Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Consett, Newcastle upon Tyne, South Shields, Gateshead, Wallsend, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, and Seaham.

City	Problem Type	Report Time
Consett	Wi-fi	12 hours ago
Newcastle upon Tyne	Internet	2 days ago
South Shields	Internet	3 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Total Blackout	3 days ago
Newcastle upon Tyne	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Alvin TX Fernandez (@allymcgeorge) reported 2 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Pete Irving (@ZicoPete) reported 14 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  🦦 Helen (@vitosauras) reported 21 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Keith Dawson (@KeithRwc) reported 23 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  liam sholder (@liamsholder91) reported 28 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Helen Embleton (@HelenEmbleton1) reported 32 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  Paul Jukes A874036 (@UnicornRunning) reported 35 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Jamie Davison (@jamie_davison1) reported 35 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  Sam (@purplelime) reported 35 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  Bob Scott (@scotty8461) reported 36 minutes ago from Shiremoor, England

  @virginmedia more disgustingly slow speeds in NE27

• 
  David Pearce (@pearceswan) reported 38 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  Stu (@tenchylad) reported 40 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Sam (@purplelime) reported 44 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  🦦 Helen (@vitosauras) reported 46 minutes ago from Gateshead, England

  **** off Virgin Media, useless bollocks

• 
  liam sholder (@liamsholder91) reported 50 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Steph. (@stephwales_) reported 56 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  Carl Walsh (@Carl_Walsh33) reported 57 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  claire🐱🐾🐾 (@clairekitty12) reported 57 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 59 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  claire🐱🐾🐾 (@clairekitty12) reported 60 minutes ago from Gateshead, England

  @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Legal Eagle. (@ACLegalServices) reported 3 minutes ago

  @virginmedia I am seriously thinking of leaving Virgin after 25 years or so as you are about to double my bill to £62.00 a month for speeds of 120mbps. Any recommendations to replace them with a reliable service, that I have had with Virgin. Difficult to talk to them on phone

• 
  STEPHEN (@stevied151181) reported 5 minutes ago

  @virginmedia I've just had a lovely chat with Kameer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟

• 
  Jackson Steele (@WindKar148977) reported 6 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_World_IPTV3 offers:
• 300,000+ live channels
• 65,000+ VODs
• PPV events
• Netflix
• 78,000+ movies

• 
  TWheezy (@TheRealTwheezy) reported 7 minutes ago

  @virginmedia ever since I renewed with you my WiFi gas been absolutely terrible.

• 
  Dr Amir Hamid (@DrAmirHamid) reported 9 minutes ago

  @virginmedia No it hasn't and its really poor

• 
  James Prosser (@buzzkilljames) reported 14 minutes ago

  @virginmedia I've requested to return equipment multiple times through chat bot but the promised return pack never arrives. Please can you help me receive one?

• 
  Nick Caville (@caville) reported 17 minutes ago

  @virginmedia Since your O2 merger, your website has been absolute dogshite. Can't view bill, can't cancel, nothing loads etc. Nice work!

• 
  Paul ▶️ (@customerchamp1) reported 19 minutes ago

  Who remembers when @O2 customer service was good? Since the merger with the appalling @virginmedia it's been absolutely diabolical. Trying to help a vulnerable relative, been on hold for 45 minutes 🤮🤮🤮 to reset his password. Shameful.

• 
  Liz Common (@lizziecom) reported 22 minutes ago

  @virginmedia Awful company. I'm leaving as soon as my contract is up.

• 
  Shando (@Jinky1967John) reported 29 minutes ago

  @virginmedia Is there a broadband outage in ML1 postcode ? No service for last 30 mins