Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Redcar, Middlesbrough, Hartlepool and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Redcar |
Internet | |
| Middlesbrough |
TV | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Hartlepool |
Wi-fi | |
| Middlesbrough |
TV |
Community Discussion
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Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I asked for extension on bill on the 13th until the 27th, was told that was sorted, woke up this morning and been cut off, advisor told me the notes say I was told until the 21st which I wasnt & opened and closed my complaint because nothing else will be done
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Benjamin Clarkson
(@Benjiffy) reported
from
Stainton and Thornton, England
So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@nickkingone @virginmedia The @virginmedia customer service and product is definitely the joke
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @BT I tried. It was quite clear that you see no problem in putting my bill up by 325% I gave numerous chances to fix it, you just weren’t interested and now MY only interest is to tell as many people that will listen how bad @virginmedia is. I’ve already left so no going back now.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@GameOver0197 @virginmedia @bt_uk This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@UberGeekFanboy @virginmedia This must be the exception not the rule. My own experience is dreadful. Poor Cust service. Shameless hike in fees for no benefit. Several friends have had to leave as they didn’t get what they were promised. 3 words spring to mind. POT, KETTLE & BLACK.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @hickeydave1 I’m no longer interested in your complaints code, after all you weren’t interested in my complaint when it occurred. I’ve left and see no further satisfaction to be gained from your process. I will get huge satisfaction from telling anyone who will listen how poor @virginmedia is
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @lostinpost DC - perhaps you or your manager should call the CS team on 789 as a mystery customer. You might begin to understand what a liability to the @virginmedia organisation they are.
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia Yeah, appears there's issues with all services until at least 1255 this afternoon
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Chris Renahan
(@chrisrenahan) reported
from
Nunthorpe, England
On hold to @virginmedia for 15 minutes only to receive a recorded message to say they are too busy and to call back tomorrow morning. Customer service at its best!! 😡
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @liamgreene Good luck with @virginmedia customer services. Their phone lines to that dept are about as reliable as their broadband service. #DropsAllTheTime #AwfulService
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tastyparmo
(@tastyparmo) reported
from
Nunthorpe, England
@virginmedia very disappointed in the mobile outage today. I’ve actually got on with doing some work in the office instead of pissing about on my phone. It’s really not on.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@virginmedia @virginmedia JGS - You can do nothing. You have no access to my account as you often say. You will tell me to call CS on 789 and therein starts the problem. They offer service they can’t or won’t deliver. They are rude. Other than that, read my comments & tweets for detail.
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David Bakewell
(@davebakey) reported
from
Nunthorpe, England
@lostinpost @virginmedia @virginmedia bad service never ceases to amaze. Got letter to say mobile plan is ending and I’ll be moved to new one. Extra £9 for 1Gb extra data & 1000 more mins when I don’t use what I get now. CS shocking too. I’m out. Bye Bye. #AwfulCompany @bt outperforms you with everything
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Emma
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I've already filled the form out online for a complaint
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Whitty 2020 🗯
(@Whitty2020) reported
@virginmedia So after all that, the Bot does not even let me get through to anyone as I don’t have an account number yet. Virgin, you are really testing my patience. I’m on hold to your installation team, been 48 minutes so far! Shambles! I work in a CC and never known anything so poor as you
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MartinaDevine
(@MartinaDe) reported
@virginmedia trying to worm out of the referral payment. Advisor trying to say I didn’t follow protocol, my friend never mentioned me, how come I for an email stating “a friend of yours just followed your virgin media referral “ previously I spoke to you I was told they seen
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° Тоттенхэм
(@SpursKS) reported
@virginmedia SERIOUSLY , NEVER KNOWN SERVICE LIKE IT!!! 4 DAYS OFF WORK WASTED WAITING FOR NO ONE!!! FUMING!
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Karen Lee
(@Karenlee2812) reported
@virginmedia is anyone else having connection issues with their wifi
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DeckyMac
(@deckymc63) reported
@kat_cary @virginmedia Feel your pain. Extremely poor customer service and outcomes with that mob. Ditched them. Trust me, there are better options out there who will value you more. 🙏
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Xenia Messerschmitt
(@xenia_ina) reported
@virginmedia It's now been a month, and an engineer has visited and they couldn't do anything, and it's still not working. At this stage I have spend around £400 of my own money for mobile data. I'm beyond annoyed.
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BEANIE NATION
(@button_connor) reported
Yo whats up NERDS. Well still bad news still having internet issues as in its no stable still and keep losing connection now and then so got a @virginmedia coming out today to fix fingers crossed. Hopefully I will see you all tomoz stay safe and peace love you all. ConnorButton
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Neil Roberts
(@Neil_Roberts) reported
@virginmedia So what would you suggest, based on the call wait times and well documented disconnections from the customer service line after waiting on hold for an hour?
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MartinaDevine
(@MartinaDe) reported
@virginmedia They have said that my friend didn’t mention the referral, first time I rang virgin said they could clearly see the referral, and blamed third party @Aklamio. @Aklamio say virgin rejected referral. I call virgin and today you say u see no referral and my friend never used it.
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Billie
(@mustbe15charact) reported
@virginmedia WiFi is down in SW18 any idea when this will be fixed?