Virgin Media

Virgin Media Outage Report in Jarrow, South Tyneside, England

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The latest reports from users having issues in Jarrow come from postal codes NE32.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Jarrow, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Jarrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Jarrow, South Tyneside, England 08/27/2025 20:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Jarrow, South Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Sunderland, Seaham, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington, Jarrow, Boldon Colliery, Blyth and Hebburn.

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City Problem Type Report Time
United KingdomWallsend Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomShiremoor E-mail
United KingdomGateshead Wi-fi
United KingdomGateshead TV
United KingdomSunderland Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Jarrow, England

Latest outage, problems and issue reports in Jarrow and nearby locations:

  • ScottN1504 Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • 40yearsofhurt JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

  • RobbyRSSRobot Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • lintoniosmythe Iinton Smith (@lintoniosmythe) reported from Chester-le-Street, England

    @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

  • seldomseenkid16 Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • StevieWalls Steve Walls (@StevieWalls) reported from Chester-le-Street, England

    “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

  • ZicoPete Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SidwellMichael Michael Sidwell 🇬🇧 🇺🇦 (@SidwellMichael) reported

    @virginmedia That's no good The support team do NOT honour their promises, hence my complaint! What other suggestions do you have?

  • Dollydooby Dolly (@Dollydooby) reported

    @virginmedia @whippletom The problem is that you’ve doubled my cost! How is that fair. I now pay more than someone who has just started a contract for 100% slower speeds. How is that fair??!

  • SidwellMichael Michael Sidwell 🇬🇧 🇺🇦 (@SidwellMichael) reported

    @virginmedia I despair, as I said in my starting post, the Customer Disservice agent close my complaint I think he closed it the moment he raised

  • _HeatherAshton Heather Ashton (@_HeatherAshton) reported

    @BendyBen999 @virginmedia I had an outage the other week. Their website says £8 per day compensation, the advisor I spoke to tried to offer me £5 so I called them out on it, so don’t hold your breath! Can’t wait to switch from Virgin.

  • Will_I_Sam_89 Sam Williams (@Will_I_Sam_89) reported

    @virginmedia Also if I follow the link through Twitter how am I supposed to monitor Twitter for a response on here also without closing the live chat? Not fair on the customer putting them in that situation

  • xpamk Adri (@xpamk) reported

    @virginmedia hello. I have experienced a really rude staff on the call and since it is giving in my nerves. Your staff need to be nice to the customers, not because they do not understand WHATEVER your staff says and they need be more understandable and nice. I found it really-

  • Chelsea87675795 Chelsea (@Chelsea87675795) reported

    How can @virginmedia ask me for £58 (existing customer) and a new customer pays £39 - looks like I’ll be leaving and going to @SkyMediaUK

  • Amyylowe Amy (@Amyylowe) reported

    @virginmedia I’ve done this a million times and now spoken to a technical advisor who has now left me with NO internet as opposed to slow internet. I have an engineer coming on the 24th November but I work from home!

  • electester Dave (@electester) reported

    @virginmedia No faults just poor transmission from your side. My reliable speed checker even tells me who is providing your service and that changed yesterday. Please sort this out and pay me the £8.50 compensation for each day lost.

  • johnnyroddam John Pizzamiglio (@johnnyroddam) reported

    @virginmedia Many many times. It tells me you are working on it and hard luck, it’ll be 8 hours. You « fix » it. It crashes the next day. You admit it’s your fault. Be honest with your customers and tell us how many days we have to prepare for with no broadband.