Virgin Media

Virgin Media Outage Report in Walton upon Trent, Derbyshire, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Walton upon Trent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Walton upon Trent, Derbyshire, England 10/29/2025 09:30

October 29: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Walton upon Trent, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Derby, Burntwood, Burton upon Trent and Tamworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomDerby Internet
United KingdomDerby Internet
United KingdomDerby Wi-fi
United KingdomBurntwood Internet
United KingdomBurntwood Internet
United KingdomDerby Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Walton upon Trent, England

Latest outage, problems and issue reports in Walton upon Trent and nearby locations:

  • billyrobson Billy Robson✊🏻💨 (@billyrobson) reported from Ashby-de-la-Zouch, England

    @virginmedia have we got a problem in LE65 2PP

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • Gemgwar Gemma Brayne (@Gemgwar) reported from Armitage with Handsacre, England

    @virginmedia really not impressed with your service. No idea what is going on and when I’m actually getting my broadband. Your team just keep lying to me and it’s frustrating!!

  • SpykDaBarstud Si Hodgkiss-Rogers (@SpykDaBarstud) reported from Rugeley, England

    @ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @MickHarkin8 @virginmedia Not true, £99 for my colleague at work, been a customer for over 10 years.

  • 5tu1987 Stuart Hurcombe (@5tu1987) reported from Armitage with Handsacre, England

    @Gemgwar @virginmedia Basically.. nobody knows what the process is! Told we had to wait in ALL DAY yesterday for nobody to come (when we apparently now it’s only a package being delivered) STILL! nobody is clear if it’s a package being delivered or an engineer. Shocking service for what we are paying!

  • mkcU2war Mark Crossley (@mkcU2war) reported from Fradley and Streethay, England

    @virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙

  • littleanfield15 philwebster (@littleanfield15) reported from Tamworth District, England

    @virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • SummerfieldGabe Gabe (@SummerfieldGabe) reported from Lichfield, England

    omg @virginmedia has the WORST customer service 😭🔫

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia Hi, thanks for the reply. I am an existing customer and I spoke to Glen on 150 earlier today. Still struggling to log on but just need my Virgin area code now and can’t find it.

  • mkcU2war Mark Crossley (@mkcU2war) reported from Fradley and Streethay, England

    @virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.

  • AmritPahal Amrit Pahal (@AmritPahal) reported from Walsall Wood, England

    @virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!

  • gorman_wba Liam O'Gorman (@gorman_wba) reported from Walsall Wood, England

    @virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.

  • 5tu1987 Stuart Hurcombe (@5tu1987) reported from Armitage with Handsacre, England

    @virginmedia You mean the number we have used that have fed us countless information that is untrue/impossible to achieve to try and ‘keep us happy’. Also love the identical response to the previous tweet.. Nice template! Hopefully speak to someone in the week who maybe WANTS to help us

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gareth5274 gareth moore (@gareth5274) reported from Maidenhead, England

    @virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.

  • JRobinsonSport Jack Robinson (@JRobinsonSport) reported

    @virginmedia It seems the problem is with our booster only on the third floor of our house though. So is the quickest fix not to reset the boosters?

  • ChrisMaltby Chris Maltby (@ChrisMaltby) reported from West Bridgford, England

    @virginmedia Always seems to come back after a router reboot. Maybe you could send me a new one, see if that resolves the issue?

  • absolutelyben 💥 Ben Austin 💥 (@absolutelyben) reported

    @SkyHelpTeam @SkyUK I have been down this route many times already, with no luck, whats your next suggestion? Or should I be speaking to @virginmedia moving forward?

  • JRobinsonSport Jack Robinson (@JRobinsonSport) reported

    @virginmedia Our WiFi speeds have once again gone back to the crap speeds they was at. Hasn’t even been two hours yet...

  • ChrisMaltby Chris Maltby (@ChrisMaltby) reported from West Bridgford, England

    @virginmedia 3rd time today. Can someone help me please?

  • Graham_Barlow Graham Barlow (@Graham_Barlow) reported

    @virginmedia Gone again. Midway through last customer call.

  • Sweston87 Sam Weston (@Sweston87) reported

    @virginmedia I have been on your forums and found people with the same problem yet none with answers with a quick search you can see this issue has hit a few people since the beginning of lockdown yet virgin have done nothing except recommend i ask the public for help because you can't

  • burgs1989 Burgs (@burgs1989) reported

    @virginmedia The intermittent issues seems to have gone away but it happened once you ‘upgraded me’ without asking.

  • JonMudge Jon Mudge (@JonMudge) reported

    @virginmedia Still no offer to phone me, a customer expressing severe dissatisfaction. I'm NOT wasting my life on hold to you guys. I only need to contact you cos you've done it wrong again. A media company sending emails from no reply addresses and No easily contactable customer services!