Virgin Media Outage Report in Stanley, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stanley come from postal codes DH9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 05: Problems at Virgin Media
Virgin Media is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stanley, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Chester-le-Street, South Shields, Consett, North Shields, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
TV | |
| Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Total Blackout | |
| Sunderland |
Total Blackout | |
| Gateshead |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stanley, England
Latest outage, problems and issue reports in Stanley and nearby locations:
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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Hells Bells 🐶
(@hellsbells610) reported
from
Gateshead, England
@virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.
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Chilli Vanilli
(@AdamOnCaffeine) reported
from
South Shields, England
Can anyone at @virginmedia virgin media tell me why the internet drops out every time it rains? The technicians only want to diagnose a fault on the line to the house and they never seem to be out when it's also raining. It's very frustrating.
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@kerouac151 @virginmedia Posh down there mind
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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Kirsty Ferry
(@kirsty_ferry) reported
from
Blaydon-on-Tyne, England
@virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John c 🎮
(@GlobalFunk_) reported
@Jammin9t2 @Fluxuryy @virginmedia I had nothing but nightmares mate 😫😫 Never had the issues with any other provider
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Sloany
(@MrSloany) reported
@virginmedia Hi, appreciate the help. Problem is we’re not the account holders as it’s a rental property. Currently trying to get our landlord to sort it. Is there nothing else we can try in the meantime?
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Paul Cesc Rowlands
(@PaulRowlands10) reported
@virginmedia Hi. I'd like to know why you think its acceptable to make us wait 3 weeks to check our cables when our WiFi has lost connection, then continue to take payment, then not turn up on the 15th as scheduled. Absolutely terrible service. Once it's sorted I'll be leaving.
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Ian Poulton
(@irp87) reported
@virginmedia Still bad. Not given the right information again and just poor poor service. Should be ashamed, actively trying to leave.
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Kelly Marie
(@KrazieKell) reported
@virginmedia your absolutely shocking !! We have been a customer for over 15 years. Got told a price for our new contract which was recorded, yet charged double for it. we’ve spent a total of 6 calls, 12 hours trying to sort YOUR mess and your still messing us about !!!
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Wayne
(@waynec40) reported
@virginmedia Ain’t Manager call backs 48hrs too? I’ve been waiting 2 months for 3 different ones. Just shows Virgin don’t care about the 22% Customer base.
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ann corbin
(@anncorbin3) reported
@virginmedia Good afternoon, I have spoken to your Customer Service department this afternoon to no avail. I have been charged £95 because the spending cap was accidentally removed and reinstated the same day.
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Petar Shabarkov
(@PShabarkov) reported
@virginmedia I had broadband services installed on 11th of October and decided to cancel them on the very next day 12th of October, using my 14 days cooling off period rights. Instead I recieved a £121 bill. Made a complaint, but recieved an email it has been closed. What a joke!
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angela B
(@angelab2711) reported
@virginmedia I have yes,I've been checking all day. Fix time was meant to be 6pm today now it's been moved to tomorrow morning 10am!
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Mary N-T
(@MaryNT16) reported
@virginmedia I have just bumped into the engineer sent out to investigate the fault in the area. He is the only person from Virgin who has been honest about the problem & why the fix date keeps getting pushed back. If only you & every other virgin rep I have had contact with ...1/2