Virgin Media outages and service status in Seaham, England

Problems in the last 24 hours in Seaham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Seaham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Seaham, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Wallsend, Newcastle upon Tyne, South Shields, Gateshead, Hartlepool, Jarrow, and Washington.

City	Problem Type	Report Time
Sunderland	TV	16 hours ago
Wallsend	TV	2 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Internet	5 days ago
Newcastle upon Tyne	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Seaham, England

Latest outage, problems and issue reports in Seaham and nearby locations:

• 
  Sam (@purplelime) reported 3 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  Carl Walsh (@Carl_Walsh33) reported 8 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  ChrisV2theP™ (@vanderpijpen) reported 8 minutes ago from Wallsend, England

  @virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs

• 
  Cameron Ross (@pumbingchap) reported 10 minutes ago from Sunderland Bridge, England

  @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

• 
  JOP (@40yearsofhurt) reported 12 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Victoria barry (@VictoriaBarry82) reported 16 minutes ago from Sunderland Bridge, England

  @virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of

• 
  Sam (@purplelime) reported 23 minutes ago from South Shields, England

  @virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.

• 
  Nicola (@modelnicola) reported 23 minutes ago from Peterlee, England

  @virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.

• 
  Warren Baister 🇬🇧 (@WarrenBaister) reported 24 minutes ago from Sunderland Bridge, England

  @virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute

• 
  Phil Robinson (@Ne31phil) reported 24 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Barry Cook (@Townendtopman) reported 26 minutes ago from Sunderland, England

  Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum

• 
  Stu (@tenchylad) reported 27 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 27 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Michael Gray 💙 (@MJGray1963) reported 31 minutes ago from Newcastle upon Tyne, England

  @virginmedia No customer service just ignore customers

• 
  Victoria barry (@VictoriaBarry82) reported 36 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  Keith Dawson (@KeithRwc) reported 39 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  David Pearce (@pearceswan) reported 49 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Mike Moody (@classicm) reported 52 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  Deggsy™ (@Deggsytweets) reported 52 minutes ago from Sunderland, England

  @BurnleyJo @virginmedia Yea they’ve got issues with certain channels

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 56 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Philip Drury (@septembercott) reported 2 minutes ago

  Now I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia

• 
  youwouldntknowme (@lazylazydude) reported 5 minutes ago

  @virginmedia Please stop calling me every day to offer “deals”. I cannot have made it any clearer that I’m not interested. I’m cancelling as soon as possible because your customer service is the worst. It’s borderline harassment

• 
  doozerlyn (@doozerlyn) reported 5 minutes ago

  @Ofcom.... Are Virgin Media in breach of contract for not supplying services as agreed, ie red button Sky Sports+? If so, are you going to do anything about it?? Can we cancel contract and or withhold payments?? If not, why not?

• 
  john (@jhargie4) reported 10 minutes ago

  @o2 @virginmedia @Virgin CEO LUTZ SCHUELER seems only your bot accounts actually care about the customer

• 
  Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported 14 minutes ago

  @virginmedia @TheAFC0522 The issue is not watching Sky sports. You cannot get the red button games via the browser or app!!

• 
  Camille Chat's Neck (@CamileChatsNeck) reported 15 minutes ago

  @richardbranson virgin media is IMPOSSIBLE to cancel in Ireland. **** you

• 
  Jon H (@JonHar1985) reported 16 minutes ago

  @virginmedia Haha let’s see what generic “we can’t help on this service” bollocks you give me

• 
  Ryan Ricardo Dunkley (@ryanricardo76) reported 17 minutes ago

  Virgin media absolutely terrible

• 
  davy patterson (@DavySdpatterson) reported 20 minutes ago

  @DavidPaintdw @virginmedia They are the worst , best thing ever getting away from them 👎

• 
  Gary Adams (@GazzaAdams) reported 22 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.