Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 17 hours ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Sunderland
|
Internet | 7 days ago |
|
Sunderland
|
Total Blackout | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!
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John Barrass (@john_barrass) reported from Whitley Bay, England@virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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Alexandra is social distancing!! 💘 (@AlexTheNCSer) reported from Ponteland, England@virginmedia how can I contact customer support please? I tried to go through the website but my phone manufacturer isn't listed there :)
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Chilli Vanilli (@AdamOnCaffeine) reported from South Shields, EnglandCan anyone at @virginmedia virgin media tell me why the internet drops out every time it rains? The technicians only want to diagnose a fault on the line to the house and they never seem to be out when it's also raining. It's very frustrating.
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A. D. G. McGeorge (@allymcgeorge) reported from Whitley Bay, England@virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?
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Graeme Hopper (@GraemeHopper) reported from Gateshead, England@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Rich Oliver (@bigpapablu) reported from Whitley Bay, England@garyrbarton @virginmedia Rule of thumb: hang up
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grahamtebbutt (@grahamtebbutt) reported from Gateshead, England@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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Kirsty Ferry (@kirsty_ferry) reported from Blaydon-on-Tyne, England@virginmedia hi how do i book an engineer via the app? Service status on broadband and equipment all check out. No connection to devices. Impossible to speak to someone on phone with almost an hour on hold. Can't see how to book appt online yet apparently it's possible? Thanks.
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Graeme Hopper (@GraemeHopper) reported from Gateshead, England@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England@kerouac151 @virginmedia Posh down there mind
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Paddy R (@paddyrat) reported from Blaydon-on-Tyne, EnglandToday’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼
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helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England@virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.
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helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, EnglandDear @virginmedia still here with a phone that won't work. Still unable to contact u as I CANNOT MAKE CALLS as THE SIM DOESN'T WORK still can't log in online as it sending the code TO A SIM THAT WON'T WORK #worstcustomerservice #virginmobilearerubbish
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, EnglandAnyone in North Tyneside struggling with @virginmedia?? Or is it just me? Keep losing signal and the TiVo box keeps rebooting. Had to abandon the National League final and now Gillian Anderson getting fruit in Room 203 of the Hilton Hotel Belstaff ...
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A. D. G. McGeorge (@allymcgeorge) reported from Whitley Bay, England@virginmedia hi been on hold to change package too long, online switch hasn't been working for weeks, online chat doesn't work. It's almost like you are putting deliberate barriers up
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Hells Bells 🐶 (@hellsbells610) reported from Gateshead, England@virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.
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Andy Gardner (@AndyG1508) reported from South Shields, England@virginmedia Are you having problems I have no internet or tv at the moment?
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chefstevennorman (@chefstevennorm1) reported from Gateshead, England@virginmedia your wifi is down again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Keith Garrell (@keithg63) reported@virginmedia I did your call handler can’t help me because the WiFi is currently back and he can’t explain the loss of service earlier this afternoon and your systems don’t allow escalation. I used to think Virgin gave reasonable service……..
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Jeff Harris (@jeffharris_665) reported@virginmedia With the main cabling on three engineer visits each one has failed to solve the issue by swapping to another hub 3 your colleague who I spoke to yesterday told me a hub 5 is the solution to provide a more stable connection I’d say that’s the last roll of the dice
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Iain Kenny (@ik53000) reported@virginmedia - not sure what part of next service is when you book it for January -absolute joke, wonder why people leave you ?
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Jake March-Jones (@jakeleopold) reported@netflix @virginmedia sort the Netflix app pit on the virgin box guys... So sluggish and slow. Controls never work so you gotta exit and reopen
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Timothy Cakebread (@cakeyb2) reported@virginmedia Thanks and it’s c-281122444. I think the complaint has been closed as nothing is coming up on the account. It related to the issues with the box and the delay in getting WiFi pod (which has now arrived). Can you check when we should get a call back please?
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David Fauvrelle (@magicfauvrelle) reported@virginmedia Will do.. Getting ridiculous having to tweet about getting my tv and internet working.. looking like I need to buy a three 5g box to cover the service your meant to be providing me. Now the TV is completely gone, trying to get the new 360 box working. No service at all ..
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Owen Butterfield (@smooyacs) reportedHey @virginmedia. Please can you contact me via DM ASAP. I would like to speak to someone regarding broadband speeds / being capped at specific speeds. Making it impossible for me to work, just need to know if I need to find new internet or you can help with the issue:)
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Gracie 💛 (@Gracekennyxx) reportedAnother day, another day of SHOCKING service from @virginmedia No Wifi until next Thursday after being told someone could sort it for me tomorrow, working from home is going to be fun when all I have is a phone
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Simon Waters (@SiH2Os) reported@virginmedia why is my frail 96 year old aunt's phone not working? First it was the switch copper to fibre, then it was turned off, then on x3 over the months. Now the help desk claim there is local outage but website and neighbour agree it's working?
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Savage (@SF_Savagee) reported@smooyacs @virginmedia We have had issues with virgin for years. Don't know why but whe the speed or connection is "playing up" just logging into the account on that pc seems to fix the issues temporarily... might just be a bug for us ut you never know!