Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 and TS18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 01/12/2026 07:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool, Spennymoor and Redcar.

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City Problem Type Report Time
United KingdomNewton Aycliffe Internet
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees TV
United KingdomDarlington TV
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • Erinshore11 Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls

  • Blenky64 John Blenkinsopp (@Blenky64) reported from Stockton-on-Tees, England

    @virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.

  • ClareSweep1957 clare williams (@ClareSweep1957) reported from Sunderland Bridge, England

    @virginmedia I thought sky was bad...well I’m about to go back to them

  • Erinshore11 Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    @virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.

  • Bradley_19_ Bradley Osborne (@Bradley_19_) reported from Hartlepool, England

    @RunnerVi @virginmedia Use their email/live support found on their website.

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave

  • wanaldinho wayne burnett (@wanaldinho) reported from Middlesbrough, England

    @virginmedia come on guys internet still not working in Middlesbrough

  • FatAbbott Ste Addison (@FatAbbott) reported from Thornaby-on-Tees, England

    @SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please

  • ClareSweep1957 clare williams (@ClareSweep1957) reported from Sunderland Bridge, England

    @virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky

  • HayleyJenkins21 Hayley Jenkins (@HayleyJenkins21) reported from Darlington, England

    @virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!

  • JanetteMcMain Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia We have rang to cancel & now managing to speak with someone !!

  • BrendaMullen Dancebrack1 (@BrendaMullen) reported from Darlington, England

    @virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JackRNorman94 Jack Norman (@JackRNorman94) reported

    @virginmedia wifi is down and I start work from home soon. Been on hold for nearly an hour now and no answer. App says my service is ‘spot on’. Please help.

  • JoshGrimshaw11 Josh Grimshaw (@JoshGrimshaw11) reported

    @virginmedia Broadband not working, sign in to my account and it says I’m no longer with virgin media anymore. Brand new customer and haven’t cancelled anything. Need help!!

  • cjmrfn cjmr🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@cjmrfn) reported

    @virginmedia Your WiFi is ****, my internet has gone off 10+ times in just 3 days sort your **** ******* internet out

  • MrPeterVernon2 Mr Peter Vernon (@MrPeterVernon2) reported

    @virginmedia Monday update, someone got back to me this morning and I've now been put me in another queue waiting for another member of the team who will help me.

  • KingsEvangelism Gary (@KingsEvangelism) reported

    @virginmedia It would be better if you made a customer promise and delivered on the service rather than trying to correct me. You staff is rude & incompentent. Why don't you DM me and provide contact details. I'm giving you 2 days to remove your service from my home.

  • mole2112 Adds (@mole2112) reported

    @virginmedia are there reported issues in B26? Internet has pretty much ground to a halt since yesterday.

  • kian0___ kian (@kian0___) reported

    @virginmedia sort out your **** ******* internet, sent out 'improved' boxes and ever since the wifi has been **** you ******* frauds

  • JoshGrimshaw11 Josh Grimshaw (@JoshGrimshaw11) reported

    @JaackMarak @virginmedia Wouldn’t be a problem if it was something on my end but haven’t touched it, I’d be on hold for about 2 hours as well if I rang up

  • Jojocurlytop Jo Ratcliffe (@Jojocurlytop) reported

    @virginmedia no engineers / no tv / no response ! Disgraceful service and I want out !

  • jenballie Dr. Jen Ballie (@jenballie) reported

    @virginmedia They refused to send a replacement hub or acknowledge its faulty. I had to go through several tests despite telling the advisor the hub had no power. An engineer is coming out today. I hope they can help