Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Borough of North Tyneside, Sunderland, North Shields, Gateshead, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Jarrow |
Wi-fi | |
| Borough of North Tyneside |
Wi-fi | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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joe kenny6
(@Joeskenny) reported
@MoneyTelegraph joe kenny6 @Joeskenny · 14h I think it's absolutely disgusting that @virginmedia will not let you cancel your contact when are moving from one address to some where else you still have pay for this fully the address I am moving to does have virgin media
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Vishal Puri
(@vispuri) reported
@virginmedia i pay for a 200+ Mb broadband package but only receive 15-20 .Been on the phone several times and the best solution i have been offered by customer care is to pay extra to get a booster to get the service i should already be getting - please do something! @Ofcom
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Estrella Alonso
(@etoilesinde) reported
impossible to chat with a human being at @virginmedia and over the phone they said I could only sort my issue online 🤪🤪 what am I supposed to do if I can only chat with a Bot??
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Haydn
(@hgush1) reported
@virginmedia the internet service in my local area has been going in and out of service on multiple occasions every day for the last month - please can you explain what is going on, when it will be fixed and what compensation you will be offering
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Steve Garner
(@Steve_Garner) reported
@virginmedia It has stopped again :( Nothing changed my end - what is going on ? Still no way of checking service status, really frustrating.
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Alan Davies
(@AlanQuintus) reported
@virginmedia I have tried the 150 route where I was told VirginMedia didn’t offer a caller display service. I was also not allowed to register a complaint. However, I will give it another try.
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Qasam Wahid
(@QasamWahid) reported
@virginmedia pretty terrible phone support. Been on the line/hold for 40 mins now just to confirm a technician appointment.
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Nav Abbasi
(@naviola7) reported
@virginmedia - again no #internet- area wide issue in #NW6 - what a #joke they are!
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Lewis Robinson
(@LewisRobboJr) reported
@virginmedia Yes and they do what you’ve done “there’s no issues. Internet is fine” yet I’m the one who’s dealing with Speed up lag, input lag and just poor internet.
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Josh Fairhurst
(@JoshFairhurst13) reported
@virginmedia Still bad really lags my games and buffers on Netflix