Virgin Media outages and service status in Washington, England

Problems in the last 24 hours in Washington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Washington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Washington, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Washington, Durham, Borough of North Tyneside, Gateshead, Sunderland, Wallsend, South Shields, Blaydon-on-Tyne, Chester-le-Street, Seaham, and Jarrow.

City	Problem Type	Report Time
North Shields	TV	9 hours ago
Newcastle upon Tyne	Internet	1 day ago
Washington	Internet	1 day ago
Newcastle upon Tyne	E-mail	2 days ago
Newcastle upon Tyne	Internet	2 days ago
Durham	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Washington, England

Latest outage, problems and issue reports in Washington and nearby locations:

• 
  claire🐱🐾🐾 (@clairekitty12) reported 5 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  David Pearce (@pearceswan) reported 11 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Paul Jacques (@pauljacques83) reported 12 minutes ago from Sunderland Bridge, England

  Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm

• 
  JOP (@40yearsofhurt) reported 17 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Bob Scott (@scotty8461) reported 19 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Steve Dey (@Stevedey) reported 25 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Steph. (@stephwales_) reported 29 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Tanya ❤️🤍 (@Tanya_M_S) reported 31 minutes ago from Sunderland Bridge, England

  @virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 36 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  liam sholder (@liamsholder91) reported 37 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Mr Smoggie (@PaulCraig24) reported 38 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  Pete Irving (@ZicoPete) reported 40 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  liam sholder (@liamsholder91) reported 41 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  Steph. (@stephwales_) reported 45 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  Mr Smoggie (@PaulCraig24) reported 47 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 51 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  Karl Ward (@Look_North) reported 53 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  🦦 Helen (@vitosauras) reported 55 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Steve Walls (@StevieWalls) reported 56 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  liam sholder (@liamsholder91) reported 59 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Clareactually (@ActuallyClarex) reported 3 minutes ago

  Fk sake #virginmedia not working yet again. That’s made my mind up. Cancel it is.

• 
  FootballCricketMad (@fcmad1960) reported 3 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Ben Leo (@Benleo) reported 6 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  Conor Swifty (@ConorSwifty) reported 6 minutes ago

  @virginmedia hello Virgin Media had a dodgy phone call from +442045148789 saying it's Virgin/O2 trying to end contracts early for upgrading & wanted details while the lady spoke poor English & kept saying eh 24/7.

• 
  Kate Stevens (@katehub1960) reported 11 minutes ago

  @virginmedia My TV service is still not working. There is no signal and i have tried every ‘fix’ recommended please can you send an engineer….

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 14 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  Phykell (@phykell) reported 15 minutes ago

  @Benleo @virginmedia Doesn’t surprise me one bit. Definitely the worst brand as well.

• 
  KrYpt (@KrYpt923317) reported 16 minutes ago

  @Benleo Disgusting customer service. I’ve had many issues with then. Financial Ombudsman Service have always helped, but now they’ve changed regulators, who are almost as bad as VM. Virgin Media just hiding behind a great product.

• 
  Gill 🇬🇧 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🩵 (@GillGRobs) reported 17 minutes ago

  @virginmedia Ive had 5 complaints in with you, 3 have only ever been looked at and all i get is , " we'll make sure things are done differently " yet never are. So no thanks ive had more than enough of your excuses I'll do what Ben is doing and go to the ombudsman. You really are terrible

• 
  kevan ramsdale (@KevanRamsdale) reported 19 minutes ago

  @virginmedia S29 EA2010does not allow you to dictate the terms you provide a service! #disabledhatecrime all this has been provided seems a robot is responding not a human!