Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whitley Bay, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Whitley Bay, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whitley Bay, England
Latest outage, problems and issue reports in Whitley Bay and nearby locations:
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
from
Newbiggin-by-the-Sea, England
@virginmedia Absolutely not, I'm not a customer, plus your service doesn't come this far north anyway
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David McGregor
(@DavidMc50081800) reported
@bt_uk why is your broadband so poor in certain areas? I'm getting 6meg with you but can get 250 with virgin media and they use the same equipment as BT
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chris cresswell
(@chriscresswell) reported
@virginmedia the struggle continues, struggle to get any wifi now having installed 'amazing new' pods! struggle to understand why the phone op tells me there is an issue in my area which will be sorted by 17th but the website says all fine in your area! #virginyoufailsooften
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paul toner
(@paultoner999) reported
When your partner calls @virginmedia 3 times.. each time promised a call back and not once has this happened.. to now be told no managers are in the building.. but now the managers are all busy on a call.. literally the worst customer service iv ever known @Ofcom #scammed
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yanandoll...💙
(@lanacallu6) reported
@virginmedia just wasted 10 hours of my life that I won't get back trying to get some customer service from virgin. Anyone else out there having a bad experience with their web chat /whatsapp procedure
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Daniel Herrmann
(@herrmann14) reported
@virginmedia PLEASE stop asking me to call to sort the problem of my missing equipment out! I get nowhere! Is there anyone out there who can actually help?! 🤬🤬🤬
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Mark
(@Mark30304067) reported
@youfibre @virginmedia Not yet, I need to make some phone calls first over the next 2 days, you have just started the service round where I live, so it's welcomed that's for sure.
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The Guyver B
(@TheGuyverB) reported
@virginmedia Okay, thanks for the update. Might be worth letting the product team know that requesting email or text notifications on the issue goes to the "Oops!" page. Must be a broken link somewhere. I'll just monitor it manually for now.
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Graeme Maitland
(@EnterTheGman) reported
Today of all days my @virginmedia internet connection want's to play silly buggers. Recently upgraded to 1gb and I've never got those speeds, it's usually around the 400mbps but today it's running at around 200mbps. Absolute waste of time and money upgrading
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Mrs S x
(@lisasykes36) reported
@virginmedia absolutely fantastic customer service from Kaine in the virgin media executive office, appreciate the call on a weekend and our 'problem' is resolved 👍
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paul toner
(@paultoner999) reported
@virginmedia 2. As she couldn’t transfer to another member of staff.. we never received a call back. We rang and spoke to a guy who was literally no help whatsoever and promised us a call back from a manager as not a single manager was in the building.. NO ONE HAS CALLED BACK…