Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Stockton-on-Tees and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Stockton-on-Tees |
Internet | |
| Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Stockton-on-Tees |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia who have I got to screw to get through to cancel my contract with you?
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Robert-Andrew Tamkin
(@RobertTamkin94) reported
from
Stockton-on-Tees, England
@virginmedia I’ve been trying to contact your call centre for 15 minutes and I’ve tried all the options and I can’t get through to ANYONE!! I want to cancel my contract and it doesn’t give you the option online to do so!! Can someone cancel it from your social media team?
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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JT
(@leeds2d) reported
from
Bishop Auckland, England
@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
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mick arthur
(@m_arthur1) reported
from
Stockton-on-Tees, England
@virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs
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Daniel Hill
(@DanielHill21) reported
from
Stockton-on-Tees, England
@virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way
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Stu # Boro Shirts
(@Boro_shirts) reported
from
Billingham, England
Anyone else virgin media Internet down billingham?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia It doesn’t matter what day or what time I try to call I get the same problem!
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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ScottPhoto
(@smarshallphoto) reported
from
Stockton-on-Tees, England
@gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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OnlyFans ✨ Thatblondeprincess
(@RebeccastarrO) reported
@virginmedia My Internet is COMPLETELY down for the 4th time in a month. OL16 area. Your service is worse than bloody talk talks. Internet speeds are also going downhill lately. ******* disgraceful company. I've no idea how you can take hardworking peoples money for such a shoddy service.
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Miss Wilder
(@Maria_Wilder) reported
from
Kingston upon Thames, England
@virginmedia I did. 3 calls to be precise. There seems to be a tech issue on your end which keeps hanging up on callers....I can't afford to lose any more hours, so I've resorted to writing a letter instead. Thanks.
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ian64
(@ianrmal) reported
@novahob @davidball74 @virginmedia Same here in all the years I've been with VM I've only had 2 major problems and my download speeds have always been near and more often more than I pay for
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Michael Phillips
(@Ellpeegram) reported
@virginmedia Can’t login to my online account, won’t recognise my username or password. I’d appreciate if someone called me. THIS IS MORE THAN FRUSTRATING, haven’t had a functioning line/network since Thursday, I’ve spent £35 calling that expensive number from other lines
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Vin Khokhrai
(@vkhokhrai) reported
@virginmedia My network keeps dropping. My boosters dont seem to be doing much. Im getting like 5mbps speeds when running the tests where i am located. I keep getting disconnected from my main wifi ssid and it keeps connecting me to guest. 1/2
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Michael Phillips
(@Ellpeegram) reported
@virginmedia You have not been able to help me in anyway. THE ONLINE ACCOUNT LOGIN & CREATION user journey IS ASKING FOR AREA NUMBER AND I DOnt KNOW WHAT THAT IS, I’m a mobile customer, not home phone. This is terrible service from @virginmedia
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chloe bailey
(@chloelizbailey) reported
@virginmedia So an issue has been logged now. It’s saying fix at 9:30pm. How do I claim compensation? As this is down I will have to use my phone as a hot spot which is very costly. I have a wired connection with Virgin so expect my internet to be running at all times
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Tim Clark
(@granitetsc) reported
@virginmedia There’s apparently an issue with broadband in KT20 - However, I can’t seem to register the loss of service or get the status updates to my phone via the site - can you help with that ?
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⭐️Steve Botham
(@_SteveBotham) reported
@virginmedia Sorry about this. I am slowed down as I have found that Sky owns Now and Now advertises during the Farage show on GB News. I cannot use a firm which directly supports arguments against the RNLI and by implication supports the drowning of refugees.
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Paul Laver
(@laverpau) reported
@virginmedia total outage in AL5, was this planned, nice of you to let us know?