Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Jarrow, Sunderland, North Shields, Newcastle upon Tyne, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.

City	Problem Type	Report Time
Jarrow	Total Blackout	1 hour ago
Sunderland	Internet	18 hours ago
North Shields	Internet	2 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Internet	3 days ago
Bedlington	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Steph. (@stephwales_) reported 3 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Sam (@purplelime) reported 6 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  David Pearce (@pearceswan) reported 7 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  NETheatreGuide (@NETheatreGuide) reported 11 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Hilly Marshall (@hylt64) reported 13 minutes ago from Newcastle upon Tyne, England

  @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

• 
  Gareth Miller (@geemiller71) reported 14 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  David Pearce (@pearceswan) reported 19 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Mr Smoggie (@PaulCraig24) reported 22 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  NETheatreGuide (@NETheatreGuide) reported 33 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  Victoria barry (@VictoriaBarry82) reported 36 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  Steph. (@stephwales_) reported 37 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  LadyDi (@didixon74) reported 42 minutes ago from Ryton, England

  @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

• 
  liam sholder (@liamsholder91) reported 51 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 51 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 52 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 57 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  LadyDi (@didixon74) reported 58 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  Sam (@purplelime) reported 58 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  Jamie Davison (@jamie_davison1) reported 59 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  Michael Taylor (@mickeywhizz) reported 60 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eden Gem (@edengem) reported 1 minute ago

  @virginmedia Gadget Rescue overseas don’t really know how to help - plus 3x tech people. Please advise how to reach the cancel service team please. Thank you

• 
  AJ (@The_Broski_Boot) reported 2 minutes ago

  @virginmedia Is there anything you can offer to help us out ? I have to work and we have no entertainment for the evening / weekend

• 
  Nadine_CCN (@NadineD_G) reported 2 minutes ago

  @virginmedia more than 24 hours of no internet service in the E4 area. I’m seeing people saying that this has gone on for days with them. How can we confirm that our service will be up and running by the suggested time? I have work to do and this is really causing a delay.

• 
  AJ (@The_Broski_Boot) reported 3 minutes ago

  @virginmedia The estimated fix time was initially reported to be 6 May at 1pm Then we got told today at 6pm Now it’s back to 6 May at 1pm Surely we cannot be left without broadband and TV until Wednesday? Ref : F012271473

• 
  Sarah (@nameHarryPalmer) reported 4 minutes ago

  @entrustTMF @virginmedia That's ludicrous! So an engineer couldn't be bothered to fix the "noise" and just cut you off?

• 
  Colin Burman (@ColinBurman) reported 9 minutes ago

  @virginmedia I currently have a contract with Virgin Media for a mobile phone which I wish to terminate can you please advise me of a number I can call to sort this matter out Unfortunately I cannot call 202 because the current phone is broken Thank You Colin Burman

• 
  Frank 🇬🇧 💎 (@PureSesh48) reported 14 minutes ago

  Good old @virginmedia down yet again. Need to find a reliable provider. Sick of this.

• 
  karen (@karenwigg1) reported 14 minutes ago

  @virginmedia since having new TV box installed, I am now awaiting my 3rd visit from an engineer to fix yet another problem. Getting a bit fed up with this now.

• 
  Told You So (@TYS20212) reported 18 minutes ago

  @Oxford_Life @virginmedia The new tv box is absolutely abysmal, the worst “upgrade” in history. If it wasn’t for lack of high speed broadband alternatives here we would be off like a shot.

• 
  Harry (@Rzchy) reported 19 minutes ago

  Does anyone on virgin media get 15% packet loss and 225 ping on west host? It’s been happening for about 3 weeks now got to be a fix somewhere