Virgin Media Outage in Middlesbrough, England

Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.

3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋

@virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable

Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose

Anyone else virgin media Internet down billingham?

@virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.

@virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

@cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now

@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out

@virginmedia No nothing I’ve been thorough it all, already your just ****.

@virginmedia I have issues with everything

@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!

@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?

WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET

@virginmedia No, just continue to ignore me as they have no idea how to fix it

@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved

@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"

@virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful

@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies

@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?

@_inspir3d @virginmedia Take your business somewhere else, these guys are shills. Sick of paying thru the nose for a shoddy service. Christ, even Talk Talk have to be better than this.

I beg you NEVER to sign up to @Virgin @virginmedia 10 yrs of service and now THEY CANNOT PROVIDE THAT SERVICE where we are moving to. Their answer to that? £250 cancellation charge. Disgusting. Please like/share this to save others money #theives #Disgraceful #virginmediadown

@traceymcarroll @virginmedia This has also happened in my area. Now 2nd day w/out broadband/TV whilst happily taking £50+ from my account. These technical errors are a regular occurrence #virginmediadown

@Dave_cartwright @virginmedia Worst. Company. Ever. #virginmediadown

@virginmedia more ‘work’ being done I presume. No broadband/TV AGAIN now the next day. On hold yesterday, after 40mins you put the phone down on me. Goodbye, now canceling my DD I’ll leave your equipment outside the door for you to collect. You can wait like I have.

@easyjengy @ChrisAley1 @virginmedia Yikes so basically every broadband provider in the UK is crap

@virginmedia Ok so why won't you fix it then? Why is it taking 2 weeks to send someone out?

@ChrisAley1 @arslxnmc @virginmedia It's because the service is down in my area far too much, the customer service is ****, you'll be transferred to 4 different people who can't help you and they cancel engineer appointments without telling you, leaving you waiting up from 7am-12pm on a Sunday

@virginmedia The Netflix app on your service hasn’t been working for a few months now. Any reason why??

@virginmedia Yep we did try that. It’s very strange without doing anything one day it’s fine and the other it’s bad. This is with the same parameters.. I.e the same device, time of day (though not sure that matters), and wired. Even today I don’t know what the issue was.