Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, Gateshead, North Shields, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Jarrow, and Bedlington.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	9 hours ago
Newcastle upon Tyne	Internet	1 day ago
Gateshead	Wi-fi	4 days ago
North Shields	TV	5 days ago
Newcastle upon Tyne	Internet	6 days ago
Newcastle upon Tyne	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Mazza 66 (@66_mazza) reported 3 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 4 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  Paul Jukes A874036 (@UnicornRunning) reported 6 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  emma (@ema_neale) reported 6 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  Paul Jukes A874036 (@UnicornRunning) reported 19 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  liam sholder (@liamsholder91) reported 21 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  Stu (@tenchylad) reported 22 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  🦦 Helen (@vitosauras) reported 29 minutes ago from Gateshead, England

  **** off Virgin Media, useless bollocks

• 
  Steph. (@stephwales_) reported 31 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  JOP (@40yearsofhurt) reported 33 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  EmSatch (@EmSatch) reported 35 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Maxine Tennet (@maxinetennet74) reported 37 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Steph. (@stephwales_) reported 41 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  liam sholder (@liamsholder91) reported 44 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Steph. (@stephwales_) reported 45 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  Michael Taylor (@mickeywhizz) reported 47 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  David Pearce (@pearceswan) reported 51 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  Victoria barry (@VictoriaBarry82) reported 51 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  David Pearce (@pearceswan) reported 57 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  liam sholder (@liamsholder91) reported 60 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Margot (@Baggladee) reported 4 minutes ago

  @virginmedia @JamieGBarry It’s a ridiculous business model that a decent regulator would stop. You lost me as a customer because I didn’t play the game. Apparently I should have phoned you to ‘negotiate’ instead of taking your new price at face value, cancelling and moving to another provider

• 
  Clive Edwards (@footymarketer) reported 5 minutes ago

  @virginmedia @PeteUK7 This is actually atrocious, both the initial mistake and this poorly worded, lacking in true sentiment, reply. Your system failures are not what this poor chap wants to hear about. Branson should be looking at his licensing agreement with the clearly inept organisations behind Virgin Media.

• 
  Vicky Leigh (@vickiferris) reported 9 minutes ago

  @virginmedia "I can open a new complaint". No please resolve the first complaint. This is actually painful at this time. Why does some agent say one thing and then another one say another

• 
  Kyle (@daddytoatribe) reported 10 minutes ago

  @virginmedia @JamieGBarry No that's utter rubbish. You give new customers much much more favourable deals and the try to fleece existing customers with extortionate renewal prices and say you can't match the new customer deals

• 
  DragonYami (@DragonYami3) reported 13 minutes ago

  @virginmedia @PeteUK7 Got OWNED by Community Notes smh Seriously, do better. This is several levels of uncool and bad management

• 
  Lunc Asylum (@LunCAsylum) reported 13 minutes ago

  @JamieGBarry @virginmedia cancel your contract and get virgin media as a new customer in your wifes name, request install the day after your current contract ends....they will tell you you cant do it but i have been for 15 years

• 
  Old Motherduck (@Old_Motherduck) reported 13 minutes ago

  @virginmedia @JamieGBarry maybe you should make that clear from the beginning and treat loyal customers as first time customers

• 
  tim.. (@timmorr17294439) reported 15 minutes ago

  @virginmedia @JamieGBarry thats correct mine actually went down. bloody miracles ..

• 
  Salmongymnast (@Danny_f1_fan) reported 15 minutes ago

  @virginmedia please check the tq2 5nu area. Internet down yet again. Was down 12th may tor 3 days. Now it's down again !!!!

• 
  Mikey (@mpellatt) reported 18 minutes ago

  @PeteUK7 @virginmedia Not that long. The CS person is chatting **** there. Sorry for your loss, I was fortunate that when each of my parents died, no-one did that rubbish.