Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 01/12/2026 00:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Wallsend, North Shields and Borough of North Tyneside.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I seem to be having BB connection issues here!!!

  • DavidField1987 David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!

  • MarkCarruthers_ Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I have called them twice today still having issues

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Its the wifi thats gone down. I am currently using a wired connection.

  • RWileECoyote Rob Wylie (@RWileECoyote) reported from Whitley Bay, England

    @virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?

  • DavidField1987 David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!

  • SafcJamieG Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia Technical support to discuss slow speeds

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about

  • amymccordx Amy McCord (@amymccordx) reported from Hebburn, England

    @virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response

  • Lucy__Hedley Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • Andygclark Andy Clark (@Andygclark) reported from Wallsend, England

    @virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.

  • nufcscott1968 graham scott (@nufcscott1968) reported from Dunston, England

    @virginmedia is there an outage on the network? Can't make calls and no data connection?

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!

  • JeffsW0rld Jeff’s World (@JeffsW0rld) reported from Walker Gate, England

    @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia can you explain to me why you tell blatant lies in response to a complaint

  • AnnaForester87 Anna Forester (@AnnaForester87) reported from Washington, England

    @virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PwincessTash natasha (@PwincessTash) reported

    @virginmedia I now how to wait two days for a technician to come out - if the first person I spoke to would of dealt with this correctly in the first place my broadband issue would of been resolved four days ago !! Very unhappy with service !

  • Munchhhhh munchh #menmustchange 💚🤍💜🌈 (@Munchhhhh) reported

    @virginmedia Then tell me where i can give proper feedback as this is the worst interface ive used and someone got paid for making it like this!

  • lucyinker Lucy Davies (@lucyinker) reported

    @virginmedia The issue is that you’ve increased my bill by £12 this month and we have had frequent connection issues. Not sure how that can be justified.

  • Wraith69_ Wraith (@Wraith69_) reported

    @virginmedia down for the 7th time in the past two days. I pay for business and this the quality of your connection. Thinking about switching hard. Im self employed and this is holding up my shop as im basically just held back.

  • ChakrabartyS SChakrabarty (@ChakrabartyS) reported

    @virginmedia was unable to login, as I cannot access email and not waiting in the queue for hours to regain access

  • Pitty_C Christopher Pitt (@Pitty_C) reported

    @virginmedia My dad has invested in your service for more than 30 years. He has old technology that you haven’t updated. He is paying almost double what you offer new customers that have new technology and faster speeds. Your argument is meaningless.

  • EnriqueGuadiz Enrique Guadiz (@EnriqueGuadiz) reported

    I was considering moving to @VodafoneUK broadband from @virginmedia due to rising price hikes for no extra benefits, no service improvement and recent service interruptions. But after seeing this, I think I'll stay with VM 4 now until I find a BB provider with better pricing asap

  • tiptonglenn73 Glenn Tipton (@tiptonglenn73) reported

    @virginmedia I asked for a call back from a manager and was refused I want a calk back from someone before I log a complaint with ofcom and file a gdpr breach

  • Jameela50469981 Jameela (@Jameela50469981) reported

    @virginmedia spoken to 8 different people. 49 minutes on the phone. And your team hangs up. Please disconnect my wifi with no fees it DOESNT WORK!!!!!!! My name is CeCe Luck

  • DGFRecords Doomgardener (@DGFRecords) reported

    @virginmedia I switched to my new provider on march 24. I have no idea if the service was still operational after then.