Virgin Media outages and service status in Gateshead, England
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Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Gateshead, including 4 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
- The most recent signal from this area was received May 6, 9:54 PM GMT+1.
- Internet (58%)
- Wi-fi (19%)
- Total Blackout (17%)
- E-mail (3%)
- Phone (3%)
The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Seaham, Newcastle upon Tyne, Jarrow, Sunderland, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields
|
Internet | 6 hours ago |
|
Seaham
|
Internet | 15 hours ago |
|
North Shields
|
Wi-fi | 17 hours ago |
|
North Shields
|
Internet | 18 hours ago |
|
Newcastle upon Tyne
|
Internet | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 1 day ago |
Nearby cities with recent reports
5 recent signals
4 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)
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CazzaW (@CazzaW) reported from Walker Gate, EnglandWakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, EnglandAin't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬
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Stu (@tenchylad) reported from Sunderland, England@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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LadyDi (@didixon74) reported from Blyth, England@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia won't even let me over the automated service
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Georgina McGowan (@seldomseenkid16) reported from Gateshead, England@virginmedia can you help with my phone services not currently working
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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Helen Embleton (@HelenEmbleton1) reported from Leadgate, England@virginmedia Your customer services
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Sam (@purplelime) reported from South Shields, England@virginmedia No, service page still says all services are fine but my landline still not working.
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W. W. L. D. ? He'd stay at home. (@RobLow_7) reported from Sacriston, England@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Sarah (@Rainbowztwit) reported from Whitley Bay, England.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil G (@granth1974) reported@virginmedia hey virgin, you've downgraded my Netflix account without my permission. I'm mid contract. That's not allowed. I want it back to without ads asap or I reserve the right to cancel you without notice.
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VirginmediaCSUK (@VirginmediaCSUK) reported@virginmedia @chuckmiddleton Have you tried learning to lip read until we are able to sort the audio issues?
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John M (@john1mccarthy) reported@virginmedia surprise surprise, I had no phone call back today when I was promised one by Jenny (if that was even her real name) this is the second time this has happened and your telling me that I'm being dealt with by your senior customer care team! What a joke
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Colin Burman (@ColinBurman) reported@virginmedia I currently have a contract with Virgin Media for a mobile phone which I wish to terminate can you please advise me of a number I can call to sort this matter out Unfortunately I cannot call 202 because the current phone is broken Thank You Colin Burman
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Marko Polo (@MarkoPoloG1889) reported@virginmedia Sort your broadband out for **** sake you charge a lot of money for uour services yet provide a sub standard product it is a disgrace get it sorted
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luke Burton (@lukee_31590) reported@virginmedia Don’t go to Virgin there internet has been **** for weeks I have got in contact with them and they have done nothing what a ******* joke (stay away)🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨🚨
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Mrmutherfukery (@Mrfutherfukery) reported@virginmedia @fanboyofnolan Yes, absolutely they do **** all even if you can actually get you speak to a person. Which is near impossible. Very bad company if you cancel your contract they call you in about 10 minutes 🤑🤑🤑🤑
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CliveR (@CliveR39) reportedAre @virginmedia aware of phone and tv recording outage London SE9 ? No landline and no access to recording or playback.
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Mike (@mikegormley2003) reported@virginmedia WIFI been down for days, engineer comes yesterday, says he can’t fix it, says he’ll pass it on and leaves. No proof he’s been or any contact about what’s next. Shocking. DD5 1EJ.
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Nicholas Rawlings (@nick_rawlings2) reported@virginmedia #virginmedia are there any issues in the Orpington area? Broadband keeps dropping out. There's nothing on your status page.