Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Jarrow, Sunderland, Bedlington, North Shields, Whitley Bay, Washington, and Wallsend.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	2 days ago
South Shields	TV	2 days ago
Gateshead	Internet	5 days ago
Newcastle upon Tyne	Internet	8 days ago
Gateshead	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Paul Jukes A874036 (@UnicornRunning) reported 27 seconds ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Paul Corney (@Corney77) reported 4 minutes ago from Choppington, England

  @virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service

• 
  Sarah (@Rainbowztwit) reported 4 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  Phil Robinson (@Ne31phil) reported 5 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Stu (@tenchylad) reported 6 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  🦦 Helen (@vitosauras) reported 8 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  David Pearce (@pearceswan) reported 9 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Sam (@purplelime) reported 9 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Alvin TX Fernandez (@allymcgeorge) reported 15 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  liam sholder (@liamsholder91) reported 23 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  Carl Walsh (@Carl_Walsh33) reported 26 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Georgina McGowan (@seldomseenkid16) reported 29 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  Simon Bewick (@SimonBewick) reported 34 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  🦦 Helen (@vitosauras) reported 34 minutes ago from Gateshead, England

  **** off Virgin Media, useless bollocks

• 
  Keith Dawson (@KeithRwc) reported 39 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Mr Smoggie (@PaulCraig24) reported 40 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  Edan Kidd (@KiddEdan) reported 41 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  Deggsy™ (@Deggsytweets) reported 46 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  Cameron Ross (@pumbingchap) reported 51 minutes ago from Newcastle upon Tyne, England

  @virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror

• 
  🦦 Helen (@vitosauras) reported 51 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Virgin Media News (@VirginMediaNews) reported 8 minutes ago

  Farming groups say they are disappointed following a meeting with Agriculture Minister Martin Heydon, where they raised concerns about fodder shortages caused by this summer’s heatwave and drought conditions. The Minister says the Government will consider additional support for farmers in the upcoming Budget, but representative groups were hoping for concrete promises today. They are warning the impact could soon cost us all at the supermarket. 📺 More on Virgin Media PLAY

• 
  Dean Risley (@dean_risley) reported 9 minutes ago

  @virginmedia my wireless router was upgraded by you because it was old. Installed new & now have less wifi coverage at my home than before. Engineer attends & recommends 2 boosters, have now spoken to customer services on several occasions & made a complaint but still waiting !!

• 
  Dr Sonali Misra (@MisraSonali) reported 12 minutes ago

  @virginmedia can you help as O2 account isn’t answering?

• 
  johnhughes (@JFab208) reported 13 minutes ago

  @virginmedia I’m not interested in using an app my contract is for tv service so get it sorted

• 
  Liam Bolger (@LiamBolger7) reported 15 minutes ago

  @virginmedia @CliveR39 I still think it is not a technical issue but some sort of contractual issue between Sky and Virgin. Next step will be ‘technical issue’ logging on to Sky sports as a VM customer.

• 
  Carole Yeo 🌻 (@Carolestfc1) reported 16 minutes ago

  Another football season and STILL @virginmedia cannot sort out the games on the red button. What the hell do I pay for? Complete incompetence. I want the service I pay for or a significant refund!'

• 
  Gram (@Gram7070707070) reported 16 minutes ago

  @Carolestfc1 @virginmedia Worst company I have ever dealt with and it's not even close. They'll screw your credit rating by mistake and never, ever fix it. They'll hang up on you, the staff don't put notes on accounts and you have to tell the same story to 20 different disinterested call centre staff.

• 
  Daniel Murphy (@dansmurph) reported 17 minutes ago

  @DartingMelon @alexand979677 @virginmedia Easiest thing to do is phon them up and ask for a loss of service credit, they literally have to give you the money back. No need to wait for the ombudsman etc. you only really need that when your at the deadlock stage

• 
  johnhughes (@JFab208) reported 18 minutes ago

  @virginmedia @CliveR39 In the mean time you could go and watch the matcb in person despite the fact we’ve paid for a tv service you’re not providing

• 
  Luke O' Connor (@LOCthedreamer2) reported 18 minutes ago

  It's a scandal that these media companies spend your money in order to try and influence how you think. Virgin Media received 3 million euro worth of state grants from Coimisiún na Meain last year. They would never think of doing a documentary on how immigration has negatively impacted the economy or society, which is why it is so galling to see them propagandise the immigration scam in Ireland. #HowIrelandWorks