Virgin Media Outage Report in New Marske, Redcar and Cleveland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Marske, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Marske and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 10: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near New Marske, Redcar and Cleveland, England
The most recent Virgin Media outage reports came from the following cities: Billingham, Middlesbrough, Stockton-on-Tees, Hartlepool, Saltburn-by-the-Sea and Guisborough.
| City | Problem Type | Report Time |
|---|---|---|
 Billingham |
Internet | |
| Middlesbrough |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Middlesbrough |
Internet | |
| Hartlepool |
Internet | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Marske, England
Latest outage, problems and issue reports in New Marske and nearby locations:
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ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ
(@CraigScanlon86) reported
from
Middlesbrough, England
3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋
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Daniel Thompson
(@Danielson_1991) reported
from
Hartlepool, England
@virginmedia I honestly can't deal with being passed around departments again. The problem is the WiFi is weak upstairs and I'm paying for a product thats not fit for service. You advertise intelligent pods to boost connections, all I want is to order one to resolve the issue.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia Having a hard time maintaining why I’ve remained so loyal. I’ve been going through a little bad time and ask for help as you publicise only to be treat like a third class citizen. Not happy my problem needs sorting today
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia I have issues with everything
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Douggy
(@Douggy1908) reported
from
Hartlepool, England
@virginmedia No nothing I’ve been thorough it all, already your just ****.
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginhelp @Virgin Sorry,yeah it’s Virgin Media. Just waited an hour on Wednesday and it’s over half an hour now I can’t wait any longer owing to an appointment but I need some help as soon as possible Thankyou
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Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose
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CoreLegal
(@Core_Legal) reported
from
Stockton-on-Tees, England
Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.
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Bryan Light
(@UKLightCreation) reported
from
Middlesbrough, England
@virginmedia They are even worse, whoever your director of customer service is needs removing ASAP You will call me soon enough when the bill goes unpaid again!
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Peter 🐈🎸🕹️🍺♈
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia It was working fine, then went off and came back but the hub was flashing green quite quickly. When it renegotiates it's usually slow and steady green flash but this was really quick
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Stu # Boro Shirts
(@Boro_shirts) reported
from
Billingham, England
Anyone else virgin media Internet down billingham?
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Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
@virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable
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SimonMorrisonPeacock
(@simonmp68) reported
from
Thornaby-on-Tees, England
@virginmedia @Virgin I have received a reply which advises me that query won’t be dealt with or further replied to immediately. I am desperately trying to hold it together here,please please can you help me sort this out.
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David Lumb Writer
(@LumbWriter) reported
from
Redcar, England
@virginmedia why is the internet down? I've checked and you're aware of this issue. I would like it sorted out
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Checked l the internal cabling and all right etc so hopefully just a lose wire somewhere at the cabinet or something the engineer can easily fix. Is there any refund due to lack of service? I pay £67 a month. Can offset that against my mobile phone data
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Bryan Light
(@UKLightCreation) reported
from
Redcar, England
@virginmedia No, just continue to ignore me as they have no idea how to fix it
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Louise Baldock 💙
(@LouiseBaldock) reported
from
Stockton-on-Tees, England
2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)
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HannahWhite93
(@HannahWhite93) reported
from
Hartlepool, England
WHY IS VIRGIN MEDIA INTERNET ****??? I JUST WANT TO WATCH YOUTUBE ON MY GOD DAMN TABLET
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Peter 🐈🎸🕹️
(@PeteYourDoom) reported
from
Hartlepool, England
@virginmedia Waiting on the Medallia survey as the engineer was fab. Want to make sure he gets recognition for his good service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keara McDonough
(@KearaMcDonough) reported
@virginmedia I’m convinced there’s something wrong with my line. Despite having the fastest wifi available, the Wi-Fi lags so badly. I also have 2 boosters and it’s still really poor. The virgin connect app also says my modem can’t be found. I’m having to reset modem daily 🤯
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Badmanners
(@JohnRelen1) reported
@virginmedia I hate virgin media now you wicked evil company I have noticed that over the last few months you have passed the documentary and food channels to my package and I never requested these channels from your rotten company
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Matt Coburn
(@cobes79) reported
@virginmedia No the online chat service. Nearly 2hrs now
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mcgluggers
(@mcgluggers) reported
@virginmedia they said interference.... which is a load of tosh considering there are no new devices in the house, its in an open space not covered. no reference codes, didnt indicate if it was area related, your status page doesnt say anything about an internet issue (only tv)
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Trev Minto
(@minto031) reported
@virginmedia Worst service ever and I have been with you guys for over 20 years, I’ve had the same email address for that long and now it’s not recognised, I’ve had every excuse under the sun from the three phone calls I’ve made trying to sort it, I have some important emails there but not
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😂
(@whyisgolfsohard) reported
@virginmedia I’ve spent 3 x 40 mins trying to sign up to a tv package put your staff can’t seem to help me. Is there anyone working tonight who is capable of signing me up to a 18 month contact for a tv bundle?
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Manjit Gahir
(@manjitgahir) reported
@virginmedia what a crap install!!!! I told the engineer specifically not to hammer the wire into the wall...and did he do?! Not Happy!!
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itzdaNinja
(@ItzdaNinja) reported
@virginmedia on hold over an hour now, guess you know why I'm getting in touch right? you've lost customer once I get through. prices up 50% in less tan 5 years #profiteering
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Barry Hodson
(@BarryHodson) reported
@virginmedia Put universal credit to one side,there are billions of people hard up & struggling 2 keep warm let alone watch TV or have broad band. Is it not an ideal time 4 giant corporations to tighten their belts & help less well off. How much wealth do u need at the expense of the workers
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CMDR Andy Fireblade Muza
(@andymuza) reported
@virginmedia WoW, 2nd copy and paste email. Basically what you are doing is charging you current customers more to subsidise new customers who pay a lot less. Can you explain why I am being charged more for 362MBPS than I should be paying for a 1GB service????