Virgin Media Outage Report in Middlesbrough, England
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The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS5, TS7 and TS6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Middlesbrough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Middlesbrough, England
Latest outage, problems and issue reports in Middlesbrough and nearby locations:
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Peter 🌲Santa Doom🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
. @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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Gary Ayre
(@GazzaG1) reported
from
Blackhall Colliery, England
@virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Big Al
(@ak47f) reported
@virginmedia I’m sure you could help if you wanted too? But that’s the kind of pass the buck answer I expect from @virginmedia I’ve been provided with a date before,then it got rescheduled,can you guarantee this will not happen again?
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Ian M Calvert
(@IanMCalvert) reported
@NigelTozer @BillMew Was discussing something along these lines this morning @NigelTozer around having resilience in case connectivity goes down & how expensive it is to get BT, Virgin Media etc to put in a difference circuit. Why can't Co's have different parts of their business in different DC's?
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Nicole! 2.0
(@mademetoxic) reported
@virginmedia Thanks for your reply. It’s updated since and shown there’s a known issue in my area which should be sorted soon. Just wanted to make sure it was reported in case no one else has done it. Cheers.
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Zoë Atkinson
(@ZoeHR4You) reported
@virginmedia my daughter has been trying for over a week now to get support from you. Promised a technical reset of the router - never happened. Wifi still not working. 5 students in the house. Dreadful service. I’ve told her to switch providers.
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Vampy & Racey
(@VampyRacey) reported
@Dzuque Same hear stuck till next August, apparently it's my normal sized 3 bed house that's the problem. But if I pay an extra £5 a month I can have boosters what a joke @virginmedia are!
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Grant Lauchlan
(@grantlauchlan) reported
@virginmedia I've been put through to four different reps trying to sort out a billing enquiry and cut off twice. It's very frustrating and let's down what is technically a very good broadband service.
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Adriano
(@Adriano83159871) reported
@virginmedia Nope, it seems that I'm the only one affected by this area outage... (that's what they called it for the first 2 weeks) Now it's a "cable repull" appointment It's crazy to see how quick you are on Twitter but Virgin Media can't follow up with an email or make outbound calls.
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Gavin Blake
(@Blakey_78UTD) reported
@virginmedia Well you've earned my appreciation for your attention to detail when it comes to customer service. Its just sad that I'm unable to be your customer again for broadband due to my home not being connected to the line. It needs the drive dug up & that's too expensive for just me 😢
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Tom Orrell
(@TomOrrell86) reported
@OkuraMartins @virginmedia It’s awful Tony… you need to basically get through to anyone and then ask to speak to the retention team. There is NO customer service.
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Pete Armstrong
(@PeteJArmstrong) reported
Hey @virginmedia #virginmobileuk you still have problems with sending OTP SMS for customers. This impacts security, unable to get into account. What is taking so long? Time to switch networks!