Virgin Media

Virgin Media Outage Report in Sunderland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Sunderland come from postal codes SR1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Sunderland, England 06/16/2024 15:35

June 16: Problems at Virgin Media

Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Sunderland, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, Jarrow, South Shields, Durham, Hebburn and Whitley Bay.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland TV
United KingdomGateshead Phone
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia No. A problem with order of some description.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out

  • danieljohnallis Daniel Allis 🇬🇧 (@danieljohnallis) reported from Gateshead, England

    @lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider

  • ChrisJ94_ Chris Johnson (@ChrisJ94_) reported from Wallsend, England

    . @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.

  • jwilko_87 Jonathan Wilkinson (@jwilko_87) reported from Gateshead, England

    @virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia yet again my internet down.

  • TraiAnfield Trai Anfield (@TraiAnfield) reported from Whitley Bay, England

    @virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gleesoc gleesoc 🌻 (@gleesoc) reported

    @virginmedia Still an issue. What now? Im paying for tv I dont have

  • DanDastardly1 DanDastardly (@DanDastardly1) reported

    @virginmedia Yeah several times. The first two times they said they were sending 'Signals' to monitor my router and that they would be in touch if any problems happened. They never got back to me. One guy said you dont even help with upload speed and refused to let me speak to someone else.

  • realhotghoul × saturn × 🦇 (@realhotghoul) reported

    It's almost 1am and I'm sitting here crying cause virgin media shut down my internet service cause I missed last month bill (didn't have a job and I get paid this friday so I thought it would be fine til then) and my parents work from home so they will find out and idk what to do

  • marmaladejane1 Amanda-Jane Campbell (@marmaladejane1) reported

    @virginmedia Sorted in about 1.5 hours. Sadly lost at the beginning of our church service and came back on just after the end!! Hey ho!!

  • NickMillerUK Nick Miller (@NickMillerUK) reported

    @virginmedia my Dad has been a customer of yours for decades. His hub is so old, the wifi signal is weak, pre-MIMO, it can't do 5G and 2.5G at the same time. It's a disaster. Can anything be done to help him out? Keeping his network going is harder and harder these days.

  • zohir131 Zo (@zohir131) reported

    @virginmedia currently issues in my area where mobile devices keep disconnected from the Internet, any possible time for a fix? I live in the BL1 area

  • marty_woodhouse Marty Woodhouse (@marty_woodhouse) reported

    @virginmedia fastest and most reliable wifi my arse, goes down more than mia khalifa, at least with her you know what you’re paying for, feels like we are paying for a connection piggy backed off the neighbours ******* toaster at times

  • ifaixn Fai ❄️️ (@ifaixn) reported

    I genuinely have the worse internet (virgin media) but then again they’re all terrible in the area ffs

  • Rich19_86 Rich (@Rich19_86) reported

    @virginmedia What a stupid and unprofessional response. The internet has been down in my area for 4 days with no communication from Virgin. The app has said the services are all working which they aren’t. Unacceptable and poor customer service

  • oldfirehazard Peter Edwards (@oldfirehazard) reported

    @virginmedia Hope you’re going to refund your customers the vast amount you’re charging them for the outage in Cambridge tonight