Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 01/28/2026 07:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: South Shields, Gateshead, Newcastle upon Tyne, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia Technical support to discuss slow speeds

  • panicdragon8784 Panicdragon8784 (@panicdragon8784) reported from South Shields, England

    @BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I seem to be having BB connection issues here!!!

  • alicen0rt0n alice✨ (@alicen0rt0n) reported from Washington, England

    THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    @vmbusiness @virginmedia I called and the service I received was unbelievably poor. My first experience as a Virgin customer. Considering cancellation now.

  • PhilNicholson13 Phil Nicholson (@PhilNicholson13) reported from Whitley Bay, England

    First day as a @vmbusiness customer and been waiting nearly 13 hours for a delivery, that hasn’t arrived… #greatstart #herewego

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.

  • mmcvickers Michael McVickers (@mmcvickers) reported from Consett, England

    @virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months

  • RWileECoyote Rob Wylie (@RWileECoyote) reported from Whitley Bay, England

    @virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?

  • danieljohnallis Daniel Allis 🇬🇧 (@danieljohnallis) reported from Gateshead, England

    @lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?

  • TraiAnfield Trai Anfield (@TraiAnfield) reported from Whitley Bay, England

    @virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you

  • ghtrainer Gareth Trainer (@ghtrainer) reported from Newcastle upon Tyne, England

    @virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia Its the wifi thats gone down. I am currently using a wired connection.

  • Mal_Area Malcolm Sinyard (@Mal_Area) reported from Whitley Bay, England

    @virginmedia I have called them twice today still having issues

  • MarkCarruthers_ Mark Carruthers (@MarkCarruthers_) reported from Wallsend, England

    What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.

  • jwilko_87 Jonathan Wilkinson (@jwilko_87) reported from Gateshead, England

    @virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up

  • ChrisJ94_ Chris Johnson (@ChrisJ94_) reported from Wallsend, England

    . @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • 2069_2 Raf_2_2069 (@2069_2) reported

    @virginmedia ... retain the communication data related to c part 3 - internet access. I want my information under a lawful Subject Access Request. If you are refusing to accept this then I will be reporting you. @guardian - this is the type of crap customer service @virginmedia provide

  • Adambelly92 Adam Belfield (@Adambelly92) reported

    @virginmedia Has their been any known network issues last night? All my devices have been disconnected and factory settings restored with my router. Was it a firmware update?

  • cheekygobshite Simon (@cheekygobshite) reported

    Hey @virginmedia no one answering the phones after an hour on hold, service status page says no problem but my TV is distorted (unwatchable) and broadband not working. Problem in SW4 ?

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    @virginmedia SO YOU WANT ME TO CALL, ON YOUR RUN AROUND PHONE JOKE SYSTEM, THE NASTY LYING THIEVING RETENTION GUY AGAIN, THE GUY YOU STATE DIDN'T EVEN DO A COMPLAINT ! AND YOU BELIEVE THE SAME FRUSTRATION AND LIES, RUN AROUND WILL MAKE MY LIFE BETTER !? ARE YOU A COMEDIAN, TROLL ?

  • Debbie07265825 Debbieferrie (@Debbie07265825) reported

    @virginmedia That was 6 days ago! Internet is still bad and I can’t watch anything upstairs through the virgin box in my bedroom that I pay extra for. Not sure really what I pay £65 per month for!! Worse internet ever. I don’t even have movies or sports. Such a rip off!

  • JohnSpencerTV John Spencer (@JohnSpencerTV) reported

    @virginmedia AGAIN, I'M NOT MAKING A COMPLAINT VIRGINMEDIA! I JUST WANT TO LEAVE, END CONTRACT. I ALSO DON'T WANT THE LYING THIEVING PHONE DROPPING RETENTION GUY, ARE YOU FOR REAL !?

  • 2069_2 Raf_2_2069 (@2069_2) reported

    @virginmedia And you will be the reason @virginmedia will be losing a customer today. The absolute crappest customer service I've ever received.

  • Jason50150951 Jason (@Jason50150951) reported

    @virginmedia Any reason why my hub 3 box is flashing green and not connecting to WiFi? Is it a local area problem or do I need to sort something out?

  • lbannister1994 Lee Bannister (@lbannister1994) reported

    Less than a week after signing up to @virginmedia I'm leaving, even before the service is active. Crap customer service.

  • mayoooooonaise Chickenwings (@mayoooooonaise) reported

    @virginmedia Hi, I still haven't had this resolved, the text service didn't work. You told me to use a 3rd party that won't handle this situation.