Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 12/14/2025 00:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Jarrow and Washington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomWallsend Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?

  • _AR91 Adam. (@_AR91) reported from South Shields, England

    It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account

  • McXinnie Chris McKinnie (@McXinnie) reported from Whitley Bay, England

    @virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...

  • L17aamLiam Liam (@L17aamLiam) reported from Gateshead, England

    @virginmedia total disgrace. Very poor service.

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.

  • kara44234 KaraS4234 (@kara44234) reported from Seaham, England

    @virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all

  • justincolli71 justin collins (@justincolli71) reported from Sunderland, England

    @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dl423071 David Lloyd (@dl423071) reported

    @virginmedia While I sit here thinking are you being sarcastic or what in the real world 4 weeks to turn up and fix something is the reason the uk is in the state its in what would you do if I didn't pay for 4 weeks or is it me being sarcastic now .

  • FtblObs Cian 🇶🇦 (@FtblObs) reported

    I’ve put the game on record today & despite it clogging my Virgin Media box up I’ll never delete it. It’s the turning point for a big legacy for ten Hag’s reds.

  • Stubacca1989 Stuart (@Stubacca1989) reported

    @virginmedia Thank you for your response. Yep the issue is still there, I can get Internet for about 10 minutes upon resetting router and then its gone until I reset it again. I've checked cables and tried resetting and unplugging.

  • PDLpuddle PDL (@PDLpuddle) reported

    @virginmedia well done on the worst customer service possible. Called to cancel on 21 Jan as under contract with new provider. On phone >45 mins, and rather than cancel you’ve added more services to my account. Complaint not dealt with and email to CEO ignored #terribleservice

  • NEIL7833 NEIL SHEEHAN (@NEIL7833) reported

    @virginmedia @Jamzar100 I have no signal in b77 area. Missing the football. Want a bloody refund. Putting my bill up £21 a month and service is shocking

  • ptmv69 paul mcvey (@ptmv69) reported

    @virginmedia It is saying there’s an problem with the internet not just me but next door who use Virgin are having the same problems as us This has been happening for about 5 days now

  • Jaykay306 Graham wood (@Jaykay306) reported

    @Davidrwkellett @virginmedia Having the same issue. Told them I’m cancelling, Only been with them 6 weeks

  • PaulCrookhall Paul Johnson (@PaulCrookhall) reported

    @virginmedia Connection is down again. Please log this again.

  • tunnotron3000 Andy Tunstall (@tunnotron3000) reported

    For the second time in a month, I've had to cancel a stream due to Virgin Media's incredibly unreliable upload speed. I have no idea why I'm getting 2.27mbps upload speed on the Volt 200 package. Embarrassing. Please avoid them.

  • Braderzzz_ Bradley Hall (@Braderzzz_) reported

    @virginmedia error cs4200 for pay per view event? Any help