Virgin Media Outage Report in Mitford, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Mitford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Mitford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Mitford, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, South Shields, Bedlington, Newbiggin-by-the-Sea, Jarrow and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Mitford, England
Latest outage, problems and issue reports in Mitford and nearby locations:
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Amy McCord
(@amymccordx) reported
from
South Shields, England
@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Don't bother 💭
(@emilbordon) reported
@MrTopple @virginmedia That’s happened to me before. I try to keep them dangling thinking they’ve got a ‘vulnerable’ in the line and get in a faff asking how much money do they need to fix the problem? **** off for a bit then come back and pretend I have dementia - and try to repeat the same action...
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em ☀️
(@_emhay) reported
@virginmedia Yeah I’ve done a scan and apparently my signal is “great” but that’s probably because I’ve had to turn off Wifi on every single device in the house just to get it working on my laptop so I can actually work for longer than 2 minutes without getting kicked out of the network!!
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Lewis
(@Lewis_1417) reported
@virginmedia I am getting a time synchronisation error on my router and I keep having to reset it. I’ve tried calling but can’t get through as it just checks my services then cuts me off. Please can you tell me how I can get access to some support?
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francesca🧡
(@francxscaa) reported
@virginmedia @virginmedia my mum has been trying to get through to someone since 5th January and she keeps getting put through to different people who put her on hold and then the phone line goes dead!! We just want to speak to someone about this issue as it’s not right at all!
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Kevin McGuinness
(@McGuinnessKevin) reported
@virginmedia I’it doesn’t change the fact that the broadband is very poor.. maybe faster at times but the jitter and ping rate at always over the place. Not to mention bad customer service when people just hang up the phone on you mid conversation when you’re not even being rude to them.
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sharon Elizabeth Noa
(@SharonNaokes) reported
from
Wythall, England
@virginmedia My main issue is that I need to speak to someone!! How do I do that? The line is constantly busy and won’t even put me on hold, the website says I need to speak to someone to deal with my requests! Can you see my problem? It’s appalling.I’m paying for a service I’m not receiving
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🌙Penny🔮 #blacklivesmatter
(@pennypentan) reported
I have a seething hatred for bureaucracy today. Why can’t Virgin Media let me leave without taking an extra payment for the bill I shouldn’t be paying because I don’t require their service from that date. I do get it refunded BUT in a month via cheque during a pandemic 😒
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Kanwar
(@kanwargur) reported
@virginmedia It's another tough day with no Internet & seems no one @virginmedia really cares about customer service & just been told by customer services manager isn't available to talk.The only option now is to look for another provider .
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Pablo Gonzalez
(@PabloMGonzalez) reported
@SharonNaokes @virginmedia Another afternoon spend trying to contact virgin media customer services. PLEASE ANSWER MY CALLS I AM BEGGING YOU . Customer account number 042050710
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sophie goodwin
(@xsophiegxx) reported
@virginmedia I need to speak to somebody directly, i have tried for 3 days now, and to have the phone put down on me is just not very nice especially when i was on hold for nearly 1 and a half hours! I will try tomorrow and no success will be leaving.