Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Whitley Bay come from postal codes NE26.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 04/01/2026 14:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow and Borough of North Tyneside.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • MatthewEmmer Matthew Emmerson (@MatthewEmmer) reported from Gateshead, England

    Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭

  • TonyYoull TY I 92 (@TonyYoull) reported from Newcastle upon Tyne, England

    Shouting at Virgin Media on the internet work fix the problem. Pass it on

  • iamchrissharp Chris (@iamchrissharp) reported from Washington, England

    @virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼

  • MarcusRoberts13 Marc (@MarcusRoberts13) reported from Morpeth, England

    @robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia why is it again my WiFi not working but my current status saying everything if fine!

  • Dyl_Atkinson Dylan Atkinson (@Dyl_Atkinson) reported from Washington, England

    Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂

  • vitosauras Helen #RacingForAnthoine🇧🇪 (@vitosauras) reported from Gateshead, England

    Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour

  • WillHowe Will Howe (@WillHowe) reported from Gateshead, England

    @virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼

  • mygirlsmyworldx laura (@mygirlsmyworldx) reported from Newburn, England

    @paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • R4V11 . (@R4V11) reported

    @O2 and @virginmedia have been beyond appalling with the services this week. I've missed multiple important calls for my mother's medical issues & multiple disrupted teams meeting for work. How are you going to compensate for this? Unbelievably crap broadband and network

  • PrincessSiobhan Siobhán G (@PrincessSiobhan) reported

    @virginmedia I don’t ‘feel this way’, it is not an emotion, I am stating a fact. My point is that if someone can get my bill back down to what it should be, every single time, there is absolutely no need for it to be increased to such a ridiculous amount in the first place!

  • unkwn192 Rosie Loughran (@unkwn192) reported

    @skipsyash @virginmedia This is happening to me too! Woke up with no wifi, bills paid, still not working it’s a joke

  • nofksgiven81 The man (@nofksgiven81) reported

    @virginmedia There is more you can do, how about fix my service you ******* incompetent prick

  • DB10007 G (@DB10007) reported

    @virginmedia get your customer services sorted. 3 hours to wait on WhatsApp. Get to talk to someone and they bugger off and ignore me. BT support takes 5 minutes.

  • alenaf12011 Alena (@alenaf12011) reported

    @virginmedia Thanks we have done 3 times now but always get cut off and they never ring us back. Very poor customer service!

  • someotherfella1 Tories Lie. (@someotherfella1) reported

    @virginmedia It’s all over the place. Works for ten minutes then runs really slow again, occasionally the app can’t find the hub when it’s right next to it. Hard connection is fine.

  • R4V11 . (@R4V11) reported

    @O2 @virginmedia each time we call customer services we're told did you log it and call us, it takes a while just to get through to your cust services & I don't have time for that. How are you going to compensate me? This whole week has been atrocious & still is currently

  • DB10007 G (@DB10007) reported

    @virginmedia To discuss a streambox. I've just been transferred customer relations and now waiting again

  • deemcneill83 Dee Hesson 💙💛 (@deemcneill83) reported

    @virginmedia can never log into my account says e mail is wrong and I know it’s not as I only have 1 e mail address and you e mail me on it 🤔 looking to cancel my broadband