Virgin Media

Virgin Media Outage Report in North Shields, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in North Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in North Shields, Borough of North Tyneside, England 08/07/2025 04:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near North Shields, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, South Shields, Wallsend, Boldon Colliery, Jarrow, Blyth, Hebburn, Chester-le-Street, North Shields and Bedlington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

  • gazza_d Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

  • 66_mazza Mazza 66 (@66_mazza) reported from Newcastle upon Tyne, England

    @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

  • gazza_d Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from South Shields, England

    @virginmedia broadband down??? Ne34????

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Harryafc Harry (@Harryafc) reported

    the @virginmedia circus is back!! So my service was **** so they send me a booster, should be £5 but its FREE! I'm privilaged! They then charge me delivery which is more than the booster itself! SHAMBLES OUTFIT! #stayawayfromvirgin #chooseBT #chooseSky

  • jayrocks_666 Jay (@jayrocks_666) reported

    @virginmedia Hi registered an account can't login, phone numerous times you IT supposed to look at. Phoned again today you reset my password asks me to verify my email and to complete my profile no information to complete as a blank page. Try logging in and says an issue your side

  • dohkell Brown. (@dohkell) reported

    @virginmedia If you say so, but intermittent service is bad. By the time a customer gets to speak with an operator they are often met with nonsensical solutions from foreign personnel who actually don't have a virgin media service. Never mind, no point in replying, I just want it out there

  • claaarkkkeeeeey Dan C (@claaarkkkeeeeey) reported

    @virginmedia It just says loading and brings me to your Home Screen, I’ve got good signal and still nothing?

  • LissyRaine LissyRaine (@LissyRaine) reported

    As a heads up guys NEVER go with @virginmedia. They have been harassing us for money even after canceling our services 3 months ago. We have had 13 calls to get this sorted and been told 3 times it's been sorted only then to get further threatening emails about unpaid bills.

  • simondmarshall Simon Marshall (@simondmarshall) reported

    @virginmedia Do you think it’s fair that virgin doesn’t secure its broadband on my street so that it is liable to interruption but still charges the customer?

  • baingraeme Graeme (@baingraeme) reported

    @virginmedia Logged a complaint directly with Virgin Media's CEO 6 weeks ago. The matter still remains unresolved. You are an absolute nightmare to try and contact to progress anything. Ref C-220422869.

  • CLangley16 Chris Langley (@CLangley16) reported

    @virginmedia That's the problem I ain't Paying for it when you guys get around £160 plus off me a Month!!!

  • simondmarshall Simon Marshall (@simondmarshall) reported

    @virginmedia If virgin doesn’t intend to fix this, just say that.

  • rachkeita Rachel Williamson (@rachkeita) reported

    @virginmedia Hi I’ve set up an account with you but received no email communication, and have a router I need to send back but have been given no details of how to do this. Please can you help?