Virgin Media Outage Report in Stockton-on-Tees, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 , TS18 and TS19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, Redcar, and Darlington.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough
|
13 hours ago | |
|
Middlesbrough
|
Internet | 2 days ago |
|
Billingham
|
Total Blackout | 2 days ago |
|
Middlesbrough
|
Phone | 2 days ago |
|
Hartlepool
|
Wi-fi | 3 days ago |
|
Middlesbrough
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
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freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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Hutchy (@Paulhut20013625) reported from Sunderland Bridge, England@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
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Fay Brown #projectsnowball (@AutonomyCounsel) reported from Egglescliffe, England... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
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David Bakewell (@davebakey) reported from Nunthorpe, England@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell (@davebakey) reported from Nunthorpe, England@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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David Bakewell (@davebakey) reported from Nunthorpe, England@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Daniel Thompson (@Danielson_1991) reported from Hartlepool, England@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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Emma (@Emfozz) reported from Middlesbrough, England@virginmedia I've already filled the form out online for a complaint
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Emma (@Emfozz) reported from Middlesbrough, England@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Both crap waste of a poll
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tastyparmo (@tastyparmo) reported from Nunthorpe, England@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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David Bakewell (@davebakey) reported from Nunthorpe, England@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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Chris Renahan (@chrisrenahan) reported from Nunthorpe, EnglandOn hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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ALLAN HARPER (@glaswegian78) reported from Ingleby Barwick, England******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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David Bakewell (@davebakey) reported from Nunthorpe, England@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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David Bakewell (@davebakey) reported from Nunthorpe, England@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Deity (@ChrisDeityUK) reported@72sav @virginmedia Their website always goes into “maintenance” mode whenever their service goes down.
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Billy Foster (@BillyFo77357326) reported@virginmedia Its down again!
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Rohit (@romeo8800) reported@virginmedia ETA on a fix please?
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Steven (@dfour73) reported@virginmedia Currently have very limited TV service available (only have Channel 4 at the moment). I'm getting "This channel is not authorised" on some and "This channel is not available (V53) on others. ML5 area. Help!
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Charlene Maxwell (@cmaxwe13) reported@virginmedia When will this issue be resolved I only have channel 4 all other channels are not working.
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Tracy F 💙 (@tracyf1971) reported@virginmedia This link doesn't work either now...
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No Problem (@__jp95) reportedVirginmedia down, atleast it’s not the broadband n only TV 😰
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Jiten Terrícola (@listojiten) reported@virginmedia my tv is down.
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Darren Hindle (@DarrenHindle1) reported@Elicitor111 @virginmedia Other than the occasional update what would you expect them to do ? They're working to fix it should they come round and act out your TV show for you?
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Graham Fletcher (@1grahamfletcher) reported from Cheltenham, England@virginmedia in light of the outage issues today, can someone get in touch with me tomorrow as I want to cancel my contract and move to @skytv and use their Sky Glass technology