Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Morpeth, Sunderland, Wallsend, Shiremoor, Gateshead, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Morpeth |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Still not back on @virginmedia any ideas when service will resume
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kj
(@rebound2000) reported
@virginmedia My latest bill is incorrect and I can't find any way to get it fixed. The only number I can find is basically a recorded message telling me no one will speak to me. Please help, I'm getting frustrated.
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Limepickle
(@Limepickle12) reported
@virginmedia I have tried to contact Virgin for three months, text, email, phone call, complaints. No response never. IWANT TO TALK TO SOMEONE! WIFI NEVER WORKS. Customer service is diabolical
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Chandni
(@chazie_patel) reported
@The_CommonTuber @TalkTalk WTF that's ridiculous! Mate join me on virgin media, I've not had much trouble with them.
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Scott Boom
(@Scott_Boom) reported
@virginmedia Why has your customer service number been inactive for so ling and why is the option to try and contact online removed?? How am I supposed to fix an issue?
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Philip Paul Bentham
(@Philip_Bentham) reported
@virginmedia Yes, I rang and told them not to close the complaint, I also rang and cancelled my subscription and told them the complaint should stay open. Then you choose to close the complaint saying you could not get in touch, it just shows how much you ignore people and lie to their faces
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ste dowling
(@ste_dowling) reported
@virginmedia with poor WiFi and using mobile data on phones. I've been with you over 10 years and pay in excess of £1k per year for 1a poor service. Can somebody actually help?
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Mick McAteer
(@MickMcAteer) reported
Hi @virginmedia what's happening in the London N16 area. Third day in a row we've had serious problems with broadband. And the part of your website where we can check status isn't working
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ste dowling
(@ste_dowling) reported
@virginmedia Waited over 20 mins to speak to a lady only to find out I had been passed to the wrong department. She apologized and said she'd raise a complaint, but a complaint would mean I then couldn't speak to anybody else about my problem. She transferred me to a 3rd person.
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Ian Pratt
(@Mr_IanP) reported
Hey @virginmedia any phone issues PE7 3ET, my mum has crackling issues brought on few days ago. Handset is quite new, she can’t get thru to 150.
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Kayleigh Cartledge
(@KayleighCartle1) reported
@virginmedia I have tried to call today about leaving yet cannot get through 🤬 if I can’t speak to someone to leave properly I’ll have to cancel the direct debit. My contract is up and I’d rather leave than pay £54 a month just for m200 broadband