Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 01/21/2026 13:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • john_barrass John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!

  • AndyG1508 Andy Gardner (@AndyG1508) reported from South Shields, England

    @virginmedia Are you having problems I have no internet or tv at the moment?

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!

  • chefstevennorm1 chefstevennorman (@chefstevennorm1) reported from Gateshead, England

    @virginmedia your wifi is down again

  • allymcgeorge A. D. G. McGeorge (@allymcgeorge) reported from Whitley Bay, England

    @virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?

  • bigpapablu Rich Oliver (@bigpapablu) reported from Whitley Bay, England

    @garyrbarton @virginmedia Rule of thumb: hang up

  • AlexTheNCSer Alexandra is social distancing!! 💘 (@AlexTheNCSer) reported from Ponteland, England

    @virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)

  • allymcgeorge A. D. G. McGeorge (@allymcgeorge) reported from Whitley Bay, England

    @virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish

  • GraemeHopper Graeme Hopper (@GraemeHopper) reported from Gateshead, England

    @virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...

  • hellsbells610 Hells Bells 🐶 (@hellsbells610) reported from Gateshead, England

    @virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.

  • kirsty_ferry Kirsty Ferry (@kirsty_ferry) reported from Blaydon-on-Tyne, England

    @virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.

  • paddyrat Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼

  • grahamtebbutt grahamtebbutt (@grahamtebbutt) reported from Gateshead, England

    @ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers

  • GraemeHopper Graeme Hopper (@GraemeHopper) reported from Gateshead, England

    @virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @kerouac151 @virginmedia Posh down there mind

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NerdsRants NerdRants (@NerdsRants) reported

    @virginmedia I feel like an idiot for being your customer. You literally have no respect for us and increase prices when the hell you want and not even by reasonable amounts. @MartinSLewis are you aware of these “gentlemen”?

  • ameliap40 Amelia (@ameliap40) reported

    @virginmedia A red light constantly on with weak signal.. have followed all your online guidance and made no difference

  • JeffForshaw Jeff Forshaw (@JeffForshaw) reported

    @virginmedia Give up! Your tech support is ****… home phone with free voicemail has perm dial tone for voicemail. Countless calls and engineer visit and ‘fixed’ if voicemail removed but VM back and it’s vm dial tone back… and now my CLID not working!? Useless…. #virginmedia

  • HashtagHaz #Haz (@HashtagHaz) reported

    @virginmedia any update on when our broadband will be back up and running? Been off now for around 4 hours. General service status page isn’t working, and even when I log in it says “we can’t run a test on your service right now”. Postcode: SW11

  • OwenRMoon Owen Moon (@OwenRMoon) reported

    @virginmedia It was after 1700 I think but never got any confirmatory emails. I was on hold to arrange it for a good couple of hours on the weekend.

  • Peeweeherman666 ⛧⛧⛧ƤƩƩŴΣΣ™⛧⛧⛧ (@Peeweeherman666) reported

    @virginmedia Charge me for **** anyway makes no difference sept u out

  • Memezus92 K G (@Memezus92) reported

    @virginmedia If you don't PM It's 74 runnymede road in Birmingham, hall green Engineer turned up unannounced, did something and everything went down. Had to ring up and told now we're without services for 7 days 7 days in 2022 is disgraceful

  • TheParkView1 The Park View (@TheParkView1) reported

    @virginmedia @VirginMediaCorp well done in less than a month you have lost both residential and business services….. customer service is a joke actual services are getting worse too! #loyaltygone

  • Peeweeherman666 ⛧⛧⛧ƤƩƩŴΣΣ™⛧⛧⛧ (@Peeweeherman666) reported

    @virginmedia Shove it up Ur dirtbox, not paying **** after that abuse

  • NinjaArkRock Kate Mullen (@NinjaArkRock) reported

    @littleronwhitt @virginmedia Same problem here in Birmingham B17. No other channel is affected. Just BBC1 HD's live output.