Virgin Media Outage Report in Longbenton, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longbenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Longbenton, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, North Shields, Gateshead, Wallsend, Jarrow, Washington, Whitley Bay, Blaydon-on-Tyne, Consett, Stanley and South Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| North Shields |
Total Blackout | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longbenton, England
Latest outage, problems and issue reports in Longbenton and nearby locations:
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Still not back on @virginmedia any ideas when service will resume
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lorna A
(@Lashcroft26) reported
Hey @virginmedia I’ve been a #virginmobile customer for 8 years. Ordered a PAYG sim for old (Virgin) phone for my mum. 9 days later, 6 calls to customer services the phone is still NOT working. She is 65 has no land line and you have left her vulnerable. PLEASE can you help?!
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Parag
(@p4rag) reported
@virginmedia been having broadband issues all morning, are there issues in NW9?
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Parag
(@p4rag) reported
@virginmedia Can you tell me if there is an issue and whether enigeers have actually been dispatched to work on the issue?
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Samantha Healy 🇪🇺🇮🇪🇬🇧🇺🇳🕊️🕊️
(@SamanthaHealy17) reported
@virginmedia Can someone PLEASE contact regarding my installation issue. Totally fed up of non sensical responses, that have zero relationship to the issues.
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Jade Asman
(@asman_jade) reported
If you're thinking about signing up with @virginmedia.. DON'T!! Unless you want months of bad customer service with no resolution and random chunks of money leaving your bank without warning. £477 taken off me today with no explanation! AWFUL AWFUL AWFUL company!!
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Kelly Haycock
(@kellyfhaycock) reported
@ITVX @ITVXhelp I don't use the service tbh. Most of the stuff I watch on your channels I watch when they're on or use my @virginmedia box. Used to use the Hub but nothing on there really catches my attention. You know there used to be an adult channel called Television X right?
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bruno legros
(@frenchguyinuk) reported
@virginmedia After more than 12 years with Virgin Mobile I expected more repect and customer service
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Eugene O'Connor
(@eugeneoconnor) reported
@virginmedia /4 I was passed from dept to dept and then cut of. I called back ... same again I had to call multiple time and eventually gave up Apparently I have to now cancel all the ordered sims and start again on a third party web site
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Eugene O'Connor
(@eugeneoconnor) reported
@virginmedia If the calls were not dropped purposely, it would suggest a technical issue ... not good for a technical company offering a phone service !! Also you have not addressed why I was given incorrect information or the fact that I have to do all the work to correct the issues!
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Jas
(@7Jas13) reported
@VirginMediaIE have spent over an hour trying to cancel my Virgin media package. Service is shocking. I have been cut off several times and recited no call back. My contract ends this month and I have tried many times since December