Virgin Media Outage Report in Stanley, County Durham, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Stanley come from postal codes DH9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stanley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stanley, County Durham, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Sunderland, Stanley, Chester-le-Street, Gateshead, Durham, South Shields, Hebburn, Washington, Jarrow and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stanley, England
Latest outage, problems and issue reports in Stanley and nearby locations:
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tommie Travers
(@tommietravers) reported
@virginmedia 32 minutes on the phone. Got no further forward. Got transferred. Held for 15 mins, and the call was just terminated. It takes a lot for me to be this blunt, but you should seriously consider a career change. I do not understand how you can work for such an awful company?!
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Rachelle Paulson
(@RLW87) reported
Looking for a new mobile contract, thought I'd try @virginmedia - I specifically request a min of 20gb and she tries to continually sell 2gb or 5gb. On asking her not to do that, I only want 20gb+ she hangs up on me ... looks like I'll take my custom elsewhere. Good service Shen
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Hope-Marie Bonnen
(@HopeMarieBonnen) reported
@virginmedia hey! You still need to change your network checker to say we can't receive 4G in our area. I'm no longer with you but we definitely can't due to other people not being able to cancel because you'd charge them for NOT PROVDING A SERVICE which is stupid. Thanks.
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Tim Stillman
(@Stillberto) reported
@virginmedia I've got it working now but this really is a persistent issue.
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elaine strachan (menzies-guild)
(@wee_lainey) reported
@virginmedia cut off 4 times today & have a sickly child. trying to cancel all my services since start feb. all services to be d/c 4/4 ...2 weeks after New provider started. bill today for £244! March bill!! Saying that previous agent didn't cancel services correctly! Ridiculous
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Neil Pickersgill
(@npick69) reported
@virginmedia worst media company ever. Deliberately make it difficult to speak with customer Svs, lie about bundles. Never again will you have my customer
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Ricky Mistry
(@RMist123) reported
@virginmedia I honestly regret signing up with @virginmedia. Biggest mistake I made was to trust Virgin Media. Now I’m stuck without a contract, incorrect billing and no way of getting a complaint raised or investigated! Not sure where to go from here!
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Tommie Travers
(@tommietravers) reported
@virginmedia I cannot get over how utterly useless you are. You, the company, the staff. Even your engineer told me “The customer service is ******* ****.” So, even your own colleagues admit it’s a disaster of a company. Your unwillingness to help me just proves that. You are the problem.
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simon le vans 💙
(@simonlevans) reported
Well I can’t watch any streaming services on my only day off this week because my broadband is down again, so I’ll watch the lights flashing on my @virginmedia router instead 😒
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AFCB Supreme
(@AFCBSupreme11) reported
@virginmedia right I’ve just about ******* had it with you lot now. You’ve done works on the WiFi last week which took longer than you proposed just for it not to work literally a week later. I’m considering becoming a virgin media technician so I can **** around and get paid.