Virgin Media Outage Report in Cramlington, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cramlington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cramlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Cramlington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Whitley Bay, Blaydon-on-Tyne, South Shields and Morpeth.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Internet | |
| North Shields |
||
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Cramlington, England
Latest outage, problems and issue reports in Cramlington and nearby locations:
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
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Helen Freeman
(@HelenWFreeman) reported
from
Whitley Bay, England
@virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router
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laura
(@mygirlsmyworldx) reported
from
Newburn, England
@paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
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TY I 92
(@TonyYoull) reported
from
Newcastle upon Tyne, England
Shouting at Virgin Media on the internet work fix the problem. Pass it on
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
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Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia why is it again my WiFi not working but my current status saying everything if fine!
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Earl Nicholson
(@Earlosnicho) reported
from
Blaydon-on-Tyne, England
@virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday
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Marc
(@MarcusRoberts13) reported
from
Morpeth, England
@robhinds @mark395625 @virginmedia It’s always baffled me how existing customers don’t get decent deals when you’re showing loyalty by staying with them. It’s the same with all utilities and when they say you have to CALL to cancel it turns into a nightmare
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kelvin Eric Hughes 💙
(@KelvinEHughes) reported
@sarapascoe @VirginActiveUK @virginmedia did a similar thing to me. Never used their services yet tried to charge me hundreds then threatened me with court. Took an age to sort out. I will never, ever use a Virgin product again. Worst customer service ever.
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Stephanie Bird
(@dreamcatcher91) reported
@JimSellek78 @virginmedia I have to keep them though because of their broadband. I’ve tried other companies and they buffer. That’s the problem. I have cancelled the tv though cuz it’s ridiculous when there’s all the catch up apps for normal tv and Netflix now tv Amazon prime etc
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St Domingo’s Ian’s Bar
(@ianq72) reported
@virginmedia 3 nights on the run my internet has gone off after midnight, and you being a cheeky bastard ask me to check my wires haven’t come lose , seems everyone must have Dodgy wiring, nothing to do with your poor service plus your asking for more money 😡
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BZSM1TH
(@BazingaSmth) reported
@virginmedia So you will be charging us to rectify an issue that you have caused. Pretty fed up with the way Virgin treats its customers. Time to change providers. BT or Sky definitely looking better
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iMaCaaax 🧤
(@iMaCaaax) reported
@PhillipsBrosCod @Nolannncfc @virginmedia sort u **** cons out people losing money and will you offer discount ? for your problems
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David Pearce
(@pearceswan) reported
@virginmedia The senior advisors on Customer Support have no idea I suggest you strain them and get it to them first so when we call directors in the right place, and what about the £5 increase every month that you want of me it’s not a bit expensive! 23 years I’ve been a customer
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Paul Cassaretto
(@MoanyMonk) reported
@virginmedia back in 2020 I upgraded to 1gb so needed a new router. Got new router and I sent old router back. Got a email a month later asking where it is which I overlooked at the time. I've had to cancel my contract as I'm moving house but new house not ready so i had to cancel
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Alex Bowers
(@bowersbros) reported
@JagexKieren I recently did this with my virgin media setup, and have had no problems with dropouts since
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Peter King
(@lawntidy) reported
@virginmedia Managed to speak to a U.K. based assistant who was sympathetic to the issues and is sending an engineer out on Friday morning. Took several hours to get to this point. After months of stress. Website help pages useless imho. Help desk have same mindless set to follow.
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Alyn McFetridge
(@themcfet) reported
Anyone else having Virgin Media issues in or around Belfast? Just for a change, like. #virginmediadown #virginmedia #belfast