Virgin Media Outage Report in North Shields, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in North Shields come from postal codes NE29.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in North Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 30: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near North Shields, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley, South Shields and Morpeth.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Internet | |
| North Shields |
||
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
-
Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
-
Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
-
Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
-
Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
-
JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
-
Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
-
Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
-
Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
-
Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
-
NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
-
Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Allen-Alvarez
(@PabloAlAl) reported
@virginmedia Fully aware of where to go to look, Ive visited this page far too many times, I want is the service that I'm paying for and not have my expensive TV service cut off every few weeks my monthly charge has recently gone up from £23 per month to over £38 with no justification !
-
Hayley Bussey
(@hayley12337) reported
@virginmedia Exeter and seemingly the whole south west have no internet. Service update page is down and automated phone number says there are no faults. Any ideas how I can find out updates on this fault? #absoluteshambles
-
ᖇᑌᔕᔕIᑎᑕᕼᒪEY
(@datamunky) reported
@virginmedia Tried everything but your Service Page says “Oops it’s broken”. Error code on tv is W02. Neighbours reporting the same issue so clearly there’s a fault somewhere.
-
AIMEE.P 💚
(@AimeePh47968168) reported
@virginmedia are you having internet issues in TQ12 area ?
-
Dan Lazarides
(@raiden) reported
@virginmedia I honestly don’t have time to call your team any more. I have spent hour after hour chatting with people or calling automated service lines who/which never resolve the issue. This has been going on since I upgraded to 1gig in January. Who do I speak with for terminations?
-
Katie
(@katiepphoto) reported
@virginmedia Yes it’s saying the broadband is down
-
Transcend | Dan
(@TGuvn0r1) reported
@virginmedia services appear to be down including internet, website and mobile app, any info on the situation?
-
dave
(@devondave8) reported
@virginmedia what's up with service area 18 as we can't tell because your Web page check for faults isn't loading. If I had a quid for every time there was an issue I'd be @richardbranson
-
Sarah Looker
(@SarahLooker4) reported
@virginmedia I've tried logging in to check the service status and I keep getting this
-
Paul Golding
(@goldgard) reported
@virginmedia @ibecks It's not a hub issue the broadband is down across Devon yet you have no reports of an outage!! Sort it out 😡