Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 11/26/2025 18:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Borough of North Tyneside, Newcastle upon Tyne, Bedlington, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington and Whitley Bay.

Loading map, please wait...
City Problem Type Report Time
United KingdomBorough of North Tyneside Internet
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Wi-fi
United KingdomBedlington Wi-fi
United KingdomSunderland Total Blackout
United KingdomSunderland TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

  • lintoniosmythe Iinton Smith (@lintoniosmythe) reported from Chester-le-Street, England

    @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • StevieWalls Steve Walls (@StevieWalls) reported from Chester-le-Street, England

    “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

  • ZicoPete Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia No, service page still says all services are fine but my landline still not working.

  • RobbyRSSRobot Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

  • 40yearsofhurt JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • ScottN1504 Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • FergUK85 FergUK85 (@FergUK85) reported

    It would appear that @virginmedia ‘s approach to customer service when you wish to cancel a broadband contract is to just simply put the phone down on you..

  • RobBrownlow Robert Brownlow (@RobBrownlow) reported

    @virginmedia What a surprise! Message on forum replied to, with.....”we can’t help you someone will get in contact with you” the same message I’ve been given three time already, yet someone STILL hasn’t contacted me! This is getting beyond a joke now..

  • ScasianSmc1999 smc1999 (@ScasianSmc1999) reported

    @virginmedia Nope. I don’t like to personalise things but they were useless. Not great when ones family has been directly affected by COVID. I also asked for a copy of the web chat transcript so I could email a complaint to your chief exec, they said they couldn’t provide this - shocking

  • GoldstoneNick Nick Goldstone 💙💛 (@GoldstoneNick) reported

    @virginmedia Well it appears to be a chronic problem with multiple Virgin Media customers that I have shared today’s problems with… the coincidence is just too obvious

  • DJSharkym Mike 'Sharky' (@DJSharkym) reported

    Hello @virginmedia are you really that oversubscribed on installs that you cant do a triple play on a MDU thats already pre checked within a week, or is it staffing issues? Genuine Question ! Not helpful via phone at all. TIA

  • foulger_sam mrfolgers.eth (@foulger_sam) reported

    @virginmedia Yes we have a engineer coming out later in the week, a lot better customer service once we went though retentions onwards. Its a bit concerning dealing with someone asking for money to replace the router no transfer no case# and fraudulent ID thanks for the help tho 👍

  • Ticia_In_Tech Leticia (@Ticia_In_Tech) reported

    @virginmedia I don't think I've ever had worse customer service. Im on the phone with a rep and I can hear her walking around her house, TV on, someone singing... I'm actually shouting HELLO?!?!? HELLOOO?!? I'll get a copy of the tape for some what-not-to-do training with my team

  • zoelou2707 Zoe Dean (@zoelou2707) reported

    @vmbusiness trying to log back onto Travelodge network and the first device I registered cannot access the network! Why? Using IPhone and only 2 devices registered?.

  • Taylor54763379 Taylor (@Taylor54763379) reported

    @virginmedia need a WiFi booster, 2 hours on the phone. Told to wait a week a see if the signal gets better before you will order one. Turns out they are out of stock so obviously just lying to customers about your stock issues. No WiFi for the foreseeable.

  • HarjMalhi Harj Malhi (@HarjMalhi) reported

    @virginmedia very disappointed with the customer service I just received on the phone. Absolutely disgraceful for an org to act in this way!👎🏽