Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 02/17/2026 10:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Jarrow, Borough of North Tyneside, Sunderland, North Shields, South Shields, Whitley Bay and Bedlington.

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City Problem Type Report Time
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomJarrow Wi-fi
United KingdomBorough of North Tyneside Wi-fi
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • CompaneroDave David (@CompaneroDave) reported from Wallsend, England

    Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!

  • simplyajblog Abbie✨ (@simplyajblog) reported from Dunston, England

    @katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡

  • chrismayes .💙#FBPPR #FBPE You have no authority here johnson (@chrismayes) reported from Whitley Bay, England

    Hey @virginmedia #DontFundGBNews or i terminate my contract with you.

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received

  • Beardyknave Tommy Rotten (@Beardyknave) reported from Shiremoor, England

    @james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.

  • martin_avery Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England

    @virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

  • beyond_vinyl BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England

    @vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??

  • peteroliver18 Peter Oliver (@peteroliver18) reported from Gateshead, England

    @virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Longbenton, England

    @virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom

  • AndrewI81572127 Andrew Irwin (@AndrewI81572127) reported from Washington, England

    @virginmedia my parents services are down , in Consett , co Durham . Phone and everything

  • Jacq_Critch Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England

    @virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • docR13 doc R (@docR13) reported

    @virginmedia Yes. Third time. What I got is just apologies from you. It's time to give some customer service please???

  • Npatel81Nisha nisha patel (@Npatel81Nisha) reported

    @virginmedia internet down in liverpool L15 is there an issue? Can’t get through on the phone and done all the tests?

  • stevejones88 Steven 'STIG' Jones (@stevejones88) reported

    @virginmedia I left, my service was cancelled last Saturday. Sky delayed by 3 weeks so I asked to be reconnected. Told me monday it was done. Didnt work engineer came wednesday said bo is fine account not connected. Phoned back up said oh weve reconnected today may take 48 hours. (1/2)

  • Krepoldinho Arnie Kreho (@Krepoldinho) reported

    @PhilipW28813841 @virginmedia Best solution mate is to switch providers. Don’t spend your money on this fraud company

  • doctorpod Andy White (@doctorpod) reported

    40min+ phonecall to cancel my #virginmedia TV and phone account - can anyone beat that?

  • PhilipW28813841 PhilipWilkinson (@PhilipW28813841) reported

    @virginmedia Internet signal I believe. Our broadband so we won't get any wifi.

  • Flomoll Annie Mc Cartney (@Flomoll) reported

    @virginmedia costs £90 a month for absolutely no service no one but robots to answer and Friday night with no TV

  • UnWookie Neil Bradley (@UnWookie) reported

    @virginmedia Later on in the process I was unhappy that my airtime contract was going to raise by£7 per month. I stated that I wished to cancel. The gentleman said that my money would be refunded in 5 working days.

  • SAyodejiO SharonAO (@SAyodejiO) reported

    @virginmedia no consistent TV service for 7 months. The worse service and product ever. How can you charge people for this service and not allow them to cancel! @richardbranson

  • Flomoll Annie Mc Cartney (@Flomoll) reported

    @virginmedia going insane my tv off yet again. No service