Virgin Media Outage Report in Ryton, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ryton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ryton, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Consett, Gateshead, Chester-le-Street, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Consett |
Wi-fi | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
||
| Gateshead |
TV | |
| Chester-le-Street |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ryton, England
Latest outage, problems and issue reports in Ryton and nearby locations:
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
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JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Helen Embleton
(@HelenEmbleton1) reported
from
Leadgate, England
@virginmedia Your customer services
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ginges Life
(@GingesLife) reported
@virginmedia Been having latency issues with machines on the same hub 3 network. Nothings changed and worked fine before. Getting to the point I cant access the hub sometimes. Is there any diagnostics built into the hub I can use to test it, or can you? #SickOfRebooting #Hub3Sux
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David.
(@ElJaffoGuzman) reported
@virginmedia get your **** together. you was meant to come and address congestion issues in my area, and now its been pushed back another ******* month? what are you playing at?
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Sonny
(@sonnybhadal) reported
@virginmedia have the worst customer service team I have ever experienced, Live chat team are comical at best, the complaints team are non existent. Awful service.
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A. (im 6’3)
(@Abaan_12) reported
@virginmedia it’s saying there’s an intermittent signal issue MATE
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M Salloo
(@msalloo84) reported
@virginmedia absolutely terrible service. Just want a simple broadband disconnect and have called 3 times because they keep cutting my call. 1st call made in March and still have not sorted it out. I’ve cancelled my direct debit. On the phone now, again just silence.
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Philip Page
(@Phil_Page227) reported
Is there a problem with @virginmedia email? I cannot log in
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Sammie J Halley
(@SammieJHalley) reported
@virginmedia I am losing the will. My internet is constantly dropping off. Today it’s dropped over 20 times! No good for working from home (NHS). I’ve done all the checks it’s just completely unstable and I need it to work. Been gradually worse from Monday to now. Help!
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Andy Mighalls
(@DarkDrakan) reported
@virginmedia Yes I have tried both and nothing happens on either option. According to the status tracker it could be midnight tomorrow by time the issue is fixed.
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IrishBaller86
(@Cronin_10) reported
@virginmedia When did you start adding charges to my contract without telling me & then your chat reps trying to pretend it was already the same price. Can someone respond and help with this as your reps on Whatsapp are not one bit helpful. #AwfulService #virginmedia
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Chand Jethwa
(@chandjethwa) reported
@virginmedia I have been in contact with your team since 13th March. I have held numerous telephone conversations and unlimited WhatsApp chats. So not sure which date you referring to? On 16/05/22, I was advised the manager would call me within an hour or two but that never materialised.