Virgin Media Outage Report in Newburn, Newcastle upon Tyne, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newburn, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Blaydon-on-Tyne, Consett, Stanley, Gateshead, Wallsend, Shiremoor, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Whitley Bay |
Internet | |
| North Shields |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Newburn, England
Latest outage, problems and issue reports in Newburn and nearby locations:
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Steph.
(@stephwales_) reported
from
Gateshead, England
A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
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Steph.
(@stephwales_) reported
from
Gateshead, England
1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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David
(@Dave_is_Elvis) reported
from
Boldon Colliery, England
@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is my internet not working ne4 8qh please sort it 🙏
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JimboSlice
(@Jimbo_S1ice) reported
@virginmedia can you please explain why once again my install date has been delayed?! As a new customer this is now getting beyond a joke and I’m seriously thinking of leaving before I’ve even started
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia The call centre say "we will call you back in two hours because the tool we need is not working" They don't call vbqck. One female operative was friendly, but after 45 minutes she, like Jomil before, said "we can't change the details" She passed my wife on to a male call handler
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spydamanz
(@spydamanz) reported
@virginmedia I expected that that’s exactly why you have a 2 star rating (poor) on Trustpilot. I am not wasting my time making anymore complaints to your incompetent staff thanks I will just let everyone on social media platforms hear how terrible you are
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ItsBentley (Aaron)
(@itsbentleytv) reported
@virginmedia Yeah with huge respect this been going on for over a year. So I won’t hold my breath. Just do your job and fix it before someone gets hurt. As I’ve said previously. School nearby and there’s sharp edges on the cupboard. Only takes a kid to trip and get hurt.
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia We have tried to phone your call centre, and twice a man has hung up on when my wife tries to speak to him. It's her work broadband account so she has to place the order - but obviously there is a cultural difference and male callers have a problem with female callers.
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Helen Polley
(@PrettyPolley) reported
@virginmedia Hi, as per my origi al tweet, I've been on a WhatsApp conversation with various people since 9am this morning. It's indicative of the state your customer service is in. All I'm asking is consideration of the fact I have been trying to close my account for days.
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Abdel Reda
(@ahrida) reported
@virginmedia very bad experience with Virgin media. Residential team tells me something completely different to what the business time has told me . Please help 🤔
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Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia Here are some frequently asked questions missing from your automated service: Why do you outsource customer support to people who are, understandably, struggling to understand callers from a land 5000 miles away in a different time zone?
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Jake Hackleton
(@Jake2020202111) reported
@virginmedia Virgin Media we had a new fibre line fitted on the 9th of march still hasn't been fixed. Got off the phone to customer service an hour ago told me there's nothing they can do. Said they can book another tech visit but nothing is getting sorted had 4 months of bad internet.
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steph
(@stef_ann_ee) reported
@virginmedia hi, please can you confirm if my contract has been cancelled. I never received a confirmation email and I don’t wanna call again as I’ve just spent £42.34 for 58 mintues of being passed from person to person.