Virgin Media

Virgin Media Outage Report in Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 12/29/2025 11:00

December 29: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Bedlington, Sunderland, Newcastle upon Tyne, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomWhitley Bay Wi-fi
United KingdomBedlington TV
United KingdomSunderland Internet
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • trisgallagher Hot Acid Rhythms (@trisgallagher) reported from Whitley Bay, England

    @virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.

  • andychristie999 ac (@andychristie999) reported from Sunderland, England

    @virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    @virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead

  • Selwynsaint Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported from Longbenton, England

    If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always

  • philippat Philippa Taylor (@philippat) reported from Whitley Bay, England

    @virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

  • minkewales minkewales (@minkewales) reported from Newcastle upon Tyne, England

    @Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst broadband and cable provider of all time.

  • toniaadiexx T (@toniaadiexx) reported from Whitley Bay, England

    @virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.

  • brtoon Brian Reid (@brtoon) reported from South Shields, England

    @virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6

  • Wardixo Jonathon Ward (@Wardixo) reported from South Shields, England

    Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    Another blackout on @virginmedia

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.

  • NuttyRichie Richard Payne (@NuttyRichie) reported from South Shields, England

    @MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service from any broadband company. Avoid like the plague.

  • ThunderbirdWPC Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England

    Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area

  • GlocketCosplay ✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, England

    Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • amylitch Amy Litchfield (@amylitch) reported

    @virginmedia TV T6 box. No other issues with any other services, only Netflix

  • symonemansell _Symone💇🏼‍♀️ (@symonemansell) reported

    I swear @virginmedia are the biggest scamming shower of shits I’ve ever had to deal with😖🤯 never again!

  • FishwickJonny /// Jonny Fishwick (@FishwickJonny) reported

    @virginmedia broadband down NE31 area?? Anyone else having problems??

  • xcalibrate Dog bites man (@xcalibrate) reported

    @virginmedia Still no TV service. The TV Guide can be brought up, and channels changed but there is no sound or picture. Speed is up and down. WiFi dropped in and out all evening.

  • gurps_k Gurpreet Kataria (@gurps_k) reported

    @virginmedia It’s back on and working now but broadband was down for about 4 hours yesterday from 7.30pm onwards. I missed the England game because of this.

  • TylerMccrudden Tyler McCrudden-Hext 🌙💫 (@TylerMccrudden) reported

    @virginmedia would really appreciate it if you customer service number didn’t cut off

  • dev2y Dev2y (@dev2y) reported

    @virginmedia Broadband not working again. That’s every day for the last two weeks it’s gone down at least once.

  • zxspectrumguide ZX Spectrum Guide (@zxspectrumguide) reported

    Working from home today. Internet gone down. @virginmedia are apparently upgrading the service and it could be down until 3. With no warning to the customer. How am I supposed to work?

  • Luke_Burdon Luke Burdon (@Luke_Burdon) reported

    @virginmedia Yeah everything is down. I get there isn’t much you can do and an engineer is on the way (which was very quick tbf). Just frustrating with working from home and the internet being out all day.

  • penfold_43 Mark (@penfold_43) reported

    @vmbusiness is this correct, you have changed your product to no longer provide a client facing SMTP relay for outgoing email? If so, when was this communicated and how much will bills be reduced by to reflect the reduction in service level?