Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Gateshead, Jarrow, South Shields, Blyth, North Shields, Whitley Bay, Blaydon-on-Tyne, Washington, and Borough of North Tyneside.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	1 hour ago
Sunderland	TV	2 days ago
Wallsend	Wi-fi	4 days ago
Gateshead	Internet	6 days ago
Newcastle upon Tyne	Total Blackout	8 days ago
Wallsend	Phone	8 days ago

Nearby cities with recent reports

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  David Pearce (@pearceswan) reported 3 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  Paul Jukes A874036 (@UnicornRunning) reported 3 minutes ago from South Shields, England

  @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

• 
  Steve Dey (@Stevedey) reported 5 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 9 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Sam (@purplelime) reported 11 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 12 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  Mr Smoggie (@PaulCraig24) reported 16 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  emma (@ema_neale) reported 21 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  Victoria barry (@VictoriaBarry82) reported 23 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  liam sholder (@liamsholder91) reported 26 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Bella (@SharBella72) reported 40 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  🦦 Helen (@vitosauras) reported 41 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Stu (@tenchylad) reported 41 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Mazza 66 (@66_mazza) reported 41 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 46 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  NETheatreGuide (@NETheatreGuide) reported 49 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Victoria barry (@VictoriaBarry82) reported 49 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

• 
  Steph. (@stephwales_) reported 53 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  David Pearce (@pearceswan) reported 56 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  Paul Jukes A874036 (@UnicornRunning) reported 57 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris Hannon (@ChrisHa42768937) reported 4 minutes ago

  @virginmedia I'll never use your company again...

• 
  sirharrykane (@2026threelions) reported 7 minutes ago

  @virginmedia any idea when the broadband will be sorted in ss2. a week now. Can’t work from home kids can’t revise properly and missing all the football as can’t record or playback. I pay 144 pound a month and I know you can’t help lightning but surely someone knows a timeline

• 
  UTV1874 (@neiloco76) reported 12 minutes ago

  @virginmedia Haha no thanks, no followers and only been on here since this month, how ****** stupid do you think I am, email and phone number, nah do one scammer 🖕🖕🖕

• 
  Seán Ó Raghallaigh (@RaghallaighJ) reported 13 minutes ago

  this split screen bullshit of showing ads during live games on Virgin Media is awful

• 
  Tom O 🏴󠁧󠁢󠁥󠁮󠁧󠁿🔴⚪️ (@MillersTomO) reported 13 minutes ago

  @virginmedia hi. Is there an internet outage in Scotland? It's gone awfully quiet. #worldcup #england #mexico

• 
  Dr Keresaspa 🦉🍉 🇵🇸 (@DrKeresaspa) reported 14 minutes ago

  @virginmedia Installed 360. What genius decided all the channels I'm not subscribed to will appear as blank screens when I'm channel hopping and how do I make it stop? If that's a deliberate design feature it's awful.

• 
  Nathan Duffin 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@NathanDuffin03) reported 17 minutes ago

  Dear @virginmedia you are the worst please go away

• 
  Back to the 70s (@AnnieLa60958950) reported 21 minutes ago

  @virginmedia After bring pestered for 3 days and finally answering my phone, someone at Virgin Media puts the phone down abruptly on me because I didn't know what day I paid my bill. VERY RUDE!!

• 
  Duncan Waugh (@waughzone) reported 24 minutes ago

  @virginmedia No change. Service still intermittent at best.

• 
  Frankiescouse⭐⭐⭐⭐⭐⭐ (@FBPEFreeZone) reported 26 minutes ago

  Virgin media down Ya bad nobheads