Virgin Media Outage Report in Marske-by-the-Sea, Redcar and Cleveland, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Marske-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Marske-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Marske-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool, Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
Internet | |
| Hartlepool |
Internet | |
| Hartlepool |
Internet | |
| Stockton-on-Tees |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Marske-by-the-Sea, England
Latest outage, problems and issue reports in Marske-by-the-Sea and nearby locations:
-
Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
-
Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….
-
Mark Armstrong
(@mark001282) reported
from
Stainton and Thornton, England
@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
-
Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…
-
ben
(@benrelton) reported
from
Hartlepool, England
Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia
-
Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason
-
Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
-
Adam
(@ajtheladplummy) reported
from
Middlesbrough, England
@virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!
-
Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
-
Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
-
Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
-
Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
-
andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????
-
Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
-
Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
-
Shaun Calvert
(@Shaunelious) reported
from
Redcar, England
@virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract
-
Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
-
Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.
-
Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?
-
Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
mitchell
(@mitchsteve) reported
@virginmedia Before he put us through to the wrong dept. your customer service person was attempting to put us to technical to arrange a replacement hub (overheating, red light) That’s the stage we’re left at.
-
Daniel Paul
(@Radarbell) reported
@virginmedia Just to let you know after purchasing a 3 party router the issue looks like it solved, now getting excellent wifi throughout the house with no drop outs, just some feedback the hub 3 is not fit for purpose please stop selling this router to your customers as it’s outdated
-
Jason Morgan
(@JasonMo25436420) reported
@virginmedia Slow but working , give it a few days see what happends
-
Sooz Kinsella
(@kincess) reported
@virginmedia tv and broadband down in Glasgow 😳. No engineer for 3 days 😳😳😳😳
-
Julian Anderson
(@jaymondo) reported
@vmbusiness Still down and no body cares. Shameful service. #virginmedia
-
The Elephant in the room
(@Organicfoodman) reported
@virginmedia No, I have given the address and they said virgin cannot offer the services in that area. It is in Cornwall in the middle of farmland. I have been with virgin for many years and to be treated like this is pretty poor.
-
Envy MidgetMatty
(@MidgetMatty98) reported
How ******** do you have a line that allows the 2 houses next to my new place to access your broadband but your unavailable for me??? Do one @virginmedia First you don’t cal us back in the timeframe you said you would and now your just ******* me over. What a waste of time
-
Redlambs
(@Redlambs2) reported
@virginmedia 9 days, 9 days you've left my mother without internet/tv and your terrible call centers either say "we can't do anything" or just hang up. How are you still so bad at customer service?
-
🍯ʎuunɥ🍯
(@Iilhunny) reported
My internet is turned off for some reason and virgin media support isn’t open today. How ****** it that
-
Lee Hammond
(@LeeHammond1987) reported
@virginmedia It's wireless - but it's literally about 8 foot away from the router. Other side of the room, no obstructions to it. The connection is just horrible, I reset the router all the time now, and it still doesn't do much. It's just not very good, despite boasting the best speeds.