Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Saltburn-by-the-Sea come from postal codes TS12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool
|
Wi-fi | 1 day ago |
|
Saltburn-by-the-Sea
|
2 days ago | |
|
Middlesbrough
|
TV | 2 days ago |
|
Middlesbrough
|
3 days ago | |
|
Middlesbrough
|
Internet | 5 days ago |
|
Middlesbrough
|
Phone | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
-
Bryan Light (@UKLightCreation) reported from Redcar, England@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
-
Peter ๐ฒ๐๐ธ๐น๏ธ (@PeteYourDoom) reported from Hartlepool, England@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
-
Bryan Light (@UKLightCreation) reported from Redcar, England@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
-
Bryan Light (@UKLightCreation) reported from Redcar, England@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
-
Peter ๐ฒSanta Doom๐ฒ๐๐ธ๐น๏ธ (@PeteYourDoom) reported from Hartlepool, England. @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.
-
๐ ๐๐ผ๐ต๐บ๐๐ ๐ค (@gaussey) reported from Redcar, England@FoolRare @virginmedia Thanks, service status is down and wondered if it was just my hub dying.
-
Carlos Spicyweiner (@Toonhero) reported from Hartlepool, England@virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.
-
Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
-
๐ ๐๐ผ๐ต๐บ๐๐ ๐ค (@gaussey) reported from Redcar, England@virginmedia No, everything is fine thanks, the outage only lasted two hours.
-
Daniel Hill (@DanielHill21) reported from Middlesbrough, England@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media itโs crazy a company of the size of virgin media canโt accommodate us. Not having a go at you Iโm just disappointed in the system
-
Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
-
Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time
-
Carlos Spicyweiner (@Toonhero) reported from Hartlepool, England@virginmedia All sorted, no longer a customer.
-
Bryan Light (@UKLightCreation) reported from Redcar, EnglandNot a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service
-
Stephanie Breckon (@stephbreckon) reported from Hartlepool, England@virginmedia there appears to be a problem with my wifi, I wouldnโt normally care but Iโm working from home and have an online class at 3pm
-
Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
-
Michael White (@147mick) reported from Hartlepool, England@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
-
Just Gill (@Formally_Gill) reported from Redcar, England@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
-
Bradley Staunch (@BradleyStaunch) reported from Hartlepool, EnglandVirgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
-
Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
sam stevens (@samstevens6268) reported@virginmedia They have already spoken to me and not been helpful at all - what is the best number to cancel my service?
-
Claire Kelly (@Clairelouisek1) reported@virginmedia The phone has not had data all day, we have done network setting reset and phone reset, move the SIM card to another phone. Still not working when there is plenty of data on the package.
-
Claire Kelly (@Clairelouisek1) reportedExtremely poor customer service from #virginmedia had no data all day. No help from Indian call centre just fobbed off! #poorservice
-
Jasmine the European Cat (@JeanneBartram) reported@virginmedia @Florence_R_A Every where I look everyone has the same issues - NO one can cancel their packages or in my case part of my package but carry on like this and it will be ALL my package - I been with you years - one thing I detest is bad customer service
-
Alli J (@allij1972) reportedHey @SkyMediaUK if a customer called you with a complaint and you said a manager would call the customer within 4hrs, would they? Reason being @virginmedia defo donโt, then they tell you to look online for an update when you complain to them on Twitter! My call was 27th ago!
-
Dolly loves (@DollylovesLoves) reported@virginmedia I have done this for 4 days over a hour each call! Insane all I want to do is cancel can I email
-
Tina Brandon (@TinaJBrandon) reported@virginmedia It seems to have gone very quiet since you asked me to email my complaint letters to you!!
-
Auntie H (@HM12410915) reported@virginmedia C2906221742 to be escalated to manager asap. I see my system has just gone down
-
Akoni (@Akoni60988970) reported@virginmedia @virginmedia This is day 4 and still no success by @YodelOnline (the WORST delivery company ever!). I have taken 3 days off work, and now they say delivery tomorrow. Can we please organise another way for me to receive/collect the pack or I could try another provider.
-
andrea (@andreammcrosby) reported@SkyUK trying to get a better package than I have with @virginmedia can I have any help