Virgin Media Outage Report in Stockton-on-Tees, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 , TS18 and TS19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, Redcar, and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
Internet | 1 day ago |
|
Billingham
|
Total Blackout | 1 day ago |
|
Middlesbrough
|
Phone | 1 day ago |
|
Hartlepool
|
Wi-fi | 2 days ago |
|
Middlesbrough
|
Internet | 3 days ago |
|
Stockton-on-Tees
|
Wi-fi | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Canโt watch TV over a week now. Not good
-
Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England@virginmedia Just raised a new complaint via the website
-
Kirsty ๐๐ (@Kirsty_x85) reported from Darlington, England@virginmedia It's down AGAIN! ๐ค๐ก
-
Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
-
Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
-
Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like itโs UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too ๐๐
-
Karen Veater (@karenveater) reported from Sunderland Bridge, England@virginmedia youโre broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess Iโm looking for a new service provider!
-
Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered ยฃ10 after being patronised again. Want to cancel, can't unless I pay over ยฃ200. Ombudsman it is then.
-
Marcus Dempsey (@marcusdempsey) reported from Darlington, England@virginmedia Another day another broadband outage. :(
-
Kirsty ๐๐ (@Kirsty_x85) reported from Darlington, EnglandSo once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia
-
Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Iโve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
-
Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
-
Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
-
Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
-
Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England@virginmedia Shame your customer service doesn't have a little more oomph.
-
Benjamin Clarkson (@Benjiffy) reported from Stainton and Thornton, EnglandSo @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for ยฃ5 more, or an extra ยฃ23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
-
Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
-
Kirsty ๐๐ (@Kirsty_x85) reported from Darlington, England@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
AY80 Obs_Con.Ryder (@AY70_Obs) reported@virginmedia you have the worst customer service experience i have ever experienced..third person now to cancel all my subscriptions & still cant get the message i have had enough and Iโm leaving โฆ worse customers experience to-date well done i wont be back or recommending you
-
BeccaSomething (@BeccaSomething) reported@virginmedia Hi, I am in contact with someone from the forum who wants to get an engineer out asap. Said the issues they can see is something that cannot be fixed remotely. ๐คfingers crossed this will fix it.
-
Anne Greensmith ๐ (@snowleopardess) reported@virginmedia Hi. Are there any issues with broadband in the SE8 area this afternoon? Your service checker says not but we have no BB.
-
Dominic (@domlepagegsy) reported@virginmedia Hi, still no service in SO224DN for 24 hours. Can you check please?
-
Mark linley (@Lordlinley) reported@hannahp1987 @virginmedia Iv had an engineer out twice still no good Iโm reporting virgin to ofcom how can u sale 1gig BB and get minimal speak also check virgin media forums all having same issues
-
Steven Fawcett | ๎จ | ๐พ | First Minister of Mars | (@StevenFawcett_) reported@mandeepnayee @virginmedia 7 months it took them to agree to cut me off, they are the worst company I have ever had for broadband. I wish you better luck Mandeep ๐๐
-
Hi (@A_Person_Ish) reported@virginmedia @virginhelp your website is utter ****.....
-
Duncan Smith (@edward036) reported@virginmedia Why do I have to wait for 3 weeks for a manager to come out with his laptop to come out to fix My broadband installation issue.He was due yesterday but you cancelled him until 10th March!!
-
Stacey Davies (@StaceydDavies) reported@virginmedia no dial tone at number 11, SA12 6PL. Checked online for issues but itโs saying there arenโt any. Please can you check the status, as this phone line is also linked to an emergency lifeline
-
GPENMAN (@GPENMAN5) reported@virginmedia been waiting 3hrs to get through to customer relations?