Virgin Media Outage Report in Longbenton, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Longbenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Longbenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Longbenton, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Jarrow, South Shields, Gateshead, Wallsend, North Shields, Consett, Washington, Whitley Bay, Chester-le-Street, Blyth, Stanley, Hebburn and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Jarrow |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Longbenton, England
Latest outage, problems and issue reports in Longbenton and nearby locations:
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
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Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Loraine Stannard
(@lollypop63) reported
@virginmedia is there an issue in N19? I have no TV and my elderly mum has no landline again which is essential!
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gareth drew
(@biddescombe) reported
@virginmedia 3) nothing can be done until the 18th October when my phone line gets switched off, and then I have to book an engineer to call which could take weeks, in the meantime my emergency alarm will be out of use and I will be unable to call for help if I have a fall
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StreamSmiths
(@StreamSmiths) reported
@virginmedia Okay my misunderstanding then, but do you still not see the irony that I can use a 3rd party device to use your service but not your own?
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𝕯𝖊𝖆𝖓𝖔𝖇𝖆𝖌𝖎𝖔
(@Deanobagio) reported
@footballfeudz Unacceptable that weve all had no connectivity to the PSN network for 8 days. I will not be paying for my net for those 8 days and counting. We shouldnt have to input these details at the end of the day. I want a proper fix asap #virgin @virginmedia @PlayStationUK #psn
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JoSowSew
(@SowSew69) reported
@virginmedia When talking about a data breach I'm not thinking it is best to suggest I post details on Twitter. I've called and spoken to a lady and she put me on hold to speak to someone and never came back to the call.
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Sir Ashley Marriott 🇪🇺🇬🇧🇺🇦
(@DarthMarriott) reported
@virginmedia And this is a company that supposedly handles huge amounts of data! They need to sort out their own internal transmission of data. Thier techs don't seem to know there are problems with PSN. Laughable (if I wasn't paying for their [lack of]service)!!
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Sarah
(@SarahMcMast3r) reported
@virginmedia Yeah I’ve used them, there’s no issues with the box or in the area apparently
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Sir Ashley Marriott 🇪🇺🇬🇧🇺🇦
(@DarthMarriott) reported
Virgin Media must be the singularly worst company to deal with, bar none! Three technicians have failed to communicate my problems with regards to connecting to PlayStation Network. I'm just wasting my time going round in circles. Time to end my contract I think.
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Loraine Stannard
(@lollypop63) reported
@virginmedia Yes it states problem with tv but not with landline.
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gareth drew
(@biddescombe) reported
@virginmedia 6) be done until 18th October is unacceptable, surely there is a back up situation in place for customers who have Careline phone lines? Thank you for your time I hope you can provide me with an answer to my problem and not tell me I have to wait until 18th October