Virgin Media Outage Report in Billingham, Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 21: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Billingham, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar, Darlington, Hartlepool and Stockton-on-Tees.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Darlington |
Internet | |
| Middlesbrough |
Internet | |
| Darlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Billingham, England
Latest outage, problems and issue reports in Billingham and nearby locations:
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.
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AllpointsTV - Jamie
(@AllpointsTV) reported
from
Guisborough, England
@virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me
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Ryan Wilšon
(@Ryan_UTB) reported
from
Stockton-on-Tees, England
@virginmedia your internet is so bad
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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AllpointsTV - Jamie
(@AllpointsTV) reported
from
Guisborough, England
@virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour
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Peter 🐈🎸🕹️🍺♈
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick
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Mark Webster
(@MarksWeb41) reported
from
Darlington, England
@virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?
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Lorraine Ripley
(@Lorryolly) reported
from
Darlington, England
@virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today
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Christian Wolf Rubin
(@wolfrubin) reported
from
Sunderland Bridge, England
@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
When will the channels issue be fixed? @virginmedia #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Courtney Draper 💝💋
(@Courtney_Star1) reported
@virginmedia It says there is an issue with TV, but nothing for broadband or phone. Our WiFi has been constantly cutting out over the past few days 🙄
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Hargreaves 💙
(@JackHaruk) reported
Virgin media broadband scam this morning, first one of the day. Poor guy was confused with my Albert character. Usual refund scammers wanting control of computer, or give them card details! Now I have to get the aliens out of my Netflix...
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Lee
(@Smig3108) reported
@virginmedia What does that statement mean? More words with no substance. Is it fair that a new customer is having their installation today, 100 yards away from my address and I have to wait 3 weeks for my broadband to be fixed? Spin it how you want but it is typical of Virgin.
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Caroline Brough 💙
(@Caroline_123987) reported
@virginmedia can you please explain why you are reducing my service and increasing my bill by 30%?
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Chris O'Neill
(@chris_oneill94) reported
If I am REGULARLY without service with @virginmedia can I cancel internet without a fee and move to @bt_uk or is their a cancellation? Honestly this is ridiculous at this point
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Stephen Wilkinson
(@Wilkoman1980) reported
@virginmedia Just checking. Don't worry, I've taken steps to help you resolve my issue. I'm disconnecting ALL of my services, then I'll wait a month and have them ALL reconnected but pay half the price. I'm sure this is as convenient for you as it is for me.
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Wendy Lloyd
(@wendylloyd) reported
@virginmedia Hi, it's CS1011 which isn't included in your index of error codes online but a quick Google reveals it's not been connected to my account and only customer service can help... but it will be a week tomorrow since I called and was promised a call back..
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Matan Mazor
(@mazormatan) reported
hi @virginmedia, you are still billing me for a service that I canceled and there is no way to speak to a human representative that will sort the issue. Can you help?
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Stephen Wilkinson
(@Wilkoman1980) reported
@virginmedia Unless I decide to not bother reconnecting, which is quite possible seeing as I get unlimited 5G on my phone. Part of the issue is...you say you can't offer the new customer prices to existing customers. You'll offer nearly the same prices if I call and tell you I want to leave.
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Brady
(@ccman210) reported
@The__Farmster @bt_uk Same for Virgin Media here in Ireland. **** existing customers we want new ones only. I canceled my service and had the wife sign up as a new customer.