Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS16, TS18 and TS17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 11/27/2025 19:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Stockton-on-Tees, Darlington and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomMiddlesbrough Internet
United KingdomHartlepool Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough TV
United KingdomHartlepool TV
United KingdomStockton-on-Tees TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me

  • PeteYourDoom Peter 🐈🎸🕹️🍺♈ (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick

  • LouiseBaldock Louise Baldock 💙 (@LouiseBaldock) reported from Stockton-on-Tees, England

    2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute

  • MarksWeb41 Mark Webster (@MarksWeb41) reported from Darlington, England

    @virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?

  • Ryan_UTB Ryan Wilšon (@Ryan_UTB) reported from Stockton-on-Tees, England

    @virginmedia your internet is so bad

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    When will the channels issue be fixed? @virginmedia #virginmedia

  • wolfrubin Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England

    @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

  • pumbingchap Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England

    @virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Writehere1 Who Cares? (@Writehere1) reported

    @virginmedia Internet outage across Birmingham?

  • Saul_Grist Saul Grist (@Saul_Grist) reported

    It would be great if I could speak to someone in your technical support team who actually is skilled enough to deal with my issue and not read from a script @virginmedia

  • BoBopedro1 El bobo (@BoBopedro1) reported

    @virginmedia This was never informed to me that I must download the sky app but that also won’t allow me to log in my details.

  • CBeestin Charlotte Beestin (@CBeestin) reported

    @virginmedia I have tried filling a form, there is a virgin cabinet on the street with a broken door can you help?

  • Rikki_Sixx Rik Kendell (@Rikki_Sixx) reported

    @virginmedia Is there any way to do this online, like a Live Chat feature? Whenever I call support I'm kept on hold for huge periods.

  • kattipus k@ (@kattipus) reported

    @virginmedia Yes. It redirected me to a text chat where it took 90 minutes for someone to offer me £60, so I would have half the money I am owed. I accepted, as I'm tired and will try to claim the rest later, and they disconnected without applying it. Help?

  • pandatycoon OBiro (@pandatycoon) reported

    @virginmedia Virgin, will you EVER provide proper services for the truckload of money you are taking from me every month? Today is the second day this week when I have internet outage for longer than 4 hrs. Disgrace and joke of a provider. #virginmediadown

  • S_t_e_v_e_P_ Steve (@S_t_e_v_e_P_) reported

    @virginmedia Having just spoken to the disconnections team, I now understand why VirginMedia hasn’t bothered to fix my email problem- apparently it’s not part of the “contract” and thus you’re under no obligation to provide the service!

  • pearson_sl Simon Pearson 💙 (@pearson_sl) reported

    @virginmedia I’m trying to cancel the engineer coming to collect my set top box this week, but have no way of contacting you. Your website just directs me to FAQs without any option to contact someone. I have returned the kit by yodel already today, so they do not need to come.

  • donnykebab1972 Kieron Griffin (@donnykebab1972) reported

    @virginmedia Get the problem sorted and I will have decent broadband and won't need to advise you when it goes down. Problem sorted.