Virgin Media outages and service status in Middlesbrough, England

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees, Saltburn-by-the-Sea, Billingham, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Internet	1 day ago
Middlesbrough	E-mail	1 day ago
Hartlepool	Wi-fi	2 days ago
Middlesbrough	TV	2 days ago
Middlesbrough	Internet	3 days ago
Middlesbrough	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

• 
  rachel (@rachsclarke) reported 12 seconds ago from Middlesbrough, England

  @virginmedia how can I cancel my contract? Unable to get through via phone.

• 
  rachel (@rachsclarke) reported 4 minutes ago from Middlesbrough, England

  @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

• 
  Simon (@SimonHolliday13) reported 4 minutes ago from Thornaby-on-Tees, England

  @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

• 
  David Lumb Writer (@LumbWriter) reported 6 minutes ago from Redcar, England

  @virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out

• 
  Chris Christopher (@Christo72210007) reported 7 minutes ago from Nunthorpe, England

  @virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?

• 
  SimonMorrisonPeacock (@simonmp68) reported 7 minutes ago from Thornaby-on-Tees, England

  @virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed

• 
  SimonMorrisonPeacock (@simonmp68) reported 10 minutes ago from Thornaby-on-Tees, England

  @virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

• 
  Terry Chapman or FBH (@TerryFBH) reported 13 minutes ago from Yarm, England

  @virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.

• 
  Matt Greenfield-Westcott (@WheezyRider44) reported 15 minutes ago from Nunthorpe, England

  @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

• 
  Louise Baldock 💙 (@LouiseBaldock) reported 17 minutes ago from Stockton-on-Tees, England

  2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.

• 
  Bryan Light (@UKLightCreation) reported 20 minutes ago from Redcar, England

  @virginmedia No, just continue to ignore me as they have no idea how to fix it

• 
  Gary Nolan (@gaznolan) reported 20 minutes ago from Stockton-on-Tees, England

  @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 23 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 25 minutes ago from Redcar, England

  @PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!

• 
  SimonMorrisonPeacock (@simonmp68) reported 26 minutes ago from Thornaby-on-Tees, England

  @virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy

• 
  andrea mcdonald (@AndreaAndymac) reported 27 minutes ago from Redcar, England

  @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

• 
  steven lambert (@stelambert1977) reported 38 minutes ago from Thornaby-on-Tees, England

  When will the channels issue be fixed? @virginmedia #virginmedia

• 
  ScottPhoto (@smarshallphoto) reported 38 minutes ago from Stockton-on-Tees, England

  @gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?

• 
  Liam Batey (@LiamBatey4) reported 41 minutes ago from Middlesbrough, England

  @virginmedia what the hell is problem with Wi-Fi ??? It’s been off for three days wtf

• 
  CoreLegal (@Core_Legal) reported 50 minutes ago from Stockton-on-Tees, England

  Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sue (@bob7bob) reported 5 minutes ago

  @virginmedia What has happened to the community pages on your site? Your email system has lost folders and keeps moving emails. The community pages are the only place where people actually help. Thanks.

• 
  David Gordon (@gordonwd) reported 7 minutes ago

  @virginmedia So you accept there's been an error processing my order and tell my you can't resolve it - I have to call your customer support team. I call them, get out on hold for 5-10 minutes and the call simply gets disconnected. Been a fan of you guys for years - I'm wavering.

• 
  TraceyW 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@TraceyWilko) reported 8 minutes ago

  @virginmedia Any idea when this will be fixed? Still saying 7.05pm and still down

• 
  Anne Davis (@IHTP67) reported 12 minutes ago

  @virginmedia in GU15 postcode your services have been down for 2 days. My parents keep getting fobbed off with it will be fixed by x time. Last were told it would be 48 hrs and that's passed. No updates on what is happening. When is this going to be fixed?

• 
  Shorty (@ClassicSoulDJ) reported 14 minutes ago

  Here I go - still a problem with my tv services from @virginmedia a day after I tried to get through and I expect at least a hour waiting to get through

• 
  John M (@john1mccarthy) reported 23 minutes ago

  @virginmedia yet again I've been let down by you. But I am not surprised. My fault is finally fixed after 43 days without service. Yesterday, I was told I couldn't be put through to the correct team but they would call me back within 24hours. That was 25 hours ago now. 🙄

• 
  standfreered (@standfreered1) reported 26 minutes ago

  @virginmedia is this acceptable treatment of your elderly customers? You have sent, twice, pre contract documents, today, offering her the service for £49 per month

• 
  Michael Portal (@Mortalportal01) reported 26 minutes ago

  @MartinSLewis Hi Martin. Are you aware of the scam between Virgin Media and 02? They hound you with calls, set you up as an existing VM customer, and then unknown to you, you have an 02 threatning letter asking for £30 a month. This was not agreed to or even known...help 🙏

• 
  standfreered (@standfreered1) reported 27 minutes ago

  @virginmedia absolutely shameful treatment of my elderly mother in law on your chat service this afternoon. First of all the bill increase to over £100 for a pensioner on her own, she understandably struggles with technology and has gone on the chat to try to reduce her bill or

• 
  Bryan B 🇻🇨 🔥 (@BryanB_LFC) reported 27 minutes ago

  @virginmedia I hereby request compensation for lack of service and breach of service contract. Please DM me the forms to complete. I request acknowledgement of this message. @Ofcom @BBCTech