Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Niko
(@NikoSarcevic) reported
from
Newcastle upon Tyne, England
@virginmedia Service page doesn’t indicate anything. I’ve checked all the devices (I only use the wifi no lan cables) and nothing is connected.
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!
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Nigel Auchterlounie
(@spleenal) reported
from
Whitley Bay, England
Hi @virginmedia i just had a call He said was from your technical department (We have been having quite a poor service from you over the last few months) He said he had to optimise the router & asked me to go to a site starting w3c Hung up because not a virginsite Was it you?
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia I suggest you feed this back to Customer Service as I very much doubt I'm the first customer who's been misinformed on this. The engineer was supposed to be calling about my ongoing intermittent service issues, with both TV and internet.
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Liam Bowering
(@lbschmee) reported
from
Gateshead, England
Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you
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Niko
(@NikoSarcevic) reported
from
Newcastle upon Tyne, England
@virginmedia I see. It is very unfortunate as I cannot do my work when I’m not online and I also spend more on mobile internet because the service I pay for regularly is simply not there.
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ChrisV2theP™
(@vanderpijpen) reported
from
Wallsend, England
@virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Well it said no issues, but all my devices will not connect, rebooted router. Nothing..
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Deborah Gibson
(@Deborah24780132) reported
from
Newburn, England
@VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else
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me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia According to your Customer Service I was informed I was to get a phone call by 5pm on Wednesday. When I rang back on Thursday to complete my order for a replacement box (after being offered a V6 but would have to pay installation) I was told no later than 5pm Friday.
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JoshSlesser
(@Slesss_) reported
from
South Shields, England
@virginmedia these past few weeks my wifi signal has been absolute dog, I used to be able to get good signal all around the house, now barely get goof signal in my kitchen no more than 10m away from the hub, my TV which is about 2m away only gets 30mbps when my package is 200??
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia service down NE26 PANTS
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me
(@shenry1972) reported
from
Whitley Bay, England
Why is @virginmedia customer service so unrelentingly bloody awful?? Still no call from an engineer, told replacement TiVo box would come by post for it to come out by courier and get notified of this 20 minutes after the delivery window has started and I was at work 😡
-
me
(@shenry1972) reported
from
Whitley Bay, England
@virginmedia Okay so why was I told it would be coming by post in 5 working days and why have I still not had a call from an engineer? Kind of my main issues and you can't blame Yodel for them!!
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me
(@shenry1972) reported
from
Whitley Bay, England
Dear @virginmedia, why is your WiFi so bloody awful? Another day of resetting, rebooting etc etc and it's still **** 😩
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Ferry
(@MickFerry) reported
Got home after the pub quiz, excited cos I thought I’d watch another episode of Ozark (the most phenomenal thing on telly) before bed. But no, cos @virginmedia have decided to **** around with the service in my area. Might watch that daft Big Foot programme I recorded instead.
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Dan
(@daniboi6) reported
@virginmedia broadband down in BT39? Connected to internet but no WiFi
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Anne Carey
(@AnneCarey28) reported
@DonaldMacleod01 @virginmedia I gave up with Plusnet 5 years ago and have tethered from my smartphone ever since. No problems
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hippie
(@b0ccca) reported
Man wtf wrong with virgin media wifi??
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Me
(@MyPainfulLife12) reported
@virginmedia Tried today but seems our call was being ignored just kept telling us we have been give £5 off our bill which we do not want! We want to cancel. Will try again tomorrow! Unacceptable 😐
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GeoffParker #RejoinEU 🇪🇺
(@GeoffPa68733454) reported
@DonaldMacleod01 @virginmedia @virginmedia have just arrived on my street. I turned them down, partly because of your experience.
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FPL_Norm
(@FPLNorm) reported
@virginmedia Just poor speeds, as in so poor they do drop. I keep trying that local checker, but then the signal drops. V annoying and surely is breaking some type of minimum speed requirements?
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that girl with the cats
(@HorrorDeezy) reported
@virginmedia I’ve not even had my box delivered yet and once again reminding me why I cannot STAND using virgin media. Website glitchy, appalling customer service and completely inefficient company and provider.
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ホロ & Stjärnfall
(@HoroBurr) reported
@virginmedia I had someone from retentions visit my home tonight. It’s one thing being harassed by multiple people over the phone not to leave for a week solid… but in person too? That’s too much. I wish to make a complaint, how can I go about this?
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📚solangelo3088🌈
(@solangelo30888) reported
Virgin media saying the only issue in my area is with tvs. THEN WHY HAVE I HAD TO HOTSPOT MY SWITCH, MY LAPTOP AND MY FIRE TV STICK ALL DAY TO USE THEM????? EXPLAIN YOURSELVES.