Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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Richard Bridge
(@richardbridge1) reported
from
Staithes, England
@virginmedia can you tell me how to set up my TiVo box to allow streaming downloads when I am away from my home network
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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Peter
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike smart
(@mikespark14) reported
@virginmedia trying to speak to your customer services to see if I can trade up my mobile and all they are interested in is getting me to spend as much money as possible and not giving me the facts about what I owe then cutting me off because I didn’t answer quick enough 💩🤬
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LaughAndGrowFat⭐⭐
(@lukewilson76) reported
@virginmedia It has come back on. You can't do a thing on it without it freezing. Over £100pm for consistently poor connection.
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Clive Gowing
(@CliveGowing) reported
@virginmedia @O2 Avoid Virgin been a customer for 23 days and 22 of this days TV not worked. 2 engineer visits and an it ticket that was raised 29/10. Been promised call backs 9 times that haven’t happened. Company full of excuses who argue with customer if they can’t resolve your issue
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Sternhammer
(@albenzies) reported
I have to say @virginmedia is the worst! I have to rest my WiFi hub multiple times a week & when I call them all I get is an automated system telling me to rest my hub which I do, it gets better then worse again. I’ve never been able to speak to an actual person! Unbelievable
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Tony Harrison
(@xboxandps4fan) reported
@NewOnNetflixUK Given up with streaming services, renting or buying DVDs and Blu Rays is the more reliable way to go. Digital is too fickle with licences and legal issues. One minute available, next minute gone. Also Sky/BT/Virgin Media is good, when your show is on, record and watch it whenever
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Rita
(@planetlaptop) reported
@virginmedia Hope it's not going to take too long to fix as this has been going on for several days!
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David Edwards
(@davedpg) reported
@virginmedia Before I let my plan run for another year, what network are you going to be using for mobile?
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Carl
(@Dallianceuk) reported
@virginmedia @MarczenkoStefan It's a real shame that the TV companies don't invest the same time, effort and money in support as they do in sales and marketing.
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this
(@this25974057) reported
@virginmedia You can write whatever you like into a contract, it doesn't mean it's enforceable. Your service has turned to garbage over these past few years. I will never touch anything owned by such a pathetic money grabbing thieving company again. An don't think you'll see a penny out of us
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David Edwards
(@davedpg) reported
@virginmedia And I'd quite like to have phone signal in the house when the wifi goes down