Virgin Media

Virgin Media Outage Report in Saltburn-by-the-Sea, Redcar and Cleveland, England

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The latest reports from users having issues in Saltburn-by-the-Sea come from postal codes TS12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Saltburn-by-the-Sea, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltburn-by-the-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Saltburn-by-the-Sea, Redcar and Cleveland, England 01/19/2026 05:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Saltburn-by-the-Sea, Redcar and Cleveland, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Hartlepool, Saltburn-by-the-Sea and Redcar.

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City Problem Type Report Time
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Total Blackout
United KingdomHartlepool Internet
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltburn-by-the-Sea, England

Latest outage, problems and issue reports in Saltburn-by-the-Sea and nearby locations:

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved

  • MrTaylorM BoroMike (@MrTaylorM) reported from New Marske, England

    Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia No, just continue to ignore me as they have no idea how to fix it

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"

  • Douggy1908 Douggy (@Douggy1908) reported from Hartlepool, England

    @virginmedia I have issues with everything

  • HannahWhite93 HannahWhite93 (@HannahWhite93) reported from Hartlepool, England

    WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET

  • CraigScanlon86 ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ (@CraigScanlon86) reported from Middlesbrough, England

    3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋

  • andy_wilmot Andy Wilmot (@andy_wilmot) reported from Hartlepool, England

    £40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡

  • LumbWriter David Lumb Writer (@LumbWriter) reported from Redcar, England

    @virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out

  • MillingtonJulia julia millington (@MillingtonJulia) reported from Marske-by-the-Sea, England

    @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

  • Douggy1908 Douggy (@Douggy1908) reported from Hartlepool, England

    @virginmedia No nothing I’ve been thorough it all, already your just ****.

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service

  • ryderboy24 Paul Ryder (@ryderboy24) reported from Hart, England

    @virginmedia any reason why my broadband is so slow and my bill is so expensive

  • Danielson_1991 Daniel Thompson (@Danielson_1991) reported from Hartlepool, England

    @virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Got the t-shirt, when I last went through it the resolution was for me to leave and not pay my last bill and see you court which was really helpful

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • xmarcodelpont Xavier (@xmarcodelpont) reported

    @virginmedia It simply said problems had been reported in my area. And, while I can understand that customer service cannot be available 24/7, my broadband was down from around midnight till after 9am. Does that sound like good service to you?

  • repeatall James (@repeatall) reported

    @virginmedia On the phone for 1 hour then you hang up because you need to get a tool. Wtf?? Damn

  • daniel_love Daniel Love (@daniel_love) reported

    @virginmedia we've lost broadband service, but the account holder isn't around for us to contact. What are out options?

  • dazzaellis Darren Ellis 💙 PLEASE WEAR A MASK (@dazzaellis) reported

    @Ofcom Well that won't be @virginmedia as they can't even give 200gb without problems

  • abbiegrimesxxx Abbie Grimes (@abbiegrimesxxx) reported

    @virginmedia I have done all this multiple times, I just want to cancel FREE OF CHARGE! As this is out of order and we have had enough. Please can respond to my mother’s tweets. Which she replied to on this thread and assist her further thank you!

  • abbiegrimesxxx Abbie Grimes (@abbiegrimesxxx) reported

    @virginmedia @EgostaticalJ When you finally get into contact with them they are rude and hang up the phone on you. It’s disgraceful!

  • GitGudDandy The Dandy Highwayman (@GitGudDandy) reported

    @virginmedia Scratch that, it appears my entire phone service is down, despite having signal. This doesn't appear to be a good day for Virgin Media.

  • wurzelm74 wurzelm74 (@wurzelm74) reported

    @virginmedia I lost 3 hours of work today when this happened. VPN on laptop dropped out as it would do with no signal. Hub 3 WiFi box. Had for around 3 years.

  • abbiegrimesxxx Abbie Grimes (@abbiegrimesxxx) reported

    @virginmedia No there are not any known faults. We have multiple engineers round and they have all said there is no fault. As I’m typing this the WiFi has yet again gone down. You are not providing the service we were promised when we joined.

  • GitGudDandy The Dandy Highwayman (@GitGudDandy) reported

    @virginmedia Call failed. All my calls to any number fail.