Virgin Media Outage Report in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.

City	Problem Type	Report Time
Darlington	Wi-fi	14 hours ago
Hartlepool	Wi-fi	15 hours ago
Middlesbrough	TV	1 day ago
Middlesbrough	E-mail	2 days ago
Middlesbrough	Internet	4 days ago
Billingham	Total Blackout	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  BoroMike (@MrTaylorM) reported 2 minutes ago from New Marske, England

  Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.

• 
  Marc J (@Johnsonator85) reported 2 minutes ago from Stockton-on-Tees, England

  @virginmedia who have I got to screw to get through to cancel my contract with you?

• 
  Michael White (@147mick) reported 4 minutes ago from Hartlepool, England

  @virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.

• 
  *** Junier (@lenJunier) reported 6 minutes ago from Middlesbrough, England

  @virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless

• 
  Peter Snowdon (@petersnowdon) reported 6 minutes ago from Darlington, England

  40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business

• 
  Daniel Hill (@DanielHill21) reported 6 minutes ago from Middlesbrough, England

  @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

• 
  Bryan Light (@UKLightCreation) reported 26 minutes ago from Redcar, England

  @virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub

• 
  C4SP4R (@C4SPAR_) reported 30 minutes ago from Sunderland Bridge, England

  @davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.

• 
  Bryan Light (@UKLightCreation) reported 30 minutes ago from Redcar, England

  @virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0

• 
  mick arthur (@m_arthur1) reported 30 minutes ago from Stockton-on-Tees, England

  @virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs

• 
  Daniel Hill (@DanielHill21) reported 33 minutes ago from Stockton-on-Tees, England

  @virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way

• 
  Bryan Light (@UKLightCreation) reported 35 minutes ago from Redcar, England

  @virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes

• 
  Peter 🐈🎸🕹️ (@PeteYourDoom) reported 46 minutes ago from Hartlepool, England

  Yay, virgin media outage has stopped and been fixed

• 
  Bryan Light (@UKLightCreation) reported 47 minutes ago from Redcar, England

  @virginmedia Mainly wireless but wired issues too

• 
  Marc J (@Johnsonator85) reported 47 minutes ago from Stockton-on-Tees, England

  @virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.

• 
  Marc J (@Johnsonator85) reported 47 minutes ago from Stockton-on-Tees, England

  @virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever

• 
  Marc J (@Johnsonator85) reported 49 minutes ago from Stockton-on-Tees, England

  @virginmedia It doesn’t matter what day or what time I try to call I get the same problem!

• 
  rachel (@rachsclarke) reported 50 minutes ago from Middlesbrough, England

  @virginmedia how can I cancel my contract? Unable to get through via phone.

• 
  Peter Snowdon (@petersnowdon) reported 51 minutes ago from Darlington, England

  Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks

• 
  julia millington (@MillingtonJulia) reported 58 minutes ago from Marske-by-the-Sea, England

  @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  N17 Club (@N17Club) reported 40 seconds ago

  @virginmedia Not that I know of...had a call from customer support today to discuss the problem he cut me off whilst talking to me.. and never called me back... your customer service is an absolute joke.. can’t believe you treat your customers the way you do... still no wifi **** service

• 
  Kaye Holland (@KayeHolland) reported 4 minutes ago

  Hi @virginmedia, it's been over 12 hours without any internet in the SW2 area - any updates, please? (FYI the members' section of your website has been down all day too). #virgininternet #media #WiFi

• 
  evergreen (@Evergreenbooce) reported 4 minutes ago

  @virginmedia Mobile connection, I have a VM sim but I tag 02 so they can see how bad the service as gone since you both merged.

• 
  Anna Varey (@AnnaVarey1) reported 4 minutes ago

  Why is The Wi-Fi working but PlayStation network keeps going off and saying no internet ???? @virginmedia

• 
  hsf24 (@hsf24) reported 8 minutes ago

  I wish I’d done my research regarding Virgin Media. Awful customer service and not interested in helping whatsoever. Spent hours trying to resolve, £36 a month for Wi-Fi that works in one room - want it anywhere else in a 1 bed flat, that’s another £7.99 a month @virginmedia

• 
  Edger Hogan (@HoganEdgerGolf) reported 10 minutes ago

  @RobTrav @SkyHelpTeam @virginmedia No contract mate, I can cancel anytime with 14 days notice, That's the first thing I checked when they put me through to cancellations, unless they lied about that aswell.

• 
  Simon Skinner (@vultuk) reported 10 minutes ago

  @SkyHelpTeam @andykinsey Have a look at @virginmedia's incident page if you want an example of how customer service during an outage should be performed.

• 
  Gail Carson (@gailforcezero) reported 11 minutes ago

  @virginmedia can you please do something about your Wi-Fi service in Finaghy, Belfast. The service has been absolutely woeful for the past week or so. Once again tonight it is off and has been for hours, just not good enough to have to pay for something we aren’t getting!

• 
  Edger Hogan (@HoganEdgerGolf) reported 14 minutes ago

  @JaySeeDeCaux @SkyHelpTeam @virginmedia I pay sky over £200 a month for a premium service, not to be lied too, I won't stand for it and if virgin do it I will give them a chance to sort it like I gave sky the chance and they failed on basic customer service.

• 
  Kevin Wathen (@WathenActor) reported 15 minutes ago

  @virginmedia I've tried the plethora of help guides (all useless btw ) so what is going on!?