Virgin Media Outage Report in Hebburn, South Tyneside, England
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The latest reports from users having issues in Hebburn come from postal codes NE31.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Blyth, Sunderland, South Shields, Gateshead, Chester-le-Street, Washington, Hebburn, Jarrow, North Shields, Wallsend, Whitley Bay and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Blyth |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| South Shields |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natsss 🦋
(@nataliemayybs) reported
absolutely shocking service from @virginmedia first of all they hang up mid call every time you phone and then you try to renew your package and they want to charge you an extra £25 for the bundle you have, so decided to just end my contract and they didn't even seem bothered 😡
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𝙆𝙞𝙧𝙨𝙩𝙮 𝘾𝙝𝙖𝙡𝙢𝙚𝙧𝙨 🫧
(@kchalmers_x) reported
@virginmedia Over 24 hours later, spoke to 3 different advisors & it’s still not back on. What’s the bloody problem?!
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Marcus Patrick
(@marcuscpatrick) reported
@virginmedia I've been told that before, but as I said, every time I'm told it's been fixed, the problem persists. As I also said, this has been the case for FIVE weeks. Not acceptable.
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ToG Smackeddie
(@TRFCedd) reported
@virginmedia @Jakeyou38286108 Has he shown you all the critical errors, fatal errors and warnings on his superhub network log yet too? Feels bad seeing a mate get ripped off.
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Andrew Botterill
(@AndyBotterill1) reported
@virginmedia I must say, I feel really frustrated with the service. I have spoken to someone this morning and this afternoon who have all told me to wait and see if it is solved by tomorrow as it may be down to local issues. Considering the symptoms, it seems obvious to me that the issue...
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Graeme
(@gmichie7) reported
@virginmedia Yes your service page says its Still out...which o k know. Meant to be fixed by 5 but have heard that for the past17 hrs
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Dr. NNeka, PhD
(@nnexs1) reported
@virginmedia There was no resolution. I've called several times since then and have been told ita being looked into and someone will give a call. They never do...even the fact that there is no record of this complaint shows how flawed the system is.
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James O'Hara
(@batsterohara) reported
@virginmedia Yes it is. 8.20pm. Yesterday it was down from 1.05am until 4pm. This is just ridiculous. I am isolating and rely on Wi-Fi for my business
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⛈☄
(@no1zakkurafan) reported
@virginmedia how can i get thru to the customer care team? the resolutions team told me to call the only number on your website but i don't know which options i need to press to get through to them.
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Dan Fage
(@dan_fage) reported
@virginmedia How can you justify a new customer deal for £38mth/18mths but wont give to a customer of 15yrs+ anything close to it and charge >£80mth?