Virgin Media Outage Report in Gateshead, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
TV | |
| Gateshead |
||
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Gateshead |
TV | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
-
Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
-
Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable
-
Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
-
John Barrass
(@john_barrass) reported
from
Whitley Bay, England
@virginmedia is your broadband down in this postcode NE261AG plz
-
mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
-
IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
-
Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
-
Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
-
Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
-
gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
-
FSV Photography
(@FSVPhotography) reported
from
South Shields, England
So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea
-
BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
-
FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
LegendKiller2k ⚪
(@legendkiller2k8) reported
@SteveWatkiss Godfather of Harlem is on starzplay that only cost £4.99p/m unless you're a virgin media customer on their top pack then i think it's included.
-
Amelia Louise
(@ameliaa_hall) reported
@virginmedia are very quick to respond when you tweet them asking the problem but when you tell them they take their time to respond (if they do ever respond) anyone want to respond to this tweet? Or do you want to keep ignoring that there is a problem with @virginmedia
-
Karen Best
(@KazzaB66) reported
@virginmedia can you tell me how long it will take for someone from an escalated complaint marked as priority to get back to me please. This is regarding my 89 year old father's account.
-
Anna
(@a_tuts) reported
@virginmedia My bigger issues is that all the internet is out. And has been since 8 AM. It’s supposed to be fixed by 4…Aka a full working day
-
Almond Property
(@AlmondProperty) reported
@virginmedia Any chance of speaking to someone re: business broadband set up Monday. Still not working and your advisors are totally useless!
-
DazzledMin
(@DazzledMin) reported
@virginmedia brilliant customer service today…spent 52 minutes on the call, didn’t resolve anything. Your customer service agent said she was placing me on hold and effectively ended the call. Is that how your staff are trained to deal with customers?
-
Anna
(@a_tuts) reported
@virginmedia @virginhelp I would like my internet to be functioning and now be out for the entire day with an outage
-
Amelia Louise
(@ameliaa_hall) reported
@virginmedia @OfficialDrMike Just keep waiting for someone to tell you that they can’t fix it and their is nothing they can do 🙈 great service 👏🏻
-
Dr Mike Leahy
(@OfficialDrMike) reported
@virginmedia I will get complaint numbers. I have only had generic replies and whenever I get through to your customer services guys I am simply put on hold for hours. All I want to do is take up YOUR offer to cancel my package, but by dishonest means I have been prevented from doing this.
-
Steve
(@SteveUnknown) reported
@virginmedia After months of excessive stress, you’ve lost my custom for good. But, if u REALLY want to help, then please help @michaeljswalker - his work is essential for our awareness re the country. He needs to remain connected. Surely some good will gesture IS possible. Help. Him! Plz.