Virgin Media outages and service status in Sunderland, England

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunderland, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Gateshead, Sunderland, Wallsend, Durham, Washington, South Shields, North Shields, Whitley Bay, Hebburn, and Seaham.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	9 hours ago
Newcastle upon Tyne	Total Blackout	19 hours ago
Chester-le-Street	Total Blackout	22 hours ago
Gateshead	Internet	2 days ago
Sunderland	Internet	2 days ago
Newcastle upon Tyne	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  claire🐱🐾🐾 (@clairekitty12) reported 6 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  liam sholder (@liamsholder91) reported 15 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  Bob Scott (@scotty8461) reported 16 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Steve Walls (@StevieWalls) reported 19 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  liam sholder (@liamsholder91) reported 19 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  Keith Dawson (@KeithRwc) reported 20 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Bob Scott (@scotty8461) reported 29 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Pete Irving (@ZicoPete) reported 30 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Paul Jukes A874036 (@UnicornRunning) reported 30 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Victoria barry (@VictoriaBarry82) reported 34 minutes ago from Sunderland Bridge, England

  @virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of

• 
  The Geordie Villan (@geordievillan1) reported 37 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 37 minutes ago from Whitley Bay, England

  @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

• 
  JOP (@40yearsofhurt) reported 38 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Sam (@purplelime) reported 39 minutes ago from South Shields, England

  @virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.

• 
  Deggsy™ (@Deggsytweets) reported 40 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  Cameron Ross (@pumbingchap) reported 40 minutes ago from Sunderland Bridge, England

  @virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation

• 
  🦦 Helen (@vitosauras) reported 48 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Cameron Ross (@pumbingchap) reported 50 minutes ago from Sunderland Bridge, England

  @virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….

• 
  NETheatreGuide (@NETheatreGuide) reported 58 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  CazzaW (@CazzaW) reported 60 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan H (@howdo01) reported 7 minutes ago

  @virginmedia Hi Team, Have rebooted my 360 box, but cannot seem to get Netflix to go, get the logo and then the N, and a red ring in busy mode, Is there a problem, was working fine Sunday.

• 
  Di (@defendingdd) reported 8 minutes ago

  @skytv 24 hours for a Manager call back you piss taking idiots. Don’t ever use Sky anyone. 19 years I’ve been with them and they are treating me like ****. Time to go to.@virginmedia

• 
  Chib Ma Nib (@chibmanib) reported 8 minutes ago

  @virginmedia please sort your Internet services out. Its up and down all day and now I've been without wifi for 2 whole days

• 
  Sarah (@nameHarryPalmer) reported 11 minutes ago

  @entrustTMF @virginmedia That's ludicrous! So an engineer couldn't be bothered to fix the "noise" and just cut you off?

• 
  Aaron Hardy (@AaronHardy1994) reported 12 minutes ago

  @whooithVT I pay that for half of that, damn virgin media

• 
  Chris Ohanians (@COhanians) reported 12 minutes ago

  @virginmedia genuinely shocked and appalled by virgin leaving my 80 year old father in law without broadband for a week. No o2 signal so was uncontactable by family fo such a vulnerable adult. We live a couple of miles from him and we had intermittent broadband too. I went online

• 
  twocakesdakes (@2cakesdakes) reported 13 minutes ago

  @virginmedia why does your call centre phone me about 3 times a day then just hang up when I answer?

• 
  YorkshireB'stard (@Phil197881) reported 29 minutes ago

  @TheGriftReport I have the same problem with Virgin media, their call centre is in India and more than once I've just rung off after not understanding what the guy said.

• 
  TheRealCraig (@AnIndividualist) reported 31 minutes ago

  If @virginmedia had good deals I would’ve considered re subscribing. But cancelling our old email addresses without notice because we cancelled has caused so much trouble I certain won’t now

• 
  Turkish 🇹🇷 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Turkish_hackney) reported 32 minutes ago

  @virginmedia spoke to your customer service not long ago and the person couldn’t understand me. Why do you hire people that don’t understand basic English sorry to say. And your services are rubbish by the way, I will be cancelling