Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

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The latest reports from users having issues in South Shields come from postal codes NE34.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 12/03/2025 00:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Wallsend, Jarrow, Washington and Whitley Bay.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne E-mail
United KingdomGateshead Wi-fi
United KingdomSouth Shields Phone
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne TV
United KingdomBorough of North Tyneside Internet

Community Discussion

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Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea

  • RobbyRSSRobot L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow

  • RobbyRSSRobot L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves

  • gordysocceruk gordon (@gordysocceruk) reported from Gateshead, England

    @virginmedia How long is this outage going to last been off for neatly 4 hours.

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga

  • Clarquey Simon Clark (@Clarquey) reported from Walker Gate, England

    Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address

  • gilly562 Gill Anderson (@gilly562) reported from South Shields, England

    @virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund

  • Russell_Kain Russell Kain (@Russell_Kain) reported from Hebburn, England

    @virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia We asked at the time of there was any money outstanding and we were told no. We were never told it takes 30 days to cancel. Again poor service from yourselves. I don't have the complaint number no as your staff keep hanging up

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga

  • RobbyRSSRobot L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!

  • Russell_Kain Russell Kain (@Russell_Kain) reported from Hebburn, England

    @virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JuiCYb3aST47 Sal A. // JuiCYb3aST47 (@JuiCYb3aST47) reported

    @geekypastimes @virginmedia Granted Verizon is just not america's best service... Like at all lol

  • Shaunelious Shaun Calvert (@Shaunelious) reported

    @virginmedia With the experience and lack of service at he had today I feel im well within my rights to go for free. Who is the authority above Virgin? Like for example the ombudsman that we have for banks

  • EggsyGLC John (Eggsy) (@EggsyGLC) reported

    @virginmedia I have lodged 3. Please help.

  • SlowRunner60 Elizabeth (@SlowRunner60) reported

    @virginmedia Connected at the moment, but the problem is, it's not reliable. It's affecting my work, as I work from home and things such as my heating etc which rely on broadband connection

  • nouri_montana nourislam (@nouri_montana) reported

    @virginmedia how am being told that after 4 weeks of waiting for sufficient help that I have to wait until February to get an internet connection. Your company is the biggest joke in the world.

  • AdamSmi87539713 Adam Smith (@AdamSmi87539713) reported

    @virginmedia, so you guys leave me without internet for 2 days. I lose out on 2 days wages as I work from home to be told it’s going to be another two days because the estimated fix (which was supposed to be yesterday) and all they offer is £8 a day, when I’ve lost £320 (1/2)

  • anmolsiinghh ਅਨਮੋਲ (@anmolsiinghh) reported

    @virginmedia becoming a bit of a joke now. Internet connection has gone again after we were told that the problem had been fixed…

  • ArcherStormFox 🤍🇺🇦💚🇺🇦💜 (@ArcherStormFox) reported

    @NeurolawGuy @virginmedia Cancel your DD too as they'll keep taking the money

  • lurch_282 Matt Brown (@lurch_282) reported

    @SkyHelpTeam can you tell me why I’m a sky gold vip customer but I pay £45 a more then a new customer who gets more in there package? You don’t seem to reward loyal customers only new…. Time to get @virginmedia

  • Shaunelious Shaun Calvert (@Shaunelious) reported from Redcar, England

    @virginmedia Red button for virgin, which I know isn’t true as I’ve used it before. I asked to raise complaints several times to which they just ignored before eventually saying they would raise one. He then said it was raised. Never known a complaint raised without someone describing it…