Virgin Media Outage Report in Walton upon Trent, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Walton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (15%)
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Total Blackout (10%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Walton upon Trent, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Lichfield, Tamworth, Burton upon Trent, Swadlincote and Rugeley.
City | Problem Type | Report Time |
---|---|---|
Derby | Internet | |
Derby | Internet | |
Lichfield | Wi-fi | |
Tamworth | Wi-fi | |
Derby | ||
Burton upon Trent | Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Walton upon Trent, England
Latest outage, problems and issue reports in Walton upon Trent and nearby locations:
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ludovic
(@WadeLudovic) reported
@virginmedia Yes, but it said we'll fix it by 4PM, then it said 8PM, then it changed to 4PM Sunday. Meanwhile I am missing the Olympics closing ceremony. VM make huge profits, why not spend some on employing senior engineers at weekends and stop lying about 'doing your best'; it's not true.
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Amelia Edwards
(@designcake) reported
@virginmedia Well your broadband went down between 3am-6.30am 7th August. When I raised the service issue your site already knew there was an issue. I expect to be refunded the full amount per day not from when I raised the issue
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Michelle Humphries
(@Michell43369448) reported
@virginmedia The rep said she knows that issue and will be able to perform something remotely if I call back tomorrow Ince home works has been activated
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Leona Hussey
(@leonahussey) reported
@virginmedia The status page says no known issues but my bb is still not working
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Tony B
(@TonyBonnerChef) reported
@virginmedia your customer services and "support for customers" is a disgrace.
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Steven
(@scottsyns) reported
@virginmedia Don’t worry, I will be calling tomorrow. Have a list of errors at the ready.
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Ave
(@ave_mariax) reported
@virginmedia was Told to reorder and xpect a call within 24-48 hrs. Order was put on hold. Ur fraud team TOOK THIER TIME to make that damn call, only to ask my dads name and email address!!! Could someone not have told me to expect that phone call in the first place?!!!
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Michelle Humphries
(@Michell43369448) reported
@virginmedia It was a new issue with my upgrade to 360. Whenever we put Netflix on and then went to go back to main function we press home but it takes 35 seconds to do anything. The rep said i need to call back once homework is activated
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Steve Hey
(@SteveHey2) reported
@andymccarthy Bit concerned. Have just moved & swapped from Virgin Media. Concerned as need good wifi for work, Virgin rarely failed. 2 weeks into Sky and I have a major outage issue
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William Trimby
(@WTrimby) reported
@virginmedia @WadeLudovic I'm in the same area, your service status page has said an engineer is on the way for the last 21 hours. It doesn't take 21 hours to get anywhere in the UK! Has an engineer actually been dispatched?