Virgin Media Outage Report in South Shields, South Tyneside, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in South Shields come from postal codes NE34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in South Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in South Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (30%)
-
Wi-fi (11%)
-
Total Blackout (10%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near South Shields, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Blaydon-on-Tyne, Stanley, Sunderland, Gateshead, South Shields, Morpeth, Wallsend, Shiremoor, Seaham, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Whitley Bay |
Internet | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near South Shields, England
Latest outage, problems and issue reports in South Shields and nearby locations:
-
Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
-
Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
-
Kristian Ross
(@Kristian7Ross) reported
from
Morpeth, England
@virginmedia Hi, you’ve blocked my grandmothers sim for reasons unknown and now she requires a new one. She received a text to say it has been sent out but it’s never arrived. Can someone please look into this for me?
-
KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
-
justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
-
Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
-
Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
-
Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
-
Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
-
Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
-
David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
-
Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jackie 🤍
(@Jackielindak) reported
from
Doncaster, England
@virginmedia Well I’m trying to cancel but no one is answering so I can’t. Unfortunately i can get better deal elsewhere so will be leaving
-
AmyLouise
(@GriffithsAmy) reported
@virginmedia But I'm sure you can explain why I was mis-sold a package which was never going to be honoured?
-
David McClelland
(@DavidMcClelland) reported
@Mike__Polak @BBCOne Virgin Media also has to migrate its customers from PSTN to digital voice (ie VoIP); in the event of a power cut the Virgin customer’s router would lose power, so yes, in same boat. Virgin does also have provision for battery backed-up emergency calls via cellular network.
-
Michael Parr
(@MikeParrActor) reported
@virginmedia Hi, I'm finding your website to be very difficult. I'm still being billed for an account I closed three months ago. is there anyone here who can help?
-
Tom Greenhalgh
(@TomGreenhalgh95) reported
@virginmedia Thanks but this still doesn’t work and we can’t register the loss of service (have tried on multiple devices)
-
Dominic Cox
(@dbcox7) reported
@virginmedia I expected sound knowledge from you. I didn't expect to have to scour a forum searching for help from users. I thought you'd be the tech experts. Your 'solution' was no better than "Did you try switching it off and then back on again". It just took more time...
-
James Frid
(@jim_revelator) reported
@virginmedia how do you get through to speak to someone? My contract is ending and it’s gone up to a ridiculous amount per month, no one picks up the phone at customer services! I will just cancel the direct debit someone will contact me then.
-
Robert Dickenson
(@RDGuitarTuition) reported
@virginmedia is there a contact number for advice and/or complaints please? ATM, as a longtime customer, I am not impressed.
-
Daniel Graham
(@DanielG57062781) reported
@virginmedia I have no faith you will - 12 months been paying premium for poor internet - now 3rd day in attempting to cancel my contract via whatsapp but your staff offer me a new package and then disconnect even tho i explicitly ask for the ending of my contract. Not even half of the story.
-
Paratez
(@Paratez) reported
@virginmedia Started the WhatsApp channel and guess what, no one responds. Perhaps you should warn customers that it takes hours, days possibly weeks to cancel their contract.. #broadband #dreadfulservice #virgin