Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏
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Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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ALLAN HARPER
(@glaswegian78) reported
from
Ingleby Barwick, England
******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
So once again @virginmedia my broadband has gone down! 3 times this week! I swear I'm changing providers sick of this now #VirginMedia
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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Marcus Dempsey
(@marcusdempsey) reported
from
Darlington, England
@virginmedia Another day another broadband outage. :(
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Both crap waste of a poll
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Fay Brown #projectsnowball
(@AutonomyCounsel) reported
from
Egglescliffe, England
... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny
(@piltonjambo) reported
Was a @virginmedia customer for 27 years, in that time, had all sorts of hell with their ridiculous customer non service. So glad to be away. Home all day on Tuesday, after they told me they'd uplift their equipment and no one showed. Just paid my final bill, £9.40 for 3 days!!
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Milltown Friedman
(@Booze_Fags_Mags) reported
If you ever wonder why some women keep dating toxic men, thinking this time it will be different remember that at one point in your life you probably went from Virgin Media to Eir and back again expecting better customer service
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WILL.I.AM
(@WillCunliffe5) reported
@virginmedia Hi, is Virgin wifi down at KY7 5DZ … there is a green flashing light and and green wifi symbol showing on the box ??
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Paula Bland
(@paula_bland2) reported
@virginmedia Seems to be lots of places because when we’re home we have Wi-Fi It’s a real problem when using apps for directions as signal is so inconsistent and weak. Seriously thinking of changing providers 👎🏻👎🏻👎🏻
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Ryan Hunt
(@RyanHunt222) reported
@virginmedia Part 2 As part of my monthly I pay your call centre staff. You have a duty under that contract to be reachable should I as a paying customer require. If you breach your end of the deal then I will request my money back. You can PM me, get my phone number and call me withoutdelay
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Olive
(@0iivie) reported
@virginmedia This is via Wi-Fi. I’ve never been informed I need one. If I do I imagine this a cost I will need to incur? Just like the recommended wifi boosters? I’m sat NEXT to my router and my speed is currently 3.3.
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Olivia Gunning
(@olivegunning) reported
@alantucker @virginmedia I was on some kind of hold for 4 hours today!! How did it get so bad????
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Devon Copie James
(@DevonCJ1992) reported
@virginmedia As in my comment above i don’t have a PC or laptop to try it on it but if that’s the case it’s just a pure coincidence that when I have no issues everything on the dns is fine but like in the last 2-3 weeks when I’ve had issues it’s been like the original tweet I sent you
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David
(@David30615138) reported
WHY IS VIRGIN MEDIA SO BLOODY BAD. CAN'T LOG INTO MY EMAILS OR TALK TO ANYONE AS THEY HAVE CLOSED TO CALL CENTER!? SO THEY TELL ME ...ON A RECORDING. :/
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Dan Statham
(@danstatham7) reported
Hi Virgin Media. Any idea why we’ve lost signal in London N2?