Virgin Media Outage Report in Stockton-on-Tees, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stockton-on-Tees come from postal codes TS19, TS18 and TS16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stockton-on-Tees, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stockton-on-Tees and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stockton-on-Tees, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Middlesbrough, Stockton-on-Tees, Hartlepool, Guisborough, Darlington and Newton Aycliffe.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Internet | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stockton-on-Tees, England
Latest outage, problems and issue reports in Stockton-on-Tees and nearby locations:
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia - your poor service never ceases to amaze me. I’ve received notice today advising my plan is ending and I’ll be moved to a new one. Extra £9 for 1Gb extra data & 1000 more minutes when I don’t use what I get now. I will use the get out clause. #AwfulCompany
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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Beth Wallace
(@BethTiger1973) reported
from
Stockton-on-Tees, England
@virginmedia No known issues it says
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Ali• ⫩😎⫩ • ThorpeTTe🤘🏼
(@MissAliTeamMatt) reported
from
Darlington, England
I appreciate call operators are only doing their job but if I wanna cancel… I wanna cancel. Must be policy for @virginmedia to delay customer decision & fob us off with “ring back next week” to get an extra month ££! Well u’ve just thrown my “loyalty” right back in my face!😡
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Linda Hughes
(@LindaGHug) reported
from
Darlington, England
@Tweeter_Tori @virginmedia I regret switching to @virginmedia can't get the signal at the back of the house despite boosters. Won't be renewing once contract is up.
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Chris Noble
(@funksoulHulk) reported
from
Darlington, England
@Tweeter_Tori @LindaGHug @virginmedia Exactly. It's great when it works. If it doesn't work then it's no good. How fast do you need. Noone needs 100mps it's a waste
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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Charlie Murgatroyd
(@charliemurgo) reported
from
Guisborough, England
@virginmedia thanks once again for no phone coverage while abroad after assuring me this time it would work. Pile of crap!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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Greig Darby
(@GreigDarby) reported
from
Hartlepool, England
@virginmedia are there any known issues in my area (Hartlepool) currently no Internet. I've tried resets and the broadband check but it says no issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lili Harris
(@LiliHarris2) reported
@virginmedia set up new contract 2 weeks ago but have not been able to activate! I want to cancel my contract asap as wasted 2 weeks with no broadband- just been told on the phone I have to wait for a new activation code b4 I can cancel- is this legal!?
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Freddy Naftel
(@FreddyNaftel) reported
@virginmedia Yes but it still doesn’t help
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mgz aka MoGzEH
(@ChrisBoggett) reported
@virginmedia so bad and unstable I got banned from @PlayVALORANT for a week! I even played all rounds most games but the disconnect/reconnect counted as an abandon. **** you virgin
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Alex Clark @ Microsoft
(@sharepointalex) reported
@virginmedia You can actually see in the superhub logs a bunch of errors connecting to your network
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LJ
(@Dublin42) reported
Following hurricane Ian 🌀 all day on my tv 📺 and then my phone 📞, TV and internet all shut down … coincidence ? @virginmedia
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Sarah Hammond
(@SarahHa74853627) reported
It’s been a month now @virginmedia and the the service is abominable. I can’t work with no service. And you make sure I cannot talk to a human who can explain why and when it will be fixed. Time to leave
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Joshua Evans
(@jevo2205) reported
@virginmedia Just to be very clear. - the internet issue has not been resolved - the complaint has had no resolution and still stands
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fitzy
(@fitzymabhoy) reported
Anyone here got a virgin media hub 4 , I can't get my firestick to connect to it ,had the hub 3 previously with no connection problems, appreciate any help or advice
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Jacob Hooks
(@FamousGold20) reported
@Croftleigh @virginmedia send a text to #GDEN_SPY on IG he can help u get access back. I referred a friend this morning and he get it back in an hour. You should contact him too.
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Francesca Carubia
(@francinicarubia) reported
@virginmedia ended my pkg but due to your errors it cost me more. 2moz is last day & final bill paid but Now another bill issued in error. CC said I’m owed £49 & they’ll deduct bill from that! How’s that work! Sick to the back teeth trying to sort this out! #ripoff #stressful