Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, North Shields, Whitley Bay, South Shields, Washington, Sunderland, Wallsend, Gateshead, Jarrow, Consett, Blyth, Blaydon-on-Tyne, and Borough of North Tyneside.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	17 hours ago
Newcastle upon Tyne	Internet	22 hours ago
North Shields	Internet	2 days ago
Newcastle upon Tyne	Internet	3 days ago
South Shields	Total Blackout	3 days ago
Washington	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Paul fletcher (@P25_Fletch) reported 10 seconds ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  David Pearce (@pearceswan) reported 5 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  emma (@ema_neale) reported 6 minutes ago from Sunderland, England

  @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

• 
  Alvin TX Fernandez (@allymcgeorge) reported 11 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Sam (@purplelime) reported 12 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  liam sholder (@liamsholder91) reported 17 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  Paul Jukes A874036 (@UnicornRunning) reported 17 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Karl Ward (@Look_North) reported 21 minutes ago from Whitley Bay, England

  @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

• 
  Adam Appleby (@adamappleby) reported 22 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Gareth Miller (@geemiller71) reported 25 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  Gareth Miller (@geemiller71) reported 26 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  liam sholder (@liamsholder91) reported 28 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Steph. (@stephwales_) reported 31 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  Pete Irving (@ZicoPete) reported 38 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  LadyDi (@didixon74) reported 42 minutes ago from Ryton, England

  @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

• 
  liam sholder (@liamsholder91) reported 44 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Paul Jukes A874036 (@UnicornRunning) reported 48 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  EmSatch (@EmSatch) reported 52 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Sam (@purplelime) reported 55 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Sam (@purplelime) reported 56 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Owens (@DavidOw38948049) reported 6 minutes ago

  @virginmedia 2/2 They are fixed to my private property. Please confirm in writing your legal right to keep them here, and arrange removal within 28 days.” I look forward to a speedy reply to resolve this issue

• 
  andrea crosby (@andreac14064810) reported 8 minutes ago

  @virginmedia every time I get a sales call iv had roughly in two days 4 despite saying im not interested I will raise a complaint

• 
  ari of 🫓twt || 🚯🏳️‍⚧️ (@DY3D_BR4INZzz) reported 8 minutes ago

  @JefferychanRP you have strawpage gimmicks to attend to put the virgin media down

• 
  BZSM1TH (@BazingaSmth) reported 10 minutes ago

  @virginmedia So ALL servicea are currently down in CT17 (TV, Fiber , and phone) They have been down since 1500hrs on July 13th. Not expected back up and running until 1300hrs on 14th July. This is not acceptable. You really are totally inept

• 
  Clare (@clarewo86) reported 10 minutes ago

  @virginmedia the problems I’m having with my Internet are crazy there’s not been a day in over a week that it hasn’t gone down and constantly buffered

• 
  ROBERT DEAR (@kipianitblisi) reported 13 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK If you expect poor service from Virgin Media you will not be disappointed.

• 
  citizen_first (@citizen_first25) reported 14 minutes ago

  @virginmedia why have you got rid of Channel 150 that's TV does a price go down on my subscription ? As this is one of the channels, I watch every day very disappointed

• 
  Howard Borrington (@Howard1963OT) reported 15 minutes ago

  @JasonAlderwick @richardbranson Confusing though it is Jason, Richard Branson has never owned Virgin Media. He held a minority stake of roughly 10% and licensed the Virgin brand name to the business until the company was bought out by Liberty Global in 2013.

• 
  Nolwazi Ncube, Ph.D. (@Nolwazi_Ncube) reported 15 minutes ago

  @virginmedia My WiFi is down too. It’s been hours. I need to teach online!

• 
  Dave parks (@daveparkstaz) reported 16 minutes ago

  Jesus lads virgin media commentary is just the worst 😩😩 #JAPvIRE