Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Wallsend and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| South Shields |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
-
AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
-
John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
-
Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
-
Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
-
Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
-
Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
-
andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
-
Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
-
Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
-
Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
-
lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
-
𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
from
Newbiggin-by-the-Sea, England
@virginmedia Absolutely not, I'm not a customer, plus your service doesn't come this far north anyway
-
Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
-
John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
-
michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
-
Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
-
Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kat Duley
(@KatDuley) reported
@virginmedia Why were we not contacted before I work at home like many other people are during this lockdown. I had so many problems yesterday! To find out there’s another day of it is disgusting!
-
Andy Lutwyche
(@andylutwyche) reported
@virginmedia your #stayconnected is slightly ironic as you never respond to anything! Is there an internet issue in Worthing?
-
Indy Singh
(@singh_indy) reported
@virginmedia Yes - I have tried that already - I was 2 hours into a call with your tech support when he cut the line. Fact that no one has called back is inexcusable! I’m talking to @CISASUK. Yes that screenshot has my information on it which should have made it easier for you to contact me!
-
Faisal Sheikh
(@afails) reported
@Zafarcakes @virginmedia Bilal seriously move away from VM. Great when it works and then (usually when you really, really need it) down for no reason, no explanation other than "problems in your area". We had this for 3 years until switching to Vodafone last year - slower headline speed but rock solid
-
☠Run Free ☠
(@A_fucking_A_) reported
@virginmedia Fix you internet problem. My fiancé has a zoom meeting and is using his phone data for it. What a joke.
-
Paul
(@_PaulHardy) reported
@virginmedia No, I kept the live chat window open for 5 hours and still never had anyone reply
-
Abdi Segulle CIHM
(@Abdi_Segulle) reported
@Mattydicks @virginmedia #BT went down last night and now it is very slow 🐌 😴
-
c e r r y✨
(@CerryTheBerry) reported
@virginmedia Thank you, the consultant I spoke to through bereavement managed to put our broadband and tv back on but he’s sorting the landline out today and giving me a call back later on but if it’s still not sorted I will definitely want to talk to your complaints service.
-
double nutty
(@Charlie8032Ivor) reported
@virginmedia I have gone above and beyond to try and cancel and will be cancelling my direct debit. Please take this as notice that I am leaving.
-
Vanessa Johnson
(@nessa_j_) reported
.@virginmedia I’ve had intermittent broadband for 10 days now. Impossible to work. Every eve you say it’s fixed, every morning it’s an issue again. Kt6 area. When will this be finally fixed?