Virgin Media Outage Report in Middlesbrough, England
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The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS3, TS6 and TS5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Stockton-on-Tees and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Hartlepool |
Phone | |
| Hartlepool |
Phone | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Both crap waste of a poll
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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ALLAN HARPER
(@glaswegian78) reported
from
Ingleby Barwick, England
******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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Fay Brown #projectsnowball
(@AutonomyCounsel) reported
from
Egglescliffe, England
... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
-
David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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m
(@leipperm) reported
@virginmedia No one from virgin has called since I spoke to them on Friday where I was told that they won't be out till the 18th Jan. The fact that there is a disconnect between customer service and your engineering team is what gets me. Your customers service team don't have the full info
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Tash
(@MicaMica100) reported
@virginmedia I have just scrolled down some responses last week and I can see you have arranged web chats with customers complaining.
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Tash
(@MicaMica100) reported
@virginmedia Not really sure what the point of VM having a Twitter account as unlike other providers you are unable to facilitate or help customers even with DM’s. Considering you are a media company I find it rather bizzare.
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Humyra
(@myrax_h) reported
@virginmedia I was told I’d get a call within 3-5 working days. This was on Monday 2nd January. It has now been 5 working days and I still haven’t received a response regarding my order. I want to cancel it and I’ve been told I can’t until I get my order but you don’t even know where it is!!!
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Fahrani⛳️
(@Izan_rani) reported
@Dorkfeatures @virginmedia Avoid getting scammed I will advise you wait on support teams or rather contact @Lordtechi they are reliable too .
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TwoToneTurtle
(@twotoneturtle8) reported
@virginmedia What link? I was on twitter on my account at 10am, no notifications, no DMs, no Emails etc came through. Where was it posted? I'd appreciate it if you'd send the link now so that I can talk to someone to resolve the issue of 111 days (and counting) with no VM service. Thanks.
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Fahrani⛳️
(@Izan_rani) reported
@Dorkfeatures @virginmedia Talk to @Lordtechi they helped me when support services wouldn’t help me🥺..
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Jordan
(@Jordash91) reported
@virginmedia 28 hour outage, comes back for an hour and then goes out again? Person on phone said originally to wait 24 hours. Do I need to waste another 24 hours destroying my mobile data?
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Vicky
(@ohwilduk) reported
@virginmedia You said you were fixing an issue in my area this morning, at the time I didn’t have an issue and it then went off shortly after. You then sent a text saying it’s fixed and it’s absolutely not fixed, it’s been hours and I work from home so I’m losing pay
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Louis Pleace
(@LouisPleace) reported
@virginmedia It says it’s unable to check. It’s just failing my calls as soon as I make them. I can receive calls but not make them. I have service and can use 4G/5G