Virgin Media Outage Report in Whickham, Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Whickham, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Jarrow, Borough of North Tyneside, Sunderland, Newcastle upon Tyne, North Shields, Gateshead, South Shields, Durham, Whitley Bay, Consett and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Jarrow |
Wi-fi | |
| Borough of North Tyneside |
Wi-fi | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whickham, England
Latest outage, problems and issue reports in Whickham and nearby locations:
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@kerouac151 @virginmedia Posh down there mind
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
@nowtgoodtosay @virginmedia And every bad experience you have, they make sure the next one is worse. Like a competition!
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Kirsty Ferry
(@kirsty_ferry) reported
from
Blaydon-on-Tyne, England
@virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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A. D. G. McGeorge
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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Hells Bells 🐶
(@hellsbells610) reported
from
Gateshead, England
@virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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Chilli Vanilli
(@AdamOnCaffeine) reported
from
South Shields, England
Can anyone at @virginmedia virgin media tell me why the internet drops out every time it rains? The technicians only want to diagnose a fault on the line to the house and they never seem to be out when it's also raining. It's very frustrating.
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Day
(@alexrday) reported
@SkyHelpTeam Exceptional customer service from Bernadette today, helping us arrange a home move and adding broadband to our package. She was so helpful and knowledgeable. Excited to bin off Virgin Media to be honest. 👍🏻
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Debra Doyle
(@debsdoyle71) reported
@virginmedia can someone please explain how your customer service staff can get our package wrong after having 2 x 2hrs phone calls and why as an existing customer we have to pay more than a new customer......worst customer service in the world 😡
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Ozzy Wong
(@ozzy_wong) reported
@virginmedia Just found out my Broadband is not being fixed for another week because of technicians fixing an issue in my area, customer service was great but this is ridiculous, no warning of maintenance? For a whole 2 Week Outage, what kind of system is this
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Jenny Robinson
(@jenny_k_r) reported
Terrible service received so far from @virginmedia. 4 week delivery time for a router/starter pack to plug into a house already set up with Virgin, what a joke!
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Nigel Clark
(@NigelClark78) reported
@virginmedia Can I also ask , if again when I get home from work tonight and do a reset and still unable to connect what will be the next steps as I didn't get much help from the customer service that I had a 40 minute conversation with earlier.
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🐿️ 🐰 Ritsu 😸 🐶
(@Shadowcatuk) reported
@virginmedia Do you have an email address I can talk to your CS on? Contacted using the Whatsapp on 18/04 and got passed on to Customer Relations No reply from them at all so messaged again today and I get a generic bot asking if my query is regarding broadband, TV or home phone
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Debzy G♍️🇯🇲🏴🇬🇧
(@brummiedebz) reported
@virginmedia I’ve done this. Says no issues. I’ve rebooted the hub it came on for a short while and then went off again and I had red flashing lights all over the ***. It’s just come back on, but who knows how long for. There’s clearly an issue.
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emma83
(@emma83) reported
@virginmedia It’s updated now yes. As of 6pm. But the same happened yesterday, and then it went down again during the day. My only assumption is works are being done during the day. But this doesn’t work well for home workers.
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Chris Haynes
(@HAYNES1E) reported
@virginmedia @virginmedia this is certainly not the case in KT6. You are without doubt the worst broadband provider. #shambles #ripoff
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emma83
(@emma83) reported
@virginmedia Can someone tell me what’s happening with the broadband in M22 area? It was down all day yesterday ( confirmed on checker) and came back on at 6pm ish. The same happened today. I work from home and need access to the internet during the daytime.