Virgin Media Outage Report in New Basford, Nottingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Basford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Basford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 29: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near New Basford, Nottingham, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Kirkby in Ashfield, Sutton in Ashfield, Ilkeston and Ripley.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Wi-fi | |
| Mansfield |
Internet | |
| Nottingham |
Total Blackout | |
| Nottingham |
Internet | |
| Nottingham |
Internet | |
| Mansfield |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Basford, England
Latest outage, problems and issue reports in New Basford and nearby locations:
-
Kizzy 🦇 Puckmigo23
(@Kizztronice) reported
from
Awsworth, England
@virginmedia I have used this service for the past hour to then be told the matter can not be fixed via the text service. So that was very unhelpful indeed.
-
Jason Jordan
(@DoubleJay180) reported
from
Cotgrave, England
@virginmedia Sent. If you have the capability to get this fixed quickly it would be appreciated. This is not a major city it's a village with poor mobile data connectivity.
-
matt downing
(@mattdowning5) reported
from
Selston, England
@virginmedia How about just giving your customers reliably service for the extortionate prices. We can look after our kids as parents. You do your job as service providers. I don't want my kids in borstal
-
Carrie
(@xCarrie82x) reported
from
Kimberley, England
@virginmedia Broadband and smart tv still up and down!! Wouldn’t mind but worked all day and just wanted to catch up online and chill watching TV! #virginmediadown #lockdown #NHSworkers
-
Barry Penaluna
(@Toonbazza) reported
from
Bingham, England
@virginmedia spoken to 3 advisors over recent weeks to resolve contract issues, none of them did what they said they would. promised a manager callback 2 weeks ago, never happened. Made a complaint using online form 12 days ago and not been acknowledged. Hopeless!
-
Gurcharan (Guch) Manku
(@guchmanku) reported
from
West Bridgford, England
Joining @virginmedia fast broadband, think twice, what you actually get just not up to scratch, customer service not helpful, been down for three days, first it was an area wide fault, now finally an engineer will come out to fix!! Time for a change...
-
Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia the performance of your network in the Castle Donington area (DE74) is currently appalling. Massive number of Critical T3 time-out errors. Please fix this NOW #poorservice #virginmediadown
-
Graeme Dixon
(@GraemeDixon_) reported
from
West Bridgford, England
@virginmedia down again.
-
Mary Oliver
(@Mary_C_Oliver) reported
from
Beeston, England
@virginmedia Also, the number is not working
-
brian alvin
(@justrunningnow) reported
from
Sandiacre, England
@the____ghost @virginmedia Its broken
-
Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
Area 30 has been having issues for a week now but @virginmedia still won’t admit there’s an issue - according to them everything is just fine & working perfectly! #virginmediadown #virginmedia #ilkeston #area30
-
Jason Jordan
(@DoubleJay180) reported
from
Cotgrave, England
@virginmedia What great service your emergency phone number is invalid for your expansion works.
-
Carly
(@CarlyssWorld) reported
from
West Bridgford, England
@virginmedia unsure why I’m paying for high speed wifi, when it’s gone terribly slow and your tech guys tell me that all my devices should be connect by a wired connection at all times... 🙄 #whatajoke
-
Jonathan Ibbotson
(@jeibbotson) reported
from
Castle Donington, England
@virginmedia please sort out your appalling broadband service in the derby area. More time down than up @Ofcom you ought to mandate refunds
-
Barry Penaluna
(@Toonbazza) reported
from
Bingham, England
@virginmedia Tried to renew deal, promised a price but never sent contract following call, called back and next advisor offered higher price. Eventually agreed to honor initial offer but then sent through a contract for wrong amount. Wasted 2 hrs waiting on online chat today.
-
Shirley Bosworth
(@ShirleyBosworth) reported
from
Clifton, England
@virginmedia my area is 30, we’ve had no tv, broadband since before 1900 on 20/5/2020. This level of service is absolutely abysmal, can you please tell us what is going on 😡
-
Lord William Niven
(@bigbrawbill) reported
from
Ilkeston, England
So @virginmedia has been going off with technical faults from yesterday, My @EE is also been going off signal wise from yesterday is anyone else not think this is eerie and so so weird that both going down at the same time. Come on conspiracy theories welcome.
-
Shirley Bosworth
(@ShirleyBosworth) reported
from
Clifton, England
@virginmedia I’ve rang and they say they know about the problem. Could you tell me with this issue isn’t against my contract and could I cancel my contract has I’m not getting the service I’m paying for.
-
Barry Penaluna
(@Toonbazza) reported
from
Bingham, England
@simonrim @virginmedia Does it ever work properly, mine has been dropping ever since it was installed, customer service is hopeless also
-
Shirley Bosworth
(@ShirleyBosworth) reported
from
Clifton, England
@virginmedia problems again, it really isn’t good enough, I will not be renewing my contract, absolutely rubbish
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Flitwick Commuter
(@FlitwickBeds) reported
@O2 I'm really, REALLY struggling with WiFi on the London Underground. Worked fine with my Samsung, not working at all on my new Pixel6. Virgin Media WiFi says I need to register. WiFi Extra needs a password which the Samsung didn't. MyO2 shows I am registered... 1/2
-
Eufeion (24/7 Hardcore)
(@Eufeion) reported
@virginmedia Where has your online chat gone? Or how do you use this text Service? All I went to know is what the price increase of my M200 Broadband will be in March
-
Dad
(@KMckee01) reported
@virginmedia But we can’t even login to our virgin account, as ‘no account exists in that name’. Spoke to CS, who sent a link and said wait 24hrs, but that doesn’t work either
-
Chris Cooper💙 〓〓 💚📻📺⚽🏈🏏🍓🥔🧅🥬🍅🥦🧄🥒🌻
(@ChrisCoopsSport) reported
@virginmedia The status page says there are faults. The recorded message says "we're improving our network so we can give you the best service possible. This means that you'll be experiencing a loss of your TV & broadband services". Why not alert people IN ADVANCE though?
-
Trigger's Broomhandle 🐱
(@JanieHitchcock) reported
@virginmedia I have had very blippy internet for the last two weeks. It is making work very difficult! Is there a problem in DA7 area? (Specifically DA7 6DD) I can get it restarted but constant interruptions are not a good service abs you are increasing price by £4 pm.
-
chris w
(@zeronineapps) reported
@virginmedia It's just poor. I've finally connected to a text chat but getting one message every 45 minutes seems ridiculous. You're always very busy, which probably means you don't have enough staff. I don't need a reply, I just want to moan.
-
Kevin Fuller
(@Kevkenny73) reported
@virginmedia 3.0 Hub. It doesn’t matter now because you technical dept are refusing to swap it! Your IP address is blacklisted but that’s not your problem, it’s mine, I’m being told!!! Just waiting for contract to end then we’re going elsewhere.
-
Matthew Harris
(@E5C4P366) reported
@virginmedia but you make millions, I don't believe for one minute that you profit margin is minimal? nearly 60 quid for BB only and its not the fastest you do. what's it gonna be like before long? 80? I think you will be facing tough comp from others. joke price for a long-time customer
-
Lotte🍓
(@lotteh99) reported
@virginmedia Oh my me, shocking!!!! My parents are with BT and this has never happened!
-
Holly Braisher
(@HolBraish) reported
@virginmedia Should have been immediately. Already an existing customer. Agent did a credit check, read out T&Cs statement and have already received email from O2 but no confirmation from Virgin.