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Virgin Media outages and service status in Gateshead, England

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Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Gateshead, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 29, 7:30 AM GMT+1.
  • 48% TV (48%)
  • 33% Internet (33%)
  • 12% Wi-fi (12%)
  • 3% Phone (3%)
  • 2% E-mail (2%)
  • 2% Total Blackout (2%)

The latest reports from users having issues in Gateshead come from postal codes NE88 , NE9 and NE11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Whitley Bay, Gateshead, North Shields, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, and Bedlington.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 20 hours ago
Jarrow TV 1 day ago
Newcastle upon Tyne Wi-fi 2 days ago
Newcastle upon Tyne Internet 3 days ago
Gateshead Wi-fi 6 days ago

Nearby cities with recent reports

Newcastle upon Tyne

3 recent signals

20 hours ago
Jarrow

1 recent signals

1 day ago
Whitley Bay

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • didixon74
    LadyDi (@didixon74) reported from Ryton, England

    @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • KeithRwc
    Keith Dawson (@KeithRwc) reported from Washington, England

    Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

  • CraigSmartUN
    Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • RobbyRSSRobot
    Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

  • gazza_d
    Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

  • maxinetennet74
    Maxine Tennet (@maxinetennet74) reported from Walker Gate, England

    What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

  • RobLow_7
    W. W. L. D. ? He'd stay at home. (@RobLow_7) reported from Sacriston, England

    @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Yep. Intermittent service

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

  • geordievillan1
    The Geordie Villan (@geordievillan1) reported from South Shields, England

    3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

  • ScottN1504
    Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • allymcgeorge
    Alvin TX Fernandez (@allymcgeorge) reported from Whitley Bay, England

    @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

  • Deggsytweets
    Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • skihippy
    Skihippy loves flops (@skihippy) reported

    @PeteUK7 @virginmedia When my grandfather died and my dad tried to cancel his phone contract, the company said they needed the written approval of the contract owner. My dad said that this will be difficult because he’s already buried and the grave has a pretty heavy stone cover…

  • TheGreenBarrow
    Rick Barrow (@TheGreenBarrow) reported

    @virginmedia **** your service and your contract. Four times I've been disconnected whilst on the phone. That's almost 2 hours of my life gone. You can have this equipment back. Only had a tv fault now I've got a broadband fault. So no tv and no broadband

  • ScarlettShaw
    Scarlett Shaw (@ScarlettShaw) reported

    @virginmedia Unless you’re going to assist me in fixing your software updates, I don’t see what you can do. But it’s a big problem not being able to rely on your box to record what I’ve asked it to because your constant software updates keeps wiping them.

  • markenello
    Mark Sutherland * (@markenello) reported

    @BrianNicholso16 @virginmedia Their customer service is appalling, I've told them i am leaving and the date, which is my contract end date so they have sent me a bill for beyond that on out of contract fees

  • johnmcgill_99
    John Mc Gill (@johnmcgill_99) reported

    @PeteUK7 @virginmedia I had the same issues with BT 😔

  • spirit_evolving
    MeeMaaOnAMission (@spirit_evolving) reported

    Looks like a lot of people don’t have internet or tv @virginmedia all over the country. 4 the past 2 weeks the service has been diabolical yet @virginmedia have not issued a statement. I’m disabled & kids r gamers so looks like I’m about to switch providers. ANY RECOMMENDATIONS?

  • andyvanstan
    Andy Vanstan (@andyvanstan) reported

    @virginmedia what’s going on on with my internet please? Been down all morning. Managed to get through to a human at 07:45 was told outage in my area but it was being worked on & would be back in about an hour. It’s still down & can’t get through to anyone for an update

  • Wykesdwworld
    David Wykes (@Wykesdwworld) reported

    @PeteUK7 @virginmedia Don’t worry automation and AI will never make mistakes! RIP

  • Notts52
    Mo (@Notts52) reported

    @BBCNews It is if you're a Virgin Media Customer with 360 box, even if you don't have TNT Sports. 👍 @footballontnt

  • jessica54599486
    Jessica Louise (@jessica54599486) reported

    @PeteUK7 @virginmedia When my dad died i had to cancel his holiday, they accidentally sent me there internal conversation which was them discussing not telling me about the death policy (which would give a full refund ) and to only offer a refund on the deposit. Companies are awful