Virgin Media Outage Report in Loftus, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Loftus, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loftus and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Loftus, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Saltburn-by-the-Sea and Redcar.
City | Problem Type | Report Time |
---|---|---|
Saltburn-by-the-Sea | Internet | |
Saltburn-by-the-Sea | Phone | |
Redcar | Wi-fi | |
Saltburn-by-the-Sea | ||
Redcar | Internet | |
Redcar | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Loftus, England
Latest outage, problems and issue reports in Loftus and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @grimegran You have been awful since the lockdown, yet I keep seeing these hopeful ads that just wind me up as anyone currently on you service knows that it is currently a joke. Yesterday was the first time since the lockdown started that I didnt lose connection at all or have router fail
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𝙼𝚒𝚌𝚑𝚊𝚎𝚕
(@gaussey) reported
from
Redcar, England
@virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia @bethanymiah_ I'll save you both some time there and tell you now that you will be able to make no difference whatsoever, the hubs have always been awful and it seems they have got worse since lockdown, maybe they can catch Covid too
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Holly, like the tree
(@EnticknapHolly) reported
from
Skelton and Brotton, England
@virginmedia @Virgin_Victoria I was told it would be delivered today. I got the yodel app, which has informed me its tomorrow. Not good, when I actually called up Virgin to cancel my contract. Its not the best way to keep a customer whose on the edge of leaving you.
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rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Spoke too soon back in off again. Obviously nothing to do with modem as it’s new, same issues as before this time off for a fair amount of time now, is there an issue imnn in in TS8 location.
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|Jamie|MightyRaider
(@RaiderOnMixer) reported
from
Redcar, England
@virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
@virginmedia broadband down again!!!
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MickDude (IndiePenDude)
(@MickDude) reported
from
Redcar, England
So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish
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cleveland216
(@thenatureboiiii) reported
from
Redcar, England
@Monster_minder @virginmedia That's becos the tivo box is a piece of shit
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I have, many many times and it always comes back to same, yet I'm down about 80mbs this morning, I've restarted my router today already because I switched my laptop on (everytime), and I can also crash my router with 1 device almost at will
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
@virginmedia Service back after a engineer visit last night, with another coming again today. After being with Virgin for years, the Tv and internet service these past 6 months has been poor, surely I should get a reduction on my bill.
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Geoff Wright
(@Erinshore11) reported
from
Nunthorpe, England
Had visit No 2 from Virgin, a couple of nice chaps,chased cables and removed cable still connected to the network that's not been used for years,new modem,new leads,new remote and the supervisor's number with a call back in a week, all good so far well done @virginmedia
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Drake
(@LiamMDrake) reported
from
Redcar, England
@virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports
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Richard Bridge
(@richardbridge1) reported
from
Staithes, England
@virginmedia can you tell me how to set up my TiVo box to allow streaming downloads when I am away from my home network
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Wendy Wilkinson
(@wywilko) reported
from
Loftus, England
@virginmedia Morning my partner needs help with sorting out money owed to him as he recommended his son to get virgin media installed he has now been told there is no record of this even though several conversations have taken place can we raise to next level very frustrating 😞
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia It was WiFi only, service status wasn't showing any issue, as mentioned, it has appeared to of resolved itself now.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I dont mean to be rude but I can tell you now the option to text was not on the "contact us" page I visited on your website, but I see it's just a text option to the live chat anyway so this will be a waste of my time but texting now
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Harris
(@jharris1992) reported
@virginmedia is there an issue with landlines in Manchester?
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Ria Star
(@riaSdAS) reported
@virginmedia Not talking about the app. Tested with app .signal does not reach half and v small outside kitchen garden. Have Can’t do a face time call ,slow ,drops buffer stuck . It’s bad .the half that works is brilliant . Old hub was fine . Sorry I changed. What now?
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Richie Morton
(@richiemorton01) reported
@virginmedia Done that still crap that's why I bought a third party router so I can use the hub as a modem but can't because it's faulty
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Louisa
(@Lou_2018) reported
@virginmedia are there still internet problems in the EN10 area?
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john eaves
(@john7evo) reported
@virginmedia Keep reading your script you know it's not morally correct to do this .. how do I take this complaint further ..
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Sarah Shearman
(@Shearmans) reported
@virginmedia @furrymoocat Adding to this as a neighbour - not only terrible service for weeks, (we have all had to shell out for extra mobile data) but customer service dreadful, all sorts of mistruths, unfair cancellation penalty, showing a real distain for customers
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GHULAM NABI
(@GNabi_Eurocabs) reported
@virginmedia This is a complaint reference C-2201214204 I work from 9.15am to 6.00pm and your technical Monday to Friday and no one seems to be available outside the hours to deal with my issues
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Chris
(@Christhefish86) reported
@virginmedia It's dropped again, not just upstairs now. I'm sat 12ft from the hub and I can't get a signal. The internet isn't down though as my wired connection is still working.
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john eaves
(@john7evo) reported
@virginmedia Well that's a shock , penalised everyway .. unbelievable customer service .. we have all found 2020 hard , but if Virgin need to offer products and then change so be it .. must need the money , absolutely disgusted by your response
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john eaves
(@john7evo) reported
@virginmedia Why would there be a price increase if you are tied in .. all wrong, my price as increased so this will be the last time I use Virgin .. all wrong never advised of this when taking the contract out .. @skytv for me next