Virgin Media

Virgin Media Outage Report in Gateshead, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Gateshead come from postal codes NE9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/09/2026 16:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Seaham, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNorth Shields Wi-fi
United KingdomSeaham Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System

  • L88HRS Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • fionajohnson__ fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia is your broadband down completely in #NE5 any idea when will be working???

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    @virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • alistairoates alistair oates (@alistairoates) reported from Whitley Bay, England

    @virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ge04pp7e ge04pp (@ge04pp7e) reported

    Anybody else finding #virginmedia @virginmedia a bit slow / not working today!? #internet #computer says no.

  • fadoofred92 fahed (@fadoofred92) reported

    @virginmedia WiFi is really slow in one of the bedrooms upstairs. I’ve spoke to Virgin and they’re adamant everything is fine. My phone wifi connection and PlayStation suggests otherwise! Really disappointed to see no action.

  • Viewtifuldrew Andrew Winter (@Viewtifuldrew) reported

    @virginmedia Sure, The Hub 3 periodically goes green and drops the Internet connection which means I have to reset the entire network. This had been ongoing since last year. Now resulting in daily and hourly resets. I then logged into the hub 3 to try things like...

  • Tuna_FTW Tuna 🛹🐟 (@Tuna_FTW) reported

    @virginmedia Our service is down for the past 30 mins. Any idea if its on your end?

  • SILENCEuk Adam Gillespie (@SILENCEuk) reported

    @virginmedia been having drops on connection for about a minute or two several times a day for about a week. Thought it was my network but checking the hub there are hundreds of rcs partial service warnings and lost mdd timeout warnings. Can I get some support?

  • Viewtifuldrew Andrew Winter (@Viewtifuldrew) reported

    @virginmedia No, after I checked these cables he was stumped on what to do next. He is clearly following a script. He just says now to wait 24hrs if the issue is still there to call back. Standard tactics as he could not be bothered to deal with me.

  • Lotus72avfc Lotus72 (@Lotus72avfc) reported

    @dazthevillan @MitchM77 @virginmedia Yeah im on the verging of looking to switch, Keep losing my connection and very tired of being fed a load of crap when i phone them for help!

  • Vexed_Voices Vexed_Voices™ (@Vexed_Voices) reported

    @virginmedia Wired and wireless.. Near the box and away.. For over a year... With a brand new wifi hub too and constant phone calls to Virgin Support all the time.. No progress has been made

  • JakeDaly22 Jake Daly (@JakeDaly22) reported

    @virginmedia Is it acceptable to put the phone down on a customer? Constant connectivity issues that we’ve had to phone up regularly over the last 3 weeks to which the issue still hasn’t been resolved. We’re back on the phone now but it’s not great customer service.

  • wkd666 NeverInTheWorld (@wkd666) reported

    @virginmedia No. And there’s no service issues listed. And it’s gone off again. I honestly do think #virginmedia are taking the pee This is the 4th time today It’s a bank holiday weekend fgs Do your updates thru the night And it’s pointless passing it on; its been happening for years