Virgin Media Outage Report in Hebburn, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (30%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Blaydon-on-Tyne, Stanley, Sunderland, Gateshead, South Shields, Wallsend, Shiremoor, Seaham, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Whitley Bay |
Internet | |
| North Shields |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!
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Scott Tate
(@Scotttate1990) reported
from
South Shields, England
@virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...
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Les Pigg
(@piggypics) reported
from
Newcastle upon Tyne, England
@virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia is your broadband down completely in #NE5 any idea when will be working???
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John McGann
(@McGannJohn) reported
from
Whitley Bay, England
@virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...
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alistair oates
(@alistairoates) reported
from
Whitley Bay, England
@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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Dxrpii_
(@Dxrpiii) reported
from
Chester-le-Street, England
@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Great Suprendo*
(@Gr8Suprendo) reported
@sport_simon @virginmedia Cancel your direct debit. Watch how fast they get in touch with you then.
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🌛 Elle
(@__ellee) reported
@virginmedia No. The downstairs internet works but the booster upstairs now doesn't work... Wanna explain how the weather has disconnected my booster from my downstairs cabled box cus I'm listening...
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Ian1558
(@Ian1603) reported
Even trying to use Twitter via @virginmedia is a joke. Over priced, poor service. I used to love them but now...........
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Kev
(@Kevd86) reported
@virginmedia not using virgins internet no i can log in via my vodafone mobile data where im told there is no problem in the area and that my super hub is not connected not that it would be when it cant connect to the internet services since it just has a flashing green light
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Rebecca Holland 🐝
(@Rebecca46768087) reported
@virginmedia What is happening with the internet in the wa11 area. Where on day 4 that where not getting the full service we are paying for im getting really fed up of having no wifi
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sarah baxter
(@sarahgaryozzy) reported
@virginmedia Are you kidding me! What's the point in having the WhatsApp service when apparently there is nothing that can be achieved on it! Can't speak to technical support, don't appear to get any support and was informed yesterday on WhatsApp by the way
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Simon Austin
(@sport_simon) reported
The @virginmedia strategy for retaining customers seems to be not to allow them to cancel. Can't cancel online/ via email & they don't answer phone (on hold for 1 hour plus a couple of times) Wrote a letter to address provided on their website and no response to that either.
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Luke Quinn
(@Quinnaay) reported
@virginmedia are the worst company in the world, Had issues for 6 months and the technical team can’t help and the complaints team just repeat the same copy and paste rubbish telling me to ring technical. How do I get through to a normal human??? #virginmedia
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Natalie Hewing
(@NatalieHewing) reported
@virginmedia Yes and have rang multiple times over the past year. I logged a complaint only to receive a letter saying theyd book an engineer and replace the hub if needed. I rang to do this and they said i had to pay £25. I already pay £60 for no internet
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Martin
(@Hmartin1Martin) reported
@virginmedia This is a joke I need to do your work then send you a picture that doesn't help the fault when it is raining heavy that I loose all internet due to sub surface box that floods