Virgin Media

Virgin Media Outage Report in Middlesbrough, England

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The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS3 and TS5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Middlesbrough, England 01/31/2026 23:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Saltburn-by-the-Sea, Hartlepool and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough Internet
United KingdomSaltburn-by-the-Sea Internet
United KingdomMiddlesbrough E-mail
United KingdomMiddlesbrough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button for the football not working? #virginmedia

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

  • cdbarnezy CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • sharon_mulcahy sharon mulcahy (@sharon_mulcahy) reported from Thornaby-on-Tees, England

    @virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

  • SimonHolliday13 Simon (@SimonHolliday13) reported from Thornaby-on-Tees, England

    @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Media, I want to cancel

  • Ben_McBean You're a cantaloupe ÂûDHD (@Ben_McBean) reported from Yarm, England

    @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

  • stumpy1982 Michelle Coleman (@stumpy1982) reported from Redcar, England

    @virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!

  • RBullockITV RACHEL BULLOCK (@RBullockITV) reported from Eaglescliffe, England

    Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

  • roytomo1970_roy Roy1986UTB (@roytomo1970_roy) reported from Stockton-on-Tees, England

    @virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia any chance of speaking to a human regarding my television service

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡

  • Loulameg Louise Donaldson (@Loulameg) reported from Stainton and Thornton, England

    Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

  • Sarahlw_95 Sarah-Louise Wilkinson (@Sarahlw_95) reported from New Marske, England

    @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

  • rachelhudson84 Rach Hudson ❤️ (@rachelhudson84) reported from Thornaby-on-Tees, England

    @virginmedia TS17 down too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sim_LKS Kahsim Lee (@Sim_LKS) reported

    @virginmedia This isn’t working! I tried calling and now it just sends me a text message to the link on the help section. I’ve been through the factory reset and it’s not helped!

  • McCullochNick Nick McCulloch (@McCullochNick) reported

    @virginmedia I’m not discussing my account. I’m asking for honesty of the scale of the issue you have in London right now! Sending me a text number for your useless bot just starts more endless loops and nothing being done to fix the issue, no updates and no truth about what is wrong!

  • BMVideoUK Ben Macrow (@BMVideoUK) reported

    @stevejenkins85 @EricaKnight31 @virginmedia I finally got my issue (fault) sorted on Friday, ironically over the phone, so I never needed the failed engineer call out anyway! I think your best bet if you can is to call customer services at 9am, stick your hands free kit in, and wait it out on the phone...

  • grumppot GrumpPot 😷 (@grumppot) reported

    @virginmedia Yes I texted. I heard nothing until eventually a text saying 'We just wanted to check if you still need help with your query?' Well guess what! I'm not posting on a bloody forum to get help switching/activating TiVo boxes activated. You need to speak to you customers sometimes.

  • QprShivvy shivam patel (@QprShivvy) reported

    @virginmedia They said u can order it online or through the app. It doesn't work and I did inform your customer service to send one but same again told to order through the app. Cmon its been like 3 months since we upgraded our package to a faster broadband but still no Internet in my kitchen

  • iso25999893 iso (@iso25999893) reported

    @virginmedia is your call centre down? Can’t get through. I did earlier this morning as was rudely disconnected. #poorservice

  • allthenooks 📖 (@allthenooks) reported

    @virginmedia Yes it says the service is down again, which I already know. That isn't a solution. Your text help is useless, it just asks me to check the status page just like you do.

  • MATT_WWFC_ROCK MATT WWFC ROCK /\_/\ (@MATT_WWFC_ROCK) reported

    @virginmedia I raised a formal complaint on the 8/12/20. I received an email response on the 5/1/21 saying that “education given” was an acceptable resolution. I have spent over 2 and a half hours on the phone to your retentions / customer care department to have the call disconnected twice.

  • davidtalisman David Talisman (@davidtalisman) reported

    Dear @virginmedia Now that I'm not a customer of yours, a quick summary of my four years as a broadband customer. 1) Joined in around January 2017. After the first week, your service went down completely for TWO MONTHS.

  • QprShivvy shivam patel (@QprShivvy) reported

    @LeeWestwick @virginmedia I don't think @virginmedia are here to solve anything. Staff are just hired to make up the numbers. Very frustrating. Intelligent Wifi my foot, upgrade after upgrade. Costing me fortune every month for a shi*** product and service.