Virgin Media Outage Report in Longbenton, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longbenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Longbenton, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, North Shields, Gateshead, South Shields, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| North Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longbenton, England
Latest outage, problems and issue reports in Longbenton and nearby locations:
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia three times since I first reported that I was having problems with all my services and it has gone down again
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@virginmedia .... 0420 and still no service 😡😡😡😡😡
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TY I 92
(@TonyYoull) reported
from
Newcastle upon Tyne, England
Shouting at Virgin Media on the internet work fix the problem. Pass it on
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Danny Robinson
(@dannyrobbo82) reported
from
Wallsend, England
@virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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msssannn
(@zunairah130409) reported
@virginmedia When is the issue going to be fixed??
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Les Bristow
(@Les_Bristow) reported
@virginmedia Both wired and wifi connections. I still get connection problems with my laptop connected directly into one of the router Ethernet ports. I am in Area 24. Connection seems to be more stable over the last hour.
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Elisabeth Hobbes, author same on 🐘
(@ElisabethHobbes) reported
@LeePartridge16 @virginmedia This is one of my bugbears. I’m in a similar situation. Tempted to leave then return as a new customer in a year but what a pain!
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Debs
(@debstergr) reported
@virginmedia You just want me to get sick and drop my issue, I’ll just go elsewhere as customer care is none existent. I have issues with your service & you keep telling me to look into sorting it out. No how’s about you do it??
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Julie Gay 🏳️🌈 she/her
(@JuliesNB) reported
Hey there @virginmedia I'm one of the customers whose WiFi has been up and down recently. I've now run out of mobile @EE data because of it. I reckon you should pay for mine and @ManicMadman's mobile data. #virginmedia #VirginMediaoutage
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HabZ Rahman
(@HabZ360) reported
@LeePartridge16 @virginmedia I have been with them for over 20 years in one form or another and get exactly the same treatment. What's worse is I have friends who have all had their bills reduced but for some reason, I am unable to get the same deal and they literally live down the road from me!
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PIJINNN
(@Pijinnn_) reported
@virginmedia How do I recoup the losses from my working day and outage time?
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia An engineer was supposed to be with me between 12:00 - 16:00 today. Am I to take it they’re not coming? There’s a £25 cancellation fee if I am not in / cancel… I expect that £25 off my next bill please?
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Jamie Malley
(@JamieLichtie) reported
When I first moved to Frome I took out broadband and TV with a company called Blueyonder. They eventually became @virginmedia. After 25 years I finally managed to cancel my contract with them. Only took 2.5 hours and three phone calls…
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The Fleece
(@FleeceBristol) reported
No internet at The Fleece since Tuesday afternoon. Lost over £2k in bar sales at last night’s gig as we can’t take card payments. Still offline 24 hours later. No answer at tech support. Been in helpline queue for 7 hours. Shitshow! #virginmedia @virginmedia