Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 02/15/2026 19:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Middlesbrough, Hartlepool, Stockton-on-Tees and Newton Aycliffe.

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City Problem Type Report Time
United KingdomDarlington TV
United KingdomMiddlesbrough Internet
United KingdomDarlington TV
United KingdomDarlington TV
United KingdomHartlepool Phone
United KingdomHartlepool Phone

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡

  • Ben_McBean You're a cantaloupe ÂûDHD (@Ben_McBean) reported from Yarm, England

    @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @virginmedia @dakotafiction And still website says no issues!!

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

  • roytomo1970_roy Roy1986UTB (@roytomo1970_roy) reported from Stockton-on-Tees, England

    @virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!

  • cdbarnezy CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • SimonHolliday13 Simon (@SimonHolliday13) reported from Thornaby-on-Tees, England

    @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

  • DannyTaylorDT Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.

  • stumpy1982 Michelle Coleman (@stumpy1982) reported from Redcar, England

    @virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia any chance of speaking to a human regarding my television service

  • sharon_mulcahy sharon mulcahy (@sharon_mulcahy) reported from Thornaby-on-Tees, England

    @virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

  • WheezyRider44 Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England

    @virginmedia Is your red button not working again?!?

  • rachelhudson84 Rach Hudson ❤️ (@rachelhudson84) reported from Thornaby-on-Tees, England

    @virginmedia TS17 down too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bobbyghayouri Bobby Ghayouri (@bobbyghayouri) reported

    @virginmedia Again, making ME pay for YOUR poor service is simply not good enough.

  • FrenchTouch3 FT (@FrenchTouch3) reported

    @virginmedia and I should contact fault service which was already done couple of weeks ago to have an engineer come in. I was not advised of this couple of weeks ago and I do not want to run after your services. I just want my contract to be cancelled at no cost.

  • DrS_Reynolds Shirley Reynolds #FBPE (@DrS_Reynolds) reported from Norwich, England

    @virginmedia @Virgin It’s fair to say we expect (much) better service than this

  • BlastloXD blastlo uwu (@BlastloXD) reported

    @DigitalXAK @virginmedia Yes, apologies for the inconvenience. We have identified the problem and our team is working quickly to fix it.

  • Just_Ranting2 N Mehta (@Just_Ranting2) reported

    @kjaskur @virginmedia Call up and raise a complaint. It should not be this difficult to report an issue. When you raise a complaint they have to deal with it within 8 weeks or you can then go to CEDR. DM if you need more help, happy to help anyone struggling with virgin complaints.

  • Just_Ranting2 N Mehta (@Just_Ranting2) reported

    @nigel670 @virginmedia Make sure you do not pay for the months/days you don't get any service. Companys like Virgin (crooks) love taking money and not providing a service. Need help with raising a complaint? Let me know. I've helped many get the compensation they deserved.

  • shogunage Shogun (@shogunage) reported

    @virginmedia I've tried every troubleshooting option available including the pin & it has no connection. believe theres an outage in my area but the website isnt showing any issues can I get someone to look at my postcode area? to confirm or not

  • TheRealAHS Alex H (@TheRealAHS) reported

    @virginmedia i can’t get to my emails. Is email down at the moment?

  • raymi37 Papa Raymondo (@raymi37) reported from Chapelhall, Scotland

    @quigley_mick @virginmedia @virginmedia service is getting worse mick I’m thinking of a change far too dear as well

  • Superguy551 Soop-kart14(CEO of Sonic Unleashed) (@Superguy551) reported

    @cartonofshi I currently have virgin media and it sucks tbh, like was better when I had BT