Virgin Media Outage Report in Kegworth, Leicestershire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kegworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kegworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Kegworth, Leicestershire, England
The most recent Virgin Media outage reports came from the following cities: Derby, Swadlincote, Nottingham, Loughborough, Leicestershire and Coalville.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Swadlincote |
Wi-fi | |
| Derby |
||
| Derby |
Internet | |
| Nottingham |
TV | |
| Nottingham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kegworth, England
Latest outage, problems and issue reports in Kegworth and nearby locations:
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia Everyone is very apologetic but that doesn’t help give a vulnerable old lady the peace of mind that her son is available at the other end of the phone, should something happen.
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Andy Oram
(@Andyoram25) reported
from
Ashby-de-la-Zouch, England
Trying to watch #LIVWOL but pic quality on ITV4 is awful. Tried ITV X app & not any better. The Virgin Media ITV X app isn't working. This is poor but not unexpected from ITV who just cannot do digital stuff.
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Rebecca Ward
(@HistoricCatLady) reported
from
Mackworth, England
@virginmedia what’s going on? I can’t even get onto your website for the service tracker using my phone data! I could really use an update here so that I can actually work!
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia We followed instructions to switch phones to fibre optic. Can dial out but can’t get calls. It’s really upset my mother in law as she is vulnerable and we are her emergency support. Our mobile signal is very poor at home, so she is frightened she can’t contact us.
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Emily Rooke
(@emroo21) reported
from
Woodthorpe, England
@virginmedia is there an outage in Nottingham NG3 area? Our Wi-Fi’s currently not working and the service checker webpage isn’t loading so can’t find out.
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Denham Kite
(@DenhamKite) reported
from
Leicestershire, England
@virginmedia - what number do I call to talk to a real person to sort this rubbish before I cancel?
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia One of your tech engineers confirmed the problem in our local area and following a conversation with customer service they kept trying to get me to create multiple networks for speed. This wasn’t the problem, the problem was amplifiers in the local area!!
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Rob Holland ⚽️ ☮️
(@robhollanduk) reported
from
West Bridgford, England
@Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin gone down again... Great wen it works... but wen it goes its bad.. n wots worse is their customer service.. or rather lack of it!! Far worse than SKY.. but swap 2 moz.. terrible!!! #sky #virginmedia
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm looking at the new Sky Stream service that starts on 18th October combined with Three 5G broadband. Both offer rolling 1 month contracts
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julie marlow
(@iamthemummy) reported
from
Ibstock, England
@virginmedia @virginhelp Refund me 6 weeks line rental for a start ... issue adapters to all house holds on the land line system before you change to hub, so customers are not left unable to make or receive calls.
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Koa
(@kokiekola) reported
from
Awsworth, England
@virginmedia Please help. :( He was sent the order information and the contract but nothing else. I contacted Yodel and they didn’t have anything to be sent to our house from you. We have no information.
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James Armstrong
(@iamj_armstrong) reported
from
Beeston, England
@virginmedia are there any outages in the NG9 area or has my broadband broken for the second time this month?
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National Forest E-Bike Holidays
(@Ebike_holidays) reported
from
Ashby-de-la-Zouch, England
@virginmedia It’s even more stressful as we can’t tell her when you will resolve the problem. Extremely poor service.
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Alexandra Johnson
(@ASJPhotography) reported
from
Coalville, England
@virginmedia have to be the MOST unhelpful when it comes to customer service. I’ve been going round and round and round for an issue your technical engineer has already highlighted!!!!
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Matthew Theobald
(@DirtyLyle) reported
from
Clifton, England
@virginmedia Still bad this evening. Pixelating all over the screen.
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John D
(@Jdd535) reported
from
Stapleford, England
Virgin media must b the worst 4 customer service.. change ur engineer appointment without even discussing it!!! #virginmedia #theworstcustomerservice
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Rob Parker
(@roberto85) reported
from
Beeston, England
@virginmedia it took my nearly 3 hours to cancel my contract after 7 years with you. Your customer service representative made up a fake outstanding bill from 2016 as an excuse not to help me. All sorted now but never going to be a #virginmediacustomer again.
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kate kells
(@katephus) reported
from
Ilkeston, England
@virginmedia @02Priority_pjs with the current major issue with your apps are you going to deliver priority booking like you’ve promised? #keeppromises
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John Wright
(@juanfelipe1) reported
from
Leicestershire, England
@simonnread @virginmedia I'm having the same issue. For the period of lockdown I could broadly rely on the signal to my home office. The last 2/3 months I haven't and I am constantly having to tether my mobile at my expense. The router hasn't moved and neither has my office. The service has just worsened
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julie-Ann Adams
(@jamiecarra) reported
@virginmedia Hmmm ! Just to let you know that having dialled 150 as usual on my mobile to discuss the £12.00 increase to my package, I don’t want to download an app or have my call ended- I’d like to speak with someone?!! What an awful customer service experience !
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Connagh Smith
(@C0NN4GH) reported
@Blinkfan180 @virginmedia Going on 8 days here (WF2.) Customer support are as useful as a chocolate teapot.
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Fabiana Balasco
(@FabianaBalasco) reported
@virginmedia Yet again I’m having issues and no one can help me. I do not owe the money you are trying to take. Can you DM me for my contact details I would like someone to call me.
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Constable Chaos
(@ConstableChaos) reported
@virginmedia I've just got off the phone and yes, landline only .. complaint number 39101817 .. but we still have a vulnerable customer who you claim you can do nothing about until Wednesday earliest ... and they refused to put me through to a supervisor or Complaints Desk
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Constable Chaos
(@ConstableChaos) reported
@virginmedia None.of which excuses the fact you have failed to look after an elderly vulnerable customer, that your Customer Care team are beyond incompetent & have no idea about your own Priority Repair Scheme for vulnerable customers, nor were they prepared to try and resolve your mistakes
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Robotnik
(@robotnikhottake) reported
@x_EmilyH @virginmedia I’ll save you from hassle, virgins had to hire contractors to fix it and order parts from over seas no internet until mid next week don’t waste your time with this stupid lying virgin account
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Leah
(@LeahDawn98) reported
Wow @virginmedia I have just received the worst customer service I have ever experienced.Given price offer then 20min later when I phone back that offer is supposedly no longer possible.Asked to speak to supervisor and told I can’t because she’s got too much paperwork to do! WTA?
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Dave
(@dbibb1328) reported
@twopointslost @virginmedia About what I would expect. I'll make the complaint but realistically it will be just shouting into the void. Or another automated reply like when you try to phone up.
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Dave
(@dbibb1328) reported
@virginmedia Hi I understand it's only an estimate but a week of extensions I thought you might have been able to calculate an accurate estimate by now. Over 1 week downtime is not good enough. What kind of service is this supposed to be? Don't care that you compensate. I want internet
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E
(@E83935628) reported
@virginmedia How do I go about getting a resolution for being mid-sold on the package I purchased through yourselves then? You’ve clearly offered a service you can’t provide and now I am stuck paying for an unusable Netflix account