Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 10/08/2025 22:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Blaydon-on-Tyne, Stanley, Sunderland, Gateshead, South Shields, Morpeth, Wallsend, Shiremoor, Cramlington and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomWhitley Bay Internet
United KingdomNorth Shields Internet

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • sarahmiles82 Sarah Miles (@sarahmiles82) reported from Hebburn, England

    My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming

  • Adam_baker1490 Adam Baker (@Adam_baker1490) reported from South Shields, England

    @virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

  • bigpinkdressgnr BIG PINK DRESS (@bigpinkdressgnr) reported from South Shields, England

    @virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.

  • LisaSmythe_RNA Lisa (@LisaSmythe_RNA) reported from Gateshead, England

    @virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact

  • TheToon1892 ⚽NUFC 1892⚽ (@TheToon1892) reported from Newcastle upon Tyne, England

    @virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package

  • gemmafisher5 gemma fisher (@gemmafisher5) reported from Gateshead, England

    @virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬

  • mightymagpie99 mightymagpie99 (@mightymagpie99) reported from Newburn, England

    @damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.

  • ll370 IanBurns (@ll370) reported from Newcastle upon Tyne, England

    @virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @virginmedia must be 8pm. Internets down 😂 #clockwork

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jimbo_S1ice JimboSlice (@Jimbo_S1ice) reported

    @virginmedia can you please explain why once again my install date has been delayed?! As a new customer this is now getting beyond a joke and I’m seriously thinking of leaving before I’ve even started

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia The call centre say "we will call you back in two hours because the tool we need is not working" They don't call vbqck. One female operative was friendly, but after 45 minutes she, like Jomil before, said "we can't change the details" She passed my wife on to a male call handler

  • spydamanz spydamanz (@spydamanz) reported

    @virginmedia I expected that that’s exactly why you have a 2 star rating (poor) on Trustpilot. I am not wasting my time making anymore complaints to your incompetent staff thanks I will just let everyone on social media platforms hear how terrible you are

  • itsbentleytv ItsBentley (Aaron) (@itsbentleytv) reported

    @virginmedia Yeah with huge respect this been going on for over a year. So I won’t hold my breath. Just do your job and fix it before someone gets hurt. As I’ve said previously. School nearby and there’s sharp edges on the cupboard. Only takes a kid to trip and get hurt.

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia We have tried to phone your call centre, and twice a man has hung up on when my wife tries to speak to him. It's her work broadband account so she has to place the order - but obviously there is a cultural difference and male callers have a problem with female callers.

  • PrettyPolley Helen Polley (@PrettyPolley) reported

    @virginmedia Hi, as per my origi al tweet, I've been on a WhatsApp conversation with various people since 9am this morning. It's indicative of the state your customer service is in. All I'm asking is consideration of the fact I have been trying to close my account for days.

  • ahrida Abdel Reda (@ahrida) reported

    @virginmedia very bad experience with Virgin media. Residential team tells me something completely different to what the business time has told me . Please help 🤔

  • OhThisBloodyPC Oh This Bloody Computer (@OhThisBloodyPC) reported

    @virginmedia Here are some frequently asked questions missing from your automated service: Why do you outsource customer support to people who are, understandably, struggling to understand callers from a land 5000 miles away in a different time zone?

  • Jake2020202111 Jake Hackleton (@Jake2020202111) reported

    @virginmedia Virgin Media we had a new fibre line fitted on the 9th of march still hasn't been fixed. Got off the phone to customer service an hour ago told me there's nothing they can do. Said they can book another tech visit but nothing is getting sorted had 4 months of bad internet.

  • stef_ann_ee steph (@stef_ann_ee) reported

    @virginmedia hi, please can you confirm if my contract has been cancelled. I never received a confirmation email and I don’t wanna call again as I’ve just spent £42.34 for 58 mintues of being passed from person to person.