Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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The latest reports from users having issues in Whitley Bay come from postal codes NE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Foster
(@EmmaEmser) reported
@virginmedia Never used to happen probably the last week or so,got a message to say upgraded broadband to a faster speed ever since then it’s been rubbish,nothing works and as I’ve said before I need to speak to someone and the only person I can reach is you through twitter,it’s crazy!
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James Pell
(@JimothyP) reported
@virginmedia Internet/TV now been down nearly 24 hours in NG4. Absolutely no updates other than should be back at 16:00 today and it's now two hours hence. Is there just no communication?
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Pedro_bcfc
(@Pedro_BCFC) reported
Having to cancel my @virginmedia contract and requesting a freedom of information about the number of complaints and engineers I've had to fix a repeating issue while charging £47 a month. I reckon I'll get the cancellation fee returned.
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Sami S. Manchester
(@SamiSManchester) reported
again no one comes. I’ve called customer service and pre-installation team for 8 times. A horrible experience. Account number: 514190301 Maybe a sensible member of customer relations department wants to solve my problem. @virginmedia #virginmedia
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Keez0G 🕹🏴
(@Keez0G) reported
@virginmedia your customer service is actually abysmal
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simon le vans 💙
(@simonlevans) reported
@The_Duck_Father @virginmedia I’m too attached to the TiVo box. What needs to happen is for them to run a reliable service!
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Stoo
(@BigStoo92) reported
@virginmedia Issue has now been resolved and as I guessed from the start there was a problem in my area. How can I cancel my engineer visit?
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Emma Foster
(@EmmaEmser) reported
@virginmedia Done this every day this week, says no issues - says to contact if need further assistance but unable to speak to someone
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Gary Pickles
(@CompleteGoober) reported
@virginmedia Cheers for the "upgrade", which has lead to all my devices disconnecting from WiFi after 10 seconds. 3-5 days for a technician to get back in touch. How am I supposed to work? Absolute garbage. 3 months into being with Virgin and I really wish I hadn't signed up
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Mr Gingerlegs
(@JimG747) reported
@Emma_A_Webb @virginmedia Change to @Vodaphone4 their equipment and service is so much better , and humans answer the phone on the third ring.