Virgin Media Outage Report in Walton upon Trent, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Walton upon Trent, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Tamworth, Derby, Burton upon Trent, Burntwood, Swadlincote and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Tamworth |
Internet | |
| Derby |
||
| Derby |
Total Blackout | |
| Burton upon Trent |
Wi-fi | |
| Burton upon Trent |
Internet | |
| Derby |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Walton upon Trent, England
Latest outage, problems and issue reports in Walton upon Trent and nearby locations:
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Stuart Clarke
(@Clarkey198) reported
from
Hilton, England
@virginmedia the level of customer service is appalling been with you only 1 day and wished I had stayed with O2
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Connor
(@CCRSGAMING) reported
from
Walsall Wood, England
@virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Brian A Wilshaw
(@supercharger49) reported
from
Rugeley, England
@virginmedia Our virgin has been down for 2 days. When phoning, all we get is a message saying 'Sorry the service in your area is intermittent, our engineers are doing their best to fix it. Intermittent???? I wish! We've had no telephone, internet or TV continually for 2 days, 😡
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Jim Davies
(@jdelectrical82) reported
from
Tamworth District, England
@saley1984 @virginmedia Only hear people moan about virgin mate! Go sky, never had a problem 👍🏻
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Jason Sheldon
(@Junction10) reported
from
Walsall Wood, England
@virginmedia It always used to. It sees my address from the postcode & gives me the house number and street to choose, then asks me to complete a form for you to contact me to tell me within 10 days if the service is available in my area. It used to be instant, but no-one ever did contact me.
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Kim Etheridge
(@ketheridge71) reported
from
Lichfield, England
@virginmedia No TV or BB following #powercut at WS14. Do you have a fix time as status update on website all Green!
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
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Neil else
(@Neilelse1974) reported
from
Chellaston, England
@virginmedia I need to book an engineer visit, meant to work from home but can’t due to your broadband. Have tried everything advised but nothing .. 1.35mb download please help !
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Skuly
(@SkulyMusic) reported
from
Aldridge, England
@virginmedia Half of my channels missing have completed all the trouble shooting measures no joy. Nobody ever picks up the phone 😡 You are not providing the service we are paying for DD is getting cancelled and your equipment is being returned. Have spoken with fair trade
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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Steve Wiley
(@S_Wiley303) reported
from
Walsall Wood, England
@virginmedia you inform me that unless I swap the sim in my phone I will lose the service in 18 days ,you have not sent me a sim ,and your text system is rubbish :enter the 65 letter of your security code ,what ?,you haven’t sent me a sim
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Songbirdeee 🦁
(@songbirdeee) reported
from
Tamworth District, England
So #VirginMedia I report a fault this morning, you say repaired by 6pm. 7pm I called as still not working despite txt/email says fixed. 50 mins of listening to music then, "the other person has cleared" Really don't like being lied to. Not good enough, valued customer, my arse!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia Customer service needs to sort a call back system. It’s always “experiencing high volume” No it’s not. You haven’t enough staff. I spend £1600 a year for this. It’s not good enough. My next call is to say I’m leaving, BT have guaranteed me coverage or I don’t pay.
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Basilbrush
(@mattfoxbelfast) reported
@virginmedia No, listened to over an hr of crap hold music before I lost the will to continue. Take the 6% increase I feel you've stolen. I'll never agree to another contract with you. Terrible company and your product does not work either. Had to buy a new router your WiFi is so crap.
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Chloe
(@_chloepyke) reported
@virginmedia WiFi is saying everything is connected but nothings working 😟 checked service status - nothing, tried to ring to report it - no answer, reset router - still same... Seems a lot of people having same issue😟
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ANDREW LAYBOURN
(@joekate) reported
@virginmedia Does anybody get a response after filling in forms to get broadband, been trying since March last year and no reply. Am I to take it your service is rubbish and your embarrassed to take new customers on?
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zach close
(@Zachclose2000) reported
That it we had enough @virginmedia we not paying you anymore and I don't want a sorry it gone down 3 times in 15 minutes and you still want money of us and that not going to happen anymore
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Rob Weaver
(@welsh1lad) reported
@virginmedia @virginmedia #spam I’m trying to help you , and if you just search Twitter you see you have other customers with same issue. This is not an individual problem you have a corporate issue within your own public mail platform.
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Beki Wilkinson
(@WilkinsonBeki) reported
@virginmedia how do I contact you? Without being on hold for hours? I want to leave you. Ongoing issues for months in my area and constantly have no WiFi. Do you have a callback system?
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sharat
(@urstrulySharat) reported
@virginmedia Iam from Downend Bristol with no internet since yesterday morning. Your service status page isn't working nor is your customer support. Please can you update me the current status? When the network will be restored?
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TerraceFabulous
(@TerraceFabulous) reported
@virginmedia My signal in the house is rubbish. I got one smart pod but need another, I’m entitled to 3 with my package. But Virgin won’t order me one...they say it’s up to me, but I can never get through to talk to someone. It takes hours and hours and I don’t have time. Really poor service
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Megan
(@MeganGlew0) reported
@virginmedia The automated messages come through tell me that there is no fault with the hub and that I should restart if the issue continues and then hangs up. However the yellow light on the router is still showing and the connection is still intermittent