Virgin Media Outage Report in Darlington, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Darlington come from postal codes DL3 and DL1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Darlington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Darlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Darlington, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Darlington, Billingham and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
TV | |
| Stockton-on-Tees |
TV | |
| Stockton-on-Tees |
TV | |
| Darlington |
Internet | |
| Stockton-on-Tees |
Internet | |
| Billingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Darlington, England
Latest outage, problems and issue reports in Darlington and nearby locations:
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia why is the red button for the football not working? #virginmedia
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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PH NQOT (She/her) 💙
(@StricklandPaula) reported
from
Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
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Roy1986UTB
(@roytomo1970_roy) reported
from
Stockton-on-Tees, England
@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
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Simon
(@SimonHolliday13) reported
from
Thornaby-on-Tees, England
@virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Johnson
(@ukrocky90) reported
@virginmedia been on the phone to you guys for FIVE hours today, promised internet yesterday, still not got any today, now been told NEXT Friday earliest...absolutely awful.
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hiak14
(@hiak1401) reported
@virginmedia I was about to e-nut on my e-kitten and lose my e-virginity, but the internet cut out 😔, why you ****-blocking me?
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Adam Cort
(@GreyknightV6) reported
Let's take a customer journey with @virginmedia Tuesday - Internet connection bouncing every 15mins. Book an engineer for Thursday. Wednesday - Virgin admit problem in area, cancel engineer. Thursday - Internet still bouncing. Call Virgin. Engineer next Wednesday.
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Robin
(@Fallout180180) reported
@virginmedia It's saying there is an issue in the area. No more then that. Has been saying this since 1030am. Still no Internet.
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KamikazeKelly
(@KamikazeKelly_) reported
@virginmedia I've had no internet all day which is really inconvenient when working from home. Website keeps giving me an error when I try to see what's going on in my area (PE19). Can you confirm what the issue is and what's being done to fix it please?
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Margaret Grimsditch
(@grimsditch123) reported
@virginmedia Such poor customer service. I gave notice to terminate account in writing to Sunderland SR43 4AA on 24th June and still being billed. Customer services couldn't help when I called yesterday......now what? Very poor!
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Most Powerful Gamer
(@ilovecrack43) reported
@virginmedia WiFi problem. When I put in my ericode to check the status it doesn't say my ericode exists
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Karen
(@madiehzl) reported
@virginmedia That’s ridiculous. I want to speak to someone on the phone, a manager to ring me back when they said they would - not write and post another complaint that will be ignored.
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Darren Ginder(Disco)
(@Disco_1969) reported
@virginmedia Yeah at first until he asked for my password for my email account. Call ended and now I have had to block your phone number because you have a scammer working for you in customer services
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Karen
(@madiehzl) reported
@virginmedia So you’re saying there’s no way I can make a complaint or speak to someone apart from by sending a letter? I have tried repeatedly to ring like you’re suggesting and it’s not worked. This is terrible service and unnacceltabkd when im paying monthly for a service that I don’t have