Virgin Media Outage Report in Cramlington, Northumberland, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cramlington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cramlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (44%)
-
TV (23%)
-
Wi-fi (13%)
-
Total Blackout (12%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Cramlington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Sunderland, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington, Jarrow, Boldon Colliery, Blyth and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Shiremoor |
||
| Gateshead |
Wi-fi | |
| Gateshead |
TV | |
| Sunderland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cramlington, England
Latest outage, problems and issue reports in Cramlington and nearby locations:
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So now moved to @vmbusinesshelp line instead of residential activated yesterday and new router installed with no problems. Tonight 7.19pm internet goes down? 7.45m internet goes down? I am paying significantly more and receiving the same poor line?!?!?
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia No. A problem with order of some description.
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
-
Ray Spencer MBE
(@rayspencermbe) reported
from
South Shields, England
Stay Healthy Stay Safe -final message from @virginmedia text service. It should read stay patient stay calm. Hopeless service and very slow!! I never thought I say I’d rather just wait on hold for the operator
-
Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️
(@SandyMcWatson) reported
from
Newburn, England
@virginmedia Yes. There is a known issue in my area but no "explanation". It's states the fix estimate is 3pm. That's almost a whole day's salary.
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider
-
Trish
(@YummyMummyMo) reported
from
Whitley Bay, England
@kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!
-
me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia yet again my internet down.
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
-
Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
-
Kirsty Rockett
(@KirstyRockett) reported
from
South Shields, England
@virginmedia my 80 year old mother is in ill health, in June I helped her online cancel paper bills, since this time we have done this another 2 times,Mam has tried to call no answer after 45 on hold,Ive just tried to email with the address on rear of bill, it doesn’t work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Anthony
(@ronanto7) reported
@virginmedia Em, it help if support could take a call for support!? The screen says please wait while trying to load. Lights are on box
-
Andy May #GSBOUT
(@imandymay) reported
@SophieEB @virginmedia Virgin has to be the worst service I’ve ever experienced. Constantly let down. Switched to a Vodafone package and it’s been plain sailing since.
-
Marian
(@marianpgordon1) reported
@virginmedia Have received an email from webteam@virginmedia detailing the setting up of a DD along with the customers VM account no and bank account details...this is not my account and I am not a VM customer. Have tried numerous ways to contact you
-
Eggroll👍🇬🇧🇯🇵
(@Eggroll_Shogun) reported
@virginmedia My sister is a very busy woman, and after several calls where you have failed to do what you promised and/or hung up on her I'm not sure she is willing to put up with it any more. You could of course call her, as you've promised thrice but never done.
-
🚀
(@ToTheM0000N) reported
@virginmedia The person I took the screenshot of has been waiting over 24 hours. It doesn’t sound like I’ll get a reply back tonight so no doubt another long day at work tomorrow. Thank you for replying so quickly though. I’ll call and cancel this contract.
-
Lea Aldover
(@LeaA1113) reported
@virginmedia Please note I also experience significant download speed limits downloading from Microsoft Xbox...that can’t be a router reset issue and I’m not sure if it’s being throttled. Family close by with Xbox don’t get that issue and it is consistent.
-
Dogs, Et-Setter-ra.
(@Pupperpotamus) reported
Waiting on hold trying to cancel a @virginmedia package (I'm not even leaving Virgin, I'm transferring to a @vmbusiness package for work) absolutely has to be one of Dante's circles of hell Half an hour in to holding with god awful, low bitrate music that keeps changing volume😬
-
Paul Cargill
(@paulcargill) reported
@virginmedia Been through all that however the router is in the same place it’s been for last 3-4 years and I’ve never had a problem but again my speeds are dropping below 10mbps which is nowhere near good enough on the M200 package.
-
yasmin
(@yasminwaifu) reported
@virginmedia WiFi has been down for ages and I’ve missed a whole day worth of my online classes. what is going on ?!
-
Dr Emma McKenna
(@Emmamckenna) reported
@RaPowell92 @virginmedia Their customer service is horrendous. You could try asking on Nextdoor what your neighbours recommend?