Virgin Media Outage Report in Whitley Bay, England
Service-wide status: Virgin Media
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
- Virgin Media generated 0 outage signals in the last 24 hours around Whitley Bay, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi, E-mail, and Internet.
- Latest local activity: Sep 22, 6:27 PM GMT+1.
Share of direct reports from this area over the past 30 days.
- Wi-fi (33%)
- E-mail (22%)
- Internet (22%)
- Total Blackout (11%)
- Phone (11%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Whitley Bay, England
Virgin Media signals over the past 24 hours, with local activity from Whitley Bay, England and nearby areas. The dashed baseline applies to service-wide activity, not to local outage confirmation.
- Service-wide signals
- Service-wide baseline
September 23: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Wallsend, South Shields, and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 1 day ago |
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Wi-fi | 3 days ago |
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Phone | 7 days ago |
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Internet | 17 days ago |
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18 days ago | |
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Internet | 18 days ago |
Nearby cities with recent reports
1 signals in the past 7 days
1 signals in the past 7 days
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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David (@Dave_is_Elvis) reported from Boldon Colliery, England@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Hilly Marshall (@hylt64) reported from Newcastle upon Tyne, England@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Simon Bewick (@SimonBewick) reported from Whitley Bay, EnglandWell since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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Neil Todd (@Neil_Rivelino) reported from Mitford, England@virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience
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Phil Robinson (@Ne31phil) reported from Hebburn, England@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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Mazza 66 (@66_mazza) reported from Newcastle upon Tyne, England@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia Just realised this is the first post in a year!! Had your broadband gone down?
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Michael Taylor (@mickeywhizz) reported from Newburn, England@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Mr Smoggie (@PaulCraig24) reported from South Shields, England@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Keith Dawson (@KeithRwc) reported from Washington, EnglandLooks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Maddock (@stephenm68) reported@alan_reddish @virginmedia Day 34 here. And no proper answers such as whether any engineers have actually been out to try to fix things. Just stock answers from the @virginmedia script.
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Sharon Williams (@SharonWill65057) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV53 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Campfire Gin (@campfiregin) reported@virginmedia help! we need to remove the automatic Home Screen as it’s confusing my mum who has Alzheimer’s, i can’t believe anyone thought it was a good idea
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Robert Grace (@Beastial_Maggot) reported@virginmedia When trying to sign into virgin,once my email & password has been verified I am told to “return to the place were you started your journey “.So I go back to the virgin tv go home only to be told to sign in AGAIN ! And goes round and round……
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Karen Barker 🐈 🔭🐝🌹🍅 (@Kiai_Kas) reportedWhy are the match streams not working for tonight's matches @SkyFootball @virginmedia People pay a lot of money for this so-called service. It's not good enough
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🏴 Simon Forsyth 🏴 (@superbairn) reported@virginmedia are you trying to call ref my complaint. I believe I am trying to be scammed by people claiming to be from Virgin.
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a staunch advocate of things (@fahadiiae) reported@Johnty14 @virginmedia That’s why i never walk out the front door, sends a signal to the burglars that im not in. Best to rappel down a garden side upstairs window
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GamerStyle1980 (@GamerStyle1980) reported@seanaustin1985 @Johnty14 @virginmedia I remember phone VM tech support and the poor person on the other end of the phone didn't know an awful lot I ended up having to tell them what needed to be done I'm not with VM anymore thank god
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For Hod,for Harry,for England & St george (@CoulsdonTHFC) reported@virginmedia over a month with broadband issues, still not rectified after being told intermittent service, engineer visit & new router. Now intermittent service AGAIN .Quick enough to raise prices but not fix problems. Still no compensation either. NOT HAPPY 😡
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Paul O'Brien (@PaulOBrienKil) reported@virginmedia @MizzCQ I strongly urge anyone thinking of subscribing to @virginmedia to NOT do it. Took over a hour to get through to customer service & they still won't fix their mistake. Shambles of an organisation.
Recent Virgin Media reports in Whitley Bay, England
Latest available direct user reports from this city and nearby areas. These are individual observations, not confirmed incidents or a complete outage history.
- Gateshead: Wi-fi
- Newcastle upon Tyne: Wi-fi
- Newcastle upon Tyne: Phone
- Gateshead: Internet
- Gateshead: E-mail
- Newcastle upon Tyne: Internet
Virgin Media detected incident history
These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.
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Detected:
Detection ended: (20 minutes) -
Detected:
Detection ended: (1 minutes) -
Detected:
Detection ended: (22 minutes) -
Detected:
Detection ended: (13 minutes) -
Detected:
No end recorded. This alone does not establish the current status. -
Detected:
No end recorded. This alone does not establish the current status.
What to do if Virgin Media is not working
For address-specific information and any available restoration estimate, use Virgin Media's official outage checker. Check Virgin Media outages with the provider
Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Virgin Media; report your own experience using the report button above.
View Virgin Media service-wide status and history
How to interpret these reports
Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works
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