Virgin Media outages and service status in Stainton and Thornton, England

Problems in the last 24 hours in Stainton and Thornton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stainton and Thornton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stainton and Thornton, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Darlington, Stockton-on-Tees, Saltburn-by-the-Sea, Hartlepool, Billingham, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Wi-fi	13 hours ago
Middlesbrough	Wi-fi	5 days ago
Darlington	Internet	6 days ago
Stockton-on-Tees	Internet	8 days ago
Middlesbrough	Internet	9 days ago
Stockton-on-Tees	Wi-fi	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stainton and Thornton, England

Latest outage, problems and issue reports in Stainton and Thornton and nearby locations:

• 
  Daniel Thompson (@Danielson_1991) reported 4 minutes ago from Hartlepool, England

  @virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.

• 
  steven lambert (@stelambert1977) reported 11 minutes ago from Thornaby-on-Tees, England

  When will the channels issue be fixed? @virginmedia #virginmedia

• 
  andrea mcdonald (@AndreaAndymac) reported 14 minutes ago from Redcar, England

  @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

• 
  Bryan Light (@UKLightCreation) reported 16 minutes ago from Redcar, England

  @virginmedia No, just continue to ignore me as they have no idea how to fix it

• 
  ben (@benrelton) reported 19 minutes ago from Hartlepool, England

  Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

• 
  rachel (@rachsclarke) reported 22 minutes ago from Middlesbrough, England

  @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

• 
  andrea mcdonald (@AndreaAndymac) reported 36 minutes ago from Redcar, England

  @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

• 
  Shaun Harrison (@TrackScotti) reported 37 minutes ago from Darlington, England

  The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

• 
  ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ (@CraigScanlon86) reported 42 minutes ago from Middlesbrough, England

  3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋

• 
  SimonMorrisonPeacock (@simonmp68) reported 42 minutes ago from Thornaby-on-Tees, England

  @virginmedia I need some advice and help regarding an urgent issue yet keep getting blocked at every turn. Real good customer service for a longtime customer. Needs sorting

• 
  andrea mcdonald (@AndreaAndymac) reported 45 minutes ago from Redcar, England

  @virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????

• 
  Guru Boutique (@Gurudarlington) reported 45 minutes ago from Darlington, England

  @virginmedia The number I wanted to retain is at my private address not my work address which is shown on this Twitter account. I doubt the number is still live with BT and I feel let down.

• 
  You're a cantaloupe ÂûDHD (@Ben_McBean) reported 47 minutes ago from Yarm, England

  @virginmedia I switched it off at the mains at 13:00. Still not working. Also received a vishing message from a fake VM account about these messages.

• 
  SimonMorrisonPeacock (@simonmp68) reported 48 minutes ago from Thornaby-on-Tees, England

  @virginmedia Yes. I’ve been quite I’ll for some time and my finances are a bit of a mess after an account hack that is still being sorted out. I don’t know how much more I can take,stuck in house with nothing and been on chat for over an hour with little reply from anyone human please help

• 
  Peter 🐈🎸🕹️🍺♈ (@PeteYourDoom) reported 48 minutes ago from Hartlepool, England

  @virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick

• 
  Mark Walker (@mark770) reported 53 minutes ago from Stockton-on-Tees, England

  @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

• 
  JAKE (@TownsJake) reported 53 minutes ago from Darlington, England

  @virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours

• 
  Gary Nolan (@gaznolan) reported 54 minutes ago from Stockton-on-Tees, England

  @virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)

• 
  SimonMorrisonPeacock (@simonmp68) reported 58 minutes ago from Thornaby-on-Tees, England

  @virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy

• 
  Michelle Coleman (@stumpy1982) reported 60 minutes ago from Redcar, England

  @virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SimulatorMan (@man_simulator) reported 6 minutes ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  David Richards (@DWRICHARDS) reported 8 minutes ago

  @virginmedia Thanks so much. Who should I ask for?! Current promise via Chat is a chq within 30 days. The problem with contacting Virgin Media by phone or online when you are a former customer chasing a refund is that it is difficult to get past your security checking if it's an old a/c.

• 
  Stanley Percival Simmonds (@simmo1024) reported 8 minutes ago

  In addition, ISP have controls that block content. Virgin Media for example have a fairly fine-tunable system. If you go into any school of college, their internet is filtered. The technology exists to enable the bill payer to control internet access. But of course this is not, and never has been about protecting children, it is about digital ID.

• 
  Tariq Mahmood (@tariqm786) reported 11 minutes ago

  @virginmedia No.. I called at 14.35 and was told I’ll be sent a text message once fixed as there is an issue in the area.

• 
  entrustTMF (@entrustTMF) reported 11 minutes ago

  @karenwi17092279 Sorry to hear that, not good 😔 Yes, we rely on these things more than we realise... I had forgotten the printer, the TV box, my Spotify, heating controller, etc. all use the WiFi and workarounds for all of them need to be fashioned or just abandoned until @virginmedia fix it

• 
  Aidan Costello (@aidan_codtello) reported 12 minutes ago

  @virginmedia I still have not received a payment I should have received on referring my father to switch to Virgin and he should have had a payment too. Our broadband has been poor this week and I hope it will be better this week.

• 
  Bob Moore (@RNM1947) reported 12 minutes ago

  @virginmedia @Craig_A_D Had 6-7 months of issues with my Virgin Media system, still payed my monthly bill and still waiting to be compensated. Not good enough.

• 
  Jacqson (@JacquelineCabl9) reported 14 minutes ago from Laleham, England

  @spudbishop666 @virginmedia It is They still haven't resolved the problem from last year @02mobile1 is as bad

• 
  Jason Caine Smith (@jasoncainesmith) reported 15 minutes ago

  @VirginMedia No response on X or WhatsApp after hours. Cannot get through by phone due to your system issue. This has left an elderly customer without TV all day. Completely unacceptable. If I don’t get a response shortly I will be making a formal complaint.

• 
  twocakesdakes (@2cakesdakes) reported 16 minutes ago

  @virginmedia absolutely **** company. Don't look after their loyal customers. Trying to cancel phone line and going to charge extra for smaller package. Just **** off