Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Sunderland, Stockton-on-Tees, Seaham, Consett, Chester-le-Street, Billingham and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Internet | |
| Sunderland |
Wi-fi | |
| Stockton-on-Tees |
Wi-fi | |
| Sunderland |
Internet | |
| Seaham |
Internet | |
| Consett |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
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KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Professional dawdler Isla
(@RandomDawdler) reported
@CaseyMoo7 I read about it somewhere. I guess its like the issue where all the Sky channels left Virgin Media for a couple of years or so, then they agreed on some kind of license deal and the channels came back. That was annoying at the time...
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Rosie
(@LesterKnopf95) reported
@virginmedia A second time I was never contacted for this live chat. I can say with 100% confidence that once my contract is up I will be switching.
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Matthew Hooper
(@Matthew53727762) reported
@virginmedia @cola_green no internet since Sunday. Call centre going round in circles booking engineers when the engineer that attended yesterday said the issue is the cabinet in the street has no power. Seems no way of finding out when/if that will be fixed. @LutzSchueler
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Matt Burton
(@mattburton72) reported
@virginmedia I’m moving house next week. Trying for 2 days now to get through on your chat link. Never a call back or follow up. What do I do?
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Sam Schulz
(@samschulz_85) reported
@ScubaSteve1583 @SkyHelpTeam @virginmedia Was just about to message but murray already has, maybe change tv but do not take their Wi-Fi package, it’s awful! x
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James Hughes
(@mcneill1967) reported
@GiggsyBlantyre @virginmedia Good luck Alan. I’ve found Virgin’s complaints/customer relations team to be nigh impossible to contact without being passed from pillar to post and not having calls returned as promised.
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Matt Cheek.
(@MatthewCheek28) reported
@virginmedia why do virgin broadband customer keep cutting me off when I want to cancel. I only want to cancel because of poor customer service. This just reinforces this. Please help resolve this
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Matthew Hooper
(@Matthew53727762) reported
@virginmedia “Matthew, I can understand how you must be feeling about this. But it is still not identified as an outage in the area.”
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Charlie
(@Cameramanfilm) reported
@virginmedia appreciate good customer service(when I get it) but after upgrading my service 10 days ago I've just had my 16th call from your cold calling team. I've asked them to stop 2 days ago. Only had 5 calls since then. You must do better. STOP THE CALLS.
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Claire Mcqueen
(@missbear1973) reported
@virginmedia Yes I have now tried to ring twice and messages your text service twice! Exactly the same answer as the previous tweet you replied with only 24hrs earlier! Rather than replying with the same message why don’t you do something about it?