Virgin Media Outage Report in Stockton-on-Tees, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Stockton-on-Tees, Middlesbrough, Darlington and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
TV | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Phone | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
-
Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
-
Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
-
Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
-
Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.
-
Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
-
Cj .
(@luis70105) reported
from
Middlesbrough, England
Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
-
uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
-
Spock Thornaby🖖
(@Spock_Thornaby) reported
from
Thornaby-on-Tees, England
@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
-
Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
-
Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
-
Adam McClelland
(@adam_mcclelland) reported
from
Stainton and Thornton, England
Hazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
-
Chris Blewitt
(@chrisblewitt85) reported
from
Darlington, England
@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
-
Den Butler
(@Digital_Den15) reported
from
Egglescliffe, England
@virginmedia Except if your an existing customer, then it's still £68 a month.
-
James Willson
(@theJamesWillson) reported
from
Hartlepool, England
@virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
-
Ross William
(@rosssimpson) reported
from
Darlington, England
@MiniMosh @virginmedia Also not working in DL1 @virginmedia please sort this :-)
-
James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
-
David Sanderson
(@borolad1965) reported
from
Darlington, England
@virginmedia we are having severe broadband issues in Darlington area this weekend. I'm in DL3 9 area. Other postcodes DL1 as well having issues. Logged with faults and advised it would be sorted 10.10pm yesterday. STILL off this morning and no texts. Please advise.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Matthews
(@PaulMat22170038) reported
@SkySportsF1 Can I give a big shout out to @virginmedia for their recording system cutting out half way through Max’s final lap? Brilliant. And @virginmedia, you still have not sorted out my issue with you ripping me off at £121 pm. Sky, can you help me please? I’m being robbed.
-
Damien Clarkson
(@damienclarkson) reported
@virginmedia our broadband is down in SE18 again for the second time in 24 hours. What is going on?
-
Sam Burns
(@Wysiwyg88) reported
@virginmedia Not as far as I can tell. Nor is it emails to a specific type of recipient. Bafflingly the most recent example was reply to a chain of emails I had already had with a correspondent without issue. Is a known phenomena with Blueyonder based email addresses?
-
Andy Robinson
(@AndyRob69971457) reported
@virginmedia No I haven’t. Online connection checks result in a fault message with engineers working on the issue. This constant broadband fault will make me look elsewhere for a better broadband service.
-
RhysSub
(@SubRhys) reported
@virginmedia @SpotifyUK I ring up to find out why I've had no internet since friday, the mother ****** tries persuading me into a bigger package that's +£18 more than I already pay, I dont have ******* wifi why ******** would I give you 20 pound more for even more no wifi use your head you ******* down
-
Nokaka
(@Sanelle_) reported
@virginmedia for the past week or so the wifi has been switching off in the evening for a bit and then coming back. When we use the app to check status in the area, it says there aren’t problems detected which is a lie. Are you guys doing planned outages to save money?
-
April Williams
(@AprilWilliams_) reported
@virginmedia In regards to the issue with my email account that we've been talking about!!!! I was told the IT team would investigate and get back to me and they haven't.
-
Dean Gledhill
(@deangledhill) reported
@virginmedia Still having trouble. And the problem was again apparent yesterday evening
-
Joe Rabone
(@JRabone) reported
@virginmedia I’ve just paid to watch the NFL now my internets gone down, how longs it going to be down? And yes I’ve checked the service status thing, that confirms it
-
Jay Morrish
(@JayMorrish) reported
@virginmedia hi there, I have recently been having very poor signal strength on our Virgin Wi-Fi and at times nothing at all. Can you look into this for me please?