Virgin Media

Virgin Media Outage Report in Gateshead, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 12/12/2025 07:15

December 12: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Jarrow and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomWallsend Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have

  • _AR91 Adam. (@_AR91) reported from South Shields, England

    It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.

  • justincolli71 justin collins (@justincolli71) reported from Sunderland, England

    @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?

  • Baddoo Christopher Baddoo (@Baddoo) reported from Newcastle upon Tyne, England

    @virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.

  • DPhilipJones Daniel Jones (@DPhilipJones) reported from Newcastle upon Tyne, England

    Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.

  • JJohnsonJourno Jack Johnson (@JJohnsonJourno) reported from Walker Gate, England

    Any one have a resolution for no WiFi connection? @virginmedia

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • norwichbirdie Sue (@norwichbirdie) reported

    @virginmedia On the two occasions I actually got through to someone, they said that the steps they'd taken would solve the problem. They didn't

  • MrsZabba Mrs Zabba (@MrsZabba) reported

    @virginmedia whats up with your broadband service. Signal keeps dropping. Supposed to have superfast and its actually been superslow.🤨

  • IndyForEvil Dr. Evil (@IndyForEvil) reported

    @OnlyAnExcuse I think openreach only rolled out FFTP here because Virgin Media where about to start pulling cable. It was in by the time VM started, poor Bastards

  • dejay_mc Dejay (@dejay_mc) reported

    Why is @virginmedia's customer service so bad? Been on a call with their customer service and the person on the other end just hangs up the phone because they were asked to transfer us to a different department. Then, we call up again to get stuck on hold for hours.

  • coopster1978 Rich Cooper (@coopster1978) reported

    @virginmedia Poor Wi-Fi connectivity and poor customer service as I constantly get put through to the ‘technical services’ who sit on it for hours and hours and then go home, at which I have to go through the messaging team again the next day and repeat the cycle of being ignored.

  • ThatLadDylan 𝘿𝙔𝙇𝘼𝙉 (@ThatLadDylan) reported

    @AvaStrahd @virginmedia @Twitch been getting issues for 6 months, it's actually terrible how they are working atm. Two technicians solve nothing. Forum team says I have a high utalisation issue which can't be fixed because VM won't invest into new equipment.

  • CraigAGriffiths Craig Griffiths (@CraigAGriffiths) reported

    @matelotjack @virginmedia @VMSolutions_ Yeah, only seems to really be an issue on BT Sport HD. I’ll be cancelling in the new year I imagine as based on what I get vs. what I pay it’s just not very good. I’d imagine it’d be much cheaper buying via the BT Sport app / Now TV for Sky Sports if only watching select games.

  • ThatLadDylan 𝘿𝙔𝙇𝘼𝙉 (@ThatLadDylan) reported

    @SammyWaddo @virginmedia Depends on the contract. I don’t think we can on ours thats the problem

  • FitnessJc JC Fitness (@FitnessJc) reported

    @virginmedia no broadband service in En6

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.