Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/18/2026 04:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Jarrow, Borough of North Tyneside, Sunderland, North Shields, Seaham, South Shields, Whitley Bay and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomJarrow Wi-fi
United KingdomBorough of North Tyneside Wi-fi
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from South Shields, England

    @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • seldomseenkid16 Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • Rainbowztwit Sarah (@Rainbowztwit) reported from Whitley Bay, England

    .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

  • ema_neale emma (@ema_neale) reported from Sunderland, England

    @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • TheFraserPorter Fraser Porter (@TheFraserPorter) reported from Newcastle upon Tyne, England

    @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia I’ve looked & it’s no help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexFriasDelRio Alex Frias Del Rio (@AlexFriasDelRio) reported

    @virginmedia who can I speak to about an engineer not showing up twice? Tried calling support but nobody seems to be able to help

  • WeatherJunkie85 Weather Junkie 🌏🌒☀️🌩🌪🌊 (@WeatherJunkie85) reported

    @virginmedia Hi Team, no all sorted. I did reply on another post but must have got lost in translation. Main customer serv number kept cutting off when trying to ring. All good now and Disney Plus is working. Marvel Marathon has recommenced 😎 #Huuuullllkkkkk

  • DonnaMShah Donna Shah 🙋🏻‍♀️ (@DonnaMShah) reported

    @SkyUK trying to sign up for your TV and broadband deal online but my address is not showing when trying to checkout. Can’t find anywhere to contact you. Pls don’t make me cancel my @virginmedia cancellation

  • oakessaltash Matthew Oakes (@oakessaltash) reported

    @virginmedia Absolutely poor customer service so far and we’ve only just joined. No one available to speak with, no information about our order and phone just cuts off after 45 minutes on hold.

  • nicky_pinnell Nicky Pinnell (@nicky_pinnell) reported

    @virginmedia We can't watch anything on ITV Hub also ordered a new box before Christmas which never happened your customer service was appalling

  • Transome77 Terry Ransome (@Transome77) reported from Ilford, England

    @virginmedia now cannot watch on any of my devices! Keeps telling me I’ve reached the maximum devices! All the same devices I’ve always used! Can’t get through on phone or on line help?! Really annoying!

  • MarkGz11 Gilly 2.0 (@MarkGz11) reported

    @btsport @virginmedia my bt sport ultimate channel has had a noise interference the last 2 times I have tried to watch. Any ideas how I can fix this? Thanks

  • swarbrick77 Steven Swarbrick 🇬🇧 (@swarbrick77) reported

    @virginmedia It's gone absolutely terrible, someone replied and after going through loads of questions told me they couldn't help and it needed to be the sales team, now I'm texting the bot and it just says it doesn't understand me.

  • RyanKershaw83 Ryan Kershaw (@RyanKershaw83) reported

    @virginmedia joined end of december and decided to bring mu mobile across too... So far its been a joke and can't get any issue resolved re my order

  • wcbutcher Bill Butcher (@wcbutcher) reported from Kidlington, England

    Once again @virginmedia internet and Tv is down. @Ofcom