Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia You realise we’ve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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AllpointsTV - Jamie
(@AllpointsTV) reported
from
Guisborough, England
@virginmedia so trying to get an engineer to fix my 1gb internet after days of it running at sub 200mb and disconnecting at midnight it’s now been off for over a day . I just kept being told try again in one hour
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful
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Peter 🐈🎸🕹️🍺♈
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick
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Chris Christopher
(@Christo72210007) reported
from
Nunthorpe, England
@virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia No nothing I’ve been thorough it all, already your just ****.
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David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
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AllpointsTV - Jamie
(@AllpointsTV) reported
from
Guisborough, England
@virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service
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ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ
(@CraigScanlon86) reported
from
Middlesbrough, England
3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia I have issues with everything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iqbal Galsinh
(@ickson2010) reported
@virginmedia Day 14,15.....I've lost count. Deadline for the fix was 2.30pm 6th Jan 2021.... guess what? yep no fix and the same intermittent wifi. I've resorted to tethering data from my phone and to be able to work this week have used 20GB of data in three days!!! Used your text service ...
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Jamie Douglas
(@JamieRSD) reported
@virginmedia Hi. I've been in the text queue since just after 4. I wanted to check if there was another way to cancel. I know you are all super busy.
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Neal Cavanagh
(@Neal_Cavs) reported
@virginmedia So I hear another price hike is due to cover the alleged 1 billion investment in the network. How come we all have to pay for this at 5% now? as if we were to move onto a new package for a speed increase, we would also pay for a higher package ontop. Paying TWICE!
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geo
(@linn_geo) reported
@virginmedia have been trying to speak to someone regarding enquiring about having my services moved to my new address, no reply called again to find out no network at my new address so vm have charged me £145 for breaking contract for a service which they are unable to supply.
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axeman
(@andgregor) reported
@virginmedia why doesn't the superhub provide dhcp to devices connecting via an access point ? Connectivity after another router on the network is extremely unreliable also. Would you recommend modem only mode and bypass the woeful network management ?
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Dáithí
(@DaithiEire) reported
@BrockPadraig @virginmedia Same **** happening again today in Dublin 7. Two days in a row. Thanks VM working from home difficult enough and now having to work off a phone hot spot. 60e a month for this service?
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Lee Gatenby
(@lee_gatenby) reported
@virginmedia My contract was broken... I was told that there wouldn’t be any price increase for the full term of my contract... and that is why @virginmedia hasn’t billed me for the rest of the contract for terminating it. I should be able to bill virginmedia for breaking it
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Ed Stroud
(@Ed_Stroud) reported
@virginmedia They are either easily confused or deliberately obtuse. I’ve wasted 15+ hours getting various issues sorted over the last 7 weeks. And now you want more money? During a pandemic? How about you improve your service first, and then ask for more money from customers.
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Elizabeth brennan
(@Elizabe46045399) reported
@virginmedia We hav 2 new v6 boxes, 1 hasn't worked since we renewed our contract in Nov. Weve not had access 1/2 of our services, the virgin media app that disconnects WiFi has caused devices not to be able to ever be able to reconnected. We continuously get cut off from customer services.
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T 🦥
(@t56529710) reported
@virginmedia Hi, I have tried to get in touch with customer services but I find I am hanging on too long just to really to ask this question, Can you help please. Thanks.