Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19 and TS17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Middlesbrough, Stockton-on-Tees, Hartlepool, Newton Aycliffe, Spennymoor and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
TV | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
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Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
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Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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Marcus Dempsey
(@marcusdempsey) reported
from
Darlington, England
@virginmedia Another day another broadband outage. :(
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
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ALLAN HARPER
(@glaswegian78) reported
from
Ingleby Barwick, England
******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia It's down AGAIN! 😤😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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helena dennis
(@dennis_helena) reported
Been without functioning WiFi for 3 days and no answer from the call centre HELP PLEASE @virginmedia we are desperate 😱
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Sam Caunt
(@SamCaunt) reported
@virginmedia Status page says no issues. Rubbish. No dial tone. Obvious engineer required. Stop fobbing us off. Get engr out who did not do job yesterday.
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SB_1985
(@SB19853) reported
@virginmedia The reason in text you in the first place is that I couldn’t get through on the phone lines, huge waiting times I experienced. Problem looks to be fixed, although I am still waiting on further info. Very poor service all round.
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T Jacobs Shrivastava
(@tjacshr1) reported
@dennis_helena @virginmedia Oh nooo, hope you have it sorted soon. Have been hearing increasingly of problems locally 😪
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Joanne 🧘🏼♀️
(@JoanneElliott_) reported
Anyone got their phone with @virginmedia and can tell me how much data I’d need to get him? He’s going to do it through @NOWTV but as I said the WiFi in the Hospital is really bad so has to use mobile data
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Gaz
(@Maudeyyyy) reported
@virginmedia I’ve noticed numerous people are complaining about the same thing in terms of it now showing on the service status. I’ve been waiting on the online chat for over 45 minutes now. It’s actually embarrassing.
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Graeson Laitt
(@Laitty) reported
@virginmedia 90 minutes and counting now John. That's just today. Do you really think this is good customer service?
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Ryan Quinn
(@RyanEfc1989) reported
@virginmedia loyal customer for 4 years Moved temporary into flat while we wait to move into new home Flat not serviced by virgin nearly £200 to end £30 a month contract You would of been first choice when we moved into new house now you will never get another penny from me ever
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JoJo🐝🐝🐝🐝🐝
(@JOJOBE69) reported
@virginmedia In other words go away and try get your own answers. That just confirmed what I was thinking. Going to cancel the order. Many thanks have a nice day!
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Amrutha
(@Amrutha23279193) reported
@virginmedia I took virginmedia service from nov2nd but have not recieved the service till nov 7th and my billing started fromnov2nd. The problem was with your side, I was not been provided with the atenuator and I waited for the engineer to get this sorted. Also my referral has been declined