Virgin Media service status in Saltburn-by-the-Sea, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Saltburn-by-the-Sea come from postal codes TS12 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool
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Wi-fi | 2 days ago |
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Saltburn-by-the-Sea
|
3 days ago | |
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Middlesbrough
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TV | 3 days ago |
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Middlesbrough
|
4 days ago | |
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Middlesbrough
|
Internet | 6 days ago |
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Middlesbrough
|
Phone | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Rev Graham Dobinson (@grahamdo) reported from Hartlepool, England@virginmedia yet again virgin media is down.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Bradley Osborne (@Bradley_19_) reported from Hartlepool, England@RunnerVi @virginmedia Use their email/live support found on their website.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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Geoff Wright (@Erinshore11) reported from Nunthorpe, EnglandHad visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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Wendy Wilkinson (@wywilko) reported from Loftus, England@virginmedia Morning my partner needs help with sorting out money owed to him as he recommended his son to get virgin media installed he has now been told there is no record of this even though several conversations have taken place can we raise to next level very frustrating 😞
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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rachel clarke (@rachsclarke) reported from Middlesbrough, England@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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Geoff Wright (@Erinshore11) reported from Nunthorpe, England@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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˥ ∀ W (@bettercallmal) reported from Middlesbrough, EnglandThe country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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Bryan Light (@UKLightCreation) reported from Redcar, England@virginmedia Done, I'm now down about 360mbs from where my speed normally is, and just checked, yep can still crash my router using my laptop without trying
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Em (@Emfozz) reported from Middlesbrough, England@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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wayne burnett (@wanaldinho) reported from Middlesbrough, England@virginmedia come on guys internet still not working in Middlesbrough
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|Jamie|MightyRaider (@RaiderOnMixer) reported from Redcar, England@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Truth Will Out 🇺🇸🏴🇺🇸 (@scotinstowe) reported@virginmedia where do you call to cancel mobile contract - I’ve been trying to navigate your website for days. It’s almost as if you are trying to confuse people!
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Jody Wan Kenobi (@JodyWannKenobi) reported@virginmedia been on hold over an hour on the phone now and still waiting...can anyone at virgin help me here
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conor barbour (@conorbarbour) reported@virginmedia @Stento1867 Iv been trying to call all day and it's not working
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Balo-on-the-Telly (@Marlozi) reported@virginmedia Like i said earlier, i keep going round in circles hence im here now ! Didnt need to be on twitter for a big company like you. I was hung up on after being pushed from pillar to post for #1hr30minutes my issue still not listened to! and you keep telling me you care !
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Howard Crook (@slimwhiteduck) reported@virginmedia your TV streaming service is a shambles and so is your customer service. I'm trying to call to cancel my (extortionately-priced) TV package but keep being cut off with no online option to reduce it - that would make it easy for people to pay you less #virginmedia
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Craig Bcfc (@Craigturner67uk) reported@virginmedia I have Never received my device after being told different stories by your team! Not allowed to cancel contract due to you not having the device but then miraculously it turns up on Saturday at your depot! Then told im still not allowed to cancel until it has been checked!
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barrie mahon (@bazmahon) reported@virginmedia The whole experience with virgin has been a disaster. I don’t expect you to do anything about it because the whole great customer care that virgin advertises is a complete myth. I’ve already spent over 90 minutes on the phone to you today. Waste of time.
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AlviC (@JustmeAlvi) reported@virginmedia just been told by an engineer that all Hub 4's are down. Is this accurate?
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CCDrum (@drum_cc) reported@zeninternet Thank you Ash. I've been sitting on the fence for a while, as I've been with @virginmedia for 15 years and get a great deal, but my internet service is appalling and they treat their customers like crap so I needed to move elsewhere. You came highly recommended!
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Suzanne Levy (@sllevy7) reported@virginmedia internet has been down in WD6 area for two hours. Your switchboard advised you’d be sending a text with a link, but no text received from you. I can’t resume work without the internet. Grateful for your help ASAP.