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Virgin Media

Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Saltburn-by-the-Sea, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, and Redcar.

CityProblem TypeReport Time
Middlesbrough Internet 4 hours ago
Middlesbrough Phone 5 hours ago
Hartlepool Wi-fi 1 day ago
Middlesbrough Internet 2 days ago
Middlesbrough Total Blackout 12 days ago
Middlesbrough Total Blackout 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Tried already and you actually made it worse, I put up with for half a day and changed everything back to the better (although still poor and not near what I'm paying for) performance yet you still ask me to buy your tech support service lmfao

  • 7Tazy
    Levi (@7Tazy) reported from Middlesbrough, England

    @Zyqlon @virginmedia WiFi down stairs

  • Emfozz
    Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.

  • KatieDouglas93
    𝓓𝓸𝓾𝓰𝓵𝓪𝓼 (@KatieDouglas93) reported from Middlesbrough, England

    Imagine trying to enjoy a football with buffering every 2 minutes virgin media is ****

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @JohnnyDude1983 @virginmedia The 3rd engineer to visit told me what I need to do and also told me that Virgin Media wont tell me or others what they can do or what the issue is

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Is actually my whole street, I can sit and watch every bodies routers resetting and I assume they are having same speed issues as me

  • Emrah48974877
    Emrah (@Emrah48974877) reported from Redcar, England

    @virginmedia Internet down in ts10 area

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran #Stayconnected the biggest mystery to all Virgin media customers at the moment is how to stay connect to the router and the broadband! Stop promoting ads when your customer service is currently unable to accepts fault reports, 8.5 weeks and counting!

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @TheOnlyElChazmo @maureenbo @virginmedia I got £50 for 8 weeks of crap internet at the start if the lockdown but I had to fight for it Best thing all Virgin customers can do is replace the Superhub 3.0, its even a crap doorstop, solved so many if my issues and now I actually have range on my WiFi

  • Formally_Gill
    Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.

  • Emfozz
    Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too

  • timypeg
    Tim Pegden (@timypeg) reported from Middlesbrough, England

    Help needed. Why won’t my Ethernet port on my power line adataper have a successful connection to my network switch? (Have virgin media hub) #networking #tplink #virginmedia #ukbroadband

  • Emfozz
    Em (@Emfozz) reported from Middlesbrough, England

    @virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Have had this issue since I joined Virgin

  • DanielHill21
    Daniel Hill (@DanielHill21) reported from Redcar, England

    @virginmedia need help

  • UKLightCreation
    Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia @grimegran Im Going to keep replying to all this promoted ads until my internet is fixed, 8 weeks and counting! Terrible routers too, range is embarrassing to be honest and crashes under a pretty minimal load

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HornsbyTravel
    Hornsbys Bus & Coach (@HornsbyTravel) reported

    @virginmedia @vmbusinesshelp Is there any update on when the service will be up and running again?

  • EamonnCurran
    Eamonn Curran (@EamonnCurran) reported

    @VirginMediaIE 3 weeks trying to contact Virgin media support about my broadband. No response. Just easier to cancel and switch to Éir. Cheaper too

  • ak47f
    Big Al (@ak47f) reported

    @virginmedia @SpotifyUK Can you stop lying to me and actually install my internet please. Waiting since 21st of last month,can’t get a clear answer,keep getting rescheduled,engineers come to assess my property and don’t get out their van. Unacceptable treatment and terrible customer service

  • jimmy_mulhearn
    Jim (@jimmy_mulhearn) reported

    @virginmedia I know this was the wrong service as when I rung up in August to complain about what I thought was a technical issue. I spoke with another agent who told me the devices I use won’t work on the broadband package I have properly as it’s to slow. Which you knew about from day 1

  • brownhill76
    Neil Brownhill (@brownhill76) reported from Sale, England

    @virginmedia I have tv service fault C133. Done your online check it says call you. I call you, automated tells me an texts me link to do online check which tells me to call you.. repeat.. in a loop an now been sat on phone waiting 38mins for someone to answe

  • j_d_moran
    JD Moran (@j_d_moran) reported

    Nice of @virginmedia to email to let me know I'm out of contract but if I wish to tie myself down to an 18-month contract for the exact same service I can pay an extra £2+ a month for the privilege. Nice of them also to highlight it'd be £14+ cheaper a month for new customers

  • chris_tout
    Chris Tout (@chris_tout) reported

    @virginmedia Hi, seems to be an unusual issue with the phone line. A particular dialed number will not connect, but when dialed from a mobile it does connect. Any ideas?

  • ak47f
    Big Al (@ak47f) reported

    @virginmedia If your not willing to fulfil your promises let me know and I’ll move straight to @skytv Who have been extremely helpful. I’ve been a loyal customer for years and am disgusted at the way I’ve been treated and lied to

  • ak47f
    Big Al (@ak47f) reported

    @virginmedia Can you help me today or do I have to go to @skytv ? They can install before @virginmedia

  • pipey59
    Jonathan Pipe (@pipey59) reported

    @virginmedia Showing failed whilst configuring. Network connection unsuccessfull