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Virgin Media outages and service status in Whitley Bay, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Whitley Bay, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 22, 7:06 PM GMT+1.
  • 58% Internet (58%)
  • 21% Wi-fi (21%)
  • 13% Total Blackout (13%)
  • 4% E-mail (4%)
  • 4% Phone (4%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 27: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, Washington, South Shields, North Shields, Whitley Bay, and Hebburn.

CityProblem TypeReport Time
Newcastle upon Tyne E-mail 5 days ago
Sunderland Internet 6 days ago
Newcastle upon Tyne Wi-fi 7 days ago
Sunderland Internet 8 days ago
Newcastle upon Tyne Wi-fi 8 days ago
Newcastle upon Tyne Total Blackout 9 days ago

Nearby cities with recent reports

Newcastle upon Tyne

2 recent signals

5 days ago
Sunderland

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

  • gazza_d
    Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

  • geemiller71
    Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England

    @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

  • Dave_is_Elvis
    David (@Dave_is_Elvis) reported from Boldon Colliery, England

    @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

  • KeithRwc
    Keith Dawson (@KeithRwc) reported from Washington, England

    Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

  • liamsholder91
    🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia why is my internet not working ne4 8qh please sort it 🙏

  • vitosauras
    🦦 Helen (@vitosauras) reported from Gateshead, England

    You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

  • Neil_Rivelino
    Neil Todd (@Neil_Rivelino) reported from Mitford, England

    @virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

  • clairekitty12
    claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

  • tenchylad
    Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • Chickawacka
    Phil Byrne (@Chickawacka) reported from Gateshead, England

    @virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.

  • dowlo100
    Dowlo (@dowlo100) reported from Whitley Bay, England

    @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

  • Deggsytweets
    Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • Andymorris74
    Andrew Morris💙 (@Andymorris74) reported from Mitford, England

    @virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???

  • P25_Fletch
    Paul fletcher (@P25_Fletch) reported from South Shields, England

    @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

  • pearceswan
    David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rickysmith1965
    Richard Smith (@rickysmith1965) reported

    @ClearlyOptional @virginmedia I have the same date for resolution, that will mean a full week without Internet service or any of the other services I pay for.

  • Merse2506
    John Mercer (@Merse2506) reported

    @virginmedia @A_MyRules1 I have had the same issuea and my box is ****. Never works buffering out of service channel failed. Cant go online link dont work tried calling

  • joelshepp
    Joel Sheppard (@joelshepp) reported

    @virginmedia How do I stop the constant messages telling me to upgrade to a diabolical 360 box (which I will never do)?

  • lindahudson66
    lindahudson (@lindahudson66) reported

    @virginmedia @keithapearson @virginmedia Why don't you call your customer, do the decent thing.

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @virginmedia I assumed that by the way they seem to move about so frequently and wildly. What I would REALLY like to know is if somebody is ACTUALLY physically addressing the problem and genuinely working on it? I was asked to DM you yesterday, which I did, but haven't had ANY reply to that

  • reniferlopez
    Daniel (@reniferlopez) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_StreamX offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • ClearlyOptional
    Dom Kane (@ClearlyOptional) reported

    @virginmedia - We pay a premium for your services and time and time again your service is down. thats us without access to a baby monitor, without access to baby health monitor - absolutely ridiculous. think it’s time for a change

  • angetoon
    AML (@angetoon) reported

    @rebecca_ryder21 @virginmedia I have been trying to get in touch did manage this morning their systems are down 😳

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @miaKJKJ22 @Gary1165 @virginmedia Working from home too. A real pain. They told me there was a problem in the area, then made up manifold times that it would be fixed. Often pushing forward the fix by a risible 56 minutes! Then a text yesterday saying it WAS fixed(app said perfect too)...when it obviously wasn't

  • entrustTMF
    entrustTMF (@entrustTMF) reported

    @BertySi @virginmedia That's a flat no from @virginmedia on the MiFi with credit suggestion. Question is, are they prepared to do anything to help or assist seriously inconvenienced and frustrated customers?