Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Middlesbrough, Stockton-on-Tees, Newton Aycliffe and Spennymoor.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Hartlepool |
Phone | |
| Hartlepool |
Phone | |
| Darlington |
TV | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Jayson Gurney
(@JaysonGurney) reported
from
Darlington, England
@Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks
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Peter Snowdon
(@petersnowdon) reported
from
Darlington, England
40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Quick
(@mattquick123) reported
@virginmedia The 3 departments we were passed between couldnt work out the issue we are having so they said they would pass us on to an engineer who would call back within 4 hours .. this was at 930 this morning and still waiting
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Paul Butler
(@bruharoo) reported
@joe_reid93 @virginmedia Also not helpful @virginmedia that after spending 60 mins in a queue to talk to someone the agent hung up 1 minute into the call - appalling customer service
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Mem
(@MemYoussouf) reported
@virginmedia hey guys. EN2 area is still suffering with packet loss issues. Just had it happen twice in the past 30 minutes...
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Claire Fullick
(@ClaireMF) reported
@virginmedia Appalling customer service! Do you even want your equipment back?
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Paul Butler
(@bruharoo) reported
@joe_reid93 @virginmedia Virgin internet has been down for me since yesterday evening in Guildford - my teenage kids are bored and have used all their O2 data allowance for the month!! @virginmedia - how much longer till this is fixed
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Arrgee
(@W4RN3R1969) reported
@virginmedia I have had to put a complaint in and ask it to be put before the line manager for authorization... And now the area fault has had another week added to its completion date... 6 weeks and counting now
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Barney Angliss 💙
(@AspieDeLaZouch) reported
@virginmedia They will. And they'll send them to the wrong address. So please refer me to someone at Virgin who knows how to fix this because they don't.
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Danielle...
(@DanielleFaye91) reported
@virginmedia Hello. Logged onto my account and ran all the checks it gave me and there are no errors. I am at a loss at what to try next. We pay for fibre and no way are we getting it.
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Claire Clarke
(@claireclarke59) reported
@virginmedia Please help- intermittent broadband on all devises, slow speed and weak security
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Paul Butler
(@bruharoo) reported
@virginmedia there has been an internet outage in Guildford for almost 24 hours now - when is it going to get sorted? We have used up all our O2 data allowance as a result