Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 6 hours ago |
|
Newcastle upon Tyne
|
Internet | 5 days ago |
|
Sunderland
|
Internet | 6 days ago |
|
Sunderland
|
Total Blackout | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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David Field CBCI (@DavidField1987) reported from Whitley Bay, England@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Anna Forester (@AnnaForester87) reported from Washington, England@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Rob Wylie (@RWileECoyote) reported from Whitley Bay, England@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia There are no issues in the region apart from your appalling service.
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Tatiana M Newton (@iYogaBody) reported from Whitley Bay, England@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Jamie (@SafcJamieG) reported from Sunderland, England@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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David Field CBCI (@DavidField1987) reported from Whitley Bay, England@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Andy Clark (@Andygclark) reported from Wallsend, England@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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graham scott (@nufcscott1968) reported from Dunston, England@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Amy McCord (@amymccordx) reported from Hebburn, England@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England@virginmedia I seem to be having BB connection issues here!!!
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Leslie Brown (@LeslieBrown953) reported from Hebburn, England@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Simon (@goneinsixtysecs) reported from South Shields, England@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Jeff’s World (@JeffsW0rld) reported from Walker Gate, England@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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Rob Turnbull (@ITINTERACT2) reported from Newcastle upon Tyne, England@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Paul Marshall (@paulm844) reported from Whitley Bay, EnglandWHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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alice✨ (@alicen0rt0n) reported from Washington, EnglandTHE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin Piper (@bagpipes16) reported@virginmedia but thats not a support service and not a way to log sevice issues!
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IanBurns (@ll370) reported@The_Looney_Toon @virginmedia Sadly I had similar problems last year, the pandemic remote working doesn’t work very well and I tried over 100 times (no joke) to get thru to cancel, eventually sorted and with BT now but it’s not that much better if I’m honest. Good luck getting sorted 👍
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Sam (@Sammygeo) reported@virginmedia tried to cancel your services now for over a week! Shocking customer service. Waiting on hold each time for >1hr ! Cancelling direct debit!!
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Erin Mary Smith (@erinmarysmith) reported@virginmedia Constant intermittent internet. I’ve tried to call to be told you’re busy and call back later? How am I meant to fix this as it seems to be a nationwide issue
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Josh Shepherd (@joshshepherd88) reported@virginmedia @nicocary is the customer not me
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Tony Gillam (@2goodwheels) reported@KeithHuewen I did not realise that @virginmedia had a Customer Service Team do I need Track and Trace to locate them?? It's probably one man in a back street in some foreign land who uses a public phone box as his exchange. Consistently diabolical!
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Dayle (@DayleBarron) reported@The_Looney_Toon @virginmedia Won’t do a room install for me due to COVID but they’re happy to do full installations still.. weird company, absolutely garbage now can’t wait to move back to Sky
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MattB (@MattBeex) reported@virginmedia Cont. On top of your contract. Your website states £8 per day that I am without a service Thanks
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Brogan Smart (@BroganSmart) reported@virginmedia No help what so ever
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Bryan Foss (@BryanFoss) reported@virginmedia Finally spoke to VM Critical care mgr Michelle, who understood we simply needed service continuity, not a new contract, discount or anything else your internal processes require. Solved in 5 mins, many other staff now being retrained for use of empathy vs VM scripts perhaps?