Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Wi-fi | 13 hours ago |
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Newcastle upon Tyne
|
Internet | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Sunderland
|
Internet | 7 days ago |
|
Sunderland
|
Total Blackout | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Andrew Weatherhead (@TheHamfather) reported from Blyth, England@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England@virginmedia It was @Stacey_MW_WL with the problem
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CazzaW (@CazzaW) reported from Walker Gate, EnglandCancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, Englandright shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Emily Whittle (@ewhittle_) reported from Walker Gate, EnglandThe worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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Janice (@Janthebestmam) reported from Newcastle upon Tyne, England@virginmedia its for my broad band service
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Ian (@ian_safc_1974) reported from Dunston, England@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Daryl (@Darylx) reported from Gateshead, England@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Baker (@neilb1973) reported@virginmedia As I’ve said before, your complaints take up to 28 days. I require my service installed NOW. If virgin don’t call me tomorrow and provide a 100% guarantee of delivery then I’ll be off to ofcom and taking my business back to BT.
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Mborzi (@Mborzi2) reported@virginmedia why are you penalising me a 10 year old customer and not let me cancel effectively. This is against ofcom and a breach of consumer law. You are far too expensive and ineffective you are bullying your customers. How can I be expected to pay £164 per month!
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Arnie Wheeler (@Arnie_Wheeler) reported@virginmedia Your company’s horrendous customer service. Please contact me immediately.
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Neil Baker (@neilb1973) reported@virginmedia So, @virginmedia it’s D Day tomorrow. 3 weeks after planned installation date I expect a dongle, clear answers and a commitment to deliver the service I ordered.
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SMcL (@Alwaysneedluck) reported@virginmedia How disappointing. Continuation of appalling customer service despite your personal best efforts
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StratoRenegade (@StratoRenegade) reported@jayrayner1 @virginmedia Everywhere you turn these days customer service is ******* diabolical.
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Katy V (@katy_russo88) reported@virginmedia hey, my husband has tried to set up our Virgin media account online and he has put in my wrong email address, he missed off two digits and now we can’t register an account. Please can you help? thanks
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Asad Ashraf (@aashraf99) reported@virginmedia need help. Tech cnt come till Monday. WiFi not working. Router flashing green. Have reset etc, nothing. Need WiFi for urgent work. Any help would be appreciated
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veilro (@veilro2) reported@virginmedia is a pretty terrible WiFi company - four days before installation when moving into new house they cancel and push it back a week then say there are no closer slots, despite me choosing this date a month ago. It's cheap WiFi but it comes at the cost of ****** service.
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Fact Check MP UK (@FactCheckMp) reported@balconyshirts 2 and a half hours on hold to @virginmedia to try and cancel. Got transferred to every single member of staff, I assume to say goodbye to each one individually.