Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Redcar and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Wi-fi | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi | |
| Redcar |
Internet | |
| Middlesbrough |
TV | |
| Middlesbrough |
TV |
Community Discussion
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Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BigbadJohnny34 This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MFW Gav
(@MincheryFarmWeb) reported
@virginmedia Received neither of those, nor a call. Calling 150 gave me no solution, just another complaint logged. Have said they have 24 hours to contact me or the account is closed.
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Haroon
(@mkhseven3) reported
@virginmedia Hi @virginmedia sorry I not much joy regarding upgrade details from O2 well try calling the number you have provided. I know that my broadband speed is being increased which seems to be as a result of joining o2 but o2 seem to take 14 days to update their records. Which is poor
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MFW Gav
(@MincheryFarmWeb) reported
@virginmedia And my complaint has been closed with no-one bothering to contact me. They said closed as they offered a solution, but no idea how as no-one has contacted me.
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Johno
(@Levellers66) reported
@virginmedia I fully intend to raise an official complaint, because until you establish where the cable is broken you cannot know if you require permission or not.
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JoshSlesser
(@Slesss_) reported
@virginmedia I’ve never agreed to any price increases since my last upgrade, I was under the impression my volt supercharge was free ??
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Becci Emmens
(@beccibooxox) reported
@virginmedia I contacted you guys on the 17th October because my WiFi keeps going down, I've had 4 engineers come to fix it, the last engineer came yesterday and fitted a new hub because he could see no other issues but it's still dropping connection constantly.
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Chelsea Badger ⭐️⭐️
(@Honeybadgercfc) reported
@virginmedia Just checked my postcode and no known issues
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Sue Dewey
(@Soosieboots) reported
@virginmedia Ok how the heck do I save all my outlook emails/archive before you lot switch me off (moved house to an area which you don’t support ) #NotHappy #NotGreatCustSupport
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Samantha Richardson
(@Notahippymummy) reported
@virginmedia hi, I am a new customer and have been working on my firm’s network using Cisco AnyConnect. This morning it was fine but this afternoon when connected I can’t access the internet. Please help.
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RoRo
(@RoWhelan30) reported
And the worst customer service goes to @virginmedia!! Without a doubt. Absolute joke!!