Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Wallsend, South Shields, Jarrow, and Bedlington.

City	Problem Type	Report Time
Gateshead	Internet	6 days ago
Gateshead	E-mail	6 days ago
Newcastle upon Tyne	Internet	7 days ago
Newcastle upon Tyne	E-mail	8 days ago
Newcastle upon Tyne	Total Blackout	14 days ago
Gateshead	Wi-fi	15 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Paul Jukes A874036 (@UnicornRunning) reported 1 minute ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Dowlo (@dowlo100) reported 3 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  David Pearce (@pearceswan) reported 4 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  The Geordie Villan (@geordievillan1) reported 6 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Sam (@purplelime) reported 7 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Carl Walsh (@Carl_Walsh33) reported 7 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  Paul Corney (@Corney77) reported 8 minutes ago from Choppington, England

  @virginmedia 57 mins on a call to be hung up on. Services don’t work correctly and haven’t since Oct. Looking to cancel and no one helping. Disgusting service

• 
  LadyDi (@didixon74) reported 10 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  Edan Kidd (@KiddEdan) reported 16 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  Paul Jukes A874036 (@UnicornRunning) reported 19 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Steph. (@stephwales_) reported 22 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  Stu (@tenchylad) reported 23 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Fraser Porter (@TheFraserPorter) reported 24 minutes ago from Newcastle upon Tyne, England

  @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

• 
  Paul Jukes A874036 (@UnicornRunning) reported 32 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Sam (@purplelime) reported 41 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Steph. (@stephwales_) reported 42 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  Stu (@tenchylad) reported 44 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Paul Jukes A874036 (@UnicornRunning) reported 49 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Sam (@purplelime) reported 57 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Sam (@purplelime) reported 60 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Davies (@daviesa02) reported 3 minutes ago

  @virginmedia an engineer visited over the weekend to install my broadband, but the external work wasn’t finished. CS booked another engineer for today, but they don’t need them anymore because the roadworks are is being completed today. £25 to cancel myself, can this be sorted?

• 
  Helen Bedford (@helenxbedford) reported 3 minutes ago

  @virginmedia I have an engineer visit booked but it’s not showing on the app. I’ve raised a complaint about that but my complaint isn’t showing on the app. I started a live chat and was asked to move to WhatsApp’s, but didn’t receive any comms. How can I get a response from you?

• 
  Alexander Battine (@TimeLord09) reported 4 minutes ago

  @virginmedia Virgin Media Are your technicians aware of the Intermittent internet signal problem in the NP20 5HT area. Are your technicians trying to fix this problem. This problem has been going on now for a about two week. Alex B

• 
  Success W Lewis (@SuccessWLewis1) reported 6 minutes ago

  @virginmedia 3 months of issues have forced me into this situation. I may as well be in a zombie apocalypses.

• 
  John Munro (@Munro78) reported 9 minutes ago

  @virginmedia Got an email saying my contract expires soon. Taking my payments from £73.50 to £137.50 - I can’t seem to find any new deals that would bring my payments down to what my original contract was. Unless I become a new member and you charge £49.99. This can’t be right?

• 
  Martin (@lionking2014) reported 11 minutes ago

  @LPXIOP They say VOIP is more reliable than the the old PTSN network... Gonna be using my @virginmedia Broadband which goes down more often than the telephone so don't see how it will be!????

• 
  . (@AlexparkerI) reported 12 minutes ago

  @MelJanie @virginmedia I’ve just left virgin media. Their customer service is abysmal

• 
  meg (@MeganJuliaaa_) reported 13 minutes ago

  @virginmedia you said an outage was fixed in my area but the internet box is still flashing red?? why lie

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 13 minutes ago

  @virginmedia @YussellaJoyce Virgin media come n fix what your unqualified engineer damaged at my property 2months now and you keep playing me around

• 
  meg (@MeganJuliaaa_) reported 13 minutes ago

  “we are working hard to restore services as soon as possible” can’t wait to have no tv or internet for the whole weekend thanks virgin media for yet more shocking service