Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 02/11/2026 21:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Darlington, Middlesbrough, Stockton-on-Tees, Newton Aycliffe and Spennymoor.

Loading map, please wait...
City Problem Type Report Time
United KingdomHartlepool Phone
United KingdomHartlepool Phone
United KingdomDarlington TV
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡

  • rachelhudson84 Rach Hudson ❤️ (@rachelhudson84) reported from Thornaby-on-Tees, England

    @virginmedia TS17 down too

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours

  • Thejollyevfan The Jolly EV Fan (now living up in the North) (@Thejollyevfan) reported from Stockton-on-Tees, England

    @virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.

  • Sarahlw_95 Sarah-Louise Wilkinson (@Sarahlw_95) reported from New Marske, England

    @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

  • chlowilson__ Chloe (@chlowilson__) reported from Redcar, England

    Virgin media wifi is down again.. surprise, surprise

  • Loulameg Louise Donaldson (@Loulameg) reported from Stainton and Thornton, England

    Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button for the football not working? #virginmedia

  • werbedoyle gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!

  • pauljacques83 Paul Jacques (@pauljacques83) reported from Sunderland Bridge, England

    Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Media, I want to cancel

  • Ben_McBean You're a cantaloupe ÂûDHD (@Ben_McBean) reported from Yarm, England

    @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

  • Gurudarlington Guru Boutique (@Gurudarlington) reported from Darlington, England

    @virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.

  • cdbarnezy CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.

  • RBullockITV RACHEL BULLOCK (@RBullockITV) reported from Eaglescliffe, England

    Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

  • Gurudarlington Guru Boutique (@Gurudarlington) reported from Darlington, England

    @virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now

  • Arcamede Adam Cree (@Arcamede) reported from Redcar, England

    @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Ed6114 Ed61 (@Ed6114) reported

    @virginmedia any news on our broadband connection. Wife has struggled all day to work and you haven’t even bothered replying to my earlier message. Sums up@your service really. Just waiting for the return call from. Today, tomorrow, if at all, who knows?

  • pete_spirotech Peter Chamberlain (@pete_spirotech) reported

    @virginmedia Nope you didnt and no paper sent out nothing already had the conversation hundreds of times and already been agreed you messed up and admitted it was your fault just a shame nothing is done to help @deantorris

  • LornaHay2511 Lorna Hay (@LornaHay2511) reported

    @virginmedia Even if I send a letter of complaint to Hammersmith office or virgin media, Sutherland SR43 4AA - it does not fix my lost meetings

  • Klichousery Connor ➐ 🏆💙💛 (@Klichousery) reported

    Virgin media, fix your ******* wifi

  • richardbaildon Richard (@richardbaildon) reported

    @virginmedia Useless.. no deals for a customer that's been with you 15+ years.. shambles

  • laura_uk66 Laura Hanley (@laura_uk66) reported

    @virginmedia My bill has risen by £15.00 a month. I am paying for a normal package & the internet does not work anywhere above the ground floor. I was hoping to speak to someone to resolve this issue. Thanks Laura

  • Graham6161 Graham Adamson (@Graham6161) reported

    @virginmedia another day of appalling service from virgin. No internet no tv and no one answering the phone apart from some girl in India who’s nothing about everything. Someone pick up the phone so I can disconnect

  • gjs_maintenance GJS Home Maintenance (@gjs_maintenance) reported

    @deantorris @virginmedia Only been trying to cancel my Virginmedia for the past 3 days , they try to upgrade my package everytime then when through to cancellations team it cuts off it the computer is down !! Very convenient ... now cant even get through as the phone lines are too busy ...

  • Jav_1882 Javad (@Jav_1882) reported

    @ashcporter Virgin Media. We’re really good at one point like late 00s and early 2010s but more recently their connection has too many drops and they have poor customer services. I’d suggest Plus Net or to be honest BT albeit they can be marmite, if was going to make a recommendation.

  • sbhaigh Steve Haigh (@sbhaigh) reported

    @virginmedia Wondering what I have to do to get anyone in your terrible customer support organisation to answer a phone or a chat? Trying to close a contract and I can't even do that. Horrendous level of service.