Virgin Media Outage Report in Middlesbrough, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Middlesbrough come from postal codes TS1 , TS5 , TS6 and TS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
Internet | 14 hours ago |
|
Billingham
|
Total Blackout | 14 hours ago |
|
Middlesbrough
|
Phone | 15 hours ago |
|
Hartlepool
|
Wi-fi | 1 day ago |
|
Middlesbrough
|
Internet | 2 days ago |
|
Stockton-on-Tees
|
Wi-fi | 12 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Have had this issue since I joined Virgin
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load
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Bryan Light (@UKLightCreation) reported from Redcar, England@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bryan Light (@UKLightCreation) reported from Redcar, England@JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is
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Ste Addison (@FatAbbott) reported from Thornaby-on-Tees, England@SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Davies (@GrahamD45493496) reportedBroadband network service down in Np19 @virginmedia
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JAMES (@MancJames123) reported@virginmedia Yes and a few people I know saying there internet is going slow
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RLJ (@rlj1318) reported@virginmedia They have looked into it & offered £10 compensation after having no service
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Chris Green (@chrisgreen) reportedIt is now 12 days since I ported my landline to @virginmedia and they screwed it up, leaving us without a working landline phone. They have done nothing to fix it and still won't give us any updates or info, despite hours on the phone chasing them - utter joke! Please retweet!
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Gemma morton (@Gemmort) reported@virginmedia I want to set up an account on the app but it wants a customer number and location number but I was never sent these please help thanks
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Brian Carroll (@BrianCarroll83) reported@virginmedia why can’t I communicate with anyone to formally cancel my contract. No e-mail option. Only phone call option (waiting 30minutes so far)
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GeeDub (@GeeDubSevenNine) reported@virginmedia Not listed no but when I go through and select broadband to test the hub it says there is an issue
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lily.bridgehouse.xx (@daisy1234658) reported@virginmedia your customer service line is ridiculous no one can get in contact with you regarding any issues they have and when they finally do they get cut off. As a heavily pregnant woman you have caused me nothing but stress these last couple of months it’s ridiculous!
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Ricky Moore (@RickyMoore1983) reported@virginmedia Hi Folks. Any update on this please? Os the mast fixed? The service status page is not giving enough detail & im getting conflicting information from the support desk. Im at the point of cancelling my contract.
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Sean Collins (@yido23sc) reported@virginmedia new customer left without Internet for a whole week. Calls ignored and absolutely no update of when this will be resolved. Unable to work from home! Appalling experience and wish we'd never moved to virgin media!!