Virgin Media Outage Report in Hebburn, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hebburn, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hebburn, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Wallsend |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Hebburn, England
Latest outage, problems and issue reports in Hebburn and nearby locations:
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon
(@Gioza85) reported
@O2 @virginmedia Hi I'm having trouble applying for my Volt benefits, by the looks of it it thinks I don't have a Virgin Media account in my household
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BI6-AL
(@BI6_AL_TTV) reported
Come on @virginmedia over 50 reported outages in 5 months and you still haven’t found the fault, yet you still keep charging for a full service! #virginmedia #fedup #useless
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🇬🇧🇬🇧Northern🇬🇧🇬🇧
(@Northerner005) reported
@virginmedia Broken cabinet door and how to report it please and wires on public pavement.
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☁️
(@jji3un) reported
virgin media hands down the worst internet provider ever
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Faris
(@Faris1ne) reported
@virginmedia Hi there, my youtube on my tivo box does not load up. The video shows but the left side bar does not work nor load up. Any fix to this? Thanks
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≅ Nathan Eaglesham ≅
(@EagleshamNathan) reported
@virginmedia Down yet again…
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Kathryn Spittle
(@laughwithkat) reported
@virginmedia No not really we’ve been told IT told account issue told and engineer needs to come - we’ve had two - and now we’re back to an account issue which is the fault of the agent who set it up 🤔 #no1knows #alwayssomeoneelsesfault
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KingWICK3D
(@1stKingWICK3D) reported
@virginmedia Your internet is shambles. Ridiculous service. I’m getting ripped off £63 and your service is 💩.
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Oli the Kid
(@OlitheKid1) reported
@virginmedia The landline I believe has been disconnected since Saturday. Please help, as you can see by the messages, my dad is a kidney patient who relies heavily on this number. @virginmedia
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Vanessa
(@van_essa66) reported
@virginmedia can you tell me when the outage in CR7 will be fixed?