Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
TV | |
| Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Bedlington |
Wi-fi | |
| Sunderland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Liam Bowering
(@lbschmee) reported
from
Gateshead, England
Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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Neil Todd
(@Neil_Rivelino) reported
from
South Shields, England
@virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jake dursley
(@JaKeDaSnAkE64) reported
@virginmedia Thank you so much for your help, it’s still no better this evening, if anything the connection has gotten worse
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Never Heard of Customer service
(@HeardCustomer) reported
@virginmedia This has been sporadically happening in the last few Weeks (before Xmas).I v got the Hub 3.0. I v reported in the past the issue and that the router doesn't show any issue. I have 2 device connect via cable and they 100% not working like the WiFi ones.
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Daisy Dolly
(@DaisyDolly04) reported
@virginmedia I’ve just had my hub replaced today and suddenly I have a drop in connection. I’ve run a reset and tested the speed with only my iPhone connected and it can’t even find the WiFi signal. What’s that about?
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Paul Watson
(@paulwatson72) reported
It’s the incessant BS about ‘busier than expected’, the circular help pages that are cyber Vivarium. The telephone options that take you through every cul de sac of annoyance. @virginmedia is fine when it works but woe betide you if it drops
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Phil Daniels
(@Phillyd37) reported
@virginmedia Wi-Fi, it’s a 360 mini box. It’s definitely a box issue, my smart tv has no issues connecting to Wi-Fi and the box is always freezing and auto resetting
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sami
(@samiwert) reported
@Quishhax expressVPN!! it's $12 a month so you'll only need $24 to watch the entirety then you can cancel! i choose ireland to stream from my laptop and use the virgin media website and use an HDMI cable to get it on the tv (i found streaming from the UK/ITV sucks because ITV crashes) :)
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Matt Arrowsmith
(@stringy18) reported
@virginmedia Keep finding ways to show terrible customer service. Totally incompetent once again!
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DaveG
(@davegregory999) reported
@virginmedia So I have re-ran the Hub Program, which will reduce the Interference level & Network coverage & latency issues if any. Please restart the Router & leave it for 10 mins. it should be good you. Check how is it working for the next 24 hours and monitor the connection,
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Pezh Nekooie
(@pezhnekooie) reported
@virginmedia Three construction visits, at least two from the pre-pull team and five visits from internal installation. The response to my Complaint ref C-1601231264 is also substandard. The entirety of Virgin Media's response to this matter has been beyond abysmal.
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The First Hour
(@TheFirstHourYT) reported
Just to further add to my previous Tweet, I have filed not one, but TWO complaints. No response to from @virginmedia to either complaint, or any reason or apology given for the engineer not turning up. Still got no internet!