Virgin Media Outage Report in Middlesbrough, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS6, TS5 and TS4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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Peter 🌲Santa Doom🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
. @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Gary Ayre
(@GazzaG1) reported
from
Blackhall Colliery, England
@virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CALUM GRAY
(@Jo_The_Waiter) reported
@virginmedia Ok I’ll see how it goes in the week then. I will say that the pod has really helped. Much better than the boosters. But I am told that upload speed is 10% of the download so will I get 50mbps once it’s all settled down?
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Alex Trowers
(@BulkPaint) reported
@virginmedia The 5G WiFi doesn't work - the 2G is patchy. Wired is fine. Both worked fine previously for many years. Your tech guy tried 'turning the 5G on' but to no avail. Which is why they concluded that it must be fried and we should get a replacement. Which didn't show. Now we're here.
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Gillian burchall
(@Gillyb23) reported
@virginmedia They advised no outage in the area and if not resolved in 24hrs to call you back!!!! Am I expected to wait over an hour next time while Trying to arrange my mums funeral and look after my dad. I also asked for a new Virgin box and router as it is faulty.
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Kmontybags
(@kmontybags) reported
@virginmedia That would take an age to txt. Once again Virgin showing just how little they think of the customer. Appalled at it. Luckily I am in the 14 day cooling off period. You can’t sort the problem on the phone,you can’t sort it here All you have to do is phone me
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Phil
(@p_swinny) reported
@virginmedia you disconnected my service a month early. I got a grovelling apology this morning and told it’d be live again in 4 hours. 7 hours later still nothing. I work from home and must have internet
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Jasmine Elliott
(@JazzElliott1) reported
@virginmedia I was told until I took out the contract I wouldn’t know the price. I am already with you and the issue is still not solved
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Yus Lambat
(@Yus7) reported
@virginmedia It was a new account with was set up for, but never had the movie channels. We wanted to cancel it because it was not worthj the price. Someone rang up and asked us why we wanted to cancel it. We explained why & we added extra £2.50 for the movie channels. Tday it was disconne
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Kmontybags
(@kmontybags) reported
@virginmedia Waste of time and effort. Awful on Phone Awful on Social Media
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Gillian burchall
(@Gillyb23) reported
@virginmedia issue not resolved... I'm sure @skybroadband can provide better customer service than Virgin are currently doing.
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Philip Smith
(@SmudgerPhil) reported
@virginmedia I’ve gone to settings network selection, turned automatic off and manually selected Virgin!