Virgin Media Outage Report in Cramlington, Northumberland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cramlington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cramlington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cramlington, Northumberland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Hebburn, Sunderland, Jarrow, Borough of North Tyneside and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cramlington, England
Latest outage, problems and issue reports in Cramlington and nearby locations:
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS
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𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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TY I 92
(@TonyYoull) reported
from
Newcastle upon Tyne, England
Shouting at Virgin Media on the internet work fix the problem. Pass it on
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Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
.@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@virginmedia .... 0420 and still no service 😡😡😡😡😡
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia three times since I first reported that I was having problems with all my services and it has gone down again
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Danny Robinson
(@dannyrobbo82) reported
from
Wallsend, England
@virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.
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Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Mitchell
(@mitchelllou) reported
@virginmedia my son has been trying to cancel student house broadband since July - spent hours on phone - had been told it was cancelled but direct debit still being taken.cancelled by letter but no contact - too scared to cancel direct debit for credit score ££££ out of pocket ?
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Linzi Mackie
(@LinziMackie) reported
@virginmedia Does this mean some technician was given feedback? I stressed in my conversation that the complaint was NOT about VM staff but about poor signal, strength and overall service. I am often without reliable services for days at a time and have received a penny in compensation
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SLC Roads
(@SLCRoads) reported
Road closure: Glasgow Road, East Kilbride is closed between A749 Glasgow Road and a point 135 metres southwards from 9.30am Monday 24 October to 6pm Wednesday 26 October for emergency Virgin Media apparatus repairs. Diversion via A749 Glasgow Road, Glasgow Road and vice versa.
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Chunk Cragg
(@ChunkCragg) reported
@virginmedia please please can someone help me with my bill, I cannot deal with the people on the phone, should be illegal dealing with your customer services, I renewed my contract with you 31st august, but youve forgot to do it?!? Now your guy is trying to re sell me another 1!
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LesleyMcIntosh
(@LesleyjMcIntosh) reported
@virginmedia awful customer service! Repeated rescheduled installation visits. Was meant to be tomorrow after a month of waiting and was told today it won’t be going ahead and it’ll be another month! Still waiting for a manager to phone me back. I will be going elsewhere
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CJ
(@Socks8818) reported
@virginmedia hi, I've tried to cancel a contract with you yesterday put yous hung up on me twice and ghosted me :)
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Munty
(@Liam_safe_hands) reported
from
Bar Hill, England
@virginmedia Back up and running, but not happy with the service
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Peter Hatfield
(@PeterHa63681072) reported
@virginmedia Maybe your website should ring the number instead? That way it can present accurate information and save me having to do its job. I avoid calling if at all possible as customer service is appalling to deal with
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Dale Jewitt
(@PterodacDale) reported
@virginmedia back again. Finally had an engineer come to install new box. No actual install done as I didn’t really want it in the first place but took the box and told I can just connect via WiFi for on demand and Netflix etc. That’s not working. Rang to try and sort… 1/
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claire lewis
(@claire_rlewis) reported
@virginmedia @itsmeAlexVega In contract and Virgin won’t release me even though they’re not fulfilling their side of contract to provide me with a service. DO NOT USE @virginmedia they obviously have a serious issue they’re unable to rectify