Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 01/12/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga

  • gemmafisher5 gemma fisher (@gemmafisher5) reported from Gateshead, England

    @virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬

  • Russell_Kain Russell Kain (@Russell_Kain) reported from Hebburn, England

    @virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga

  • john_barrass John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia is your broadband down in this postcode NE261AG plz

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address

  • Janthebestmam Janice (@Janthebestmam) reported from Walker Gate, England

    @virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in

  • MrPaulDH Paul Humphreys (@MrPaulDH) reported from Washington, England

    @virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now

  • Russell_Kain Russell Kain (@Russell_Kain) reported from Hebburn, England

    @virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @virginmedia must be 8pm. Internets down 😂 #clockwork

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia i tried google and doesnt work.

  • mightymagpie99 mightymagpie99 (@mightymagpie99) reported from Newburn, England

    @damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund

  • ll370 IanBurns (@ll370) reported from Newcastle upon Tyne, England

    @virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AJsDisco AJ (@AJsDisco) reported

    @virginmedia Been off all morning. That link says no issues. But there clearly is.

  • Usm_b4u Farooqi (@Usm_b4u) reported

    @virginmedia All I want to change my deal to internet only. I have to wait hours and your Bot asks same details again and again.. So sick off it. I wish I never took virgin media

  • handbagfiend Sana (@handbagfiend) reported

    @virginmedia Can you advise me where I can book the beginner on this site? I can’t see any options here. I’ve already used the site to reset my hub etc. I’m really frustrated at the lack of support from Virgin. Someone was meant to call me today to book an engineer and they haven’t.

  • Denise34669125 DV (@Denise34669125) reported

    @virginmedia I did chat. Been waiting since 10am for a response after acknowledging my request has been sent to customer relations.

  • josietelevision Josie (@josietelevision) reported

    @virginmedia I tried that and they said all they could do was post my password to me. I received a letter today but just with my memorable word which seems to be no help at all?

  • rhimarilou Rhian M-L Jenkins (@rhimarilou) reported

    @virginmedia Thank you for this, I have already raised a complaint via phone call and raised a DSAR - I have been told my multiple agents that I would not be incurring a termination fee, the senior manager I spoke with advised me that there are no notes on the call? 1/2

  • wolfnsunflowers Bex writes recipes 🤍🍴 (@wolfnsunflowers) reported

    Hi @virginmedia do you have an email address please in order to send a complaint in writing? Your colleagues have been unable to help me over the phone and I do not have the energy to continue to explain myself to multiple departments until they send me to the right one.

  • JosephGreatorex Joseph Greatorex (@JosephGreatorex) reported

    @virginmedia i am abroad, you cut my mobile phone off (presume due to unexpected roaming charges). I can't log on to fix it as you need to send me a code to my (cut off) phone to log in and fix. Can someone please help?

  • stu_mather_ Stu Mather (@stu_mather_) reported

    @virginmedia hi internet and tv down in se26 again - been patchy for a few weeks. Any chance of a lasting solution?

  • Sparkley2021 Diane Cailceta (@Sparkley2021) reported

    Virginmedia is crap cannot contact them at all not email nor phone