Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 01/30/2026 00:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomGateshead Wi-fi
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼

  • mackemviking David Kinmond #FBPE #resist 🇪🇺 (@mackemviking) reported from Seaham, England

    @tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia are you just responding to tweets you want to reply to your service is failing big style I’ve spoke to customer service to sort my broadband concern followed their procedures and it’s still not working #pathetic

  • Peterst06328885 Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!

  • jayneecook Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • mygirlsmyworldx laura (@mygirlsmyworldx) reported from Newburn, England

    @paul85uk @LivelyLot @virginmedia My wifi connection with Sky has been very hit and miss but the Sky Customer service is brilliant and prices are much better

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia why is it again my WiFi not working but my current status saying everything if fine!

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia Me and you must of spoken with the same ‘fabulous customer service’ shame it’s my only option where I am ... although dial up maybe easier! 🤣🤣🤣

  • iamchrissharp Chris (@iamchrissharp) reported from Washington, England

    @virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month

  • tenchylad StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia why you bullshitting everyone you have serious concerns with your broadband at the moment I’m following all customer services advice and myn still isn’t working even your media connect app is down!! #sortit

  • WillHowe Will Howe (@WillHowe) reported from Gateshead, England

    @virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day

  • Earlosnicho Earl Nicholson (@Earlosnicho) reported from Blaydon-on-Tyne, England

    @virginmedia @MTVMusicUK Wish your customer services staff could answers customers and solve issues as much or as quick as you advertise on social media #poorservice #buffer #noconnection #groundhogday

  • Staigmeister Lynsey (@Staigmeister) reported from Newburn, England

    @DavidAHSleath @virginmedia I love the customer service when they just end the call half way through trying ‘to help’ I once spent 5 hours back and forwards with the every part of the business... engineers... blah blah blah... still was no better! Until I managed to get through to Scotland! 👍🏼

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • 1HowardWalker Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • _sophieround Sophie Round (@_sophieround) reported

    Love how @virginmedia are quick enough to answer the phone when you wanna set up with them but impossible to get through to when you need to cancel your broadband 🤔

  • KaneAlexander19 KS🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@KaneAlexander19) reported

    Virgin media have to be the worst phone provider ive ever had, can’t remember the last time i actually had 4/5g outside

  • mattpretty5 Matt Pretty (@mattpretty5) reported

    @virginmedia internet has disappeared which is essential for 2 people working from home. We only started with you two weeks ago! I checked your service tracker and it says you think it will be out for the full day. Can you give an update? Postcode is SE23 2EA

  • tianbosi 添柏司 TDP (@tianbosi) reported

    @virginmedia Ok I've written to them. Is this a known issue?

  • SIMON___38 sam (@SIMON___38) reported

    @Mac1965 @virginmedia 100% agree .. they are fraudsters in open day light. Their broadband service is shocking thier customer service is impossible

  • j0nj86 Jon H (@j0nj86) reported

    Well @virginmedia broadband has been absolutely terrible the last two days. Constantly cutting off every 20mins for a few minutes each time. Way to make working from home fantastic fun.

  • VersedDove madalina (@VersedDove) reported

    @virginmedia I checked the postcode and all it says is that there are "No known issues". Hub 3.0's results state: "1Gateway IPv4 address is not valid. 2Your broadband connection is down."

  • pompeyspudgun Stuart Richardson (@pompeyspudgun) reported

    @virginmedia worse internet to ever exist! Charge me £48 per month amd never works amd all you say is turn the hub off and on again! Disgusting!!!

  • Litadoolan Lita Doolan (@Litadoolan) reported

    @virginmedia It’s your Virgin Email product - since last night I can’t access my mailbox - my chat with Bhavya has just been cut off - is there an issue with your server - I checked online but can see if you are down

  • SIMON___38 sam (@SIMON___38) reported

    @virginmedia Not really I been trying to fix the issues for the last 2 years I pay for 200gb BB it constantly drops to 10/20mg I must have reset my box a million times iv had engineers who tell me its OK after switching the box on/off so no you can't help