Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 11/20/2025 19:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees, Darlington and Redcar.

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City Problem Type Report Time
United KingdomMiddlesbrough TV
United KingdomHartlepool TV
United KingdomStockton-on-Tees TV
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Phone
United KingdomStockton-on-Tees Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • AllpointsTV AllpointsTV - Jamie (@AllpointsTV) reported from Guisborough, England

    @virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia

  • Wathey Shaun Wathey (@Wathey) reported from Sunderland Bridge, England

    @virginmedia how do I make a complaint?

  • Ryan_UTB Ryan Wilšon (@Ryan_UTB) reported from Stockton-on-Tees, England

    @virginmedia your internet is so bad

  • Lorryolly Lorraine Ripley (@Lorryolly) reported from Darlington, England

    @virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥

  • wolfrubin Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England

    @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

  • MarksWeb41 Mark Webster (@MarksWeb41) reported from Darlington, England

    @virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button not working tonight for sky sports?

  • NotEnoughTECH Mat⚙ (@NotEnoughTECH) reported from Ingleby Barwick, England

    Hey @virginmedia what's your support email address in the UK? Your website is absolutely useless in that regard

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia You realise we’ve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Thanks, do you have an ETA of when you’re issue will be resolved? Many of us could of purchased this game with a different streaming service if we knew you would be having the same issues with red button as per usual

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    When will the channels issue be fixed? @virginmedia #virginmedia

  • AllpointsTV AllpointsTV - Jamie (@AllpointsTV) reported from Guisborough, England

    @virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour

  • werbedoyle gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia hey hey virgin media wifis down. Your web site says it fixed ????

  • Christo72210007 Chris Christopher (@Christo72210007) reported from Nunthorpe, England

    @virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gitaji Zeta.J (@gitaji) reported

    @virginmedia Hello, I am disappointed that after being a loyal customer for over 12 years I have been asked to pay for equipment. I moved house and VM do not have cables so I have to go with another provider. They still want payment for equipment

  • CharlesCoombes Chazz Coombes (@CharlesCoombes) reported

    2of2 @virginmedia, so paying for a service that is unreliable & not working. When i call to sort it just go round in circles with a computer, just want to speak to someone. Or simple answer is i take my money else where. End off

  • susana_mendonca Susana Mendonça (@susana_mendonca) reported

    @virginmedia what is going on with your broadband?! Your customer service just told me wifi in N11 area wouldn’t be working until Tuesday!! How can it take that long to fix it?

  • richie8410 Chris Richmond (@richie8410) reported

    @virginmedia Yes as I say you just keep moving the time back from 23:45 last night to 10:00 this morning; and no doubt another push back to a thin air picked time in the next 35mins. Presumably same issues in KT as TW that we have had several times the last cpl mths and aren’t updated on fix

  • Naderjegham Nader Jegham (@Naderjegham) reported

    @virginmedia Regarding the V6 I was told they’ll send me 1 but when I called back to get help with the internet I asked if the V6 was on order and was told there’s nothing showing in my account. As for heating router is hot to touch and requires rebooting constantly

  • CharlesCoombes Chazz Coombes (@CharlesCoombes) reported

    @virginmedia Hi, yes i am when i enter my details i just get redirected back to the start of it all. Such a poor service. I have been a loyal customer for many years now & with the continued issues over the last year or so. Think its time to move on from Virgin

  • alistairster1 alistair.sterling (@alistairster1) reported

    @virginmedia Issue updates We can email or text you (your choice) with updates on this issue, and tell you when it's been done. This is cut/paste from virgin website. So again no answers given to my questions. Where are my updates for ever moving fix time (now 12 pm was 9am and then 10am)

  • CaSurreyLady My quiet account (@CaSurreyLady) reported

    @virginmedia Wow your connection is really struggling the last 48 hours. I’ve been fortunate to not have any problems prior to this…what’s going on?

  • Hubster999 Hubster (@Hubster999) reported

    @brucemurchie @virginmedia Not a good idea declaring outages in a postcode district. Well known that burglars trawl provider feeds, knowing all those security cameras will be off line. Suggest you stick to private messages rather than attracting trouble to our area please.

  • sankark4 Sankar (@sankark4) reported

    @virginmedia No reply received yet on the complaint.