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Virgin Media

Virgin Media service status in Stockton-on-Tees, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS17 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.

CityProblem TypeReport Time
Darlington Wi-fi 2 days ago
Hartlepool Wi-fi 2 days ago
Middlesbrough TV 3 days ago
Middlesbrough E-mail 4 days ago
Middlesbrough Internet 6 days ago
Billingham Total Blackout 6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • JanetteMcMain
    Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia @virginmedia still no TV despite reports from week gone Monday - followed instructions again yesterday & have now been referred to Customer Services - 24 hours ago - still waiting response.

  • ClareSweep1957
    clare williams (@ClareSweep1957) reported from Sunderland Bridge, England

    @virginmedia I thought sky was bad...well I’m about to go back to them

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄

  • ClareSweep1957
    clare williams (@ClareSweep1957) reported from Sunderland Bridge, England

    @virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky

  • HayleyJenkins21
    Hayley Jenkins (@HayleyJenkins21) reported from Darlington, England

    @virginmedia your website will not let me into your account to do a speed test (our broad band is getting slower and slower). It won’t let me reset the password and instead gets stuck in a loop resetting the reset password- absolutely infuriating. Had this problem four years now!

  • BrendaMullen
    Dancebrack1 (@BrendaMullen) reported from Darlington, England

    @virginmedia fed up with slow cable broadband since lockdown. The money I pay you is not worth it for the bad service! You should be refunding my charges #Disgraceful #notreliable

  • FatAbbott
    Ste Addison (@FatAbbott) reported from Thornaby-on-Tees, England

    @SamMorrison19 @virginmedia What kit did you have when it was intermittent, I've got same issues

  • Bradley_19_
    Bradley Osborne (@Bradley_19_) reported from Hartlepool, England

    @RunnerVi @virginmedia Use their email/live support found on their website.

  • RobertTamkin94
    Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England

    @RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave

  • JanetteMcMain
    Janette (@JanetteMcMain) reported from Darlington, England

    @virginmedia we have reported issues with V6 box not working by phone / Facebook & Twitter - can you help please

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.

  • Blenky64
    John Blenkinsopp (@Blenky64) reported from Stockton-on-Tees, England

    @virginmedia I’ve messaged that number twice - first time nearly three hours ago and still no acknowledgement. I think you need to sort this out or all your customers will leave come on - please let me know why there is no customer service response three hours is hopeless

  • wanaldinho
    wayne burnett (@wanaldinho) reported from Middlesbrough, England

    @virginmedia come on guys internet still not working in Middlesbrough

  • Erinshore11
    Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    @virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.

  • Erinshore11
    Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed

  • simonmp68
    SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I have been trying to get problem with my box sorted for 3 weeks now. Cuts out sound only. Still not sorted and all info followed. Gone beyond frustrated now simply unacceptable customer service I want to know where else I can complain to or where can get sorted

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • perki1ns
    sammy perkins (@perki1ns) reported

    @shakymark31 @MrsLD88 @virginmedia Yo bro I’m getting the same thing it’s ridiculous!! Me and nic both keep gettin kicked off the WiFi as we have iPhone 11 & 12 keeps saying stupid weak security the same. Absolute dog ****

  • callumwood96
    Callum Wood (@callumwood96) reported

    @virginmedia hi the signal bar on my phone has been on 0 and 1 bar for about 2 weeks but when I check the area it says its very good but me and also my misses are having signal problems can you help

  • fester112
    Niall Hope (@fester112) reported

    @virginmedia @VirginMediaIE Hi, my broadband keeps going down, especially today, went down loads, happened again, just only came back online a minute ago Account no. 76609880.

  • tonight__we_fly
    tonight_we_fly (@tonight__we_fly) reported

    @virginmedia It's more than 24 hours since I responded to your last messages, asking somebody to help rather than just indefinitely putting me on hold. Nothing back. PLEASE RESPOND. Do you have an actual Customer Services department? Is there any possible way of actually contacting them?

  • pboromase
    Scott mason (@pboromase) reported

    @virginmedia Please dm me so I can give details for immediate cancellation, loyal customer with rolling contract so I can go wherever I please, being left with a fault that is clearly your end when I'm tier 4 and its xmas is unacceptable

  • pboromase
    Scott mason (@pboromase) reported

    @virginmedia Have tried all the tests online, had to book an engineer but that wont be till after xmas!! Must be a problem your end as splitter outside house to upstairs/downstairs and no rooms work for tv or internet

  • terrygparrott
    TGP (@terrygparrott) reported

    @virginmedia Still no contact regarding my complaint??????

  • janaaktar
    Marjana (@janaaktar) reported

    I’m actually gonna end up punching a wall I can’t with virgin media what are we paying for it so **** and slow 😐

  • keeeelz
    Keeelz (@keeeelz) reported

    @virginmedia I have had no service on TV and WiFi now since teatime last night. Woken up today to still not service??? Can you assist please! This is a joke

  • JeniArchibald4
    Jeni Archibald (@JeniArchibald4) reported

    @virginhelp @StreetsofGreezo @virginmedia I’m having the same issues!!!😠😠