Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 1 day ago |
|
Sunderland
|
Internet | 2 days ago |
|
Sunderland
|
Total Blackout | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
-
Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
-
Donna watson (@donnawatson76) reported from Dunston, England@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
-
Steven Smith (@Steven_Smith89) reported from Longbenton, England@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
-
Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
-
Donna watson (@donnawatson76) reported from Dunston, EnglandWhat to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
-
Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
-
Donna watson (@donnawatson76) reported from Dunston, England@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
-
Paul (@Wilbaharris) reported from Whitley Bay, England@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
-
Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
-
BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
-
Tommy Rotten (@Beardyknave) reported from Shiremoor, England@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
-
Steph. (@stephwales_) reported from Gateshead, EnglandVery excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
-
Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
-
Mark Wilson (@HebburnCurly) reported from Hebburn, England@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
-
Benjamin Spurling (@1slandmonkey) reported from Washington, England@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
-
Paul (@Wilbaharris) reported from Whitley Bay, England@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
-
Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
-
Chrissie (@chrissielouenid) reported from Newburn, England@virginmedia poor service strikes again !
-
Abbie✨ (@simplyajblog) reported from Dunston, England@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
-
.💙#FBPPR #FBPE You have no authority here johnson (@chrismayes) reported from Whitley Bay, EnglandHey @virginmedia #DontFundGBNews or i terminate my contract with you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Beaudene Kilty (@Beaudene_Kilty) reported@virginmedia I was initially told 48 hours then it might be a little longer as they are busy. I’m outside if my cooling off period, but wondering if I can cancel. I have no confidence they won’t take the bill again when scheduled on the 16th. Should I cancel the DD.
-
JOE Mac (@jooemac) reported@virginmedia the worst customer care in the world
-
Pat Mchugh (@PatMchugh) reported@virginmedia How do i get a Black Friday Deal (i'm out of contract) but still an existing customer. Why can't I see the deals when I log onto my account.
-
GrumpyNige MBE 💙 (@GrumpyNige) reported@virginmedia Dear Bot, I have done all of that. I understand mobile networks. I used to be a Communications and Information Systems Engineer. Hence my original,question relating to data capacity and contention rates. Even with a 4G signal often can’t use data services.
-
Tom (@tgdski) reported@virginmedia still having Wi-Fi issues, no response to my email.
-
Love (@JustinaAcima) reportedI swear trying to report an issue about Virgin media cabinets to them is so infuriating. Imagine I didn't have an account and I was just a random member of the public reporting it. I wouldn't be able to get through without an account. Just want to talk to a real person!!
-
Rob Holland ⚽️ ☮️ (@robhollanduk) reported from West Bridgford, England@Walpie27 By being an O2/Virgin Media customer. Statement yesterday said lots of tickets held back for general sale, but after the O2 Priority app & website crashed I’m not holding hope of getting tickets. In the past I’d have queued at the arena but the box office isn’t opening tomorrow
-
Evil Hood (@Evil_Hood) reported@virginmedia It looks like you're as bad as the WhatsApp service. You don't read what you are sent either.
-
ash hobbs (@Ashhobbs24) reportedIs it at all possible to speak to somebody at virgin media who is UK based? Customer service is appalling. #virginmedia @virginmedia
-
diane knott (@DKMUA_) reported@virginmedia We’ve never had bother until my husband received a text from your company telling us about some upgrade to our broadband so that it’s faster - what a joke!