Virgin Media

Virgin Media Outage Report in North Shields, Borough of North Tyneside, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in North Shields come from postal codes NE29.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in North Shields, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in North Shields, Borough of North Tyneside, England 10/30/2025 13:15

October 30: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near North Shields, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley, South Shields and Morpeth.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNorth Shields E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near North Shields, England

Latest outage, problems and issue reports in North Shields and nearby locations:

  • seldomseenkid16 Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • RobbyRSSRobot Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • ZicoPete Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

  • 40yearsofhurt JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • ScottN1504 Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

  • lintoniosmythe Iinton Smith (@lintoniosmythe) reported from Chester-le-Street, England

    @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • StevieWalls Steve Walls (@StevieWalls) reported from Chester-le-Street, England

    “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PabloAlAl Paul Allen-Alvarez (@PabloAlAl) reported

    @virginmedia Fully aware of where to go to look, Ive visited this page far too many times, I want is the service that I'm paying for and not have my expensive TV service cut off every few weeks my monthly charge has recently gone up from £23 per month to over £38 with no justification !

  • hayley12337 Hayley Bussey (@hayley12337) reported

    @virginmedia Exeter and seemingly the whole south west have no internet. Service update page is down and automated phone number says there are no faults. Any ideas how I can find out updates on this fault? #absoluteshambles

  • datamunky ᖇᑌᔕᔕIᑎᑕᕼᒪEY (@datamunky) reported

    @virginmedia Tried everything but your Service Page says “Oops it’s broken”. Error code on tv is W02. Neighbours reporting the same issue so clearly there’s a fault somewhere.

  • AimeePh47968168 AIMEE.P 💚 (@AimeePh47968168) reported

    @virginmedia are you having internet issues in TQ12 area ?

  • raiden Dan Lazarides (@raiden) reported

    @virginmedia I honestly don’t have time to call your team any more. I have spent hour after hour chatting with people or calling automated service lines who/which never resolve the issue. This has been going on since I upgraded to 1gig in January. Who do I speak with for terminations?

  • katiepphoto Katie (@katiepphoto) reported

    @virginmedia Yes it’s saying the broadband is down

  • TGuvn0r1 Transcend | Dan (@TGuvn0r1) reported

    @virginmedia services appear to be down including internet, website and mobile app, any info on the situation?

  • devondave8 dave (@devondave8) reported

    @virginmedia what's up with service area 18 as we can't tell because your Web page check for faults isn't loading. If I had a quid for every time there was an issue I'd be @richardbranson

  • SarahLooker4 Sarah Looker (@SarahLooker4) reported

    @virginmedia I've tried logging in to check the service status and I keep getting this

  • goldgard Paul Golding (@goldgard) reported

    @virginmedia @ibecks It's not a hub issue the broadband is down across Devon yet you have no reports of an outage!! Sort it out 😡