Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Blyth, Gateshead, Newcastle upon Tyne, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, and Bedlington.

City	Problem Type	Report Time
Blyth	Internet	1 day ago
Gateshead	Internet	1 day ago
Newcastle upon Tyne	Total Blackout	1 day ago
Newcastle upon Tyne	Total Blackout	2 days ago
North Shields	TV	3 days ago
Newcastle upon Tyne	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  JOP (@40yearsofhurt) reported 2 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Simon Bewick (@SimonBewick) reported 4 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  Sam (@purplelime) reported 5 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  Mr Smoggie (@PaulCraig24) reported 8 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  David Pearce (@pearceswan) reported 15 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 18 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 19 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  liam sholder (@liamsholder91) reported 21 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  liam sholder (@liamsholder91) reported 35 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  David Pearce (@pearceswan) reported 37 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  NETheatreGuide (@NETheatreGuide) reported 39 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Sam (@purplelime) reported 39 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Hilly Marshall (@hylt64) reported 47 minutes ago from Newcastle upon Tyne, England

  @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

• 
  Rockcliffe Files (@RockcliffeFiles) reported 47 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Sam (@purplelime) reported 48 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 49 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Deggsy™ (@Deggsytweets) reported 51 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  Karl Ward (@Look_North) reported 52 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  Bob Scott (@scotty8461) reported 57 minutes ago from Shiremoor, England

  @virginmedia wifi speed is disgustingly slow in NE 27

• 
  Scott Noble (@ScottN1504) reported 59 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheseColorsDontRun (@truthtellerGB) reported 8 minutes ago

  @OliverGMcManus @virginmedia What’s more insane is that you are using Virgin Media. One of the worst service provider in the UK alongside O2.

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 8 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  Mick.W (@mrwood71) reported 9 minutes ago

  @virginmedia you have the most rudest and aggressive sales personnel that called me after checking your website and thinking of joining. @skytv you have the worst renewal offer after joining 15 years ago when returning from overseas service Any alternatives?

• 
  Simon (@cleggy1966) reported 11 minutes ago

  @virginmedia I already have done and it is hopefully being sorted. All depends on whether the engineer turns up this afternoon or whether you decide to cancel the appointment again

• 
  Sarah Loughran (@SarahDruscilla) reported 12 minutes ago

  @O2 since joining virgin media the coverage in Milton Keynes is terrible. I’m almost always on 1 bar. You’ve gone from being the best signal in the area to probably the worst.

• 
  jane rawlings (@djraw123) reported 13 minutes ago

  @virginmedia The worst service provider ever ! This is the final straw ! You steal people’s money !

• 
  Simon (@cleggy1966) reported 17 minutes ago

  @virginmedia Yes. Because there was still an outage in the area, you cancelled the appointments. My issue was separate to the outage, but apparently you just cancel any appointments when there is an outage, irrespective of whether the issue relates to it or not. Madness.

• 
  RR (@Conquistadur) reported 20 minutes ago

  @OliverGMcManus @virginmedia Just leave them they'll never get the money of you anyhow, and there's no way they can stop you leaving. Just sign up with a new company that will come to your house and install an order with no problems.. you are already disconnected, so there's nothing they can do.

• 
  kaan #freeimamoglu (@laankaan) reported 20 minutes ago

  @virginmedia So should I check your outage page daily to see if I’m getting the service I’m already being overcharged for? It took 30 minutes to talk to someone btw. Also; scaring people to overpriced renewals 6 months in advance is DISGUSTING.

• 
  Andy W (@AndrewW12290183) reported 21 minutes ago

  @virginmedia Well after 30 years that's me left VM. I would advise anyone to check their contracts to make sure you are not getting charged for a package you never signed up for(Like me) Forget complaining and watch out for the trick of you having to apply for a returns package