Virgin Media Outage Report in Walton upon Trent, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 18: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Walton upon Trent, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Burntwood, Swadlincote, Tamworth, Derby, Lichfield and Burton upon Trent.
| City | Problem Type | Report Time |
|---|---|---|
 Burntwood |
Wi-fi | |
| Swadlincote |
Total Blackout | |
| Burntwood |
Wi-fi | |
| Swadlincote |
Internet | |
| Tamworth |
TV | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walton upon Trent, England
Latest outage, problems and issue reports in Walton upon Trent and nearby locations:
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Jim Davies
(@jdelectrical82) reported
from
Tamworth District, England
@saley1984 @virginmedia Only hear people moan about virgin mate! Go sky, never had a problem 👍🏻
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Connor
(@CCRSGAMING) reported
from
Walsall Wood, England
@virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process
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Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonno
(@A_Johnstone) reported
@virginmedia Well your operators keep hanging up on me and passing me on to other deptartments then after hours they hang up. It's so frustrating when they tell you there is no fault but it's been off for 7 days+ Working from home with no internet means I am essentially unemployed.
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Nicola Simpson
(@NicolaSimpson78) reported
@virginmedia having issues again with slow internet speeds and completely losing internet connection... this is happening almost every day now, I can't get through on the phone and can't get a response on live chat....
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Steve
(@michaels_shad) reported
@SuperFran @virginmedia I lose internet up to 8hrs a day at worst since April. Virgin don’t seem to be interested in fixing the problem. It was reported in May but told to report it again after official complaint. Got told no compensation under off-com rules. Hope @richardbranson is enjoying my money.
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Phtevenrobert
(@Phtevenrobert) reported
@A_Johnstone @virginmedia They truly don't.. I've called twice today in the last hour, been palmed off both times and my upload speed has gotten worse.. absolute wankers. You think @richardbranson is having issue with his right now orrrr..? 😒
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Dulcie Bradford
(@BradfordDulcie) reported
@virginmedia I have now reported to CIAS as I can no longer waste time on this. I work full time with children home schooling and isolating because of being in contact with covid and your internet service was appalling.
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...
(@Farm_84) reported
@virginmedia #virginmedia #Limerick Is anyone else having problems with #virginmedia at the moment?
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Dulcie Bradford
(@BradfordDulcie) reported
@Northamptonbag1 @virginmedia I've had enough of them. Sky all the way!! And no need to pay our for extra boosters in a 3 bed house!! I've never known such a poor service in fact I don't hear much good about them
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BeFair
(@whywhybe) reported
@virginmedia @ItsBigZuu Cannot buy nothing with my service down to a crawl
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BeFair
(@whywhybe) reported
@virginmedia @NiiNiiFC @Flav_Bateman We will never know with the service almost always down
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s.b
(@_iam_sb) reported
@virginmedia I can appreciate the current times are a struggle with staff etc but to charge me £136 for your services then leave me waiting to speak to someone for 50 mins (and counting) is diabolical. My contract is up and I’ve never been as close as I am now to rejoining @skytv