Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
-
Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
-
Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
-
Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
-
Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
-
Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
-
Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
-
Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
-
Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
-
emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
-
Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Jebruisary
(@Jebruisary) reported
@anthonyboutall @virginmedia If I were you I wouldn't even bother with this **** company their broadband is an absolute piss take
-
Ashley
(@Ashley78224698) reported
@virginmedia Hey guys, currently getting less than half of the advertised speed (much, much less!), getting super unstable ping (getting averages between 20-80ms, maximum upwards of 250ms), and getting disconnected intermittently. Can't get through to your phone support. Help!
-
Tim Rochester
(@timjrochester) reported
@virginmedia From your customer service chat: “I'm afraid that as there is no option available to update the complaint from your end” So your previous public message was patently false…
-
KA’s venture
(@KAsventure1) reported
@virginmedia They sadly are not helpful, I’m going to take it further and get a clause out of my contract as customer service is shocking (not you as you have been helpful)
-
nlmo3954
(@nlmo3954) reported
@TheSimonDodge @virginmedia I got that last year. And the solution was to get new hub. Issue gone. But it is appear agin. The green WiFi start flashing and the WiFi gone on all devices nonmater what. Cable and resting not helping. But the enthernet work so far fine.
-
beasty easty
(@cdexeastwood) reported
@ShanahanMary @virginmedia Run while you still can. As I continue to spread the word of this horrible experience, I’m finding there are more and more customers like me who are victims to their outrageous charges
-
Laura Docherty
(@lauradocherty84) reported
@virginmedia what is wrong with your intelligent Wi-fi pods… as soon as I switch them on they instantly kill the network speeds 🤬 Your routers just don’t have the range to cover a house, but these mesh pods are a joke. I have x3 to try cover dead spots but they just don’t work
-
Susan Harrison
(@SusanHa85471577) reported
@virginmedia There were no extra charges. There is nothing outstanding on my account. It is £0. The accounts paid up to date. The service is not suspended but the message still says your service is suspended because you are over your credit limit
-
Michael Hartt
(@Michael_Hartt) reported
A @virginmedia story: -Call support bc Sky Sports Red Button not working. -Told need new box, will be sent -Told technician visit required before send new box -Offered discount w/ locked-in 18 mo new contract w/ huge leaving penalties -Ask for customer support and hung up on
-
NETheatreGuide
(@NETheatreGuide) reported
@virginmedia It is a known issue which will not be fixed by @virginmedia until 10am tomorrow.