Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/03/2026 20:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Seaham, Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.

Loading map, please wait...
City Problem Type Report Time
United KingdomSeaham Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Total Blackout
United KingdomGateshead Wi-fi
United KingdomSouth Shields Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • paulbanks60 Paul Banks - Tenor 🎶🇪🇺 (@paulbanks60) reported from South Shields, England

    @virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia WiFi in #ne5 been awful for a few days, are there known issues in this area????

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating

  • fionajohnson__ fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

  • Mezzy14 Lee Mayes (@Mezzy14) reported from Ryton, England

    @virginmedia broadband is down once again in NE21. How long is this going to go on for? Its now been 2 weeks of issues and from the looks of it im not the only one complaining

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!

  • GraemeBell_NUFC Graeme Bell (@GraemeBell_NUFC) reported from Newcastle upon Tyne, England

    @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

  • L88HRS Lee (@L88HRS) reported from Whitley Bay, England

    @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

  • fi_smth fi ✨ (@fi_smth) reported from Whitley Bay, England

    as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    Anyone thinking of dealing with @virginmedia don’t their customer service is woeful . Another hour wasted trying to contact them 😡

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    @virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work

  • HBP_Surgery_CHS Ben Banerjee (@HBP_Surgery_CHS) reported from Walker Gate, England

    Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia can someone help with getting a broadband booster

  • peterat50 peter atkinson #FBPE (@peterat50) reported from Whitley Bay, England

    @virginmedia you are impossible to deal with !! I’ve been trying to contact you since 4/10 to tell you I’m moving can someone please contact me as i don’t have the life force to waste listening to terrible music whilst on hold

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • iburntthesamosa nahh (@iburntthesamosa) reported

    **** virgin media...all my homies hate virgin media

  • RichiBoi11 Rich Field (@RichiBoi11) reported

    @virginmedia I think you might actually be the worst company I've ever had the mispleasure of dealing with. I cancelled my contract with you months ago, but you're continuing to try and charge me. DO YOUR JOBS, I'M NOT YOUR CUSTOMER, LEAVE ME ALONE. #FuckingMorons

  • richardslater Richard Slater (@richardslater) reported

    @virginmedia yes, within five working days it seems. I understand *why* this process is in place, however, there is so much broken with its implementation it makes for a horrible user experience.

  • GamingDad18 StoryTime (Coming Soon) (@GamingDad18) reported

    @virginmedia That screenshot was wireless my friend. But wired is only piping out 14mb. I've reset the hub and done every fix I know but it's not improving sadly

  • garyrudd2 gary the cab (@garyrudd2) reported

    @Grahamthecabbie @virginmedia Had virgin wi fi absolutely crap , buffering all the time , replaced with BT not had a problem

  • richardslater Richard Slater (@richardslater) reported

    @virginmedia there is also a "Security Question" which isn't the same as the "Memorable Security Word" it seems - to the best of my knowledge I never set a different "Security Word" - I use a password manager so I store all of this information as I sign up.

  • Carla_Ardis Dr Carla Ardis (@Carla_Ardis) reported

    @virginmedia No, I still have an installation appointment due the 1st December (after 8 delays) and I was assured it would happened. I already received a call saying that I should return the kit and I explained that I'm waiting for the install. Is that difficult for you to fix this?

  • itsjustvix ItsJustVix🧁 (@itsjustvix) reported

    @virginmedia Nope! I've done the form on the website many times but never had someone to come out and look.

  • GrahamDLedger Graham (aka The General) (@GrahamDLedger) reported

    @virginmedia Thanks SB I have someone from the O2 feed looking into this now but should I need any help I will reply to this thread.

  • KatNatHill Kat Hill (@KatNatHill) reported

    @virginmedia It only tells me what the service checker says. It’s been happening every day for a week now. Seems to get fixed and then goes off again the next day