Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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Deborah Gibson
(@Deborah24780132) reported
from
Newburn, England
@VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!
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Cameron Ross
(@pumbingchap) reported
from
Newcastle upon Tyne, England
@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Crichton
(@crites46) reported
@redfragglepigs @virginmedia I have to admit it's getting to the point where there can just come and take it all away. I can't believe they treat customers like this and we have been with them over 30 years. My wife is at her whits end with them and waiting for call backs, as I said one days was 6 hours 📞🤔
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Helen
(@helenlouise2702) reported
@virginmedia I have no broadband and cannot get through to anyone. Nobody replying on chat support and been on hold on the phone for ages
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Peter
(@freshbins) reported
@gospiteri1 @virginmedia I’m sacking them in the new year... Very poor service to say the least! I have phone contracts with them for all my family, broadband, massive tv package and house line with them including all insurances.... they still haven’t sorted a complaint from early this year! #getrid
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Eddie Forson
(@Ed_Forson) reported
@virginmedia broadband has been terrible for days now, forcing me to use my phone's 4G for everything. Already had to pay for extra data TWICE! Please, can you fix my broadband problems? Plus it would be nice for you to refund me the extra data I bought. Your service is not cheap
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CaravanVlogger
(@CaravanVlogger) reported
@MumOnAMission3 @colinrimmer7 @virginmedia Broadband really should be at the same level as Gas, Electricity and Water as an essential service. Companies that delivery broadband get away with far too much interruption to services..
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Paul Edgar
(@body_mindfitco) reported
@virginmedia I've tried that but the helpline says they are extremely busy and you just hang on without getting through. What's more worrying is the lack of landline available for my vulnerable parents and the nurses can't contact them. Is there a way for you to arrange an appointment?
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Tomasz
(@TomaszTweets) reported
@bt_uk ... an engineer visit to enable my fibre-to-the-home even though I have it in my cupboard as we speak. I hope you can see this is a dreadful customer experience! @virginmedia you reading this? I have your fibre as well here, can you take me off BT’s incompetent hands? 😭🙏
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Sally-Cinnamon 🤍
(@cinnamonstixxs_) reported
Your customer service is vile, I don’t even want your services now so can you sort this out please as I’m already going to be charged for services I can’t use. @virginmedia
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Paul Goodyear
(@pgudge) reported
@virginmedia Thanks for reply, tried in Chrone, Firefox and Edge, all error the same. You have to login so could be my account? No alerts or messages though.
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Jonathon Evans
(@LazyNemophilist) reported
@virginmedia A further two weeks have passed and I'm no closer to getting my Internet restored. You have cancelled for 6th time with zero notice. I've received nothing in the way of compensation and am still being charged over £55 a month for no service.