Virgin Media service status in Stockton-on-Tees, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS17 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington
|
Wi-fi | 2 days ago |
|
Hartlepool
|
Wi-fi | 2 days ago |
|
Middlesbrough
|
TV | 3 days ago |
|
Middlesbrough
|
4 days ago | |
|
Middlesbrough
|
Internet | 6 days ago |
|
Billingham
|
Total Blackout | 6 days ago |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Janette (@JanetteMcMain) reported from Darlington, England@virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.
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clare williams (@ClareSweep1957) reported from Sunderland Bridge, England@virginmedia I thought sky was bad...well I’m about to go back to them
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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clare williams (@ClareSweep1957) reported from Sunderland Bridge, England@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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Hayley Jenkins (@HayleyJenkins21) reported from Darlington, England@virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!
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Dancebrack1 (@BrendaMullen) reported from Darlington, England@virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable
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Ste Addison (@FatAbbott) reported from Thornaby-on-Tees, England@SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues
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Bradley Osborne (@Bradley_19_) reported from Hartlepool, England@RunnerVi @virginmedia Use their email/live support found on their website.
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Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England@RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave
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Janette (@JanetteMcMain) reported from Darlington, England@virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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John Blenkinsopp (@Blenky64) reported from Stockton-on-Tees, England@virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless
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wayne burnett (@wanaldinho) reported from Middlesbrough, England@virginmedia come on guys internet still not working in Middlesbrough
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.
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Geoff Wright (@Erinshore11) reported from Nunthorpe, EnglandHad visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sammy perkins (@perki1ns) reported@shakymark31 @MrsLD88 @virginmedia Yo bro I’m getting the same thing it’s ridiculous!! Me and nic both keep gettin kicked off the WiFi as we have iPhone 11 & 12 keeps saying stupid weak security the same. Absolute dog ****
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Callum Wood (@callumwood96) reported@virginmedia hi the signal bar on my phone has been on 0 and 1 bar for about 2 weeks but when I check the area it says its very good but me and also my misses are having signal problems can you help
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Niall Hope (@fester112) reported@virginmedia @VirginMediaIE Hi, my broadband keeps going down, especially today, went down loads, happened again, just only came back online a minute ago Account no. 76609880.
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tonight_we_fly (@tonight__we_fly) reported@virginmedia It's more than 24 hours since I responded to your last messages, asking somebody to help rather than just indefinitely putting me on hold. Nothing back. PLEASE RESPOND. Do you have an actual Customer Services department? Is there any possible way of actually contacting them?
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Scott mason (@pboromase) reported@virginmedia Please dm me so I can give details for immediate cancellation, loyal customer with rolling contract so I can go wherever I please, being left with a fault that is clearly your end when I'm tier 4 and its xmas is unacceptable
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Scott mason (@pboromase) reported@virginmedia Have tried all the tests online, had to book an engineer but that wont be till after xmas!! Must be a problem your end as splitter outside house to upstairs/downstairs and no rooms work for tv or internet
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TGP (@terrygparrott) reported@virginmedia Still no contact regarding my complaint??????
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Marjana (@janaaktar) reportedI’m actually gonna end up punching a wall I can’t with virgin media what are we paying for it so **** and slow 😐
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Keeelz (@keeeelz) reported@virginmedia I have had no service on TV and WiFi now since teatime last night. Woken up today to still not service??? Can you assist please! This is a joke
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Jeni Archibald (@JeniArchibald4) reported@virginhelp @StreetsofGreezo @virginmedia I’m having the same issues!!!😠😠