Virgin Media outages and service status in South Shields, England

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near South Shields, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Wallsend, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Gateshead	Internet	18 hours ago
Gateshead	TV	22 hours ago
South Shields	TV	2 days ago
Newcastle upon Tyne	Internet	2 days ago
Newcastle upon Tyne	TV	3 days ago
Wallsend	TV	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

• 
  liam sholder (@liamsholder91) reported 9 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  Paul Corney (@Corney77) reported 9 minutes ago from Choppington, England

  @virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service

• 
  Carl Walsh (@Carl_Walsh33) reported 10 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  David Pearce (@pearceswan) reported 10 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Mike Moody (@classicm) reported 15 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  CazzaW (@CazzaW) reported 16 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  David Pearce (@pearceswan) reported 17 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  CazzaW (@CazzaW) reported 17 minutes ago from Walker Gate, England

  @virginmedia down in Newcastle? How am I meant to work?

• 
  Pete Irving (@ZicoPete) reported 18 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 21 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  emma (@ema_neale) reported 24 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  Rockcliffe Files (@RockcliffeFiles) reported 24 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 26 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Mr Smoggie (@PaulCraig24) reported 28 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  liam sholder (@liamsholder91) reported 33 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  Scott Noble (@ScottN1504) reported 34 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

• 
  David (@Dave_is_Elvis) reported 39 minutes ago from Boldon Colliery, England

  @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

• 
  Phil Robinson (@Ne31phil) reported 45 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  liam sholder (@liamsholder91) reported 54 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Trid (@TrevorRidley) reported 58 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Jones (@robhjones) reported 8 minutes ago

  @virginmedia I have no idea how to do it. Sorry, it worked perfectly well with the TiVo box. The problem is obviously the new 360 system. Can you arrange for it to revert back or get an engineer out please?

• 
  Nicola Ainsworth (@nixola) reported 11 minutes ago

  @virginmedia I have been trying to contact customer service as my tv isn’t working but I have been on hold hours!! Is there another way to get help? They website doesn’t help

• 
  Allen jack (@Henary_01) reported 14 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_IPTV_PRO6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Drew Stevo (@andrewstevo39) reported 14 minutes ago

  @gblondon1 @skytv @virginmedia Yeh its a shame Sky dont reward loyal customer with cheaper TV and broadband. Fantastic offers for new customers but totally agree, loyalty should be rewarded

• 
  Edward Hamilton (@epwhamilton) reported 16 minutes ago

  @virginmedia You've also texted cancelling the engineer that I'd booked because it's a network issue, but again I have no information. Hence the frustration

• 
  Mr H (@silestanix) reported 18 minutes ago

  @O2 @virginmedia not a fan of doing this but o2, you guys have made a holiday in the USA as difficult as possible. After many conversations with advisors on the chat I STILL CANNOT Make calls back to the UK from here in the USA. I'm a volt customer but will rethink this...

• 
  Zeno (@SleepNaut) reported 19 minutes ago

  @virginmedia @gblondon1 You're all shite. Never use any of you ever again. Used to work for you lot as well. Absolute horrible place to work.

• 
  LP (@____LP____) reported 21 minutes ago

  @virginmedia My broadband was down for about 20 hours in total but finally came back an hour ago, so that's something!

• 
  2WB (@2WB10) reported 24 minutes ago

  @gblondon1 @skytv @virginmedia You’ll come to regret it. They’re great when joining and setting up but if you have a problem be prepared for a lot of frustration and time wasting. They’re absolutely horrendous for customer service. I was lied to, transfered to dead lines, put on hold without coming back etc.

• 
  Eddy James (@ImproperFooty) reported 25 minutes ago

  @gblondon1 @skytv @virginmedia Sky is awful. Treat their long term customers terribly. Was paying a fortune for sky sports & they pack it with you tubers. I'm not paying £80 to watch some **** I can already watch for free but don't! IPTV all the way now 👍