Virgin Media outages and service status in Thornaby-on-Tees, England

Problems in the last 24 hours in Thornaby-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornaby-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Darlington, Hartlepool, Billingham, and Redcar.

City	Problem Type	Report Time
Stockton-on-Tees	Internet	1 hour ago
Middlesbrough	Wi-fi	21 hours ago
Middlesbrough	Internet	1 day ago
Stockton-on-Tees	Wi-fi	3 days ago
Middlesbrough	Internet	5 days ago
Darlington	E-mail	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Thornaby-on-Tees, England

Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:

• 
  James Gilroy (@JamesGilroy) reported 11 minutes ago from Yarm, England

  @cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now

• 
  JAKE (@TownsJake) reported 11 minutes ago from Darlington, England

  @virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now

• 
  Simon Clayton (@SiClayton) reported 12 minutes ago from Stockton-on-Tees, England

  Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 22 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  Bryan Light (@UKLightCreation) reported 27 minutes ago from Redcar, England

  @virginmedia No, just continue to ignore me as they have no idea how to fix it

• 
  Rach Hudson ❤️ (@rachelhudson84) reported 32 minutes ago from Thornaby-on-Tees, England

  @virginmedia TS17 down too

• 
  Daniel Thompson (@Danielson_1991) reported 32 minutes ago from Hartlepool, England

  @virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 33 minutes ago from Redcar, England

  @virginmedia @dakotafiction And still website says no issues!!

• 
  Paul Corney (@Corney77) reported 34 minutes ago from Darlington, England

  @virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 40 minutes ago from Middlesbrough, England

  @virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.

• 
  Liam Batey (@LiamBatey4) reported 40 minutes ago from Middlesbrough, England

  @virginmedia what the hell is problem with Wi-Fi ??? It’s been off for three days wtf

• 
  Bryan Light (@UKLightCreation) reported 45 minutes ago from Redcar, England

  @virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"

• 
  Jason N Beck (@beck5ter) reported 46 minutes ago from Stockton-on-Tees, England

  @virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)

• 
  Terry Chapman or FBH (@TerryFBH) reported 50 minutes ago from Yarm, England

  @virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

• 
  Mark Walker (@mark770) reported 51 minutes ago from Stockton-on-Tees, England

  @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

• 
  Mat⚙ (@NotEnoughTECH) reported 52 minutes ago from Ingleby Barwick, England

  Hey @virginmedia what's your support email address in the UK? Your website is absolutely useless in that regard

• 
  SimonMorrisonPeacock (@simonmp68) reported 52 minutes ago from Thornaby-on-Tees, England

  @virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou

• 
  Adam Cree (@Arcamede) reported 54 minutes ago from Redcar, England

  @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

• 
  You're a cantaloupe ÂûDHD (@Ben_McBean) reported 58 minutes ago from Yarm, England

  @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 58 minutes ago from Redcar, England

  @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jwb (@ThisisJWB) reported 5 minutes ago

  @virginmedia outage in my area going on for days practically zero upload speed

• 
  Lisa Harvey (@weeleesa) reported 11 minutes ago

  @virginmedia what is going on in EK G74 area? Estimated fix 3pm and been down since last night?? Surely can’t take so long to fix.

• 
  Katie (@Katiebush6) reported 11 minutes ago

  @virginmedia the new router is a terrible design. Why are the airholes at the top, so now all the dust is going to easily get into the box and damage it quicker. There's no pull out tab to easily see WiFi password and the router is wider 🫠

• 
  Jeanette (@missjnyc1) reported 12 minutes ago

  @virginmedia Spent an hour and half on the phone with your customer care team. They couldn’t tell me why they hadn’t turned up, no way of contacting them. Have booked another slot for tomorrow, the team wouldn’t even read the number I had just given them 2/3

• 
  Jane Smith (@smithers263) reported 18 minutes ago

  @virginmedia hi, is there an issue with blueyonder emails? Was working ok this morning till about 10:30 am

• 
  Greeny (@Greeny_65) reported 19 minutes ago

  @JayneCellis @PatrickChristys @virginmedia I would hope all HR departments up and down the country are urgently reviewing their safeguarding policies not only when their Sikh employees are working in customers homes but also in their workplaces working alongside others who can not and do not carry any weapons when at work

• 
  BeKind (@Yolandae) reported 26 minutes ago

  @virginmedia I did, but it’s still not working. The estimated repair time has been changed numerous times, yet the issue remains unresolved.

• 
  A Gang Of One (@RedfieldBS) reported 27 minutes ago

  @virginmedia going on to me about a switch of my home phone that I haven't had and still did not want on my subscription for the last 25 years, just **** off will you and take it off the bill. How many text ******* messages and emails for a service no one ******* wants. **** off.

• 
  peps36 (@peps36) reported 28 minutes ago

  @virginmedia Someone from your support team rang me on what’s app said they would ring back in a few minutes that was 2 hrs ago ????

• 
  UDI for The North 🐧 (@SunyaSutti) reported 29 minutes ago

  Why have @virginmedia cut off my broadband three days BEFORE I was supposed to cancel their shity service?