Virgin Media Outage Report in South Shields, South Tyneside, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in South Shields come from postal codes NE34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 01:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Sunderland, South Shields, Gateshead, Wallsend, North Shields, Washington, Whitley Bay, Chester-le-Street, Blyth, Stanley, Hebburn and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Jarrow |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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Gill Anderson
(@gilly562) reported
from
South Shields, England
@virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
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Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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gordon
(@gordysocceruk) reported
from
Gateshead, England
@virginmedia How long is this outage going to last been off for neatly 4 hours.
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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Simon Clark
(@Clarquey) reported
from
Walker Gate, England
Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Marshall
(@mrjohngmarshall) reported
@virginmedia We have a problem with our broadband. Your website is no help and you make it impossible to call for technical help and actually speak to a person. Only number available is your Sales Line. Appalling customer service.
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18DB63
(@18DB63) reported
@virginmedia Cheers, I can't even get through now it's just telling me it will text me a link then hanging up, service is awful
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Giles White
(@gdgwhite) reported
Oh and also @virginmedia - just to add to the litany of service shortfalls #VirginTVGo not working tonight. Surpassing yourselves.
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Graeme Stephens
(@stephens_graeme) reported
@virginmedia tried to cancel. After waiting 1 hour and 45 minutes on hold and being pushed around 3 different people claiming they couldn't help, you hung up on me.
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Josh
(@havuhk) reported
@virginmedia No problem, just waiting for the technician to call up now. But as long as I get a call and get my issue sorted I am happy.
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Kev
(@82KevZ) reported
@virginmedia It’s in the original tweet. I’d rather you get me some technical help and leave Twitter to sort these scams out! I’ve not been able to call you all day and then have been on hold for one hour and then cut off. Shocking!
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Claire Jobling
(@Cljobling) reported
@virginmedia I’ve been charged £7.55 on my phone bill for phoning your customer service department. I’m really shocked to see this and a bit angry. I shouldn’t be charged because of the length of time you took to answer. I tried a 3 hour “on line” chat and got nowhere.
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Susan Hills
(@SusanHills5) reported
@virginmedia Yes it is still saying no broadband issues but the call centre have told me there is outage in my area yet my next door neighbours is ok
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dan
(@MUFCspec) reported
@leetvtech @virginmedia **** them off Lee
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Steve Devlin
(@steviedev) reported
@virginmedia Hi. I’ve had outages all week and now have no internet at all. I cancelled an engineer visit tomorrow as yesterday’s outage was an area issue. I’ve now used all my tests for the day, as it’s been so intermittent, so can’t book an engineer visit. How can I book?