Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Gateshead, Jarrow, South Shields, Consett, Blyth, North Shields, Whitley Bay, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, and Seaham.

City	Problem Type	Report Time
Newcastle upon Tyne	Total Blackout	19 hours ago
Newcastle upon Tyne	Wi-fi	21 hours ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Wi-fi	1 day ago
Newcastle upon Tyne	Wi-fi	2 days ago
Sunderland	TV	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Gareth Miller (@geemiller71) reported 2 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Steph. (@stephwales_) reported 2 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  NETheatreGuide (@NETheatreGuide) reported 3 minutes ago from Ryton, England

  @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

• 
  Trid (@TrevorRidley) reported 4 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Pete Irving (@ZicoPete) reported 6 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Adam Appleby (@adamappleby) reported 11 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Edan Kidd (@KiddEdan) reported 15 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  Steph. (@stephwales_) reported 15 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  EmSatch (@EmSatch) reported 21 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Helen Embleton (@HelenEmbleton1) reported 21 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  Mazza 66 (@66_mazza) reported 27 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  Victoria barry (@VictoriaBarry82) reported 29 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  Keith Dawson (@KeithRwc) reported 32 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Steve Dey (@Stevedey) reported 38 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Michael Taylor (@mickeywhizz) reported 40 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  Carl Walsh (@Carl_Walsh33) reported 41 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  Bob Scott (@scotty8461) reported 43 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Victoria barry (@VictoriaBarry82) reported 45 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  Carl Walsh (@Carl_Walsh33) reported 55 minutes ago from Wallsend, England

  @virginmedia I look forward to the money off the bill for the issues.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 60 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Washington (@Rei_Never) reported 0 seconds ago

  @Stsantek @virginmedia This is mental. When I moved house, over a decade ago now, they were upfront with the contract. However, they did indeed massively screw up - cancelled the DD for the new contract, left the old one in place, I was still paying for the old service. Took 6 months to fix.

• 
  KB (@kadenbatt) reported 1 minute ago

  @virginmedia Internet issue in our area for over 24 hours now and absolutely nothing done to change it. Pay all that money a month for no reason just a scam

• 
  Graham Hill (@grahamhill1) reported 4 minutes ago

  @MartinSLewis Virgin Media were terrible to deal with when I had a contract with them, poor customer service up until I quit - only then did I get to talk to someone in charge. I still quit and signed up to @sky

• 
  Kingofsalemsdaughter (@salemsdaughters) reported 4 minutes ago

  BBCs report on Virgin Media is 100% accurate. When I informed them that i had moved house to an area they did not cover they pushed me to stay until my contract ended. I had also had several technical difficulties to which they delayed any actions to fix the tech issues; what was the issue? i was unable to change my email. I call their customer service dep and neither of them were able to help me. This happened on several occasions Where i had to wait WEEKS for very easy to solve problems. @virginmedia

• 
  GanAinm (@ainm_gan5505) reported 4 minutes ago

  @MartinSLewis Virgin Media is not actually Virgin, it’s a ****** American company called Liberty with a license to use the Virgin Media branding. The real Virgin company should take the license off them for driving the name through the ****.

• 
  Amii not Amy 🇬🇾 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@AmiiEvlynB) reported 5 minutes ago

  Dear @virginmedia why is my broadband keep dropping out today!! I get it’s hot but I can’t hand hot and bored!!! HELP!!!

• 
  Elaine Walsh (@mabaker_moz) reported 6 minutes ago

  @virginmedia I rang your service number and there is an issue in the area

• 
  faye (@fayfreddie10) reported 6 minutes ago

  @virginmedia You're not i get fobbed off all the time. I was talked around into taking out a new contract on the promise that VM would solve the issues or give us the right to leave without charges.. a year in and nothing good has come of it.. even the phone line is unusable.

• 
  Dermot O'Leary (@dollDCFC) reported 7 minutes ago

  @virginmedia @siemaiqbal The only tweets we ever see here about Virgin are those complaining when their service has been interrupted, which is understandable.I wonder though what % of Virgin customers it represents? From personal experience my service has been out a very few times over 20+ years.

• 
  Nathan Gage (@NathanGage15) reported 9 minutes ago

  @virginmedia @BonesE78 My contract is about to expire I won't be renewing it as the best price they can do is double what I'm currently paying however a new customer can get the same package for £10pm cheaper than what I'm currently paying.