Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 11/24/2025 01:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne and Stanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Total Blackout
United KingdomSunderland TV
United KingdomNewcastle upon Tyne TV
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNorth Shields Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I seem to be having BB connection issues here!!!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

  • RWileECoyote Rob Wylie (@RWileECoyote) reported from Whitley Bay, England

    @virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?

  • danieljohnallis Daniel Allis 🇬🇧 (@danieljohnallis) reported from Gateshead, England

    @lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!

  • ChrisJ94_ Chris Johnson (@ChrisJ94_) reported from Wallsend, England

    . @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.

  • Lucy__Hedley Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!

  • SafcJamieG Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Its the wifi thats gone down. I am currently using a wired connection.

  • MarkCarruthers_ Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia Technical support to discuss slow speeds

  • TraiAnfield Trai Anfield (@TraiAnfield) reported from Whitley Bay, England

    @virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I have called them twice today still having issues

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia can you explain to me why you tell blatant lies in response to a complaint

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    @BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KevM205 Kevin Malyon (@KevM205) reported

    @virginmedia We spoke to Jay on the SMC Team? this morning. He said there is something on the system but because you're having technical issues couldn't confirm. All we're asking for is confirmation the agreed deal is going ahead either via email or physically via a paper agreement.

  • Paratez Paratez (@Paratez) reported

    @virginmedia hi would it be possible to terminate my contract online as per your recent price increase letter?

  • lozza_skt I’m Loz the Half-Pint 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇸🇬💙 (@lozza_skt) reported

    @virginmedia Hi, any feedback as to why my network has changed to EE?

  • Mr_OKane_ Mr (@Mr_OKane_) reported

    @virginmedia I will. But are you able to tell me what the issue in the E8 area is? Or when it might possibly be resolved? Because Thursday I was told if it wasn't fixed by 1pm on Friday I'd need an engineer to come out.

  • 44Kurmay guler_mehmet (@44Kurmay) reported

    @virginmedia How is that possible,how can call can be coming to an end without even having a word with anyone…They just keep you waiting on the line for hours and the phone is just getting cut off before anyone answers to it and this is happening because you just wanna cancel your contact..

  • mikemurff Mike Murphy (@mikemurff) reported

    @Rio_Devoe @virginmedia They told me to try calling between 8am and 9am weekday… that’s when their overstretched #complaint handlers may be able to take a call without a #longdelay I won’t hold my breath!🤞

  • chrispowell3012 Chris Powell (@chrispowell3012) reported

    @virginmedia I spent all afternoon and evening yesterday exchanging texts with Virgin Media and got nowhere. This morning they messaged me and asked if I still had a problem. I answered Yes and then received a reply telling me they were too busy to deal with my case. ABSOLUTE DISGRACE VIRGIN

  • Cher_Williams88 Cher (@Cher_Williams88) reported

    @virginmedia two days been trying to get through to cancel my mother in laws services due to your price rises on Tuesday. Still not open! Surely you can deal with these, it’s a con to get more money!

  • dylanbirch97 Dylan Birch (@dylanbirch97) reported

    @virginmedia the sheer lack of communication for elderly vulnerable customers is just another reason why I am joyous to have the option to cancel your diabolical service. Is there any hope of getting through to someone?

  • SimmyUK SimmyUK (@SimmyUK) reported

    @virginmedia No, but I got an email confirming my TV upgrade from V6 to the 360 service. There's still the Hub upgrade issue that wasn't solved. My Hub 3 is performing badly and I asked for an upgrade to Hub 4 or 5 but as my call was cut off I didn't get that. Can you solve this for me?