Virgin Media Outage Report in Ashby-de-la-Zouch, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashby-de-la-Zouch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashby-de-la-Zouch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashby-de-la-Zouch, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Burton upon Trent, Loughborough, Tamworth, Coalville and Swadlincote.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Burton upon Trent |
Internet | |
| Derby |
Internet | |
| Burton upon Trent |
Internet | |
| Loughborough |
Internet | |
| Burton upon Trent |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Ashby-de-la-Zouch, England
Latest outage, problems and issue reports in Ashby-de-la-Zouch and nearby locations:
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia We have an engineer booked for Monday but I don't believe this is really acceptable with the amount of money we pay each month we should be able to expect a service which works, I understand there will be issues but over 3 hours later nothing?
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li.iam🏳️🌈👬♥️
(@Liammanning2u) reported
from
Swadlincote, England
@virginmedia @taylur41 Does @LutzSchueler know how bad your customer service is
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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Jackalyn Hardy 💙
(@JackalynHardy) reported
from
Tamworth District, England
@virginmedia waited for 25mins to get through to discuss changing my contract gave all my details put on hold and then cut off, despite having my number and mobile they haven't even tried to call me back great customer service
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julie marlow
(@iamthemummy) reported
from
Ibstock, England
@virginmedia @virginhelp Refund me 6 weeks line rental for a start ... issue adapters to all house holds on the land line system before you change to hub, so customers are not left unable to make or receive calls.
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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Andrew Markou
(@Andyfoodie) reported
from
Tamworth District, England
Hi @virginmedia I live in the B77 4LD area and we use you as our Broadband providers. Has the network gone down and if so approximately when will it get fixed and be back up and running?
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia There isn’t an outage. I have been told it may be a line fault but the hub was fine yesterday afternoon
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
When you have a smart house and your @virginmedia #Wifi goes down so nothing is working 😳 now the kids are moaning at no tablets, @PlayStation or @xboxuk there is only so many times I can reboot the hub...... #internetdown
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Simon Oram 💙
(@TheRealSiOram77) reported
from
Fazeley, England
@virginmedia No broadband or TV at the moment. Been poor for a few days. Website just says you're aware of the issue. Can't get through by phone and tried to sign up for updates but keeps failing. WiFi needed for work. Any suggestions?
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haasty kawa
(@haasty_kawa) reported
from
Derby, England
@virginmedia I’m not happy at all. My internet has been down since last night till now . I have tried to call customer service and it would straight decline it . I tried going on the website but still it won’t let me . As I work from home . Here is the area DE248ET
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@virginmedia Yes it must have shorted itself overnight @virginmedia can I please cancel the engineer?
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Michael Sarjeant
(@sarjeantm01) reported
from
Burton upon Trent, England
@toik1961 @virginmedia I think there was something all our Internet dropped out now our #alexa network is not working #internetoutage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TonyShryanehypno
(@tony_shryane) reported
@virginmedia @WordsmithJacky Why does the virgin map show big red splodges all over the UK , this looks like a national issue not a local area one.
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Conor #Shielding
(@ConorJShields) reported
@virginmedia Yes. It wasn’t received apparently because “the website may have been down”!
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Simon Tipper
(@simtip) reported
Just moved to @O2 as part of my @virginmedia bundle from whatever network they use and the 4G is just shocking, it's like going back 10 years. At this rate I'll barely use 1 gig of data never mind my actual allowance 😒
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Clare Smith
(@ClareSmith1976) reported
@virginmedia Their installation hasn’t been completed thats the problem. They had the box installed last Monday but cannot get their installation until next Tuesday…which is really too long to have to wait.
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Ben Carter #FBPE 🌍
(@BDC94) reported
@virginmedia can you link me to where I can speak to someone from support via WebChat?
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Graceparker
(@missgracep83) reported
@virginmedia I’ve been waiting 24hours to speak to a member of your customer relations messaging team?? I only want to end the contract…your communication is beyond awful.
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Mo Nazam
(@monazamguitar) reported
@virginmedia Great. Thanks. So it's not customer service, it's PR? Nice one. Thanks for absolutely nothing.
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Clare Smith
(@ClareSmith1976) reported
@virginmedia HELP! We recommended you to our neighbours after getting wi-fi & tv from you, however they are having huge problems & have not had any wi-fi for over a week now. Meaning they can’t work from home & every number they try just won’t help them. Can you help?
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Richard Stanton
(@Mr_Harlequin) reported
Have spent over 1.5 hours on hold with @virginmedia to notify them that house sold and need to cancel service and each time get passed around then disconnected. Do NOT take out a contract with them if you ever think one day you may need to cancel it. #virginmedia #rubbish
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Danny
(@DannyTheedam) reported
@virginmedia Hi, no need now. The old account holder has literally just contacted me saying they saw a password reset request. I’ve managed to log in and change the details so I can now login. Problem (finally!!) solved.