Virgin Media Outage Report in Dronfield, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Dronfield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dronfield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Dronfield, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Mansfield, Rotherham and Chesterfield.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Mansfield |
Wi-fi | |
| Rotherham |
Wi-fi | |
| Sheffield |
Internet | |
| Sheffield |
Internet | |
| Mansfield |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Dronfield, England
Latest outage, problems and issue reports in Dronfield and nearby locations:
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Adam
(@tevowl9) reported
from
Brinsworth, England
@virginmedia on the phone for 30 minutes, WhatsApp message and technical support still not sorting us out! Oh but we can double what we pay and get a new hub!! New customers get it for £25
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia very unhappy failed install and had no service since Saturday and I'm within my 14 days to cancel yet your staff don't understand this and want to charge me for a fault call !! When do you become so crap !!!
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia It’s strange because the online help claims there’s no problem but the phone says there’s a major problem in the area. Perhaps the online help needs updating because it’s no help at all
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
That’s it after years of being with @O2 I nolonger trust you &neither can my parents on @virginmedia nextdoormy dad 79 yesterday &myself need a working phone no signal, calls when there is a signal ( although) notstrong dropping Medical assistance needed earlier &again no signal
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes it’s signal and tried o2 got nowhere xx thanks for the reply
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Andrew Poppleton 💙
(@popsgolf) reported
from
Wentworth, England
@O2PriorityUK I’m struggling to connect with app. I’m a @virginmedia account holder. Initial you sent me a code but via my mobile. Now my phone number is placed in the box it doesn’t recognise it. Help?
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia To box not working. Got it sorted now but not happy with been miss sold a package I didn't need then had to waste more time on the phone to cancel it
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Helen-Claire Stone
(@Helen_Claire71) reported
from
Sheffield, England
@virginmedia’s customer service is appalling. 3 hours to respond to a message has to be the benchmark for worst practice. Last weekend it took them 27 hours to sort out cancelling my account. Absolutely hopeless.
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Andrew Kerrison
(@AndrewKerrison6) reported
from
Rotherham, England
@virginmedia I tried to report a problem. The advisor was only interested in selling me a upgraded package. Miss selling packages to customers is not good practice
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Debbie 💜 🦋🦉
(@DeborahTaylor3) reported
from
Sheffield, England
@virginmedia I hung up the call, rang back and spoke with a lovely man. Reset my email, password and answered all my quedtions. All the men are when you call, the female was awful. But thank you for the response
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia No and tbh no apology for my internet not working since the day after install Friday and now I've been threatened in in contract ! I have 14 days to cancel can you confirm please . Im not paying for a fault after 5 days plus it's not worked from install .
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Carl
(@CarlmMorton) reported
from
Derbyshire, England
@virginmedia You also told me on Tuesday that you had fixed the network issues.
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Sam
(@samthompson98_) reported
from
Rotherham, England
Sky sports red button not working with @virginmedia there’s a shock
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia first day of your internet snd massive regrets ! Can I cancel ? Cutting out constantly 😫
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Terry Hague
(@TezzaBelle88) reported
from
Sheffield, England
Anyone else’s @virginmedia WiFi down ?Mines been down nearly 24 hrs 🥲
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John Armitage
(@ArmitageJohn) reported
from
Sheffield, England
@virginmedia hi guys, I’ve been without TV services for over two weeks now. Every attempt to@reach you has me going around in circles. Tried the app. Doesn’t recognise my email, and doesn’t recognise my acct no + area ref. Please help. Can I talk to someone?!!
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
@virginmedia Yes both mum n dad are virgin and we’re still getting no signal
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Victims Voice
(@victimsvoice73) reported
from
Sheffield, England
Dad got rushed to hospital still in and @O2 connection is still not working in my house or mums @virginmedia mobile same problem (according to there test it’s fine) well try using it here especially when a loved one is ill and you can’t even connect a phone call &it’s a main road
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lettiebella🦉🇬🇧
(@lettielou05) reported
from
Sheffield, England
@virginmedia failed install which worked for 2 hours and I cancelled within 14 days . I've now got a a bill for £62 ! Your staff just cut me off and I'm disabled and need help
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Rt. Hon Annie
(@AnnielizzieSten) reported
from
Sheffield, England
@virginmedia Oh yes and I’ve phoned. It appears to be that yesterday’s problems haven’t been resolved.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete James
(@PeteJamesMagic) reported
@virginmedia I understand this as I have read the document recently. What bothers me is that when I joined virgin media I was assured on the phone that I would not be charged an early termination fee if Virgin was unable to provide service at my new address.
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XVintoreZ
(@_xVintoreZ) reported
@virginmedia yes, 30-40 phone calls, all to be told the same crap copy paste answers over and over again. I have one of your reps who luckily seems to care about me and my situation, only took 30-40 attempts!
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Gary
(@_KingGJ) reported
@virginmedia Your expected upload speed is 10 mbps and I’m getting at most 0.3 mbps. How is that acceptable? This has only been happening for the last two weeks and I’ve been with you 1.5 years so there is clearly an issue. Why is it so hard to get someone to sort this?
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Mel Earl
(@melearl84) reported
@virginmedia internet had issues last few days cutting in and out apparently all my equipment too close together yet its been same for 8 years still having issues youd think as a vip customer be treated better
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morg
(@georgiesucks) reported
@virginmedia @LT_laytont11 I'm sorry but the sarcasm towards your customers that are having issues with their service cutting out is appalling
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Ruairí Keogh
(@ThatKeoghGuy) reported
@virginmedia trying to contact customer service through WhatsApp but I can't get past the option select. No one answering the 1908 number. Can you please assist?
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Gary Harrison
(@tinyhaz) reported
@KatBall_ @virginmedia More excited to see @virginmedia fix the congestion issue on my estate that they can’t do or tell hundreds of people affected when they will be fixing it. Shambles of a company.
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YerMawsPal
(@YerMawsPal) reported
@virginmedia as it is so difficult to get anyone on the phone that understands English enough to understand my problem. I thought I would just put on Twitter that I have tried 5 times and had an engineer out to fix a landline phone line that has 3 connections in the house that
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Bayou Lou Garrew 💙
(@eversotired) reported
@virginmedia Just once. Same as everybody else complaining. 10 days unusably intermittent fibre - mostly daylight hours. Virgin long since made aware of network config issue, by an overseas consultant I know. No further comms please, I'm done.
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cwebb
(@Calumwwww) reported
@virginmedia wifi down for a few hours at Renfrewshire. apparently you have been sending someone out for 2 days, and I doubt it takes 2 days for someone to get here. Fix this now!!!