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Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Whitley Bay come from postal codes NE26 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 3% E-mail (3%)
  • 2% Phone (2%)

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Washington, Gateshead, Newcastle upon Tyne, Sunderland, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.

CityProblem TypeReport Time
Washington Internet 10 hours ago
Gateshead Internet 1 day ago
Newcastle upon Tyne Wi-fi 2 days ago
Gateshead Internet 2 days ago
Sunderland Wi-fi 2 days ago
Gateshead Wi-fi 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • ruthemmj
    Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • schizoid007
    John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • paddyrat
    Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    @virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤

  • Dancoat1982
    Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia WiFi in #ne5 been awful for a few days, are there known issues in this area????

  • Dancoat1982
    Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating

  • Deggsytweets
    Deggsy™ (@Deggsytweets) reported from Sunderland, England

    Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!

  • fionajohnson__
    fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

  • L88HRS
    Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • paddyrat
    Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    @nowtgoodtosay @virginmedia And every bad experience you have, they make sure the next one is worse. Like a competition!

  • VictoriaBarry82
    Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia can someone help with getting a broadband booster

  • paulbanks60
    Paul Banks - Tenor 🎶🇪🇺 (@paulbanks60) reported from South Shields, England

    @virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳

  • GraemeBell_NUFC
    Graeme Bell (@GraemeBell_NUFC) reported from Newcastle upon Tyne, England

    @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

  • fi_smth
    fi ✨ (@fi_smth) reported from Whitley Bay, England

    as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me

  • HBP_Surgery_CHS
    Ben Banerjee (@HBP_Surgery_CHS) reported from Walker Gate, England

    Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.

  • stevemhh
    Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • peterat50
    peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    @virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold

  • jameshedges4
    James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

  • ruthemmj
    Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • samiq
    Gilbert Corrales (@samiq) reported from Gateshead, England

    @virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work

  • jonlane86
    Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kingwoody45
    Kingwoody (@kingwoody45) reported

    @virginmedia Can you give me the link to make a formal complaint. The pandemic has shut down many call centres yet I have had no problems with insurance companies, mail order or online shopping. For a telephone/broadband service to be this pathetic is unacceptable.

  • TomW83mcfc
    TOM WILDE (@TomW83mcfc) reported from Manchester, England

    @uknewfie @virginmedia Linda I had this morning too got the help settings restart you box by 👎👎👎 and last channel it's not been doing it since I did

  • RiscFilms
    Tom Culley (@RiscFilms) reported

    @virginmedia No there are no known issues in the area. I have been waiting THREE WEEKS for someone from virgin to respond. How long do I need to wait?!

  • TomW83mcfc
    TOM WILDE (@TomW83mcfc) reported from Manchester, England

    @janetmarland @virginmedia Hi Janet I've restart my box same issue go home>help& settings>clear or reset box , once there 👎👎👎 and last channel once it back the issues is gone

  • dowdican
    Paul Dowdican (@dowdican) reported

    @virginmedia not yet! all staff seem not aware of Video relay and ask me to speak, how rude as i am signing to interpreter to relay voice for me. it must be sorted ASAP! as i am still holding and talk back holding since 11am!

  • TomW83mcfc
    TOM WILDE (@TomW83mcfc) reported from Manchester, England

    @Mama_Kirst @virginmedia Hi kirst I've restart my box same issue go home>help& settings>clear or reset box , once there 👎👎👎 and last channel once it back the issues is gone

  • a_jac
    Adrian Jackson 🌈💙 (@a_jac) reported

    @virginmedia three months after my complaint you contact me with a solution. On agreement I am passed to another department who refuse to honour the agreement. If your intention is to give me a nervous breakdown, you’re almost there. All I want is the services I am paying for!😡

  • Rachel_Hendrick
    Dr Rachel Hendrick (@Rachel_Hendrick) reported

    @virginmedia I am unable to make or receive calls on my virgin media mobile. It's been like this for hours & is ridiculous. Luckily I'm out of contract, so once up & running will look to move, but in the meantime, how long until the service I pay for will be restored?

  • Rich25101980
    Rich 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Rich25101980) reported

    @virginmedia I’ve done all the steps staff at Virgin and @AppleSupport have asked... still not working 🤔

  • JackBarrowUK
    Jack Barrow (@JackBarrowUK) reported

    @virginmedia I dont want compensation, I want Virgin Media to keep their promises to a loyal customer so I can go about my daily business. I have important zoom meetings to attend before April. I can't even make phone calls! Don't tell me you are sorry again unless you can do something useful