Virgin Media Outage Report in Southwell, Nottinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Southwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Southwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Southwell, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Newark on Trent, Mansfield and Nottingham.
| City | Problem Type | Report Time |
|---|---|---|
 Newark on Trent |
Internet | |
| Newark on Trent |
Internet | |
| Mansfield |
Total Blackout | |
| Mansfield |
Internet | |
| Nottingham |
Wi-fi | |
| Mansfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Southwell, England
Latest outage, problems and issue reports in Southwell and nearby locations:
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Rebekka
(@Rebekka35194230) reported
from
Mansfield Woodhouse, England
@virginmedia hi is there a problem with the phone line because I can’t ring out and I am getting texted messages
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Daniel Palfi
(@danielpalfi) reported
from
Annesley, England
@virginmedia our internet is down for good 20 mins, the lights going crazy on modem and the 4th light flashing green! NG178ET
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Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia No, I’m on the super hub 2ac. I have got no wired connections and so am not/cannot check them. The box is working fine as is the internet through the box so I assume the problem is just with the WiFi.
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Richard Fox
(@richardfox92) reported
from
Carlton on Trent, England
@virginmedia so still waiting for my return call about escalating a billing dispute, that was started Tuesday. Very poor service once again, and to be told in the call you can send an engineer to see if its crossed wires at a one off charge of £90 that's taking the ****.
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Richard Fox
(@richardfox92) reported
from
Carlton on Trent, England
@SkyUK was thinking of leaving @virginmedia but you broadband speed is way to slow even though BT say they can give 300 MB with ultra fast fibre. Now thinking doing a split tv with sky bb with vm. 😭
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Denis Schluppeck
(@schluppeck) reported
from
West Bridgford, England
@virginmedia - you need to up your game! my experience today: terrible customer service and head-in-the-sand about some real issues affecting several 🏘 along the road (area ref 30). I really doubt the 99.96% uptime and 200Mbps* (*conditions apply) is even close to real world.
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Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia Given that I can access the internet through the TiVo box I’d think the wired connection is ok. This is happening frequently now and there is never an issue shown on the status page but is often an issue when I run the troubleshoot. I’m increasingly fed up with the service.
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Tom Patterson
(@TAPatto) reported
from
Nottinghamshire, England
@virginmedia Yes - I opted for this option as I was told it was at no cost. At the time I didn't know which provider we were moving to (didn't know if we'd need the landline), and was never advised that I would incur costs for as long as the line was open. Very misleading.
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Kerry Turner
(@4goggas) reported
from
Nottinghamshire, England
@The_Crust @virginmedia I had that pain for several years. Moved house & got a new, shiny hub. I don’t even know what the two different bands are any more. Never see them pop up. For ages VMBB told me that my hub was up to date. Not.
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Zak Horton
(@zakhorton) reported
from
Nottinghamshire, England
@virginmedia hello, is there an issue in area 30 NG3 6LJ. No broadband since yesterday. #nowifi
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Steve Sulley
(@SteveSulley1) reported
from
Nottinghamshire, England
@virginmedia can you sort out the red button issue on tonight’s football ... I pay a lot of money to have sky sports 😡😡 #nffc
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Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia There was a fault that had an estimated fix of Tuesday at 18.00. We have had complete loss of connection like we had done before but now it’s intermittent and keeps dropping out. Issues since Sunday now, the fact we are on Friday is something of a joke.
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Diana Brown
(@dibr150201) reported
from
Ravenshead, England
@McGiff @virginmedia And me. Internet down for three days and can’t get through. This happened a few weeks ago and I found the complaints 08000521474 I think 08436580676 is switch board. It worked then. Trying again tomorrow. I am a big fan carol.
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Jax
(@CarnorJax87) reported
from
Annesley, England
@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC
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Ashley neville
(@Ashneville1970) reported
from
Annesley, England
@virginmedia poor services yet again, been on the phone listening to some shocking music for half hour and still waiting!!
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David A Slack
(@cannabicyclol) reported
from
Carlton on Trent, England
Why @virginmedia does your service status say broadband in NG5 is fine when it clearly is not (again!) - as confirmed by your offshore support team.
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Craig
(@Craig_NFFC) reported
from
Bingham, England
Way to ruin my evening @virginmedia 😡 #RedButton Issues ... Maybe I’m not paying @SkySports enough! #NFFC
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Ben Dentith 🔰
(@BenDentith0690) reported
from
Carlton on Trent, England
@bucklandmatthew @virginmedia It’s really poor, I feel like you just spend most of your time going around in circles with them. Status page will say no issue, troubleshoot page says issue and to turn everything off. You do so and it still doesn’t work and you get the same message from the TS again.
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Ben Dentith
(@BenDentith0690) reported
from
Carlton on Trent, England
@virginmedia The only solution you provide is to miss precisely what I pay you for, so you can get it fixed in time for me to watch in the main, what I don’t want to watch. You have no solutions beyond telling your customers to suck it up whilst you hoard extortionate subscription fees.
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Andy Yates.
(@Andyy680) reported
from
Mansfield Woodhouse, England
@kevin0u @ASK_des @GMB @LBC I'd love to but here in the east kids I can't get it on the DAB radio and they aren't on the @virginmedia network.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alex ♡
(@foreverboyo) reported
.@virginmedia your customer service is atrocious. tried contacting for the past 5 days, on hold for up to an hour and then cut off every time. online chat closed with no resolution after waiting over an hour. how can i give 30 days notice to leave if you don’t let me contact you?
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Jamie Levitt
(@jamiestlevitt) reported
@virginmedia A mix of WiFi and Wired ethernet (cutting out on both). No service being carried out and I've reset the hub several times (through the router IP and manually through the reset switch). I've also switched out cables and tried using an attenuator in the back of the router.
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Bev
(@Bev60396472) reported
@virginmedia I want to know why my complaint has not been dealt with, I was promised a call back last week, I want to know why I get cut off after an hour in a call queue, I want to know why I am waiting 45 mins to be connected to an agent on web chat. Looking forward to you helping me
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Richy
(@richlfc0121) reported
@virginmedia Thats a waste of time. Have yous another way I can cancel
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David
(@DJRollins93) reported
@virginmedia I already had an ongoing complaint but it got closed down 10 mins after I explicitly said not to. An advisor on whatsapp confirmed your mistake and reopened it last week & said they'll send an email with the details. No email followed. Happy to DM you with all these details
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Bev
(@Bev60396472) reported
@virginmedia Pretty sure my tweet details that. Are you genuinely trying to help or just placate me??
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Melanie
(@Reid2Melanie) reported
@virginmedia absolutely disgusted with your level of service. We rang to disconnect on Wednesday 22/06, to be told we would get an email to confirm this, we got an email alright. Nothing about disconnection but that of a change of package. We have not agreed to this.
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H
(@Hsourz) reported
@virginmedia No point, we've been over this a million times! I'm free for a visit from an engineer on Mon or Tues-that is the absolute least I expect. I'll webchat to to discuss the compensation process when the cable issue & WiFi have been resolved & we have internet again #virginmediafail
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Warrenesco Jacksonovakov
(@izzwoz) reported
@virginmedia I never got through to the "leaving" team. 1 hr queueing then the call was cut. 2nd time rang the "upgrade" team and they answered in 5mins. Bad reception in Mauritius and poor internet meant 30 mins to hear of poor deals. They directed to "retentions". 1h total no result.
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Shakeel Sanghera
(@TurboShak) reported
@TUIUK might have the worst customer service I've ever experienced outside of @virginmedia. Damn near impossible to even speak to someone once they have your money.