Virgin Media Outage Report in Hartlepool, England
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The latest reports from users having issues in Hartlepool come from postal codes TS25.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hartlepool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartlepool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Hartlepool, England
The most recent Virgin Media outage reports came from the following cities: Hartlepool, Middlesbrough, Stockton-on-Tees and Redcar.
| City | Problem Type | Report Time |
|---|---|---|
 Hartlepool |
Internet | |
| Middlesbrough |
Total Blackout | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Internet | |
| Middlesbrough |
Wi-fi | |
| Middlesbrough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hartlepool, England
Latest outage, problems and issue reports in Hartlepool and nearby locations:
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Michael Wicks
(@wicks_michael) reported
from
Middlesbrough, England
@virginmedia Yeh had to call customer support not amused no TV, Phone or Broadband in our area. Engineer on route 😡
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Drake
(@LiamMDrake) reported
from
Redcar, England
@virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@AndyP5693 @ConnorBagan @virginmedia Yeah I checked it, problem in the area, estimated fix by 15:00 💩
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rachy roo roo
(@rachyrooroo1) reported
from
Redcar, England
@virginmedia hi there is any of your call centres open n I’m not a happy customer
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Adam McClelland
(@adam_mcclelland) reported
from
Stainton and Thornton, England
Hazel from customer relations at @virginmedia. Rude. Obstructive and defensive! Scare mongering into staying with Virgin! Glad I called instead of my 78yr old grandfather!
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Don't worry about it chief I'll ring customer services tomorrow 👍🏼
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Cj .
(@luis70105) reported
from
Middlesbrough, England
Spend a fortune every month for @virginmedia tv and sky, BT sport and guess what somebody has sold most the games in December to amazon prime , absolutely disgraceful , thanks @virginmedia one unhappy customer. Leaving in the morning , you can count on it. What am I paying for!
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Den Butler
(@Digital_Den15) reported
from
Egglescliffe, England
@virginmedia Except if your an existing customer, then it's still £68 a month.
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Jay rix
(@shreklandpony84) reported
from
Billingham, England
@virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday
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rachel clarke
(@rachsclarke) reported
from
Middlesbrough, England
@virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia You can't even get my name right. It literally says it on my account. Absolutely basic customer service and you can't even do that properly. Shit company with shit service and useless customer support.
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Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand
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Ami
(@ami9463) reported
from
Egglescliffe, England
@virginmedia I need help!!!!
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James Hadman
(@jimmyhadman) reported
from
Stockton-on-Tees, England
@tescomobile hi guys, really unhappy with service earlier today - exchanges @Tesco Clubcard vouchers to use towards a new Phone for my son, but now I’ve been told I can’t use the vouchers towards a purchase, only deduct from my own bill. @virginmedia here I come!
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Just me in it
(@Cannygang4) reported
from
Middlesbrough, England
@AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
@DrussSkilgannon Don’t know mate I didn’t play after what happened in the qualifier. It’s a problem between EA and Virgin Media apparently
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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Danny Taylor
(@DannyTaylorDT) reported
from
Middlesbrough, England
After winning 37/37 in the Newcastle #ePL across the groups and the playoffs, I lose in the semi finals and won’t be at the grand final. Hard to describe the conditions I’ve just had to play in due to EA’s issue with Virgin Media, but this really has broken me
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James Willson
(@theJamesWillson) reported
from
Hartlepool, England
@virginmedia ...just received a letter from VM saying there is nothing they can do re the Virgin TV Go app not working...and here's me thinking it was part of my deal🤔
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Holly, like the tree
(@EnticknapHolly) reported
from
Skelton and Brotton, England
@virginmedia @Virgin_Victoria I was told it would be delivered today. I got the yodel app, which has informed me its tomorrow. Not good, when I actually called up Virgin to cancel my contract. Its not the best way to keep a customer whose on the edge of leaving you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stem Flowers London
(@RuthatStem) reported
@virginmedia Um....no! We tried this before and never had a response. We are going to have this looked at by CISAS.
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SAFCxHarter
(@SAFCxHarter) reported
[Stream] We tried to stream there, and VirginMedia has taken a massive **** and is about as stable as my nan on a ******* pogo stick Utter ****! We're back Thursday at 6pm GMT #JoinTheSquad #TNCAndFriends
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panzerfaust81
(@panzerfaust81) reported
@virginmedia Still no password reset in the post today. How useless are you @virginmedia that you do not have an alterative means of verifying customers? What a pathetic service that is being provided!
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Bill C
(@semanticpoetry) reported
@virginmedia over the past 2 days, my broadband has become really unreliable, with slow speeds, devices dropping off the network, and the superhub flashing green at irregular intervals. Is there a network issue?
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Samantha Cullum 💙
(@sam_47_cheese) reported
@virginmedia what is going on? WiFi briefly comes back but very slow and any TV channels that do connect are completely pixelated
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BustedSpyke💙
(@BustedSpyke) reported
@herdirtytoes @AlexMacLeod9 @SueLamerton Well you can already tick O2 EE and Virgin Media of your list as sky who fund O2 as a VMO and Virgin media who fund EE as a VMO and virgin broadband two big networks down only 2 to go
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Raymond Milton
(@rnmilton7) reported
If @virginmedia is having problems in my area shouldn’t they inform me? I had to call up to be told by an automated answering machine that my line is down due to a fault. I pay so much per month but they can’t text or email me saying my line is down. My renewal is in March 🤔
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Frank
(@0Bfkx) reported
@cirrius_tech @danjconn @virginmedia colleague had to literally set up his own line quality monitoring solution to prove to VM they had an issue. He had to provide logs, graphs, metrics of bandwidth and latency before they sent an engineer out - much less admitted fault. Absolute madness.
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Mark chapman
(@980Mark) reported
@virginmedia Will you ever answer the phone so i cancel your services
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Graham Gold 🏴 #StayHome #StaySafe
(@cirrius_tech) reported
@0Bfkx @danjconn @virginmedia Don’t doubt it - one time they wanted me to disconnect my HiveHub before they would help because “we don’t support 3rd routers”. It’s a bloody heating control unit. Nowadays I have their hub in modem mode and use my own WiFi gear - first thing they do is back to router mode.