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Virgin Media

Virgin Media outages and service status in Middlesbrough, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Middlesbrough, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
  • 50% Internet (50%)
  • 10% E-mail (10%)
  • 10% Total Blackout (10%)
  • 10% Wi-fi (10%)
  • 10% TV (10%)
  • 10% Phone (10%)

The latest reports from users having issues in Middlesbrough come from postal codes TS1 , TS6 and TS7 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

August 20: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Hartlepool, Saltburn-by-the-Sea, Middlesbrough, and Billingham.

CityProblem TypeReport Time
Stockton-on-Tees Wi-fi 14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • cdbarnezy
    CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • TerryFBH
    Terry Chapman or FBH (@TerryFBH) reported from Yarm, England

    @virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

  • AlanHewitt10
    Big Al H (@AlanHewitt10) reported from Stockton-on-Tees, England

    @virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0

  • john_watson_
    π•π• π•™π•Ÿ π•Žπ•’π•₯π•€π• π•Ÿ πŸŽ§πŸŽ™πŸ“» (@john_watson_) reported from Redcar, England

    @virginmedia @dakotafiction And still website says no issues!!

  • benrelton
    ben (@benrelton) reported from Hartlepool, England

    Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

  • SiClayton
    Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😑😑😑

  • AndreaAndymac
    andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia any chance of speaking to a human regarding my television service

  • stelambert1977
    steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button not working tonight for sky sports?

  • CraigScanlon86
    ⒸⓇ⒢ⒾⒼ β“ˆβ’Έβ’Άβ“ƒβ“β“„β“ƒ (@CraigScanlon86) reported from Middlesbrough, England

    3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers πŸ‘‹

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub

  • Loulameg
    Louise Donaldson (@Loulameg) reported from Stainton and Thornton, England

    Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

  • lenJunier
    *** Junier (@lenJunier) reported from Middlesbrough, England

    @virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless

  • stelambert1977
    steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button for the football not working? #virginmedia

  • Douggy1908
    Douggy (@Douggy1908) reported from Hartlepool, England

    @virginmedia I have issues with everything

  • DanielHill21
    Daniel Hill (@DanielHill21) reported from Middlesbrough, England

    @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

  • AndreaAndymac
    andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

  • PeteYourDoom
    Peter πŸˆπŸŽΈπŸ•ΉοΈ (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service

  • citamo
    Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS πŸ’™ (@citamo) reported from Middlesbrough, England

    @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

  • mark770
    Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Vonk9
    Veronica Dodd (@Vonk9) reported

    @virginmedia can you advise when the red button service might be reinstated for Sky Sports please.

  • WHUbluesman
    John Miles (@WHUbluesman) reported

    @1RavC @virginmedia And their sky sports + choice is still not working. When will it be fixed.

  • RyanCartiers
    RyanCartier (@RyanCartiers) reported

    @virginmedia No, that has resolved nothing. A fundamental change to actually learning to provide timely customer service is required. 6 min. to schedule a call back 20 min. later - approx. 30min lead time Pick up phone and resolve issue <5 minutes. who needs math class?

  • chrissincl29564
    Cookie (@chrissincl29564) reported

    @stephenm68 @virginmedia That is awful. Virgin media have really done down hill in looking after their customers. All they care about is customer acquisition

  • vdaybabygirl85
    Krystle (@vdaybabygirl85) reported

    @virginmedia Imagine for weeks upon weeks your internet has not been working. Can't connect on chat as no data and WiFi not working. Ran out of data repeatedly and have had to top up eSims And U have the AUDACITY to say my services will be suspended for non payment. No thanks

  • stevenjh1821
    Stevie (@stevenjh1821) reported

    @colonbarbarian @virginmedia @SkyUK I got a deal of them via email a few years back. Gigabyte sports movies there hole package for Β£60. Then my bill came in around 190. They tired to get out of it by saying I never accept it. About 6 hours on the phone and they finally said they where.

  • Carolestfc1
    Carole Yeo 🌻 (@Carolestfc1) reported

    Another football season and STILL @virginmedia cannot sort out the games on the red button. What the hell do I pay for? Complete incompetence. I want the service I pay for or a significant refund!'

  • nicolajames38
    Nicola James (@nicolajames38) reported

    @virginmedia I have reported 7 times now I need damaged cable burying under hardcore as having tarmac being laid tomorrow and still the Indian call centre cannot sort out my problem!!!! Unreal and past a joke now - customer service is shocking and I want a call back from England

  • CraigSu66242369
    Craig Sutton (@CraigSu66242369) reported

    @virginmedia @alexand979677 Customers shouldn't have to compromise. We have all paid for a service which we are currently not getting. It's a disgrace really considering the cost. Maybe time for a change.

  • tartanjammies
    Tomahawk Kid © 🏴󠁧󠁒󠁳󠁣󠁴󠁿 (@tartanjammies) reported

    @virginmedia @alexand979677 If I wanted to watch it on my phone / laptop / pc etc I would use an Internet based hooky site not something I pay 100 quid a month for. Get it fixed and issue rebates.