Virgin Media Outage Report in Stockton-on-Tees, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 , TS18 and TS19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Stockton-on-Tees, Redcar, and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool
|
Wi-fi | 1 day ago |
|
Middlesbrough
|
Internet | 2 days ago |
|
Stockton-on-Tees
|
Wi-fi | 12 days ago |
|
Middlesbrough
|
Total Blackout | 12 days ago |
|
Middlesbrough
|
Total Blackout | 12 days ago |
|
Middlesbrough
|
TV | 13 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Bryan Light (@UKLightCreation) reported from Redcar, England@JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Have had this issue since I joined Virgin
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Jason Brown (@InstantKarmaUK) reported from Darlington, England@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Bryan Light (@UKLightCreation) reported from Redcar, England@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.
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Jason Brown (@InstantKarmaUK) reported from Darlington, England@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Faceless Millions. She/Her (@MooroMilitia) reported@virginmedia Thanks, but that's what I've been doing for nearly 14 days. Someone will message to say they'll help, but then there'll be no other contact until the next day when a message asks if I still need help. It keeps happening over and over, so I need to get it sorted now. Thanks!
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Paula Murray (@PaulaMu14796554) reported@virginmedia And please don’t ask me to call the number as I have phoned several times and tried the web chat but it’s impossible to get a reply. My last call was cut off after holding for 48 minutes. Worst customer service I’ve ever experienced.
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Lara (@Anniversary) reported@virginmedia Awful service hour long phone call to be hung up on. Loyal customer for years and you try raising my price £12 whilst offering new customers a cheaper and faster deal
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Julie Cox (@JulesCox1959) reported@MartinSLewis please can you help with advice about @virginmedia I have had the most appalling experience trying to leave and I cannot get this resolved it has caused me so much distress and I don’t know what to do now
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Colin Mead (@colinmead69) reportedSo @virginmedia called tonight to offer us a tv package, once I said our router was poor and the signal strength was weak he hung up!! Very strange....
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Vera Deacon (@veradeacon) reported@virginmedia Contstantly from 7am until after 4pm, your text service is awful, wait a ridiculous amount of time for a reply and get nowhere! 😡
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TakeAim Ltd (@TakeAimCoach) reported@virginmedia Performed 2-3 times in the past month. Same issue exists. How can the hub range reduce. We had perfect coverage through the entire house with a steady 150mb signal... we then upgraded and an engineer came to balance the signal but things were immediately worse. So many complaints
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Andy Patrick (@BittermanAndy) reported@virginmedia By the way... STILL not had a reply, more than a week later. You said I'd get a prompt reply from one of your staff. You lied. You flat-out lied to me! I'm since having *even more* problems, but can I get hold of anyone in your company? Disgraceful customer service.
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Boyd Dubber (@BoydDubber) reported@virginmedia Okay. So how will the forum get a manager to call me about my complaint that I have been waiting months for a callback to discuss? Please do tell me.
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Ashley Jones (@96ash_j) reported@virginmedia sort your **** *** internet out, bag of ****