Virgin Media Outage Report in Harrogate Hill, Darlington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Harrogate Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Harrogate Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Harrogate Hill, Darlington, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Billingham, Darlington and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Phone | |
| Billingham |
Wi-fi | |
| Stockton-on-Tees |
Internet | |
| Billingham |
Internet | |
| Darlington |
Internet | |
| Stockton-on-Tees |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Harrogate Hill, England
Latest outage, problems and issue reports in Harrogate Hill and nearby locations:
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Drew W 🏴
(@DAWUK17) reported
from
Harrogate Hill, England
@virginmedia down again !? Got to be the worst service going
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)
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Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
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Roy1986UTB
(@roytomo1970_roy) reported
from
Stockton-on-Tees, England
@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Johnson
(@SusieWJr) reported
from
Himley, England
@virginmedia The status checker says intermittent signal in your area. It's disgusting with how much I pay for broadband.
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Matthew 🇬🇧🇹🇭
(@doberguy53) reported
47 minutes so far on the phone to @virginmedia. All I want to do is cancel! Gives me plenty of time to write negative reviews online I guess.
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Sir.Nigel60007 3.5% #RejoinEU 🇪🇺
(@Nigel60007) reported
@virginmedia I have a problem with very slow WiFi I am in LS9 7PT I have rebooted my router several times with no difference Thank you
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Aaron
(@FeedTheSpud) reported
@virginmedia easily the worst customer service - ever. Incredibly unhelpful in every way possible; from keypad options not working to staff who don’t understand questions. Avoid.
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Diz
(@Dizwod) reported
@virginmedia Nope. Engineer comes does same work as the engineers before and then issue reoccurs. Only so many times you can replace the router. The wiring. The sockets. The equipment in the cabinet. External cables. Everything else before you decide to stop increasing prices
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cryptowannabe
(@cryptowannabATH) reported
@virginmedia Well, actually owe me money, but I doubt you will apply late payment fees to yourself, but you are a shambles, so you never know.
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𝙹𝙰𝙼𝙴𝚂 𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽 🎮 🏴
(@JJAMESSTEVENSON) reported
@virginmedia Over 3 weeks for a fix yet I'm still not able to get compensation for the issue because it's "INTERMITTENT" & not down well it's an absolute joke!!!
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Carl Spencer
(@CarlSpencer1969) reported
Finally given up on @virginmedia Please see the email I've sent to the complaints email address, 4 weeks of no service, contract terminated today I don't know if it's incompetence or lies, whichever it is you have plenty of it
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blueboy
(@stef1970lcfc) reported
@virginmedia Your engineer. Came to put in a trunking and has now left us with zero service again. Has said a engineer will be back but after last few dealings with you, I won't hold out much hope. #shocking
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blueboy
(@stef1970lcfc) reported
@virginmedia Loss if service twice in four weeks for 4 /5 days and engineer has broken cable today and again we have no service