Virgin Media outages and service status in New Basford, England

Problems in the last 24 hours in New Basford, England

Virgin Media signals over the past 24 hours, with local activity from New Basford, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.

• Service-wide signals
• New Basford, England and nearby areas
• Service-wide baseline

Live Outage Map Near New Basford, England

The most recent Virgin Media outage reports came from the following cities: Ilkeston, Kegworth, Nottingham, Mansfield, and Southwell.

City	Problem Type	Report Time
Ilkeston	Internet	13 hours ago
Kegworth	Internet	13 hours ago
Nottingham	Phone	3 days ago
Nottingham	TV	3 days ago
Nottingham	TV	4 days ago
Nottingham	E-mail	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near New Basford, England

Latest outage, problems and issue reports in New Basford and nearby locations:

• 
  Simon Noone (@NooneSimon) reported 3 minutes ago from Ruddington, England

  @virginmedia having some problems with internet dropping out every few days and my live TV is jumping like mad. When I reboot everything it is OK for a while and then same issues again. Any known problem?

• 
  James Armstrong (@iamj_armstrong) reported 12 minutes ago from Beeston, England

  @virginmedia the internet you installed yesterday has stopped working and you can’t get anyone out until Tuesday? If I want to escalate the issue then it will take 3-5 working days? Can anyone help me?

• 
  Lee Smith (@lee0510) reported 14 minutes ago from Ilkeston, England

  @virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.

• 
  Trevor Smith (@MrSmithInNotts) reported 18 minutes ago from Ruddington, England

  My Wi-Fi was down this morning. Reset the hub and all working fine #virginmedia

• 
  Koa (@kokiekola) reported 20 minutes ago from Awsworth, England

  @virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.

• 
  Ken Godber (@GodberKen) reported 26 minutes ago from Annesley, England

  @virginmedia You couldn't make this incompetence up - had another call, chasing 2 mths costs for a phone not used in over 2 yrs, unable to cancel via website or previous Twitter conversation, and then cuts me off. It's a mthly sim only, if I don't use it don't charge me - simples.

• 
  Jonathan SC ن Esq. (@jonathansc) reported 28 minutes ago from Wilford, England

  @virginmedia Again we have no broadband and just a vague it will be fixed by 22:00 #Wilford. Why do you not supply incident reference to your customers ?

• 
  Matthew Nash (@MJNashy) reported 29 minutes ago from Hucknall under Huthwaite, England

  Is the picture quality a @virginmedia problem or a @SkySportsBoxing @SkySports problem? Either way can it get sorted please!? If not who do I complain to because for £25 this isn’t good enough! #AJPULEV #PPV #BOXING

• 
  DJ Knight 🇬🇧 (@iRacing74) reported 30 minutes ago from Sandiacre, England

  With public service cuts, why do we year upon year pay more Council Tax for less service? Virgin Media put their prices, but do not reduce my service - If they did I'd cancel the service. We are legally obliged to pay more for less - go figure 🤷

• 
  Nigel Hudson (@nghudson) reported 34 minutes ago from West Bridgford, England

  Goodbye @virginmedia 👋🏻 I’d like to say it was fun but you’re over-priced and your customer service is crap.

• 
  Luketh (@Luketh13ttv) reported 34 minutes ago from Heanor and Loscoe, England

  @virginmedia I've clicked the link, logged in, and apparently there's no network issue... So how do you explain the issues I've had throughout today?

• 
  NoGuyTest (@NoGuyTest786) reported 36 minutes ago from West Bridgford, England

  @virginmedia @virginhelp any help with this yet?

• 
  John D (@Jdd535) reported 38 minutes ago from Stapleford, England

  Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia

• 
  paulwitneyphoto (@paulwitneyphoto) reported 39 minutes ago from Ruddington, England

  @virginmedia Adding my wife's phone to the internet/tv package which should include 1, 5G phone, you need to get your customer service sorted out and people who speak English to a higher standard or better still have English speaker #dissatisfiedcustomer with @virginmedia

• 
  paulwitneyphoto (@paulwitneyphoto) reported 45 minutes ago from Ruddington, England

  @virginmedia No, I don't want to do things by text, I want you to ring us, (an English speaking person not a call centre in Delhi) I am a paying dissatisfied customer!🤬

• 
  Sushrut (@Sushrutuk) reported 51 minutes ago from West Bridgford, England

  @virginmedia - is there a red button issue on sky sports?

• 
  Dr Alex Stavrinides (@Dr_Stav) reported 53 minutes ago from West Bridgford, England

  Customer Services via @WhatsApp is just appalling. Looking at you @virginmedia. Feels like I've wasted hours trying to sort out a contract, one bot message at a time.

• 
  John D (@Jdd535) reported 54 minutes ago from Stapleford, England

  Any chance virgin media can sort their network out.. paying for over 300mbps n only getting 46mbps!! #VirginMediaoutage #virginmediauk #virginmedia

• 
  Amanda (@imageprincess) reported 56 minutes ago from West Bridgford, England

  Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!

• 
  Steve Barlow (@red_dog14) reported 58 minutes ago from West Bridgford, England

  @dannyboy71 @skytv Good luck with that Dan @virginmedia without doubt the worse company I’ve ever had to deal with. Absolute shambles of a company who don’t give a flying toss about customer service. Can’t even be arsed to respond even if u put a complaint in writing.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Martyn Lucas (@Martyn_Lucas) reported 7 minutes ago

  @virginmedia @iainsymac Really poor update! You need to get rid of it

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Simon Forsyth 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@superbairn) reported 8 minutes ago

  @virginmedia. I have a problem with a bill. Sent you a DM if you could have a look at look please.

• 
  Trevor Ellis-Jones (@TrevtheDJ) reported 9 minutes ago

  @virginmedia are there issues in london Se23 (area 21) ? Nothing working

• 
  Caz (@caz_fizz) reported 11 minutes ago

  @MelJanie @virginmedia Virgin made all customer care off shore and made us all redundant, just so they can save money...but in the process are losing their customers.

• 
  M-O-O-N (@Borgle1) reported 15 minutes ago

  @caz_fizz @MelJanie @virginmedia Virgin are terrible now. Since the Welsh and North East staff were laid off. The overseas workers are untrained and promise the earth but deliver nothing and cause hours of phone calls for issues that could and should be solved in 3 minutes.

• 
  Martin (@lionking2014) reported 18 minutes ago

  @JuanSpanishfly @LPXIOP @virginmedia I know how it works I was using voip 30 years ago!... The problem is the virgin broadband is down more often than the virgin phone line... So seems like I am losing a reliable landline line to go over a dodgy broadband one!

• 
  Paddy Sweeney (@PaddySw99745534) reported 20 minutes ago

  @virginmedia @_JIMBO55 You still have not got it ! A customer has problems with your service who has messaged, emailed and called VM but you still have not dealt with their issues. Take your out of date equipment out of my home and I will move on to a better provider. For an 82 year old unacceptable.

• 
  For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported 21 minutes ago

  @virginmedia over a month with broadband issues, still not rectified after being told intermittent service, engineer visit & new router. Now intermittent service AGAIN .Quick enough to raise prices but not fix problems. Still no compensation either. NOT HAPPY 😡

• 
  Max Pallas (@SuddenLife) reported 23 minutes ago

  @gloucesterglass @virginmedia Mobile phone signal in Tewkesbury is virtually non existent. I can’t send SMS text inside my home, there no 5G, and I get a weak 4G on Tewkesbury bypass. Fortunately, I have good WiFi, YouFibre 900mb for £24 monthly.

• 
  Declan Carty (@declancarty) reported 26 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

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