Virgin Media

Virgin Media Outage Report in Sunderland Bridge, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunderland Bridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunderland Bridge, County Durham, England 10/08/2025 17:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Sunderland Bridge, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Consett, Stanley, Sunderland, Shildon, Newton Aycliffe, Seaham and Billingham.

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City Problem Type Report Time
United KingdomStockton-on-Tees Internet
United KingdomStockton-on-Tees Internet
United KingdomConsett Internet
United KingdomStanley Internet
United KingdomSunderland Internet
United KingdomStockton-on-Tees Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunderland Bridge, England

Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:

  • fredspoon pipkins (@fredspoon) reported from Chester-le-Street, England

    @DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)

  • Paulhut20013625 Hutchy (@Paulhut20013625) reported from Sunderland Bridge, England

    @bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔

  • Matt72423 Matty Erskine (@Matt72423) reported from Sunderland Bridge, England

    @virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.

  • karenveater Karen Veater (@karenveater) reported from Sunderland Bridge, England

    @virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!

  • BethTiger1973 Beth Wallace (@BethTiger1973) reported from Stockton-on-Tees, England

    @virginmedia No known issues it says

  • alcampion alan (@alcampion) reported from Stillington, England

    @virginmedia it’s slightly better now but these issues keep a curing now and then but nothing gets done about it I rang about a month ago with same problem so you’re team said they will give a reduction in my bill the following month but that never happened so I’m done with you.

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @beardedian @virginmedia It is about time changes to package or cancel etc should be online

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia hi can someone help me with my broadband

  • MrPaulDH Paul Humphreys (@MrPaulDH) reported from Washington, England

    @virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @virginmedia Just seen this ..not really useful I and I suspect thousands of others just want to be able to downgrade or cancel online either by firm filling or live chat (or even quick response emails) .

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    @virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now

  • JoBooth10 Jo Booth (@JoBooth10) reported from Stockton-on-Tees, England

    @virginmedia Shame your customer service doesn't have a little more oomph.

  • Barrymore_Jones Michael Jones (@Barrymore_Jones) reported from Sunderland, England

    @virginmedia I need help

  • Freddiefarkle freddie farkle (@Freddiefarkle) reported from Stockton-on-Tees, England

    @virginmedia I simply want to be able to reduce my cost substantially due to poor change in circumstances online rather than Face long long waiting to chat on a phone .. and online I can double check read anything that's been suggested before proceeding

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @bt_uk I certainly will, as no matter how many phone calls to @virgin nothing improves, my kids have to use data on their telephones, Virgin Media's Wi-Fi and internet is terrible @richardbranson

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia It is a constant problem, mobile telephones say they are connected but arent, firesticks dip in and out, Alexa loses connection, ring door bell only 10ft away has very poor connection, it's been poor for a while each time I ring. I am told it will be fixed and it never is

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JessAlderwick Jess Alderwick (@JessAlderwick) reported

    @virginmedia Well. An engineer arrived Friday. Lovely lady too. She found our actual cable ( other guy was trying to use an old neighbours one that was dead) she booked in someone on 24 hour total loss to get it rectified today but no one showed?! Great service. Again. NOT.

  • CalderReece Reece Calder (@CalderReece) reported

    @virginmedia It has been over 30 hours now. Shall I just wait or do you think there might be a problem?

  • Soze1172 Michelle Rulton (@Soze1172) reported

    @virginmedia It used to be called the "children's fun" package. It contains nickelodeon and carton network

  • lukejolyon Luke Jolyon (@lukejolyon) reported

    @virginmedia Apparently a problem affecting “between 50-80 people” so I guess that’s just my road or immediate area in north London.

  • JustLangy Gabriel Anthony (@JustLangy) reported

    @TwitchPBG @virginmedia Yikes!! Yeah they need to fix that

  • brightcxltd BrightCX LTD (@brightcxltd) reported

    @virginmedia total loss of service in our area again - second time in less than 2 weeks. Not good! At least the outage today is during the weekend so not impacted work! 🥺

  • janegidman1 jane gidman 💙 (@janegidman1) reported

    @virginmedia COMPLAINT finally received replacement TiVo box I had to battle for to find it’s faulty. I’m told a replacement can’t be sent out and I have to go through the painful charade of an engineer visit. The engineer ‘may’ have a fit for purpose box with them. Just rubbish.

  • whiskywhisky7 Tim (@whiskywhisky7) reported

    @virginmedia That they were going to call me, surprise, surprise, nothing. This really is getting beyond a joke. PLEASE HELP !!

  • caseewilson casee wilson (@caseewilson) reported

    @virginmedia Thank you for your help. Mum has received her first phone call in several days - firstly from yourselves to resolve the issue, then from a family friend to check the line and it all seems to be working again now. She is assured that it will not be disconnected until the 24th.

  • iiattiicusii IIATTIICUSII (@iiattiicusii) reported

    @virginmedia any reason why I’m paying for M500 and only get 40mb and it’s constantly fluctuating up and down?