Virgin Media outages and service status in Sunderland, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 7, 10:38 AM GMT+1.
- Internet (64%)
- Wi-fi (18%)
- TV (12%)
- Total Blackout (3%)
- Phone (3%)
The latest reports from users having issues in Sunderland come from postal codes SR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Durham, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Wi-fi | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 4 days ago |
|
Durham
|
Wi-fi | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 9 days ago |
|
Sunderland
|
Internet | 10 days ago |
|
Sunderland
|
Total Blackout | 10 days ago |
Nearby cities with recent reports
2 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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David (@Dave_is_Elvis) reported from Boldon Colliery, England@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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Gareth Miller 🇺🇦 (@geemiller71) reported from South Shields, England@virginmedia broadband down??? Ne34????
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Nicola (@modelnicola) reported from Peterlee, England@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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Stu (@tenchylad) reported from Sunderland, England@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Sam (@purplelime) reported from South Shields, England@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Cameron Ross (@pumbingchap) reported from Newcastle upon Tyne, England@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Cameron Ross (@pumbingchap) reported from Sunderland Bridge, England@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Sam (@purplelime) reported from South Shields, England@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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Sam (@purplelime) reported from South Shields, England@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Phil Robinson (@Ne31phil) reported from Hebburn, England@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Powell (@jo_kapow) reported@virginmedia funny no response to my previous tweet. Feel sorry for my parents what do you class as an emergency? If waiting until 14th April is your next appt? My poor parents.
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Melvyn May (@melvmay) reported@virginmedia Without broadband for 4 days. Repeated calls to “support” result in nonsense on why, such as “needing to replace copper cables with fibre!” (I’ve been FTTP for 2 years). Got a text message that I will have a visit today. Now 7:30 pm and nothing. £90/month.
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Haj (@Hajontop) reported@AlexR6_ @AgmOli_ @virginmedia virgin media for u high speeds and terrible connections mums life. only good for high speed
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rick_x (@rick_x) reported@virginmedia Those are not convenient, why not fix your broken web form?
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Ed Jones (@edujones14) reported@Rep_CareHQ @virginmedia Still no resolution.
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Vivian Lobo (@VivianLobo7) reported@virginmedia is down.. What a time to have no service. Over a long weekend. #broadband #virginmedia
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Vicky Rizzi (@MRSRIZZI) reported@virginmedia how can you disconnect all of our services without permission of the bill payer and leave us with no service as you thought we had moved house? We are 5 days numerous phone calls and still without any supply at all and pay £119 a month for the so called privilege.
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Kerguelen (@Aramith147) reported@itsGower @FionaMc79461755 @bosdovja92 Yes you do!!! absolutely need a TV licence to watch or record live TV on any channel or service, including Sky TV, Virgin Media, Amazon Prime Video, ITV, Channel 4, or free-to-air channels on Freeview or Freesat.
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🏴 Astelle (@4st3lle) reported@virginmedia Of all the times for my Internet go down this is the best time. Going to nightclub soon so I dont need it but still ffs. Hope its working by tomorrow. #virginmedia
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HAYLEY (@Hayleycauchie) reported@virginmedia @futureminds Yes itv live is not working also not on the app