Virgin Media outages and service status in Thornaby-on-Tees, England

Problems in the last 24 hours in Thornaby-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornaby-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees, Darlington, Billingham, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Internet	4 days ago
Middlesbrough	E-mail	4 days ago
Hartlepool	Wi-fi	4 days ago
Middlesbrough	TV	5 days ago
Middlesbrough	Internet	5 days ago
Middlesbrough	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Thornaby-on-Tees, England

Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:

• 
  steven lambert (@stelambert1977) reported 2 minutes ago from Thornaby-on-Tees, England

  @virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia

• 
  Lorraine Ripley (@Lorryolly) reported 9 minutes ago from Darlington, England

  @virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥

• 
  Shaun Calvert (@Shaunelious) reported 10 minutes ago from Redcar, England

  @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

• 
  Simon Clayton (@SiClayton) reported 11 minutes ago from Stockton-on-Tees, England

  Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  Matt Greenfield-Westcott (@WheezyRider44) reported 12 minutes ago from Nunthorpe, England

  @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

• 
  ben (@benrelton) reported 19 minutes ago from Hartlepool, England

  Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

• 
  Currie.peter (@Curriepeter1) reported 23 minutes ago from Stockton-on-Tees, England

  @virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable

• 
  Gary Nolan (@gaznolan) reported 23 minutes ago from Stockton-on-Tees, England

  @virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault

• 
  SimonMorrisonPeacock (@simonmp68) reported 24 minutes ago from Thornaby-on-Tees, England

  @virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou

• 
  Peter 🐈🎸🕹️ (@PeteYourDoom) reported 26 minutes ago from Hartlepool, England

  @virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data

• 
  Guru Boutique (@Gurudarlington) reported 30 minutes ago from Darlington, England

  @virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.

• 
  Simon (@SimonHolliday13) reported 35 minutes ago from Thornaby-on-Tees, England

  @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

• 
  Andy Gibson (@Lopek) reported 36 minutes ago from Darlington, England

  Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".

• 
  RACHEL BULLOCK (@RBullockITV) reported 39 minutes ago from Eaglescliffe, England

  Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

• 
  rachel (@rachsclarke) reported 42 minutes ago from Middlesbrough, England

  @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

• 
  Dave (@davedome) reported 52 minutes ago from Darlington, England

  @virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.

• 
  Gary Nolan (@gaznolan) reported 54 minutes ago from Stockton-on-Tees, England

  @beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?

• 
  SimonMorrisonPeacock (@simonmp68) reported 56 minutes ago from Thornaby-on-Tees, England

  @virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me

• 
  SimonMorrisonPeacock (@simonmp68) reported 57 minutes ago from Thornaby-on-Tees, England

  @virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.

• 
  Jason N Beck (@beck5ter) reported 59 minutes ago from Stockton-on-Tees, England

  Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Willett (@neilontour) reported 4 minutes ago

  @virginmedia i have tried that several times before , i am away until friday and if when i get home its still not working properly i will try again , it happened a couple of months ago and they sent an engineer out, but by the time he arrived the service was working properly

• 
  Hunter (@hunterredfieldd) reported 9 minutes ago

  @virginmedia @Benleo Nah, just leave them if you can. I had constant issues with them and the customer service was always shocking. Avoid at all costs imo

• 
  HNF1BTecNerd (@t2tecnerd) reported 10 minutes ago

  @Benleo @virginmedia Bens not smart …. Ben had a problem with virgin so he upgrade his contact and gave them more money …. Don’t be like Ben

• 
  Dougie (@LOC0AVISPA) reported 11 minutes ago

  @Benleo @virginmedia Zen Internet. Silly fast, 100% reliable, AND, English people that speak English... if you ever have a problem that is.

• 
  C Morris (@crm_uk) reported 11 minutes ago

  @Benleo @virginmedia Yep 💯 percent. Worst is when the Indian call centre says password is wrong because they don't understand and you're having to break up your English for them 🙈

• 
  John Conning (@conning_john) reported 11 minutes ago

  @Benleo @CallmeRight1 @virginmedia I had heard they have a dreadful reputation for customer service or lack of it…..

• 
  Big Ben (@IciBigBen2) reported 13 minutes ago

  @jakebritishwall @virginmedia @Benleo Same here. They don’t give a **** about their customers. I avoid anything with Virgin name on it.

• 
  Sue Ellen Draper (@suellen2623) reported 22 minutes ago

  @virginmedia It is a problem in my area. My postcode is Ls11 7hg. It is simply not good enough to now have to wait until at least 5pm for internet and television

• 
  Grim Reaper (@didtheydiecom) reported 24 minutes ago

  @jomickane @Benleo @virginmedia Vodafone. I mean they all ******* suck but Vodafone sucks least at the moment.

• 
  NC (@deputynclegg) reported 28 minutes ago

  @Benleo @ChrisSleven @virginmedia I concur......Virgin are crap...and I moved to Sky at the earliest chance I could....but can also say Sky aren't much better - and they both make it as difficult as possible to actually talk to someone if you have a problem - I would say though that Virgin are the worst