Virgin Media Outage Report in Stanley, County Durham, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 17: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stanley, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Wallsend, Shiremoor, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Consett and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stanley, England
Latest outage, problems and issue reports in Stanley and nearby locations:
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Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
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Connor Mather
(@ConnorMather) reported
from
Sunderland Bridge, England
@virginmedia is a joke had a issue with my internet box for weeks and nothing resolves it and I try to call them and never get a hold of them. Pisstake
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
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David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Fryman
(@PhilipjFry2000) reported
@virginmedia why is there another outage! Unacceptable, get it sorted
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G Matheson
(@GMatheson5) reported
@virginmedia So where does this put me (and my wife who has the same issue) with our contracts! Are you saying we can terminate without penalty given the circumstances?
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Dharmesh Mistry
(@84DM) reported
@virginmedia Can you let me know how you are going compensate me as I am having to use my mobile data to WFH as virgin media have cut me off. I would like to make a formal complaint please let me know where I should write to
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🇺🇦 Ξll 🇬🇧
(@elliottrichmond) reported
@virginmedia all services are down, internet and phones, where can I get business support if I can’t use the landline? GL52
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Joe Westney
(@GunsForShow87) reported
@virginmedia Thanks for coming back to me. Yes the service checker was what told me it was down but with no reason why. The estimated time to fix was over 15hrs but fortunately the issue was resolved in around 3hrs.
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Mark Turner
(@markwoturner) reported
@OpenreachHelp @SkyHelpTeam day 12 of no internet. I’ve made countless phone calls to try and get this fixed and have had to resort to taking out a 30 day @virginmedia contract as internet essential for WFH over school summer holidays. Wish I never left them in the first place.
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Robert Ring
(@RobertR34431841) reported
@virginmedia This is why your customer service is so terrible. You leave a pensioner without the use of her phone and without the ability to pay bills due to aggressive collections agents! It’s an absolute joke!!!
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Dáre • tangping
(@darewithdata) reported
Looking to change broadband providers and it seems #onestream have the best deal in my area. But there are so many negative reviews about the customer service, I’ve already suffered with #VirginMedia
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Simon Vans-Colina
(@simonvc) reported
@virginmedia How do i cancel from overseas (i can't call your 03 number from outside the UK)
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Lulu Spellman
(@lulu_spellman1) reported
@virginmedia It’s today though@im not hopeful the issues will be resolved as the second line hasn’t been installed and your sending an internal install engineer again. I will be submitting a full complaint as will my daughter who holds the separate account. I need help to resolve not a link