Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 3 days ago |
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Sunderland
|
Internet | 3 days ago |
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Sunderland
|
Total Blackout | 3 days ago |
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Newcastle upon Tyne
|
Internet | 4 days ago |
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Newcastle upon Tyne
|
Internet | 4 days ago |
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Newcastle upon Tyne
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia I’ve looked & it’s no help
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Fraser Porter (@TheFraserPorter) reported from Newcastle upon Tyne, England@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Trid (@TrevorRidley) reported from Whitley Bay, England@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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emma (@ema_neale) reported from Sunderland, England@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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Mr Smoggie (@PaulCraig24) reported from South Shields, England@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Liam (Tinybuddy) (@liam_Tinybuddy) reported from Newburn, England@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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LadyDi (@didixon74) reported from Blyth, England@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Qio DeGrate (@QioDeGrate) reported@virginmedia You call 9 months of a service I was barely able to use a fault? A fault is a technical issue you fix. Not 9 months of nearly half a service while I pay full price. Imagine if I signed up and said I can’t guarantee the money, would you accept that? Frauds
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JJB 💙 (@jaynej_b) reported@virginmedia @virginmedia #virginmedia And what about our resumption of service??!! Are you still avoiding confirmation of resolution?! We have lives and incomes that depend upon your service. This is an unacceptable situation. Please advise urgently.
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Daydreamer (@Alright1973) reported@sarapascoe @VirginActiveUK That's brought unpleasant flashbacks of trying to cancel a Virgin Media contract.
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️ (@SandyMcWatson) reported@virginmedia 1/2 - Yup. It's super fast if, IF, I'm in the same room as the router. In bed, which is... I'd say... maybe 15 feet from the router... I have to use my phone's mobile data to do anything. I've always felt I should've been getting my 'services' cheaper as I don't get full service.
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Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️ (@SandyMcWatson) reported@virginmedia 2/2 - This has been going on for YEARS. I've never been offered a solution OR a price reduction. If no resolution can be found this time, I'll be seeking another provider at renewal time. Think it's been going on long enough now.
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Crofty2010 Gaming (@crofty2010_g) reported@virginmedia I AM NOT UNPLUGGING MY DAMN WIFI ANYMORE TODAY! 15 TIMES IT HAS NOW BEEN PUT INTO A RESTART AND STILL GETTING LESS THAN 29MB INTERNET! CANT COMPLAIN BECAUSE YOUR RIDDUCULOUS AUTOMATIC BOT WILL NOT PUT ME THROUGH TO ANYONE! THIS IS AN ABSOLUTE JOKE DISGUSTING SERVICE
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David Zwirn (@davidzwirn) reportedI have been in new business sales for 30 years and I have never experienced such a bad ordering process than @virginmedia - what a total disaster
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MF MBK #BLM🌐 (@MGaming127) reported@virginmedia just texted it useless as i expected still no help still no wifi still no solutions
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Tina Brandon (@TinaJBrandon) reported@virginmedia This is not working is it and it's getting a little more than frustrating. Opt.1 then goes to put in your virgin account number or your virgin home phone number - I don't have a Virgin account or home phone number.
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Justin Brett (@thejustinbrett) reported@virginmedia I wouldn’t mind if it was occasional, but this is becoming very regular, and your service is expensive.