Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 02/10/2026 17:35

February 10: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Middlesbrough, Stockton-on-Tees, Hartlepool, Newton Aycliffe and Spennymoor.

Loading map, please wait...
City Problem Type Report Time
United KingdomDarlington TV
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • tastyparmo tastyparmo (@tastyparmo) reported from Nunthorpe, England

    @virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.

  • Benjiffy Benjamin Clarkson (@Benjiffy) reported from Stainton and Thornton, England

    So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.

  • Emfozz Emma (@Emfozz) reported from Middlesbrough, England

    @virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done

  • chrisrenahan Chris Renahan (@chrisrenahan) reported from Nunthorpe, England

    On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    @virginmedia It's down AGAIN! 😤😡

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    @virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now

  • glaswegian78 ALLAN HARPER (@glaswegian78) reported from Ingleby Barwick, England

    ******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    So once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia

  • Emfozz Emma (@Emfozz) reported from Middlesbrough, England

    @virginmedia I've already filled the form out online for a complaint

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    @virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.

  • karenveater Karen Veater (@karenveater) reported from Sunderland Bridge, England

    @virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.

  • marcusdempsey Marcus Dempsey (@marcusdempsey) reported from Darlington, England

    @virginmedia Another day another broadband outage. :(

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia Just raised a new complaint via the website

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jessica12351588 Jessica McRae (@Jessica12351588) reported

    @virginmedia I can connect to my Wi-Fi but it says no Internet connection? I don’t own the Wi-Fi my relative does I’ve unplugged and plugged it back in nothing is working? Is there an issue on your side at all? Many thanks

  • nicodsmit Nico Daniel Smit (@nicodsmit) reported

    @virginmedia @virginmedia terrible customer service! Stay away. @virginmedia is good #takingyourmoney or #upselling your contract and then 4get about you. I have been without service since 9 DEC 2021. One lie after the next. Keep billing me. NO HELP!!!!!

  • MikeCorsten Mike Corsten (@MikeCorsten) reported

    Third Saturday in a row and @virginmedia is down.

  • Sau59g79 heart of the matter (@Sau59g79) reported

    @virginmedia The only option that offered was for me to setup another contract with Virgin that would allow them to issue a PAC number for my original mobile number. I have to wait for the SIM to arrive before this can be done, so God only knows when I will have my number working again

  • dgwbirch Dave "Woking 9 to 5" Birch (@dgwbirch) reported

    @virginmedia Is your system still down for “maintenance”? Just like it went down for “maintenance” yesterday?

  • nicolam604 nicky (@nicolam604) reported

    @virginmedia terrible service and can’t get through to cancel services !!!

  • mkelz111 Marvs (@mkelz111) reported

    @virginmedia This has been going on since yesterday! Customers can't make any adjustments, have to wait over an hour to get through. Yet you still take monthly payment and we haven't received the service!

  • ElimuAnn Ann Bircumshaw (@ElimuAnn) reported

    @mel_gav @virginmedia No just the substandard level of customer (dis)service at Scottish Power🥴

  • freelance_liar Andrew Blair (@freelance_liar) reported

    @virginmedia That’s just the information you’ve already tweeted me. You’re telling me the solution to being disconnected when I call in is to write in by post and there are no other options?

  • Terruccio Henry Alphendery (@Terruccio) reported

    @OffMyNoodles @virginmedia Awful, just awful.