Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Saltburn-by-the-Sea, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, and Redcar.

City	Problem Type	Report Time
Hartlepool	Wi-fi	21 hours ago
Saltburn-by-the-Sea	E-mail	1 day ago
Middlesbrough	TV	1 day ago
Middlesbrough	E-mail	2 days ago
Middlesbrough	Internet	4 days ago
Middlesbrough	Phone	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

• 
  Louise Donaldson (@Loulameg) reported 57 seconds ago from Stainton and Thornton, England

  Having an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? We’ve had no services for days now

• 
  Chloe (@chlowilson__) reported 3 minutes ago from Redcar, England

  Virgin media wifi is down again.. surprise, surprise

• 
  rachel (@rachsclarke) reported 13 minutes ago from Middlesbrough, England

  @virginmedia Thanks, do you have an ETA of when you’re issue will be resolved? Many of us could of purchased this game with a different streaming service if we knew you would be having the same issues with red button as per usual

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 16 minutes ago from Middlesbrough, England

  @virginmedia @justwearmasks Instead of employing robots in your impossible to contact call centres and ripping of the public for your shareholders, set up a proper system of customer care which is accessible, helpful, considerate and capable of fixing customer problems quickly and competently.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 18 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  CDBarnezy (@cdbarnezy) reported 19 minutes ago from Middlesbrough, England

  @vonobox @stepickering @virginmedia It's my job… it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.

• 
  Matt Greenfield-Westcott (@WheezyRider44) reported 21 minutes ago from Nunthorpe, England

  @virginmedia Is your red button not working again?!?

• 
  Sarah-Louise Wilkinson (@Sarahlw_95) reported 25 minutes ago from New Marske, England

  @virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?

• 
  andrea mcdonald (@AndreaAndymac) reported 26 minutes ago from Redcar, England

  @virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service

• 
  Danny Taylor (@DannyTaylorDT) reported 27 minutes ago from Middlesbrough, England

  Every single championship midweek fixtures, there’s always an issue with the red button. They either forget to turn the game on or instead they’ve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game

• 
  Chris Christopher (@Christo72210007) reported 29 minutes ago from Nunthorpe, England

  @virginmedia Aaarrrggghhh, red button not working on Sky Sports tonight any idea why?

• 
  Michael Wicks (@wicks_michael) reported 35 minutes ago from Middlesbrough, England

  @virginmedia what’s going on with your website unable to access via my O2 or Vodafone mobile network. No problems with any other websites 😡

• 
  Adam Cree (@Arcamede) reported 37 minutes ago from Redcar, England

  @virginmedia are you having any issues in the North East at all? Our Internet has been awful for the past week!

• 
  andrea mcdonald (@AndreaAndymac) reported 37 minutes ago from Redcar, England

  @virginmedia any chance of speaking to a human regarding my television service

• 
  Michelle Coleman (@stumpy1982) reported 42 minutes ago from Redcar, England

  @virginmedia please sort the red button out!!!! There’s always issues! Wrong commentary on the red button games!

• 
  rachel (@rachsclarke) reported 45 minutes ago from Middlesbrough, England

  @virginmedia can you confirm your sky sports red button will be working tonight for the Boro match as there is always problems with it, as if it’s not I’ll purchase the match with a different provider instead. Plenty of notice here for an 19:45 kick off

• 
  rachel (@rachsclarke) reported 48 minutes ago from Middlesbrough, England

  @virginmedia Wireless mainly, even though the device is right next to the router. This is the 3rd day in a row - never had this problem in the 10yr of been a customer

• 
  andrea mcdonald (@AndreaAndymac) reported 49 minutes ago from Redcar, England

  @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 49 minutes ago from Middlesbrough, England

  @virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.

• 
  rachel (@rachsclarke) reported 56 minutes ago from Middlesbrough, England

  @virginmedia You realise we’ve already missed 35 minutes of this 90 minute match? Are you going to be refunding customers due to your inconsistent service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  S (@sandeeppurba) reported 7 minutes ago

  @virginmedia As previous advised I have asked for your manager to review this post. As stated to Virgin they have 6 days to resolve this issue. This is now in the hands of customer service and o update other teams.

• 
  Erik Medina (@_erikmedina) reported 11 minutes ago

  @virginmedia Hi! I'm trying to cancel my broadband subscription since I'm moving out but your customer service is not helpful. Can you help with that please?

• 
  Claire Windsor (@windsorclaire) reported 12 minutes ago

  @virginmedia Yes please can you cancel the subscription and payment to Premier sports as it wasn’t activated in time to watch the Saracens time?

• 
  James Rabbett (@JamesRabbett) reported 14 minutes ago

  @virginmedia @Firetaxi Poor stock response @virginmedia ...same as you gave me. Of course there are outages, question is why are there so many outages??? AND why don’t you message your affected customers to keep them updated? POOR service!

• 
  Timothy (@Timothy4D) reported 14 minutes ago

  @edbrown3d Virgin Media is useless and for some reason my street is just awful, its out every night for like 5 hours

• 
  NeverInTheWorld (@wkd666) reported 18 minutes ago

  @virginmedia Call centre know nothing about any work, log on the website says no issues, the fault finder says a cable is disconnected (it’s not), the lights on the hub say it’s updating, & I’ve tried a hard reset Height of Covid no issues. Now it’s back to weekly interruptions Back on now

• 
  Steve Merrett (@steve_merrett) reported 19 minutes ago

  Nothing like having no broadband on the day after E3 with 100 reports to file. Thanks again for the dreadful service and lack of any contact @virginmedia

• 
  WildAnnie (@PaperGoblin) reported 25 minutes ago

  Hey all, Sorry for the sudden stop on the stream today, @virginmedia Once again are 'improving the network' in my area without any advance notification. I expect as normal when they do this I'll have to get an engineer out to clear the noise on the upload after its done. :(

• 
  Monk£y Bar$ (@monk3ybarz) reported 27 minutes ago

  @virginmedia trying everything to connect the London Underground WiFi. Used to be able to connect via Vodafone but they've been removed. Says I can use my Virgin Broadband login but just keeps looping me round on the login.

• 
  Chris Morrow (@chr_morrow) reported 28 minutes ago

  @virginmedia Hi - no, I wasn’t. Not the greatest experience to be fair. You guys could help though by making sure the order is cancelled and that I’m not charged for such a bloody awful service.