Virgin Media Outage Report in Staveley, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Staveley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Staveley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 26: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Staveley, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Sheffield, Worksop, Rotherham, Kirkby in Ashfield, Sutton in Ashfield, Mansfield, Chesterfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
Internet | |
| Worksop |
Internet | |
| Rotherham |
Wi-fi | |
| Rotherham |
Internet | |
| Kirkby in Ashfield |
Internet | |
| Sutton in Ashfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Staveley, England
Latest outage, problems and issue reports in Staveley and nearby locations:
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michelle levick
(@shell163) reported
from
Chesterfield, England
@virginmedia That would be me then, no service since lunchtime!!
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@DEG44Griffin
(@dangriffin37) reported
from
Sheffield, England
@virginmedia so please explain the 20% hike in my bill every month just because you are discontinuing my chosen plan and offering me exactly the same plan for an extra £3 per month, been a customer longer than I care to remember but utterly disgusted by this #virginmobile
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PriPri
(@Frizzx) reported
from
Mansfield Woodhouse, England
@virginmedia I’ve sorted it now after being on hold for over an hour, was then told they couldn’t help with my issue, and for me to then ring back 30 minutes later and have Someone sort my issue out in minutes.
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Abbie Master of Magics
(@MoMAbbieBurger) reported
from
Sheffield, England
@virginmedia I have been having the odd few issues lately, recently the main issue is loss of any connection at night time. When I try to log into my account, via phone because my £46pm broadband is down, so I can see if there is an issue a few things happen... [1/4]
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Relish Hendy
(@relish_hendy) reported
from
Sheffield, England
@virginmedia dear team I can't check account online as don't have login details handy but area code is sheffield 14 I think theres been no TV or WiFi since about 5pm please check status of area
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tryf
(@tryfbellamy) reported
from
Sheffield, England
@virginmedia gunna sort your shit internet out or what
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Gary Moore
(@Gary_Moore14) reported
from
Chesterfield, England
@bt_uk starting to regret signing up again to bt ....been having problems for months ...still not resolved ....good job virgin media isn't available 😢
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Matt
(@shent) reported
from
Derbyshire, England
@virginmedia Hi, my equipment is irrelevant, the GUI on the routers admin page is just terribly slow, I’ve tried two different pcs, different browsers, even my phone, it’s the router/modem configuration pages are shocking slow to respond to any form of user input.
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David Dring
(@davidrdring) reported
from
Mansfield Woodhouse, England
There's a special place in hell for Virgin Media's barely English speaking customer service team
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Steven Wild
(@IamSpooksDad) reported
from
Derbyshire, England
@virginmedia Guys I think you have a pretty major broadband outage in the West Yorkshire area. The amount of tweets coming suddenly stopped last nightaround 10ish. Hope that helps #dcfc
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Tom Downs
(@Tom__Downs) reported
from
Sheffield, England
@virginmedia it’s beginning to get pretty difficult to do work when the broadband keeps going down...
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Yvonne Kerry
(@yvonne2907) reported
from
Derbyshire, England
@virginmedia I got through but sadly not much help. I'm getting conflicting information. It seems I cannot change my user name to an email address already registered with you. That's complete nonsense!
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Si
(@bromley001) reported
from
Sheffield, England
@virginmedia Rebooted my phone earlier, no effect. Not actually had to call or text anyone today, but my signal icon has said 'Emergency Calls Only' all day. I'll definitely check that signal strength link though, thanks.
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Darrin
(@modpies) reported
from
Hucknall under Huthwaite, England
@ShappiKhorsandi @virginmedia @virginmedia are absolutely useless when it comes to customer service. As others have said, the only way I ever got any help was by contacting the office of the chief exec. Better still, cancel and switch to an organisation who know what they are doing.
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Nick Warhurst
(@NickNwarhurst) reported
from
Sheffield, England
@virginmedia the company that’s only looks after new customers, not long serving ones. Me: paying £34 for vivid100. New customers £29 or £34 for vivid200. VM customer services, well you can have vivid200 for only £54. 😳🤬
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Matt
(@shent) reported
from
Derbyshire, England
@virginmedia Hi, there’s nothing wrong with my service, the connection is perfect, it’s just the router/modem (Hub 3.0) GUI that’s very very poor.
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San Fran Girl
(@LisaHoppi) reported
from
Hucknall under Huthwaite, England
@munkilove @SkyUK @NatalieMariaS59 @virginmedia I wouldn’t bother, if cancel and move to @virginmedia That’s what I’m going to do
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martyn notman
(@NFGmart) reported
from
Sheffield, England
Ffs @virginmedia my internet is fine all morning..suddenly goes off. Ring your "helpline" and apparently you expect to have problem solved by 8.25 PM!!!!
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mark wright
(@markbobwright) reported
from
Sutton in Ashfield, England
@matt_tomo1 @virginmedia Can’t even speak clear English 🙄 to deal with a problem
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martyn notman
(@NFGmart) reported
from
Sheffield, England
@AmFearUaine The worst one is virgin media. Goes on FOREVER.. 😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Stewart
(@postyboymark) reported
@virginmedia I've ad a discount for a 18 month contract 2 months all I wanted to do was upgrade my TV box and router which I have had years. The agent said fine but I will lose my discount and go on full price. Sorry but if that's the way you treat loyal customers fine I will go elsewhere.
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amanda
(@amanda11350524) reported
@virginmedia @PaulBisland Been on phone since 9.30am faults customer services retentions twice collections absolute disgrace raised a complaint not happy with resolution totally misled someone ahould be accountable - would appreciate a call
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Alex Hammond
(@Alhambre) reported
@virginmedia I’ve tried, many times - it still takes me to automation and sends me a link to pay which is not approved. I’ve been trying to pay for weeks now, and am being told my service will get disconnected. Please take my money! I need the internet for my job!
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Olga
(@olgabudimir) reported
@FromRoy @virginmedia Every time I try to register for updates it says something went wrong & try again later 🙄Meanwhile status keeps putting the resolution time back.Initially 4pm yesterday, then 12noon today & now 4pm today.Why can’t you tell us what the issue is and give us a realistic fix time?
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Robert Corbally
(@RobertCorbally) reported
@virginmedia Wired connections. I have Wi-Fi signal through my wired in router, but the internet drops.
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V
(@Mr_V786) reported
@virginmedia You've given incompetence a whole new meaning!! Called to cancel 30 days before my contract ended, you failed to do so now I've got a huge bill?! Filed a complaint, you didn't even make contact or enquire and closed it!
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Isaac
(@isaac_paley) reported
@virginmedia I'm in the process of switching to you from Plusnet. Will the entire switch be handled by yourself and the service cancelled with my previous provider? I know other providers do this when "taking over" the BT line but wanted to make sure you do too. Thanks.
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spotandted
(@spotandted) reported
@virginmedia It showed no outage on Mon when problem arose. Tech visit next available Thurs, booked it. You cancelled tech visit. This is DAY FOUR no WiFi or TV, £150 monthly. Shocking service, a joke.
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Leo
(@Leo89826702) reported
@virginmedia Complaint sent as requested.
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Rabi Ahmad
(@rabiahmad_) reported
@virginmedia @RickSacrop 30 days? Are you stupid @virginmedia? If a customer is on a rolling contract and wants to be disconnected, you should be able to do it faster than 30 days. You seem to have no issues signing up new customers within hours.