Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 and TS18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool, Spennymoor and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Stockton-on-Tees |
TV | |
| Darlington |
TV | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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Adam Cree
(@Arcamede) reported
from
Redcar, England
@virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia hey hey virgin media wifis down. Your web site says it fixed ????
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Chloe
(@chlowilson__) reported
from
Redcar, England
Virgin media wifi is down again.. surprise, surprise
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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The Jolly EV Fan (now living up in the North)
(@Thejollyevfan) reported
from
Stockton-on-Tees, England
@virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.
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Jim Gardner 🇪🇺🇺🇦
(@Jim_Gardner_) reported
from
Stockton-on-Tees, England
@SimonMarksFSN Ironically it's the only streaming service of the latest to launch I considered subscribing to here in the UK because CNN removed itself from Sky and Virgin Media when Warner announced its own streaming platform. I hope it now comes back, although it never left LG's WebOS IPTV.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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110218
(@110218_fle4gle) reported
@virginmedia COP Tuesday but no confidence in that, will call daily as per previous in case we find "lord lucan or shergar", I mean a manager before then. Apparently you are too busy to call any sooner and no promise the loss of service issues will be addressed on that call.
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LestahSkempi
(@LestahMurph) reported
@virginmedia I've been sent the following number to solve my issues with your poor service. How much will this call cost me? Number given +447533051809
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Donkymagic
(@donkymagic) reported
@virginmedia Hey CW... ive had my old router reactivated as I suspect the hub 4 is the issue..just waiting for it to come back on.
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Dan Peters
(@Danfrom1985) reported
@virginmedia No one has been able to help with email, address or phone number.
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Top Dog
(@SeamusMcCabe10) reported
@virginmedia No but that’s not a surprise as your customer service is horrible- why did you not chase this up 6 months ago. Go away and stop trying to intimidate customers because they leave
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Paul
(@Deep_diver_uk) reported
@virginmedia @O2 Thanks for reply, they can’t do anything been like this since Feb 22 when on virgin sim before Virgin switch us to O2, Parents can’t use phone just wish told can’t cancel as will affect virgin contract. So what do they do..
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x Smithy x
(@xSmithy1980x) reported
@virginmedia No, when I call you guys it says it’s an ongoing outage but like I said been going on for nearly a month now and it’s always at peak times it goes off . It’s so frustrating. Can’t see how it’s taking this long to sort out
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Dave B
(@Db_Kopite) reported
@virginmedia I understand that, just does make sense to me that loyal customers that have been with the company for 5+ years have no incentive to stay with you and other are rewarded for joining. If i was to leave and come back would i be a "new customer"?
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Karen Bozeat
(@KBozeat) reported
Virgin Media completely useless. Our hub router has broken and I've tried for two weeks to get it fixed or get a new hub replacement. Complete joke. Called them. Put you on hold then just leave the call. Don't use Virgin, terrible support!
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will henderson
(@willhenderson29) reported
@virginmedia Speed is fine apparently but still can’t use a PlayStation that’s hard wired. This same console worked fine with BT. Please let me know how I can cancel and get a full refund.