Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: South Shields, Sunderland, Gateshead, Newcastle upon Tyne, North Shields, Blaydon-on-Tyne, Wallsend, Borough of North Tyneside, Jarrow, Bedlington, and Washington.

City	Problem Type	Report Time
Gateshead	TV	19 seconds ago
Gateshead	Wi-fi	2 minutes ago
Newcastle upon Tyne	TV	3 minutes ago
Newcastle upon Tyne	TV	5 minutes ago
South Shields	TV	35 minutes ago
Sunderland	TV	46 minutes ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Rockcliffe Files (@RockcliffeFiles) reported 2 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  emma (@ema_neale) reported 13 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  Sam (@purplelime) reported 14 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  Stu (@tenchylad) reported 19 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Mr Smoggie (@PaulCraig24) reported 22 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  Steph. (@stephwales_) reported 22 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  David Pearce (@pearceswan) reported 25 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  liam sholder (@liamsholder91) reported 26 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Adam Appleby (@adamappleby) reported 30 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  The Geordie Villan (@geordievillan1) reported 41 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Mr Smoggie (@PaulCraig24) reported 46 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  Mr Smoggie (@PaulCraig24) reported 48 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Paul Corney (@Corney77) reported 49 minutes ago from Choppington, England

  @virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help

• 
  Mazza 66 (@66_mazza) reported 49 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  Paul Corney (@Corney77) reported 53 minutes ago from Choppington, England

  @virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service

• 
  Victoria barry (@VictoriaBarry82) reported 53 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  Trid (@TrevorRidley) reported 56 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Bob Scott (@scotty8461) reported 57 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Carl Walsh (@Carl_Walsh33) reported 59 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Sam (@purplelime) reported 60 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louise (@LouiseTregidgo) reported 12 minutes ago

  @virginmedia Its all pixilated on all channels but u tube apps all fine . I restarted checked leads no issues.and spent a hour trying to call virgin to report this fault today and its disgusting service no one anwers at all.

• 
  Gameplay Videos (@GameplayVideos8) reported 15 minutes ago

  @virginmedia Virgin Media goes DOWN for thousands of users across UK with 'all channels pixelated' in TV outage not good on my to

• 
  Hazel (@halobabeee) reported 17 minutes ago

  @virginmedia Can a loss of service be registered on my behalf please.

• 
  Lee Sparks (@banter1975) reported 17 minutes ago

  @virginmedia @Da8blue @virginmedia same problem in Hampshire, is this an on going issue?

• 
  Steve McKenna 🇮🇪🇬🇧🐕💚 (@SteveMcKenna2) reported 17 minutes ago

  @virginmedia been waiting for your call since Saturday, been private messaging several times a day since last week. Appalling service.

• 
  GJS-Graham (@914GJS) reported 17 minutes ago

  @virginmedia My broadband service is also very unstable at present, Cambridge, Cambs.

• 
  Lorraine Garland Gibson 🇵🇸 (@lorg63) reported 18 minutes ago

  @virginmedia I have been trying to call virgin media for three days in a row. Is there anyone working today who could answer my call. Customer services are a disgrace. Moving to youfibre.

• 
  tell me more 😊 (@Debcoolnan) reported 19 minutes ago

  @virginmedia @PractiPurple Mine too, since 11am today!! I can’t even check service status as ‘can not find your account’ 😳 still waiting for the email to verify 45 minutes!!!! Sort it out @virginmedia it’s ridiculous 😡😡

• 
  Daryl Forster (@DarylForster8) reported 21 minutes ago

  Anyone else having issues with @virginmedia TV reception

• 
  Becca (@Becca9O) reported 30 minutes ago

  @VirginimediaDM I’d like to report a problem with Virgin Media TV in the Hucknall area of Nottinghamshire. This started at around 11am today