Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Stockton-on-Tees, Billingham, Consett, Chester-le-Street, Washington and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
Phone | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Sunderland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)
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Ryan Wilšon
(@Ryan_UTB) reported
from
Stockton-on-Tees, England
@virginmedia your internet is so bad
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Louise Baldock 💙
(@LouiseBaldock) reported
from
Stockton-on-Tees, England
2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Christian Wolf Rubin
(@wolfrubin) reported
from
Sunderland Bridge, England
@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Donnelly
(@peterdonnellykk) reported
@virginmedia Yes I've had 9 calls with Virgin in the last 2 weeks totalling more than 2 hours on the phone. The change in installation date was never mentioned on the phone before it happened. After that I was told multiple times that I could get an earlier date after the site survey was done
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James Parker
(@parker_james) reported
@virginmedia Difficult to agree with that, considering the last 9 people we have spoken to have done the same thing, and still no resolution!
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Lucy Bingham
(@PoizonVengeance) reported
@virginmedia Was it keeps going on and off again I called up and was told that there are signal and connection issues and that it should be sorted within the next 24 hours
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Matthew Barnes
(@Matt_UrService) reported
@virginmedia @olliesandellT7T Mines completely cut out for the last three hours. Is it an area issue? (South east London)
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dave jones
(@JJones395) reported
@virginmedia I've received an email from you regarding sim cards which I've not ordered nobody answering phones whatsapp doesn't understand what I'm talking about and you have no email address HELP
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jill adelus
(@jillladelus1) reported
@virginmedia Here we go round the mulberry bush again @virginmedia. Number u gave me 0345 454 1111 has NO facility to speak with complaints & when i asked @virgin operative to transfer me-(true to form) HE PUT THE PHONE DOWN ON ME!!! 😡😡😡 Good service eh!
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Paul Robinson
(@DweebShibby) reported
@virginmedia Wait so I'm paying you to expand the network to serve more customers and give new customers a lower price? Yet my service has not changed?
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Errs Matt
(@TheHighRishMan) reported
@VirginMediaIE Just being able to download something does not = good service I'm paying for a constant connection not intermittent connection genuinely disgusted by the higher copping out and blaming us for a 3 week issue this is obviously a issue between our node and virgin media head end
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Ryan
(@dooberry14) reported
@virginmedia with yet another out of whack cost increase for a big standard service.
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Mickey Flynn
(@TwitTwockBTC) reported
@virginmedia have issued a default for £155 on my credit file for contract that was cancelled within the 14 day cooling off period due to poor service.I’ve tried emailing, calling, complaints form on their website and live chat and nobody has dealt with this for a year now @Ofcom