Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Seaham, Stockton-on-Tees, Newton Aycliffe, Sunderland, Durham, Consett, Spennymoor, Bishop Auckland and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Seaham |
Internet | |
| Stockton-on-Tees |
Wi-fi | |
| Newton Aycliffe |
Internet | |
| Stockton-on-Tees |
TV | |
| Sunderland |
Wi-fi | |
| Durham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@slimbob12 @virginmedia i know how you feel! I’ve been waiting for over hour and a half!!Appalling service!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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Eee-lee
(@nickeyley) reported
from
Billingham, England
@virginmedia Are you effing kidding me - you're doing it again. Internet has dropped for the second time this month. I wonder what you'd do if I didn't provide payment like you fail to provide service.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Sara
(@HasteukS) reported
from
Stockton-on-Tees, England
@virginmedia Agent has disconnected with no notice, appalling service
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Jamie Gilbey
(@Poddddddd) reported
from
Stockton-on-Tees, England
@virginmedia It’s not internet related. If it was the all my other devices would have an issue. Tried on numerous occasions to reset the router but it hasn’t fixed the problem. It’s going to need an engineer.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@virginmedia Shame your customer service doesn't have a little more oomph.
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
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alan
(@alcampion) reported
from
Stillington, England
@virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson
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Matty Erskine
(@Matt72423) reported
from
Sunderland Bridge, England
@virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.
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Jo Booth
(@JoBooth10) reported
from
Stockton-on-Tees, England
@markeltringham @JimGardnerSNCLP @virginmedia @SteveDustyD He knows he's shit 😂
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cyphane
(@cyphane) reported
@virginmedia is still giving us problems, but apparently there's going to be a solution soon. Will update with stream times when the Twitch issues are resolved.
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Trey Afelik
(@afelik) reported
Just signed up to @Virgin TV and its been the worst experience trying to set it up. I trying to call the tech team and its been a nightmare. #virginmedia #virgintv
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Cyphane
(@cyphane) reported
We're still having connectivity issues thanks to @virginmedia - but apparently a fix is in sight. Will update with stream times as soon as the issue is resolved and I know where we stand.
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G_Risk91Gaming
(@G_risk91Gaming) reported
@virginmedia once again your internet service has cost me money due to being unable to go live with my stream this afternoon as planned. Never again will I use your service once this minimum period is over. Locked down and stuck in the house 24/7 with a substandard service!
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Mark Cottrill
(@Markycot) reported
@virginmedia So please tell me what options I have to get someone to fix an issue that I now believe after my last conversation is 100% Virgin Media incompetence? It isn’t even a fault, it is stupidity by your team!
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Sandy Lindsay MBE 🐝
(@SandyLindsay) reported
@virginmedia I’ve explained three times now! The one TV isn’t getting a signal at all and the other is but not the full service we’re paying for.
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bewick4
(@bewy75) reported
@virginmedia Most reliable WiFi you say @virginmedia ?? My internet connection disappears constantly sometimes for 1hour plus........Really need to sort something and your customer service 👎🏼
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HomeTonight
(@HomeTonight) reported
@virginmedia have to keep rebooting hub 4 router as no signal. Can't find how to report an issue. Ironically got email earlier saying I've free upgrade to intelligent WiFi 🤔🤔
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*****
(@C0YZZZ) reported
@virginmedia you are a terrible company. We called you because our new wifi kept turning off and we had to keep reseting it, then we were on hold for half an hour until one of your workers picked up. He then says oh you have the 4.0 hub so we are going to reconnect you to—-
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Will Scobie
(@willscobie) reported
@virginmedia I’m just speaking to an advisor. 10 weeks of intermittent internet and speeds only 10% what it should be. What support is available? Spend more money on “Intelligent WiFi”. No option of further help. How is it right that I must to pay more when you’re breaching my contract terms?