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Virgin Media

Virgin Media outages and service status in Stockton-on-Tees, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Stockton-on-Tees, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Apr 8, 6:43 AM GMT+1.
  • 41% Internet (41%)
  • 18% Wi-fi (18%)
  • 18% TV (18%)
  • 14% Total Blackout (14%)
  • 5% E-mail (5%)
  • 5% Phone (5%)

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS17 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 10: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Darlington, Hartlepool, Middlesbrough, Billingham, and Redcar.

CityProblem TypeReport Time
Stockton-on-Tees TV 3 days ago
Darlington Wi-fi 5 days ago
Hartlepool Wi-fi 5 days ago
Middlesbrough TV 5 days ago
Middlesbrough E-mail 6 days ago
Middlesbrough Internet 8 days ago

Nearby cities with recent reports

Middlesbrough

2 recent signals

5 days ago
Darlington

1 recent signals

5 days ago
Hartlepool

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • john_watson_
    ๐•๐• ๐•™๐•Ÿ ๐•Ž๐•’๐•ฅ๐•ค๐• ๐•Ÿ ๐ŸŽง๐ŸŽ™๐Ÿ“ป (@john_watson_) reported from Redcar, England

    Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Having a hard time maintaining why Iโ€™ve remained so loyal. Iโ€™ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting

  • Shaunelious
    Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Iโ€™ve got 16 months left on my current contract but Iโ€™d like to cancel it as I have good reason

  • rachsclarke
    rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if itโ€™s not Iโ€™ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

  • Christo72210007
    Chris Christopher (@Christo72210007) reported from Nunthorpe, England

    @virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?

  • TrackScotti
    Shaun Harrison (@TrackScotti) reported from Darlington, England

    The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

  • TerryFBH
    Terry Chapman or FBH (@TerryFBH) reported from Yarm, England

    @virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

  • stelambert1977
    steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    When will the channels issue be fixed? @virginmedia #virginmedia

  • TerryFBH
    Terry Chapman or FBH (@TerryFBH) reported from Yarm, England

    @virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.

  • gaznolan
    Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

  • davedome
    Dave (@davedome) reported from Darlington, England

    @virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia @Virgin I have received a reply which advises me that query wonโ€™t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.

  • john_watson_
    ๐•๐• ๐•™๐•Ÿ ๐•Ž๐•’๐•ฅ๐•ค๐• ๐•Ÿ ๐ŸŽง๐ŸŽ™๐Ÿ“ป (@john_watson_) reported from Redcar, England

    @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

  • WarrenBaister
    Warren Baister ๐Ÿ‡ฌ๐Ÿ‡ง (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia my WiFi is terrible. So slow and itโ€™s meant to be the fastest. Regretting the switch at the minute

  • DAWUK17
    Drew W ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@DAWUK17) reported from Harrogate Hill, England

    @virginmedia down again !? Got to be the worst service going

  • john_watson_
    ๐•๐• ๐•™๐•Ÿ ๐•Ž๐•’๐•ฅ๐•ค๐• ๐•Ÿ ๐ŸŽง๐ŸŽ™๐Ÿ“ป (@john_watson_) reported from Redcar, England

    @dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.

  • stelambert1977
    steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia

  • AndreaAndymac
    andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

  • PeteYourDoom
    Peter ๐Ÿˆ๐ŸŽธ๐Ÿ•น๏ธ (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay ยฃ67 a month. Can offset that against my mobile phone data

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • philbreadin
    Phil (@philbreadin) reported

    @virginmedia how come my bill has jumped from ยฃ55 to ยฃ72 mid contract? I understand it's April and a small price increase is expected but ยฃ17 is taking the mick. With the issues I've had lately @skytv is looking more tempting.

  • SuttonRed
    Sarah Thompson (@SuttonRed) reported

    .@virginmedia please can you help. Trying to pair a 360 remote with a new TCL SF560 tv but the volume buttons donโ€™t work yet all other functions on the remote do. Any advice would be greatly appreciated. Going slightly mad. Thanks.

  • kelly_LN4
    ๐ŸŽถ kelly ยน ๐ŸŽถ LN1 (@kelly_LN4) reported

    @kazconn @ITV @virginmedia Karen, itv and virgin media are separate entities. ITV is down for everyone.

  • El_Lloydie
    Gareth Lloyd (@El_Lloydie) reported

    Well, the customer service from @virginmedia these days is really quite remarkable. And that's not a compliment. Here's a thread... Informed them that I'm moving house, and they get it booked for Friday 3rd April. All good...

  • JJRussell95
    Joshy R ๐ŸŒ’ (@JJRussell95) reported

    @virginmedia donโ€™t care about about their vulnerable customers and their Customer service are useless Robots reading off a script @VirginMedia_TV

  • Tiz1132667
    Tiz (@Tiz1132667) reported

    @virginmedia It's becoming ridiculous the amount of times "there is an outage in my area." Think it may be time to move to another provider!

  • timmorr17294439
    tim.. (@timmorr17294439) reported

    @GreyBlackstone @virginmedia mine went down 350 mb didn't have to ask got email followed link boom cheaper deal ..

  • Carr2O
    Catherine O Carroll (@Carr2O) reported

    @shnoggi @rte @virginmedia Awful ๐Ÿ˜ž

  • VaghjianiV23409
    Vishal Vaghjiani (@VaghjianiV23409) reported

    @virginmedia You already have all my details from the multiple complaints Iโ€™ve raised. I can DM you, but every time I do I get fobbed off and told to wait again. Iโ€™m not going back into DMs if the outcome is just more delays. This needs an actual resolution, not another loop of waiting.

  • IamKrazyOne
    Krazy (@IamKrazyOne) reported

    Virgin media has gotta be he most dog **** internet provider ever