Virgin Media service status in Whitley Bay, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
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Wi-fi | 20 hours ago |
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Newcastle upon Tyne
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Internet | 2 days ago |
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Newcastle upon Tyne
|
Internet | 7 days ago |
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Sunderland
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Internet | 8 days ago |
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Sunderland
|
Total Blackout | 8 days ago |
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Newcastle upon Tyne
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia hi can someone help me with my broadband
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Richard Payne (@NuttyRichie) reported from South Shields, England@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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Liam A Cottam (@LiamCottam) reported from Hebburn, England@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
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Philippa Taylor (@philippat) reported from Whitley Bay, England@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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minkewales (@minkewales) reported from Newcastle upon Tyne, England@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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Ian K (@sheeshkebab) reported from Whitley Bay, England@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Michael Taylor (@mickeywhizz) reported from Newburn, England@virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......
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Leslie Brown (@LeslieBrown953) reported from Hebburn, England@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
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Jonathan Cushlow (@Jonnycushlow) reported from Gateshead, England@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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neosalad (@neosalad) reported from Walker Gate, England@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia Worst broadband and cable provider of all time.
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T (@toniaadiexx) reported from Whitley Bay, England@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Longhirst, England@crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.
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Brian Reid (@brtoon) reported from South Shields, England@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
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Tony Hodson #coach (@Tony_Hodson) reported from Ponteland, England@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Barber (@efsb) reported@virginmedia - I can’t sign in to the app on IOS at the moment - it says I’m not the primary account holder - which I most certainly am! I’ve tried other email addresses & changed my password but nothing works. I can sign in on a PC.
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Jay ⭐️⭐️⭐️⭐️⭐️⭐️ (@JayLim79) reported@virginmedia #internet has gone down again, won't be seen to for 2 days - unacceptable. No escalation process Asked where I stand when it comes to leaving, was told I would need 3 days without service AND 3 technicians out in a 30day period @Ofcom #virginmediadown
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Catie (@Flamesandfoxes) reported@virginmedia We've had no contact and no resolution from your customer service team. We were already disappointed with quality of internet so tbh we are thinking of cancelling our contract and moving elsewhere. We get better speeds for lower monthly cost.
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Natasha Harrison (@NatashaHarrisox) reported@virginmedia Yeah I got what was needed in the end, but it's pretty poor customer service to announce its break time mid chat/transaction, and then I have to sit and wait on the conversation for nearly half an hour for the agent to finish their break. I've never known anything like it
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Charmaine Faith (@charfaith84) reported@virginmedia DISGRACEFUL!! One of your advisors have "accidentally" cancelled our services - we havent asked to cancel!!! Now told it will take over 72 hours to be reconnected for YOUR error!! No TV or broadband for over 3 days with a child isolating and I'm unable to work!
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Slater (@Slater7563) reported@CookieJohn_ Now and then virgin media just have problems like last night my IND was spiking from 20 to 50 and I would start lagging and my game would freeze completely then it would reconnect and I would still be in the game
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chris (@chrisypoop) reported@virginmedia After 2 hours already on the phone i shall wait for another text saying 'network issue - tech cancelled' and call then If you test my broadband now, its working (as its intermittent) so you will cancel the tech?
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BigBaldChris (@BigBaldChris2) reportedWow @virginmedia, another response from your complaints team which doesn’t resolve my issues and asks for me to do the same thing (again) that hasn’t worked yet!! #virginmedia #shockingservice #groundhogday
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Linda Stephens (@OtornaStephens) reported@virginmedia I am a current customer.
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Emíko *^-^* (@EmikoKazzakeu) reported@virginmedia Service status was fine, this was an issue across the damn country!! I know people who were in Yorkshire and London who were having the same issue as me in Newcastle.