Virgin Media Outage Report in Whickham, Gateshead, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Whickham, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Sunderland, Stanley, Chester-le-Street, Gateshead, Durham, South Shields, Hebburn, Washington, Jarrow and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whickham, England
Latest outage, problems and issue reports in Whickham and nearby locations:
-
ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs
-
Kirsty Rockett
(@KirstyRockett) reported
from
South Shields, England
@virginmedia my 80 year old mother is in ill health, in June I helped her online cancel paper bills, since this time we have done this another 2 times,Mam has tried to call no answer after 45 on hold,Ive just tried to email with the address on rear of bill, it doesn’t work.
-
ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!
-
Niko
(@NikoSarcevic) reported
from
Newcastle upon Tyne, England
@virginmedia I see. It is very unfortunate as I cannot do my work when I’m not online and I also spend more on mobile internet because the service I pay for regularly is simply not there.
-
me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
-
Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
-
Ray Spencer MBE
(@rayspencermbe) reported
from
South Shields, England
Stay Healthy Stay Safe -final message from @virginmedia text service. It should read stay patient stay calm. Hopeless service and very slow!! I never thought I say I’d rather just wait on hold for the operator
-
Trish
(@YummyMummyMo) reported
from
Whitley Bay, England
@kidneydoc101 @virginmedia @virginmedia reply to your customer, and sort out the problem. It's not difficult.
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia I’ve sorted the problem I think. Or maybe until the next time it goes off. I’ve disconnected coax cable etc and blew them clean and tightened them back up and done a speed test and it’s up to 365mb download speed. Hopefully this has fixed problem
-
Sandy 🏳️🌈🏴🇬🇧🇪🇺🌍☮️
(@SandyMcWatson) reported
from
Newburn, England
@virginmedia Yes. There is a known issue in my area but no "explanation". It's states the fix estimate is 3pm. That's almost a whole day's salary.
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So now moved to @vmbusinesshelp line instead of residential activated yesterday and new router installed with no problems. Tonight 7.19pm internet goes down? 7.45m internet goes down? I am paying significantly more and receiving the same poor line?!?!?
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
-
ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
-
Niko
(@NikoSarcevic) reported
from
Newcastle upon Tyne, England
@virginmedia Service page doesn’t indicate anything. I’ve checked all the devices (I only use the wifi no lan cables) and nothing is connected.
-
JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia these past few weeks my wifi signal has been absolute dog, I used to be able to get good signal all around the house, now barely get goof signal in my kitchen no more than 10m away from the hub, my TV which is about 2m away only gets 30mbps when my package is 200??
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
MATT WWFC ROCK /\_/\
(@MATT_WWFC_ROCK) reported
@virginmedia If there’s nothing that can be done then that’s fine but I would like to know when I can cancel my contract to switch to a company that offers better service. As stated on the calls the service has been poor and charged £26 for a fight that was unwatchable.
-
Steven Allsop
(@allsop6724) reported
@virginmedia never again use virgin media we changed address they put us into a new contract without us knowing and because we wanted to leave due to not getting Internet regularly we have been charged 244 pounds to come out of the contract we didn't want absolute disgusting !!!
-
Paul Willetts
(@g6yak) reported
@virginmedia I see we have speed problems again
-
WEEZY
(@Weezy_IPD) reported
@virginmedia Regarding my boosters and my complaint i had engineers come today and when i want to discuss this these dumb people in your offices dont ever listen or read im sick and tired im being charged £3 a month for boosters which i dont want to pay but without that i have no internet
-
Robert Ughaonu
(@RobertUghaonu) reported
@virginmedia We're still experiencing connectivity issues in Wimbledon Park, London. Having to use my phone as a hotspot or use the data from my sim enable device in order to wfh whilst still paying a monthly broadband fee is frankly ridiculous. When will this issue be rectified?
-
Gareth Walker
(@PhoenixKnight) reported
@willsagnew @virginmedia I think they’re very good. Any problems resolved quickly and they have been few and far between
-
Paul Daniels
(@DiddyDaniels) reported
@virginmedia I couldn’t do what I wanted on my online account. I have up on online chat and after almost 2 hours on telephone hold I managed to sort it out in 5 minutes with an online support agent. It’s not good enough.
-
Customer Service
(@vmbusinesshelp) reported
@realcraigtaylor @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800
-
Helen Stephanie
(@enchanted1966) reported
@virginmedia None. Its since we got the new tivo box thing..signal.keeps dropping and unable to get on other devices in the house. Also I have changed my email address with you and it's just showing as a secondary one. I no longer want to use the original one/ have it associated with account
-
Ben Armstrong
(@Billybobbean) reported
@virginmedia Service checker states no problems, the automated diagnostic thing that follows also states no issue