Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 12/11/2025 07:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • godisageordie andy kindred (@godisageordie) reported from Gateshead, England

    @neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service from any broadband company. Avoid like the plague.

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.

  • lalunatic michael lamb (@lalunatic) reported from Sunderland, England

    @simonrim @virginmedia Worst company going

  • Wardixo Jonathon Ward (@Wardixo) reported from South Shields, England

    Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    @Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please

  • ozwaldo1985 Craig Osborne (@ozwaldo1985) reported from Wallsend, England

    @LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds

  • greav41 Paul Greaves (@greav41) reported from Gateshead, England

    @simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡

  • ktowers74 Karen Towers (@ktowers74) reported from Whitley Bay, England

    @virginmedia my internet isn't working in NE25, are you having issues in this area 😥

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6

  • TaylorBurgen93 Taylor (@TaylorBurgen93) reported from Whitley Bay, England

    @virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

  • trisgallagher Hot Acid Rhythms (@trisgallagher) reported from Whitley Bay, England

    @virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia No problem

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia Think I have but any more problems I will give you a yell

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.

  • GlocketCosplay ✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, England

    Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • janicejones28 JanJo (@janicejones28) reported

    @virginmedia any Wi-Fi issues at the moment - no Wi-Fi on my phone at my dads at the moment

  • FarewellToHexes A Farewell To Hexes (@FarewellToHexes) reported

    @GSpellchecker @virginmedia I left Virgin too, not for bad service, but just on price. I actually left and got BT installed. Then a *lovely* man from Virgin rang and dropped my bill to almost nothing, so I switched them back on, and left BT as I was still in the cooling off period.

  • NomadBerserka Nomad Berserka (@NomadBerserka) reported

    Day 26 no services, bumped into some @virginmedia engineers today. The stupid fkrs were trying to connect 2 female cable ends together. Holy fk no wonder you're the worst service provider. Thanks for adding another 24 hours to your repaired by time. YOU REALLY ARE DUMB AS FK.

  • LLocock Louise, Prof/Dr (@LLocock) reported

    @virginmedia I finally raised it as a complaint online and an engineer has been booked. The landline has an engaged tone instead of a dialling tone and can't make/receive calls. Your web link to 'landline issues' wrongly directs to 'landline features' by the way

  • BethKneale Beth Kneale (@BethKneale) reported

    @virginmedia Every time we have spoken with the diversions team, they tell me someone will be in touch, which never happens. Our one contact left, and no one picked up their emails.

  • L_Gods Lewis Gods (@L_Gods) reported

    @virginmedia can you check when my tv and broadband will be up and running its been down for 2 hours ?

  • paul2_bencart Paul2 🇬🇧 (@paul2_bencart) reported

    @virginmedia Ok, problem solved - got in with original password. Still doesn’t resolve the problem with being unable to change password, but not a problem now.

  • iainthornton Iain Thornton #FBPE 🇪🇺 (@iainthornton) reported

    @virginmedia what does one have to do to get anyone from VM to call back when they promise? Still waiting for a senior manager from retentions to call me. The hours I've spent talking to your so called customer service team with no resolution and nobody willing to take ownership

  • GSpellchecker Stephen Knight 🎙️ (@GSpellchecker) reported

    I've just given my 30 days notice for my @virginmedia broadband, TV and landline. The mobile phone will be next as soon as my contract is up. Currently working on moving banks too since Virgin bought out my bank. That's where appalling customer service gets you.

  • JenksAScott SJenks (@JenksAScott) reported

    @virginmedia has to be the worst provider of TV and Internet I've ever had at £100 a month.