Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Whitley Bay come from postal codes NE26 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Whitley Bay, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 16 hours ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Sunderland
|
Internet | 7 days ago |
|
Sunderland
|
Total Blackout | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
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Newcastle upon Tyne
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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peter atkinson #FBPE (@peterat50) reported from Whitley Bay, EnglandAnyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡
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John Lacey (@schizoid007) reported from Gateshead, EnglandCan't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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alistair oates (@alistairoates) reported from Whitley Bay, England@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England@virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold
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DaveChristieImaging (@davechristie15) reported from Shiremoor, England@louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!
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Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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John McGann (@McGannJohn) reported from Whitley Bay, England@virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?
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Scott Tate (@Scotttate1990) reported from South Shields, England@virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website
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Bev Middleton (@bev_middleton) reported from Sunderland, England@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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John McGann (@McGannJohn) reported from Whitley Bay, England@virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...
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Les Pigg (@piggypics) reported from Newcastle upon Tyne, England@virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks
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DaveChristieImaging (@davechristie15) reported from Shiremoor, England@louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!
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John McGann (@McGannJohn) reported from Whitley Bay, England@virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...
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Ruth Bennett (@ruthemmj) reported from Walker Gate, England@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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John Lacey (@schizoid007) reported from Gateshead, EnglandAnybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?
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Dan Coates (@Dancoat1982) reported from Newburn, England@virginmedia is your broadband down completely in #NE5 any idea when will be working???
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Paul G (@PaulGmedia) reported from Whitley Bay, England@virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.
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John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicki (@nicki_rachel) reportedHi @SkyHelpTeam and @virginmedia . Was streaming a TV show via my phone (Virgin Mobile) last night as I fell asleep. Seems my Sky broadband connection dropped out about 1am, as my mobile data was completely drained & I've been charged for going outside my allowance. Help please!
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👊 PUREBLOOD + FREEDOM FIGHTER 🇬🇧 (@FREEDOM_TRUTH_) reported@virginmedia had enough asked endless times for help regarding my parents bills and your rubbish internet that keeps going down, by telephone, emails and messaging service !! Get told every time ring up, and get through to someone who barely speaks English 😡 see below 👇
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Emily Bolden (@embo1209) reported@virginmedia are there issues in Poole? I’ve tried using the service checker and it just won’t load the page but we have no internet or TV…
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Pure (@PureLegend4) reported@virginmedia Omg u man said your gonna fix it tmr I’m gonna lose me job I have kids that are doing their GCSEs and they can’t revise I’m very dissatisfied n disappointed with virgin media
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Sean Lynch (@slynch23) reported@virginmedia They gave me a reference number but didn’t say how long it would take. Why is something so simple such an issue to solve?
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Rosio Cafarelli (@RosioCafarelli) reportedAppalling internet service from @virginmedia daily loss of broadband connection over the past week for hours on end. Usually service is pretty average/poor but this week is appealing.
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tony wilson (@tonywilson1703) reported@virginmedia why do your retention team not even offer anything to keep your customers to stay , sorry they did 5 pounds but sign up to 18 mth deal but sorry a new customer can get it cheaper by 30 pounds a month great exisiting customers are easy prey in these difficult days ,
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simon (@reado1978) reported@virginmedia I gave notice in April we were moving, feel things should have been ready and I shouldn’t have to wait until June for internet. I understand there have been some challenges but I think it’s reasonable to expect someone out sooner especially as an excising customer of seven years
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Кати (@farmfeatures) reported@virginmedia Hello. This doesn't work. I put in a different email and then it just asks me to put in the email I used to sign up with which it then won't let me do. Please can you help me with this.
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Laurie Wisefield (@LaurieWisefield) reported@virginmedia absolutely rubbish broadband service, non existent customer service, hours wasted trying to cancel. I could go on! People do yourself a favour and avoid at all cost. Never again!