Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Jarrow, Borough of North Tyneside, North Shields and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashley Elsdon
(@IamAshleyElsdon) reported
Every time I raise a complaint with @virginmedia I get a response that starts with “we tried to contact you” which is strange as they never call me. I wonder why that is, maybe it’s because they’re the worst company ever
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connor
(@pompey4502) reported
@virginmedia so i cant get help with my **** internet as knowone answers the phone
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Lee Allen
(@chel_lee64) reported
@virginmedia Considering you never reply to DM’s how are we meant to know you’ve gone quiet?
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J C L
(@jayceelaoto) reported
@virginmedia we called to cancel, explained the issue to SEVERAL operators, one convinced us to try a contract WITH the HUB 4. Almost 2 months now and we still don’t have it. Called to say we haven’t received the hub 4 weeks ago and said there is no note to say it’s being sent...
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Luke Pawley
(@LukePawley1) reported
@virginmedia No. They said they could not help me if I couldn't have an engineer in the house. I just feel really quite upset about it. We are simply not in a position at the moment to put our child at risk.
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Charlie
(@CharlieBooker7) reported
@virginmedia In other words you don’t really care about that you literally don’t have time to help customers.
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John
(@se3john) reported
@virginmedia But... but... Who will be there to ask me if I'm using a wired or WiFi connection and other completely irrelevant questions when the peak time traffic renders your network unusable?
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia What about fixing problems for people you have already been paid by who haven't had their service?
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Nina Wilde
(@NinaWildeUK) reported
@virginmedia 3mbps is a ******* joke You've not sent anyone out to fix anything either Time to change suppliers I think as you obviously don't care about those who pay a ton for your services
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JMH
(@JaMaicanHulk) reported
@virginmedia imagine telling a customer they have to wait until 4th May 2021 for a fault at your end to be fixed. Then not even offering to not charge me for the days I’ll have no service.