Virgin Media

Virgin Media Outage Report in Longbenton, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Longbenton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Longbenton, Borough of North Tyneside, England 01/15/2025 09:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Longbenton, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Blyth, Sunderland, South Shields, Gateshead, Consett, Chester-le-Street, Washington, Hebburn, Jarrow, North Shields, Wallsend, Whitley Bay and Stanley.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomBlyth Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomSunderland Internet
United KingdomSouth Shields Phone

Community Discussion

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Virgin Media Issues Reports Near Longbenton, England

Latest outage, problems and issue reports in Longbenton and nearby locations:

  • amymccordx Amy McCord (@amymccordx) reported from South Shields, England

    @virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer

  • RobbyRSSRobot L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow

  • RobbyRSSRobot L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service

  • scottilderton Scott Ilderton (@scottilderton) reported from Gateshead, England

    @virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold

  • Clarquey Simon Clark (@Clarquey) reported from Walker Gate, England

    Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service

  • gordysocceruk gordon (@gordysocceruk) reported from Gateshead, England

    @virginmedia How long is this outage going to last been off for neatly 4 hours.

  • RobbyRSSRobot L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GBRChris_A Christopher Anton (@GBRChris_A) reported

    Dear @virginmedia no internet and no-one answering the phone. Help!

  • Ca11umJD Callum Davidson (@Ca11umJD) reported

    @virginmedia I have been trying to call for the past 3 days to renew or cancel my contract. Every time I call it says “our team is busy, please call back later”.

  • WhittomeAlice Alice Whittome (@WhittomeAlice) reported

    @virginmedia I have just received a txt message from Aishwarya at virgin media asking me to provide account number to discuss issues... where is Chris? How do I access the web chat with Chris? Please respond

  • brianoates69 Brianoates69 (@brianoates69) reported

    @virginmedia Spent over 50 minutes on 2 calls this morning trying to clarify my end of contract and notice details, absolutely shocking Customer Services communication. Havent you got any British based Call Centres ???

  • mikedrover Mike Drover (@mikedrover) reported

    @virginmedia Are you going to fix it or will I go elsewhere?

  • Cdnchick74 Julie Pender (@Cdnchick74) reported from Richmond, England

    @virginmedia week 2, day 2 - still no resolution to broadband and no help from customer service. What can I do?

  • jzlondon Julia Zanghieri (@jzlondon) reported

    @virginmedia this is the 2nd day i spend online waiting for your customer service to respond. yesterday you sold me a deal and today you sent me a different one! no way to treat a customer. honestly would never recommend you

  • thelutonproject Laura • The Luton Project (@thelutonproject) reported

    Does anyone else internet keep going down with @virginmedia? Been driving me mad for days now 😤

  • adnansarwar13 Adnan Sarwar (@adnansarwar13) reported

    @virginmedia 1hour on the phone and your team put the phone down on me! Making simple changes to your account should not be this difficult! Definitely not going to upgrade my services now!!

  • JuRobathan Julia Hackforth (@JuRobathan) reported

    @virginmedia I spent 7 hours on the online chat yesterday with no response, 2 hours this morning and either bounced off calls or had shut when calling - appalling service