Virgin Media Outage Report in Gateshead, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 30: Problems at Virgin Media
Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (3%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Washington, Gateshead, Newcastle upon Tyne, Sunderland, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Washington
|
Internet | 11 hours ago |
|
Gateshead
|
Internet | 1 day ago |
|
Newcastle upon Tyne
|
Wi-fi | 2 days ago |
|
Gateshead
|
Internet | 2 days ago |
|
Sunderland
|
Wi-fi | 2 days ago |
|
Gateshead
|
Wi-fi | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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pipkins (@fredspoon) reported from Chester-le-Street, England@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Michael Taylor (@mickeywhizz) reported from Newburn, England@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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Emily Whittle (@ewhittle_) reported from Walker Gate, EnglandThe worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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Andrew Weatherhead (@TheHamfather) reported from Blyth, England@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, Englandright shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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CazzaW (@CazzaW) reported from Walker Gate, EnglandCancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
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Janice (@Janthebestmam) reported from Newcastle upon Tyne, England@virginmedia its for my broad band service
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Bev Frankland (@BevFrankland) reported from South Shields, England@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Daryl (@Darylx) reported from Gateshead, England@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Corley (@louisemcorley) reported@virginmedia down in W5 . Not being fixed til Monday morning?!
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Con (@AntroCon17) reported@virginmedia my broadband has been down for about 12 hours. The online checker says engineers are working to fix an issue in our area but there have been no updates or timeframes. Can you help pls. Postcode SO533NY. Thanks
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Carole Anne Hamill (@Khasakstan) reported@virginmedia I spend almost two hours on the phone last week to get help with my broadband and the billing isn’t right now. I am disabled and find it strange that a company of your size does not have a designated team for this. I can’t do another two hours of this
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J (@bigslizzy) reported@virginmedia twice in 2 days all services have been down. The service from virgin is a disgrace.
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Andy (@andyunited99) reported@virginmedia Hi, is there an internet connection issue in the RH10 area?
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Julian Armstrong (@Brasfort49) reported@virginmedia have shut down the internet completely in this part of London. The internet went off in the middle of the Wales v Ireland Match and remains off. Of course, as usual they will blame their customers, but the unreliability is ridiculous for the price @Ofcom DO ZILCH
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Karrise Willetts (@kapeeech) reported@virginmedia is the worse service - broadband down for 2 days… can I log it? No! Because their telephone system takes me in circles and I can’t speak to a human. Ridiculous
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Nigel Twigg (@q2uantum) reported@virginmedia your status checker says no issues in the S65 3DL area, but elderly father with dementia has no phone or internet. Called support who says there is an issue in the area and to check the status checker... Is there an issue or not?
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Andy W (@AndrewW12290183) reported@virginmedia How many times do I have to fill in a equipment return form without the threat of a fine from Virgin. Also be handy and legal if you sent a confirmation email. 35 years with Virgin put on a TV subscription when I never signed up for it. How low can Virgin get
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Jean Coleman (@JeanCol1999) reported@virginmedia any idea when the broadband/phone/tv will be back on in SO53 3 area? As been down since 10.30 last night… Big red flashing light on the router…….