Virgin Media

Virgin Media Outage Report in Walton upon Trent, Derbyshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Walton upon Trent, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Walton upon Trent, Derbyshire, England 08/27/2025 03:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Walton upon Trent, Derbyshire, England

The most recent Virgin Media outage reports came from the following cities: Derby, Burntwood, Tamworth, Lichfield, Swadlincote, Burton upon Trent and Rugeley.

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City Problem Type Report Time
United KingdomDerby Wi-fi
United KingdomDerby Wi-fi
United KingdomDerby Internet
United KingdomBurntwood Internet
United KingdomDerby Internet
United KingdomTamworth Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Walton upon Trent, England

Latest outage, problems and issue reports in Walton upon Trent and nearby locations:

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia poor, very poor, in fact absolutely useless

  • SummerfieldGabe Gabe (@SummerfieldGabe) reported from Lichfield, England

    omg @virginmedia has the WORST customer service 😭🔫

  • AmritPahal Amrit Pahal (@AmritPahal) reported from Walsall Wood, England

    @virginmedia absolutely pathetic service, trying to run a business that relies on taking cards payments,I switched to you for the secureness of the line over fibre, since I’ve switched I’ve had more down time than standard internet! Callled up told nothing can be done until 9am!!

  • MrBlitzed Glenn Arnold (@MrBlitzed) reported from Rugeley, England

    @virginmedia So now I can't get into my account YET AGAIN to pay my bill. I changed my password but now I'm told I only have a secondary account and can't access billing. I went through all this crap last year and had a nightmare with your woeful call centre. Had enough now.

  • Tedtalks13 Teds (@Tedtalks13) reported from Aldridge, England

    @ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication

  • SpykDaBarstud Si Hodgkiss-Rogers (@SpykDaBarstud) reported from Rugeley, England

    @ryanricardo76 @virginmedia Having problems on and off with mine again. It works for three months... problems for six, etc. Can’t even steam a movie on one device atm. Call for support. Same thing every time. Always say there’s no issue. Must be our devices. Think, at £50 a month... time to change.

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog can you help me with @virginmedia please. 4 faulty boxes in 18 months, overcharged for the package I have, they never answer the phone 🤬🤯

  • littleanfield15 philwebster (@littleanfield15) reported from Tamworth District, England

    @virginmedia no email access still been like this since friday morning being told nothing very disappointed in the customer service receiving!just want some factual truthful information on when this will be resolved

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @virginmedia internet down again, youd think I'd be used to this by now 🤣 always an excuse and never get anything back for the lack of usage. I'm barely in the house using it so dread to think how many times it goes down when I'm not in potentially using it 🤙

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @virginmedia a new low, even by your standards, 4th TiVo box in 18 months and this one managed 20 days before breaking down 👏👏👏

  • billyrobson Billy Robson✊🏻💨 (@billyrobson) reported from Ashby-de-la-Zouch, England

    @virginmedia have we got a problem in LE65 2PP

  • Lacie_Adams1 Lacie_Adams (@Lacie_Adams1) reported from Walsall Wood, England

    @PatchworkBoyPW @virginmedia They wont have a clue. I had issues for about 6 months and I was constantly trying to sort it out. Engineers are great but the "customer service" team are based in India and have no customer service skills 🤙

  • Gemgwar Gemma Brayne (@Gemgwar) reported from Armitage with Handsacre, England

    @virginmedia really not impressed with your service. No idea what is going on and when I’m actually getting my broadband. Your team just keep lying to me and it’s frustrating!!

  • 5tu1987 Stuart Hurcombe (@5tu1987) reported from Armitage with Handsacre, England

    @Gemgwar @virginmedia Basically.. nobody knows what the process is! Told we had to wait in ALL DAY yesterday for nobody to come (when we apparently now it’s only a package being delivered) STILL! nobody is clear if it’s a package being delivered or an engineer. Shocking service for what we are paying!

