Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, North Shields, Whitley Bay, Hebburn, and Seaham.

City	Problem Type	Report Time
Sunderland	Internet	10 hours ago
Newcastle upon Tyne	Wi-fi	1 day ago
Sunderland	Internet	2 days ago
Newcastle upon Tyne	Wi-fi	2 days ago
Chester-le-Street	Internet	3 days ago
Newcastle upon Tyne	Total Blackout	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Bella (@SharBella72) reported 17 seconds ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  Karl Ward (@Look_North) reported 3 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  Georgina McGowan (@seldomseenkid16) reported 9 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  Fraser Porter (@TheFraserPorter) reported 10 minutes ago from Newcastle upon Tyne, England

  @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

• 
  🦦 Helen (@vitosauras) reported 17 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  liam sholder (@liamsholder91) reported 20 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  Mike Moody (@classicm) reported 26 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  Adam Appleby (@adamappleby) reported 27 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Victoria barry (@VictoriaBarry82) reported 27 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

• 
  Alvin TX Fernandez (@allymcgeorge) reported 28 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  liam sholder (@liamsholder91) reported 29 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  claire🐱🐾🐾 (@clairekitty12) reported 38 minutes ago from Gateshead, England

  @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

• 
  EmSatch (@EmSatch) reported 38 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Bob Scott (@scotty8461) reported 40 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Phil Robinson (@Ne31phil) reported 42 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  NETheatreGuide (@NETheatreGuide) reported 43 minutes ago from Ryton, England

  @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

• 
  liam sholder (@liamsholder91) reported 44 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 50 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Stu (@tenchylad) reported 54 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Michael Taylor (@mickeywhizz) reported 58 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sean Milroy (@Seanster1984) reported 3 minutes ago

  @virginmedia why are you telling people to get a booster after upgrading to 360 when a box is connected to its router through Ethernet cable? Ethernet connection is better. Wi-Fi is a luxury. People are paying over odds for service but you want them to pay more? Get a grip!!

• 
  Irvine sparrow (@IrvineSparrow) reported 4 minutes ago

  @virginmedia so I’m trying to cancel my contract and I’m speaking to Soyinka Sheffield but their English is so bad I can hardly understand them. Apparently she is the only person that can deal with me. Thank god I’m leaving ( well I hope I am ) !!

• 
  Sean Milroy (@Seanster1984) reported 6 minutes ago

  @virginmedia why are you telling people to get a booster after upgrading to 360 when a box is connected to its router through Ethernet cable? Ethernet connection is better. Wi-Fi is a luxury. People are paying over odds for service but you want them to pay more? Get a grip!!

• 
  Jamie Friery (@TheJamieFriery) reported 9 minutes ago

  @virginmedia any particular reason why I received no response from your executive team for 2 days? Must say, level of customer service is appalling and I think maybe I'd be better off with @SkyUK

• 
  A Dunlop Landscapes 🌳⚒️🧱 (@alanfdunlop) reported 10 minutes ago

  @ifeeltheneed_ Mine has been offline for the last two months, had an upgrade of virgin media that came with a new WiFi connection. That coincided with my surgery, managed to have the new hub up & running with some help but haven’t been able to access the solar inverter to reset so far.

• 
  Addy (@iadnan9) reported 17 minutes ago

  @virginmedia @HawtinStewart Reported an issue 2 months ago and only just received a response. The advice given was unhelpful, careless, and frankly unprofessional. The issue is still ongoing with Now being told it could take another 28 days for a follow-up. Completely unacceptable and a waste of time.

• 
  Stevie Leon 🌳 (@sme30) reported 18 minutes ago

  @lelly401 @virginmedia @NetflixUK No i had it separately. Then my virgin bill had a netflix subscription on it. I asked them to cancel as I hadn't taken netflix with them. Now my regular subscription has been downgraded to standard!!!

• 
  Claire Wilson (@choc1982) reported 20 minutes ago

  @virginmedia I am absolutely disgusted in the service I have been receiving over the last week. I have been with you 12 years and calls have been cut off. WhatsApp chats have been ended while trying to go over offers. Which may I say are shocking. You get nothing for being loyal.

• 
  simon bennett (@felixeemopener) reported 23 minutes ago

  @virginmedia every weekend the signal drops. Every weekend “ intermittent signal in your area” EVERY WEEKEND… why can’t you fix this? Why is it still going on? Or do you want us to switch to community fibre??

• 
  Stanley Percival Simmonds (@simmo1024) reported 24 minutes ago

  @Prosperity_Inst This is a question for parents, and parents should have the ability to enforce their decision. See Virgin Media, they have the ability to block social media. Government needs to force all ISPs, especially phone service providers, do provide the same, and turn it on by default. The bill-payer (e.g. the parents) then get to choose which sites to permit. What is not required is digital ID for everyone.