Virgin Media Outage Report in Thornaby-on-Tees, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornaby-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Thornaby-on-Tees, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Darlington, Billingham, Newton Aycliffe, Hartlepool and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Internet | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
TV | |
| Stockton-on-Tees |
TV |
Community Discussion
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Virgin Media Issues Reports Near Thornaby-on-Tees, England
Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!
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Ste Addison
(@FatAbbott) reported
from
Thornaby-on-Tees, England
@SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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Levi
(@7Tazy) reported
from
Middlesbrough, England
@Zyqlon @virginmedia WiFi down stairs
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Daniel Hill
(@DanielHill21) reported
from
Redcar, England
@virginmedia need help
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Janette
(@JanetteMcMain) reported
from
Darlington, England
@virginmedia We have rang to cancel & now managing to speak with someone !!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Have had this issue since I joined Virgin
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gemma
(@gemma_brown83) reported
@virginmedia I did call and they said they didn’t know why, they originally told me it would now be today but it has been changed in my app to Monday. I’m really annoyed as I’m paying £105 a month for this and have had these issues for 6 weeks at least.
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Kev
(@VeryGrumpyKev) reported
@virginmedia So you apply a charge and expect me to beg for a refund. Don’t think so. You’ve already scammed money out of me. Once bitten twice shy and all that. Stop tripping yourself up John. You really need some customer experience training. Or stop drinking at work.
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John-Henry Barac
(@johnhenry) reported
@virginmedia Yes but it’s a kafkaesque Catch22 - processes designed to put customers off and paradoxes such as discounts that take your costs higher that they were. You didn’t design this shambles, and are clearly not really empowered to help.
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Clive Grinyer
(@clivegrinyer) reported
My old friend @virginmedia, 40 minutes from saying exactly what I wanted to do and then they tell me it’s the wrong department. Still the worst customer service. Come on Liberty Global, get a grip.
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Jaime
(@Jaime37017110) reported
@virginmedia So to be honest I have no idea what the charge was. I just want confirmation that my service has ended and what the £80+ charge was for.
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Colin
(@Ponder65) reported
@virginmedia I'm sick of this intermittent connection and inability to get it fixed because it's "right when next checked". Given past experience with your systems since June 2000 I'm 99% certain the hub is failing yet booking an engineer is problematic. HELP!
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matt davies
(@vxmatt) reported
@virginmedia when will these wifi pods be available I'm currently using your WiFi booster and it useless I was told to order the pods back in January but there never availible
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Gareth May
(@gaz_may) reported
Should @virginmedia be called virgin”com”media for their laughable customer service?
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louise
(@unknown_c233393) reported
@virginmedia my Nan is currently having an issue with getting into my Netflix account which I mange as it in my name she watches film on it she can’t Ben open the app the box is working fine but Netflix app is playing up any issues that we should know about
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Terri
(@Heidnipper) reported
@virginmedia Right.. isn’t this the general customer services number though. I’m phoning about a complaint which they logged. Exactly how are they going to discuss the outcome when there is no outcome. It says to refer to self help.