Virgin Media Outage Report in Stockton-on-Tees, England
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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17, TS18 and TS19.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Redcar, Darlington and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia any chance of speaking to a human regarding my television service
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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Simon
(@SimonHolliday13) reported
from
Thornaby-on-Tees, England
@virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia why is the red button for the football not working? #virginmedia
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
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Guru Boutique
(@Gurudarlington) reported
from
Darlington, England
@virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Howell
(@JamesHowell22) reported
@virginmedia I’ve already spoken to your team, which is how I know about the “24 hours” fix...I’d rather not be on hold for hours
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Kiwo
(@Kiwion) reported
i would like to play games and stream but like after 2 days of being told @virginmedia are monitoring my connection over the last week constant drops 'no known issues in the area' no response in regards to an engineer coming out bro it hurts
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Sib
(@sibtainb) reported
@virginmedia No, that's the problem! I've sent messages to this number at least 3 times, and every time it says someone will be in touch, but nobody ever does. I have evidence of the messages that I have sent, all date/timestamped, which have been forwarded to OFCOM as part of my complaint!
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DH
(@hunterd123) reported
@virginmedia I have just spent another 40min on the phone to try and sort out a replacement v6 box......only to be told that I needed to wait to get a call back. Why!!! That is nearly 2hrs on the phone and about 5hrs since my original problem. What is going on with your service?????
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Katie Cominus
(@klangley18) reported
@virginmedia my channels are not loading i have followed advice and restarted and this still hasn't resolved! I have called up and been sent a link to help to resolve the issue however your website says I need to call, the web can't service is taking too long can I have a call?!
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Jo Ratcliffe
(@Jojocurlytop) reported
@virginmedia Appalled at the service offered by Virgin. On your advice I have spent FOUR days talking to someone on text who now tells me that there is no record of calls, missed appointments or faults ! We have had 6 weeks of no tv service. £10 was offered !
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Bryan Gould
(@GeezerBG) reported
Day 5 @VirginMediaCorp @Virginmedia and still no promised call and still each day services severely compromised / un useable in Area 04 - no one will take ownership , provide a honest update , escalate the complaint & Snr Mgt although requested be made aware will not own or reply
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Hannah Bond
(@h_rbond) reported
@HReardonBond @virginmedia The area issue goes on and off. When the area issue goes off, the connection is still terrible! We need an engineer to fix it. As you may have seen, we were told one was coming last week. They did a no show! And it's impossible to book another as noone answers the line! Pls help!
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zach close
(@Zachclose2000) reported
@virginmedia we had enough of your crap
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Andrew Tilling 1969
(@TillingAndrew) reported
@virginmedia It’s shocking how can a customer be losing internet connection, on an hourly basis now & your company will not investigate to repair the problem. It’s impossible to speak to anyone. All I have is ping pong tweets with whoever you are. Joke of an outfit.