Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Whitley Bay, North Shields, Sunderland, Hebburn, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Kirsty Ferry
(@kirsty_ferry) reported
from
Blaydon-on-Tyne, England
@virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@kerouac151 @virginmedia Posh down there mind
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Chilli Vanilli
(@AdamOnCaffeine) reported
from
South Shields, England
Can anyone at @virginmedia virgin media tell me why the internet drops out every time it rains? The technicians only want to diagnose a fault on the line to the house and they never seem to be out when it's also raining. It's very frustrating.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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fi ✨
(@fi_smth) reported
from
Whitley Bay, England
as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia WiFi in #ne5 been awful for a few days, are there known issues in this area????
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Paul Banks - Tenor 🎶🇪🇺
(@paulbanks60) reported
from
South Shields, England
@virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@nowtgoodtosay @virginmedia And every bad experience you have, they make sure the next one is worse. Like a competition!
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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Hells Bells 🐶
(@hellsbells610) reported
from
Gateshead, England
@virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aelia Shilley 💙🎓
(@nuttymum3) reported
@virginmedia My internet has gone down again 😳
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Mike Hempenstall
(@spike274) reported
@virginmedia Still no connection here and it's 5.20pm. Please could you contact me about a refund as I am paying for a service and have not received that service today
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⋆✩ 𝗦𝗮𝗺𝗮𝗻𝘁𝗵𝗮 ✩⋆
(@Samantha_k1993) reported
@virginmedia Mines is down again! Virgin still expects you to pay when you can't even use the services actual joke! I've reboot router and still nothing 😡 how much longer virgin? !!
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Yvonne Murphy
(@YvonneMurphy111) reported
@virginmedia I have no access to webmail and have now missed my 5pm meeting. Your website isn't loading either and none of the phone numbers to customer services are working. This is not ok.
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Jaba Wokie
(@jaba_wokie) reported
@virginmedia My Internet is not working on wifi or ethernet still. Had issues since the weekend so evidently it's not fixed....
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BonkersY2K
(@BonkersY2K) reported
@virginmedia Frustratingly the network is down again.. this is going to impact my ability to work so im hoping this is going to be resolved quickly....
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sue ellen draper 💙🇺🇦💛
(@suellen2623) reported
I wonder how many customers @virginmedia are going to lose after today. I have a letter about the price hike saying I can cancel without penalty. The website and phones lines also down. O2 also seems to be affected. Service appalling once again. Off to @TalkTalk I go #VirginMedia
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Stephen Romero
(@SRomero_72) reported
@virginmedia Broadband and and TV down in Peacehaven again!!!!!
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Valerie Challis
(@valerie_challis) reported
@virginmedia broadband down in the last hour in OX14. Can't access VM websites either.
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Craig Farley
(@farlz7) reported
@virginmedia Down for the second time today. App also won’t load absolute waste of money Virgin Media. As soon as my contracts up I’ll be going elsewhere. Terrible service