Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 12/12/2025 10:00

December 12: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Jarrow and Washington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomWallsend Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Longbenton, England

    @virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

  • HebburnCurly Mark Wilson (@HebburnCurly) reported from Hebburn, England

    @virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase

  • CompaneroDave David (@CompaneroDave) reported from Wallsend, England

    Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received

  • Beardyknave Tommy Rotten (@Beardyknave) reported from Shiremoor, England

    @james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!

  • chrismayes .💙#FBPPR #FBPE You have no authority here johnson (@chrismayes) reported from Whitley Bay, England

    Hey @virginmedia #DontFundGBNews or i terminate my contract with you.

  • chrissielouenid Chrissie (@chrissielouenid) reported from Newburn, England

    @virginmedia poor service strikes again !

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation

  • Jacq_Critch Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England

    @virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • martin_avery Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England

    @virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.

  • simplyajblog Abbie✨ (@simplyajblog) reported from Dunston, England

    @katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

  • beyond_vinyl BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England

    @vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shellzenner 🐚 Shell Zenner 🐚 (@shellzenner) reported

    @StoodUpTooFast @virginmedia which i couldn't do, i mean how unreasonable is 7am to 9pm?! they said they'd be back in touch to rearrange and no contact whatsoever, it's just terrible customer service for quite the fee.

  • brokenbren brend (@brokenbren) reported

    Virgin Media are very cocky to put their prices up by £3.50 a month for a service that only bloody works 10% of the time

  • Adrianfstrain Angryoldman (@Adrianfstrain) reported

    @virginmedia This number costs 30p a minute to use. I communicate via Chat with someone who cant answer the question and failed to respond when asked for an address to use to give notice to terminate.

  • alwzander Drew Alexander (@alwzander) reported from Edinburgh, Scotland

    @TCL_TV_Global @Dolby Wonder if you can help I am looking for a code for a TCL tv to work with my virgin media remote control in the uk

  • Jay42480149 Jay (@Jay42480149) reported

    @virginmedia I can’t get internet around Ipswich in Suffolk is there as problems, please respond if there is. Please and thank you

  • EmmaDoherty23 Emma Louise Doherty (@EmmaDoherty23) reported

    @virginmedia Service still terrible. Had a letter telling me I’d sent a complaint/issue to the wrong place. Would it be too difficult for you to simply talk to another department internally? Additional stress while preparing for work presentations today. Will be looking for another provider.

  • JaqAvery Jaq Avery (@JaqAvery) reported

    @virginmedia I am in desperate need of a call back. I need to cancel my contract but the phone line keeps cutting off part way through my call. I am leaving the country shortly and need to arrange return of my equipment before then.

  • W45EMS Sole.Surfer (@W45EMS) reported

    @virginmedia Your WiFi is trash... cuts out everyday, even the functionality of your remote and the boxes, the fact you can't even pause a show for more than a couple mins is a joke. Terrible.

  • nazarbijle NB (@nazarbijle) reported

    @virginmedia Virginia media WiFi Broadband down AGAIN!! I should seriously consider going to BT now. VERY DISAPPOINTED😠

  • lyndsay38900494 lyndsay wilson (@lyndsay38900494) reported

    @virginmedia Nope. None. It’s worse now than that it was before - would happily take reduced speed for more reliable service. Suppose I’ll be phoning back to the tune of £50