Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 03/17/2025 10:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Bedlington, Blyth, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, South Shields, Jarrow and Hebburn.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomBedlington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Look_North Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.

  • AnnaForester87 Anna Forester (@AnnaForester87) reported from Washington, England

    @virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.

  • paulm844 Paul Marshall (@paulm844) reported from Whitley Bay, England

    WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.

  • HebburnCurly Mark Wilson (@HebburnCurly) reported from Hebburn, England

    @virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase

  • ITINTERACT2 Rob Turnbull (@ITINTERACT2) reported from Newcastle upon Tyne, England

    @virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • nufcscott1968 graham scott (@nufcscott1968) reported from Dunston, England

    @virginmedia is there an outage on the network? Can't make calls and no data connection?

  • iYogaBody Tatiana M Newton (@iYogaBody) reported from Whitley Bay, England

    @virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁

  • chrissielouenid Chrissie (@chrissielouenid) reported from Newburn, England

    @virginmedia poor service strikes again !

  • Andygclark Andy Clark (@Andygclark) reported from Wallsend, England

    @virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.

  • Lucy__Hedley Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • Look_North Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia There are no issues in the region apart from your appalling service.

  • john_barrass John Barrass (@john_barrass) reported from Cramlington, England

    @virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service

  • amymccordx Amy McCord (@amymccordx) reported from Hebburn, England

    @virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response

  • DavidField1987 David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!

  • SafcJamieG Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • DavidField1987 David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia

  • JeffsW0rld Jeff’s World (@JeffsW0rld) reported from Walker Gate, England

    @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DBrickerz . (@DBrickerz) reported from Northamptonshire, England

    @virginmedia your customer service is a shambles

  • Stephen16498892 Stephenwoods (@Stephen16498892) reported

    @Snowy273 I ditched Virgin media a couple of years ago & what a job I had trying to ditch them. Now use 3 mobile broadband.Went from around £70+ down to £10 p.m. as a special offer then £21 a month. More than adequate for what I use it for (TV,laptop & tablet).But depends on mobile signal.

  • martyvoll Marty (@martyvoll) reported

    @virginmedia This is as bad as your customer service not knowing how the rise is calculated a 13.8% rise on £29 is £4 rise which is still an inflation busting rise, how is a 24% rise justified, you are ripping off your customers How many of your staff have had an inflation + rise this year

  • CarinaSandells Carina Sandells (@CarinaSandells) reported

    @virginmedia how as a new customer I have been left without any connection, multiple calls all week to try and get answers, to be told I will be without broadband and TV till the 8 March. If this is how you treat new customer I am not looking forward to the next 18mths…

  • charmedanita Anita Smith (@charmedanita) reported

    @virginmedia my internet has been off all day since early hours of the morning. Can someone please contact me?? Online chat is not working?

  • bobafett26 Stuart Craig (@bobafett26) reported

    @virginmedia Yes we have. One operator can see the POA authority and the next can’t. Given up on the phone after holding for hours now been waiting on What’sapp for nearly and hour and a half. Experience is always the same. Changing package, returning device and now trying to cancel :(

  • chrisgorrod Chris Gorrod (@chrisgorrod) reported

    @virginmedia The service checker sometimes tells me there’s an issue and sometimes tells me there isn’t. And the chance of speaking to an actual person within about half an hour is as likely as me becoming the next pope.

  • dannymike4455 Dan Archer (@dannymike4455) reported

    @virginmedia Possibly John, but this is hardly encouraging me to stay. Would you rather I spent an entry tarrif with Virgin Media or go somewhere else. Think about long term gains and customer relations as apposed to short term profits.

  • Nik_How Nikki (@Nik_How) reported

    @virginmedia Just got cut off by Virgin Media after being on the phone for 1 hour and 39 minutes. Have still not been able to cancel or suspend for 6 months as per agreement on the call. Have been a loyal customer and upgraded packages over the years but this is now ridiculous. Should I stay?

  • ColinCFC1905 Colin / Cóilín 🇬🇧☘️🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@ColinCFC1905) reported

    @NaomiMcburney @virginmedia I have Virgin Media without issues, sorry can't help.