Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17, TS18 and TS16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 11/23/2025 16:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Stockton-on-Tees, Middlesbrough, Darlington and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomHartlepool Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough TV
United KingdomHartlepool TV
United KingdomStockton-on-Tees TV
United KingdomMiddlesbrough Internet

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • grahamdo Rev Graham Dobinson (@grahamdo) reported from Hartlepool, England

    @virginmedia yet again virgin media is down.

  • shreklandpony84 Jay rix (@shreklandpony84) reported from Billingham, England

    @virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday

  • bettercallmal ˥ ∀ W (@bettercallmal) reported from Middlesbrough, England

    The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.

  • rosssimpson Ross William (@rosssimpson) reported from Darlington, England

    @MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)

  • ami9463 Ami (@ami9463) reported from Egglescliffe, England

    @virginmedia I need help!!!!

  • LiamMDrake Drake (@LiamMDrake) reported from Redcar, England

    @virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul

  • RaiderOnMixer |Jamie|MightyRaider (@RaiderOnMixer) reported from Redcar, England

    @virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams

  • Cannygang4 Just me in it (@Cannygang4) reported from Middlesbrough, England

    @AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia

  • borolad1965 David Sanderson (@borolad1965) reported from Darlington, England

    @virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.

  • rachyrooroo1 rachy roo roo (@rachyrooroo1) reported from Redcar, England

    @virginmedia hi there is any of your call centres open n I’m not a happy customer

  • Holgate69 Holgate69 (@Holgate69) reported from Middlesbrough, England

    Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    After winning 37/37 in the Newcastle #ePL across the groups and the playoffs, I lose in the semi finals and won’t be at the grand final. Hard to describe the conditions I’ve just had to play in due to EA’s issue with Virgin Media, but this really has broken me

  • KateBaucherel Kate Baucherel (@KateBaucherel) reported from Billingham, England

    @virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.

  • mxhdyyy I🍭 (@mxhdyyy) reported from Sunderland Bridge, England

    @virginmedia fix the WiFi you mugs

  • Cannygang4 Just me in it (@Cannygang4) reported from Middlesbrough, England

    @mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand

  • theJamesWillson James Willson (@theJamesWillson) reported from Hartlepool, England

    @virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔

  • lumpss Lisa Harvey (@lumpss) reported from Billingham, England

    Virgin media down 😡

  • lebell83 Lee Bell (@lebell83) reported from Sunderland Bridge, England

    Why is @virginmedia internet so poor. It’s like having dial up back

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    @DrussSkilgannon Don’t know mate I didn’t play after what happened in the qualifier. It’s a problem between EA and Virgin Media apparently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chigglesworld Chigs (@Chigglesworld) reported

    @virginmedia I mean, I know you don't. It was a bit tongue in cheek. Also not really sustainable if you did. Just pass on the feedback about network reliability: be better. That's all we ask.

  • yuse54 yus (@yuse54) reported

    @virginmedia Btw customer service is atrocious

  • andrewmdodds SinKing! (@andrewmdodds) reported

    @virginmedia over 10 years with Virgin I spent hours this month trying to sort out the contract and can never get through no internet after an arrangement was in place and now placed an order with a competitor, people in your call centre are like robots when you eventually get through

  • yuse54 yus (@yuse54) reported

    @virginmedia Been a customer for 20+ years and been offered deals and then the deals are take n away . Totally fed up and and now have my disconnection for the 27th august

  • andrewmdodds SinKing! (@andrewmdodds) reported

    @virginmedia After 10 years of loyalty they just want money money and more money which doesn’t reflect the service you would expect for £130 a month

  • kamla2010 kamla vekaria (@kamla2010) reported

    @virgin media sort ur broadband out! Can’t expect customers to pay too rate and claims of all these download speeds when 95% of the time the service is crap!

  • michaelSmarks michaelm (@michaelSmarks) reported

    @virginmedia Just call me. I can dm number. That isn’t a web browser issue it’s directing to a dead link.

  • KarinKovacsova Karin around the World (@KarinKovacsova) reported

    @virginmedia What you can do is cancel my contract. My contract is alreay 27 months old and it’s impossible to speak to anyone at the company. Ridiculous.

  • keithgraham86b keith graham (@keithgraham86b) reported

    @virginmedia Yes I have raised complaints, only to see that they had been closed 🤔. They were closed without any consultation with me, in fact when I replied to the “statement of complaint” I made it blatantly clear I was NOT happy with service etc…..IGNORED.

  • The_Coffee_Lab The Coffee Lab (@The_Coffee_Lab) reported

    @virginmedia It’s working! (Sort of). I’m now connected, and Virgin sent a profile to download but I think I’m now having an issue with dial assist. I can’t seem to call any contacts, but they can contact me!