Virgin Media Outage Report in Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE8, NE82 and NE11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Gateshead, Newcastle upon Tyne, South Shields, Wallsend, North Shields, Blaydon-on-Tyne, Stanley, Hebburn, Consett, Bedlington, Jarrow, Chester-le-Street and Blyth.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Rich Oliver
(@bigpapablu) reported
from
Whitley Bay, England
@garyrbarton @virginmedia Rule of thumb: hang up
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Peter stephenson
(@Peterst06328885) reported
from
Walker Gate, England
@virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues
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John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers
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Andy Gardner
(@AndyG1508) reported
from
South Shields, England
@virginmedia Are you having problems I have no internet or tv at the moment?
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Howard Walker
(@1HowardWalker) reported
from
Walker Gate, England
Broadband from @virginmedia down in NE7 area
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Robert Richardson
(@Rob259) reported
from
Whitley Bay, England
@virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Still not back on @virginmedia any ideas when service will resume
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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Jayne Cook
(@jayneecook) reported
from
Whitley Bay, England
@virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
Dear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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Paddy R
(@paddyrat) reported
from
Blaydon-on-Tyne, England
Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael
(@Michael01154258) reported
@virginmedia your internet connection is absolutely awful.
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Chelsea milne
(@chelseamilne1) reported
@virginmedia WiFi keeps disconnecting from my phone saying authentication problem its getting beyond a joke now between that and it going down
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Nicki Mead
(@nicki_sears) reported
@virginmedia why is it I can order something straight away but as soon as I want to cancel I'm in a 4 hour queue??
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Simon Hollier
(@SimonHollier) reported
@virginmedia Internet down AGAIN! Tried all usual things but nothing. Rang VM for recorded message to say have intermittent issues and in 24 hrs can book engineer! Wonder how @virginmedia expect kids to complete school work and adults work from home! #Usualshockingservive
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James Preece (M0JFP)
(@m0jfp) reported
@virginmedia just lost internet, green base light flashing! Great time of day for a software update! Good bye customer meeting ! Help !!! @Ofcom
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ika.shimai
(@ika_shimai) reported
my virgin media just cut out for the fifth time today
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RiRi
(@CognitionElated) reported
@virginmedia Internet hasn't been working for 2 days. Can't get through to any support. What is the ETA on a fix? Issue is due to Virgin & acknowledged with the automated message when calling up. It is impacting my work. Please assist.
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emz37
(@emma19802010) reported
@virginmedia Then the asked if I was happy with that and could they close the complaint I said yes then they hung up on me AGAIN!!!!! NO ENGINEER! NO BROADBAND! IVE HAD ENOUGH!!!
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The Sixth Chairman's Fourth Wife
(@ElsaFanEden) reported
@virginmedia Hey, I never set up F-secure but am now getting an email to complete my registration. Can I just ignore that or do I have to do anything to cancel it?
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skp20040
(@skp20040) reported
@virginmedia Hi can you advise which number I call to cancel my account. having been a client for 10 years being offered an upgrade which is actually to pay over £30 more a month than you charge new clients joining is the final straw after a summer of intermittent service