Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Les Pigg
(@piggypics) reported
from
Newcastle upon Tyne, England
@virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻
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Jon Lane 🌈 ✊🏿
(@jonlane86) reported
from
Blaydon-on-Tyne, England
Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone
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peter atkinson #FBPE
(@peterat50) reported
from
Whitley Bay, England
@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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Paul Banks - Tenor 🎶🇪🇺
(@paulbanks60) reported
from
South Shields, England
@virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳
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Ben Banerjee
(@HBP_Surgery_CHS) reported
from
Walker Gate, England
Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
@virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?
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Lee
(@L88HRS) reported
from
Whitley Bay, England
@virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Graeme Bell
(@GraemeBell_NUFC) reported
from
Newcastle upon Tyne, England
@virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful
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James Robert Hedges
(@jameshedges4) reported
from
Walker Gate, England
Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Done that.. hence why calling - your website is crap
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fiona johnson
(@fionajohnson__) reported
from
Newcastle upon Tyne, England
@virginmedia wifi down in NE2 area????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leo Nakhimoff
(@LeoNak84) reported
9 hours spent on the phone to @virginmedia this week alone after they mucked up house move, generated a bill 4 x normal amount and have no service. Yet after 2 hours on the phone today, going through ‘security’ 6 times, they hangup having resolved nothing. Time for work 🤯
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Paul
(@Deep_diver_uk) reported
@virginmedia They say mast fault, march22 and estimated fix April then June latest 29th July. This is not acceptable cant cancel as will affect mums contract with VM, so she’s paying for substandard service. What good will contacting them do she has contract with you which you have passed on
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Alastair Russell
(@Rusty_Alley) reported
@virginhelp @virginmedia I’ve just bought a house and while I was clearing the garden I found your data cable just in a tube on top of the dirt not buried! I’ve tried calling and using your help service and have got no where please contact me ASAP because it is now stopping me!
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Paul
(@Deep_diver_uk) reported
@virginmedia hi my mum has just signed up to new VMcontract with added Volts O2 but the mobile doesn’t work O2 said working on it it’s been a fault 4 months, can I cancel the O2 part of contract without effecting VM Part?
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Matthew Corcoran
(@mattyboy69er) reported
@virginmedia @DangleLager The issues are your fault because your doing works on the service, yet again you did not notify anyone living in the area, hopefully you will be refunding us for lack of service.
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BadFoodBlog YouTube
(@BadFoodBlog) reported
@virginmedia No problem it is going round and round! Need to have a non-logged in support internet support option!
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Juce Brayne
(@david_mccavid) reported
2019: screaming at people on the edinburgh mile because we couldn't find somewhere to eat 2020: screaming at a shed in a heavy scouse accent because i had bad phone reception while i was trying to sort my virgin media contract out 2021: [redacted] 2022: idk arson or sth
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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Paul
(@Deep_diver_uk) reported
@virginmedia The mobile barely worked when on VIrgin Mobile but now it’s O2 it’s terrible. mum has recently had stroke and this is her main contact number as land line costs, VM as good will cancelled chgs when she first left hospital- what can be done.. O2 are no help just gave credit.
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Maria do Gozário
(@MariaGozario) reported
@Virgin is the worst Internet provider in Ireland, they customer support is horrible, they advertise is beautiful and cute but it doesn't reflect the reality of this company. Coming to Ireland the suggestion I will give you, stay away from them. @virginmedia