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Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Whitley Bay come from postal codes NE26 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 7: Problems at Virgin Media

Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.

CityProblem TypeReport Time
Newcastle upon Tyne Wi-fi 7 hours ago
Newcastle upon Tyne Internet 1 day ago
Newcastle upon Tyne Internet 6 days ago
Sunderland Internet 7 days ago
Sunderland Total Blackout 7 days ago
Newcastle upon Tyne Internet 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • MarkCarruthers_
    Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

  • Lucy__Hedley
    Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England

    @virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.

  • Mal_Area
    Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Its the wifi thats gone down. I am currently using a wired connection.

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia Technical support to discuss slow speeds

  • AnnaForester87
    Anna Forester (@AnnaForester87) reported from Washington, England

    @virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell

  • JeffsW0rld
    Jeff’s World (@JeffsW0rld) reported from Walker Gate, England

    @virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.

  • Mal_Area
    Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I have called them twice today still having issues

  • Mal_Area
    Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!

  • Andygclark
    Andy Clark (@Andygclark) reported from Wallsend, England

    @virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.

  • nufcscott1968
    graham scott (@nufcscott1968) reported from Dunston, England

    @virginmedia is there an outage on the network? Can't make calls and no data connection?

  • DavidField1987
    David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!

  • MJGray1963
    Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia can you explain to me why you tell blatant lies in response to a complaint

  • LeslieBrown953
    Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.

  • alicen0rt0n
    alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

  • amymccordx
    Amy McCord (@amymccordx) reported from Hebburn, England

    @virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response

  • Mal_Area
    Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I seem to be having BB connection issues here!!!

  • RWileECoyote
    Rob Wylie (@RWileECoyote) reported from Whitley Bay, England

    @virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?

  • DavidField1987
    David Field CBCI (@DavidField1987) reported from Whitley Bay, England

    @virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!

  • SafcJamieG
    Jamie (@SafcJamieG) reported from Sunderland, England

    @virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with

  • goneinsixtysecs
    Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • OTeknology
    Omar Teknology (@OTeknology) reported

    Virgin Media tryna ******* over big time like im with a new provider but they wanna charge me for cancelling their contract. ******* teefs.

  • samanthastansX
    Sam 💫💛 (@samanthastansX) reported

    @virginmedia It’s happening loads! My internet is always down!!!!

  • PmSack
    Sack the PM (@PmSack) reported

    @virginmedia I couldn't access payment or help to find out why I'm being charged more than I should be!!

  • r4735h
    Rajesh Patel (@r4735h) reported

    @virginmedia Could you Help, I cannot get through to you, been cut off twice, install date 26th Sep, and now 4 Oct. Complaints Live chat waiting for 1.30mins

  • LeonardSaunde19
    Leonard.Saunders (@LeonardSaunde19) reported

    @virginmedia I am trying to find out why I have not received my new equipment and given crap service now been passed to faults I really need a senior manager to call me so as to resolve this or I will leave Virgin Media for another supplier

  • Louise63544316
    Louise (@Louise63544316) reported

    @virginmedia Yes there is no problems reported

  • fulbut
    dawn marie (@fulbut) reported

    @virginmedia Sorry a total cop out. Who is actually investigating this, please don’t treat me like a fool. Does an investigation take over 3 months when it’s pretty much clear cut what happened. I have all the emails. Nobody is investigating otherwise I would be kept in the loop after 3months

  • SeanActon2
    Sean Acton (@SeanActon2) reported

    @virginmedia Apologies not working on laptop so sorry

  • SparshMaheshwa9
    Sparsh Maheshwari (@SparshMaheshwa9) reported

    @virginmedia internet is down in the S2 region since a few hours, any updates on a resolution? Customer Care number keeps us on hold for more than 30+ mins

  • SongoftheOss
    WriteFilmSleepRepeat 🇪🇺 🇺🇦 #BLM 3.5% (@SongoftheOss) reported

    @virginmedia So no help for customers after 9… wow