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Virgin Media

Virgin Media outages and service status in Whitley Bay, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Whitley Bay, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 22, 7:06 PM GMT+1.
  • 53% Internet (53%)
  • 23% Wi-fi (23%)
  • 10% Total Blackout (10%)
  • 7% TV (7%)
  • 3% E-mail (3%)
  • 3% Phone (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 24: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, Washington, South Shields, North Shields, Whitley Bay, and Hebburn.

CityProblem TypeReport Time
Newcastle upon Tyne E-mail 2 days ago
Sunderland Internet 3 days ago
Newcastle upon Tyne Wi-fi 4 days ago
Sunderland Internet 5 days ago
Newcastle upon Tyne Wi-fi 5 days ago
Newcastle upon Tyne Total Blackout 7 days ago

Nearby cities with recent reports

Newcastle upon Tyne

4 recent signals

2 days ago
Sunderland

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Neil_Rivelino
    Neil Todd (@Neil_Rivelino) reported from South Shields, England

    @virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?

  • adamappleby
    Adam Appleby (@adamappleby) reported from Sunderland, England

    @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

  • RockcliffeFiles
    Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

  • 40yearsofhurt
    JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia I’ve looked & it’s no help

  • gaznolan
    Gary Nolan (@gaznolan) reported from Mitford, England

    @virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • Stevedey
    Steve Dey (@Stevedey) reported from Newburn, England

    @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

  • pearceswan
    David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

  • ScottN1504
    Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

  • seldomseenkid16
    Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • mickeywhizz
    Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • CraigSmartUN
    Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia wifi speed is disgustingly slow in NE 27

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • allymcgeorge
    Alvin TX Fernandez (@allymcgeorge) reported from Whitley Bay, England

    @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Oldbloke74
    Oldbloke (@Oldbloke74) reported

    @entrustTMF @virginmedia You cold always telephone their useful call centre 🤡 Virgin Media are such a lousy company to deal with - trouble is the competitors are also terrible. 😤

  • MrAlanGreen
    Alan Green (@MrAlanGreen) reported

    Anyone else having multiple outages with @virginmedia fibre broadband L? Started last Friday, back up the weekend and down again today?

  • BigPaul91
    PMAC (@BigPaul91) reported

    Had 3 @virginmedia engineers round in the last 7 days (for the most part good people no blame) but my broadband is still broken. The Mythical network team will get to me when they get to me … I’ll be off then to a new provider who gives a ****.

  • lindahudson66
    lindahudson (@lindahudson66) reported

    @virginmedia @keithapearson @virginmedia Why don't you call your customer, do the decent thing.

  • markbwwelford
    MW 🏳️‍🌈 #gay #florist #lovetocook (@markbwwelford) reported

    @virginmedia Your service has been erratic to say the least over the last few weeks and it's down again. Postcode is W12 in London. Really not good enough.

  • debs_crawford
    DC (@debs_crawford) reported

    @virginmedia can someone contact me, I’ve verified my email six times and it still takes me back to verify email page and I am not able to login

  • rinnerville
    Matthew Belcher (@rinnerville) reported

    @youfibre so leave virgin media cos they were crap and now you guys have sold out to them. Time to look for a new supplier.

  • PGroadey19230
    Paul Groadey (@PGroadey19230) reported

    @vmbusiness AGAIN ....LOCKED OUT MY ACCOUNT SINCE 02 WANTED ANOTHER E MAIL ...... I AM 1 OF "THOUSANDS" COMPLAINING ABOUT THIS ISSUE ! BIGGEST MESS UP SINCE THE 02 MERGE. IF CUSTOMERS HAVE NOTHING TO DO WITH 02 IE A SIM OR PHONE WHY DO PEOPLE NEED A BACK UP E MAIL FOR 02 ?

  • Ninzolow
    Ninzolow (@Ninzolow) reported

    @nib95_ You bought or sourced a MESH now? 👀 Also the bad news with youFibre is there becoming a part of Virgin Media should the deal be approved (Subsidary of the Netomnia Group) 🫠

  • Bigg_F_
    BigF (@Bigg_F_) reported

    @virginmedia Engineer replaced the Hub. Intermittent internet was still a problem after that but has been good for the past 4 hours. Fingers crossed.