Virgin Media Outage Report in Walton upon Trent, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Walton upon Trent, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Burntwood, Tamworth, Burton upon Trent, Lichfield, Swadlincote and Rugeley.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Burntwood |
||
| Derby |
Internet | |
| Derby |
Total Blackout | |
| Derby |
Wi-fi | |
| Derby |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walton upon Trent, England
Latest outage, problems and issue reports in Walton upon Trent and nearby locations:
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Jim Davies
(@jdelectrical82) reported
from
Tamworth District, England
@saley1984 @virginmedia Only hear people moan about virgin mate! Go sky, never had a problem 👍🏻
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👻•Betty👑•👻
(@ghstofyouBrock) reported
from
Walsall Wood, England
Aight but why is virgin media the worst ******* internet shut ever
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Come back home from work and all services are down again.... 2 days in a row...reported the issue... couldnt speak to a person... robot told me to wait 10 minutes and my problems will be fixed.... let's see what happens John
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia Havent spoken to anyone since my post there are issues in my area which means I have no internet and no TV, during lockdown this is not the most ideal situation 2 nights in a row after finishing work! Been down for over an hour so far that I know of as thats when i got home
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
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Andy Picken
(@andyvic7) reported
from
Walton upon Trent, England
@drummerwhitey @virginmedia Not sure if you’ve done this Steve but when I had issues and no joy I slated them on here every 10 minutes, they finally pulled me into a private chat room and I got things sorted
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James Dawes
(@dawesje) reported
from
Burton upon Trent, England
@virginmedia just like to say what a load of rubbish your service is! And I’m not even with you
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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Connor
(@CCRSGAMING) reported
from
Walsall Wood, England
@virginmedia my WiFi is not working all lights flash green until they go off and the white light appears still nothing then all of a sudden they all flash red then repeats the process
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Lacie_Adams
(@Lacie_Adams1) reported
from
Walsall Wood, England
@virginmedia There are known issues in my area. Apparently 2 days in a row at, what i would imagine, are peak times. I seriously need to consider a new provider. This is getting beyond a joke for the money that I pay
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chirag Desai
(@chigzdesai) reported
Absolutely pathetic and disgraceful broadband service from @virginmedia !!!! Constantly cutting out and shocking speed!!
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Paul Freemantle
(@pdf1978) reported
@virginmedia been on hold again after speaking to two different people. Nearly 2 hours and still no one can help me reduce my services ffs. #shitservice
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katie.
(@helloimKatieJo) reported
Hey @virginmedia Having to use my own hot spot to work from home for the 2829192th time this week. On hold for 30mins to be told 'we are in a bad location'. Why do I have to chase for a fluffy response. Oh and big one here - Why am I paying full price for half the service. 😭
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Toya
(@Toyaaaaa23) reported
@virginmedia WiFi is actually the most SHOCKING thing I’ve ever experienced!!! How can one company have so many issues all the time! I’ve lived in this house for 3 months and 98% of the time I’m using my own data! It’s a joke
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Alice Ainsworth
(@aliceains18) reported
@virginmedia who do you email or contact to put in a complaint.
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Edward Daunt
(@EdDaunt) reported
@virginmedia Thanks. Will continue my efforts to get technical help from Virgin. @SkyUK @TalkTalk can you guys provide a better broadband service and customer service than Virgin?
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Lord Marc Corn
(@marcsnappy) reported
@virginmedia I have and you want £14 a month more for the same@services I have. Stupid really, no budging I tried.
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Richard Sullivan
(@shamrock_sully) reported
@virginmedia Thanks for the response, we have the connect app, but it keep saying the password in incorrect even though we haven’t changed it so we can’t connect it to our hub and can’t see any help options that will talk to someone to resolve it. Frustrating.
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Linda Woodcock
(@LindaWoodcock2) reported
@virginmedia can someone please tell me how to cancel my virgin media? Have been trying for months and can’t get through to you. #tooexpensive #betterdealselsewhere #difficulttocancel
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GreenLeaves
(@GreenLe69138272) reported
@virginmedia @SouthamptonFC No seriously thinking of leaving after over a decade as a loyal customer - they only care about signing you up, not you as a long term customer. Will now spend my time researching other companies