Virgin Media Outage Report in Sunderland Bridge, County Durham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Stockton-on-Tees, Seaham, Newton Aycliffe and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Stockton-on-Tees |
TV | |
| Sunderland |
Wi-fi | |
| Sunderland |
TV | |
| Sunderland |
Total Blackout | |
| Seaham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
-
Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
-
alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
-
CoreLegal
(@Core_Legal) reported
from
Stockton-on-Tees, England
Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.
-
Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
-
Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
-
Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
-
mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
-
Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
-
Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
-
Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
-
Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
-
Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
-
C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
-
Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
@virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable
-
Stu # Boro Shirts
(@Boro_shirts) reported
from
Billingham, England
Anyone else virgin media Internet down billingham?
-
Currie.peter
(@Curriepeter1) reported
from
Stockton-on-Tees, England
Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose
-
ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
-
Michael McVickers
(@mmcvickers) reported
from
Consett, England
@virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ashley Elsdon
(@IamAshleyElsdon) reported
Every time I raise a complaint with @virginmedia I get a response that starts with “we tried to contact you” which is strange as they never call me. I wonder why that is, maybe it’s because they’re the worst company ever
-
connor
(@pompey4502) reported
@virginmedia so i cant get help with my **** internet as knowone answers the phone
-
Lee Allen
(@chel_lee64) reported
@virginmedia Considering you never reply to DM’s how are we meant to know you’ve gone quiet?
-
J C L
(@jayceelaoto) reported
@virginmedia we called to cancel, explained the issue to SEVERAL operators, one convinced us to try a contract WITH the HUB 4. Almost 2 months now and we still don’t have it. Called to say we haven’t received the hub 4 weeks ago and said there is no note to say it’s being sent...
-
Luke Pawley
(@LukePawley1) reported
@virginmedia No. They said they could not help me if I couldn't have an engineer in the house. I just feel really quite upset about it. We are simply not in a position at the moment to put our child at risk.
-
Charlie
(@CharlieBooker7) reported
@virginmedia In other words you don’t really care about that you literally don’t have time to help customers.
-
John
(@se3john) reported
@virginmedia But... but... Who will be there to ask me if I'm using a wired or WiFi connection and other completely irrelevant questions when the peak time traffic renders your network unusable?
-
Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia What about fixing problems for people you have already been paid by who haven't had their service?
-
Nina Wilde
(@NinaWildeUK) reported
@virginmedia 3mbps is a ******* joke You've not sent anyone out to fix anything either Time to change suppliers I think as you obviously don't care about those who pay a ton for your services
-
JMH
(@JaMaicanHulk) reported
@virginmedia imagine telling a customer they have to wait until 4th May 2021 for a fault at your end to be fixed. Then not even offering to not charge me for the days I’ll have no service.