Virgin Media outages and service status in Whitley Bay, England

Problems in the last 24 hours in Whitley Bay, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whitley Bay, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Whitley Bay, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Wallsend, Newcastle upon Tyne, South Shields, Gateshead, Jarrow, Bedlington, North Shields, Whitley Bay, and Washington.

City	Problem Type	Report Time
Sunderland	TV	3 days ago
Wallsend	TV	4 days ago
Newcastle upon Tyne	Internet	5 days ago
Newcastle upon Tyne	Internet	5 days ago
Newcastle upon Tyne	Internet	7 days ago
Newcastle upon Tyne	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Whitley Bay, England

Latest outage, problems and issue reports in Whitley Bay and nearby locations:

• 
  Sam (@purplelime) reported 3 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  Steph. (@stephwales_) reported 8 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 11 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 12 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  NETheatreGuide (@NETheatreGuide) reported 23 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Rockcliffe Files (@RockcliffeFiles) reported 23 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  The Geordie Villan (@geordievillan1) reported 28 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Carl Walsh (@Carl_Walsh33) reported 29 minutes ago from Wallsend, England

  @virginmedia I look forward to the money off the bill for the issues.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 37 minutes ago from South Shields, England

  @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

• 
  Sam (@purplelime) reported 37 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Phil Robinson (@Ne31phil) reported 40 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Carl Walsh (@Carl_Walsh33) reported 42 minutes ago from Wallsend, England

  @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

• 
  Mr Smoggie (@PaulCraig24) reported 43 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  liam sholder (@liamsholder91) reported 44 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  Trid (@TrevorRidley) reported 46 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Carl Walsh (@Carl_Walsh33) reported 48 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Edan Kidd (@KiddEdan) reported 50 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  Paul Jukes A874036 (@UnicornRunning) reported 55 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 57 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  liam sholder (@liamsholder91) reported 58 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dips (@Ndola19) reported 2 minutes ago

  @moonpeach212 @virginmedia Hey, VM will not sort anything out. I have spent so much time trying to sort out my issue as O2 failed to apply my Volt benefit. VM claims they have done everything while O2 claim they are waiting for VM confirmation. They drag the issue out hoping you will go away

• 
  Cherta (@cheetachops) reported 2 minutes ago

  @virginmedia shockingly bad service no broadband for over a week and no indication of when this will be fixed

• 
  Stephen Maddock (@stephenm68) reported 3 minutes ago

  @j_ball13 @virginmedia They don’t alas. Day 30 of no services here and nobody customer-facing can say what the engineers have done or are going to do.

• 
  The other M&M (@UnkUser99) reported 6 minutes ago

  @paullewismoney You've clearly never tried to cancel Sky or Virgin Media

• 
  Julie Backstreet (@BSBJULIE78) reported 6 minutes ago

  @virginmedia Awful timing for a software update of @SkySports All over the weekend 🙄 Hope there is going to be some reduction in my bill?

• 
  Kay Apex 🇬🇧 (@KayApex673) reported 8 minutes ago

  @virginmedia @moonpeach212 Why will ur engineer come fix my WiFi damaged my heating and over one month I have been calling no response this is bad

• 
  lizrichards24 (@SonyRichards4) reported 9 minutes ago

  Here we go again, unable to cancel an old SIM card from @O2 and @virginmedia

• 
  Jade 🩵 (@xjade_h) reported 12 minutes ago

  Seriously @virginmedia has the WORST customer service and will just harass you 24/7 without a care in the world 🙄

• 
  Ian Abbott (@IJTrueBlue) reported 12 minutes ago

  How do I make a complaint about your doorstep cold callers @virginmedia

• 
  Jenny Barstow (@BarstowJenny) reported 13 minutes ago

  @virginmedia no service for 32 days appointments booked but for wrong issue, every time I go in chat I get different reasons but nothing comes of it. complaints resolved with no communication with me, all I get is we are dealing with it, to say I’m fuming is an understatement