Virgin Media Outage Report in Washington, Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Washington come from postal codes NE37.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Washington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Washington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Washington, Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Sunderland, South Shields, Gateshead, Peterlee, Wallsend, Durham, North Shields, Washington, Whitley Bay, Chester-le-Street, Stanley and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
||
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
||
| Jarrow |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Washington, England
Latest outage, problems and issue reports in Washington and nearby locations:
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Jack Johnson
(@JJohnsonJourno) reported
from
Walker Gate, England
Any one have a resolution for no WiFi connection? @virginmedia
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia is your broadband down completely in #NE5 any idea when will be working???
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
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Dxrpii_
(@Dxrpiii) reported
from
Chester-le-Street, England
@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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alistair oates
(@alistairoates) reported
from
Whitley Bay, England
@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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Christopher Baddoo
(@Baddoo) reported
from
Newcastle upon Tyne, England
@virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!
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Daniel Jones
(@DPhilipJones) reported
from
Newcastle upon Tyne, England
Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...
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Scott Tate
(@Scotttate1990) reported
from
South Shields, England
@virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sylvia Morrison
(@SyDyMo) reported
I’m about to have a stroke. @virginmedia have accepted the charge was in error and no balance is due on the account yet service has not been reconnected (but I’m expected to pay for it), I’ve spent the whole morning dealing with this. @Ofcom what do I do? @MoneyTelegraph
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Lainey - (#SLAVA UKRAYIN) 💙🇺🇦💛
(@ElayneWkg) reported
@virginmedia See my complaint ref C-1506221734. Despite giving details of both issues all I get are standard letters saying there is no issue in my area. Last Thursday the router dropped my medical video appointment I had waited 3 months for. This rebooting goes on for hours at a time (1)
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Siobhán McManus
(@Shoobmac) reported
@virginmedia I have spent many hours on the phone with various personnel. A resolution is always promised & never delivered. Then you instruct a different firm of debt collectors.
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andrew Ingram
(@andrewI12974165) reported
@virginmedia Nothing is more virgin media than not responding on time to my complaint about how my complaint is being handled
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4Viewers
(@4Viewers) reported
@SuzyBlue2 Hi Suzanne, could you please delete then reinstall the #All4 app and ensure that your device software is fully up to date. Please also try rebooting both your internet router and Virgin Media Box, let us know if this helps to resolve your issue!
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Siobhán McManus
(@Shoobmac) reported
@virginmedia I explain situation to debt collectors. They agree I can’t possibly owe anything for a service that was never installed. I emailed Rachel Barrass your Customer Services Dir but to no avail. This is affecting my credit score. I really need an urgent resolution
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andrew Ingram
(@andrewI12974165) reported
@virginmedia It is past a joke. I need my refund and to be able to cancel my broadband as I refuse to pay for this level of contempt
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Peter
(@Peter23193138) reported
@virginmedia cont: virgin sales team need to be more honest about what they are selling at no point was O2 mentioned in our special new product. So angry feel like an idiot taken 3 days to cancel and met many hurdles trying to cancel 360 and contract with 02 for the SIM card.
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Niko Croft
(@croft_niko) reported
@virginmedia You have not fixed my internet but you continue to bill me. Per your guideline I should be getting £8.50 a day whilst the internet is out but you just continue to bill me. @LutzSchueler help! @MoneySavingExp does this sound like a good deal to you?
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Cristina LJoy 💚
(@CristinaXO_LJoy) reported
@virginmedia Hi ZR, I don’t have the app and I can’t download it as my phone internet signal isn’t strong enough