Virgin Media outages and service status in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Stockton-on-Tees, Billingham, and Redcar.

City	Problem Type	Report Time
Darlington	Internet	22 hours ago
Hartlepool	Internet	3 days ago
Middlesbrough	Wi-fi	4 days ago
Middlesbrough	Wi-fi	9 days ago
Darlington	Internet	9 days ago
Stockton-on-Tees	Internet	12 days ago

Nearby cities with recent reports

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  Cameron Ross (@pumbingchap) reported 23 seconds ago from Sunderland Bridge, England

  @virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…

• 
  Gary Nolan (@gaznolan) reported 9 minutes ago from Stockton-on-Tees, England

  @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

• 
  Mark Walker (@mark770) reported 15 minutes ago from Stockton-on-Tees, England

  @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

• 
  Jim Gardner 🇪🇺🇺🇦 (@Jim_Gardner_) reported 16 minutes ago from Stockton-on-Tees, England

  @SimonMarksFSN Ironically it's the only streaming service of the latest to launch I considered subscribing to here in the UK because CNN removed itself from Sky and Virgin Media when Warner announced its own streaming platform. I hope it now comes back, although it never left LG's WebOS IPTV.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 19 minutes ago from Middlesbrough, England

  @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

• 
  Cameron Ross (@pumbingchap) reported 19 minutes ago from Sunderland Bridge, England

  @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

• 
  Simon Clayton (@SiClayton) reported 19 minutes ago from Stockton-on-Tees, England

  Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  SimonMorrisonPeacock (@simonmp68) reported 20 minutes ago from Thornaby-on-Tees, England

  @virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

• 
  Roy1986UTB (@roytomo1970_roy) reported 28 minutes ago from Stockton-on-Tees, England

  @virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply

• 
  Gary Nolan (@gaznolan) reported 31 minutes ago from Stockton-on-Tees, England

  @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 32 minutes ago from Guisborough, England

  @virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours

• 
  Mark Walker (@mark770) reported 33 minutes ago from Stockton-on-Tees, England

  @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

• 
  Guru Boutique (@Gurudarlington) reported 36 minutes ago from Darlington, England

  @virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.

• 
  Drew W 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DAWUK17) reported 37 minutes ago from Harrogate Hill, England

  @virginmedia down again !? Got to be the worst service going

• 
  SimonMorrisonPeacock (@simonmp68) reported 37 minutes ago from Thornaby-on-Tees, England

  @virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed

• 
  Simon Clayton (@SiClayton) reported 46 minutes ago from Stockton-on-Tees, England

  Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡

• 
  Peter 🐈🎸🕹️🍺♈ (@PeteYourDoom) reported 48 minutes ago from Hartlepool, England

  @virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick

• 
  CDBarnezy (@cdbarnezy) reported 55 minutes ago from Middlesbrough, England

  @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

• 
  Warren Baister 🇬🇧 (@WarrenBaister) reported 58 minutes ago from Sunderland Bridge, England

  @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

• 
  Victoria barry (@VictoriaBarry82) reported 59 minutes ago from Sunderland Bridge, England

  @virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seno (@SenosLIVE) reported 2 minutes ago

  @virginmedia please get your **** together, 3rd day in a row internet goes down at 9pm with no solution to the problem other than check back in 24hours. I’m paying £40 a month not for this. Soon it’s gonna be time to switch providers

• 
  Cindy Young 🦩🏴󠁧󠁢󠁷󠁬󠁳󠁿🌻 (@cindydoll65) reported 2 minutes ago

  @virginmedia can someone please help my mother has a problem with her TiVo box - tried ringing keep getting cut off she’s been without this now since Monday #virgin #Tivohelp

• 
  Stanley Percival Simmonds (@simmo1024) reported 5 minutes ago

  In addition, ISP have controls that block content. Virgin Media for example have a fairly fine-tunable system. If you go into any school of college, their internet is filtered. The technology exists to enable the bill payer to control internet access. But of course this is not, and never has been about protecting children, it is about digital ID.

• 
  Marc (@marcleigh) reported 6 minutes ago

  @o2 @virginmedia your new sign in method is ridiculous this is 2026 get proper security not this stupid email link to verify

• 
  Tariq Mahmood (@tariqm786) reported 8 minutes ago

  @virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.

• 
  john o shea (@osheaj77) reported 9 minutes ago

  @VMSportIE Bye bye virgin media , time for me to go down a different road

• 
  Chris (@Brutha_bear74) reported 13 minutes ago

  @virginmedia I’m trying to login to my account but I’m getting an error code of IDF-12B, how can I pay my bill or get in the app? It’s not recognising my email even though I’m getting my email bills from you

• 
  LovelifeLoveLowe (@debbsno1) reported 17 minutes ago

  @TheGriftReport Virgin media have been ringing me a lot, I dont answer, as I can NEVER understand the call handler, theyre also very impatient and rude. I pay my bill via direct debit on time, everytime, so , unless I've a problem to report I simply dont put myself through it, too stressful.

• 
  Harry (@Rzchy) reported 18 minutes ago

  @joshstirz No one I play with gets the issue just assumed you was on virgin media aswell interesting , no fibre available in my area so I guess I’m just handing out free wins / map leads vs west players forever now

• 
  Steo333🇮🇪 (@steogin01) reported 18 minutes ago

  @punishablepress It's virgin media and woke staff who work on that awful programme.