Virgin Media

Virgin Media Outage Report in Newcastle upon Tyne, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE1, NE4, NE98 and NE5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle upon Tyne, England 08/02/2025 10:30

August 02: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Seaham, Gateshead, Sunderland, South Shields, Wallsend, Boldon Colliery, Consett, Jarrow, Blyth, Hebburn, Chester-le-Street, North Shields and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSeaham TV
United KingdomNewcastle upon Tyne Internet
United KingdomSeaham TV
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • Dawnletsfaceit Dawn knight (@Dawnletsfaceit) reported from Consett, England

    @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

  • SharBella72 Bella (@SharBella72) reported from Sunderland, England

    @virginmedia internet is down, again in Sunderland area.

  • maxinetennet74 Maxine Tennet (@maxinetennet74) reported from Walker Gate, England

    What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    @virginmedia down in Newcastle? How am I meant to work?

  • classicm Mike Moody (@classicm) reported from Newcastle upon Tyne, England

    @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

  • KeithRwc Keith Dawson (@KeithRwc) reported from Washington, England

    Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

  • pearceswan David Pearce (@pearceswan) reported from Newcastle upon Tyne, England

    @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

  • pearceswan David Pearce (@pearceswan) reported from Newcastle upon Tyne, England

    @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

  • liam_Tinybuddy Liam (Tinybuddy) (@liam_Tinybuddy) reported from Newburn, England

    @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

  • didixon74 LadyDi (@didixon74) reported from Ryton, England

    @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

  • didixon74 LadyDi (@didixon74) reported from Ryton, England

    @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

  • TrevorRidley Trid (@TrevorRidley) reported from Whitley Bay, England

    @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from South Shields, England

    @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • moodykels Kelsey✨ (@moodykels) reported

    @virginmedia Hi my Virgin Media Broadband has been down all day and all I get is check back in 24h on the website?! Not any information ?

  • morse64 ian Morson (@morse64) reported

    @virginmedia what an absolute joke... cant access online due to this new Virgin media / O2 login. I do not have access to the email account and rang customer services to change it. Still no joy

  • rockorstone rockorstone (@rockorstone) reported

    Is anyone else having problems with virgin media this year, so poor and it has gone down again estimated fix 6 aug!!!! #virginmedia

  • scaramanga3ball Real Reptilian💙 (@scaramanga3ball) reported

    @virginmedia What's happening virgin media? Can't gain access to my account because you've decided to make me link it to an O2 id account, I'm not at O2 customer. What is the point of offering a service which clearly doesn't work.

  • Sherl06303 David Holmes (@Sherl06303) reported

    @virginmedia I don’t think I have the time and dedication needed to be a Virgin Media customer any more. Sky beckons.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @AlisonLMercer @O2 @virginmedia Yes there are loads affected. There’s a Facebook group specifically for problems with Virgin and this problem is highlighted significantly.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @virginmedia @chaitu99 Unbelievable that it’s taking so long. The trouble shooting step in your link is saying to register for a Virgin Media account but we already have an account.

  • mjaanensen mjaanensen (@mjaanensen) reported

    @virginmedia please can someone contact me. I no longer have access to the e-mail address associated with my account, therefore cannot login to my virgin media and cannot change the e-mail address associated. Help! Also your internet is awful at the moment but can't run any tests

  • Christo24382100 Christopher Aveyard (@Christo24382100) reported

    @virginmedia Believe it or not, still no change. It says that the email linked to my account is [object OBJECT] so I can’t link it to my virgin media 02. I’ve told god knows how many advisors this and no one is helping. I’m getting tempted to cancel and go back to sky

  • Christo24382100 Christopher Aveyard (@Christo24382100) reported

    @virginmedia I’ve been with Virgin Media for two weeks and haven’t been able to log into my account, I’ve spoken to so many advisors who tell me to wait anywhere between 24-72 hours and try again. Terrible costumer service so far, no one seems to have a clue what they’re doing.