Virgin Media Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Sunderland come from postal codes SR1 and SR4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 19: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Jarrow, Hebburn, Gateshead, Sunderland, South Shields, Chester-le-Street, Seaham and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
||
| North Shields |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
TV | |
| Jarrow |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Bella
(@SharBella72) reported
from
Sunderland, England
@virginmedia internet is down, again in Sunderland area.
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Maxine Tennet
(@maxinetennet74) reported
from
Walker Gate, England
What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
@virginmedia down in Newcastle? How am I meant to work?
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Mike Moody
(@classicm) reported
from
Newcastle upon Tyne, England
@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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Keith Dawson
(@KeithRwc) reported
from
Washington, England
Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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Nicola
(@modelnicola) reported
from
Peterlee, England
@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Nicola
(@modelnicola) reported
from
Peterlee, England
@virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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💘💘 #AnGeLcHeStEr 💘💘ⓁⓅ ★ •♬•♫•.
(@BenningtonIsGod) reported
@virginmedia I’m having problems with my virgin box, all programmes I’ve recorded have all gone, this is the second time this has happened & sometimes a failed recording notice comes up. I’ve tried ringing but can not get through to anyone, it is becoming so annoying now
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mick harkin
(@mickharkin68531) reported
@virginmedia @dalebhoy11 Where is the justification in a customer getting 60% reduction in their bills?
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.
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Andy West
(@Andy_West14) reported
Thanks for the prompt (well actually no reply at all) @virginmedia your customer service skills are outstanding. Not!
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The Resistance ✊🏻✊🏽✊🏿
(@Ands14) reported
@virginmedia Hello, now the issue is affecting my recordings and I’m getting a CS2200 error. Please can this be looked at asap. Thanks
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acfwilson
(@acfwilson) reported
@virginmedia Yes I've sent you a Direct Message but you haven't responded to it. Looking through your T.L it seems I'm not the only one with issues and complaints.
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Carol Rowles
(@CallyRaven) reported
from
Westhoughton, England
@virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)
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Gio Marron
(@GioMarron76) reported
Anyone else in #WestLothian lost their @virginmedia internet? Mine crashed hours ago & every ‘solution’, none of which work, are so far removed from each other, it feels like guesswork It’s either: Working perfectly Has minor issues Call an engineer IT’S TOO LATE! WE’RE DOOMED
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itsonlyme
(@JoLockett11) reported
@virginmedia Frustrating is an understatement. We've had no tv or Internet since last night , now tge times changed to 11pm. Big difference from 2pm . Wish I could cancel that's for sure
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The Resistance ✊🏻✊🏽✊🏿
(@Ands14) reported
@virginmedia @NatGeoUK Before you promote your services, can you fix the issue in SN8 where I can’t access any of the apps on the Virgin Media TV site. This is the second day and I’m paying for half a service