Virgin Media Outage Report in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Billingham, Hartlepool, Stockton-on-Tees, Redcar, and Darlington.

City	Problem Type	Report Time
Middlesbrough	TV	7 hours ago
Middlesbrough	E-mail	1 day ago
Middlesbrough	Internet	3 days ago
Billingham	Total Blackout	3 days ago
Middlesbrough	Phone	3 days ago
Hartlepool	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  Jamie Gilbey (@Poddddddd) reported 3 minutes ago from Stockton-on-Tees, England

  @virginmedia can I access some support on here?

• 
  Marc J (@Johnsonator85) reported 3 minutes ago from Stockton-on-Tees, England

  @virginmedia who have I got to screw to get through to cancel my contract with you?

• 
  Richard Baker (@richarddbaker) reported 3 minutes ago from Darlington, England

  No company will ever be as inept as @virginmedia: - Phone lines: wait for hours, can't speak to anyone - Message service on app down for two weeks - Text service: messaged Sat, Sun, Mon, Tues; still no reply

• 
  C4SP4R (@C4SPAR_) reported 4 minutes ago from Sunderland Bridge, England

  @davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.

• 
  Bryan Light (@UKLightCreation) reported 4 minutes ago from Redcar, England

  @NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed

• 
  Robert-Andrew Tamkin (@RobertTamkin94) reported 9 minutes ago from Stockton-on-Tees, England

  @virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?

• 
  Michael White (@147mick) reported 14 minutes ago from Hartlepool, England

  @virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.

• 
  Peter Snowdon (@petersnowdon) reported 15 minutes ago from Darlington, England

  Hi @virginmedia received a letter this morning advising me of price rise and providing a link for more info. The link directs me to call and you don't answer. Any suggestions? I'd like to cancel my service with you. Thanks

• 
  mick arthur (@m_arthur1) reported 18 minutes ago from Stockton-on-Tees, England

  @virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs

• 
  Richard Baker (@richarddbaker) reported 22 minutes ago from Darlington, England

  Today's @virginmedia phone queue times, and still not sorted my broadband issue: - 1hr 30m - 2hrs 7m (cut off) - 1hr 33m (cut off) - currently, 17m Inept, profit grabbing company. Some more customer service staff would be great!

• 
  Connor Mather (@ConnorMather) reported 23 minutes ago from Sunderland Bridge, England

  @virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake

• 
  Just Gill (@Formally_Gill) reported 35 minutes ago from New Marske, England

  @virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.

• 
  Jayson Gurney (@JaysonGurney) reported 43 minutes ago from Darlington, England

  @Minal2804 @virginmedia I feel your pain and frustration. I'm have total loss of network and internet due to electrical problem caused by meter replacement with Utility Warehouse

• 
  Bradley Staunch (@BradleyStaunch) reported 45 minutes ago from Hartlepool, England

  Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****

• 
  Dianne Wilson (@Divadi29) reported 46 minutes ago from Billingham, England

  @virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box

• 
  Peter 🌲Santa Doom🌲🐈🎸🕹️ (@PeteYourDoom) reported 49 minutes ago from Hartlepool, England

  . @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.

• 
  Peter 🌲🐈🎸🕹️ (@PeteYourDoom) reported 53 minutes ago from Hartlepool, England

  @virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight

• 
  Just Gill (@Formally_Gill) reported 56 minutes ago from Redcar, England

  @virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!

• 
  Peter Snowdon (@petersnowdon) reported 58 minutes ago from Darlington, England

  40 mins on the phone to @virginmedia on hold listening to poor music ....have you thought of recruiting some staff? Plenty of people would love a job at the moment...mad way to run a business

• 
  Dianne Wilson (@Divadi29) reported 58 minutes ago from Billingham, England

  @virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ricky Webber (@webberhead) reported 2 minutes ago

  @virginmedia So you want me to be available for more or less the whole working day after I spent all evening trying to get this fixed? Can you narrow that window so I can plan around my work accordingly? Also can you send me an email for whoever is in charge of customer services?!

• 
  SSGR (@GazRobinson1) reported 3 minutes ago

  @virginmedia I keep getting cut off trying to order another WiFi pod… can anyone help! Cheers

• 
  John Jones (@Dorchesterblue) reported 4 minutes ago

  @virginmedia You obviously can’t help from here then

• 
  Miss Jones (@bechodpanad) reported 4 minutes ago

  @virginmedia ordered a replacement remote last month..nothing has arrived and it’s very frustrating! Help!

• 
  Crystal♡ (@CrystalCattx) reported 6 minutes ago

  I think the highlight of my day has to be that I shouted ‘Capital give me the cash’ down the phone to a Virgin Media customer service guy 🙃 @CapitalOfficial

• 
  Donna Murphy (@DonnaMumOfThree) reported 7 minutes ago

  @virginmedia having issues with wifi dropping out upstairs. I've rebooted and done a reset on the hub but still the connection drops out or doesn't connect. I'm not impressed as all I get told is to reset which doesn't work

• 
  Grace Richards (@Grace78766) reported 8 minutes ago

  @virginmedia it was paid in full but the issue is that it should never have had to been paid in. It was,due to pressure from debt collection agencies and credit score concerns. This should be refunded to me since as previously stated, I paid for internet for months on end which didn’t work.

• 
  Aiyrah (@aiyrah__) reported 10 minutes ago

  @virginmedia hi why is the wifi not working… it says it will be fixed tomorrow at 2:20pm which is not ideal as I have an online exam at 9am

• 
  John Jones (@Dorchesterblue) reported 16 minutes ago

  @virginmedia your customer service is pathetic, 30 minutes on chat waiting for a response….zilch, nada , nothing , zero.

• 
  Haynsie (@m1k3ydan) reported 18 minutes ago

  @virginmedia my broadband is down once again in rg6, says it’s suppose to be up at 6pm, now it’s 8pm!! Now having to use my 3G more than normal, will you be reimbursing my 3G cost? #annoyed