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Virgin Media Outage Report in Middlesbrough, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Middlesbrough come from postal codes TS1 , TS5 , TS6 and TS4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, and Redcar.

CityProblem TypeReport Time
Middlesbrough Internet 4 hours ago
Billingham Total Blackout 5 hours ago
Middlesbrough Phone 5 hours ago
Hartlepool Wi-fi 1 day ago
Middlesbrough Internet 2 days ago
Stockton-on-Tees Wi-fi 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Mainly wireless but wired issues too

  • BradleyStaunch
    Bradley Staunch (@BradleyStaunch) reported from Hartlepool, England

    Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****

  • DanielHill21
    Daniel Hill (@DanielHill21) reported from Stockton-on-Tees, England

    @virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub

  • Formally_Gill
    Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.

  • RobertTamkin94
    Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England

    @virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?

  • DanielHill21
    Daniel Hill (@DanielHill21) reported from Middlesbrough, England

    @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

  • Formally_Gill
    Just Gill (@Formally_Gill) reported from Redcar, England

    @virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!

  • lenJunier
    *** Junier (@lenJunier) reported from Middlesbrough, England

    @virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless

  • Johnsonator85
    Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia who have I got to screw to get through to cancel my contract with you?

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes

  • 147mick
    Michael White (@147mick) reported from Hartlepool, England

    @virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.

  • Johnsonator85
    Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia It doesn’t matter what day or what time I try to call I get the same problem!

  • Johnsonator85
    Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever

  • rachsclarke
    rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia how can I cancel my contract? Unable to get through via phone.

  • m_arthur1
    mick arthur (@m_arthur1) reported from Stockton-on-Tees, England

    @virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0

  • PeteYourDoom
    Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    Yay, virgin media outage has stopped and been fixed

  • Johnsonator85
    Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.

  • MillingtonJulia
    julia millington (@MillingtonJulia) reported from Marske-by-the-Sea, England

    @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • O2
    O2 in the UK (@O2) reported

    @martinthorne Hi Martin, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in for marketing, to hear about any new offers.

  • NotoSocialists
    Fed Up Of Socialists (@NotoSocialists) reported

    @graham_bloor @avroenergy Customer service is as bad as virgin media

  • GeorgiaClintonx
    Georgia (@GeorgiaClintonx) reported

    @virginmedia how do I cancel my service please? Another day of not being able to log into work. Absolutely shocking customer service.

  • vmbusinesshelp
    Customer Service (@vmbusinesshelp) reported

    @Pulse984 @virginmedia Hello, Apologies for the delayed response. Is the issue still ongoing for you? if so can you please call this number 0800 052 0800 and then option 3 for further advice on the issue you are experiencing. Many thanks

  • G_Wilson20
    Guy Wilson (@G_Wilson20) reported

    @virginmedia are you aware of any issues in the Blackpool area. Our internet has just gone down and doesn’t seem to be coming back on?

  • O2
    O2 in the UK (@O2) reported

    @petercarr1882 Hi Peter, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in for marketing texts/emails to hear about any offers.

  • PandaKingPinder
    Panda 🐼 (@PandaKingPinder) reported from Romsey, England

    @virginmedia We have tried adding a new service and thinking of leaving as none of the others apply and there is no option to call for upgrading. Your automatic service is not helpful and it would be easier to just go through to speak to someone.

  • ashwaaqh1
    Ash (@ashwaaqh1) reported

    @virginmedia is a £Billion company that cannot offer its customers any support when their service fails catastrophically. 2 weeks w/o internet and not even so much as a data stick can be offered & don’t even get me started on their “compensation”

  • Kendall100Nick
    nick kendall (@Kendall100Nick) reported

    @virginmedia The only thing I can assume is that you are failing to deliver your promised service to so many customers, that you simply couldn’t afford to be honest and offer automatic refund/account credits. But if you did I think customers would be much less cynical about you....

  • EwanMetcalf
    Machiavelli (@EwanMetcalf) reported

    @virginmedia @scottjanaway How they always respond to the 1 satisfied customer is even more embarrassing than there service & products