Virgin Media Outage Report in Thornaby-on-Tees, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornaby-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Thornaby-on-Tees, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Middlesbrough, Stockton-on-Tees, Hartlepool, Newton Aycliffe and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Community Discussion
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Virgin Media Issues Reports Near Thornaby-on-Tees, England
Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇺🇦🇬🇧 The Weekly Gripe 🇬🇧🇺🇦
(@WeeklyGripe) reported
@virginmedia That site doesn't work on older phones, which is all I am left with to work at home today, or try to.
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Kirsty Good
(@kirstygood11) reported
@virginmedia @RNID I pay £46/month for my VM package. I'm unable to use a major part - the Store. As a disabled customer, I don't feel you are taking extra care with my accessibility needs. I also urge you to review your language, especially when referring to inaccessibility as an 'inconvenience'.
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carla lariot
(@CarlaLariot) reported
@virginmedia Another day in which @virginmedia is uncapable of solving the outage. Since the 17th of October, 24 days without broadband. Great service. Pathetic. But you charged my monthly bill. Fix the outage in W14. 24 days without broadband is embarrassing. 20 calls and 17 complaints.
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Gillbo T
(@gillbo_t) reported
@virginmedia no further forward and my complaint sent to complaints department. Honestly I’ve spoken to at least 10 people now. Straightforward complaint with Virgin refusing to increase their £100 offer to cover the entire £138 cost.
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Ben
(@bwood567) reported
@virginmedia afternoon over the last month we have been getting intermittent bad service on our broadband can something be done about this please
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Nick J-Davies
(@Nick_JDavies) reported
@OfficialTracieB @virginmedia Awful! Such greed! Have a look at Talk Talk love, we have broadband, landline and TV with them for around £26 per month x
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Roibeard
(@roibeard67) reported
@virginmedia I’ve tried to go on community forum but I need my emails to verify it which I haven’t got, surely I can contact someone in the UK as the foreign exchange is hopeless, they keep tell me someone will contact and it’s never happened yet, being let down all the time by VM
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Jenny Bottley
(@jenwren1408) reported
@virginmedia Impossible to work from home today, internet not working at all. What's going on? Stressed as my workload is building up!
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Tomasz0508
(@tomasz_music) reported
@virginmedia Lots of people talking. That I have poor customer service. I did not believe it until today. 3 weeks I'm trying to explain to you. my router is not logging on to the network immediately after rebooting. it takes more than an hour to reconnect. 5 TECHNICIAN VISITS
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Mollie
(@MollieDarlingt6) reported
@virginmedia The living crisis is affecting us all and you’re taking my money without permission. I only agreed to a wifi contract. All calls are recorded so you can go back and check. I never agreed to this.