Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Jarrow, Newcastle upon Tyne, Sunderland, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Wallsend, and Gateshead.

City	Problem Type	Report Time
Jarrow	Internet	2 days ago
Newcastle upon Tyne	Internet	6 days ago
Sunderland	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  liam sholder (@liamsholder91) reported 5 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  Victoria barry (@VictoriaBarry82) reported 6 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  Fraser Porter (@TheFraserPorter) reported 13 minutes ago from Newcastle upon Tyne, England

  @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

• 
  Paul Jukes A874036 (@UnicornRunning) reported 13 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 22 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  liam sholder (@liamsholder91) reported 22 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Gareth Miller (@geemiller71) reported 23 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Rockcliffe Files (@RockcliffeFiles) reported 23 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Carl Walsh (@Carl_Walsh33) reported 24 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 33 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Pete Irving (@ZicoPete) reported 34 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  Pete Irving (@ZicoPete) reported 42 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  liam sholder (@liamsholder91) reported 43 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Bob Scott (@scotty8461) reported 46 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 48 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  JOP (@40yearsofhurt) reported 48 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 54 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Simon Bewick (@SimonBewick) reported 55 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  Steph. (@stephwales_) reported 58 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  Paul Corney (@Corney77) reported 58 minutes ago from Choppington, England

  @virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ricoderlig (@RicoWeston07) reported 55 seconds ago

  @virginmedia I signed up to a new broadband service and the hib was due to be sent yesterday but I cant call to speak to anyone or log into a virgin account as I dont have an account number yet. Can you help?

• 
  Jan (@geminicat7) reported 2 minutes ago

  🛜 I’m safely back from the dentist’s 😷 (only a 6 monthly check-up and all was well) but now our internet is down and not likely to be resolved until 17:30! @virginmedia 👋 I can’t afford to use up my mobile data chatting on social media so I’ll see you when / if it’s sorted!

• 
  Scuba (@RomeoLabia) reported 2 minutes ago

  Virgin Media (VM) "text stop to 30247" Me "stop" to 30247 VM - HA! here's some more marketing. VM - click here to unsubscribe from emails Me - clicks unsubscribe VM link is expired VM "text stop to 2394" me "stop" to 2394" VM - HA! don't be stupid, here's some more **** off

• 
  Mark Oram (@markoram1) reported 2 minutes ago

  @virginmedia inc movies & sport & 1gb broadband all for a lady who has never used either and only sends the odd email . We have just spent another evening waiting another missed call and still no response to an email we sent a couple weeks ago . This is all causing her distress .

• 
  Stephen Old #FBPE (@StephenOld) reported 5 minutes ago

  @virginmedia When you upgraded my broadband line you told me to plug my phone into my router. I did that and it stopped working. Your customer service is useless and this tweet is staying public until YOU fix it.

• 
  Jags Arthurson (@JagsArthurson) reported 8 minutes ago

  @virginmedia You would love to help me, but you can't. Your response will be, "I'm afraid I can only apologise, sir, but that's the way it is. Take it or leave it."

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 10 minutes ago

  @virginmedia That authentication issue is between the VM servers and Sky servers.

• 
  Scuba (@RomeoLabia) reported 11 minutes ago

  That **** off is aimed at your marketing department @virginmedia & I'm pretty sure this is a GDPR breach? @Ofcom A massive communications company who won't allow you to unsubscribe from marketing texts and emails.

• 
  Paul Tee (@Nokkapie) reported 16 minutes ago

  @virginmedia Oh ive just had a chat with your customer services and they were not just useless but they lied! Claiming my bill increase was a contractual price rise which is utter nonsense seeing my actual pre contract I AGREED to has the price rises April 2027!

• 
  sam (@5amcoek) reported 18 minutes ago

  @virginmedia anyway to get a proper update on the outage near me? Broadband has been off most of today and every fix just keeps getting delayed