Virgin Media

Virgin Media Outage Report in Newcastle upon Tyne, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6, NE98, NE3, NE5 and NE1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newcastle upon Tyne, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle upon Tyne, England 10/30/2025 13:10

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Newcastle upon Tyne, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Consett, Stanley and South Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNorth Shields E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:

  • NikoSarcevic Niko (@NikoSarcevic) reported from Newcastle upon Tyne, England

    @virginmedia Service page doesn’t indicate anything. I’ve checked all the devices (I only use the wifi no lan cables) and nothing is connected.

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour

  • NikoSarcevic Niko (@NikoSarcevic) reported from Newcastle upon Tyne, England

    @virginmedia I see. It is very unfortunate as I cannot do my work when I’m not online and I also spend more on mobile internet because the service I pay for regularly is simply not there.

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.

  • Markticus 𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported from Consett, England

    Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡

  • lbschmee Liam Bowering (@lbschmee) reported from Gateshead, England

    Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you

  • Deborah24780132 Deborah Gibson (@Deborah24780132) reported from Newburn, England

    @VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia these past few weeks my wifi signal has been absolute dog, I used to be able to get good signal all around the house, now barely get goof signal in my kitchen no more than 10m away from the hub, my TV which is about 2m away only gets 30mbps when my package is 200??

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia service down NE26 PANTS

  • spleenal Nigel Auchterlounie (@spleenal) reported from Whitley Bay, England

    Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • askgeez Guy F (@askgeez) reported

    @virginmedia It says no issues

  • LucyB95CB LucyB (@LucyB95CB) reported

    @virginmedia @virginmedia hi no it’s deffinately my new account number on both app and site. How do I make a complaint please? I’ve spent hours trying to sort this out and you keep writing to my old address

  • MeganJuliaaa_ megan (@MeganJuliaaa_) reported

    it’s another day where virgin media’s internet is broken and has speeds so painfully slow using a snail would make things load

  • PoultonSmith Anthony PoultonSmith (@PoultonSmith) reported

    I wonder if @virginmedia could tell me how, when I don’t have a dialling tone and thus can’t get a call out, how I can dial 150 to report the problem to them?

  • AnfieldRd2000 Koi🐠 (@AnfieldRd2000) reported

    @virginmedia I bought the Wi-Fi pods and it’s still just as bad

  • satayRL Satay (@satayRL) reported

    @virginmedia Yes used the connect app and tried WiFi trouble shooting. All im getting Is suggestions for a £5/m upgrade to WiFi pods. I however won't pay extra for a feature I was promised on sign up. It was literally the deciding factor for leaving sky, guaranteed speed in all rooms.

  • UnitedByApple Apple & MUFCfixtures (@UnitedByApple) reported

    @virginmedia No. Worse. No internet since 2345hrs last night and currently almost 8am. Estimated fix time was 4h30m ago. Only pay £67pm for this ‘service” too!!! Twice in 48 hours now extended down time. Not good enough.

  • TosinTweets Tosin (@TosinTweets) reported

    @virginmedia Your engineers haven't attempted to replace the wall connection or potentially faulty hub. Would make sense for them to attempt that right? Is a forum chat to enlighten your engineer or show me how to fix a problem with virgin services? If virgin cannot fix it cancellation it is

  • Eyebee Ian May (@Eyebee) reported from Hounslow, England

    @virginmedia This hasn’t cured the issue of sudden connection drops from all devices using Wi-Fi

  • Beryl11943965 Beryl (@Beryl11943965) reported

    @Wyatt46096266 @virginmedia I'm going to find you from another twitter account as worried about data. I purchased another data supply to help us. Otherwise we are completely cut from the outside world