Virgin Media Outage Report in South Shields, South Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 16: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Gateshead, North Shields, Newcastle upon Tyne, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
TV | |
| Gateshead |
TV | |
| North Shields |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Julie Clay
(@julieclayevents) reported
from
Shiremoor, England
Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢
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𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest
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Darren Leigh Arkless
(@edginggodout) reported
from
Whitley Bay, England
@_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.
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Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
.@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them
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Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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G
(@mugtree) reported
@virginmedia Yes. Done all that. So what are you going to do? If you can’t listen the recording then there is a fault your end as she said. I am still waiting for you to fix it and contact me about the problem. Nearly 72 hours since I reported the issue to you and you have done nothing. Poor.
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Resistance...
(@JornalistNew) reported
@virginmedia Terrible online support staff. No one calls, no one picks up, and the replies are totally un helpful..
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Janty
(@Janty72) reported
@ChloeCoates92 @Scottnesbitt @virginmedia That’s because the Superhub is shite. The WI-FI signal from it hates walls. I installed a MESH system with my Virgin router before Xmas and it runs like a dream now with 300Mb/s on 3 floors. Cost me over £300 to buy tho
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Adam Nathaniel Furman
(@Furmadamadam) reported
@virginmedia is there any way 2 get thru 2 sum1 ever on ur customer services? Our area has had no internet 4 several days now & no one has been able 2 get thru to anyone at virgin, & the website reporting tool isn’t working. As so many work & study from home this is v important
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alan clayton
(@BigAl_91_) reported
@virginmedia Not working at all
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Edwin Nardelli
(@edwin_nardelli) reported
I'm very very upset and angry with @virginmedia ! They are taking advantage of the pandemic to raise my broadband bundle for more than 226% includibg a 18 month contract. That's not the way how you should treat your customers! #badservice #pandemic #DataDealOfTheDay
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PowWowNow
(@PowWowNow1) reported
@virginmedia Internet still not working :-(
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Greensleeves South Essex
(@GreensleevesSo1) reported
@virginmedia no internet again and 1 hour on the phone to get through to you, 2 children home schooling absolutely crap service
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Audrey Lobo-Dasilva
(@audsdasilva) reported
@virginmedia No , no help at all. Just found out after waiting for ages that I am being charged for a level of broadband that I am not receiving! Brilliant! Daughter has mock ALevel today with intermittent Broadband. Teacher working from home waiting for @virginmedia to answer my call!
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Peter De Vile
(@peterdevile) reported
Hello @virginmedia please stop phoning every day to say our connection is unstable. It isn't!