Virgin Media Outage in Middlesbrough, England

When will the channels issue be fixed? @virginmedia #virginmedia

@virginmedia your internet is so bad

@virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me

@virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

@virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed

@virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy

@virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting

@virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

@virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.

@virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou

@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick

@virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)

2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.

@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.

@virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service

@virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data

Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.

3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋

@virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable

Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose

@virginmedia After a total of 31/2 hours online with your technical team and being told what I see asat least 1 blatant untruth our issue is partly resolved, we have an engineer coming on Tuesday to hopefully sort the issue out

**** you @virginmedia cant even get my ******* connection right.

@virginmedia Service is absolutely terrible!!!

@virginmedia Thank you. However, the teams need to not send letters like that, automatic or not. There’s a lot of mixed messages between what the letter says, what I’m told on the phone and what is said here on Twitter. Communication and customer service is a shambles.

@skytv @VirginMedia_TV Does anyone else experience issues with Virgin Media One on SkyQ? Ours is so glitchy we can't watch anything and have to watch it on Plus 1 instead. Very frustrating 😡

@virginmedia internet down again

@virginmedia I have sort resigned myself to poor WiFi Buying another router helped but now the internet/phone is down again. Check outage services to see the complaints coming in please! Regret every day leaving #Sky but can’t afford to leave.

@virginmedia Our internet has been completely down for hours, restarted our hub & done all trouble shooting, what’s going on??

@virginmedia But now our WiFi is down. This is not good. Hopefully it'll be sorted by tomorrow as we work from home. If not, something needs to be done as I pay for a service I'm not receiving....... Again.

@virginmedia Read my tweet again. Im asking you why is the VM network blocking encrypted dns traffic? I don’t use any form of encryption software? I am not asking about the WP message Ref to the router.