Virgin Media Outage Report in Billingham, Stockton-on-Tees, England
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The latest reports from users having issues in Billingham come from postal codes TS23.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Billingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Billingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Billingham, Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Darlington, Hartlepool, Newton Aycliffe, Middlesbrough, Redcar, Billingham and Guisborough.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Wi-fi | |
| Darlington |
Total Blackout | |
| Hartlepool |
Internet | |
| Newton Aycliffe |
Internet | |
| Hartlepool |
Internet | |
| Middlesbrough |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Billingham, England
Latest outage, problems and issue reports in Billingham and nearby locations:
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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Greig Darby
(@GreigDarby) reported
from
Hartlepool, England
@virginmedia are there any known issues in my area (Hartlepool) currently no Internet. I've tried resets and the broadband check but it says no issues.
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Linda Hughes
(@LindaGHug) reported
from
Darlington, England
@Tweeter_Tori @virginmedia I regret switching to @virginmedia can't get the signal at the back of the house despite boosters. Won't be renewing once contract is up.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Charlie Murgatroyd
(@charliemurgo) reported
from
Guisborough, England
@virginmedia thanks once again for no phone coverage while abroad after assuring me this time it would work. Pile of crap!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Beth Wallace
(@BethTiger1973) reported
from
Stockton-on-Tees, England
@virginmedia No known issues it says
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia - your poor service never ceases to amaze me. I’ve received notice today advising my plan is ending and I’ll be moved to a new one. Extra £9 for 1Gb extra data & 1000 more minutes when I don’t use what I get now. I will use the get out clause. #AwfulCompany
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Chris Noble
(@funksoulHulk) reported
from
Darlington, England
@Tweeter_Tori @LindaGHug @virginmedia Exactly. It's great when it works. If it doesn't work then it's no good. How fast do you need. Noone needs 100mps it's a waste
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
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Ali• ⫩😎⫩ • ThorpeTTe🤘🏼
(@MissAliTeamMatt) reported
from
Darlington, England
I appreciate call operators are only doing their job but if I wanna cancel… I wanna cancel. Must be policy for @virginmedia to delay customer decision & fob us off with “ring back next week” to get an extra month ££! Well u’ve just thrown my “loyalty” right back in my face!😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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futureignitionchange
(@musicalpioneer) reported
@virginmedia @virginhelp Hi the problem is I have sent picture messages, & I have been charged £6 for those. wasn't aware they are 50p each, i asked if there is a possibility of a refund, but the lady on the phone said these are charged.. Is there anything else I can help you with She said that 3 times
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Michael Curran
(@true_tim) reported
@virginmedia The advisor categorically said I had no cooling off period and that I had no option. Over an hour I was left with dead air on call. Scandalous service and I will not stop in pursuing this through all available channels
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no se me ocurre ninguna idea de nombre graciosoⓂ️
(@CarmenSinPlata) reported
@virginmedia Hi, I am going to get the 5€/month "Unlimited Virgin Mobile Plan" in Ireland. It is a 30 day rolling contract, so, can I cancel the plan at any time without incurring in any extra fees? Using it for 5 months and then cancelling the 6th? Thanks a lot.
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Tanya
(@TanyaLatif) reported
@virginmedia Useless company. Will continue tweeting how rubbish your service is. All I want to do is cancel with a full refund and no cancellation fee. Why can’t this be arranged?! I want a complaint logged so I can take this to the Ombudsman #virginmedia #scam
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no se me ocurre ninguna idea de nombre graciosoⓂ️
(@CarmenSinPlata) reported
@virginmedia Hi, I am going to get the 5€/month "Unlimited Virgin Mobile Plan" in Ireland. It is a 30 day rolling contract, so, can I cancel the plan at any time without incurring in any extra fees? Using it for 5 months and then cancelling the 6th? Thanks a lot.
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Tanya
(@TanyaLatif) reported
@virginmedia The technician thought the issue could be because we got a refurbished hub so he gave us a brand new one and the internet is still going off for 4-5 hours a day. We work from home, it’s unacceptable.
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Elaine Dainty
(@Lainers68) reported
@virginmedia Not an outage. I gave you 30 days notice and someone switched off all the services with immediate effect. Thankfully managed to speak to the most helpful person who has reinstated it for now!!
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I changed my name to be nice.. PAH
(@NoName_xx_ahf) reported
@monsalore @virginmedia have the worst ivr and patronising recorded messages I have ever heard when calling a business
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Ernesto Sarezale
(@sarezale) reported
@virginmedia #virginmedia broadband not working for me for over 30 minutes now - is this acceptable? can this be fixed?
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Cube Interiors
(@Interiors_sco) reported
@virginmedia We have tried and now every time we try to log in to my virgin website it saying the site is down