Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Morpeth, Sunderland, Wallsend, Shiremoor, Gateshead, Seaham, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Morpeth |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box
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David
(@Dave_is_Elvis) reported
from
Boldon Colliery, England
@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
South Shields, England
@virginmedia broadband down??? Ne34????
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Steph.
(@stephwales_) reported
from
Gateshead, England
1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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Steph.
(@stephwales_) reported
from
Gateshead, England
A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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neil ashworth
(@nashworth3854) reported
@virginmedia all services down, broadband, phone etc. Multiple streets. Post code M30 9
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DCx01
(@dc_mtb_road) reported
@virginmedia I’m still waiting for the return packaging for an upgrade mobile phone I wanted to return and wasted 5-6hrs either on chat or live calls over 9 days ago. Shocking. Now being charged for the phone and new contract I was recommend to take out and return the other. Help
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LP
(@Plorr2Lorraine) reported
@virginmedia Yes, no problems regarding that, just signing in to your tv app.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia slow internet in NW9 - please help!
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Greg Ravenscroft
(@leastalive) reported
@virginmedia Restarted it which sometimes helps, but often the laptop, when I run problem diagnostic - laptop is 15 ft away, tells me the issue is the signal from the hub. Very difficult when I'm trying to connect to the work server which I have to do, pandemic or not.
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Greg Ravenscroft
(@leastalive) reported
@virginmedia As I'm reading this my phone has switched to mobile data as the Internet is 'poor'. The only thing close to it is the desk top, not used, & the printer, occasionally used.
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Anne Wilkinson
(@scandy_anne) reported
I have just been informed by #virginmedia that I cannot terminate their services in writing, I have to do it by speaking to someone. Surely that's not right? #legaladvice needed.
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ian 'storm' b
(@xStormxBringeRx) reported
I got fed up with the poor wifi signal from the virgin media hub 4 so I ordered a 10m ethernet cable, 4 x 1m cables and a switch box to go in my bedroom. Now I can have my Sky Q mini box, Fire cube tv, PS4 Pro and AVR (when I get it) all hard-wired.
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Nαvïі
(@NaviKJohal) reported
Virgin Media Are **** 🙃 #VirginMediaProblems
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Paul Adams MBE
(@Kingswood_BC) reported
@virginmedia So RA, its now been over 9 days since Virgin withdrew son's mobile phone service and still no one has put the mistake right.