Virgin Media Outage Report in Gateshead, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Consett |
Total Blackout | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
-
Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
-
Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
-
Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
-
Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
-
Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia I will call, again and again. Would be nice if you called me tbh. I’ll escalate or just cancel and go to another provider
-
Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
-
Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.
-
Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia So I expected a call today before 12pm from business team I also logged a call back on the website for one of the team to call me before 12pm. Engineer on Friday said someone would call in the morning it’s now just gone after 12 and I am still waiting? This is poor?!
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Sort my order out please.Due on Monday, not delivered.6 calls Tuesday & Wednesday,told it would be here today, yet Yodel tracking shows they haven’t got it from you.1st week as a @virginmedia customer 😡. Worst of all handlers have made me feel like it’s my problem #woefulservice
-
Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
@virginmedia Waiting for delivery of hub equipment to start using internet.Due Monday & it’s still not here. 1st week as a Virgin customer. Made 6 calls bounced from person to person,made to feel like it’s my fault! Spoken to Yodel & tracking details show they haven’t received it from Virgin
-
Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
-
Michael McVickers
(@mmcvickers) reported
from
Consett, England
@virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months
-
Phil Nicholson
(@PhilNicholson13) reported
from
Whitley Bay, England
First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego
-
Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
-
Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Blank 🪶🌽🦊🍙⏳♌👾🇹🇼
(@Blankasfaq) reported
@virginmedia Still not working for some websites :(
-
Joe ☹️
(@JoeChu_25) reported
Cant tell if its #virginmedia being **** or if its just twitter
-
Rebecca Ford Johnson
(@RFordJohnson) reported
@virginmedia Down again for the past hour - makes it impossible trying to work - using my phone as a mobile hotspot is less than ideal. Sort it out!
-
Paul Brickles
(@p_brickles) reported
The weird thing about the #virginmedia outage is how certain IP addresses can be hit, but others can't. Not just cached webpages either.
-
gettinflexicomps
(@gettinflexi) reported
Is there a problem with @virginmedia again?? Just walked through the door and my daughter is saying she wasn’t able to do any work because internet has been down all day!!!
-
kevin ross
(@kevinro79912391) reported
@virginmedia But you haven't though mine is still off it's been down since 6am aswell as your website app and phone service not working this is an absolute joke and I can guarantee they'll be no compensation either
-
Zoë
(@zzomo_) reported
@virginmedia It’s still not working. That’s a whole day without proper internet. I hope you’re crediting all your customers back a days worth bcos this is ridiculous!!!
-
cat 💫
(@cacaannex) reported
@virginmedia I’m still having problems with my broadband. I’m currently having to use my mobile data to write this tweet. Checked service status and it says “all looks good in your area”. I’ve tried rebooting the box and stuff to no avail. Any recommendations?
-
elaverick
(@elaverick) reported
@virginmedia It’s broken again, and so is your status page.
-
L🌸
(@leighturney) reported
@Sozzleton @virginmedia It really is. For the price increases as well. Won’t be staying after my contracts up. Never had an issue with bt and i was with them for 5 years. Worth the extra money j think.