Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Jonny Dearlove
(@jonnydearlove) reported
from
Middleton St. George, England
@virginmedia Hi. Weve just moved house and are trying to install a new router but house connections look out of date. What is the best contact for someone to help with this as may need someone to come out?
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Andy Gibson
(@Lopek) reported
from
Darlington, England
@virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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Andy Gibson
(@Lopek) reported
from
Darlington, England
Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Naomi Robinson
(@naomieliz93) reported
@virginmedia I’ve been trying to cancel my broadband with you for over two weeks now. Text and phoned, been hung up on twice over the phone. Can someone please get back to me as to how I can actually cancel?
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Hanzo. | Exam month. | Sdms.
(@C0RRUPTANG31) reported
Okay but not me getting this phone saving me from embarrassment- I’m on a network call virgin media right and every time I would ss and send it to someone, in the corner it would say “VIRGIN” and my internet friends would laugh so hard-
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guy baker
(@gbaker2204) reported
@virginmedia what's the best way to amend my package (looking to downgrade some items and add a component) ? Unable to do this online (myviginmedia) as I get as far as trying to check out and it then says oops can't find that page. The chat option is also broken.
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kerry
(@kerry30343502) reported
@virginmedia Never you don’t sort nothing I’ve wasted hour and half of my time for nothing
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Maeve Cross
(@MaeveCross) reported
Virgin media - have tried to cancel service. No customer service that functions - last resort is cancel payments. Appalling customer service. Next stop consumer council.
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Kasami
(@kasamikona) reported
Now I'm pissed. Internet box outside was falling off the wall so we got an engineer booked for today. Turns out they turned up earlier (before the scheduled time), ziptied it back on and left without telling any of us they'd even been here. What ******** Virgin Media.
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Annii Smith
(@AnniiSmith1) reported
@virginmedia apparently there is intermittent signal failure in my area location!! Please advise when this will be fixed, thanks
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Philip Page
(@Phil_Page227) reported
Is there a problem with @virginmedia email? I cannot log in
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Millroy Fernandes
(@Millroy098) reported
@virginmedia @O2 He passed me to o2 to cancel the deal (which I did now). He gave me no update on my rewiring just past me on. I spent another 10 mins just cancelling the contract with o2
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Millroy Fernandes
(@Millroy098) reported
@virginmedia @O2 Very bad service #unwellcoming #virginmedia #badcustomerexperience