Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 11/20/2025 14:25

November 20: Problems at Virgin Media

Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley and South Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNorth Shields Total Blackout
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes

  • TheHamfather Andrew Weatherhead (@TheHamfather) reported from Blyth, England

    @Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia its for my broad band service

  • tenaka66 Paul 'The View' Carver (@tenaka66) reported from Cramlington, England

    @virginmedia poor service

  • Jonnycushlow Jonathan Cushlow (@Jonnycushlow) reported from Gateshead, England

    @virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming

  • Darylx Daryl (@Darylx) reported from Gateshead, England

    @virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem

  • fredspoon pipkins (@fredspoon) reported from Chester-le-Street, England

    @DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.

  • ThomasMcGowan1 Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, England

    right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • neilsonandson Jason #safeEdforAll #SAFER (@neilsonandson) reported

    @virginmedia another day of crap at around the same 2 week period as always. Slow speeds after reboot.. Useless customer service as always. Can’t speak to anyone. Says you send a text . Didn’t . Could you lot better any more useless if you tried ?

  • phatmatt76 Matt C (@phatmatt76) reported

    @virginmedia Help! I’ve just signed up with VM but can’t register for My Virgin Media because the “continue” button doesn’t work on the registration page!?

  • hammers679 Hammers679 (@hammers679) reported

    @virginmedia We’ve performed the factory reset and re-done the settings and it’s now a lot slower than it should be. We also run a diagnostic test using the Virgin site and it came back saying we have problems. It doesn’t detail any further what those problems are

  • AlisonHopkin Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, England

    So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483

  • joannadfoss1 Joanna D Foss (@joannadfoss1) reported

    @virginmedia I have been a loyal customer for many years, Yes, the box is 8 years old & faulty. Your staff knows about the issue. We were promised a new box after lots of time spent on the phone by my hubby...is it a wonder that I am frustrated?

  • AdsKhan89914275 Ads Khan (@AdsKhan89914275) reported

    Thank @vmbusiness for the 1 minute outage just now. Lost connectivity to a key work meeting. I also notice your change approval board has given a green light to an outage smack bang in the middle of the day on the 12th Jan.... Why?

  • Taylor_Wiliams_ TaylorWilliams (@Taylor_Wiliams_) reported

    @virginmedia An actual customer service response instead of just saying the other person has cleared and hanging up

  • SamBentonNZ Sam Benton (@SamBentonNZ) reported

    @virginmedia hi, I've been having intermittent problems with my Internet going down for the last 24hrs, but it seems to be happening a lot lately. I live in NW36 London and the service status checker says broadband isn’t down in my area.

  • ozenc79 özenç (@ozenc79) reported

    @virginmedia Hi, i have to solve this problem. i want to contact to customer service..

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @neillhope @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800