Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JanJo
(@janicejones28) reported
@virginmedia any Wi-Fi issues at the moment - no Wi-Fi on my phone at my dads at the moment
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A Farewell To Hexes
(@FarewellToHexes) reported
@GSpellchecker @virginmedia I left Virgin too, not for bad service, but just on price. I actually left and got BT installed. Then a *lovely* man from Virgin rang and dropped my bill to almost nothing, so I switched them back on, and left BT as I was still in the cooling off period.
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Nomad Berserka
(@NomadBerserka) reported
Day 26 no services, bumped into some @virginmedia engineers today. The stupid fkrs were trying to connect 2 female cable ends together. Holy fk no wonder you're the worst service provider. Thanks for adding another 24 hours to your repaired by time. YOU REALLY ARE DUMB AS FK.
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Louise, Prof/Dr
(@LLocock) reported
@virginmedia I finally raised it as a complaint online and an engineer has been booked. The landline has an engaged tone instead of a dialling tone and can't make/receive calls. Your web link to 'landline issues' wrongly directs to 'landline features' by the way
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Beth Kneale
(@BethKneale) reported
@virginmedia Every time we have spoken with the diversions team, they tell me someone will be in touch, which never happens. Our one contact left, and no one picked up their emails.
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Lewis Gods
(@L_Gods) reported
@virginmedia can you check when my tv and broadband will be up and running its been down for 2 hours ?
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Paul2 🇬🇧
(@paul2_bencart) reported
@virginmedia Ok, problem solved - got in with original password. Still doesn’t resolve the problem with being unable to change password, but not a problem now.
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Iain Thornton #FBPE 🇪🇺
(@iainthornton) reported
@virginmedia what does one have to do to get anyone from VM to call back when they promise? Still waiting for a senior manager from retentions to call me. The hours I've spent talking to your so called customer service team with no resolution and nobody willing to take ownership
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Stephen Knight 🎙️
(@GSpellchecker) reported
I've just given my 30 days notice for my @virginmedia broadband, TV and landline. The mobile phone will be next as soon as my contract is up. Currently working on moving banks too since Virgin bought out my bank. That's where appalling customer service gets you.
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SJenks
(@JenksAScott) reported
@virginmedia has to be the worst provider of TV and Internet I've ever had at £100 a month.