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Virgin Media outages and service status in Gateshead, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Gateshead, including 0 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 24, 11:08 PM GMT+1.
  • 45% TV (45%)
  • 35% Internet (35%)
  • 10% Wi-fi (10%)
  • 4% Total Blackout (4%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

The latest reports from users having issues in Gateshead come from postal codes NE88 , NE9 , NE10 and NE11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 25: Problems at Virgin Media

Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Gateshead, North Shields, Newcastle upon Tyne, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, Jarrow, and Bedlington.

CityProblem TypeReport Time
Gateshead Wi-fi 2 days ago
North Shields TV 3 days ago
Newcastle upon Tyne Internet 3 days ago
Newcastle upon Tyne Internet 4 days ago
Newcastle upon Tyne Internet 4 days ago
Newcastle upon Tyne Internet 4 days ago

Nearby cities with recent reports

Newcastle upon Tyne

5 recent signals

3 days ago
North Shields

2 recent signals

3 days ago
Whitley Bay

1 recent signals

20 hours ago
Sunderland

1 recent signals

5 days ago
Blaydon-on-Tyne

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • Deggsytweets
    Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • RockcliffeFiles
    Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @virginmedia I look forward to the money off the bill for the issues.

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • dowlo100
    Dowlo (@dowlo100) reported from Whitley Bay, England

    @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia more disgustingly slow speeds in NE27

  • vitosauras
    🦦 Helen (@vitosauras) reported from Gateshead, England

    @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

  • P25_Fletch
    Paul fletcher (@P25_Fletch) reported from South Shields, England

    @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

  • KiddEdan
    Edan Kidd (@KiddEdan) reported from Whitley Bay, England

    @virginmedia two nights in a row the internet goes down, yous are a bag of shite

  • ZicoPete
    Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia what's going on still nothing no data no phone service nothing sort it out

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia wifi speed is disgustingly slow in NE 27

  • Dawnletsfaceit
    Dawn knight (@Dawnletsfaceit) reported from Consett, England

    @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

  • geordievillan1
    The Geordie Villan (@geordievillan1) reported from South Shields, England

    3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarttechSol
    Marttech Solutions (@MarttechSol) reported

    We have not received or seen any further updates from Virgin Media. According to their Service Status page, an issue does still exist but the fix time has not changed. If any customers are still experiencing issues, we would recommend getting in touch with them directly.

  • IamCarrieagain
    Carrie (@IamCarrieagain) reported

    @virginmedia Which part of I am disabled and cannot do this on demand do you not understand? Did you even think of the consequences on your disabled customers? You weren't upfront re my current, working router being switched off after just 5 days. Disgusting service. Now I'm without any

  • katie4249
    Catherine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@katie4249) reported

    @virginmedia This is the second major outage in under a fortnight. Paying a lot of money and not getting the service.

  • mjpenn7
    Matt (@mjpenn7) reported

    @DuggyStand @virginmedia @TruthTalkingMav Still appears to be an outage😕

  • sfinn2302
    Stephen (@sfinn2302) reported

    @virginmedia @Virgin What a disgraceful customer service, spent 4 days in Spain no coverage, emergency calls only, texted #virgin on X, no reply. Arrived home to Dublin called 1908, "sorry we can't help you have service now", you should have contacted when you had no service....!

  • xTHEDROIDx
    Richard (@xTHEDROIDx) reported

    @virginmedia I'm trying to link my parents virgin media o2 account with a virgin media account, but when I do this, it's asking us to sign in with an email address we do not have access to. I've tried calling your customer services and they can't understand me.

  • andyg81
    Andy Golds (@andyg81) reported

    @virginmedia Already spoke to the helpline engineer booked (again) for the second time in 3 week Paying a lot of money for a service we can’t use !!!!!

  • liamsimo95
    liam (@liamsimo95) reported

    @virginmedia sort your ******* wifi out you pack of useless ***** how hard is it to provide the best service?

  • scoobiesue82
    Suz (@scoobiesue82) reported

    @virginmedia It is default to audio descriptive so I change it to Original Dolby Audio both via the context (…) and pressing down and along to audio & subtitles but it’s not changing anything even though it appears to select what I want

  • ninepine
    Mike Fuller (@ninepine) reported

    @virginmedia Apology accepted but your data is clearly bad and your systems faulty if you have to rely on assumptions not truth. Sadly symptomatic of @virginmedia - @ICOnews should investigate. When your systems also wrongly say I haven't paid my bill in full it's systemic not unusual.😡