Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 and TS18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 01/18/2026 11:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Darlington, Newton Aycliffe, Stockton-on-Tees, Spennymoor and Redcar.

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City Problem Type Report Time
United KingdomMiddlesbrough Total Blackout
United KingdomHartlepool Internet
United KingdomMiddlesbrough Total Blackout
United KingdomDarlington E-mail
United KingdomNewton Aycliffe Internet
United KingdomMiddlesbrough Internet

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Thanks, do you have an ETA of when you’re issue will be resolved? Many of us could of purchased this game with a different streaming service if we knew you would be having the same issues with red button as per usual

  • NotEnoughTECH Mat⚙ (@NotEnoughTECH) reported from Ingleby Barwick, England

    Hey @virginmedia what's your support email address in the UK? Your website is absolutely useless in that regard

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

  • Christo72210007 Chris Christopher (@Christo72210007) reported from Nunthorpe, England

    @virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡

  • Arcamede Adam Cree (@Arcamede) reported from Redcar, England

    @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

  • chlowilson__ Chloe (@chlowilson__) reported from Redcar, England

    Virgin media wifi is down again.. surprise, surprise

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button not working tonight for sky sports?

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia

  • werbedoyle gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia hey hey virgin media wifis down. Your web site says it fixed ????

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?

  • werbedoyle gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!

  • Jim_Gardner_ Jim Gardner 🇪🇺🇺🇦 (@Jim_Gardner_) reported from Stockton-on-Tees, England

    @SimonMarksFSN Ironically it's the only streaming service of the latest to launch I considered subscribing to here in the UK because CNN removed itself from Sky and Virgin Media when Warner announced its own streaming platform. I hope it now comes back, although it never left LG's WebOS IPTV.

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia You realise we’ve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service

  • Thejollyevfan The Jolly EV Fan (now living up in the North) (@Thejollyevfan) reported from Stockton-on-Tees, England

    @virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.

  • Wathey Shaun Wathey (@Wathey) reported from Sunderland Bridge, England

    @virginmedia how do I make a complaint?

  • pauljacques83 Paul Jacques (@pauljacques83) reported from Sunderland Bridge, England

    Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm

  • Lorryolly Lorraine Ripley (@Lorryolly) reported from Darlington, England

    @virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • zeMurray_ Murray 🦑 (@zeMurray_) reported

    I cannot understand how Virgin Media sent two engineers out to my address, dug up the road, re fitted a new thicker wire for me to supposedly have better internet without unstable latency, yet somehow it is worse than before....

  • simonlyall_p simon lyall (@simonlyall_p) reported

    @virginmedia hour on hold to customer support only to be hung up on. Intermittent Internet for quite some time now 50%+ packet loss, who can I speak to to resolve?

  • philsportglobal Phil Worthington (@philsportglobal) reported

    @virginmedia broadband been down since 2pm, 150 said would be fixed by 7pm, then message disappeared and says service in my area is perfect, no it isn’t, arrows still showing on TiVo box and hub 3 lights flashing green. Been on hold with tech support now for 45 mins

  • GYV205 GYV20 (@GYV205) reported

    @virginmedia Hi. There has been a fault in our wifi since tuesday and we still haven’t got connection. We’ve been on hold for 1 and a half hours and got disconnected and now waiting again. You sent a new hub and that doesn’t work and the engineer couldn’t fix it. Please advice us

  • jackob92866856 jacko b (@jackob92866856) reported

    @virginmedia Hi it has been over a week now and nothing credited to our account for the 5 days of no service !!!!

  • whippletom whippletom (@whippletom) reported

    @virginmedia It's fine! Just a doubling of my bill at the end of contract, then the dance where I have to pretend to leave, go through three customer service agents, until you put it back down to where it was. All sorted.

  • pmcpface Peter (@pmcpface) reported

    @virginmedia No, because I can't get anyone to talk to me. Listen if you're not in a position to help, then I'm cutting my losses. Who do I need to speak to about cancelling?

  • Takhar01 G_UN1T (@Takhar01) reported

    @virginmedia what a joke. I called to cancel our services on 14th November. We have had 3 calls from the so called loyalty team which we have agreed to a new deal. Had no confirmation and when I have rang customer services they have nothing on the system regarding this????

  • Official_Lieu Lieu_ (@Official_Lieu) reported

    @virginmedia my wifi has halfed in speed over the past few days, wired speed is still full speed but my wifi has went from 550mb/s to less than 200mb/s, tried calling but after an hour and a half waiting for someone to answer, support ended the call!!!!

  • 1stCallTrailers 1st Call Trailers (@1stCallTrailers) reported

    @Virgin Virgin media what a complete and total waste off time had no internet since friday . spent 2 days trying to call total load off crap . no replys or answer . not been able to do any work