Virgin Media Outage Report in North Shields, Borough of North Tyneside, England
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The latest reports from users having issues in North Shields come from postal codes NE30.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in North Shields, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Shields and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near North Shields, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near North Shields, England
Latest outage, problems and issue reports in North Shields and nearby locations:
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Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Stu
(@tenchylad) reported
from
Sunderland, England
@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Steph.
(@stephwales_) reported
from
Gateshead, England
1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Steph.
(@stephwales_) reported
from
Gateshead, England
A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
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Real Gaz on a proper bike #fbpe
(@gazza_d) reported
from
South Shields, England
@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
South Shields, England
@virginmedia broadband down??? Ne34????
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emma_975
(@33_e_44) reported
@virginmedia hi, I'm moving home & would like to become a customer but you're making it VERY difficult for me. I could only select an installation date of one month away but wanted to select a month and 2 days. The chat on your website is with a bot not a human... contd
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Daniel Nixon
(@danbobnix) reported
@virginmedia hi, I'm trying to set up my account but seem to be a verification email behind- every time I try to verify my email after receiving a verification I'm asked to resend it but constantly told the one I'm clicking is out of date. Please can you help?
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Stuart White
(@stueywhite) reported
@virginmedia Exactly so why are you sending emails! Also I am still waiting for the box to return the box when the service ends at the end of the month
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matt
(@matt0834) reported
@virginmedia And how dare you say non payment can you not read? You are taking the money but have shut the sim down. Scum
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Stefano Baralla
(@BarallaStefano) reported
@virginmedia Yes, I checked and there is an issue in this area. The problem is that there are issues almost every day. How can I book a technician to come in?
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Emma_975
(@33_e_44) reported
@virginmedia contd... not the installation address as obviously I don't want the current owners of the property to receive my post. Can someone help?
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Mary Lynn
(@marylynn1949) reported
@virginmedia I cancelled my broadband contract by phone yesterday, your agent has confirmed the date of termination of service, and said I would receive a confirmation email within 4 hours. I have not received this. Please do not tell me to look in my junk mail. I already have.
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dan Mc
(@dmcd26) reported
@virginmedia Hi, no need thanks, I’ve spent countless hours going through online help to no avail. Need to speak to someone or have an engineer visit. I’ll just cancel package and go back to sky.
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Damien Levi Park 🏳️⚧️
(@dlpark337) reported
@virginmedia Yes, my contract was different to what I signed up for and I didn’t realise until down the line when speeds + cost weren’t as expected because you don’t expect your provider to just change the contract after you sign a precontract for a certain amount in store.
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Emma_975
(@33_e_44) reported
@virginmedia @virginmedia contd... and the Whatsapp bot Moving home option assumed I was already a customer. Is there no way to have a chat conversation with a human? I don't want to hang on the phone for ages. Also I would like the correspondence and box sent to my current address... contd