Virgin Media outages and service status in Stockton-on-Tees, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Stockton-on-Tees, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 8, 6:43 AM GMT+1.
- Internet (29%)
- Wi-fi (29%)
- TV (29%)
- Total Blackout (14%)
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS17 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 9: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Darlington, Hartlepool, Middlesbrough, Billingham, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees
|
TV | 1 day ago |
|
Darlington
|
Wi-fi | 3 days ago |
|
Hartlepool
|
Wi-fi | 3 days ago |
|
Middlesbrough
|
TV | 4 days ago |
|
Middlesbrough
|
5 days ago | |
|
Middlesbrough
|
Internet | 7 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Cj . (@luis70105) reported from Middlesbrough, EnglandSpend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
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Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England@JustJanety @virginmedia They have been simply rude and unpleasant. We have been good loyal customers since NTL. We are off now. Disgusted,
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Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, EnglandGreat so it seems to be a day of running on data today as @virginmedia apparently have "broadband issues" AGAIN 🙄
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Adam McClelland (@adam_mcclelland) reported from Stainton and Thornton, EnglandHazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!
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Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Paul Haggie (@ha66ie) reported from Yarm, England@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Jamie Gilbey (@Poddddddd) reported from Stockton-on-Tees, England@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
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James Hadman (@jimmyhadman) reported from Stockton-on-Tees, England@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Spock Thornaby🖖 (@Spock_Thornaby) reported from Thornaby-on-Tees, England@JustJanety @virginmedia I’m gong to cancel them st home and with family for the rubbish attitude.
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Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, EnglandSo I get a text off @virginmedia to say my service will be suspended due to a missed payment, I haven't even received a bill! 😡
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uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.
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Eee-lee (@nickeyley) reported from Billingham, England@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Michael Wicks (@wicks_michael) reported from Middlesbrough, England@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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Den Butler (@Digital_Den15) reported from Egglescliffe, England@virginmedia Except if your an existing customer, then it's still £68 a month.
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Eee-lee (@nickeyley) reported from Billingham, England@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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uosqoᴚ ɯı⊥ (@tim_robson_1980) reported from Darlington, England@virginmedia Absolute joke! After telling them it's not a virgin mobile they said that chat was for faults only and to ring the same premium rate number to speak to someone. Your customer service really is laughable
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Kirsty 😘💋 (@Kirsty_x85) reported from Darlington, England@15minutegamer @virginmedia These go from when it's actually due and not from when it was paid which in my opinion is stupid. Yet I just get this message to say that and I've not even had an ebill.
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Chris Blewitt (@chrisblewitt85) reported from Darlington, England@virginmedia been on hold for 50 minutes waiting to renew to a lesser deal than a new customer can get, online, with the click of a button! Think your customer service needs some Oomph!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TonyM (@BATC_London) reported@virginmedia Could be any number of reasons. When it was working I got fed up of rebooting it 6 times a day. You can't help, can you?
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Ben Curtin (@Ben_PipGainFx) reported@virginmedia Terrible TV or Internet still not working.. spoke to an advisor on the phone and they said that there will be engineers sorting it on the 24th.. i mean surely thats a wind up a week without internet or TV in this current climate.. shocking service
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¿Z2Z? (@z2daz) reported@virginmedia Your customer service is ****. Tell me why your advisors are out here trying to bang attitude???????
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Keeley (@lovekeeley_) reported@virginmedia Hi. I need to order a new power adapter for my modem and can not work out where to do it on your website. Can you help? Thanks
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Frainy_180 (@frainy_180) reported@virginmedia No, there was no explanation other than a generic "for customer safety" which wasn't exactly helpful. Could have been told while booking. But not to worry, managed to come to an agreement over the phone.
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Sleep Cove (@Chris_Fitton) reported@virginmedia Think it’s the 3. Well I could both bands. This changed when I renewed my contract? They said my router was probs broken. And was sent a new router as I could not see both bands?so very strange to hear this. Thanks.
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🅰🅽🅳🆈 🅷🅰🅻🅻 (@Tab5) reported@virginmedia I just tried. I'm getting a message saying they know there's a problem and it won't let me speak to anyone. But this has been going on for months and I would appreciate some better updates. I am in the TW10 postcode area if you have any further info
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Cathy Dabrowski (@cathydab) reported@virginmedia Yesterday lunchtime to report the fault & we checked back last night at which point whoever we spoke to was incredibly rude & put the phone down.
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James (@JamesDB_1) reported@virginmedia Hi. I’m still having issues, phone still hasn’t been delivered.
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optimus prime (@optimus36926367) reported@virginmedia Your online complaints filing and complaints tracking page has been saying the link is broken for few days. It is important that we can make a complaint and track them.