Virgin Media Outage Report in Ryton, Gateshead, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ryton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Ryton, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Bedlington, Consett, Chester-le-Street, Wallsend, Borough of North Tyneside and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
TV | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
TV | |
| Bedlington |
TV | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ryton, England
Latest outage, problems and issue reports in Ryton and nearby locations:
-
alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
-
Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
-
Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
-
Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
-
Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
-
Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
-
Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
-
Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
-
Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
-
graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
-
Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
-
Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
-
Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
-
Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
-
Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
-
Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
-
Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
-
John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
-
Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Mellor
(@MikeRMellor) reported
@virginmedia But my “offer” is £142pm whilst the actual price for the ultimate volt bundle without discount is listed as £136pm. You are telling me to sign up and pay you £6pm extra for no reason. Literally the worst loyalty discount I’ve ever been offered.
-
hbanana
(@hbanana80) reported
@virginmedia I keep getting promises of change, I've had a number of engineers that have come out and said that the damage is too hard for them to fix, I've had managers and area managers call me to discuss the next steps and then nothing .
-
Matthew Mann
(@Matt72Mann) reported
@virginmedia There is no complaint for delays to installation that I can complete in the attached link. I also feel sorry for you, who similarly appear to have had any ability to improve customer experience taken away. Thanks for trying though, well done for working in such a tough company.
-
Robert Walsh
(@RobertW82538546) reported
@virginmedia I am totally appalled at the way you look after loyal customers! I have been with virgin for almost 10 years and when I moved home and I tried to down grade my package to broadband only! I was unable to get the Black Friday deal! I felt totally let down by virgin!
-
Steven Grierson
(@STEG_16) reported
@virginmedia had intermittent internet connection for the past week, restarting hub and running online test several times (waiting 24hours in between) eventually it’ll start working again. Rang up today for some help to be told i have to wait 24hrs before i can go any further?
-
bridgey
(@bridgey30) reported
@virginmedia absolutely shocking phone service from you Branson needs to get off his *** an sort his crap internet team out. Customer service is a joke the cheek of the guy talking to me what an *******. @skytv you got any offers?
-
hbanana
(@hbanana80) reported
@virginmedia The damage that is in the picture that is attached to this tweet...that you are replying to. I honestly feel like because I'm calling @virginmedia out in public, @virginmedia is trying to shut me up everytime.
-
Frankie Jack
(@FrankieJack69) reported
@virginmedia Thanks but presumably the info is shared by Virgin to O2? This would indicate either a mistake in info provided, or its processing, which, under GDPR, makes it either an O2 or Virgin problem depending on who has mishandled. Not sure passing the onus onto me is the way forward.
-
🐟🐟🐟 Matt Cartwright 🐟🐟🐟
(@mattyc1980) reported
@virginmedia As i stated earlier the internet connection over wifi is very intermittent, how you can advertise super fast broadband il never know especially the price you charge every month
-
Ste
(@stemark01) reported
@virginmedia The service comes and goes. It is happening more frequently. It can be ok for a day or 2. Then, just drops. The virgin media box then displays some red icons on the front of the box. As the Internet is off its difficult to check online for faults.Comes back on, it says it's fine