Virgin Media outages and service status in Saltburn-by-the-Sea, England
No problems detected
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- Virgin Media generated 0 outage signals in the last 24 hours around Saltburn-by-the-Sea, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Wi-fi.
- The most recent signal from this area was received Jun 15, 1:37 PM GMT+1.
- Internet (50%)
- E-mail (13%)
- Wi-fi (13%)
- TV (13%)
- Phone (13%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Saltburn-by-the-Sea, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Saltburn-by-the-Sea, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
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TV | 1 day ago |
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Internet | 5 days ago |
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Wi-fi | 8 days ago |
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Internet | 8 days ago |
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Internet | 12 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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HannahWhite93 (@HannahWhite93) reported from Hartlepool, EnglandWHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Bryan Light (@UKLightCreation) reported from Redcar, England@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
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Just Gill (@Formally_Gill) reported from New Marske, England@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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๐๐ธ๐พ๐ฐ๐ต๐ช๐ผ (@KatieDouglas93) reported from Middlesbrough, EnglandImagine trying to enjoy a football with buffering every 2 minutes virgin media is ****
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I havenโt agreed to and if Iโm not home when they come itโll cost ยฃ25. So I have to call up to cancel that and was then told I canโt add to my complaintโฆ.
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS ๐ (@citamo) reported from Middlesbrough, England@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least itโs better than knowing nothing. Thanks for your help.
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Louise Donaldson (@Loulameg) reported from Stainton and Thornton, EnglandHaving an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? Weโve had no services for days now
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS ๐ (@citamo) reported from Middlesbrough, England@virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.
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June Hurst ๐๐ฆ๐ท๐ป๐พ (@juneh49) reported from Nunthorpe, England3 hours trying to cancel a sports package I do not want @virginmedia and I then get cut off. Iโm not a happy customer
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Bryan Light (@UKLightCreation) reported from Middlesbrough, England@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
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Douggy (@Douggy1908) reported from Hartlepool, England@virginmedia No nothing Iโve been thorough it all, already your just ****.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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June Hurst ๐๐ฆ๐ท๐ป๐พ (@juneh49) reported from Nunthorpe, England@virginmedia I cannot get help cancelling a package I did not want. I tried online & phone. 3 hrs to speak to someone. Transferred once. Second transfer cut off. Nobody phoned me back.
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๐๐ ๐๐ ๐๐๐ฅ๐ค๐ ๐ ๐ง๐๐ป (@john_watson_) reported from Redcar, England@DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning ๐ค
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James Poole (@JamesPoole10) reported from Redcar, England@virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia Iโm not going to waste time in doing that, Iโve worked in telecommunications, I know how your process works, I also know youโll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So itโs fine.
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia Red button for virgin, which I know isnโt true as Iโve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing itโฆ
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๐๐ ๐๐ ๐๐๐ฅ๐ค๐ ๐ ๐ง๐๐ป (@john_watson_) reported from Redcar, England@virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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๐โโ๏ธ ๐ฏ Di Brander ๐ฏ ๐๏ธโโ๏ธ (@DiBrander) reportedDisaster has struck the Brander household. The internet is down. Virgin Media said it could be up to 24 hours til they find/fix the fault. This is when you realise that the internet makes everything work, or not work.
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J (@the_geeker) reported@kelly_owls @virginmedia They are horrendous. Took me about 2 hours to cancel mine a few years and it still haunts me. Horrendous company
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Lynne (@lynne_thomson2) reported@virginmedia I have done all that earlier today and keep checking and still states no known issue. However was advised through chat online with a staff member there was an issue in my area with hope of it being back up within 24 hours! Everyone is getting same messge when checking online!
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Nath___O (@NOliver11) reported@virginmedia terrible service as usual! I expect a full refund of the boxing no stream for the past 15 minutes and counting!
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sleuthtimelord (@sleuthtimelord) reported@virginmedia Virgin media lies to its customers who request a hub 5 router., they will state that "its not compatible " or "only for 1gb customers only " this is both a lie even M100 customers have been given Hub 5 routers it is disgusting the lies that customer service tell
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Steve G (@steviegambs) reported@virginmedia Thereโs an issue it says but 3 times in a week is very poor
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TheModSmith (@TheModSmithYT) reportedMy household has been with @virginmedia for around 25 years. Weโre told new customers at our address can get full fibre/XGS-PON, but existing customers canโt migrate. So weโre stuck on older HFC/DOCSIS with Gig1 upload around 100Mbps. Why must loyal customers cancel/rejoin?
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Serenity Solo Studios (@SerenitySoloDev) reportedVirgin Media may have the best broadband speeds for me, but lying salesmen and Virgins policies really has me thinking about cancelling during this cooldown period. I was told 1000mbps was the maximum speed here. I found out it was 2000mbps. I tried to change as I was unaware of this at the time, due to what the saleman told me, but they wanted to charge me ยฃ88 per month or so for the 2gb package when the 1gb only costs ยฃ33 per month. Even though the website says ยฃ55 per month for the 2gb package. I then asked about the upload spped matching the download speed. At first, I was told this was a different package, not an addon, so it would cost ยฃ88 per month in total. What? I then threatened to leave and rejoin with a new package as I was in the cooling off period. I was then told this was an addon for ยฃ6 per month. They can't change anything on my package though apparently. It now has to be sent to another team to check through this and I have to wait 5-10 days. This is the most confusing company I have ever dealt with. When joining Sky, I could change my package at any time and still be given the in contract discount. Sky may have slower speeds, but @Virgin have to have to the worst policies that kind of makes me regret changing over. If they say I still have to pay almost triple the cost, I may just take the loss of the broadband speed and move back over to Sky. Virgin are trying to rip me off as their sales representative who came to the door and sold me the package never gave the full information to me and said 1gb was their highest package they had for my area.
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Susan Chew (@SusanChew5) reported@gloucesterglass @virginmedia They are possibly the worst company ever, still no engineer a week later, and one of us works from home. You will definitely find better, you can't get any worse.
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Johnny Sacrimoni (@BaltimoreClips) reported@virginmedia my WiFi is broken help thack you