Virgin Media outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Sunderland, Wallsend, Gateshead, Jarrow, Consett, and Blyth.

City	Problem Type	Report Time
Newcastle upon Tyne	TV	2 days ago
Newcastle upon Tyne	Internet	4 days ago
Bedlington	Internet	5 days ago
Newcastle upon Tyne	Wi-fi	6 days ago
Newcastle upon Tyne	Wi-fi	7 days ago
Newcastle upon Tyne	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  Rockcliffe Files (@RockcliffeFiles) reported 12 seconds ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Steph. (@stephwales_) reported 29 seconds ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  Bob Scott (@scotty8461) reported 53 seconds ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Helen Embleton (@HelenEmbleton1) reported 5 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 7 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  Sam (@purplelime) reported 15 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 16 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 18 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 19 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 20 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Trid (@TrevorRidley) reported 22 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Victoria barry (@VictoriaBarry82) reported 23 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  Gareth Miller (@geemiller71) reported 27 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  LadyDi (@didixon74) reported 33 minutes ago from Ryton, England

  @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

• 
  Dowlo (@dowlo100) reported 33 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  liam sholder (@liamsholder91) reported 44 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  The Geordie Villan (@geordievillan1) reported 46 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Mr Smoggie (@PaulCraig24) reported 47 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Sam (@purplelime) reported 49 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 53 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Garry (@gwfvrowell) reported 7 minutes ago

  Usual poor standard of customer service @virginmedia 🤬🤬🤬

• 
  Robin (@Blinkfan180) reported 7 minutes ago

  @Simon_Whale @virginmedia Terrible service. Internet would regularly drop at least once a day. Been on gigaclear and Internet has gone down twice in 10 months. Speeds comparable too. Also use sky stream. All good too.

• 
  Gary Mullen (@mullengary92) reported 8 minutes ago

  @Simon_Whale @virginmedia I had a huge bill and never paid it Not heard back from them

• 
  Scott Ivell (@scott_ivell) reported 12 minutes ago

  @virginmedia Hi. We have no phone service at home. Service status shows no issues. when i call home from mobile says 'not been possible to connect you' so it's not our handsets - can you diagnose please

• 
  Si 🔰🏴󠁧󠁢󠁥󠁮󠁧󠁿🇾🇪🤘🏻 (@TheMadBumble) reported 13 minutes ago

  @Jenna_Jade86 It's virgin media. Ive had issues past 3 weeks and I can't conflicting messages every day. I get engineer is on site.. then a few hours later I get. Engineer is on the way with a new fix date 😳

• 
  Murad (@Murxdkhxn) reported 14 minutes ago

  @virginmedia so I’ve had a total loss of connection. An engineer came to my property and said the issues are with the wires from the main leads which are on another street that leads to my property. How can this issue be resolved asap?

• 
  tim.. (@timmorr17294439) reported 14 minutes ago

  @Loumandrights @virginmedia im so sick of seeing people moaning about virgin media how ******** are these randoms in my timeline always the same the service sucks I have no internet ..move from them its simple ..@virginmedia

• 
  Jason Burns (@JasonBurns_CM) reported 15 minutes ago

  @LK_Yanited @Simon_Whale @virginmedia I've taught their customer service about how to fix their own issues it's so bad.

• 
  Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported 17 minutes ago

  @virginmedia thank you for offering help via a DM, but you have sent me quite a lot of the exact same messages now - only one was needed. I have already told you that one of your engineers is coming out tomorrow to check everything is okay and get everything working properly. At this point I will only need to contact you if the engineers visit isn’t successful.

• 
  Sunlunfan (@Sunlunfan) reported 19 minutes ago

  @Simon_Whale @virginmedia Having a similar issue. They deadlocked my complaint and now want £362. CISAS not particularly helpful, directing me back to virgin to get evidence