Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (15%)
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Total Blackout (10%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, North Shields, Wallsend, Whitley Bay, Hebburn, Jarrow, Bedlington and Washington.
City | Problem Type | Report Time |
---|---|---|
Gateshead | Internet | |
Gateshead | Total Blackout | |
Newcastle upon Tyne | Total Blackout | |
Newcastle upon Tyne | Internet | |
Newcastle upon Tyne | Internet | |
North Shields | Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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Simon Clark
(@Clarquey) reported
from
Walker Gate, England
Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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gordon
(@gordysocceruk) reported
from
Gateshead, England
@virginmedia How long is this outage going to last been off for neatly 4 hours.
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia is your broadband down in this postcode NE261AG plz
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
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Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christian James Bull
(@ChristianJBull) reported
@virginmedia I've been speaking to several people today since 13:30 this afternoon. Thats over 6 hours. Not 1 person has listened to word I have said. I have been called the wrong name, twice. Your customer support is horrendous. I'll be cancelling in the morning
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Aaron
(@azzamelion123) reported
@virginmedia I have tried to have a web chat with Akua from your team and it takes forever to get a reply after typing a message, they was also no help at all and couldn’t help, as I have previously said many times, I would like to talk to someone via a telephone call please @LutzSchueler
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S T
(@ScottyThorpe26) reported
@steveeades Piss take isn’t it RE Virgin media, I currently pay £58 p/m until May, when my discount will end. My bill would go to £106, then another £8.50 on top! £114.50!! I’m cancelling mine a month before and will be getting my partner to sign up as a ‘new customer’
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The Marvellous Muttdini 🏴🔰💜🤍💚
(@bigwows) reported
@cmairsy @virginmedia Sounds like them. I can recommend Zen. Been with them 15+ years. Not the cheapest, but outages are v v rare (every few years…), customer service is excellent and they never increase the price unless you upgrade your service.
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Margo Herman, Short Stories
(@ShortStoryMarge) reported
@virginmedia customer v and complaints impossible to lodge or access #infringement of #consumer #rights?Please advise with functioning links asap.
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Greg Eden 🌹
(@EdenGreg) reported
@steveeades @virginmedia I believe you can cancel and not accept the price hike without any penalty. Ask Virgin Media I believe that is correct?
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Tim McElligott
(@TimMcElligott4) reported
@virginmedia I think there should be a law against only being able to cancel a contract by making a phone call. Anything you can do @MartinSLewis ? I'm being messed around by Virgin currently. Having to hold to speak to someone having gone through all the "options" to start 30 days notice
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Alex ༺🦋༻
(@VaeVicto) reported
@virginmedia The Consumer Rights Act 2015 dictates services must be provided with reasonable care&skill. In my opinion you are not currently using reasonable care or skill when providing this service.I would like you to fix the problem or least answer when I ring for over 1hr
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navana 💋 matthew 💋 shelby 💋 ewan
(@0_ashfield) reported
@virginmedia Didn’t get through again today. How much time do you think I should be on hold. My last complaint started as I had been in hold a total of 14 hours!
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FM
(@Fred_Mullin) reported
@virginmedia Thank you. Do YOU have ability to DM me? If not, PLEASE escalate to someone who can, & I’ll provide my contact details safely. The underlying issue should not be this hard to resolve technically & issue arises from attempted fraud (scamming). An email conversation wld be best