Virgin Media

Virgin Media Outage Report in Stockton-on-Tees, England

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The latest reports from users having issues in Stockton-on-Tees come from postal codes TS17 and TS18.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stockton-on-Tees, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stockton-on-Tees, England 01/15/2026 09:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stockton-on-Tees, England

The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe, Middlesbrough, Stockton-on-Tees, Hartlepool, Spennymoor and Redcar.

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City Problem Type Report Time
United KingdomDarlington E-mail
United KingdomNewton Aycliffe Internet
United KingdomMiddlesbrough Internet
United KingdomStockton-on-Tees TV
United KingdomDarlington TV
United KingdomStockton-on-Tees Internet

Community Discussion

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Virgin Media Issues Reports Near Stockton-on-Tees, England

Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    @virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.

  • Danielson_1991 Daniel Thompson (@Danielson_1991) reported from Hartlepool, England

    @virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .

  • tastyparmo tastyparmo (@tastyparmo) reported from Nunthorpe, England

    @virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.

  • glaswegian78 ALLAN HARPER (@glaswegian78) reported from Ingleby Barwick, England

    ******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Both crap waste of a poll

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @beardedian @virginmedia It is about time changes to package or cancel etc should be online

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.

  • Emfozz Emma (@Emfozz) reported from Middlesbrough, England

    @virginmedia I've already filled the form out online for a complaint

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding

  • Paulhut20013625 Hutchy (@Paulhut20013625) reported from Sunderland Bridge, England

    @bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔

  • davebakey David Bakewell (@davebakey) reported from Nunthorpe, England

    @GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.

  • AutonomyCounsel Fay Brown #projectsnowball (@AutonomyCounsel) reported from Egglescliffe, England

    ... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!

  • Emfozz Emma (@Emfozz) reported from Middlesbrough, England

    @virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done

  • marcusdempsey Marcus Dempsey (@marcusdempsey) reported from Darlington, England

    @virginmedia Another day another broadband outage. :(

  • chrisrenahan Chris Renahan (@chrisrenahan) reported from Nunthorpe, England

    On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • simonehillart1 simone_hill_art (@simonehillart1) reported

    @virginmedia I want someone to talk to about your horrible service and the money your company owes us now. My boyfriend has been on the phone with you guys for three hours just to have someone hang up on them.

  • mudy_anwar Mudy (@mudy_anwar) reported

    @virginmedia hi i logged a complaint a couple of times via your CC a few weeks ago and haven't heard back, I know your service is shocking but didn't know it was this bad!

  • Hammond304 Bex Hammond (@Hammond304) reported

    @virginmedia I’ve spoken to 1 understanding customer service member. Who is equally as confused as to what’s going on - it does not feel me with any confidence in getting this resolved anytime soon. 2/2

  • ST81 Simon (@ST81) reported

    @virginmedia The service came back on at 11:35 that day. And I very much doubt your service checker works overnight.

  • katyehem katy (@katyehem) reported

    @virginmedia pleasseee can someone help me, I’ve been going back and forth with emails for months with no resolution.

  • LoveGorgieJames Gorgie James (@LoveGorgieJames) reported

    @virginmedia Hello, need help with my google home mini not connecting to hub 3, (new customer) so first time trying. Thanks

  • joapet Jo Petty (@joapet) reported

    @virginmedia This explains a lot - we have had such bad WiFi connection since this upgrade. The info in this link will help us diagnose the problems. Is there a way of disabling Intelligent WiFi? It's causing all sorts of problems with WFH

  • Contradixtion 🖤 (@Contradixtion) reported

    Sick of piss poor @virginmedia internet. Constantly going down in Liverpool & if it isn’t down, it can’t cope with two computers both connected & conducting video meetings. Because working from home isn’t hard enough!

  • jeniandersonw Jen (@jeniandersonw) reported from Wigan, England

    Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!

  • MrsDarkAngel88 Tan (@MrsDarkAngel88) reported

    @virginmedia Been cut off today, paid this morning to be told there is a service error & you cant reconnected for another 48 hours!!! Ive paid nearly £100 for no services..... My son birthday today & he is devastated he cant go online!!!