Virgin Media Outage Report in Walton upon Trent, Derbyshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walton upon Trent, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walton upon Trent and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Walton upon Trent, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Swadlincote, Tamworth, Burton upon Trent, Rugeley and Lichfield.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
TV | |
| Swadlincote |
||
| Derby |
Wi-fi | |
| Derby |
Internet | |
| Derby |
Phone | |
| Derby |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walton upon Trent, England
Latest outage, problems and issue reports in Walton upon Trent and nearby locations:
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Simon Banks 🦁
(@sjbanks47) reported
from
Tamworth District, England
@virginmedia your online service status says there are no known issues in my area. However when I called just with a broadband issue I was told there is a fault in our area. If your website was up to date I would not have needed to call and queue for 30 mins.
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
New tactics from Virgin Media, ring up to cancel, they say they can't find your account and then put the phone down. 🖕🖕
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Stuart Windle
(@stuwin1) reported
from
Stenson Fields, England
@virginmedia When I phoned the contact centre they said they knew there was an issue and it would be sorted in 24hrs. A quick google shows this isnt just me its a common trend
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Caitlin Parker🧜🏼♀️🧜🏼♀️
(@caitlinaimeep) reported
from
Lichfield, England
It’s like @virginmedia are trying to get people to upgrade their broadband during lockdown otherwise they’re gonna give you shit service 🧐🧐🧐
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Anthony Bates
(@antbates1991) reported
from
Burton upon Trent, England
@virginmedia It's for Virgin Media. Everytime I ring up to try and change something no one over the phone can ever find my account and because of this no one can help me. I want to cancel my package because the offer I'm on expires next month and the services are not worth £84.
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia just wanted to get in touch as just got off the phone with the bereavement team. All I wanted is to transfer the account to my mum as my Dad has died. But have been told you have to close the account losing our emails & leaving us without service for up to a week
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Guy Peacock
(@gupe1979) reported
from
Tamworth District, England
@KiaNFFC A few of my colleagues at work has been struggling all week with Virgin Media so sounds like there is a few issues still
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Neil Johnson
(@neilmjohnson72) reported
from
Ashby-de-la-Zouch, England
@virginmedia You need to sort your customer service out, it is absolutely disgraceful. Your technical team are ignorant and hang calls up without situation. You are getting dumped!
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David Rathband
(@YidBarmy) reported
from
Burntwood, England
Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...
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j7b7
(@Jeanybabesb) reported
from
Walsall Wood, England
Have been with @ThreeUK since 2005...15 years and the service has just got worse...time to switch! What you got @EE @virginmedia @O2
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
@virginmedia Hey @virginmedia I was expecting to receive call today at 12pm from somebody called John but I’m still waiting. Really starting to annoy me how bad your customer service is being!
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Chris Seddon
(@_Chris_Seddon_) reported
from
Melbourne, England
Looks like someone pulled out the wrong plug at Virgin Media HQ. Even their website is down!
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Amara Pickerill
(@amarapickerill) reported
from
Walton upon Trent, England
@virginmedia please tell me how to contact your complaints department as I have an ongoing issue with your mobile department that’s been raised over the last 12 months and no one can help me! #poorcustomerservice #virginmobile #complaint #help
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Paul Rooney
(@Timtastic10IAR) reported
from
Rugeley, England
@virginmedia And down it goes again 😂
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Dan Harris
(@dan04harris) reported
from
Walsall Wood, England
Hi @virginmedia was expecting to receive call today at 12pm from someone called John but we still waiting. Really getting annoyed at how you are treating us! 14 years of being a loyal customer and being treated like this! Your customer service and bereavement team are the worst!
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Mark Northall
(@Mark_Northall) reported
from
Tamworth District, England
@virginmedia I finally had a response now waiting for a techie to get back to me - I still don’t think I should gave to pay for a service I’m not receiving (High speed internet)
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Simon Banks 🦁
(@sjbanks47) reported
from
Brownhills, England
@virginmedia once again your online service status tells me there are no known issues in our area. I call to report I still have the intermittent fault I have had for over a week and told there is a fault in the area which may not be fixed until 12th March.
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matthew aucote
(@matthewaucote) reported
from
Lichfield, England
@virginmedia Broadband been down all morning in Lichfiled area any idea of issue or timescale
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Philip John 🇪🇺
(@something_phil) reported
from
Lichfield, England
There are going to be *weeks* of follow up at @virginmedia about how the hell they allowed their own status page to be tied to their infrastructure. Pretty useless if your status page goes down when you do.
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Ash🌐
(@AshMcFarlane95) reported
from
Rugeley, England
@virginmedia you internet service is down again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Pinnick
(@AnthonyPinnick) reported
My @virginmedia broadband stops working out of nowhere. They can’t send an engineer until Saturday. Then I look outside and there’s a virgin van parked right outside. Customer services can’t tell me anything and hang up on me. Nice.
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Karl James
(@KarllJamess) reported
@virginmedia I've got the app it's optimised my WiFi in my bedroom and it's still super slow. Also if I want your booster I have to pay £5 extra a month which I cannot afford!
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D'Arcy
(@D_W_James) reported
@virginmedia why is my internet down?? Run your diagnostic device and it's not helping me at all
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James Hughes
(@mcneill1967) reported
@virginmedia Oh I will despite the shoddy service.
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Andrew Cousins
(@andycousins1) reported
@virginmedia Tivo box hard drive burnt out (is what I was told on the phone), Internet in only one room, and even in that room it drops in and out often. 2 cancelled engineer visits. Awful from virgin media. And as I say you now want to charge me to leave! Absolute Audacity. Shambles.
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jamie maguire
(@jaymaguire10) reported
Ur internet is fukin ****!!!! @virginmedia
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jennifer spearman
(@lovevibe2) reported
@virginmedia I'm a customer already, and recently requested it as I'm moving to you from my network. They sent it in the post!
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ClergyHusband
(@Clergy_Husband) reported
@virginmedia Hi Virgin media friends. I’ve been on hold on your WhatsApp support chat for 3 hours. Any chance of talking to a human soon? I’ve had no internet all day!
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Kristofer Spikereit
(@Spike007Rite) reported
@virginmedia I get that you won’t have an answer. Neither do the forums. Just frustrated at the poor service. Seems a bit of a brush off to a different place rather than on your Twitter feed.
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Cam
(@camtheoz) reported
@_S_A_C__ No it's us too, in Hertfordshire. It's been down for 7 hours now, broadband and tv. Worst I've ever known. #virginmediadown #VirginMedia