Virgin Media outages and service status in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Billingham, Hartlepool, Darlington, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Total Blackout	1 day ago
Middlesbrough	Internet	2 days ago
Stockton-on-Tees	Internet	4 days ago
Billingham	Internet	4 days ago
Hartlepool	Wi-fi	4 days ago
Stockton-on-Tees	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  Guru Boutique (@Gurudarlington) reported 8 minutes ago from Darlington, England

  @virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.

• 
  Peter 🐈🎸🕹️ (@PeteYourDoom) reported 16 minutes ago from Hartlepool, England

  @virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data

• 
  Louise Donaldson (@Loulameg) reported 18 minutes ago from Stainton and Thornton, England

  Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

• 
  Victoria barry (@VictoriaBarry82) reported 19 minutes ago from Sunderland Bridge, England

  @virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 20 minutes ago from Guisborough, England

  @virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour

• 
  Mark Walker (@mark770) reported 20 minutes ago from Stockton-on-Tees, England

  @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

• 
  Gary Nolan (@gaznolan) reported 20 minutes ago from Stockton-on-Tees, England

  @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

• 
  Jason N Beck (@beck5ter) reported 23 minutes ago from Stockton-on-Tees, England

  @beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow

• 
  SimonMorrisonPeacock (@simonmp68) reported 29 minutes ago from Thornaby-on-Tees, England

  @virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 29 minutes ago from Redcar, England

  @virginmedia @dakotafiction And still website says no issues!!

• 
  Gary Nolan (@gaznolan) reported 30 minutes ago from Stockton-on-Tees, England

  @virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)

• 
  Currie.peter (@Curriepeter1) reported 30 minutes ago from Stockton-on-Tees, England

  Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose

• 
  Gary Nolan (@gaznolan) reported 35 minutes ago from Stockton-on-Tees, England

  @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

• 
  Terry Chapman or FBH (@TerryFBH) reported 37 minutes ago from Yarm, England

  @virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.

• 
  Simon Clayton (@SiClayton) reported 39 minutes ago from Stockton-on-Tees, England

  Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  SimonMorrisonPeacock (@simonmp68) reported 47 minutes ago from Thornaby-on-Tees, England

  @virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.

• 
  Mark Webster (@MarksWeb41) reported 51 minutes ago from Darlington, England

  @virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?

• 
  Warren Baister 🇬🇧 (@WarrenBaister) reported 55 minutes ago from Sunderland Bridge, England

  @virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all

• 
  Victoria barry (@VictoriaBarry82) reported 57 minutes ago from Sunderland Bridge, England

  @virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of

• 
  SimonMorrisonPeacock (@simonmp68) reported 59 minutes ago from Thornaby-on-Tees, England

  @virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Johnald McDicko (@McDickotheRed) reported 3 minutes ago

  @virginmedia @bazzaclem Baz - save yourself the hassle. Just be an introductory customer for someone else. Easy

• 
  SFB-Mod (@cycleprawn) reported 5 minutes ago

  @obbsie @virginmedia They are absolutely ****. Wouldn’t use them if they were free. They are dishonest and I wouldn’t trust them to run me a bath without cocking it up.

• 
  ester83 (@Ester_Laura83) reported 5 minutes ago

  @Dominiho7 @virginmedia same, thought I'd be able to use the inpost locker down the road, we've 3 evri drop off shops in the village but min 25 min to a yodel one.

• 
  Chris Hobbs (@obbsie) reported 6 minutes ago

  @virginmedia getting slaughtered on 'X' re customer service. Customers have been trying for literally hours to get through. I'm approaching 30 minutes as I've just seen what my new monthly bill is & am being told that unless I install a new box, I'll be cut off. It's the same muzak over & over again.

• 
  Christopher Knibb (@chris_knibb) reported 6 minutes ago

  Do not use @virginmedia Twitter - they are scammers. Spoke on the phone to VM call centre who said VM would never ask the questions this X account and the WhatsApp account they connect you with would ask. AVOID!!!!

• 
  a (@Peter_ldn_ire) reported 10 minutes ago

  @virginmedia I’ve been on phone trying to speak to someone for over an hour waiting / web chat is not not working - what is going on

• 
  Dgjbear (@Dgjbear1) reported 13 minutes ago

  @bravemongoose @virginmedia You won’t get a reply from X either. They are simply closed. I’m guessing the company is close to collapse. I’m trying to cancel my contract to after 25 years

• 
  Mo2 (@ImaginaryCard) reported 14 minutes ago

  Been waiting all day and still no response from @virginmedia. Can't get through to anyone on the phone either. Shocking customer service. @Ofcom they are not letting me record a loss of Internet service for 12 hours now

• 
  SFB-Mod (@cycleprawn) reported 16 minutes ago

  @1030pa @obbsie @virginmedia Pointless. They don’t give a ****

• 
  Dr. Paul J. Sullivan (@DrPJSullivan) reported 17 minutes ago

  @_HadleyGamble @virginmedia A common "customer service" complaint across many companies. Poor service is expected these days.