Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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The latest reports from users having issues in Whitley Bay come from postal codes NE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| South Shields |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Horrific customer service
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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David
(@Dave_is_Elvis) reported
from
Boldon Colliery, England
@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.
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Steph.
(@stephwales_) reported
from
Gateshead, England
1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anbu B
(@Anbu_Batumalai) reported
@virginmedia @HISTORYUK @virginmedia I spent 20 mins with ur automated customer service, absolute disgrace. I just need to find or set up PIN for my sky sports package but there is no way I can do that with ur automated service. Ur customers does not have days to spend with ur automated services
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TurboKat
(@PaniKotki) reported
@virginmedia @O2 I've just had a cold call offering me a lower bill and a complementary gift - Great! Then there was lots of repeating things ad nauseam and then floor supervisor came on - a mumble and then hung up on! THIS IS CRAP SERVICE!!
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Seema
(@SeemaPurewal) reported
@virginmedia I have been waiting since 2nd June for my phone line to be fixed. I have made several calls and nobody has provided me a solution. The communication from Virgin media is terrible and appalling service
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Martin hunter
(@Mhunter6705) reported
@virginmedia @O2 What the hell is wrong with your broadband ?also cannot sign in to my accout to check the status of your ****** service as it keeps sending a verification link and not signing me in
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Chris Stevens
(@KarmelietChris) reported
@virginmedia Absolutely disgusting service from Virgin Media. All we want to do is log into our account, but password not working. How to reset it, we dont know and they dont know. Shower of shi...
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Wickins
(@Ballistix99) reported
@GaryCoxUK @virginmedia @VodafoneUK Excellent customer service
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Moore FPL
(@moore_fpl) reported
@virginmedia I'm getting an error trying to link a Virgin Media account to my Virgin Media O2 ID. Is there a contact email or live chat that I can go to to resolve the issue please?
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Gc Crypto
(@GcCrypto2) reported
@virginmedia @HISTORYUK Omg, 15 mins on the phone and still cant get through to a real person, dont matter what u press or option u choose, just going round in circles, an absolute joke, Avoid Virgin media, they cant even sort simple issue of answering thier phone.
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Jazza
(@jmilprint) reported
@kajwashere @virginmedia You will have a virgin media email address and another email either Gmail or outlook in my case. The problem I have is it's not virgin media anymore it's virginmedia02 now.
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tom harvey
(@tharv) reported
@Hyperoptic @virginmedia Even if I still under contract to broken Virgin?