Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/02/2026 08:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Total Blackout
United KingdomGateshead Wi-fi
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • WillHowe Will Howe (@WillHowe) reported from Gateshead, England

    @virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @virginmedia .... 0420 and still no service 😡😡😡😡😡

  • malandbren75 Malcolm Hodgson (@malandbren75) reported from South Shields, England

    @virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed

  • MatthewEmmer Matthew Emmerson (@MatthewEmmer) reported from Gateshead, England

    Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS

  • Marilyn_huartt Marilyn malibu (@Marilyn_huartt) reported from South Shields, England

    @virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.

  • Dyl_Atkinson Dylan Atkinson (@Dyl_Atkinson) reported from Washington, England

    Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣

  • malandbren75 Malcolm Hodgson (@malandbren75) reported from South Shields, England

    @virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails

  • kieranwby_ Kieran (@kieranwby_) reported from Newcastle upon Tyne, England

    4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼

  • TonyYoull TY I 92 (@TonyYoull) reported from Newcastle upon Tyne, England

    Shouting at Virgin Media on the internet work fix the problem. Pass it on

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!

  • vitosauras Helen #RacingForAnthoine🇧🇪 (@vitosauras) reported from Gateshead, England

    Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia are genuinely ******* shit

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼

  • dannyrobbo82 Danny Robinson (@dannyrobbo82) reported from Wallsend, England

    @virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia three times since I first reported that I was having problems with all my services and it has gone down again

  • goneinsixtysecs Simon (@goneinsixtysecs) reported from South Shields, England

    @virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Nicky_P_Smalley Nicky Smalley (@Nicky_P_Smalley) reported

    After 3 calls and a complaint, the internet seems to be working again. Why did you have to make it so difficult @virginmedia?

  • MadAboutAFC suckmyleftone (@MadAboutAFC) reported

    @virginmedia I want to resolve it when I message, not 4 hours later reply to some idiot asking the same question I’ve already answered three times! Again, NOBODY KNOWS HOW TO COMMUNICATE PROPERLY WITHIN YOUR ORGANISATION. I message when I can, it means I want a reply then, not later!!

  • Tonyhornet65 Anthony Johnson (@Tonyhornet65) reported

    @virginmedia Yes, and they don’t help. How difficult is it for Virgin to advise me how to access STARZPLAY and confirm I won’t be charged for it until it is working?

  • Gbkotp Pallvi Chauhan (@Gbkotp) reported

    @virginmedia been trying to get through to you all morning - finally got through and was being transferred then cut! Atrocious service!

  • kak03378 Kak0337 (@kak03378) reported

    Even the @virginmedia #servicechecker is down due to them “improving their website”. Not much of an improvement - can’t use it at all. Surely the way to update a website is not to take down the old one during times when people will need it…

  • wearliegig Wendy Earle (@wearliegig) reported from Guildford, England

    @virginmedia Appalling customer service! Im@trying to report the death of an account holder and can find no way of getting through. Waited on the phone line so long that it eventually went dead on me.

  • radikalrak radikalrak (@radikalrak) reported

    @virginmedia Yea a bit pointless. When the link isn't down, but I got dropped packets all over the place. Oh and the screen shot is from your check service status page. Sort yourselves out please. I had an entire week with no Internet last year and no one admitted anything.

  • DonovanLisao Lisa O'Donovan (@DonovanLisao) reported

    @virginmedia Wifi is the issue and I am sitting right next to the router the signal is constantly dropping.

  • AndyCarolan Andy Carolan (@AndyCarolan) reported

    Hey @virginmedia, I’ve been cut off from your awful customer service 3 times now. I am trying to end my contract exactly for these types of reasons! How about I just cancel my Direct Debit? That work for you?

  • BBHowarth Brett BradleyHowarth (@BBHowarth) reported

    @virginmedia I have also tried to submit a complaint which wouldn't submit. I have cancelled my direct debit. What else can I do? Feel free to message me to discuss.