Virgin Media Outage Report in Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Borough of North Tyneside come from postal codes NE27.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Borough of North Tyneside, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Borough of North Tyneside and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 04: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Hebburn, Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Hebburn |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Borough of North Tyneside, England
Latest outage, problems and issue reports in Borough of North Tyneside and nearby locations:
-
Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
-
Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
-
Liam A Cottam
(@LiamCottam) reported
from
Hebburn, England
@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
-
Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
-
neosalad
(@neosalad) reported
from
Walker Gate, England
@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
-
Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
-
Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
-
Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
-
Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
-
T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
-
Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Rob Buckley
(@buckko7) reported
@virginmedia morning, I have tried to call following notice of a price increase, can I cancel my account here please?
-
Melric ✿ Love Rowan & Villy 2020
(@kamisfortune) reported
@virginmedia Been without internet for over a week now. We got an engineer out yesterday, who first said we would have to wait 1-2 weeks for the council to fix it, then said an engineer would be sent out yesterday between 1 and 6 - nobody showed up. I shouldn't be paying for a month of no net
-
Ann-Marie Leach
(@PoweredByPepsi) reported
@virginmedia #virginmedia why has the internet and TV service been on and off like a newlywed's nightie since yesterday afternoon? trying to work for a critical service here!
-
Luke Glackin
(@ljglackin) reported
@VirginMediaIE @virginmedia broadband down in Dublin 7 since 7:30am. Is there an outage?
-
Ben Frazer
(@BenjFrazer) reported
@virginmedia over 60minutes and three hang ups later. I am doing as you said “call” and I’d be better standing outside and shouting. I have logged an @Ofcom complaint and emailed Tom your CEO. #dontusevirginmedia any other customers experienced the “cut you off” tactic?
-
Frank Martin
(@Lppink1) reported
@virginmedia Internet Outage in BR7 area web service check on VM shows no issue. Local WA groups alive with outage across area.
-
Lionel Pead
(@DoctorPead) reported
@virginmedia Would you therefore please cancel my contract- I can’t get through to your call centre- hence my resorting to Twitter
-
John Spandli
(@BentexTv) reported
@AuditsAbsolute @virginmedia Best thing I ever did is get rid of them.Had zero problems since I went unlimited with 3.
-
Rachel
(@rachlfletcher) reported
Virgin Media customer service atrocious - my husband has spent the best part of the last two days on the phone trying to resolve an issue that we’d already discussed with them months ago when we cancelled our contract - they’ve disconnected him four times!!! @virginmedia
-
Mark Ingram
(@marki3756) reported
@virginmedia can I get some help please. I spent around 45 mins on the phone to someone and was told I would receive an email about changing my contract that I'm no longer in. This was 5 days ago and still no email