Virgin Media Outage Report in Newcastle upon Tyne, England
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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Seaham, South Shields, Newcastle upon Tyne, Consett, North Shields, Gateshead, Chester-le-Street, Hebburn, Sunderland, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Seaham |
Internet | |
| South Shields |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Consett |
Wi-fi | |
| North Shields |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Lee
(@L88HRS) reported
from
Whitley Bay, England
@virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!
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Paul Banks - Tenor 🎶🇪🇺
(@paulbanks60) reported
from
South Shields, England
@virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳
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fi ✨
(@fi_smth) reported
from
Whitley Bay, England
as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me
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Ben Banerjee
(@HBP_Surgery_CHS) reported
from
Walker Gate, England
Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Chilli Vanilli
(@AdamOnCaffeine) reported
from
South Shields, England
Can anyone at @virginmedia virgin media tell me why the internet drops out every time it rains? The technicians only want to diagnose a fault on the line to the house and they never seem to be out when it's also raining. It's very frustrating.
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@kerouac151 @virginmedia Posh down there mind
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Jon Lane 🌈 ✊🏿
(@jonlane86) reported
from
Blaydon-on-Tyne, England
Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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Lee Mayes
(@Mezzy14) reported
from
Ryton, England
@virginmedia broadband is down once again in NE21. How long is this going to go on for? Its now been 2 weeks of issues and from the looks of it im not the only one complaining
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@nowtgoodtosay @virginmedia And every bad experience you have, they make sure the next one is worse. Like a competition!
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Graeme Bell
(@GraemeBell_NUFC) reported
from
Newcastle upon Tyne, England
@virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
@virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia WiFi in #ne5 been awful for a few days, are there known issues in this area????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gillian Eeles
(@Gillyeeles) reported
@virginmedia @Tinkerbellsmit2 Thank you for replying and giving numbers but the issue is that you are just kept on hold for a very very long time. We don’t have time to sit waiting on hold!!!
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Thomas Geoghegan
(@thomasgeoghegan) reported
@virginmedia Says no issues, but I know there are issues. Nobody can tell me when BB will be back.
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Ian Hadders #FBPE
(@HaddersIan) reported
@alicurrie26 @virginmedia spend 2 days trying to cancel, then they offer you a more expensive deal than you are currently on! The company policy is upside down!
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Andy Parsons
(@andyPeas) reported
@virginmedia Ok so you know it's an area fault. Quite a few customers are without internet (half my road) and by this time quite annoyed. But you're gonna do nothing to help with that? My problem has persisted since sunday and is due to last until tomorrow. Send me a mobile dongle!
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Aideen Smith
(@aideeny) reported
@virginmedia No my complaint hasn’t been responded to and the other complaints I was advised over the phone and just notes out on my account apparently.
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Asif Mahmood
(@Asif1LFC) reported
@virginmedia Yes, numerous times, I've even tried standing on one leg, balancing a coffee table on my head whilst standing in 🔥 coal but still getting poor connectivity. I'm just waiting till August so I can change providers.
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Claud Burkinshaw
(@ClaudBurkinshaw) reported
@virginmedia And still, after all this, you've yet to offer for someone to contact me in relation to my problem....maybe @Ofcom will be more interested than you are.🤔 It is clear that I'm wasting my time, talking to disinterested people, probably sitting on their sofa at home, Wired to a hub
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AIan GauIt
(@AlanGault1) reported
@virginmedia VM need to train their customer service team in the Philippines how to listen and how to tell the truth. Thankfully I eventually got speaking to someone in the UK who was very helpful and had to fix the mess made by their colleagues.
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patternagainstuser
(@patternagainst1) reported
@virginmedia So sick of this company. My signal drops at 3pm most days and the rest of the time is incredibly slow. Impossible to speak to customer services and when you do they just suggest restarting router. Stop promoting what you can’t deliver.
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jeremy ridgway
(@jeremyridgway) reported
@virginmedia Hello - just called to cancel my contract, agent would/did not give me her name when I asked so I have confirmation that I've given notice to leave - will I see this confirmation in my online account?