Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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The latest reports from users having issues in Whitley Bay come from postal codes NE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| South Shields |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqueline Fulton
(@Jacquel92557398) reported
@virginmedia No u haven’t and can’t report issue as no calls are being connected
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l2eckoner
(@Future_Warriorr) reported
@virginmedia Hey Virgin.. unfortunately it's reset on @DestinyTheGame and I want to game after work with the measly couple of hours I have. I want to team up with a brave 5 other gaurdians and give Nezerac a bad time. Please, for the love of the traveller... let me log in. I beg thee.
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S Fraser
(@s_a_fraser) reported
@virginmedia @mjlynch Find who was last out the office and what switch they clicked…or are we waiting until 8:30 am for service to be resumed…
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Dean 🏳🌈🏳🌈
(@DA7Guy46) reported
@virginmedia Hmmmmm but your not saying what the issue is and you know what it is! Not good for us new customers is it? I haven’t had internet since 4am!
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Chris Ekins
(@chrisekins01) reported
@virginmedia I can’t believe we have received a later saying our bill will increase by £21 a month and bragging how the service will improve. I think you should scrap the extra £21 a month as people won’t pay it with things like this happening.
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Heidi
(@hei_de_hi) reported
@Lshire_Laird @virginmedia Evidently not till you’ve been without service for 48 hours….
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Barry pashley
(@barry_pashley) reported
@sm2154 @virginmedia Yes @virginmedia our internet is the same keeps going off and on,get it sorted.We pay for continuous service.
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Dr. Nik Rorke 🚴🏻♀️🧘🏻🧪🌱
(@nikrorke) reported
@virginmedia I’ve had no broadband and no 4G (also virgin). 4G has been awful since they changed providers.
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Kris Dorey
(@Kris_Dorey) reported
@virginmedia @macavanagh Don't you find it funny that this problem started when they put the inflation prices up
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Kim
(@kimsowray84) reported
@uIRONS_ @virginmedia @macavanagh Tell her to make a complaint via Ofcom. No one should have to deal with harassment from any company