Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
TV | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
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David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
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Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nathan nutted 🐧
(@Nathan_Version7) reported
@twowheelzwill @virginmedia it was playing up 2 week ago for like 3 days and then it was fine and now it’s acting up again Constantly comes back on and off again never had this problem in almost 3 years of being with them
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🇺🇦 Jon 🇯🇴
(@JonMcLaughlan) reported
@virginmedia @Ofcom well VM were due to visit today to try to resolve my broadband problems, but I received a message saying it’s on hold due to a network issue, that will have been the planned power cut by NPg, now the power is back I still have issues, no response on visit!
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
@virginmedia Yes, I can't keep on rebooting the router. It just disconnected again on wired and wireless and then reconnected again. Prior to today, no issues at all.
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Jay's Space
(@jays_space3) reported
Getting out of an escape room is easy compared to trying to cancel services with Virgin Media.
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elliott
(@Legit_CSGO) reported
@virginmedia once again. another issue. i have called multiple times and tried multiple chats and been passed around just to simple get a service cancelled. which you have told me was cancelled in writing. then have sent a router and email wishing me the best on my new services...
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elliott
(@Legit_CSGO) reported
@virginmedia already had multiple calls. i get passed around and noone seems to know exactly what im talking about. multiple calls have dropped. i just need to speak to a complaints department which i have tried and they just pass me back to the team who cant help.. have saved chat logs.
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elliott
(@Legit_CSGO) reported
@virginmedia it is long and i do not believe it will all fit in this tweet reply. i can explain in full if you message me directly if you can actually help me but it is long story and im still nowhere with virgin media after days of trying.
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daniel edmunds
(@danieledmunds4) reported
@virginmedia why am I paying over £150 for such a shocking internet service
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🦊 Dave Lodge 🦊
(@lodgey69uk) reported
@virginmedia The fact is, that I requested a call from a manager and have had nothing which is the main reason we are looking at other options. The customer service we have received over the past 7/8 years has been woeful.
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mo4g
(@mo4g_777) reported
@virginmedia is there issue with landline ?