Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 11/24/2025 08:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne and Stanley.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Total Blackout
United KingdomSunderland TV
United KingdomNewcastle upon Tyne TV
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNorth Shields Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • mrspag47 Elizabeth Pearson (@mrspag47) reported from Stanley, England

    @BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣

  • hilly_1986 Iain Hill (@hilly_1986) reported from South Shields, England

    @virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!

  • TyneTom 𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢 (@TyneTom) reported from Whitley Bay, England

    @virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...

  • julieclayevents Julie Clay (@julieclayevents) reported from Shiremoor, England

    Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.

  • leewhttngtn Lee Whittington (@leewhttngtn) reported from Hebburn, England

    Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled

  • edginggodout Darren Leigh Arkless (@edginggodout) reported from Whitley Bay, England

    @_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney

  • M_RashidAmin Mohammed Rashid Amin (@M_RashidAmin) reported from South Shields, England

    @vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.

  • TyneTom 𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢 (@TyneTom) reported from Whitley Bay, England

    @gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    .@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • wayneinuk2018 Wayne in UK #KBF (@wayneinuk2018) reported

    @virginmedia I'm a fairly new customer and on Business V350. The service has gone off 5 times overnight, sometimes for hours, sometimes a reboot does the trick. Just very unreliable and not what I expect of for FTTP Business grade, CS is the worst I know of unfortunately!!

  • PaulAtk68878320 Paul Atkins (@PaulAtk68878320) reported

    @KirstyEvans1208 @ThatPhilBretGuy @virginmedia Yes kirsty its down here in Exeter to

  • PaulAtk68878320 Paul Atkins (@PaulAtk68878320) reported

    @meryls_ @virginmedia There is a huge outage here in the southwest Plymouth and Exeter virgin say it will be fixed by midday

  • IAMDANNUTTYNUTT Dan Nutt (@IAMDANNUTTYNUTT) reported

    @virginmedia I have been having issues with speed quality in different rooms. The issues is the engineer has pin reset my router so none of my security cameras were online due to the network name and password being changed. Also I think this will mask the issue I have been having

  • joefawcett Joe Fawcett (@joefawcett) reported

    .@virginmedia Looks like service restored in EX1 after this morning's outage. How is the same elsewhere #alexaisback

  • PaulAtk68878320 Paul Atkins (@PaulAtk68878320) reported

    @MElcoate @virginmedia No there is an huge outage here in the southwest in Devon virgin say it will be fixed by midday

  • TNRoss11 Tom Ross (@TNRoss11) reported

    @virginmedia Outage has been fixed by the look of it and im on with your text service as the phone line keeps cutting me off.

  • PaulAtk68878320 Paul Atkins (@PaulAtk68878320) reported

    @meryls_ @virginmedia There is an outage most of the country

  • 02mbs #hellomynameis Mikela (she/her) 💙 (@02mbs) reported

    @virginmedia do you have any information about outage in east london?? i'm seeing that people based in devon are getting their wifi fixed but ours is still down!

  • PhoenixGems Kez (@PhoenixGems) reported

    @virginmedia It says there are no issues on my area