Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| North Shields |
Internet | |
| Newcastle upon Tyne |
||
| Gateshead |
Wi-fi | |
| South Shields |
Phone | |
| Gateshead |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@virginmedia This is so, so bad.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......
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Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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Liam A Cottam
(@LiamCottam) reported
from
Hebburn, England
@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
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neosalad
(@neosalad) reported
from
Walker Gate, England
@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AnthonyMcDoodle
(@anthony_doodle) reported
@virginmedia Yes it’s constant issues and to be paying the amount we are is not ok
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NotWokeBloke
(@FormulaLunch) reported
@virginmedia So my listings show that #TheWheel, on #BBC1 tomorrow at 18:50 is the same show from last week! Can this be right? After all, you are known for your crap listings!
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julie rattle
(@rosie2265) reported
@virginmedia Done that got the t shirt I was on the phone for 2 hours today transferred to 5 different customer service personnel but as you have have signed people up you don’t care about your service
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ChristianneS
(@ChristianneS4) reported
@akhaliqinnit @virginmedia I had the exact same experience. Still trying to cancel after a week of phone-calls and no one taking any notice. Passed from department to department, get cut off and no one seems to understand that you just want to cancel.
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Matthew Thomas
(@_MMThomas) reported
@virginmedia “We’re sorry you’re still having intermittent problems with your virgin media broadband service in the WF10 *** area. We’re working to get this fixed as soon as possible”
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julie rattle
(@rosie2265) reported
@virginmedia How Do I cancel Virgin I have only had it a week and it’s very disappointing
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Benjamin Rostance
(@BenArt86) reported
If I have to stay on hold for the next 2 days I will, I'm determined to cancel my Virgin Media account. Thats the tweet. Send me wishes, this hold music is ******* dreadful.
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James Armstrong
(@JArmstrong_NUFC) reported
@virginmedia I want to cancel, as my contract allows. This isn’t difficult. VM are purposely making it so.
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julie rattle
(@rosie2265) reported
@virginmedia I have recently joined Virgin I was sold the package as super fast I have very poor connection in my bedroom after a lot of conversations with customer support I was told I would get a Wi-Fi pod free of charge now I am being told I will only have it for free for 6 months.
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Sarah S 🖤💛🏳️🌈
(@noodler73) reported
@virginmedia The service checker says there isn’t an issue - but a ping to your website is showing a 20% loss. Phone calls are dropping out too