Virgin Media Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes DH5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Sunderland, Gateshead, South Shields, Wallsend, Shiremoor, Seaham and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Whitley Bay |
Internet | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Ray Spencer MBE
(@rayspencermbe) reported
from
South Shields, England
Stay Healthy Stay Safe -final message from @virginmedia text service. It should read stay patient stay calm. Hopeless service and very slow!! I never thought I say I’d rather just wait on hold for the operator
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
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Trish
(@YummyMummyMo) reported
from
Whitley Bay, England
@kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia yet again my internet down.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
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Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute
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Kirsty Rockett
(@KirstyRockett) reported
from
South Shields, England
@virginmedia my 80 year old mother is in ill health, in June I helped her online cancel paper bills, since this time we have done this another 2 times,Mam has tried to call no answer after 45 on hold,Ive just tried to email with the address on rear of bill, it doesn’t work.
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So now moved to @vmbusinesshelp line instead of residential activated yesterday and new router installed with no problems. Tonight 7.19pm internet goes down? 7.45m internet goes down? I am paying significantly more and receiving the same poor line?!?!?
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Robert
(@robert89__) reported
@virginmedia P or I as both look bad
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Liam George
(@LiamSG15) reported
@virginmedia Nope, sorry, you haven't read the messages properly. We haven't got an engineer booked because the messages we were TWICE told we would receive never arrived. So can you have someone contact me directly so we can at least do that?
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Sham Q
(@ShamQ_) reported
@virginmedia I’m not being billed and I don’t want to even begin with virgin. They are saying we can’t cancel because you’re not live yet. Now I want to take advantage of an offer I’ve got elsewhere but I can’t because they won’t tell me what’s going on with my order
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Michael J Robinson
(@MRobinson90) reported
@virginmedia can someone please call me back? Been on hold for 1 hour and then finally connected and then your colleague disappeared. Please help?
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Robert
(@robert89__) reported
@virginmedia Yes been no change since day 1 but the quality is awful
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Jack Ryan
(@AnEnglishMuffn) reported
@virginmedia Hi ZR, I've already made a complaint, the number is C-2711202045 if you'd like to take a look yourself
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Liam George
(@LiamSG15) reported
@virginmedia It has taken 2 of us almost an entire day to get close to booking someone to come from @virginmedia and resolve an issue which has come from your end. Can you see how ludicrous that is? My flatmate was twice told he would be sent a text by your team and he has received nothing.
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Llŷr Williams 🎗
(@llyrwilliams93) reported
@virginmedia Finally got through to someone, who assured me a manager would call me back within 2 days. It's been 2 weeks, still no phone call. When people who have just signed a contract with you call to report an issue, we expect it to be taken seriously.
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Dan The Barmpot #KBF
(@woodborobarmpot) reported
For a communications company, @virginmedia seem extremely reluctant to communicate. They take your money but can't be arsed to publish an email or postal address. Charlatans blaming Covid as an excuse for extremely poor service. DIRECT DEBITS STOPPED. Collect your bits!
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Noah 🌹✊
(@dxodato) reported
wifi has been down in my house since i woke up i hate @virginmedia from the bottom of my heart