Virgin Media Outage Report in Ryton, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ryton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ryton, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Hebburn, Chester-le-Street, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ryton, England
Latest outage, problems and issue reports in Ryton and nearby locations:
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Liam Bowering
(@lbschmee) reported
from
Gateshead, England
Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you
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Cameron Ross
(@pumbingchap) reported
from
Newcastle upon Tyne, England
@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Deborah Gibson
(@Deborah24780132) reported
from
Newburn, England
@VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Customer Service
(@vmbusinesshelp) reported
@robsmedley @vmbusiness @MoneyTelegraph Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
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Jason Haydon
(@JasonCHaydon) reported
Hi @virginmedia, I've been on hold for about 3 hours over 3 calls with 3 different agents trying to sort out my home move. No one seems to be able to help and each time I've been put on a silent hold for over 30 minutes. I need this sorted ASAP. Can you please help
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Carolyn Clayton
(@cazamic) reported
@virginmedia I have had a poor wifi signal for a year now. used to always show the wifi lights, now its orange and its terrible. The catch up tv never works, i gets errors gallor. I want to leave, next door on sky but would accept an engineer trying to fix the issues first.
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Investology
(@Profitprofit1) reported
@virginmedia Getting very slow connection than my usual speed. Please look at the situation
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Mike
(@ML_2193) reported
@virginmedia now reneging on services offered in text chat after all the hassle involved with our installation after moving. Bunch of con artists. Would really advise anyone looking at getting Virgin Media to go to a different supplier. Nothing but problems with this lot
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Samantha Alleyne 💙
(@samkkalleyne) reported
@virginmedia I have done this. The matter has not been resolved. As I said this seems to be a technical glitch at your end that is a new problem and is affecting many people. Hence me asking you to investigate. I searched here on Twitter and found many users with same issue.
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Carolyn Clayton
(@cazamic) reported
@virginmedia And I want to leave now because of all this. I am sure my contract ended in January. I have made complaint with their unethical way of taking money from me. I really have had enough of virgin. Unless they can sort my problem and give me a strong signal i want to leave.
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Kieran 🏂
(@KieranSumner) reported
@virginmedia I appreciate it may take longer to resolve a complaint but as a standard you should be providing consumers with written Acknowledgement of the complaint within 5 business days. Of which you have failed to do so.
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Kieran 🏂
(@KieranSumner) reported
@virginmedia It was made over the phone through one of your advisors. I’ve found the “complaint tracker” but whoever raised the complaint has raised it with an incorrect contact number. They’ve put a landline as my preferred contact which nobody will be able to reach me on as I don’t use it.
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attztt
(@attztt) reported
@virginmedia I'm repeatedly getting calls to my landline from "Virgin Media" saying there are some issues with my internet. I've been assuming these are fraudulent and not actually Virgin Media, but want to be certain. How can I tell whether these calls are legitimate or not?