Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	4 hours ago
Newcastle upon Tyne	Internet	1 day ago
South Shields	Total Blackout	1 day ago
Gateshead	Internet	2 days ago
Blyth	Internet	5 days ago
Gateshead	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Pete Irving (@ZicoPete) reported 3 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  David Pearce (@pearceswan) reported 4 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

• 
  Michael Taylor (@mickeywhizz) reported 5 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 7 minutes ago from Washington, England

  @ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.

• 
  Sam (@purplelime) reported 8 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 9 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  liam sholder (@liamsholder91) reported 11 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  JOP (@40yearsofhurt) reported 13 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Steph. (@stephwales_) reported 14 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  liam sholder (@liamsholder91) reported 25 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  LadyDi (@didixon74) reported 27 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 29 minutes ago from Sacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 30 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Phil Robinson (@Ne31phil) reported 30 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  LadyDi (@didixon74) reported 35 minutes ago from Ryton, England

  @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

• 
  Paul Jukes A874036 (@UnicornRunning) reported 40 minutes ago from South Shields, England

  @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

• 
  Mr Smoggie (@PaulCraig24) reported 42 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  David (@Dave_is_Elvis) reported 42 minutes ago from Boldon Colliery, England

  @virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?

• 
  Stu (@tenchylad) reported 52 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Carl Walsh (@Carl_Walsh33) reported 57 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fpity (@Fpityyyy) reported 2 minutes ago

  @SnapeBS @Slugy__ @virginmedia get off virgin lad its the worst provider for cod ur handi cappin urself i was on it i get 28 ping i switch provider im on 6ms

• 
  WATCHING THE GAME (@Pass_Move) reported 2 minutes ago

  @virginmedia The diabolical technology and dreadful customer service response continues. How helpful to be told it won’t be until June 12th until the issue is resolved. Easily the worst company I’ve ever dealt with and worst of all, no one seems to care. A case study in abysmal service.

• 
  Ali@Makely (@MakelyStudio) reported 11 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Mercedes. Citibank. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at some of the world's most recognised brands. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. Now I build the same systems for funded startups.

• 
  Dave Warrilow (@argyledavros) reported 14 minutes ago

  @vriginmeditif @virginmedia these appear to be impersonating. Your customer service is bad enough as it is.

• 
  Mrs c (@w47carr) reported 15 minutes ago

  @virginmedia The reason I need to cancel is because we ad a bad thunderstorm and my tv hdmi ports are all broken so I can't watch the tivo box

• 
  Lisa Harvey (@weeleesa) reported 15 minutes ago

  @virginmedia what is going on in EK G74 area? Estimated fix 3pm and been down since last night?? Surely can’t take so long to fix.

• 
  mary32 (@marypaul32) reported 16 minutes ago

  @nightsong53 @virginmedia Definitely deliberate. Customer service simply does not exist anymore.

• 
  Rav Jagdev (@Rav_Jagdev) reported 19 minutes ago

  @virginmedia Absolute lying bast*rd of a company. New customer lied to and led up the garden path. Disgusting customer service and not receiving the service I wanted or am now being ripped off for. Engineer visit confirmed my suspicions. Just wait until Monday!

• 
  Jeanette (@missjnyc1) reported 20 minutes ago

  @virginmedia absolutely ridiculous that according to your customer service team no technicians in your company work over the weekend. So we are left without broadband for 5 days as it hasn’t worked since yesterday and the earliest someone can come out is Monday between 5pm & 7pm

• 
  cari_lou (@swlondonraised) reported 21 minutes ago

  @virginmedia Is the WiFi down in Tw7 area. Why ? And how long will it be to get sorted. My son has an online exam today 😡