Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Seaham, Newcastle upon Tyne, Jarrow, Sunderland, North Shields, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.

City	Problem Type	Report Time
Seaham	Wi-fi	3 hours ago
Newcastle upon Tyne	Total Blackout	1 day ago
Jarrow	Total Blackout	1 day ago
Sunderland	Internet	2 days ago
North Shields	Internet	3 days ago
Newcastle upon Tyne	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  EmSatch (@EmSatch) reported 22 seconds ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  NETheatreGuide (@NETheatreGuide) reported 4 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 7 minutes ago from Sacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• 
  Alvin TX Fernandez (@allymcgeorge) reported 11 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 12 minutes ago from Whitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• 
  Paul Jukes A874036 (@UnicornRunning) reported 20 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Sam (@purplelime) reported 20 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  Trid (@TrevorRidley) reported 21 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Mr Smoggie (@PaulCraig24) reported 26 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  liam sholder (@liamsholder91) reported 27 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  David Pearce (@pearceswan) reported 28 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  CazzaW (@CazzaW) reported 28 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 28 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  LadyDi (@didixon74) reported 29 minutes ago from Ryton, England

  @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

• 
  liam sholder (@liamsholder91) reported 29 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Paul fletcher (@P25_Fletch) reported 35 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Helen Embleton (@HelenEmbleton1) reported 54 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  claire🐱🐾🐾 (@clairekitty12) reported 54 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  Paul Jukes A874036 (@UnicornRunning) reported 55 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  liam sholder (@liamsholder91) reported 60 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  i aint know **** bout crypto (@SirazBhaii) reported 6 minutes ago

  @DenniGlaves @pokemondealsuk This is 100% the issue. Ive tested it. I recently switched WiFi providers from Virgin Media to Grain Connect which is 1 of the newer FTTP providers that have been rolling out true fibre across the UK. Now im getting this message everytime.

• 
  BEST IPTV SERVICE (@EmpireDg97) reported 7 minutes ago

  Tired of paying for multiple 🇬🇧🇳🇱subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. His IPTV offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies 👉 @EmpireDg97

• 
  Hatz (@DevilHatman) reported 8 minutes ago

  @virginmedia what on earth is going on? My upload speed has been dogshit since Friday/Saturday. Today along it's dropped from about 25mb/s to less than 10mb/s. All your site says is "intermittent issues in the area"... which is so regular its utterly redundant now

• 
  Eldarioth (@eldarioth) reported 8 minutes ago

  @AncientJellyTot @virginmedia Same problem with religious callers but one replied with "Jesus would want to use to talk to you whatever your sign says". I had to stifle a giggle as I closed the door.

• 
  LoobyLou1970 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ldp17470) reported 14 minutes ago

  @virginmedia do you honestly expect customers to stay with you when you're gonna increase my package by £75 a month! I'm now switching to @skytv for the same package plus Disney+ for a cost of £81 a month. The best your lot could bring it down to was £128 Bye 👋🏼 #RipOff

• 
  Frank 🇬🇧 💎 (@PureSesh48) reported 15 minutes ago

  Good old @virginmedia down yet again. Need to find a reliable provider. Sick of this.

• 
  Harry (@Rzchy) reported 18 minutes ago

  @joshstirz No one I play with gets the issue just assumed you was on virgin media aswell interesting , no fibre available in my area so I guess I’m just handing out free wins / map leads vs west players forever now

• 
  Dippy | Brig Content Creator (@Itsdippylive) reported 21 minutes ago

  In the same 28 April email, Virgin Media wrote: "a dedicated chat-based support route for customers with reasonable adjustments is needed... an area where we must improve." They wrote that 6 days ago. Today the next cycle broke.

• 
  Marc (@marcleigh) reported 22 minutes ago

  @o2 @virginmedia your new sign in method is ridiculous this is 2026 get proper security not this stupid email link to verify

• 
  David Richards (@DWRICHARDS) reported 22 minutes ago

  @virginmedia Thank you. I look forward to doing so after the current period of 30 days (in which to issue a replacement cheque) has expired and when I will need to renew my attempts at scaling your high security battlements!