Virgin Media Outage Report in Boldon Colliery, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Boldon Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Boldon Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Boldon Colliery, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Hebburn, Durham, Chester-le-Street, North Shields, Wallsend and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Boldon Colliery, England
Latest outage, problems and issue reports in Boldon Colliery and nearby locations:
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Germaine
(@suegermaine63) reported
@virginmedia That’s fine for you but not me it does not recognise me. To boost my signal Virgin sent me Netgear boosters only two one is where the router is the other is in my bedroom. However I don’t have reception in my lounge at all. I have half on the Netgear and that password the other
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Karen power
(@Karenpo26739853) reported
@virginmedia never in my life have experienced such horrendous customer services. 10 days with no tv or internet. Chased engineers daily, up to 10 times one day. Not one response. Will be moving to sky. Simply unexceptable!!!🤬🤬🤬
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Sarah Sykes
(@OssettBikeClub) reported
@virginmedia Surely some common sense could be applied if your sales team have taken the wrong email address. All I want is to cancel and if this had been actioned then my garden wouldn’t be ruined and an awful brown box added to the front stone wall of my house...without permission!
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Damian @Artninetwo
(@DamianEd666) reported
@virginmedia Yep. No outages and rang earlier this week for the advice I’ve followed. Before I call back and wait again I thought I’d ask for help.
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Andrew Douglas
(@AndrewD1553) reported
@philzlow_key @virginmedia I would recommend speaking to your neighbours. I left Virgin after months of dropouts that impacted our whole street. Roughly once a day, Internet would drop out for 10 minutes. Virgin’s customer service was non-existent. BT has been outstanding in comparison (and cheaper).
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Lisa Clarke
(@claptonclarke) reported
@virginmedia Thanks but I’m sick of reporting same issue. Put access control contacts on your cabinet doors, INVEST. Are entire street is ready to cancel en masse.
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Wayne™
(@Dog_in_a_hat) reported
from
Leicestershire, England
@grayomtb @plusnethelp These broadband providers should be made to repay people for such poor service... I have constant issues with @virginmedia ...
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Adam Kirkland
(@ADAMKIRKLANDQX) reported
@virginmedia Yes there are no issues I my area apparently
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Fizzwig
(@Markfizzwig) reported
@virginmedia Woke up and the router was restarting 7.30. Lost broadband again an hour later Think maybe router is on way out? Error log shows lots of errors
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ELBALSON
(@elbalson) reported
@DamianEd666 @virginmedia Mine was doing it yesterday but I put it down to being in Yorkshire (in 1987).