Virgin Media Outage Report in South Shields, South Tyneside, England
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The latest reports from users having issues in South Shields come from postal codes NE34 and NE33.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Wallsend, North Shields, Whitley Bay, Sunderland, Hebburn, Seaham, Chester-le-Street, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| South Shields |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga
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Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.
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BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia We asked at the time of there was any money outstanding and we were told no. We were never told it takes 30 days to cancel. Again poor service from yourselves. I don't have the complaint number no as your staff keep hanging up
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia is your broadband down in this postcode NE261AG plz
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga
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Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable
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gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
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IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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yzzieeee
(@ysabel_green) reported
@virginmedia I raised a complaint last Wednesday, I then received an email Thursday night after not being spoken to by anyone saying the complaint was being closed
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Erika Suzuki
(@ErikaSzkGmp) reported
@virginmedia Having troubles with the broadband, no signal after an electric fault in the region, not able to talk with anyone to support, more households are in the same situation, without internet for more than 12 hours. Need some support to get signal back.
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Fabiana Di Lorenzo
(@FabyDLZ) reported
@virginmedia I moved indefinitely! I asked to remove my standing order so I could go to pay as you go and possibly send me the sim to Italy. They sent it to UK’s old address. Now I rather cancel my contract and I need to speak to someone asap
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A
(@11_ma97) reported
@virginmedia Wifi hasn’t worked the whole day every step was followed unbelievable how **** this brand is 😡
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Gareth
(@gjmarklew) reported
@virginmedia A response queue which has currently had me waiting for an hour and twenty.This is not good enough.Your own website has told me that you can’t supply your services to my new address,and that I have to speak to you to cancel my contract- for which no doubt you’ll charge a fortune.
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Nagood
(@Nagood01) reported
@virginmedia please tell me how my parents can speak to someone in the UK, rather than an Indian call centre continually reading off a script. Please DM me to arrange for a senior UK based manager to call to explain why you're service has been intermittent since 11 July in RM11.
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Cornelius
(@hee_haw_hum) reported
@virginmedia Would you kindly move #Channel4HD to channel 104 and then get rid of ALL your standard definition channels. People shouldn't be paying extra to get a decent bloomin resolution in 2022, what's wrong with you people?!
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Chris J
(@mrcj300460) reported
@virginmedia 58 days and counting with really poor wifi, my home security is being compromised & you don’t care, we have lost holiday because we can’t work from home when our emp request us to do so & you don’t care, & still not call from manager as agreed, #poorservice all round
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Damian Bailey
(@DamianB82555926) reported
@Joe_p_ward @virginmedia Wi-Fi becomes unresponsive and won’t connect or it says the password is incorrect. Virgin media tv boxes even get kicked off. Turn power off fixes it for abit. @virginmedia are deploying a service that’s not fit for use
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ChantelleD 💙
(@Channy30) reported
@virginmedia It was saying you have closed your account, I’ve never had an account with Virgin before but now is saying it doesn’t recognise the email I took out the plan with