Virgin Media Outage Report in Billingham, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Billingham come from postal codes TS23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billingham, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Newton Aycliffe, Billingham, Middlesbrough, Stockton-on-Tees and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Darlington |
TV | |
| Newton Aycliffe |
Internet | |
| Newton Aycliffe |
Internet | |
| Billingham |
||
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Billingham, England
Latest outage, problems and issue reports in Billingham and nearby locations:
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron
(@Cameron110988) reported
@virginmedia We're not getting any service, that's the issue. Broadband has been on and off more often than the taps in my house for the past month yet your diagnostics just say everything is perfect, far from it.
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Darren Oates
(@dazzleeds) reported
@virginmedia Why don’t you fix people’s broadband instead of patting yourselves on the back on social media I mean cmon who are you kidding again my broadband service is down
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24
(@callum__24) reported
Looool virgin media is so bad
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Jonathan Westlake
(@jonnyveron) reported
@VirginMediaIE @Murphynikkijune Hi Virgin Media , our broadband has also gone down. No tv service either, can you please help?
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Helen Rimmer 🔶️
(@melon_h) reported
No Internet or broadband since yesterday lunchtime. Updates from @virginmedia not really acknowledging how long this is and just pushing resolution time forward. Now predicted to be resolved 10am tomorrow. Fun times with someone wfh, a newborn and a bored 5 year old.
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sv
(@svsamee) reported
@virginmedia I messaged on there, told me to call a number and then they forwarded me to another department.. had to explain all over again. And then the line was so bad, I told them to call me back and the line cut off... do you have a UK number I can call?
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Louise xxxx
(@sexylou_owls) reported
@virginmedia I've been waiting over four hrs now on your online chat with a broadband issue this is the2nd time last time 5hrs do you ever answer anyone ?????
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Jonathan Westlake
(@jonnyveron) reported
@VirginMediaIE Hi Virgin Media , our broadband has also gone down. No tv service either, can you please help?. based in Dublin 15
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Bernadette Bradley
(@bernie_bradley) reported
@virginmedia can you please advise how to get help with my faulty tv service? Impossible to speak to someone and the 'help' on your website is worse than useless!
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Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight