Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Bedlington, Newcastle upon Tyne, Chester-le-Street, Gateshead, Sunderland, Wallsend, Washington, South Shields, North Shields, Whitley Bay, Hebburn, and Seaham.

City	Problem Type	Report Time
Bedlington	Wi-fi	8 hours ago
Newcastle upon Tyne	Internet	16 hours ago
Newcastle upon Tyne	Total Blackout	1 day ago
Chester-le-Street	Total Blackout	1 day ago
Gateshead	Internet	2 days ago
Sunderland	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 1 minute ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Alvin TX Fernandez (@allymcgeorge) reported 1 minute ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  claire🐱🐾🐾 (@clairekitty12) reported 3 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  NETheatreGuide (@NETheatreGuide) reported 7 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  🦦 Helen (@vitosauras) reported 11 minutes ago from Gateshead, England

  **** off Virgin Media, useless bollocks

• 
  Sam (@purplelime) reported 11 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Steph. (@stephwales_) reported 11 minutes ago from Gateshead, England

  @virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.

• 
  liam sholder (@liamsholder91) reported 14 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  David Pearce (@pearceswan) reported 18 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Paul Jukes A874036 (@UnicornRunning) reported 20 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Bob Scott (@scotty8461) reported 21 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  Steph. (@stephwales_) reported 26 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 28 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  liam sholder (@liamsholder91) reported 29 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Sam (@purplelime) reported 29 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 31 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  emma (@ema_neale) reported 37 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  🦦 Helen (@vitosauras) reported 38 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Dawn knight (@Dawnletsfaceit) reported 41 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 55 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Caine Smith (@jasoncainesmith) reported 3 minutes ago

  @virginmedia pathetic service!! I thought Sky were bad but this is disgusting! You send a new box out to an 83 year old man and expect him to install it and when by miracle his son manages to do this you don’t activate it from your end!! Several calls and you

• 
  Seno (@SenosLIVE) reported 7 minutes ago

  @virginmedia please get your **** together, 3rd day in a row internet goes down at 9pm with no solution to the problem other than check back in 24hours. I’m paying £40 a month not for this. Soon it’s gonna be time to switch providers

• 
  Marc (@marcleigh) reported 9 minutes ago

  @o2 @virginmedia your new sign in method is ridiculous this is 2026 get proper security not this stupid email link to verify

• 
  entrustTMF (@entrustTMF) reported 10 minutes ago

  Day EIGHT of my complete broadband outage with @virginmedia 😡 However there IS hope. Today an engineer from them is supposed to be arriving-so trying to be positive What a complete nightmare of an experience this has been, so I'm REALLY hoping this will be the turning point🤞

• 
  Bob Moore (@RNM1947) reported 12 minutes ago

  @virginmedia @Craig_A_D Had 6-7 months of issues with my Virgin Media system, still payed my monthly bill and still waiting to be compensated. Not good enough.

• 
  adam (@adam_2510) reported 13 minutes ago

  @virginmedia absolutely shocking customer service. Told by an agent I one price and now I’m in a contract at the wrong amount! Virgin media sales people lie even when I have the proof!! Absolutely poor customer service do not buy Birgin Media!!!!

• 
  Charlotte Riggio (@MsLiberty1776US) reported 17 minutes ago

  @virginmedia you know what would be great? If your phone system worked so your agents could hear customers and not hang up on them saying there’s no response

• 
  Jonathan H (@howdo01) reported 19 minutes ago

  @virginmedia Hi Team, Have rebooted my 360 box, but cannot seem to get Netflix to go, get the logo and then the N, and a red ring in busy mode, Is there a problem, was working fine Sunday.

• 
  mia (@miaKJKJ22) reported 19 minutes ago

  @entrustTMF @Gary1165 @virginmedia What issue are you having? I have yellow light flashing since yesterday. Their technical support is closed. Done troubleshooting and all and nothing.

• 
  Unique CB7 (@barlow99) reported 22 minutes ago

  @virginmedia you’re internet is crap