Virgin Media Outage Report in Derby, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Swadlincote, Derby, Burton upon Trent, Loughborough, Ilkeston and Belper.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Swadlincote |
Total Blackout | |
| Nottingham |
||
| Derby |
Internet | |
| Derby |
Total Blackout | |
| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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John D
(@Jdd535) reported
from
Stapleford, England
Any chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia
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haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I'm not at all satisfied. Since last night until now, my internet has been down. When I attempted to contact customer service, it flatly refused. I attempted to access the page, but it is still blocking me. I am self-employed. The region DE248ET is shown here. Fix it asap
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haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage
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Rebecca Ward
(@HistoricCatLady) reported
from
Mackworth, England
@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown
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Russell Morrell
(@stagladanddad) reported
from
Annesley, England
Hey @virginmedia my landline has stopped working again This is the second time I've had this problem now You'd have thought with you putting the prices up your service would be better?
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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Koa
(@kokiekola) reported
from
Awsworth, England
@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steiner #RejoinEU 🇪🇺
(@Graz_Jakomini) reported
Does anyone know of a Network provider that is more impossible to deal with than ******** awful Virginmedia? They are a bunch of self righteous ***** that are impossible to deal with.
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userhasaname
(@userhasaname1) reported
@JJAMESSTEVENSON @virginmedia What area are you in as got an outage too in surrey and never been this bad before with any company my confidence in Virgin to fix this is low
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Jo
(@anne8622) reported
@virginmedia I can’t face calling again as wasted much of my valuable time last week on the phone.I have now received a bill for £6.40 how can you bill me when I never received the box?Didn’t connect because I didn’t receive the box what on earth are you charging me for?
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Az Zahid
(@AzZahid6) reported
@virginmedia absolutely crap service crap customer service. Can’t get through to a human. I hate virgin media rn
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NiKA TORi
(@nikamusik) reported
@virginmedia I appreciate ur polite template-reply. Yet the fix date moved once again (9 days!) We need 2 know what exactly happened & what r u doing in great detail to fix it. I’ve lost a major contract due to this disruption & I’m not alone experienced loss of earnings. GET IT TOGETHER, pls
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John Summers MBCS
(@jsummers71) reported
@virginmedia Not a 3rd party influence if I can't reach the DNS IP addresses! Same behaviour in modem mode or router mode, if I specify any of those 3rd party DNS servers (which I would normally use) then name resolution stops. They're working outside of V.M.
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Donna Rae
(@DonnaXRae) reported
@virginmedia for the 3rd time in a row my new contract extension has been applied wrongly to our account. Despite speaking to your advisor and being assured it would be fixed! Your customer journey is shockingly bad, try to self serve and it’s failed 🤬
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Ann West
(@AnnWest84) reported
@virginmedia Yes, the same as the app - estimated fix is tomorrow?! I wfh so that's going cause me a huge problem
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Stephanie Briggs
(@stefbriggs_1) reported
@virginmedia My elderly mother's monthly bill. Price has gone up so much. She has Internet, basic TV channels & phone line and her monthly bill is nearly £90. She is really considering cancelling her TV service.
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Pete Collins
(@PeteCollins0000) reported
@virginmedia you must have without a shadow of doubt the worst customer service ever. I challenge anyone to prove me wrong. Takes forever to get through then the operator doesn’t listen to anything you say or can’t understand you. Come back sky all is forgiven