Virgin Media outages and service status in Hebburn, England

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hebburn, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, North Shields, Seaham, Newcastle upon Tyne, Jarrow, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.

City	Problem Type	Report Time
Sunderland	TV	6 hours ago
North Shields	Internet	2 days ago
Seaham	Internet	2 days ago
North Shields	Wi-fi	3 days ago
North Shields	Internet	3 days ago
Newcastle upon Tyne	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

• 
  Mike Moody (@classicm) reported 7 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 10 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Alvin TX Fernandez (@allymcgeorge) reported 11 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Trid (@TrevorRidley) reported 16 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  liam sholder (@liamsholder91) reported 18 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Sam (@purplelime) reported 18 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  EmSatch (@EmSatch) reported 20 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 21 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  Paul Jukes A874036 (@UnicornRunning) reported 25 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 30 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Iinton Smith (@lintoniosmythe) reported 31 minutes ago from Chester-le-Street, England

  @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

• 
  Stu (@tenchylad) reported 31 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Sam (@purplelime) reported 33 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  LadyDi (@didixon74) reported 41 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  Sam (@purplelime) reported 41 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  liam sholder (@liamsholder91) reported 46 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  Paul fletcher (@P25_Fletch) reported 48 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Adam Appleby (@adamappleby) reported 51 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Paul Jukes A874036 (@UnicornRunning) reported 54 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 57 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  billy winter (@billywi56359173) reported 5 minutes ago

  @virginmedia can’t say I’m surprised to see I’m not the only person struggling with your shocking service, internets been cutting out on and off for weeks and every time I’ve tried to get support online it says ‘check back in 24 hours if you’re having the same issues’ t

• 
  TM. (@1tninetyfour) reported 9 minutes ago

  Friday evening and my internet is down.. Virgin Media you will crumble! I pay too much for this foolishness 😒

• 
  Ross McKinley (@rossmckinley) reported 9 minutes ago

  Yet more shockingly poor service from @virginmedia. Long standing customer but have been trying for three months now to change my package and can’t because three times now I’ve been told I’ll be called and haven’t! Literally don’t care about their customers at all

• 
  Christopher Knibb (@chris_knibb) reported 10 minutes ago

  Could @virginmedia be the worst company to get in touch with? Trying to cancel my contract. Website isn’t working, chat facility is glitching and after two hours no one has answered the phone. Gone slightly crazy listening to the same jazz song over and over again!

• 
  Chris Hobbs (@obbsie) reported 10 minutes ago

  @virginmedia getting slaughtered on 'X' re customer service. Customers have been trying for literally hours to get through. I'm approaching 30 minutes as I've just seen what my new monthly bill is & am being told that unless I install a new box, I'll be cut off. It's the same muzak over & over again.

• 
  John M (@john1mccarthy) reported 12 minutes ago

  @virginmedia I'm shocked!! Someone actually called me just now. Albeit 4 days late, but I guess that's just how you guys work. No real news, I'm still not due any form of service from you until May 14th, so a bit of a waste. Amazing what a bit of negative pr on X can do

• 
  cameron scotece (@CameronScotece) reported 13 minutes ago

  @virginmedia why do I get the worst connection on all devices when I pay £70 a month , shocking connection

• 
  graham bowyer (@freaksquid5) reported 13 minutes ago

  @virginmedia why is noone picking up my dad as been calling most of the day you have ripped them off for over 100 pound and your customer service is useless on the phone for 2 hrs and no one picked up

• 
  Chris Hobbs (@obbsie) reported 16 minutes ago

  @virginmedia For fours hours I've been holding for customer service and listening to the same piece of dire muzak over and over again. Across SM I see nothing but complaints about customer service & a failure to respond. This surely isn't good enough.

• 
  Nethers (@Nethers_x) reported 17 minutes ago

  @virginmedia my WiFi is down, 2 people can’t work.