Virgin Media Outage Report in Walton upon Trent, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Walton upon Trent, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Burntwood, Tamworth, Lichfield, Swadlincote, Burton upon Trent and Rugeley.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Wi-fi | |
| Derby |
Wi-fi | |
| Derby |
Internet | |
| Burntwood |
Internet | |
| Derby |
Internet | |
| Tamworth |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Walton upon Trent, England
Latest outage, problems and issue reports in Walton upon Trent and nearby locations:
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Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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liam gardiner
(@Imnotcrixus) reported
@virginmedia having issues with my broadband been having issues with it for around a week now and its only getting worse, im having constant signal drops. Technicians aparently been fixing for like 5 days now.
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Mark
(@mark_kelly256) reported
@misslaurabowden @virginmedia When you get time, check out #ChatGPT might be able to do to assist you? As for @virginmedia, well, I gave up on them a year back, can’t say I’ve missed them despite the odd Sky issue?
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Margaret Murray
(@Margare76528036) reported
@virginmedia When I record a programme and go ba0ck to watch it ...message appears on the screen " failed to record " Also ...major issues with Netflix which is part of my package. Can't get access even though it shows that I am connected. Please help .I've reported the problem previously
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Mike
(@Michael59644375) reported
@virginmedia absolute disgrace. When I phone up with an issue with your pathetic Internet, I don't want to speak to a robot who says there is nothing wrong. I'm sure if I stopped paying my bill a person would phone me. Absolutely shite Internet !!!!!
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Geoffrey Fernandez
(@GeoffreyPF) reported
@virginmedia But I won’t connect with the Ethernet to my devices, so I don’t see the point. Let’s say I have good Ethernet connection and still slow speeds with wireless connection, then what?
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Michael
(@eastmap1) reported
@virginmedia 200 minutes with your customer disservice department then you notify me there is another 45-minute wait. Shocking
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Wesley Dolly
(@wesleyddolly) reported
from
Ilford, England
@virginmedia how do I get my account details if you have never emailed me or sent me and letters. I don’t even know my account number and have to wait till you text to say my bill is overdue to be able to pay my account. What the hell? Customer service is no help so wtf?
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Mark Allenby
(@Skiddy140) reported
@virginmedia I have also googled “Virgin Media signal outages” and there are hundreds and hundreds of similar instances. Can you explain this?
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Michael
(@eastmap1) reported
@virginmedia Over 3 hours and counting with your customer department. You should rename the department customer disservice department. Shocking!
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Ryan Mills
(@spaghettihoop82) reported
@virginmedia please help! Builders have cut through our WiFi and I'm being told 2 weeks before an engineer can come! I work from home so need WiFi ASAP!!!!