Virgin Media Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 30: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Internet | |
| North Shields |
||
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Allen-Alvarez
(@PabloAlAl) reported
@virginmedia Fully aware of where to go to look, Ive visited this page far too many times, I want is the service that I'm paying for and not have my expensive TV service cut off every few weeks my monthly charge has recently gone up from £23 per month to over £38 with no justification !
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Hayley Bussey
(@hayley12337) reported
@virginmedia Exeter and seemingly the whole south west have no internet. Service update page is down and automated phone number says there are no faults. Any ideas how I can find out updates on this fault? #absoluteshambles
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ᖇᑌᔕᔕIᑎᑕᕼᒪEY
(@datamunky) reported
@virginmedia Tried everything but your Service Page says “Oops it’s broken”. Error code on tv is W02. Neighbours reporting the same issue so clearly there’s a fault somewhere.
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AIMEE.P 💚
(@AimeePh47968168) reported
@virginmedia are you having internet issues in TQ12 area ?
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Dan Lazarides
(@raiden) reported
@virginmedia I honestly don’t have time to call your team any more. I have spent hour after hour chatting with people or calling automated service lines who/which never resolve the issue. This has been going on since I upgraded to 1gig in January. Who do I speak with for terminations?
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Katie
(@katiepphoto) reported
@virginmedia Yes it’s saying the broadband is down
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Transcend | Dan
(@TGuvn0r1) reported
@virginmedia services appear to be down including internet, website and mobile app, any info on the situation?
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dave
(@devondave8) reported
@virginmedia what's up with service area 18 as we can't tell because your Web page check for faults isn't loading. If I had a quid for every time there was an issue I'd be @richardbranson
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Sarah Looker
(@SarahLooker4) reported
@virginmedia I've tried logging in to check the service status and I keep getting this
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Paul Golding
(@goldgard) reported
@virginmedia @ibecks It's not a hub issue the broadband is down across Devon yet you have no reports of an outage!! Sort it out 😡