Virgin Media

Virgin Media Outage Report in New Marske, Redcar and Cleveland, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in New Marske, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Marske and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in New Marske, Redcar and Cleveland, England 10/30/2025 10:05

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near New Marske, Redcar and Cleveland, England

The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Stockton-on-Tees and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomHartlepool Internet
United KingdomMiddlesbrough Total Blackout
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Internet
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near New Marske, England

Latest outage, problems and issue reports in New Marske and nearby locations:

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia Hello, it's it relation to a package, phone, TV and broadband. I have received no communication what so ever on relation to this since logging the complaint.

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @virginmedia Agent has disconnected with no notice, appalling service

  • nickeyley Eee-lee (@nickeyley) reported from Billingham, England

    @virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.

  • HasteukS Sara (@HasteukS) reported from Stockton-on-Tees, England

    @slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!

  • PeteYourDoom Peter (@PeteYourDoom) reported from Hartlepool, England

    @virginmedia Wired is fine. Wifi is fine but degrades on the first floor. Never used to be bad so wondering if faulty hub 3 or software change

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Issues described nothing to do with my problem. TV goes off after 20 mins. Sound only. New HDMI lead did not solve problem was told to ring back just cannot get anyone to speak to. Can’t watch TV over a week now. Not good

  • wicks_michael Michael Wicks (@wicks_michael) reported from Middlesbrough, England

    @virginmedia I got through Ok! Problem is how long it takes to undertake what seems to be a very simple and straightforward task like removing a TIVO box from your package. You are also way too expensive will be looking at other options shortly 🤔

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia Absolute joke, basically been told to get stuffed because they have no evidence of the call and offered £10 after being patronised again. Want to cancel, can't unless I pay over £200. Ombudsman it is then.

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia Just raised a new complaint via the website

  • gaussey 𝙼𝚒𝚌𝚑𝚊𝚎𝚕 (@gaussey) reported from Redcar, England

    @virginmedia it’s a terrible state of affairs when you have to be told by an engineer there’s been an area fault for two weeks and you don’t know what is causing it or how to fix it.

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia It's not a service issue. It's never worked. The phone line doesnt appear to be activated

  • thenatureboiiii cleveland216 (@thenatureboiiii) reported from Redcar, England

    @Monster_minder @virginmedia That's becos the tivo box is a piece of shit

  • Formally_Gill Just Gill (@Formally_Gill) reported from New Marske, England

    @virginmedia yet to be contacted regarding a complaint I made 2 weeks ago. Didn't get the he complaint reference because the women was rude, the second person I spoke to assured me it had been logged and to allow a few days for it to be looked into.

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I’ve been trying for a week now to get an issue sorted with my TV. Keep getting cut off or not able to get through. Tried e-mail no reply I am now very unhappy,box keeps going sound only every 20 mins. Done all the checks says nothing wrong! Clearly!

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    So my @virginmedia V6 box is sat with an orange light on and no apps work My broadband has gone off about 15 times in the last 2 weeks but the Service Status and online equipment check says everything is fine!!!! AGAIN!! #Rubbish

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is

  • JoBooth10 Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England

    @virginmedia Shame your customer service doesn't have a little more oomph.

  • Formally_Gill Just Gill (@Formally_Gill) reported from Thornaby-on-Tees, England

    @virginmedia If not resolved in a reasonable time frame I will cancel and not pay any cancellation fees as the sale was misleadingly sold

  • richardbridge1 Richard Bridge (@richardbridge1) reported from Staithes, England

    @virginmedia can you tell me how to set up my TiVo box to allow streaming downloads when I am away from my home network

  • MickDude MickDude (IndiePenDude) (@MickDude) reported from Redcar, England

    @virginmedia broadband down again!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _dannygreen Danny Green (@_dannygreen) reported

    @virginmedia broadband down in PO5 in Portsmouth. Your own status check service doesn't even seem to work either. What's going on.

  • rachee_lou Rachel (@rachee_lou) reported

    @virginmedia No I haven't, I will do that but i shouldnt have to resubmit my 3 complaints - can you just fix the website please?

  • PC75UK Paul Cooke (@PC75UK) reported

    @virginmedia I renewed for 1gb broadband that is worse than the slow speed. I also agreed £49.50 and you gave me free SIM card (which I won’t be using but that was the deal) I now see you are charging me £49.50 on one DD and £10 for o2 on another DD. The sim was meant to be free.

  • avenger_grey Jedi Avenger 🖤✊🏿🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦♿💛 (@avenger_grey) reported

    @virginmedia WiFi constantly drops, at least once a day. I'm paying you nearly £70 a month for high speed but it never gets any where near it. I'm paying for a service I'm not getting. Can't get through to tech support.

  • Mike87794888 Smiley Mike (@Mike87794888) reported

    Can someone from Virgin Media please contact me. My contract is about to rise astronomically and I want to cancel my renewal. I can't get hold of anyone via the website. Cheers!

  • Ronkabet Ronkabet (@Ronkabet) reported

    @virginmedia Hi, usual issue i get every year where our wifi stops working properly. Can you send a new router please. I have rebooted/checked firmware and changed channels. It's a known issue. What details do you need?

  • iTechPro2012 Gareth Sibthorpe (@iTechPro2012) reported

    @virginmedia Ok that’s fine, i’ll give your customer services another call and explain i’ve spoken to you about it.

  • RodriguezMayn J Rodriguez (@RodriguezMayn) reported

    @virginmedia After you announced the fault. You scheduled it for today as the problem was meant to be fixed yesterday. Apparently it's going to be fixed on the 19th now

  • radioasahartz Chris Bolus (Radio Asahartz) (@radioasahartz) reported

    @andyfinlay07 @virginmedia Trouble is, no other provider can even match that half speed in this area. #rockandahardplace

  • Jessica42437038 Jessica (@Jessica42437038) reported

    @virginmedia Can someone PLEASE tell me how to get help from this SHOCKING service as a new customer it’s DISGUSTING