Virgin Media Outage Report in Ashby-de-la-Zouch, Leicestershire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ashby-de-la-Zouch, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ashby-de-la-Zouch and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ashby-de-la-Zouch, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Loughborough, Tamworth, Burton upon Trent, Swadlincote and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
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| Loughborough |
TV | |
| Derby |
Internet | |
| Derby |
Internet | |
| Tamworth |
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| Derby |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ashby-de-la-Zouch, England
Latest outage, problems and issue reports in Ashby-de-la-Zouch and nearby locations:
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia poor, very poor, in fact absolutely useless
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog Is it me or is @virginmedia really poor with customer service!!
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Mark - my words 😂😂
(@MJB_thats_all) reported
from
Loughborough, England
@jhandford11 @virginmedia Yep, had the same issues bud. Useless. Hence I left them.
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia It doesn't feel like paying £50+ a month for no fancy services (basic TV and broadband) this is great customer service.
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Emma-Louise ⚽️🔴⚪
(@emseditorial) reported
from
Sandiacre, England
Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
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アンドルー
(@MonkeyJuggleDX2) reported
from
Loughborough, England
@SkyHelpTeam We've had technicians out multiple times and it's made no difference. We NEVER had any issues when we had @virginmedia!
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satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia I will try once more otherwise yet another complaint Customer care will determine future business and future recommendations is something that seems to get ignored by Virgin.
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯
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Jonathon Riall
(@jonnyriall) reported
from
Shepshed, England
@virginmedia Thanks for the reply. On both occasions there's apparently been no issues, and none shown again this morning. It's more the fact that even though it happened twice in a week, and having waited on hold for 30min each time, I just get told to call back if it happens again.
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Tim Moore
(@timmo1963) reported
from
Ashby-de-la-Zouch, England
@MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.
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Billy Robson✊🏻💨
(@billyrobson) reported
from
Ashby-de-la-Zouch, England
@virginmedia have we got a problem in LE65 2PP
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satyan panchal
(@satyanimi) reported
from
Coalville, England
@virginmedia It's so difficult speaking to customer care as they do not listen to your needs. I will need to cancel or downngrade to a price I can afford. Can't be hard can it. I am out of my 11 month contract and go anywhere if I don't get a reasonable offer to stay
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philwebster
(@littleanfield15) reported
from
Tamworth District, England
@virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JoycieB
(@blairjoyce3) reported
@virginmedia 2 of your colleagues also told me that the internet would be disconnected in my old property (which I still have access to) the day before the install, yet you continued to bill me for my old address. As a loyal customer of 23 years, shame on you.
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Brirish No1
(@AndyMurray70) reported
@virginmedia The issue is that Virgin Media have installed the infrastructure along the bottom of the main road and completely missed our street at the top of the hill? @richardbranson
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Paul
(@PaulFallows3) reported
@virginmedia why is my internet down again??? I'm sick of it!!! BB80DH
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Venn
(@vennmorwendian) reported
.@virginmedia are the worst company I have ever had the misfortune to have to deal with. Been on hold since 7.39. Cowboys.
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Duncan Smith
(@duncafc) reported
@virginmedia does it make you feel good to take peoples money and not provide the service paid for?
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Leanne
(@Toon_Dudette) reported
@PATVOne1 @daddybeardruss @virginmedia Would have been better with just an on screen message to say problems with channel we are getting it fixed. That would have been better the putting the crappy box channel on
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Qirraaath
(@qwerfyyyy) reported
Virgin media wifi NEVER works why can I not connect my laptop IN MY OWN HOUSE NEXT TO THE MODEM
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Garry Whitten
(@garrywhitten) reported
@virginmedia No it hasn’t. It’s not showing up online either, only a prerecorded message saying we’re trying to fix it.
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LaylaSnell
(@LaylaSnell) reported
@virginmedia I pay a lot for your tv + wifi package, and have done for years, but I still don’t get good, stable internet to reach every room in my house. Please can you help?
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Ezra.
(@Ezkrozia) reported
@virginmedia I have an engineer attending tomorrow can you cancel please?