Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 03/15/2026 19:25

March 15: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: South Shields, Gateshead, Newcastle upon Tyne, Whitley Bay, North Shields, Sunderland, Hebburn, Jarrow and Borough of North Tyneside.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouth Shields TV
United KingdomGateshead TV
United KingdomNewcastle upon Tyne Phone
United KingdomWhitley Bay Phone
United KingdomNorth Shields TV
United KingdomNorth Shields Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Longhirst, England

    @virginmedia This is so, so bad.

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    Another blackout on @virginmedia

  • philippat Philippa Taylor (@philippat) reported from Whitley Bay, England

    @virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡

  • Tony_Hodson Tony Hodson #coach (@Tony_Hodson) reported from Ponteland, England

    @virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.

  • minkewales minkewales (@minkewales) reported from Newcastle upon Tyne, England

    @Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem

  • LiamCottam Liam A Cottam (@LiamCottam) reported from Hebburn, England

    @virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.

  • toniaadiexx T (@toniaadiexx) reported from Whitley Bay, England

    @virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.

  • tenaka66 Paul 'The View' Carver (@tenaka66) reported from Cramlington, England

    @virginmedia poor service

  • sheeshkebab Ian K (@sheeshkebab) reported from Whitley Bay, England

    @virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace

  • Barrymore_Jones Michael Jones (@Barrymore_Jones) reported from Sunderland, England

    @virginmedia I need help

  • brtoon Brian Reid (@brtoon) reported from South Shields, England

    @virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    @MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Longhirst, England

    @crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst broadband and cable provider of all time.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia hi can someone help me with my broadband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kirstineh1981 Kirstine (@kirstineh1981) reported

    @virginmedia please can someone message me, I’d like a complaint following up please.

  • Brommers7 Aaron Bromley (@Brommers7) reported

    @virginmedia Hi, Service Checker says there shouldn't be any issues. Thanks, Aaron

  • CKGaming94 Chaotic Kawaii Gaming (@CKGaming94) reported

    @JimSterling @virginmedia I had Virgin media for 1 month, worst month ever, couldn't stream, could barely watch YouTube or Netflix, they denied there was anything wrong the entire time, really do not recommend 😬

  • Ephemeral_Goods Twisted Ephemera (@Ephemeral_Goods) reported

    @virginmedia It's been THREE hours and the chat service closes at 10pm What a ****** way to treat your customers

  • burtbymarriage Louise Burt (@burtbymarriage) reported

    @virginmedia hub turned to red light 2 weeks ago with very intermittent internet. Have been trying to get an engineer appointment and all I keep being told is to do full resets and reboots. It’s not working!

  • adamkearsley Adam Kearsley (@adamkearsley) reported

    @virginmedia Can you get a member of the team to call me to fix this issue? Or is there a complaints department?

  • LordTets Stephen Waite (@LordTets) reported

    @andy_english @virginmedia If my bill is still double this week and I don’t get a call I am mate - great platform but shocking customer experience

  • Chris37624363 Chris (@Chris37624363) reported

    @virginmedia Back on line now. Will keep you updated, I'd like to say thanks for the phone calls but theres been none. Hopefully ofcom might be more help.

  • AnkitaLohan Ankita Lohan (@AnkitaLohan) reported

    @virginmedia We had issues with virgin before, we raised an order in 2020 & we keep on getting the similar messages for work to be done & Finally in 2022, we cancelled the service. 2 years- are you realising that. Can you guarantee me that on 16th definitely it’ll be installed

  • Natalie_Grant Natalie Grant (@Natalie_Grant) reported

    @virginmedia - Hello! - I can’t seem to DM you…but need to chat to someone about ordering a replacement remote control - we can’t seem to do it online and can’t get through on the phone number! Can anyone help please?