Virgin Media Outage Report in Stainton and Thornton, Middlesbrough, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stainton and Thornton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stainton and Thornton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stainton and Thornton, Middlesbrough, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Darlington, Billingham, Hartlepool, Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
TV | |
| Middlesbrough |
TV | |
| Darlington |
Internet | |
| Stockton-on-Tees |
Internet | |
| Billingham |
Internet | |
| Darlington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stainton and Thornton, England
Latest outage, problems and issue reports in Stainton and Thornton and nearby locations:
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Dave
(@davedome) reported
from
Darlington, England
@virginmedia 2/2 on hold for 30mins to be hung up on when connected. Not a great way to treat your new customers. Regretting opting for your services so far.
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good
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Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
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uosqoᴚ ɯı⊥
(@tim_robson_1980) reported
from
Darlington, England
@virginmedia disgusting customer service. On hold for 20 minutes for someone to answer and say they need to transfer me..on hold for a further 28 minutes for someone to answer, ask my name and hang up! Rang back for an automated service to say you're too busy to talk to me 😡
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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Paul Haggie
(@ha66ie) reported
from
Yarm, England
@virginmedia you really need more staff. I cannot get through to your retention team. I have wasted hours over different days. God awful waiting times. No updates whatsoever.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Amy Irving
(@AmyIrving) reported
from
Egglescliffe, England
Loving the customer service @virginmedia today- no fuss or hassle and the man I spoke to saved me money off my monthly bills thank you!
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Just Gill
(@Formally_Gill) reported
from
Thornaby-on-Tees, England
@virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stiggy McNasty
(@Stignasty2) reported
@virginmedia It will look much like the other screenshots. I get you are trying to be helpful, but it is obviously network, and linked to the upgrade. How do I know? I was 2nd line network support for BTinternet. Anyway, fingers crossed, it seemed to be ok this morning and stable all day.
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Debbie Betteridge
(@DebbieBetteridg) reported
@virginmedia Absolutely rubbish. Terrible customer experience
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Chris Shacko
(@CShacko) reported
@virginmedia Would have been nice to have even been able to log in never mind get a ticket! Then again it’s just like my Internet with u “sh**e”
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Debbie Betteridge
(@DebbieBetteridg) reported
@O2 @virginmedia that’s it. Enough is enough your service is questionable. Coverage terrible. Priority not existent. Maybe time to change network.
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Samuel Benjamin
(@zak123dooly) reported
@virginmedia On the service page it says there are no issues in TW107LY but as soon as I call up they mention the issue constantly it’s been like this over a number of weeks and just keeps happening nearly every week
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Darryl Souness
(@bluerage_13) reported
******* joking me, @virginmedia fibre broadband is down again, your service is utter clown shoes.
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🟣 Tristan Griffiths #ImTristanG
(@ImTristanG) reported
@virginmedia Have had pretty terrible #customerservice today @virginmedia - service down, waiting to speak to someone, only to be told that your system is down - can I call back in 2hours? still without service!! #VirginMediaDown #FAIL [ Yes 'turned off and back on again' ]
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Amy
(@aim_ross1311) reported
@virginmedia That’s absolute bull and you’re not answering the question WHY is a new customer allowed to buy the product I want for £27 for 18 months and I have to pay £56 answer me that stop going on about competitors
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Me
(@mdaz1) reported
@DarrenSenior9 @virginmedia Watch it they will try and sell you their boosters for x amount extra a month because there routers/ service not fit for purpose
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Steve Horne
(@sahinbrum) reported
@virginmedia Never managed to get anywhere near tickets. The O2 app crashed all day. Won't bother in the future and the apps now deleted. Usually priority means you can buy tickets before general sale. Not releasing a few priority tickets beforehand. Absolute con.