Virgin Media Outage Report in Billingham, Stockton-on-Tees, England
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The latest reports from users having issues in Billingham come from postal codes TS23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billingham, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Darlington, Middlesbrough, Hartlepool, Stockton-on-Tees, Redcar and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Internet | |
| Darlington |
Internet | |
| Middlesbrough |
TV | |
| Hartlepool |
||
| Darlington |
TV | |
| Darlington |
TV |
Community Discussion
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Virgin Media Issues Reports Near Billingham, England
Latest outage, problems and issue reports in Billingham and nearby locations:
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
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Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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ben
(@benrelton) reported
from
Hartlepool, England
Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
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Nicola
(@modelnicola) reported
from
Peterlee, England
@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise parsons
(@Loup0509) reported
@virginmedia @virginmedia really disappointing. She has been trying for over a week to get help now - this is a fault with virgin line and I’ve explained she is elderly, isolated and vulnerable. I’ve also explained she can’t do webchat - please escalate to someone that can organise a call?!
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Worboys Writes
(@KayWorboys) reported
@beatieedney @virginmedia I’m hearing you. I’ve wasted HOURS on the phone - when I get put through I’m on hold for 45 mins listening to their **** tinny music - then they lie to me about porting my landline number. The online chat is a joke - they lie to and nothing gets done. Twitter team pointless.
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breathe in. breathe out.
(@Decaff2sugars) reported
@geniamichalak @virginmedia Teacher trying desperately to support my bubble while off rota. My yr10 son trying to do his school remotely, my oh and eldest both trying to work from home. What am I paying for each month? @virginmedia
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Ed Tunnock
(@etunnock) reported
@virginmedia can you let me know how I can get in touch with you. Called many times but can never get through and your messaging service isn’t working again. Perhaps you could contact me?
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Niall Cranfield
(@Niall2191) reported
@virginmedia you have to be the worst for customer service! Had an email explaining a price rise of £4 from March only to find you have decided to put an extra £5 on my bill for this month! Tried using your pathetic online chat only to be constantly ignored!
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TurboTas
(@TurboTas) reported
@virginmedia Raised 15 complaints, never had any contact. I don't use telephones, the account portal no longer works and your website has no postal address. Can I have a deadlock letter please?
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Robin allwood
(@RobinAllwood) reported
@virginmedia I need to know if my broadband is being installed soon or not otherwise i will be looking elsewhere for my broadband can’t speak to any1 on the phone really bad customer service
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Chris J
(@DaddyCoolJay) reported
@mouthwaite @virginmedia As a @SkyUK VIP Diamond customer I could set up an introduction. We’d both get a £75 pre paid card. I have their Superfast BB, along with a tic toc obsessed Wife, Minecraft/FaceTiming 10yr and WiFi draining 15 yr old. No issues at all. X
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Stewart Mitchell
(@StewartMitchell) reported
@virginmedia 9am, but that doesn't really solve the problem that she has no access to any care, if needed, overnight.
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Marie B-M
(@LioubaBM) reported
@virginmedia Been on the phone to virgin media for 1 hour, through to 3 departments. never go through account service. Have been a customer for 4 days and i’m already done. I never received my account number for my broadband. #StayConnected l o l