Virgin Media Outage Report in Middlesbrough, England

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.

City	Problem Type	Report Time
Hartlepool	Wi-fi	2 days ago
Saltburn-by-the-Sea	E-mail	3 days ago
Middlesbrough	TV	3 days ago
Middlesbrough	E-mail	4 days ago
Middlesbrough	Internet	5 days ago
Billingham	Total Blackout	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

• 
  Shaun Calvert (@Shaunelious) reported 1 minute ago from Redcar, England

  @virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….

• 
  Shaun Calvert (@Shaunelious) reported 7 minutes ago from Redcar, England

  @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

• 
  Shaun Calvert (@Shaunelious) reported 11 minutes ago from Redcar, England

  @virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract

• 
  Mark Walker (@mark770) reported 12 minutes ago from Stockton-on-Tees, England

  @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

• 
  Mark Armstrong (@mark001282) reported 15 minutes ago from Stainton and Thornton, England

  @virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 24 minutes ago from Redcar, England

  @PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 32 minutes ago from Redcar, England

  @DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning 🤞

• 
  Shaun Calvert (@Shaunelious) reported 32 minutes ago from Redcar, England

  @virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…

• 
  Adam (@ajtheladplummy) reported 34 minutes ago from Middlesbrough, England

  @virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!

• 
  Mark Walker (@mark770) reported 37 minutes ago from Stockton-on-Tees, England

  @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

• 
  Simon Clayton (@SiClayton) reported 42 minutes ago from Stockton-on-Tees, England

  Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 44 minutes ago from Redcar, England

  @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

• 
  Matt Greenfield-Westcott (@WheezyRider44) reported 47 minutes ago from Nunthorpe, England

  @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 49 minutes ago from Redcar, England

  Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

• 
  Mark Walker (@mark770) reported 50 minutes ago from Stockton-on-Tees, England

  @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

• 
  Gary Nolan (@gaznolan) reported 50 minutes ago from Stockton-on-Tees, England

  @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

• 
  ben (@benrelton) reported 52 minutes ago from Hartlepool, England

  Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

• 
  Simon Clayton (@SiClayton) reported 52 minutes ago from Stockton-on-Tees, England

  Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  andrea mcdonald (@AndreaAndymac) reported 54 minutes ago from Redcar, England

  @virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????

• 
  Mark Walker (@mark770) reported 57 minutes ago from Stockton-on-Tees, England

  @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kerry Lenihan (@kerrylynn21) reported 2 minutes ago

  @virginmedia Can someone just call me? I've had enough of trying to speak to anyone on webchat or WhatsApp or your help page. I was promised a complete refit today. Nothing.

• 
  Subhajit Banerjee (@subhajitb) reported 4 minutes ago

  @virginmedia Now it’s showing broadband issues in area with expected fix by tomorrow. Not great!

• 
  abocado 🥑 (@abbienicolex) reported 4 minutes ago

  @virginmedia we had to log a complaint earlier as we’ve been without wifi for over a week, keep being promised technicians will come out and they never do. We were told someone would call by 5 today, they haven’t. Who can I actually talk to about this?

• 
  Steven R. Smith (@Blacksmith3989) reported 5 minutes ago

  Got a call from a pushy @virginmedia sales rep who led me on about a free speed upgrade to my broadband, before quietly mentioning it will be more money. I barely get the speeds I'm meant to, and constant service interruptions 4 - 5 times a day.

• 
  Rach D (@DunlopRach) reported 10 minutes ago

  @virginmedia I have just received a new contract from Virgin Media for 18 months and I never asked for it. All broadband, tv and phone are no longer working. Confused and cannot get through to customer services - trying 45 mins!!! Anyone experienced this. Thanks

• 
  Freddie Bujko (@FreddieBujko) reported 14 minutes ago

  @virginmedia our install date was today. Technician came and installed box / router, but says a cable needs to be ran to the house and left. No idea when this is going to be sorted and our app implies our service is up and running. How can we get confirmation of a new technician?

• 
  Dominika (@dominikabolon) reported 17 minutes ago

  @virginmedia since you guys respond here better than on your phones… why has my internet been down for 5 days with no response from your team? 😒 #virginmedia

• 
  abocado 🥑 (@abbienicolex) reported 21 minutes ago

  @virginmedia Not any more, someone came out to ‘fix’ our wifi on Monday, found an issue with the cable outside. We have been told someone will come back every day this week and no one has. They fixed the cable we are just waiting for someone to come and connect to the house again.

• 
  Steven R. Smith (@Blacksmith3989) reported 23 minutes ago

  So I sure as hell am not paying MORE for the shoddy service @virginmedia already provides me. I've been a customer for over 5 years and my complaints are constantly ignored. Maybe it's time to move. Hell, Sky has much better prices. All cheaper than my current package.

• 
  Matt ‘Barnsey’ Barnes (@matt18barnes) reported 23 minutes ago

  @virginmedia No, all devices connect then disconnect straight away. The engineer that came said there was a loose wire in the box across the road and fixed it but still having issues! This has gone on for over 2 weeks! We have to use phone data and our landline doesn’t work