Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Stockton-on-Tees, Spennymoor, Newton Aycliffe, Billingham, Durham, Consett and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Sunderland |
Wi-fi | |
| Stockton-on-Tees |
TV | |
| Spennymoor |
Total Blackout | |
| Sunderland |
Internet | |
| Sunderland |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia Hi. I’ve followed online instructions and reset factory settings on the hub and now my Wi-fi is not working
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia Both, i currently have to work from home and my internet crashes all the time. i can’t get a signal in my bedroom which is the room directly above the box
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justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Dianne Wilson
(@Divadi29) reported
from
Billingham, England
@virginmedia i was asked to upgrade as a valued customer, since upgrading my broadband is terrible we are all using 4g at home as connection is so poor. i have done all testing as directed from comp voice on phone and link sent to mobile. i pay for 3 virgin mobiles one now has no data
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia hi. I’ve been having intermittent dropouts this last few days. Any network problems ? Bishop Auckland area.
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia can I access some support on here?
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Dxrpii_
(@Dxrpiii) reported
from
Chester-le-Street, England
@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Gary Ayre
(@GazzaG1) reported
from
Blackhall Colliery, England
@virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BecksNUFC
(@BecksNUFC) reported
@virginmedia You haven't honoured a contract we were sold. Far to much to go into here. Message me for details. Needless to say a formal complaint has kow been made.
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Feeding Goater
(@FeedingGoater) reported
@virginmedia literally the worst company in the world.
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BecksNUFC
(@BecksNUFC) reported
@virginmedia You are joking?? We have rang you several times today to be either met with non English speakers who couldn't understand our complaint and then 4 hours on a WhatsApp chat!! No, a manager needs to ring us
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knoxy1970
(@ColinKn40398701) reported
@virginmedia are scum they lied to me tried to scam me and on top of that tried to give me a late payment fee and then if thats not bad enough troll me with hanging up the call before i even answer it
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Daniel Lane
(@Engbob123) reported
@virginmedia Internet connection issues again today. Am able to connect wireless but not wired. Possible DNS error your end, any updates?
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Aggul Maral
(@AggulMaral) reported
@virginmedia Virgin cut off my landline without given me any explanation. Now I am calling them every 48 hours ( as they are saying they would be putting back in 48 hours)Since beginning of April I have no landline and no one seems to be fixing the problem.
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Timmy
(@cichapman) reported
@virginmedia You’re help agent suggest that we move all our kit into the lounge and work from there for a few weeks while I’m waiting for the kit 👍🤡
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kevin cox
(@kevincox4) reported
@virginmedia when will the new my virgin media app be working properly since update not working.
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Dave Partakers
(@DaveRob14051288) reported
We have had to have @virginmedia since we moved here in 2010 for the TV as we have no TV aerial... But I did threaten to cancel the whole bundle, now we can have internet TV
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Dani Robbins
(@dani__robbins) reported
@PSBal7 @virginmedia Had exactly the same experience, except we were not told our order had been cancelled. Time had been taken off work to wait in for engineer and 2 hrs on chat before being informed. Appalling customer service.