Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Saltburn-by-the-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Saltburn-by-the-Sea, England
The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 2 days ago |
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Phone | 2 days ago |
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Wi-fi | 3 days ago |
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Internet | 4 days ago |
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Total Blackout | 14 days ago |
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Total Blackout | 14 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltburn-by-the-Sea, England
Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, England@virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, England@virginmedia @dakotafiction And still website says no issues!!
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andrea mcdonald (@AndreaAndymac) reported from Redcar, England@virginmedia any chance of speaking to a human regarding my television service
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andrea mcdonald (@AndreaAndymac) reported from Redcar, England@virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia Iβve got 16 months left on my current contract but Iβd like to cancel it as I have good reason
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Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, EnglandEvery single championship midweek fixtures, thereβs always an issue with the red button. They either forget to turn the game on or instead theyβve now managed to put the wrong commentary on. Sort it out @virginmedia @SkyFootball. Wrong commentary on the Boro game
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Louise Donaldson (@Loulameg) reported from Stainton and Thornton, EnglandHaving an absolute nightmare with @virginmedia on the phone since Thursday and still no further forward, the staff literally just tell you anything to get you off the phone. Anyone know how I make an official complaint? Weβve had no services for days now
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Michelle Coleman (@stumpy1982) reported from Redcar, England@virginmedia please sort the red button out!!!! Thereβs always issues! Wrong commentary on the red button games!
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Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England@virginmedia Is your red button not working again?!?
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Shaun Calvert (@Shaunelious) reported from Redcar, England@virginmedia Red button for virgin, which I know isnβt true as Iβve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing itβ¦
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS π (@citamo) reported from Middlesbrough, England@virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least itβs better than knowing nothing. Thanks for your help.
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andrea mcdonald (@AndreaAndymac) reported from Redcar, England@virginmedia again I have to go through social media to contact your company. I need to speak with a human regarding your poor customer service
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, England@DanWalk32531219 @virginmedia Just checked at 2am, finally back up again, though poor speeds on a speed test, hopefully will improve by the morning π€
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, England@virginmedia @dakotafiction Same here ts10, broadband is down, your status says no issues!
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, EnglandOur broadband in TS10 has been down all day, the status page says no issues, but self test says there is no connection @virginmedia - is this related to the issues at Roseberry Square, Redcar, and when will it be resolved. So far no communication from you!
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Sarah-Louise Wilkinson (@Sarahlw_95) reported from New Marske, England@virginmedia is it normal practice for your employees to shout at customers down the phone and then hang up?
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CDBarnezy (@cdbarnezy) reported from Middlesbrough, England@vonobox @stepickering @virginmedia It's my job⦠it's the same as anything other work from home job I've never had this problem before so I never though of needing a back up hotspot ect.
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, England@PandOminous @virginmedia Same here also TS10, no communication from @virginmedia as to whether it's down to the issues in Roseberry Square, and 3 to 4 network vans at the box, a car went in to it apparently. Even just an eta of when service will be restored would help!
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ππ ππ πππ₯π€π π π§ππ» (@john_watson_) reported from Redcar, England@dakotafiction @virginmedia Just want an eta of when this will be completed or resolved, can't even watch the firestick! It's obviously an issue looking at the amount of comments on Facebook.
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Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS π (@citamo) reported from Middlesbrough, England@virginmedia No estimated fix time. Just tells me there is a problem in my area which is affecting my service. I already know that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Trans Radio UK "Support Trans Kids" (@transradiouk) reported@JakeGraf1 @virginmedia @VMSolutions_ We are moving away from Virgin to BT as the service has been so awful and customer service refuse to acknowledge there is an issue. Hope you get it sorted
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Stewart Bennie (@1DrunkBarbarian) reportedMight be a wee bit salty because @virginmedia WiFi is about as reliable as a partially sighted guide dog leading a blind man through a mine field. Gonna end up losing wages if their internet keeps going down.
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Sam (@Sam_Rigg1) reported@virginmedia The link doesn't apply to me because I'm talking about a wired connection and already had it plugged in the right socket, and the pinhole reset does nothing. It is not a problem on my end, it is a capacity issue with too many customers using it and it cannot cope.
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Callum (@Tybs_) reported@virginmedia This is the first time I am reporting these issues since they started getting worse around 7 days ago.
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edd (@Edduknow) reported@virginmedia Sorry can you answer my question. You call your self the most reliable network in Britain, where is the evidence of that? Can we see it?
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cristian jaramillo (@mateo301294) reported@virginmedia The agent said that we will have to wait for the call. Because what the house needs is a recable. Saying sorry, does not fix the situation. What is needed is a technician. #CustomerService #badcustomerservice #badservice
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ChloΓ« (@CloopR) reportedApparently not letting customers cancel/even get through to them is quite a trend at @virginmedia. Imagine, a refusal to pay a bill months after months of cancelling and now ruined credit for 6 years! I even have screenshots of my cancellation and they wonβt look at them.
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GM Rod (@GMRod_) reported@virginmedia But VM is often the only provider in most areas that offers such high speeds and thatβs why people put up with the bad service. Please, please do better.
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Charlotte Graham (@1964Charlotte) reported@virginmedia How was I supposed to get on to the Service Status Checker with no internet? I don't have a smartphone.
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Joeeβ‘οΈ (@Joee_Sp) reported@virginmedia customer service are an absolute disgrace, several complaints and callbacks not handled.