Virgin Media

Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Saltburn-by-the-Sea, Redcar and Cleveland, England 12/23/2025 15:40

December 23: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Redcar and Saltburn-by-the-Sea.

Loading map, please wait...
City Problem Type Report Time
United KingdomHartlepool Wi-fi
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomRedcar Internet
United KingdomMiddlesbrough TV
United KingdomMiddlesbrough TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load

  • Emfozz Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Have had this issue since I joined Virgin

  • Emfozz Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.

  • Emrah48974877 Emrah (@Emrah48974877) reported from Redcar, England

    @virginmedia Internet down in ts10 area

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me

  • Emfozz Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.

  • timypeg Tim Pegden (@timypeg) reported from Middlesbrough, England

    Help needed. Why won’t my Ethernet port on my power line adataper have a successful connection to my network switch? (Have virgin media hub) #networking #tplink #virginmedia #ukbroadband

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Redcar, England

    @virginmedia need help

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is

  • 7Tazy Levi (@7Tazy) reported from Middlesbrough, England

    @Zyqlon @virginmedia WiFi down stairs

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying

  • Erinshore11 Geoff Wright (@Erinshore11) reported from Nunthorpe, England

    @virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hiro1984UK Michael (@Hiro1984UK) reported

    @virginmedia I have tried that form multiple times - I keep receiving the following error: "There was a problem submitting the form."

  • Hiro1984UK Michael (@Hiro1984UK) reported

    @virginmedia Can you please help me switch over to your Essential Broadband (Universal Credit) service? I've tried multiple times and am having nothing but trouble, including your call centre staff insisting it doesn't exist.

  • Sconner1872 🇬🇧RTID1872🇬🇧 (@Sconner1872) reported

    @virginmedia Ok but i wont be paying my virgin media bill until it gets sorted. You shouldn't have to wait on the phone for hours to speak to one of your team when you're paying for a service tht isn't working.

  • Phil_t1983 p (@Phil_t1983) reported

    @virginmedia Seriously your equipment is poor and so is your service! I still have not had any response to the online complaint form I filled in.

  • WB_Reece Reece (@WB_Reece) reported

    So @virginmedia I make a complaint because the price of my bill isn’t the same as agreed when taking out the service, your complaints process takes upto 28 days, so I haven’t paid my bill and you’ve suspended my services....makes perfect sense 🙄

  • yusufmohammad yusuf mohammad (@yusufmohammad) reported

    @virginmedia There is no fault reported in your portal. As I said the issue is not one off. This is recurring. Sometimes the speed is 110 Mbps and next minutes it goes down to kbps. There is an issue which needs investigation.

  • paulwhitefa Paul White (@paulwhitefa) reported

    @virginmedia The phone issue was sorted.....sort of.

  • charlottemcardl charlotte mcardle RN (@charlottemcardl) reported

    @virginmedia experiencing very poor broadband, no else in the house on devices. Been like this for some time not just today. Have done troubleshooting. Trying to conduct meetings regarding health services for COVID surge. Automated numbers are no good. I need to speak to someone

  • mickeyboi7 Michael Wright (@mickeyboi7) reported

    @virginmedia on the website it clearly states we doing everything we can help people who are struggling at this time it’s a lie they don’t care about the customers they just care about taking as much as they can from you

  • alan_gibbons Alan Gibbons (@alan_gibbons) reported

    @virginmedia You and Sky - how you think it's OK to charge people hundreds of pounds for a service every year and then expect us to diagnose the issues and fix them!!!! Absolute ****-show of a service.