Virgin Media Outage Report in Washington, Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 01: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Hebburn, Gateshead, Sunderland, Jarrow, Newcastle upon Tyne, Wallsend, Chester-le-Street, Durham, South Shields, North Shields, Seaham, Blaydon-on-Tyne and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Hebburn |
Total Blackout | |
| Hebburn |
Total Blackout | |
| Gateshead |
Internet | |
| Hebburn |
Wi-fi | |
| Sunderland |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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Bella
(@SharBella72) reported
from
Sunderland, England
@virginmedia internet is down, again in Sunderland area.
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Maxine Tennet
(@maxinetennet74) reported
from
Walker Gate, England
What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
@virginmedia down in Newcastle? How am I meant to work?
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Mike Moody
(@classicm) reported
from
Newcastle upon Tyne, England
@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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Keith Dawson
(@KeithRwc) reported
from
Washington, England
Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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Nicola
(@modelnicola) reported
from
Peterlee, England
@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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LadyDi
(@didixon74) reported
from
Ryton, England
@_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you
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LadyDi
(@didixon74) reported
from
Ryton, England
@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Nicola
(@modelnicola) reported
from
Peterlee, England
@virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Briscoe
(@BenWBriscoe) reported
Brand new @virginmedia customer. Generally impressed. But why is watching Disney +, Netflix etc through Virgin TV so clunky?! Really slow, takes forever to navigate and no ability to navigate these apps with voice… Have I actually downgraded..?!
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Matt
(@rejectedtheoffa) reported
@LeemingDarren @virginmedia Virgin Media customer services are absolutely awful. And I say that as a current customer. Keep all messages and open a complaint with them. Be prepared for them to say they'll sort it and close your complaint, numerous times. I've never dealt with a bigger bunch of liars
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The Sanity Clause🖖
(@SirRodneyFfing) reported
Dear @SkyUK You are as bad as ******* @virginmedia Best regards
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Shoyeb Jeeva
(@ShoyebJeeva) reported
@lababer @virginmedia Freeview channels not working properly. Crystal palace transmitter.
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@Tone
(@ojaxx2) reported
So I managed to finally change my Virgin Media contract into my sole name on Saturday It’s been a nightmare I was promised no interruption in service etc etc Anyway, I’ve had no internet for 48 hours now. Well done @virginmedia 👍🏻
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Al Booth
(@AlBooth) reported
Has anyone else had @virginmedia charging them for services they don’t have? In May I asked about their TV package on the chat service. I still have Sky, I don’t have Virgin TV… but they’ve added it to my broadband bill & said it’ll be £600+ to cancel. Anyone else @BBCWatchdog?
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Aaron Smith
(@AaronFalkirk) reported
@O2 recently taken out a new @virginmedia / @O2 VOLT contract with yourselves. Provided PAC code and ended up with a split port. Can make calls but unable to receive calls. Over 1 week on, numerous calls and no resolution. Can you help or pass me to the right team?
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Mal Sannie
(@MalSannie) reported
@virginmedia I can't get to the login page for skysports on a browser, it fails. And I also can't reset my sky pin in my sky device management page, it fails to send with an error message. It doesn't show any devices registered.
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Nadeem Shareef
(@NadeemS64508308) reported
@virginmedia I need to cancel my new Virgin media account. I can’t activate the equipment were received few days ago and I can’t use that.
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WhiteHartMart
(@WhiteHartMart) reported
Another day, another loss in broadband service from @virginmedia - feels like the network is falling apart in PL12 lately. Hurry up with Ultra @bt_uk - I'll be switching in an instant.