Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Consett, North Shields, Gateshead, Chester-le-Street, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Consett |
Wi-fi | |
| North Shields |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
||
| Gateshead |
TV |
Community Discussion
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Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ginges Life
(@GingesLife) reported
@virginmedia Been having latency issues with machines on the same hub 3 network. Nothings changed and worked fine before. Getting to the point I cant access the hub sometimes. Is there any diagnostics built into the hub I can use to test it, or can you? #SickOfRebooting #Hub3Sux
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David.
(@ElJaffoGuzman) reported
@virginmedia get your **** together. you was meant to come and address congestion issues in my area, and now its been pushed back another ******* month? what are you playing at?
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Sonny
(@sonnybhadal) reported
@virginmedia have the worst customer service team I have ever experienced, Live chat team are comical at best, the complaints team are non existent. Awful service.
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A. (im 6’3)
(@Abaan_12) reported
@virginmedia it’s saying there’s an intermittent signal issue MATE
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M Salloo
(@msalloo84) reported
@virginmedia absolutely terrible service. Just want a simple broadband disconnect and have called 3 times because they keep cutting my call. 1st call made in March and still have not sorted it out. I’ve cancelled my direct debit. On the phone now, again just silence.
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Philip Page
(@Phil_Page227) reported
Is there a problem with @virginmedia email? I cannot log in
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Sammie J Halley
(@SammieJHalley) reported
@virginmedia I am losing the will. My internet is constantly dropping off. Today it’s dropped over 20 times! No good for working from home (NHS). I’ve done all the checks it’s just completely unstable and I need it to work. Been gradually worse from Monday to now. Help!
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Andy Mighalls
(@DarkDrakan) reported
@virginmedia Yes I have tried both and nothing happens on either option. According to the status tracker it could be midnight tomorrow by time the issue is fixed.
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IrishBaller86
(@Cronin_10) reported
@virginmedia When did you start adding charges to my contract without telling me & then your chat reps trying to pretend it was already the same price. Can someone respond and help with this as your reps on Whatsapp are not one bit helpful. #AwfulService #virginmedia
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Chand Jethwa
(@chandjethwa) reported
@virginmedia I have been in contact with your team since 13th March. I have held numerous telephone conversations and unlimited WhatsApp chats. So not sure which date you referring to? On 16/05/22, I was advised the manager would call me within an hour or two but that never materialised.