Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17, TS18 and TS16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 11/24/2025 06:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Stockton-on-Tees, Middlesbrough, Darlington and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomHartlepool Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough TV
United KingdomHartlepool TV
United KingdomStockton-on-Tees TV
United KingdomMiddlesbrough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • Emfozz Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Have had this issue since I joined Virgin

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load

  • InstantKarmaUK Jason Brown (@InstantKarmaUK) reported from Darlington, England

    @virginmedia The problem is being dealt with following a text based support case. Thanks!

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now

  • 7Tazy Levi (@7Tazy) reported from Middlesbrough, England

    @Zyqlon @virginmedia WiFi down stairs

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too

  • InstantKarmaUK Jason Brown (@InstantKarmaUK) reported from Darlington, England

    @virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!

  • Emfozz Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Redcar, England

    @virginmedia need help

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is

  • Emfozz Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying

  • Erinshore11 Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    @virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stuarturquhart1 stuart urquhart (@stuarturquhart1) reported

    @virginmedia are you calling people up to tell them there is a problem with Internet speeds?, sure its a scam but had 2 calls from different numbers this morning, just put phone down

  • JudgementalO JudgementalJudyOG (@JudgementalO) reported

    This @virginmedia problem is a joke. Why is it every time I have called since the 23rd March all I get told is a work order has been raised and to phone back in 48 hours. And yet again been told to wait 48 hours but also don't call back for 8 working days. JUST SORT THE NUMBER.

  • Chelsealap0 Chelsea Pemberton (@Chelsealap0) reported

    @virginmedia Hello, thank you for your reply. There wasn’t anything showing online but we now have service again! 🙌🏼 it wasn’t just us so there must have been another fault in the area!

  • AxzulGreen Axzul (@AxzulGreen) reported

    @virginmedia fix your online ordering system. I hate finding out after ordering and dealing with your “customer service” that my phone isn’t in stock. Then having my order end up parked because a rep recommended cancelling and reordering the colour that is.

  • ChrisTh22780378 Chris Thompson (@ChrisTh22780378) reported

    @virginmedia Thanks, I've dropped a text over and had the auto bot replies asking what the issue is with the same options as the phone call I had earlier? I'm not sure this has registered the above request/interest for the WiFi pod? I'm not entirely convinced that anything will happen?

  • Carlosfromage Carl-Rae-Tae (@Carlosfromage) reported

    @virginmedia @nickholding01 The biggest issue I think people have is this page doesnt actually contain methods to contact Virgin Media, its an FAQ page not a contact page. You end up in a loop where one page takes you to a contact page, then the contact page takes you back to where you were.

  • RicOnTheTyne Ric T (@RicOnTheTyne) reported

    Looks like @virginmedia is down in Dover can't get on the WiFi at all I think for the money I'm paying I will look at another provider in general

  • amyb94 Amy (@amyb94) reported

    @badmoonrising1 @virginmedia Yeah I’m trying to work from home and a colleagues has also gone down!! So annoying!

  • badmoonrising1 sean bibby (@badmoonrising1) reported

    @amyb94 @virginmedia Also in Dover Amy, it's quite annoying as it says there are no known issues and the kids were in the middle of watching Ben and Holly.

  • quibz120 Dark King Rayleigh (@quibz120) reported

    @virginmedia so just spoke to to one of your team for a complaint resolution and absolutely disgusting service. Your management team is disguising and doesn’t even care about your customers