Virgin Media Outage Report in Thornaby-on-Tees, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornaby-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thornaby-on-Tees, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Newton Aycliffe, Billingham, Middlesbrough, Stockton-on-Tees and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Darlington |
TV | |
| Newton Aycliffe |
Internet | |
| Newton Aycliffe |
Internet | |
| Billingham |
||
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thornaby-on-Tees, England
Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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James Poole
(@JamesPoole10) reported
from
Redcar, England
@virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia All sorted, no longer a customer.
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia absolute pathetic excuse of a mobile phone network, constantly missing important phone calls and being disconnected. Nowhere near as reliable as primary network EE. Not even worth the free unlimited sim card you’ve given me.
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Stephanie Breckon
(@stephbreckon) reported
from
Hartlepool, England
@virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm
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June Hurst 🐈🦊🌷🌻🌾
(@juneh49) reported
from
Nunthorpe, England
@virginmedia I cannot get help cancelling a package I did not want. I tried online & phone. 3 hrs to speak to someone. Transferred once. Second transfer cut off. Nobody phoned me back.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia broadband down. Seems to happen quite a lot!!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
The @virginmedia broadband has been crap today!
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June Hurst 🐈🦊🌷🌻🌾
(@juneh49) reported
from
Nunthorpe, England
3 hours trying to cancel a sports package I do not want @virginmedia and I then get cut off. I’m not a happy customer
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?
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Stephen Angell
(@swangell) reported
from
Stockton-on-Tees, England
@virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
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Tori Gill
(@Tweeter_Tori) reported
from
Darlington, England
@Super_Secretary @virginmedia What a right pain. My 3G is crap too.
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@virginmedia No, everything is fine thanks, the outage only lasted two hours.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jose Silva🍥
(@The_JSilva) reported
@virginmedia no internet at home since the 9th September, nobody answers the phones and your system to book engineers is broken. Are you doing anything about it, or should I just cancel my DD and don’t bother anymore?
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Andy Sparrow
(@asparrow7172) reported
I asked one question of @virginmedia which was I want to know how much it would cost me just to have the tv services. I’ve been put thru chat and WhatsApp - nobody will give me a straight answer. Appalling customer service - just appalling. #simplequestion
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David Wisdom
(@Davewizzo1) reported
@virginmedia why is your internet so poor! Says Good Bandwidth but keeps stuttering when watching iPlayer.. Superfast Broadband my ***!!
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Claire
(@Claire74454475) reported
@virginmedia still no wifi! Hangover day with No Netflix , you’re killing me here ! Checked online says no issues in my postcode , when clearly there is
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Jessica Fox
(@JesslaFox) reported
@Jessica_Lea1 @TalkTalk @virginmedia Try BT! Not had any problems (yet)!
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jennie harris
(@jenverybusy) reported
@virginmedia hi, is there something wrong with the network in EN7 area. We have had persistent problems with the TV (anything on catch up, paused, rewound) keeps glitching and is unwatchable and internet speed for a good three weeks not above 8.50mbps (down) and 0.42 (up). Thanks
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Jacqueline
(@djfgiugno) reported
@virginmedia It only took you 1.5 days to fix.
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LaylaSnell
(@LaylaSnell) reported
@virginmedia I pay a lot for your tv + wifi package, and have done for years, but I still don’t get good, stable internet to reach every room in my house. Please can you help?
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Venn
(@vennmorwendian) reported
.@virginmedia are the worst company I have ever had the misfortune to have to deal with. Been on hold since 7.39. Cowboys.
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El Mixmasster
(@MixmasterAK) reported
@virginmedia just want to say Thank You. Few weeks ago, downloading 20gig in as many minutes for a game would never have happened. Especially not over WiFi. So yeah, thanks 👍🏻