Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Sunderland, Wallsend, Gateshead, Jarrow, and Blyth.

City	Problem Type	Report Time
Newcastle upon Tyne	TV	1 day ago
Newcastle upon Tyne	Internet	3 days ago
Bedlington	Internet	4 days ago
Newcastle upon Tyne	Wi-fi	5 days ago
Newcastle upon Tyne	Wi-fi	5 days ago
Newcastle upon Tyne	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  David Pearce (@pearceswan) reported 7 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  Phil Robinson (@Ne31phil) reported 8 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Stu (@tenchylad) reported 10 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Pete Irving (@ZicoPete) reported 13 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  Steph. (@stephwales_) reported 15 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  CazzaW (@CazzaW) reported 22 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  Alvin TX Fernandez (@allymcgeorge) reported 23 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Sam (@purplelime) reported 27 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  Sam (@purplelime) reported 33 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Simon Bewick (@SimonBewick) reported 35 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  Paul Jukes A874036 (@UnicornRunning) reported 36 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Sam (@purplelime) reported 36 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 41 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  Neil Todd (@Neil_Rivelino) reported 41 minutes ago from Mitford, England

  @virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience

• 
  David Pearce (@pearceswan) reported 45 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  Sam (@purplelime) reported 45 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Andrew Morris💙 (@Andymorris74) reported 46 minutes ago from Mitford, England

  @virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???

• 
  Steph. (@stephwales_) reported 59 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  Bella (@SharBella72) reported 59 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  Carl Walsh (@Carl_Walsh33) reported 59 minutes ago from Wallsend, England

  @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Callum 🪷 (@__Callum28) reported 1 minute ago

  I cant wait for the day Virgin Media goes under so i no longer have to deal with their **** ******* internet 👍

• 
  Ali@Makely (@MakelyStudio) reported 1 minute ago

  the thing AI has never once been able to do is walk into a room, understand the real problem before anyone's articulated it, and make a call that changes the direction of the product. I've done that at Sky, Virgin Media, NatWest and Citibank. that's still the job. and it always will be.

• 
  Chris Lander (@christophlander) reported 3 minutes ago

  @virginmedia Thanks for your faux sympathy, but its still not working. Terrible service. Is there a way to compensate for this?

• 
  Seph (@sephiroth17181) reported 4 minutes ago

  @virginmedia no matter how many router reboots, pc restarts cable checks and so on IT STILL DOESNT WORK LIKE I PAY FOR. a complete and utter joke

• 
  Paulinho (@PMXL12) reported 8 minutes ago

  @virginmedia u might have the most shittest internet in the whole world why my **** keep cutting out get better connection in a 3rd world country blerts

• 
  David Owens (@DavidOw38948049) reported 9 minutes ago

  @virginmedia Why can I not talk or communicate with Virgin Only reply I get after telling you I am Not a customer and do NOT want to join is “Just to check, are you an existing customer, are you looking to join Virgin Media, or have you recently made an order?” I have said no

• 
  Garry (@gwfvrowell) reported 10 minutes ago

  No Wifi or TV for four days now, Customer service promised a call back and not a peep, expect better @virginmedia

• 
  Gary Mullen (@mullengary92) reported 10 minutes ago

  @Simon_Whale @virginmedia I had a huge bill and never paid it Not heard back from them

• 
  RednalNut (@RednalNut) reported 15 minutes ago

  @Simon_Whale @virginmedia If you have a good mobile signal consider a LTE router & buy a unlimited Data Sim. I left Virgin after 23 years for similar reasons as above. With EE & happy with the service.

• 
  Nicola Byles (@BylesNicola) reported 16 minutes ago

  @virginmedia we cannot watch the football due to your poor service! This is unacceptable!