Virgin Media Outage Report in Longbenton, Borough of North Tyneside, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longbenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 30: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Longbenton, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Ashington, Gateshead, Sunderland, South Shields, Consett, North Shields, Chester-le-Street, Hebburn, Wallsend, Blaydon-on-Tyne, Stanley, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Ashington |
Internet | |
| Gateshead |
TV | |
| Gateshead |
Internet | |
| Sunderland |
Internet | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longbenton, England
Latest outage, problems and issue reports in Longbenton and nearby locations:
-
Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
-
Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
-
Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
-
Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
-
Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
-
Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
-
Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
-
Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
-
Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
-
Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
-
Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
-
Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
-
Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
-
alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
-
graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
-
Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
velcro 🇬🇭🇧🇲⚒️
(@velcro6) reported
VirginMedia broadband down for anyone in Brighton and Hove? #virginmedia #broadband
-
Gugz
(@gugz_79) reported
@virginmedia I have called customer services who say there is an issue with hub 4
-
Ian Jones
(@ianmjones1981) reported
@virginmedia how the hell do 4 virgjn staff give me so many different prices for same package, 1st was £65 2nd £95 3rd got cut off when I asked for sale team. 4th sales team £53 now I've never paid more than £45 for said package was paying £39 till now. 🙄 £85 is normal price🤔😱
-
nicos georgiou
(@nicos_nick1geo) reported
@virginmedia again down in area 22!!! What the hell is going on!!
-
𝑚𝑎𝑟𝑖𝑎 - #SaveMacGyver
(@voidfrosts) reported
@virginmedia Nope the technician who came yesterday replaced our hub so for the past 7 months I’ve been paying for a old hub which provides only 100mbps or less. Now one of the customer advisors on the WhatsApp chat is telling me I should’ve message before about this? I shouldn’t need to!
-
Kathryn 🥰🥰
(@katholmes27) reported
@virginmedia It just continues to flash white on and off. Another day waking up with no signal...
-
𝑚𝑎𝑟𝑖𝑎 - #SaveMacGyver
(@voidfrosts) reported
@virginmedia From 100mbps to 1gb is a massive change. It’s pretty obvious i needed a new hub. So virgin just continues charging until a customer notices the speed difference? This is not right for some customers who are still not aware, they may be spending more because of this.
-
👽
(@_Livviy_) reported
@virginmedia That's it? You're putting my bill up by another £7 apparently in May when there's constant issues, and I can see I'm not the only one experiencing them. Thanks for confirming that I'll definitely be looking to move provider 👍
-
Gugz
(@gugz_79) reported
@virginmedia Also if this issue is affecting hub4 users, why don’t virgin send out replacement hubs? Surely if you’re paying for gigabyte broadband you should get those speeds?
-
DJ_PaulTUK
(@DJ_PaulTUK) reported
@virginmedia This is an all new issue. Perhaps you should put the news on. Or call your own tel line. It also says there is an outage.