Virgin Media

Virgin Media Outage in Newcastle upon Tyne, England

No problems detected at Virgin Media

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The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE5, NE6, NE2, NE3, NE27, NE7, NE12 and NE1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Virgin Media problems in the last 24 hours in Newcastle upon Tyne, England

The following chart shows the number of reports that we have received about Virgin Media over the past 24 hours from users in Newcastle upon Tyne and near by areas. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Virgin Media Outage Chart in Newcastle upon Tyne, England 12/04/2021 20:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • TV 40.24% TV
  • Internet 34.78% Internet
  • Wi-fi 9.51% Wi-fi
  • E-mail 6.80% E-mail
  • Total Blackout 5.37% Total Blackout
  • Phone 3.28% Phone

Virgin Media Outage Map Near Newcastle upon Tyne, England

The most recent outage reports and issues originated from Gateshead, Whitley Bay, South Shields, Newcastle upon Tyne, Wallsend, North Shields, Sunderland, Swalwell, Washington, Shiney Row, Consett, Houghton-Le-Spring, Hebburn, Whickham and Blaydon-on-Tyne.

United KingdomGateshead TV
United KingdomWhitley Bay TV
United KingdomSouth Shields Internet
United KingdomNewcastle upon Tyne TV
United KingdomNewcastle upon Tyne Phone
United KingdomWallsend TV

Virgin Media in Newcastle upon Tyne, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Newcastle upon Tyne, England

Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @BurnleyJo @virginmedia Yea they’ve got issues with certain channels

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Why can't you just deal with by dm and resolve the issue

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia No customer service just ignore customers

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Customer service non existant

  • chriswadehome Chris Wade (@chriswadehome) reported from Whitley Bay, England

    @virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡

  • Deborah24780132 Deborah Gibson (@Deborah24780132) reported from Newburn, England

    @VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!

  • Markticus 𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported from Consett, England

    Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else

  • lbschmee Liam Bowering (@lbschmee) reported from Gateshead, England

    Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • EvasionLV6 Dan (@EvasionLV6) reported

    @virginmedia @mogwaiboy16 Will this include new gig1 customers that currently have the hub 4 and doesn’t support 1gb speeds? Just thought I’d check before cancelling since being overcharged and not getting anywhere with your customer service.

  • TaraH4444 Tara (@TaraH4444) reported

    @virginmedia I also need to raise that last year I signed up to you and you were unable to install broadband for me so you compensated me, it was something like £200 total and I got an email saying you would send a cheque to me but I never received it??

  • AnujRadia Anuj Radia (@AnujRadia) reported

    Internet down in IG3 area @virginmedia? Internet hasn’t been working for the past few hours.

  • Louisasmudge Ruby-Lou Smudge (@Louisasmudge) reported

    @virginmedia We still don't have Internet or phone. Have checked cables and reset several times. I've tried to follow the link for issues in our area, but it just goes to the Twitter page on your website. Also tried status page, but just says to book an engineer.

  • AshiePleb Ashley H. (@AshiePleb) reported

    @virginmedia Will there be any compensation for the people effected with the outage that lasted 3 days (tv)

  • shazza71 sharon gray (@shazza71) reported

    @virginmedia why is it asking me to subscribe to catch up on programs as I pay the for them already!!!! Not happy been a customer for over 20 years will be phoning up sky Monday

  • JackieLloydy lloydy (@JackieLloydy) reported

    @virginmedia why is my virgin media down again twice in 2 days

  • Ms_Me_12 Ms_Me ✊ (@Ms_Me_12) reported

    @virginmedia if u had put as much energy into informing me my contract had ended, that ur staff have since I cancelled my contract, I may still be a customer. Shame #OFCOM cant ask u to not harrass customers to stay, like they asked u to give 30 days notice to them. #RantOver

  • shaundesigner Shaun Williamson (@shaundesigner) reported

    @virginmedia absolutely disgusting how you treat your customers!! To be told several times you’ll refund us and yet it’s now December and we’re still waiting for the cheque that you said you’ve sent back in may!! This is totally unexceptable!

  • magicdel Magic Del (@magicdel) reported

    Virgin media really *************** now. How ******** is the WiFi dropping out at this time of night?! The one Saturday night I'm in. Get tae ****.