Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Jarrow, Sunderland, Bedlington, North Shields, Whitley Bay, South Shields, Washington, and Wallsend.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	1 day ago
Gateshead	Internet	2 days ago
Newcastle upon Tyne	Wi-fi	3 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Total Blackout	4 days ago
Newcastle upon Tyne	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 53 seconds ago from Whitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• 
  Carl Walsh (@Carl_Walsh33) reported 15 minutes ago from Wallsend, England

  @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

• 
  Carl Walsh (@Carl_Walsh33) reported 22 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  Steph. (@stephwales_) reported 26 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  Phil Robinson (@Ne31phil) reported 26 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Georgina McGowan (@seldomseenkid16) reported 26 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 27 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 28 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  Adam Appleby (@adamappleby) reported 31 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  JOP (@40yearsofhurt) reported 31 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Victoria barry (@VictoriaBarry82) reported 33 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  Paul Jukes A874036 (@UnicornRunning) reported 36 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Deggsy™ (@Deggsytweets) reported 40 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  Sarah (@Rainbowztwit) reported 48 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  David Pearce (@pearceswan) reported 49 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Victoria barry (@VictoriaBarry82) reported 52 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  Pete Irving (@ZicoPete) reported 54 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Paul Jukes A874036 (@UnicornRunning) reported 55 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Bob Scott (@scotty8461) reported 56 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 59 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ongoing.correspondence (@OngoingAccount) reported 3 minutes ago

  @virginmedia You haven't replied to the last DM. I had to make an official complaint to get a resolution. @Ofcom Having had equipment checked and replaced, the connection is still freezing and disconnecting. This suggests the problem is external. #virginmedia

• 
  amy simpson (@amy_jo_23) reported 9 minutes ago

  @O2 since you joined with @virginmedia my service has been shocking can’t even try and pay my bill with a problem or issue!!! I’m hearing the same thing from lots of people also!!!!! Sort it out

• 
  Tom (@HereComesTheKop) reported 10 minutes ago

  @virginmedia is scum. Atrocious customer service.

• 
  Greg Cunnington (@Yuzi87) reported 14 minutes ago

  @virginmedia You gave me no other option but to pay £68 a month while a new customer will pay less than me forever.

• 
  Triggerology (@TriggerologyUK) reported 17 minutes ago

  @virginmedia my Internet has been down for over 12 hours in the RG23 area. Can you at least tell us the issue?

• 
  David Nolan (@blessdavo) reported 17 minutes ago

  @virginmedia Intermittent signal. As it was earlier this morning. It says you're looking into it!

• 
  (Re)Search & Destroy (@TruthAsylum121) reported 18 minutes ago

  THREAD 9 — COMMUNITY CALLING AND THE MONEY BEHIND THE DEVICES The Community Calling programme gives us another important part of the story. Virgin Media O2 and Hubbub have worked together to collect and redistribute unwanted smartphones. Migrant Help has been one of the organisations receiving devices for asylum seekers and refugees. Then there is the Tech Lending Community Fund. The first phase was worth £400,000 and supported charity partners to establish tablet-lending hubs. The projects included organisations such as Thames Reach, the Kurdish and Middle Eastern Women’s Organisation, Willowacre Trust, Refuge and Leeds Refugee Forum, with tablets and O2 data being made available through the programme. In Swansea, around 700 donated phones were distributed through a Community Calling project, with O2 providing 12 months of free data, calls and texts. Swansea Asylum Seekers Support made 127 referrals to the scheme in 2021. Its records also show £8,175 spent on phone top-ups, covering 1,160 £10 top-ups. There was another £2,400 provided by Hay Brecon Talgarth Sanctuary for Refugees. The funding came through organisations including the Moondance Foundation, Comic Relief/SCVS Emergency Fund and Welsh Government/SCVS Integration Care Fund. This is where the investigation starts moving beyond technology companies. There is philanthropic money. There is council money. There is Government money. There is corporate money. And there are charities distributing the resulting technology.

• 
  Calvin Smith (@calv_smith) reported 18 minutes ago

  Hi @virginmedia please could you provide an update and investigate why I have been waiting for over two months since the original engineer visit for the picture quality fault on my tv service to be rectified?

• 
  Terry Cooke 🇺🇦🇬🇧🇮🇱 (@tezcooke) reported 19 minutes ago

  @virginmedia your routers really are ****!!! I’m sat in garden, in direct line of maybe 8 metres from router and can’t get wifi signal. If only you valued quality of service !

• 
  Chris Ross (@Chris_Ross95) reported 20 minutes ago

  @Starlink Sorry but much rather stick with @virginmedia They've never done me wrong. They rarely go down AND I'm getting faster speeds at less price than your top package.