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Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Whitley Bay come from postal codes NE26 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 5 days ago
Sunderland Internet 6 days ago
Sunderland Total Blackout 6 days ago
Newcastle upon Tyne Internet 6 days ago
Newcastle upon Tyne Internet 7 days ago
Newcastle upon Tyne Internet 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • john_barrass
    John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.

  • samiq
    Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • AndyG1508
    Andy Gardner (@AndyG1508) reported from South Shields, England

    @virginmedia Are you having problems I have no internet or tv at the moment?

  • jayneecook
    Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • bigpapablu
    Rich Oliver (@bigpapablu) reported from Whitley Bay, England

    @garyrbarton @virginmedia Rule of thumb: hang up

  • GraemeHopper
    Graeme Hopper (@GraemeHopper) reported from Gateshead, England

    @virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH

  • Peterst06328885
    Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • justraffers
    helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks

  • MajorManor
    lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers

  • paddyrat
    Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼

  • tenchylad
    StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • chefstevennorm1
    chefstevennorman (@chefstevennorm1) reported from Gateshead, England

    @virginmedia your wifi is down again

  • fossdog_
    Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • wal_tastic
    Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia why is it again my WiFi not working but my current status saying everything if fine!

  • HelenWFreeman
    Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • Rob259
    Robert Richardson (@Rob259) reported from Whitley Bay, England

    @virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!

  • 1HowardWalker
    Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

  • VictoriaBarry82
    Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!

  • justraffers
    helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    Still not back on @virginmedia any ideas when service will resume

  • alicen0rt0n
    alice✨ (@alicen0rt0n) reported from Washington, England

    please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Charley_ZanMato
    Charley (@Charley_ZanMato) reported

    @virginmedia @virginmedia broadband is down again today! 3rd day in a row there is intermittent broadband from Virgin in M33! + Other times in last few weeks. This is unacceptable. We are working from home (or trying to). When will this issue be fixed?! Refund/compensation?

  • phil_dix
    Phil (@phil_dix) reported

    @virginmedia Oh no, still not able to cancel and another bill taken... now on the phone again that’s telling me to go online....losing the will... 😭🤯

  • realtalkvlogger
    CRTV (@realtalkvlogger) reported

    @virginmedia I have called virgin and a technician is coming this week. If the problem persists I will be cancelling my contract and taking my money elsewhere.

  • SwordsReignof
    ReignofSwords (@SwordsReignof) reported

    @virginmedia paying you schmucks £50 a month for what!!!!!! M33 area Internet has been in and out and now Internet is fully down. Sort this out you absolute Morons!!!!!!!!!!!!!!!!!!!!!!!!!! Have important meeting and you are messing with us in this awful difficult time!!!!

  • HuwFLloyd
    Huw Lloyd (@HuwFLloyd) reported

    @virginmedia My main issue is I want it resolved, not an apology... still without internet, not great when working from home

  • thom_merrilin
    David Quinton (@thom_merrilin) reported

    @virginmedia I've just had a call from susposedly yourselves claiming in the last few days there's been "an issue" with my router. The idiot wanted to know what colour lights were currently showing. These scammers really need to do their homework, that scam is as old as hell.

  • stumiroquai
    Stuart Smith (@stumiroquai) reported

    After asking for a reduction in my bill until the issue was resolved I was offered a measly £5 one off reduction and no clue to when the problem would be fixed if at all. Seriously @virginmedia you need to start treating your loyal customers with respect. Happy to take money but

  • Nicola_grant01
    Nicola grant (@Nicola_grant01) reported

    @virginmedia had this number call me to saying that my Internet has been running slow (it hasn't) and they will give me a boost I said I'll ring you back cause I'm busy ATM (like magic the line goes dead)I wasn't I just don't trust people that say there from a company.01642738939

  • rocketreedo
    David Reed (@rocketreedo) reported

    @virginmedia unbelievable.. register a complaint, spend ages putting info together about how you missed 1 if my payments. First you ignore me for ages then email saying case closed as I have been educated!? Rude as hell!? So donut all again, letter comes through saying as you 1/2

  • Leosoki
    El Cuñado (@Leosoki) reported

    @virginmedia Have had calls to customer service today who have booked another appointment. Been told a manager will call me back regarding complaints. Not holding my breath.