Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE10 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
TV | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...
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Phil Byrne
(@Chickawacka) reported
from
Gateshead, England
@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Neil Todd
(@Neil_Rivelino) reported
from
South Shields, England
@virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
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Cameron Ross
(@pumbingchap) reported
from
Newcastle upon Tyne, England
@virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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Simon Bewick
(@SimonBewick) reported
from
Whitley Bay, England
Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ninsio
(@Ninsio66) reported
@BABYWAlFUU @virginmedia There is nothing worse then getting kicked from comp because of internet issues
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M Neill
(@mattneill1983) reported
@Mintsmoney123 @virginmedia Hate the BT TV package, although their broadband is fine. Sky are getting cancelled if they can't address the price/bill issue.
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Jessica Reynolds
(@Jessica47426260) reported
@virginmedia @helenmdownie Impossible to manage online as you only offer upgrades, when a customer wants to change package it sends them to a what you can do, which is basically nothing, shocking service! Not at all happy, I am trying to leave but cannot do this online! and cannot get through on the phone
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Mark George
(@MarkGeorge43) reported
@virginmedia I can’t log in to check service status - because your oauth server is down!
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Steve Robinson
(@dongeordie) reported
@MartinSLewis @MSE_Deals I haggled with Virgin Media over the fibre price rise. I was on the 200meg. For £1 a month more I'm now on the 350meg and got a free sim card with 5gb data and unlimited minutes/texts. Happy with that so I can cancel my wife's sim with sky and save!
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Leanne
(@Only1Leanne) reported
@virginmedia Help! You don’t make it easy to cancel. My call juts dropped and the guy who was transferring me even said it would. I don’t have time to hold for another hour. How can I cancel my contract. Not a happy customer
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Scott Doman
(@scott_doman) reported
@virginmedia 2hrs 51mins on hold and then retentions hangs up on both me and the agent that was trying to help. Disgusting service, if you want it improved, I'll take the VP of call center operations role for the right price. Watch those NPS scores sore!
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jooooon
(@possiblyginger) reported
@virginmedia 1) thanks for diagnosing the problem! Looks like it's your whole login system as I cant login using that super useful link you've sent me! 2) it's nothing to do with any equipment showing that you probably havent even read my tweet
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Leanne
(@Only1Leanne) reported
@virginmedia absolutely fuming 😡 over an hour on hold to be told call may drop which it did. You don’t make it easy to cancel and I will certainly never come back to virgin!!!!
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Richard Wilson
(@richwilson26) reported
@SkyHelpTeam hi- trying to log into sky sports (through the link for virgin media customers) but it won't work. Keeps timing out and saying site can't be reached. Is this a known issue? Cheers