Virgin Media outages and service status in Newcastle upon Tyne, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around Newcastle upon Tyne, including 3 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 21, 12:02 AM GMT+1.
- TV (46%)
- Internet (33%)
- Wi-fi (9%)
- Total Blackout (5%)
- E-mail (4%)
- Phone (4%)
The latest reports from users having issues in Newcastle upon Tyne come from postal codes NE6 , NE98 , NE5 , NE3 , NE12 and NE27 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Newcastle upon Tyne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newcastle upon Tyne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 21: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Blaydon-on-Tyne, North Shields, Newcastle upon Tyne, Washington, Borough of North Tyneside, Gateshead, Wallsend, South Shields, Chester-le-Street, Seaham, Jarrow, and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland
|
Wi-fi | 10 hours ago |
|
Blaydon-on-Tyne
|
Phone | 10 hours ago |
|
North Shields
|
TV | 20 hours ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Washington
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
3 days ago |
Nearby cities with recent reports
10 recent signals
9 recent signals
7 recent signals
7 recent signals
6 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newcastle upon Tyne, England
Latest outage, problems and issue reports in Newcastle upon Tyne and nearby locations:
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Horrific customer service
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Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, EnglandHas anyone ever sent anything back to virgin media before? Need some help if possible
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Edan Kidd (@KiddEdan) reported from Whitley Bay, England@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification
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Sam (@purplelime) reported from South Shields, England@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, EnglandAin't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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NETheatreGuide (@NETheatreGuide) reported from Ryton, England@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Steph. (@stephwales_) reported from Gateshead, EnglandA week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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The Geordie Villan (@geordievillan1) reported from South Shields, England3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Sam (@purplelime) reported from South Shields, England@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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CazzaW (@CazzaW) reported from Walker Gate, England@virginmedia down in Newcastle? How am I meant to work?
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JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England@Magpie24_7 Fitness levels of Virgin Media are poor.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Helen Ingram (@drhingram) reported@Benleo I mean it would be awful if people just kept .... @virginmedia
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Mick (@MKE4612) reported@Benleo @virginmedia Make sure you announce which show you'll be showing this on, I would be very interested to watch. There are so many horror stories of people who are vulnerable and getting scammed by these mainstream companies like Virgin. **** them up Ben.
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Gazza191 (@GTCT19144) reported@jomickane @Benleo Don't go with Virgin media Jo , the worst company ever.
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Jennifer Arcuri (@Jenniferarcuri) reported@Benleo @ailsybabe @virginmedia Please make an example and put them in their place. Hopefully out of buisness. Horrible company, Virginmedia.
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Rob York (@BurlingtonBert0) reported@hamsterpranks @virginmedia Virgin - sucking the life out of humanity since inception. Thank **** I got rid years ago.
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Jagger (@Jagger53015280) reported@virginmedia @Benleo You haven’t addressed his issues. It’s not just about sorting it out. Terrible service.
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Anthony James (@AnthonyJames03) reported@IanLythgoe4 @virginmedia Dude switch to Sky. I heard so much bad about them, but has been amazing ! Customer service is so much better than virgins was and I was with them 7years
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Tom Sharpe 🇬🇧🇺🇦🇮🇱🤷🏼♂️🖕🤬 (@PuzzlerSharpe) reported@LouiseMensch @virginmedia @Benleo They’ve worked brilliantly for me for 20 years. Enormous companies have very different user experiences at the margins. I’m sorry to hear about Ben’s and hope that they care enough about service delivery to fix it before it damages their brand.
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Teresa 💜 (@Terristarfish) reported@Benleo We left @virginmedia as they had such poor customer service!
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Cyberbob1uk (@cyberbob1uk) reported@hamsterpranks @virginmedia Use your cooling off period and get out of that contract. I'm currently on my 5th outage in 6 weeks.