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Virgin Media

Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Saltburn-by-the-Sea come from postal codes TS12 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Saltburn-by-the-Sea, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Saltburn-by-the-Sea, Middlesbrough, and Redcar.

CityProblem TypeReport Time
Hartlepool Wi-fi 2 days ago
Saltburn-by-the-Sea E-mail 2 days ago
Middlesbrough TV 2 days ago
Middlesbrough E-mail 3 days ago
Middlesbrough Internet 5 days ago
Middlesbrough Phone 5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

  • gaussey
    𝙼𝚒𝚌𝚑𝚊𝚎𝚕 (@gaussey) reported from Redcar, England

    @virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.

  • MickDude
    MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish

  • LiamMDrake
    Drake (@LiamMDrake) reported from Redcar, England

    @virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports

  • wicks_michael
    Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡

  • richardbridge1
    Richard Bridge (@richardbridge1) reported from Staithes, England

    @virginmedia can you tell me how to set up my TiVo box to allow streaming downloads when I am away from my home network

  • PeteYourDoom
    Peter (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change

  • MickDude
    MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    @virginmedia broadband down again!!!

  • Cannygang4
    Just me in it (@Cannygang4) reported from Middlesbrough, England

    @mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand

  • EnticknapHolly
    Holly, like the tree (@EnticknapHolly) reported from Skelton and Brotton, England

    @virginmedia @Virgin_Victoria I was told it would be delivered today. I got the yodel app, which has informed me its tomorrow. Not good, when I actually called up Virgin to cancel my contract. Its not the best way to keep a customer whose on the edge of leaving you.

  • luis70105
    Cj . (@luis70105) reported from Middlesbrough, England

    Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!

  • DannyTaylorDT
    Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    @DrussSkilgannon Don’t know mate I didn’t play after what happened in the qualifier. It’s a problem between EA and Virgin Media apparently

  • theJamesWillson
    James Willson (@theJamesWillson) reported from Hartlepool, England

    @virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔

  • rachsclarke
    rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul

  • DannyTaylorDT
    Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    After winning 37/37 in the Newcastle #ePL across the groups and the playoffs, I lose in the semi finals and won’t be at the grand final. Hard to describe the conditions I’ve just had to play in due to EA’s issue with Virgin Media, but this really has broken me

  • Cannygang4
    Just me in it (@Cannygang4) reported from Middlesbrough, England

    @AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia

  • adam_mcclelland
    Adam McClelland (@adam_mcclelland) reported from Stainton and Thornton, England

    Hazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!

  • DannyTaylorDT
    Danny Taylor (@DannyTaylorDT) reported from Middlesbrough, England

    @AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩

  • wicks_michael
    Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔

  • rachyrooroo1
    rachy roo roo (@rachyrooroo1) reported from Redcar, England

    @virginmedia hi there is any of your call centres open n I’m not a happy customer

  • Formally_Gill
    Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FrankMirdad
    Mirdizzle (@FrankMirdad) reported

    @funkyphil @virginmedia Seems to be a recurring theme in all the tweets I've read, there's clearly an issue as I'm constantly dropping packets out of the blue or having MS spikes in excess of 7000, yet no information from Virgin as to any form service issues, been the same for about 4 days now.

  • dulsxn
    ben (@dulsxn) reported

    @virginmedia no issues with my router or in the area

  • andymck100
    Andrew McKellar (@andymck100) reported

    @virginmedia After all, you’re providing the service.

  • andychristie999
    ac (@andychristie999) reported

    @skytv @virginmedia Gordon the sales representative was fantastic he was honest and transparent I would definitely recommend @skytv for his customer service skills !! hopefully someone customer care team could sort the refer a friend out

  • CDGreen22
    Christopher Green (@CDGreen22) reported

    Hi @virginmedia seeing packet loss in the Manchester area 30%-45% packet loss inbound on various services (Teams, Zoom, XBL, etc). Using VPN I get no packet loss - disable VPN packet loss. No service issues reported on the status page.

  • SabineReimer
    Sabine Reimer (@SabineReimer) reported

    @virginmedia I can't send any emails out today in north London. Any known issues?

  • MFreshers1
    Freshers (@MFreshers1) reported

    @virginmedia Yes, after 16hrs someone told me that the issue should be sorted by 1500hrs today. It isn't. I can't be bothered to sit on another 16hr chat to try and sort it, if you want to speak to me I'm happy for you to dm me, I won't hold my breath.

  • noiremmanuel
    vaughanME (@noiremmanuel) reported

    @virginmedia Nope… nothing!! This only started when I upgraded to 1gb fibre. This cannot be this bad… I mean I have problems but for the second day running I have been on hold for over 30 mins!!

  • forbes41
    Colin Forbes (@forbes41) reported

    @virginmedia It’s a virgin media router, she has cancelled her account now. Trying to scam people into additional costs on their bill when they don’t need it is a shocking way to treat your customers

  • AndyG1508
    Andy Gardner (@AndyG1508) reported

    @virginmedia Hi I rang up about a change of address earlier this week, and your service is getting switched on in my new address tomorrow, just wanted to make sure everything is ok