Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, North Shields, Gateshead, South Shields, Whitley Bay, Bedlington and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skelly🇮🇪
(@skellyfnbr_) reported
@virginmedia Fix your ******* internet holy ****
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Emma
(@Emmzz_92) reported
@virginmedia absolutely shocking service! Paying £100 a month sometimes more to sit here and watch a blank ****** screen because the service is so flipping ****!
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Lpavelic
(@leon16625129) reported
@virginmedia I'm having really slow internet lately and I'm not happy with virgin media they have let me down
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W3STMIDZCRAZ3Y
(@Craz3y_v2) reported
@virginmedia like i said once again service is piss poor. i have gone weeks with lag everyday. like i said performance graphs would show discrepancies.
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Paul Turner
(@madsilkman) reported
@virginmedia The problem seems to have resolved itself
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Skelly🇮🇪
(@skellyfnbr_) reported
@virginmedia FIX YOUR ******* INTERNET
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Skelly🇮🇪
(@skellyfnbr_) reported
VIRGIN MEDIA YOU ******* IDIOTS. Was full chilling and get kicked out cause my internet went down
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Samuel Milns
(@TheMilns) reported
@ThreeUKSupport GL50 3QQ. I haven't had good speeds ever with you guys, but I never really notice the lack of speed since I have WiFi at home. Tonight @virginmedia has laid an egg so need to tether and this is quite unuseable
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Kim Spence-Jones 💙 3.5% #UBI #FBPE #FBPPR #FBPA
(@KimSJ) reported
@tdempsey100 @virginmedia My Virgin router regularly drops out, typically for 10 mins or so, once every few days — not just WiFi, all connectivity. Amazingly it usually recovers by itself so less intense users might not notice how unreliable it is. Yes, I asked for help, and no, nothing helpful happened.
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Andy Corcoran
(@andycorcoran) reported
@virginmedia We received a cheque rebate then the next month you overcharged my 82 year old mother again we’re back to square one it’s really poor