Virgin Media outages and service status in Stanley, England

Problems in the last 24 hours in Stanley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stanley, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Wallsend, North Shields, Borough of North Tyneside, South Shields, Blaydon-on-Tyne, Chester-le-Street, Jarrow, Durham, and Washington.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	11 hours ago
Newcastle upon Tyne	Internet	11 hours ago
Gateshead	TV	1 day ago
Newcastle upon Tyne	Internet	1 day ago
Wallsend	Phone	2 days ago
North Shields	E-mail	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stanley, England

Latest outage, problems and issue reports in Stanley and nearby locations:

• 
  Gareth Miller (@geemiller71) reported 1 minute ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Sam (@purplelime) reported 8 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Steph. (@stephwales_) reported 18 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  Georgina McGowan (@seldomseenkid16) reported 19 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 23 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Mr Smoggie (@PaulCraig24) reported 28 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Paul Jukes A874036 (@UnicornRunning) reported 28 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 32 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Paul Jukes A874036 (@UnicornRunning) reported 34 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  NETheatreGuide (@NETheatreGuide) reported 39 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  NETheatreGuide (@NETheatreGuide) reported 40 minutes ago from Ryton, England

  @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 45 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 50 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  Fraser Porter (@TheFraserPorter) reported 50 minutes ago from Newcastle upon Tyne, England

  @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 53 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  Steve Dey (@Stevedey) reported 55 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 56 minutes ago from Sacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 58 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  liam sholder (@liamsholder91) reported 59 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  claire🐱🐾🐾 (@clairekitty12) reported 59 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicola Thrussell (@NicolaThrussell) reported 5 minutes ago

  @virginmedia EN6 (Potters Bar, Hertfordshire) area completely down with no internet but app says no issues. Please can you look into this to and get it resolved.

• 
  Hollie (@HollMCR) reported 7 minutes ago

  @virginmedia Hi I haven’t had internet or TV since Monday, Engineer came out Wednesday & said its a fault with cable outside. 2nd engineers came that afternoon to do something outside and still no internet? Can you help.

• 
  Daryl Antony Horn (@heyheyhandsome) reported 7 minutes ago

  @virginmedia guys, we’ve had a complete broadband outage now for some hours in BH14. We need this to be able to do our jobs over the weekend. Service update estimates fix by 20th May which is frankly unacceptable. Can you give me a real time update of when to expect service?

• 
  Shorty (@ClassicSoulDJ) reported 7 minutes ago

  Here I go - still a problem with my tv services from @virginmedia a day after I tried to get through and I expect at least a hour waiting to get through

• 
  Chris (@geordiechris48) reported 9 minutes ago

  @COOPSthereitis4 @virginmedia If you waited in you should have a right to charge them. Virgin Media are **** hot in telling the customer that if they miss their appointment or don’t cancel by 4pm the day before then they will be charged £25

• 
  J Corbi (@JCorbinHus) reported 10 minutes ago

  @virginmedia 19hrs + no broadband security system down in a high crime area. This morning I was offered comp £10 by customer service agent as a “goodwill gesture” for inconvenience 🙄

• 
  Dave (@Dave_Syracuse) reported 13 minutes ago

  @VirginMedia you're wifi isn't working again. Your say you'll fix it by the 19th of May but that isn't good enough. I pay you for reliable wifi connection every day. I'm not receiving that. This is a formal complaint and I expect to be reimbursed for my stress and inconvenience.

• 
  lou pitt 🤓 (@loopyloupy) reported 15 minutes ago

  @virginmedia I have no service at all telling me to look at service checker doesn't help

• 
  Phonetix (@RobPhonetix) reported 21 minutes ago

  @virginmedia What about those of us repeatedly requesting our myvirginmedia account be unlocked for the last 6 weeks (& even lodged a complaint about it) who are STILL unable to access our accounts with no explanation?

• 
  Mary Erickson (@MaryEricks51284) reported 23 minutes ago

  @DanAaronTaylor @virginmedia had this exact problem and MeganCode fixed it.