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Virgin Media outages and service status in Gateshead, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 22, 7:06 PM GMT+1.
  • 55% Internet (55%)
  • 24% Wi-fi (24%)
  • 9% Total Blackout (9%)
  • 6% TV (6%)
  • 3% E-mail (3%)
  • 3% Phone (3%)

The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, North Shields, Whitley Bay, Hebburn, and Seaham.

CityProblem TypeReport Time
Newcastle upon Tyne E-mail 2 days ago
Sunderland Internet 3 days ago
Newcastle upon Tyne Wi-fi 3 days ago
Sunderland Internet 5 days ago
Newcastle upon Tyne Wi-fi 5 days ago
Chester-le-Street Internet 6 days ago

Nearby cities with recent reports

Newcastle upon Tyne

4 recent signals

2 days ago
Sunderland

2 recent signals

3 days ago
Chester-le-Street

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • lintoniosmythe
    Iinton Smith (@lintoniosmythe) reported from Chester-le-Street, England

    @virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up

  • EmSatch
    EmSatch (@EmSatch) reported from South Shields, England

    @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

  • CraigSmartUN
    Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • pearceswan
    David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

  • liamsholder91
    🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia why is my internet not working ne4 8qh please sort it 🙏

  • pearceswan
    David Pearce (@pearceswan) reported from Newcastle upon Tyne, England

    @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

  • geordievillan1
    The Geordie Villan (@geordievillan1) reported from South Shields, England

    3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

  • jamie_davison1
    Jamie Davison (@jamie_davison1) reported from Seaham, England

    My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

  • CazzaW
    CazzaW (@CazzaW) reported from Walker Gate, England

    Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

  • vitosauras
    🦦 Helen (@vitosauras) reported from Gateshead, England

    You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

  • pumbingchap
    Cameron Ross (@pumbingchap) reported from Newcastle upon Tyne, England

    @virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror

  • PaulCraig24
    Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

  • SimonBewick
    Simon Bewick (@SimonBewick) reported from Whitley Bay, England

    Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia more disgustingly slow speeds in NE27

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sharonmariahall
    Sharon Hall (@sharonmariahall) reported

    @virginmedia i emailed a complaint on your webform on 3 April. Why have i never received a reply? Please dont ask me to send you a direct message. I have and again, not received a response. Your customer service is non existent.

  • Lukeytoons
    Luke Hayes (@Lukeytoons) reported

    Why can't you cancel a contract with @virginmedia like you can a subscription service. I.e you select you want to cancel and from the contract end date you lose service. Keep being told i need to phone 30 days before #cancel #contract

  • Jason29wctb
    jason morgan (@Jason29wctb) reported

    @virginmedia It's your firewall blocking port 3074 I found on Google, it's a known problem for years apparently, virgin have no interest in fixing it ,I'm pricing up bt fftp

  • debs_crawford
    DC (@debs_crawford) reported

    @virginmedia can someone contact me, I’ve verified my email six times and it still takes me back to verify email page and I am not able to login

  • KevinDNash
    Kevin Nash (@KevinDNash) reported

    @virginmedia @keithapearson Virgin media should not be able to trade in UK, horrid company, I don't miss speaking to India, South Africa to name but two.

  • cameron_av
    Cam🏆. (@cameron_av) reported

    @virginmedia sorry your **** out wifi has been down all day now👍🏻

  • yardley_canary
    David Whiteside (@yardley_canary) reported

    @virginmedia Being given 4 different values from different sources about what our monthly bill will be was the worst but there are too many to list...

  • spamhaus
    Spamhaus (@spamhaus) reported

    @orange 151.217.0.0/16 AS62016 AS198198 AS42987 AS22879 AS199524 AS62016: Virgin Media 🇬🇧 AS198198: Telefonica Global Solutions 🇪🇸 AS42987: Virgin Media 🇬🇧 AS22879: Sirus, Inc 🇺🇸 AS199524: Gcore 🇳🇱 Location is Chicago. However, this case is slightly different. 151.217.0.0/16 is a "bogon", which means the network is not assigned to anyone at this time (and so nobody should be using it). After the first announcement, new (presumably fake) carriers were inserted into the BGP path as a decoy. The general modus operandi suggests that this is the same gang in action

  • flop_flip60295
    Flip Flop (@flop_flip60295) reported

    @virginmedia getting 100mb a second on your gigabyte package and was told there was issues. Was escalated to the complaints team who advised nothing is wrong! Shocking customer service even when it was acknowledged its nowhere near what im paying for

  • markbwwelford
    MW 🏳️‍🌈 #gay #florist #lovetocook (@markbwwelford) reported

    @virginmedia Your service has been erratic to say the least over the last few weeks and it's down again. Postcode is W12 in London. Really not good enough.