Virgin Media

Virgin Media Outage Report in North Shields, Borough of North Tyneside, England

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The latest reports from users having issues in North Shields come from postal codes NE29.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in North Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in North Shields, Borough of North Tyneside, England 05/29/2025 00:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near North Shields, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: South Shields, Newcastle upon Tyne, North Shields, Gateshead, Chester-le-Street, Hebburn, Sunderland, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouth Shields Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNorth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomGateshead TV

Community Discussion

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Virgin Media Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • tenchylad StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • Rob259 Robert Richardson (@Rob259) reported from Whitley Bay, England

    @virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit

  • iamchrissharp Chris (@iamchrissharp) reported from Washington, England

    @virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday

  • Peterst06328885 Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼

  • mygirlsmyworldx laura (@mygirlsmyworldx) reported from Newburn, England

    @paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia why is it again my WiFi not working but my current status saying everything if fine!

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼

  • jayneecook Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic

  • MarcusRoberts13 Marc (@MarcusRoberts13) reported from Morpeth, England

    @robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare

  • 1HowardWalker Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TzafrirBarak Tzafrir Barak (@TzafrirBarak) reported

    @virginmedia That they are unable to help.

  • SirSkiSlump999 posty (@SirSkiSlump999) reported

    @virginmedia one of your workers has just unplugged the streets internet and the fastest you can fix this is THURSDAY! Three days of no internet means I miss 3 days of work which I do not get paid for. This is awful service bruh

  • Anni3Paul Annie Paul (@Anni3Paul) reported

    @virginmedia I checked the service status but that only refers to broadband/TV/phone. This issue is with the authentication mechanism on your website. It is not working and I need to be able to log in and check my account is secure.

  • SGMathsAcademy Singapore Maths Academy (@SGMathsAcademy) reported

    @virginmedia That team us useless, they've transferred me to the wrong number, told me they would call me back within hour and after 4 hours haven't! Your customer support is horrendous. What is the email address of the CEO?

  • Hendo1980 Hendo1980 (@Hendo1980) reported

    @virginmedia 3pm and still not working internet, which is really useful when you work from home, when is this going to be sorted?

  • MrBlitzed Glen Arnold 🇬🇧🇬🇷🎹🎶🎵 (@MrBlitzed) reported

    @virginmedia Yes and it says 'no issues'

  • mrjoevember Joe (@mrjoevember) reported

    @virginmedia It is. An operator at the contact centre confirmed it. They informed me that the estimated resolution date is 9th March (over 48 hours from when the problem began). As we both WFH, I'm sure you appreciate how inconvenient this is. We wish for this to be deducted from our bill.

  • ThomFairey Thom (@ThomFairey) reported

    @virginmedia Can I get some help, I spent over an hour setting up a new package just to be told there were issues with O2, I was told I would be called back. This was over a week ago. Can I get this sorted.

  • ThomFairey Thom (@ThomFairey) reported

    @virginmedia I don't really want to have to go through the whole process again. I was on the phone for over an hour. It was just sorting out the O2 SIM that was an issue. I said I would happy have the bundle without a sim, but the deal is more expensive without it, and not cheaper.

  • peartdan Daniel Peart (@peartdan) reported

    @virginmedia Hi, I need you to confirm which company is providing your mobile coverage as I need to avoid them when I leave you due to awful coverage.