Virgin Media Outage Report in South Shields, South Tyneside, England
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The latest reports from users having issues in South Shields come from postal codes NE34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| South Shields |
Phone | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
TV | |
| Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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neosalad
(@neosalad) reported
from
Walker Gate, England
@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
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Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
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Liam A Cottam
(@LiamCottam) reported
from
Hebburn, England
@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Blainzy
(@John_B58) reported
@virginmedia Hey @virginmedia how good is your service ? I did what you said and after 90 minutes on WhatsApp where no progress whatsoever was made you’ve told me to call you on the phone. Pathetic, truly pathetic.
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Nathan Harrison
(@NathanHarrison9) reported
@virginmedia @LauraKnight2010 I have had this same issue, I have been able to connect my Sky Glass to my mobile hotspot from my phone and it connected fine so there is definitely a problem with the Virgin Media end. All other devices have connected to the broadband fine.
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Sonja Mahers
(@srehams) reported
@virginmedia is there currently a broadband outage in CV6 please? Your website and app aren't working so I can't check it myself!
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Master Baker
(@K3VBAK3R) reported
@virginmedia Having trouble working from home. Can't connect to VPN. Loads of users having the same problem. What's happening?
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Chris Dack
(@ChristopherDack) reported
@NathanHarrison9 @virginmedia Following this, just reported the same issue.
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Matt Brian
(@m4tt) reported
@virginmedia Any updates on when this might clear? It's been two days of awful connectivity.
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Frankie Belle
(@Frankieabroad) reported
@virginmedia Thanks sorry if this is a silly question, but the letter baffled me as the phone advisor I spoke to insisted need to change or cancel by 25 April too. If downgrading after then would we incur charges? Also I’m billed on 10th of month so will I need to tweet before 10th June? Ta
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Gavin Buckland
(@GavinBuckland1) reported
@CBobblers1878 @John_B58 @virginmedia I had same issue - have you asked for a signal booster? Could be where modem is located. Mine fine now.
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County Road Bobblers
(@CBobblers1878) reported
@John_B58 @virginmedia Done a couple of checks yesterday even when the service did get back up and running after 8 hours off. Connection speed is 2/3rds slower in my office than downstairs yet they promise a wall to wall service.
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Jim Symonds
(@JimSymonds) reported
@virginmedia What does that mean? The fact you can't even confirm you will fix the fault this year shows you have no confidence in your repair teams. So why should I?