Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.

City	Problem Type	Report Time
Wallsend	Internet	1 hour ago
Newcastle upon Tyne	Wi-fi	7 hours ago
Newcastle upon Tyne	Wi-fi	3 days ago
Newcastle upon Tyne	Internet	4 days ago
Newcastle upon Tyne	Internet	9 days ago
Sunderland	Internet	10 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Craig Smart 💙 (@CraigSmartUN) reported 16 seconds ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  Paul Corney (@Corney77) reported 2 minutes ago from Choppington, England

  @virginmedia disgusting customer service once again. No manage to take a call to help fix another problem with our service. Can someone please contact me to help

• 
  CazzaW (@CazzaW) reported 4 minutes ago from Walker Gate, England

  @virginmedia down in Newcastle? How am I meant to work?

• 
  Paul Corney (@Corney77) reported 7 minutes ago from Choppington, England

  @virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service

• 
  Gareth Miller (@geemiller71) reported 10 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Mike Moody (@classicm) reported 11 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  Andrew Morris💙 (@Andymorris74) reported 14 minutes ago from Mitford, England

  @virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???

• 
  liam sholder (@liamsholder91) reported 16 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  liam sholder (@liamsholder91) reported 20 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Alvin TX Fernandez (@allymcgeorge) reported 22 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Craig Smart 💙 (@CraigSmartUN) reported 23 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Neil Todd (@Neil_Rivelino) reported 24 minutes ago from South Shields, England

  @virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 27 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 34 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  David Pearce (@pearceswan) reported 34 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  LadyDi (@didixon74) reported 39 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  Maxine Tennet (@maxinetennet74) reported 43 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Carl Walsh (@Carl_Walsh33) reported 48 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Neil Todd (@Neil_Rivelino) reported 57 minutes ago from Mitford, England

  @virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience

• 
  David Pearce (@pearceswan) reported 59 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Catherine O Carroll (@Carr2O) reported 7 minutes ago

  @shnoggi @rte @virginmedia Awful 😞

• 
  Clive Carter (@clive_carter01) reported 9 minutes ago

  Why the hell are @virginmedia so poor??

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 Astelle (@4st3lle) reported 11 minutes ago

  @virginmedia Of all the times for my Internet go down this is the best time. Going to nightclub soon so I dont need it but still ffs. Hope its working by tomorrow. #virginmedia

• 
  Geoff Baldock (@Geoffb85) reported 11 minutes ago

  @tw1tterlawsey @virginmedia @sky Same poor service but still using the V6 box as not convinced on the TV360 format

• 
  Steve Campion (@campion_steve) reported 12 minutes ago

  Virgin media hub has failed. Nobody to answer phone other than their chat bot Which asks for all your details then tells you they are closed. Epic fail in customer service! #virginmedia

• 
  Startup Heist (@startupheist) reported 15 minutes ago

  Look up Scammer Payback on YouTube. This guy has 8.6 million subscribers. Over a billion views. His whole thing is picking up scam calls and keeping scammers talking for as long as humanly possible. Sometimes 40 minutes. All of it recorded, edited, posted. Content gold. Kitboga does the same thing. 3.6 million subs. Makes about $450K a year wasting scammers' time. These legends built an entire content genre out of revenge customer service. And they're both doing it manually in 2026. See the pattern? Smell the opportunity? Not yet? Okay: Virgin Media actually built an AI granny called Daisy in 2024. She answered scam calls, confused the hell out of scammers, kept them on the line for 40-50 minutes. 1,800 pieces of media coverage. After paying £20K to robo-granny and winning some big deal marketing award, they pat themselves on the back and just sayonara everybody. See it now? 52.5 billion robocalls hit Americans last year. 71% of people say they want a way to get back at scammers. The creators already proved the audience. The AI already proved it works. The product that puts them together — an app where an AI persona answers your suspicious calls, wastes their time, and turns the transcript into a clip you can post — is sitting right there. Jolly Roger Telephone Company already does a basic version. $1.2 million a year at $24 per subscriber. Running on ChatGPT. That's with zero creator tools and zero viral mechanics. Add auto-clipping, captions, one-click export to Shorts and Reels, and every scam call becomes a piece of content. The consumer app gets people in. The creator layer is where it prints. Use our playbook, or not, seriously someone build this already.

• 
  Ashley Reade (@AshReade) reported 15 minutes ago

  @virginmedia funny thing is you say call so I do, or you make promises you don't keep, your supposed manager cut off a vulnerable customer . #Virgin #Ofcom

• 
  Deleted (@deleteduser2007) reported 19 minutes ago

  @virginmedia @LutzSchueler Complaint reference: C-2803262841 you have sent me an email on 02/04/2026 saying you attempted to contact me no voicemail or call was made , since then I’ve sent an email 4 times to your executive team to you and resolutions team and still no contact

• 
  Craig Aldridge (@CraigA3) reported 20 minutes ago

  @virginmedia I have messaged you team online, replied to their emails and tried calling. But your team told me my package wouldn't change as I moved home then have sent me a contract for 4x as much and then decided to not pass security with me to fix. It's an evil scam

• 
  Michael Kennedy (@mkenne10) reported 21 minutes ago

  @virginmedia Still intermittent Internet.. had people out this morning putting in a new fiber cable to the house and was left with now wifi, for an hour but its back but drops intermittently this is been going on for 3 months now and no fix in sight hard to work when call and wifi keep drop