Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, South Shields, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Gateshead	Internet	13 hours ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	2 days ago
South Shields	Total Blackout	3 days ago
Gateshead	Internet	4 days ago
Blyth	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 3 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  David Pearce (@pearceswan) reported 4 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Edan Kidd (@KiddEdan) reported 9 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  David Pearce (@pearceswan) reported 9 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 12 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  LadyDi (@didixon74) reported 20 minutes ago from Ryton, England

  @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

• 
  David Pearce (@pearceswan) reported 20 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  Steph. (@stephwales_) reported 22 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  Steph. (@stephwales_) reported 26 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Pete Irving (@ZicoPete) reported 29 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  Bob Scott (@scotty8461) reported 32 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Scott Noble (@ScottN1504) reported 35 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

• 
  David (@Dave_is_Elvis) reported 35 minutes ago from Boldon Colliery, England

  @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

• 
  Steve Dey (@Stevedey) reported 43 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  The Geordie Villan (@geordievillan1) reported 47 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  LadyDi (@didixon74) reported 52 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  Mike Moody (@classicm) reported 54 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  Sam (@purplelime) reported 58 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  Sam (@purplelime) reported 58 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Trid (@TrevorRidley) reported 59 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emma ✞ 🦌 (@emmawhufc42) reported 2 minutes ago

  I’m trying to cancel Netflix but now I have to call virgin media because it’s through them I’ll be back in six hours once I’m off the phone

• 
  Jeanette (@missjnyc1) reported 2 minutes ago

  @virginmedia absolutely ridiculous that according to your customer service team no technicians in your company work over the weekend. So we are left without broadband for 5 days as it hasn’t worked since yesterday and the earliest someone can come out is Monday between 5pm & 7pm

• 
  Adam Marsden (@TheAdamMarsden) reported 2 minutes ago

  @virginmedia absolute garbage- was told moving house would be a ‘smooth’ transition? Instead charging me for two accounts, harassed via email and phone. Told this would be resolved. ALL LIES. Now they’ve cut our internet off. DO NOT TRUST!

• 
  Anne-Marie Evans (@BrookesMarie) reported 14 minutes ago

  @virginmedia please can someone contact me we have been on the phone for over an hour - give number for IT service to be told they don't deal with customers - given another number which is now out of use

• 
  alexander jordan (@alexanderjordan) reported 16 minutes ago

  . @virginmedia network down since Tuesday. Entirely down Tuesday, intermittent Wednesday, down again today, you keep changing the status and then advise to wait 21 hours to book an engineer, that would mean earliest visit Monday provided you don’t change the status again.

• 
  cari_lou (@swlondonraised) reported 16 minutes ago

  @virginmedia Is the WiFi down in Tw7 area. Why ? And how long will it be to get sorted. My son has an online exam today 😡

• 
  Harry Nicholson (@Harryn9000) reported 17 minutes ago

  @virginmedia hi trying to renew my package, but having difficulty getting in touch with someone to get a deal sorted ? can anyone help with this

• 
  Jambo (@The_real_Jambo_) reported 18 minutes ago

  @O2 @KerZE87 O2 has went downhill since they merged with Virgin media. I constantly have issues logging into myo2 app because I use a different email address for my o2 and virgin media accounts. Constantly asked to link the accounts which I do then I cant log into the apps.

• 
  Jon P (@jon_pearce) reported 21 minutes ago

  Need to log on to @virginmedia to cancel my contract and the website appears to not work when using their broadband 🤔. Somewhat convenient that.

• 
  Daniel (@TheWonderChildd) reported 23 minutes ago

  @virginmedia wanna explain my bill hike this month? And the lack of money back from the outage I had?