Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt
(@Duranium1991) reported
from
Gloucestershire, England
@virginmedia Hello. A new router was due to be delivered today as part of my upgrade to 1gb broadband. I never received a message from Yodel & didn't receive a delivery.
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hassan
(@hassahmed95) reported
@virginmedia Taking the mick now. Delayed till 8:30. Worse service ever. PEOPLE WORK FROM HOME AND WE NEED WI-FI
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Bttc1
(@Bbbt21) reported
@virginmedia We’ve called multiple times, told them it’s been down, booked an engineer who won’t be available for days and got hung up on
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Jay
(@thorley_jason) reported
@virginmedia pretty much everyone in sk8 have been off since weekend any idea what the issue is as the time just goes back and back. What is happening
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Tommy71
(@Tommyboyle_71) reported
@virginmedia 1. Yes same issue every month. Getting billed wrong for last 5 months being over charged £32 a month on a £74 a month contract being billed at £107. I have 2 contracts for 2 properties & have been a customer for years as well, still engaged in conversation now 2hrs later
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Brian Cape
(@BrianMCape) reported
from
Birmingham, England
@virginmedia Another fail. Well done 👏🏻
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Northernguy
(@mcalvert1066) reported
@virginmedia I see you're whole system is down
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george
(@grghrwd) reported
@virginmedia This is STILL unresolved. An absolute joke and a complete safety hazard. Had a technician booked in and they didn’t show up. Please can you give me an emergency number
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Sue Ellis
(@SueElli40311592) reported
@virginmedia the incompetency continues. Over a month now and tonight I find out the agent I logged complaint with several weeks ago hadn't written a single thing.
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Levi Fitton
(@Levi_Fitton) reported
@virginmedia Would love too but o2 is down also 👌