Virgin Media Outage Report in Darlington, England
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The latest reports from users having issues in Darlington come from postal codes DL1 and DL3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Darlington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Darlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Darlington, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Darlington and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Darlington |
TV | |
| Stockton-on-Tees |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Darlington, England
Latest outage, problems and issue reports in Darlington and nearby locations:
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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James Gilroy
(@JamesGilroy) reported
from
Yarm, England
@cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bob Humphrey
(@Humphreybob) reported
@virginmedia Back to square one then.. Have you actually tried this when your broadband is working but you want to request a proactive replacement request as opposed to an outage. Don't worry, I wait for it to fail then the system will let me...
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premieral
(@premieral) reported
@CraftClaire81 @pedalsingh @virginmedia Exactly the same here, and always the same stupid response have you checked the status in your area! Having never received anything like not even a quarter of the speed they charge for I agree they are a joke. Move to a provider with less bragged about but more honest speeds
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Imran khan
(@IK11A17) reported
@virginmedia I do have a genuine reason. I cant get a signal at top floor were my office is was able to at one point then suddenly no. Even when I mo e router closer still no joy. I pay for a service e that I'm not getting if I was asking for mo ey off or something
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Howard Freeman
(@rwfc236) reported
@virginmedia still nothing from virgin. No call no help. It’s a week now and nothing (except of course they took their payment). I cannot hold on the phone for an hour again to be told someone will call me. Enough is enough I am basically being told they do not want me to stay
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Mudassar Malik
(@madmuddy) reported
@virginmedia I’m not accepting this delay ! I need a resolution not just an apology
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Tj Sahota
(@tj_sahota) reported
@virginmedia This is the number we've rang over 20 - 30 times, yet nothing has been resolved... Would you kindly provide me with the number for level 3 team (or whoever is above level 2 team) as the customer service agents will not let you speak to anyone outside of their level 2 team.
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K999🩺📸👁🎥👨🏼🍳🛒
(@KBEX999) reported
@virginmedia Well I have a complaints number and a response. But as indicated it paid no attention to my actual complaint. I was told my price would not rise when called during the pre price rise ability to leave. Then when the rise happened I called again to be told period to leave expired.
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Katie Baylis
(@BaylisKatie) reported
@BTGroup after a horrific experience with Virgin Media I had high hopes of joining BT. Never been messed around so much by a company that you try to give business to! Not a way to treat customers
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Rhi
(@Rhi2009) reported
@virginmedia Hi i haven't been calling for any help
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premieral
(@premieral) reported
@virginmedia No outage just poor service selling speeds you can't offer