Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, North Shields, Seaham, Newcastle upon Tyne, Jarrow, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, and South Shields.

City	Problem Type	Report Time
Sunderland	Internet	2 hours ago
Sunderland	TV	1 day ago
North Shields	Internet	3 days ago
Seaham	Internet	4 days ago
North Shields	Wi-fi	4 days ago
North Shields	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Simon Bewick (@SimonBewick) reported 14 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 17 minutes ago from Whitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• 
  Paul Jukes A874036 (@UnicornRunning) reported 20 minutes ago from South Shields, England

  @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

• 
  Sam (@purplelime) reported 21 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  Pete Irving (@ZicoPete) reported 24 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  NETheatreGuide (@NETheatreGuide) reported 26 minutes ago from Ryton, England

  @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

• 
  Hilly Marshall (@hylt64) reported 31 minutes ago from Newcastle upon Tyne, England

  @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

• 
  Dowlo (@dowlo100) reported 32 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  liam sholder (@liamsholder91) reported 32 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  David Pearce (@pearceswan) reported 35 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

• 
  Maxine Tennet (@maxinetennet74) reported 38 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 39 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Sam (@purplelime) reported 43 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  liam sholder (@liamsholder91) reported 50 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Steve Dey (@Stevedey) reported 50 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Bella (@SharBella72) reported 51 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 51 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 52 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Adam Appleby (@adamappleby) reported 55 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Victoria barry (@VictoriaBarry82) reported 56 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Murray (@bravemongoose) reported 5 minutes ago

  Hi @virginmedia I am trying to cancel my account, but no one is answering your phones and your web chat totally broken. Do I really have to send you a letter to cancel?!

• 
  Kevin Burke (@kevin0403) reported 5 minutes ago

  @virginmedia can you tell me what your issue is? Over a week to try and speak to someone and no further forward, currently been in a queue for over 3hrs?

• 
  TM. (@1tninetyfour) reported 7 minutes ago

  Friday evening and my internet is down.. Virgin Media you will crumble! I pay too much for this foolishness 😒

• 
  SFB-Mod (@cycleprawn) reported 8 minutes ago

  @1030pa @obbsie @virginmedia Pointless. They don’t give a ****

• 
  ✨ Sammie | Artist | Tattoo apprentice ✨ (@sammie_does_art) reported 14 minutes ago

  @virginmedia does anyone actually answer your customer service phone? 🙄

• 
  James Agg (@Jimmyboy35) reported 15 minutes ago

  @virginmedia I have now been on hold for my broadband and TV issues for over 2hours in total

• 
  toastyborg (@Demon__Cyborg) reported 16 minutes ago

  Been on hold for @virginmedia technical support now for THREE hours and still no answer. This is beyond a joke

• 
  SFB-Mod (@cycleprawn) reported 18 minutes ago

  @obbsie @virginmedia They are absolutely ****. Wouldn’t use them if they were free. They are dishonest and I wouldn’t trust them to run me a bath without cocking it up.

• 
  jose serratos (@zero405) reported 25 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Ultra_View03 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies @8k_Ultra_View03

• 
  Josh (@6HLJ_) reported 25 minutes ago

  Hi @virginmedia my internets back down again today. Any chance of flicking switch for a couple of hours? Ta Josh xoxoxo