Virgin Media outages and service status in Gateshead, England
No problems detected
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 2, 9:35 AM GMT+1.
- TV (50%)
- Internet (31%)
- Wi-fi (11%)
- Phone (4%)
- E-mail (2%)
- Total Blackout (2%)
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE88 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Blyth, Gateshead, Newcastle upon Tyne, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Blyth
|
Internet | 1 day ago |
|
Gateshead
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Total Blackout | 2 days ago |
|
Newcastle upon Tyne
|
Total Blackout | 2 days ago |
|
North Shields
|
TV | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
Nearby cities with recent reports
3 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia wifi speed is disgustingly slow in NE 27
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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W. W. L. D. ? He'd stay at home. (@RobLow_7) reported from Sacriston, England@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Steph. (@stephwales_) reported from Gateshead, EnglandWhy can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Stu (@tenchylad) reported from Sunderland, England@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Mike Moody (@classicm) reported from Newcastle upon Tyne, England@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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Sam (@purplelime) reported from South Shields, England@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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Edan Kidd (@KiddEdan) reported from Whitley Bay, England@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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NETheatreGuide (@NETheatreGuide) reported from Walker Gate, EnglandTime for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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Steve Dey (@Stevedey) reported from Newburn, England@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down
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Stu (@tenchylad) reported from Sunderland, England@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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spidella's kitkat🍫 || exams (@kkitkat_exe) reported@OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker
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Mike (@ArrEssVeeTwin) reported@_Alfista @jen_moxon @virginmedia Genuinely never had an issue. BT twice ignored the ombudsman’s ruling when they ****** me over tho. In the end they paid me £80 to leave. The only way to renew with Virgin is to go to cancellations tho. And they’ll still **** it up
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London leaver (@ross_biagini) reported@virginmedia It went down at the weekend so please can you refund me?
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London leaver (@ross_biagini) reported@virginmedia 2 Outages Identified & raised but 2nd one is not expected to be resolved until 3/6/26 @ 9.06 That will be at least 3 full days of outage
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Simon (@cleggy1966) reported@virginmedia Eventually. Your customer services are a shambles. 2 appointments arbitrarily cancelled by you without any notification, and 4 phone calls, holding for a minimum of 20 minutes every time
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Ollie McManus (@OliverGMcManus) reported@virginmedia I have raised a complaint and they haven't addressed it for me.
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𝒶𝓈𝒾𝒶 🦋 (@impalabby) reportedis virgin media player down for anyone else ?? #loveisland #loveislanduk
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O2 (@O2) reported@Isa_Yolina Hi it's us from Virgin Media O2. Sorry you're having this issue, if you would like to DM us a screenshot of the issue, and the email you use on the app.
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Danger Mouse 🏴 (@stewiejohn2) reported@OliverGMcManus @virginmedia They should pay you automatic compensation thru the Ofcom scheme, it is about £6 a day. If they do not agree to pay it, then take them to an Ombudsman service.
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Adam Weston (@textmaniac78) reported@OliverGMcManus @virginmedia I got told once and I don't know if it works but if you ring up and upgrade to another package it's classed as a new contract so you can cancel within 14 days maybe worth looking into doing that