Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Wallsend, South Shields, Jarrow, Bedlington, North Shields, Whitley Bay, and Washington.

City	Problem Type	Report Time
Gateshead	Internet	13 hours ago
Gateshead	E-mail	19 hours ago
Newcastle upon Tyne	Internet	2 days ago
Newcastle upon Tyne	E-mail	3 days ago
Newcastle upon Tyne	Total Blackout	8 days ago
Gateshead	Wi-fi	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  David Pearce (@pearceswan) reported 2 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  liam sholder (@liamsholder91) reported 4 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  Paul Jukes A874036 (@UnicornRunning) reported 4 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Fraser Porter (@TheFraserPorter) reported 7 minutes ago from Newcastle upon Tyne, England

  @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

• 
  Andrew Morris💙 (@Andymorris74) reported 14 minutes ago from Mitford, England

  @virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???

• 
  JOP (@40yearsofhurt) reported 20 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Maxine Tennet (@maxinetennet74) reported 22 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  liam sholder (@liamsholder91) reported 24 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  Paul fletcher (@P25_Fletch) reported 28 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Bob Scott (@scotty8461) reported 37 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Paul Jukes A874036 (@UnicornRunning) reported 39 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Mike Moody (@classicm) reported 40 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  liam sholder (@liamsholder91) reported 40 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 48 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Victoria barry (@VictoriaBarry82) reported 49 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  Steve Dey (@Stevedey) reported 50 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Stu (@tenchylad) reported 51 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  David (@Dave_is_Elvis) reported 54 minutes ago from Boldon Colliery, England

  @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

• 
  Steph. (@stephwales_) reported 54 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 59 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen Maddock (@stephenm68) reported 9 minutes ago

  Day 35 of absolutely no services from @virginmedia and no useful information about when/if the outage in our area will ever get fixed. Let’s hope that @guardian Consumer Champions will look into this - I’ve just written to them. @Ofcom

• 
  Andy Cave (@Andycave) reported 12 minutes ago

  @virginmedia @virginmedia And how am I supposed to check that link with my Internet still down?

• 
  Jay (@_Jay_1992) reported 13 minutes ago

  @MelJanie @virginmedia Virgin are diabolical do not bother at all, woeful customer service levels zero information given and just as good internet speeds found at better company’s

• 
  Declan Carty (@declancarty) reported 15 minutes ago

  @IrishTimes Perhaps someone like the excellent Patrick Freyne might investigate why, after all these YEARS, Sky subscribers in the ROI cannot get ITV channels, whilst Virgin Media customers have no probs in doing so. Is it still supposed to be a ‘rights’ issue ????

• 
  Elka (@NineIsTheNumber) reported 16 minutes ago

  @NLeespeaking On the other hand, when I reported a fault to Virgin Media they confidently told me it was an issue in my area which would be resolved in 24hrs. It was in fact a broken wire.

• 
  Paul Hulse (@paulpresenteruk) reported 19 minutes ago

  Dear @virginmedia I upgraded my package last night to add TV yet I wish to cancel this change due to the price for existing customers which is nearly double to what a new customer would get… I have tried to contact through various methods to cancel.

• 
  Dermot Carmody (@DermotCarmody) reported 20 minutes ago

  @virginmedia hi. Your phone service and chat service are both failing after I input my account number.

• 
  Virgin Media News (@VirginMediaNews) reported 22 minutes ago

  A man in his late teens is in a critical condition following a crash involving an e-scooter in Co Longford. The single-vehicle incident happened on Battery Road in Longford Town at around 10.40pm last night. He was taken to Regional Hospital Mullingar with serious injuries. A teenage girl is being treated for injuries believed to be non-life threatening. More on Virgin Media PLAY and #VMNews

• 
  Jenny Do Nascimento (@jdonascimento) reported 23 minutes ago

  @virginmedia I moved house on August 28th and Virgin has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. #Sutton #England #SOS

• 
  Campfire Gin (@campfiregin) reported 28 minutes ago

  @virginmedia help! we need to remove the automatic Home Screen as it’s confusing my mum who has Alzheimer’s, i can’t believe anyone thought it was a good idea