Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE10, NE88 and NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| South Shields |
Phone | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
TV | |
| Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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LadyDi
(@didixon74) reported
from
Ryton, England
@_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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LadyDi
(@didixon74) reported
from
Ryton, England
@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kirby neale
(@neale_kirby) reported
@virginmedia No. Service status is all clear. Your customer service say that they can’t see anything on their diagnostic test. But I can assure you there’s a issue… by the looks of it a few people seem to be having the same issues. Good luck to them getting sorted.
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Media Boy UK
(@MediaBoyUK) reported
4/4: More channel changes has been confirmed by the "Discovery Bar" on Virgin Media boxes: EPG Service > Was 704 Cartoon Network HD (Cartoon Network SD) 712 Nick HD (Nick SD)
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Charlie Dyer
(@charliedyer02) reported
@virginmedia @mutley69 Is there an issue with the Virgin TV go online? I Haven't been able to use my Virgin TV go for a couple of weeks, I keep getting this message " We are experiencing technical problems. Please try again in a few minutes"
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Pete
(@gonnella) reported
@virginmedia Yes, but I use the the router in cable modem only mode. I have my own network equipment, so if I had the 2.5gbit port on your equipment I could link with my WAN 2.5gbit port. But it’s ok, time to move I think.
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Katherıne Brooks
(@KateyJbro) reported
@virginmedia You can’t even get the paperwork right. You’re in breech of contract. An awful company to deal with.
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Katherıne Brooks
(@KateyJbro) reported
@virginmedia After over 3 hours today, why should I waste my time? I’m cancelling, VM lie, they can’t follow what’s been agreed and do not treat customers fairly. I’m disgusted at the way we have been treated today. #BrokenBritain #ageconcern #custmerservicefails
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Katherıne Brooks
(@KateyJbro) reported
@virginmedia Suggest you get your disconnection service to call me back then.. I’m putting zero effort in from now. I’ve wasted enough time.
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Mick Harkin
(@MickHarkin11) reported
@virginmedia @FionaRainer What point in complaint when it is standard practice ??
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Carol C
(@Haggiscomfeijao) reported
@virginmedia for the last two days the tv guide on my TiVo box won’t populate. I’ve already reset the box and still nothing. How can I fix it? I’d appreciate some guidance! Thx
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Cook Pass Babtridge
(@andytideswell) reported
@virginmedia It was a call about my Mums accounts customer of more than 10 years. Need to speak to a UK based agent as I’m going around in circles with your call centre in the Philippines.