Virgin Media Outage Report in Thornaby-on-Tees, Stockton-on-Tees, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornaby-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thornaby-on-Tees, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees, Darlington, Newton Aycliffe and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Hartlepool |
Internet | |
| Stockton-on-Tees |
Internet | |
| Hartlepool |
Internet | |
| Hartlepool |
Wi-fi | |
| Middlesbrough |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornaby-on-Tees, England
Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Barbara Rich
(@BarbaraRich_law) reported
@AudreySuffolk @Nationwide @virginmedia Happy birthday, Audrey, and sympathies - I’m sorry to hear that retail financial and other consumer services continue to fail adults who lack capacity and their attorneys, a subject of which I sadly have both professional and personal knowledge
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Alex Williams
(@Belasaz_) reported
@virginmedia having constant issues with our connection, I have to reset our router 4/5 times a day. This is every single day without any good days. What's the best fix for this as working from is impossible. Having to use my mobile data!
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Ang Hemsley Hall
(@AngHemsley) reported
Massive shout out to Del from @virginmedia and has fixed my issue after speaking to numerous other people from his company he got stuff done!!!
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Harrison
(@Hariboee) reported
@virginmedia Why does my upload keep dropping when I’m trying to produce a stream? I shouldn’t be dropping any network frames
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Audrey Ludwig
(@AudreySuffolk) reported
I’ve spent my birthday failing to sort out stupid problems caused by @Nationwide and @virginmedia both of whom cannot seem to cope with powers of attorney ( and that having sent them one means they need to deal with my mum and I not my disabled dad)
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luca DeRella
(@lucadreenalize) reported
Virgin Media is terrible! 4 days without wifi last week, today wifi keeps going off... during a pandemic where people need to work from home! But of course I've received a bill ignoring my loss of income. Disgraceful! @virginmedia @BBCWorld @RightToPlay_UK
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Kevin Johns
(@Ray_Stubbs) reported
@virginmedia In that case if I was to cancel now would I have to pay the £240 early contract ending fee as I am only one week over my cooling off period? I think I know the answer because you are a set of robbing **** but thought it was worth asking
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Barry Stewart
(@barry02121983) reported
@virginmedia I'm moving house and @virginmedia can't provide me with there service in my new house so I have to give them £240!!! And post there kit back to them! Absolute shambles wouldn't recommend them to anyone! Stay away!
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neil
(@neilololol) reported
@virginmedia no broadband all day today, tv and broadband intermittent all day yesterday for both us and our neighbours. service status is saying there's no issues in the area, which there clearly is. any chance of us being able to use the services we pay for???
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Jessica
(@poetoftruth88) reported
@virginmedia @richardbranson been trying to leave your company since the 16 of December due to moving in January. Email complaint ignored and disconnection request ignored. Still being charged?!! Can’t leave your company as was passed through five departments and nothing resolved