Virgin Media Outage Report in Stockton-on-Tees, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS18 and TS17 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington
|
Wi-fi | 2 days ago |
|
Hartlepool
|
Wi-fi | 2 days ago |
|
Middlesbrough
|
TV | 2 days ago |
|
Middlesbrough
|
3 days ago | |
|
Middlesbrough
|
Internet | 5 days ago |
|
Billingham
|
Total Blackout | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
-
AllpointsTV - Jamie (@AllpointsTV) reported from Guisborough, England@virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour
-
Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
-
Mark Webster (@MarksWeb41) reported from Darlington, England@virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?
-
steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England@virginmedia why is the red button not working tonight for sky sports?
-
Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help
-
Chris Christopher (@Christo72210007) reported from Nunthorpe, England@virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?
-
Mat⚙ (@NotEnoughTECH) reported from Ingleby Barwick, EnglandHey @virginmedia what's your support email address in the UK? Your website is absolutely useless in that regard
-
AllpointsTV - Jamie (@AllpointsTV) reported from Guisborough, England@virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I’m using a lot of data trying to sort this out as no internet. I feel like I’m going mad. Your company says ask us for help during these difficult times yet I have and have been treat really shabbily. I’m so frustrated and angry please help me
-
Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
-
Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
-
Lorraine Ripley (@Lorryolly) reported from Darlington, England@virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥
-
Ryan Wilšon (@Ryan_UTB) reported from Stockton-on-Tees, England@virginmedia your internet is so bad
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed
-
steven lambert (@stelambert1977) reported from Thornaby-on-Tees, EnglandWhen will the channels issue be fixed? @virginmedia #virginmedia
-
rachel (@rachsclarke) reported from Middlesbrough, England@virginmedia You realise we’ve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service
-
SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England@virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Bhavesh Patel (@mrbhavesh_patel) reported@virginmedia The previous agent I spoke to on the customer service line said they where going to raise the compliant and to this date - there is no complaint raised. Please can you get a member of your team to review the phone records and feedback.
-
Nicola Askham #TheDataGovernanceCoach (@Nicola_Askham) reported@virginmedia Sorry no I have meetings all day - can't think of any issues for me/Dad as the phone doesn't work anyway!
-
Grezzit (@Grezzit) reported@bobacks #virginmedia are the worst. Terrible customer service, they just lie to you constantly. I look forward to the day our road gets another company's fibre optics laid so I can leave them.
-
Dominique Moore (@DGNMoore) reported@virginmedia Yes I have my phone and contract with @virgin media long time loyal customer
-
Andy Covey (@AndyCovey) reported@virginmedia Without wanting to sound rude...incompetance. Long story short...we are now awaiting another construction visit although that's not as a result of any action at VirginMedia. Thats from your cable pull subcontractor.
-
Kirkano (@lisakano89) reported@virginmedia internet is down in G71 - this needs to be fixed ASAP as affecting my working day.
-
Ady Davis (@davisady1) reported@virginmedia I have just phoned the number you sent me and guess what? It's temporarily unavailable 07305327112. Why am I not surprised! Can never get hold of anyone, VM have inputted wrong email for me, does not recognise my number, can't understand VM Cust serv, apps don't work, etc etc
-
Aaron Weymouth (@Weymo7) reported@virginmedia it's been cancelled and rescheduled 3 times already over the span of 4 weeks. It was supposed to come again yesterday, but it never arrived. I just don't know what's going on
-
mumrah (@unstoppable_85) reported@virginmedia The link is not working
-
why-no-tv-nd-no-net (@whyNoTvandNoNet) reported@virginmedia I don't have WhatsApp. Give me a customer complaints phone number. Don't recommend WhatsApp.