Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 12/10/2025 20:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Bedlington, Sunderland, Wallsend, Jarrow and Washington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Ryton, England

    @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

  • ScottN1504 Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, England

    Has anyone ever sent anything back to virgin media before? Need some help if possible

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • seldomseenkid16 Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • HelenEmbleton1 Helen Embleton (@HelenEmbleton1) reported from Leadgate, England

    @virginmedia Your customer services

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • 40yearsofhurt JOP (@40yearsofhurt) reported from Newcastle upon Tyne, England

    @Magpie24_7 Fitness levels of Virgin Media are poor.

  • NETheatreGuide NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

  • mickeywhizz Michael Taylor (@mickeywhizz) reported from Newburn, England

    @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

  • StevieWalls Steve Walls (@StevieWalls) reported from Chester-le-Street, England

    “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • ZicoPete Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • NewsMurray Ken Murray (@NewsMurray) reported

    The caption machine must be broken at Virgin Media News.

  • rsmarwaha Raavi (@rsmarwaha) reported

    @virginmedia Ok I will try one last time and hope that it does work , as at the moment I am disappointed with the service and inclined to raise a formal complaint

  • BiiJ18 BiiJ (@BiiJ18) reported

    @Ofcom I'm having a torrid time with Virgin Media. SEVEN formal letters of complaint and zero attempts at addressing the issues. Can you please advise me of my options? Must I go through arbitration or can I take my case directly to Ofcom so you know how awfully their treatment is?

  • LittleNoonan Stacey (@LittleNoonan) reported

    @virginmedia So I called, on hold and then cut off again. I need you to explain how exactly I get my issues resolved. EVERYTHING you have told me to do has failed and therefore you have failed your customer. I need to speak to someone ASAP

  • LaurenHutchence Lauren Hutchence (@LaurenHutchence) reported

    Virgin Media down and they are doing service updates. Do they not think that this should have been done at a weekend or through the night and not during a week day when the majority of people are working from home 🤔.

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @robtongeman @ThatProgrammerr @vmbusiness I am sorry to hear you are having issues, please contact our Faults Team on 0800 052 0800, opt 3.

  • JRossall94 Jordan Rossall (@JRossall94) reported

    @virginmedia yes i have checked, there’s currently an outage however we have been having intermittent connection for a while now and everytime we phone you just do a restart

  • ZAKBRETHERTON uoʇɹǝɥʇǝɹq ʞɐz (@ZAKBRETHERTON) reported

    @virginmedia Have done but this is a daily issue.

  • didanntendry Alieda Mckinney (@didanntendry) reported

    @virginmedia I have intermittent connection issues. The recent diagnostic advised resetting the hub which we do almost every day

  • GolfBetTip Golf Betting Tipster (@GolfBetTip) reported

    @virginmedia I have been trying to find out as an existing customer what deals you can get me moving forward as my contract ends this month.I was on your so called help chat line of Friday and just gave up waiting over 2 hrs so I tried today joined at 11.52 one hour still nothin?