Virgin Media Outage Report in Loftus, Redcar and Cleveland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Loftus, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Loftus and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Loftus, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Saltburn-by-the-Sea and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Saltburn-by-the-Sea |
Internet | |
| Redcar |
Wi-fi | |
| Saltburn-by-the-Sea |
TV | |
| Saltburn-by-the-Sea |
TV | |
| Saltburn-by-the-Sea |
TV | |
| Saltburn-by-the-Sea |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Loftus, England
Latest outage, problems and issue reports in Loftus and nearby locations:
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@NathHawkeswood @virginmedia Twitter cant help, phoning cant speak to anyone, text service in an endless loop, chat service online is also an endless loop I need to speak with line faults and they aren't even an option on the automated phone service so I'm really screwed
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Just Gill
(@Formally_Gill) reported
from
Redcar, England
@virginmedia seriously, a price increase?! Only renewed my contract 2 months ago and for more than I've ever paid! Of course, no customer service available either. Ridiculous!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia You won't process it as I am not willing to pay for 30 days of no Internet as the hub has almost zero range even if my line issues are resolved
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
Not a lover of call centres and thought that they didn't really offer any customer service of any real value, then you have the likes of @virginmedia and @Hermesparcels that seem to want to upset customers. That said, credit to @NespressoUK, was blown away with your service
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia can you advise the next time I will be able to receive your broadband for a period of 24 hours or more without it going down? #StayConnected #IfYouCan
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@KEESH1984 @virginmedia 8 days of that, we not heard fro you for a while youbstill need to speak to someone? OK let's start the whole thing again Chuffing useless, what they offer is not customer service its hope it fixes itself before anyone notices or leaves
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia I rang after the email and they assured me they have applied a discount and would stay the same price for my contract. I agreed a fix price and if that's not what I got then I have been lied too, which is a miss sale and the ombudsman will be contacted, again.
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𝗠𝙞𝖼𝗵𝖺𝙚𝗅 𓆤
(@gaussey) reported
from
Redcar, England
@virginmedia No, everything is fine thanks, the outage only lasted two hours.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@AhDeluxe @virginmedia Was it the 10 minute off or the 4/5 hour cut? Never anything inbetween in my experience
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I've done this many times previously and does nothing, the most recent request to switch it from modem mode is so you would process my complaint with ofcom which in turn means I'm without WiFi for 30 days unless standing on the "superhub"
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Yes I'm aware, they have just hung up on me again after an hour without even a real person, 6 times now and thats why I was asking for @richardbranson number, your sales guys don't seem to have any issues calling me though #JustSaying
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No errors, never is, yet everyday at least once my net goes off, normally for 10 minutes sometimes for up to 4 or 5 hours, cant remember last time I made it 24 hours with no down time
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julia millington
(@MillingtonJulia) reported
from
Marske-by-the-Sea, England
@virginmedia please can you confirm is there a wifi connection problem in the TS11 area?
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Let me ask, so you know how long the line is to speak to technical support? Have you tried using the text service and online chat? I have all at the same time and after 8 days I still hadn't spoke with anyone, you are unable to support your services
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BoroMike
(@MrTaylorM) reported
from
New Marske, England
Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia Mainly wireless but wired issues too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Wigangooner
(@WiganGman) reported
@virginmedia I got a call today from one of your team, they offered me a new contract stating it’s a fixed price contract, yet the contract documents say that the price might rise during the time. Is that the case? Do I need to call to cancel? This seems a bit shady to be honest!
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Unwanted Life
(@UnwantedLife_Me) reported
@virginmedia Tell me why it's a security issue for me to DM you that issue but not a security issue for me to tweet that information? Because it contains personal information about where I live
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Jitse Niesen
(@jitseniesen) reported
@virginmedia After testing connection: "Looks like there are issues in your postcode affecting your services There’s a broadband issue in your area and our technicians are on the case to fix things. Check back here at any time for updates." I'd have hoped for more info after 2 days.
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#2026🇨🇩
(@notroon_) reported
.@virginmedia why am I using my own data inside my own ******* house you imbeciles. Your wifi is so ****. Sort it ******** out you useless bastards
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Peter White
(@1Petewhite) reported
@virginmedia Blimey only taken 2 months and 3 days to sort the phone adapter out... plus not telling me the day to change over to VOIP system which was the old phone was cut off today .. It seems virgin media needs up its customer service preformance. I have sent an email to your CEO .
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Wesley
(@fbiwesley) reported
@virginmedia what do I need to do for you to cancel my contract? Tired of performance issues… I’m missing @selecaoportugal’s game due to fault. There’s no clear way to contact you nor get it solved… just want to cut ties and move to @toobbroadband
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Pete
(@peetyf) reported
@virginmedia They've cancelled it. I got a message; Hi, we've cancelled your technician as it's a network problem that's affecting your area. We'll update you when it's fixed. Sorry for the inconvenience. Mum picked phone up and dial tone was back
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Jordan 🏳️🌈
(@jenewland1999) reported
@VirginMedia were supposed to be sending out an engineer today to switch my broadband on after I moved house. Instead, they royally screwed up so badly I have no idea when or if I'm ever going to get internet. 😔😡 According to their app, I'm not even a customer anymore, WTAF!
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Unwanted Life
(@UnwantedLife_Me) reported
You realise a problem that should have only taken 5 minutes to report, and then 48 hours to action, would have been done by now if just one person in the dozens of people at @virginmedia I've spoken to about this, could just do one simple task. Why is your company so bad at this?
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BLAZZIN #LYFE 💯🥤🥷🏻
(@blazzin25) reported
@O2 have got the shittest signal ever and @virginmedia have got the shittest internet connection and both joining together have made it just one big massive pile of ****.. 🫠