Virgin Media Outage Report in Boldon Colliery, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Boldon Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Boldon Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Boldon Colliery, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Sunderland, Seaham, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington, Jarrow, Boldon Colliery and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Shiremoor |
||
| Gateshead |
Wi-fi | |
| Gateshead |
TV | |
| Sunderland |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Boldon Colliery, England
Latest outage, problems and issue reports in Boldon Colliery and nearby locations:
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
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Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BigOpticLou
(@BigOpticLou) reported
@virginmedia why have i got 338 down and 0.25 up how does that make sense
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tom
(@Manbeartom) reported
@virginmedia it’s 2021- how many times are you going to just fail to provide reliable internet service to the same area in London this year? It’s so tiresomely bad. Thanks for giving me a 30 minute ban for failing to reconnect to my csgo game. Bunch of incompetents.
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AAK
(@TheRealAmir) reported
Literally the most irritating support site in the world @virginmedia. It just sends you in circles. I’ve had intermittent access all day and now broadband is totally dead. Your site claims service status is good yet your self test fails. Of course your call centre is shut...
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ⓈⒶⓉ
(@Bearded_Geezer) reported
Not a normal night if @virginmedia doesn't disconnect 10x a day. Awful service.
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
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NOiSIque
(@NoisikAV) reported
@virginmedia @virginmedia I called last month to set up a direct debit. The customer support rep said they'd set that up for me. I logged into my account today to see that no direct debit had been set up and the bill from the 9th of April for £101.98 had not been taken.
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Kittycatsmum
(@KittyCatsMum) reported
@virginhelp @virginmedia im not receiving incoming calls, told its a porting issue and porting dept would resolve this within 4 hours, still not fixed, why would i have a porting issue after being with Virgin for many years anyway
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Neil J 🏴Independence 1st
(@neiljohnstone5) reported
@virginmedia Last six weeks has been horrendous for VM broadband. Very regular drop outs. Raised complaint and not even a response. This is not worth the money. Stable broadband should be bread and butter to you.
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Arti Patel
(@Arti_K_Patel) reported
@virginmedia Hello, I received a text message from @virginmedia advising the issue has been rectified and to restart my router which I have done. Except I now have had no broadband for the last hour!
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Dan Nutt
(@IAMDANNUTTYNUTT) reported
@virginmedia When your engineers attend a customer's property should they make you aware of all the work they have carried out?