Virgin Media

Virgin Media Outage Report in Gateshead, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 10/30/2025 13:20

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Consett, Stanley and South Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNorth Shields E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about

  • JeffsW0rld Jeff’s World (@JeffsW0rld) reported from Walker Gate, England

    @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia Technical support to discuss slow speeds

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Its the wifi thats gone down. I am currently using a wired connection.

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia can you explain to me why you tell blatant lies in response to a complaint

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.

  • SafcJamieG Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I have called them twice today still having issues

  • RWileECoyote Rob Wylie (@RWileECoyote) reported from Whitley Bay, England

    @virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I seem to be having BB connection issues here!!!

  • amymccordx Amy McCord (@amymccordx) reported from Hebburn, England

    @virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    @BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams

  • AnnaForester87 Anna Forester (@AnnaForester87) reported from Washington, England

    @virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell

  • TraiAnfield Trai Anfield (@TraiAnfield) reported from Whitley Bay, England

    @virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you

  • Lucy__Hedley Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • MarkCarruthers_ Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PabloAlAl Paul Allen-Alvarez (@PabloAlAl) reported

    @virginmedia Fully aware of where to go to look, Ive visited this page far too many times, I want is the service that I'm paying for and not have my expensive TV service cut off every few weeks my monthly charge has recently gone up from £23 per month to over £38 with no justification !

  • hayley12337 Hayley Bussey (@hayley12337) reported

    @virginmedia Exeter and seemingly the whole south west have no internet. Service update page is down and automated phone number says there are no faults. Any ideas how I can find out updates on this fault? #absoluteshambles

  • datamunky ᖇᑌᔕᔕIᑎᑕᕼᒪEY (@datamunky) reported

    @virginmedia Tried everything but your Service Page says “Oops it’s broken”. Error code on tv is W02. Neighbours reporting the same issue so clearly there’s a fault somewhere.

  • AimeePh47968168 AIMEE.P 💚 (@AimeePh47968168) reported

    @virginmedia are you having internet issues in TQ12 area ?

  • raiden Dan Lazarides (@raiden) reported

    @virginmedia I honestly don’t have time to call your team any more. I have spent hour after hour chatting with people or calling automated service lines who/which never resolve the issue. This has been going on since I upgraded to 1gig in January. Who do I speak with for terminations?

  • katiepphoto Katie (@katiepphoto) reported

    @virginmedia Yes it’s saying the broadband is down

  • TGuvn0r1 Transcend | Dan (@TGuvn0r1) reported

    @virginmedia services appear to be down including internet, website and mobile app, any info on the situation?

  • devondave8 dave (@devondave8) reported

    @virginmedia what's up with service area 18 as we can't tell because your Web page check for faults isn't loading. If I had a quid for every time there was an issue I'd be @richardbranson

  • SarahLooker4 Sarah Looker (@SarahLooker4) reported

    @virginmedia I've tried logging in to check the service status and I keep getting this

  • goldgard Paul Golding (@goldgard) reported

    @virginmedia @ibecks It's not a hub issue the broadband is down across Devon yet you have no reports of an outage!! Sort it out 😡