Virgin Media outages and service status in Whitley Bay, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Whitley Bay, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received Jul 27, 11:27 PM GMT+1.
- Internet (50%)
- Wi-fi (30%)
- Total Blackout (10%)
- TV (10%)
The latest reports from users having issues in Whitley Bay come from postal codes NE25 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 31: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Wallsend, Gateshead, Jarrow, and Blyth.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 4 days ago |
|
Sunderland
|
Internet | 10 days ago |
|
Newcastle upon Tyne
|
TV | 13 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Paul Corney (@Corney77) reported from Choppington, England@virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, EnglandHello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, EnglandHas anyone ever sent anything back to virgin media before? Need some help if possible
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EmSatch (@EmSatch) reported from South Shields, England@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Sam (@purplelime) reported from South Shields, England@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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Sam (@purplelime) reported from South Shields, England@virginmedia No, service page still says all services are fine but my landline still not working.
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Sam (@purplelime) reported from South Shields, England@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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Stu (@tenchylad) reported from Sunderland, England@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Horrific customer service
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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CazzaW (@CazzaW) reported from Walker Gate, England@virginmedia down in Newcastle? How am I meant to work?
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Edan Kidd (@KiddEdan) reported from Whitley Bay, England@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Steph. (@stephwales_) reported from Gateshead, England1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kay (@kaytydaty) reported@virginmedia I want to change bank details but online, the manage direct debit link, goes to ‘something’s not quite right, we’ve found a problem, please try again’ every time. Can you send me a direct link please? Thanks Kay
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Raymond Watts (@raydwatts) reported@virginmedia I have still recieved no response from your help team
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Still me (@Saqqara) reported@virginmedia friend in the LU5 area has just called and has no internet or phone, do you have problems in the area and if you do any timeframe on a fix?
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Have it (@madforit00) reported@virginmedia Had very good service for many years , however I’m due a refund which has taken over 6 weeks, many phone calls , They have lost 2 cheques in the post , been told refund been processed 3 times 3 weeks ago, And still nothing , with sky now great
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Darren Danks (@thedazdanks) reported@virginmedia Hi guys. I received my landline adapter today. Problem is, you’re assuming the phone is near the hub. My hub is upstairs and my landline is downstairs. Is there a solution or am I just buggered?
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⭐️Jackie⭐️ (@Jakki_113) reportedIs Virgin broadband down in WD3 area please @virginmedia
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Alan Roberts (@AlanRob68902430) reported@shenry1972 @virginmedia @skytv Same with me 22 ish years, no call to try keep a customer just threats of charges if I don't post there router
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KASHKA George JOE😎🦋🏴 🇵🇱 🇬🇧 😇🕊 (@Domi18Katz21) reported@ianvogler @virginmedia 💯 🎯 or CLONED but SUSPECT SPAM with Virgin media 🤔 😳 customer numbers & info NOT SECURE & very SLACK DATA breach 😠
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David Byrne (@davidclbyrne) reportedNo work phone for 3 weeks, Over 20 calls to “Customer Service”, AI that doesn’t work, Technical support that doesn’t work, Incompetence at a level impossible to describe, And no call back since Monday. I’ve had same number for 32 years-until I went to @virginmedia
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🅰️🅾️'🅱️🔻🍉 (@Weedabixxx) reportedWhy can't/wont either RTÉ or Virgin Media cover some of the Irish festivals with a live feed similar to Glastonbury? It's a damn shame.