Virgin Media Outage Report in South Shields, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
TV | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
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Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
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Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Malyon
(@KevM205) reported
@virginmedia We spoke to Jay on the SMC Team? this morning. He said there is something on the system but because you're having technical issues couldn't confirm. All we're asking for is confirmation the agreed deal is going ahead either via email or physically via a paper agreement.
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Paratez
(@Paratez) reported
@virginmedia hi would it be possible to terminate my contract online as per your recent price increase letter?
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I’m Loz the Half-Pint 🏴🇸🇬💙
(@lozza_skt) reported
@virginmedia Hi, any feedback as to why my network has changed to EE?
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Mr
(@Mr_OKane_) reported
@virginmedia I will. But are you able to tell me what the issue in the E8 area is? Or when it might possibly be resolved? Because Thursday I was told if it wasn't fixed by 1pm on Friday I'd need an engineer to come out.
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guler_mehmet
(@44Kurmay) reported
@virginmedia How is that possible,how can call can be coming to an end without even having a word with anyone…They just keep you waiting on the line for hours and the phone is just getting cut off before anyone answers to it and this is happening because you just wanna cancel your contact..
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Mike Murphy
(@mikemurff) reported
@Rio_Devoe @virginmedia They told me to try calling between 8am and 9am weekday… that’s when their overstretched #complaint handlers may be able to take a call without a #longdelay I won’t hold my breath!🤞
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Chris Powell
(@chrispowell3012) reported
@virginmedia I spent all afternoon and evening yesterday exchanging texts with Virgin Media and got nowhere. This morning they messaged me and asked if I still had a problem. I answered Yes and then received a reply telling me they were too busy to deal with my case. ABSOLUTE DISGRACE VIRGIN
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Cher
(@Cher_Williams88) reported
@virginmedia two days been trying to get through to cancel my mother in laws services due to your price rises on Tuesday. Still not open! Surely you can deal with these, it’s a con to get more money!
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Dylan Birch
(@dylanbirch97) reported
@virginmedia the sheer lack of communication for elderly vulnerable customers is just another reason why I am joyous to have the option to cancel your diabolical service. Is there any hope of getting through to someone?
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SimmyUK
(@SimmyUK) reported
@virginmedia No, but I got an email confirming my TV upgrade from V6 to the 360 service. There's still the Hub upgrade issue that wasn't solved. My Hub 3 is performing badly and I asked for an upgrade to Hub 4 or 5 but as my call was cut off I didn't get that. Can you solve this for me?