Virgin Media outages and service status in Newcastle upon Tyne, England

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: Bedlington, Newcastle upon Tyne, Chester-le-Street, Gateshead, Sunderland, Wallsend, Washington, South Shields, North Shields, Whitley Bay, Hebburn, and Seaham.

City	Problem Type	Report Time
Bedlington	Wi-fi	13 hours ago
Newcastle upon Tyne	Internet	21 hours ago
Newcastle upon Tyne	Total Blackout	1 day ago
Chester-le-Street	Total Blackout	1 day ago
Gateshead	Internet	2 days ago
Sunderland	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

• 
  🦦 Helen (@vitosauras) reported 36 seconds ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Steve Walls (@StevieWalls) reported 3 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  Bob Scott (@scotty8461) reported 6 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Steph. (@stephwales_) reported 7 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  Steph. (@stephwales_) reported 8 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  Sam (@purplelime) reported 10 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Stu (@tenchylad) reported 12 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  🦦 Helen (@vitosauras) reported 17 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Paul fletcher (@P25_Fletch) reported 19 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  liam sholder (@liamsholder91) reported 24 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  Paul fletcher (@P25_Fletch) reported 33 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  Edan Kidd (@KiddEdan) reported 35 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  Sam (@purplelime) reported 35 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  Bob Scott (@scotty8461) reported 35 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Craig Smart 💙 (@CraigSmartUN) reported 49 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 50 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  Dawn knight (@Dawnletsfaceit) reported 52 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

• 
  Paul Jukes A874036 (@UnicornRunning) reported 53 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 57 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Victoria barry (@VictoriaBarry82) reported 58 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonathan H (@howdo01) reported 6 minutes ago

  @virginmedia Hi Team, Have rebooted my 360 box, but cannot seem to get Netflix to go, get the logo and then the N, and a red ring in busy mode, Is there a problem, was working fine Sunday.

• 
  Gareth Newman (@newman_gareth) reported 6 minutes ago

  @virginmedia why is your broadband constantly so slow? Even in same room as router! Constant poor service

• 
  twocakesdakes (@2cakesdakes) reported 10 minutes ago

  @virginmedia why does your call centre phone me about 3 times a day then just hang up when I answer?

• 
  BK (@red_bk13) reported 12 minutes ago

  @entrustTMF @virginmedia Terrible situation for that long. I'm looking at a voda offer at the mo for switching from virgin when my deal expires. They offer a router with 4g back up. It's weather your can get decent speeds where you are that matters.

• 
  SimulatorMan (@man_simulator) reported 12 minutes ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  Stephanie 🇬🇧 (@stephiejmc) reported 12 minutes ago

  @virginmedia Hi telling me have see blueyonder account I can’t even rember that account so can’t eve. Sign in

• 
  karen (@karenwigg1) reported 12 minutes ago

  @virginmedia Everyone apologises, but I'm left with paying for a service that I can't use. It seems Virgins's time is more valuable than mine bc I'm threatened with a £25 fine if I miss the appt.. I feel that I'm owed at least some sort of refund for ny inconvenience and loss of service

• 
  Big Ape (@keithman45) reported 14 minutes ago

  @virginmedia @Oxford_Life Yep, same experience. Upgraded to 360, error messages, engineer fitted new box...different error messages. Called 150 Friday to be told it's be fixed remotely by 2nd line... still not working properly. . Looks like another call needed

• 
  Eden Gem (@edengem) reported 15 minutes ago

  @virginmedia Gadget Rescue overseas don’t really know how to help - plus 3x tech people. Please advise how to reach the cancel service team please. Thank you

• 
  Big Spice (@bigmanspice) reported 20 minutes ago

  Virgin Media won’t let me cancel my contract in peace kmt