Virgin Media Outage Report in Gateshead, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Wallsend, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Wallsend |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
-
NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
-
NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
-
Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
-
Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
-
Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
-
Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
-
claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
-
Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
-
Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
-
Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
JB42
(@Doffylad) reported
@DylanCoffey2002 @virginmedia Twice in a week our has been down it’s a joke. Especially the money they are asking. If I missed a payment there would be hell to pay.
-
Ibby
(@ibbybroccoli) reported
@virginmedia Hiya, just wondering if there is an area outage in Huddersfield/West Yorkshire? My internet is "connected but no internet", been down for half an hour, tried rebooting the router with no success. Thanks, Ibrahim.
-
Sarah Coates
(@sarah_coates) reported
@virginmedia would love to stop receiving texts about an account I don’t hold and how they are having their service stopped and payment will be manage by a debt recover agency. I do not have a vigil media account! Please stop! Pretty sure breach of GDPR
-
Lauraine Hannah
(@weegiebug) reported
@virginmedia why am I having the issues with your services in South Lanarkshire - wifi & tv keeps dropping
-
TF
(@FoneThomas) reported
@fossildotty If they @virginmedia treat you like this then you should cancel and maybe go a different provider.
-
🌿Rani Kaur🌿🎧
(@Rani_kuk) reported
@virginmedia is down in my locality. I'd like to know what is happening.
-
Doris F Sievers
(@fossildotty) reported
Just spend 50 minutes plus on the phone with Virgin Media. Was transferred 3 times to different departments and all because I wanted to alter my package & remove the tv extras I have never used.
-
Joseph ※
(@Joseph_HTMP) reported
@virginmedia been on hold for an hour trying to cancel my account. Been bounced from dept to dept and then hung up on when I said I didn’t know my password. No option to do it online. If this isn’t sorted I’m just cancelling my DD and bunging it all in the bin.
-
James Findlay
(@JamesFi52491280) reported
@virginmedia @virginmedia I don't agree that it is not an issue with your equipment. I have no idea of the chnages and restriction that you make for VPNs. I don't know if virgin have decided to block MS Teams or certain VPNs. Hence why I am asking the question here?
-
Pat Johnson
(@sooty13whu) reported
@SkyUK absolute ripoff no loyalty @virginmedia it is then. Can’t believe such poor customer service. #ripoff