Virgin Media Outage Report in Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: South Shields, Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
-
Paul Edgar
(@body_mindfitco) reported
from
Blaydon-on-Tyne, England
@virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.
-
DaveChristieImaging
(@davechristie15) reported
from
Shiremoor, England
@virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc
-
Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...
-
Adam.
(@_AR91) reported
from
South Shields, England
It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia
-
Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
-
Jack Johnson
(@JJohnsonJourno) reported
from
Walker Gate, England
Any one have a resolution for no WiFi connection? @virginmedia
-
Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
-
Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.
-
justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
-
Daniel Jones
(@DPhilipJones) reported
from
Newcastle upon Tyne, England
Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.
-
arc
(@evilwallpaper) reported
from
Newburn, England
Had to break out the DVDs like a peasant because virgin media is down.
-
Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
-
Christopher Baddoo
(@Baddoo) reported
from
Newcastle upon Tyne, England
@virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
-
Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
-
Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
-
Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer
-
Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.
-
Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alex de la Salle
(@alexdelasalle) reported
@virginmedia received a new updated TV box and upon set up I have a CS1010 error message, tried phoning but my call is not being connected. Help?
-
Tim Walton
(@Timthemix) reported
@virginmedia My mum had 3 weeks loss of service last Autumn. I rang when it was all resolved and 3 weeks' credit was agreed but has not been applied. I escalated 7/1 and am still waiting. Today the 150 no is unobtainable.
-
Sole.Surfer
(@W45EMS) reported
@virginmedia You cant be having a power outage every day. Its hilarious that I only receive a reply when I tweet your parent company. We're paying for a first class service but receiving a third world one, I'll be writing to Lutz Schüler - it seems like the only thing that can drive change.
-
Jack Chauhan
(@jackchauhan1987) reported
@virginmedia It’s fine. I’ll be contacting the appropriate authorities and reporting virgin for providing, what I call, the worse customer service I ever come across.
-
Dadbod Of Havoc
(@DukeOfHavoc) reported
@virginmedia Trying to call your support number to cancel my contract and it won't even ring through. Any other number apart from 0345 454 1111 that I can ring? I'm moving and need to sort this asap.
-
Chris
(@outsidecircle) reported
Why does my #broadband go super slow whenever there is heavy rain @virginmedia ?
-
Helen
(@dizzyhels) reported
@virginmedia They did yes! I was promised text updates but nothing. I can’t get through on the phone and I have no faith that the issue is actually being looked at! Our upload speed drops to nothing after 12pm. I need broadband to do my job so will have to change provider! It’s ridiculous!
-
David Burroughs
(@GameOverDave) reported
@virginmedia Nope, no local service issues detected.
-
lou
(@lou60239690) reported
@virginmedia I have been 3 days now trying to sort a payment issue out and still no further forward. Today I get a letter saying my bill is going up. Easily the worst customer service ever...
-
Niall Edwards
(@NiallCEdwards) reported
@virginmedia I have been trying to get through on the phone for a couple of days to arrange the termination of my service. The lines seem to be permanently busy. Is this situation likely to continue?