Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: South Shields, Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Paul fletcher
(@P25_Fletch) reported
from
South Shields, England
@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Horrific customer service
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
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LKP - DJ / Vocalist (PSiMiTAR)
(@DJLKP) reported
from
Whitley Bay, England
@virginmedia Yep. Intermittent service
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia wifi speed is disgustingly slow in NE 27
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Paul fletcher
(@P25_Fletch) reported
from
South Shields, England
@virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny Blackwell
(@Fire_Cafc) reported
@Whita__ @virginmedia I’m on 200mbps and can’t get a ping under 120! I was with sky on 14 mbps get 8-12 how does that work ? Regret moving now , can even move my players it’s so bad
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Lynn Godsall
(@GodsallLynn) reported
@virginmedia @virginhelp installation engineer 10 days overdue same old answer every time I call- he’ll be there tomorrow. Tomorrow never comes and same old lies. Supposed to be priority worker. HELP!!!!! #virginmedia #virginmedianohelp #virginmediadown
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Tara
(@TaraO07) reported
@virginmedia so was heading out earlier today and seen two men digging over the grass in my communal garden i share with my neighbour asked them why they was digging which they replied the lady down stairs is having virgin which wasnt a problem come home to it looking a state
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Alex Kirkham
(@mahkrika) reported
People seem to criticise @virginmedia but I’ve just spoken to them re contract ending/price increase (existing customer) and the representative couldn’t have been more helpful or friendly. Just be nice, folks.
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Andrew Hepburn
(@andrewhepburn) reported
@virginmedia The person I spoke to said he couldn’t pull up my account details and told me to phone back. Why would another person not have the same problem? How many times am i supposed to call? Calling 151 direct now I can’t get past the automated system. I
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Andy Channon
(@andychanz) reported
@JessLottyPotter @michelepotter11 @virginmedia Terrible. Mine was dropping out all the time. Never consistent. Netflix freezing etc. Infuriating to say the least. And was bloody expensive
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sallyann carlisle
(@tattooedcougar) reported
@virginmedia Hi I ordered 2 new remote controls for my TiVo and my v6 and they still not arrived, I can’t use my equipment properly as he remotes are faulty , can you help
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Ryan Ramgobin
(@ryanramgobin) reported
@virginmedia Hi - I've installed a new router and ran the Virgin Connect app and a poor signal found across flat. It says to buy boosters and links through to a website saying there's none available. Call the helpline and links through to same website.
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G
(@ChairborneG) reported
@virginmedia Terrible excuse and more fobbing off! Nonetheless I’ve text the number. If everyone lodged a complaint through the Communication and Internet Services Adjudication Scheme (CISAS) and requested all personal information under GDPR, you would soon improve as you only care about £
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simon
(@TTigersi1050) reported
@virginmedia @EmmaWarner5 Yes @virginmedia you don't care about your customers as your customer service is absolutely disgusting your comments are just saying the same thing.. contact a number that's not answered to be then cut off and back to square one what a joke 🙄