Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 03/30/2026 23:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Washington, Gateshead, Sunderland, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow and Borough of North Tyneside.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomWashington Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • L88HRS Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • fionajohnson__ fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • GraemeBell_NUFC Graeme Bell (@GraemeBell_NUFC) reported from Newcastle upon Tyne, England

    @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • alistairoates alistair oates (@alistairoates) reported from Whitley Bay, England

    @virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    @virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gboy1 gareth evans (@gboy1) reported

    @virginmedia Originally the agent said yes and then said no it’s been credited and then passed me onto another department but got disconnected - I’d been on phone for 45 mins by that time - I just want a solution

  • BelsizeVillain BelsizeLion🦁 (@BelsizeVillain) reported

    @virginmedia Downtime. Varied pricing with customer base for same products. Poor, prolonged and painful customer Service. Archaic interface. Snails pace menus. Blackout service provision.

  • LOXUSHairMakeup LHM (@LOXUSHairMakeup) reported

    @virginmedia Fix the broadband and stop asking the same questions!

  • BenjaminjamesR5 Benjamin james Rees (@BenjaminjamesR5) reported

    Can anyone @virginmedia explain why since I've had virgin broadband it constantly disconnects from my sky TV and Q box. No I cannot hardwire it and have had other providers with no issues

  • davedawes Dave Dawes (@davedawes) reported

    @virginmedia The call back was promised on Friday afternoon and was told it would happen before Saturday 10am. That call never happened and it is now Tuesday. Still no ability to register a complaint, no response and no date for broadband installation.

  • h0useplant Luce ✨ (@h0useplant) reported

    @virginmedia We’ve had no communication from yourselves at all.Why’ve we been promised callbacks from advisors when they apparently can’t even do outbound calls, they refuse to escalate complaints or pass on management & now we’re stuck in a contract with yourselves who seem reluctant to help

  • HeadleyLeMuir Graham Muirhead (@HeadleyLeMuir) reported

    @virginmedia It’s been going on 8 days as you can see from previous messages. Early it’s been an ongoing issue so trying to point me in the direction of forums was no use

  • davedawes Dave Dawes (@davedawes) reported

    @virginmedia Will try again after next meeting but your complaints system is non-existent. It should be easy to make a complaint about poor service but your web-form is broken and no humans seem to be staffing your web chat either. I want to make a formal complaint but it seems impossible.

  • Followe67362989 KingLear (@Followe67362989) reported

    @sleepless_leon @VirginMediaIE @virginmedia I have no doubt that Suzanne is doing her best with the info she has. Unfortunately she is the frontline customer contact and the only person we can deal with.

  • NicolaD21295051 Nicola Davidson (@NicolaD21295051) reported

    @virginmedia Requested a booster to get speed in my sons room so he can play his PlayStation, ended up with a rude attitude and argument telling me I can’t have one free as I’m in a cheap deal (and a lot more). I don’t see why I should pay to get a device that I’m already paying for.