Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Stockton-on-Tees, Sunderland, Durham, Consett, Spennymoor, Bishop Auckland and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Internet | |
| Stockton-on-Tees |
TV | |
| Sunderland |
Wi-fi | |
| Durham |
Internet | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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Gary Ayre
(@GazzaG1) reported
from
Blackhall Colliery, England
@virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chez
(@chez_r6) reported
@aurezidc from personal experience virgin media is so bad
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john sutcliffe
(@johnsutcliffe4) reported
@virginmedia I want some action to rectify the problem with my landline, it requires a new cable from the street cabinet to the house. Engineer visited on 11th February. #virginmedia
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Dr Ioannis Azoidis
(@azoidismd) reported
When will you stop acting like a conman? I actually like internet speeds, that's why I recommended to a friend but your customer service sucks. For 4 years I am dealing with this black hole called @virginmedia . Just check your records, I know I have mine...#virginmedia #scam
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Paul Kind
(@PaulKind9) reported
@virginmedia It all started when we decided to move house. Our account was originally opened in my wife's name, but the bills come to my email and I deal with any periodic technical issues. Since we hardly watch TV I wanted a revised (broadband only) contract. VM sales said NO
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Rahil Butt
(@RahilB_24) reported
@virginmedia I have tried the number you provided again and as expected the complaint was not filed properly a year ago. You have stopped replying too just like the rest of your useless service. Daylight robbery. Make agreements and then fail to meet them once people sign up. Frauds.
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Angry Man
(@angrymanranting) reported
@virginmedia What for 2 weeks, been a nightmare and no response from customer disservice😡
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Richard Vivash
(@rvivash) reported
@virginmedia No... it's not. The connection to Virgin reports as fine, but the Nat Geo Wild EPG is still one hour out. All other channels OK, Nat Geo Wild not. So the problem isn't fixed.
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Tracey Winters
(@Modchick) reported
@virginmedia Am on hold on the phone to 150. Tried once but have been cut off. I’m am disgusted with the customer service and am thinking of cancelling the whole thing. Not good enough.
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Paul Kind
(@PaulKind9) reported
@virginmedia WRONG again. When we actually moved house there was no broadband, no TV. Nothing but repeated calls to VM Customer Service. Mostly with the same issue because I was not the account holder. THREE WEEKS LATER - we are still unable to access MyVirginMedia account.
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Josh
(@JoshLovesAnimeX) reported
@virginmedia There is obviously a congestion issue over here but no one has came down to fix it.