Virgin Media outages and service status in Billingham, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Billingham, including 0 direct reports.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Aug 26, 9:18 AM GMT+1.
- Internet (50%)
- TV (33%)
- Wi-fi (17%)
The latest reports from users having issues in Billingham come from postal codes TS23 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Billingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Billingham, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Stockton-on-Tees, Darlington, Hartlepool, and Middlesbrough.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham
|
Internet | 4 days ago |
|
Stockton-on-Tees
|
TV | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Billingham, England
Latest outage, problems and issue reports in Billingham and nearby locations:
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Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
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Peter 🐈🎸🕹️🍺♈ (@PeteYourDoom) reported from Hartlepool, England@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick
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Paul Jacques (@pauljacques83) reported from Sunderland Bridge, EnglandBeen in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help
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Mark Walker (@mark770) reported from Stockton-on-Tees, England@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Simon Clayton (@SiClayton) reported from Stockton-on-Tees, EnglandAbsolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
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Liam Batey (@LiamBatey4) reported from Middlesbrough, England@virginmedia what the hell is problem with Wi-Fi ??? It’s been off for three days wtf
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Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England@virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting
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CDBarnezy (@cdbarnezy) reported from Middlesbrough, England@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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Shaun Harrison (@TrackScotti) reported from Darlington, EnglandThe @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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ben (@benrelton) reported from Hartlepool, EnglandBroadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia
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andrea mcdonald (@AndreaAndymac) reported from Redcar, England@virginmedia any chance of speaking to a human regarding my television service
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason
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Adam (@ajtheladplummy) reported from Middlesbrough, England@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
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gary doyle (@werbedoyle) reported from Stockton-on-Tees, England@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
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Simon Clayton (@SiClayton) reported from Stockton-on-Tees, EnglandHi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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R (@Rah333m111) reported@O2 @virginmedia spent months trying to resolve incorrect default from Jan 2026.Multiple complaints have been incorrectly closed/ignored/been passed between departments. No deadlock letter closed my complaint without addressing my response. @LutzSchueler help! Comp unacceptable!
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David Green (@Daveboy1972) reported@CheekyVic @virginmedia great at getting you onboard these company when you want to go they give you agro i told sky to put on my account re sky tv never again still phone me up lol
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O’Shyllon🖤🙃 (@ayoshyllon) reportedFreaking annoying morning. This guy still ain’t connecting. Virgin media had better come fix this ASAP😒😒
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Diane Russell (@DianeRusse58708) reportedAfter saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???
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amc (@flabcab) reported@CheekyVic @virginmedia Can't think of a good one tbh. All customer service. For virtually everything. Is piss poor.
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Expanse Consulting Ltd (@ExpanseCon) reported@MikeScheider_ Not a vodafone issue. Looks like a core switch failure, optical cross-connect fault or other fault inside one of the central carrier-neutral hubs. It has dropped interconnection across multiple fixed ISPs (Virgin Media, Eir, Siro, NBI) simultaneously.
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mmhmm (@xhatne) reported@Johnty14 @virginmedia Easy solution here, someone should invent a method to get the leaflet through the door, so it ends up in the house, but passers by can't see it so it isn't obvious that nobody is home.
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Dr Peter Dilworth 💙 #Woke #GTTO 😷 Blue Tick👀 (@PeterDilworth1) reported@virginmedia please help these people out. You are now aware of the situation and are not providing the service you are being paid for.
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Damian Hastie (@DamianHastie) reported@virginmedia Wow you really don't want additional business, shocking experience both with your customer service bot and now when DM your X bot. What a terrible business.
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J Sigh (@mickyfreckle) reported@RyanAlbert2026 @rte Prisons overloaded with foreigners but not on this scumbag channels programme **** @virginmedia