Virgin Media Outage Report in Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Borough of North Tyneside, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Borough of North Tyneside and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 06: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields, South Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
||
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Borough of North Tyneside, England
Latest outage, problems and issue reports in Borough of North Tyneside and nearby locations:
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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B o b W o o t t o n
(@bobwootton) reported
@virginmedia Did full reset on router which enabled me to talk to it via hardwired laptop. Tried entering modem mode again, having again, had to repeat escape procedure. Need help getting working modem mode…
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kalsarikänni
(@9wv1) reported
@virginmedia They obviously listened. Had a call from someone at Virgin who persuaded me to remain a customer and would sort out my issue. Guess what. A week later still no resolution. If people want a decent service go to @skytv
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Wayne
(@waynec40) reported
@virginmedia This is not customer service this is someone sitting behind a pc having fun on Twitter while getting paid. If you care about ya customers trying making contact with them!! Be human!!
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Rkitek Design
(@RkitekDesign) reported
@virginmedia - Been out of internet for the past 6hours.??? Please update on the outage in the UB5 area???
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Craig Johnson
(@jo9252) reported
@LeeHannan1 @virginmedia Awful @virginmedia I urge customers not to use them
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chloe💙
(@chloe943x) reported
@virginmedia I messaged the one who came to my house the other day, the one who stated there was a cable problem outside and he arranged for another engineer to fix that cable. He was able to come round to look at everything again and told me that nothing has been done with the cables.
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Sajad Hussain
(@mustafa1060913) reported
@virginmedia Still having intermittent problems , any ideas on how I can resolve this ? I can’t speak to anyone at this moment as it’s proving very difficult to get technical advice
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Wayne
(@waynec40) reported
@virginmedia I’m not downloading browsers just for this. My phone works just fine for me so@it’s clearly your software. When you decide you wish to be human and make some other arrangement let me know. This just adds to my complaint! 🚿 💩
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Steve
(@Steviegee1157) reported
@virginmedia What an absolute joke , your service is rubbish and your customer service is even worse.
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Matthew Theobald
(@DirtyLyle) reported
@virginmedia Nope. Just said that’s the way it works. If they arranged one today, it would be deleted straight away and I was to call back on Friday morning if the issue was still happening. It’s been happening for about 6 weeks so I’m guessing it’ll still be happening then.