Virgin Media Outage Report in Stainton and Thornton, Middlesbrough, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stainton and Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stainton and Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stainton and Thornton, Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Darlington, Stockton-on-Tees, Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Hartlepool |
Internet | |
| Middlesbrough |
Total Blackout | |
| Darlington |
||
| Middlesbrough |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stainton and Thornton, England
Latest outage, problems and issue reports in Stainton and Thornton and nearby locations:
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Charlie Murgatroyd
(@charliemurgo) reported
from
Guisborough, England
@virginmedia thanks once again for no phone coverage while abroad after assuring me this time it would work. Pile of crap!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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Greig Darby
(@GreigDarby) reported
from
Hartlepool, England
@virginmedia are there any known issues in my area (Hartlepool) currently no Internet. I've tried resets and the broadband check but it says no issues.
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Fay Brown #projectsnowball
(@AutonomyCounsel) reported
from
Egglescliffe, England
... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia - your poor service never ceases to amaze me. I’ve received notice today advising my plan is ending and I’ll be moved to a new one. Extra £9 for 1Gb extra data & 1000 more minutes when I don’t use what I get now. I will use the get out clause. #AwfulCompany
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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Beth Wallace
(@BethTiger1973) reported
from
Stockton-on-Tees, England
@virginmedia No known issues it says
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Both crap waste of a poll
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kidar Wolf ☢ Critical Meltdown
(@KidarWolf) reported
@virginmedia Hub 2.0. Yellow solid light, green WiFi light. Got through phone line on second try "there are no service outages in your area". I call BS.
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Nij
(@Nijman44) reported
@virginmedia That's not good enough. As a company you just dont seem to care. I will be leaving virgin. I pay £79 a month. This is not the first problem with your service #virginmedia #poorcustomerservice
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Kidar Wolf ☢ Critical Meltdown
(@KidarWolf) reported
@virginmedia I don't have a wired connection, and am able to connect to WiFi, but no Internet signal.
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Joanne
(@JoanneK39) reported
@virginmedia I did not make this request & did not receive an email. You can't upgrade when the customer has not requested it. This is not the first time this has happened. I want a refund for these overcharges not a discount as these mysteriously get removed before all monies are returned.
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george cassey
(@Yogi_1969) reported
@virginmedia Again just want to say what a poor attempt at Customer Service. I guess you don't get many returning customers???
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Callum Maguire
(@callummaguire96) reported
@virginmedia I suggest you give me a call before I we take you to court. No internet for a week. Our whole road in Tw15 is struggling with the same issue. Your customer service isn’t even picking up nor answering
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Kelly Scarlett
(@kizzie27) reported
@virginmedia This has been ongoing for over a week have couple daysok then issues, it's not just me it's happening too lots of friends having similar issues
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sharon aird
(@aird_sharon) reported
@virginmedia Totally exasperated with @virginmedia today. Over 2 hours on the phone and disconnected 3 times to resolve an issue and still no further forward!!! Happy to take your money every month but not willing to deliver any customer service at all!!! Poor @virginmedia
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Kelly Scarlett
(@kizzie27) reported
@virginmedia Done all that get told intermittent problems should be resolved in 24 hrs then starts again utter joke!!
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Lee Jones
(@leej1975) reported
@virginmedia service is down in the BA11 area