Virgin Media outages and service status in Whitley Bay, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Whitley Bay, including 2 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 17, 9:08 PM GMT+1.
- TV (49%)
- Internet (32%)
- Wi-fi (11%)
- Total Blackout (4%)
- E-mail (3%)
- Phone (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 18: Problems at Virgin Media
Virgin Media is having issues since 04:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Borough of North Tyneside, Gateshead, Newcastle upon Tyne, Sunderland, Wallsend, North Shields, South Shields, Blaydon-on-Tyne, Jarrow, Bedlington, and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Borough of North Tyneside
|
Internet | 13 hours ago |
|
Gateshead
|
Wi-fi | 14 hours ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Gateshead
|
TV | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
Nearby cities with recent reports
10 recent signals
10 recent signals
9 recent signals
8 recent signals
6 recent signals
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Mike Moody (@classicm) reported from Newcastle upon Tyne, England@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, EnglandAin't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Phil Robinson (@Ne31phil) reported from Hebburn, England@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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Keith Dawson (@KeithRwc) reported from Washington, EnglandLooks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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EmSatch (@EmSatch) reported from South Shields, England@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….
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Bella (@SharBella72) reported from Sunderland, England@virginmedia internet is down, again in Sunderland area.
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Sarah (@Rainbowztwit) reported from Whitley Bay, England.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Sam (@purplelime) reported from South Shields, England@virginmedia No, service page still says all services are fine but my landline still not working.
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, EnglandHas anyone ever sent anything back to virgin media before? Need some help if possible
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Steph. (@stephwales_) reported from Gateshead, EnglandWhy can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, EnglandYe gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Reynolds (@JamieReynolds92) reported@virginmedia When building a package theres no option for recording boxes? Surely if your becoming a stream service the price should reflect that?
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Richard (@Tricky_1984) reported@ToonEll @virginmedia Same happend to my mum we gave up so she's locked out of getting into her emails on laptop lucky she still in on her phone something happens to her phone she's locked out support is useless
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Drew Sheridan (@DrewSheridan1) reported@virginmedia So no real update same rubbish that you have been saying for 3 days now !. Still no tv and if your repair time is accurate that will be 6 days ! Totally unacceptable! Very much doubt will be renewing with you your as bad as the labour government!
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Nicky Gray (@grayn59) reported@virginmedia why is my broadband off and why does this repeatedly happen? Your broadband service checker also does not currently work.
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Anne Davis (@IHTP67) reported@virginmedia in GU15 postcode your services have been down for 2 days. My parents keep getting fobbed off with it will be fixed by x time. Last were told it would be 48 hrs and that's passed. No updates on what is happening. When is this going to be fixed?
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Bear Holland (@follow_the_bear) reported@virginmedia @VespaPX12570 Why no compensation for loss of TV it makes up one third of monthly payment for broadband, phone and TV services. If TV goes down for a day should get 33% minimum of contract cost for the days loss of TV service. What would CISAS say? #CISAS
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John Thomson (@JohnTho10402150) reported@EdnaKrabapple1 @virginmedia There was a Virgin 'outage ' yesterday which caused a lot of problems including pixilating. Most channels are now fine except for BBC 3 and 4. I've not phoned 150 cos I know its not just me and i know I'm not the only one.
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Bish (@bisho32287) reported@virginmedia We are now two days in and it's still not fixed. Your status update is still saying that estimated fix time will be 5.05 yesterday. This is an appalling service. What is going on? I want an update and I want my service back. I will stop my next payment.
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Grze ski (@GrzeLow) reported@virginmedia Are you lot out of your minds? Another outage/shutdown on N11 1BA? WILL THERE EVER BE A MONTH WHERE THE SERVICE RUNS SMOOTHLY??? You’re the worst internet provider I’ve ever had, and I’ve had plenty!
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Sue Metcalf. 🌈 (@suemetty) reported@virginmedia my tv and broadband aren’t working and haven’t been for 3 days now, you say you will fix it on the 20/05 but I can’t even get on the app to log it, so how do I claim? NE8 3 JP