Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Gateshead, Whitley Bay, Hebburn, Chester-le-Street, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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LadyDi
(@didixon74) reported
from
Ryton, England
@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
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Paul Corney
(@Corney77) reported
from
Choppington, England
@virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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LadyDi
(@didixon74) reported
from
Ryton, England
@_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Jessop
(@DixieJessop) reported
@virginhelp @virginmedia Hi there My 92 year old mother in law has been without her landline phone for over a week She has been charged £99 for engineers to visit but not fix it It is linked to a panic alarm as well This is unacceptable?
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vanessa
(@vanessa_sherie) reported
Wtf is going on with my @virginmedia @richardbranson if this ain’t working by the time arsenal kick off at 7:15 I want my £50 back for sky sports package pronto .
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🌈Thoughts Aloud!😷
(@lpz3) reported
@virginmedia I accessed that using paid for @giffgaff data when your broadband was off in our area for 4th time in 6wks (or less). @Ofcom - is there any scope for auto refunds when a service is not reliable? The 24hr loss of use thing is pointless for us as its off for less - but often!
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Sam Stallan
(@SamStallan) reported
@virginmedia Our home set up was 4 days late arriving and we can't even use it as the engineer date was moved to a week later. I do hope our bills won't start until the service is up and running or I will be cancelling. Oh and the chat service is terrible. No one replies.
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david ledgard
(@davidledgard) reported
@virginmedia I want to complain about the service...... Internet off again ....... why will it take nearly 2 weeks to get back online ???????
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★𝐀𝐒𝐈𝐍𝐂𝐋𝐀𝐈𝐑𝐒★
(@ItsSinneh) reported
@virginmedia **** you, your shitty WiFi and your joke of a company.
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Nicola
(@nicola_jane98) reported
Virgin Media has the worst WiFi on earth. I think a sting and tin cans work better than their WiFi.
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Charlie 🧑🎤 (she/her)
(@charliejhadley) reported
@virginmedia Yeah, I’ve opened an official complaint but now I’m waiting up to 72h for reconnection despite it being completely your fault. From a data security point of view this is a mind boggling error. What’s even the point of having security on accounts if this can happen?
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Linsey Elliott
(@LinseyElliott) reported
@virginmedia @amieerundle @virginmedia u pay to watch live,great you are reshowing it, what's the point in paying £26 to watch it the next day when u can see updates for free.People paid for the full fight, not just the main event.Undercards are just as important.Its a joke,not accepting this poor excuse.
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Martin Ramsey
(@MRamsey1974) reported
@virginmedia Is this for real??! I paid to watch the event live!! If you paid £25 to see a show in the West End and the performance was ruined by technical issues - would they tell you, it was ok for the last song and it’s being performed again tomorrow if you want to watch it again? #refund