Virgin Media Outage Report in Ryton, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Ryton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ryton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Ryton, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Washington, Gateshead, Wallsend, Hebburn, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
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Newcastle upon Tyne
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Washington
|
Internet | 4 days ago |
|
Gateshead
|
Internet | 5 days ago |
Community Discussion
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Virgin Media Issues Reports Near Ryton, England
Latest outage, problems and issue reports in Ryton and nearby locations:
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Rob Turnbull (@ITINTERACT2) reported from Newcastle upon Tyne, England@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Donna watson (@donnawatson76) reported from Dunston, England@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Donna watson (@donnawatson76) reported from Dunston, England@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Benjamin Spurling (@1slandmonkey) reported from Washington, England@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Tommy Rotten (@Beardyknave) reported from Shiremoor, England@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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John Barrass (@john_barrass) reported from Cramlington, England@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Steven Smith (@Steven_Smith89) reported from Longbenton, England@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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Mark Wilson (@HebburnCurly) reported from Hebburn, England@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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Donna watson (@donnawatson76) reported from Dunston, EnglandWhat to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
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David (@CompaneroDave) reported from Wallsend, EnglandHave been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Chrissie (@chrissielouenid) reported from Newburn, England@virginmedia poor service strikes again !
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Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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Andy Clark (@Andygclark) reported from Wallsend, England@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Steph. (@stephwales_) reported from Gateshead, EnglandVery excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Abbie✨ (@simplyajblog) reported from Dunston, England@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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. (@wbaa_j) reportedMY VIRGIN MEDIA BOX BROKE WTF, HAVE TO WAIT TILL THE 17th????? @virginmedia ur useless man
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Stephanie Howarth (@Stephan54715246) reported@virginmedia what a joke. Been in all day for my 8am-12pm technician slot to fix our terrible internet connection. No one can tell me where the technician is, or if they are coming. A whole morning wasted, and now wasting time on the phone getting nowhere.
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AndyTaylor (@Iamgroove) reported@virginmedia Internet down AGAIN in the South East. That’s 3 times major outages in the last 2 weeks. Seriously , you find this acceptable? I don’t.
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piggydog (@spunky2000btin1) reported@virginmedia Checked yesterday and it was only tv issues no broadband issues, and like I said its better in the day, the broadband does not struggle at all ?? Its at night it struggles, no kids so not that many devices used either ?? Can't understand it ?
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FunkyCheeze514 (@FunkyCheeze) reported@virginmedia why is your service so poor? I keep getting disconnected, my.internet has been unstable for over a week now. With the black out last week and now this ongoing situation I honestly don't know why I am paying for your garbage service.
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MikeW (@mikewiow) reported@virginmedia YesI did….& no, I received no replies when service resumed 🙄 WHY are you having such difficulty? WHAT caused such an extended outage, presumably for many of your customers? WHY do you not treat customers better?
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𝐋𝐚𝐮𝐫𝐞𝐧 𝐅𝐢𝐞𝐥𝐝 (@laurensfield19) reported@virginmedia We are been charged for a service you aren’t providing so I expect it to be deducted from our bill.
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Doomgardener (@DGFRecords) reported@virginmedia The contract should have ended on march 26. Not April 9th. Not only did customer retention not listen when I said I wanted to end the service they decided I wanted no change. I am not making this up. I have paid up until march 26 you will get no more money from me.
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Daniel Gilbody (@gilbodyd) reported@virginmedia The number calling me is a different one each time. Always a U.K. landline number with a “special offer” from virgin media. I was a mobile and bband customer until May22 and been taking these calls ever since then every few days despite multiple requests to be forgotten
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TheAlbanianLad 🇦🇱 (@LisandroMartiny) reportedHey @virginmedia. I just had a Dutch guy come to my house to fix my router. Instead, nothing was fixed and he randomly left without saying anything? Was I just scammed by a fraud?!