Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Spennymoor, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Stockton-on-Tees |
Internet | |
| Spennymoor |
Internet | |
| Middlesbrough |
Wi-fi | |
| Redcar |
Internet | |
| Middlesbrough |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia The problem is being dealt with following a text based support case. Thanks!
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Daniel Hill
(@DanielHill21) reported
from
Redcar, England
@virginmedia need help
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Levi
(@7Tazy) reported
from
Middlesbrough, England
@Zyqlon @virginmedia WiFi down stairs
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𝓓𝓸𝓾𝓰𝓵𝓪𝓼
(@KatieDouglas93) reported
from
Middlesbrough, England
Imagine trying to enjoy a football with buffering every 2 minutes virgin media is ****
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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Katy
(@KatyL1981) reported
from
Darlington, England
Virgin media down again!! #FFS #virginmedia
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load
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Andy Clarke
(@AndyClarke5) reported
from
Darlington, England
@virginmedia down again in Darlington, DL3. Tried restarting the router and still nothing. Are you aware of it being down?
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Tim Pegden
(@timypeg) reported
from
Middlesbrough, England
Help needed. Why won’t my Ethernet port on my power line adataper have a successful connection to my network switch? (Have virgin media hub) #networking #tplink #virginmedia #ukbroadband
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.
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Matt Bunnell
(@mattbun) reported
from
Darlington, England
@stompweb @virginmedia I have exactly the same issue in DL1.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Have had this issue since I joined Virgin
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Emrah
(@Emrah48974877) reported
from
Redcar, England
@virginmedia Internet down in ts10 area
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Jason Brown
(@InstantKarmaUK) reported
from
Darlington, England
@virginmedia 4 hours on a text support case for my broadband. Told I'd reached the max devices for WiFi on my superhub 3 at 10 (supports 20+), and told to request a booster using the Connect app at £3/month (which MAY resolve nothing) before the case abruptly ended. I'm FUMING!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Brendan
(@moore0602) reported
@virginmedia Non of the depts communicate, internet in house is appalling. Offered pods - great. Ring to order pods and told need more diagnostics despite previous handler changing package etc and offering pods. Hang up on useless CS advisor, phone again and v helpful lady orders pods 1/
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jim sinnott
(@JimSinnott) reported
@virginmedia Your website refuses to accept complaints. I'm thinking this is definitely a parody account. How do I make a complaint??? I am taking this as my official complaint start time. You have no method of receiving complaints... I'm in your long grass.
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Dave Angus 💙💛
(@WAFLL_1919) reported
@virginmedia I have a reference number from the resolution tram if you want to take this offline? But more that happy to express my dissatisfaction to a worldwide audience if you like? @LutzSchueler
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Iain
(@IainRobertBend) reported
@virginmedia Your “customer service” is not really a service is it? It’s an obscene set of hurdles, barriers and challenges that prevents any customer from actually contacting you. I have now wasted countless hours trying to reach you via phone, email and chat... 1/3
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Customer Service
(@vmbusinesshelp) reported
@azamm2510 @vmbusiness hello, I am sorry that you feel this way, can you please advise is this for a home service or a business service that you have. if for a business account please DM us with your account details and what the issue is. many thanks
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Liz Mitchell
(@saxylizbeth) reported
@virginmedia I did. I'm just not sure I trust your hardware right now. Also charging an extra £5 a month to compensate for your own 'new' hub not working as well as your old one is a bit of a cheek.
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Customer Service
(@vmbusinesshelp) reported
@azamm2510 @virginmedia @vmbusiness hello, I am sorry that you feel this way, can you please advise is this for a home service or a business service that you have. if for a business account please DM us with your account details and what the issue is. many thanks
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Alan Galaxy
(@AlanGalaxy) reported
@virginmedia I have been speaking to members of your team for the last 2 days and nobody is able to help. I am told there is no way to speak to someone in the UK which is frankly unbelievable, and every time I call customer service I get someone from far away who doesn’t understand me.
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Lady Julie Atkinson #Forever European 💙#Rejoin
(@skatinggirl1) reported
@virginmedia None of those apply to the issue.
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Mrs mumster🏴
(@Mrsmumster1) reported
@MartinSLewis @bbc5live Cancelled Spotify, Audible, Disney +, changed virgin media package to bare basics, bill was previously £92 a month and reduced now £66. Turn off lights and sit by candlelight. Turn heating down,Hang washing outside to avoid tumble drier