Virgin Media Outage Report in Borough of North Tyneside, England
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The latest reports from users having issues in Borough of North Tyneside come from postal codes NE27.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Borough of North Tyneside, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Borough of North Tyneside and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Borough of North Tyneside, Newcastle upon Tyne, Bedlington, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Bedlington |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Sunderland |
TV |
Community Discussion
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Virgin Media Issues Reports Near Borough of North Tyneside, England
Latest outage, problems and issue reports in Borough of North Tyneside and nearby locations:
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼
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Marc
(@MarcusRoberts13) reported
from
Morpeth, England
@robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
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laura
(@mygirlsmyworldx) reported
from
Newburn, England
@paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia why is it again my WiFi not working but my current status saying everything if fine!
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emily R
(@Emilyrp1996) reported
@virginmedia worst company ever. Absolute rip offs and try to con you
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mike hammonds
(@redham35) reported
@virginmedia I advise you sorting out your phones & customer service. I am not 'thinking of leaving' I am leaving.
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mike hammonds
(@redham35) reported
@virginmedia Yeah I know I need to speak to someone at virgin media to cancel that's the bloody problem!!! Good God, you really are useless.
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Beth Ballaam
(@beth_bourbage) reported
@virginmedia just received my bill and you’re charging me the full £24.95 fee for the recent boxing event when we never got the full event. How can you justify this?! Surely there should be some reduction on the cost been as we wasn’t able to watch the full event?
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Dave Bird
(@counterfitninja) reported
@soozenyc @virginmedia When in the station I just connected to the virgin WiFi and It asked me to sign in. I have a Virginmedia account so it then worked
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Let’s get cracking 🏴💚 🇺🇦🚲🚶♀️🌿
(@eilidhmurray3) reported
Still down @virginmedia - that’s 24 hours now. Update would be welcome particularly as you are going to charge me 25% more for your ‘services’ ? #crapservice
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Finance Jonathan
(@FinanceJohnath1) reported
@virginmedia I have tried to leave Virgin media three times now each time they have cut me off when 'transferring me'. Seems a tactic that they are using to avoid losing another customer due to their price hike. Awful customer service. @MartinSLewis is this happening to others?
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Helen Gatward
(@xHelsx) reported
@virginmedia It was his account originally, changed it to my name after we got together to get a better deal. Then I renewed as we were still together, but not since 2020. And now he's renewed it in my name. I just want to speak to someone to be able to cancel the account and contract
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Barrack O'Malley
(@BarrackOMalley) reported
@virginmedia Virgin refuse to help. There is no other way of explaining it. I’ve told you I can’t get through to anyone. You have continually ignored me. Hence no other option but to cancel and ask for refund.
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mike hammonds
(@redham35) reported
@virginmedia Your text service is utter crap. So because your customer service is so appallingly bad I now need to go through the hassle of sending you a recorded delivery letter at a cost to me. Pathetic way to treat long standing customers.