Virgin Media

Virgin Media Outage Report in Billingham, Stockton-on-Tees, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Billingham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Billingham, Stockton-on-Tees, England 10/30/2025 01:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Billingham, Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Darlington, Stockton-on-Tees and Redcar.

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City Problem Type Report Time
United KingdomHartlepool Internet
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Internet

Community Discussion

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Virgin Media Issues Reports Near Billingham, England

Latest outage, problems and issue reports in Billingham and nearby locations:

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @beardedian @virginmedia It is about time changes to package or cancel etc should be online

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.

  • funksoulHulk Chris Noble (@funksoulHulk) reported from Darlington, England

    @Tweeter_Tori @LindaGHug @virginmedia Exactly. It's great when it works. If it doesn't work then it's no good. How fast do you need. Noone needs 100mps it's a waste

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia - your poor service never ceases to amaze me. I’ve received notice today advising my plan is ending and I’ll be moved to a new one. Extra £9 for 1Gb extra data & 1000 more minutes when I don’t use what I get now. I will use the get out clause. #AwfulCompany

  • charliemurgo Charlie Murgatroyd (@charliemurgo) reported from Guisborough, England

    @virginmedia thanks once again for no phone coverage while abroad after assuring me this time it would work. Pile of crap!

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything

  • GreigDarby Greig Darby (@GreigDarby) reported from Hartlepool, England

    @virginmedia are there any known issues in my area (Hartlepool) currently no Internet. I've tried resets and the broadband check but it says no issues.

  • Paulhut20013625 Hutchy (@Paulhut20013625) reported from Sunderland Bridge, England

    @bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .

  • BethTiger1973 Beth Wallace (@BethTiger1973) reported from Stockton-on-Tees, England

    @virginmedia No known issues it says

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is

  • Danielson_1991 Daniel Thompson (@Danielson_1991) reported from Hartlepool, England

    @virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • scottmagee1 scott magee (@scottmagee1) reported

    @virginmedia There was a local issue, now your site is saying it is resolved and I still have no wifi. How can I get an engineer to investigate?

  • AgneseRovati Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported

    @virginmedia We couldn’t get hold of anyone when we tried to call today after 3pm but yes the problem is still ongoing clearly.

  • imzyii Ibam (@imzyii) reported

    @virginmedia your service is shite fooking crap you have got workmen at the bottom of the street . Can't even watch anything without any interruptions. Sort this **** out

  • kickingback kicking back (@kickingback) reported

    @virginmedia SK12 area down AGAIN

  • Grahamthecabbie Graham Long (@Grahamthecabbie) reported from Romford, England

    @virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!

  • Pafc_James James⚽️🏎 (@Pafc_James) reported

    Virgin media wifi can seriously **** off. Having to use 4G all day on my phone and Xbox is unplayable.

  • Jay_Video_Guy Jay Pearce (@Jay_Video_Guy) reported

    @virginmedia you are a disgrace. Charging my parents almost £20 for a call to your customer services! 2 and a half hours of the 3 hour call they were either on hold or passed from pillar to post. DISGUSTED!!!!!

  • BundockBrian Brian Bundock (@BundockBrian) reported

    @virginmedia How can I cancel it when I’m told to wait over an hour on the phone it’s ridiculous

  • Mrsprozzer01 Phil Sproston (@Mrsprozzer01) reported

    @virginmedia Yes. But obviously with the mini not working, I tried reconnecting the TiVo to watch tv in bed...

  • ruprect01 Andy Potter (@ruprect01) reported

    @virginmedia Your Service is appalling, I’m on my 8th phone call to your call center and after hanging on for 50 minutes I get transferred only to get cut off