Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend, North Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia No customer service just ignore customers
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Deborah Gibson
(@Deborah24780132) reported
from
Newburn, England
@VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Why can't you just deal with by dm and resolve the issue
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Liam Bowering
(@lbschmee) reported
from
Gateshead, England
Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Customer service non existant
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Chris Wade
(@chriswadehome) reported
from
Whitley Bay, England
@virginmedia how do I manage the devices registered to the virgin tv go app. Online help not any help
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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richard smith
(@dozenthlobster) reported
@virginmedia my broadband has been awful for months dropping out all the time but it’s dropping more and more and I’ve noticed the one side is starting to get hot
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soph
(@maverick_soph) reported
@virginmedia It's for an install, just a problem somewhere that your systems think my house is still under construction even though I've been moved in for over a month and a half now so they won't tell me anything about when I'm actually going to get connected!
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Thunderous71
(@Thunderous71) reported
@virginmedia Simply put the msg service is great idea for those that need it but for general use its too slow. And the security check has to be redone constany as taking so long. So yea....
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Ellie
(@Ellie16745463) reported
@virginmedia I just said I done this already and it's still not working
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Matthew Perryman 🇪🇺
(@perryman775) reported
@virginmedia I have, connectivity lost until 9pm apparently. Really, really poor.
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Milk
(@MilkSquared_) reported
@joshharsant @virginmedia I’m having the same problems it’s getting ridiculous may as well move over to hey broadband lol
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Dharma Abrahart
(@DharmaAbrahart) reported
@virginmedia Thanks for the reply the issue has been happening all week. Yet toldnit is being looked at and will be called. There never seems to be a human. You answer the questions to be told the office is closed call back, why not say that at the beginning.
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Andy Swiffen
(@andyswiffen) reported
What's happening to BBC1 on @virginmedia? Not working. Don't tell me it's due to heat?!
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Dave Cross
(@davorg) reported
@virginmedia You wanted to know how it went. I started with a price increase of £28. I got that down to £2. That's a good discount, of course. But it's depressing how I need to go through this dance every 12/18 months in order to keep your prices reasonable.
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Jane Symons
(@JaneSymons1) reported
@virginmedia Your systems are designed to make it as difficult as possible to get through to technical support, or accounts. When you finally do, it's a complete lottery, some excellent some are working towards woeful