Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Gateshead, Sunderland, North Shields, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Wallsend |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage
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Liam Bowering
(@lbschmee) reported
from
Gateshead, England
Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jackretro
(@Jackretro4) reported
@virginmedia Hi yes I have a complaint number was told I will get a call back for an emergency install yesterday nothing happened. So until I receive the call and install I will continue to deter people from vigin
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succubus
(@Tiigerrlily) reported
@virginmedia I have but nothing shows :( unfortunately l, seeing a lot of people on down detector saying that they’re having issues too, it was fine 3 days ago but now it’s really unstable and I’ve changed nothing. Have tried resetting to no avail!
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Robert Beasley
(@RobBeasleyPhoto) reported
@virginmedia been trying to cancel my Broadband since 17th November when I moved out. No one has replied to me and as such I have been billed for a months use I haven't needed. The home we are moving to isn't currently covered by virgin.
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💙
(@nsnoefc1) reported
@virginmedia My broadband is slow. An engineer didn't turn up last week and I've had a complaint closed without it being resolved.
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David
(@mutley69) reported
@virginmedia Checked as soon as went down 2 different times to be fixed yesterday now stating 12 today .... will this time shift who knows #poorservice
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Richard Cross
(@Richard32204819) reported
@O2 @GoodThingsFdn @virginmedia Not impressed with the lack of customer service
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Serenaya Carrin
(@SerenayaCarrin) reported
@virginmedia Hi there. No they did not. They told me that the issue is not enough to trigger network engineers to look at the area. It hasn't been reported by others even though it's entirely possible that it is affecting others too but due to intermittence on upload specifically (1/2)
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Beccie Stevenson
(@BeccieLS) reported
@virginmedia Still down.
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Hammer Toes
(@154PinkFlags) reported
@virginmedia Day 6 of no TV service and intermittent broadband from ‘the nation’s most reliable network’
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J.Taylor-Grove
(@taylor_gro1) reported
@virginmedia morning, no landline service for me today, but service status is normal. I have posted on the forum but no response yet