Virgin Media outages and service status in Middlesbrough, England

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Billingham, Hartlepool, Middlesbrough, Saltburn-by-the-Sea, and Redcar.

City	Problem Type	Report Time
Stockton-on-Tees	Internet	13 hours ago
Billingham	Internet	15 hours ago
Hartlepool	Wi-fi	1 day ago
Stockton-on-Tees	Internet	3 days ago
Hartlepool	Internet	7 days ago
Middlesbrough	Wi-fi	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

• 
  Peter 🐈🎸🕹️🍺♈ (@PeteYourDoom) reported 2 minutes ago from Hartlepool, England

  @virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick

• 
  Gary Nolan (@gaznolan) reported 3 minutes ago from Stockton-on-Tees, England

  @virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 10 minutes ago from Guisborough, England

  @virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours

• 
  Danny Taylor (@DannyTaylorDT) reported 14 minutes ago from Middlesbrough, England

  Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game

• 
  Adam (@ajtheladplummy) reported 16 minutes ago from Middlesbrough, England

  @virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!

• 
  rachel (@rachsclarke) reported 19 minutes ago from Middlesbrough, England

  @virginmedia how can I cancel my contract? Unable to get through via phone.

• 
  ScottPhoto (@smarshallphoto) reported 25 minutes ago from Stockton-on-Tees, England

  @gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?

• 
  Jonny Dearlove (@jonnydearlove) reported 31 minutes ago from Middleton St. George, England

  @virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?

• 
  rachel (@rachsclarke) reported 31 minutes ago from Middlesbrough, England

  @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

• 
  Chloe (@chlowilson__) reported 31 minutes ago from Redcar, England

  Virgin media wifi is down again.. surprise, surprise

• 
  SimonMorrisonPeacock (@simonmp68) reported 38 minutes ago from Thornaby-on-Tees, England

  @virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

• 
  Gary Nolan (@gaznolan) reported 38 minutes ago from Stockton-on-Tees, England

  @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

• 
  Daniel Thompson (@Danielson_1991) reported 39 minutes ago from Hartlepool, England

  @virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.

• 
  Bryan Light (@UKLightCreation) reported 40 minutes ago from Redcar, England

  @virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"

• 
  Jason N Beck (@beck5ter) reported 41 minutes ago from Stockton-on-Tees, England

  @beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow

• 
  Mat⚙ (@NotEnoughTECH) reported 42 minutes ago from Ingleby Barwick, England

  Hey @virginmedia what's your support email address in the UK? Your website is absolutely useless in that regard

• 
  HannahWhite93 (@HannahWhite93) reported 44 minutes ago from Hartlepool, England

  WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 50 minutes ago from Middlesbrough, England

  @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

• 
  andrea mcdonald (@AndreaAndymac) reported 51 minutes ago from Redcar, England

  @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

• 
  Big Al H (@AlanHewitt10) reported 55 minutes ago from Stockton-on-Tees, England

  @virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sheps (@ShepsSW19) reported 7 minutes ago

  @virginmedia no Internet or WiFi for 6 weeks. Spent 12+ hours on the phone to customer services on numerous occasions. Promised a cable installation on 3 seperate occasions now, not once has someone turned up. Lies. Broken promises and woeful customer service. Not good enough 😡

• 
  Neil Randon (@NRandonFactor) reported 8 minutes ago

  Virgin Media broadband has been down all morning. Tried twice to speak to someone but held in queue for now more than three hours. Utterly useless @virginmedia

• 
  david hesketh (@davaecho) reported 13 minutes ago

  @virginmedia after 20 years have just cancelled my contract awful customer service your company will be on its knees if this continues

• 
  Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported 13 minutes ago

  @virginmedia On pushing the private message button nothing happens. I'm trying to give 30 days notice to remove Sky Sports and TNT Sports. Your service has been so appalling today I'm considering leaving altogether.

• 
  Bobbypants (@Bobbypants911) reported 13 minutes ago

  @virginmedia what sort of morons do you employ as customer retention agents?

• 
  BelfColm (@BelfColm74) reported 14 minutes ago

  @virginmedia is virgin down in Belfast? Or just me?

• 
  Chip Lewis (@crispinlewis) reported 14 minutes ago

  @virginmedia @ChiBkSequels Hey Virgin media, I need to cancel/renegotiate my contract. 30days notice is due at latest next Friday. Do I have e to send you a letter of cancellation or can I actually speak to a human to discuss reduced services/broadband only option, before it’s too late?

• 
  Sam Reynolds (@samr_1986) reported 14 minutes ago

  @virginmedia I joined in Dec 2025 at £23.99 a month and my broadband price has already increased in April 2026 after only a few months. I’m really disappointed with how quickly the advertised price changed. Can someone review my account and help with a better deal please?

• 
  kelly (@kelly_twidale) reported 17 minutes ago

  @virginmedia So things like iplayer will no longer work after 2nd of June ? The problem with a 360 is it doesn’t have recording capabilities which is the main purpose of the v6 it’s ok upgrading the systems but a lot of people like my parents still record not stream

• 
  David Brierley 🍺 🏌️‍♂️ (@davidlbrierley) reported 17 minutes ago

  @virginmedia I have to switch the subtitles on again if I change the channel ? These are the main concerns regarding the 'upgrade' which unfortunately I am stuck with Surely if you have the technology to upgrade you will have the technology to achieve a down grade