Virgin Media Outage Report in Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Newton Aycliffe, Billingham, Middlesbrough, Stockton-on-Tees and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Darlington |
TV | |
| Newton Aycliffe |
Internet | |
| Newton Aycliffe |
Internet | |
| Billingham |
||
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jose Silva🍥
(@The_JSilva) reported
@virginmedia no internet at home since the 9th September, nobody answers the phones and your system to book engineers is broken. Are you doing anything about it, or should I just cancel my DD and don’t bother anymore?
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Andy Sparrow
(@asparrow7172) reported
I asked one question of @virginmedia which was I want to know how much it would cost me just to have the tv services. I’ve been put thru chat and WhatsApp - nobody will give me a straight answer. Appalling customer service - just appalling. #simplequestion
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David Wisdom
(@Davewizzo1) reported
@virginmedia why is your internet so poor! Says Good Bandwidth but keeps stuttering when watching iPlayer.. Superfast Broadband my ***!!
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Claire
(@Claire74454475) reported
@virginmedia still no wifi! Hangover day with No Netflix , you’re killing me here ! Checked online says no issues in my postcode , when clearly there is
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Jessica Fox
(@JesslaFox) reported
@Jessica_Lea1 @TalkTalk @virginmedia Try BT! Not had any problems (yet)!
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jennie harris
(@jenverybusy) reported
@virginmedia hi, is there something wrong with the network in EN7 area. We have had persistent problems with the TV (anything on catch up, paused, rewound) keeps glitching and is unwatchable and internet speed for a good three weeks not above 8.50mbps (down) and 0.42 (up). Thanks
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Jacqueline
(@djfgiugno) reported
@virginmedia It only took you 1.5 days to fix.
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LaylaSnell
(@LaylaSnell) reported
@virginmedia I pay a lot for your tv + wifi package, and have done for years, but I still don’t get good, stable internet to reach every room in my house. Please can you help?
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Venn
(@vennmorwendian) reported
.@virginmedia are the worst company I have ever had the misfortune to have to deal with. Been on hold since 7.39. Cowboys.
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El Mixmasster
(@MixmasterAK) reported
@virginmedia just want to say Thank You. Few weeks ago, downloading 20gig in as many minutes for a game would never have happened. Especially not over WiFi. So yeah, thanks 👍🏻