Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 10/25/2025 01:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Stockton-on-Tees, Redcar, Hartlepool and Newton Aycliffe.

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City Problem Type Report Time
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomDarlington Internet
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • borolad1965 David Sanderson (@borolad1965) reported from Darlington, England

    @virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.

  • Cannygang4 Just me in it (@Cannygang4) reported from Middlesbrough, England

    @AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia

  • luis70105 Cj . (@luis70105) reported from Middlesbrough, England

    Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    After winning 37/37 in the Newcastle #ePL across the groups and the playoffs, I lose in the semi finals and won’t be at the grand final. Hard to describe the conditions I’ve just had to play in due to EA’s issue with Virgin Media, but this really has broken me

  • LiamMDrake Drake (@LiamMDrake) reported from Redcar, England

    @virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    @DrussSkilgannon Don’t know mate I didn’t play after what happened in the qualifier. It’s a problem between EA and Virgin Media apparently

  • jimmyhadman James Hadman (@jimmyhadman) reported from Stockton-on-Tees, England

    @tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    @15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.

  • theJamesWillson James Willson (@theJamesWillson) reported from Hartlepool, England

    @virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔

  • Digital_Den15 Den Butler (@Digital_Den15) reported from Egglescliffe, England

    @virginmedia Except if your an existing customer, then it's still £68 a month.

  • ami9463 Ami (@ami9463) reported from Egglescliffe, England

    @virginmedia I need help!!!!

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    @AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩

  • rosssimpson Ross William (@rosssimpson) reported from Darlington, England

    @MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)

  • Cannygang4 Just me in it (@Cannygang4) reported from Middlesbrough, England

    @mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡

  • adam_mcclelland Adam McClelland (@adam_mcclelland) reported from Stainton and Thornton, England

    Hazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!

  • shreklandpony84 Jay rix (@shreklandpony84) reported from Billingham, England

    @virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PennyArcade10 Mr Spgt (@PennyArcade10) reported

    @virginmedia We're talking about a service complaint of OFCOM proportions here. I was even given a £20 discount despite telling the advisor I didn't want it. About 5 hours on hold, years of failures, failed callbacks, late letters. TWENTY QUID for all of that? LOL.

  • PennyArcade10 Mr Spgt (@PennyArcade10) reported

    @virginmedia No network issue found. When the engineer changed the hub it was fine for 1 month. 3 tiny kids don't know why their tablets/TV aren't working. They're screeching & the wife demands I fix it. Please tell me what to do. Is the hub useless. Should I get a router?

  • MRamsey1974 Martin Ramsey (@MRamsey1974) reported

    @virginmedia Is that an attempt to wind me up! I have been on hold for two hours to your customer service with no answer - and you solution is to call them?! 🤬🤯

  • chunsi max (@chunsi) reported

    @virginmedia Internet been completely down in B90 for an hour, been on hold the whole time and still no answer, what's actually going on

  • oldtrafford_fc Old_trafford_fc (@oldtrafford_fc) reported

    @virginmedia Any compensation? After all, I'm paying for a service I'm not getting

  • ruby_ruby333 Ruby333 (@ruby_ruby333) reported

    @virginmedia I would ring if I thought I could actually get through to someone & not have to hang on for an hour. The customer care for existing customers is just not there, I clearly have no option but to keep calling for days until I get through! Very frustrating

  • oldtrafford_fc Old_trafford_fc (@oldtrafford_fc) reported

    @virginmedia No dial tone. I've managed to reset my password and have logged into my account in the app. Says your having issues with the phone lines?

  • haggs76 Mark Harris (@haggs76) reported

    @virginmedia Brilliant. Do I get refunded for the time when the broadband is down and I can’t even speak to someone to get it fixed?

  • haggs76 Mark Harris (@haggs76) reported

    @virginmedia I am normally pretty patient with these things but this service is absolutely dreadful

  • KirstenClareA KirstenA (@KirstenClareA) reported

    @virginmedia I don't care that you are sorry. I won't rest assured. I have had the same responses for months. Out of patience. I have screenshots of everything. I repeat, I am a sick& disabled customer who pleaded for help. Asked Gareth to call mobile as in bed.This twitter acc is pointless.