Virgin Media outages and service status in North Shields, England

Problems in the last 24 hours in North Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near North Shields, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Wallsend, Sunderland, Jarrow, Bedlington, Chester-le-Street, Gateshead, Washington, and South Shields.

City	Problem Type	Report Time
North Shields	Internet	2 hours ago
Newcastle upon Tyne	Internet	22 hours ago
Wallsend	Phone	24 hours ago
Sunderland	Internet	3 days ago
Sunderland	TV	5 days ago
North Shields	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

• 
  Pete Irving (@ZicoPete) reported 5 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  Trid (@TrevorRidley) reported 6 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Gareth Miller (@geemiller71) reported 12 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Gary Nolan (@gaznolan) reported 15 minutes ago from Mitford, England

  @virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information

• 
  Bob Scott (@scotty8461) reported 18 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  LadyDi (@didixon74) reported 21 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 26 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  The Geordie Villan (@geordievillan1) reported 28 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Iinton Smith (@lintoniosmythe) reported 28 minutes ago from Chester-le-Street, England

  @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 30 minutes ago from Whitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 32 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Victoria barry (@VictoriaBarry82) reported 32 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  claire🐱🐾🐾 (@clairekitty12) reported 40 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  David Pearce (@pearceswan) reported 41 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  liam sholder (@liamsholder91) reported 45 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 45 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Sam (@purplelime) reported 46 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  CazzaW (@CazzaW) reported 47 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  liam sholder (@liamsholder91) reported 51 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  liam sholder (@liamsholder91) reported 58 minutes ago from Newcastle upon Tyne, England

  @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ESK7RADIO (@ESK7RADIO) reported 9 minutes ago

  @virginmedia ok it’s been over a week now 2 calls to customer support and I’m still locked out off my account which is stopped me using my app .

• 
  Owain (@OCP_84) reported 10 minutes ago

  My experience dealing with @virginmedia has been nothing short of shambolic. Was with Virgin for years on £93 for full package inc. 2boxes + @tntsports. 2 years on, they want £150 to retain me as a "valuable" customer. However, if I cancel - create new a/c; it's £114

• 
  Andy W (@AndrewW12290183) reported 11 minutes ago

  @virginmedia I have just got off the phone from Virgin customer services who assures me and engineer will collect the equipment on Friday. After 35 years as a Virgin customer I am very disapointed in the poor service I have recieved. Again why do I need to apply for a returns package ?

• 
  Chip Lewis (@crispinlewis) reported 11 minutes ago

  @katybye007 @virginmedia Ive been waiting 3 hours!!!!! Need to renew/cancel contract urgently. This is beyond a joke!!!!!!!

• 
  Edward King (@A7ESK) reported 12 minutes ago

  Right @virginmedia 3 calls in the customer service came through the same procedure and you still haven’t unblocked me so I can watch stuff on the app. What is going on seriously?. and this is almost week three.

• 
  Rob Swain 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RobSwain76580) reported 17 minutes ago

  @virginmedia @MikeHenry58 Following that you get transferred to different depts that still can’t help you. Your customer support is absolutely terrible!

• 
  Dgjbear (@Dgjbear1) reported 17 minutes ago

  @bravemongoose @virginmedia You won’t get a reply from X either. They are simply closed. I’m guessing the company is close to collapse. I’m trying to cancel my contract to after 25 years

• 
  Salmongymnast (@Danny_f1_fan) reported 19 minutes ago

  @virginmedia tq2 area no internet total blackout. Third day now. No fix

• 
  Tim Fry (@lipsyfry) reported 20 minutes ago

  @VMO2News @O2 @virginmedia **** network do not waste your money

• 
  Dgjbear (@Dgjbear1) reported 22 minutes ago

  @virginmedia @DeeEmCee28 Direct messaging here doesn’t help. There are automated responses.