  • 5tu1987 Stuart Hurcombe (@5tu1987) reported from Armitage with Handsacre, England

    @virginmedia You mean the number we have used that have fed us countless information that is untrue/impossible to achieve to try and ‘keep us happy’. Also love the identical response to the previous tweet.. Nice template! Hopefully speak to someone in the week who maybe WANTS to help us

  • timmo1963 Tim Moore (@timmo1963) reported from Ashby-de-la-Zouch, England

    @BBCWatchdog Is it me or is @virginmedia really poor with customer service!!

  • gorman_wba Liam O'Gorman (@gorman_wba) reported from Walsall Wood, England

    @virginmedia Your an absolute joke of a company, you charge me £50 a month for broadband and it hasn’t worked for the last 2 months, 4 people in our street have the same problem but yet when an engineer comes out they claim they’ve fixed it when they havent,sort it out,disgrace.

  • harrietmayx harrietparkdavies (@harrietmayx) reported from Lichfield, England

    @virginmedia reset my virgin router and now won’t turn back on.. help please

  • mkcU2war Mark Crossley (@mkcU2war) reported from Fradley and Streethay, England

    @virginmedia you have been taking money out of my account, and after an hour + on the phone you are unable to tell me why. It’s looking like theft. Disgraceful service.

  • mkcU2war Mark Crossley (@mkcU2war) reported from Fradley and Streethay, England

    @virginmedia been on the phone for over an hour then you’ve just cut me off. You have been taking payments from me and you cannot tell me what I’m paying for. It’s looking like theft. Disgraceful service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KathyMi25429227 Kathy Miller (@KathyMi25429227) reported

    @virginmedia I've contacted them via online chat, they are aware of the issue and apparently it should be resolved by 2.20pm tomorrow. You can also apply for credit via the online chat too, just need to ask for it when finally speaking to someone.THIS IS WHAT NEIGHBOUR WAS TOLD LAST NIGHT.

  • joemc679 Trek (@joemc679) reported

    @virginmedia Yes I am but having spent a week trying to sort things with your customer service I have lost all confidence and will be leaving I think.

  • giftedHKO Miss Konstantine (@giftedHKO) reported

    @nkl_17 @virginmedia Tomorrow. That’s awfully kind. I may have found a resolution

  • neil10darlo neil10darlo (@neil10darlo) reported

    @virginmedia There is a number of issue main one been my packages has been changed with out my consent. A number of call back been promised and still not had 1 call back

  • TheresaAlison1 Theresa Jane 👄 (@TheresaAlison1) reported

    @virginmedia @O2 I need help for my mom and dad they can't get Netflix working on their Tivo box the circle for loading just keeps spinning. We did call yesterday but they said they would put us thru to a tech department where they can get charged for their service? This is unacceptable!

  • KathyMi25429227 Kathy Miller (@KathyMi25429227) reported

    @virginmedia Hi for 2 weeks..it's intermittent. Strange, a neighbour was in touch and was told issues would be sorted by 2.30pm today. Can you not check weak signal in our postcode please. There have been several calls n online interactions n many promises. It's worrying you can't see 1

  • NataliaBirch2 TayB🌸 (@NataliaBirch2) reported

    @virginmedia Why would I be tweeting about my issues with virgin if I didn’t have an account?

  • CurryInTurry DJ Nerja (@CurryInTurry) reported

    @virginmedia I was in the centre of Leeds City Centre for two days. If can’t get it there where can I get it. I was eventually told my number hadn’t migrated to 5G. Apparently you started this in February. My complaint is the person who said my sim was 5G ready when it was not!

  • Vidur_Patel Vidur Patel (@Vidur_Patel) reported

    @virginmedia Apparently, the system wouldn’t let your colleague send out a technician because it wasn’t flagging a fault even though your 2nd line team said there was an issue. Therefore, I had to pay a fee even though a technician was already sent out to me.

  • IsmaelSendros Ismael Sendrós (@IsmaelSendros) reported

    @virginmedia Hi. Yeah, I have checked it each time, and usually I can see a message saying that there’s a problem in my area that is being addressed. But precisely, that is the only measure, waiting for it to be fixed until it happens again few days later.