Virgin Media

Virgin Media Outage Report in Ryton, Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ryton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ryton, Gateshead, England 05/06/2025 16:20

May 06: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ryton, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Consett, Blaydon-on-Tyne, Bedlington, Jarrow, Wallsend, Hebburn, Chester-le-Street and Blyth.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ryton, England

Latest outage, problems and issue reports in Ryton and nearby locations:

  • Dave_is_Elvis David (@Dave_is_Elvis) reported from Boldon Colliery, England

    @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

  • vitosauras 🦦 Helen (@vitosauras) reported from Gateshead, England

    @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

  • vitosauras 🦦 Helen (@vitosauras) reported from Gateshead, England

    You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

  • liamsholder91 🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia why is my internet not working ne4 8qh please sort it 🙏

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

  • 66_mazza Mazza 66 (@66_mazza) reported from Newcastle upon Tyne, England

    @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

  • vitosauras 🦦 Helen (@vitosauras) reported from Gateshead, England

    **** off Virgin Media, useless bollocks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Handsy_ Stephen Hands (@Handsy_) reported

    @virginmedia Hi there. I have just seen your tweet and was about to reset my router... however my wired and wireless Internet are both back up and running! I really do need to know what is causing these issues- if it really isn't an external issue, should I order a replacement router?

  • spoonieAB3 Matthew Davies (@spoonieAB3) reported

    @virginmedia Is there any way you can tell us when that email address was used to access the service from our device?

  • TheOneMafu MatthewBenham (@TheOneMafu) reported

    @virginmedia 2 weeks after engineer's visit and still no new router. You going to pretend to help again VM social team?

  • 63Syd Syd MC (@63Syd) reported

    @virginmedia OK, I'll see about getting that and see if it helps. Hopefully I won't have any future problems with the catch up or on demand services.

  • jimbeat87 Jim Beatty (@jimbeat87) reported

    @virginmedia @JakeOKane Known for years how crap. Agreed reduced contract last May and still paying old rate. Their Resolution team agreed to sort. Nil. Took to independent arbitration and they agreed with me. Virgin accepted but still did nothing. Pl avoid.

  • SamSelby70 Sam Selby (@SamSelby70) reported

    @virginmedia Well it was. Now it's about the fact that I have tried to cancel and have had my account sent to BPO

  • semajgreen James Green (@semajgreen) reported

    @virginmedia please can someone from cancellation team contact me via DM, please. I’ve been cut off 3 times now when being transferred from retentions team. I understand remote working issues but need to sort my contract ASAP. Thank you .

  • nbsmahlaba scottish85 (@nbsmahlaba) reported

    @Virgin @virginmedia WHEN ARE YALL OPENING THE SAUNA THE STEAM ROOM WE ****** PAY FOR THAT SERVICE OPEN THAT ***** **** WE PAY FOR THAT ****

  • Xyilli James Williams (@Xyilli) reported

    @virginmedia absolutely disgusting. Having issues with broadband so booked an engineer for today between 8-12. Nobody turned up. Once again virgin customer service is shocking!!

  • torblor Tori Crowther (@torblor) reported

    @virginmedia hi, I wondered if you might be able to help. I’m having trouble making calls, it keeps saying I don’t have enough credit. Just checked my account on the app and it says 0 mins used of my unlimited credit this month so not sure why. Thank you!