Virgin Media Outage Report in Stainton and Thornton, Middlesbrough, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stainton and Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stainton and Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stainton and Thornton, Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Darlington, Hartlepool, Saltburn-by-the-Sea, Redcar and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Phone | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
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| Middlesbrough |
Community Discussion
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Virgin Media Issues Reports Near Stainton and Thornton, England
Latest outage, problems and issue reports in Stainton and Thornton and nearby locations:
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia Is your red button not working again?!?
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game
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steven lambert
(@stelambert1977) reported
from
Thornaby-on-Tees, England
@virginmedia why is the red button for the football not working? #virginmedia
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Simon Clayton
(@SiClayton) reported
from
Stockton-on-Tees, England
Absolutely atrocious service AGAIN from @virginmedia - broadband, TV, telephone - all down and Tuesday is the earliest anybody can be bothered to come out - from one of the largest telecoms companies in the UK 😡😡😡
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Michelle Coleman
(@stumpy1982) reported
from
Redcar, England
@virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!
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RACHEL BULLOCK
(@RBullockITV) reported
from
Eaglescliffe, England
Hey @virginmedia your WiFi down yet again, third time this week. I’m in TS16 but suspect we are not alone #virginmediadown
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia any chance of speaking to a human regarding my television service
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.
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Roy1986UTB
(@roytomo1970_roy) reported
from
Stockton-on-Tees, England
@virginmedia I've been on hold four 1hr 20 mins. I need to cancel my account. Please reply
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Simon
(@SimonHolliday13) reported
from
Thornaby-on-Tees, England
@virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction And still website says no issues!!
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Rach Hudson ❤️
(@rachelhudson84) reported
from
Thornaby-on-Tees, England
@virginmedia TS17 down too
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sharon mulcahy
(@sharon_mulcahy) reported
from
Thornaby-on-Tees, England
@virginmedia what the hell is going on with the broadband today this is ridiculous no service all day!
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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You're a cantaloupe ÂûDHD
(@Ben_McBean) reported
from
Yarm, England
@virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Harrison
(@TudgeMH) reported
@virginmedia They then said they would transfer me to the customer care team so I can raise a complaint. And instead of doing so, just hung up on me. Please can you arrange for someone to contact me about this as I am getting very closer to just cancelling service and going elsewhere
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Stacey Beaver
(@stacey_beaver) reported
@virginmedia I can but its hard as its intermittent so by the time i disconnect everything and get laptop its usually returned to normal. Thats why its been 5 days to report it... it happens longer sometimes but usually 10-15 minute every few hours. Your website site said intermittent signal?
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EleanorL
(@EleanorL1) reported
@virginmedia Hi. Just had an email from your disconnections team but I’m not disconnecting I’m moving my @virginmedia service to my new house. How do I stop you disconnecting me by mistake? It’s a no reply email (of course)
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Charlotte P Sexton
(@cp_sexton) reported
@virginmedia A technician turned up in the very last minute of 5hr window. Thankfully now have internet, but not impressed with @virginmedia customer service so far. When many ppl need wifi to WFH, manage heating, watch TV etc, 5 week wait doesn’t seem good enough
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Den Carter
(@DenCarter1) reported
@virginmedia So @virginmedia now the service checker is down and my call to customer services was answered by one of your agents who then immediately hung up. When will broadband in N19 be back up, please?
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kerry heeley
(@kerryheeley) reported
@virginmedia is there any problems in the bl4 area for broadband? I've had no Internet since last Wednesday, I've had an engineer out today it was connected for 5 mins went off again and now have to wait longer for another technician, all around my area are working just mine off
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Mark 🏖
(@simons1984) reported
@virginmedia Completely pointless making a complaint as it wont resolve the issue. Absolute jokers and your engineer is a liar.
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SIMON
(@SIMON12192852) reported
@virginmedia How do I contact the escalations team and log a complaint. I filled in the website complaints form and didn’t get an auto reply to confirm you received it.
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Sebastian
(@sebbiechu) reported
Is anyone having Internet issues with their #VirginMedia broadband in SE17? I called the support team and they said no issues with your broadband. Bit confused I have no Internet but solid white light on hub.
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Trisha Ward
(@trishaw) reported
@virginmedia I have tried the customer line and all advice offered (turned on/off and tightened connections) but still have a hub with solid red and no Internet. Is there a live chat or way to talk to a technician? No faults locally according to the website