Virgin Media outages and service status in Whitley Bay, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 5 outage signals in the last 24 hours around Whitley Bay, including 5 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 15, 3:59 PM GMT+1.
- TV (49%)
- Internet (30%)
- Wi-fi (10%)
- Total Blackout (5%)
- E-mail (3%)
- Phone (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, North Shields, Borough of North Tyneside, South Shields, Gateshead, Blaydon-on-Tyne, Jarrow, Bedlington, and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 57 minutes ago |
|
Sunderland
|
Wi-fi | 4 hours ago |
|
Wallsend
|
Phone | 8 hours ago |
|
North Shields
|
9 hours ago | |
|
Borough of North Tyneside
|
Internet | 9 hours ago |
|
South Shields
|
TV | 1 day ago |
Nearby cities with recent reports
10 recent signals
9 recent signals
8 recent signals
8 recent signals
8 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
-
Sam (@purplelime) reported from South Shields, England@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
-
Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
-
Nic Johnston 🇺🇦🌻 (@Nicola_Johnston) reported from Mitford, England@virginmedia come on. You just have a good idea from the outage earlier today how long this is going to take. I’m trying to WFH with Covid. @bt_uk how long does it take to switch providers?
-
LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
-
liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
-
liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia what's going on still nothing no data no phone service nothing sort it out
-
Edan Kidd (@KiddEdan) reported from Whitley Bay, England@virginmedia two nights in a row the internet goes down, yous are a bag of shite
-
Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia I look forward to the money off the bill for the issues.
-
Paul Corney (@Corney77) reported from Choppington, England@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
-
Steph. (@stephwales_) reported from Gateshead, England@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
-
Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
-
Alvin TX Fernandez (@allymcgeorge) reported from Whitley Bay, England@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
-
JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England@Magpie24_7 Fitness levels of Virgin Media are poor.
-
David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
-
Liam (Tinybuddy) (@liam_Tinybuddy) reported from Newburn, England@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
-
🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
-
LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
-
Sam (@purplelime) reported from South Shields, England@virginmedia No, service page still says all services are fine but my landline still not working.
-
emma (@ema_neale) reported from Sunderland, England@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
-
Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sab Singh Saroya (@Sab_LFC) reported@virginmedia never experienced a more dis-jointed, unsatisfactory installation experience (installation delayed another 4 weeks on top of 7 weeks I have already waited) with any other service provider ever.
-
STEM by STM (@STEMbySTM) reported@virginmedia How would any vm customer without twitter know there's an issue when the online system checker either can't find your account or simply doesn't work? Awful customer service.
-
Caz (@Ca33ieKins) reported@virginmedia @docrussjackson Ha! @virginmedia never issues compensation for outtages. Laughable.
-
Neil (@NeilOMahoney3) reported@AW4Eva123456 @virginmedia yeah I have the same problem with ITV
-
Richard Davies (@RichardDavies20) reported@darreng3007 @virginmedia Having the same issue called 150 said that there is an ongoing issue, cant find out when it might be back up and running
-
Ahmed Mohamed (@Medzy1506) reported@virginmedia Looks like my TV is back but now my Internet has issues 🙄
-
lou pitt 🤓 (@loopyloupy) reported@virginmedia I have no tv at all , its stuck on updating channels after 360 installation been 18 hours like this !! Your tech team (sigh) say its due to this global outage? Really ? Or is it just ****
-
Dean (@DSB4454) reported@virginmedia @ClassicSoulDJ You think the smiley face is funny? Many thousands of folk were disrupted by your crap network, including myself. Couldn't get through to customer service, nor sign in to my account. Only by looking at newspapers online did I discover the outrage. Virgin Media is a disgrace.
-
Philip Howard (@PhilipH23624642) reported@Nasher6328 @virginmedia Thanks for the info. Unfortunately I went out as soon as the problem started , thinking that my tv was bust,I bought a new tv costing £239
-
Letter Lout (@Letterlout) reported@virginmedia Good because it’s terrible right now