Virgin Media Outage Report in Derby, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Derby, Ilkeston, Burton upon Trent, Nottingham, Swadlincote and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
||
| Ilkeston |
Wi-fi | |
| Derby |
Total Blackout | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Internet | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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Jax
(@CarnorJax87) reported
from
Annesley, England
@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia No issues reported and yet again I can't access any on demand TV tonight.
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Sinead Bacon👩🏼⚕️
(@prinnysinead) reported
from
Kegworth, England
@virginmedia need to sort their shit out, we’ve had shitty on off WiFi for months now 🙄🙄
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Baffoe
(@LordBofA) reported
@virginmedia A shockingly poor level of service and I am livid! You really need to retrain these agents or get a new team with more manners!
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Janet Kilpatrick
(@JanetKilpatrick) reported
@virginmedia Yes, he's wigh Virgin mobile. I made successful call outside home last week, but all other calls from home. Started with tech support and they just said no problem on network. Appears otherwise though since other local virgin mobile customers in my area also having calls cut out.
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David Baffoe
(@LordBofA) reported
@virginmedia what kind of training are you giving the broadband help team that makes them so rude and unhelpful? Ranjeev has just out down the phone on me because he didn't want to listen to the customer and didn't want to log my complaint against him! Fantastic customer services
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Jaysson Palmer
(@OriginalJaysson) reported
@virginmedia Yes - 1980s subtitling that obscures the picture - currently displaying in the middle of the screen, obscuring key information. Makes sports virtually unwatchable. My wife is profoundly deaf and this has been an issue with your service for years.
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Rich
(@IAmRich1988) reported
@virginmedia It's ok..you guys are a mess gonna call an cancel ASAP
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Lorna
(@lorna_cross) reported
@virginmedia After 6.5 hours it was sorted. He was late for work although he kept telling the associates he has to go to work. The service was ridiculous. No wonder the wait times are so long. The last agent he spoke to via chat managed to get us a better deal
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Mark D
(@Mark2510) reported
@virginmedia Is there an email address or postal address I can use if I wish to cancel my contract please?
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Dan Roberts
(@Dan264) reported
@virginmedia I informed Virgin over a month ago that I was switching to another provider and the person I spoke to didn’t put the cancellation through properly so I’ve been charged for another month. The multiple ‘customer service’ people I’ve spoken to today still expect me to pay it!
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Rich
(@IAmRich1988) reported
@virginmedia I just wanna cancel. Got passed between 4 people an still couldn't cancel!
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Daisy
(@s_birket) reported
@virginmedia I have used this service twice in the last week, both times telling me that the problem lies with my (brand new) equipment and then proceeds to tell me to go through the reset process. I shouldn't need to do this every couple of days.