Virgin Media Outage Report in Whickham, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Whickham, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, South Shields, Wallsend, Boldon Colliery, Consett, Jarrow, Hebburn, Chester-le-Street, Durham and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Whickham, England
Latest outage, problems and issue reports in Whickham and nearby locations:
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Mark Wilson
(@HebburnCurly) reported
from
Hebburn, England
@virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
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.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Steven Smith
(@Steven_Smith89) reported
from
Longbenton, England
@virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom
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BEYOND VINYL
(@beyond_vinyl) reported
from
Newcastle upon Tyne, England
@vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.
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Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Jacqueline Critchley
(@Jacq_Critch) reported
from
Longbenton, England
@virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
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Chrissie
(@chrissielouenid) reported
from
Newburn, England
@virginmedia poor service strikes again !
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Steven Smith
(@Steven_Smith89) reported
from
Newcastle upon Tyne, England
@virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Ward
(@dannyward_10) reported
@virginmedia I don’t get why I pay all this money for your ****** services absolute dog **** going off constantly last few days especially with 10 min to go in a FA cup final **** your box and your money am gettin a dodgy stick
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Truth seeker
(@Truthseeker_925) reported
@virginmedia Hi I live in Croydon CR0 postcode Can u please advice why internet service is down?
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greg ❤️ The DADDYDADDY
(@UkNoWmEGregyP) reported
@virginmedia @virginmedia you representative hung up on me and advised 1 per cent packet loss isnt bad lmao im getting 8
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Guy
(@GuyHiggins7) reported
Hi @virginmedia - When a customer doesn't renew a contract with you and that customer offers to return your kit and you decline and instruct the customer to dispose of it, is it acceptable to send that customer numerous "no reply" emails and text demanding the return of the kit ?
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greg ❤️ The DADDYDADDY
(@UkNoWmEGregyP) reported
@virginmedia phone call with VM representative hung up on me 1 per cent packet loss i think is fine - 1% packet loss is unacceptable. Good quality internet circuits should have 0.1% packet loss or less. If you are getting 1% packet loss you will have problems with any realtime applications
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Danny Ward
(@dannyward_10) reported
@virginmedia I don’t get why I pay all this money for your ****** services absolute dog **** going off constantly last few days especially with 10 min to go in a FA cup final **** your box and **** your money am gettin a dodgy stick
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Danny Ward
(@dannyward_10) reported
@virginmedia pay all this money for your services yet there ****** ****. **** your boxs and **** your money. Dodgy stick is gettin ordered
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Lydia Martens
(@ldmartens1) reported
Our @virginmedia experience is like Hotel California. You can check in any time you like but you can never leave. First phoned to cancel in January, then again in March & they now want £175 for services not rendered & a £40 leaving charge 😮😮. /1 #ripoffBritain
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Mark
(@Vass88) reported
Just stopped the third potential customer moving to @virginmedia this week. Nice campaign I'm having and its working!
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Laura Sayle
(@laura_sayle) reported
@virginmedia what’s happening to your service in Leeds? It’s been down for hours. Please respond.