Virgin Media

Virgin Media Outage Report in Hartlepool, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Hartlepool come from postal codes TS24 and TS25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hartlepool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartlepool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hartlepool, England 06/02/2025 15:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hartlepool, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Hartlepool, Middlesbrough, Seaham, Saltburn-by-the-Sea, Redcar, Billingham and Guisborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomStockton-on-Tees Wi-fi
United KingdomHartlepool Internet
United KingdomHartlepool Internet
United KingdomMiddlesbrough Wi-fi
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hartlepool, England

Latest outage, problems and issue reports in Hartlepool and nearby locations:

  • WheezyRider44 Matt Greenfield-Westcott (@WheezyRider44) reported from Nunthorpe, England

    @virginmedia But this has gone on for months, not days or weeks. It can't be that difficult to identify the problem and find a solution.

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

  • ajtheladplummy Adam (@ajtheladplummy) reported from Middlesbrough, England

    @virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Or asking what outcome they want. Anyway, not long after I get a text saying a technician is coming out that I haven’t agreed to and if I’m not home when they come it’ll cost £25. So I have to call up to cancel that and was then told I can’t add to my complaint….

  • AlanHewitt10 Big Al H (@AlanHewitt10) reported from Stockton-on-Tees, England

    @virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.

  • AndreaAndymac andrea mcdonald (@AndreaAndymac) reported from Redcar, England

    @virginmedia as per usual the red button not working AGAIN the amount I pay you each month should provide me with a much much better service than this. What are you doing??????

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

  • benrelton ben (@benrelton) reported from Hartlepool, England

    Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

  • modelnicola Nicola (@modelnicola) reported from Peterlee, England

    @VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

  • mark001282 Mark Armstrong (@mark001282) reported from Stainton and Thornton, England

    @virginmedia It's been going on for 8 weeks. I'm going to document this all and put it online for everyone to see how poor you have been. It's so stressful and you are doing nothing to help

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobinsonBelinda Belinda Robinson (@RobinsonBelinda) reported from Worthing, England

    @virginmedia So I’m basically no further forward & meanwhile you are continuing to send me threatening emails! Thanks for nothing! Very poor service!

  • ickson2010 Iqbal Galsinh (@ickson2010) reported

    @virginmedia ok John....let's hope someone can fix this. So frustrating when you are trying to use and the connection keeps on going. We all knew there are bigger problems in the world right now but if you pay for a service then you should be able to get what you pay for!

  • NeilJamesNige Neil JamesNige Evans (@NeilJamesNige) reported

    @virginmedia Nope, phone call for over an hour again, another complaint raised this time I got a complaint number and nobody has rang me back again!!! You're company has literally conned me, Im fairly happy with the service but feel like leaving just of the pure cheek of you're sales rep 😡

  • LSonic6 Sonic6L (@LSonic6) reported

    @virginmedia A few people are reporting issues in my area according to downdetector. Thanks anyway, I wish we could #LeaveVirginMedia but we're stuck in a contract. #TerribleService and #VirginLacksCustomerService with no calls returned.

  • kbsingh Karanbir Singh (@kbsingh) reported

    @virginmedia Looks like it, for Wed next week. Given that the service never started here, what are my cancellation options? If I did stay on, will my service start date be changed to when it actually starts? And the billing etc changed to reflect that?

  • BowezoDfc bowezo dfc (@BowezoDfc) reported

    @virginmedia It’s been like it for months ... just keep getting told it’s outage problems ... not really good enough

  • Vee_Arr me (@Vee_Arr) reported

    @virginmedia Yes. I wrote to you & received confirmation of receipt. I didn’t call the telno on the letter as it’s the general “helpline” (ha) as I spent most of Nov on hold. There is no clear option for “I want to talk to someone about my complaint”, just endless series of unhelpful options.

  • LSonic6 Sonic6L (@LSonic6) reported

    @virginmedia So you're saying, I have to be without Internet until the 8th and use alternative methods to WFH or lose wages?! I asked multiple times if there was an issue with VM in my area and 3 different advisors said no, can you confirm? Can you also advise about compensation for #VMDown

  • RobinsonBelinda Belinda Robinson (@RobinsonBelinda) reported from Worthing, England

    @virginmedia Will I have to wait up to an hour if I dial this number before anyone answers? Also last time I spoke to someone they said they couldn’t do anything as I had raised a complaint. I just seem to go round in circles instead of getting it sorted!

  • Buck3131 Buck3131 VR STREAMER (@Buck3131) reported

    @virginmedia Yep, there were no know issues, I also rebooted the router, pc and ran your self test. Still no better.