Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 5 days ago |
|
Sunderland
|
Internet | 6 days ago |
|
Sunderland
|
Total Blackout | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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John Barrass (@john_barrass) reported from Whitley Bay, England@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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Gilbert Corrales (@samiq) reported from Gateshead, EnglandSo not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Andy Gardner (@AndyG1508) reported from South Shields, England@virginmedia Are you having problems I have no internet or tv at the moment?
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Jayne Cook (@jayneecook) reported from Whitley Bay, England@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Rich Oliver (@bigpapablu) reported from Whitley Bay, England@garyrbarton @virginmedia Rule of thumb: hang up
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Graeme Hopper (@GraemeHopper) reported from Gateshead, England@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Peter stephenson (@Peterst06328885) reported from Walker Gate, England@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, EnglandFor the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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lee major (@MajorManor) reported from Newcastle upon Tyne, England@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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Paddy R (@paddyrat) reported from Blaydon-on-Tyne, EnglandToday’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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StuT (@tenchylad) reported from Sunderland, EnglandHi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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chefstevennorman (@chefstevennorm1) reported from Gateshead, England@virginmedia your wifi is down again
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Jake Fossey (@fossdog_) reported from Stanley, England@virginmedia Netflix & amazon is not working on my virgin box
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Christopher Walton (@wal_tastic) reported from Wallsend, England@virginmedia why is it again my WiFi not working but my current status saying everything if fine!
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Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
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Robert Richardson (@Rob259) reported from Whitley Bay, England@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Howard Walker (@1HowardWalker) reported from Walker Gate, EnglandBroadband from @virginmedia down in NE7 area
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, EnglandStill not back on @virginmedia any ideas when service will resume
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alice✨ (@alicen0rt0n) reported from Washington, Englandplease @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charley (@Charley_ZanMato) reported@virginmedia @virginmedia broadband is down again today! 3rd day in a row there is intermittent broadband from Virgin in M33! + Other times in last few weeks. This is unacceptable. We are working from home (or trying to). When will this issue be fixed?! Refund/compensation?
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Phil (@phil_dix) reported@virginmedia Oh no, still not able to cancel and another bill taken... now on the phone again that’s telling me to go online....losing the will... 😭🤯
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CRTV (@realtalkvlogger) reported@virginmedia I have called virgin and a technician is coming this week. If the problem persists I will be cancelling my contract and taking my money elsewhere.
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ReignofSwords (@SwordsReignof) reported@virginmedia paying you schmucks £50 a month for what!!!!!! M33 area Internet has been in and out and now Internet is fully down. Sort this out you absolute Morons!!!!!!!!!!!!!!!!!!!!!!!!!! Have important meeting and you are messing with us in this awful difficult time!!!!
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Huw Lloyd (@HuwFLloyd) reported@virginmedia My main issue is I want it resolved, not an apology... still without internet, not great when working from home
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David Quinton (@thom_merrilin) reported@virginmedia I've just had a call from susposedly yourselves claiming in the last few days there's been "an issue" with my router. The idiot wanted to know what colour lights were currently showing. These scammers really need to do their homework, that scam is as old as hell.
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Stuart Smith (@stumiroquai) reportedAfter asking for a reduction in my bill until the issue was resolved I was offered a measly £5 one off reduction and no clue to when the problem would be fixed if at all. Seriously @virginmedia you need to start treating your loyal customers with respect. Happy to take money but
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Nicola grant (@Nicola_grant01) reported@virginmedia had this number call me to saying that my Internet has been running slow (it hasn't) and they will give me a boost I said I'll ring you back cause I'm busy ATM (like magic the line goes dead)I wasn't I just don't trust people that say there from a company.01642738939
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David Reed (@rocketreedo) reported@virginmedia unbelievable.. register a complaint, spend ages putting info together about how you missed 1 if my payments. First you ignore me for ages then email saying case closed as I have been educated!? Rude as hell!? So donut all again, letter comes through saying as you 1/2
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El Cuñado (@Leosoki) reported@virginmedia Have had calls to customer service today who have booked another appointment. Been told a manager will call me back regarding complaints. Not holding my breath.