Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| South Shields |
Phone | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
TV | |
| Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
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Kristian Ross
(@Kristian7Ross) reported
from
Morpeth, England
@virginmedia Hi, you’ve blocked my grandmothers sim for reasons unknown and now she requires a new one. She received a text to say it has been sent out but it’s never arrived. Can someone please look into this for me?
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arc
(@evilwallpaper) reported
from
Newburn, England
Had to break out the DVDs like a peasant because virgin media is down.
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Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...
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Adam.
(@_AR91) reported
from
South Shields, England
It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Paul Edgar
(@body_mindfitco) reported
from
Blaydon-on-Tyne, England
@virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Hughes
(@xmaarkyx) reported
@virginmedia a complicate waste of time and effort it’s never accurate and even when you had a complete meltdown earlier in the year it showed a normal service status tbh I’m just waiting for my price increase notice so I can cancel penalty free after more than 15 years I’ve had enough
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robert
(@robertquee) reported
@virginmedia Hi how do I speak to someone regarding a complaint? I've no broadband or phone line and I'm expected to wait a week for an appointment yet I've 2 children doing remote learning for school?
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Adam Nathaniel Furman
(@Furmadamadam) reported
@virginmedia "We have detected an issue on our network which maybe affecting your broadband service. What does this mean? This is impacting multiple customers in your area. This will cause intermittent speeds and performance may vary at times."
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David Marsh
(@DavidMa96528244) reported
@virginmedia But you don’t support your paying customers. You put up our bills by over 10% with no improvement in network or service. Currently ranked as one of the worst UK providers 🤬
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Alli G
(@Wonderwom8n) reported
@MisterVivian @NetflixUK @virginmedia Aah that will be it. When I joined about 8/9yrs ago it was only £5.99 month, multiple price increases later it is now over double that price at £13.99 for the same service.
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Dave
(@DaveTuner1) reported
@virginmedia Back up and working, luckily..doesn't inspire confidence when nobody's bothered to contact me or acknowledge the problem though.
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Craig Rigby
(@craigrigby) reported
@virginmedia is there anyone in your support call centres at the moment? On hold for over 1hr yesterday and been on for 30mins now and no sign of any answer?
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David Marsh
(@DavidMa96528244) reported
@virginmedia so you put your prices up by over 10% at a time of severe recession, stating you are continuing to invest in your network; when complaints and customer service issues are at their highest. Incredible, but sadly believable - profit 1st!
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Oliver Lee Butcher
(@ollieleeb) reported
@virginmedia How come you make it so easy to add on packages to your tv but you make it impossible to reduce or cancel packages?? Sick of waiting in a queue for hours at a time now
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Happy
(@Shell123well) reported
@virginmedia This doesn’t answer my question at all. I didn’t ask why prices are going up. Why can’t someone respond to me about changing our package/wifi issues please?