Virgin Media

Virgin Media Outage Report in Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 03/19/2026 16:35

March 19: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, South Shields, Gateshead, Whitley Bay, Sunderland, Hebburn, Seaham, Chester-le-Street, Jarrow and Borough of North Tyneside.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorth Shields Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • ian_safc_1974 Ian (@ian_safc_1974) reported from Dunston, England

    @lisadunn1978 @virginmedia They sound awful. Is broadband itself any better

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.

  • d_n_g_x 𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England

    @virginmedia It was @Stacey_MW_WL with the problem

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎

  • scottilderton Scott Ilderton (@scottilderton) reported from Gateshead, England

    @virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • TheToon1892 ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England

    @virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G

  • amymccordx Amy McCord (@amymccordx) reported from South Shields, England

    @virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PityXI stu (@PityXI) reported

    New internet is ordered... shame it's gonna be 2 weeks for installation :( I'm so glad @virginmedia isn't getting any more of my money. literally the worst representation of any business I've ever seen. customer service is a ******* disgrace and all monkeys in Indonesia

  • daintree75 leighton daintree (@daintree75) reported from Bristol, England

    @virginmedia So i have to fill out forms because you have my details. I will putting a complaint into @Offcom

  • kouganray KØUGAN (@kouganray) reported

    @virginmedia seriously the worst customer service, signed up for broadband this morning, just cancelled it now 👎🏼

  • Just_Conway Conway (@Just_Conway) reported

    10 months of telling Virgin Media that I had a faulty box and no resolution. 2 days after cancelling my contract calling me to offer me a new deal to keep me.

  • Bazlar1 barry connell (@Bazlar1) reported

    @virginmedia if your business was a local one you would have been shut ages ago because your service is unbelievably bad! 2 days I’ve tried to close my account because I’m moving and I can’t get hold of you!! Is there some password we should know.

  • craigdooley Craig Dooley (@craigdooley) reported

    @virginmedia I'm having many! The upgraded Hub 4 you supplied with my new package isn't supported by your diagnostics, your website support doesn't mention it, and it isn't compatible with your app or my mesh routers. On top of that, the speed of my wifi is 30-40% of expected.

  • _EmmaNelson_ Emma Nelson (@_EmmaNelson_) reported

    So that EE and @virginmedia that I’ve had to cancel broadband with. Virgin media on day one. Anyone know of any decent broadband providers ?!

  • Orko77 Jenny (@Orko77) reported from Manchester, England

    Hi @virginmedia, I rang 150 to say I wanted to leave. The person I spoke to instead offered me deals which I turned down. Then we finished the call. Have I left or would I have gone through a different process first?

  • UKTechnologist Samantha Rutter (@UKTechnologist) reported

    @virginmedia Just tried to support my elderly Aunt in reducing her package and I am shocked at your response #protectpensioners

  • Haloabletec Iggy Patel (@Haloabletec) reported

    @virginmedia covid is not an excuse to take an hour to answer my calls. You have never been good at answering calls! A year in and companies still using it as an excuse!!! The fittest Adapt. Your still charging me the same and putting prices up! #venerableclients