Virgin Media outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Gateshead, South Shields, North Shields, Jarrow, Whitley Bay, Sunderland, Washington, Durham, Borough of North Tyneside, Chester-le-Street, and Seaham.

City	Problem Type	Report Time
Wallsend	TV	24 hours ago
Newcastle upon Tyne	TV	1 day ago
Newcastle upon Tyne	Internet	1 day ago
Gateshead	Internet	2 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  liam sholder (@liamsholder91) reported 43 seconds ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  Victoria barry (@VictoriaBarry82) reported 2 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  Carl Walsh (@Carl_Walsh33) reported 6 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  🦦 Helen (@vitosauras) reported 9 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  claire🐱🐾🐾 (@clairekitty12) reported 9 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  liam sholder (@liamsholder91) reported 10 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  🦦 Helen (@vitosauras) reported 11 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Bob Scott (@scotty8461) reported 19 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Mike Moody (@classicm) reported 20 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 23 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  Victoria barry (@VictoriaBarry82) reported 24 minutes ago from Sunderland Bridge, England

  @virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 30 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  Maxine Tennet (@maxinetennet74) reported 31 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Sarah (@Rainbowztwit) reported 32 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  Neville Lishman (@NevilleLishman) reported 35 minutes ago from Durham, England

  5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv

• 
  Simon Bewick (@SimonBewick) reported 36 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  Bob Scott (@scotty8461) reported 41 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Sam (@purplelime) reported 45 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  liam sholder (@liamsholder91) reported 54 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  Phil Byrne (@Chickawacka) reported 59 minutes ago from Gateshead, England

  @virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tyler James (@FreakyMusic_) reported 5 minutes ago

  Oh my word 02 phone network is the most horrendous experience now since they have merged with Virgin Media. Trying sign into the My 02 app or pay a phone bill is genuinely horrendous😭 Why have I got to resign each time, then put my code in, then check 7 emails and ahhhh

• 
  Emma ✞ 🦌 (@emmawhufc42) reported 6 minutes ago

  I’m trying to cancel Netflix but now I have to call virgin media because it’s through them I’ll be back in six hours once I’m off the phone

• 
  Anth (@anthslife) reported 7 minutes ago

  @virginmedia I’m getting slow speeds (1gig package) engineers have been working on the pole for a few weeks and I have a feeling it’s related.

• 
  Ian Whittaker 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ObliviousReaper) reported 9 minutes ago

  @virginmedia outage on both TV and then broadband around Leeds?

• 
  Takezo Shinobi (@Tiger_Tear) reported 10 minutes ago

  @MartinSLewis Yesterday done it with my sim contracts. Got them down from £17 to £13 each and with more data. Also I usually haggle with Virgin Media every 18 months. Been maintainin my broadband contract at £48 per contract for the last 5 years. - highest bandwith too.

• 
  WATCHING THE GAME (@Pass_Move) reported 10 minutes ago

  @virginmedia This company is a complete and utter shambles. Still no Wi-Fi, still no broadband, still no TV, still no one answering phones. No basic information from the company with the worst customer service I’ve ever experienced.

• 
  Harry Nicholson (@Harryn9000) reported 12 minutes ago

  @virginmedia hi trying to renew my package, but having difficulty getting in touch with someone to get a deal sorted ? can anyone help with this

• 
  Chris McGregor (@CmucG) reported 16 minutes ago

  @virginmedia terrible customer service. I recently joined. Supposed to have netflix included and have no idea how to activate it and swap my current account to it. Was supposed to get an email within 48 hours. It's been a week now and still nothing, even after a phone call

• 
  DAVIDBUZZ2904 (@DAVIDBUZZ2904) reported 16 minutes ago

  @virginmedia Hi my virgin media contract has ended so I’m free to leave to another, can anyone from virgin media help me with a new contract

• 
  Jeanette (@missjnyc1) reported 18 minutes ago

  @virginmedia Spent an hour and half on the phone with your customer care team. They couldn’t tell me why they hadn’t turned up, no way of contacting them. Have booked another slot for tomorrow, the team wouldn’t even read the number I had just given them 2/3