Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS20.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 03/05/2026 15:00

March 05: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool and Newton Aycliffe.

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City Problem Type Report Time
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Total Blackout
United KingdomStockton-on-Tees TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • juneh49 June Hurst 🐈🦊🌷🌻🌾 (@juneh49) reported from Nunthorpe, England

    3 hours trying to cancel a sports package I do not want @virginmedia and I then get cut off. I’m not a happy customer

  • juneh49 June Hurst 🐈🦊🌷🌻🌾 (@juneh49) reported from Nunthorpe, England

    @virginmedia I cannot get help cancelling a package I did not want. I tried online & phone. 3 hrs to speak to someone. Transferred once. Second transfer cut off. Nobody phoned me back.

  • adallin Andrew Dallin. (@adallin) reported from Darlington, England

    @virginmedia hi I want to know how long is left on a mobile I have with you I was text a link that doesn't work and you never answer the phone how can I resolve?

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?

  • ashleyhwright Ashley Wright (@ashleyhwright) reported from Darlington, England

    @virginmedia Internet seems to be down on DL3? Any update?

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia absolute pathetic excuse of a mobile phone network, constantly missing important phone calls and being disconnected. Nowhere near as reliable as primary network EE. Not even worth the free unlimited sim card you’ve given me.

  • Toonhero Carlos Spicyweiner (@Toonhero) reported from Hartlepool, England

    @virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.

  • stephbreckon Stephanie Breckon (@stephbreckon) reported from Hartlepool, England

    @virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan

  • swangell Stephen Angell (@swangell) reported from Stockton-on-Tees, England

    @virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?

  • gaussey 𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤 (@gaussey) reported from Redcar, England

    @virginmedia No, everything is fine thanks, the outage only lasted two hours.

  • Kai35850650 Dougy Giro (@Kai35850650) reported from Sunderland Bridge, England

    @virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me

  • oliverpostgate Chris Lyons (@oliverpostgate) reported from Darlington, England

    @sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia

  • gaussey 𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤 (@gaussey) reported from Redcar, England

    @FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services

  • Toonhero Carlos Spicyweiner (@Toonhero) reported from Hartlepool, England

    @virginmedia All sorted, no longer a customer.

  • JamesPoole10 James Poole (@JamesPoole10) reported from Redcar, England

    @virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • weegoldie18 @weegoldie (@weegoldie18) reported

    @virginmedia what is going on with your complaint process? Why do I keep being promised a resolution to a complaint and nothing happens?? Such poor customer service!!

  • mattnew74 matt new (@mattnew74) reported

    @virginmedia have you made provisions for extra staff for 1st March to be able to cope with the influx of calls and messages for customers to terminate their contract with @virginmedia

  • greggsmeg Gregg Campbell (@greggsmeg) reported

    @ViaplaySportsUK I’m having issues logging into the app. Existing customer through @virginmedia. I’m currently watching it on my tv but won’t recognise my details on the app.

  • Soccerjudge Big judge joe (@Soccerjudge) reported

    @virginmedia It's wired also tried WiFi The broadband keeps dropping out on other devices to have to keep rebooting but same issue again after about ten minutes The hub light flashes rather than being sold

  • jdford392 Jonathan Ford (@jdford392) reported

    @virginmedia Hi, the service is fine. It is the Hub that is faulty, no one wants to know and I am now without any internet. A technician came yesterday and thought he fixed it but clearly not. I have made 5 phone calls and I am getting nowhere, I’m a remote worker and need it fixed ASAP

  • FlushToJack Jack Lovatt (@FlushToJack) reported

    @virginmedia your online/phone support is shocking. Only dedicate your service team for new customers. Shambolic

  • MalachyMags88 Malachy Magumcia (@MalachyMags88) reported

    @virginmedia Please can I request a service priority on this if ever a technician becomes available in the next 24 hours

  • NatalieMundy3 Natalie, Creator of Vegans (@NatalieMundy3) reported

    I know I moaned about talk talk a lot (they are bad) but my god does Virgin Media have them beat in the worst WiFi providers. At least with talk talk the connection was somewhat reliable WITH VIRGIN I HAVE TO SPEND AT LEAST AN HOUR CONNECTING MY PS5 TO THE WIFI EVERY TIME I GO ON

  • SpeedBladee Dan White (@SpeedBladee) reported

    @virginmedia what has happened to customer loyalty? Just got off the phone to two very rude people(one thought it was funny to argue) about the price increase(disgusting, btw) and the new customer deal of £39.99 for the 1gig internet. Which your call centre lied to me about.

  • Davidrwkellett David Kellett BSc (@Davidrwkellett) reported

    @virginmedia Waste of time. Phoned 3 times this morning. Told twice the issue would DEFINITELY be sorted. PROMISED me resetting the router will help. Didn’t. I have just been told im going to have to wait 24 hours and iv got to put up with it, as nothing else can be done!