Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Hartlepool, Stockton-on-Tees and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Darlington |
TV | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!
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Daniel Hill
(@DanielHill21) reported
from
Redcar, England
@virginmedia need help
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me
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Levi
(@7Tazy) reported
from
Middlesbrough, England
@Zyqlon @virginmedia WiFi down stairs
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Have had this issue since I joined Virgin
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AT
(@aartitakiar) reported
@virginmedia @virtuallyinside No Internet , Broadband services are all down in Wilmslow , SK9 , Please could you tell us when to expect the services to be sorted ! On a separate note I AM STILL WAITING FOR MY LANDLINE too be reinstated AFTER 3 YEARS !!! You have been charging me for a service not delivered !
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Henry Ansell
(@Ansell905) reported
@virginmedia ...30 days notice. Which only gives a 1day window to ever cancel at the end of the contract. This seems ridiculous, considering you will have on file the conversation of my intention to cancel from the 29th April.
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Noah
(@keir_llama) reported
@virginmedia Can’t see the network at all. According to your customer service representatives there’s a problem in the area but our next door neighbours virgin media wifi works perfectly well.
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irene brew
(@iabrew) reported
@virginmedia my housebound disabled aunt has been without a TV and phoneline since yesterday. How can we find out how long this issue will take to e fixed? She is reliant on her home phone for doctors/care etc.
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INDY M
(@IndyyTweets) reported
@virginmedia Well its not the best solution as i have to repeat myself for the 100th time. And your advisors refusing to send out an engineer. (35mins and still waiting to speak to someone from cancellations)
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Henry Ansell
(@Ansell905) reported
@virginmedia I have been in contact with someone. But I originally tried to notify you of my intential to cancel my contract on 29/4, but was told I couldn't do it as it was outside of 30days of the end of contract (08/6), so to notify at a later date. But am being told that I have to give...
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INDY M
(@IndyyTweets) reported
@virginmedia Why should i? I spoke 2 previous callers who said wait 24 hours and then 3-5 days. Im now on hold again to cancel my subscription
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Mark Thomas
(@icaneatthree) reported
Virgin media loosing another long time customer because they cannot get through to uk retention team that want to help #virginmedia
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valerie smith
(@pottycow1629) reported
@virginmedia Wattsapp and the rep is still looking at my account, I am now going to close my account completely just down to him
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Frankie
(@franicue) reported
@virginmedia I have already made a complaint and still waiting for the internet to be fixed. Is there a way to know why you can't fix the issue for more than a month?