Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 17 hours ago |
|
Sunderland
|
Internet | 2 days ago |
|
Sunderland
|
Total Blackout | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
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Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Horrific customer service
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Yep. Intermittent service
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia what's going on still nothing no data no phone service nothing sort it out
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia more disgustingly slow speeds in NE27
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Adam Appleby (@adamappleby) reported from Sunderland, England@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Phil Byrne (@Chickawacka) reported from Gateshead, England@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Simon Bewick (@SimonBewick) reported from Whitley Bay, EnglandWell since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia wifi speed is disgustingly slow in NE 27
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Cameron Ross (@pumbingchap) reported from Newcastle upon Tyne, England@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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Neil Todd (@Neil_Rivelino) reported from South Shields, England@virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marty (@lg_marto) reported@virginmedia Yes, then it rebooted and I had the same issues within a couple of days. It’s really frustrating.
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Bruce Harkness (@HarknessBruce) reported@virginmedia No you clearly didn’t read my tweet properly. Been through that completely useless repeatedly told to switch hub on and off again. Your company said you’re checking network issues what is the latest?
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Bruce Harkness (@HarknessBruce) reported@virginmedia How do I get some proper service????!?!?
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Cameron Lepper☁️🚀 (@CameronLepper) reported@virginmedia Made a complaint and was told nobody could deal with it for 5-7 days. So - Virgin drilled hole in my house without checking service was possible, I repeatedly waited in for engineers who never showed up, been kept totally out the loop, and now told that nothing can be done.
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JustSoHippeh (@JHippeh) reported@virginmedia Wired. And WiFi both are bad, both barely give me what I'm paying for and both drop out consistently across multiple devices.
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Shahzad Afzal (@sakpk2002) reported@virginmedia E11 2BT broadband is down since morning. As usual Rubbish.
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Susan Riley (@SuzaliSusan) reported@virginmedia really need a way of reporting a communal problem. Ended up with the wrong engineer, residential, when it's actually a communal problem in a block of apartments. A waste of his time and ours because there is no system for reporting anything other than your own status
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⛄❄🎄Rhi🎄❄⛄ (@kittenofdoomage) reported@virginmedia bugging me to pay the bill, warning me I'm gonna get charged, but when I go on the website it tells me I don't have a bill bc I'm a new customer (newsflash, I'm not) but can I get anywhere with the helpdesk? Do be serious.
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Garmon Gwilym Davies (@Garmondavies) reported@virginmedia Excellent service today after our internet and TV went down on Boxing Day. Technician turned up as arranged, found a problem with the cable from the cabinet to the house, arranged for another team to come and replace it, all services back within the hour 👌🏼Thank you
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Cameron Lepper☁️🚀 (@CameronLepper) reported@virginmedia Phoned through again and apparently a technician visited today and said the cabinet was not live, and it would be fixed in the new year. I was not contacted at all about this - but this was the reason the engineer was due today to fix this. No date for a ‘fix’ other than new year