Virgin Media Outage Report in Hebburn, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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Adam Baker
(@Adam_baker1490) reported
from
South Shields, England
@virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡
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mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
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gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
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Lisa
(@LisaSmythe_RNA) reported
from
Gateshead, England
@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Iggy
(@iggywig) reported
@graemefowler @virginmedia Virgin were a nightmare when I was out of contract. They wanted to charge me loads, I ended up going FTTP. Three calls to cancel and on the last call they offered me a really good deal that I’d have probably stayed for if they’d offered that first.. Moronic.
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A
(@Here4AMC) reported
@virginmedia Everyday all week it works whilst we all asleep then goes off…. We cant WFH at home at all right now all week due to this. Yet you charged us the full wack when we have not been able to use the service.
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Amanda O.
(@amandaogando) reported
@virginmedia @virginhelp I'm trying to cancel my internet, I don't live in Ireland anymore, I can't call, I tried via email, but they sent me a link and I wasn't successful. 😞 My husband has been trying to cancel for 3 days and he can't.
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Ashley Jones
(@ashisnemo) reported
@virginmedia Strange, both my calls were answered almost immediately, it was the call handlers being obstinate that drew out the calls. The call quality was excellent both times right until they finally listened to me asking repeatedly to cancel my contract. Then they hung up
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Ruzzene
(@AstridRuzzene) reported
@virginmedia @TheBHF @O2 13th day with no wifi... just received an email stating that service was back LOL and of course no email address to answer. If your company was ok with their service they would not be scared to have email inbox or PM via twitter. It tells a lot about how poor your service is.
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Andy Pryce
(@APryceUK) reported
@WhiteLionKL @virginmedia Same happened with me. Awful company
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Chappie Intertech
(@Dem0cracyWins) reported
@virginmedia I don't have time to sit here chatting on forums for hours on end. I've spent the best part of the day calling and I'm chatting to your online support to no avail. I have been waiting since 12:30pm for an engineer to phone me and still nobody has called. First I was told they
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Nicki
(@nicfrati) reported
@virginmedia Still no updates ur service checker is still saying no issues in my area despite the fact that I’m still WITHOUT any service 🙄 and yet i still have not been given any explanation other then it’s a “complex issue” this is just not good enough
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Andy Pryce
(@APryceUK) reported
@StuartW68981754 @virginmedia Mate they are awful. Now lodging a claim with the small claims court. Shocking service levels.
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Nicola Masling
(@mas2theling) reported
@virginmedia any chance i can get the service i pay for!! Customer service is shocking. Not interested at all!