Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Seaham, Chester-le-Street, Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Seaham |
TV | |
| Chester-le-Street |
Total Blackout | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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Simon Clark
(@Clarquey) reported
from
Walker Gate, England
Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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Gill Anderson
(@gilly562) reported
from
South Shields, England
@virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia We asked at the time of there was any money outstanding and we were told no. We were never told it takes 30 days to cancel. Again poor service from yourselves. I don't have the complaint number no as your staff keep hanging up
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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gordon
(@gordysocceruk) reported
from
Gateshead, England
@virginmedia How long is this outage going to last been off for neatly 4 hours.
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gem
(@BatgirlRocksxo) reported
@virginmedia No, didn’t know there were issues in the area. A lot of households in the area lost wifi around 9am this morning, which is when this “work” began, supposed to have finished by 3pm but we still can’t get online. Router is solid green line or flashing green line and green arrows.
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KatB🐝🐝🐝 #WomenWontWheesht
(@Kat_Bee_123) reported
@virginmedia absolutely shocking service from virginmedia. No services since Saturday lunchtime. Failed visits numerous calls, cut off. Not called back when promised. Told lies by call centre worker.
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Gary Saxby
(@gazsax) reported
@virginmedia hi guys can you confirm if you are having any broadband issues in the SM4 postcode. Your email says it’s fine then issues then fine again.
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Emma Creasy
(@CreasyEmma) reported
@virginmedia Just adding to issues for my complaint to CISAS - promised a web chat at 6, shock I’ve been sent nothing
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Alexxx
(@HeyItsAlexM) reported
@virginmedia I have spoken to them and they had no idea either. potentially I have someone calling me in 48 hours to let me know if i can have my account back but other than that. "Im no longer a virgin media customer" So I'm a little bewildered
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Lyn Janice Leese
(@janice_leese) reported
@virginmedia Well enough is enough Virgin Media like everyone are accountable. You seem to give out new contact as a sweetnern but they never happen. Let’s see what your competitors do. As a very loyal customer was with cable tv when was Nynex. Back in 1990’s. I am taking this public
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Valerie 🇮🇪
(@Piranhafish70) reported
@VirginMediaIE trying to buy a new phone and check what's on offer on my plan. No matter what I do to sign in to "My Virgin Media" it won't let me log in. Any idea??
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Alexxx
(@HeyItsAlexM) reported
@virginmedia My mum was a customer since cable & wireless. When she died I had to move so I transfered the account to my new home thus making me a new account holder. I'm honestly so embarrassed but stressed out that I wasn't notified about either restriction/disconnection
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POpEyedWazza
(@POpEyedWazza) reported
@virginmedia Look at my tweats and come back to me! Im not repeating myself. Could you possibly even help or are you the ants of the company who have a laugh at your customers. Sick b@#£%Ds
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Dipika
(@dipikask3) reported
@virginmedia Time to move to another provider . Every other week issues with Virgin media . They talk big but useless network n service