Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 03/04/2026 00:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside and North Shields.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Russell_Kain Russell Kain (@Russell_Kain) reported from Hebburn, England

    @virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.

  • ll370 IanBurns (@ll370) reported from Newcastle upon Tyne, England

    @virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

  • mightymagpie99 mightymagpie99 (@mightymagpie99) reported from Newburn, England

    @damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves

  • gemmafisher5 gemma fisher (@gemmafisher5) reported from Gateshead, England

    @virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬

  • MrPaulDH Paul Humphreys (@MrPaulDH) reported from Washington, England

    @virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @virginmedia must be 8pm. Internets down 😂 #clockwork

  • Janthebestmam Janice (@Janthebestmam) reported from Walker Gate, England

    @virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia i tried google and doesnt work.

  • Russell_Kain Russell Kain (@Russell_Kain) reported from Hebburn, England

    @virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund

  • john_barrass John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia is your broadband down in this postcode NE261AG plz

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga

  • bigpinkdressgnr BIG PINK DRESS (@bigpinkdressgnr) reported from South Shields, England

    @virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea

  • FSVPhotography FSV Photography (@FSVPhotography) reported from South Shields, England

    @virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MMAandME Jon (MMAandMe) (@MMAandME) reported

    So just a couple of weeks after joining them I have already cancelled my @virginmedia mobile SIM card. Without doubt THE worst customer service I have had in my near 35 years of living! Stay away from them at all costs. I cant wait to take them to the ombudsman over this shambles

  • RyanWatson8 Ryan Watson (@RyanWatson8) reported

    @virginmedia Hi can an actual human please contact me about an issue I’m having. I was told by a chatbox agent I would be contacted within 3 days over a week ago. Nothing. I would call but it’s impossible to get through to an actual human. Thanks

  • nick2958 Nick Cox (@nick2958) reported

    @virginmedia please advise when you expect the persistent service interruptions to cease in EN5

  • StevenPape Steve's autism. I'm possible, not impossible (@StevenPape) reported

    @virginmedia I can't access my email from my main computer, a Chromebook. I log into my Virgin Media site OK but clicking on "Email" gives a 'This page isn’t workingIf the problem continues, contact the site owner. HTTP ERROR 400' Warning. Please can I have my email back.

  • R1799498 Ren (@R1799498) reported

    @virginmedia Broadband not working from today morning. Post code HA9 Any known issue?

  • JacksTweeeets Jack (@JacksTweeeets) reported

    @virginmedia how do i get in touch ASAP when we chard not working?

  • MinnieM40 Clare Hutchins (@MinnieM40) reported

    @virginmedia emails gone again :( Same problem as last time saying mailbox not available, try again in one hour, etc. Can @virginmedia please sort this out, I'm awaiting important emails.

  • Project_HB_ Carly // Project HB (@Project_HB_) reported

    @virginmedia I was told that when the service is eventually set up I could apply for a refund for what I’m paying you for essentially no service. But I have to keep paying you in the meantime. Can you see why I’m so frustrated and give up?????!

  • KazboXBT Kazbo (@KazboXBT) reported

    @virginmedia Hi team, unfortunately it is still ongoing, I have tried to reset the hub to the factory defaults but the issue still persists. I have had to go into the office as unable to work from home due to the connection dropping in and out. Thanks.

  • maryyjaynne 01001110 01001010 👽🛸🪐 (@maryyjaynne) reported

    @virginmedia wtf is going on with your call centres today 🤬