Virgin Media Outage Report in Sunderland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Sunderland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Seaham, South Shields, North Shields, Chester-le-Street, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Newcastle upon Tyne |
||
| Gateshead |
||
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Sunderland, England
Latest outage, problems and issue reports in Sunderland and nearby locations:
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Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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BEYOND VINYL
(@beyond_vinyl) reported
from
Newcastle upon Tyne, England
@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Mark56995174) reported
@virginmedia the internet services have be dreadful in last 2 months and yesterday and today has been the worst I’ve ever seen can’t even watch anything download speed is 2mbs when should be 300 mbs if other providers had good broadband in the area would of cancelled virgin media
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Danielle Marie
(@DanielleWade4) reported
@virginmedia The phone froze and now won’t turn back on. We wanted some technical support. Didn’t get anywhere. Also we were told the only way to re set your account password was via a text. With a broken phone ?!
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Michelle Cleator
(@Chelle41) reported
@virginmedia tivo box not working, snowy screen, turned on/off, unplugged/replugged cables etc. Website won't let me do diagnostic test, can't get through to a human on the phone. Any advice?
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JJ
(@KarenHinton3) reported
@virginmedia Yes I have and it hasn't worked. You don't even get the screen where it asks you to login as a virgin customer. With multiple customers reporting the same issue it's unlikely to be a problem with our devices
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David Overton
(@davidoverton) reported
@virginmedia Bad news. Although there were promises that this was fixed, unfortunately, another month, another bill for my ex-wife delivered to me. Is there anyone who can actually solve this problem at @virginmedia ?
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Jackie Dally
(@jbarrett1963) reported
@virginmedia I used your text service who sent an engineer around to my mothers house today. They said they would be there between 12-5pm so I took the afternoon off work. When he came he said he couldn’t help and advised to contact customer service who I cannot get through to. Please help!
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jãmes
(@jrcby) reported
@virginmedia is there a problem with virgin and @NetflixUK? Hasn’t been working through my tv since last night around 10.30/11pm. Getting error ui-800-3. Have turned off and unplugged everything for 3+ minutes and still getting the error. Works fine on my phone on same wifi
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Maarley
(@x_iimaStar_x) reported
@virginmedia So, for work it keeps dropping which means that I can’t connect onto our work network. And then on my personal devices things just spin or pages don’t load
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Maarley
(@x_iimaStar_x) reported
@virginmedia Unfortunately no, as my desk is no where near the hub! Never mind, it will just have to be like this
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Andy Frost
(@andyfrost1978) reported
@virginmedia is there a messaging service for tech support?