Is Virgin Media having an outage in Gateshead, England?

@virginmedia I have however after waiting on hold an hour he was most unhelpful and didn’t seem to be bothered about me being a customer for 6 years and now leaving because the “deal” he offered was pitiful

@virginmedia I want to cancel a sim only account that I no longer use, but your website doesn’t make it easy. In fact it is impossible.

@virginmedia Never been suggested to do so!

@virginmedia They said no problems in my area and to just keep unplugging it for 5 minutes when it has pens which I explain I have been doing every day sometimes twice a day but to be honest like most offshore call centres they have no people skills or interest at all

@virginmedia Our internet is very slow and our devices keep disconnecting from it for this reason. We pay a lot of money for something that isn’t working very well.

@virginmedia I hope you will Be compensating customers for loss of service, all of today I have had no broadband or TV.

Take back every single bad word I’ve ever said about Virgin Media like cos a really dunno how Sky even have a business the WiFi the telly the full thing is PATHETIC

all i was for christmas is for virgin media wifi to not be so tragically slow

@TheToxicRanger Oh, that's were they good at, -apologies - refer you to a website link - refer you to incompetent tech desk - engineer will come out and can't figure out how to fix the issue - oh yeah. Infinity! You will be infinite on the phone reporting same issue #virginmedia

@virginmedia Oh yeah. I will pay cancellation charge of £168 for the service that is not working! Even your 5 different engineers cannot fix the issue! #virginmedia #neveragainvirginmedia

@virginmedia Nothing! No calls from complaints team! That is 4 months of complaint

@virginmedia I suggest your engineers at least attempt to use a doorbell if no response from knocking! 4 hrs wasted, also your times aren’t great when you have to drop off and pick up from school! TV not working properly for months now yet costs me £100 a month 🤔🤔#virginmedia

@kerrywillis7 @virginmedia Am als going to send a complaint to the CEO .

@virginmedia Having problems with my broadband wifi. My devices won't connect to internet. Have reset router but problems still persists. Wondering if there are any problems with broadband in my area or do you have any advice.

@niknoo76 @virginmedia @SkyUK Stick with Sky! Don't ever moved to Virgin. Worst service ever

@virginmedia Can you not ******* see the case! This is ridiculous! Last engineer visit was last SATURDAY! ISSUE WAS UNRESOLVE FOR 4 MONTHS! #virginmedia #neveragainvirginmeda

@virginmedia I will be happy, just cancel my service, lift the cancellation charges. In the first place we shouldn't be charge to cancel the service, it because of your poor service!

@virginmedia Nobody on your department is trying to help on refund for loss of service, slow broadband connection. I was been passed from pillar to post! Incompetent people! #neveragainvirginmedia #virginmedia @virginmedia

2 months ago I Swapped from Tesco mobile (ran by o2) to virgin media, thank **** I did, I would have died today with no service 😮 #o2down

@virginmedia our broadband issue is still not sorted up to now since day 1. Had 4 engineer visits but nobody is taking ownership of my case!!!! #neveragainvirginmedia

@virginmedia possible issues in ne8 area. Can't ring it in as no phone, internet or tv.

@virginmedia Maybe an explanation as to why it is going to take so long for an engineer to look at the problem would help. It unfortunately won't help my 12yr old son with learning difficulties understand why he can't use his iPad 😡

@virginmedia your tech support service is shocking. Waited 4 days over a week ago for a replacement TiVo box. Now broadband has gone off & I have to wait till Sat for an engineer. #lookingforanewserviceprovider

@Rickmcdermott89 @SkyUK @virginmedia My dad has virgin media and he says it’s crap .... keeps going off.......

@virginmedia 4th engineer visit issue hasn't been fixed. Called the help desk, they would just disconnect the damn call! How incompetent! #neveragainvirginmedia

@virginmedia Broadband still not working in NE9 area almost 8 hours now and also no Wi-Fi to my sky q bix

@virginmedia What are virgin media doing to stopcold calls get about 10 aday from the same 4 numbers and i'm on telephone preference service

@virginmedia I’ve tried calling 150 but it’s all recorded messages with no option to help with my email problem, I’m at my wits end with your company now and can’t believe you can’t get one of your operators to actually call me, it’s pathetic tbh

@virginmedia must be most unreliable broadband in the world. 3 nights on off service and can’t fix till 26 Nov!!#changesupplier

@virginmedia Its says engineer on hold at 18:17 and then states will be out at 18:23. Spoke to customer services and spoke to a guy who couldnt understand my issue. Managed to be passified by retentions and will collect a new box on Wednesday. If that doesnt work then will leave VM. Cheers.

