Virgin Media Outage Report in Boldon Colliery, South Tyneside, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Boldon Colliery, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Boldon Colliery and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Boldon Colliery, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Sunderland, Gateshead, Seaham, South Shields, North Shields, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Chester-le-Street |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
||
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Boldon Colliery, England
Latest outage, problems and issue reports in Boldon Colliery and nearby locations:
-
Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣
-
Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
-
Darren Leigh Arkless
(@edginggodout) reported
from
Whitley Bay, England
@_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer
-
Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
-
S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.
-
Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
-
Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.
-
Julie Clay
(@julieclayevents) reported
from
Shiremoor, England
Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢
-
lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
-
Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM
-
Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
-
𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...
-
Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!
-
Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest
-
Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
-
Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago
-
Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
-
𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.
-
Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
.@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them
-
Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Tibbetts
(@stevetibbetts) reported
Right, @virginmedia; firstly - dont lie! I've had no missed calls recently so no, you didnt try and call. Secondly - telling me to reboot the broadband hub and "see if the problem persists" does not count as fixing the problem. I've done that and it still persists.
-
Linda Saunders
(@SaundersGTTO) reported
@virginmedia I've just had a call on my landline saying that my phone line is going to be disconnected today due to suspicious activity. I am not a Virgin customer. The number that called was 0808 8273263
-
Rana Shahbaz
(@rshahbaz) reported
@ruthm4x @virginmedia Called a couple of times and after wasting your time over the phone, they pass to cancellation team, they keep hanging up the phone without speaking to you. It is terrible at the moment!
-
Lewwy
(@lewwyle) reported
ever since o2 and virgin media have announced they are joining forces my signal has dropped 2 bars all the time.. it was full before 🤔
-
Douge
(@Es_1983) reported
@virginmedia currently on hold on the phone and its an hour wait. I'm a teacher currently working from home. I don't have an hour to wait. However I need to know how I can get a WiFi boost box. 3 times my Internet has gone out whiles talking to students. Please help
-
Simon Lansley
(@simonlansley) reported
.@virginmedia I appreciate this must be unexpected for your staff and service but, since you've just sent me details of your prices going up, is there any way someone could please contact me and help us, as a family, to stay online consistently? #virginmedia
-
Leanne 💙
(@leanne_StN) reported
Yet again @virginmedia can not provide the service I’m paying for. No internet again today, but it’s ok my assignment is only due in a week 😡😡😡
-
The Purple Stitcher
(@madscouser) reported
@virginmedia I work for the NHS & am now really struggling to work from home and therefore having to put my health at risk and go in and work in the hospital more than I need to due to the ongoing issues with the broadband!
-
Neil Wilkins
(@wilko601st) reported
@virginmedia That many have lost there jobs, have no idea if they will have a job in the weeks months ahead. My 3 children are remote learning through no fault of there own and will do substantially worse because of this. Investing in your network is not my responsibility and should be (cont)
-
Casty
(@casty111) reported
@virginmedia What is so frustrating with you is you have no loyalty to existing customers. If I was a new customer I could get what I have now for £40 a month less. How is that acceptable?