Virgin Media

Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

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The latest reports from users having issues in Saltburn-by-the-Sea come from postal codes TS12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Saltburn-by-the-Sea, Redcar and Cleveland, England 11/27/2025 21:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Saltburn-by-the-Sea and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomMiddlesbrough Internet
United KingdomHartlepool Wi-fi
United KingdomMiddlesbrough TV
United KingdomHartlepool TV
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    Yay, virgin media outage has stopped and been fixed

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia how can I cancel my contract? Unable to get through via phone.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes

  • andy_wilmot Andy Wilmot (@andy_wilmot) reported from Hartlepool, England

    £40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Mainly wireless but wired issues too

  • HannahWhite93 HannahWhite93 (@HannahWhite93) reported from Hartlepool, England

    WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub

  • lenJunier *** Junier (@lenJunier) reported from Middlesbrough, England

    @virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless

  • MrTaylorM BoroMike (@MrTaylorM) reported from New Marske, England

    Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved

  • ryderboy24 Paul Ryder (@ryderboy24) reported from Hart, England

    @virginmedia any reason why my broadband is so slow and my bill is so expensive

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia No, just continue to ignore me as they have no idea how to fix it

  • MillingtonJulia julia millington (@MillingtonJulia) reported from Marske-by-the-Sea, England

    @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Middlesbrough, England

    @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JordanHall_dev Jordan Hall (@JordanHall_dev) reported

    @vmbusiness DISGRACE, Harassment and then questioned why im through to business line. **** YOURSELF!!!

  • philwowski Philky (@philwowski) reported

    @virginmedia thank you for making it impossible to wfh today. Internet down from 8:40am to 6:05pm. Looks like @SkyUK may get a new customer today after 17 years of customer loyalty.

  • J0ckD Marc (@J0ckD) reported

    @virginmedia New text just now, "Sorry, your delivery's been delayed by things beyond our control. It'll arrive on 12/12/20. If you're out, we'll leave a card to help you reschedule." 4th time lucky?? Does anyone actually know when your hardware is back in stock for new customers...??

  • HMCWathome working from home, Cardiff (@HMCWathome) reported

    @Disney Woah, information overload!!!! Some very exciting plans, though. We have just switched to @virginmedia in the UK and the TV box doesn't support Disney plus, which is incredibly disappointing. We have an annual subscription so hope Disney will be available very soon for virgin TV

  • mrjcgoodwin Jonathan Goodwin (@mrjcgoodwin) reported

    @virginmedia I've posted so I'll guess we'll find out. If this is the only way to actually get any support from Virgin Media maybe your team should direct people there on the first phone call.

  • jamjed_2011 jahangir amjed (@jamjed_2011) reported

    @virginmedia @virginhelp I think its poor that virgin media can't be contacted other than a phone call which takes more than an hour to contact...I've been trying to call to cancel for three days and not been been able to get through...I will just cancel my direct debit now

  • angel_high9 Angel High (@angel_high9) reported

    @virginmedia No issue in the area, it’s our hub/connection. It’s never worked properly but recently it’s so much worse. It barely works at all but can never get through on the phone to anyone. Could you best advise?

  • Geethedaftone Gareth Dafter (@Geethedaftone) reported

    @virginmedia Is there any way of escalating this issue to get us the slot we would have chosen had the website not continually crashed?

  • HellyWorsley Helen Worsley (@HellyWorsley) reported

    @virginmedia I’m having problems with my mobile phone - how do I contact you? I’ve tried the online service - didn’t work... I’ve tried calling you and was on hold forever. I switched 2 months ago after being with EE for 19 years. I’m not very impressed so far...

  • J0ckD Marc (@J0ckD) reported

    @virginmedia New text jut now, "Sorry, your delivery's been delayed by things beyond our control. It'll arrive on 12/12/20. If you're out, we'll leave a card to help you reschedule." 4th time lucky???