Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Barron
(@davidVbarron) reported
@virginmedia Well done. You literally have a non job. What is the point of having a twitter presence that cannot help customers? HAVE I CHECKED SERVICE STATUS? Do you think I'm an idiot? I must be - for here I am responding to this pathetic patronising word salad. I am done with VIRGIN 👋👋
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Peter Archibald 🇬🇧🇿🇦
(@PArchie83) reported
@virginmedia can a virgin media customer get this Ultimate Volt bundle as an upgrade?
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Liam Wilson-Cobb
(@Only_One_Cobby) reported
@virginmedia also apparently there isn’t anyone in today who can help but I’ll have to wait 2 weeks for the back up line to be fitted and then 5 days for the TV services to be working. But nothing from Virgin! However I still have to pay the full bill!
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Claire Coast-Smith
(@clairecs1) reported
@virginmedia In this instance, service went out for 4 hours last night (as I said, in my tweet and email to you) a shorter time than sometimes. But overall, many issues over the years. Don't waste your time & mine replying to this, just try to improve your service for all your customers.
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Mark Towns
(@avidfan1) reported
@virginmedia is it possible to get an engineer out to repair my broadband ASAP. I’ve been told for the third time now to wait 24 hours for you to fix my internet.
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MTL
(@MTLalley) reported
@virginmedia ...many calls over time to try and sort, ppl supposed to call me back, I gave up! They kept calling me in work when I asked for the call at home asking me to reboot the system... wtf! I'm in work! The email/Account has not been sorted and I've had enough, I want out.
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Matt K
(@MatthewKiziltan) reported
@virginmedia I really can’t be bothered. I just want to cancel my Virgin media. What number do I call
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Richard High
(@dukeoftadley) reported
@virginmedia The person I’m speaking to says they can’t access my account so can’t discuss it. They say I should have a telephone password but I never received one, and they don’t understand the problem that I am describing to them. After 1 day it’s 0/10 for Virgin so far!
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MTL
(@MTLalley) reported
@virginmedia The broadband and wifi consistantly drop, ever single day and it has been happening ever since I joined May 2021, it has got worse over time and the last 3 months has been awful, also I have no access to my account because you are unable to sort out linking my email to mt A/C...
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MTL
(@MTLalley) reported
@virginmedia ...when I do the text service it shifts me to whatsapp abd when I say it's to do do with a fault it says I cannot report a fault on whatsapp, totally infuriating, so back to square one! Now I want to report you to Ofcom and told this can take a month for them to decide if I can..