Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/01/2026 19:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Total Blackout
United KingdomGateshead Wi-fi
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!

  • _AR91 Adam. (@_AR91) reported from South Shields, England

    It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia

  • Baddoo Christopher Baddoo (@Baddoo) reported from Newcastle upon Tyne, England

    @virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.

  • JJohnsonJourno Jack Johnson (@JJohnsonJourno) reported from Walker Gate, England

    Any one have a resolution for no WiFi connection? @virginmedia

  • DPhilipJones Daniel Jones (@DPhilipJones) reported from Newcastle upon Tyne, England

    Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???

  • justincolli71 justin collins (@justincolli71) reported from Sunderland, England

    @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jackdingley1991 Jack James Dingley (@jackdingley1991) reported

    @virginmedia internet down again that’s a week and a half now and no resolution. Tried to call and speak to an advisor but could only get a machine. If someone doesn’t get back to me I’m cancelling my account with you.

  • robhinds Rob (@robhinds) reported

    Can’t wait for an alternative, and I’ve give up with Virgin Media (apparently connection only guaranteed on wired devices), constantly going through same basic questions… Same trouble shooting, stuff that’s way way basic when I’m tech savvy, sick of being asked to >

  • jamesgibson279 James Gibson (@jamesgibson279) reported

    @virginmedia Yeah so we're paying to benefit others, and had no service since last night 😡 every time there's bad weather we lose internet,yet you never fix it.

  • madaboutchis Suzanne Owen (@madaboutchis) reported

    @virginmedia So it says online there are no issues in area?

  • ArandaQuim **** Aranda (@ArandaQuim) reported

    Appalling costumer service from @virginmedia

  • Markymark_1975 Marky mark (@Markymark_1975) reported

    @virginmedia Bn24ex ....tell me you can supply a broadband service and I'll sign up the same hour , because @BTSopenreach can't even reply to tweets , never mind give me a service over 0.05mbs in 2022 !!!!

  • calypte_sarah calypte (@calypte_sarah) reported

    @virginmedia No, it's okay - I'm just going to cancel everything. Fed up with being ripped off.

  • Judith60166824 Judith (@Judith60166824) reported

    @virginmedia Just heard that the broadband will not be fixed at 3pm today. Virgin Media advising fix now 13 Jan! Terrible customer service.

  • Danny_Brogan Danny Brogan (@Danny_Brogan) reported

    @virginmedia I've been on hold for over 30 mins. Is this not something that can be done via Twitter/online? @VodafoneUK were able to do so without issue.

  • RedhillsAnnie Pauline Lomax (@RedhillsAnnie) reported

    @virginmedia Unfortunately. Seem network problem exists.