Virgin Media Outage Report in New Basford, Nottingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Basford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Basford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near New Basford, Nottingham, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Kirkby in Ashfield, Alfreton, Sutton in Ashfield and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
||
| Mansfield |
TV | |
| Nottingham |
Phone | |
| Mansfield |
Internet | |
| Nottingham |
||
| Kirkby in Ashfield |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Basford, England
Latest outage, problems and issue reports in New Basford and nearby locations:
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@dannyboy71 @skytv Good luck with that Dan @virginmedia without doubt the worse company I’ve ever had to deal with. Absolute shambles of a company who don’t give a flying toss about customer service. Can’t even be arsed to respond even if u put a complaint in writing.
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia so sick of your poor wifi. Using all my mobile data each month because your wifi is so rubbish time to change provider me thinks.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@AnnavsAnna1 @virginmedia The routers are terrible and not fit for purpose.
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John Puxty
(@JohnPuxty) reported
from
Ilkeston, England
@JPBOLDY @virginmedia I am also getting this problem
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Dave Martin
(@flyingscotsmin1) reported
from
Eastwood, England
@virginmedia what's going on?? TV is still not working!! Tried resetting and still nothing.
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Simon Noone
(@NooneSimon) reported
from
Ruddington, England
@virginmedia having some problems with internet dropping out every few days and my live TV is jumping like mad. When I reboot everything it is OK for a while and then same issues again. Any known problem?
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
Has anyone else been having issues with @virginmedia today? My Internet has been constantly cutting off #virginmediadown
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helen
(@helen6253) reported
from
West Bridgford, England
@virginmedia @BBCBreaking Is there a complete outage of Virgin Media email. All customers unable to get in? I have rung the call centre and have been given up to 48 hours for a fix!
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Sushrut
(@Sushrutuk) reported
from
West Bridgford, England
@virginmedia - is there a red button issue on sky sports?
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richard taylor
(@richardtaylor37) reported
from
Stapleford, England
@virginmedia Hi, we are having issues connecting to the wifi throughout the house. The room the hub is in is good but the rest of the house is very poor, we have our children complaining that their games consoles won’t connect or buffering and glitching and it’s costing us a fortune.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
When @virginmedia wifi is working it’s bloody amazing, when you need to raise an issue with them it’s the most frustrating experience ever. Today I have had 2 people hang up mid call, 3 bots, 2 people on chat and still in the same place. No ******* wifi!!!!
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia Yes and no. My internet isn’t working all the time and continuously cuts out, this is on a wired connection. I have done the self help, also done the reset when I call through. Have done the pin prick reset and changed hub settings. Still nothing. Have previously been told I need
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DJ Knight 🇬🇧
(@iRacing74) reported
from
Sandiacre, England
With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia how do I report a problem with our wifi and tivo box
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Dane
(@Forest_Dane) reported
from
Beeston, England
@marc1box @leonagraham @virginmedia Those lights say it's the Internet. I'm lucky here, been with Virgin since it was diamond cable and NTL and only 128kb/s. Probably only had a few days down in all that time and one of this was a failed router. Not cheap though
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Paul Dennison
(@pdenno) reported
from
Beeston, England
@virginmedia why call me twice today, tell me I am a valued customer (22 yrs) and offer me a broadband speed not yet available in my area!! Once again a waste of my time and yours. I would feel more valued if you call and offer me a small saving on my monthly bill! 🤔
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
@Jess_Guth @virginmedia Trying to get away from them is so difficult. They wouldn’t let me transfer my landline number and then charged me for keeping it open! You’ll never manage to speak to anyone either…not unless you’re paying a bill of course.
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Luketh
(@Luketh13ttv) reported
from
Heanor and Loscoe, England
@virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
Managed to finally pay @virginmedia off and get rid of them for good. Absolute shysters and the worst customer service you’ll ever be unlucky enough to encounter. You won’t see me again unless things drastically improve.
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Matt Clarke™️ 🎮🕹
(@TweetFlicker) reported
from
Ilkeston, England
@virginmedia I’m at work. Please call me. You’ll be able to get all my details from the complaint number I’ve given you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Lawrence
(@nigel_lawrence1) reported
@p0welly @virginmedia Same as mine. £75.25 a month. They can **** off with another 21
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Michelle
(@SuperChelle84) reported
@virginmedia Yeah, so I'm waiting for an agent, after doing still having issues part. It's dropping out on all wireless devices, so phones/tablets/tvs
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Damian Gear
(@Mr_Gear7) reported
@virginmedia Yeah that would be appreciated, anytime tomorrow... I've just been told its basically tough that my nan can't do anything about it, she's 86 and it's awful customer service we've just had on the phone
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Casey Morrison
(@caseymorrison) reported
@virginmedia No issues. Are those boxes supposed to be greyed out and should I be able to select them directly from@the app/ webpage. I’ve been on the phone to your call centre twice today and got nowhere.
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Nathan Taylor
(@ResearchPMLD) reported
@virginmedia You’ve continued to fail to resolve my complaint. Not one agent is able to provide the same answer as the previous one. Your messaging service is next to useless. You care little that you sent me a contract then deny I actually have one. I sent this proof and you continue to lie.
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⭐️Claire⭐️
(@Claire09293005) reported
@virginmedia So I have to live with an intermittent service and this won’t be looked into for another 3 days as there is no other means of contact ? Why am I paying for a service which is not being delivered? Which is not being looked into for another 3 days!
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suzie hubbard
(@pepserella) reported
Trying for 4 hours! To cancel virgin media, 6 phone calls and no one will simply cancel! It feels like they are conning me out of money! @virginmedia
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James Harrison
(@JNH77) reported
@virginmedia No. I’ve called Virgin Media 48 times since Dec 28th. I’m not calling again. Someone one needs to call me or I cancel direct debit
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Dave
(@Davidmoore588) reported
@virginmedia Have spoke to them twice and they don’t want to help whatsoever that’s why I can to twitter. Asked to speak to a manager of the person we spoke to as they were very very unhelpful and was told that’s not possible and she would put the phone down if I asked again
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Michelle
(@SuperChelle84) reported
@virginmedia waiting on a webchat. Broadband constantly losing WiFi connection. I'm WFH tomorrow and the last 2 days has been shocking. Reset and reboot of hub done. Checked online, no issues. Clearly there is?