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Virgin Media

Virgin Media outages and service status in Whitley Bay, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Whitley Bay, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 28, 8:34 AM GMT+1.
  • 64% Internet (64%)
  • 16% Wi-fi (16%)
  • 12% Total Blackout (12%)
  • 4% E-mail (4%)
  • 4% Phone (4%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 28: Problems at Virgin Media

Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, Washington, South Shields, North Shields, Whitley Bay, and Hebburn.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 1 hour ago
Newcastle upon Tyne Internet 8 hours ago
Newcastle upon Tyne E-mail 6 days ago
Sunderland Internet 7 days ago
Newcastle upon Tyne Wi-fi 7 days ago
Sunderland Internet 9 days ago

Nearby cities with recent reports

Newcastle upon Tyne

3 recent signals

1 hour ago
Sunderland

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • PatternThimble
    Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported from Cramlington, England

    @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

  • tenchylad
    Stu (@tenchylad) reported from Sunderland, England

    @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

  • didixon74
    LadyDi (@didixon74) reported from Blyth, England

    @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

  • geemiller71
    Gareth Miller 🇺🇦 (@geemiller71) reported from South Shields, England

    @virginmedia broadband down??? Ne34????

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

  • Stevedey
    Steve Dey (@Stevedey) reported from Newburn, England

    @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • PaulCraig24
    Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia what's going on still nothing no data no phone service nothing sort it out

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

  • Neil_Rivelino
    Neil Todd (@Neil_Rivelino) reported from Mitford, England

    @virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MinnieM40
    Clare Hutchins (@MinnieM40) reported

    @virginmedia I’ve just been advised by your customer team in chat there is no larger remote for the 360. For someone who is sight impaired this is unwelcome news.

  • debbym
    Debs 😇 (@debbym) reported

    @virginmedia I have been a customer for over 20 years and been told today that my monthly bill will go from £141 to £213 when my current contract expires in May. I don’t know how you get away with such an increase for loyal customers. I shall NOT be renewing my contract 🤬

  • MsLiberty1776US
    Charlotte Riggio (@MsLiberty1776US) reported

    @virginmedia you know what would be great? If your phone system worked so your agents could hear customers and not hang up on them saying there’s no response

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @Oldbloke74 @virginmedia I have to admit the bloke on the call centre helpline was really nice and helpful but the problem was he seems to just have been making up stuff to make me happy with what I heard as what he said and what has actually happened aren't even close to being in the same postcode 😢

  • reniferlopez
    Daniel (@reniferlopez) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_StreamX offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • DanTaylor86
    DT (@DanTaylor86) reported

    @virginmedia I've been a customer for 10 years but the customer service I've received today is extremely worrying. Everyone has been polite and tried to help, but still my package is all wrong. This needs rectifying immediately or your major competitor will be gaining new custom

  • DavidGrant58131
    David Grant (@DavidGrant58131) reported

    Virgin media broadband down in Swords for 4 days so far ...no communication...no contact....@richardbranson ???

  • MsHeadshot
    MissHeadShotTV (@MsHeadshot) reported

    @virginmedia We want to sign up but you are saying there is already a order with this address and that you would contact us and you never did.

  • flop_flip60295
    Flip Flop (@flop_flip60295) reported

    @virginmedia getting 100mb a second on your gigabyte package and was told there was issues. Was escalated to the complaints team who advised nothing is wrong! Shocking customer service even when it was acknowledged its nowhere near what im paying for

  • JobertEvans11
    Jobert Evans (@JobertEvans11) reported

    @virginmedia your customer service is terrible, how hard is it to have a English speaking representative who actually understands the kings English