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Virgin Media outages and service status in Gateshead, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received Jun 30, 10:56 AM GMT+1.
  • 62% Internet (62%)
  • 17% TV (17%)
  • 10% Total Blackout (10%)
  • 7% Wi-fi (7%)
  • 5% Phone (5%)

The latest reports from users having issues in Gateshead come from postal codes NE9 , NE88 and NE10 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Jarrow, Sunderland, Gateshead, South Shields, Consett, Blyth, North Shields, Whitley Bay, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, and Seaham.

CityProblem TypeReport Time
Newcastle upon Tyne Total Blackout 2 days ago
Wallsend Phone 2 days ago
Newcastle upon Tyne Internet 3 days ago
Jarrow Total Blackout 3 days ago
Wallsend Phone 3 days ago
Sunderland Internet 4 days ago

Nearby cities with recent reports

Newcastle upon Tyne

8 recent signals

2 days ago
Wallsend

2 recent signals

2 days ago
Sunderland

2 recent signals

4 days ago
South Shields

2 recent signals

6 days ago
Jarrow

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia No, service page still says all services are fine but my landline still not working.

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

  • EmSatch
    EmSatch (@EmSatch) reported from South Shields, England

    @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

  • pearceswan
    David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

  • CazzaW
    CazzaW (@CazzaW) reported from Walker Gate, England

    @virginmedia down in Newcastle? How am I meant to work?

  • tenchylad
    Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • didixon74
    LadyDi (@didixon74) reported from Blyth, England

    @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia wifi speed is disgustingly slow in NE 27

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

  • PaulCraig24
    Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

  • ZicoPete
    Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • geemiller71
    Gareth Miller 🇺🇦 (@geemiller71) reported from South Shields, England

    @virginmedia broadband down??? Ne34????

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CLAAccess
    Claire Wright (@CLAAccess) reported

    @O2 & @virginmedia making it as difficult as possible to settle the final bill on an account I have cancelled. App doesn't give me the option to pay. Calls go straight through to their Indian call centre. Absolutely appalling service from the worst phone company in the universe!

  • reform_yes
    Save the UK from anybody who doesnt appreciate it (@reform_yes) reported

    @virginmedia @virginmedia Do you have any customer service at all @MartinSLewis

  • SarahH21401811
    Sarah H 🇺🇦 (@SarahH21401811) reported

    @virginmedia my new equipment was ordered weeks ago & never arrived! I rebooked, but changed fed delivery date and heard nothing since!!

  • whisky_duck
    Danny Whisky (@whisky_duck) reported

    @virginmedia I’m currently without broadband in the KT8 area. Status page is showing an issue but with a fix date of 22nd. This can’t be true. I’m a remote worker and unable to do my job without connectivity.

  • lrodia
    Lorenzo Rodia (@lrodia) reported

    @youfibre , do you know roughly when the service will be available where I live? Before the Virgin Media buy out I could see I was on the final phase and now it’s showing I am an early bird again! I can see virgin fibre have also installed new cabinets in my street!

  • SU__Crypto
    S.U (@SU__Crypto) reported

    @HayekAndChips @virginmedia @MartinSLewis Can never sign in also to Virgin. Absolute BS. Same ordeal I had. £70 package, contract finished, £230 it went to. Cancelled. Then got it for £72.

  • ukaldo2
    aldo (@ukaldo2) reported

    @virginmedia I’m completely disgusted. You hounded my 80-year-old mother with repeated calls until she cancelled her existing contract,only to then refuse to provide the new service. Why were no checks done upfront? You’ve now left her with no contract. Completely unacceptable.

  • RobElliot266
    Robert Elliot (@RobElliot266) reported

    @virginmedia a more than 24 hour outage to TV & Broadband in TW2? Taking at least 7 hours to get an engineer onsite? Not very impressive.

  • fatmadarkin
    Jason Wells (@fatmadarkin) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV8 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

  • SoloCeej
    Jason Bourne (@SoloCeej) reported

    @young_financier my virgin media has been down for 2 weeks. still no progress