Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Washington, Borough of North Tyneside, Gateshead, Sunderland, Wallsend, North Shields, South Shields, Blaydon-on-Tyne, Chester-le-Street, Seaham, Jarrow, and Bedlington.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	12 hours ago
Washington	Internet	12 hours ago
Newcastle upon Tyne	E-mail	2 days ago
Newcastle upon Tyne	Internet	2 days ago
Borough of North Tyneside	Internet	2 days ago
Gateshead	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Paul fletcher (@P25_Fletch) reported 0 seconds ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Steph. (@stephwales_) reported 52 seconds ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  Bella (@SharBella72) reported 2 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 6 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 10 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  Michael Taylor (@mickeywhizz) reported 13 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  The Geordie Villan (@geordievillan1) reported 15 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 17 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Carl Walsh (@Carl_Walsh33) reported 19 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  JOP (@40yearsofhurt) reported 24 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  David Pearce (@pearceswan) reported 26 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 29 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  emma (@ema_neale) reported 29 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  David (@Dave_is_Elvis) reported 30 minutes ago from Boldon Colliery, England

  @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

• 
  liam sholder (@liamsholder91) reported 31 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  NETheatreGuide (@NETheatreGuide) reported 32 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  LadyDi (@didixon74) reported 37 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 41 minutes ago from Sacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• 
  EmSatch (@EmSatch) reported 42 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Dawn knight (@Dawnletsfaceit) reported 42 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AndyC (@ACforReformUK) reported 5 minutes ago

  @Benleo @virginmedia This "quality" service is endemic in the UK these days, there's no accountability, if you got £50 for every aborted attempt, you can bet they'd get it done 1st time every time. OFCOM should punish these firms with huge fines and bring in accountability, otherwise this will just go on.

• 
  Dan (@KibbyDan) reported 7 minutes ago

  @IanLythgoe4 @virginmedia Why would you have to pay for it? It’s their issue? I still have no tv and I want an engineer to come and sort it because it’s ridiculous now. Im not paying anything. 5 days we have been without tv.

• 
  Richard Astley (@LongshanksE10) reported 10 minutes ago

  @virginmedia Hey I was told earlier by customer services on IM that an engineer will come to fix or replace my WiFi hub on Friday, but I haven’t received any email or text confirmation. Will one be forthcoming?

• 
  ABabySeagull🇬🇧🇮🇪 (@ABabySeagull) reported 12 minutes ago

  @Benleo @virginmedia I agree. Even when I had decided to leave, it would have been easy to escape from Alcatraz than cancel the contract. Never again!

• 
  Mike (@Mikefromtheuk) reported 12 minutes ago

  @Benleo @virginmedia They are truly terrible. If you simply want an internet connection and you don't have any problems, you might be okay, but as soon as anything goes wrong you hit their awful customer service. I had intermittent problems and it took months to get resolved, I then went to Sky asap.

• 
  Jake T (@05jake5) reported 13 minutes ago

  @jomickane @Benleo @virginmedia Sky is alright, TV too expensive but internet by itself ok price. Good customer support too.

• 
  Big Ben (@IciBigBen2) reported 15 minutes ago

  @jakebritishwall @virginmedia @Benleo Same here. They don’t give a **** about their customers. I avoid anything with Virgin name on it.

• 
  Monapics.com (@Monapics) reported 17 minutes ago

  @Benleo @virginmedia They have been fined by the mediator in my case but still have not fixed a simple email issue. They have now been pulled up again to get it sorted from last year. Dealing with the Indian call centres have had no progress there, and only one person spoke understandable English

• 
  Heroes Of Britain (@HeroesOfBritain) reported 20 minutes ago

  @Benleo @virginmedia had a similar issue with sky a few years ago took them months to sort out a simple billing error

• 
  chris8854.bskysocial (@chris327759) reported 20 minutes ago

  @virginmedia No I’m aware of the power outage so all I want to do is watch tv which is fine. There’s no internet yet, it’s the message constantly flashing up on the screen that’s annoying. Once u have seen it once, u shouldn’t need to see it again, but every 10 seconds it’s there