Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 5 days ago |
|
Sunderland
|
Internet | 6 days ago |
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Sunderland
|
Total Blackout | 6 days ago |
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Newcastle upon Tyne
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Internet | 6 days ago |
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Newcastle upon Tyne
|
Internet | 6 days ago |
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Newcastle upon Tyne
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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Allan Davis (@AL_SNR58) reported from Sunderland, England@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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Scott Ilderton (@scottilderton) reported from Gateshead, England@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England@virginmedia It was @Stacey_MW_WL with the problem
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Ian (@ian_safc_1974) reported from Dunston, England@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, EnglandLooks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
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Amy McCord (@amymccordx) reported from South Shields, England@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
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ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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Allan Davis (@AL_SNR58) reported from Sunderland, England@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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Allan Davis (@AL_SNR58) reported from Sunderland, England@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Effie Fenton (@effiefenton) reported from Edinburgh, Scotland@virginmedia it would be a great idea if you could save priority installation slots for those in greatest need, like those with disabilities who need a phone line installed for a telecare service. So they don't have to wait a month. Just a thought.
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Baa Bar Jinks (@jinks_bar) reportedI was warned by @BTGroup that @virginmedia Customer Service were bad. I thought they can't be that bad, but OMG they're even worse. I wasted 40 minutes yesterday to be told to phone the same number again - no thanks. Been waiting an hour for an online chat. Dreadful.
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L ✨ 🇪🇺. BLM. FreePalestine- mostly INACTIVE (@mentyb_queen) reported******* detest being with @virginmedia internet regularly dropping or slowing down only for ‘no reported problems in area’ when I try to test Always seems affected after it rains too
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Karl (@karlstoney) reportedSo @virginmedia we moved to a non virgin area, we confirmed you'd cancel the service. The notes on the account show that agreement but it was never actioned, now my partner has a missed payment on her credit record, and a debt collection company chasing. What are you playing at?
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KITTY 🕸️ (@Fullmet4lKitty) reported@virginmedia It’s stable for now, but the moment it rains it has issues. I mentioned this last time someone came out to check it, but guessing it was overlooked as it keeps happening.
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Jon (@jon_Oncecontent) reported@virginmedia WORST COMPANY IN THE WORLD EVER!! - I THOUGHT BT WERE BAD YOU ARE TERRIBLE!!! I KNOW ITS POINTLESS SAYING IT ON HERE BECAUSE YOU CAN’T DO ANYTHING!! HOPELESS HOPELESS HOPELESS!!!!
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Natalie (@natsmith101098) reported@virginmedia I have used this phone number and it just says there is a “complex issue” but no date as to when it should b fixed by
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N17 Club (@N17Club) reported@virginmedia worst ever wifi provider 2hours to get to speak to a human that I couldn’t understand her accent... and refused to book me a technician...2 years of ongoing wifi issues and still not fixed... Bt and sky just as bad. Can anyone out here recommend a guaranteed wifi
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Col Gray 🤘🏻 (@pixelscol) reported@virginmedia Every 18 months I have to go through hoops to try and even get close to the SAME price you give your new customers You expect me to pay £25 a month more! I've been a broadband customer of yours since you purchased Blueyonder. 20+ years Is loyalty worth nothing?
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James Smith (@JamesRef8) reported@virginmedia can you provide a telephone number to speak to a real person for my broadband issues. I don’t need the txt message telling me I can book an engineer with updates telling me there are signal issues. Thats not the problem which started before the signal issues arose