Virgin Media outages and service status in Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Stockton-on-Tees, including 2 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 12, 2:02 PM GMT+1.
- TV (51%)
- Internet (29%)
- Wi-fi (10%)
- E-mail (7%)
- Phone (2%)
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 , TS18 and TS19 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Stockton-on-Tees, Middlesbrough, Hartlepool, Billingham, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington
|
Internet | 8 hours ago |
|
Stockton-on-Tees
|
Internet | 11 hours ago |
|
Middlesbrough
|
Internet | 2 days ago |
|
Stockton-on-Tees
|
TV | 2 days ago |
|
Stockton-on-Tees
|
Internet | 3 days ago |
|
Middlesbrough
|
Wi-fi | 4 days ago |
Nearby cities with recent reports
3 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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gary doyle (@werbedoyle) reported from Stockton-on-Tees, England@virginmedia hey hey virgin media wifis down. Your web site says it fixed ????
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Simon Clayton (@SiClayton) reported from Stockton-on-Tees, EnglandHi @O2 @virginmedia have all todays allocated tickets for @peterkay_co_uk been sold for today? Been waiting ages - staring at a white screenβ¦. Communication would really help please?
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steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England@virginmedia Finally red button service working on Virgin. Only missed half of the @Boro match!! ;however commentary is from the Blackburn match. #PoorService #virginmedia
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, EnglandOur broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!
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JAKE (@TownsJake) reported from Darlington, England@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. Iβve been a loyal customer and feel betrayed
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Mark Walker (@mark770) reported from Stockton-on-Tees, England@virginmedia how can you justify levying Β£25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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andrea mcdonald (@AndreaAndymac) reported from Redcar, England@virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.
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rachel (@rachsclarke) reported from Middlesbrough, England@virginmedia You realise weβve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service
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Mark Webster (@MarksWeb41) reported from Darlington, England@virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that itβs did send successfully & I getting nothing no downloaded new message as itβs had not been undelivered at all. Fault?
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David Lumb Writer (@LumbWriter) reported from Redcar, England@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
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Ryan WilΕ‘on (@Ryan_UTB) reported from Stockton-on-Tees, England@virginmedia your internet is so bad
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Shaun Wathey (@Wathey) reported from Sunderland Bridge, England@virginmedia how do I make a complaint?
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginhelp @Virgin Sorry,yeah itβs Virgin Media. Just waited an hour on Wednesday and itβs over half an hour now I canβt wait any longer owing to an appointment but I need some help as soon as possible Thankyou
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Terry Chapman or FBH (@TerryFBH) reported from Yarm, England@virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.
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SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting
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Louise Baldock π (@LouiseBaldock) reported from Stockton-on-Tees, England2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.
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Roy1986UTB (@roytomo1970_roy) reported from Stockton-on-Tees, England@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
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Sarah-Louise Wilkinson (@Sarahlw_95) reported from New Marske, England@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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Mark Armstrong (@mark001282) reported from Stainton and Thornton, England@virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tomahawk Kid Β© π΄σ §σ ’σ ³σ £σ ΄σ Ώ (@tartanjammies) reported@JonStone101 @virginmedia @MartinSLewis is it not time for you to look at Virgin Media and their corrupt renewal process? Every 2 years you have to have this dance and they still bugger it up. They needed to treat existing customers fairly.
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Hind (@Han__1D) reported@virginmedia is there an outage in NE1?
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Takezo Shinobi (@Tiger_Tear) reported@MartinSLewis Yesterday done it with my sim contracts. Got them down from Β£17 to Β£13 each and with more data. Also I usually haggle with Virgin Media every 18 months. Been maintainin my broadband contract at Β£48 per contract for the last 5 years. - highest bandwith too.
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LP (@____LP____) reportedJust been ghosted by @virginmedia AI chat bot. Never been ghosted by someone designed to reply to every message before.
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Ania Sowinski (@AniaSowinski) reported@virginmedia I have an engineer booked but no one can come out until tomorrow! I have sent you a dM to no response. I have called Virgin TWICE but they say there is nothing they can do. All was FINE until you had an engineer out on our road doing something yesterday. Everything went down
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Taz (@AppleTerence) reported@gblondon1 @skytv @virginmedia Believe Virgin are just a bad after the initial contract.
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andhea (@andhea101) reported@virginmedia Wow and I hope your team can as well.....and maybe keep it running for days as well.....ok maybe I shouldn't have such high hopes....ok the maybe your team can keep it running for hours.....btw your service stays is wrong and misleading....says no broadband no TV...correct..but..
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Garry Walker (@GarryWalker) reportedToday I have had telephone wars with E-on, Virgin Media, EE and UPS. I hate having to deal with call centres. They bring out the worst in me.
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Youya (@MindOfYouya) reported@virginmedia this has become a weekly thing with your spotty internet connection! Please fix it, i am paying Β£40+ a month and having to deal with this nonsense!!!!
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ππ₯ππ’ ππ¦ππ₯ππ’π¨ (@aldismaldi) reported@virginmedia @gblondon1 Until you get problems with the box and they treat you appallingly!!