Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 03/05/2026 16:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Hebburn, Seaham, Chester-le-Street, Newcastle upon Tyne, South Shields, Sunderland, Jarrow, Borough of North Tyneside and North Shields.

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City Problem Type Report Time
United KingdomGateshead Internet
United KingdomGateshead Internet
United KingdomHebburn Wi-fi
United KingdomSeaham TV
United KingdomChester-le-Street Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace

  • toniaadiexx T (@toniaadiexx) reported from Whitley Bay, England

    @virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.

  • minkewales minkewales (@minkewales) reported from Newcastle upon Tyne, England

    @Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!

  • Tony_Hodson Tony Hodson #coach (@Tony_Hodson) reported from Ponteland, England

    @virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    @MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area

  • philippat Philippa Taylor (@philippat) reported from Whitley Bay, England

    @virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    Another blackout on @virginmedia

  • Selwynsaint Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported from Longbenton, England

    If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always

  • sheeshkebab Ian K (@sheeshkebab) reported from Whitley Bay, England

    @virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst broadband and cable provider of all time.

  • andychristie999 ac (@andychristie999) reported from Sunderland, England

    @virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy

  • LiamCottam Liam A Cottam (@LiamCottam) reported from Hebburn, England

    @virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

  • Barrymore_Jones Michael Jones (@Barrymore_Jones) reported from Sunderland, England

    @virginmedia I need help

  • brtoon Brian Reid (@brtoon) reported from South Shields, England

    @virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔

  • GlocketCosplay ✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, England

    Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia hi can someone help me with my broadband

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia This is absolutely ridiculous, done your tests and its been confirmed there are intermittent issues but your phone/web services keep putting me in loop.

  • Ath3na_G Ath3na 💙 (@Ath3na_G) reported

    @virginmedia I had a laptop, my mobile and Sonos connected before it stopped working. These are connected everyday if the wretched broadband works so no Idea why they would interfere now. Also have a You View box connected by cable, also not working.

  • LadyLeveret LadyLeveret © ™ (@LadyLeveret) reported

    @virginmedia It's simply that giving FIVE hour windows for an appointment is totally unnecessary, why as a company can't you give an actual time, or at worst, a two hour window? Such a waste of a day waiting around for five hours 🤷

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia When do I get an engineer to sort these intermittent issues? Had issues all week, cut out during work zoom calls with clients. No completely dead. When do i get an engineer round? #badcustomerservice

  • NickBritten Nick Britten (@NickBritten) reported

    @virginmedia Eventually yes, and the frustrating thing is that when I finally did, the rep was really helpful, but you make it incredibly hard for your customers to speak to customer service. It shouldn’t take the best part of four hours constantly trying.

  • VickyWhelan1 Vicky Whelan (@VickyWhelan1) reported

    @virginmedia Already checked and no issues

  • dc89lfc DC (@dc89lfc) reported from Slough, England

    @virginmedia if i can't work tomorrow because of your useless service, i want my contract cancelled, and i'm going elsewhere. So many issues

  • Peachy_eighty Nicola Green (@Peachy_eighty) reported

    @virginmedia I'm not seeking a credit, I am trying to get @virginmedia to resolve an issue they have caused me. @virginmedia have breached the Credit Act.

  • sharkness91 Stuart Harkness (@sharkness91) reported

    @virginmedia Yes, you can help by trying to answer my previous question

  • katlizmag Katie (@katlizmag) reported

    @virginmedia hi we moved in yesterday and haven't been able to connect to the WiFi, i ran the check on the website and it said the service had been disconnected but I can't get through to the helpline