Virgin Media outages and service status in Ryton, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 20 outage signals in the last 24 hours around Ryton, including 17 direct reports.
- The most common problems reported in this area mention TV, Internet, and Total Blackout.
- The most recent signal from this area was received May 14, 1:56 PM GMT+1.
- TV (41%)
- Internet (31%)
- Total Blackout (13%)
- Wi-fi (10%)
- E-mail (3%)
- Phone (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Ryton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Ryton, England
The most recent Virgin Media outage reports came from the following cities: Borough of North Tyneside, Newcastle upon Tyne, Wallsend, Gateshead, Blaydon-on-Tyne, Chester-le-Street, Jarrow, Bedlington, and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Borough of North Tyneside
|
TV | 53 minutes ago |
|
Newcastle upon Tyne
|
TV | 1 hour ago |
|
Newcastle upon Tyne
|
TV | 2 hours ago |
|
Gateshead
|
TV | 2 hours ago |
|
Gateshead
|
Wi-fi | 2 hours ago |
|
Newcastle upon Tyne
|
TV | 2 hours ago |
Nearby cities with recent reports
7 recent signals
7 recent signals
4 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ryton, England
Latest outage, problems and issue reports in Ryton and nearby locations:
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Amy McCord (@amymccordx) reported from Hebburn, England@virginmedia how do you log a complaint? Itβs made impossible. Emailed the ceo weeks ago and no response
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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claireπ±πΎπΎ (@clairekitty12) reported from Gateshead, England@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Andy Clark (@Andygclark) reported from Wallsend, England@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England@virginmedia @Steven_Smith89 Iβve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP π
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πππ Mπππππππππ (@Markticus) reported from Consett, EnglandIncredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, EnglandAin't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken π€¬
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Phil Byrne (@Chickawacka) reported from Gateshead, England@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Craig Smart π (@CraigSmartUN) reported from Gateshead, England@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia I look forward to the money off the bill for the issues.
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Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, EnglandHas anyone ever sent anything back to virgin media before? Need some help if possible
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claireπ±πΎπΎ (@clairekitty12) reported from Gateshead, England@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia Iβm on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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Liam (Tinybuddy) (@liam_Tinybuddy) reported from Newburn, England@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia Iβve tried to use the add-on service as being a broadband customer Iβm able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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Iinton Smith (@lintoniosmythe) reported from Chester-le-Street, England@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackie Pouch (@JPouch) reported@virginmedia How long until the TV stations going to be fixed?????.... Customers are still being charged for a service they have not got!!!!
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia Just realised this is the first post in a year!! Had your broadband gone down?
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El Mo Bullseye (@ElmoBz77) reported@virginmedia I called up to check service but it says my account number and phone number donβt exist??
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Paul Greenwood (@PaulGr1969) reported@polly1548 @virginmedia my bbc is the problem lol
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Tony johnson (@pantherBigT) reported@virginmedia have you got tv problems again my tv is fooked up
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Balvennie999 (@balvennie999) reported@virginmedia Hi again. I am having problems with my TV service and cannot get anyone to talk to. I was here previously but contact seems to have stalled.
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Charity Sherratt (@chazsherratt) reported@virginmedia can someone advise if the customer service phone line is down. It is saying it is out of service. Multiple phone calls to sort my account. Not impressed or happy. Wish I moved to @skytv now
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Marce The Moose (@Marcethemoose) reported@virginmedia An automated message on your telephone help service would be good. Have been hanging on phone for 30 mins thinking it was just my problem
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Bill Carter (@billingtonius) reported@virginmedia What about those experiencing problems with their internet? Being sent pointless updates via text. Each message being sent 3 times. Each message just pushing the expected resolution back a few days. For nearly a month now.