Virgin Media Outage Report in Sunderland, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 23: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Hebburn, Durham, Chester-le-Street, North Shields, Wallsend, Whitley Bay and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Phone | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
||
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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David
(@Dave_is_Elvis) reported
from
Boldon Colliery, England
@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Horrific customer service
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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schum4nn
(@schum4nn) reported
@virginmedia Hi, I just had a look at my cases and what the status is. I had 2 complaints and the one where I am addressing the issue about being missold is now not there anymore and seems like it has been closed but noone has ever contacted me.
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Mark
(@_One8Seven1_) reported
@virginmedia No faults. I’ve had problems for almost 2 years now. Pixelation. V6 box shutting down. All tips for a fix and 2 engineers have failed. Broadband is pretty good but your tv is not worth the money as things are. We’ll be looking elsewhere.
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schum4nn
(@schum4nn) reported
@virginmedia @virginmedia I have a screenshot saved that you have received the complaint C-1101213989 - but it looks like you have just closed the complaint without dealing with it. Why cant I see it anymore?
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𝔰𝔞𝔪 𝔶𝔢𝔢
(@samicd) reported
@clishmaclaver_ @virginmedia No way! This is absolutely shameless. How can they screw up and ask you to pay for it??? Problem is for fast internet I think only BT has fiber, so it’s basically a duopoly
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Irina Oxley
(@Irina1997) reported
@virginmedia The staff member issued a wrong package this morning. Another member of staff couldn’t fix because they need to contact the person who made mistake. I have been put on hold for two hours and the line dropped twice. My account doesn’t allow online changes.
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Zoë 🐻
(@MammafulZo) reported
@virginmedia Action is the only way left, I am so sick of it all, it’s damage to our property, trespassing, we never asked or were told anyone was coming the 2nd time. Then to put a cable exactly where I asked them not to, why? Put it where it was before?! So you can see. In a nutshell 6/7
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@brock_10
(@brock_10) reported
@virginmedia The issue is I'm paying for 500 mbps and I don't even get 200 tested regular if you can't supply what I pay for I suggest you alter my package and refund what I've paid so far
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Lee_Westwood
(@LeeWestwood11) reported
@virginmedia guys how can i call you to discuss a broadband/hub3 issue please?
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Liam Meads
(@MeadsLiam) reported
@virginmedia after waiting like told to for 48hrs again for the 7th time since 24/12/20 I’m still yet to get a call back from one of your managers! I’ve tried calling virgin media on there normal customer contact number provided and it will not connect ? On any phone in the house
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*** Golledge
(@leonardg11) reported
@virginmedia I have spoken to your advisors about 9 times going through everything so wrote to your CEO about the issue. I received an email saying a member of the complaints dept had taken ownership and would be investigating and would get back to me within 28 days. That was 47 days ago