Virgin Media Outage Report in Derby, England

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Loughborough, Ilkeston, Derby, and Burton upon Trent.

City	Problem Type	Report Time
Loughborough	Wi-fi	12 hours ago
Ilkeston	Internet	5 days ago
Derby	Internet	7 days ago
Ilkeston	Wi-fi	8 days ago
Loughborough	Internet	11 days ago
Loughborough	Internet	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

• 
  Deborah Marshall 💙 (@deb_the_dj) reported 35 seconds ago from Sandiacre, England

  @virginmedia It drops out for a few minutes, then restarts, there is nothing I can see on your service page that helps with that. I'll try the factory reset, its the only thing I haven't tried.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 2 minutes ago from Loughborough, England

  @virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer

• 
  RIGGO (@rigg0o) reported 10 minutes ago from Eastwood, England

  Class when you wanna cancel @virginmedia and the gobshite operater cant get it in her thick skull and barraging you with other shite deals to then put the phone down. Times must be hard for mr branson, please liquidate.

• 
  Michael Wallage (@Chops_Wallage) reported 13 minutes ago from Ripley, England

  @virginmedia customer care should be renamed ‘customer don’t give a ****’ How long waiting to speak to someone...??? #rubbish #crapservice

• 
  Mark Simms (@marksimms3) reported 17 minutes ago from Selston, England

  I want to leave @virginmedia but they are hoping I lose the battle of how long can we keep this man on hold before he gives up” battle ..what a terrible company.

• 
  Nikki Pearman 💙 (@NikkiPearman) reported 18 minutes ago from Loughborough, England

  @virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.

• 
  paul (@64derby) reported 18 minutes ago from Duffield, England

  @virginmedia just installed virgin broadband 350 today ! only getting 5 mbps in my study.. phoned customers services for a booster to be told none in stock and phone back in 2 weeks.. took me over an hour to speak to a person in India who couldn’t help

• 
  gerisays (@activist84) reported 19 minutes ago from Beeston, England

  When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄

• 
  Ken Godber (@GodberKen) reported 22 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Lee Smith (@lee0510) reported 26 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  adrian dilks (@ilsonnut43) reported 26 minutes ago from Ilkeston, England

  @virginmedia why is my wifi so poor when I pay for the top bracket of broadband,my router is always cutting out ,really really fed up with it ?

• 
  Gerry White SEO geek (@dergal) reported 26 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia I tried - I assume it doesn't work on a mobile!?

• 
  tia carter🥑 (@_teecarts) reported 27 minutes ago from Eastwood, England

  virgin media is down in my area so looks like i can’t work👏🏼

• 
  Ken Godber (@GodberKen) reported 32 minutes ago from Annesley, England

  @virginmedia hi - I have a sim only mobile contract that's not been used for at least 18mths. I've stopped the DD as I'm unable to simply cancel via website and the number quoted to call doesn't work. I've got nowhere to go with this problem now.

• 
  Mark Smith (@e2mrk_mark) reported 35 minutes ago from Sandiacre, England

  @virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.

• 
  Lee Smith (@lee0510) reported 38 minutes ago from Ilkeston, England

  @virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.

• 
  Gareth Smith (@gaz_smith123) reported 41 minutes ago from Ilkeston, England

  @virginmedia have you got problems in area 30? My connection keeps dropping out!

• 
  Mr T O'regan (@Taidhgh) reported 46 minutes ago from Beeston, England

  @virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning

• 
  Gerry White SEO geek (@dergal) reported 52 minutes ago from Ashby-de-la-Zouch, England

  @virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?

• 
  Joanna Hayes (@SmileyJMH) reported 57 minutes ago from Loughborough, England

  @virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harry McEnaney (@McenaneyHarry) reported 4 minutes ago

  @virginmedia There has been no broadband speed to my router for over 30days so expect to cancel my contract without a fee and also receive a refund for the two months I have paid without service

• 
  Allen Shaw (@slappyal) reported 4 minutes ago

  @virginmedia This isn’t much help at all, this is the exact number I have wasted well over an hour of my life calling just yesterday. As I have said before @virginmedia = no actual customer service

• 
  Bradley Crichton (@1stosteopathy) reported 6 minutes ago

  @virginmedia Sorry I'm not clear what your saying, you in your department cannot call out or customer services can't call out! As I was told last night to confirm my mobile just incase the call dropped. Not very customer friendly if you can't speak to the same person after the call drops?

• 
  Sean McHugh (@Sean1874) reported 7 minutes ago

  Set up @virginmedia for a dedicated wifi package last week told it would be delivered on Friday now Monday and I’ve not had an as much as an email class service lads

• 
  Aidan Donnelly (@aidandonnelly1) reported 7 minutes ago

  @virginmedia why am I on hold for over an hour having talked to one of your service agents, who told me he would be right back? Had heard your customer service was bad but my experience in the last few weeks is TRUELY APPALLING!! Can you even spell customer service?

• 
  Carla Downey💙 (@DowneyCarla) reported 10 minutes ago

  @virginmedia Already done this ,but I've found there's an issue in the area and won't be fixed until 6pm tonight

• 
  Paul Laver (@Smug1To) reported 11 minutes ago

  @virginmedia Email seems down on virginmedia but broadband is fine

• 
  David (@im_grumpy83) reported 11 minutes ago

  @virginmedia Tried them. The issue keeps occurring. Rebooting appears to be a temporary fix

• 
  Dave (@davebeatt13) reported 13 minutes ago

  @virginmedia everything has gone down again in the Hp13pw area again !!!this is not good enough this has been going on for a month now I think a reimbursement is needed on next bill !!

• 
  (((MMc))) (@martinmcnamara) reported 13 minutes ago

  So indoors qst day back properly to work and did ping test as Internet slow... I'm next door to WiFi hub... We pay for 200mbps and are getting 45...now this is not a one off @virginmedia cut it which ever way your taking the proverbial...cue usual statements... #Doesn'tcutit