Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19 and TS17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 02/03/2026 21:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool, Darlington, Newton Aycliffe, Spennymoor and Redcar.

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City Problem Type Report Time
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough E-mail
United KingdomMiddlesbrough TV

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • Kirsty_x85 Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England

    Great so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄

  • tim_robson_1980 uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England

    @virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡

  • Matt72423 Matty Erskine (@Matt72423) reported from Sunderland Bridge, England

    @virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.

  • Spock_Thornaby Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England

    @JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @virginmedia Agent has disconnected with no notice, appalling service

  • ha66ie Paul Haggie (@ha66ie) reported from Yarm, England

    @virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!

  • davedome Dave (@davedome) reported from Darlington, England

    @virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.

  • Spock_Thornaby Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England

    @JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    @virginmedia broadband down again!!!

  • AmyIrving Amy Irving (@AmyIrving) reported from Egglescliffe, England

    Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!

  • Poddddddd Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England

    @virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.

  • JoBooth10 Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England

    @markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.

  • chrisblewitt85 Chris Blewitt (@chrisblewitt85) reported from Darlington, England

    @virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!

  • tim_robson_1980 uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England

    @virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • muckfinger muckfinger (@muckfinger) reported

    @virginmedia Would rather snorkel in **** than go with them again.

  • shizoor Richard Ferris (@shizoor) reported

    @virginmedia I'm trying to help VirginMedia basically.

  • itsnisi_ nisi (@itsnisi_) reported

    @virginmedia I checked before the call and it said everything is fine but on the call the guy said different and he was rude and wouldn’t help me/fix the issue or anything at all because I’m not the bill payer but I didn’t want any information just for the issue to be alerted and fixed asap

  • andrbw Andrew (@andrbw) reported

    @virginmedia Pretty much impossible to get in touch with Virgin Media recently, how convenient when you're hiking prices up again. This increase certainly isn't to pay for increase in service. Disgraceful.

  • bigwillystyle81 w (@bigwillystyle81) reported

    @virginmedia Never

  • Jamba1971 Jay Battersby (@Jamba1971) reported

    @virginmedia I've tried this also... on hold for about an hour then the phone went down. Can you order me one please? Or get someone to call me back?

  • Yotboyo Yotboy (@Yotboyo) reported

    @ruthbushi @virginmedia I wrongly guessed you were trying to cancel. Seems you're obliged to play the internet consumer game.

  • Timthemix Tim Walton (@Timthemix) reported

    @virginmedia The 150 contact number is continuously unobtainable and has been since this morning. I have tried your other contact method to no response this month, this is really poor customer service following a call where promises were made back in October!

  • bigwillystyle81 w (@bigwillystyle81) reported

    @virginmedia It’s not working

  • badjeroo BadjeRoo (@badjeroo) reported

    What’s up with VirginMobileUK @virginmedia? No 4G. Cant make calls, incl 150. No wifi access = no app = no Uber & havin 2 walk in this piss poor excuse 4 weather. No wifi-calling & therefore unable 2 tell that Predator-in-chief Good riddance & to go do 1. Give us the T, whaddup?