Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 01/20/2026 00:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia is your broadband down completely in #NE5 any idea when will be working???

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

  • alistairoates alistair oates (@alistairoates) reported from Whitley Bay, England

    @virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    @virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • fionajohnson__ fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System

  • L88HRS Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KatiePeskett Katie Peskett (@KatiePeskett) reported

    @virginmedia I cancelled it on the phone and have phoned up SEVERAL times after getting these bills to be given assurances that it was cancelled and I would not receive any further bills. I had no bill to pay as the internet NEVER worked on even for a minute

  • jrfrank Jane Franklin (@jrfrank) reported

    @virginmedia @MacShaggy96 We have had issues for weeks now with broadband constantly dropping out. No one at @virginmedia is admitting that there is a problem and no one is fixing it

  • dollynoocat Dollynoocat (@dollynoocat) reported

    @virginmedia Getting an error message when trying to access bill on my phone. It says Oh, ******. We can't find that page. Maybe the link you clicked is broken, the page doesn't exist

  • paulwoodroofe paulwoodroofe (@paulwoodroofe) reported

    @virginmedia Ok will do. I’ve resolved it myself. An issue with Virgin affected my Wi-Fi network but they’re still saying there’s a tv issue. Hopefully it will resolve itself

  • abs12311090521 @abs123 (@abs12311090521) reported

    @virginmedia still access issues affecting chingford despite being assured would be repaired by 6pm yesterday 🤔

  • BigBuster100 Neil Brown (@BigBuster100) reported

    @sueperkins @virginmedia I had the EXACT same experience! Bill went up month on month despite numerous calls, emails letters etc - AWFUL customer service

  • elle__tay Elle (@elle__tay) reported

    @virginmedia Yes, just checked and its still showing. Problem is, if we reschedule, we're gonna be without Internet for even longer and our 14 day cooling off period is pretty much up, and we've yet to even see our WiFi work since the upgrade

  • kkgorny1972 Kev (@kkgorny1972) reported

    @virginmedia what i find more disgusting is you trying to justify such a hike at a time when millions are being hit, also the amount of new contracts you had since the pandemic and yet you feel the need to still hit peoples pockets, please don't insult customers by saying that crap

  • poetsoup Sean (@poetsoup) reported

    @virginmedia Just to update you, when I paid my bill earlier I was told to wait 10 minutes & that my numbers would be reactivated. That was over 2 hours ago & still no service. I've been on hold for over 30 minutes trying to get this rectified & am still on hold.

  • Lewis1087 Lewis (@Lewis1087) reported

    @virginmedia aye a think it’s a problem everywhere seen others saying they are having problems aswell? my internets been on and off the whole morning and then on the tv box doesn’t allow you to use apps like youtube bbc iplayer due to connective issues