Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Whitley Bay, North Shields, Sunderland, Newcastle upon Tyne, South Shields, Gateshead, Hebburn, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Whitley Bay |
Phone | |
| North Shields |
TV | |
| North Shields |
Internet | |
| Sunderland |
||
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@virginmedia This is so, so bad.
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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bethany
(@Bethany1397) reported
@virginmedia hi . I’ve been on the phone 5 times trying to get through to the moving team. I get through to the original customer services and then they transfer me over. However every time I get put through connection is lost. I left number’s for the team to contact me on
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Hayden Evans
(@HaydEvans7) reported
@virginmedia I’ve been trying to cancel my virgin since my auto renewal and it’s been a disaster with cutting off my services and reconnecting! I now can’t get through security as the last payment they taken doesn’t match what they want! New password in the post apparently
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Rob
(@RPW82) reported
@virginmedia Update for you, lads. You've seem to have closed the complaint without speaking to me or offering any resolution... still can't speak to anyone directly that can influence anything. Oh and still zero service, just the 5 weeks of waiting...
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Hayden Evans
(@HaydEvans7) reported
@virginmedia I’ve been waiting for this new password that isn’t coming and can’t do anything without it! You have the worst customer services on the planet!! I just want to leave !
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debbi thomas #FBPE💙
(@debnicktom) reported
@virginmedia @alex_xwire Hi, is this the issue with the email demand for prepayment which is also on my online account? A generic email confirming it's an error would be helpful.
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Alexander Liddle
(@ajliddle) reported
@virginmedia Cut off whilst holding on your phone line, your ‘instant’ messaging service hasn’t replied after 3 hrs, and no response to my tweet. I really don’t appreciate the threatening tone of your email when this is clearly an error at your end.
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Dave
(@Dunne_1974) reported
@virginmedia Its not working
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Mike West
(@hwjesmond) reported
@virginmedia really cannot understand justification for price rise which will see me paying 50% more than new customers and than deals in offer elsewhere. About to loose a long standing customer due to inflexibility.
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Dave
(@Dunne_1974) reported
@virginmedia As explained in previous texts... I have constant disconnection issues... It needs to be fixed... I had two no shows last Thursday for appointments...
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Michael Butler
(@Michael73942063) reported
@virginmedia my email now has been down many hours cant see how to contact you , support chat blocked out on website