Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17, TS18 and TS19.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 03/31/2026 22:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Redcar, Darlington and Hartlepool.

Loading map, please wait...
City Problem Type Report Time
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough TV
United KingdomRedcar Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

  • Gurudarlington Guru Boutique (@Gurudarlington) reported from Darlington, England

    @virginmedia I’m the home owner Beryl Hankin, and was told the phone number would stay the same when I changed. I queried this with the Virgin engineer who rang Virgin and assured me it was in hand. That was weeks ago but it never happened.

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia any chance of speaking to a human regarding my television service

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia No i just been disconnected so this is another 2 hours wasted, i just want to cancel my services now

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Media, I want to cancel

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

  • rachelhudson84 Rach Hudson ❤️ (@rachelhudson84) reported from Thornaby-on-Tees, England

    @virginmedia TS17 down too

  • Sarahlw_95 Sarah-Louise Wilkinson (@Sarahlw_95) reported from New Marske, England

    @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

  • RBullockITV RACHEL BULLOCK (@RBullockITV) reported from Eaglescliffe, England

    Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown

  • Loulameg Louise Donaldson (@Loulameg) reported from Stainton and Thornton, England

    Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

  • sharon_mulcahy sharon mulcahy (@sharon_mulcahy) reported from Thornaby-on-Tees, England

    @virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!

  • citamo Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported from Middlesbrough, England

    @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

  • SimonHolliday13 Simon (@SimonHolliday13) reported from Thornaby-on-Tees, England

    @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

  • TownsJake JAKE (@TownsJake) reported from Darlington, England

    @virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours

  • stelambert1977 steven lambert (@stelambert1977) reported from Thornaby-on-Tees, England

    @virginmedia why is the red button for the football not working? #virginmedia

  • Ben_McBean You're a cantaloupe ÂûDHD (@Ben_McBean) reported from Yarm, England

    @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

  • Gurudarlington Guru Boutique (@Gurudarlington) reported from Darlington, England

    @virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.

  • cdbarnezy CDBarnezy (@cdbarnezy) reported from Middlesbrough, England

    @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

  • werbedoyle gary doyle (@werbedoyle) reported from Stockton-on-Tees, England

    @virginmedia every month I make the same bloody phone call, you are thee worst company ever !!! Customer service is appalling over charged massively for four months,IS any one out there !!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesHowell22 James Howell (@JamesHowell22) reported

    @virginmedia I’ve already spoken to your team, which is how I know about the “24 hours” fix...I’d rather not be on hold for hours

  • Kiwion Kiwo (@Kiwion) reported

    i would like to play games and stream but like after 2 days of being told @virginmedia are monitoring my connection over the last week constant drops 'no known issues in the area' no response in regards to an engineer coming out bro it hurts

  • sibtainb Sib (@sibtainb) reported

    @virginmedia No, that's the problem! I've sent messages to this number at least 3 times, and every time it says someone will be in touch, but nobody ever does. I have evidence of the messages that I have sent, all date/timestamped, which have been forwarded to OFCOM as part of my complaint!

  • hunterd123 DH (@hunterd123) reported

    @virginmedia I have just spent another 40min on the phone to try and sort out a replacement v6 box......only to be told that I needed to wait to get a call back. Why!!! That is nearly 2hrs on the phone and about 5hrs since my original problem. What is going on with your service?????

  • klangley18 Katie Cominus (@klangley18) reported

    @virginmedia my channels are not loading i have followed advice and restarted and this still hasn't resolved! I have called up and been sent a link to help to resolve the issue however your website says I need to call, the web can't service is taking too long can I have a call?!

  • Jojocurlytop Jo Ratcliffe (@Jojocurlytop) reported

    @virginmedia Appalled at the service offered by Virgin. On your advice I have spent FOUR days talking to someone on text who now tells me that there is no record of calls, missed appointments or faults ! We have had 6 weeks of no tv service. £10 was offered !

  • GeezerBG Bryan Gould (@GeezerBG) reported

    Day 5 @VirginMediaCorp @Virginmedia and still no promised call and still each day services severely compromised / un useable in Area 04 - no one will take ownership , provide a honest update , escalate the complaint & Snr Mgt although requested be made aware will not own or reply

  • h_rbond Hannah Bond (@h_rbond) reported

    @HReardonBond @virginmedia The area issue goes on and off. When the area issue goes off, the connection is still terrible! We need an engineer to fix it. As you may have seen, we were told one was coming last week. They did a no show! And it's impossible to book another as noone answers the line! Pls help!

  • Zachclose2000 zach close (@Zachclose2000) reported

    @virginmedia we had enough of your crap

  • TillingAndrew Andrew Tilling 1969 (@TillingAndrew) reported

    @virginmedia It’s shocking how can a customer be losing internet connection, on an hourly basis now & your company will not investigate to repair the problem. It’s impossible to speak to anyone. All I have is ping pong tweets with whoever you are. Joke of an outfit.