Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 31: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (8%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
-
Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand
-
Drake
(@LiamMDrake) reported
from
Redcar, England
@virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports
-
Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@DrussSkilgannon Don’t know mate I didn’t play after what happened in the qualifier. It’s a problem between EA and Virgin Media apparently
-
rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
-
James Willson
(@theJamesWillson) reported
from
Hartlepool, England
@virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
-
Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
-
Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
After winning 37/37 in the Newcastle #ePL across the groups and the playoffs, I lose in the semi finals and won’t be at the grand final. Hard to describe the conditions I’ve just had to play in due to EA’s issue with Virgin Media, but this really has broken me
-
|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
-
Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
-
wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
-
˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
-
Holly, like the tree
(@EnticknapHolly) reported
from
Skelton and Brotton, England
@virginmedia @Virgin_Victoria I was told it would be delivered today. I got the yodel app, which has informed me its tomorrow. Not good, when I actually called up Virgin to cancel my contract. Its not the best way to keep a customer whose on the edge of leaving you.
-
Cj .
(@luis70105) reported
from
Middlesbrough, England
Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul
-
Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
-
Adam McClelland
(@adam_mcclelland) reported
from
Stainton and Thornton, England
Hazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!
-
Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia
-
rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Pablo Gonzalez
(@PabloMGonzalez) reported
@virginmedia PLEASE ANSWER THE PHONE I HAVE SPENT HOURS TRYING TO GET IN TOUCH WITH VIRGIN MEDIA CUSTOMER SERVICES PAUL WEBSTER ACCOUNT 042050710
-
Cliffy
(@Miss_cliffy_28) reported
@virginmedia It’s been almost a fortnight and it’s gotten worse.Connection drops multiple times a day and a lot of buffering.Only suggestion from Virgin was to pay for a WiFi pod-utterly pointless for those issues and a blatant attempt to up-sell!😡
-
Charlie still alive in Reans 🐺
(@j42070) reported
@MrTopple @virginmedia I just had one from “Amazon prime” claiming my new monthly charge was to be £73.99, strange, I’ve never used them. I followed the number and said my name was Isaac Hunt then made up some numbers, their operator then cut me off, hahaha. Scammers.
-
🍊
(@mcp95_) reported
@virginmedia honestly have the worst customer service I’ve experienced, over 80 minutes on hold is a joke
-
Don't bother 💭
(@emilbordon) reported
@MrTopple @virginmedia That’s happened to me before. I try to keep them dangling thinking they’ve got a ‘vulnerable’ in the line and get in a faff asking how much money do they need to fix the problem? **** off for a bit then come back and pretend I have dementia - and try to repeat the same action...
-
TomKatCreation
(@TomKatCreation) reported
@virginmedia @virginhelp Hi, that's the problem, we have been on a text chat with them for 3 days now and getting absolutely nowhere, I think we have been told 5 x now that we are going to a team to resolve this and guess what????
-
🌙Penny🔮 #blacklivesmatter
(@pennypentan) reported
I have a seething hatred for bureaucracy today. Why can’t Virgin Media let me leave without taking an extra payment for the bill I shouldn’t be paying because I don’t require their service from that date. I do get it refunded BUT in a month via cheque during a pandemic 😒
-
Phil Kelly
(@philk_75) reported
@virginmedia Would you advise just to cancel DD and a letter to advise of cancellation giving 30 days notice? I am pretty sure you will then find a way to speak to me.
-
Matthew
(@mattiebee59) reported
@mrperson77 @virginmedia Been with Virgin best part of 2 yrs...coupla observations: Customer Service is poor because hard to contact. Once you’re up & running it’s ok. Watch they don’t restrict your speed after a few months, they did mine, but turned it back up miraculously at the flick of a switch 👍
-
stephen saunders
(@180bossman) reported
@virginmedia Thank you for replying I have tried everything. The internet stills goes down I’ve tried phoning virgin and it terminates the call after one hour. I must had phoned twice a day over the last two months and still haven’t got to speak to anyone. I need help.