Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Borough of North Tyneside, Newcastle upon Tyne, Bedlington, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Bedlington |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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FactHuntUK
(@1FactHunt1) reported
@virginmedia Lols. 25 hour outage so far in #se4 you can polish a **** but it still stinks! #virginmedia #virginmediadown
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Good Honest Banter
(@banter_good) reported
@djk994 @virginmedia Yeah their routers are bloody terrible. Why I bought an external router
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Stan
(@Stanplatt) reported
@virginmedia Still an unhappy customer but @virginmedia going silent. They want me to pay more than 100% more than new customers #shafttheircustomers
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Lee Griffiths
(@silver_cyclist) reported
@virginmedia over 24 hours with unstable and unreliable broadband which, as a home worker, means I am losing money, nothing on the service status, not fixed by rebooting the hub, nor a factory reset of the hub.
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Julian Cole
(@JulianCole5) reported
@virginmedia Hello there. Some weeks ago someone answered my tweet about the Virgin email no longer working on my laptop. Was told this was a problem that was being worked on. Still can't access those emails...
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I love the beach
(@ValapadBeachDog) reported
@virginmedia we have been a customer for 5 years. We have this white router from Virgin which constantly resets itself. Currently too slow for smart TV. We have fullhouse membership. How do we get the black intelligent box and booster pods? Thanks.
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Phil Turner
(@philturner83) reported
@virginmedia broadband is still down in ST4 3QE area. Any idea when it will be fixed. It has been off since yesterday.
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Young Gunner
(@Invincible03_04) reported
@virginmedia still waiting for a call back few days later which I was would be done in the next hour To make a poor service even worse The tech support advisor has made changes without consent & added services which increases my bill & no consent or verbal agreement was given😡
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scott magee
(@scottmagee1) reported
@virginmedia Well I'm always told by Virgin Media support staff that loss of service is automatically compensated. My loss of service was for 4 1/2 days and was part of a bigger local outage that was very well documented. What's my next step?
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Monk£y Bar$
(@monk3ybarz) reported
@virginmedia If it's taking 48 hours to do a repair it would suggest you don't have the staffing levels to deal with the amount of issues you currently have. I don't believe the issue is so bad it's taking this long to replace infrastructure