Virgin Media

Virgin Media Outage Report in Hebburn, South Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Hebburn come from postal codes NE31.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hebburn, South Tyneside, England 03/18/2025 05:00

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hebburn, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

  • Dxrpiii Dxrpii_ (@Dxrpiii) reported from Chester-le-Street, England

    @virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡

  • alistairoates alistair oates (@alistairoates) reported from Whitley Bay, England

    @virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!

  • Scotttate1990 Scott Tate (@Scotttate1990) reported from South Shields, England

    @virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia is your broadband down completely in #NE5 any idea when will be working???

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pb69x playboy (@pb69x) reported

    @virginmedia @virginmedia im getting really fed up with your poor customer service. You keep contacting me asking for you media box back since I cancelled my contract. You have failed to send me the special package to put it in, you have called me several times and passed me around, 1/2

  • duklaprm paul macready (@duklaprm) reported

    @virginmedia Was a while back. We've reset before but never seems to make much difference. Can do so now though

  • Avenelle5 Avenelle 💙 (@Avenelle5) reported

    @virginmedia No joy. Automated voice sent us to the test you advised. We've checked it 3 times. It just goes into a loop/repeat then cuts off. So, the automated voice said we'll get an engineer, but no advice how to as you get cut off. Say the hubs not connected, but it's clearly broken.

  • MrMunch96 ⚠️Glitched Rampager ~ ErRoR.ExE⚠️ (@MrMunch96) reported

    @virginmedia Both (wireless and wired) My area is down. Is there any way I can get compensated for the loss of service?

  • artisan68 Pat Gothard (@artisan68) reported

    Why are @virginmedia unable to deduct the credit which they have been promising for the last three months? Each time, we're told it's in the offing, but it never materialises. Complaints procedure is useless

  • AshleyJSheridan Ashley Sheridan (@AshleyJSheridan) reported

    @virginmedia DownDetector isn't accurate? But your status page that never reports issues that affect myself and people on my road using your service is perfectly accurate is it? Your status page that didn't even report a 3 day planned maintenance outage last year is accurate is it?

  • Gary_Orford Gary Orford (@Gary_Orford) reported

    @virginmedia Wired is fine generally. The WiFi is fine in most parts of the house, there's just a couple of spots where I can't get a signal and one of them is our bedroom which gets pretty frustrating.

  • caz_wolves Caroline Bolton (@caz_wolves) reported

    @virginmedia Doesn’t get me any internet now though does it. Why should I pay for a service that I’m not getting!

  • AshleyJSheridan Ashley Sheridan (@AshleyJSheridan) reported

    @virginmedia Which brings us nicely to the other point. Why did I get 3 separate emails "advising" me how to best position my devices to get best wifi signal, when my *wired" computer had the problem as well? Your company line is to always blame the customer and never admit fault.

  • Avenelle5 Avenelle 💙 (@Avenelle5) reported

    @virginmedia So, we need an engineer, tomorrow to fix this. But no way of speaking to anyone or arranging this. If it's not fixed by tomorrow evening we will be going elsewhere.