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Virgin Media outages and service status in Stockton-on-Tees, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Stockton-on-Tees, including 0 direct reports.
  • The most common problems reported in this area mention Wi-fi, Internet, and TV.
  • The most recent signal from this area was received Apr 19, 4:35 PM GMT+1.
  • 36% Wi-fi (36%)
  • 29% Internet (29%)
  • 14% TV (14%)
  • 7% E-mail (7%)
  • 7% Total Blackout (7%)
  • 7% Phone (7%)

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS19 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 21: Problems at Virgin Media

Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Darlington, Hartlepool, Billingham, and Redcar.

CityProblem TypeReport Time
Stockton-on-Tees Wi-fi 2 days ago
Middlesbrough Internet 2 days ago
Middlesbrough Internet 10 days ago
Darlington Wi-fi 10 days ago
Stockton-on-Tees TV 13 days ago
Darlington Wi-fi 16 days ago

Nearby cities with recent reports

Middlesbrough

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • HannMarieRose
    Hannah (@HannMarieRose) reported from Middlesbrough, England

    @virginmedia midway through the last episode of #SilentWitness and my virgin decides to go down, couldn't of timed it better if you tried 😫😫

  • john_watson_
    𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

  • gaznolan
    Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

  • SimonHolliday13
    Simon (@SimonHolliday13) reported from Thornaby-on-Tees, England

    @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

  • stelambert1977
    steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button not working tonight for sky sports?

  • TownsJake
    JAKE (@TownsJake) reported from Darlington, England

    @virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours

  • Core_Legal
    CoreLegal (@Core_Legal) reported from Stockton-on-Tees, England

    Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

  • davedome
    Dave (@davedome) reported from Darlington, England

    @virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.

  • benrelton
    ben (@benrelton) reported from Hartlepool, England

    Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

  • WarrenBaister
    Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

  • TerryFBH
    Terry Chapman or FBH (@TerryFBH) reported from Yarm, England

    @virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

  • chlowilson__
    Chloe (@chlowilson__) reported from Redcar, England

    Virgin media wifi is down again.. surprise, surprise

  • mark770
    Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

  • citamo
    Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

  • mark770
    Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

  • RBullockITV
    RACHEL BULLOCK (@RBullockITV) reported from Eaglescliffe, England

    Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

  • Arcamede
    Adam Cree (@Arcamede) reported from Redcar, England

    @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sep8001
    KP (@Sep8001) reported

    @virginmedia Hi, Are there some ongoing issues in the HA7 area? We seem be having internet issues over the last few weeks with no internet. Thank you

  • eripley8
    James Munro (@eripley8) reported

    @virginmedia @mobily_uk Can you drop the smiling emoji Virgin. It really is absurdly patronising and shows that you're just laughing at us rather than genuinely trying to help

  • fangaztic2
    Ⓖⓐⓩⓩⓔⓡ Ⓗⓐⓡⓥⓔⓡⓢⓞⓝ (@fangaztic2) reported from Gosport District, England

    @frecklesB13 @wullybh88y @virginmedia If you have paid for the service but not getting it's an offcom matter as they failing in their contract

  • SusanChew5
    Susan Chew (@SusanChew5) reported

    @MrAlanGreen @virginmedia Same here, quoted £400 if we leave, but we aren't even getting a service from them, so £400 for nothing

  • danielgoble
    Daniel Goble (@danielgoble) reported

    @mobily_uk @virginmedia The whole point is to just get you locked into another deal. You threaten to switch and then they lower it and hope you fall for it...all while they try to upsell **** TV packages that nobody wants.

  • Fpityyyy
    Fpity (@Fpityyyy) reported

    @virginmedia shut up all ur gonna do is boost my signal in reality it does fck all

  • f4ckiam
    Gerbil (@f4ckiam) reported

    I feel like I'm on a complaining streak but here goes: This one is for @O2 I have been a loyal customer since the switch-over of Virgin Media customers. I barely use data. So, I've been more than happy with my £9.73/month tariff. The data is unimportant. Unlimited calls/texts is

  • MaloneHustle
    Lee Hustle Malone (ACC INACTIVE/NOT MONITORED) (@MaloneHustle) reported

    @heavyspoilers I think Virgin Media is down mate don’t sweat it.

  • andysmit69
    Andy Smith (@andysmit69) reported

    @kingoftheshed @virginmedia Virgin and Sky the Worst of the Worst mate … get on EE

  • Boss24785
    Boss (@Boss24785) reported

    No way that the internet is STILL down, it has been over 13 ******* hours virgin media wtf