Virgin Media Outage Report in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	12 hours ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	6 days ago
Sunderland	Internet	7 days ago
Sunderland	Total Blackout	7 days ago
Newcastle upon Tyne	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Lauraaaa (@Lauras95) reported 2 minutes ago from Gateshead, England

  @virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

• 
  BIG PINK DRESS (@bigpinkdressgnr) reported 6 minutes ago from South Shields, England

  @virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning

• 
  Bill Gibbon (@billgibbon) reported 7 minutes ago from Whitley Bay, England

  @virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.

• 
  Bruce Allinson (@bruceallinson) reported 9 minutes ago from Gateshead, England

  @SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been

• 
  Hells Bells 🐧 (@hellsbells610) reported 10 minutes ago from Gateshead, England

  @virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

• 
  Adam Baker (@Adam_baker1490) reported 14 minutes ago from South Shields, England

  @virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡

• 
  Lisa (@LisaSmythe_RNA) reported 14 minutes ago from Gateshead, England

  @virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

• 
  Hells Bells 🐧 (@hellsbells610) reported 17 minutes ago from Gateshead, England

  @virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.

• 
  Janice (@Janthebestmam) reported 23 minutes ago from Newcastle upon Tyne, England

  @virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle

• 
  Bill Gibbon (@billgibbon) reported 24 minutes ago from Whitley Bay, England

  It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.

• 
  Bruce Allinson (@bruceallinson) reported 26 minutes ago from Gateshead, England

  What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

• 
  ⚽NUFC 1892⚽ (@TheToon1892) reported 26 minutes ago from Newcastle upon Tyne, England

  @virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.

• 
  Janice (@Janthebestmam) reported 26 minutes ago from Newcastle upon Tyne, England

  @virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package

• 
  Janice (@Janthebestmam) reported 27 minutes ago from Newcastle upon Tyne, England

  @virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact

• 
  Les(piggypics)Pigg (@piggypics) reported 38 minutes ago from Gateshead, England

  @virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.

• 
  Bodh (@Bodmall) reported 39 minutes ago from Shiney Row, England

  @virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin

• 
  Sarah Miles (@sarahmiles82) reported 41 minutes ago from Hebburn, England

  My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming

• 
  Lauraaaa (@Lauras95) reported 43 minutes ago from Gateshead, England

  @virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

• 
  S t e p h . ♡ (@stephwales_) reported 47 minutes ago from Gateshead, England

  So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

• 
  Janice (@Janthebestmam) reported 51 minutes ago from Newcastle upon Tyne, England

  @virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neil Crossan (@quietarea1) reported 1 minute ago

  @virginmedia Made a mockery of me kept on hold waiting for a manager for 15 minutes.....closing account.....never use your service again utterly disgraceful I pay you a lot of money and you treat me like this. Used the time on hold to switch to tesco mobile

• 
  ellie (@Ellssxxxx) reported 3 minutes ago

  @virginmedia They have said there are no current issues in my area. That is all. When there must be an issue as i have no wifi?

• 
  Russell Allen (@Russell_Allen29) reported 3 minutes ago

  @virginmedia internet and TV down again in Gloucestershire GL3 - what is going on ? Losing money trying to work from home ? #virginmediadown

• 
  Socz (@XcSocz) reported 6 minutes ago

  @virginmedia I was given nothing just said they would be here today but I’m charged £25 when I’m not in. Really it should be the same back to the customer?

• 
  Suneel Tharimena (@suneeltharimena) reported 11 minutes ago

  When I ordered @virginmedia broadband service last month I thought I am getting best service but this is worst service that customers can get. They don’t even know what do they commit on their website. I honestly say I can get much better service in any third world country.

• 
  Matt Stares (@Matt_Stares23) reported 13 minutes ago

  @virginmedia Thanks for responding, unfortunately I've tried to raise a complaint 4 times in the last week and got the same results every time. I've checked that link and still nothing logged :-(

• 
  Gary (@Gary02827392) reported 15 minutes ago

  @virginmedia Yes all of the issues Slow Internet, no Internet, intermittent Internet Upload download speeds Only to be met with reset the box Your customer service is crap

• 
  Sean Martin (@seanmartin_lib) reported 16 minutes ago

  @virginmedia Hi, i have checked the service and no known faults. it just seems that the signal has dropped.

• 
  Michelle Tierney (@Michney) reported 17 minutes ago

  @virginmedia Thanks for replying. The short answer is I had an issue with my broadband outside of an area outage, which was acknowledged by 2 phone calls I made to get a tech out. Each time, my appointment was cancelled even though the area outage was closed as resolved.

• 
  Ranho Acido (@RanhoAcido) reported 18 minutes ago

  @virginmedia I am afraid this is not working