Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 12/09/2025 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • bigpinkdressgnr BIG PINK DRESS (@bigpinkdressgnr) reported from South Shields, England

    @virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

  • Janthebestmam Janice (@Janthebestmam) reported from Walker Gate, England

    @virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in

  • TheToon1892 ⚽NUFC 1892⚽ (@TheToon1892) reported from Newcastle upon Tyne, England

    @virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.

  • gemmafisher5 gemma fisher (@gemmafisher5) reported from Gateshead, England

    @virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact

  • ll370 IanBurns (@ll370) reported from Newcastle upon Tyne, England

    @virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!

  • mightymagpie99 mightymagpie99 (@mightymagpie99) reported from Newburn, England

    @damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

  • LisaSmythe_RNA Lisa (@LisaSmythe_RNA) reported from Gateshead, England

    @virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle

  • sarahmiles82 Sarah Miles (@sarahmiles82) reported from Hebburn, England

    My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @virginmedia must be 8pm. Internets down 😂 #clockwork

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Kawsarkhan925 Mohammad Khan (@Kawsarkhan925) reported

    @virginmedia After waiting 2 hours , it was a nightmare with virgin media, I will ask my family, friends, colleague and social media not to use virgin media, horrible

  • emblythx Emily (@emblythx) reported

    @virginmedia making it impossible to cancel my service. Been on hold for hours without reply and virgin have put the phone down. Their WhatsApp service equally as unhelpful and useless. Atrocious customer service

  • grauerschinken Gray (@grauerschinken) reported

    @MartinSLewis Hi Martin, is it fair that you can sign up for broadband/TV services online but when you want to cancel you cannot do this through your online account and have to call? With @virginmedia we’re going through really long waits and then cut off whilst being transferred

  • Slashpacifica Steve (@Slashpacifica) reported

    @virginmedia How do we contact virgin media to talk about moving home? I've called multiple times and held for long periods of time and am never able to actually get through to customer services

  • AxewomanKirsty Kirsty Mulholland (@AxewomanKirsty) reported

    @virginmedia I’m dreading yet another call to your customer service, a long wait for anyone to answer, then they say they’ll sort it out but never do. Totally fed up

  • Lad6rooke Matthew Ladbrooke (@Lad6rooke) reported

    @virginmedia I did not get my reason for phoning resolved. Your agent failed to even tell me what address he had down for me, after asking for it and being provided it several times on the call. I cannot believe I was sworn at and hung up on.

  • phildown4 Phil Down (he/him) (@phildown4) reported

    @virginmedia Can I ask you to call him and assist him then? If not sounds like you are losing a faithful customer over a SIM card!

  • FleaBagLady Fi (@FleaBagLady) reported

    @virginmedia The bot system is ridiculous. No option seemed entirely suitable. Now stuck in a vicious circle on whatsapp of it assuming I want to reset my hub when I didn't say I had a hub issue. Seems no humans are accessible through this system

  • HornchurchSteve Steve Fair (@HornchurchSteve) reported

    @virginmedia You know what. I think we're done with Virgin. We were told we'd get the rewire appointment straight away and we're still sat there with no TV, no phone, no broadband and wires hanging out (which ain't great with kids around - even if they're "safe", we have to treat them as not.

  • HarbourAdam A742321 (@HarbourAdam) reported

    @virginmedia management …..thank you to your uk staff! There are some real good people who work for you but they are severely let down by your telephone system and “overseas” staff. Take a leaf from @Plusnet and use uk staff to provide all your customer service.