Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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The latest reports from users having issues in Whitley Bay come from postal codes NE26.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Sunderland, Whitley Bay, Bedlington, Wallsend and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| South Shields |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stan
(@Krasnauskis) reported
@virginmedia treats it's customers like dirt! You want to leave them they give you offer to match. When you accept that offer they scam you in to having whatever package they want to give you. When contact customer support they only want to offer you more expensive staff.
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Helen Bishop
(@Helen89658648) reported
@virginmedia Nothing remotely useful, says 'no fault' landline, uhm yes there is, dead like before... yes, fault tv/bb, unbelievable service.
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Cole
(@Cynical_Cole) reported
@virginmedia Hi, yes I've tested both and have Internet thru mobile hotspot via phone so not a hardware issue. Router homepage is saying it can't connect to Internet.
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Bennycrime
(@bennycrime) reported
@virginmedia Had a super hub 3 and you guys offered me a new super hub 4. Internet was working perfectly , followed the steps, turned on the new hub you sent, worked for 2 hours, now NO INTERNET. Phone support say no engineer till after Xmas. EVERYTHING IN THE HOUSE RUNS ON INTERNET HELP
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VB
(@vbcatlady) reported
@virginmedia My service status says Internet should be fixed by 3:30pm and phone by 12:25...however says there is no issue with the TV but I have absolutely no channels...only able to view recorded things
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autoenvy media
(@autoenvymedia) reported
@LoadedStudios @virginmedia It’s now an absolute joke. Internet constantly down or dropping out and appalling customer service. Sort it out @virginmedia
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Corwin Wright
(@CorwinWright) reported
@virginmedia Hi - already registered there each time (thrice this week) - at this point it'd be useful to know what the problem is, as all it says is that there's a known fault during the day and then, from late afternoon, that someone's fixed it, then it breaks again next morning!
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Helen Bishop
(@Helen89658648) reported
@virginmedia There is tv/bb outage displayed, your fault. Btw i would call, but hey, vm landline not working...
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Hannah Brown
(@GoldingBrown) reported
@LucyODonnellx @virginmedia We called and were told there was no issue too and an engineer would come out. It's ridiculous that they aren't listening that it's the whole area.
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Amy Flo 🌸
(@Rutters101) reported
@virginmedia no internet or tv in CT9. Looks like an outage across a few postcodes as I know others affected. Service checker will not work either. Please tell me you are fixing this asap!?