Virgin Media Outage Report in Stockton-on-Tees, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18, TS19, TS17 and TS20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Stockton-on-Tees, Middlesbrough and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Internet | |
| Hartlepool |
Internet | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
||
| Stockton-on-Tees |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Chloe
(@chlowilson__) reported
from
Redcar, England
Virgin media wifi is down again.. surprise, surprise
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel
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Jim Gardner 🇪🇺🇺🇦
(@Jim_Gardner_) reported
from
Stockton-on-Tees, England
@SimonMarksFSN Ironically it's the only streaming service of the latest to launch I considered subscribing to here in the UK because CNN removed itself from Sky and Virgin Media when Warner announced its own streaming platform. I hope it now comes back, although it never left LG's WebOS IPTV.
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The Jolly EV Fan (now living up in the North)
(@Thejollyevfan) reported
from
Stockton-on-Tees, England
@virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?
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Adam Cree
(@Arcamede) reported
from
Redcar, England
@virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia hey hey virgin media wifis down. Your web site says it fixed ????
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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brian
(@seven7ins) reported
Contacted @virginmedia to sort new CHEAPER contract, what a carry on. Agent & supervisor with poor English skills. Couldn't offer new CHEAPER contract but could offer me a 44p saving. Ur complaints process is a shambles. Ur live chat is shite, ur whatsapp chat bot is shite. 1
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Laurence ****
(@LaurenceToke) reported
@virginmedia so yet again I've reached the maximum number of devices when trying to use VirginTVGo on my PC, even though 3 on the list are the same device (my PC). Tried to find out how to fix this on the website or even a chat function but went round in circles. Useless.
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Darren Smith
(@daza123456) reported
@virginmedia Nope, enabled pop ups etc and still not working. Knew I should of stuck with sky
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David
(@Aethiral) reported
@virginmedia Yeah it’s never planned works it just cuts out for a while and everyone complains and then it goes back question is why around midnight? This has got to be intentional.
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Archaic Wolf
(@ArchaicWolf) reported
@virginmedia I'm Desktop and Server support level 2. Tried it all to no avail. Probably just going to give up and save money with another supplier.
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ParveenKaur
(@parveenthethy) reported
@DaughterHell1 @virginmedia Go to Resolver and complain- @virginmedia is all talk and no results. They don’t deliver what they promise ! Been suffering with a faulty router for 2 years that they haven’t been able to fix !
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Bankhouse Surgery
(@bankhousesurge1) reported
The computer system and telephones are now working after the outage from Virgin Media yesterday. Please be patient when visiting the surgery as we have a backlog from yesterday to work through. We will endevour to get this rectified as soon as possible
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Luke
(@LukeMac0603) reported
@virginmedia my cable has been cut whilst workman are outside and I’ve lost all signal and connectivity. I need to arrange for someone to come out and fix it but I can’t find anywhere on your website how to go about it. Please can you advise. Thank you
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Jen
(@Jenmax_83) reported
@virginmedia any idea how long my service will be down for? So far no Internet, TV or phone line since 3pm yesteday and your website fix time just keeps going up.
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Josh Harsant (he/him)
(@joshharsant) reported
@virginmedia Yup. Says there’s an issue and “you’ve let your technicians know”. Far from ideal when working from home. I really expect better given what we pay for.