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Virgin Media outages and service status in Middlesbrough, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Middlesbrough, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Total Blackout.
  • The most recent signal from this area was received Aug 26, 9:18 AM GMT+1.
  • 43% TV (43%)
  • 29% Internet (29%)
  • 14% Total Blackout (14%)
  • 14% Wi-fi (14%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 28: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Billingham, Saltburn-by-the-Sea, Stockton-on-Tees, Hartlepool, and Middlesbrough.

CityProblem TypeReport Time
Billingham Internet 2 days ago
Saltburn-by-the-Sea TV 3 days ago
Stockton-on-Tees TV 6 days ago

Nearby cities with recent reports

Billingham

1 recent signals

2 days ago
Saltburn-by-the-Sea

1 recent signals

3 days ago
Stockton-on-Tees

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?

  • AlanHewitt10
    Big Al H (@AlanHewitt10) reported from Stockton-on-Tees, England

    @virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.

  • WheezyRider44
    Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England

    @virginmedia Is your red button not working again?!?

  • rachsclarke
    rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia how can I cancel my contract? Unable to get through via phone.

  • john_watson_
    𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

  • mark770
    Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

  • RBullockITV
    RACHEL BULLOCK (@RBullockITV) reported from Eaglescliffe, England

    Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

  • john_watson_
    𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning 🤞

  • beck5ter
    Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)

  • AllpointsTV
    AllpointsTV - Jamie (@AllpointsTV) reported from Guisborough, England

    @virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours

  • rachsclarke
    rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

  • Shaunelious
    Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….

  • AndreaAndymac
    andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

  • Curriepeter1
    Currie.peter (@Curriepeter1) reported from Stockton-on-Tees, England

    @virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable

  • Arcamede
    Adam Cree (@Arcamede) reported from Redcar, England

    @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

  • wicks_michael
    Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡

  • Shaunelious
    Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

  • gaznolan
    Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies

  • werbedoyle
    gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia hey hey virgin media wifis down. Your web site says it fixed ????

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AnnaDe_2015
    Anna Dé (@AnnaDe_2015) reported

    Virgin Media TV completely down, any updates? @virginmedia

  • DianeRusse58708
    Diane Russell (@DianeRusse58708) reported

    After saying good things about @virginmedia we have had no service since the storm about 9pm last night. Updated Info "if not restored in 21 hours contact us for and engineer appointment ". 21 hours???

  • frankiesmith74
    Frankie Smith (@frankiesmith74) reported

    @virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible

  • bookwormmumof2
    Allison🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🌻🦔📚 (@bookwormmumof2) reported

    @virginmedia It’s been sorted now, four weeks after two men from comex2000 dropped a heavy metal manhole onto our Internet connections You need to sort out your customer service, cause it’s absolutely dreadful. I told them that the 2 men had ruined this connection, but no one took any notice

  • frankiesmith74
    Frankie Smith (@frankiesmith74) reported

    @virginmedia I am so disappointed with your home move service. A failed installation yesterday. A no show on the needed cabling work today and 45 minutes of frustrating phone calls to your customer service desk today! I have been a customer for years and I feel extremely let down

  • privatepilotuk
    Sekret Machines (@privatepilotuk) reported

    and still @o2 have done nothing about this disaster of a sign in process with @virginmedia Fire your developers. #Clueless

  • FrazzzYT
    Frazzz (@FrazzzYT) reported

    @virginmedia Apparently you're still looking into issues in the area... two months on from looking into issues in the area

  • coophos
    Paps (@coophos) reported

    @LeighHutch90 @virginmedia For what we pay it’s crap

  • cluer_graham
    G C (@cluer_graham) reported

    @GlasgowSaint @Hamishbutter @virginmedia Was given an upgrade with our tv package & latest wi fi .Nothing but trouble , dreading the call to report a problem on our 2nd box.

  • TinaAnderson86
    TiNa AnDeRsOn (@TinaAnderson86) reported

    @virginmedia down yet again what a ******* joke #virginmedia