Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS17 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington
|
Wi-fi | 6 hours ago |
|
Hartlepool
|
Wi-fi | 7 hours ago |
|
Middlesbrough
|
TV | 18 hours ago |
|
Middlesbrough
|
2 days ago | |
|
Middlesbrough
|
Internet | 3 days ago |
|
Billingham
|
Total Blackout | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Sara (@HasteukS) reported from Stockton-on-Tees, England@virginmedia Agent has disconnected with no notice, appalling service
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MickDude (IndiePenDude) (@MickDude) reported from Redcar, England@virginmedia broadband down again!!!
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alan (@alcampion) reported from Stillington, England@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Sara (@HasteukS) reported from Stockton-on-Tees, England@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.
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Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Paul Haggie (@ha66ie) reported from Yarm, England@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Chris Blewitt (@chrisblewitt85) reported from Darlington, England@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
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Michael Wicks (@wicks_michael) reported from Middlesbrough, England@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
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MickDude (IndiePenDude) (@MickDude) reported from Redcar, EnglandSo my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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Matty Erskine (@Matt72423) reported from Sunderland Bridge, England@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Eee-lee (@nickeyley) reported from Billingham, England@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Amy Irving (@AmyIrving) reported from Egglescliffe, EnglandLoving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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Dave (@davedome) reported from Darlington, England@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Michael Wicks (@wicks_michael) reported from Middlesbrough, England@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Helen (@chronicknitting) reported@jtlovell1979 It’s the same thing that I was able to fix last time by climbing behind the television but it’s resisting fixing this time. I can still get Netflix and all that but not my Virginmedia stuff. I will have to Phone Somebody 😱
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Josh (@JoshLovesAnimeX) reported@virginmedia could this congestion issue be the reason we get lag in games at certain times everyday?
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Juggzy Malone (@Juggzy) reported@virginmedia Sorry, I mean no. Because I have no Internet. Because you broke it and seem to be unable to send an engineer to fix it.
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Owen Hayes (@oOwenHayes) reported@virginmedia network issues in Barry. Porthkerry Road? Internet not working
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Josh Wakefield (@joshcallum311) reported@virginmedia worst internet provider ever. Days before xmas went down, neighbour had an install but they said we needed a new router, "sent one out", never received, jan still playing up outlined an engineer would "inspect" never arrived, still playing up.
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🪴Kiandy (@kiandymundi) reported@virginmedia What I want from you, honestly, is to not have this type of **** happen once a month Can you do that? Can you just improve your service drastically, yesterday, please? I havent had TIME to get in touch w/ the team, I've been working on a time-sensitive job that NEEDED interne
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Josh (@JoshLovesAnimeX) reported@virginmedia Do you mean it will be fixed by then so there already working on it? Or do you mean they will come down to fix it on the 6th April?
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Gary Harrison (@tinyhaz) reported@virginmedia why is your broadband only giving 14mbps in NE31? Absolutely terrible when I’m paying for 200mbps and your app says there are no known issues. Neighbours have called you and been told there is an issue? What’s the crack?
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Brian (@bri__m) reported@virginmedia I have no Internet. Tried calling and you just send a text telling me to restart then hang up. What the hell!
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James Hudson (@James_4x) reported@virginmedia We haven't got any more info. Your automated service said it would be fixed by 3pm today. Your customer service center says 2pm tomorrow. Your online service status says there isn't an issue at all!? (yes really) You know I was sort of hoping YOU'D be able to tell ME more...