Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 02/22/2026 05:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, South Shields, Whitley Bay and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

  • piggypics Les(piggypics)Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    @SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact

  • TheToon1892 ⚽NUFC 1892⚽ (@TheToon1892) reported from Newcastle upon Tyne, England

    @virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.

  • sarahmiles82 Sarah Miles (@sarahmiles82) reported from Hebburn, England

    My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming

  • bigpinkdressgnr BIG PINK DRESS (@bigpinkdressgnr) reported from South Shields, England

    @virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning

  • LisaSmythe_RNA Lisa (@LisaSmythe_RNA) reported from Gateshead, England

    @virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.

  • Adam_baker1490 Adam Baker (@Adam_baker1490) reported from South Shields, England

    @virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    @virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClancyAllyson Allyson Clancy (@ClancyAllyson) reported

    @virginmedia So your telling me your engineer who created the internal problem that you can’t book another appt ? That I’m left using all phone data to access anything and no home school and that’s ok ?????????

  • sophiem74686716 sophie mitchell (@sophiem74686716) reported

    @virginmedia I think we know there isn’t a fault in the area. If some money could just be put in to improving the service for everyone. It certainly costs enough.

  • Martin4Satan Martin 💙 (@Martin4Satan) reported

    @peterboroughtel Virgin Media is still down in parts of the city since yesterday. Their website is indicating a damaged cable, any word on if it is related to the City Fibre works?

  • beanjimo Benjimo (@beanjimo) reported

    @virginmedia Internet and WiFi is acting a bit odd. Got a green WiFi signal light on and two green arrow things blinking. No internet on my PC (connected to internet by a wire) and its asking me to 'sign in' (which I've never had to do before) on my phone. Any clue what this is?

  • felderston Oliver Feldwick (@felderston) reported

    @oliviasolon @virginmedia It’s good but you’ll want to upgrade the router - the default one they give you is garbage.

  • jackco111 Jackco111 (@jackco111) reported

    @virginmedia my internet is currently down and I am missing work because of this sort it out. Has happened like 4 times this year u need to sort ur **** out

  • jackco111 Jackco111 (@jackco111) reported

    @beanjimo @virginmedia Having same problem I’m connected but won’t ******* work

  • AlMoore81 Alan Moore (@AlMoore81) reported

    Just waiting 90minutes for @virginmedia to pick up the phone. Broadband had dropped 5 times in 2 days. Lots of helpful suggestions while I wait on how to pay for your shite service, which is great.

  • KellyChloek Chloe Kelly (@KellyChloek) reported

    @virginmedia That’s proving impossible as I’m no longer a customer and now having to pay extortionate rates to call your team. I’ll be taking my complaint to ofcom as it’s clear breach of contract on Virgin Media’s part. No one replies to my messages and it’s being made purposefully difficult

  • Donaldosaurus Donaldosaurus (@Donaldosaurus) reported

    @oliviasolon @virginmedia Expensive and downgrading is needlessly difficult, but v fast. Used to have stability issues but it's been pretty good the last few months.