Virgin Media

Virgin Media Outage Report in Middlesbrough, England

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The latest reports from users having issues in Middlesbrough come from postal codes TS1, TS5, TS6, TS4 and TS7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Middlesbrough, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Middlesbrough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Middlesbrough, England 03/10/2026 20:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Middlesbrough, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool and Saltburn-by-the-Sea.

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City Problem Type Report Time
United KingdomMiddlesbrough E-mail
United KingdomStockton-on-Tees Total Blackout
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees TV
United KingdomStockton-on-Tees Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Middlesbrough, England

Latest outage, problems and issue reports in Middlesbrough and nearby locations:

  • PeteYourDoom Peter 🌲🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time

  • Poddddddd Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England

    @virginmedia can I access some support on here?

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services

  • BradleyStaunch Bradley Staunch (@BradleyStaunch) reported from Hartlepool, England

    Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****

  • PeteYourDoom Peter 🌲Santa Doom🌲🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    . @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.

  • RobertTamkin94 Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England

    @virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?

  • 147mick Michael White (@147mick) reported from Hartlepool, England

    @virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.

  • GazzaG1 Gary Ayre (@GazzaG1) reported from Blackhall Colliery, England

    @virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made

  • gaussey 𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤 (@gaussey) reported from Redcar, England

    @virginmedia No, everything is fine thanks, the outage only lasted two hours.

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed

  • Divadi29 Dianne Wilson (@Divadi29) reported from Billingham, England

    @virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service

  • Formally_Gill Just Gill (@Formally_Gill) reported from Redcar, England

    @virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan

  • Divadi29 Dianne Wilson (@Divadi29) reported from Billingham, England

    @virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Fleur_K6 Fleur-K (@Fleur_K6) reported

    @virginmedia need to report a landline down but going around in circles. Very stressful as father just died and need it sorted for my mother. Can a human make contact?

  • C_Isxxc Callum Isaac (@C_Isxxc) reported

    @virginmedia Brilliant, @virginmedia is it possible for information such as this to be disclosed via the online help page? Is this fix lively to resolve the insane packet loss and random drop outs completely?

  • evannakappos evannakappos (@evannakappos) reported

    @virginmedia The complaint email hasn’t been responded to

  • littlegreenpip Pip (@littlegreenpip) reported

    @virginmedia Sorry, I’ve just had a text that says there *is* a problem in the area so it definitely isn’t just us! Thanks for your time.

  • littlegreenpip Pip (@littlegreenpip) reported

    @virginmedia There are, but my partner says he thinks that error is often showing when the broadband works so he wants me to check if there really is an issue in the area or if it’s a problem with our hub. We have an event we really need broadband for tomorrow so need to get it fixed.

  • laura68791858 laura (@laura68791858) reported

    @virginmedia @NatGeoUK How can I cancel my account? I have been on hold for over half an hour and the chat bot is not getting me anywhere ?

  • drkcmpbll RUNDMC (@drkcmpbll) reported

    @O2 Help. My sim has been deactivated. Requested this yesterday. Expected 30 or so days. I requested a cancellation along with Virgin Media - volt package. I’ve nothing from o2 to say when my last bill is and what the account balance status is. Crazy.

  • Gary_Heyes Gary (@Gary_Heyes) reported

    @virginmedia do you think it’s acceptable to be on hold for 45 mins and then when dealing with the retention team I get told £3 off is the best deal. I have been a customer for 10 years I think it’s beyond a joke.

  • goofeyshouse Tracey Blunden (@goofeyshouse) reported

    @virginmedia is there anyone in this country I can speak too? Three hours to India and Africa to explain the issue I have with no wifi, phone line and therefore my mums Emergency Call button doesn’t work. It’s like I’m talking the foreign language!!!

  • ChaeR11 Ricardo Arturo Chae 🇵🇪 (@ChaeR11) reported

    @virginmedia The automated faults line says there are no issues in the area, which is incorrect as I am still having broadband issues…