Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Blaydon-on-Tyne, Bedlington, Jarrow, Wallsend, Hebburn, Blyth and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Hells Bells 🐶
(@hellsbells610) reported
from
Gateshead, England
@virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Kirsty Ferry
(@kirsty_ferry) reported
from
Blaydon-on-Tyne, England
@virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Still not back on @virginmedia any ideas when service will resume
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jackblack
(@jackblackyello) reported
@virginmedia moved house, was told my contract would continue at new property. Have been at house for 2 Month, been over charged and apparently on a new 18 month contract at a high price that in never agreed to. Raised a complaint online on 11 nov. No response!!!
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Mezz
(@Mehreenxhanif) reported
@virginmedia Hi someone was suppose to call be at 11am in regards to my complaint but no one has called?
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TheKingofDads
(@TheKingofDads) reported
@virginmedia you are currently stealing money from my bank account. I pay you for a service which is not being delivered. Old school dialup would probably be faster and more stable. You claim to provide the best but you a clearly wrong. #unhappy #getmeoutofthiscontract
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Antony Robinson
(@antonyrob79) reported
@virginmedia after 4 hours of being on hold/disconnected, the agent has booked an engineer to come out tomorrow. I can't even use my virgin mobile to tether as signal is terrible. Currently using my work vodafone to keep working. 3rd day in 3 weeks with no BB 😢
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Woodford Halse
(@woodford_halse) reported
@virginmedia I don’t think the 140 characters available on Twitter are sufficient to explain. I followed all recommendations from your people who decided that a booster/extender from you is the only remaining option to help . This has not been sent.
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moodee-mu
(@MoodeeMu) reported
@virginmedia You think I haven't tried everything already? I don't understand how an issue could take so long to sort out
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Sara Louise
(@MissSaraLouise) reported
@virginmedia internet is going down every 15 minutes - is something up with the area? LS14 postcode. Can’t get through any webchats or helplines
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Graeme Boyce
(@statoblue) reported
@virginmedia @Zazzle86 Been waiting on call from 8pm last night another great service not 😡😡😡😡😡😡😡😡😡😡😡
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Sam Sugarman
(@sam_sugarman) reported
@virginmedia I do not want any resolution other than the cancellation of my virgin line (which has been set for Dec 22nd) and to not be charged for YOUR poor service. Again, please confirm asap.
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youdontwanttoknow
(@1pa1ntstuff) reported
@virginmedia hello I'm getting really fed up now with ringing up every day for 10 days and getting through to some exotic country and no one resolving my problem, is there a UK number I can ring to resolve my complaint please , other wise I will be suing at the end of this week.