Virgin Media Outage Report in Middlesbrough, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS3 and TS6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 03:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Redcar, Middlesbrough, Hartlepool, Stockton-on-Tees and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Redcar |
Internet | |
| Middlesbrough |
TV | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Hartlepool |
Wi-fi | |
| Stockton-on-Tees |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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Fay Brown #projectsnowball
(@AutonomyCounsel) reported
from
Egglescliffe, England
... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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ALLAN HARPER
(@glaswegian78) reported
from
Ingleby Barwick, England
******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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iamscorchy
(@iamscorchy) reported
@virginmedia its crazy how bad virgin media has been the last couple of weeks having nothing but connection issues how am i meant to get anything done!
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ollieread
(@ollieread) reported
@vmbusinesshelp @vmbusiness Turns out, the email was an automated mistake. Though I now need one, because there's no vm access point on the property, something your staff refused to believe me about. This has been an utterly terrible experience, and I will now have no connection to work with.
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Carolyna
(@Carolyna_S) reported
@virginmedia I have just got off the phone and was advised to keep my WiFi switched off my smart TV as a solution to the connection issues. I just had my connection drop three times In a 30min zoom call this morning, I had two engineers out I’ve had a new modem and nothing has fixed it
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TogaTheGreat
(@TogaTheGreat) reported
@virginmedia It was dead. Both wired and WiFi. Happily, was only out about half an hour. Checking various sites that people report these things, seems was a problem for a good few. But still happens too often
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Be Great.
(@AnthonyLyrics) reported
@virginmedia How will I know ‘if’ the criteria hits and when will I be compensated? Because I’m expecting a swift resolution to this after all this stress and disruption
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Steven Scott
(@daft_titch) reported
@virginmedia The account hasn’t been paid since April. This makes no sense. Apparently £141.99 is overdue. The monthly cost of this service is £74. If payments hadn’t been made since April then surely more than 141.99 would be due.
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Jamie Davies
(@Jayster209) reported
@virginmedia No one in my area is having similar issues to me. Both times it's only been affecting my address.
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Joe Eccleston
(@TellBroJoe) reported
.@virginmedia FIFTH day of intermittent TV and broadband signal and now your call centre has just put the phone down on me whilst in a queue for 30 mins! AWFUL!!!
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Rosey MacDoo
(@RoseyMacdoo) reported
@virginmedia Yes there was a screenshot in the tweet that followed. This happened 9 days ago too but that time I was able to register the loss of service on my account online so that automatic compensation could be applied automatically if applicable. That facility seems to have gone/moved?
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DominicDarko
(@DominicDarko17) reported
@RomanShortall I've never had one, I refuse to get one. I don't use cable tv, my contract is with virgin Media, Netflix etc, RTE should be pay per view, or it shut down