Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.

City	Problem Type	Report Time
Wallsend	Internet	22 hours ago
Wallsend	Internet	2 days ago
Newcastle upon Tyne	Wi-fi	2 days ago
Newcastle upon Tyne	Wi-fi	5 days ago
Newcastle upon Tyne	Internet	6 days ago
Newcastle upon Tyne	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Mr Smoggie (@PaulCraig24) reported 7 minutes ago from Whitley Bay, England

  @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

• 
  Paul fletcher (@P25_Fletch) reported 9 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  LadyDi (@didixon74) reported 14 minutes ago from Ryton, England

  @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

• 
  Sam (@purplelime) reported 16 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Bob Scott (@scotty8461) reported 21 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Bella (@SharBella72) reported 31 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  David Pearce (@pearceswan) reported 32 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 37 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 38 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  EmSatch (@EmSatch) reported 41 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Paul Jukes A874036 (@UnicornRunning) reported 45 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Paul fletcher (@P25_Fletch) reported 46 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  David Pearce (@pearceswan) reported 47 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  Georgina McGowan (@seldomseenkid16) reported 49 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  NETheatreGuide (@NETheatreGuide) reported 50 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  Pete Irving (@ZicoPete) reported 50 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 52 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 53 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Sam (@purplelime) reported 58 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  Trid (@TrevorRidley) reported 59 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phil (@philbreadin) reported 5 minutes ago

  @virginmedia how come my bill has jumped from £55 to £72 mid contract? I understand it's April and a small price increase is expected but £17 is taking the mick. With the issues I've had lately @sky is looking more tempting.

• 
  Clinton (@clintontayls) reported 6 minutes ago

  @virginmedia very unhappy with our tv service that hasn’t worked properly for 2 weeks despite a replacement box🤬😥…..not easy to phone you either!!

• 
  LoobyLou1970 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ldp17470) reported 13 minutes ago

  Why is your support so appallingly bad? @virginmedia Been waiting for almost ½ hour to get to speak with someone on the phone and the chatbot on the app has just gone silent on me. My 360 box won't boot up, tried everything to fix it...1/2

• 
  TheShannimal (@TheShannimal_) reported 15 minutes ago

  Maybe not. Internet is down for a second day running. At least @virginmedia aren’t trying to double the price of our monthly broadband if we stay with them… oh wait, they are.

• 
  chris (@taylorlad2) reported 18 minutes ago

  @virginmedia 2 internet outage in 2 weeks are you joking me 😡

• 
  Aaron Hudson (@AaronHudsonUK) reported 23 minutes ago

  @virginmedia @TelfordMemories Mine went down last night and despite it coming back on today the speed right now is 146mbps when I pay for a gig.

• 
  outondet (@outondet) reported 23 minutes ago

  @virginmedia terrible service...10 says to activate sky movies...still doesn't work.....tried phoning 150 ..still couldn't do it...sort it out @virginmedia.

• 
  Debbie Cosway (@debbiecosway85) reported 24 minutes ago

  @virginmedia the up and down buttons have stopped working on my remote 😕

• 
  Alloqui Strix (@AlloquiStrix) reported 27 minutes ago

  @virginmedia an outage in my area since Tuesday. There is supposed to be a means to register for compensation for loss of service, but the website doesn't contain any buttons to do so - are you making it difficult on purpose noting "if you do not register you don't qualify"?

• 
  BRIAN HEALY (@XBRIAN501) reported 29 minutes ago

  @ServeOnlyGod @rtenews RTE & VIRGIN MEDIA needs to be locked down like the ports & Oil reserves