Virgin Media Outage Report in Hebburn, South Tyneside, England
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The latest reports from users having issues in Hebburn come from postal codes NE31.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Bedlington, Hebburn, Chester-le-Street, North Shields, Wallsend and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Phone | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
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Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia why is it again my WiFi not working but my current status saying everything if fine!
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
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laura
(@mygirlsmyworldx) reported
from
Newburn, England
@paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Tansley
(@sgttansley) reported
@virginmedia any news about status problems in my area no TV or Internet for about 2 hours now
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DaWae
(@DaWaeToAfrica) reported
@virginmedia Hello, your broadband is down again. It has been the 4th time this month. Your engineers spilled thier drinks in the sever room again?
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Dleven_
(@Dleven_) reported
@virginmedia has to be one of the worst companies in UK. Customer service non-existent if you want to LEAVE them. Call waiting times 3 hours + , live chat a useless bot. They ask you to message them on WhatsApp which takes hours/days for them to reply. In summary don’t join them.
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simon keenan
(@simonkeenan007) reported
@virginmedia hi there, is Netflix now part of the Volt package, I was told it started in March, but I never received the email ?
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Christine Hicks
(@Christi51794188) reported
@virginmedia Morning, unfortunately that is not correct. Our box upstairs is not working now despite the engineer going upstairs to sort it. Really need to get rid of this stress, free to chat at 2pm in the hope we can conclude this.
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Rina M
(@Rina_M2020) reported
Help help help ! This wifi is killing us all! No wifi no connection what is this ??? @virginhelp @virginmedia
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Leixy
(@gamicth) reported
@virginmedia And today your service went down 5 times for 30 mins each time. Really unacceptable and disappointing
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Jane Kent
(@janekent80) reported
@virginmedia Have tried this, it’s a repeat problem, apparently I don’t know my own DOB and mothers maiden name. Happy to discuss the full issue in a DM
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JOHN E ROEBUCK
(@RoebuckE) reported
@virginmedia 16th May but i have given up trying to get help and it’s really bad that I have had to log a complaint as my only option. Phone handlers put down the call before I had chance to speak or promise callbacks but don’t. WhatsApp is the most frustrating loop only to be fobbed off
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Jen W 🇪🇺🦔🐕🐈⬛🌳🕊🇦🇫🦦🇺🇦
(@stuckatlights) reported
@__FalseNine @virginmedia We rang because of the connection dropping off and they sent a booster, which doesn’t seem to be about the same problem. We also found a £10 payment to 02, whom they’re now linked with. Unknown to us, an account had been set up when we called! They cancelled it when we rang but..