Virgin Media outages and service status in Hebburn, England

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hebburn, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, South Shields, Gateshead, Jarrow, Sunderland, Bedlington, North Shields, Whitley Bay, and Washington.

City	Problem Type	Report Time
Wallsend	TV	52 minutes ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Internet	4 days ago
South Shields	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

• 
  LadyDi (@didixon74) reported 10 seconds ago from Ryton, England

  @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

• 
  Phil Robinson (@Ne31phil) reported 4 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Adam Appleby (@adamappleby) reported 11 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Bob Scott (@scotty8461) reported 12 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  emma (@ema_neale) reported 13 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  🦦 Helen (@vitosauras) reported 13 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  liam sholder (@liamsholder91) reported 15 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  The Geordie Villan (@geordievillan1) reported 18 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 20 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Steph. (@stephwales_) reported 21 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  🦦 Helen (@vitosauras) reported 23 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Mazza 66 (@66_mazza) reported 28 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  Mr Smoggie (@PaulCraig24) reported 41 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  David Pearce (@pearceswan) reported 44 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 44 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Steve Walls (@StevieWalls) reported 51 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  Sam (@purplelime) reported 51 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  Iinton Smith (@lintoniosmythe) reported 52 minutes ago from Chester-le-Street, England

  @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

• 
  W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 54 minutes ago from Sacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• 
  Mike Moody (@classicm) reported 57 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Virgin Media News (@VirginMediaNews) reported 6 minutes ago

  Prince Harry, Elton John and five others have been ordered to pay an initial £9.5 million to the publisher of Britain’s Daily Mail following their failed privacy case. The group had accused the publisher of unlawful information gathering - claims it denied. The judge found there was insufficient evidence to support the claims and said there was a possibility the reporting came from legitimate sources. The £9.5 million payment must be made by August 28. More on Virgin Media PLAY

• 
  Captain Howdy (@colonbarbarian) reported 9 minutes ago

  @Dratcliffe1986 @virginmedia @ExeterBub You need to first register the outage through Virgin media itself. I do this everytime there is an outage. Virgin will usually then give you any compensation, if they don't, then report to Ofcom.

• 
  Gary Adams (@GazzaAdams) reported 10 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Sandy Moore (@SandyMo45739639) reported 11 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV50 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Paul Green (@pgreen83) reported 12 minutes ago

  @virginmedia I have sent you two private messages and have not had a response. Is this how you treat customer complaints?

• 
  Jambo (@The_real_Jambo_) reported 13 minutes ago

  @virginmedia @alexand979677 I had no TV service for 16 days during the worldcup. Eventually fixed it and they refused to discount my bill because I still had internet. Been with them for nearly 7 years, renewals up soon and the best price they can offer is £15 DEARER than my current price.

• 
  Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported 14 minutes ago

  @virginmedia @TheAFC0522 The issue is not watching Sky sports. You cannot get the red button games via the browser or app!!

• 
  Richard Geraint Evans (@RGE_Art) reported 15 minutes ago

  @JFab208 @virginmedia I hope you don't have to endure the hell that is modern day corporate customer services ...

• 
  Chambo (@davidc98) reported 15 minutes ago

  @elliviant £32 for 500mb down/up with Virgin Media , they tried making me pay £60 a month , rang them up and told them i was leaving and they put the price down for 3 years

• 
  Amy (@AmyDonalson_X) reported 19 minutes ago

  @virginmedia please explain to me how after my package ran out and I renewed with a different package in JULY it’s taken 3 phone calls, 5 online conversations and 4 different bill amounts for September/October to still have no resolution or idea how much my next bill will be??