Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Redcar and Hartlepool.
| City | Problem Type | Report Time |
|---|---|---|
 Middlesbrough |
Total Blackout | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
TV | |
| Redcar |
Internet | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
-
Peter 🌲Santa Doom🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
. @NOWTV @nowtvhelp any idea on how to stop the intermittent blue screen when playing back any on demand video or TV channels? Got an older now TV smart box. It's wired connection into a 300mbps virgin media hub so no issues.on playback speed.
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
-
Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
Yay, virgin media outage has stopped and been fixed
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
-
Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
-
Bradley Staunch
(@BradleyStaunch) reported
from
Hartlepool, England
Virgin media internet is good, EVERY SINGLE other thing about them is ******* shite. Never understand the ***** on the phone takes, 3 hours to get through, website always down, make a payment page been broke for 5 years. ******* ****
-
Daniel Hill
(@DanielHill21) reported
from
Middlesbrough, England
@virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
-
Michael White
(@147mick) reported
from
Hartlepool, England
@virginmedia Yes problems with wired devices as well, I have to turn the hub off then on again all the time even if I'm in the same room.
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service
-
*** Junier
(@lenJunier) reported
from
Middlesbrough, England
@virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
-
rachel
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia how can I cancel my contract? Unable to get through via phone.
-
Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
-
Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
-
Peter 🌲🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia hi, any help on a non responsive remote to vbox? It is flashing red when I press buttons bit nothing happening on box. Only started happening tonight
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Indy Bansel
(@IndyBansel) reported
@virginmedia Can you please let me know if there is an outage in LS178NS? I've tried all the check but can't connect to Wi-Fi
-
Scottish
(@Scottish720) reported
@IDeayton @virginmedia Been down for me since 9 o’clock yesterday morning
-
Hannah Shimko
(@HShimkoUK) reported
@virginmedia Yes it seems to be an area fault again. It is still down. I asked to receive text updates but don’t seem to get anything.
-
Sethghecko
(@sethghecko) reported
@virginmedia my internet connection is down again for the second day in a row. Why does this keep happening and when is it going to be fixed?
-
Cath Meehan
(@Caffster81) reported
@virginmedia Your customer service is abysmal. My Internet connection is intermittent because of a 'problem in the area'. Is this your default answer for everything?
-
richard smith
(@dozenthlobster) reported
@virginmedia still having the same issues since 8am it’s lost connection 9 times.. what’s the point paying the bill if I can’t use the service… since doing this tweet it’s lost it again
-
Carla Gonçalves
(@kiikzzy) reported
@virginmedia It is really bad business, if you can't even talk to your clients about your connection issues. The whole day today the connection keeps falling. People need internet to work!
-
Danny Delusion
(@Eve_Sc0t1sh) reported
@Amy_Anderson86 @virginmedia Yeah, but once it hits 3, watch it magically change to "fix by 5pm" again...
-
Marc
(@MarcusRoberts13) reported
@virginmedia So we were told the outage in our area would be fixed by 3pm yesterday, it's now nearly 24 hours after that and STILL zero internet. It's not even as if you've lowered the speeds, there's nothing at all. EH526RQ. Can you please tell us what's going on
-
Carla Gonçalves
(@kiikzzy) reported
@dozenthlobster @virginmedia Having the same issue.. whats the point in paying