Virgin Media Outage Report in Gotham, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gotham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gotham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Gotham, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Loughborough, Derby, Ilkeston, Long Eaton, Coalville and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Phone | |
| Nottingham |
Internet | |
| Nottingham |
||
| Loughborough |
Internet | |
| Nottingham |
Total Blackout | |
| Derby |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gotham, England
Latest outage, problems and issue reports in Gotham and nearby locations:
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Mark Smith
(@e2mrk_mark) reported
from
Sandiacre, England
@virginmedia @virginmedia so not only have virgin hiked my bill to £49.00... I’ve had no phone line for 12 months.. it cost me over £4.00 on my mobile to phone them. How does that work Virgin? Appalling service.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia 3rd time today. Can someone help me please?
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia Nothing that springs to mine, but ive never known it to constantly drop off, some of the reasons the operators are giving me are silly and I told the lady it was rubbish.. im sorry but I am fed up of ringing every day and getting nowhere. I think i will have to move broadband
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia That’s my problem. I can’t get to speak to a person and your automated system doesn’t allow me to discuss the issue properly.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Hi. There’s no fault recorded in the area and I have run diagnostics which came back ok. Third outage today this one has been off for 15 minutes so far. Obviously rebooted hub and PC. This is becoming more frequent
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Fazal Rehman
(@breadf2man) reported
from
Loughborough, England
@virginmedia The other issue your engineer was in yesterday surely he would have checked these things out ? Personally i dont think he was very experienced or didnt know how to do his job properly.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Awful service today, WiFi up and down. Always in the middle of important calls!
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@dannyboy71 @skytv Good luck with that Dan @virginmedia without doubt the worse company I’ve ever had to deal with. Absolute shambles of a company who don’t give a flying toss about customer service. Can’t even be arsed to respond even if u put a complaint in writing.
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia I tried - I assume it doesn't work on a mobile!?
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia The reboot only works until it goes down again so it doesn’t really ‘work’. Anyway, I spent 40 minutes on the phone yesterday and they’re sending me a new router, hopefully that will sort the problem out. Cheers
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Nikki Pearman 💙
(@NikkiPearman) reported
from
Loughborough, England
@virginmedia I have an issue with my wifi signal being weak upstairs - until last 2 mths it was perfectly fine. However it’s impossible to speak with anyone - I don’t want the automated system or a broadband check as service is fine it’s just range. Unhappy customer
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia PC is Ethernet into Superhub3 but laptop is WiFi. It’s broadband going down completely not just WiFi. This has been ongoing for several weeks albeit not this bad. Kind of lived with it until today
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gerisays
(@activist84) reported
from
Beeston, England
When you’re on the phone to @virginmedia to sort a broadband issue get placed on “hold” while the customer advisor “speaks to a colleague” to be informed the offices are now closed! Absolutely appalling customer service!!! And still haven’t sorted the issue 🙄🙄🙄🙄
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia constant problems with broadband over past few weeks, still not up to 500mb speed I should be. Calls to your call centre are pointless and no promised calls back received!
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬
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Gerry White SEO geek
(@dergal) reported
from
Ashby-de-la-Zouch, England
@virginmedia helping out my 74 year old mother, when she resigned with you at Christmas, you also promised to send out a new V6 box, it never arrived, I chased this up and then you sent an older TiVo box. I spoke to the guy and he told me they're the same !?
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
Goodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.
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Liz
(@lizdixon77) reported
from
Mountsorrel, England
@virginmedia Have done it both ways. It isn’t just the speed it is dropping out completely for long periods of time and the staff in your call centres are if no help unless you want to buy a new service and you do not get promised calls back.
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Chris Maltby
(@ChrisMaltby) reported
from
West Bridgford, England
@virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia You are clearly having a laugh at our expense. How do we complain about the service by @virginmedia @Ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shona Harvey
(@ShonaHarvey19) reported
@virginmedia Been told that a manager will try to unlock my account. If they can't then I'm welcome to leave and cancel my virgin altogether. No-one will follow up on this. I just have to try and log on in the nxt few days
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Luke Jeffery
(@LukeJef07044826) reported
@virginmedia another day another lie no phone call from you or email still no broadband or tv after a week if you are thinking about joining don’t it’s a joke take your money and no customer service follow up
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Souaïb 'cArn' Hanaf
(@CARNDARAK) reported
Just another reminder that @vmbusiness is probably the single worst ISP you could ever hope for, ridiculously unstable internet again the last couple weeks can't work in peace, even if they paid you to use it it would still be a scam can't wait to get rid of it
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MJ
(@mickyjayuk) reported
@dommy_daniel @virginmedia Don't get a Hub 5, they are terrible. I'm on my 3rd in 3 weeks. So many things wrong with them and pods wont connect to them at all. I've given up and ordered my own mesh because Virgin staff haven't got a clue what they're talking about.
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Hans Gruber
(@Peeanay) reported
@virginmedia Having to sit on top of the router to tweet this. That’s with 2 boosters. I can assure you I don’t live in a castle. Pathetic service. Been a customer for years, time for a change as soon as I can.
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justine
(@justy40) reported
@virginmedia Still not resolved or any progress other than another colleague (not IT) asking for the same information already provided over a week. Still can’t register for the app or access out account, shockingly poor service.
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Liz
(@Liz90175518) reported
@virginmedia shocking customer service yet again advised to email my complaint only to get a reply asking me to phone customers services again I don’t think so 9 calls over two days, several agents laterReview my call and honour my price or i will contact CISAS. Ref C-1412221243
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Paul Cooper
(@cryptOOsmart) reported
@virginmedia @LutzSchueler @richardbranson OK… what is going on? Approaching 5 weeks! No WiFi limited TV. NOW… we only have one channel that we can watch and it’s not even the HD one…😡😡😡 Seems like the more you complain the less service you get.
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MJ
(@mickyjayuk) reported
@SiManM20 @virginmedia Hub5 is terrible. Has even more significant wifi issues. Having have 3 this month and appallingly poor customer service from Virgin I've given up and purchased my own mesh.
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alex vaughan
(@almiva42) reported
@virginmedia congratulations, you win the award for worst ever customer service. 8 phone calls and a message of complaint. Your response is a robot email telling me you don't know what you're doing so you can't give me the credit you owe me. #breachofcontract