Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS20 and TS19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 02/25/2026 10:20

February 25: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool and Newton Aycliffe.

Loading map, please wait...
City Problem Type Report Time
United KingdomMiddlesbrough Total Blackout
United KingdomStockton-on-Tees TV
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • davedome Dave (@davedome) reported from Darlington, England

    @virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.

  • JoBooth10 Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England

    @markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂

  • chrisblewitt85 Chris Blewitt (@chrisblewitt85) reported from Darlington, England

    @virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!

  • AmyIrving Amy Irving (@AmyIrving) reported from Egglescliffe, England

    Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish

  • tim_robson_1980 uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England

    @virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡

  • Spock_Thornaby Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England

    @JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @virginmedia Agent has disconnected with no notice, appalling service

  • tim_robson_1980 uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England

    @virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡

  • Poddddddd Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England

    @virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    @virginmedia broadband down again!!!

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔

  • ha66ie Paul Haggie (@ha66ie) reported from Yarm, England

    @virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.

  • Spock_Thornaby Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England

    @JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄

  • Matt72423 Matty Erskine (@Matt72423) reported from Sunderland Bridge, England

    @virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • annanye Anna Nye (@annanye) reported

    @virginmedia I have had a family emergency so it may have to wait until Monday now

  • TruemaJane Jane Trueman (@TruemaJane) reported

    @virginmedia @virginhelp I can’t dial out from my Virgin mobile, I can receive calls, use the internet and WhatsApp. I have been on hold for over 40 minutes on a landline and had to give up. Is this a issue for other users?

  • Leelamou 🌻 Sophie 🌻 (@Leelamou) reported

    @virginmedia please can you give me the phone number to speak to someone about my internet. It’s constantly going slow or stopping, I have to reboot constantly, I work from home so it’s important my connection is reliable and it hasn’t been for quite a while now

  • MrBazza MrBazza 🎬 (@MrBazza) reported

    @virginmedia Outgoing calls aren’t working unless you use WiFi calling which doesn’t help when you’re out and about.

  • burcucanb Burcu Can (@burcucanb) reported

    I have been trying to contact #virginmedia for 3 days now with non-stop to cancel my broadband but no success yet to reach to an agent on live chat! How long more should I wait?

  • Hops1970 Graham Hopkins (@Hops1970) reported

    @virginmedia Is there a problem with Virgin mobile I can’t make any calls out?

  • kelly1latorre Kelly Ward ( was Collins ) (@kelly1latorre) reported

    @virginmedia Help I need your complaints department urgent a member of your sales team and moved my phone over to o2 without my permission and they say they cannot cancel it and my phone number will disconnect !!!!!!

  • Mark83156091 Mark BigFoot1963 (@Mark83156091) reported

    @virginmedia I know have to admit your non customer service is worse than @TalkTalk who was the worst in the universe

  • sheeps68 sheeps68 (@sheeps68) reported

    @virginmedia So my virgin mobile will not make a call. Keeps immediately going to call failed immediately after dealing. Can receive calls, use what's app calls, text and data just not a normal call. Tried everything so appears a network issue.

  • nhickson0 hickson0 (@nhickson0) reported

    @virginmedia Im at work those hours so won’t be available I’ve also had another person from your twitter offer me the same thing a few days ago then they never got back to me