Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: South Shields, Jarrow, Newcastle upon Tyne, Consett, Gateshead, Wallsend, Blyth, North Shields, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, and Seaham.

City	Problem Type	Report Time
South Shields	TV	26 minutes ago
Jarrow	Wi-fi	24 hours ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	2 days ago
Newcastle upon Tyne	Internet	4 days ago
Consett	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 22 seconds ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  JOP (@40yearsofhurt) reported 8 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Scott Noble (@ScottN1504) reported 9 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

• 
  Sam (@purplelime) reported 12 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  David Pearce (@pearceswan) reported 24 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Dowlo (@dowlo100) reported 25 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  Paul Jukes A874036 (@UnicornRunning) reported 25 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Gareth Miller (@geemiller71) reported 26 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  claire🐱🐾🐾 (@clairekitty12) reported 27 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  liam sholder (@liamsholder91) reported 27 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Victoria barry (@VictoriaBarry82) reported 28 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

• 
  Mike Moody (@classicm) reported 30 minutes ago from Newcastle upon Tyne, England

  @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

• 
  🦦 Helen (@vitosauras) reported 30 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Carl Walsh (@Carl_Walsh33) reported 30 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Gareth Miller (@geemiller71) reported 30 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  David Pearce (@pearceswan) reported 32 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  Karl Ward (@Look_North) reported 33 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  Stu (@tenchylad) reported 36 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Steph. (@stephwales_) reported 42 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Paul Jukes A874036 (@UnicornRunning) reported 46 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard (@ylesine999) reported 4 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_ultra_iptv6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  UnTzY 🚶🏻 (@untzy) reported 6 minutes ago

  @HayekAndChips @virginmedia @MartinSLewis They are a nightmare, make it hard as possible to cancel.

• 
  Kat (@catsmum27) reported 7 minutes ago

  @Elainebks @y_alibhai @virginmedia They monitor, but the responses are purely performative as resolutions never achieved.

• 
  aldo (@ukaldo2) reported 11 minutes ago

  @virginmedia Ok which area was that, You've not asked, it's clear your customer service levels are poor!

• 
  STEPHEN (@stevied151181) reported 11 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Paul ▶️ (@customerchamp1) reported 16 minutes ago

  Who remembers when @O2 customer service was good? Since the merger with the appalling @virginmedia it's been absolutely diabolical. Trying to help a vulnerable relative, been on hold for 45 minutes 🤮🤮🤮 to reset his password. Shameful.

• 
  Alexander Stone (@mikael_gatfi) reported 17 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_IPTV_PRO6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies.

• 
  Susan Chew (@SusanChew5) reported 17 minutes ago

  @gloucesterglass @virginmedia They are possibly the worst company ever, still no engineer a week later, and one of us works from home. You will definitely find better, you can't get any worse.

• 
  glam2506 (@glam1961) reported 19 minutes ago

  @virginmedia hi, I cancelled my service with you on 28th May as I’m now out of contract & I keep getting emails saying I owe you money? My last payment was May so please explain this.

• 
  Graeme Savage 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@graemehistory) reported 25 minutes ago

  Can anyone at @virginmedia please let me know when the outage in south Ayr will be fixed?