Virgin Media

Virgin Media Outage Report in South Shields, South Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in South Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in South Shields, South Tyneside, England 11/19/2025 18:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near South Shields, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley and South Shields.

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City Problem Type Report Time
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNorth Shields Total Blackout
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near South Shields, England

Latest outage, problems and issue reports in South Shields and nearby locations:

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?

  • DPhilipJones Daniel Jones (@DPhilipJones) reported from Newcastle upon Tyne, England

    Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.

  • Scotttate1990 Scott Tate (@Scotttate1990) reported from South Shields, England

    @virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

  • Baddoo Christopher Baddoo (@Baddoo) reported from Newcastle upon Tyne, England

    @virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...

  • JJohnsonJourno Jack Johnson (@JJohnsonJourno) reported from Walker Gate, England

    Any one have a resolution for no WiFi connection? @virginmedia

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.

  • Dxrpiii Dxrpii_ (@Dxrpiii) reported from Chester-le-Street, England

    @virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HJeenes H Jeenes (@HJeenes) reported

    @virginmedia I requested this but unable to help as my account is closed! I don’t know why I should be liable for a debt that you don’t even charge any longer! For something out of my control.

  • The_PurPIe_Haze Ⓡⓐⓘⓝ 🎶 𝕿𝖍𝖊𝖗𝖊 𝖎𝖘 𝖓𝖔 𝖘𝖕𝖔𝖔𝖓 (@The_PurPIe_Haze) reported

    @HJeenes @virginmedia I went through same issue last week, my Instagram was hacked but norex_cybertech on Instagram got my account back within 15 minutes!!!!! Go look them up I am sure they will help you out

  • Cathyj2036 Cathy Hartley (@Cathyj2036) reported

    @virginmedia Can't seem to sign in now. When I called 150 they said they'd erroneously removed my services but would take 24 hours to get them back, how can that be?

  • Lou_2009 L (@Lou_2009) reported

    @virginmedia Shouldn't you have technical minded people on your support services? Surely this shouldn't be up to random people on the Internet to come up with a solution?

  • Lou_2009 L (@Lou_2009) reported

    @virginmedia Are your teams able to check whether specific ports have been blocked that may restrict access to vpns? Specifically udp500 and udp500? I have already spoken to my works It team who believe it is an issue with the ports.

  • Nasreen02621912 Nasreen (@Nasreen02621912) reported

    @virginmedia The fact that it’s been on going for months with no resolution .it’s highly unlikely that it will be over in a week . Apologies but you’ve been completely unhelpful

  • lfcnads Nads (@lfcnads) reported

    @virginmedia funny how easy it is to add packages but when you want to cancel you can’t get through 🙄

  • WeSeeTheTruth WeSeeTheTruth (@WeSeeTheTruth) reported

    @HaydenHewitt @virginmedia Virgin Media arw terrible, best decision I made was moving to Sky Broadband. Have had zero problems with Sky.

  • Mummy_Misfit Amanda Egan (writer/romcom) (@Mummy_Misfit) reported

    @virginmedia Yes it was. All set up now so we have to live with it. Took forever and I will never get my recordings or the waste of time back! No one can tell me exactly what we have gained from it!

  • JamesAl01259489 James Alves (@JamesAl01259489) reported

    @virginmedia @theshortblue Trying to cancel service because of no service on 1st day, the read appalling number of negative reviews on trustpilot. Customer service were terrible and started trying to tell me i haveto pay 3 or 4 hundred pounds to cancel early even though i am in the 14 day start period.