Virgin Media Outage Report in Sunderland Bridge, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland Bridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland Bridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunderland Bridge, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Stockton-on-Tees, Newton Aycliffe, Sunderland, Seaham, Consett and Billingham.
| City | Problem Type | Report Time |
|---|---|---|
 Stockton-on-Tees |
Wi-fi | |
| Newton Aycliffe |
Internet | |
| Sunderland |
Wi-fi | |
| Seaham |
Internet | |
| Stockton-on-Tees |
TV | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland Bridge, England
Latest outage, problems and issue reports in Sunderland Bridge and nearby locations:
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Jim Gardner 🇪🇺🇺🇦
(@Jim_Gardner_) reported
from
Stockton-on-Tees, England
@SimonMarksFSN Ironically it's the only streaming service of the latest to launch I considered subscribing to here in the UK because CNN removed itself from Sky and Virgin Media when Warner announced its own streaming platform. I hope it now comes back, although it never left LG's WebOS IPTV.
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Ryan Wilšon
(@Ryan_UTB) reported
from
Stockton-on-Tees, England
@virginmedia your internet is so bad
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Stu
(@tenchylad) reported
from
Sunderland, England
@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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Jamie Davison
(@jamie_davison1) reported
from
Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia hey hey virgin media wifis down. Your web site says it fixed ????
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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PH NQOT (She/her) 💙
(@StricklandPaula) reported
from
Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
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The Jolly EV Fan (now living up in the North)
(@Thejollyevfan) reported
from
Stockton-on-Tees, England
@virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SidewaysH
(@sideways_h) reported
@virginmedia I’m not out of contract till aug I think, I watched Martin Lewis Money Show last wk . His was saying even in contract these price hikes are wrong & the customer can leave early without paying off contract. Or use it has a bargaining tool to reduce the price.
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Alan Ramage
(@ARamagio) reported
@virginmedia They have been and removed it, without permission again. With no attempt to repair the damage to the front wall of the property (drill holes) - the AFM was to be told our decision re the removal but you did not contact me.
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Paul adams
(@TartPaul) reported
@virginmedia I’m so frustrated , if I run my business like you run yours I would be bankrupt. You have cost me lots of money over the 48hour because your help team are so crap!! Anyone reading this never ever go virgin midis
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Andy Swiffen
(@andyswiffen) reported
Anyone in Grantham NG31 area having issie with Virgin TV channels? Parts keep going pixilated. Watching revorded programmes ok. @virginmedia any issues??
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Penz1981
(@Penz19811) reported
@virginmedia Horrendous service, no one doing what they said they would. Your product is faulty. Generally just being let down…..
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Clifton bbassoon
(@BbassoonClifton) reported
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F010432250. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 15/02/2023 18:00:00. The Virgin Media Team...
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Harry Legg
(@Harrylegg1998) reported
Never, ever, ever, get Virgin Media. A company of scammers.
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Lee
(@Lee61824922) reported
@virginmedia Hi wondering if you could provide an actual update on when my broadband will be restored? Has been down since Saturday 4th, and the fix date keeps being changed. Lack of reliable information is getting frustrating. Postcode is CR0 6NS
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Alan Ramage
(@ARamagio) reported
@virginmedia They have removed the installation from our house (without permission to enter our property) and installed it to the correct house. BUT the damage ie drill holes from the illegal installation remain. This is not complex but it seems u deciding how u will resolve this is.
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Adam Cailler
(@acailler) reported
Thanks, once again, to @virginmedia for cutting our broadband off somehow and being unable to send an engineer to fix it tomorrow. Estimated completion time is 2.37pm tomorrow. Excellent service...