Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Whitley Bay, Newcastle upon Tyne, Bedlington, Sunderland, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
TV | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
TV | |
| Whitley Bay |
Wi-fi | |
| Bedlington |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Graeme Bell
(@GraemeBell_NUFC) reported
from
Newcastle upon Tyne, England
@virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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fiona johnson
(@fionajohnson__) reported
from
Newcastle upon Tyne, England
@virginmedia wifi down in NE2 area????
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Done that.. hence why calling - your website is crap
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Les Pigg
(@piggypics) reported
from
Newcastle upon Tyne, England
@virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Lee
(@L88HRS) reported
from
Whitley Bay, England
@virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!
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Jon Lane 🌈 ✊🏿
(@jonlane86) reported
from
Blaydon-on-Tyne, England
Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone
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James Robert Hedges
(@jameshedges4) reported
from
Walker Gate, England
Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH
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alistair oates
(@alistairoates) reported
from
Whitley Bay, England
@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Mellor
(@MikeRMellor) reported
@virginmedia But my “offer” is £142pm whilst the actual price for the ultimate volt bundle without discount is listed as £136pm. You are telling me to sign up and pay you £6pm extra for no reason. Literally the worst loyalty discount I’ve ever been offered.
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hbanana
(@hbanana80) reported
@virginmedia I keep getting promises of change, I've had a number of engineers that have come out and said that the damage is too hard for them to fix, I've had managers and area managers call me to discuss the next steps and then nothing .
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Matthew Mann
(@Matt72Mann) reported
@virginmedia There is no complaint for delays to installation that I can complete in the attached link. I also feel sorry for you, who similarly appear to have had any ability to improve customer experience taken away. Thanks for trying though, well done for working in such a tough company.
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Robert Walsh
(@RobertW82538546) reported
@virginmedia I am totally appalled at the way you look after loyal customers! I have been with virgin for almost 10 years and when I moved home and I tried to down grade my package to broadband only! I was unable to get the Black Friday deal! I felt totally let down by virgin!
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Steven Grierson
(@STEG_16) reported
@virginmedia had intermittent internet connection for the past week, restarting hub and running online test several times (waiting 24hours in between) eventually it’ll start working again. Rang up today for some help to be told i have to wait 24hrs before i can go any further?
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bridgey
(@bridgey30) reported
@virginmedia absolutely shocking phone service from you Branson needs to get off his *** an sort his crap internet team out. Customer service is a joke the cheek of the guy talking to me what an *******. @skytv you got any offers?
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hbanana
(@hbanana80) reported
@virginmedia The damage that is in the picture that is attached to this tweet...that you are replying to. I honestly feel like because I'm calling @virginmedia out in public, @virginmedia is trying to shut me up everytime.
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Frankie Jack
(@FrankieJack69) reported
@virginmedia Thanks but presumably the info is shared by Virgin to O2? This would indicate either a mistake in info provided, or its processing, which, under GDPR, makes it either an O2 or Virgin problem depending on who has mishandled. Not sure passing the onus onto me is the way forward.
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🐟🐟🐟 Matt Cartwright 🐟🐟🐟
(@mattyc1980) reported
@virginmedia As i stated earlier the internet connection over wifi is very intermittent, how you can advertise super fast broadband il never know especially the price you charge every month
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Ste
(@stemark01) reported
@virginmedia The service comes and goes. It is happening more frequently. It can be ok for a day or 2. Then, just drops. The virgin media box then displays some red icons on the front of the box. As the Internet is off its difficult to check online for faults.Comes back on, it says it's fine