Virgin Media Outage Report in Washington, Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, South Shields, Wallsend, North Shields, Blaydon-on-Tyne, Stanley, Hebburn, Jarrow and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
-
Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
-
Amy McCord
(@amymccordx) reported
from
South Shields, England
@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
-
Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
-
Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
-
Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
-
Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
-
Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
-
Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
-
Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
-
James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
-
ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
-
Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
-
Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
-
AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
-
Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
-
Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
-
Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
-
Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
-
𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
martyn cummings
(@nikonninja69) reported
@virginmedia Yes, i guess it would be more convenient for network problems to happen in office hours. Your app doesnt work so the only way ppl can tell you about the outages in on here. And you say it isnt even manned 24 hrs? Wow. Thats customer service.
-
Dr. Peter Sear
(@DrPeterSear) reported
@virginmedia Why would any company ask it’s customer to share personal information on a public platform? You can’t call me, even when you promise to do, you can’t email or text. You’re failing holistically.
-
Beth
(@BethDrumstick) reported
@virginmedia As like everyone in my area and around places near where i live it’s been dropping in and out for months. Even with a simple reset it doesn’t fix the issue then at that point it’s a waiting game
-
twocakesdakes
(@2cakesdakes) reported
@virginmedia round and round our agents are busy, try this fix online, still an issue, phone this number speak to an agent, our agents are busy try this fix online. Help me @skytv
-
Alok Sharma
(@aloksharma308) reported
@virginmedia Quality and consistent is more important than speed. It doesn’t make sense if internet doesn’t work i. Wifi. Wired connection is not a solution for everything, which I have beem suggesting all the time.
-
Les Robinson
(@MrLesRobinson) reported
@virginmedia All devices (mobile,laptop,ipad etc) and its usually wifi, but also a combo of both wifi and wired at times. Have got a hub 3 at moment and its been awful wifi coverage since day one. Have also got a booster pod and it offers no extra help either. Only live in a 2 up and 2 down.
-
Beth
(@BethDrumstick) reported
@virginmedia I literally said don’t say sorry to me. Your all full of false sorrys. If you acted on your **** then nobody would be complaining or threatening to leave. It’s just crazy that such a once praised bandwidth has went so bad. And to answer your question yes it’s both.
-
M
(@Marco_Azzurri) reported
@virginmedia Hi Virgin, since this has been done, my connections has been terrible!!! I’m working from home and I can not connect to anything!!! This new thing you’ve added has caused Problems. I’m still without connections
-
Alok Sharma
(@aloksharma308) reported
@sarab198216 @virginmedia I can feel your pain Sara as i am in the same pain. Buying virgin broadband was my biggest mistake and now we trapped for 18 months. Their wifi never works constantly, no matter what they claim. Their engineers are not skilled to fix the issue but they want best feedback
-
Sweet Gal
(@Jackdaw0pu) reported
@virginmedia It should not take 14 days to set voicemail up. Is there a national problem with voicemail? Please confirm yes or no