Virgin Media Outage Report in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, Redcar, and Darlington.

City	Problem Type	Report Time
Middlesbrough	E-mail	4 hours ago
Middlesbrough	Internet	2 days ago
Billingham	Total Blackout	2 days ago
Middlesbrough	Phone	2 days ago
Hartlepool	Wi-fi	3 days ago
Middlesbrough	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  steven lambert (@stelambert1977) reported 19 seconds ago from Thornaby-on-Tees, England

  @virginmedia why is the red button not working tonight for sky sports?

• 
  Cameron Ross (@pumbingchap) reported 2 minutes ago from Sunderland Bridge, England

  @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

• 
  rachel (@rachsclarke) reported 6 minutes ago from Middlesbrough, England

  @virginmedia You realise we’ve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service

• 
  SimonMorrisonPeacock (@simonmp68) reported 6 minutes ago from Thornaby-on-Tees, England

  @virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed

• 
  steven lambert (@stelambert1977) reported 7 minutes ago from Thornaby-on-Tees, England

  When will the channels issue be fixed? @virginmedia #virginmedia

• 
  Christian Wolf Rubin (@wolfrubin) reported 8 minutes ago from Sunderland Bridge, England

  @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

• 
  Cameron Ross (@pumbingchap) reported 9 minutes ago from Sunderland Bridge, England

  @virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….

• 
  rachel (@rachsclarke) reported 10 minutes ago from Middlesbrough, England

  @virginmedia Thanks, do you have an ETA of when you’re issue will be resolved? Many of us could of purchased this game with a different streaming service if we knew you would be having the same issues with red button as per usual

• 
  Lorraine Ripley (@Lorryolly) reported 13 minutes ago from Darlington, England

  @virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥

• 
  Mark Webster (@MarksWeb41) reported 14 minutes ago from Darlington, England

  @virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?

• 
  SimonMorrisonPeacock (@simonmp68) reported 21 minutes ago from Thornaby-on-Tees, England

  @virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

• 
  Chris Christopher (@Christo72210007) reported 29 minutes ago from Nunthorpe, England

  @virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?

• 
  SimonMorrisonPeacock (@simonmp68) reported 41 minutes ago from Thornaby-on-Tees, England

  @virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me

• 
  steven lambert (@stelambert1977) reported 42 minutes ago from Thornaby-on-Tees, England

  @virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 42 minutes ago from Guisborough, England

  @virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 45 minutes ago from Guisborough, England

  @virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours

• 
  rachel (@rachsclarke) reported 54 minutes ago from Middlesbrough, England

  @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

• 
  Mat⚙ (@NotEnoughTECH) reported 54 minutes ago from Ingleby Barwick, England

  Hey @virginmedia what's your support email address in the UK? Your website is absolutely useless in that regard

• 
  Cameron Ross (@pumbingchap) reported 58 minutes ago from Sunderland Bridge, England

  @virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…

• 
  Ryan Wilšon (@Ryan_UTB) reported 60 minutes ago from Stockton-on-Tees, England

  @virginmedia your internet is so bad

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave Alty (@davealty) reported 2 minutes ago

  Waited since 9am to speak to @virginmedia online (you can't call) answered at 5, transfered me to customer relations that never answered and closed at 6. What a waste of a day. And its a @virginmedia mistake thats caused this in the first place.

• 
  Chris Diamond (@chrisyboyone) reported 2 minutes ago

  @virginmedia Hi. No it is not and my 100meg internet is running as Laos as 1meg at time. I have done all of the stuff on the website and connect app. Thais needs to be resolved ASAP as I am unable to use my service!

• 
  jstodd25 (@jstodd25) reported 11 minutes ago

  @virginmedia waited hours for a reply when I got one person done security took ages to come back to me, they wanted to test connection (which was down at that moment) then tried to asked security again which I said I had already done to be told it's end of their shift & I'm back in a queue

• 
  Will Hurst (@WHurst1) reported 13 minutes ago

  @virginmedia Not good enough. As a customer of many years, I think I’ve done more than enough to try to resolve this already as my thread explains. I’m not sure @virginmedia actually wants my business

• 
  Random Dislikes (@random_dislikes) reported 17 minutes ago

  @virginmedia Phone line issues

• 
  Abel 💾 (@AbelInUK) reported 19 minutes ago

  @virginmedia But the prices are automatically risen after finishing the contract anyway, then when trying to renew, with the counteroffer, you never keep the same price, it’s always more than before...

• 
  JT (@leeds2d) reported 26 minutes ago from Bishop Auckland, England

  @virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service

• 
  Kerry Tatton (@KerryTatton) reported 26 minutes ago

  On hold to @virginmedia for 1 hour 4 minutes fed up of same loop of ed sheeran songs before my call gets disconnected. Angry right now. Appalling service Sort it out!!@ Need to speak to someone so how long will i have to wait tomorrow??

• 
  daniella tracey (@daniellatraceyy) reported 30 minutes ago

  how do u get hold of virgin media in a pandemic you don’t the shittest wifi service ever @virginmedia

• 
  james (@james43885678) reported 34 minutes ago

  @virginmedia why do you never do anything ypu say you will ?