Virgin Media Outage Report in New Marske, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Marske, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Marske and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Marske, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Saltburn-by-the-Sea, Stockton-on-Tees, Middlesbrough, Billingham, Hartlepool and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Saltburn-by-the-Sea |
Internet | |
| Stockton-on-Tees |
Internet | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
TV | |
| Middlesbrough |
Wi-fi | |
| Stockton-on-Tees |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Marske, England
Latest outage, problems and issue reports in New Marske and nearby locations:
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia All sorted, no longer a customer.
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Emrah
(@Emrah48974877) reported
from
Redcar, England
@virginmedia Internet down in ts10 area
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Stephanie Breckon
(@stephbreckon) reported
from
Hartlepool, England
@virginmedia there appears to be a problem with my wifi, I wouldn’t normally care but I’m working from home and have an online class at 3pm
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June Hurst 🐈🦊🌷🌻🌾
(@juneh49) reported
from
Nunthorpe, England
@virginmedia I cannot get help cancelling a package I did not want. I tried online & phone. 3 hrs to speak to someone. Transferred once. Second transfer cut off. Nobody phoned me back.
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June Hurst 🐈🦊🌷🌻🌾
(@juneh49) reported
from
Nunthorpe, England
3 hours trying to cancel a sports package I do not want @virginmedia and I then get cut off. I’m not a happy customer
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Bowman
(@ItsBowmanTV) reported
from
Stockton-on-Tees, England
55 quid a month and virgin media constantly going down. Glad I’m out of contract 🙃🙃
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𝓓𝓸𝓾𝓰𝓵𝓪𝓼
(@KatieDouglas93) reported
from
Middlesbrough, England
Imagine trying to enjoy a football with buffering every 2 minutes virgin media is ****
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Tim Pegden
(@timypeg) reported
from
Middlesbrough, England
Help needed. Why won’t my Ethernet port on my power line adataper have a successful connection to my network switch? (Have virgin media hub) #networking #tplink #virginmedia #ukbroadband
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@maureenbo @TheOnlyElChazmo @virginmedia Since changing my router I have been getting what I pay for, its brilliant now, can't believe they endure so much pain because of a crap router that they should have changed years ago
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Just Gill
(@Formally_Gill) reported
from
New Marske, England
@virginmedia can you not save your internet outrages for mid week ffs? I hate being a customer.
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Stephen Angell
(@swangell) reported
from
Stockton-on-Tees, England
@virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?
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Hannah🌼
(@HHannahJohnsonn) reported
from
Hartlepool, England
not even surprised #virginmedia WiFi is down fully, literally cuts out every day
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@VodafoneUK why is the WiFi calling so terrible when connected to @virginmedia broadband?
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Clive Conway
(@13thDukeofWmbm) reported
from
Middlesbrough, England
Anyone having broadband connection issues with @virginmedia in Middlesbrough? Nightmare trying to get through to em.
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Carlos Spicyweiner
(@Toonhero) reported
from
Hartlepool, England
@virginmedia I have spent 25 mins on the phone trying to change my package, I was being transferred to an account specialist and you have hung up on me, I suggest you now contact me before I cancel my entire package. Customer service is shocking.
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James Poole
(@JamesPoole10) reported
from
Redcar, England
@virginmedia appalling in Redcar. No service all afternoon on Broadband & TV. I've lost 2 hours work. Phoned the call centre. Minimum recompense if any by the sounds of it.
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pete wilson
(@wilsopw) reported
from
Stockton-on-Tees, England
@virginmedia what the hell is going on with my broadband and WiFi, its been dropping on an hourly basis currently on hold with your call centre for 30 mins listening to your crap music!
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@brfcsdotcom More than good enough, if you were virgin media I could have guessed at the issue and the fix
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@TheOnlyElChazmo @maureenbo @virginmedia I got £50 for 8 weeks of crap internet at the start if the lockdown but I had to fight for it Best thing all Virgin customers can do is replace the Superhub 3.0, its even a crap doorstop, solved so many if my issues and now I actually have range on my WiFi
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia absolute pathetic excuse of a mobile phone network, constantly missing important phone calls and being disconnected. Nowhere near as reliable as primary network EE. Not even worth the free unlimited sim card you’ve given me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Harris
(@jharris1992) reported
@virginmedia is there an issue with landlines in Manchester?
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Ria Star
(@riaSdAS) reported
@virginmedia Not talking about the app. Tested with app .signal does not reach half and v small outside kitchen garden. Have Can’t do a face time call ,slow ,drops buffer stuck . It’s bad .the half that works is brilliant . Old hub was fine . Sorry I changed. What now?
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Richie Morton
(@richiemorton01) reported
@virginmedia Done that still crap that's why I bought a third party router so I can use the hub as a modem but can't because it's faulty
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Louisa
(@Lou_2018) reported
@virginmedia are there still internet problems in the EN10 area?
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john eaves
(@john7evo) reported
@virginmedia Keep reading your script you know it's not morally correct to do this .. how do I take this complaint further ..
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Sarah Shearman
(@Shearmans) reported
@virginmedia @furrymoocat Adding to this as a neighbour - not only terrible service for weeks, (we have all had to shell out for extra mobile data) but customer service dreadful, all sorts of mistruths, unfair cancellation penalty, showing a real distain for customers
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GHULAM NABI
(@GNabi_Eurocabs) reported
@virginmedia This is a complaint reference C-2201214204 I work from 9.15am to 6.00pm and your technical Monday to Friday and no one seems to be available outside the hours to deal with my issues
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Chris
(@Christhefish86) reported
@virginmedia It's dropped again, not just upstairs now. I'm sat 12ft from the hub and I can't get a signal. The internet isn't down though as my wired connection is still working.
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john eaves
(@john7evo) reported
@virginmedia Well that's a shock , penalised everyway .. unbelievable customer service .. we have all found 2020 hard , but if Virgin need to offer products and then change so be it .. must need the money , absolutely disgusted by your response
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john eaves
(@john7evo) reported
@virginmedia Why would there be a price increase if you are tied in .. all wrong, my price as increased so this will be the last time I use Virgin .. all wrong never advised of this when taking the contract out .. @skytv for me next