Virgin Media

Virgin Media Outage Report in Whickham, Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Whickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Whickham, Gateshead, England 05/06/2025 09:00

May 06: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Whickham, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Consett, Blaydon-on-Tyne, Jarrow, Wallsend, Hebburn, Chester-le-Street and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Wi-fi
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Whickham, England

Latest outage, problems and issue reports in Whickham and nearby locations:

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!

  • ThomasMcGowan1 Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, England

    right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia its for my broad band service

  • fredspoon pipkins (@fredspoon) reported from Chester-le-Street, England

    @DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.

  • Darylx Daryl (@Darylx) reported from Gateshead, England

    @virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for

  • TheHamfather Andrew Weatherhead (@TheHamfather) reported from Blyth, England

    @Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.

  • Jonnycushlow Jonathan Cushlow (@Jonnycushlow) reported from Gateshead, England

    @virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stucoates Ş̧̛̭̺͔͕̖͉̞̩͙͙̦̲͉̦͠t̛̜̼̲̬͖͙́u̕͞͏̥̪͇̼͙̮̺̣̣͕̹́ͅ (@stucoates) reported

    @davefrost @virginmedia Many years ago I found the most convenient way was to send them a letter and then cancel my direct debit. Took far less time than hanging on the phone. This approach works with most organisations, but they don't really like it. 🤯

  • deepseawifey Mrs (@deepseawifey) reported

    @virginmedia I am not spending another moment of my time on the telephone to you, explaining the issue, to be told it will be resolved. To then be ignored yet again. I have never experienced customer service like this. What appalling service after 14 years

  • Carolin82000006 Caroline Fox (@Carolin82000006) reported

    Virginmedia!!! Are a joke I’ve been trying to sorted my package out since February, apparently know one can get there act together because they are all working from home ! Been on the phone for 3hours and still can’t get a customer service manager!

  • MrsNCADM MrsNCADM (@MrsNCADM) reported

    @MichaelT1979 My in laws are constantly having issues with their BT. Poor interface and their signal is rubbish. We’ve avoided getting it because of their issues. My parents have Virgin Media and seem to have no issues

  • LouisaF1111 Louisa Fitzgerald (@LouisaF1111) reported

    @virginmedia @JAB16089834 @virginmedia please contact regarding the same issues please

  • johnrobb24 john robinson (@johnrobb24) reported

    @virginmedia Could you confirm that from the 22nd August you will be offering a social broadband tariff following talks with the Government and how does a customer apply for this online

  • bre__f bree (@bre__f) reported

    @virginmedia being billed £300 for 2 month when i’ve tried to cancel everything and downgrade and all sorts and now i’m being told i need to wait@for a resolution and may not even get the money back. I don’t get how you can take peoples money like that!

  • AtropaLucien Pinealnecrosis (@AtropaLucien) reported

    @virginmedia Pile of shite .. the service .. the telephone agents .. the hardware .. the prices .. all a big pile of steaming shite £50 monthly for 200mbs broadband that has dead spots all throughout my house Contract ends soon Bye bye 👋

  • AndrewMorgan64 Andrew Morgan (@AndrewMorgan64) reported

    @virginmedia It is ahowing no issues and I have rebooted hub etc and still have a blank screen. Is it because we reduced package to basic so you have cancelled all

  • 13MoonWillow Moon Willow (@13MoonWillow) reported

    It grants access to someone, other than myself... Him: no, that cannot happen (it's an app for remote viewing) Me: so, to clarify, Virgin Media, have noticed some unauthorised access, as far away as California, & you want me to install an app that will fix these issues, on my 3/