Virgin Media

Virgin Media Outage Report in Whickham, Gateshead, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whickham, Gateshead, England 03/18/2025 05:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whickham, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whickham, England

Latest outage, problems and issue reports in Whickham and nearby locations:

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

  • chriswadehome Chris Wade (@chriswadehome) reported from Whitley Bay, England

    @virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help

  • Chickawacka Phil Byrne (@Chickawacka) reported from Gateshead, England

    @virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else

  • Deborah24780132 Deborah Gibson (@Deborah24780132) reported from Newburn, England

    @VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!

  • lbschmee Liam Bowering (@lbschmee) reported from Gateshead, England

    Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia No customer service just ignore customers

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Customer service non existant

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    @virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Why can't you just deal with by dm and resolve the issue

  • Markticus 𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported from Consett, England

    Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @BurnleyJo @virginmedia Yea they’ve got issues with certain channels

  • shenry1972 me (@shenry1972) reported from Whitley Bay, England

    Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MKharal786 Mohammed J Kharal (@MKharal786) reported

    @richardbranson Dear Mr Branson, I would like to bring to your attention, how terrible the service has been from one of your companies, Virgin Media. It has been over a year since I’ve been experiencing issues but NOT a single person in your organisation has taken responsibility.

  • PaulWhitelegg Paul Whitelegg (@PaulWhitelegg) reported

    @virginmedia John, thank you for the reply. Currently things are working. However, that misses the point. It’s the inherently unreliable service that is objectionable. This comes in different guises: drop outs; reduced speeds; variable WiFi signal strength. And its been like this since Jan.

  • emkaybeesoon Michael John Kemp. GSM. esq. (@emkaybeesoon) reported

    @virginmedia @boola81 Internet has been down in LU6 3AG since 15:00 yesterday with nothing on your status page, pings to google are intermittent and lots of time outs.

  • Crystal27674320 Crystal78 (@Crystal27674320) reported

    @virginmedia can someone please DM me regarding an Alf account and cheque refund. Poor customer service

  • Mr_Saurabh_Rana Saurabh Rana (@Mr_Saurabh_Rana) reported

    @virginmedia Day 2 - without broadband. Spent 2-3 hours on Customer care HelpDesk but no luck. #virginmedia #virginmediadown #stillwaiting

  • idrewdoughnut Andrew Molodoi (@idrewdoughnut) reported

    @virginmedia John, it’s been 11 months. Please stop with the absurd excuses. Having 0.3 Mbps every single day for 11 months is not acceptable. The estimate for this fix is always 2 weeks, but has been postponed 25 times!!

  • iamsade_x Sadé (@iamsade_x) reported

    @virginmedia I am a vulnerable customer but I received an increase in my contract even though I was told I would be exempt? Could this be seen to please 😢

  • federilli Fede Rilli 🇮🇹🇬🇧🇪🇺 (@federilli) reported

    @virginmedia Sadly getting worse. Even lost the phone signal. Wifi terrible. It’s such a disaster

  • paulaakpan Paula Akpan (@paulaakpan) reported

    One day, I really will write a report into how service-providing corporations like @virginmedia lock people into contracts, attempting to squeeze money out of people at every turn, and the devastating impact it can have, especially if it affects your credit score etc

  • EllieSRocks Ellie Rocks (@EllieSRocks) reported

    @virginmedia No this is the problem. We never received any emails and called to query why