Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Middlesbrough, Stockton-on-Tees, Newton Aycliffe and Spennymoor.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Phone | |
| Hartlepool |
Phone | |
| Darlington |
TV | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
TV |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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The Jolly EV Fan (now living up in the North)
(@Thejollyevfan) reported
from
Stockton-on-Tees, England
@virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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Chloe
(@chlowilson__) reported
from
Redcar, England
Virgin media wifi is down again.. surprise, surprise
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia why is the red button for the football not working? #virginmedia
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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Adam Cree
(@Arcamede) reported
from
Redcar, England
@virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed61
(@Ed6114) reported
@virginmedia any news on our broadband connection. Wife has struggled all day to work and you haven’t even bothered replying to my earlier message. Sums up@your service really. Just waiting for the return call from. Today, tomorrow, if at all, who knows?
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Peter Chamberlain
(@pete_spirotech) reported
@virginmedia Nope you didnt and no paper sent out nothing already had the conversation hundreds of times and already been agreed you messed up and admitted it was your fault just a shame nothing is done to help @deantorris
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Lorna Hay
(@LornaHay2511) reported
@virginmedia Even if I send a letter of complaint to Hammersmith office or virgin media, Sutherland SR43 4AA - it does not fix my lost meetings
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Connor ➐ 🏆💙💛
(@Klichousery) reported
Virgin media, fix your ******* wifi
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Richard
(@richardbaildon) reported
@virginmedia Useless.. no deals for a customer that's been with you 15+ years.. shambles
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Laura Hanley
(@laura_uk66) reported
@virginmedia My bill has risen by £15.00 a month. I am paying for a normal package & the internet does not work anywhere above the ground floor. I was hoping to speak to someone to resolve this issue. Thanks Laura
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Graham Adamson
(@Graham6161) reported
@virginmedia another day of appalling service from virgin. No internet no tv and no one answering the phone apart from some girl in India who’s nothing about everything. Someone pick up the phone so I can disconnect
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GJS Home Maintenance
(@gjs_maintenance) reported
@deantorris @virginmedia Only been trying to cancel my Virginmedia for the past 3 days , they try to upgrade my package everytime then when through to cancellations team it cuts off it the computer is down !! Very convenient ... now cant even get through as the phone lines are too busy ...
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Javad
(@Jav_1882) reported
@ashcporter Virgin Media. We’re really good at one point like late 00s and early 2010s but more recently their connection has too many drops and they have poor customer services. I’d suggest Plus Net or to be honest BT albeit they can be marmite, if was going to make a recommendation.
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Steve Haigh
(@sbhaigh) reported
@virginmedia Wondering what I have to do to get anyone in your terrible customer support organisation to answer a phone or a chat? Trying to close a contract and I can't even do that. Horrendous level of service.