Virgin Media Outage Report in Stockton-on-Tees, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18, TS19, TS17 and TS20.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
||
| Stockton-on-Tees |
Total Blackout | |
| Middlesbrough |
Wi-fi | |
| Darlington |
TV | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
-
Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
-
SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏
-
SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
-
Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
-
Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia It's down AGAIN! 😤😡
-
Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
-
Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
-
Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
-
𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
-
Kirsty 😘💋
(@Kirsty_x85) reported
from
Darlington, England
@virginmedia I checked on the app and apparently there's "No known issues" ever since last week its been going off an on! Sick to death of this now
-
Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.
-
Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
-
alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
-
Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
-
Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia Just raised a new complaint via the website
-
SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
-
Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
-
cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
-
Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
paul dakin
(@PaulDakin70) reported
@virginmedia Had Netflix as part of our package, email 3 weeks ago from Virgin saying Netflix been removed, same issue for my mother in law. Rang up and “ticket” was issued. MIL received a new activation email and was sorted we are still left without it, nobody can help it’s very frustrating
-
Michelle Doughty
(@michelledonkey) reported
@virginmedia do you think it's acceptable to leave a customer who has only had your system in place for two days without any service for 5?
-
Ray Price
(@DocxxRay) reported
@virginmedia Wired from the router between 2 and 6 Mbps download and 0.1 upload. It has already been confirmed this is a local area network issue
-
Alastair Robinson
(@SAJRobinson) reported
Disgraceful customer service @virginmedia - my son has been passed from pillar to post about his FIXED TERM CONTRACT - still not resolved, left on hold for 30 minutes #appallingservice #internetcontract #ripoff
-
JAMIE EVANS
(@CCTVSTAR) reported
@virginmedia we have lost broadband in the CF24 area of Cardiff - no issues reported on the service status page
-
Conor Huddleston
(@Hudd84) reported
from
Belfast, Northern Ireland
No Internet for 2 days now @virginmedia no facility to speak to anyone, book a technician or anything else for that matter. Your help text is quite frankly useless in this situation. Please provide a method to get this resolved ASAP. Awful service.
-
Vale Mendy
(@Chi_Gaia) reported
@virginmedia Yes I can see every few hours, that the time when the problem ‘hopefully’ will be solved, are progressively increasing resulting in your disservice for days.
-
Matt Welch
(@mattywelchkop) reported
@virginmedia Just been on the phone for an hour trying to resolve an issue with our TV that we've had for 2 days. Got hung up on and was told no managers were avalible they have tried signing my 70yo father onto multiple contracts when all he wanted was his TV working.
-
Maz Kiani
(@maz_kiani) reported
@virginmedia my interdown is down since yesterday morning been over 24 hours and still not fixed ? Sw12 area in South West London! What's going on ? 🤔 and how long will it take before I can go back online ?
-
Daniel Bayly
(@d_bayly) reported
@virginmedia No I haven’t and tried calling that number multiple times and they just say give us 24 hours. Never have any updates and say they are just waiting for the install team!