Virgin Media Outage Report in New Basford, Nottingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Basford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Basford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near New Basford, Nottingham, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Mansfield, Ilkeston, Sutton in Ashfield and Alfreton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Total Blackout | |
| Mansfield |
Total Blackout | |
| Mansfield |
Internet | |
| Ilkeston |
Wi-fi | |
| Nottingham |
Wi-fi | |
| Ilkeston |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Basford, England
Latest outage, problems and issue reports in New Basford and nearby locations:
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TheRealCraig
(@AnIndividualist) reported
from
Annesley, England
Hey @virginmedia been on hold for over 20 minutes. Is there any other way I can cancel my package. Thanx
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia I would call 150 from my land-line to say that broadband and TV are down, but the phone isn't working either! And your call centre doesn't open till 8 (should be 24/7 when u sell a 24/7 product)
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia GREAT SO THE RESOLUTION TIME HAS CHANGED TO 15:55 from 11:55 . #rubbishservice #givemebackbt #dialup #virgin
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia the picture quality on my sky sports is awful. Can barely make out who the players are 😕
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia Patience! I'm absolutely furious! How dare you assume I'm happy to wait! I hardly have a choice in the matter. I work nights I only get time in the morning for relaxing in front of the TV and I probably won't be able to till Monday cos ur service is shit!
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Mark Simms
(@marksimms3) reported
from
Selston, England
@bandq_help big shout out to Robert Reilly in your customer services Centre .. helpful, friendly, efficient. has done exactly what he said he would to resolve my issue and then called me to confirm! Credit to you @BandQ @bandq_help @virginmedia should hire Robert .. he’s good ..
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@virginmedia I will try but why do you think I am on twitter gave up on 150 after35 minutes and no reply from chat room. There doesn’t appear to be a customer service.
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Tom Prince
(@rokagainstass) reported
from
Castle Donington, England
@virginmedia Had your broadband for over a month now . Two days out of which it has been down for hours (like today) and speed inconsistent
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Phillip Robottom
(@PhilRobottom) reported
from
Blidworth, England
@virginmedia When you’ve been on hold since 7.42pm then you get cut off after 1hr 3mins of waiting. Awful Awful Awful. This is only the fifth attempt to correct a long term existing customer. As per awful advertisements on TV shall we try and disguise ourselves as new customers!
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Mark Simms
(@marksimms3) reported
from
Selston, England
Wow... I honestly thought @virginmedia we’re the worst for customer service but seems like they’ve got serious competition from @ArrowXL_Help and @BandQ - both want to test your commitment to holding for an answer at least 20mins each
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Rebecca Hatch
(@hatch_rebecca) reported
from
Ruddington, England
@virginmedia very disappointed in your customer service, unhelpful, defensive and unbothered is best way to describe it. Was on fence about leaving but this has pushed a decision. Always had great things to say about virgin so this is definitely a let down
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Itza Secret
(@XStatikPulse) reported
from
Castle Donington, England
@virginmedia It's not just my house, I checked with other people living in the village and they all have the same problem. Your app is now saying its a known issue, tv+bb est fix 11.25am but phone est fix 4pm. In the past if phone don't work none will. Its every week now.
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Charlotte 🐨
(@fryingpantheist) reported
from
West Bridgford, England
@virginmedia Okay, so on Thursday we were told to cancel the order and reorder it. We’ve done that so that we could pick it up today and have heard nothing about the delivery. Also, the person we spoke to over the phone on Thursday called us liars over the price we paid.
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
Hmm ask for a @virginmedia customer support line mannager and then get cut off. Twice. 🤔
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Richard Williams
(@rlswilliams) reported
from
Eastwood, England
.@virginmedia call wait time for sales is 0.9 seconds. Transferred to 'Customer Support', and have been waiting for 34 minutes so far. #priorities 🤔
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Dave Maran
(@DaveMaran) reported
from
Brinsley, England
@virginmedia intermittent internet connection and speed for the past 3 days. Support just tell you to restart or reset hub then hang up! This is getting ridiculous. 70mb at moment when it works, even thought I should get 350+.
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💜Olivia💜
(@Olivia_M94) reported
from
Bingham, England
Instagram down, and rockstar severs (GTA Online) and psn network, tf people! A few weeks back I was virgin media, and Snapchat and insta, now insta again and this... wtf is happening to the internet 🤔
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Jon
(@jonrileynffc) reported
from
Selston, England
@virginmedia No faults. Other channels fine. Just sky sports quality is terrible
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tomus 🦆🦆🦆🦆🦆
(@tomthecrook) reported
from
Radcliffe on Trent, England
@virginmedia broadband down yet again for the 6th time this week. No faults in our area on the website 🙄🙄 sort it out
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia I don't want content, I don't have your TV or your phone just broadband. So to increase this cost like this means that next time it comes to review my connectivity I will simply leave your service and move to a more competitive service that doesn't sneakily raise prices mid term.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Katie
(@katiekins76) reported
from
Sligo, Connaught
Anyone else's picture quality bad on Virgin Media for #IREvITA match? @virginmedia
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James Rushton
(@JayPRush7) reported
@virginmedia absolute shambles of a company, phoned up to cancel my contract only be offered nonsense deals I don’t want and then being left on hold for half and hour only for the call to be disconnected! Called back for the same thing happen again! Shocking service 😡
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Odran OBrien
(@Outhalf) reported
Listening to Fingers Quinlen on @virginmedia you'd think Ireland were playing New Zealand. I've turned the sound down #IREvITA
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Mike
(@MikeBookham) reported
@winkleink @EpsonUK @virginmedia Logically if the only thing changed was the VM hub then it should be related to that & not the printer or PC. Some hubs can restrict protocols/traffic flows between wired & wireless devices, even though they are on the same logical network, aka IP range.
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Gemma
(@Gemma43351359) reported
@virginmedia Finally got through only to be told they can’t cancel right now because of system errors 🙄 all I want to do is leave!
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Imran Ali
(@ali93imran) reported
@woodhead93 @virginmedia When it comes to customer service, @virginmedia is probably the worst company I have dealt with. Never listen just transfer from department to another
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Liam McG #FBSI
(@LiamM70) reported
@virginmedia They said there was no issue...
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Dan
(@danpowelldjp) reported
from
Esher, England
@virginmedia thanks, has been 3 hours now and no fix - just going round in an endless loop.
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Happy Chappie
(@happychappie121) reported
@Denise34669125 Just rang Virgin Media and their going to send a technician to my house to fix the fault. Can't remove the landline without the bill going up. Can offer other offers which give me more but I would have to pay more and after 18 months they would really go up in price.
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...
(@ASAP__Rossy) reported
Some of the worst coverage of rugby you’ll ever see is found on @virginmedia #IREvITA