Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 1 day ago |
|
Sunderland
|
Internet | 2 days ago |
|
Sunderland
|
Total Blackout | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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graham scott (@nufcscott1968) reported from Dunston, England@virginmedia is there an outage on the network? Can't make calls and no data connection?
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David Field CBCI (@DavidField1987) reported from Whitley Bay, England@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Paul Marshall (@paulm844) reported from Whitley Bay, EnglandWHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Steph. (@stephwales_) reported from Gateshead, EnglandVery excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Leslie Brown (@LeslieBrown953) reported from Hebburn, England@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Mark Wilson (@HebburnCurly) reported from Hebburn, England@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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Andy Clark (@Andygclark) reported from Wallsend, England@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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David Field CBCI (@DavidField1987) reported from Whitley Bay, England@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Benjamin Spurling (@1slandmonkey) reported from Washington, England@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Chrissie (@chrissielouenid) reported from Newburn, England@virginmedia poor service strikes again !
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Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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John Barrass (@john_barrass) reported from Cramlington, England@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Anna Forester (@AnnaForester87) reported from Washington, England@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia There are no issues in the region apart from your appalling service.
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Rob Turnbull (@ITINTERACT2) reported from Newcastle upon Tyne, England@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Tatiana M Newton (@iYogaBody) reported from Whitley Bay, England@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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O2 in the UK (@O2) reported@martinthorne Hi Martin, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in for marketing, to hear about any new offers.
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Fed Up Of Socialists (@NotoSocialists) reported@graham_bloor @avroenergy Customer service is as bad as virgin media
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Georgia (@GeorgiaClintonx) reported@virginmedia how do I cancel my service please? Another day of not being able to log into work. Absolutely shocking customer service.
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Customer Service (@vmbusinesshelp) reported@Pulse984 @virginmedia Hello, Apologies for the delayed response. Is the issue still ongoing for you? if so can you please call this number 0800 052 0800 and then option 3 for further advice on the issue you are experiencing. Many thanks
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Guy Wilson (@G_Wilson20) reported@virginmedia are you aware of any issues in the Blackpool area. Our internet has just gone down and doesn’t seem to be coming back on?
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O2 in the UK (@O2) reported@petercarr1882 Hi Peter, everything remains the same for now, so a customer’s existing O2 and Virgin Media deals won’t change. But we’re looking at what we can offer joint customers in the future. Make sure you're opted in for marketing texts/emails to hear about any offers.
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Panda 🐼 (@PandaKingPinder) reported from Romsey, England@virginmedia We have tried adding a new service and thinking of leaving as none of the others apply and there is no option to call for upgrading. Your automatic service is not helpful and it would be easier to just go through to speak to someone.
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Ash (@ashwaaqh1) reported@virginmedia is a £Billion company that cannot offer its customers any support when their service fails catastrophically. 2 weeks w/o internet and not even so much as a data stick can be offered & don’t even get me started on their “compensation”
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nick kendall (@Kendall100Nick) reported@virginmedia The only thing I can assume is that you are failing to deliver your promised service to so many customers, that you simply couldn’t afford to be honest and offer automatic refund/account credits. But if you did I think customers would be much less cynical about you....
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Machiavelli (@EwanMetcalf) reported@virginmedia @scottjanaway How they always respond to the 1 satisfied customer is even more embarrassing than there service & products