Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Gateshead, Newcastle upon Tyne, Jarrow, Borough of North Tyneside, North Shields, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Jarrow |
Wi-fi | |
| Borough of North Tyneside |
Wi-fi | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
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Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia why is it again my WiFi not working but my current status saying everything if fine!
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Marc
(@MarcusRoberts13) reported
from
Morpeth, England
@robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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laura
(@mygirlsmyworldx) reported
from
Newburn, England
@paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Harris
(@E5C4P366) reported
@virginmedia but you make millions, I don't believe for one minute that you profit margin is minimal? nearly 60 quid for BB only and its not the fastest you do. what's it gonna be like before long? 80? I think you will be facing tough comp from others. joke price for a long-time customer
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John Relen
(@JohnRelen1) reported
@virginmedia I tried this link the link crashed, on checking the service I notice many of customers have had their box upgraded and me with a box keeps crashing, I am getting nearer to having sky,first I will talk to my son about it
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SSGR
(@GazRobinson1) reported
@virginmedia Can I order WiFi pods through that service
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Claire 😷
(@clairelouise_99) reported
Virgin Media broadband seems to be down in BD18, due to be fixed by 6pm according to their website. Anyone else having problems?
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
Once again unbroken promise from Virgin Media. Still awaiting refund. Disgusting customer service from this company.
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Holly Braisher
(@HolBraish) reported
@virginmedia Should have been immediately. Already an existing customer. Agent did a credit check, read out T&Cs statement and have already received email from O2 but no confirmation from Virgin.
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Kevin Fuller
(@Kevkenny73) reported
@virginmedia 3.0 Hub. It doesn’t matter now because you technical dept are refusing to swap it! Your IP address is blacklisted but that’s not your problem, it’s mine, I’m being told!!! Just waiting for contract to end then we’re going elsewhere.
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justin
(@gooner35) reported
Why do @virginmedia use this crap company
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Trigger's Broomhandle 🐱
(@JanieHitchcock) reported
@virginmedia I have had very blippy internet for the last two weeks. It is making work very difficult! Is there a problem in DA7 area? (Specifically DA7 6DD) I can get it restarted but constant interruptions are not a good service abs you are increasing price by £4 pm.
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Vince Williams🇦🇺🇪🇺💿
(@Golfyfun) reported
@virginmedia Why do you make it so hard to speak to someone at VM? I have wasted 30mins trying to get an issue sorted via your rubbish website. No contact numbers or even a chat option? I pay over £110 a month and get no support! Please contact me asap!