Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@virginmedia This is so, so bad.
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Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Longhirst, England
@crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
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neosalad
(@neosalad) reported
from
Walker Gate, England
@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Liam A Cottam
(@LiamCottam) reported
from
Hebburn, England
@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Jane Bailey
(@bailey02380) reported
@virginmedia please tell me how do I contact you? New customer and a few issues
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Andy L
(@Freddo291) reported
@virginmedia Still not working. And now no lights at all on my hub. I assume an extra zero on the area code too? If someone could ring me it would really help
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JK⭕ #VeVe
(@J91keane) reported
@virginmedia Hub 3 I believe. I also have the newest WiFi boosters. No brick interior walls. No areas which would cause interference. The issue has been constant and is affecting WFH drastically. Ive wasted over 2 hours calling today & your operators keep cutting off everytime they press hold
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Pedro
(@Pedro_JD_Pinto) reported
@virginmedia and it’s carefully worded, your compensation, i suffered outage from 11:00am to 4pm and lost a job as a result. The time frame is not in ur compensation.
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kully gill
(@kuldipsgill) reported
@virginmedia I have tried 3 times today to speak to somebody about my contract , waited around 20 mins each time only to be cut off….. terrible customer experience
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misynchronify
(@misynchronify) reported
@virginmedia hi there, can you advise on how I go about speaking to someone who can explain why for the last 3 days virgin media switches off the internet in the morning, how long this will go on for and exactly what the problem is?
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misynchronify
(@misynchronify) reported
@virginmedia I know there is a fault in the area, I would like to speak to someone who can explain what the issue is and when it will be fixed
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James Corrigan
(@JamesCo56273626) reported
@virginmedia @virginhelp Yes I have several times .they say they will call me back but never do.
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Claire Morley
(@CSMorley) reported
Trying to call @virginmedia but keep getting cut off! I expect better service than this, especially after the price hike! Time to change providers I think!
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Elizabeth Horgan
(@horgy1) reported
@virginmedia no broadband in Cheadle, for two hours now, is there an issue? Thanks