Virgin Media Outage Report in Gateshead, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9, NE10 and NE11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
Internet | |
| Sunderland |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Still not back on @virginmedia any ideas when service will resume
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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Alexandra is social distancing!! 💘
(@AlexTheNCSer) reported
from
Ponteland, England
@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gerard Krupa
(@uxian) reported
@virginmedia I've checked it out. It says it's a known issue in the area and the ETA for a fix is 6pm today. It was already out from 9am on Monday until 3pm on Tuesday this week (that's 30 hours) and now we're looking at another 9 hours assuming this ETA is more accurate than the last one.
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Kevin Lough
(@KevinLough1) reported
@virginmedia Checked this link last night it reported no issues. Just checked again it now shows issues affecting tv & broadband. I first noticed the issues about 16:00 yesterday.
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James Wallace
(@CfcWallace) reported
@virginmedia This has been down again since 7am this morning!
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Kirsten
(@Kirstenkat) reported
@virginmedia Checked my orders and appointments and nothing showing and no texts etc literally says it’s booked so won’t let me do anything unless the system has assigned someone to look at something outside but otherwise I’m lost and now stuck with no service
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David
(@im_grumpy83) reported
@virginmedia The router (which apparently is a well known issue) struggles to support Wi-Fi. The signal is fine but it constantly drops as it doesn’t appear to be stable
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Gerard Krupa
(@uxian) reported
@virginmedia Of course I'm sure this won't be treated as the same outage so even though the service is expected to be down for more than 48 hours this week, it won't result in any refund under the @Ofcom scheme.
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Craig Watson
(@craigwatson88) reported
@virginmedia Service down again @virginmedia in Coventry , 3 out of 4 days this week, please give me the contact telephone number to speak to customer service, unacceptable level of service
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Russell Dixon
(@dixonrussell) reported
Broadband down for the second time this week @virginmedia in CV3 Coventry 🤦 ..... Am I going to have to wait another 24+ hours to be able to do work again? Not easy working from home with internet as wishy washy as this
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sue prior
(@sueprior20) reported
@Frankieabroad @virginmedia Same here, Newport South Wales. They were working on an issue 2 days ago, yesterday had a text that all good and back to normal, this morning we have no Internet access. The message I got was try again in 23 hours!!!
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GS
(@SaunshiG) reported
@virginmedia It's down for the whole estate and not an individual problem.. Can you please reassess..