Virgin Media outages and service status in Longbenton, England

Problems in the last 24 hours in Longbenton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Longbenton, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Gateshead, Newcastle upon Tyne, Jarrow, Sunderland, South Shields, Consett, Blyth, North Shields, Whitley Bay, Blaydon-on-Tyne, Washington, Borough of North Tyneside, and Chester-le-Street.

City	Problem Type	Report Time
Wallsend	Wi-fi	1 day ago
Gateshead	Internet	3 days ago
Newcastle upon Tyne	Total Blackout	6 days ago
Wallsend	Phone	6 days ago
Newcastle upon Tyne	Internet	7 days ago
Jarrow	Total Blackout	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Longbenton, England

Latest outage, problems and issue reports in Longbenton and nearby locations:

• 
  Maxine Tennet (@maxinetennet74) reported 5 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Sam (@purplelime) reported 8 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Adam Appleby (@adamappleby) reported 9 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 12 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Steph. (@stephwales_) reported 13 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  Stu (@tenchylad) reported 13 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Paul Jukes A874036 (@UnicornRunning) reported 13 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Keith Dawson (@KeithRwc) reported 16 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Gareth Miller (@geemiller71) reported 23 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 31 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Fraser Porter (@TheFraserPorter) reported 42 minutes ago from Newcastle upon Tyne, England

  @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

• 
  liam sholder (@liamsholder91) reported 46 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Sam (@purplelime) reported 49 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  Victoria barry (@VictoriaBarry82) reported 50 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  liam sholder (@liamsholder91) reported 51 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  Gary Nolan (@gaznolan) reported 52 minutes ago from Mitford, England

  @virginmedia Ridiculous service from your team in Manilla. Both Joy & Brian telling me I wasn't able to pass security because I couldn't tell them my next bill date as the package/contract is ended even after telling them my normal date and all other DP information

• 
  CazzaW (@CazzaW) reported 53 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  claire🐱🐾🐾 (@clairekitty12) reported 54 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  LadyDi (@didixon74) reported 55 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  Steph. (@stephwales_) reported 56 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon Ashman (@JonAshman2) reported 8 minutes ago

  @virginmedia I’m paying £176.00 per month for your services so quite frankly an apology isn’t good enough I’ll contact yourselves later regarding my contract the service you now offer is woeful

• 
  Troy Pemberton (@tpembe1) reported 10 minutes ago

  @virginmedia Just rang customer service and now been promised a date of 8th of July at 3pm. Like I said previously the date keeps moving.

• 
  Paul Williams (@bushmills7d) reported 12 minutes ago

  @virginmedia another day with out service. That was nearly all day yesterday and so far 4 hours today. That’s three times this week so far. But I bet you’ll still take your money for no service

• 
  Sam Ed (@iam_samedoho) reported 17 minutes ago

  @OgaHans MTN is one of the biggest network operators in Nigeria. EE, Virgin Media O2, Vodafone, and Three are the major network operators in the UK. EE coverage is very good because BT owns and operates it using its existing infrastructure. Most of the smaller network operators are resellers. They bulk-buy wholesale - network minutes, texts, and data at a heavily discounted rate from (like EE, VMO2, or VodafoneThree) and resell it to people. Their coverage isn't good because they are limited. They are only competitive on price, not on coverage.

• 
  TinaThomas (@haditaminuteago) reported 20 minutes ago

  @virginmedia our internet has gone down, AI bot says we need a new hub and will send one in 3 to 5 days . Will I get a refund for the days I have no service?

• 
  Duncan Waugh (@waughzone) reported 24 minutes ago

  @virginmedia No change. Service still intermittent at best.

• 
  GrumpyByName 🇮🇱 (@LessGrumpy) reported 24 minutes ago

  @virginmedia Wrong. Insurers got slaughtered for this sort of behaviour and rightly so. I’m still paying a third more than the price you would offer a new customer. Case number is C-2906261078.

• 
  Sandra Robinson (@mrsluc) reported 26 minutes ago

  @YeshuaFoxtrot @virginmedia I read on here everyday about issues, I have to be honest they are the best I've had. Three years and never an issue, well apart from the persistant cold calls. I sympathise with people who do, I was with Sky and had to reset my modem 3 times a day.

• 
  Legal Eagle. (@ACLegalServices) reported 27 minutes ago

  @virginmedia I am seriously thinking of leaving Virgin after 25 years or so as you are about to double my bill to £62.00 a month for speeds of 120mbps. Any recommendations to replace them with a reliable service, that I have had with Virgin. Difficult to talk to them on phone

• 
  kikidabon (@chrisgibbons31) reported 30 minutes ago

  @virginmedia my Internet connection gas just turned off.. is there s problem in the mk43 area?