Virgin Media Outage Report in Marske-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Marske-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Marske-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Marske-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Middlesbrough, Stockton-on-Tees, Hartlepool, Saltburn-by-the-Sea and Guisborough.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Internet | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Marske-by-the-Sea, England
Latest outage, problems and issue reports in Marske-by-the-Sea and nearby locations:
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning 🤞
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia Is your red button not working again?!?
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason
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Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!
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Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction And still website says no issues!!
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sanityclaus
(@sanityclaus) reported
@virginmedia .@virginmedia every time I call, you say it will be fixed in a couple days’ time. It never is. I want you to be up front and either tell me you don’t know what the fault is or give a realistic timeframe for it’s repair. Do you understand why I might be upset?
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sanityclaus
(@sanityclaus) reported
@virginmedia .@virginmedia you must know if it’s going to take days, weeks or months. I have had intermittent or no service for weeks if not months. Can you tell me if the fault has been identified?
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Trevor Daniels 🏴 💙 #Annibyniaeth
(@danielssan41967) reported
@virginmedia Hi. I have done that. It says there is a problem and got me to restart the box but that makes no difference. I have never had any issues like this before. It only affects the Sky Sports HD channels. Bad timing.
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ANRacing
(@ANRacing_) reported
@virginmedia Have an ongoing complaint around incorrect information given to me by your team over 4 different phonecalls which has led to me being given a difference tv package than advised. Trying to speak to complaints team/handler and keep getting cut off by your service team
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Jamie Furness
(@JamiefurnessTJF) reported
@virginmedia I can no longer log into my account as its closed I have also called up again today and been hung up on when I have advised this I am going to be taking legal action and I need to know who I can speak to who won't hang up on me
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Alex Ross Daniels
(@alexrossdaniels) reported
@virginmedia Checked it and there’s no known issues. Hub 3 light is yellow, I've reset it multiple times and every time when i check the IP page it says its updating. It's been over 12 hours now.
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Justwaitingforamate
(@JustmissHill) reported
@virginmedia hello i keep receiving phone calls from someone claiming to be with virgin media saying my broadband is not working. Even though I am not a virgin media customer. Phone number 02084320578
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Michael Thorley
(@Michaelthorley0) reported
@vmbusiness hi there. It seems you are not telling your business customers about an issue with your servers and being unable to give us BB access to static ip addresses since last week. I am trying to run a business - please escalate. I'm only writing here as there's no response
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sanityclaus
(@sanityclaus) reported
@virginmedia Another week, and yet more calls to @virginmedia explaining that despite their promise of getting my service fixed the fault/s persist. Why do you claim it will be fixed in days when it has not worked properly for weeks and months...? #FAIL
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Allan Scott-Douglas
(@AlScottDouglas) reported
Absolutely appalling customer service from @virginmedia. Trying to charge me, as an existing customer, MORE THAN DOUBLE what a new customer would be charged for the same deal. Utterly reprehensible. This is how you lose customers. #ByeByeBadBroadband