Virgin Media Outage Report in Middlesbrough, England
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The latest reports from users having issues in Middlesbrough come from postal codes TS1 , TS5 , TS6 and TS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
Internet | 21 hours ago |
|
Billingham
|
Total Blackout | 22 hours ago |
|
Middlesbrough
|
Phone | 22 hours ago |
|
Hartlepool
|
Wi-fi | 2 days ago |
|
Middlesbrough
|
Internet | 3 days ago |
|
Stockton-on-Tees
|
Wi-fi | 13 days ago |
Community Discussion
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Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed
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Bradley Osborne (@Bradley_19_) reported from Hartlepool, England@RunnerVi @virginmedia Use their email/live support found on their website.
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Geoff Wright (@Erinshore11) reported from Nunthorpe, EnglandHad visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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John Blenkinsopp (@Blenky64) reported from Stockton-on-Tees, England@virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Ste Addison (@FatAbbott) reported from Thornaby-on-Tees, England@SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Wyatt (@tubazilla) reported@virginmedia awful awful web registration as a new customer - why don’t these companies test their systems properly?
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Craig Taylor (@Craigsheesh) reported@virginmedia C-120121865 is the open complaint it doesn’t show Tuesdays phone call
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Natalie Murphy (@nataliemem) reportedI remember a time waking up in the morning to smiles, forehead kisses, tropical sunshine and breakfast mimosas. Now I wake up to THREE Virgin Media cancellation fees and sitting on hold with customer service.
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davidturley (@davidturleyuk) reported@virginmedia so 2nd day with no broadband,,,,I have a key worker WFH....wait a “few” hours to come back on line..... How many days before we can cancel....
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pat webb (@patwebb01962978) reported@virginmedia We have pictures breaking up on every channel plus the sound just so bad like scratched record. Can the fall of snow be the cause? Because we are now looking for another provider.
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Adam Kennedy (@adamrobertk) reported@virginmedia I did call on the price increase, twice, cut off both times and lodged a complaint on it (no response). The service checker is useless as it often shows no issues, and when I eventually get through to your support, they can't do anything as by that time it's corrected itself
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Shrenik Trivedi (@shreniktrivedi) reported@virginmedia @karen_gibson88 Hmm .. ever going to solve my problem ? I am waiting for you to refund the amount of hub deducted
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Jules Perks (@mrs_skrep) reported@virginmedia But I had been about it going up £5 from £85.50 on 1/3/21 which prompted my call on 21st. Now it’s going up because of my call yesterday as I’ve a second box which I’ve had the entire time. I get stuff goes up but don’t treat customers like this and don’t lie #plentymoreproviders
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Jules Perks (@mrs_skrep) reported@virginmedia And we raised a complaint only to be told by email minutes later it’s been resolved. So much for loyal customers
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Dylan Comrie (@DylROK97) reported@virginmedia still waiting for my “new customer” gift voucher. Exceeded the 3 month period now, how do I go about redeeming this?