Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Saltburn-by-the-Sea, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Internet	2 days ago
Middlesbrough	Phone	2 days ago
Hartlepool	Wi-fi	3 days ago
Middlesbrough	Internet	4 days ago
Middlesbrough	Total Blackout	14 days ago
Middlesbrough	Total Blackout	14 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 3 minutes ago from Redcar, England

  @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 11 minutes ago from Redcar, England

  @virginmedia @dakotafiction And still website says no issues!!

• 
  andrea mcdonald (@AndreaAndymac) reported 12 minutes ago from Redcar, England

  @virginmedia any chance of speaking to a human regarding my television service

• 
  andrea mcdonald (@AndreaAndymac) reported 16 minutes ago from Redcar, England

  @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

• 
  Shaun Calvert (@Shaunelious) reported 18 minutes ago from Redcar, England

  @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

• 
  Danny Taylor (@DannyTaylorDT) reported 19 minutes ago from Middlesbrough, England

  Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game

• 
  Louise Donaldson (@Loulameg) reported 22 minutes ago from Stainton and Thornton, England

  Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

• 
  Michelle Coleman (@stumpy1982) reported 23 minutes ago from Redcar, England

  @virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!

• 
  Matt Greenfield-Westcott (@WheezyRider44) reported 27 minutes ago from Nunthorpe, England

  @virginmedia Is your red button not working again?!?

• 
  Shaun Calvert (@Shaunelious) reported 34 minutes ago from Redcar, England

  @virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 36 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  andrea mcdonald (@AndreaAndymac) reported 36 minutes ago from Redcar, England

  @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 39 minutes ago from Redcar, England

  @DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning 🤞

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 40 minutes ago from Redcar, England

  @virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 44 minutes ago from Redcar, England

  Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

• 
  Sarah-Louise Wilkinson (@Sarahlw_95) reported 49 minutes ago from New Marske, England

  @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

• 
  CDBarnezy (@cdbarnezy) reported 51 minutes ago from Middlesbrough, England

  @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 53 minutes ago from Redcar, England

  @PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 53 minutes ago from Redcar, England

  @dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 56 minutes ago from Middlesbrough, England

  @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trans Radio UK "Support Trans Kids" (@transradiouk) reported 1 minute ago

  @JakeGraf1 @virginmedia @VMSolutions_ We are moving away from Virgin to BT as the service has been so awful and customer service refuse to acknowledge there is an issue. Hope you get it sorted

• 
  Stewart Bennie (@1DrunkBarbarian) reported 2 minutes ago

  Might be a wee bit salty because @virginmedia WiFi is about as reliable as a partially sighted guide dog leading a blind man through a mine field. Gonna end up losing wages if their internet keeps going down.

• 
  Sam (@Sam_Rigg1) reported 2 minutes ago

  @virginmedia The link doesn't apply to me because I'm talking about a wired connection and already had it plugged in the right socket, and the pinhole reset does nothing. It is not a problem on my end, it is a capacity issue with too many customers using it and it cannot cope.

• 
  Callum (@Tybs_) reported 7 minutes ago

  @virginmedia This is the first time I am reporting these issues since they started getting worse around 7 days ago.

• 
  edd (@Edduknow) reported 9 minutes ago

  @virginmedia Sorry can you answer my question. You call your self the most reliable network in Britain, where is the evidence of that? Can we see it?

• 
  cristian jaramillo (@mateo301294) reported 9 minutes ago

  @virginmedia The agent said that we will have to wait for the call. Because what the house needs is a recable. Saying sorry, does not fix the situation. What is needed is a technician. #CustomerService #badcustomerservice #badservice

• 
  Chloë (@CloopR) reported 22 minutes ago

  Apparently not letting customers cancel/even get through to them is quite a trend at @virginmedia. Imagine, a refusal to pay a bill months after months of cancelling and now ruined credit for 6 years! I even have screenshots of my cancellation and they won’t look at them.

• 
  GM Rod (@GMRod_) reported 23 minutes ago

  @virginmedia But VM is often the only provider in most areas that offers such high speeds and that’s why people put up with the bad service. Please, please do better.

• 
  Charlotte Graham (@1964Charlotte) reported 24 minutes ago

  @virginmedia How was I supposed to get on to the Service Status Checker with no internet? I don't have a smartphone.

• 
  Joee⚡️ (@Joee_Sp) reported 26 minutes ago

  @virginmedia customer service are an absolute disgrace, several complaints and callbacks not handled.