Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 and TS18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 01/17/2026 00:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Newton Aycliffe, Stockton-on-Tees, Hartlepool, Spennymoor and Redcar.

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City Problem Type Report Time
United KingdomMiddlesbrough Total Blackout
United KingdomDarlington E-mail
United KingdomNewton Aycliffe Internet
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees TV
United KingdomDarlington TV

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved

  • JamesGilroy James Gilroy (@JamesGilroy) reported from Yarm, England

    @cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now

  • smarshallphoto ScottPhoto (@smarshallphoto) reported from Stockton-on-Tees, England

    @gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?

  • Lopek Andy Gibson (@Lopek) reported from Darlington, England

    @virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!

  • jonnydearlove Jonny Dearlove (@jonnydearlove) reported from Middleton St. George, England

    @virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?

  • Douggy1908 Douggy (@Douggy1908) reported from Hartlepool, England

    @virginmedia No nothing I’ve been thorough it all, already your just ****.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia No, just continue to ignore me as they have no idea how to fix it

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?

  • andy_wilmot Andy Wilmot (@andy_wilmot) reported from Hartlepool, England

    £40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"

  • MrTaylorM BoroMike (@MrTaylorM) reported from New Marske, England

    Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.

  • MillingtonJulia julia millington (@MillingtonJulia) reported from Marske-by-the-Sea, England

    @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

  • Douggy1908 Douggy (@Douggy1908) reported from Hartlepool, England

    @virginmedia I have issues with everything

  • Lopek Andy Gibson (@Lopek) reported from Darlington, England

    Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".

  • HannahWhite93 HannahWhite93 (@HannahWhite93) reported from Hartlepool, England

    WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET

  • LumbWriter David Lumb Writer (@LumbWriter) reported from Redcar, England

    @virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out

  • ryderboy24 Paul Ryder (@ryderboy24) reported from Hart, England

    @virginmedia any reason why my broadband is so slow and my bill is so expensive

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Gabbygunner Gabby (@Gabbygunner) reported

    @virginmedia No they are two separate issues. They replaced the router because constantly virgin refuse to send out an engineer to fix my issue with the WiFi

  • angieiluk angie iluk (@angieiluk) reported

    @virginmedia No Tv broadband or landline, was told by accounts/cancellation ream that I would definitely get compensation. Now I’ve been told because it was in outage in my area that it’s not virgin media’s responsibility and offered £10 as a good will gesture!!!

  • HiccyEventide Hiccy 🪴 (HiccupsDoesArt) (@HiccyEventide) reported

    I am very much looking forward to changing internet providers in march, Virgin Media is one of the worst services ever honestly. We pay way too much for the speed we get, not to mention the amount of times in a day it cuts out.

  • Liam68943327 Liam (@Liam68943327) reported

    @virginmedia @rbigtezza Compensate them then simple, that's what your obliged to do when we pay for a service you promise and reap millions from slogans but fail to deliver inconsistently .

  • Jeremy_Clyne Jeremy Clyne (@Jeremy_Clyne) reported

    Anybody else had problems leaving @virginmedia? I cancelled a month ago, they sent me some packaging to return their equipment and today billed me for another month up to mid-March @MoneySavingExp @MartinSLewis

  • JohnONe43156646 John O'Neill (@JohnONe43156646) reported

    @virginmedia With out doubt the worst customer service ever, utterly shambolic. 🤔

  • MSaad715 saad (@MSaad715) reported

    FIX YOUR WIFI! @virginmedia

  • JEL36528327 J. E-L (@JEL36528327) reported

    @virginmedia Extremely disappointed with the lack of customer service from Virgin Media. Reg a complaint 5 Feb still haven't heard back although states 48hr response.

  • StacyMitchell2 Stacy Mitchell (@StacyMitchell2) reported

    @virginmedia Great if your service was actually reliable

  • SteffanHonour Steffan Honour (@SteffanHonour) reported

    @virginmedia Unfortunately the issue continues. It seems that it can't be monitored which is frustrating to say the least. What is the next step?