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Virgin Media outages and service status in Whitley Bay, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Whitley Bay, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Total Blackout, and Wi-fi.
  • The most recent signal from this area was received Aug 29, 8:23 PM GMT+1.
  • 63% Internet (63%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 11% TV (11%)
  • 4% E-mail (4%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Wallsend, South Shields, Jarrow, Bedlington, North Shields, Whitley Bay, and Washington.

CityProblem TypeReport Time
Newcastle upon Tyne Total Blackout 2 days ago
Gateshead Wi-fi 3 days ago
Sunderland TV 8 days ago
Wallsend TV 10 days ago
Newcastle upon Tyne Internet 11 days ago
Newcastle upon Tyne Internet 11 days ago

Nearby cities with recent reports

Newcastle upon Tyne

1 recent signals

2 days ago
Gateshead

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • P25_Fletch
    Paul fletcher (@P25_Fletch) reported from South Shields, England

    @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

  • adamappleby
    Adam Appleby (@adamappleby) reported from Sunderland, England

    @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

  • classicm
    Mike Moody (@classicm) reported from Newcastle upon Tyne, England

    @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

  • TheFraserPorter
    Fraser Porter (@TheFraserPorter) reported from Newcastle upon Tyne, England

    @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

  • PaulCraig24
    Mr Smoggie (@PaulCraig24) reported from South Shields, England

    @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

  • mickeywhizz
    Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

  • EmSatch
    EmSatch (@EmSatch) reported from South Shields, England

    @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

  • hylt64
    Hilly Marshall (@hylt64) reported from Newcastle upon Tyne, England

    @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

  • maxinetennet74
    Maxine Tennet (@maxinetennet74) reported from Walker Gate, England

    What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • ema_neale
    emma (@ema_neale) reported from Sunderland, England

    @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

  • Deggsytweets
    Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • frankiesmith74
    Frankie Smith (@frankiesmith74) reported

    @virginmedia you have failed to install broadband at my new property as part of home move service. I have been promised engineers will attend each day for last 3 days - no sign! I’ve asked for updates - nothing! I’ve been told I’ll be contacted by Area Manager - nothing! Terrible

  • mvkennelly
    Mike Kennelly (@mvkennelly) reported

    Virgin media broadband in London N21 has been intermittently down now for weeks and nobody at Virgin interested in fixing the issue . Hours on the phone being told to turn it off and on ! We are out at the end of this contract for sure, very poor service.

  • PaddySw99745534
    Paddy Sweeney (@PaddySw99745534) reported

    @virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney

  • flabcab
    amc (@flabcab) reported

    @CheekyVic @virginmedia Can't think of a good one tbh. All customer service. For virtually everything. Is piss poor.

  • mairtinofaolain
    Martin Whelan (@mairtinofaolain) reported

    @PaulOBrienKil @VirginMediaNews @VirginMediaIE Currently swapping to Digiweb for broadband. Customer service seems to be their thing. A sales rep from Eir annoyed me with his pushiness, and Virgin Media ain't that great a price anymore

  • AmandaFrazee12
    Amanda Frazee 💜💙🦁🦁AVFC (@AmandaFrazee12) reported

    @DianeRusse58708 @virginmedia That is naughty Diane when you are paying for a service

  • JacquelineBolto
    Jacqueline Bolton (@JacquelineBolto) reported

    @virginmedia Need help to unlock our email account. Please help

  • Pekalton
    Pekalton (@Pekalton) reported

    @ConorPDunne I agree Connor. It’s time for a complete change of direction for RTÉ. I’ve lost interest in the LLS and RoT. I get RoT brings tourism to Kerry but it’s time for a change. RTÉ is still living in the times gone past. What exactly are we paying TV licence for? Virgin Media is as bad

  • FrankDieterT
    Frank Dieter T (@FrankDieterT) reported

    @virginmedia - complaint, your team refuse to honour an offer emailed on 25 Aug 26 - new contract offer # 100472086139 - area 24. Not impressed.

  • VirginMediaNews
    Virgin Media News (@VirginMediaNews) reported

    A man in his late teens is in a critical condition following a crash involving an e-scooter in Co Longford. The single-vehicle incident happened on Battery Road in Longford Town at around 10.40pm last night. He was taken to Regional Hospital Mullingar with serious injuries. A teenage girl is being treated for injuries believed to be non-life threatening. More on Virgin Media PLAY and #VMNews