Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 03/01/2026 14:25

March 01: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields and Whitley Bay.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • JeffsW0rld Jeff’s World (@JeffsW0rld) reported from Walker Gate, England

    @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

  • DavidField1987 David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!

  • john_barrass John Barrass (@john_barrass) reported from Cramlington, England

    @virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service

  • Lucy__Hedley Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • iYogaBody Tatiana M Newton (@iYogaBody) reported from Whitley Bay, England

    @virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁

  • Andygclark Andy Clark (@Andygclark) reported from Wallsend, England

    @virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.

  • nufcscott1968 graham scott (@nufcscott1968) reported from Dunston, England

    @virginmedia is there an outage on the network? Can't make calls and no data connection?

  • ITINTERACT2 Rob Turnbull (@ITINTERACT2) reported from Newcastle upon Tyne, England

    @virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter

  • AnnaForester87 Anna Forester (@AnnaForester87) reported from Washington, England

    @virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia

  • Look_North Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia There are no issues in the region apart from your appalling service.

  • DavidField1987 David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!

  • amymccordx Amy McCord (@amymccordx) reported from Hebburn, England

    @virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response

  • chrissielouenid Chrissie (@chrissielouenid) reported from Newburn, England

    @virginmedia poor service strikes again !

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.

  • HebburnCurly Mark Wilson (@HebburnCurly) reported from Hebburn, England

    @virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase

  • SafcJamieG Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • paulm844 Paul Marshall (@paulm844) reported from Whitley Bay, England

    WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.

  • Look_North Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Helensplaine Helen Splaine (@Helensplaine) reported

    @virginmedia I have done that three times it’s all automated and say they will send a text. The text doesn’t work. Rang again, automated, saying there is no broadband issue. There is and has been since Saturday. The people who have Virgin near where I live are also without service

  • 911onthe411 sarah langton-goh (@911onthe411) reported

    @virginmedia No the price increase is never ending, so I'm switching to Humax which has no subscription cost and the internet is so patchy with virgin no point stopping, I don't need a landline anymore either.

  • LeighannaTurley Leighanna Turley (at 🏡) (@LeighannaTurley) reported

    @virginmedia No, I had to put the phone down as I was getting nowhere, the lady kept repeating what I already knew and basically called me a liar regarding the quoted bill

  • eimi_indy Mike Hutchinson 🇮🇹⚽️👍 (@eimi_indy) reported

    @virginmedia no internet yet again and you have the cheek to call trying to sell me more and tie me in even longer. Web site for checking service status also down

  • RevAMol Rev. A Mol (@RevAMol) reported

    @BorisJohnson @virginmedia @O2 Keep roaming free? Didn't Vote Leave say that this wasn't going to be an issue? Wasn't that "scaremongering"?

  • mmaryJ Jill D 💙 (@mmaryJ) reported

    @paullewismoney Excellent news that insurers have to treat existing customers and potential new customers the same on insurance rates but how can we get places like @virginmedia (and probably many others) to do the same. New deals are so much cheaper.

  • mealsy16 Amelia Whitbread (@mealsy16) reported

    @virginmedia your website and service status pages is down and so is my whole internet connection. I have a hub 3.0 web page trying to fix the problem but it's saying it can't middle of the work day when I support the healthcare sector.

  • carpetncfc Andrew Carpenter (@carpetncfc) reported

    @virginmedia To District from bill increases and terrible wifi

  • NR60039762 Iron Lungs (@NR60039762) reported

    @BorisJohnson @virginmedia @O2 My network still charging for roaming you **** head, thanks.

  • tomjoneschester Tom Jones (@tomjoneschester) reported from Saltney, Wales

    @NadineDorries @virginmedia @O2 You really do thrive on misleading the British public, don't you? What an awful Cabinet we have governing us...