Virgin Media Outage Report in Longbenton, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longbenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Longbenton, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Consett, Blaydon-on-Tyne, Bedlington, Jarrow, Wallsend, Hebburn, Chester-le-Street, Blyth and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longbenton, England
Latest outage, problems and issue reports in Longbenton and nearby locations:
-
Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
-
Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
-
Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
-
𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
from
Newbiggin-by-the-Sea, England
@virginmedia Absolutely not, I'm not a customer, plus your service doesn't come this far north anyway
-
Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
-
AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
-
andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
-
lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
-
Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
-
John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
-
Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
-
Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
-
michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
-
Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
-
Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
-
John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
-
Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
-
Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Aron
(@AronT_AVFC) reported
@virginmedia If I turn parental controls off it does work. But parental controls have been on for years and never caused this issue before.
-
Mrs T, aka KT #ATYCLB
(@U2justmeKT) reported
@ColinJMorgan I'm with @virginmedia and I'm not having any problems. Will let you know if that changes. Xktx
-
✨♥️🌼 Nikki 🌼♥️✨
(@littlenikkijp83) reported
Internet to work, I have a RING doorbell thst hasn't worked since 1am due to no Internet. Guy told me on phone that there are issues in my area and lots of people have no Virgin media services.... please sort this out, I can't work, have no security on my property, in an....
-
Colin Morgan
(@ColinJMorgan) reported
Anybody else having problems with Gifs and Videos on Twitter since yesterday? On my iPad and J’s Samsung tablet now. App and browser. Everything else works. Seems to be related to Virgin Media as fine on my Business PC which is connected over BT Broadband.
-
lesley watt
(@lcwatt07) reported
@virginmedia yet again, TV froze and turned off. Restarted tivo box but still not restarting. Nearly a daily occurance now and your staff weren't much help on the phone
-
mu🅱️z‼️
(@NoSwearingHere7) reported
@virginmedia the problem has been identified, surely you can fix it, yeah?
-
Kathryn
(@kath_u22) reported
@virginmedia We now have an engineer booked in after having to call you back again however we still have not received a call back from the manager as promised as there is a large list of complaints ongoing. This has now been promised twice to us and just adds to the ongoing issues
-
James Tomlinson 💙
(@jamestoml1) reported
Hi @virginmedia it's proving quite difficult to cancel an install after a house move. Can you help?
-
Simon Hancock
(@simonhancock_uk) reported
@Ponty100mph @virginmedia If they had originally installed when they were supposed to, would you have met the minimum period obligation? If it was entirely VM's fault that the start of your contract was delayed, it looks pretty poor for them to impose minimum term penalties.
-
Alison
(@alison_coole) reported
@virginmedia The broadband seems ok but this is extremely annoying 3 times in one week !! How long is it expected to take to rectify the Twitter issue as it’s now over 24 hours ?