Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough and Saltburn-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Internet | |
| Hartlepool |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
||
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@EE Would be more than happy to rejoin EE even without my NHS discount if someone would actually call me back. Don’t think I can take another week of important missed calls from @virginmedia - yes I know they use the EE network but not the enhanced 4G+ side 🙄
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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Rev Graham Dobinson
(@grahamdo) reported
from
Hartlepool, England
@virginmedia yet again virgin media is down.
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˥ ∀ W
(@bettercallmal) reported
from
Middlesbrough, England
The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia Ironic you try and blame customers. It’s your service not my house or my equipment or how I’m using it.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia I’m not going to waste time in doing that, I’ve worked in telecommunications, I know how your process works, I also know you’ll try and pass the book to customers before taking blame because the tiniest speck of dust can effect my WiFi signal. So it’s fine.
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wayne burnett
(@wanaldinho) reported
from
Middlesbrough, England
@virginmedia come on guys internet still not working in Middlesbrough
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Holgate69
(@Holgate69) reported
from
Middlesbrough, England
Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv
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rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia Tried this, 3 days to reply per message. Pathetic really, good customer service could compensate for poor phone service but I don’t get either. I get the VM sim for free with my package, I’d rather pay an extra £20 a month elsewhere to make sure I don’t miss important calls
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Em
(@Emfozz) reported
from
Middlesbrough, England
@virginmedia shock as broadband is down again. Yet you’ll still expect full payment from everyone.
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Bradley Osborne
(@Bradley_19_) reported
from
Hartlepool, England
@RunnerVi @virginmedia Use their email/live support found on their website.
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|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia No as I’m unable to get through 1. Because my signal is horrendous and 2. Because your lines are constantly closed. It seems easier for me to just go back to @EE as I need reliability, I’ve missed too many important phone calls since using VM.
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Wendy Wilkinson
(@wywilko) reported
from
Loftus, England
@virginmedia Morning my partner needs help with sorting out money owed to him as he recommended his son to get virgin media installed he has now been told there is no record of this even though several conversations have taken place can we raise to next level very frustrating 😞
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hela Shamash
(@HelaShamash) reported
@virginmedia just be honest with us when your services will be fixed so that we can organise our lives - your stupid report page has claimed it would be fixed by yesterday afternoon, then evening, then this morning, now this pm. I don't believe anything you say anymore.
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Son Goku
(@NotMyName92) reported
@virginmedia broadband absolutely shocking, website doesn’t properly work and their phone team are of no help either. Just trying to get some work done 😒
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Michaela B
(@macneill1967) reported
@virginmedia Surprised to receive new package details today telling me I don’t need to sign a new contract, been on hold for over 30 minutes to discuss this as I want to cancel???
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Rachael Pickford
(@RachaelPickford) reported
@virginmedia I’m comparing that with BT who sent a service engineer round to fix a problem at my daughter’s place which she hadn’t noticed because she was so used to the lousy service here, despite it costing over twice as much
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Niall
(@niallperks) reported
@virginmedia Your online chat never works, I can't make any useful changes online and you just hung up on me after waiting an hour an hold. Sort your **** out, why do you make this so ******* hard
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#1
(@ShotgunLee) reported
@virginmedia They keep telling me there’s a fault in my area and that an engineers on it as well as extending the time it’ll take to fix the problem. Hard to believe since it’s been a month to rectify the issue and I’ve not seen a single engineer in the area.
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Emma Carpenter
(@emski350) reported
@virginmedia They are useless they just want to try and sell me another package … I Want to leave - they just go round in circles repeating themselves - I’m on here wattsapp and holding on the phone again just try to get through - no luck - nearly 6 hours!!!!! **** COMPANY
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Gary
(@Gazabell) reported
Terrible customer service from @virginmedia - waited 30mins for somebody to answer the call and when I did the operative didn’t know what they were doing and cut me off! No wonder I’m cancelling my account if that’s the level of customer service.
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harlawlass
(@harlawlass) reported
@virginmedia Could you just change it to engineer install instead as they are obviously having issues. Or could we pick up from a store instead? Having to work off mobile data isn’t helpful
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Kate87
(@WoodElle) reported
@virginmedia how do I get in touch about cancelling my broadband? Without having to call, do you have a chat service?