Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, North Shields, Gateshead, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider
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Kirsty Rockett
(@KirstyRockett) reported
from
South Shields, England
@virginmedia my 80 year old mother is in ill health, in June I helped her online cancel paper bills, since this time we have done this another 2 times,Mam has tried to call no answer after 45 on hold,Ive just tried to email with the address on rear of bill, it doesn’t work.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia yet again my internet down.
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️
(@SandyMcWatson) reported
from
Newburn, England
@virginmedia Yes. There is a known issue in my area but no "explanation". It's states the fix estimate is 3pm. That's almost a whole day's salary.
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ecohustler
(@Ecohustler) reported
Key reasons to not go with @virginmedia - ❌ - internet speed painfully slow but we pay full whack ❌ - nightmarish customer service - can't speak to anyone - hours on hold - keeps hanging up on me ❌ - we booked a technician - never came Who does good broadband in the UK? 🙏
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Awais
(@its_awaiss) reported
@virginmedia Service status page displays issues having been had for once, usually nothing on there and its still not working. How can I apply for bill credit please?
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Mark Bell
(@mightymarkuk) reported
@virginmedia I have a problem that you can solve now but won't because its not on "offer". I know someone who made a simple call and got the hub4, no upgrade, £35 delivered. It seems to matter who you speak to at Virgin. Going to cancel anyway. VM loses a customer & £1200 p/a for a router
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Dariusz Więckiewicz 🇵🇱 🇬🇧 🇪🇺
(@dariusz_w) reported
Hey @O2 hope that your merger with @virginmedia will merge your Good customer service and get rid off ****** VM CS.
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Tommy
(@Pyrotoz) reported
@virginmedia All devices I've tested on have a slow upload speed. It's 10% of what it should be. That's way outside the acceptable peak times/random fluctuation allowance
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Sarah Jolley ♔
(@sarahmariex) reported
@O2 @virginmedia I’ve been an o2 customer for 14 years and never had an issue. I was a virgin customer for 3 years and had no end of problems. I just got shot of virgin and now this 😢 I really hope this doesn’t effect o2 customers and the fab customer service you provide because virgin is awful!
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DJ Brian Hudson⭐️⭐️
(@djbrianhudson) reported
@virginmedia I'm sorry, but I'm not buying that!! Why set up a new channel for the #EuropaLeagueFinal and #ChampionsLeagueFinal whilst also giving the option to record if its being taken down after 48hrs?? You guys have ruined my memories of an Great night
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Dave Barry
(@dmb1963) reported
@virginmedia I cannot believe how difficult it is for you to install your fibre broadband in @guiseley. Your engineers were on site on 21/05 and I'm still not connected. I've lost count of how many times I've been promised callbacks or been cut off during a support call.
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KKS33
(@KS__BOSS) reported
@virginmedia You think I’m stupid? I was on the phone and your colleagues said to me there’s a outage in the area. What area specifically?! I have checked my area there’s no issue. Just get an engineer out for me. I think my modem is not right. Your customer service line are unprofessional.
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StudioAlien
(@StudioAlien1) reported
@virginmedia I moved house, read up on moving - called Virgin stated that I thought a survey would be in order and advised no, the service was there and selected the best of everything. My first install date the engineer who came out advised I needed a dedicate cable pull ….