Virgin Media outages and service status in Gateshead, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (55%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Wi-fi | 24 hours ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
|
Sunderland
|
Internet | 8 days ago |
|
Sunderland
|
Total Blackout | 8 days ago |
|
Newcastle upon Tyne
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, Englandright shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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Allan Davis (@AL_SNR58) reported from Sunderland, England@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England@virginmedia It was @Stacey_MW_WL with the problem
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Scott Ilderton (@scottilderton) reported from Gateshead, England@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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Ian (@ian_safc_1974) reported from Dunston, England@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Allan Davis (@AL_SNR58) reported from Sunderland, England@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Emily Whittle (@ewhittle_) reported from Walker Gate, EnglandThe worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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CazzaW (@CazzaW) reported from Walker Gate, EnglandCancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Amy McCord (@amymccordx) reported from South Shields, England@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
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Allan Davis (@AL_SNR58) reported from Sunderland, England@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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asim (@asim14234623) reported@AaronEdkins @virginmedia If your open to options please contact me as I am a network consultant for BT. - Direct Dial - 0207 907 7357
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Oo≡V≡oO (@SirDivers) reported@virginmedia I'm beginning to think the reputation for poor customer service is deserved. After nearly 3 days and a call to your 'customer service' number, my phone order is still status Parked. Please help me get this sorted. Thank you.
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Anita Rowell (@Aunty_Nita) reportedSwitched to @virginmedia yesterday and have lost a whole morning today due to connection issues. What’s going on?
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I'm not Ron Swanson (@lloydo872) reported@deanoward @virginmedia I have same issue with my works vpn
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UTFT since 1978 (@bainesleftfoot1) reported@CBobblers1878 @virginmedia Worst broadband I’ve ever had. Constantly dropping out and buffering. Contract up tomorrow thank god. 18 months of misery
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SleepieBear (@sleepiestbearxo) reported@virginmedia My net keeps messing up in the HA3 area, I am trying to check the status and it's saying there was a problem searching for an issue. Please can you help me sort this because I am a streamer and unable to stream due to this issue. The net keeps cutting off.
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T dog (@tdog1410) reported@virginmedia @bendunbar Strange how my VPN works when connected to my mobile data yet 3 of us in work can't connect to VPN all with virgin so don't start with you have no issues virgin and sort it out its people livelihoods you messing about here
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Anni C (@l33kst4r) reported@virginmedia is there an ETA on how long the internet will be down for? I haven’t been able to work all morning and no updates via text.
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I'm not Ron Swanson (@lloydo872) reported@virginmedia Thanks. But it's clearly an issue your end if multiple customers across the UK trying to use 100s of different workplace vpns are all having the exact same issue. My work place like others have confirmed it's only virgin media users effected
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asim (@asim14234623) reported@Grumpybeeman @virginmedia If your open to options please contact me as I am a network consultant for BT. - Direct Dial - 0207 907 7357