Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Jarrow, Sunderland, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Wallsend, and Consett.

City	Problem Type	Report Time
Gateshead	Internet	22 hours ago
Newcastle upon Tyne	Wi-fi	1 day ago
Newcastle upon Tyne	Internet	2 days ago
Newcastle upon Tyne	Total Blackout	3 days ago
Newcastle upon Tyne	Internet	5 days ago
Newcastle upon Tyne	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Paul Jukes A874036 (@UnicornRunning) reported 1 minute ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Dowlo (@dowlo100) reported 12 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  Adam Appleby (@adamappleby) reported 14 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Gareth Miller (@geemiller71) reported 18 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Michael Taylor (@mickeywhizz) reported 22 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  Sam (@purplelime) reported 23 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  Keith Dawson (@KeithRwc) reported 26 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 27 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  NETheatreGuide (@NETheatreGuide) reported 30 minutes ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

• 
  LadyDi (@didixon74) reported 32 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  Paul fletcher (@P25_Fletch) reported 35 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  Scott Noble (@ScottN1504) reported 40 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

• 
  Carl Walsh (@Carl_Walsh33) reported 41 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  EmSatch (@EmSatch) reported 45 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Iinton Smith (@lintoniosmythe) reported 46 minutes ago from Chester-le-Street, England

  @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

• 
  Maxine Tennet (@maxinetennet74) reported 54 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Rockcliffe Files (@RockcliffeFiles) reported 56 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  liam sholder (@liamsholder91) reported 56 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 57 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  Victoria barry (@VictoriaBarry82) reported 57 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ruth Whalley (@Leftdoubleclick) reported 3 minutes ago

  @virginmedia Hi VM, We need some help. My iron tripped out our board. Everything as back to normal apart from our internet, to and landline. You said you could send an engineer at 6pm tonight. My husband has just had surgery and we need our connection. We also need a new hub.

• 
  Openreach (@WeAreOpenreach) reported 6 minutes ago

  @NeilJac74898351 @virginmedia Hi Neil, Virgin install and use their own network separate to the Openreach network, so any information on our website about services you can order wouldn't apply to any Virgin products and vice versa, I'm afraid. If you wish to order FTTP, you'd need to order through a (1/2)

• 
  Darren Seaton (@seatzie) reported 8 minutes ago

  @virginmedia internet down since middle of night not just wifi the tv box is also complaining no Ethernet connection have rebooted unplugged etc twice do I have to phone or is there anything else? Area checker says no issues

• 
  askandyouwillfindout (@1989kopite) reported 8 minutes ago

  @biggle1908 Stay away from virgin media, cancel sky TV, and get someone else to get tv in your household full package sky stream 50pm

• 
  The Phantom (@Th33illuminati) reported 9 minutes ago

  Then Virgin Media turns ya internet of 3 weeks in when you’ve paid every month for a month but their inadequate foreign staff STILL can’t get the direct debit date correct YOU ******* AIR BALLOON FLYER ***** **** FIX UP YH

• 
  Ciara Mc Evoy (@ciaramc78) reported 22 minutes ago

  @IFAmedia @virginmedia @buckleytadhg Poor farmers need rain

• 
  John Bhoy Walton (@walton_bhoy) reported 28 minutes ago

  Now my Internet has completely went from being intermittent to nothing 2nd engineer visit and to quote your call operator a "more skilled engineer " this time. Apologies in my dm doesnt stop money coming my bank for a bad service. @virginmedia

• 
  aeri♡ (@aerikittie) reported 28 minutes ago

  @thevoteuk i remember what an absolute ******* nightmare virgin media was years back, they made it so bloody hard but once i was free i was like absolutely never again what the hell

• 
  Karen (@Karen31332753) reported 30 minutes ago

  @biggle1908 Been with virgin media since it used to be cabletel 40 yrs ago nearly ... Service is good but if you have a problem your knackered unless you speak Urdu !!!

• 
  Scotty B. 🏳️‍🌈🇬🇧 (@Scottbraduk) reported 32 minutes ago

  @virginmedia It’s a disgrace I have been trying to get a refund from my account for near 2 months now and it still has not been sent. 9 phone calls an email from a manager to guarantee it would be sent back and 7 chats all recorded. Think is a complaint to ofcom now !!