Virgin Media Outage Report in Middlesbrough, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS5 and TS3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 17: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
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Adam Cree
(@Arcamede) reported
from
Redcar, England
@virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia any chance of speaking to a human regarding my television service
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia why is the red button for the football not working? #virginmedia
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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Simon
(@SimonHolliday13) reported
from
Thornaby-on-Tees, England
@virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.
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Roy1986UTB
(@roytomo1970_roy) reported
from
Stockton-on-Tees, England
@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tiffers
(@Tiffers1973) reported
from
Ashton-under-Lyne, England
@skytv what packages are you offering that can beat @virginmedia "maxit" package due to them having shocking customer servixe and charging £49.95 for a software update!!
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Georgina Z
(@Bourb76) reported
@virginmedia I am typing up a complaint letter right now as it’s a very long issue! I would rather send a manager an email but this is impossible!
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Georgina Z
(@Bourb76) reported
@virginmedia Thank you but this is no help! I want an email address for a manager who can deal with this! I’m frustrated and angry
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Chuckie
(@chuckieDM) reported
@virginmedia I tried to raise a complaint and asked for a complaint reference I was told I couldn't get that until a team manager raised a complaint, so a customer service advisor can't raise a complaint? I asked when will I recieve confirmation that the team manager has raised a complaint
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DSP1986
(@dsp1986avfc) reported
@virginmedia My complaint was raised in the last 7 days and I get responses through email daily which is great but nobody can grasp my complaint. In my last email I sent a picture of the contract given to me saying what my price is, I just need someone to realise I've been over paying..
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John
(@JohnPaulBruce1) reported
@virginmedia They wanted to transfer us to someone else but after being on the phone 45 minutes and transferred from another department already, we asked if someone could call us back so we can give official notice to cancel.
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JackisLevelHeaded
(@TTVJackIsAlive) reported
@virginmedia Apparently there's no issues, but I've got a solid 13-15 people in Hartlepool telling me they're all suffering from 1/4 Download speed and less than 0.1 upload. This isn't ideal.
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John
(@JohnPaulBruce1) reported
@virginmedia They reluctantly agreed after we said we didn’t want to close our existing account and open up a new one in my wife’s name to get a new customer package. Can you follow me back so I can send screenshots from a VM WhatsApp convo confirming the original offer?
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William Beaney
(@WilliamBeaney4) reported
@Christo29417161 @virginmedia My box packed up on a Friday and they couldn't get anyone out until the following Friday so I at to wait a week the service isn't good enough
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Guvey
(@GuveyP) reported
@virginmedia Extremely disappointed at the complete and utter lack of service ffrom @virginmedia. My installation has been moved back twice. Christmas and New Years with no TV and no Internet. Constantly rescheduling the cable prepull and providing no real reason £57p/m for what?