Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Blaydon-on-Tyne, North Shields, Newcastle upon Tyne, Washington, Borough of North Tyneside, Gateshead, Wallsend, South Shields, Jarrow, and Bedlington.

City	Problem Type	Report Time
Sunderland	Wi-fi	9 hours ago
Blaydon-on-Tyne	Phone	9 hours ago
North Shields	TV	19 hours ago
Newcastle upon Tyne	Internet	2 days ago
Washington	Internet	2 days ago
Newcastle upon Tyne	E-mail	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  David (@Dave_is_Elvis) reported 49 seconds ago from Boldon Colliery, England

  @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

• 
  JOP (@40yearsofhurt) reported 1 minute ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 2 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  LadyDi (@didixon74) reported 2 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 6 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  Gary Nolan (@gaznolan) reported 16 minutes ago from Mitford, England

  @virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information

• 
  Mr Smoggie (@PaulCraig24) reported 18 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  Craig Smart 💙 (@CraigSmartUN) reported 20 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  liam sholder (@liamsholder91) reported 22 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  Neil Todd (@Neil_Rivelino) reported 23 minutes ago from Mitford, England

  @virginmedia @virginmedia still no reply. Have asked 3 times how 2 claim back for our additional browsing fees incurred due 2 #VirginMedia’s incompetence & are ghosted by your ‘customer resolve agent’. great when we spoke to her, was clearly pacifying.Happy to name her & share her email here?

• 
  Maxine Tennet (@maxinetennet74) reported 23 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Gareth Miller (@geemiller71) reported 23 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Stu (@tenchylad) reported 25 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 25 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Dowlo (@dowlo100) reported 32 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  Scott Noble (@ScottN1504) reported 38 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 40 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  liam sholder (@liamsholder91) reported 49 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Gareth Miller (@geemiller71) reported 57 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Paul Jukes A874036 (@UnicornRunning) reported 58 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danielius Beliauskas (@DBeliauska40488) reported 5 minutes ago

  @Benleo @virginmedia Ive also had horrible customer experiences with Virgin. Clue is in the name - havent done it properly before and bad at it

• 
  Bradley Archer (@archer_bra73029) reported 8 minutes ago

  @Benleo @virginmedia Mate they are scum and they just want your money. Always having problems because they are thick as ****

• 
  AirDribblePrick (@AirDribblePrick) reported 9 minutes ago

  @garyb007 @Benleo They couldn't care less about loyalty, that's why all the new customers get the best deals and loyal customers end up paying double. **** @virginmedia scum company.

• 
  Matt West (@itswesty) reported 12 minutes ago

  @virginmedia Residential I've had 4 calls that have cut out after a few minutes and I've had to cancel a project. An engineer is coming out tomorrow. Not going well...

• 
  Pat🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Ray🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🩵❤️ (@patray25) reported 13 minutes ago

  @VoWSilla @Benleo @virginmedia They are the very worst

• 
  BlackMamboTR (@BlackMamboTr) reported 14 minutes ago

  @virginmedia ⸻ Serious trust issues with this company. Commitments were not fulfilled, and statements were inconsistent. Information provided by different representatives contradicted each other. Considering alternative companies is strongly advised.

• 
  Frantique- Starmer's dad made a Tool. Vote Reform. (@Frantique4) reported 14 minutes ago

  @Benleo @virginmedia Virgin cancelled one of my email addresses (low usage). They won't admit they did. I'd already paid a techie to sort 'my' problem. He also phones them on my behalf because I don't understand their lovely accents when I do it. Still no email & no word from Virgin despite promises.

• 
  Cranberry Pointy Toes Kazi54 🌸🧚🏻🙂 (@KarenJukes2) reported 14 minutes ago

  @Benleo @SenseiBear44 @virginmedia They are awful !! I ditched them years ago for the most awful customer service !

• 
  Shaun (@shauny67) reported 15 minutes ago

  @virginmedia @RobRollin2 If you have the 1gb they are free plus most WiFi issues are due to devices & not the service. Plus you can if want put in modem mode & use your own equipment

• 
  ProudWhiteMe (@ProudWhiteMe) reported 18 minutes ago

  @Benleo Virgin Media has the worst customer service that i have ever experienced. It is almost impossible to speak to someone who speaks English well enough to understand what is going on. Its chat bots are a waste of space. Yet they continue to put their costs up every year without fail