Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Chester-le-Street, Jarrow, Hebburn, Consett, Blyth, Bedlington, Wallsend, North Shields and Blaydon-on-Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Chester-le-Street |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia My service should have ended in May as per contract. Gave 30 days notice on WhatsApp then you took money anyway. Called again was told contract is still running ! Spoke to 5 people on that call nobody was able to help
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Its Not Ideal
(@Spook14xx) reported
@virginmedia Yes new quote less,for reduced service. Next two bills higher,yet contract doesn’t end until 31/7, reminder letter received 7/7.Man on phone said my deal already ended?He transferred me, got cut off, he was a bit abrupt. Bill explanation was different to lady spoke to previously
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia I now have to waste more of my time to log a complaint with CISAS as i have done and won my case previously. You have the worst customer service in the country. Own that and do better. Your oversees service centres are run by dishonests people and we've had enough.
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Tim Pailthorpe
(@timpailthorpe) reported
So my only option is to wait for the order to be fulfilled then cancel the @virginmedia service. But this time never ever to order anything from them again for making such a simple process impossible 2/2
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Fine. Sort your oversees customer service centres out. They're giving Virgin a really bad name. This is based on experience over the past 7 years with three moves. Say one thing do another. As soon as i speak to someone in the UK things get resolved but wasting all of our time.
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Adrianna Gladkowska
(@AdriannaGladko1) reported
@virginmedia What about all my open complaints and no response? Can you help with that ?
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Simön_Says
(@n17_oap) reported
@virginmedia Both and I’ve phoned your “customer service “ people dozens of times and they usually manage to magically make it ok for a few days at most then back to the usual buffering,lagging,very poor range (can’t watch anything streaming upstairs as it continues to buffer)
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Dealing with your oversees customer service reps is literally like dealing with criminals. There isn't one bit of honesty in how they run your customer service. They say one thing and consistently do another. I took pics of my chat with your rep and now i go to CISAS
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Fahra P
(@FahraP2) reported
@virginmedia No complaint has been raised as yet. I feel as if the installation team are fobbing me off
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Benny Hall
(@BennyHall17) reported
@virginmedia Before it stopped working the tv was fine but Netflix wasn’t working so I restarted the TiVo using settings 3 thumbs down and last channel and since then it’s stuck in the reboot loop