Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 03/09/2026 13:50

March 09: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Hebburn, Sunderland, Jarrow, Borough of North Tyneside and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • ian_safc_1974 Ian (@ian_safc_1974) reported from Dunston, England

    @lisadunn1978 @virginmedia They sound awful. Is broadband itself any better

  • d_n_g_x 𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England

    @virginmedia It was @Stacey_MW_WL with the problem

  • TheToon1892 ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England

    @virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.

  • ThomasMcGowan1 Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, England

    right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬

  • Darylx Daryl (@Darylx) reported from Gateshead, England

    @virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for

  • TheHamfather Andrew Weatherhead (@TheHamfather) reported from Blyth, England

    @Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia its for my broad band service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SP50009033 SP (@SP50009033) reported

    @virginmedia Hi PDe, since renewal the connection is intermittent constantly. I have spoken to customer services and engineers (over the phone) who just advise to reset the router. Your website is currently saying there’s issues with the line into the property…

  • daviddaulby david daulby (@daviddaulby) reported

    @virginmedia How is a £35 activation fee justified when I am already a customer with virgin media and I would be the one installing the new super hub myself plus you litteraly dobt have to do anything other than push a button when the button box is installed

  • JayML2020 Jay (@JayML2020) reported

    @virginmedia It is with yourselves - recently got a new SIM card as my new tariff is 5G ready (phone is not) and since then, been pretty poor.

  • samwhitehouse73 China doll (@samwhitehouse73) reported

    @virginmedia what a disgrace! I am on the LIVE chat making a complaint, been sat 45 mins whilst ‘Mohammed’ has been doing god knows what! Cos he ain’t resolving my complaint! Then tells me he is going for a 15 min break and will be back after! Disgusting Virgin

  • PaulLomax Paul Lomax (@PaulLomax) reported

    @chrismsutcliffe @virginmedia If I can't get them to let me self-install, then I'm going to need a temp solution to be able to work next week (eg channel-bonded LTE 4G router...). At which point I'm free to wait for an engineer from an alternative provider! Which would be cheaper too. But I'd rather stay...

  • Kim_Grange Kimberley Grange (@Kim_Grange) reported

    @virginmedia 'first' bill. Which isn't a first bill. Because this has been a 3 year contract so far. Also, we've had an ongoing, unresolved complaint for 2.5 years so I don't actually know why we're keeping Virgin.

  • anneonymouslyme anneonymously me (@anneonymouslyme) reported

    @virginmedia yes, tech supports end is showing my internet is up but my end when I open the IP in a browser says down, after 40min of trying to convince them my internet was in fact not working they are finally sending a new modem

  • DiCompton Di (@DiCompton) reported

    @virginmedia It’s not working still

  • jordang2310 Jordan (@jordang2310) reported

    @Spurs_Officials @virginmedia Think it’s an EA issue. My signal is usually good but the game is currently unplayable with lag

  • niventhanm moi (@niventhanm) reported

    @virginmedia I have spoken to them and they have recommended that I reach out to you as it seems that it may be a Virgin issue. Can you please confirm that there is no issue in my area to cause network issues?