Virgin Media

Virgin Media Outage Report in Ryton, Gateshead, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ryton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ryton, Gateshead, England 05/29/2025 02:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ryton, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Consett, Gateshead, Chester-le-Street, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomConsett Wi-fi
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomGateshead TV
United KingdomChester-le-Street Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ryton, England

Latest outage, problems and issue reports in Ryton and nearby locations:

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

  • StevieWalls Steve Walls (@StevieWalls) reported from Chester-le-Street, England

    “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • ScottN1504 Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • 40yearsofhurt JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

  • seldomseenkid16 Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • HelenEmbleton1 Helen Embleton (@HelenEmbleton1) reported from Leadgate, England

    @virginmedia Your customer services

  • TheFraserPorter Fraser Porter (@TheFraserPorter) reported from Newcastle upon Tyne, England

    @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GingesLife Ginges Life (@GingesLife) reported

    @virginmedia Been having latency issues with machines on the same hub 3 network. Nothings changed and worked fine before. Getting to the point I cant access the hub sometimes. Is there any diagnostics built into the hub I can use to test it, or can you? #SickOfRebooting #Hub3Sux

  • ElJaffoGuzman David. (@ElJaffoGuzman) reported

    @virginmedia get your **** together. you was meant to come and address congestion issues in my area, and now its been pushed back another ******* month? what are you playing at?

  • sonnybhadal Sonny (@sonnybhadal) reported

    @virginmedia have the worst customer service team I have ever experienced, Live chat team are comical at best, the complaints team are non existent. Awful service.

  • Abaan_12 A. (im 6’3) (@Abaan_12) reported

    @virginmedia it’s saying there’s an intermittent signal issue MATE

  • msalloo84 M Salloo (@msalloo84) reported

    @virginmedia absolutely terrible service. Just want a simple broadband disconnect and have called 3 times because they keep cutting my call. 1st call made in March and still have not sorted it out. I’ve cancelled my direct debit. On the phone now, again just silence.

  • Phil_Page227 Philip Page (@Phil_Page227) reported

    Is there a problem with @virginmedia email? I cannot log in

  • SammieJHalley Sammie J Halley (@SammieJHalley) reported

    @virginmedia I am losing the will. My internet is constantly dropping off. Today it’s dropped over 20 times! No good for working from home (NHS). I’ve done all the checks it’s just completely unstable and I need it to work. Been gradually worse from Monday to now. Help!

  • DarkDrakan Andy Mighalls (@DarkDrakan) reported

    @virginmedia Yes I have tried both and nothing happens on either option. According to the status tracker it could be midnight tomorrow by time the issue is fixed.

  • Cronin_10 IrishBaller86 (@Cronin_10) reported

    @virginmedia When did you start adding charges to my contract without telling me & then your chat reps trying to pretend it was already the same price. Can someone respond and help with this as your reps on Whatsapp are not one bit helpful. #AwfulService #virginmedia

  • chandjethwa Chand Jethwa (@chandjethwa) reported

    @virginmedia I have been in contact with your team since 13th March. I have held numerous telephone conversations and unlimited WhatsApp chats. So not sure which date you referring to? On 16/05/22, I was advised the manager would call me within an hour or two but that never materialised.