Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (40%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Washington, Stockton-on-Tees, Consett, Stanley and Shildon.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Washington |
Internet | |
| Sunderland |
Internet | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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Bowman
(@ItsBowmanTV) reported
from
Stockton-on-Tees, England
55 quid a month and virgin media constantly going down. Glad I’m out of contract 🙃🙃
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Stephen Angell
(@swangell) reported
from
Stockton-on-Tees, England
@virginmedia several recent calls to my landline informing me that my broadband would be disconnected within 24 hours, press 1 etc.. I put the phone down as this is surely a scam?
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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pete wilson
(@wilsopw) reported
from
Stockton-on-Tees, England
@virginmedia what the hell is going on with my broadband and WiFi, its been dropping on an hourly basis currently on hold with your call centre for 30 mins listening to your crap music!
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Dxrpii_
(@Dxrpiii) reported
from
Chester-le-Street, England
@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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J-J Richardson
(@jjhrichardson) reported
@virginmedia We have tried repeatedly to speak with someone about a Virginmedia connection that we may or may not have, including the CEO. Why has no one bothered to reply or contact us to discuss? This is appalling customer service that we would like rectified ASAP.
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Greg
(@McGregor93) reported
@russell_vine @geddy7777 Could be a problem with virgin media bt sport 1hd and 2hd just are shite
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JN
(@NY_JN) reported
@virginmedia Main issue is regret of signing up with Virgin... never seem to have an issue taking the payments but any level of service is beyond them. Only took a day for you to reply to this
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Michael John Collier
(@Hebezak) reported
@virginmedia But, seeing as you asked, here is the reference 'Complaint reference: C-200121140' - from over a month ago that you have never responded to.
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Nicola McMonagle
(@nicanacanoo) reported
@virginmedia You were able to access my mother's accounts via social media on 2 February! Anyway, as I've said, I've emailed a complaint
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James R. Barton
(@thebartonjr) reported
@virginmedia when is Sky Sports UHD coming to the service? This was announced/promised... in 2019!!!
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Paul Ware
(@13PaulW) reported
@virginmedia @VirginMediaCorp so after 3 hours on hold and being passed to colleague after colleague I am still no closer to finding out why I am being billed for an account closed nearly a year ago. Any help as your call centre is awful? Help needed ASAP
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Christopher Hamilton 🇪🇺
(@39digits) reported
@virginmedia 12 days ago when the issue started on 3 February. Downtime was bad that day with some blips and slowdowns ever since. That is until today when it was another bad day of terrible service with very regular issues. All hardware in the home is fine. I suspect your network.
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Christopher Hamilton 🇪🇺
(@39digits) reported
@virginmedia HomeHub 3 and it will randomly show the internet connection lights (up/down arrows). All cables are plugged in and the router hasn't randomly restarted (current uptime of 12 days when I tried restarting it a few times when this all began)
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Gary
(@LordMole) reported
@virginmedia Why are you trying to close one on my complaints when you have done nothing to resolve it? I have told you I am still waiting for resolution and yet you write to me saying you are closing it as resolved and have tried contacting me, which you have not! Absolute jokers.