Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Jarrow, Sunderland, Bedlington, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.

City	Problem Type	Report Time
North Shields	Internet	10 hours ago
North Shields	Wi-fi	21 hours ago
North Shields	Internet	22 hours ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Total Blackout	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 37 seconds ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Stu (@tenchylad) reported 1 minute ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Steph. (@stephwales_) reported 3 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  Paul Corney (@Corney77) reported 3 minutes ago from Choppington, England

  @virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help

• 
  liam sholder (@liamsholder91) reported 5 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 9 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  Maxine Tennet (@maxinetennet74) reported 9 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Neil Todd (@Neil_Rivelino) reported 9 minutes ago from Mitford, England

  @virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience

• 
  Karl Ward (@Look_North) reported 12 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  Stu (@tenchylad) reported 16 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  David Pearce (@pearceswan) reported 18 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 21 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 21 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  claire🐱🐾🐾 (@clairekitty12) reported 27 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  liam sholder (@liamsholder91) reported 32 minutes ago from Newcastle upon Tyne, England

  @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

• 
  Pete Irving (@ZicoPete) reported 49 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 50 minutes ago from Whitley Bay, England

  @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

• 
  Gareth Miller (@geemiller71) reported 50 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Sam (@purplelime) reported 56 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  🦦 Helen (@vitosauras) reported 58 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bobbypants (@Bobbypants911) reported 8 minutes ago

  @virginmedia what sort of morons do you employ as customer retention agents?

• 
  Jordan (@JordanPsych_) reported 9 minutes ago

  @virginmedia ever since last Thursday I've been getting high ping issues on call of duty and this is a virgin media specific issue only. Any idea when this is getting fixed?

• 
  David Brierley 🍺 🏌️‍♂️ (@davidlbrierley) reported 11 minutes ago

  @virginmedia I have to switch the subtitles on again if I change the channel ? These are the main concerns regarding the 'upgrade' which unfortunately I am stuck with Surely if you have the technology to upgrade you will have the technology to achieve a down grade

• 
  John Mercer (@Merse2506) reported 11 minutes ago

  @virginmedia The help on your website is very bad. Please can I arrange an engineer

• 
  MaNpReeT SinGh (@Manpreet_Princ5) reported 14 minutes ago

  @virginmedia @Virgin raised a case DLP-1173743. Paid upfront for 15 months internet services and you have suspended my line. Sent emails for more than 5 days ago still no support. May need to reach out to @tdrauae

• 
  Scottish (@ScottishC87) reported 14 minutes ago

  @Ripple300X did you ever get to the bottom of your packet loss issues on Downbad? Speaking to Joby he says you had to stop playing. Having the same issue elsewhere or only on Downbad? I'm trying to talk to Virgin Media just now.

• 
  Crckersmckerx (@crackersmackerx) reported 16 minutes ago

  My internet is so bad. I wish death upon virgin media

• 
  Marko Polo (@MarkoPoloG1889) reported 17 minutes ago

  @virginmedia Sort your broadband out for **** sake you charge a lot of money for uour services yet provide a sub standard product it is a disgrace get it sorted

• 
  Mike (@mikegormley2003) reported 18 minutes ago

  @virginmedia WIFI been down for a few days, engineer comes, says he can’t fix it and leaves. No proof he was here and nothing to say he’ll fix it! Shockingly poor service DD5 1EJ

• 
  Samina Masood (@Samina_masood3) reported 18 minutes ago

  @VirginMedia We’ve had complete loss of internet since 2/5/26 due to broken cable, yet no proper fix or technician visit despite repeated promises. Instead, you sent someone to “clean router” & logged it as speed issue not total outage. This is unacceptable. Plz resolve urgently.