Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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Les(piggypics)Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming
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BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
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Lisa
(@LisaSmythe_RNA) reported
from
Gateshead, England
@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.
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Adam Baker
(@Adam_baker1490) reported
from
South Shields, England
@virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Allyson Clancy
(@ClancyAllyson) reported
@virginmedia So your telling me your engineer who created the internal problem that you can’t book another appt ? That I’m left using all phone data to access anything and no home school and that’s ok ?????????
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sophie mitchell
(@sophiem74686716) reported
@virginmedia I think we know there isn’t a fault in the area. If some money could just be put in to improving the service for everyone. It certainly costs enough.
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Martin 💙
(@Martin4Satan) reported
@peterboroughtel Virgin Media is still down in parts of the city since yesterday. Their website is indicating a damaged cable, any word on if it is related to the City Fibre works?
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Benjimo
(@beanjimo) reported
@virginmedia Internet and WiFi is acting a bit odd. Got a green WiFi signal light on and two green arrow things blinking. No internet on my PC (connected to internet by a wire) and its asking me to 'sign in' (which I've never had to do before) on my phone. Any clue what this is?
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Oliver Feldwick
(@felderston) reported
@oliviasolon @virginmedia It’s good but you’ll want to upgrade the router - the default one they give you is garbage.
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Jackco111
(@jackco111) reported
@virginmedia my internet is currently down and I am missing work because of this sort it out. Has happened like 4 times this year u need to sort ur **** out
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Jackco111
(@jackco111) reported
@beanjimo @virginmedia Having same problem I’m connected but won’t ******* work
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Alan Moore
(@AlMoore81) reported
Just waiting 90minutes for @virginmedia to pick up the phone. Broadband had dropped 5 times in 2 days. Lots of helpful suggestions while I wait on how to pay for your shite service, which is great.
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Chloe Kelly
(@KellyChloek) reported
@virginmedia That’s proving impossible as I’m no longer a customer and now having to pay extortionate rates to call your team. I’ll be taking my complaint to ofcom as it’s clear breach of contract on Virgin Media’s part. No one replies to my messages and it’s being made purposefully difficult
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Donaldosaurus
(@Donaldosaurus) reported
@oliviasolon @virginmedia Expensive and downgrading is needlessly difficult, but v fast. Used to have stability issues but it's been pretty good the last few months.