Virgin Media Outage Report in South Shields, South Tyneside, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
TV | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying
-
Ray Spencer MBE
(@rayspencermbe) reported
from
South Shields, England
Stay Healthy Stay Safe -final message from @virginmedia text service. It should read stay patient stay calm. Hopeless service and very slow!! I never thought I say I’d rather just wait on hold for the operator
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So now moved to @vmbusinesshelp line instead of residential activated yesterday and new router installed with no problems. Tonight 7.19pm internet goes down? 7.45m internet goes down? I am paying significantly more and receiving the same poor line?!?!?
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia yet again my internet down.
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
-
me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
-
Trish
(@YummyMummyMo) reported
from
Whitley Bay, England
@kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
-
Kirsty Rockett
(@KirstyRockett) reported
from
South Shields, England
@virginmedia my 80 year old mother is in ill health, in June I helped her online cancel paper bills, since this time we have done this another 2 times,Mam has tried to call no answer after 45 on hold,Ive just tried to email with the address on rear of bill, it doesn’t work.
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!
-
Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nadeem
(@Nadeem74159629) reported
@demonbaz666 @virginmedia Use super 4g Internet better than media crap
-
Scott Robertson
(@scottymeuk) reported
@glenwheeler @virginmedia Surely it’s time to cancel and move to something else?
-
Bex™️ 🌈 🐔🔞 #BringWynonnaHome
(@EarperBex) reported
@virginmedia It says no known issues online, but when I called earlier the person over the phone said my area’s connection is down.
-
David Hamilton
(@Firetaxi) reported
@virginmedia This is a complete and utter joke no WiFi or tv for 2 days. No explanation, no apology and you know what you will just take the money as per normal. Enough is enough!!! Sort this out or we are leaving!!!! Disgraceful service!!!!!!
-
Rembrandt Struyk
(@remichi) reported
@virginmedia without internet in SE10 on the Hub 3. Neighbour on Hub 2 has no problems. Did not touch hub. Did reset and turn on/off already. Please assist.
-
Emma Brice
(@7243emmab) reported
@virginmedia hi is there anyway I can get an appointment to fix a landline earlier than Wednesday? 2 elderly customers with no phone line which means there emergency pendants won’t work either?
-
paul winchester
(@doitallpaul69) reported
@virginmedia …. No internet …. AGAIN ….. what a surprise …. NOT … used to be brilliant and reliable, now its CRAP
-
Ginge #3.5%
(@RobShepherd12) reported
@apsaps192304526 @virginmedia Get used to dropouts and excuses not to fix. We've had the same issues for over a year and they still have done nothing.
-
BARRY
(@XBAZAER) reported
@demonbaz666 @Nadeem74159629 @virginmedia Bt internet is still up an running for me. Fingers crossed they don't go down
-
ACDC
(@ACDC16738798) reported
@virginmedia it just gets worse virgin internet not working at all now in my house never had such bad internet only signed up in December now have to wait 18 months to cancel 😡