Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: South Shields, Gateshead, Newcastle upon Tyne, Whitley Bay, North Shields, Sunderland, Hebburn, Seaham, Chester-le-Street, Jarrow and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 South Shields |
TV | |
| Gateshead |
TV | |
| Newcastle upon Tyne |
Phone | |
| Whitley Bay |
Phone | |
| North Shields |
TV | |
| North Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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Edan Kidd
(@KiddEdan) reported
from
Whitley Bay, England
@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Dowlo
(@dowlo100) reported
from
Whitley Bay, England
@virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No, service page still says all services are fine but my landline still not working.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nigel Rees
(@nwrees) reported
@virginmedia Yes thanks everything ok this Sunday morning What is a shame is that when there is an outage your website tells us everything is ok when it clearly isn’t
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Faye Ryder
(@FayeRyder) reported
@virginmedia I’ve been a customer with Virgin since 2016, always had good service. This year I’ve paid for 350mbps and received terrible customer service, 10mbps and rising prices, then they want to charge me £288 to leave! Scandalous!! I’m never coming back to @virginmedia 😔
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Argos or not Argos
(@ArgosOrNotArgos) reported
9550808 is not Argos. But on a scale of 1-10, it's how much Virgin Media will eventually make you regret being a customer.
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Eva
(@E_Glancy) reported
I feel as if I’m in an episode of Groundhog Day. @virginmedia. I’ve been trying to cancel broadband it’s been useless almost since day one. Between hearing advisors repeating script after script and being transferred many times and been cut off after 20 mins I’ve given up 😡😡😡
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gareth drew
(@biddescombe) reported
@virginmedia An engineer is due to call NEXT Saturday but if there’s a cancellation they will be there earlier,however a neighbours Virgin home phone has also gone down,im messaging to let Virgin know it’s a local thing & not just our house so could you pass the message on it’s the Tq124hn?
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gareth drew
(@biddescombe) reported
@virginmedia Hi, last night we had several power outages which affected the Virgin internet, tv and phone the internet and tv are back on line but the phone is still down, as my Mum needs the phone working for her Careline emergency service I reported the phone issue immediately, an engineer
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VAS
(@johnvasili1) reported
@virginmedia utterly useless customer service. No broadband or TV services for a week, you sent a technician that couldnt fix it now you won't be able to visit untill 10th May and the bills are incorrect being charging for services we don't receive.
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Leon Murphy
(@murphwiz) reported
@MickHarkin2 @Jotterface @virginmedia Indeed it is not guaranteed, but sadly it is largely true, ridiculous game of chicken, dare to cancel and cross fingers. 3 times in a row so far.
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gareth drew
(@biddescombe) reported
@virginmedia If my neighbour does ring up & report their phone line not working will Virgin be treating their case individually & attend their house at a different time or will Virgin recognise that there are 2 phone lines in one area not working and as such treat it as a local area fault?
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Kim Kimmi H
(@Kim_KimmiH) reported
@rolfetone The problem is for people with virgin media who according to their TV guides no longer have it on. It was listed yesterday as being on today, on Eurosport two. Today, it’s not listed & is down as live cycling. So anyone recording to watch later now has no recording set