Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Internet | |
| Hartlepool |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
||
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
-
Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand
-
Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
-
Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
-
Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
-
rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul
-
Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
-
wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
-
|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
-
Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
-
Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia
-
Wendy Wilkinson
(@wywilko) reported
from
Loftus, England
@virginmedia Morning my partner needs help with sorting out money owed to him as he recommended his son to get virgin media installed he has now been told there is no record of this even though several conversations have taken place can we raise to next level very frustrating 😞
-
Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
-
˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
-
Drake
(@LiamMDrake) reported
from
Redcar, England
@virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
DareToAndy
(@DareToAndy1) reported
@virginmedia why is WiFi so slow around Clanfield, Hampshire area? I keep getting awful connection on my games console even though the connection is wired. I have tried contacting your customer services and no response has been sent back from them. Help please?
-
deen
(@deenbedreaming) reported
@virginmedia our service has been "wrongfully discontinued" as mentioned by an advisor in the complaints department however while transferring us to the moving department to reactivate our service, they never answer and we have now spent 4+ hours just to never get an answer
-
Stephen Roe
(@St3Ro_3) reported
@virginmedia I have been having internet issues for over a week now and I have tried to call to get it sorted but I cannot get through. It is now effecting my work and child's homeschooling. Please let me know how I can speak to someone to get it sorted.
-
leah 🌚
(@LeahDxrey) reported
@virginmedia your customer service is actually appalling, my partner has been paying for WiFi for four months that he can't use now because every time we call you and get through to the moving team they hang up. All we want to do is switch our services into the new address!!!
-
Rachel Murphy
(@RahRah0405) reported
@virginmedia I've tried to cancel my subscription for the last 12 months and am STILL yet to have a response. I sit on hold for 25 minutes and then the phone cuts out. Come on. You're taking advantage of people and ripping them off on purpose
-
Lee Lee Long Legs
(@Leelee_peewee) reported
@virginmedia your customer service has been really poor lately! Waiting for a call from a manager by today but looks as though I won’t get it(as promised)!! One thing after another!!! I just want my issue sorted!!!
-
Joanne Knox
(@josuescouse) reported
@virginmedia my dad has recently passed away, we know he had a phone deal with you but we can't get into the account to cancel. Only know his phone number. His email address is saying not registered and we don't know account number. Can you help, what can we do?
-
Daniel Byrne
(@DanByrne93) reported
@virginmedia On hold for 50 mins and then you hang up? absolutely disgraceful customer service.
-
luigi iannaccone
(@090luigi) reported
@virginmedia Virgin has provided me the most shocking service I have experienced. Totally rubbish at handling a problem and cannot get to talk to someone that understands and can help you. 3 hrs on the phone and still no closer to dealing with my issues.
-
Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia You sent me a cheque in January for £19.25 apologising for over charging & harassing me when I was a customer. You admit fault but still blacklist me and others. It took FIVE years for Billing to admit its mistake. How long til you lift the blacklist? @BBCWatchdog