Virgin Media outages and service status in Sunderland, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Sunderland, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Aug 7, 10:40 AM GMT+1.
- Internet (71%)
- Wi-fi (13%)
- Total Blackout (8%)
- E-mail (4%)
- TV (4%)
The latest reports from users having issues in Sunderland come from postal codes SR4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Sunderland, North Shields, Whitley Bay, South Shields, Washington, Wallsend, and Gateshead.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
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Internet | 2 days ago |
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Newcastle upon Tyne
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Wi-fi | 2 days ago |
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Newcastle upon Tyne
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Internet | 2 days ago |
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Newcastle upon Tyne
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Internet | 3 days ago |
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Newcastle upon Tyne
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Internet | 3 days ago |
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Newcastle upon Tyne
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Internet | 3 days ago |
Nearby cities with recent reports
12 recent signals
Community Discussion
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Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Trid (@TrevorRidley) reported from Whitley Bay, England@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Nicola (@modelnicola) reported from Peterlee, England@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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Mr Smoggie (@PaulCraig24) reported from South Shields, England@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Alvin TX Fernandez (@allymcgeorge) reported from Whitley Bay, England@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia more disgustingly slow speeds in NE27
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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Cameron Ross (@pumbingchap) reported from Newcastle upon Tyne, England@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ky Smith (@KySmith12345) reported@virginmedia can someone dm me regarding this pathetic piece of **** internet 😡
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Naughty_But_Nice_Angel (@WomanWithAWomb) reported@Rugster_CDS @DianneProc24557 @Starlink I now pay £40, going to to £56. I'm with Virgin Media. I can't afford to be fussy as I have a very bad credit score 😭
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Carl Difford (@CarlDifford) reportedHey @virginmedia - work on your customer service training. Renewed my contract this morning, then a salesman rings me this afternoon trying to sell me an upgrade. When I told him I’d just sorted my package, he simply cut me off without a further word! Good day to you, too, sir.
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carley 🖤🧷🩸 (@luvsomebodyelse) reportedvirgin media are actually the WORST my landlord is selling the property and i have to now move into a house share which already has wifi so trying to cancel my broadband and they are charging a £335 cancellation fee greedy *****. i’m going to have 0 money
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pat (@wfc2000uk) reported@LutzSchueler @virginmedia we hade no broadband for 3 days or so no, my contract don’t run out till may, I need to cancel and get a more reliable service my with is terminal ill and , she needs the wi fi and the home service as matter for emergency’s,please could you help in this
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Yampy Yamyam (@YampyYamYam) reported@biggle1908 Bloody awful. Been with virgin media for years. Last 12 months internet constantly crashing or really slow andthey doubled our renewal . Ditched them for EE. 24 quid a month with great speed
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Paul Wright (@selhurstpaw1) reported@biggle1908 Avoid Virgin Media at all costs. Call centres are overseas. Back up if you have real issues is very slow. Regular price increases. When you renew your contract, it will be considerably higher.
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Militia Matt (@DrealSMAK) reportedYh might have to cancel my @virginmedia plan. Internet been rubbish for almost a week
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John Miles (@WHUbluesman) reported@virginmedia @D4N7O Not working here
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john downey (@johndowney74) reported@virginmedia is there an issue with broadband in Leixlip area today? Seems to be poor connectivity