Virgin Media outages and service status in Sunderland, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Sunderland, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Apr 19, 8:51 PM GMT+1.
- Internet (60%)
- Wi-fi (23%)
- Total Blackout (9%)
- TV (6%)
- Phone (3%)
The latest reports from users having issues in Sunderland come from postal codes SR4 and SR3 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 20: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Chester-le-Street, Gateshead, Wallsend, Durham, Washington, South Shields, North Shields, Whitley Bay, Hebburn, and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland
|
Internet | 18 hours ago |
|
Newcastle upon Tyne
|
Wi-fi | 19 hours ago |
|
Chester-le-Street
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Total Blackout | 2 days ago |
|
Gateshead
|
Internet | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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CazzaW (@CazzaW) reported from Walker Gate, England@virginmedia down in Newcastle? How am I meant to work?
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Tanya ❤️🤍 (@Tanya_M_S) reported from Sunderland Bridge, England@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia wifi speed is disgustingly slow in NE 27
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia what's going on still nothing no data no phone service nothing sort it out
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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Adam Appleby (@adamappleby) reported from Sunderland, England@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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Sarah (@Rainbowztwit) reported from Whitley Bay, England.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Neville Lishman (@NevilleLishman) reported from Durham, England5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ruth Payne (@ruthmpayne) reported@TelfordMemories @virginmedia We’ve had no WiFi whatsoever for the past 48 hours now in Birmingham B16, awful customer service from the call centre too!
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Shaun (@shauny67) reported@virginmedia @itswesty Is this WiFi or ethernet if WiFi will be a device issue. Turn all devices off, restart the hub then bring one device up at a time until the internet drops then will know which device has the issue.
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just me (@PHILROOKS) reported@virginmedia With respect I have done this, and you just come back saying you can't access my account or help as you're just the MEDIA TEAM. I'm sure you're here to just monitor the poor comments and look like you care, when you don't. Your CEO should be embarrassed and take responsibility
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JJ (@TheLedge1916) reported@thejournal_ie What ******** has this idiot been watching? Rte ,Irish times , virgin media all up the holes of the government
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Karen Cheney (@loubylou60) reported@virginmedia - so you’ve just cut me off after speaking to one of the operatives for 35 minutes. Terrible service
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Dee Ess 🇬🇧 (@gowlos60) reported@JeanDifford It's made very clear that you do if you want to: 'Watch or record live TV on any pay TV service, like Sky, Virgin Media or EE TV. Watch live TV on streaming services like YouTube, Channel 4, Amazon Prime Video or any international channels'. I don't want a criminal record.
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ndbchnn (@ndbchnn) reported@virginmedia I’ve tried the service checker but it cannot locate my account. The full post code is m30 9ta. Service hasn’t resumed, is there an outage in the area?
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John Mercer (@Merse2506) reported@itswesty @virginmedia Virgin are shocking at responding. Mine has been doing it for weeks. DM them tney send a link that doesnt work
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MouseMat (@andymousemat) reported@bt_uk @virginmedia @CityFibre I need to report massive internet outage in the following postcodes NE1 TO NE38 DH9 DH1, DH6, DH7 TS26, TS27, TS28 11564 - Riyadh Saudi Arabia 21442 - Jeddah Saudi Arabia Internet must be down as "Visitors" are awfully quiet
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ndbchnn (@ndbchnn) reported@virginmedia @virginmedia can you please update me on the service in m30 - it’s been 48 hours no wifi, heating or television.