Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Newcastle upon Tyne, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Gateshead, Wallsend, South Shields, Chester-le-Street, Seaham, Jarrow, and Bedlington.

City	Problem Type	Report Time
North Shields	TV	5 hours ago
Newcastle upon Tyne	Internet	12 hours ago
Newcastle upon Tyne	Internet	20 hours ago
Newcastle upon Tyne	Internet	1 day ago
Newcastle upon Tyne	Internet	2 days ago
Sunderland	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Sam (@purplelime) reported 9 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Pete Irving (@ZicoPete) reported 11 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  Bob Scott (@scotty8461) reported 12 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  liam sholder (@liamsholder91) reported 23 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  CazzaW (@CazzaW) reported 25 minutes ago from Walker Gate, England

  @virginmedia down in Newcastle? How am I meant to work?

• 
  Paul Jukes A874036 (@UnicornRunning) reported 29 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Bob Scott (@scotty8461) reported 31 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  David Pearce (@pearceswan) reported 31 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 34 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Mr Smoggie (@PaulCraig24) reported 38 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Steph. (@stephwales_) reported 39 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  EmSatch (@EmSatch) reported 42 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Sam (@purplelime) reported 42 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Carl Walsh (@Carl_Walsh33) reported 47 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  Paul Jukes A874036 (@UnicornRunning) reported 48 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Adam Appleby (@adamappleby) reported 48 minutes ago from Sunderland, England

  @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

• 
  Sam (@purplelime) reported 49 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 51 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

• 
  Paul fletcher (@P25_Fletch) reported 52 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Victoria barry (@VictoriaBarry82) reported 58 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KrYpt (@KrYpt923317) reported 1 minute ago

  @Benleo Disgusting customer service. I’ve had many issues with then. Financial Ombudsman Service have always helped, but now they’ve changed regulators, who are almost as bad as VM. Virgin Media just hiding behind a great product.

• 
  K D (@kevdev83) reported 4 minutes ago

  @virginmedia Any idea why my Internet is so crap today on the wirral literally dropping out constantly and it's the holidays the kids are going mad

• 
  D (@idczn) reported 6 minutes ago

  The only contract I ever signed with Virgin Media was in 2018, and it continues to this day. I have never changed or upgraded it; I only occasionally tried to report home network connection issues. It turns out that in November 2024, a two-year contract was accepted, which I only found out about in 2025 when I wanted to cancel their services. I couldn't leave them XD However, checking who did this on my behalf and when (because it certainly wasn't me) was impossible, as I had no way to log into my Virgin account Now I cansee- the accepted contract has different number? There is no any signature of mine- and information that was sent to e-mail: back then controlled by hacker

• 
  786 (@TS7319) reported 8 minutes ago

  @Benleo @virginmedia Virgin Media couldnt fix my internet broadband after 3 engineer visit and they broke my wardrobe and i switched to EE which is better

• 
  v (@PaulWes15396579) reported 9 minutes ago

  @MRWayneLaws @virginmedia @VirginMediaCorp the misery i’ve had the last year , damaged my rating [their fault], arrogant customer service , i paid 9 months to get out early , still getting hassle . i feel your pain , just bullies

• 
  Ollyp3 (@ollyp3) reported 14 minutes ago

  @Benleo @virginmedia Wait - you have to stay on a contract or cancel. Why can't they just cancel what you were sold, give you the compensation (which they are legally required to on Ofcom auto compensation anyway for lost connectivity) and fix your service urgently. I cannot believe you are being held to a missed contract without the perks of said contract! Apalling

• 
  Carrie (@IamCarrieagain) reported 17 minutes ago

  So, it appears that @virginmedia has cut off my Internet as threatened. My crime? I haven't had the time or energy to set up a new router they delivered last Friday. One they insisted on even though the current one works. I'm paying for a service they've decided to end

• 
  Jac 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@mrsjaclong) reported 18 minutes ago

  @maurice_1960 @virginmedia @VirginMedia_TV It's actually a cheap bush one that does the job but isnt quite big enough and my sons tv is half broken because the cat knocked it over so our living room one could've went to him

• 
  Suz (@scoobiesue82) reported 20 minutes ago

  @virginmedia The big bang theory on TLC suddenly has audio description even though it’s turned off on the box setting. Only every episode of this show nothing else on TLC or any other channel. It’s pretty annoying as it’s my go to channel between shows. Any idea why/how to fix?

• 
  gogzy (@gogzkerr) reported 23 minutes ago

  @Benleo @virginmedia Wierd. Ive been a virgin customer for probably 15 years and had no real issues.