Virgin Media Outage Report in Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, North Shields, Sunderland, South Shields, Gateshead, Hebburn, Seaham, Chester-le-Street, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Phone | |
| Whitley Bay |
Phone | |
| North Shields |
TV | |
| North Shields |
Internet | |
| Sunderland |
||
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help
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Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.
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Julie Clay
(@julieclayevents) reported
from
Shiremoor, England
Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢
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Darren Leigh Arkless
(@edginggodout) reported
from
Whitley Bay, England
@_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer
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Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.
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Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
.@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them
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Robby
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣
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𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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Real Gaz of Trumpton #fbpe
(@gazza_d) reported
from
South Shields, England
@virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢
(@TyneTom) reported
from
Whitley Bay, England
@virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Antony Gouldsbrough
(@agouldsbrough) reported
@virginmedia It's become the lvl of service I'm expecting from vm to be fair. Twitter doesn't give me the space to repeat my complaint (C-020222517) which was raised 2Feb. I've wasted far too much time on this and to be perfectly honest I've lost any sense of trust that anything will be done.
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LIAMGM
(@liam05adamson90) reported
@virginmedia Do not want to ring a ******* number I want to check by my phone by the service status knowing **** is working then I can blame it On @ATVIAssist @CallofDuty
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LIAMGM
(@liam05adamson90) reported
@virginmedia Still Virgin media service status is still down for maintenance Serious WHAT ********
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Carol Woodhouse
(@carol_woodhouse) reported
@virginmedia I utilise an ethernet connection Monday to Friday 9-5 for work without issue. But then my WiFi connection during this time doesn't drop out and lose connection.
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Jessica
(@JessMeTweeting) reported
@financialombuds @clondonmusic if you have t had the issue with @virginmedia fixed look into this.
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Crofty2010 Gaming
(@crofty2010_g) reported
@virginmedia Wouldn’t connect to the router so had no chance of running anything even now, tells me the service going into my property is working fine but it can’t connect to the hub 3
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Lee Partridge
(@LeePartridge16) reported
@virginmedia I don’t understand why Virgin run a Twitter account because you never sought any issues out all you do is state the obvious from the Virgin Media script & make absolute pointless apologies.
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Tony Holroyd
(@Tonyh_Gaming) reported
@virginmedia is there any problems in the WN5 area? I can't get on the website to check and my Internet has been playing up since last night & now it's gone off completely
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Crypto
(@Crypto_nitty1) reported
@virginmedia worst customer service I’ve experienced in my life🙄Agents failed to find a solution for my problem which was created by them and cut me off! Horrible, will tell people to stay far away l!
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kevin masterton 🏴
(@kevtheref1) reported
@virginmedia sending out a tech guy again, but im still paying for a service Ive not got