Virgin Media Outage Report in Middlesbrough, England
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The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS3, TS6 and TS5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Saltburn-by-the-Sea and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Saltburn-by-the-Sea |
Internet | |
| Middlesbrough |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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Kate Baucherel
(@KateBaucherel) reported
from
Billingham, England
@virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.
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Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
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Lisa Harvey
(@lumpss) reported
from
Billingham, England
Virgin media down 😡
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John Blenkinsopp
(@Blenky64) reported
from
Stockton-on-Tees, England
@virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless
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rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
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|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Miran Pankhania
(@SteelCity_ENT) reported
@virginmedia Have tried it. No issues. Engineer coming tomorrow. For some reason VM has changed my billing to a rate twice as high as I’ve signed up to when I switched. I’m a new customer and I’m already wanting to go back!
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claire
(@claire86488704) reported
@virginmedia I now don’t have tv or internet for my children to watch or stream tv. I also work from home so as you can imagine it’s not ideal 👍 top quality customer service 🙄
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Louise Hainey
(@louise_hainey) reported
@virginmedia Real I’m sorry I’m a customer who has changed all settings on my phone and reviewed them I have now taken 40 minutes out of my working day hoping that this may be the time that this account actually gets sorted and once again it’s not sorted possibly it may be something to think
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Jenna
(@jenna_070) reported
@virginmedia Yesterday and last night, I need these service reconnected ASAP! Please help me??
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Baroque Bird
(@baroquebird) reported
@virginmedia myself and several others in my block have had our wifi cut in and out all morning. We've tried calling etc but we really need this to be looked at asap please - it's not an isolated issue, and we rely on it for work/school! Grateful for any help you can give us.
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Coombes
(@StaceyCoombes) reported
@virginmedia Again… showing your shocking standards of customer service. Won’t deal with my complaint and would rather me take it higher. AND I have now just received an email stating with complaint is RESOLVED when it is NOT!!! No manager call as promised. Disgusting. @virginmedia
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Nathaniel
(@CancerNats) reported
@virginmedia Put me on the phone to an actual human so we can look to end our contract. Never had higher than 10mb when paying for 200mb fibre. Awful service and even worse customer service.
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Burko
(@BurkosBox) reported
@virginmedia Just to let you know I've done this and had a response and engineer booked for Monday. If only calling Customer Service worked the same way - The disconnect between the two systems is jarring.
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Mr Miran Pankhania
(@SteelCity_ENT) reported
Dear @Plusnet. I was drawn by the bright lights and fast speeds of @virginmedia but I’ve barely started as a customer with them and I already have non-functioning TV and Broadband, and have twice received incorrect billing invoices from them!
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G
(@graemeb8787) reported
@virginmedia your online chat people are not helpful I am trying to cancel a move order they tell me to phone your call centre and you are closed due to covid and I cannot get through absolute joke please can someone help me #shambles