Virgin Media Outage Report in Stanley, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (23%)
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Wi-fi (13%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Stanley, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Sunderland, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Consett, Jarrow, Boldon Colliery and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Shiremoor |
||
| Gateshead |
Wi-fi | |
| Gateshead |
TV | |
| Sunderland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stanley, England
Latest outage, problems and issue reports in Stanley and nearby locations:
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Paul fletcher
(@P25_Fletch) reported
from
South Shields, England
@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Paul fletcher
(@P25_Fletch) reported
from
South Shields, England
@virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….
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Cameron Ross
(@pumbingchap) reported
from
Newcastle upon Tyne, England
@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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Neil Todd
(@Neil_Rivelino) reported
from
South Shields, England
@virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Ninja
(@TonyNinja1) reported
@virginmedia My only resolution is to close my phone, TV and broadband account.
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Calum Fraser
(@CalcyBones) reported
4 months after trespassing and damaging my property for a fibre installation in the wrong place I’m still no further forward in resolving the issue. Disgraceful customer service @virginmedia. Happy to talk but I need you to respond!. Otherwise legal action will need to begin.
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Helen Ruggles
(@HelenRuggles3) reported
@spursKS @garycymro @virginmedia We went to Bt right mess up with installation bill 87 37.49 37.49 £ 165 😳Happy with service but cover up in resolution team it’s shocking did ask if they are x virgin staff lol
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Dave Dawes
(@davedawes) reported
@virginmedia I tried and it was immediately closed as "resolved". Your complaint system is non-existent. There does not appear to be any senior manager at @virginmedia who actually takes responsibility for dealing with customer problems and complaints.
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Kevin Robinson
(@westborokevin) reported
@virginmedia I've been trying to amend my package for 2 days via WhatsApp message system. Its an awful way of doing business. Bot doesn't understand anything except yes or no answers
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Tony Ninja
(@TonyNinja1) reported
@virginmedia My only resolution is to close my VM phone, broadband and tv account.
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Oliver Turp
(@Olly_TCGaming) reported
@virginmedia Cancelled contract and switched provider. Customer service said contract was cancelled but we still being billed. Now getting emails to say we have a new bundle despite not taking one out. Despite returning equipment and providing tracking number, we are being harassed via SMS.
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Oliver Turp
(@Olly_TCGaming) reported
@virginmedia 29th Sept - BT engineer switched the line over and since then our provider has been plusnet. 12th Oct - High risk elderly disabled customer had no working phone line and therefore no fall alarm and outside communication for EIGHT DAYS.
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NIKI
(@NikiRodgers7) reported
@virginmedia just had services installed yesterday & having serious issues already. Nearly an hour & a half on the phone & now waiting on a call back. Customer service is atrocious.
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Chime Whistle Publishing
(@ChimeWhistle) reported
@virginmedia The issue is the same as @whippletom .