Virgin Media Outage Report in Whickham, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Whickham, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, South Shields, Sunderland, Hebburn, Durham, Consett, Chester-le-Street, North Shields, Wallsend and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Whickham, England
Latest outage, problems and issue reports in Whickham and nearby locations:
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
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BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming
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IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Chambers
(@I_Am_Chambo) reported
@virginmedia I have an order ref with today's date saying services ordered 'broadband...that doesn't sound like a cancellation to me...I only have until 28/02/22 to cancel without incurring any early exit fee. I need confirmation that my account gas been closed.
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Bernadette Johnson
(@bigredjohnson4) reported
@virginmedia This is at home but other people in area having issues
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Jonny Aloysius
(@jonny_aloy) reported
@virginmedia have twice tried calling the cancellation team because of the ridiculous increase that has been imposed on me only a short time after I signed up to a renewal and twice i have been cut off after waiting more than 15 mins each time.This is appalling customer service.
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ツ
(@EllisAdams_) reported
@virginmedia Formal complaint about one of your managers hanging up the phone due to them getting frustrated at myself.
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pin Tim
(@pinTim9) reported
@CurryInTurry @hogmaster2020 @virginmedia I ringed there sale team, waited only 5 min and was transferred to the customer service team, then my call was cut off again after 3 min waiting. What a great customer service.
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San17
(@San17travel) reported
@virginmedia I find the lack of customer service appalling. Virgin do not allow Twitter messaging and cannot be contacted by phone. What are customers supposed to do? Please provide me with a telephone number to speak to a manager directly.
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𝓮🥀
(@edicaprihoe) reported
@nothingbutkras i don’t have sky but virgin media wifi is **** pls😭 i used to use it for mobile but now i use vodafone and it’s much more better
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T
(@rihfenty7) reported
.@virginmedia given no one can get in touch with you because your phone lines have been down, will you be extending your broadband offer which expires tomorrow?!?!
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Sophie Hamon
(@TheShamonator) reported
@virginmedia Wow,yet another wasted day trying to sort this exit. At least I have the record that I asked to cancel, in writing, yesterday. Shame the agent was too busy using v poor sales tactics to try to manipulate me in to staying...
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pin Tim
(@pinTim9) reported
@virginmedia @HelenPastore You are experiencing system? but your sale team can pick up phone in 10 min. Once transfer to customer service team, sorry, cut off because you have “system issue”