Virgin Media Outage Report in Stainton and Thornton, Middlesbrough, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stainton and Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stainton and Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Stainton and Thornton, Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool, Billingham, Darlington and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Hartlepool |
Phone | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stainton and Thornton, England
Latest outage, problems and issue reports in Stainton and Thornton and nearby locations:
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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Beth Wallace
(@BethTiger1973) reported
from
Stockton-on-Tees, England
@virginmedia No known issues it says
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia It is about time changes to package or cancel etc should be online
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Both crap waste of a poll
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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ALLAN HARPER
(@glaswegian78) reported
from
Ingleby Barwick, England
******* bullshit when @virginmedia charge u “disconnection fees” they started at £181 then down to £59 because they can’t supply ur new build with their broadband,I’m not cancelling contract u are! sort this out instead of charging ur customers for ur supply issues #bullshit
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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freddie farkle
(@Freddiefarkle) reported
from
Stockton-on-Tees, England
@virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .
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Fay Brown #projectsnowball
(@AutonomyCounsel) reported
from
Egglescliffe, England
... @virginmedia don't ask us to fix your problems, we're paying you for YOUR SERVICES, not the other way round!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julie
(@Punkygirl1968) reported
@virginmedia An area fault I think. But she keeps being told its fixed and the landline still isnt working. 3 technicians have turned up and said it will be working and it isnt. If she has a fall she cannot use her Careline service
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Katherine Hughes
(@82Kegs) reported
@virginmedia A contractor came on 26th advised a temporary fix - this ‘temporary fix’ provided internet and phone for only around 12 hours and it was disconnected again by Virgin on 27th. We just don’t know what’s happening. My family are very vulnerable here.
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Claire Rigby
(@ClaireRigby19) reported
@virginmedia once again virgin down! Had no telly now for over 3 hours. Pay for a service that doesn’t work. Joke!!!
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Nathan
(@MallinsonNathan) reported
@virginmedia Well I thought this would have been sorted after two engineer visits in a week but problems is still there. There is another engineer coming out Monday, don’t understand what they will do when everything has already been replaced
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Elermence™
(@elermenceband) reported
@virginmedia L20 Bootle area, all my CCTV cameras rely on internet n they are offline. The service of virgin is awful. Yes btw I've checked all cables, reset, checked online status n guess what nothing.
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John Taylor
(@JohnTay89253533) reported
@virginmedia are impossible to contact. I've been overcharged £120 for overseas calls and i have tried to contact them for over a week now. They need more UK customer service staff. I'm on What's app at the moment awaiting a reply. Frustrating......
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Charles Clarkson
(@CharlieClarkson) reported
@virginmedia What further actions can be taken? I am unable to have reliable Internet, or the service that I've been paying for.
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Mandy Hailey
(@CmdrSinclair) reported
@virginmedia It's two separate issues though. 1) The price rises - not really my complaint. 2) Being told verbally, and by your Service Change Receipt, my monthly bill for 6 months is £22.50 then finding out its £29.50. It's really bad communication at best, lieing at worst.
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Cait | Armalynn⁷
(@BritishBTSARMY) reported
@virginmedia Was expecting a live chat at 1.30 but have not heard anything. Any help?
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Eha_yes_b
(@Eha_yes_b) reported
Dear @virginmedia, I currently have a £20/month contract which increases to £27/month on 1st May. I just contacted your support & was offered £21/month until Aug & then £44/month. That's a deal? I can't afford any increase. Is this the support to people struggling with austerity?