Virgin Media

Virgin Media Outage Report in Gateshead, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Gateshead come from postal codes NE9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/10/2026 12:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, North Shields, Seaham, Gateshead, South Shields, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNorth Shields Wi-fi
United KingdomSeaham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!

  • justincolli71 justin collins (@justincolli71) reported from Sunderland, England

    @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

  • _AR91 Adam. (@_AR91) reported from South Shields, England

    It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia

  • AndrewI81572127 Andrew Irwin (@AndrewI81572127) reported from Washington, England

    @virginmedia my parents services are down , in Consett , co Durham . Phone and everything

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.

  • kara44234 KaraS4234 (@kara44234) reported from Seaham, England

    @virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.

  • L17aamLiam Liam (@L17aamLiam) reported from Gateshead, England

    @virginmedia total disgrace. Very poor service.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment

  • peteroliver18 Peter Oliver (@peteroliver18) reported from Gateshead, England

    @virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?

  • McXinnie Chris McKinnie (@McXinnie) reported from Whitley Bay, England

    @virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cobraforce10 jarv (@cobraforce10) reported

    @virginmedia Hi there - I’ve called the 0345 number you mentioned above and it just brings me through the same process... eventually telling me there are no issues, then hanging up on me. What do you suggest I do from here?

  • Tom_browne7 Thomas Browne (@Tom_browne7) reported

    @virginmedia Just spent an hour on the phone only to be hung up one - my services have been down for close to 72hrs now and was assured they'd be back "within 48hrs" - not happy about this - can someone get in touch please

  • dxodato Noah 🌹✊ (@dxodato) reported

    @virginmedia We believe it's in an attic space but we've never been informed by the landlords - considering the money paid to you, a week without service is frankly a pisstake

  • suhaylamujee123 Suhayl Amujee (@suhaylamujee123) reported

    @virginmedia Unfortunately I want someone to call me and help... I don’t want to be pointed in any directions!!!

  • josheldon26 Jo Sheldon (@josheldon26) reported

    @virginmedia I haven't had a phone line for about two weeks because you forgot to port my line. I can't book an engineer and I've been sitting on the line for about 45 minutes. This is the third time I've tried. Why are you just sooooo bad at customer service?

  • dxodato Noah 🌹✊ (@dxodato) reported

    @virginmedia There is no internet - we are able to connect to the router however we recieve absolutely no service and it uses data on phones etc instead. We have no other services.

  • Rees_FIFA Rees (@Rees_FIFA) reported

    @virginmedia Nope area is fine according to your service status.

  • dxodato Noah 🌹✊ (@dxodato) reported

    @virginmedia Hi, I'm a tenant so don't have access to the Virgin account - however there's no issues reported on the postcode.

  • Saratbryar Sara Sayers (@Saratbryar) reported

    Hey @SkyUK how do I speak to someone about your packages? Fed up to the back teeth of @virginmedia and their complete lack of customer service

  • L33A5H Leeash (@L33A5H) reported

    @virginmedia Hi can you help? I've had flashing green arrows since 2pm, today. I've tried restarting via off and on, pinhole and nothing is working. Is Area 30 having any problems? Thanks