Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.
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Louise Donaldson
(@Loulameg) reported
from
Stainton and Thornton, England
Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Thanks, do you have an ETA of when you’re issue will be resolved? Many of us could of purchased this game with a different streaming service if we knew you would be having the same issues with red button as per usual
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
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Matt Greenfield-Westcott
(@WheezyRider44) reported
from
Nunthorpe, England
@virginmedia Is your red button not working again?!?
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Sarah-Louise Wilkinson
(@Sarahlw_95) reported
from
New Marske, England
@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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Michelle Coleman
(@stumpy1982) reported
from
Redcar, England
@virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service
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Chloe
(@chlowilson__) reported
from
Redcar, England
Virgin media wifi is down again.. surprise, surprise
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer
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andrea mcdonald
(@AndreaAndymac) reported
from
Redcar, England
@virginmedia any chance of speaking to a human regarding my television service
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𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻
(@john_watson_) reported
from
Redcar, England
@virginmedia @dakotafiction And still website says no issues!!
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙
(@citamo) reported
from
Middlesbrough, England
@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
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Adam Cree
(@Arcamede) reported
from
Redcar, England
@virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!
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CDBarnezy
(@cdbarnezy) reported
from
Middlesbrough, England
@vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jessica Lee
(@xjle_x) reported
@virginmedia For a 3rd time to have the phone put down on me again and waste another hour of my day?
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Isobel
(@beaumontisobel) reported
@virginmedia Very disappointed that you can't give me any credit on my account at my student flat for not using your service for 3 months due to the covid pandemic because my account isn't a 'Student' account. This despite the government asking businesses to support students.
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Audrey Ludwig
(@AudreySuffolk) reported
I’ve spent my birthday failing to sort out stupid problems caused by @Nationwide and @virginmedia both of whom cannot seem to cope with powers of attorney ( and that having sent them one means they need to deal with my mum and I not my disabled dad)
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Ken Godber
(@GodberKen) reported
@virginmedia So now I've solved your issue, any chance you solving mine?
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Ben Clarke
(@benccclarke) reported
Virgin Media quite possibly have the worst customer services team I have ever spoken to
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uwxj
(@4ueueueue) reported
@virginmedia my wifi has been cut off for about 15 hours now and i do the steps when you click ‘here’ on settings and all it says is the box is not close enough to the hub or wires are not in correctly when They clearly are ? HELP
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DAZHINIO 🦇
(@DAZHINIO) reported
@virginmedia I'm currently being robbed of £62 a month for broadband, tv I hardly and a phone line I never use but constantly getting slammed by cold calls. Terrible customer service, I have grown to hate you as much as Johnny Cash hated San Quentin.
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neil
(@neilololol) reported
@virginmedia no broadband all day today, tv and broadband intermittent all day yesterday for both us and our neighbours. service status is saying there's no issues in the area, which there clearly is. any chance of us being able to use the services we pay for???
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Louie Rider
(@louierider1) reported
@virginmedia Hi, having a nightmare day a customer service today after you mistakenly disconnected my broadband. Been hung up on by sales and ended up being connected to another customer on the phone which was a totally breach of privacy! Just want to get reconnected!
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Barbara Rich
(@BarbaraRich_law) reported
@AudreySuffolk @Nationwide @virginmedia Happy birthday, Audrey, and sympathies - I’m sorry to hear that retail financial and other consumer services continue to fail adults who lack capacity and their attorneys, a subject of which I sadly have both professional and personal knowledge