Virgin Media outages and service status in North Shields, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 3 outage signals in the last 24 hours around North Shields, including 3 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 20, 1:38 PM GMT+1.
- TV (48%)
- Internet (32%)
- Wi-fi (9%)
- Total Blackout (5%)
- E-mail (4%)
- Phone (2%)
The latest reports from users having issues in North Shields come from postal codes NE29 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in North Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 20: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near North Shields, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Washington, Borough of North Tyneside, Gateshead, Sunderland, Wallsend, South Shields, Blaydon-on-Tyne, Chester-le-Street, Jarrow, and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields
|
TV | 4 hours ago |
|
Newcastle upon Tyne
|
Internet | 21 hours ago |
|
Washington
|
Internet | 22 hours ago |
|
Newcastle upon Tyne
|
2 days ago | |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Borough of North Tyneside
|
Internet | 3 days ago |
Nearby cities with recent reports
12 recent signals
9 recent signals
7 recent signals
6 recent signals
6 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, EnglandHello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Gary Nolan (@gaznolan) reported from Mitford, England@virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information
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Nic Johnston 🇺🇦🌻 (@Nicola_Johnston) reported from Mitford, England@virginmedia come on. You just have a good idea from the outage earlier today how long this is going to take. I’m trying to WFH with Covid. @bt_uk how long does it take to switch providers?
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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liam sholder (@liamsholder91) reported from Newburn, Englandwas in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia won't even let me over the automated service
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Sam (@purplelime) reported from South Shields, England@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Steph. (@stephwales_) reported from Gateshead, EnglandWhy can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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Hilly Marshall (@hylt64) reported from Newcastle upon Tyne, England@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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CazzaW (@CazzaW) reported from Walker Gate, EnglandWakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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The Geordie Villan (@geordievillan1) reported from South Shields, England3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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Bella (@SharBella72) reported from Sunderland, England@virginmedia internet is down, again in Sunderland area.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan (@JordanPsych_) reported@virginmedia why am I still getting issues with your horrid internet? been almost 3 weeks and still no fix yet you're 'aware of the issues'
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Neil Willett (@neilontour) reported@virginmedia i have tried that several times before , i am away until friday and if when i get home its still not working properly i will try again , it happened a couple of months ago and they sent an engineer out, but by the time he arrived the service was working properly
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guygorilla (@guygorillacity) reported@Benleo @virginmedia Agree - worst company - taking more than fixed price contract stipulated from an old age pensioner.
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Chrissie (@Luv_Farmers) reported@Benleo @virginmedia I'm surprised that an investigative journalist even accepted these conditions in the 1st place. VM has an awful reputation for this kind of behaviour which is widely known. Sorry this happened to you but it was to be expected
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BigK (@KelvinFavell) reported@virginmedia is there an issue sending out a 360 upgrade box? Told it takes up to 7 days. It is now 12.
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Kelly Turner (@kellyj70) reported@virginmedia I am going round in circles. I’ve DM’d you several times and NEVER get a reply. Terrible customer service.
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Swivel Eyed (@swiveleyed24) reported@Benleo @virginmedia I moved to community fibre a couple of years ago. Quarter the cost, faster Internet and better customer service.
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Howard Freeman (@rwfc236) reported@virginmedia Internet down again, TV Down last week, problems are happening too often to be comfortable, perhaps the time has come to review my provider, there are many companies who chase me, I have resisted so far, but these mounting issues are too much
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Στενδεκ (@stendec6) reported@virginmedia @Benleo Of the 12 companies that Which review, you're the second worst.
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John Mercer (@Merse2506) reported@virginmedia After a week after transfer I still have no NETFLIX. They said 24 hours a week ago. I am a Kylie fanand have already missed promos and now going to miss the show promoted for the past few weeks. If i miss it i will never trust VM again.