Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 12/24/2025 10:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.

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City Problem Type Report Time
United KingdomSunderland Internet
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland TV
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.

  • Beardyknave Tommy Rotten (@Beardyknave) reported from Shiremoor, England

    @james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.

  • CompaneroDave David (@CompaneroDave) reported from Wallsend, England

    Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Longbenton, England

    @virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice

  • chrismayes .💙#FBPPR #FBPE You have no authority here johnson (@chrismayes) reported from Whitley Bay, England

    Hey @virginmedia #DontFundGBNews or i terminate my contract with you.

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?

  • simplyajblog Abbie✨ (@simplyajblog) reported from Dunston, England

    @katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

  • AndrewI81572127 Andrew Irwin (@AndrewI81572127) reported from Washington, England

    @virginmedia my parents services are down , in Consett , co Durham . Phone and everything

  • L17aamLiam Liam (@L17aamLiam) reported from Gateshead, England

    @virginmedia total disgrace. Very poor service.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received

  • martin_avery Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England

    @virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days

  • peteroliver18 Peter Oliver (@peteroliver18) reported from Gateshead, England

    @virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

  • McXinnie Chris McKinnie (@McXinnie) reported from Whitley Bay, England

    @virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Duranium1991 Matt (@Duranium1991) reported from Gloucestershire, England

    @virginmedia Hello. A new router was due to be delivered today as part of my upgrade to 1gb broadband. I never received a message from Yodel & didn't receive a delivery.

  • hassahmed95 hassan (@hassahmed95) reported

    @virginmedia Taking the mick now. Delayed till 8:30. Worse service ever. PEOPLE WORK FROM HOME AND WE NEED WI-FI

  • Bbbt21 Bttc1 (@Bbbt21) reported

    @virginmedia We’ve called multiple times, told them it’s been down, booked an engineer who won’t be available for days and got hung up on

  • thorley_jason Jay (@thorley_jason) reported

    @virginmedia pretty much everyone in sk8 have been off since weekend any idea what the issue is as the time just goes back and back. What is happening

  • Tommyboyle_71 Tommy71 (@Tommyboyle_71) reported

    @virginmedia 1. Yes same issue every month. Getting billed wrong for last 5 months being over charged £32 a month on a £74 a month contract being billed at £107. I have 2 contracts for 2 properties & have been a customer for years as well, still engaged in conversation now 2hrs later

  • BrianMCape Brian Cape (@BrianMCape) reported from Birmingham, England

    @virginmedia Another fail. Well done 👏🏻

  • mcalvert1066 Northernguy (@mcalvert1066) reported

    @virginmedia I see you're whole system is down

  • grghrwd george (@grghrwd) reported

    @virginmedia This is STILL unresolved. An absolute joke and a complete safety hazard. Had a technician booked in and they didn’t show up. Please can you give me an emergency number

  • SueElli40311592 Sue Ellis (@SueElli40311592) reported

    @virginmedia the incompetency continues. Over a month now and tonight I find out the agent I logged complaint with several weeks ago hadn't written a single thing.

  • Levi_Fitton Levi Fitton (@Levi_Fitton) reported

    @virginmedia Would love too but o2 is down also 👌