Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga
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Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable
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Gill Anderson
(@gilly562) reported
from
South Shields, England
@virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia is your broadband down in this postcode NE261AG plz
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Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia We asked at the time of there was any money outstanding and we were told no. We were never told it takes 30 days to cancel. Again poor service from yourselves. I don't have the complaint number no as your staff keep hanging up
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Debbinha
(@debbinhapinto) reported
@virginmedia Still down since yesterday morning. It was meant to be fixed by 8am today but now it says 18:00. Fingers crossed 🤞🏼
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Neil Hailwood
(@NeilHailwood) reported
@virginmedia During the renovations the wires were taken out so all needs replacing.. as the booking was done via a @virginmedia bot and the guy who turned up was good but said it was only a service booking so did some wiring but booked another appointment for 24th December. Please help,😳
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Gemma 💕
(@_YorkshireLass_) reported
@notfunnymatthew @virginmedia We changed to Virgin business and had nothing but problems, my husbands job is all online it was a nightmare. We signed up with Vodafone and its been brilliant worth having to pay out of the virgin contract we only used for 3 months and their customer service is rubbish too!!
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rebeldesignstudio
(@rebeldesignstu1) reported
@virginmedia so I'm glad I'm not the only one. Whatever you do, don't ever sign up with Virgin. 2 days now with no broadband or TV. Can't speak to a human on the phone, just keep getting a stupid recorded message saying the issue is being fixed and it never is.
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Michael Dowman
(@mdowman) reported
@virginmedia @NetflixUK Customer service will be worse than yesterday!?
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
@magneticsparrow @virginmedia Now I'll get another Tweet saying "we're sorry you feel like that Howard - send us some details about the problem - we're here to help!" Always from someone different - never from someone who I've had contact with before! Rinse & repeat!
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Pat Walton
(@PatWalton10) reported
@DrHoenderkamp @virginmedia Large corporations do not serve their customer base, but their bottom line. The bigger they get the worse the end result is for its customers. Everything has become hands off and any need to speak to a human being is met with lengthy and costly waits.
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lorraine hayward
(@lorrainehaywar7) reported
Virgin media what is going on. 5 days without some services 3 days since my email in which you answered you were sorting the problem. Since then no update and no change. Paying for something I’m not getting
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steven jackson
(@Archtech_design) reported
@virginmedia See my tweets! Regarding service or lack of it, none of my devices are connecting to the internet! TV’s, phones, pc’s, tablets, nothing. Rather than asking questions have I checked? Just get this sorted out! Do you find 5 days acceptable? BB4 6AT area if your interested!
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Emma Lashmar
(@happyhappyems) reported
@virginmedia @Cutler69 You’ll be waiting months for an install, I’ve been waiting months for new cables to be pulled as I’m not getting the service I’m paying for! They just keep rescheduling the appointment and offer no compensation. It’s getting ridiculous and very frustrating.