Virgin Media Outage Report in Gateshead, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 5 days ago |
|
Sunderland
|
Internet | 6 days ago |
|
Sunderland
|
Total Blackout | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Amy McCord (@amymccordx) reported from Hebburn, England@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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Mark Carruthers (@MarkCarruthers_) reported from Wallsend, EnglandWhat an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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Jamie (@SafcJamieG) reported from Sunderland, England@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Simon (@goneinsixtysecs) reported from South Shields, England@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England@virginmedia I seem to be having BB connection issues here!!!
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Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Panicdragon8784 (@panicdragon8784) reported from South Shields, England@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
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Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Bob Scott (@scotty8461) reported from Shiremoor, England@virginmedia Technical support to discuss slow speeds
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Lucy Hedley (@Lucy__Hedley) reported from Newcastle upon Tyne, England@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Trai Anfield (@TraiAnfield) reported from Whitley Bay, England@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England@virginmedia I have called them twice today still having issues
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Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Leslie Brown (@LeslieBrown953) reported from Hebburn, England@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Anna Forester (@AnnaForester87) reported from Washington, England@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Rob Wylie (@RWileECoyote) reported from Whitley Bay, England@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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alice✨ (@alicen0rt0n) reported from Washington, EnglandTHE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Jeff’s World (@JeffsW0rld) reported from Walker Gate, England@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke L Alexander (@97LukeAlexander) reported@virginmedia I can't find where the complaint is on the MyVM app
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Luke L Alexander (@97LukeAlexander) reported@virginmedia Says the complaint is still open, I'm actually shocked by the two people I dealt with. I accept VM isn't perfect, which is why I renewed my contract and even after the issues after carried on trying to work with VM to fix everything.
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Graeme Williams (@MrGEWilliams) reported@virginmedia Hi. Buffering, lag, and dropouts with an Ethernet cable connected. All the usual steps taken and had an engineer out. Other customers online seem to focus on the problem being the hub.
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CrumpetLips (@CrumpetLips) reported@virginmedia Just tried to signup for MyVirginMedia, told my password is too long? Are you for real? I only tried 13 characters. Wtf are your devs doing if they can't handle a 13 character password? What's the technical explanation as to why you can't handle a "long" password?
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Coliboo 💙 stay safe (@Coliboo) reportedHi @virginmedia do you have a regulator? Despite sending a text and letter to give notice, receiving a letter back (referring to ‘complaint’) and 2 calls to me to confirm leaving (which you wouldn’t accept from me as my husband is on the account) you’re now claiming you have no
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Sarah Grant (@SarahGrantish) reported@virginmedia Hi Virgin Media, trying to cancel my contract and am unable to get through to anybody. I have transferred to someone and can hear them breathing down the phone, but nobody is talking? Please advise
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adam (@adam18809027) reported@virginmedia Virgin incorrectly reported missing payments, put a Default Notice on Equifax account without first telling me and my destroyed credit rating, which was excellent before Virgin’s machinations. I wish I had never returned as a customer and wouldn’t have if I had know beforehand.
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Leonard Sultana (@lennyukdeejay) reported@virginmedia Hi there. I'm now a @VirginMoney account holder, via my previous Yorkshire Bank Account and the app tells me there can be benefits towards my households VMedia account. Live chat has been no help and no one is answering the phone... Who is best to talk to, please?
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Introvert Gamer (@Chris45122848) reported@virginmedia Hi, For past 3 days my 5Ghz wifi signal is not working. On modem all is ok, on website login as well, run all diagnostics etc but the only signal I'm catching is 2Ghz. Any solution?
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Georgina (@Georgin52413752) reported@virginmedia , once again no phone call regarding damage to my home. I won my case with CISAS, however conveniently they do not cover installation damage . What name do I use to take the installation dept to small claims court? C-311220752.