Virgin Media

Virgin Media Outage Report in Boldon Colliery, South Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Boldon Colliery, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Boldon Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Boldon Colliery, South Tyneside, England 03/18/2025 05:20

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Boldon Colliery, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Boldon Colliery, England

Latest outage, problems and issue reports in Boldon Colliery and nearby locations:

  • jayneecook Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • paddyrat Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼

  • mackemviking David Kinmond #FBPE #resist 🇪🇺 (@mackemviking) reported from Seaham, England

    @tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • Rob259 Robert Richardson (@Rob259) reported from Whitley Bay, England

    @virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!

  • tenchylad StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • AndyG1508 Andy Gardner (@AndyG1508) reported from South Shields, England

    @virginmedia Are you having problems I have no internet or tv at the moment?

  • 1HowardWalker Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

  • Peterst06328885 Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • chefstevennorm1 chefstevennorman (@chefstevennorm1) reported from Gateshead, England

    @virginmedia your wifi is down again

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers

  • GraemeHopper Graeme Hopper (@GraemeHopper) reported from Gateshead, England

    @virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH

  • john_barrass John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.

  • bigpapablu Rich Oliver (@bigpapablu) reported from Whitley Bay, England

    @garyrbarton @virginmedia Rule of thumb: hang up

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    Still not back on @virginmedia any ideas when service will resume

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • querishi_ 🔥 (@querishi_) reported

    @virginmedia why is your service so bad? TiVo box has been off for an hour saying check the connections.. nothing wrong with them and still nothing is happening?

  • hkalant Harry 🏠 (@hkalant) reported

    @virginmedia Sorry I don't have an alternative handset that uses a SIM card. I just tried to remove the SIM card and re-insert it, but I'm still experiencing the issue. Would it be possible for someone in CS to call me, since I can't make an outbound calls? Or chat to CS online?

  • 1878Paul soft lad Paul B. (@1878Paul) reported

    @virginmedia down in Liverpool again...any idea when you could be bothered to fix this been over four hours now

  • charleshadji Charles Hadji (@charleshadji) reported

    @virginmedia And then I finally get through to someone in “second line support” who asks my name and then cuts me off. Great service 👍 Can a manager call me back please?

  • rhewitt85 Ryan (@rhewitt85) reported

    @virginmedia Iv done that 5 times in 2 days and each time they can’t fix it and cut me off

  • StephenTM918 Stephen Taylor-Moore (@StephenTM918) reported

    Currently over 20min on hold to both @bt_uk and @virginmedia trying to change my install date with one and cancel my service with the other. Both of which should take 3 clicks on a website; Virgin doesn't offer the option online and BT's one is broken...

  • NickyRoscoe Matrix ♻️ (@NickyRoscoe) reported

    @virginmedia Yes ongoing. I requested an email address please? on a previous post to order a new sim? That may be the issues, I can't call as my signal drops out. I have no LL or other way of contacting you via 📞. Currently house bound due to my debilitating condition.

  • mikef68 Mike Ferguson (@mikef68) reported

    @virginmedia So how do I register the loss of service in this scenario? Really not happy as the intermittent service means that they can’t work today

  • StephenMonk1970 The Monk (@StephenMonk1970) reported

    @virginmedia I've done that. I'm not stupid

  • KOwriting Mark Butcher (@KOwriting) reported

    @virginmedia Can't get through. My issue is not an option. Website reset is broken. I know my email address, account number, area. But blocked at every route from a simple login.