@virginmedia IT'S CONSISTENT, DURING WEEKDAYS BROADBAND IS EXTREMELY SLOW. WEEKENDS - COMPLETELY USELESS. ANYONE THINKING ABOUT MOVING TO VIRGIN,DONT EVER TAKE THAT MOVE. STAY WHERE YOU ARE. #neveragainvirginmedia

@HelenRichards90 @virginmedia I have virgin media it’s awful Helen it just turns itself off

@virginmedia No Service NE33

@virginmedia Thanks for that. I wasn’t sure if it was known about as the known faults page didn’t really seem to match up with my issues. Hopefully it will be sorted soon as the TV one has been driving me crazy!

Okay Internet speed usually AWful ping and latencie Also Internet is still down So that means I won't have Internet for a week 🙄 @virginmedia #virginmedia

Virgin media load of shit

Please can someone from @virginmedia contact us... awful customer service following some terrible services on TV package.

@virginmedia broadband has been up and down all day. Not happy about this as I’m trying to work

@virginmedia That was a waste of 24 minutes of my life to an outsourced call centre, still got crap internet and no resolution

@virginmedia problems with my wifi AGAIN!!!! Router displaying different images all the time, please dont tell me to reset my router im doing it 3 times a day, this cant be right surely, my Sky Q box disconnects, its beyond a joke now, think the router is on the way out,

Hi @virginmedia my phone line is dead I can't contact anyone and my daughter has tried several times to ring me and couldn't get threw. So I can't ring 150 to sort it out. I'm disabled and need my phone line working all the time. Please help me asap.

@virginmedia Just the same as it has for past 2 days ask me to reset box after 10 mins reboots and continually reboots itself looking for service of which I'm not getting

@virginmedia Awful service from Virgin Media again. How many times will the tv and especially the Internet not work. Internet speed is the only thing keeping people but when it doesn’t work 4/5 days of month not worth it. Can’t get an engineer until Wed! #sky #virginmedia #5days

@virginmedia twitter feed - sorry , sorry, apologies, keep us posted, sorry , sorry , sorry , apologies, keep us posted . Awful service

@virginmedia broadband down again .

@virginmedia Done it. Waste of time as it’s saying no fault but its still slow! Just another day being a #Virgin customer. Slow/ bad service yet still being charged a fortune!

@virginmedia It’s just not a way to treat a new customer really is it I hope I don’t get charged for the time I have been without broadband

@virginmedia I’m not happy at all with the customer service I have just getting from 2 staff members and a manager they need to listen to what the customer is actually saying as the staff weren’t listening at all if I don’t get my new router by Wednesday I won’t be a customer any longer

@virginmedia The third one...Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F006635826. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 02/11/2018 16:00:00.

@virginmedia The second one... Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F006635826. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 30/10/2018 14:00:00.

@dilan_ipekx @JackofallReeds @virginmedia The planned disconnection was to a Virgin Media box which was requested from VM. The work was done earlier than originally scheduled therefore causing the issue as everything hasn't been transferred to a new unit. We are now working closely with VM to rectify the issue.

@UKPowerNetworks @JackofallReeds @virginmedia Thank you for the apology, but what I wanted to know is when there is a “planned” disconnection/outage does it actually take 2 weeks to rectify, I think it’s pretty absurd that when planning something like that you don’t have a plan to actually fix it.

@ahmet67yilmaz @virginmedia You poor thing! That is very poor!

🤔 my @virginmedia 350 mbps is kicking out approx 30-80 mbps for £52 per month WOW 🙄customer support is a joke don’t waste your money #virginmedia #martinlewismoneyshow #CustomerService

@Kaostanza @virginmedia @starzplayuk Never fix ,never. I’m sooooooooo regret.

@RebekahSeldon1 Looks like another pissed off virgin media customer

Virgin media actually sucks... all these random cuts to the internet just pissed man off

We are paying near on 40 a month just for Internet here and the service is poor @virginmedia. Had to disconnect the WiFi more than twice in 20 minutes

@virginmedia your Internet service is awful and overpriced.

@virginmedia useless once again. Get through to your CC to advise there is ANOTHER fault on my line and people in my area are also affected. No one is able to help or even raise it as a fault. Beyond a joke.