Virgin Media

Virgin Media Outage Report in Whickham, Gateshead, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whickham, Gateshead, England 08/26/2025 23:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (23%)

    TV (23%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whickham, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Shiremoor, Gateshead, Sunderland, South Shields, Whitley Bay, North Shields, Blaydon-on-Tyne, Cramlington, Consett, Jarrow, Boldon Colliery and Hebburn.

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City Problem Type Report Time
United KingdomWallsend Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomShiremoor E-mail
United KingdomGateshead Wi-fi
United KingdomGateshead TV
United KingdomSunderland Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Whickham, England

Latest outage, problems and issue reports in Whickham and nearby locations:

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

  • geemiller71 Gareth Miller 🇺🇦 (@geemiller71) reported from South Shields, England

    @virginmedia broadband down??? Ne34????

  • 66_mazza Mazza 66 (@66_mazza) reported from Newcastle upon Tyne, England

    @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

  • UnicornRunning Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

  • gazza_d Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

  • Stevedey Steve Dey (@Stevedey) reported from Newburn, England

    @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

  • clairekitty12 claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

  • gazza_d Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Dazc090861 Darren Coomber (@Dazc090861) reported from Cardiff, Wales

    @virginmedia can you tell me what has gone wrong with your company!?!? I have been with you for years, without complaint but, since Dec 21, you change my contract, without my say-so & despite constant calls for 6 months, still nobody will take responsibility & sort it out!!! 😠😠

  • rcolqui1 Rob Colquitt (@rcolqui1) reported

    @virginmedia Thankyou for the swift reply! Same issue occurs... Its when I select which box I have

  • markdavemason Mark Mason (@markdavemason) reported

    @virginmedia I just wanted to see the bundles and prices but as an existing customer it appears I’m not allowed to do that and must jump through hoops to get any information. I’m going to wait and see what the fibre roll out in this area does for us. Doesn’t make you feel valued though.

  • wanna_be_dj Matty M (@wanna_be_dj) reported

    @virginmedia Is that using the MAC address? Apologies haven’t looked at the link. If yes, I tried that before and it caused all kinds of problems.

  • appleblossomBe appleblossomB (@appleblossomBe) reported

    @virginmedia I’ve complained I’ve given you the reference I’ve had an email back which bears no relation to my complaint . Your company is appalling . I’ve switched to BT . Your co is trying to get £ out of me until end of July for services I have not & will not receive . Horrendous

  • ArcticFox1977 ArcticFox19779 (@ArcticFox1977) reported

    @virginmedia So now we have no Internet for 5 days now. My son can't connect with his tutor and my wife can't do any work/uni assignments because of this rock bottom rubbish service from virgin who claims they are lightning fast. There's nothing lightning about your customer service/ enginee

  • gavhobbs Gavin Hobbs (@gavhobbs) reported

    @virginmedia I'm having trouble with your website. Ever since I started using Volt I dont seem to be getting the speeds I should. I also went to downgrade my package as a result of having volt, and the bot that the website uses is useless!

  • mattfoster2010 _mattfoster2010 (@mattfoster2010) reported

    @EJsKnitsGB i went out for a lunch and a catch up with a friend earlier, it was nice but it's really hot here, came back and within an hour of being back we had a power cut, apparently Virgin Media had an outage so it might be connected.

  • 4a6d65 Jamie Saunders (@4a6d65) reported

    @virginmedia I'm asking, if I was an existing customer now or a new customer about to leave their minimum term, how much are both packages? Surely someone at VM must know without needing access to my account?

  • 4a6d65 Jamie Saunders (@4a6d65) reported

    @virginmedia and I'm an existing customer, who has come to an end of an O2 contract (not planning to renew, wasn't for a phone) and I'm not sure I see what Volt benefit I'm getting here?