Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Wallsend, Washington, South Shields, North Shields, Whitley Bay, and Hebburn.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	9 hours ago
Sunderland	Internet	2 days ago
Newcastle upon Tyne	Wi-fi	2 days ago
Newcastle upon Tyne	Total Blackout	3 days ago
Gateshead	Internet	5 days ago
Newcastle upon Tyne	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  liam sholder (@liamsholder91) reported 6 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 6 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  liam sholder (@liamsholder91) reported 7 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  Sarah (@Rainbowztwit) reported 9 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  Sam (@purplelime) reported 17 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Steph. (@stephwales_) reported 18 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  liam sholder (@liamsholder91) reported 20 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Victoria barry (@VictoriaBarry82) reported 22 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  Stu (@tenchylad) reported 23 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Steph. (@stephwales_) reported 27 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  David Pearce (@pearceswan) reported 28 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  liam sholder (@liamsholder91) reported 31 minutes ago from Newcastle upon Tyne, England

  @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

• 
  Edan Kidd (@KiddEdan) reported 35 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  Neil Todd (@Neil_Rivelino) reported 38 minutes ago from Mitford, England

  @virginmedia We’ve never received a reply and no out of office. My wife has sent a chase last night. Feel really let down by @virginmedia #LetDown #PoorCustomerExperience

• 
  Steph. (@stephwales_) reported 41 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  liam sholder (@liamsholder91) reported 45 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Karl Ward (@Look_North) reported 47 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  LadyDi (@didixon74) reported 49 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  CazzaW (@CazzaW) reported 52 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  Paul Jukes A874036 (@UnicornRunning) reported 60 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jamboross98 🇱🇻🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@rrm53p1970) reported 1 minute ago from Bishopbriggs, Scotland

  @virginmedia you have the worst streaming service EVER. Thinking of quitting you, because it's 💩

• 
  Dylhen (@djdylhen) reported 3 minutes ago

  @virginmedia Can you advise on what's happening with services in B30 please?Broadband has gone down.

• 
  Lee Hustle Malone (ACC INACTIVE/NOT MONITORED) (@MaloneHustle) reported 4 minutes ago

  @heavyspoilers I think Virgin Media is down mate don’t sweat it.

• 
  Sarah 😍💕 (@wiltshiregal) reported 6 minutes ago

  @virginmedia why is it so hard to speak to anyone. Received a new hub on Saturday, I've received an email to say old one stops working after 5 days!!! I can't get it fitted that quickly. Please help

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿D¥MORE🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@dymore9) reported 8 minutes ago

  @KarlRedman13 @DaytrippingRed virgin media sucks ***

• 
  mec337 (@mec337) reported 15 minutes ago

  @virginmedia Ok, having my account number and area reference dosent help because my 24 year old original blueyonder email address from Virgin does not allow me to link my email with the myvm app - shall I give up

• 
  Shaun (@shauny67) reported 19 minutes ago

  @virginmedia @itswesty Is this WiFi or ethernet if WiFi will be a device issue. Turn all devices off, restart the hub then bring one device up at a time until the internet drops then will know which device has the issue.

• 
  A Dunlop Landscapes 🌳⚒️🧱 (@alanfdunlop) reported 20 minutes ago

  @ifeeltheneed_ Mine has been offline for the last two months, had an upgrade of virgin media that came with a new WiFi connection. That coincided with my surgery, managed to have the new hub up & running with some help but haven’t been able to access the solar inverter to reset so far.

• 
  Jamie Friery (@TheJamieFriery) reported 20 minutes ago

  @virginmedia any particular reason why I received no response from your executive team for 2 days? Must say, level of customer service is appalling and I think maybe I'd be better off with @SkyUK

• 
  Irvine sparrow (@IrvineSparrow) reported 23 minutes ago

  @virginmedia Just received the email to cancel my contract with @virginmedia so hopefully yes.