Virgin Media

Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newburn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newburn, Newcastle upon Tyne, England 10/30/2025 13:10

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newburn, Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Washington, Whitley Bay, Blaydon-on-Tyne, Consett and Stanley.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNorth Shields E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newburn, England

Latest outage, problems and issue reports in Newburn and nearby locations:

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating

  • kirsty_ferry Kirsty Ferry (@kirsty_ferry) reported from Blaydon-on-Tyne, England

    @virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.

  • GraemeBell_NUFC Graeme Bell (@GraemeBell_NUFC) reported from Newcastle upon Tyne, England

    @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

  • HBP_Surgery_CHS Ben Banerjee (@HBP_Surgery_CHS) reported from Walker Gate, England

    Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • paddyrat Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    @nowtgoodtosay @virginmedia And every bad experience you have, they make sure the next one is worse. Like a competition!

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia WiFi in #ne5 been awful for a few days, are there known issues in this area????

  • paddyrat Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    @virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...

  • L88HRS Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • Mezzy14 Lee Mayes (@Mezzy14) reported from Ryton, England

    @virginmedia broadband is down once again in NE21. How long is this going to go on for? Its now been 2 weeks of issues and from the looks of it im not the only one complaining

  • fi_smth fi ✨ (@fi_smth) reported from Whitley Bay, England

    as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    @virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @kerouac151 @virginmedia Posh down there mind

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • allymcgeorge A. D. G. McGeorge (@allymcgeorge) reported from Whitley Bay, England

    @virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • askgeez Guy F (@askgeez) reported

    @virginmedia It says no issues

  • LucyB95CB LucyB (@LucyB95CB) reported

    @virginmedia @virginmedia hi no it’s deffinately my new account number on both app and site. How do I make a complaint please? I’ve spent hours trying to sort this out and you keep writing to my old address

  • MeganJuliaaa_ megan (@MeganJuliaaa_) reported

    it’s another day where virgin media’s internet is broken and has speeds so painfully slow using a snail would make things load

  • PoultonSmith Anthony PoultonSmith (@PoultonSmith) reported

    I wonder if @virginmedia could tell me how, when I don’t have a dialling tone and thus can’t get a call out, how I can dial 150 to report the problem to them?

  • AnfieldRd2000 Koi🐠 (@AnfieldRd2000) reported

    @virginmedia I bought the Wi-Fi pods and it’s still just as bad

  • satayRL Satay (@satayRL) reported

    @virginmedia Yes used the connect app and tried WiFi trouble shooting. All im getting Is suggestions for a £5/m upgrade to WiFi pods. I however won't pay extra for a feature I was promised on sign up. It was literally the deciding factor for leaving sky, guaranteed speed in all rooms.

  • UnitedByApple Apple & MUFCfixtures (@UnitedByApple) reported

    @virginmedia No. Worse. No internet since 2345hrs last night and currently almost 8am. Estimated fix time was 4h30m ago. Only pay £67pm for this ‘service” too!!! Twice in 48 hours now extended down time. Not good enough.

  • TosinTweets Tosin (@TosinTweets) reported

    @virginmedia Your engineers haven't attempted to replace the wall connection or potentially faulty hub. Would make sense for them to attempt that right? Is a forum chat to enlighten your engineer or show me how to fix a problem with virgin services? If virgin cannot fix it cancellation it is

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi

  • Beryl11943965 Beryl (@Beryl11943965) reported

    @Wyatt46096266 @virginmedia I'm going to find you from another twitter account as worried about data. I purchased another data supply to help us. Otherwise we are completely cut from the outside world