Virgin Media Outage Report in Jarrow, South Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Jarrow come from postal codes NE32.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Jarrow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Jarrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Jarrow, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Blaydon-on-Tyne, Bedlington, Jarrow, Wallsend, Hebburn, Chester-le-Street, Blyth and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Jarrow, England
Latest outage, problems and issue reports in Jarrow and nearby locations:
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Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
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T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
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Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
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Liam A Cottam
(@LiamCottam) reported
from
Hebburn, England
@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
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Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Avril Leary
(@avrilleary) reported
@virginmedia Yes I have reported and have been told to expect a response to my complaint within TWENTY EIGHT days! Somethings very wrong here!
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WiffleWaffle
(@THX1138_2014) reported
@virginmedia Sorry but you shouldn't have to be told by your own customers that you have a problem before you realise something is very wrong. Your system "monitoring" failed badly. Plus, trying to find a "service status" for mobile network on your website is night impossible.
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John Norley🍊
(@JNorley) reported
@virginmedia no service (broadband) at all since 4pm?? Phone waiting time over an hour? Unable to use the website without broadband?? How on earth does a customer contact you? Expect a cancelled DD and a parcel containing your equipment left in the street. Absolute crap.
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Nik; Kita
(@NinjaNik14) reported
My wifi has been terrible today. It’s really not every week I gotta complain @virginmedia
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Sam M
(@Sam_McK_88) reported
@officialTonioE @virginmedia Wow don't you sound delightful. Talk to them like **** then deserve to get treated the same way. Assume you've got a business connection anyway if it's that important, in which case you're tweeting the wrong handle. If not they owe you nothing.
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Lyndon NA (Darth Autocrat)
(@darth_na) reported
@SamPenno_MUFC @ryan_murton @virginmedia That's terrible!
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Graham Gold 🏴 #StayHomeStaySafe
(@cirrius_tech) reported
@Pits666 @virginmedia Cable Modem. Meant to be 630Mb down, 41Mb up
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Phil Cripps
(@phil_cripps) reported
@virginmedia how many times do I get promised a call back by a manager before my problem is resolved nothing but lies is that how you train your staff customer service stinks at virgin media so many people are upset with their service
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Charlotte Rowley
(@C_JRowley) reported
@wendsgh @virginmedia Oh Wendy that’s awful they’re getting to that point. Customer service has been non-existent just being passed around. Being without internet at the moment is really difficult, they just want it finished! Such a shame as the speeds are meant to be great! Hope you’re okay lovely.
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Sam M
(@Sam_McK_88) reported
@officialTonioE @virginmedia Wow don't you sound delightful. Talk to them like **** then deserve to get treated the same way. Assume you've got a business connection anyway if it's that important. If not they owe you nothing.