Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Wallsend, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Gateshead	Internet	3 days ago
Gateshead	TV	3 days ago
South Shields	TV	4 days ago
Newcastle upon Tyne	Internet	4 days ago
Newcastle upon Tyne	TV	5 days ago
Wallsend	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  David Pearce (@pearceswan) reported 2 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 2 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Paul fletcher (@P25_Fletch) reported 2 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  CazzaW (@CazzaW) reported 9 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  liam sholder (@liamsholder91) reported 16 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  Sam (@purplelime) reported 17 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Steph. (@stephwales_) reported 17 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  Mr Smoggie (@PaulCraig24) reported 17 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Sam (@purplelime) reported 18 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  emma (@ema_neale) reported 18 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  LadyDi (@didixon74) reported 19 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  NETheatreGuide (@NETheatreGuide) reported 20 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Carl Walsh (@Carl_Walsh33) reported 29 minutes ago from Wallsend, England

  @virginmedia I look forward to the money off the bill for the issues.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 30 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Phil Robinson (@Ne31phil) reported 31 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Sam (@purplelime) reported 32 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  Sarah (@Rainbowztwit) reported 32 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 33 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  liam sholder (@liamsholder91) reported 55 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Pete Irving (@ZicoPete) reported 59 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gavin Lee (@Gav288) reported 4 minutes ago

  @virginmedia thanks for replying. You have been no help, absolute shambles of a company.

• 
  Nath___O (@NOliver11) reported 5 minutes ago

  @virginmedia terrible service as usual! I expect a full refund of the boxing no stream for the past 15 minutes and counting!

• 
  Rob Jones (@robhjones) reported 7 minutes ago

  @virginmedia I have no idea how to do it. Sorry, it worked perfectly well with the TiVo box. The problem is obviously the new 360 system. Can you arrange for it to revert back or get an engineer out please?

• 
  Kate (@oftenFrazzled) reported 8 minutes ago

  @O2 signed up 2yr sim only Fri 12/06. received msg "my new number active" but I put in a pac code to keep my old number AND the new SIM hasn't arrived yet. Also I keep getting booted out the login page now of my virgin media account. Not impressed at all. Considering cancelling

• 
  Daniel Baillie (@watfordfc09) reported 8 minutes ago

  @virginmedia I am leaving your service clearly you cannot understand someone that is in hospital and they are unable to pay a bill and you cannot extend any agreements that are made. The service is restricting so I’ve spoken to sky and I will be considering their options because

• 
  Nala100577 (@Nala100577) reported 10 minutes ago

  @virginmedia @RobNoonan007 Its a total blackout now too - its not the tv

• 
  Jambo (@The_real_Jambo_) reported 16 minutes ago

  @virginmedia I've been trying to contact you for 6 days. 6 ******* days with no TV, tonight Scotland play in the world cup, my family and I cant watch the game because I haven't had TV for 6 ******* days. Unable to book an engineer visit as you **** app keeps telling me to...

• 
  The Hodge-Cast Podcast (@Hodge_Cast) reported 18 minutes ago

  @DAZNBoxing I can safely say, I will never be purchasing a PPV from your service again. Nearly 15mins of a blank screen for a PPV - I realise technical issues happen and it’s live, but to make no attempt to to fix this problem in a timely manor is a farce. @virginmedia I’ll be cancelling my subscription with yourself also, if I don’t receive a refund. Unacceptable!

• 
  rebecca ann jarvis (@rebeccaann1989) reported 18 minutes ago

  @virginmedia Saturday 6th June 2026 and after being told all my recordings that I was in the middle of watching I've now lost and now my box and tv is unusable as the 360 is unworkable and shouldn't have been changed as if it's not broke don't fix it now it's broke and unfixable

• 
  tom (@tomcity1) reported 22 minutes ago

  @virginmedia the worst broadband ever You’re website is always saying issues in your area will be fixed by a certain date than that date goes and on it goes ******* shambles for the money