Virgin Media outages and service status in Ryton, England

Problems in the last 24 hours in Ryton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ryton, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Gateshead, Wallsend, Washington, and Hebburn.

City	Problem Type	Report Time
Newcastle upon Tyne	E-mail	17 hours ago
Newcastle upon Tyne	Wi-fi	2 days ago
Newcastle upon Tyne	Wi-fi	4 days ago
Chester-le-Street	Internet	5 days ago
Newcastle upon Tyne	Total Blackout	5 days ago
Gateshead	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Ryton, England

Latest outage, problems and issue reports in Ryton and nearby locations:

• 
  Lucy Hedley (@Lucy__Hedley) reported 43 seconds ago from Newcastle upon Tyne, England

  @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

• 
  Deborah Gibson (@Deborah24780132) reported 3 minutes ago from Newburn, England

  @VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!

• 
  Chrissie (@chrissielouenid) reported 11 minutes ago from Newburn, England

  @virginmedia poor service strikes again !

• 
  CazzaW (@CazzaW) reported 12 minutes ago from Walker Gate, England

  @virginmedia down in Newcastle? How am I meant to work?

• 
  Steph. (@stephwales_) reported 15 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported 20 minutes ago from Consett, England

  Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

• 
  liam sholder (@liamsholder91) reported 20 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Michael Gray 💙 (@MJGray1963) reported 26 minutes ago from Newcastle upon Tyne, England

  @virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service

• 
  NETheatreGuide (@NETheatreGuide) reported 27 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  Steph. (@stephwales_) reported 28 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  Sandy 🏳️‍🌈🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇪🇺🌍☮️ (@SandyMcWatson) reported 30 minutes ago from Newburn, England

  @virginmedia Yes. There is a known issue in my area but no "explanation". It's states the fix estimate is 3pm. That's almost a whole day's salary.

• 
  NETheatreGuide (@NETheatreGuide) reported 31 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Liam Bowering (@lbschmee) reported 33 minutes ago from Gateshead, England

  Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you

• 
  Helen Embleton (@HelenEmbleton1) reported 42 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  Mike Yau (@MikeYau8) reported 43 minutes ago from Newcastle upon Tyne, England

  @virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 44 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  claire🐱🐾🐾 (@clairekitty12) reported 59 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  Gareth Trainer (@ghtrainer) reported 59 minutes ago from Newcastle upon Tyne, England

  @virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!

• 
  ChrisV2theP™ (@vanderpijpen) reported 60 minutes ago from Wallsend, England

  @virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage

• 
  Bob Scott (@scotty8461) reported 60 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  entrustTMF (@entrustTMF) reported 3 minutes ago

  @status_is_down Yes, @virginmedia broadband is down for me currently. Been down nearly all day now

• 
  Howard Martin 💚 (@HJMKent) reported 7 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  John Mercer (@Merse2506) reported 7 minutes ago

  @virginmedia can someone please help me. I have l8ved with buffering, channel failed fir mintjs to no avail of a response for VM.

• 
  JJ (@johnjoeoregan) reported 10 minutes ago

  @virginmedia Broadband been down almost continuously since midday Friday 17th and now latest update says evening of April 20th expected repair /resumption. Will be four days at that point. What has happened? Manchester area.

• 
  Adz (@MrAdz259) reported 10 minutes ago

  @virginmedia Please can someone tell me why I've been sent a regular bill this morning, for a service I am not using, and that has been cancelled.

• 
  Adz (@MrAdz259) reported 12 minutes ago

  @virginmedia I sent a notice of cancellation on 16/03/26. So my service would end and be disconnected on 16/04/2026, as advised by one of your customer reps.

• 
  Martinayres65@outloo (@Martinayres65o1) reported 16 minutes ago

  @virginmedia when are you going to fix our broadband. We have been without broadband for 6 days now. My partner offers online psychotherapy support for people with blood cancers and has had to cancel appointments because of this.

• 
  Howard Martin 💚 (@HJMKent) reported 18 minutes ago from Kidderminster, England

  @virginmedia Can you please explain why, when I renewed my package in March you reduced my last invoiced bill to reflect the change & took by DD what you said you would! Now you say you will suspend my service because I underpaid? You took what you wanted!

• 
  Katie Stevenson (@GlitteringAngel) reported 19 minutes ago

  Tell me, @virginmedia, how many people do I need to speak to before you make me (a longstanding customer) feel as valued as a NEW customer!? Coming to the end of contract and doing the same merry dance thatbwe always do, trying to get a decent deal!

• 
  Keith Gill (@KeithGill28) reported 20 minutes ago

  @virginmedia @keithapearson It’s not just Keith’s that feel this way it’s the whole country your customer service is up there with Starmer’s job vetting.