Virgin Media Outage Report in Derby, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Derby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Derby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Derby, England
The most recent Virgin Media outage reports came from the following cities: Swadlincote, Nottingham, Loughborough, Derby, Ilkeston, Long Eaton, Burton upon Trent and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Swadlincote |
||
| Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
||
| Loughborough |
Internet | |
| Nottingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Derby, England
Latest outage, problems and issue reports in Derby and nearby locations:
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia please can you inbox me urgently about restoring my dementia Mums phone line - been holding for over an hour with no human to help - this is urgent. Poor service so far.
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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Laura Plumbley
(@LauraPlumbley) reported
from
Kimberley, England
@virginmedia my order has been parked since the 14th the customer service team are supposed to be getting in contact? Have tried calling with no answer and then the call was just cut off. I really need to get this sorted
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Patricio R. Sanchez
(@psanchezc) reported
from
Beeston, England
@virginmedia internet not working! All lights and signal showing as normal but all devices not having internet access! NG9 2QZ
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
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Rikki Walker
(@rikkiwalker) reported
from
Annesley, England
Let down by both @TravelodgeUK and @virginmedia in one weekend. I must be a lucky guy :/
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Jayne Moore
(@moore2_jayne) reported
from
Annesley, England
@virginmedia @Ofcom how is it acceptable to have no service staff picking up a call after 90 minutes and to leave a vulnerable older person with no telephone?
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owen scrimshaw
(@owen40uk) reported
from
Beeston, England
@virginmedia @Moz10Paul Why is it that your customers have to tell you it’s not bloody working before you decide to admit an issue not impressed or happy
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Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia I have WiFi at the moment. . . The problem is intermittent, it doesn't seem to coincide with times of high demand necessarily. It's incredibly frustrating, especially when working remotely from home and losing signal cuts everything off.
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Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
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Jade Lewis
(@JadeLewis92) reported
from
Felley, England
@virginmedia I need to cancel my services but I can't get through on the phone or on the website. How am I supposed to cancel?!
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia our router has stopped working leaving us without broadband or the telephone and we have been unable to get through to anyone who can help. You just hang up. Fuming!!!! Get in contact ASAP
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Tuesdy Burgin
(@TuesdyB) reported
from
Ilkeston, England
@virginmedia Is the service down in the DE7 area? Everything looks like its working but we have no internet connection.
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanna Spilman
(@jospilman) reported
@virginmedia But farsical to try and charge an extra £84/yr for a service that hasn't worked/been provided for over 7 months!!!
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Andrew Mulligan
(@A_Mulligan500) reported
@virginmedia Hi. I've just read your prices will be increasing next week and I still have no communication (email/letter) regarding my price increase. Why? Are yous doing this on purpose so you can charge customers fees as I should have enough time to decide if I want to cancel.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@virginmedia Why is there some bloke opening the BT manhole covers on our estate? I'd don't want your service or have our roads dug up to look like crap, as I've seen the workmanship you have done to where my parents live
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Andy Puttock
(@andy_puttock) reported
@virginmedia Sorry I'm not a business customer. Residential is enough grief, I couldn't risk my business too.
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Stuart Clough
(@stuclough85) reported
@virginmedia Sure, I’m on an Apple iPhone 13, IOS 16.3.1. I’m not connected to a VPN, Anti Virus software or on a Guest Network. The scan on the app had been working fine until Thursday this week 🙁
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3RyaN 🇺🇦
(@BcBeanney) reported
@virginmedia Hi, I’m trying to contact the CS team to sign up to your broadband service. The number I’ve called is 1800 940070, which lists your opening hours as being 9-6pm on Sat. Thanks.
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Joanna Spilman
(@jospilman) reported
@virginmedia Sorry 3rd message just to add - Also when refurbished routers that don't always work & even rattle(!) are being used to replace dodgy routers, so are clearly already faulty themselves so extra engineer appointments are needed so more stress & inconvenience to customer! Not fair!
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Emily
(@digitalemilyy) reported
@virginmedia They are just told each time that it’ll be fixed by X time, which it never is, and that engineers are working on it, but they rarely see them out there. The entire street is experiencing the same I believe. It’s SP27
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jo-ann
(@jellybabyyy) reported
@A_Mulligan500 @virginmedia We only rec ours yesterday informing increase of £15 a month from April - only had this new 18th month contract running since end of sept 22 !Fuming 😤 over 20 years as a dedicated virgin media customer & the ££££’s paid - absolutely s*** on by them 😡
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Giles Williams
(@gilesscott62) reported
@virginmedia I thought 7897376 was poor only to be surpassed by 7896700