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Virgin Media

Virgin Media Outage Report in Middlesbrough, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Middlesbrough come from postal codes TS1 , TS5 , TS6 , TS7 and TS4 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.

CityProblem TypeReport Time
Hartlepool Wi-fi 8 hours ago
Saltburn-by-the-Sea E-mail 18 hours ago
Middlesbrough TV 19 hours ago
Middlesbrough E-mail 2 days ago
Middlesbrough Internet 4 days ago
Billingham Total Blackout 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • wanaldinho
    wayne burnett (@wanaldinho) reported from Middlesbrough, England

    @virginmedia come on guys internet still not working in Middlesbrough

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.

  • KateBaucherel
    Kate Baucherel (@KateBaucherel) reported from Billingham, England

    @virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.

  • rachyrooroo1
    rachy roo roo (@rachyrooroo1) reported from Redcar, England

    @virginmedia hi there is any of your call centres open n I’m not a happy customer

  • bettercallmal
    ˥ ∀ W (@bettercallmal) reported from Middlesbrough, England

    The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.

  • Cannygang4
    Just me in it (@Cannygang4) reported from Middlesbrough, England

    @mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand

  • grahamdo
    Rev Graham Dobinson (@grahamdo) reported from Hartlepool, England

    @virginmedia yet again virgin media is down.

  • RaiderOnMixer
    |Jamie|MightyRaider (@RaiderOnMixer) reported from Redcar, England

    @virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave

  • shreklandpony84
    Jay rix (@shreklandpony84) reported from Billingham, England

    @virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday

  • DannyTaylorDT
    Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    @DrussSkilgannon Don’t know mate I didn’t play after what happened in the qualifier. It’s a problem between EA and Virgin Media apparently

  • Cannygang4
    Just me in it (@Cannygang4) reported from Middlesbrough, England

    @AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia

  • lumpss
    Lisa Harvey (@lumpss) reported from Billingham, England

    Virgin media down 😡

  • LiamMDrake
    Drake (@LiamMDrake) reported from Redcar, England

    @virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports

  • ami9463
    Ami (@ami9463) reported from Egglescliffe, England

    @virginmedia I need help!!!!

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul

  • Bradley_19_
    Bradley Osborne (@Bradley_19_) reported from Hartlepool, England

    @RunnerVi @virginmedia Use their email/live support found on their website.

  • Holgate69
    Holgate69 (@Holgate69) reported from Middlesbrough, England

    Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv

  • RobertTamkin94
    Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England

    @RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • McHilti
    Mark Oliver (@McHilti) reported

    @virginmedia Never mind. It does say that this is about the return of equipment. I have been on to someone at Virgin again this morning and have been given another promise. I was just reminding Virgin that you have until the 19th this month before I skip the kit.

  • S4rfraz
    Saf (@S4rfraz) reported

    @virginmedia They didn't, I have the names together with dates and times of the individuals I spoke to. They also told me all calls are recorded, so if you could please look into this further. The clearly said to me a complaint reference is not required, Emma Jean is the last agent i spoke to

  • McArmchairTosh
    Tommy Miller (@McArmchairTosh) reported

    @virginmedia I need to alter my Mother in laws package. Your phone line is forever busy. She is 90 years old with onset dementia and we support her 24/7. Can you please help me ?

  • Lindyloo1971
    Linda (@Lindyloo1971) reported

    @virginmedia is beyond me! When my husband had time, as I knew it can take over an hour, he will call and cancel our account! No incentive to stay despite being a customer for 20+years!

  • DizzySquirrelUK
    Dizzy Squirrel Limited (@DizzySquirrelUK) reported

    @Thrills_Chills @virginmedia We’ve had 24 - YES 24!!! calls so far this morning. They’re quite happy to swear when I say I have ‘problems installing their software in my iPad’, so I certainly suggest getting sweary back!

  • Jcallum1982
    James Robinson (@Jcallum1982) reported

    @virginmedia can someone help me please I can’t get through at all on the phone and the app isn’t loading I have no television and no way of contacting you thanks area postcode BL2

  • khalifa_zak
    Don BRUNO / IAGLY (@khalifa_zak) reported

    @virginmedia ... it has been one FULL month. How can a customer be on the wrong contract for a WHOLE month. When they informed you 1 day after receiving the incorrect contract. Currently been hold today for the past 30minutes and still waiting. I will be raising a high level complaint

  • fedgarrr
    Faye Edgar (@fedgarrr) reported

    OMG and now it just put the phone down on me. An hour and 20 mins on hold and it just hangs up! Completely unacceptable!! @virginmedia not the best tactic for the retentions dept is it...

  • M1SSYAYO
    p*ssy | idk era (@M1SSYAYO) reported

    @virginmedia fix your wifi please 😤

  • Solapse
    Keir Murphy (@Solapse) reported

    Absolutely impossible to get through to the team about cancelling your service. I have wasted 7 hours now on a phone #virginmedia