Virgin Media outages and service status in Longbenton, England

Problems in the last 24 hours in Longbenton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Longbenton, England

The most recent Virgin Media outage reports came from the following cities: South Shields, North Shields, Borough of North Tyneside, Newcastle upon Tyne, Sunderland, Wallsend, Gateshead, Blaydon-on-Tyne, Chester-le-Street, Jarrow, Bedlington, and Washington.

City	Problem Type	Report Time
South Shields	TV	34 minutes ago
North Shields	TV	1 hour ago
Borough of North Tyneside	TV	2 hours ago
South Shields	TV	2 hours ago
North Shields	TV	2 hours ago
Newcastle upon Tyne	TV	2 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Longbenton, England

Latest outage, problems and issue reports in Longbenton and nearby locations:

• 
  Neil Todd (@Neil_Rivelino) reported 47 seconds ago from Mitford, England

  @virginmedia @virginmedia still no reply. Have asked 3 times how 2 claim back for our additional browsing fees incurred due 2 #VirginMedia’s incompetence & are ghosted by your ‘customer resolve agent’. great when we spoke to her, was clearly pacifying.Happy to name her & share her email here?

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 54 seconds ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  Mazza 66 (@66_mazza) reported 4 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  Mr Smoggie (@PaulCraig24) reported 4 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  JOP (@40yearsofhurt) reported 5 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Andrew Morris💙 (@Andymorris74) reported 12 minutes ago from Mitford, England

  @virginmedia Your whole system is down! No access to telephone No access to broadband No access to website No access to status checker What’s going on???

• 
  Hilly Marshall (@hylt64) reported 15 minutes ago from Newcastle upon Tyne, England

  @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

• 
  Victoria barry (@VictoriaBarry82) reported 15 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  Keith Dawson (@KeithRwc) reported 16 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Craig Smart 💙 (@CraigSmartUN) reported 24 minutes ago from Gateshead, England

  @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 24 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Carl Walsh (@Carl_Walsh33) reported 27 minutes ago from Wallsend, England

  @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

• 
  Iinton Smith (@lintoniosmythe) reported 31 minutes ago from Chester-le-Street, England

  @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

• 
  Mr Smoggie (@PaulCraig24) reported 36 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  Georgina McGowan (@seldomseenkid16) reported 38 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  CazzaW (@CazzaW) reported 47 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  Paul Jukes A874036 (@UnicornRunning) reported 50 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 51 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Gareth Miller (@geemiller71) reported 56 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Paul Jukes A874036 (@UnicornRunning) reported 58 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 4 minutes ago from Brundall, England

  @virginmedia once again, virgin media stream let's me down, all channels frozen for last 20 mins except BBC ones.. Have had nothing but hassle with this,considering I was expecting the recordable version.. Total BS..

• 
  GJS-Graham (@914GJS) reported 6 minutes ago

  @virginmedia My broadband service is also very unstable at present, Cambridge, Cambs.

• 
  Bruce Findlay /power to the people 🕊✌ (@brucerisk) reported 8 minutes ago

  @PaulGrayDJ @Keef_B_1 @virginmedia Is your tv service working right now? #VirginTVDown

• 
  G Strachan (@Forcegayle) reported 9 minutes ago

  @rilf07 @rebhalp @virginmedia Their social media account posts are never about currently what is happening now. It's terrible.

• 
  Letter Lout (@Letterlout) reported 10 minutes ago

  @virginmedia Good because it’s terrible right now

• 
  Annette Day (@Annette25143451) reported 12 minutes ago

  @deano050505 @virginmedia Mine is the same. Obviously a big problem all over 😢

• 
  THE SARKY COCKNEY (@sarkeycockney) reported 12 minutes ago

  @virginmedia 1 hour how on hold waiting to get through - no answer from anyone on the app - which is just as awful as the website

• 
  Neil Waters (@walty1972) reported 17 minutes ago

  @virginmedia is there an outage in South Gloucestershire right now?

• 
  Blair (@Blair4DFC) reported 21 minutes ago

  @virginmedia Why not put a message on the TV saying that? Lots of your customers will think its an issue on their end. I've turned off and on and changed HDMI cables This sort of thing happens quite a bit when you're watching in apps and you turn off the box whilst in the app.

• 
  Matt Smith (@MattyladKRO) reported 23 minutes ago

  @virginmedia Are you going to post on here when fixed ..like a customer caring company would do ..or just let people spend all day checking