Virgin Media outages and service status in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Billingham, Hartlepool, Darlington, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Total Blackout	19 hours ago
Middlesbrough	Internet	1 day ago
Stockton-on-Tees	Internet	3 days ago
Billingham	Internet	3 days ago
Hartlepool	Wi-fi	4 days ago
Stockton-on-Tees	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  CDBarnezy (@cdbarnezy) reported 3 minutes ago from Middlesbrough, England

  @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

• 
  Michael Wicks (@wicks_michael) reported 6 minutes ago from Middlesbrough, England

  @virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡

• 
  Mark Walker (@mark770) reported 7 minutes ago from Stockton-on-Tees, England

  @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

• 
  Simon Clayton (@SiClayton) reported 19 minutes ago from Stockton-on-Tees, England

  Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  Terry Chapman or FBH (@TerryFBH) reported 30 minutes ago from Yarm, England

  @virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 30 minutes ago from Redcar, England

  @dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.

• 
  David Lumb Writer (@LumbWriter) reported 33 minutes ago from Redcar, England

  @virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out

• 
  Mark Walker (@mark770) reported 34 minutes ago from Stockton-on-Tees, England

  @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

• 
  Shaun Wathey (@Wathey) reported 39 minutes ago from Sunderland Bridge, England

  @virginmedia how do I make a complaint?

• 
  Adam (@ajtheladplummy) reported 39 minutes ago from Middlesbrough, England

  @virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!

• 
  RACHEL BULLOCK (@RBullockITV) reported 41 minutes ago from Eaglescliffe, England

  Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

• 
  SimonMorrisonPeacock (@simonmp68) reported 43 minutes ago from Thornaby-on-Tees, England

  @virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

• 
  JAKE (@TownsJake) reported 44 minutes ago from Darlington, England

  @virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now

• 
  Guru Boutique (@Gurudarlington) reported 45 minutes ago from Darlington, England

  @virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.

• 
  Terry Chapman or FBH (@TerryFBH) reported 48 minutes ago from Yarm, England

  @virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.

• 
  Gary Nolan (@gaznolan) reported 49 minutes ago from Stockton-on-Tees, England

  @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

• 
  Dave (@davedome) reported 51 minutes ago from Darlington, England

  @virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.

• 
  steven lambert (@stelambert1977) reported 52 minutes ago from Thornaby-on-Tees, England

  When will the channels issue be fixed? @virginmedia #virginmedia

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 55 minutes ago from Middlesbrough, England

  @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

• 
  The Jolly EV Fan (now living up in the North) (@Thejollyevfan) reported 59 minutes ago from Stockton-on-Tees, England

  @virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dave #oafc (@Rusty_Barnacle) reported 5 minutes ago

  @virginmedia have to say I've really enjoyed spending over 15 hours on the phone and 10 of those on hold this week trying to sort my contract out because your salesperson didn't sort it properly. I've been trying to cancel for 2 hours this morning and been left on hold again

• 
  Andrew Jarman 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏳️‍🌈77th(London)Bde (@E7Drew) reported 6 minutes ago

  @virginmedia I'm a VirginMedia customer with a subscription to the Sky Movies & Sports package. I was using the On Demand option to watch the Downton Abbey The Grand Finale movie. It was then I discovered that the subtitles are not synchronised with the soundtrack.

• 
  TM. (@1tninetyfour) reported 11 minutes ago

  Friday evening and my internet is down.. Virgin Media you will crumble! I pay too much for this foolishness 😒

• 
  CaperZz (@zZrepaC) reported 16 minutes ago

  What ******** is going on with virgin media! Cant ring, cant chat on webchat, cant speak via whatsapp, cant acess the app, paid my bill ages ago an still the services are not back on! An not 1 ******* thing on socials about a issue @virginmedia

• 
  🕹️ EᑎGᗩGEᔕᗷᖇᗩIᑎ 🎮 (@EngagesBrain) reported 16 minutes ago

  @virginmedia @Dominiho7 What happens to customers who are unable to visit a Yodel location that is 30 minutes away by car - a disabled customer for example.

• 
  Adam Kieran Fellows (@fellowska) reported 17 minutes ago

  @virginmedia and just as I bloody expected, phone gets put down. Absolutely a ******* joke. Been waiting for you to get back to me since Thursday on WhatsApp, your bot can’t put me through to an agent either. Disgraceful customer service

• 
  Chris Hobbs (@obbsie) reported 18 minutes ago

  @AEthelswin @virginmedia Ah. Thanks. Trying to speak to customer service. Been three hours now.

• 
  Roland Hesz 🎸⛩️🏳️‍🌈 (@rolandhesz) reported 19 minutes ago

  Hey @virginmedia, is it correct that I am not allowed to read the contract before I sign up but I still have to tick the "I have read it..." checkbox to sign up? That's what your customer service agent is telling me now. I thought it was a broken link but I'm told otherwise.

• 
  RogerSmithUpInThisBitch (@JustAnAlienOk) reported 20 minutes ago

  @virginmedia WiFi has been slow for the past few days. The app is constantly showing that there is an issue with Virgin in my area. Today it isn’t working at all. How long does it take to sort out? The weekend is coming up and no wifi 🙄

• 
  BT Monty🌈 OTRB (@littledonna7) reported 25 minutes ago

  3 hours on hold to @virginmedia today - shocking service for your customers. Have given up. Completely unacceptable.