Virgin Media Outage Report in Gateshead, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
-
Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.
-
Liam
(@L17aamLiam) reported
from
Gateshead, England
@virginmedia total disgrace. Very poor service.
-
Martin Avery
(@martin_avery) reported
from
Newcastle upon Tyne, England
@virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days
-
.💙#FBPPR #FBPE You have no authority here johnson
(@chrismayes) reported
from
Whitley Bay, England
Hey @virginmedia #DontFundGBNews or i terminate my contract with you.
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
What to do when you have been trying to contact @virginmedia since november 2 complaints raised with disgusting customer service, eventually someone answers the phone only to cut me off 😡😡😡
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
-
Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?
-
Andrew Irwin
(@AndrewI81572127) reported
from
Washington, England
@virginmedia my parents services are down , in Consett , co Durham . Phone and everything
-
David
(@CompaneroDave) reported
from
Wallsend, England
Have been forced upstairs to watch the match in the PS4. WiFi is usually crap up here. But, no, it's working perfectly so I'm forced to watch #NUFC. Cheers @virginmedia, why can't you do this when I'm trying to work?!
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
-
Chris McKinnie
(@McXinnie) reported
from
Whitley Bay, England
@virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?
-
Paul
(@Wilbaharris) reported
from
Whitley Bay, England
@virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!
-
KaraS4234
(@kara44234) reported
from
Seaham, England
@virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all
-
Peter Oliver
(@peteroliver18) reported
from
Gateshead, England
@virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
-
Tommy Rotten
(@Beardyknave) reported
from
Shiremoor, England
@james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
-
Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.
-
Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Stephen 💙
(@Stephen3_22) reported
@virginmedia To what end? Are you able to arrange a call with someone who can make things happen who will take responsibility? Can you tell me when a dig team will he on site? Can you guarthat I won't be without service tomorrow? If not, I'm not sure how you can help.
-
Cliff Morton
(@CliffMorton) reported
@virginmedia Already done that on 3 different occasions. It’s Virginmedia Business. They’re too arrogant to answer & u can’t help because your not allowed to speak to another department.
-
Count Brockula (Woz)
(@wozaboxa) reported
@virginmedia Thank you generic reply service. Yes, I have used all the self service tools available, however it still seems to be ongoing. Which is annoying.
-
Anthony Boutall
(@anthonyboutall) reported
@virginmedia I was advised I would receive a call back within the hour, which never happened. Other than that, I have been offered no advice.
-
Joe Kembey
(@JKembey) reported
@virginmedia We have already had 3engineers out, and another one coming this Thursday. Every time they have checked the cabinet and fixed nothing. All tests say there is no problem, yet we still get shocking speeds. Every time we call you tell us there is an outage, but don't fix the problem
-
Julia Blackwell
(@Joolz41) reported
@virginmedia I have zero mobile phone signal in my house most of the time, I need a text code several times a day for secret home working, running into the garden to try and get a signal is getting v old. Some times I have no problem, but recently the signal has not been available at all
-
ray
(@javacw) reported
@virginmedia @ParalympicsGB no Internet since mid night at BH12 3, status site says no known issues
-
Paul Plays RPGs
(@paul_plays_rpgs) reported
@virginmedia This is possibly the worst customer service response ever. 1. No apology for continued delay 2. No recognition that it's a company you're contracting that's causing said delay. 3. No offer to resolve issue in any way. 4. No attempt at retention.
-
Daniel Meason
(@DGM7) reported
@virginmedia Yep but wouldn't be an issue if Virgin just ported the number over like they've promised over 10 times. Been told it will be done in a couple of days but you'll see on my account this has happened like 10 times
-
Black Masculinity ✊🏿✊🏾✊🏽 TMC 🏁
(@MrMrRolly) reported
Virgin media down?