Virgin Media Outage Report in Stockton-on-Tees, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17, TS18 and TS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Redcar, Darlington and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
-
CoreLegal
(@Core_Legal) reported
from
Stockton-on-Tees, England
Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.
-
SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou
-
Dave
(@davedome) reported
from
Darlington, England
@virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.
-
Louise Baldock 💙
(@LouiseBaldock) reported
from
Stockton-on-Tees, England
2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.
-
Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia I look forward to receiving your offer regarding the complaints that I already made and have still not received a response. I suppose you could consider this a further complaint that your complaints process is inadequate.
-
Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
@virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable
-
ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ
(@CraigScanlon86) reported
from
Middlesbrough, England
3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋
-
Peter 🐈🎸🕹️🍺♈
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick
-
Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
-
Stu # Boro Shirts
(@Boro_shirts) reported
from
Billingham, England
Anyone else virgin media Internet down billingham?
-
Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
-
Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service
-
Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose
-
James Gilroy
(@JamesGilroy) reported
from
Yarm, England
@cyclingbetting @virginmedia Had a similar issue before Christmas. One of their engineers came out, changed router cable and some settings on router. Works champion now
-
Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
-
Terry Chapman or FBH
(@TerryFBH) reported
from
Yarm, England
@virginmedia Why does your organisation make it so difficult to raise a complaint? Please advise with whom I may raise this.
-
Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.
-
Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data
-
Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)
-
David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
L Mac
(@mccardlel) reported
@virginmedia I've been left with bad credit cos you allow people to set up accounts in other names. You won't get paid cos no one will speak to me. Only found out cos of check my file
-
Lizzie Eves
(@elizabeth_eves) reported
@virginmedia Please PLEASE tell me you are joking? The AI bot doesn't understand my complaint and sends me round and round in circles. Can you please offer some something more constructive than that? Or a simple 'yes' in response to me having to take Legal action in order for VM to care.
-
Chimpy12321 (twitch)
(@EGreenhill1) reported
4th night in a row @virginmedia has cut off my internet at 8pm. Right in the middle of me streaming the nuke event on COD. Good work as ever Virgin you absolute awful company! #virginmedia #virginmediadown
-
Finleyfooonfire
(@Finleyfooonfire) reported
@virginmedia Not too much better, still not brilliant however. Even with wireless it won't get a signal in my kitchen which is about 15m away
-
Sally-Jane
(@SJrubyslippers) reported
@virginmedia promised me if I moved it would be really easy. Just unplug, plug back in & ready to go. 9 phone calls, 2 promised call backs (that never happened), and 1 engineer visit later I’m still not set up!
-
Ben Thomas
(@benthomas1982) reported
Never had customer service as disgraceful as @virginmedia today. 3.5hrs on hold, customer service hangups, staff accusing other staff of lying raising complaints about one another. Refusing to transfer calls to a manager. Bunch of kids. Take a hard look at yourselves. Pathetic.
-
katherine mckenna
(@katherinemack) reported
@virginmedia The person on the phone said I can claim £8 per day for everyday there is issues. How do I find this on my log in?
-
Nath St Paul
(@NathStPaul) reported
@LordCKS Yeah think that's the only way. I'm probably blaming the wrong people. **** Virgin Media for serving up a ****** SD feed.
-
Finleyfooonfire
(@Finleyfooonfire) reported
@virginmedia Checked the guide way too many times and tried everything, called up and tried to get it sorted so many times but it just says its running tests then never sorts out the issue. Wish I'd never changed from now tv lol, and they were pretty shoddy
-
Jamie Mills
(@swillysalad) reported
@virginmedia Wired (TV and one computer) and WiFi (several devices) neighbours have same issue (also with virgin).