Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
-
Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼
-
Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday
-
Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit
-
Marc
(@MarcusRoberts13) reported
from
Morpeth, England
@robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare
-
StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
-
Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
-
Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
-
Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia why is it again my WiFi not working but my current status saying everything if fine!
-
Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣
-
Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
-
Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
-
Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
-
Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
-
Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
-
alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
-
Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic
-
laura
(@mygirlsmyworldx) reported
from
Newburn, England
@paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better
-
Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
-
Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
-
Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dom C
(@domchandley) reported
@virginmedia You’re normally very good, but broadband / TV etc. down for the best part of 2 days, engineers not coming out because it’s a wider network problem, and resolution time kicked forward each day by 24 hours. No support available by normal routes - what’s going on?
-
Joanne
(@joanne_l_t) reported
@virginmedia Crap broadband, spent an hour on chat, bloke said he was transferring chat to department who could send new router, but put me on to a BOT, going round in circles..it’s the most frustrating system..do you have any real people who can sort out issues?!
-
Stacie Davis
(@_Stacie_Davis) reported
Riddle me this. Branson went to space this week, but Virgin Media can’t get my internet and tv service to work? 🤔
-
Ralph Berry 🌹🚃#Bradford2025
(@CllrRalphBerry) reported
from
Bradford, England
Just lost all my casework updates as @virginmedia down again. How long do you take to respond to written complaints ? Total frustration.
-
J.Doctor
(@JDoctor13) reported
@virginmedia shocking service. No WiFi for the whole day. Unable to work. Was told would be fixed, now instead the Tivo has stopped working too. Appalling. #virginmedia
-
jaden
(@jaden19792474) reported
@virginmedia fix ur **** ******* WiFi such a scam can’t load a ******* thing
-
Phasechange Recordings
(@Pha5echange) reported
@virginmedia 12 hours. No internet in SE1. Yes, I've checked yr status page. It says 'no faults' though you've txt'd me and told me there IS a problem. Please fix it! And stop lying.
-
Ging_yaa
(@Ging_yaa) reported
@virginmedia my wifi has been down for 3 days. The status of the fix gets moved to the next day everyday. W14 8HB is the post code Can you please tell me what the heck is going on?????? What is the number I can call to talk to an actual person?
-
Bad4Business
(@BusinessBad4) reported
@virginmedia Your Virgin TV Go app doesn't work. Well, it loads and shows everything you COULD watch, but absolutely NOTHING plays. Regardless of live, demand, paid or free, absolutely nothing works. I pay a premium for this sort of service, what do I get back?
-
Easter Bunny
(@EasterBunny869) reported
@virginmedia Ofcom general condition 14.4. I've already complained and nothing is happening, not even confirmation of complaint. I think on this occasion you have failed in anything close to customer service. Your refusal to have someone own this issue is testament to this.