Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, South Shields, Gateshead, Hebburn, Seaham, Chester-le-Street, Jarrow, Borough of North Tyneside and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Rudling
(@paulrudling) reported
@virginmedia I contacted CS to give my cancellation notice due to the reliability issues with the service over the last several months. The CS rep argued that VM is the fastest and I won’t find another supplier offering the same speed. I acknowledged that fact but said if it’s unreliable 1/2
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Rory
(@YouKnowEh) reported
Trying to chase up a complaint I made with @virginmedia is like getting blood out of a stone tbh. Roll on when I can just take it the ombudsman as getting a reply off them will be easier.
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gripper
(@GripperTake68) reported
@virginmedia I have run the tests and there are no network issues, i don't want to upgrade I just want a replacement box
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Stoke
(@p__stoke) reported
@virginmedia I informed about the move in Feb, then called on the 14th (sunday) to make sure the transfer happened smoothly as we need internet to work. Then spent 5 hours bouncing round staff yesterday trying to get some help
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Samuel John
(@_SamuelJohn) reported
@virginmedia #CountCarersIn. I’ve been trying to sort out my mother in law VM account for weeks and have not yet received a reply to our complaints. Why has an elderly existing customer been charged an £35 activation fee to replace her fault box? disgrace
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Allen
(@AllenWeso6) reported
@virginmedia Signal has dropped dramatically seems to be once i signed new contract. Got told to ring up for boosters rang up discontinued ring back up next moth some new booster type thing no stock fobbed me off again so disappointed in your service
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Daniel Gunner
(@gundog100) reported
@virginmedia Wireless, I’m paying for 50gb but only getting 20gb, how do I log a formal complaint?
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Craig Preece
(@no1_hotspur) reported
@virginmedia The wired seem fine but, it’s really the WiFi. I researched it and seems the Hub 3 is prone to this problem.
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Marc Samuels
(@MarcSamuels) reported
@virginmedia your engineers were performing maintenance on a number of floors in my building. Extensive damage has been caused to the paint, concrete (walls, ceiling) in the areas they were working, on more than one floor. Please provide an email address to send photos to.
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The Little Bistro
(@TheLittleBistr2) reported
@virginmedia how do I actually speak to someone regarding our poor wi-fi?? Working from home impossible