Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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BEYOND VINYL
(@beyond_vinyl) reported
from
Newcastle upon Tyne, England
@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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BLWN
(@theboltonlad) reported
@virginmedia hi guys. Wonder if you can help me. I've got a mobile sim as part of the ultimate oomph. Never used the sim but now lost it. Can you help please 👍👍
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Alosha𓅓
(@AloshaCYBlues) reported
@virginmedia Hi, my internet has been down from 10AM this morning. Any idea when it will be fixed? Only installed it last week…
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Ashley Armstrong
(@ash_arms) reported
@virginmedia WHY DO YOU NEVER WORK How do I put an official complaint in? I’m not paying £80 a month for this absolute dross you give us. Will just cancel my direct debit, if you can’t hold up your end of the deal, I’m not holding up mine.
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Neil Cole
(@OldenGlove) reported
@daveriley12 @virginmedia I resorted to tracking down and contacting the customer services direcor.
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Julie Whitehouse
(@JWhite_1968) reported
@virginmedia May need outside cables replaced so probably a temporary fix. Internet always rubbish but phone back on.
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Ellie
(@GameDevEllie) reported
@virginmedia I've been advised that there's planned maintenance tomorrow in my area. Are you able to provide an estimate time and duration of this, please? I work from home and any disruptions to my service prevents me from working
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denyse kirk
(@DenyseKirk) reported
@virginmedia I have just spent 30 mins going round in circles trying to sort out various problems I have with my Virgin account to be cut off with no resolution to my issues.Extremely disappointed
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Alex
(@alexh_00_) reported
@virginmedia They gave me that reference and told me to sit tight for 2 more DAYS. So I would like to know why my service says everything is awesome on the website, yet clearly you know it isn't. This is costing me money to use 4G to work from home. Where do I send the bill?
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Sophie Sophie
(@srsx10) reported
@virginmedia hello, my remote is broken for my virgin box, how do I get a new one?
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David JW Bailey
(@davidjwbailey) reported
@virginmedia marketing is so toxic to loyal customers - new customers get better service, save around £800 over 18 months, get fibre speeds and newer equipment. Loyal for 20 years? They just ignore your letters then put the phone down. @Ofcom