Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 and TS18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Darlington, Newton Aycliffe, Stockton-on-Tees, Spennymoor and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
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| Middlesbrough |
TV | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Ashley Wright
(@ashleyhwright) reported
from
Darlington, England
@virginmedia Internet seems to be down on DL3? Any update?
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia absolute pathetic excuse of a mobile phone network, constantly missing important phone calls and being disconnected. Nowhere near as reliable as primary network EE. Not even worth the free unlimited sim card you’ve given me.
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia All sorted, no longer a customer.
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
.@virginmedia 45 minutes on hold now listening to the horrible music!
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James Poole
(@JamesPoole10) reported
from
Redcar, England
@virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.
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Andrew Dallin.
(@adallin) reported
from
Darlington, England
@virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?
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Richard Baker
(@richarddbaker) reported
from
Darlington, England
@virginmedia To investigate the problem with my broadband hub.
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@virginmedia No, everything is fine thanks, the outage only lasted two hours.
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Stephen Angell
(@swangell) reported
from
Stockton-on-Tees, England
@virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Stephanie Breckon
(@stephbreckon) reported
from
Hartlepool, England
@virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm
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Chris Lyons
(@oliverpostgate) reported
from
Darlington, England
@sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Broad
(@goodolway) reported
@virginmedia It is just odd for a large media company to have one person in the Billing department that comes onto the chat. Asked me for security and then to tell me they are going to lunch and leaving me to wait for 45 minutes to keep an eye on the chat for them to return. Really bad!
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Barry Collins
(@bazzacollins) reported
@AFCGoonerPaul @virginmedia The Virgin Support line ran an automatic test on my line, decided everything was fine and booted me off the call. Brilliant.
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OptimusD
(@Optimus_D_) reported
@virginmedia Apparently 4pm, not good enough when everything runs in your service.
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Christina
(@CTRSummers) reported
@virginmedia Hi! My mum got a call from someone claiming they were from virgin media and said our Internet is being hacked. He asked her to download an app called Quick Support which she didn't as she was already suspicious of the guy. The app is fraud as it mirrors your device
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Julie Carter
(@julieecarter) reported
@virginmedia @virginhelp Thanks, I had confirmed an upgrade, but was at work. When I got home and looked at handsets I charged which one I wanted. So called to alter the order. This is where the problem lay.
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Jacqui C
(@MistyStorm152) reported
@virginmedia Thats the problem,we have tried for the last 6wks to talk to cust servs but no one answers call,last time we were on hold for ov 1hr then got cut off.We emailed various times,one is answers! As i said originally its prob a easily solved problem but no one will reply in cust ser!
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georgia
(@__georgiaw) reported
@virginmedia how do I cancel my contract when I’m moving house?
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TAMorsy
(@Tamer__Morsy) reported
@virginmedia is this company a joke? Signed a contract on 1st Nov and chose the service to be ready on 5th Dec. On 2nd of Dec, you decided to move the installation date to 22nd. On 19th you moved it to 22nd, and today, you moved it to 19th Jan?????!!!!!
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shantazhir
(@shantazhir) reported
@virginmedia Placed a broadband order with you, promptly (within an hour) cancelled - after current provider, @SkyUK, offered a better deal - was told it was taken care of, and days later, see that it has not, and am on the phone again. Poor form, @virginmedia.
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Claire Coffey
(@weezyc71) reported
@virginmedia no service since 2pm yesterday, same for my neighbours, your website says no issues, what's going on? Customer service no help. Sort it out please!