Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 02/03/2026 14:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomGateshead Wi-fi
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @BurnleyJo @virginmedia Yea they’ve got issues with certain channels

  • pumbingchap Cameron Ross (@pumbingchap) reported from Newcastle upon Tyne, England

    @virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror

  • SimonBewick Simon Bewick (@SimonBewick) reported from Whitley Bay, England

    Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

  • Neil_Rivelino Neil Todd (@Neil_Rivelino) reported from South Shields, England

    @virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?

  • chriswadehome Chris Wade (@chriswadehome) reported from Whitley Bay, England

    @virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Customer service non existant

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Yep. Intermittent service

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.

  • Chickawacka Phil Byrne (@Chickawacka) reported from Gateshead, England

    @virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia No customer service just ignore customers

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Why can't you just deal with by dm and resolve the issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TurveyAndy Andy Turvey (@TurveyAndy) reported

    @cosmetic_lad @virginmedia She must be the only one then because I’ve never experienced such bad customer service! 4 managers have failed to call me back! There only nice when they want your money

  • HookedOnHolz Hooked On The Truth (HOTT) (@HookedOnHolz) reported

    @virginmedia Been there done that. It’s a major outage in south London . Look it up. Many of my connections are suffering the same. No internet and it’s the weekend with the kids home… terrific.

  • frances14Saint CharlieChatsfield (@frances14Saint) reported

    @virginmedia But I have never experienced such a thing

  • bgreenhalgh12 Ben Greenhalgh (@bgreenhalgh12) reported

    @AlanC_44 @virginmedia for me aswell I had no internet for a week my wife works for nhs and working from home - spent a tonne of money on phone data for her to continue working ! They scheduled an engineer then cancelled him stating they fixed the problem - it wasn't fixed 😔

  • fabian_odu Fabian Odu (@fabian_odu) reported

    @virginmedia So, I have not been able to work today, which means I can invoice £0.00 and receive same as a contractor on a day rate. Thanks to your outage which has had 3 or more estimated time of being fixed without success. I guess I can forward my invoice to you guys?

  • dontwantexcuses Stay Alert. Easy isn’t it unless you’re a numpty! (@dontwantexcuses) reported

    @AlanC_44 Ditto re virgin media but Sky pretty bad too. Sky make it really hard to cancel.

  • JohnDKinder1 JohnDKinder (@JohnDKinder1) reported

    @virginmedia been trying to get through on your useless "customer service" you just don't care do you. Are you going bankrupt?

  • wjwilliamson87 willie williamson (@wjwilliamson87) reported

    @AlanC_44 Virgin media all time worst

  • agustin Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • viteboywin windoggydog (@viteboywin) reported

    @virginmedia Once again, fobbed off to a forum. I need a human to fix my problem, over the phone, not txt. Maybe this is something virgin need to look at, arranging a call back on social media.