Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Seaham, Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Wi-fi | |
| Seaham |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia I called the help line and a bot told me to restart my router twice and then proceeded to end the call. Little fed up
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Mark Carruthers
(@MarkCarruthers_) reported
from
Wallsend, England
What an absolute farce @virginmedia are. Pay a ridiculous amount each month for slow broadband that regularly doesn’t work. Now on to a second day with no service and TiVo is also down. Pathetic.
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Thanks for reply. Problem was that no agent ever responded to move requests via the bot. I sat for 1hr on the phone last night and finally got it booked. If the bot had worked 1st time I’d be switched on when I move. Now I’ll be without service for a week. Not good when wfh!
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Panicdragon8784
(@panicdragon8784) reported
from
South Shields, England
@BBCRedButton I don't think your red button service is working on @virginmedia. It's brings up the iPlayer but no live stuff like the springwatch webcams
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Chris Johnson
(@ChrisJ94_) reported
from
Wallsend, England
. @virginmedia rang virgin last week to move house. You've done the external install yesterday but haven't turned up for internal install today. Tried to log into my account and it says my package is cancelled no options for support at all. Called and hung up on before answer.
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Trai Anfield
(@TraiAnfield) reported
from
Whitley Bay, England
@virginmedia @virginmedia service from you has been poor for months - missing the footie is just the last straw. Kindly send an engineer to fix our broadband - the wires at the wall outside are exposed and when we test each day our speeds are below 20MB/s when we are paying for 100+ Thank you
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Gareth Trainer
(@ghtrainer) reported
from
Newcastle upon Tyne, England
@virginmedia Then when transferred to ‘customer care’ so that I could complain and seek compensation, I waited another 20mins and was eventually cut off without speaking to anyone.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia Technical support to discuss slow speeds
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Mike Yau
(@MikeYau8) reported
from
Newcastle upon Tyne, England
@virginmedia And it has just cut out again and your bot via the number above just said restart the router and put the phone down on me. Slightly concerned that it lasted 5 days again and decided to come back to disconnecting?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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glen william pratt
(@glenwil) reported
from
Poplar, England
@virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.
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Adam
(@adsz88) reported
from
Potters Bar, England
@virginmedia 3rd night running I sit down to use internet and 3rd night it’s not working! Turn on/off router, follow every online advice, phone call centre who say it’s a short term issue when I get through! I rely on internet access in eve to carry out work. Unacceptable!
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gez
(@gezjb) reported
from
Birmingham, England
@virginmedia you couldn’t get your customer service any worse if you tried ! Shocking
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Mr Mellow
(@Noncombination) reported
from
Galway City, Connaught
This "crime expert" on virgin media news sounds like a 16y/o who needs to make her essay for school longer, this is an actual quote "The 3 men where shot and injuried, the driver was shit while he was sitting in the drivers seat" 👏👏👏👏👏 excellent reporting
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Janet Lamb
(@janlamb25) reported
from
Ilford, England
Just how difficult is it - no e mail address and just Sunderland as a postal address - virgin media , service is appalling #virginmedia
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Dan Ashurst
(@danashurst) reported
from
Wigan, England
@virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.
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David Charles
(@actordavidc) reported
from
Richmond, England
@virginmedia I had an email saying what the policy was in connection to me having registered my outage: Ref: Your Loss of Service (KMM61783435V2754L0KM)
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Mary McCarthy
(@marymccarthy123) reported
from
Garrynafana, Munster
Ah @JoannaDonnellyL come down to rural Tipperary please and I’ll show how the average family would fare out with just one car! #thesixoclockshow #virginmedia #standupforruralireland #sixvmtv
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BJCampbell
(@Ox13SCO) reported
from
Edinburgh, Scotland
Didn’t think transfer from @virginmedia to @WeAreOpenreach would be such a shambles ... such a broken system @OpenreachHelp you need to sort out your Fibre home line set up #btfibre 🤬
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Lauren Tompkins
(@LaurenSTompkins) reported
from
Bournemouth, England
@virginmedia Hi I have just checked and it’s still not working.