Virgin Media

Virgin Media Outage Report in Whitley Bay, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whitley Bay, Borough of North Tyneside, England 02/07/2026 03:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whitley Bay, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNorth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomGateshead Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

  • LeslieBrown953 Leslie Brown (@LeslieBrown953) reported from Hebburn, England

    @virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst broadband and cable provider of all time.

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Longhirst, England

    @virginmedia This is so, so bad.

  • Tony_Hodson Tony Hodson #coach (@Tony_Hodson) reported from Ponteland, England

    @virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    @MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Longhirst, England

    @crokakaar @virginmedia Try calling them for help if you've got a spare few hours to waste.

  • philippat Philippa Taylor (@philippat) reported from Whitley Bay, England

    @virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia hi can someone help me with my broadband

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    Another blackout on @virginmedia

  • brtoon Brian Reid (@brtoon) reported from South Shields, England

    @virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔

  • minkewales minkewales (@minkewales) reported from Newcastle upon Tyne, England

    @Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!

  • tenaka66 Paul 'The View' Carver (@tenaka66) reported from Cramlington, England

    @virginmedia poor service

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......

  • toniaadiexx T (@toniaadiexx) reported from Whitley Bay, England

    @virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy

  • sheeshkebab Ian K (@sheeshkebab) reported from Whitley Bay, England

    @virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.

  • LiamCottam Liam A Cottam (@LiamCottam) reported from Hebburn, England

    @virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.

  • Jonnycushlow Jonathan Cushlow (@Jonnycushlow) reported from Gateshead, England

    @virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming

  • Barrymore_Jones Michael Jones (@Barrymore_Jones) reported from Sunderland, England

    @virginmedia I need help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • bailey02380 Laura Jane Bailey (@bailey02380) reported

    @virginmedia please tell me how do I contact you? New customer and a few issues

  • Freddo291 Andy L (@Freddo291) reported

    @virginmedia Still not working. And now no lights at all on my hub. I assume an extra zero on the area code too? If someone could ring me it would really help

  • J91keane JK⭕ #VeVe (@J91keane) reported

    @virginmedia Hub 3 I believe. I also have the newest WiFi boosters. No brick interior walls. No areas which would cause interference. The issue has been constant and is affecting WFH drastically. Ive wasted over 2 hours calling today & your operators keep cutting off everytime they press hold

  • Pedro_JD_Pinto Pedro (@Pedro_JD_Pinto) reported

    @virginmedia and it’s carefully worded, your compensation, i suffered outage from 11:00am to 4pm and lost a job as a result. The time frame is not in ur compensation.

  • kuldipsgill kully gill (@kuldipsgill) reported

    @virginmedia I have tried 3 times today to speak to somebody about my contract , waited around 20 mins each time only to be cut off….. terrible customer experience

  • misynchronify misynchronify (@misynchronify) reported

    @virginmedia hi there, can you advise on how I go about speaking to someone who can explain why for the last 3 days virgin media switches off the internet in the morning, how long this will go on for and exactly what the problem is?

  • misynchronify misynchronify (@misynchronify) reported

    @virginmedia I know there is a fault in the area, I would like to speak to someone who can explain what the issue is and when it will be fixed

  • JamesCo56273626 James Corrigan (@JamesCo56273626) reported

    @virginmedia @virginhelp Yes I have several times .they say they will call me back but never do.

  • CSMorley Claire Morley (@CSMorley) reported

    Trying to call @virginmedia but keep getting cut off! I expect better service than this, especially after the price hike! Time to change providers I think!

  • horgy1 Elizabeth Horgan (@horgy1) reported

    @virginmedia no broadband in Cheadle, for two hours now, is there an issue? Thanks