Virgin Media

Virgin Media Outage Report in Stanley, County Durham, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stanley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stanley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stanley, County Durham, England 10/30/2025 10:15

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (40%)

    Internet (40%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stanley, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Consett, Stanley and South Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNorth Shields E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stanley, England

Latest outage, problems and issue reports in Stanley and nearby locations:

  • Peterst06328885 Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    Still not back on @virginmedia any ideas when service will resume

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • jayneecook Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • GraemeHopper Graeme Hopper (@GraemeHopper) reported from Gateshead, England

    @virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH

  • AndyG1508 Andy Gardner (@AndyG1508) reported from South Shields, England

    @virginmedia Are you having problems I have no internet or tv at the moment?

  • chefstevennorm1 chefstevennorman (@chefstevennorm1) reported from Gateshead, England

    @virginmedia your wifi is down again

  • john_barrass John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish

  • tenchylad StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • 1HowardWalker Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

  • paddyrat Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks

  • Rob259 Robert Richardson (@Rob259) reported from Whitley Bay, England

    @virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!

  • bigpapablu Rich Oliver (@bigpapablu) reported from Whitley Bay, England

    @garyrbarton @virginmedia Rule of thumb: hang up

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • damientobin Damien Tobin (@damientobin) reported

    @virginmedia I had to wait a long time and they couldn’t resolve it. So now I need to wait a week for a replacement box while still paying for a service I can’t use. Not a great start to my time with Virginmedia.

  • anthony_murphy1 Anthony Murphy (@anthony_murphy1) reported

    @virginmedia Not yet. It has to be manually done by management so I shall give you some time to figure out what you are doing and see where we stand. But the next time won't be complaint, it'll be cancellation whatever the cost.

  • david__123 civil_savage (@david__123) reported

    @virginmedia On where? It says there are no known issues. The only thing that needs fixed is my internet. It’s off again

  • Tedheathen1875 Ted 💙 (@Tedheathen1875) reported

    @virginmedia No sport for thee whole weekend. Got a great bloke on 151 yesterday at 11am. He could see I was again overcharged, but couldn't fix, so engineer coming out. Liverpool fan, but he was excellent. The 5 1/2 of previous calls wasted. No sport for a 4 day weekend

  • ChanelleCreasey Chanelle Creasey (@ChanelleCreasey) reported

    @virginmedia We were meant to get one Friday as a result of the complaint from being disconnected too early. Never got that. All you can do is apologise, but you can’t provide us broadband which in the middle of a pandemic is a basic service!

  • McHilti Mark Oliver (@McHilti) reported

    @YouKnowEh @virginmedia I'm out of contract with VM and have tried for over a year to get a returns bag for unwanted kit. Several official complaints and a written one to head office only resulted in 'we tried to contact you without success so have closed the complaint'. Out of contract = No VM number!

  • domdom44 . (@domdom44) reported

    @virginmedia @barneyronay Can you tell me why your resolution team ignore a customers email ? I called your retention team on the 19th March to cancel my contract. The advisor didn’t cancel it. He renewed it. I put a complaint in, they replied and have now ignored 7 more emails from me

  • itsmetherealJG Jamie Goffin (@itsmetherealJG) reported

    @virginmedia You can’t seem to do it from here or on the phone, you’ve took our bank details, sent the equipment and not provided the service. We will return the equipment and cancel the direct debit. Will just wait for for BT who have been superior with CS. Very stressful @virginmedia

  • goldywankanobi mark goldthrope (@goldywankanobi) reported

    @virginmedia Don’t charge me £240 to leave when your service is shocking and customer care non existent

  • janrobnor Jane Norris (@janrobnor) reported

    @virginmedia No one has contacted us - we just want reliable Wi-Fi at home and to be compensated for having to keep using our 4G - essentially we are paying for a service we are not getting!