Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS16, TS18 and TS17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 11/29/2025 12:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees, Darlington and Redcar.

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City Problem Type Report Time
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough Internet
United KingdomHartlepool Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough TV
United KingdomHartlepool TV

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!

  • mark001282 Mark Armstrong (@mark001282) reported from Stainton and Thornton, England

    @virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning 🤞

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Hi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….

  • SiClayton Simon Clayton (@SiClayton) reported from Stockton-on-Tees, England

    Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract

  • john_watson_ 𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported from Redcar, England

    @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

  • Tanya_M_S Tanya ❤️🤍 (@Tanya_M_S) reported from Sunderland Bridge, England

    @virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡

  • WheezyRider44 Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England

    @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

  • TrackScotti Shaun Harrison (@TrackScotti) reported from Darlington, England

    The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BallJohnball96 John Ball (@BallJohnball96) reported

    @virginmedia #virginmediadown virgin media broadband has now been intermittently down for 3 days with no update. Would it be possible to call me with an update please

  • JoshhhhJD Josh Parsons (@JoshhhhJD) reported

    @virginmedia our broadband is going down every single day. Even with 3 boosters in the house! SORT IT OUT.

  • luscifer_reborn Luscifer_reborn (@luscifer_reborn) reported

    @virginmedia Vary I could walk down the road be on 4g fine then all a sudden down to 3g then walk little further then back to 4g

  • LivErin_x liv💕 (@LivErin_x) reported

    @virginmedia I just spent 10 minutes on hold to be hung up on because despite being a phone company, your phone lines are appalling. I’ll lob my wifi box in the nearest body of water and stop paying your inflated prices, consider your service to me cancelled. Pricks.

  • oftherain Iain Gorrie (@oftherain) reported from Coventry, England

    @virginmedia Trying to resolve a billing issue and coming up against a brick wall and no way forward. My bill increased from £33.50 to £52.50 which I have not agreed to. Can we sort this amicably or do I need to go to the ombudsman to sort things out? Customer service...

  • DAIWAIGIBBS Dave N (@DAIWAIGIBBS) reported

    @virginmedia Please read the previous tweets. I'm now waiting for confirmation that my service is cancelled from the 1st Feb. I put the cancellation through on the 1st. I was told I'd receive a new router and different price from the 2nd. You've failed to deliver the router.

  • TwoTwentyOne Carcharias (@TwoTwentyOne) reported

    @virginmedia Again you fail to deliver a service. Another outage. You are not very good at this, are you?

  • SpicyFirmino Dave (@SpicyFirmino) reported

    @virginmedia can you explain why the online portal says you can “manage your package” but it really doesn’t let you manage it at all. I am trying to reduce a landline package and just cannot do it without waiting hours in a customer service line. Should be easily done online!

  • R0boCop1888 🍀MC 1888🍀 (@R0boCop1888) reported

    @virginmedia why is it so bloody hard to cancel my package!! Waited over 8 hours yesterday and still not spoke to retentions team

  • richbird73 Rich Bird (@richbird73) reported

    @virginmedia All I want to know is whether a technician is attending his address today! They’ve sent a new box to install but no remote! The remote is the only thing that was broke. Customer services wouldn’t speak to a man who is 83 who does not know his account number, his email address!