Virgin Media Outage Report in Thornaby-on-Tees, Stockton-on-Tees, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thornaby-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thornaby-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Thornaby-on-Tees, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Middlesbrough, Stockton-on-Tees, Hartlepool, Darlington, Newton Aycliffe and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Thornaby-on-Tees, England
Latest outage, problems and issue reports in Thornaby-on-Tees and nearby locations:
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data
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David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia No nothing I’ve been thorough it all, already your just ****.
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Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.
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Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose
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Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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CoreLegal
(@Core_Legal) reported
from
Stockton-on-Tees, England
Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!
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ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ
(@CraigScanlon86) reported
from
Middlesbrough, England
3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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James Gilroy
(@JamesGilroy) reported
from
Yarm, England
@cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now
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Stu # Boro Shirts
(@Boro_shirts) reported
from
Billingham, England
Anyone else virgin media Internet down billingham?
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.
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Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
@virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia I have issues with everything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Oliver Dean #TeamLH
(@ollieinleeds) reported
@virginmedia Is easily the worst internet provider I've experienced. The number of unannounced service outages lasting all day is approaching double figures this year alone. At a time of homeworking NHS staff to reduce the spread of infection too, just pitiful. #poorservice
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Frankel
(@Frankel_20) reported
Absolute shambles of a service from @virginmedia it took 6 agents to cancel my upgrade. Live-chat screenshots taken of lie after lie about promising me they’ve cancelled, even added credit as an apology. This morning I’m billed £100 more than I usually pay. Absolutely shocking.
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Jake - Jakosaur#9229
(@Jakosaur) reported
@virginmedia They aren’t “unique” for new customers though. You just don’t value existing customers enough to offer decent packages. We have to say we’re leaving you, and 1-2 days later you phone up and the same “unique” new customer offers are suddenly available to us too. 🙄
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Alison H-C
(@alisonh_c) reported
@virginmedia I dont call you as the wait is beyond long, only to get put through to a foreign call centre where they have a restricted ability to help and never any managers around. Give me a uk office number to call please and then it can be resolved hopefully but I wont hold my breath
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Gaz Judge
(@GazJ8) reported
Has anyone, who has their internet with @virginmedia, found that since they merged the 2.4GHz and 5GHz signals into one that their WiFi has been a bag of ****? I struggle for a signal in the next room these days, makes WFH a nightmare
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Steph
(@SA57EPH) reported
from
Wigan, England
@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
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Amrit
(@amrit_bk) reported
@virginmedia We don't use a wired connection, but yeah this issue is definitely there over a wireless connection
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Yessi Bello-Perez
(@yessibelloperez) reported
@EricJohanssonLJ @virginmedia Honestly, I have no words. They're the worst. I've called countless times requesting a booster and they keep telling me I don't qualify because their system says so. However, 'my system' shows I can't get WiFi in my home office. Argh.
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sam
(@samwbr) reported
@virginmedia Yet again your broadband service is down. But no compensation available but unable to work again. Utter joke of a company. Pathetic.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?