Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Saltburn-by-the-Sea, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, and Redcar.

City	Problem Type	Report Time
Middlesbrough	Internet	17 hours ago
Middlesbrough	Phone	18 hours ago
Hartlepool	Wi-fi	2 days ago
Middlesbrough	Internet	3 days ago
Middlesbrough	Total Blackout	13 days ago
Middlesbrough	Total Blackout	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 4 minutes ago from Redcar, England

  @virginmedia @dakotafiction And still website says no issues!!

• 
  Louise Donaldson (@Loulameg) reported 9 minutes ago from Stainton and Thornton, England

  Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 14 minutes ago from Middlesbrough, England

  @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 19 minutes ago from Redcar, England

  @dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 20 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 24 minutes ago from Redcar, England

  @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 30 minutes ago from Redcar, England

  @DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning 🤞

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 32 minutes ago from Redcar, England

  @virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!

• 
  Danny Taylor (@DannyTaylorDT) reported 38 minutes ago from Middlesbrough, England

  Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game

• 
  andrea mcdonald (@AndreaAndymac) reported 41 minutes ago from Redcar, England

  @virginmedia any chance of speaking to a human regarding my television service

• 
  CDBarnezy (@cdbarnezy) reported 43 minutes ago from Middlesbrough, England

  @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

• 
  Sarah-Louise Wilkinson (@Sarahlw_95) reported 46 minutes ago from New Marske, England

  @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

• 
  Matt Greenfield-Westcott (@WheezyRider44) reported 47 minutes ago from Nunthorpe, England

  @virginmedia Is your red button not working again?!?

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 49 minutes ago from Redcar, England

  Our broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!

• 
  andrea mcdonald (@AndreaAndymac) reported 50 minutes ago from Redcar, England

  @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

• 
  andrea mcdonald (@AndreaAndymac) reported 53 minutes ago from Redcar, England

  @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

• 
  Michelle Coleman (@stumpy1982) reported 56 minutes ago from Redcar, England

  @virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!

• 
  rachel (@rachsclarke) reported 59 minutes ago from Middlesbrough, England

  @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 60 minutes ago from Redcar, England

  @PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!

• 
  Shaun Calvert (@Shaunelious) reported 60 minutes ago from Redcar, England

  @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NoOnesArsed (@arsed_no) reported 10 minutes ago

  @virginmedia I will raise it through the app again as the issue relates to continued service drop out, a one time test is not going to provide answers to the issue.

• 
  Daniel (@kealydaniel79) reported 13 minutes ago

  @virginmedia Ive reported online but when u go online to check they say there are ‘no issues’ but i have been having issue since last friday!

• 
  Heather Nute (@HeatherNute1) reported 13 minutes ago

  @virginmedia No wired is fine but my partner needs to use that as he works in telecoms - I have to rely on the wireless to work on in another room. The box isn’t vandalised, it’s been broken for months -someone taped it shut to stop it banging shut in the wind

• 
  bacon (@BaconCheeseZ) reported 14 minutes ago

  @laurapower1812 @virginmedia You won't get real help. They'll pretend there are no issues and then carry on with their meaningless lives. They don't care. Best thing would be to cancel your contract and go with literally any other provider.

• 
  Piali Das Gupta (@PialiDG) reported 14 minutes ago

  @Emm_McG @virginmedia I'm with Hyperoptic in Rotherhithe. Has been pretty reliable the 3 years I've been with them - a few outages during that time but they haven't lasted long. I can't speak to their customer service, though.

• 
  Mrs Rebecca Jones (@MrsRebeccaJone3) reported 18 minutes ago

  @virginmedia Just a shame it takes a newspaper getting involved for issues to be resolved that were no fault of our own

• 
  Phtevenrobert (@Phtevenrobert) reported 18 minutes ago

  If, like me, you have a history of #mentalillness, PLEASE avoid @virginmedia at all costs. Thanks to the appalling #CustomerService and internet provided by this company I got lower than I have since 2017. My livelihood depends on stable internet and they refused to help. AVOID!

• 
  Atkinsonnx (@Atkinsonnx_UK) reported 18 minutes ago

  Anyone else having major issues with Virgin Media broadband lately? Been having major drops in speeds/signal for around a week now. Starting to really frustrate, especially as its coincided with the price increase letter 🙄 #virginmediadown #virginmedia

• 
  gillian sampford (@gsampford) reported 19 minutes ago

  @virginmedia So after being on hold for 45 minutes 🤬 finally get through then they hang up 🤬 trying to work from home with broadband that keeps dropping out 🤬 BT here we come

• 
  iulia marinela (@marinela_iulia) reported 23 minutes ago

  @virginmedia Please give an email address for customer service or something to find out what's going on