Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 11/28/2025 03:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington and Whitley Bay.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne TV
United KingdomBorough of North Tyneside Internet
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Wi-fi
United KingdomBedlington Wi-fi
United KingdomSunderland Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • MatthewEmmer Matthew Emmerson (@MatthewEmmer) reported from Gateshead, England

    Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic

  • tenchylad StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • Peterst06328885 Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • MarcusRoberts13 Marc (@MarcusRoberts13) reported from Morpeth, England

    @robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare

  • WillHowe Will Howe (@WillHowe) reported from Gateshead, England

    @virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day

  • Rob259 Robert Richardson (@Rob259) reported from Whitley Bay, England

    @virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭

  • jayneecook Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • mackemviking David Kinmond #FBPE #resist 🇪🇺 (@mackemviking) reported from Seaham, England

    @tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday

  • 1HowardWalker Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia why is it again my WiFi not working but my current status saying everything if fine!

  • iamchrissharp Chris (@iamchrissharp) reported from Washington, England

    @virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • TonyYoull TY I 92 (@TonyYoull) reported from Newcastle upon Tyne, England

    Shouting at Virgin Media on the internet work fix the problem. Pass it on

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Alex324350311 Alex (@Alex324350311) reported

    @virginmedia I submitted a complaint over a week ago and it’s not showing in that link, I’ve just gone and submitted the complaint again and just checked that link and there is still nothing showing in there !!

  • reubensharpe Reuben Sharpe (@reubensharpe) reported

    @virginmedia so quick to take money monthly yet so slow to resolve issues. Internet has been down all evening. Any danger? #worstinternetever IP4

  • PeatedPete Pete 🌱🥃🎮 (@PeatedPete) reported

    @virginmedia Understand that and I don't have an issue with that. I do have an issue with having to explain myself 3 to 4 times over until the agent actually understands the issue. I'm not calling again it's a total waste of time, it's clear VM couldn't care less about their customers 1/2

  • StephenBradley5 Stephen Bradley (@StephenBradley5) reported

    @virginmedia the WiFi has been off for more than 6 hours now! Any idea when you'll restore the service?

  • JackRodway1 Jack Rodway (@JackRodway1) reported

    @virginmedia I've done all off the above and it still persists, it's an on going problem that I'm putting down to old faulty equipment

  • Rabc26269371 Rabc (@Rabc26269371) reported

    @virginmedia I shouldn't have to chase up a complaint. If advised it would be investigated & reply issued within 28 days! Its well over 8 weeks now. VM have had ample time. I will escalate to OFCOM

  • byfleet_island Antony Bateman 🎗️ (@byfleet_island) reported

    So @virginmedia I’ve been paying £10 extra a month for over 2 years for second TiVo box that I’ve never had. I actually believed Ronald yesterday when he promised me a call back. How do I resolve this?

  • tonysherlock Tony Sherlock (@tonysherlock) reported

    @virginmedia help with broadband dropping out.

  • Cryingfreman Carl (@Cryingfreman) reported

    @virginmedia Well, waited in all day for the equipment to be picked up as no estimated time given, nobody turned up. A fitting end to a incredibly poor experience.

  • PeatedPete Pete 🌱🥃🎮 (@PeatedPete) reported

    @virginmedia I'll just terminate my contract, I'd rather have 60mb than 500mb with a thieving crooked company like VM. I'll be doing all I can to advise people against this company. It's really quite astonishing the complete lack of care and ownership of your staff 2/2