Virgin Media

Virgin Media Outage Report in Hebburn, South Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Hebburn come from postal codes NE31.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hebburn, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hebburn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hebburn, South Tyneside, England 03/18/2025 07:15

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hebburn, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hebburn, England

Latest outage, problems and issue reports in Hebburn and nearby locations:

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣

  • edginggodout Darren Leigh Arkless (@edginggodout) reported from Whitley Bay, England

    @_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help

  • julieclayevents Julie Clay (@julieclayevents) reported from Shiremoor, England

    Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢

  • dodgestweet Matt Dodge Donnelly (@dodgestweet) reported from Walker Gate, England

    @virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!

  • MarkaMackem Mackem (@MarkaMackem) reported from Seaham, England

    @Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia You having service issues in NE15 7PH

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years

  • TyneTom 𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢 (@TyneTom) reported from Whitley Bay, England

    @gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago

  • TyneTom 𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢 (@TyneTom) reported from Whitley Bay, England

    @virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    .@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!

  • Andymorris74 Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • michelledh Michelle D Harris - Social Media (@michelledh) reported

    @RyuugaKun1 @virginmedia This is why I never ring! @virginmedia can you not arrange a text chat or give an email to this poor guy who has been on hold for an hour, all he wants is activation for goodness sake.

  • AlexandraBowie1 Alexandra Bowie (@AlexandraBowie1) reported

    @ELilliLDWorman @virginmedia That’s infuriating! I’m waiting too been about 45mins now...you should be able to cancel online it’s an absolute joke.

  • drmackie2000 Stick A Fork In Me (@drmackie2000) reported

    @virginmedia I have been trying to cancel my account for days. Your website is circuitous and no help "cannot be done online" and wait times on the phone are hours and the message to go online to help you support vulnerable customers. Hugely frustrating. Even keener to leave now.

  • __Wozza__ Wozza (@__Wozza__) reported

    @virginmedia Same as before in that no one has dug the road up or laid the cable which is the problem from March.

  • glenwharmby1 Glen Wharmby (@glenwharmby1) reported

    Again, this is terrible i'm paying for a service fro Virgin Media I'm not receiving, although they take my payment automatically every month!!!!!

  • mharris179 Mark Harris (@mharris179) reported

    @virginmedia Do you have an ETA on the fix for broadband and TV intermittent issues in KT3? Your service status keeps saying no issues, but there have been issues since 4th Jan.

  • MBahrami10 Maryam Bahrami (@MBahrami10) reported

    @virginmedia @VirginMediaCorp How can I reach out to someone in customer service? I’m a new customer paying for your highest broadband and can’t access anyone in anyway to fix the issues I’m facing.

  • SaldecoLyon sally craig lyon (@SaldecoLyon) reported

    @virginmedia @Albinocappacino Your customer service is absolutely APPALLING. Use the money to invest in customer service. Sadly I have more than 1 year left with you. terrible network service on my phone, no wifi in half the house and attempts to contact you by phone result in endless loops and cut offs.

  • CurlyTazzi t a z z i (@CurlyTazzi) reported

    Why are all your phone lines down @virginmedia ? Not only are you useless at providing a service that I am paying for, you’ve also taken off the option for me to call you and try to resolve the problem. Abysmal! I could be losing my job over this!

  • mickyjayuk Mike (@mickyjayuk) reported

    @virginmedia Your response is very different from the experience I & many Virgin customers I know have experienced over the last 9 months. Your website is horrifically broken, links going nowhere, sessions not passing between pages(meaning multiple logins required). And phone support is awful