Virgin Media outages and service status in Gateshead, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and TV.
- The most recent signal from this area was received Sep 16, 5:25 PM GMT+1.
- Internet (42%)
- E-mail (17%)
- TV (17%)
- Total Blackout (8%)
- Wi-fi (8%)
- Phone (8%)
The latest reports from users having issues in Gateshead come from postal codes NE88 and NE9 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 18: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Wallsend, South Shields, Consett, and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Phone | 2 days ago |
|
Gateshead
|
Internet | 12 days ago |
|
Gateshead
|
12 days ago | |
|
Newcastle upon Tyne
|
Internet | 13 days ago |
|
Newcastle upon Tyne
|
14 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Stu (@tenchylad) reported from Sunderland, England@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Horrific customer service
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Helen Embleton (@HelenEmbleton1) reported from Leadgate, England@virginmedia Your customer services
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Sam (@purplelime) reported from South Shields, England@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Dawn knight (@Dawnletsfaceit) reported from Consett, England@virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
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NETheatreGuide (@NETheatreGuide) reported from Ryton, England@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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Mazza 66 (@66_mazza) reported from Newcastle upon Tyne, England@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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Ceeb 🏴🇺🇦 (@PatternThimble) reported from Cramlington, England@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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Keith Dawson (@KeithRwc) reported from Washington, EnglandLooks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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David (@Dave_is_Elvis) reported from Boldon Colliery, England@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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🦦 Helen (@vitosauras) reported from Gateshead, EnglandYou lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter (@Peter8150139807) reportedDoes virgin media have problems every day
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BB (@TheWazzo) reported@virginmedia @FredWhitbread You didn’t need to send your standard reply, everything you needed to know was in Fred’s post, he’s trying to help you.
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^Gavstar^ (@Englandgav) reportedHey @virginmedia want to know why I get bills for myself and someone else? My hub is linked to there account and address so I can access there account/bills and upgrade there package. Your customer services seem unwilling to help. GDPR issue
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Bobby Bucks (@b0bbybux) reported@SBarrettBar @tescomobile Interesting, our fibre was down recently (Virgin Media, avoid like the plague) and our Tesco Mobile data coverage was absolutely terrible. If it haven’t been for my neighbour giving me access to his network, I would have been screwed. And we were down for a bloody week 🤬💩
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meg (@MeganJuliaaa_) reported@virginmedia you said an outage was fixed in my area but the internet box is still flashing red?? why lie
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ℂ𝕒𝕣𝕣𝕪𝔾𝕒𝕣𝕪 🇬🇧 (@CarryGaryUK) reportedVirgin Media has such crap service honestly. No Internet for one week is just not good enough @virginmedia.
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You don’t appear to know what you are doing. Awful customer service. Paddy Sweeney
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Master Roshi (@MasterRoshi1667) reported@MelJanie @virginmedia They really are a pack of useless *****. Typical VM. Takes your money and a shite service. We all accept it anyway because they are allowed to get away with it. It doesn’t pay to be loyal any more.
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Jenny Do Nascimento (@jdonascimento) reportedI moved house on August 28th and Virgin Media has been unable to connect my internet service. It's terrible service; I've wasted hours talking to them with no results. @Virgin #England
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SK (@s4m1rk23) reported@james_bull8 DM me my brother works for Virgin media - he’ll put your whole package down guaranteed (internet + TV Package). Your getting scammed 😭😭