Virgin Media outages and service status in Hartlepool, England

Problems in the last 24 hours in Hartlepool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartlepool, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hartlepool, England

The most recent Virgin Media outage reports came from the following cities: Saltburn-by-the-Sea, Stockton-on-Tees, Hartlepool, Middlesbrough, Billingham, Redcar, and Seaham.

City	Problem Type	Report Time
Saltburn-by-the-Sea	Wi-fi	2 days ago
Stockton-on-Tees	TV	2 days ago
Hartlepool	Wi-fi	4 days ago
Saltburn-by-the-Sea	E-mail	5 days ago
Middlesbrough	TV	5 days ago
Middlesbrough	E-mail	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Hartlepool, England

Latest outage, problems and issue reports in Hartlepool and nearby locations:

• 
  Shaun Calvert (@Shaunelious) reported 45 seconds ago from Redcar, England

  @virginmedia I’ve cancelled the visit but why should I have to call back in the first place to cancel a visit I didn’t agree to? I wanted it adding to my initial complaint or raising separately but no one was interested. Cancel my contract

• 
  andrea mcdonald (@AndreaAndymac) reported 7 minutes ago from Redcar, England

  @virginmedia No it wasn't. I want to do it when it's convenient for me not virgin media. Thanks for nothing..As well as expecting the customer to do all the work installing the equipment you making the decisions without consultation.Seriously thinking about my 14 day change of mind now.

• 
  Louise Baldock 💙 (@LouiseBaldock) reported 9 minutes ago from Stockton-on-Tees, England

  2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.

• 
  AllpointsTV - Jamie (@AllpointsTV) reported 12 minutes ago from Guisborough, England

  @virginmedia Yes , and it says no issues and then asks to check my equipment , this test says there is an issue with my equipment and I should check again in 24 hours so an engineer can be arranged . This has now been saying check back in an hour for the last two hours

• 
  Marc J (@Johnsonator85) reported 14 minutes ago from Stockton-on-Tees, England

  @virginmedia Media, I want to cancel

• 
  Adam (@ajtheladplummy) reported 18 minutes ago from Middlesbrough, England

  @virginmedia Advertises the best fastest and most reliable internet you can get but all you get is buffering. Tried to call support team all you get is automated options, please select your option blah blah and all you get is we will send you a link. I want to speak to a human!

• 
  ben (@benrelton) reported 19 minutes ago from Hartlepool, England

  Broadband is down in our area, but can’t register loss of service on the website - just won’t work. Any ideas? @virginmedia

• 
  julia millington (@MillingtonJulia) reported 20 minutes ago from Marske-by-the-Sea, England

  @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

• 
  𝕁𝕠𝕙𝕟 𝕎𝕒𝕥𝕤𝕠𝕟 🎧🎙📻 (@john_watson_) reported 20 minutes ago from Redcar, England

  @virginmedia It's working now. Just would have been good to have been informed and kept in the loop that there was an issue being worked on, the status page was useless, stating no issues!

• 
  The Jolly EV Fan (now living up in the North) (@Thejollyevfan) reported 22 minutes ago from Stockton-on-Tees, England

  @virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.

• 
  Chris #FB #ProEU#Rejoin#BLM#GTTO,NHS 💙 (@citamo) reported 23 minutes ago from Middlesbrough, England

  @virginmedia Ok. I clicked on a link which advises that the problem will hopefully by fixed by 8.40 tonight. Hardly satisfactory but at least it’s better than knowing nothing. Thanks for your help.

• 
  Gary Nolan (@gaznolan) reported 34 minutes ago from Stockton-on-Tees, England

  @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

• 
  Simon Clayton (@SiClayton) reported 37 minutes ago from Stockton-on-Tees, England

  Hi @02 @virginmedia has all the allocated of @peterkay_co_uk tickets been sold for today? Been waiting ages - staring at a white screen…. Communication would really help please?

