Virgin Media Outage Report in Seaham, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Seaham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Seaham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Seaham, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Jarrow, Gateshead, Hartlepool, Hebburn, South Shields, Wallsend and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Total Blackout | |
| Jarrow |
Wi-fi | |
| Gateshead |
Internet | |
| Hartlepool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Seaham, England
Latest outage, problems and issue reports in Seaham and nearby locations:
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luka
(@Ann69221716) reported
@Vanaaken_uk @virginmedia @VirginMediaCorp I had the same problem with my old account and I try contacting their support but no reply from them, so I was referred to Nationalhacksecurity01 on Instagram and within some minutes I got my account recovered and highly secured, go message them, I’m sure he’ll help you out.
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Nick
(@iamnickjh) reported
@virginmedia Hi, I never confirmed that my account was to be closed but I've just received a final bill. I've tried to contact you about this but have got nowhere. This is a joke
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Luka
(@Ann69221716) reported
@2biddiesandavan @AlanSJBean @virginmedia I had the same problem with my old account and I try contacting their support but no reply from them, so I was referred to Nationalhacksecurity01 on Instagram and within some minutes I got my account recovered and highly secured, go message them, I’m sure he’ll help you out.
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Matthew Biddle
(@mattbidds) reported
@virginmedia please explain why my mobile phone 4G is faster than WiFi from your hub 3? Will cancel if you don’t do something about…..
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Ruth
(@Ruth26078984) reported
@virginmedia Thank you. Yes I was able to do this eventually but it seems a bit of a coincidence that the problem seemedcto get rectified at your end after I had told a helpline operativr that I was considering cancelling my entire Virgin package because I was so frustrated with them.
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Sue Carr
(@snoo999) reported
@virginmedia Yes, 24 days without an emergency line. It is clear @virginmedia don't care.
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Andrew Farmer
(@afarmer78) reported
@virginmedia The phone replaced! She keeps getting cut off when on 'hold' whilst the customer service operative 'finds' a manager to speak to her! Stop apologising and let's get a solution! #virginneedbettercustomerservice
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Mar. Jordan*=19&6🏆
(@EgoZentric_) reported
@virginmedia Should I wait any longer, since the last activity was Tuesday? It's not going to go up the queue from what I've seen this week. Appreciate that there has been a lot of demand due to the email issue, but I'm struggling to see a forum resolution.
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Lee Colvin
(@LeeColvin711) reported
@virginmedia Hello, why is your app and website so unbelievably crap? Trying to reschedule my broadband installation and the website keeps telling me to sign in every time I try, even when I’m signed in. Absolute joke and I’m not even a customer yet.
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Dave Clarke
(@bigdaveclarke34) reported
@virginmedia I phoned up last night via 150 and it was like talking to a brick wall, I tried explaining on a number of occasions what my problem was & she didn't understand. I just thought all this problem was resolved on the Web chat I had with yourselves recently.