Virgin Media

Virgin Media Outage Report in Middlesbrough, England

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The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS3, TS6 and TS5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Middlesbrough, England 02/14/2026 01:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Stockton-on-Tees and Saltburn-by-the-Sea.

Loading map, please wait...
City Problem Type Report Time
United KingdomHartlepool Phone
United KingdomHartlepool Phone
United KingdomHartlepool Phone
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.

  • rachelhudson84 Rach Hudson ❤️ (@rachelhudson84) reported from Thornaby-on-Tees, England

    @virginmedia TS17 down too

  • cdbarnezy CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • roytomo1970_roy Roy1986UTB (@roytomo1970_roy) reported from Stockton-on-Tees, England

    @virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply

  • sharon_mulcahy sharon mulcahy (@sharon_mulcahy) reported from Thornaby-on-Tees, England

    @virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

  • SimonHolliday13 Simon (@SimonHolliday13) reported from Thornaby-on-Tees, England

    @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡

  • Sarahlw_95 Sarah-Louise Wilkinson (@Sarahlw_95) reported from New Marske, England

    @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

  • Loulameg Louise Donaldson (@Loulameg) reported from Stainton and Thornton, England

    Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

  • Ben_McBean You're a cantaloupe ÂûDHD (@Ben_McBean) reported from Yarm, England

    @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button for the football not working? #virginmedia

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia any chance of speaking to a human regarding my television service

  • werbedoyle gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Media, I want to cancel

  • RBullockITV RACHEL BULLOCK (@RBullockITV) reported from Eaglescliffe, England

    Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • javacw ray (@javacw) reported

    @virginmedia problem still occurred after the promised 1:30pm, rang your cs again having a dude repeatedly refused all my request over the phone and claimed can not understand anything of my words. gg. ofcom there we go

  • peterlee7395 Peter Lee (@peterlee7395) reported

    Hi @virginmedia please could you provide at least one method of getting tech support? Your live chat sends me to WhatsApp where I get told you can’t receive any more technical queries. I have a fairly simple question about why the connect app doesn’t work properly.

  • vonnieface Vonnie (@vonnieface) reported

    @virginmedia what a week indeed! Finally thought I’d solved the TV issues we’ve had for months with a new box, that’s buggered after 4 days and in the middle of a World Cup I need to wait a week for an engineer! Sort out your customer service!!!

  • DiggerPup Digger (@DiggerPup) reported

    @virginmedia And is if by magic... I can login now... note for future - its not the device, or account. Its the o2 virgin link!

  • ParaSightPlays Para (@ParaSightPlays) reported

    @virginmedia Wow. Stellar help. Make a complaint and wait for up to (surprise) a month for an answer. Fantastic concern over an issue caused by Virgin Media. No urgency at all. Just wait two months for a paid service.

  • Kez671 Kez67 (@Kez671) reported

    @virginmedia how much longer am I going to be without broadband? Why am I paying for a service I'm not getting? Why are you increasing contract prices if you can't sort out issues quickly, I should be getting a refund🤬

  • stomm_uk A Fairweather (@stomm_uk) reported

    Shoutout to @virginmedia - no internet until the 15th now due to your techs cutting thru my fibre line. Ironically in an attempt to fix a speed issue previous installers caused. After playing some customer service tennis, your CSR recommend I be supplied a dongle temporarily 1/2

  • javacw ray (@javacw) reported

    @virginmedia Looks like there are issues in your postcode affecting your services There’s a broadband issue in your area and our technicians are on the case to fix things. Check back here at any time for updates.

  • jonathancreaser Jonathan Creaser (M0XXJ) (@jonathancreaser) reported

    Hi @Virginmedia after several days of my landline not working, it's miraculously started to work again despite a visit from your engineer not due until this Saturday. Your IVR is awful. How do I get to speak to someone about getting a credit on my account for no landline service?

  • tvr137 Simon Price (@tvr137) reported

    @virginmedia Thanks but it's not me 'feeling this way' - the reality is that whether work was required or not, as a paying customer, Virgin have a duty to keep me informed along the way - not ignore me and bury their heads in the sand.