Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Washington, Gateshead, Sunderland, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 2 hours ago |
|
Newcastle upon Tyne
|
Internet | 2 hours ago |
|
Washington
|
Internet | 16 hours ago |
|
Gateshead
|
Internet | 1 day ago |
|
Newcastle upon Tyne
|
Wi-fi | 2 days ago |
|
Gateshead
|
Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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ac (@andychristie999) reported from Sunderland, England@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, EnglandYeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Jonathon Ward (@Wardixo) reported from South Shields, EnglandShoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Anita Whelan (@neeta68) reported from Gateshead, England@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Richard Payne (@NuttyRichie) reported from South Shields, England@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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neosalad (@neosalad) reported from Walker Gate, EnglandNice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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Taylor (@TaylorBurgen93) reported from Whitley Bay, England@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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neosalad (@neosalad) reported from Walker Gate, England@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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Anita Whelan (@neeta68) reported from Gateshead, England16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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Hot Acid Rhythms (@trisgallagher) reported from Whitley Bay, England@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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andy kindred (@godisageordie) reported from Gateshead, England@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, EnglandAnyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, EnglandBeen hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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Brian Reid (@brtoon) reported from South Shields, England@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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luke jameson (@lukejameson17) reported from Sunderland, England@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported from Longbenton, EnglandIf @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Longstaff (@jlongstaff_) reported@virginmedia any idea what the issue is with broadband in Bristol? BS16? We’ve been without internet since 5.30pm... thanks!
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. (@lewprvv) reported.@virginmedia good to know your service with phones is just as **** as the service you provide with your internet 🤙
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Alex Dean-Francis (@AlexDeanFrancis) reported@virginmedia after working for 30 minutes (throttled at 10mb) it has now gone down again.
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TheRealKatster (@TheRealKatster) reported@richardbranson @virginmedia I want to port my contract, Virgin cannot provide the service and are now telling me I have to pay for the remaining 10 months of a contract I can’t use!! It is Virgin who are unable to fulfill their part of the contract, why am I being penalised?
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v🫀 (@vaalcfc) reported@lewprvv @virginmedia this won’t help your phone fix itself
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شكيل (@5h4kil) reported@virginmedia WiFi keeps dropping. As you know we’re all working from home and being schooled at home, this is where your quality of service should have proven itself. Your rep, Nihal, thought that waiting till the 16th of March was acceptable as a fix.
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Chan (@chanlfc) reported@virginmedia Since I switched to #VirginMedia , my WiFi has dropped everyday, sometimes for hours. Customer Service was supposed to send me a new router. Nothing still received after over 10 days. Problems persist. #Unreliable
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Charlie 🏴x🏴 (@CharlieMorrisK1) reported@virginmedia why do I lag on so many games when someone is watching Netflix when there is just two of us using the internet the old router never made me lag that bad
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Alastair McCall (@biddymccall) reported@virginmedia I would like to speak to somebody about my account. I want to make a change, which I could do online if it involved giving you more money, but if it doesn't it's impossible to get through to someone. Help.
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Craig Dawes (@craigdawes) reported@virginmedia SK56EN broadband crap. Mobile signal crap. Four of us switching network and broadband immediately. Shite service and doing nothing to help. Bring on better networks.. anything you can do, probably not. Oh and have new phones and a week old new sim cards...