Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 02/17/2026 02:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Jarrow, Borough of North Tyneside, Sunderland, North Shields, South Shields, Whitley Bay and Bedlington.

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City Problem Type Report Time
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomJarrow Wi-fi
United KingdomBorough of North Tyneside Wi-fi
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • vitosauras 🦦 Helen (@vitosauras) reported from Gateshead, England

    **** off Virgin Media, useless bollocks

  • RobbyRSSRobot Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

  • dowlo100 Dowlo (@dowlo100) reported from Whitley Bay, England

    @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

  • KiddEdan Edan Kidd (@KiddEdan) reported from Whitley Bay, England

    @virginmedia two nights in a row the internet goes down, yous are a bag of shite

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

  • vitosauras 🦦 Helen (@vitosauras) reported from Gateshead, England

    You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia No, service page still says all services are fine but my landline still not working.

  • 40yearsofhurt JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • vitosauras 🦦 Helen (@vitosauras) reported from Gateshead, England

    @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

  • PatternThimble Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported from Cramlington, England

    @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tinyhaz Gary Harrison (@tinyhaz) reported

    @virginmedia any chance of a reply? Woeful service. If only I could choose someone else .. ah I can’t. 🙄

  • joshcallum311 Josh Wakefield (@joshcallum311) reported

    @virginmedia worst internet provider ever. Days before xmas went down, neighbour had an install but they said we needed a new router, "sent one out", never received, jan still playing up outlined an engineer would "inspect" never arrived, still playing up.

  • karljm93 Karl (@karljm93) reported

    @virginmedia Do you have any info about faults in the NE34 8LL area? For almost 2 weeks now our BB connection cuts out/off constantly, particularly around 9pm each night. 151 just says they're working on a fix with no time estimate info. It's quite frustrating now. Thanks.

  • ross_galloway97 Ross G (@ross_galloway97) reported

    @virginmedia Extremely appalled with the service I’ve been provided here. On original installation 1 month ago the engineer noticed the outside cable fitted was damaged. After this I had issues with no wifi for hours once every week.

  • chronicknitting Helen (@chronicknitting) reported

    @jtlovell1979 It’s the same thing that I was able to fix last time by climbing behind the television but it’s resisting fixing this time. I can still get Netflix and all that but not my Virginmedia stuff. I will have to Phone Somebody 😱

  • SowSew69 JoSowSew (@SowSew69) reported

    @virginmedia Will do as TV on demand not working.

  • Vickythe_Viking V (@Vickythe_Viking) reported

    @virginmedia Wondering if routers ever need to be replaced or updated, ours is running very very slow this last couple of weeks.

  • StevenGekas Steven Gekas (@StevenGekas) reported

    @virginmedia Guys. My upload is unstable for 3 days straight now. I pay for 36 but it's at 0.1 at some points. Please do something about this. I tried reaching you but couldn't.

  • dazlad70 Darren Parker (@dazlad70) reported

    @virginmedia got my hub 4 delivered today for quick self setup the modem just won’t register idiot on the end of the phone couldn’t even read his script A BIT OF ADVICE DONT USE THEM UNLESS THERE YOUR ONLY OPTION

  • KarrenHughes Karren Hughes (@KarrenHughes) reported

    @virginmedia I have been unable to access the virgin media package that I pay £150 monthly for due to a problem In my area that has been disrupting WiFi since last November. After complaining I have been told I am due £8 per month compensation which seems a very poor response.