Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Wallsend, Gateshead, Jarrow, Consett, and Blyth.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	2 days ago
Sunderland	Internet	9 days ago
Newcastle upon Tyne	TV	12 days ago
Newcastle upon Tyne	Internet	13 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Sam (@purplelime) reported 51 seconds ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  liam sholder (@liamsholder91) reported 5 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 5 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  Alvin TX Fernandez (@allymcgeorge) reported 10 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  David Pearce (@pearceswan) reported 10 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Gareth Miller (@geemiller71) reported 10 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 13 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  Pete Irving (@ZicoPete) reported 14 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  Steph. (@stephwales_) reported 14 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 23 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Steph. (@stephwales_) reported 26 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Paul fletcher (@P25_Fletch) reported 29 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  Keith Dawson (@KeithRwc) reported 29 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  NETheatreGuide (@NETheatreGuide) reported 31 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  🦦 Helen (@vitosauras) reported 38 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Sam (@purplelime) reported 41 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Sam (@purplelime) reported 45 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Phil Robinson (@Ne31phil) reported 46 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Victoria barry (@VictoriaBarry82) reported 51 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

• 
  liam sholder (@liamsholder91) reported 59 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  K (@QuanTuM_kL) reported 6 minutes ago

  @JJMootts @virginmedia I don't get why everyone moans, been with them for nearly 20 years and might have had 3 issues, it's almost never down, the internet speeds are far beyond what any other provider can do, although the others may have finally caught up, for years it wasn't close.

• 
  Shaun (@shauny67) reported 6 minutes ago

  @QxPain_ @virginmedia Turn off router, turn off all devices connected via WiFi turn on router & bring up each device at a time & check WiFi & distance then will find which device is causing the issue. A router only has a certain distance will need a pod if drops out due to distance

• 
  SPAHCRAB (@spahcrab) reported 8 minutes ago

  @virginmedia I'm already planning on cancelling my service. This must be a speed run record as I haven't even plugged in the router, nor received the damn thing.

• 
  Andrea ™ 🏳️‍🌈 (@I_am_Leighton_) reported 13 minutes ago

  Apparently to change to a new contract within @virginmedia they have to leave me with no tv etc for 4 days even though I’m already with them. I’ve never heard anything more ridiculous. Think I’ll be just be cancelling. Keep your renewal offer lol joke of a company

• 
  Elaine McIntyre (@Elycat) reported 14 minutes ago

  Is @virginmedia down in G40 area? Been without internet now for 2hours @status_is_down

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 17 minutes ago

  @virginmedia - So call customer service. 20 minutes on hold. Finally talk to a human. - Apparently all my renewal offers have expired (they are still showing in the app) - Would I like to renew at 3x the price I am paying.? NO

• 
  Berk (@trapdoor456) reported 19 minutes ago

  Switching from @virginmedia today, going for just broadband with YouFibre & saving £70 a month for a speed more than 3x what Virgin wanted £10 a month more for. Hoping it does what it says, but Virgin service & Customer Service have been diabolical this year. Anyone use YouFibre?

• 
  Mo Woke Rejoiner (@MagicalMo) reported 20 minutes ago

  @virginmedia I have done. Looking forward to a resolution.

• 
  Success W Lewis (@SuccessWLewis1) reported 21 minutes ago

  @Pirat_Nation @virginmedia has been having issues all week. Can't turn on or off my smart light, can't download or play anything online. All I can do is play some old DVDs and Games on disk.

• 
  Neil 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@GeordieNeilo) reported 26 minutes ago

  @virginmedia YOUR SERVICE IS ******* ****!!!!!