Virgin Media

Virgin Media Outage Report in Hartlepool, England

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The latest reports from users having issues in Hartlepool come from postal codes TS25.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hartlepool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartlepool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hartlepool, England 10/08/2025 14:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hartlepool, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Redcar, Hartlepool, Seaham, Saltburn-by-the-Sea and Billingham.

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City Problem Type Report Time
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough Wi-fi
United KingdomMiddlesbrough Internet
United KingdomRedcar Wi-fi
United KingdomStockton-on-Tees Internet
United KingdomMiddlesbrough Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hartlepool, England

Latest outage, problems and issue reports in Hartlepool and nearby locations:

  • ami9463 Ami (@ami9463) reported from Egglescliffe, England

    @virginmedia I need help!!!!

  • rachsclarke rachel clarke (@rachsclarke) reported from Middlesbrough, England

    @virginmedia NHS workers on the front line speaking to a manager on the phone and your staff have hung up on me!!!! Need a call back immediately before my contract finishes as 12am tonight!!! What a way to treat your NHS workers in this pandemic #foul

  • Holgate69 Holgate69 (@Holgate69) reported from Middlesbrough, England

    Here’s a thought. Those poor folk stick in hospital at the moment. No visitors allowed but still been charged #Extortionate amounts for #TVServices How about these companies waiving fees as a goodwill gesture during extremely difficult times #NHS #VirginMedia ##SkyTv

  • MarkaMackem Mackem (@MarkaMackem) reported from Seaham, England

    @Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I appreciate how stretched you must be but I am a key worker and for over a week jow I an unable to contact you to sort out my tv problem. Hours on phone,via app and web still not solved. Can’t watch tv properly need it sorting pronto please.

  • LiamMDrake Drake (@LiamMDrake) reported from Redcar, England

    @virginmedia are you going to fix this issue surrounding the routers blocking access to Fifa / EA sports

  • bettercallmal ˥ ∀ W (@bettercallmal) reported from Middlesbrough, England

    The country is on lockdown and Virgin Media has been going down all day. Would hate to work for customer service right now.

  • lumpss Lisa Harvey (@lumpss) reported from Billingham, England

    Virgin media down 😡

  • RaiderOnMixer |Jamie|MightyRaider (@RaiderOnMixer) reported from Redcar, England

    @virginmedia is having problems nationwide by the looks of it , which means I stream tonight unless it is sorted by time I start my usual streams

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia I want my tv service sorting. Just not good enough despite current situation. Second time this fault has occured and fed up of being told “working on it” get it fixed or I leave

  • KateBaucherel Kate Baucherel (@KateBaucherel) reported from Billingham, England

    @virginmedia It’s been going off intermittently for weeks. I’ve been blaming the devices in the house and changing every cable. You even sent me a new router. Every drop in service resets adapters and loses video calls.

  • shreklandpony84 Jay rix (@shreklandpony84) reported from Billingham, England

    @virginmedia can you explain to me why I still can't access fifa20 ultimate team . This is still a ongoing problem since Friday

  • Bradley_19_ Bradley Osborne (@Bradley_19_) reported from Hartlepool, England

    @RunnerVi @virginmedia Use their email/live support found on their website.

  • wanaldinho wayne burnett (@wanaldinho) reported from Middlesbrough, England

    @virginmedia come on guys internet still not working in Middlesbrough

  • grahamdo Rev Graham Dobinson (@grahamdo) reported from Hartlepool, England

    @virginmedia yet again virgin media is down.

  • rachyrooroo1 rachy roo roo (@rachyrooroo1) reported from Redcar, England

    @virginmedia hi there is any of your call centres open n I’m not a happy customer

  • simonmp68 SimonMorrisonPeacock (@simonmp68) reported from Thornaby-on-Tees, England

    @virginmedia Gone through apps,web,hours on phone even my nieces partner who works for you but system down. I am really getting annoyed

  • Cannygang4 Just me in it (@Cannygang4) reported from Middlesbrough, England

    @mrlamb11 @virginmedia @prodnose I have rang twice this morning. I select option 1 and it diverts to call back WTF. Bring back Grandstand

  • RobertTamkin94 Robert-Andrew Tamkin (@RobertTamkin94) reported from Stockton-on-Tees, England

    @RMT3N @virginmedia @FortniteGame @SkyUK I’m actually moaning about a service I pay for but I mean it’s not you pays for my bills I do, so piss off keyboard warrior 👏🏻👏🏻👏🏻

  • Cannygang4 Just me in it (@Cannygang4) reported from Middlesbrough, England

    @AF3WT @BBC Would love @virginmedia to be able to contact @virginmedia to cancel my sports/footy channels on @virginmedia which is now not available on @virginmedia. I have tried 3 times today @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ganak95 Gana Kesavan (@ganak95) reported

    @virginmedia Yes. Literally no service inside my house and one bar outside.

  • lewisjdoyle Lewis Doyle (@lewisjdoyle) reported

    @virginmedia Hi. I tried making a complaint online, but it said my account is not live so I couldn’t.

  • KM80349010 KM (@KM80349010) reported

    @virginmedia I wanted to cancel again but now you want to charge me 3 x £96 disconnection fees for something that isn’t being connected until 30 days after the 18th of May

  • TeresaWarrior18 Mrs Teresa Marie Heaton (@TeresaWarrior18) reported

    @virginmedia The wi-fi went down which meant that I couldn't watch any programs on "catch up"

  • GillyLilly68 Gillian Hetherington (@GillyLilly68) reported

    Virgin Media customer service is the worst I have ever experienced. After 5 phone calls 8hrs wasted they still haven't rectified the mistake. #virginmedidavoid #worstcustomerservice #8hourswastedtim

  • sif1mad simon gready (@sif1mad) reported

    @virginmedia Absolutely fed up with VM and the service isn't even live yet. Long call & chat times. Poor customer service, promises broken & website that rarely works properly. I keep being told my service will be installed outside the property multiple times, hasn't happend. 😡

  • EEnergyy96 EEnergyy (@EEnergyy96) reported

    @virginmedia Worlds worst internet provider that’s why

  • OrlaDelargy Orla Delargy (@OrlaDelargy) reported

    @virginmedia currently on hold… 1hr and 30mins++…. Just trying to cancel my account

  • MadhuJain89 Madhu Jain (@MadhuJain89) reported

    @virginmedia I've raised a complaint but it is still not working - the complaint is not the crux, it is getting it fixed.

  • ZaraGill_Author Zara Gill (@ZaraGill_Author) reported

    @virginmedia phoned yesterday to cancel but your confirmation email you promised hasn't arrived. I need you to confirm ALL my services have been cancelled. Please do this.