Virgin Media

Virgin Media Outage Report in Hebburn, South Tyneside, England

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The latest reports from users having issues in Hebburn come from postal codes NE31.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hebburn, South Tyneside, England 03/18/2025 06:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hebburn, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Virgin Media Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    @MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor

  • brtoon Brian Reid (@brtoon) reported from South Shields, England

    @virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace

  • Selwynsaint Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported from Longbenton, England

    If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always

  • minkewales minkewales (@minkewales) reported from Newcastle upon Tyne, England

    @Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area

  • Wardixo Jonathon Ward (@Wardixo) reported from South Shields, England

    Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.

  • andychristie999 ac (@andychristie999) reported from Sunderland, England

    @virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!

  • GlocketCosplay ✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, England

    Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.

  • TaylorBurgen93 Taylor (@TaylorBurgen93) reported from Whitley Bay, England

    @virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service from any broadband company. Avoid like the plague.

  • trisgallagher Hot Acid Rhythms (@trisgallagher) reported from Whitley Bay, England

    @virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    Another blackout on @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nikkimyers16 Nikki Myers (@Nikkimyers16) reported

    @virginmedia no telephone service for almost a week - what’s going on and why do you not keep your customers updated? Not good enough.

  • gishank Lawrence (@gishank) reported

    @virginmedia Several(!). Tickets have been closed by your organisation's representatives falsely claiming to have spoken to me. The complaint code of practice has not been honoured at all when I've asked for it to be escalated.

  • AxcessGaming Axcess (@AxcessGaming) reported

    @virginmedia I've used it, upstairs and at the back of our kitchen it says there's no connection to test it in the first place. I'm getting constant 400mbps+ download speeds but the signal reach and the time it takes for things to load on devices is terrible!

  • ShaunGr66308379 Shaun Grant (@ShaunGr66308379) reported

    @BainzyC All scams, from inland revenue, d.v.l.a ,virgin media, I had them all. Take no notice, if they were legitimate they would contact you by letter to say there is a problem. If they ring you tell , tell them to put in writing, them contact the real dept, they will confirm its a scam

  • Malcy7 Malcolm Saunders (@Malcy7) reported

    @virginmedia I’ve tried, but the WiFi is too intermittent to get any kind of result? It’s been really bad for 3 weeks now, and every time we call customer services we get told to reboot it and it’s ok for 10min and then bad again. There’s obviously a problem here?

  • mrchrisfloyd chris floyd (@mrchrisfloyd) reported

    @virginmedia It’s fixed now. But I’m told no refund or anything until after 24 hours, which it has been. But just spoke to you again on the phone and now told 48 hours. That can’t be right. I’ve been told 24 so surely has to be followed up with @Ofcom. Loss of service for 38 hours total

  • ColleenN2 ColleenN (@ColleenN2) reported

    @virginmedia service down all morning Dublin 22 area

  • PeterAn43802432 Peter Anderson (@PeterAn43802432) reported

    @virginmedia Doesn't inspire confidence. I sent a complaint in which Virgin has received. I'm not confident that it will be resolved based on previous complaints I've submitted. Probably time to consider changing mobile providers

  • AndyRAFC69 Andy Mc 💙 (@AndyRAFC69) reported

    @plc69 We have Virgin Media and it’s overpriced and ****, but the broadband is very good. We threatened to leave recently and got a better deal and lots more channels

  • LolaKissesDeath Lyla A*+ (@LolaKissesDeath) reported

    @virginmedia I’ve seen something about it being a problem in the area