Virgin Media

Virgin Media Outage Report in Hartlepool, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Hartlepool come from postal codes TS24.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hartlepool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hartlepool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hartlepool, England 03/27/2025 06:45

March 27: Problems at Virgin Media

Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hartlepool, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Middlesbrough, Hartlepool, Billingham, Saltburn-by-the-Sea and Redcar.

Loading map, please wait...
City Problem Type Report Time
United KingdomStockton-on-Tees Wi-fi
United KingdomMiddlesbrough Total Blackout
United KingdomHartlepool Phone
United KingdomBillingham E-mail
United KingdomMiddlesbrough Internet
United KingdomHartlepool TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hartlepool, England

Latest outage, problems and issue reports in Hartlepool and nearby locations:

  • ryderboy24 Paul Ryder (@ryderboy24) reported from Hart, England

    @virginmedia any reason why my broadband is so slow and my bill is so expensive

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia They can't help either, the real issue, lets be honest, is the fact nobody at Virgin will admit their equipment is awful and not really fit for purpose, the least super thing ever is the superhub 3.0

  • m_arthur1 mick arthur (@m_arthur1) reported from Stockton-on-Tees, England

    @virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Middlesbrough, England

    @virginmedia So why do you not have a chat system? I work in a similar industry and we are able to help our customer through chat, phone, online, social media it’s crazy a company of the size of virgin media can’t accommodate us. Not having a go at you I’m just disappointed in the system

  • PeteYourDoom Peter 🐈🎸🕹️ (@PeteYourDoom) reported from Hartlepool, England

    Yay, virgin media outage has stopped and been fixed

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Stockton-on-Tees, England

    @virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way

  • andy_wilmot Andy Wilmot (@andy_wilmot) reported from Hartlepool, England

    £40+ a month for WiFi which cuts in and out. Just another day for a @virginmedia customer 🤬😡

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Rebooting does nothing and service status page says nothing and if it was to do with that it would mean you owe me 5 years worth of credit notes

  • smarshallphoto ScottPhoto (@smarshallphoto) reported from Stockton-on-Tees, England

    @gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?

  • MillingtonJulia julia millington (@MillingtonJulia) reported from Marske-by-the-Sea, England

    @virginmedia please can you confirm is there a wifi connection problem in the TS11 area?

  • rachsclarke rachel (@rachsclarke) reported from Middlesbrough, England

    @virginmedia how can I cancel my contract? Unable to get through via phone.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia Can you improve the stability of your broadband and make massive improvements to your customer services (like actually introduce some sort of customer service)?

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia Mainly wireless but wired issues too

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Redcar, England

    @virginmedia I wouldn't recommend your media connect app its awful, the booster you sent out does exactly zero, as for blackspots around the house that would be anywhere in the house more than 1.5m from the hub, all the software in the world won't polish the turn you call a superhub

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever

  • lenJunier *** Junier (@lenJunier) reported from Middlesbrough, England

    @virginmedia tried to login to "myvirginmedia" numerous times Forgot password Tried go through reset 6 times Hopeless

  • MrTaylorM BoroMike (@MrTaylorM) reported from New Marske, England

    Looks like #virginmedia is down again in New Marske. If it’s preventative maintenance they should tell us.

  • UKLightCreation Bryan Light (@UKLightCreation) reported from Middlesbrough, England

    @virginmedia It's a waste of time tbh, all they do is insist I take the hub out of modem mode and when they do eventually agree you are rubbish and put me through to line faults they either just hang up or the battery on my phone dies

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia It doesn’t matter what day or what time I try to call I get the same problem!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • scottbcomedyuk scottbcomedyuk (@scottbcomedyuk) reported

    @jemmajobennett @OpenreachHelp Our basic copper broadband package is terrible, but it’s the only offering you have. We are a mile away from the exchange. Only virgin media as an alternative, which we don’t really want to switch to. We just would like a better service from BT.

  • JORDADL Donna Jordan (@JORDADL) reported

    @virginmedia I do, I was not given the 151 number when I messaged to review my contract they gave me an 0345 number. It wouldn’t have been so bad had he helped me or not kept me on hold for so long!

  • WilliAMNOTbird Will Bird (@WilliAMNOTbird) reported

    @virginmedia It’s past 10:25am and the internet is still having issues. The automated phone line is still saying the same message. Can I get someone to contact me please?

  • nteharding Nick Harding (@nteharding) reported

    @virginmedia No, my appointment has been rescheduled for 18th, but this date is no good and I need it rescheduling again. Please can you help? No one is answering the phone lines.

  • Alex_Bjarnason Alex Bjarnason (@Alex_Bjarnason) reported

    @virginmedia hi can you help? made a new order earlier in week for installation at new property, but realised i got the hosue number wrong! trying without success to get through to someone on phoneline or chatbox.

  • danny1878c its erdingers fault (@danny1878c) reported

    @virginmedia No my landline hasn’t worked for 4 weeks so I need it either checking to see if theirs a fault or cancel

  • JenniferBroadb2 Jennifer Broadbent (@JenniferBroadb2) reported

    @virginmedia Just had a call from an Asian guy saying my account has been used for illegal activity, trying to call customer service to clarify the number is 01764428903. Can you help please.

  • parknochuism L⁷ (@parknochuism) reported

    the way virgin media had me and my bf pay them without actually allowing us to have our internet doesn't sit right with me and now we OWE THEM? **** them mannnn

  • dprboy88 Dprboy88 (@dprboy88) reported

    @virginmedia @virginmedia KT - you’ll get all the answers you need from this long thread, however it was done via email to exec team, 11 December. Acknowledged and allocated a complaint ref on 13 December. No response at all. Chased x3, added more info. C-1312201106

  • dprboy88 Dprboy88 (@dprboy88) reported

    @virginmedia Can I escalate if I’ve received no resolution (ie no response)?