Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar, Hartlepool and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Wi-fi | |
| Redcar |
Internet | |
| Middlesbrough |
TV | |
| Middlesbrough |
TV | |
| Middlesbrough |
Internet | |
| Hartlepool |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
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Peter 🌲Santa Doom🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
. @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?
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rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
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Andy Wilmot
(@andy_wilmot) reported
from
Hartlepool, England
£40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies
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Paul Ryder
(@ryderboy24) reported
from
Hart, England
@virginmedia any reason why my broadband is so slow and my bill is so expensive
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
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Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
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Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
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*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aileen McNeill
(@AileenMcneill) reported
@virginmedia unable to make outgoing/incoming calls start of wk, yesterday unable to send/receive texts. 3hrs on to virgin tonight & cut off twice Phone reset, only at end of call advised network issues in my area.Surely should have mentioned at start of calls. Still unresolved😡
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Richard cook
(@Richard_cook96) reported
@virginmedia Awful customer service
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Performance Tints
(@Performancet1nt) reported
@virginmedia Random question, how accurate's your online Internet speed test checker ? Just rang to upgrade my Internet speed but your customer service assistant says I've got the maximum for my postcode (200gb) after entering my postcode online it says 600mb is available?
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Rseth24
(@rseth_24) reported
@virginmedia why is my internet not working in all the rooms in my house? I rang you months ago and you said you would send me a wifi booster but let me guess... you forgot? Wish I went with @bt_uk for my internet instead 😔
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Rita Pires
(@RitaPir18192844) reported
@virginmedia And once again,another day that not a single person contacted me to solve this issue,so disappointed..
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Alper Ahmet
(@alper1990) reported
@virginmedia Just spent an hour with Apple going through everything. They have confirmed the issue is with Virgin. PLEASE SOMEONE SORT THIS OUT!!!!!
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Matt Holt
(@Mattholt64) reported
@virginmedia your service is absolutely appalling! Gave you almost a months notice to give you time to book installation in, day before we moved you changed the date from 1st to 18th when I work from home. Now today you tell me it will be 8 weeks from 18th! 5 hours on hold...1/2
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ricky ginger biglove
(@gingerbiglove) reported
@virginmedia Generally your products are good, I rarely have had issues and when I have I would call. Speak to some lovely person with a strong Newcastle accent and they would fix it. What happened to that excellent customer service?
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Zebedee Debedee
(@ZDebedee) reported
@virginmedia @ofcom When will ofcom be investigating the absolutely dire service that Virgin have provided to it's cable internet customers for the last year? Constant dropouts/loss of service. Totally unacceptable!! Disgusting company
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Ben Woodbridge
(@ben_woodbridge) reported
Beyond unacceptable @virginmedia 7 months overcharging, owed nearly £100 Called 5 times (4+ hours) promises made but not kept Rang TODAY, said you’d call back in an hour, heard nothing. Then you have the audacity to send a bill & add charges for not paying it! Still no solution