Virgin Media Outage Report in Middlesbrough, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Middlesbrough come from postal codes TS1 , TS5 , TS6 and TS4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
Internet | 1 day ago |
|
Billingham
|
Total Blackout | 1 day ago |
|
Middlesbrough
|
Phone | 1 day ago |
|
Hartlepool
|
Wi-fi | 2 days ago |
|
Middlesbrough
|
Internet | 3 days ago |
|
Stockton-on-Tees
|
Wi-fi | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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ALLAN HARPER (@glaswegian78) reported from Ingleby Barwick, England******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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Fay Brown #projectsnowball (@AutonomyCounsel) reported from Egglescliffe, England... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
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freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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tastyparmo (@tastyparmo) reported from Nunthorpe, England@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Both crap waste of a poll
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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Emma (@Emfozz) reported from Middlesbrough, England@virginmedia I've already filled the form out online for a complaint
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Daniel Thompson (@Danielson_1991) reported from Hartlepool, England@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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Benjamin Clarkson (@Benjiffy) reported from Stainton and Thornton, EnglandSo @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
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Chris Renahan (@chrisrenahan) reported from Nunthorpe, EnglandOn hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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David Bakewell (@davebakey) reported from Nunthorpe, England@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell (@davebakey) reported from Nunthorpe, England@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Emma (@Emfozz) reported from Middlesbrough, England@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin 🏎🏍🎮 (@Iceman2081) reported@virginmedia hi is there a issue with the virgin tv go app as it is asking to upgrade to view the TV guide and watch shows thanks
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John Leatherbarrow (@JohnLeatherbar4) reported@virginmedia Cannot get through to customer service. Going to cancel direct debit and let them contact me.
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Donut Dave (@dartforddave06) reportedHey @virginmedia, since your technician came out to do a new install, he’s disconnected my old provider, we can’t now use, u never turned up yesterday as promised. Now tell me wait until 13/5 for services. Terrible service
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Starry (@StarrysLive) reported@virginmedia @virginmedia I need a technician scheduled and also I would like to change my internet as a whole and cancel this one it’s just a nightmare. Would you be able to help please?
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Craig Woodroffe (@CraigWoodroffe) reported@virginmedia That's not very helpful, and also I am paying for a poor service and in no way getting any value for money. So disappointing.
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🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported@virginmedia just tried to call again, they took all the information then say they will transfer to customer relations, line is disconnected. She is now on another call going through the same process (giving her security details) this time she’s asking to speak to supervisor…line gone dead
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Jon Munson (@jonmunson) reported@virginmedia And today I find out that existing customers on my same street get offered a better price than I do, with one person being offered the new customer price. So it’s actually more of a personal thing, you just don’t want me as a customer.
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Sam Levein (@MrsLevein) reportedCancelled @virginmedia today because they wanted to double the price because the deal ran out. Double the price for the exact same service! So I'm now hunting out the best broadband deal. I love a project!
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🌨❄️☃️Debs Geordie Johnson☃️❄️🌨 (@Johnson53Debbie) reported@virginmedia This has now been going on for two days @MartinSLewis can you help and intervene please
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John Armitage (@SheffieldYell) reported@virginmedia This is the problem, I spend too much time on hold to your business. Why should I have to call you again, when it is YOU that haven't delivered on what we contractually agreed??