Virgin Media Outage Report in Walker Gate, Newcastle upon Tyne, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Walker Gate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Walker Gate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Walker Gate, Newcastle upon Tyne, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Sunderland, South Shields, Gateshead, Wallsend, North Shields, Consett, Washington, Whitley Bay, Chester-le-Street, Blyth, Stanley, Hebburn and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
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| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
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| Jarrow |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Walker Gate, England
Latest outage, problems and issue reports in Walker Gate and nearby locations:
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nat Eva
(@ND_Evans) reported
@virginmedia The tests usually say no service issues. The phone line has not worked for years. It hasn’t been an issue as I don’t use the landline until the other day I needed to place an emergency call and had to borrow the Neighbours phone. Is there someone I can email
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Greig MacBride
(@Greig_M) reported
@virginmedia phoned back to make a complaint in regards to customer service received, couldn't be given reference number for call and then hung up on, thought i was being reasonable? I'll add to the list of frustration clearly, can I be DM'd to get me some assistance please.
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Mark johnson
(@Markjoh67333745) reported
@virginmedia Ok 4 weeks of issues, I have now finally got a replacement tv box all ok. I have still not been phoned back by a manager to discuss compensation for the poor tv service for the month prior and now charged for my phone use to report to customer services. Not Happy.
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Kyle M
(@1234Makin) reported
@virginmedia Thanks for the advice, but I shouldnt have to use an app to ‘optimise’ my connection to your services. Your services should already be optimised on my devices without the need of an app to do that for me. Is there any other way you could help?
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ᴄʀᴀɪɢ ᴘᴀʀʀʏ - Ⓟⓐⓩⓩ
(@Rigarray) reported
@virginmedia please can you explain why the broadband and TV service we are paying for in the CF38 area has been down all day? This has been happening regularly over the last few weeks. This poor service continuing is unacceptable and all you say is an engineer is working on it
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sajid iqbal
(@msajiqbal) reported
@virginmedia We have identified the issue and sent a signal to the hub call back if it doesn’t work in a couple of days .... I obv thought logging a complaint back in jan might get soemone to deal with it you have seen the response I got so you think it resolves the issue?
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DangleLager
(@DangleLager) reported
@virginmedia Thank you. I’ve ran a test. All appears to be okay with the service. Both laptops are close to the router and as we’re both having connection problems with our work networks we wondered if it was a router issue.
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Adam McGuinness
(@HotshotMcG) reported
@virginmedia Hahaha. Do you know how .any times you have said 'we aim to resolve this (insert time frame) '. I have had 3 managers promising to phone me in the last 3 weeks. Not one did. It is absolutely unbelievable how badly you treat your customers. My DD goes out in a few days.
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camyla sikora art
(@ArtCamyla) reported
Misled to signing a long term contract with #virginmedia during my 6 month rental agreeing the contract would carry on in the new place, now I’ve found out they don’t offer service in my new neighbourhood & are charging a £200 cancellation fee. Anyone else thinks this is unfair?
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🏴🦁🦁🦁Gaz🦁🦁🦁🏴
(@gazcol77) reported
@virginmedia Says no known issues