Virgin Media Outage Report in Whickham, Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Whickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Whickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 11:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Whickham, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Jarrow, South Shields, Gateshead, Wallsend, Durham, North Shields, Consett, Washington, Whitley Bay, Chester-le-Street, Stanley and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Jarrow |
TV | |
| Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Whickham, England
Latest outage, problems and issue reports in Whickham and nearby locations:
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia In which looking deeper into the matter alot lof people are saying the same think since they have moved to virgin media its shocking the lies you have informed customers that you will never have issues with WiFi speed having fiber utter rubbish
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
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KaraS4234
(@kara44234) reported
from
Durham, England
@virginmedia What else would you expect when you have been offered a service you don't get
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Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
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Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
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Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
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Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
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Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
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Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Jones
(@Stuart14Jones) reported
@virginmedia No reply on the instant chat but got an engineer coming tomorrow. The 5th engineer in 6 weeks. I do I go about compensation for this past 6 weeks of poor service? We’ll have been 10 days without connectivity. A child needing to do school wor and 2 adults wfh, it’s not good enough
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Shamus Murphy
(@spudstudios) reported
@virginmedia this is getting silly. My internet is clearly fine locally but your network is rubbish! I know these are challenging times but there clearly are issues with broadband during the day. And they are with you, not the customer. Are you unable to cope with the demand?
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Gem
(@xXxGEMSxXxB) reported
@virginmedia Low internet speeds poor connectivity in the house constantly dropping out
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David Castle
(@dadzee654) reported
@virginmedia This just takes me to the online support which I have been through, then then say they can’t sort the issue and need to call then I go back round in circles again. This suggestion is of be help. I consider you to be in breach of contract as you are not supplying what I pay for!
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Kenneth Walker
(@KennywalkerMK) reported
@virginmedia So you can send me a text saying sorry cannot help you with faults.. .. the main BLOODY REASON I need you to do something or as you mention portal.. you have deleted a complaints I have raised lol I screenshot . Your app over 150 messages from me and no replies in 7days from u
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Kristian Lafferty
(@KristianLaffer1) reported
@Sharpy_G @virginmedia Wow! As I understand it, if you complain to the CISAS/ODR there are various fees associated with that for Virgin Media (around £400), so if everyone who they refuse to provide customer service to follows that route then they will be forced to improve their customer service.
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WalkTalkPhoto
(@walktalkphoto) reported
@virginmedia I need to cancel my account so you are doing the delay tactics keeping me on the phone fir over 1.5 hours and transferring me around - now on 3rd rude person. So pleased I’m sticking with Sky who are very pleasant to speak to.
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Dprboy88
(@dprboy88) reported
@virginmedia Email to Exec team, auto acknowledged 11 Dec, confirmed receipt and allocated complaint ref 13 Dec. Further emails sent chasing and adding info (in reply to this complaint) 31 Dec, 10 Jan, 13 Jan.... unacceptable really!
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Mark Cobain
(@markpcobain) reported
@virginmedia consistently slow speeds, no support. Apparently there is a problem in the B90 3 area. But I have no context. Help!
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Ashyboy
(@Ashyboy89) reported
@virginmedia Probably not the best idea to post due to people knowing that the service is shoddy at best