Virgin Media

Virgin Media Outage Report in New Marske, Redcar and Cleveland, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in New Marske, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Marske and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in New Marske, Redcar and Cleveland, England 02/28/2026 21:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near New Marske, Redcar and Cleveland, England

The most recent Virgin Media outage reports came from the following cities: Middlesbrough, Stockton-on-Tees, Hartlepool and Saltburn-by-the-Sea.

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City Problem Type Report Time
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Total Blackout
United KingdomStockton-on-Tees TV
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near New Marske, England

Latest outage, problems and issue reports in New Marske and nearby locations:

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated

  • thenatureboiiii cleveland216 (@thenatureboiiii) reported from Redcar, England

    @Monster_minder @virginmedia That's becos the tivo box is a piece of shit

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish

  • PeteYourDoom Peter (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good

  • JoBooth10 Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England

    @virginmedia Shame your customer service doesn't have a little more oomph.

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.

  • gaussey 𝙼𝚒𝚌𝚑𝚊𝚎𝚕 (@gaussey) reported from Redcar, England

    @virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia Complaint has been raised as the billing team is rude and I have been lied to. They have said I only get the credit if it is done online, this is not what I was told on the telephone. Misleading tactics used to sell! Not happy, if not resolved both accounts will be cancelled!

  • Benjiffy Benjamin Clarkson (@Benjiffy) reported from Stainton and Thornton, England

    So @virginmedia offer 3x the broadband speed for new customers for the same price I've paid for a year, but offer me the same bundle I've had for a year for £5 more, or an extra £23 for the new customer one. Next company to put fibre in my area has a new customer waiting.

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    @virginmedia broadband down again!!!

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia Just raised a new complaint via the website

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @RacingTV @EpsomRacecourse Would love to but you never do offers for virgin media and althyquality is good on phone/I-pad not the same as watching on tv. Please please do this on virgin media too 🙏🙏

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GrantRBartlett Grant Bartlett (@GrantRBartlett) reported

    @virginmedia @LozzaFox If you have no internet how are you supposed to check the service pages?

  • prowlerthedevil Matt Price (@prowlerthedevil) reported

    @virginmedia so my internet has gone off and your closed, spent 10mins going through your automatic number press for you to hang up, I'm not paying your increased bills if your can't be 100% operational

  • jenniseex Jenni Seex (@jenniseex) reported

    Totally mixed experience with @virginmedia yesterday one incredibly helpful person followed by a head banging experience and no resolution to the issue. Again today the broadband is ineffective ‘no internet access’. Online services little use and funnily enough no easy option to

  • MarkLaycock1 Mark Laycock (@MarkLaycock1) reported

    @virginmedia I have not been able to get hold of you for days now by phone, text or email. Please take this as my 30 days notice. Your customer service is terrible! I will cancel

  • Master_Roshi__ عبد الرشيد سهيل (@Master_Roshi__) reported

    @virginmedia The problem is, you guys have done most of it. The account has been transferred but billing emails are still being sent to the old owner. The direct debit was not updated. Even though other details such as name, phone and passwords were changed.

  • samainsliemusic Sam Ainslie (@samainsliemusic) reported

    @virginmedia It cuts in and out. I don’t know if the hub3 is faulty but I’m running my 2020 Mac in the same room and it still has trouble with WiFi. I have never had the white light on the box. This has been going on a long time the connection isn’t stable and I live in central London?!?!

  • smalltext1 ST (@smalltext1) reported

    @virginmedia It’s not an outage, the speed is slow as the network is not reaching my attic. I’ve tried calling and have been on hold for 30 mins. I think I need a booster to boost the signal

  • atticuslee182 Lee Applegarth (@atticuslee182) reported

    @virginmedia Good Morning Virgin, I spoke to an advisor yesterday regarding my WiFi signal, they suggested an upgrade to a hub 3 so it would be compatible with the virgin media connect app, and can order boosters. They advised I would get an email confirming my order but nothing?

  • pmross Paul Mackenzie Ross (@pmross) reported from Farnborough, England

    @virginmedia Oh... no, it’s down again. Nope, it’s back. Oh... and again, no BB. Wait, back on. Hurrah. Oh, no, back, nope, gone... There’s something seriously wrong with your service. Dead for 36 hours, back and now intermittent... in the middle of the night too! Who can fix this?

  • ST81 Simon (@ST81) reported

    @virginmedia It was. Now again it’s down. For the last 30minutes. For the last couple of months the service would go down for a min at a time, before then it was for hours almost daily. What is happening and why isn’t any maintenance communicated? Look at all of the comments on Downdetector