Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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MrBoopy
(@alex_bricheno) reported
@ollyg300 How dare you insult such a prestigious supermarket. I've been a customer long term with Aldi and find their products superior to ALL other supermarkets I have shopped in. And it's quite ironic you dislike virgin media, because your on media and you're a virgin.
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Dunbar
(@JasonD11) reported
@virginmedia No your service is terrible- will continue to recommend for people to say away from your service
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Matty Ross
(@mattyross_uk) reported
@virginmedia Strangely the upload speed there is no problems whatsoever
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Zoe Bibby
(@BibbyZoe) reported
@virginmedia the worst company i have ever dealt with in my life!! Do not use virgin media. Appalling service!!!!!!! 😡
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Matty Ross
(@mattyross_uk) reported
@virginmedia My flatmate account holder gets advised to do this every time. Has never helped. Can you please check if there is any reports in N6 area of works going on? The router/cables/channels have all been tested and replaced etc recently so I can guarantee its not the kit
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Elkie Bramall
(@kinzy_eb) reported
@virginmedia what’s going on in the LE18 area? Now on to our 2nd day of a total loss of service! No internet connection means we are unable to do our jobs and we need to work from home! Received a text/email yesterday to say the issue had been fixed but it wasn’t. Frustrating!
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🦋 Shan 🦋
(@inyourowntime_x) reported
@virginmedia Yep tried it also says there’s no known issues in my area yet it’s the same time again as yesterday this has happened? We only pay for the internet so it’s needed
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Zoe Bibby
(@BibbyZoe) reported
@virginmedia No one can get hold of the pre installs team! Whatever 3rd party you have working for you, who no one can get hold off from VM, is giving VM a terrible name!!
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NMD DetrimentKoi™
(@DetrimentKoi) reported
no streams from me for the next month or so , @virginmedia refusing to fix the problem for 30 days absolute waste of space
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Benscollectables
(@benscollectable) reported
@virginmedia Yes they have done updates on firmware etc , we already pay for the WiFi boosters as well and the service has never been as bad as it is now. I shouldn’t have to get two other people out during a pandemic to have an unsatisfactory service cancelled 😡