Virgin Media Outage Report in Stockton-on-Tees, England

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Hartlepool, Middlesbrough, Billingham, Stockton-on-Tees, and Redcar.

City	Problem Type	Report Time
Darlington	Wi-fi	1 day ago
Hartlepool	Wi-fi	1 day ago
Middlesbrough	TV	2 days ago
Middlesbrough	E-mail	3 days ago
Middlesbrough	Internet	4 days ago
Billingham	Total Blackout	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

• 
  Bryan Light (@UKLightCreation) reported 5 minutes ago from Redcar, England

  Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service

• 
  Carlos Spicyweiner (@Toonhero) reported 6 minutes ago from Hartlepool, England

  @virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.

• 
  Bryan Light (@UKLightCreation) reported 15 minutes ago from Redcar, England

  @KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves

• 
  Richard Baker (@richarddbaker) reported 16 minutes ago from Darlington, England

  .@virginmedia are amazing me at the levels of incompetence that they're able to reach. Been on hold today now for 1h 33m, 2hrs 7m (then they cut me off!) and currently 33mins! If you need any customer service from them then avoid them!!!

• 
  Stephanie Breckon (@stephbreckon) reported 21 minutes ago from Hartlepool, England

  @virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm

• 
  Dougy Giro (@Kai35850650) reported 21 minutes ago from Sunderland Bridge, England

  @virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me

• 
  Bryan Light (@UKLightCreation) reported 22 minutes ago from Redcar, England

  @virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time

• 
  Chris Lyons (@oliverpostgate) reported 26 minutes ago from Darlington, England

  @sophiamcoutts @virginmedia Don’t hold your breath. I’ve had an official complaint logged with them since July and am still waiting for a conversation, never mind a resolution #virginmedia

• 
  Bryan Light (@UKLightCreation) reported 26 minutes ago from Redcar, England

  @virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying

• 
  Stephen Angell (@swangell) reported 28 minutes ago from Stockton-on-Tees, England

  @virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?

• 
  𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤 (@gaussey) reported 28 minutes ago from Redcar, England

  @FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.

• 
  Bryan Light (@UKLightCreation) reported 28 minutes ago from Redcar, England

  @virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services

• 
  Richard Baker (@richarddbaker) reported 38 minutes ago from Darlington, England

  @virginmedia Ah, so I do have to wait a week to get my broadband service back then! I was tantalisingly close to being able to do my job! Will have to inform my employers I guess!

• 
  Ashley Wright (@ashleyhwright) reported 41 minutes ago from Darlington, England

  @virginmedia Internet seems to be down on DL3? Any update?

• 
  Richard Baker (@richarddbaker) reported 41 minutes ago from Darlington, England

  @virginmedia To investigate the problem with my broadband hub.

• 
  Carlos Spicyweiner (@Toonhero) reported 44 minutes ago from Hartlepool, England

  @virginmedia All sorted, no longer a customer.

• 
  Bryan Light (@UKLightCreation) reported 47 minutes ago from Redcar, England

  @virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan

• 
  𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤 (@gaussey) reported 47 minutes ago from Redcar, England

  @virginmedia No, everything is fine thanks, the outage only lasted two hours.

• 
  Bryan Light (@UKLightCreation) reported 52 minutes ago from Redcar, England

  @AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience

• 
  Richard Baker (@richarddbaker) reported 53 minutes ago from Darlington, England

  .@virginmedia 45 minutes on hold now listening to the horrible music!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Oliver Lee Butcher (@ollieleeb) reported 3 minutes ago

  Just got home from a long day at work. Just wanna chill out, watch some YouTube, maybe play the Xbox. Can I? No. I ******* can’t coz my **** @virginmedia has decided to stop working!! Great one. **** company

• 
  J OGara (@JOGaraDP) reported 11 minutes ago

  This is not on @virginmedia I have just noticed that I was getting 100mbps connection on my M200 service, just check the website and you have downgraded my package without my knowledge! You attempted to downgrade me last month too and I was on phone with someone who "fixed it"..

• 
  PowWowNow (@PowWowNow1) reported 12 minutes ago

  @SADLondon @virginmedia I would cancel adap

• 
  Samuelle Jackson (@CoachChim) reported 12 minutes ago

  Trust virgin media to be going down on Christmas Eve. Sums up my time with them.

• 
  Dolphins (@ADolphins95) reported 16 minutes ago

  @virginmedia I've done all this before, it's just a poor service all around to be honest. Can't even work from home, that's three days of lost earnings. Cheers Virgin, happy christmas!

• 
  PowWowNow (@PowWowNow1) reported 21 minutes ago

  @virginmedia @akii_ito I have no internet. I pay for it. But no internet. Been told someone maybe will contact me on 30th. Not to fix it. Just to see if it's working or not. Worst company. VM so rubbish. Can't wait till my contact expires. Have cancelled my mobile contract already. Will tell everyone!!

• 
  Rob Quickenden (@rquickenden) reported 23 minutes ago

  @virginmedia System test on signal. I run it via the app but still get frequent TV drop out on many channels expecially bbc

• 
  Bri Hammond (@big1481b) reported 30 minutes ago

  @virginmedia gotta be the worse I been with.some sale advisor offer you a deal and then they try set you up for another deal and you ring up and they hang up on you cause you peed off you don't get your deal.And then you wait for them to contact you

• 
  HeartofGlassWegian🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇮 (@HenkeNo7) reported 32 minutes ago

  @virginmedia Your status page always says things are wonderful. Who writes this? Boris Johnson? Still intermettently poor, constantly buffering, frequent need to switch on and off the router. Not what I am paying for.

• 
  HighburyHighs (@HighburyHighs_) reported 33 minutes ago

  @yiddochick @virginmedia Be careful coz it might go down, quite a few are moaning about it being down