Virgin Media Outage Report in Jarrow, South Tyneside, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Jarrow come from postal codes NE32.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Jarrow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Jarrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 12: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Jarrow, South Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, North Shields, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Internet | |
| Jarrow |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Jarrow, England
Latest outage, problems and issue reports in Jarrow and nearby locations:
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming
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Lisa
(@LisaSmythe_RNA) reported
from
Gateshead, England
@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
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IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
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BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
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Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
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gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fundraiser RSPCA
(@FundraiserRspca) reported
@virginmedia What is the point of logging a complaint if you never receive a callback? Who can we complain to take this further? Taking advantage of an 84-year-old man - you should be ashamed of yourselves
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Annie
(@OhFGSWhatNow) reported
@virginmedia I already pay £72 pm for “up to 100mb broadband” plus booster now the bill’s increased - can you give me a good reason why I should pay *another* £5 pm just so your awful Hub 3 can continue to get just-about-sufficient wifi round a small 3 bed house? I shouldn’t need 3 boosters.
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Hamza Jahanzeb
(@hamzajahanzeb) reported
@virginmedia No advice just told thiss nothing that you can do It's not a blockage as was originally going to be next week and I put down two slots... I wouldn't have joined if it would be a two month delay.. ridiculous 😕
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Sara Neville-Relph
(@sarajlo) reported
Well Virgin you spend more time off than on. Complaint after complaint. #virginmedia
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Jonathan
(@redeyeseason) reported
@virginmedia I'm going to be switching provider. Constant issues with virgin Richard Branson doesn't deserve my money
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Dave Ridgway
(@DaveRidgway2) reported
@virginmedia Thanks for the link, why couldn't the 3 people (nearly 4 hours) I spoke to yesterday have provided that? What shall I do first? Raise a complaint (28 days to respond) or wait for y'day's call-back, promised for 5pm? What do you think would be quickest?
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Dave Ridgway
(@DaveRidgway2) reported
@virginmedia I have done these checks multiple times (at least 20), been told there is nothing more YOU can do by your 2nd line support. I'm still waiting for call-backs from 13th Feb, 24th Feb, 7th Mar & yesterday. Customer Service is not fit for purpose. 1/2
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Sara Neville-Relph
(@sarajlo) reported
@virginmedia 55mins on the phone now. Issue no issue #virginmedia
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Gary
(@TheLatchG) reported
@jimconey Totally agree with your comments re virgin.. other than Ryan Air who I align to the same total lack of customer care, VirginMedia are frustrating to contact and operate a disconnected service model.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)