Virgin Media Outage Report in Sunderland, England
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The latest reports from users having issues in Sunderland come from postal codes SR1, DH5 and SR4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Wallsend, Gateshead, North Shields, Chester-le-Street, South Shields, Jarrow and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Amy McCord
(@amymccordx) reported
from
South Shields, England
@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mick
(@quigley_mick) reported
@virginmedia Yous don’t offer any service can’t answer phones can’t answer e mails can’t Dm so no point on here either wen you can’t do a thing to help
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Paul Smith
(@psmith1968) reported
@virginmedia is there anyone there that can help with an issue that my parents are having with their phone,they've had no phone for a week and can't get through to Virgin to speak to anyone
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Maya Winters - 🏴😃👍 - 🇬🇧🤮👎
(@MayaWintersSMS) reported
@Matthew_Wright @virginmedia I've never used @virginmedia. I was warned they've got a very bad reputation in my area. It appears that reputation isn't just limited to Glasgow.😑
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🇮🇪bren_26🇾🇪
(@BrendanReilly19) reported
@virginmedia playing online and keeps dropping me out of matchs any problems in the d10 area its usually good just the past 2 days has not been good
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Phil Cowan
(@Primrose_Phil) reported
@Matthew_Wright @virginmedia Oh I've had them say to me that an engineer is outside the flat in their van. Gone outside-nobody there then all of a sudden it's the end of the time slot. "You'll have to re-book". @virginmedia are not great re customer service. Maybe a slight understatement.....?
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Lorna May
(@LmdeeleyLorna) reported
@Matthew_Wright @virginmedia I have only ever heard of bad reports of @virginmedia
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Smart Manufacture
(@SmManufacture) reported
@vmbusiness Broadband been off and on all day in Bristol BS10 6TD and no one is picking up your customer support phone line - please advise what is going on and help us
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Sadia Ghafoor
(@SadiaGhafoor) reported
@Matthew99029297 @virginmedia You were right, called them for my compensation and was told that I would get £3 comp as I didn’t have total loss of service.....lies, they also said comp was due after 72 hours when it says 48 hours on their website and on Twitter. Now I have to make an official complaint !
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Dave
(@DurzoBlades) reported
@virginmedia I've tried moving the box itself to another spot available in the room as it's the only other place I can put it just now but I was thinking of asking for a booster, do you think this will help with the intermittent connection issues I've been having?
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michelle Adcock
(@pixieshell1975) reported
What the hell is wrong with @virginmedia they never do what they say that they are going to do. When you put the phone down you know you have been screwed over once again 😡🤬