Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Wallsend, Gateshead, Jarrow, Consett, and Blyth.

City	Problem Type	Report Time
Sunderland	Internet	2 days ago
Newcastle upon Tyne	TV	5 days ago
Newcastle upon Tyne	Internet	7 days ago
Bedlington	Internet	8 days ago
Newcastle upon Tyne	Wi-fi	8 days ago
Newcastle upon Tyne	Wi-fi	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 1 minute ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 8 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Pete Irving (@ZicoPete) reported 9 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Edan Kidd (@KiddEdan) reported 15 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  liam sholder (@liamsholder91) reported 16 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  David Pearce (@pearceswan) reported 18 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Paul fletcher (@P25_Fletch) reported 20 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 22 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 25 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Steve Dey (@Stevedey) reported 26 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Victoria barry (@VictoriaBarry82) reported 33 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  EmSatch (@EmSatch) reported 45 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Mazza 66 (@66_mazza) reported 46 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 46 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Steph. (@stephwales_) reported 51 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  Maxine Tennet (@maxinetennet74) reported 51 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Bob Scott (@scotty8461) reported 53 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Jamie Davison (@jamie_davison1) reported 54 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  David Pearce (@pearceswan) reported 59 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

• 
  liam sholder (@liamsholder91) reported 59 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Davies (@snaggygecko) reported 9 minutes ago

  @virginmedia can not believe that a agent wanted to factory reset the router when a customer calls up with an issue he I have a errors on bbc and slow speeds , even though I work for virgin media . Absolute nightmare need to get a engineer out to resolve the issue

• 
  SynergyW (@CtrlAltSpeed) reported 15 minutes ago

  When I can and I suggest to my entire family as soon as we are all out of contract with @virginmedia … RUN how this company isn’t shut down is beyond me at this point

• 
  Jessica Simpson 😺🐶🐾 (@Jess_Simpson645) reported 16 minutes ago

  @virginmedia thank you for offering help via a DM, but you have sent me quite a lot of the exact same messages now - only one was needed. I have already told you that one of your engineers is coming out tomorrow to check everything is okay and get everything working properly. At this point I will only need to contact you if the engineers visit isn’t successful.

• 
  Jeff Brattan-Wilson (@brattandeaf) reported 19 minutes ago

  @Si_Vargeson @virginmedia We also are having issues with them. We are new customers and I can confirm that we regretted already and we haven’t even moved properly yet and unlikely it won’t be solved until mid Aug! Thinking about moving to Virgin Media? DONT DO IT!

• 
  Adam Spooner (@aspoone2) reported 19 minutes ago

  @virginmedia what an awful service New customer and already regretting it Virgin cancelled previous service 3 days in, 2 visits and 3rd booked but still no broadband What a shambles

• 
  XenZenLou 🇹🇹 🇦🇺 (@lou_xen) reported 20 minutes ago

  @Jaym7t5 @virginmedia It’s been down for about 2 hours for us.. just got back working now

• 
  Mark Williams (@nuts_and_bolts_) reported 25 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Can you get Toob in your area? Price and customer service is pretty good, yet to have an issue

• 
  A.Brown (@_DundeePerfect_) reported 25 minutes ago

  @robhinds @virginmedia I have never been told I need anything other than broadband.... even if do decide to have a home phone that now plugs right in to the router.

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 31 minutes ago

  @sephiroth17181 @virginmedia Current ISP only supplies Eero routers & they are terrible but have to keep one on hand in case external connection drops to optical box as they won’t even raise an issue unless their router connected (configured it so don’t have to change anything on the network if have to)

• 
  R.L. MacMurray 🇬🇧 (@DeviateDefiant) reported 31 minutes ago

  @virginmedia @MoneySupermkt I've switched, I'm getting an Openreach FTTP line installed in a couple of weeks 👍 I've gone through BT, not sure if I'll stick with them, or just cancel within the 14 days - but that line gives me access to tons more ISPs. Latency will be way better than old Virgin coax too.