Virgin Media Outage Report in Jarrow, South Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Jarrow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Jarrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Jarrow, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Wallsend, Shiremoor, Seaham, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV |
Community Discussion
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Virgin Media Issues Reports Near Jarrow, England
Latest outage, problems and issue reports in Jarrow and nearby locations:
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
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Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Musafir
(@Headbanger_25) reported
@virginmedia And you’re telling me this may take a few more days. Tell me what the actual issue is
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andy
(@a7powell) reported
@virginmedia Generally unreliable broadband….WiFi pods drop out and reboot every hour for around 10 minutes….fed up of call customer services and being on hold for an hour to then get told to turn it off and back on again…..it’s not peppa pig!
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John Spiers 💙
(@JohnSpiers5) reported
@virginmedia Only on Sky services on the TV, which I don't subscribe to. Service status says broadband is fine. I've rebooted the router, but if anything, it made it worse
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Fabio Dos Santos
(@fabiortsantos) reported
@virginmedia It depends. Virgin Wayleave has had no issue in sharing that info by email. Virgin Engineers had no issue calling me and texting to deal with this.
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Jamie Nairn
(@covrules) reported
@virginmedia I’ve rung several times, been waiting 25 mins + each time, get told they’ll ring me back once sorted - never do. Or like last time just cut me off and don’t ring me back. Getting really fed up now!
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Jamie Nairn
(@covrules) reported
@virginmedia But this issue has been going on for at least 10 days now - it’s not good enough!!!
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Danger Dogs
(@DogsDanger) reported
@virginmedia is there a problem in Barnsley area can’t get the internet?
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Craig Hobbs Photography
(@CraigHobbsPhot1) reported
@dwebberjourno @virginmedia They're shocking! Had nothing but issues and hours on the phone when we joined, months of wrong bills
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G. John Cole
(@gjohncole) reported
@virginmedia Crap signal in SE3 for a week. Virgin Whatsapp help finally told me signal 'unstable' due to recently fixed mast. This was 3 days ago. *When will it stabilize again?* Not good when separated from family in pandemic!
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Benny
(@Benny__H) reported
@virginmedia Thanks.i know what I get from o2 side but what benefits are there to me at home as a VM customer.