Virgin Media

Virgin Media Outage Report in Derby, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Derby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Derby, England 08/27/2025 14:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Derby, England

The most recent Virgin Media outage reports came from the following cities: Nottingham, Loughborough, Derby, Ilkeston, Swadlincote, Burton upon Trent, Ripley and Belper.

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City Problem Type Report Time
United KingdomNottingham TV
United KingdomNottingham TV
United KingdomNottingham Internet
United KingdomNottingham Internet
United KingdomNottingham TV
United KingdomLoughborough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Derby, England

Latest outage, problems and issue reports in Derby and nearby locations:

  • gaz_smith123 Gareth Smith (@gaz_smith123) reported from Ilkeston, England

    Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30

  • andyvic7 Andy Picken (@andyvic7) reported from Walton upon Trent, England

    @drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted

  • LauraPlumbley Laura Plumbley (@LauraPlumbley) reported from Kimberley, England

    @virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted

  • Neilelse1974 Neil else (@Neilelse1974) reported from Chellaston, England

    @virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.

  • jeibbotson Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds

  • Kizztronice Kizzy 🦇 Puckmigo23 (@Kizztronice) reported from Awsworth, England

    @virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.

  • derbytrim John Byrne 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@derbytrim) reported from Belper, England

    @virginmedia poor customer service i can't cancel my contract online and cant get through on the phone after 30 minutes waiting , ironic for a media company.

  • jeibbotson Jonathan Ibbotson (@jeibbotson) reported from Castle Donington, England

    @virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown

  • Clarkey198 Stuart Clarke (@Clarkey198) reported from Hilton, England

    @virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2

  • mattdowning5 matt downing (@mattdowning5) reported from Selston, England

    @virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal

  • psanchezc Patricio R. Sanchez (@psanchezc) reported from Beeston, England

    @virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ

  • moore2_jayne Jayne Moore (@moore2_jayne) reported from Annesley, England

    @virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?

  • Mary_C_Oliver Mary Oliver (@Mary_C_Oliver) reported from Beeston, England

    @virginmedia Also, the number is not working

  • rikkiwalker Rikki Walker (@rikkiwalker) reported from Annesley, England

    Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/

  • SmileyJMH Joanna Hayes (@SmileyJMH) reported from Loughborough, England

    @virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.

  • owen40uk owen scrimshaw (@owen40uk) reported from Beeston, England

    @virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy

  • JadeLewis92 Jade Lewis (@JadeLewis92) reported from Felley, England

    @virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!

  • katephus kate kells (@katephus) reported from Ilkeston, England

    @virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP

  • TuesdyB Tuesdy Burgin (@TuesdyB) reported from Ilkeston, England

    @virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • katemullineux Kate Mullineux (@katemullineux) reported

    @virginmedia, your broadband is absolutely useless. Signal drops constantly making it virtually impossible to wfh or watch a full film on any streaming service. Live in an average 3 bed semi and have 3 boosters and still bad. Can't wait to get out of this contract

  • gaffer180 Gareth Goodlad (@gaffer180) reported

    @virginmedia A company that I used to hold in high regard for their BB services is slowly testing my patience. I pay for the 1 gig connex w/ Volt included. Yet certain sites I can't access video-wise, and I'm rarely getting the speeds or stability I pay for. 1/

  • Charivius Tom Harvey (@Charivius) reported

    @virginmedia all Virgin Media customers at E17 7QP having broadband/TV issues since end March. Apparently a service issue in the area - we get told it's fixed then it breaks again. When will it really be fixed? Appalling service.

  • Christo62584173 BR1NGTH3P4YNE (@Christo62584173) reported

    @virginmedia Its been terrible for nearly 10 months now, I need the fast wifi for streaming and making content. when we first got you as a provider is was spot on, couldnt fault it. Now its not worth the money we are spending

  • CaseyShannonX Casey Shannon March (@CaseyShannonX) reported

    @virginmedia TV and Internet down in SE18 area again . Getting to the point where I might have to look elsewhere as at this point it off more than its on.

  • xKatiepopx K (@xKatiepopx) reported

    @virginmedia Hi, is it possible to cancel my account with you via the online chat? As i’m not paying almost £74 PM for a basic package!

  • elliotj02213060 elliot jones (@elliotj02213060) reported

    @virginmedia any reason for a signal issue in the NW5 4AW area again it happens so frequently that it’s starting to look silly either your technicians that’s get assigned to this area to fix don’t know how to do their job or just don’t bother

  • D_K_Urbanski Dawid Urbanski (@D_K_Urbanski) reported

    @virginmedia WiFi connection. The internet is there, but is so slow that it appears to be not working

  • nickywolko Nikki Michelle (@nickywolko) reported

    @virginmedia I’m sick of rebooting since last night!! Looks like others have been having same issues!!

  • kerm8585 J (@kerm8585) reported

    @virginmedia internet down again in S711XH . Rebooted hub , reset hub and now I can’t log into admin saying password incorrect