Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS16, TS18 and TS17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 12/07/2025 13:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees and Darlington.

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City Problem Type Report Time
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough Internet
United KingdomHartlepool Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • Tweeter_Tori Tori Gill (@Tweeter_Tori) reported from Darlington, England

    The @virginmedia broadband has been crap today!

  • juneh49 June Hurst 🐈🦊🌷🌻🌾 (@juneh49) reported from Nunthorpe, England

    3 hours trying to cancel a sports package I do not want @virginmedia and I then get cut off. I’m not a happy customer

  • 13thDukeofWmbm Clive Conway (@13thDukeofWmbm) reported from Middlesbrough, England

    Anyone having broadband connection issues with @virginmedia in Middlesbrough? Nightmare trying to get through to em.

  • adallin Andrew Dallin. (@adallin) reported from Darlington, England

    @virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?

  • HHannahJohnsonn Hannah🌼 (@HHannahJohnsonn) reported from Hartlepool, England

    not even surprised #virginmedia WiFi is down fully, literally cuts out every day

  • Robin_Hoodsband Robin Hood (@Robin_Hoodsband) reported from Croxdale, England

    @virginmedia @BAFTA Your service is a sham good for nothing

  • adallin Andrew Dallin. (@adallin) reported from Darlington, England

    @virginmedia internet was down last night I got an email to day that it was fixed late on about half eleven yet today is up and down again. It's not good enough why is it not working, yet again? (DL1)

  • Tweeter_Tori Tori Gill (@Tweeter_Tori) reported from Darlington, England

    @Super_Secretary @virginmedia What a right pain. My 3G is crap too.

  • Toonhero Carlos Spicyweiner (@Toonhero) reported from Hartlepool, England

    @virginmedia All sorted, no longer a customer.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?

  • richarddbaker Richard Baker (@richarddbaker) reported from Darlington, England

    .@virginmedia broadband down. Seems to happen quite a lot!!

  • Toonhero Carlos Spicyweiner (@Toonhero) reported from Hartlepool, England

    @virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.

  • JamesPoole10 James Poole (@JamesPoole10) reported from Redcar, England

    @virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.

  • ItsBowmanTV Bowman (@ItsBowmanTV) reported from Stockton-on-Tees, England

    55 quid a month and virgin media constantly going down. Glad I’m out of contract 🙃🙃

  • juneh49 June Hurst 🐈🦊🌷🌻🌾 (@juneh49) reported from Nunthorpe, England

    @virginmedia I cannot get help cancelling a package I did not want. I tried online & phone. 3 hrs to speak to someone. Transferred once. Second transfer cut off. Nobody phoned me back.

  • wilsopw pete wilson (@wilsopw) reported from Stockton-on-Tees, England

    @virginmedia what the hell is going on with my broadband and WiFi, its been dropping on an hourly basis currently on hold with your call centre for 30 mins listening to your crap music!

  • swangell Stephen Angell (@swangell) reported from Stockton-on-Tees, England

    @virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia absolute pathetic excuse of a mobile phone network, constantly missing important phone calls and being disconnected. Nowhere near as reliable as primary network EE. Not even worth the free unlimited sim card you’ve given me.

  • stephbreckon Stephanie Breckon (@stephbreckon) reported from Hartlepool, England

    @virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm

  • gaussey 𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤 (@gaussey) reported from Redcar, England

    @FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • simonkeenan007 simon keenan (@simonkeenan007) reported

    @virginmedia Having trouble with mine, wife working at home, daughter doing college at home 200 Meg I pay for have a booster but not working well, given up on the phone

  • ademlakey Adem (@ademlakey) reported

    @virginmedia I paid for a 200mb package. I have never even come close to that. Under 50 is where is always sits. Fortnightly interruptions to services. Ever have a “trained” engineer cut through your cables and leave you without internet, phone and tv for a week with no apology or money off

  • oilyoils stanley (@oilyoils) reported

    i’m convinced virgin media was created by a sadist looking to torture people with terrible wifi and customer service

  • mitsyarty Jo (@mitsyarty) reported

    @AngeMcCool @StopFundingHate @virginmedia Awww poor little Ange wange doesn't like the idea of a truly impartial news channel that will provide balanced points of view. You've been spoiled by flagrantly partisan British broadcast news. Grow up you daft sausage.

  • BrianSPotter Brian Potter (@BrianSPotter) reported

    @virginmedia Amazon Prime movies not playing on my Tivo box. Series are working, as is Prime on smart TV. Is there a virgin/prime issue ?

  • Jack76399855 Jack (@Jack76399855) reported

    @AngeMcCool @StopFundingHate @virginmedia ‘I’m a customer, oh please don’t show me things that I disagree with, I’m too stupid to just not watch it’

  • BrianCol2021 Brian Colman (@BrianCol2021) reported

    @adelarks @virginmedia I Know the feeling 66 Mbps wifi on M350 service is appalling, keep being told there is a SNR and they keep missing there fix dates been going on for weeks. Can’t log a complaint because the page isn’t working

  • UrbanWordsmith CreamCrackeredWordsmith (@UrbanWordsmith) reported

    Tried to cancel @virginmedia again. Spent 20 minutes in the queue, turned down the automated offer, another minute listening to the muzak, then the line went dead. I wonder how much that call has put on my mobile bill.

  • wxlsocial Wyn lewis (@wxlsocial) reported

    @virginmedia @Ofcom 7 days to reply to a complaint isn't good enough (still less 28). Including that in your terms to consumers who are protected by legislation isn't good enough. But I've been cut off now. Another complaint to be getting on with.

  • queenie64339913 Researcher (@queenie64339913) reported

    @virginmedia SW18 21 region. WHAT IS CAUSING THE OUTAGE AGAIN?? I think its unfair not to have Internet when people are relying on it especially during the day. It affects people's mindset when they're trying to occupy their day!?