Virgin Media Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR1, DH2, SR9 and DH4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, North Shields, Whitley Bay, Hebburn, Wallsend, Sunderland, Washington, Jarrow and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christine Deboo
(@ChristineDeboo) reported
@virginmedia Just the same, have done the usual checks, but not making any difference, had the same problem earlier this year
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Denise Shanahan
(@DeniseShanahan2) reported
@virginmedia we have been having issues in the Redditch area for days now. Intermittent internet. We rang and an automated message said you’re having issues but we are having to pay for this . Any idea how long it will be as we haven’t been able to use it for days now ? Thanks
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GiinaGii 🐱🌿
(@giinagii) reported
@virginmedia Not when it's occurred as recently it hasn't been down long enough to contact or I've been at work. We will call next time then.
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Lisa
(@Lisa_Brewin_xx) reported
@virginmedia I’ve been waiting 6 days for a reply to the email I sent!! I am currently paying for a service that isn’t working properly. Your customer service is as poor as your internet service! Can somebody contact me or sort this problem out?!
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Roman Hnatiw
(@constanttech) reported
@virginmedia so my b/b is down for 5th day. For an IT business this is ruinous. Can I have some INTELLIGENT response? F009896694
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Richard High
(@dukeoftadley) reported
@virginmedia Yes and I’ve finally been able to set up my account - with limited help from Virgin customer services
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Tom Dixon
(@kingshrimper) reported
@virginmedia Yes it is a peak time when we want to be streaming etc after work and school. If you are saying that the Internet going down at peak times on a daily basis is acceptable then we are with the wrong supplier!
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To be quite frank!
(@Tobequitefrank4) reported
@virginmedia Thanks the problems seems to be fixed now thank you. Just very annoying timing l, but that’s just the way things go I guess. Thank you to your team for being so quick to resolve the issue and sorry for the rant.
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wes cullen
(@wescullen) reported
@virginmedia hi guys I have to constantly contact you because my bill is wrong and it is never the amount that was agreed at the start of my contract. And waiting on hold for over an hour is Really frustrating to be told it will be sorted next month and never is😤
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@dannyboyle1988
(@dannyboyle1988) reported
@virginmedia @wadannatt Hey mate, where are you located because it seems like its based on area. My mate who i play with are having the same issue at the exact same time as you. Were in warrington in the north west