Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 02/25/2026 23:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Whitley Bay and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?

  • danieljohnallis Daniel Allis 🇬🇧 (@danieljohnallis) reported from Gateshead, England

    @lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!

  • ChrisJ94_ Chris Johnson (@ChrisJ94_) reported from Wallsend, England

    . @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.

  • jwilko_87 Jonathan Wilkinson (@jwilko_87) reported from Gateshead, England

    @virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia yet again my internet down.

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    @virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia No. A problem with order of some description.

  • Townendtopman Barry Cook (@Townendtopman) reported from Sunderland, England

    Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GHMC25 Gary McIntyre (@GHMC25) reported

    @virginmedia sort your service out! I’m paying over £70 / month and I still can’t have a 121 voice meeting. Perhaps we’ll go with GRAIN.

  • etheridg john etheridge (@etheridg) reported

    @virginmedia Please cancel the engineer please,ur doing my head in!

  • stewhiteLFC Ste White 🧲 (@stewhiteLFC) reported

    Is @virginmedia down again?? Feels like it's the same thing that happened last heatwave Last time: No broadband all night Virgin media website crashed Call to customer services dropped after being on hold for half an hour Told there was no issue in my area by automated message 🤬

  • Headie_38881 gary head (@Headie_38881) reported

    @virginmedia yet again my broadband is down !!! BH8

  • Dennis66Paul Paul Dennis (@Dennis66Paul) reported

    @virginmedia How do I get help for Virgin Media installation? My original Contract and Installation date has changed from 30th June 2022, 21st July 2022, 12th August and then today changed to 12th September 2022. There is no communication from Virgin, apart from emails delaying the install

  • Neophyt_e I watched c-beams glitter, near Tannhäuser Gate. (@Neophyt_e) reported

    @DawnSunrise1 @virginmedia That's why I left them. I was a dedicated customer since the Diamond Cable days - it counted for nothing! Just never ending price increases & no loyalty benefits.

  • kolakube1970 Marie Hattersley (@kolakube1970) reported

    @virginmedia Thanks, the service says it is a complex issue and is taking time. I will wait and see.... Just frustrating.

  • LiamGra72533355 Liam Gray (@LiamGra72533355) reported

    @virginmedia just checking, is anyone manning your watts app service? I’ve been on hold for almost 3 hours now, though by the time you receive this tweet on your Wi-Fi it will be gone past 5…

  • marcr2 Marc (@marcr2) reported

    @virginmedia It’s says that there aren’t any issues, but if I phone 150 it says there is and it will be fixed on the 15th.

  • bantarzycki Ant Barzycki (@bantarzycki) reported

    @virginmedia That it’s intermittent issues and to give you 24 hours to look into it. It’s now been 2160+ hours - which in my opinion is pretty awful work performance, to put it lightly, As inept as Boris Johnson at public speaking. When we cb we get an apology msg