1. Home
  2. Companies
  3. Virgin Media
  4. Gateshead
Virgin Media

Virgin Media outages and service status in Gateshead, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • 67% Internet (67%)
  • 17% Wi-fi (17%)
  • 17% TV (17%)

The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 9: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.

CityProblem TypeReport Time
Newcastle upon Tyne Wi-fi 2 days ago
Newcastle upon Tyne Internet 3 days ago
Newcastle upon Tyne Internet 8 days ago
Sunderland Internet 9 days ago
Sunderland Total Blackout 9 days ago
Newcastle upon Tyne Internet 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • ZicoPete
    Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • mickeywhizz
    Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • seldomseenkid16
    Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • ScottN1504
    Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • HelenEmbleton1
    Helen Embleton (@HelenEmbleton1) reported from Leadgate, England

    @virginmedia Your customer services

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • 40yearsofhurt
    JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • StevieWalls
    Steve Walls (@StevieWalls) reported from Chester-le-Street, England

    “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

  • RockcliffeFiles
    Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

  • tenchylad
    Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • Deggsytweets
    Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Andrew70265613
    Drew #KroenkeOut #ArtetaOut (@Andrew70265613) reported

    @virginmedia The problem is the constant disconnection, not the speed. Almost every single day of the week Virgin will go down. Now you want a £240 early disconnection fee. Im not going to give up on this. Even if it means contacting you via every social media platform. This is a joke.

  • CazzEtherington
    Caroline 🌧 (@CazzEtherington) reported

    @virginmedia Hi, WiFi is very patchy today. Do you know if there any reported issues in Darlington DL3?

  • ianjohnson1965
    Ian Johnson (@ianjohnson1965) reported

    @hildreth_roger @jbanningww1 @virginmedia I can only agree Roger, customer service nightmare 😳

  • mechanicalhoun5
    mechanicalhound (@mechanicalhoun5) reported

    @virginmedia So it’s now been 6 weeks without internet that you said you would set up @virginmedia I rang your “customer service” yesterday and was told the outside works to install wires would happens yesterday 1/

  • BarnesymMartin
    Barnesy 🏴󠁧󠁢󠁥󠁮󠁧󠁿⚽️🏉🏏🥊⛳️🏌🏻‍♂️ (@BarnesymMartin) reported

    Good morning @virginmedia so it is fight me for Anthony Joshua. If I pay for the pay-per-view event. Will I get the undercard this time because the last time I paid for a Joshua fight the service you provided was damn right out of order #JoshuaUsyk @EddieHearn

  • Andrew70265613
    Drew #KroenkeOut #ArtetaOut (@Andrew70265613) reported

    @virginmedia @petetong @Carl_Cox Horrifically awful service, need to be contacted, been on the phone for 1 hour, put through various people - JUST WANT TO CANCEL MY CONTRACT. NOT PAYING £240 WHEN YOU CANT PROVIDE AN ACTUAL RELIABLE INTERNET CONNECTION. IM NOT GOIG AWAY.

  • LM_Marlow
    Lee Marlow (@LM_Marlow) reported

    @virginmedia hello - no Virgin tv at all today in Le67. Can’t log in to my account because I’m not “the primary account holder” (I am the primary account holder) This happens every month with your broadband - I hope it’s not going to start with the tv service, too.

  • justinmacleod
    justin macleod (@justinmacleod) reported

    @virginmedia why do you think it’s acceptable in an age where we are all working from home, to decide to in your words make updates to the network from 9am - 3pm. Why couldnt the upgrade be done at night to lessen the disruption

  • MarPro_UK
    Marketing Pro (@MarPro_UK) reported

    @virginmedia Yes, but married, same address, there's no data issue there. It's just an excuse.

  • u02th4
    thom (@u02th4) reported

    @virginmedia hi im expecting a virgin sim but cant login to check as ive got the sim yet can u send the link for the tracking