• 
  SimonMorrisonPeacock (@simonmp68) reported 38 minutes ago from Thornaby-on-Tees, England

  @virginmedia My services are suspended. I am housebound,no tv no internet. I only ask for an extension to further my services for one week but company rules and non-existent customer service is really upsetting me. I’ve been a loyal customer and feel betrayed

• 
  SimonMorrisonPeacock (@simonmp68) reported 46 minutes ago from Thornaby-on-Tees, England

  @virginmedia I have tried phoning and am being passed from pillar to post on chat. I have no services. I’m housebound and cannot do anything. I’ve asked for help as suggested and am receiving none. Very unhappy

• 
  ⒸⓇⒶⒾⒼ ⓈⒸⒶⓃⓁⓄⓃ (@CraigScanlon86) reported 53 minutes ago from Middlesbrough, England

  3 weeks and 2 engineers later and the broadband outage between the hours of 6 and 9 continues, absolute useless from @virginmedia next steps unless engineer 3 can fix this tomorrow is #ofcom and seeing if we can switch providers 👋

• 
  Shaun Calvert (@Shaunelious) reported 54 minutes ago from Redcar, England

  @virginmedia I’ve got 16 months left on my current contract but I’d like to cancel it as I have good reason

• 
  Douggy (@Douggy1908) reported 56 minutes ago from Hartlepool, England

  @virginmedia No nothing I’ve been thorough it all, already your just ****.

• 
  Simon (@SimonHolliday13) reported 56 minutes ago from Thornaby-on-Tees, England

  @virginmedia Unfortunately it's still not fixed. No TV and no Internet. Both keep dropping in and out intermittently. Which is better than zero service yesterday and I may finally finish that book on conscription I bought in Leeds earlier this year.

• 
  Currie.peter (@Curriepeter1) reported 58 minutes ago from Stockton-on-Tees, England

  Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dean scates (@deanomac27) reported 1 second ago

  @virginmedia had no WiFi for the last 48 hours, called and was told to keep and eye on it. Been flashing blue light on box there’s no known problems in the area I need help

• 
  Mr Bootsie!🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Mr_Bootsie) reported 1 minute ago

  @virginmedia @Virgin Which part of STOP RINGING ME DO YOU NOT UNDERSTAND? I've asked you before on here and changed my settings yet you still call me daily ! Once more and I won't be your customer come contract end !!!!

• 
  David-Leroy Sellers (@LeroyDLS) reported 1 minute ago

  @virginmedia Basically I’ve had to stop working and have been medically signed off work for the last few months. - As such, I haven’t yet been able to pay my bill and wondered if there is any help available- I should be back at work in the next few much but I’m really struggling financially

• 
  Ashley Reade (@AshReade) reported 1 minute ago

  @virginmedia funny thing is you say call so I do, or you make promises you don't keep, your supposed manager cut off a vulnerable customer . #Virgin #Ofcom

• 
  Reformed Prisoner (@formerprisoner_) reported 3 minutes ago

  @virginmedia Next time, do what you promise and you will. Just a shame that you’ve had 3 opportunities to do that with me as a customer and you’ve failed all three times.

• 
  Deleted (@deleteduser2007) reported 5 minutes ago

  @virginmedia @LutzSchueler I’ve called in and I’m now speaking to someone called Kumar from faults and billing who doesn’t speak or understand a word of English refusing to put me through to the correct team to discuss my complaint what kind of crap do you employ

• 
  tim.. (@timmorr17294439) reported 5 minutes ago

  @formerprisoner_ @virginmedia you think I've not called them you idiot I know that stupid fact we're not all thick. **** off to another supplier you moaning muppet ...

• 
  Sophie Reshamwalla (@Dr_SReshamwalla) reported 7 minutes ago

  @virginmedia absolutely appalling customer service. Been a customer for years. I have an ongoing complaint with a complaint reference number but nobody at virgin is replying. I’m trying on here to see if there is a human who can respond. Virgin can you respond??

• 
  Vishal Vaghjiani (@VaghjianiV23409) reported 10 minutes ago

  @virginmedia You already have all my details from the multiple complaints I’ve raised. I can DM you, but every time I do I get fobbed off and told to wait again. I’m not going back into DMs if the outcome is just more delays. This needs an actual resolution, not another loop of waiting.

• 
  rick_x (@rick_x) reported 18 minutes ago

  @virginmedia I want to make a complaint but with a paper/electronic trail, I have been trying to get a fault addressed but it has been impossible to speak to anyone hence the complaint