Virgin Media Outage Report in Stanley, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stanley, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Consett, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Stanley, England
Latest outage, problems and issue reports in Stanley and nearby locations:
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
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BEYOND VINYL
(@beyond_vinyl) reported
from
Newcastle upon Tyne, England
@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julie Kelly
(@JulieKe77454385) reported
@virginmedia @BexShelbs More to do with you slapping on an extra £5 & customer service is just crap
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Adam
(@eatplaylaw) reported
Hi @virginmedia are there broadband issues in SE23? The app says my hub isn’t connected properly but I have run through all steps and checks about 5 times, and the hub is barely a month old!
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Sunil Misra
(@misra98) reported
@virginmedia I’ve lost track to be honest. I was told the cable needed replacing to my property. First it was 25/05/22, then 08/06/22, then 16/06/22, then 08/07/22, then 21/07/22, then 12/08/22. And then I was told upgrading to 500mb would cure all of my connectivity issues but no change
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Jane Franklin
(@jrfrank) reported
@virginmedia I have become accustomed to the fact that Virgin deny any faults until they may or may not decide to fix them - we have had months of intermittent or no service with frequent outages
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Sam Williams
(@Will_I_Sam_89) reported
@virginmedia Can I DM you for a manager to call me? This is completely outrageous your customer service from every employee is flabbergasting
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Jamie
(@Jamie23883683) reported
@virginmedia Approximately July 2020, it’s ok I wasn’t expecting anything from you as I know as a company you have a way out. As a customer we’ll not use Virgin Media and from what I hear from others I know, they feel the same. Shame really.
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marketappeal
(@marketappeal) reported
@virginmedia I had no internet for 4 days in July, I filled in your reporting form repeatedly. Your website says I'd be compensated £8.40/day, but I haven't receiveda refund. How is it fair to be charged for a service that wasn't delivered? - Anthony Sharot
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Jane Franklin
(@jrfrank) reported
@virginmedia Yes I did that already - several times actually - the issue is that the connect app does not work or allow configuration of the pods at all
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Sarah 🇮🇹🌹#WearAMaskYouStupidBastards
(@sazmeister88) reported
@virginmedia i can't speak on the phone, and i don't have whatsapp, that's why nobody can fix this for me lol this is the only way i can get in contact with virgin :p
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Philip Coleman
(@colemanp2000) reported
@virginmedia Even the cancellation call was an absolute nightmare. Anyone thinking of moving to Virgin Media should know, the customer experience is a kafkaesque nightmare and everything failed. No reduction in product cost will pay for the lost time and aggravation