Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 3 days ago |
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Sunderland
|
Internet | 4 days ago |
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Sunderland
|
Total Blackout | 4 days ago |
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Newcastle upon Tyne
|
Internet | 4 days ago |
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Newcastle upon Tyne
|
Internet | 5 days ago |
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Newcastle upon Tyne
|
Internet | 5 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported from Longbenton, EnglandIf @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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minkewales (@minkewales) reported from Newcastle upon Tyne, England@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia hi can someone help me with my broadband
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Philippa Taylor (@philippat) reported from Whitley Bay, England@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Liam A Cottam (@LiamCottam) reported from Hebburn, England@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
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Brian Reid (@brtoon) reported from South Shields, England@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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Tony Hodson #coach (@Tony_Hodson) reported from Ponteland, England@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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T (@toniaadiexx) reported from Whitley Bay, England@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Ian K (@sheeshkebab) reported from Whitley Bay, England@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Richard Payne (@NuttyRichie) reported from South Shields, England@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Longhirst, England@crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia Worst broadband and cable provider of all time.
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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neosalad (@neosalad) reported from Walker Gate, England@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, EnglandBeen hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Manchester Photography (@PeterMsPhotos) reported@Sunset_Twilight @virginmedia Also try a different wifi channel. Go into Advanced -> Wireless Signal settings in your Virgin Hub setup page. Disable channel optimisation, and then select a different channel manually.
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JLB (@jlebars) reported@virginmedia 2 days we’ve been out. You might be able to send fucknuts to space but you can’t provide wifi. Get that mulletted **** to stop wanking billions away so he can float in a plane and spend it on a: a broadband service that works and b: some customer service.
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Paul O'Connor 🇮🇪 🇬🇧 🇪🇺 💙😷🥊😺✊🏿 (@BrixDez) reported@virginmedia What is going on. Your status panel says there is broadband outage in my area (SW London) and it will not be fixed until tomorrow at the earliest! Can we get an update on Twitter please.
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Kal (@khaleel_1994) reported@Harrymansfc @virginmedia Is it your broadband? Same problem with me too just flashing green lights
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Steve Maynard (@PocketPairSteve) reported@virginmedia Have you had problems in DA1 postcode area since 4pm today?
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Kieren (@ktnztigers) reported@virginmedia No one spoke about my complaint but gave me a month's credit. That is the resolution I wanted but without looking into the service I received and discussing my complaint no feedback or coaching will go to the agents who served me poorly
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Ben (@Bike_Nut69) reportedYour internet service is worse than woeful past few weeks @virginmedia Sort it out please….
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Jay Walker 🏴🏴 (@_JW42_) reportedJust want tae watching Netflix but NAW, @virginmedia has to be down for 6+ ******* hours the *****!
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Mo Nazam (@monazamguitar) reported@korondijoco .@virginmedia really are the worst! #FasterCloser #Worser
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Ashley Harryman (@Harrymansfc) reported@virginmedia absolutely fuming is there a problem in Southampton or something I am getting fed up now