Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Saltburn-by-the-Sea come from postal codes TS12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool
|
Wi-fi | 12 hours ago |
|
Saltburn-by-the-Sea
|
23 hours ago | |
|
Middlesbrough
|
TV | 23 hours ago |
|
Middlesbrough
|
2 days ago | |
|
Middlesbrough
|
Internet | 4 days ago |
|
Middlesbrough
|
Phone | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bryan Light (@UKLightCreation) reported from Redcar, England@JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Bryan Light (@UKLightCreation) reported from Redcar, England@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Geoff Wright (@Erinshore11) reported from Nunthorpe, EnglandHad visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Have had this issue since I joined Virgin
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maria Lane (@butmummylane) reported@virginmedia FUMING 😡 THANK YOU FOR MAKING MY 83 YEAR OLD MUM CRY !!! This is not customer service .. you have called her and text her yet again today to say it will now be the 24th Nov . 😡😡😡😡😡
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Darren (@druled) reported@virginmedia Service checker comes back with “sorry not able to check your service right now”. It’s not a wireless issue. Broadband has been unstable all day with random behaviour. MS Teams working but streaming not, like it’s TCP/UPD port blocking. Started at 9.17 reboot not helped.
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Burr Franklin (@_burrfranklin_) reported@NikkiBweather21 @virginmedia Feel sorry for you. Which site is that? Maybe I can help you 🙃
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Alice (@alicestrong0) reported@virginmedia In the meantime, how will you resolve the problem to ensure we have WiFi sooner than the 23rd November?
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jordan webster (@jordanwebster18) reported@virginmedia Says no issues in my area but had no WiFi for 2 days. So there must be an issue?
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David O (@DavidOS40110535) reported@virginmedia got new volt deal from virgin media happy with the price came with O2 SIM.sgsin no problem untilO2 took a direct debit that we had not set up details supplied by virgin media without permission now won't talk to us because we can't answer the security questions to O2
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Mento5 (TAFKAB) (@Mento56) reported from Church Village, Wales@DwyKev @virginmedia Their appalling customer service was the one thing that made me decide to stick with Plusnet rather than switch to them, despite a very attractive offer.
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David O (@DavidOS40110535) reported@virginmedia Have up waiting for the fraud team to contact us they are missing in action as are people who want to help.
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David O (@DavidOS40110535) reported@virginmedia Yes over the past 3 weeks people promise to call back or e mail and never do,call centres abroad just read if scripts and don't listen to what you say
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chloe bailey (@chloelizbailey) reported@virginmedia So what am I meant to do now? This women refused to email me through anything unless I agreed to the contract and also refused to put me through to a manager or even log a complaint. How am I meant to renew if your staff won’t help me?