Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mascot to Wee Scotty 💙💙
(@kingsparkrovers) reported
@virginmedia Didnt know you can do it … as I said I just don’t expec much from @virginmedia any more it’s so bad 👎🏻👎🏻👎🏻
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Mar Flo
(@ElKwiatono) reported
@virginmedia Hi guys, I have an issue with your app - can’t log in and constantly getting the message “This service can only be accessed by the primary account holder.” - who obviously I am. Ps. When logging through your website it works as it should. Thanks
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Raza
(@hassanrh) reported
Hey @virginmedia , I have experienced days of intermittent Wi-fi and today I went online to web chat and got stuck in bot hell experiencing a constant loop unable to find a way to speak to anyone. A truly awful experience.
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cheese
(@ilikecheeeesese) reported
@virginmedia It says there is a outage in my area and there is 3 virgin vans near sun street
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Mascot to Wee Scotty 💙💙
(@kingsparkrovers) reported
@virginmedia Paying top dollar for our broadband and it’s down again … absolute shambles of a service and your Customer Service is so bad I can’t even be arsed contacting you … it’s time for change I think .. is sky super broadband any good ???
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derrick mulvana
(@nenevall) reported
from
Reading, England
@virginmedia @OfficialRandL reading festival, the virgin media mobile network is on its knees with no internet connection across most of the site.. sort it out.
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🌜 tia 🌛
(@tianorden) reported
@virginmedia Says no known issues
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JH
(@cyouJimmy) reported
@virginmedia You have been in touch and your colleague was unable to resolve the issue without speaking to a manager. I was told that a manager would call me today at 10am however this never happened.
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Bettina Gimenez
(@B3ttina_G) reported
@virginmedia you might want to have a look at your customer service. £10 up, unannounced, for worse service + being told to like it or lump it might well lose you some customers. Including one who's been with you 10 years
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Mark Vicary
(@vikkers14) reported
@virginmedia Please send me an email address where I can raise this ..getting nowhere on phone cos it seems it’s fine to hack someone’s account when I have no details on whose done it ..still being charged ..I,ll simply cancel everything payment wise to protect myself