Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 12/26/2025 14:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Internet
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland TV
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now

  • scottilderton Scott Ilderton (@scottilderton) reported from Gateshead, England

    @virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer

  • amymccordx Amy McCord (@amymccordx) reported from South Shields, England

    @virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • d_n_g_x 𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England

    @virginmedia It was @Stacey_MW_WL with the problem

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service

  • TheToon1892 ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England

    @virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes

  • ian_safc_1974 Ian (@ian_safc_1974) reported from Dunston, England

    @lisadunn1978 @virginmedia They sound awful. Is broadband itself any better

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MandyHavens Mandy Havens (@MandyHavens) reported

    @virginmedia I have been in a five hour chat, had three agents end their shifts, & the problem is only half resolved. The last agent change was at 20:00 and I am still waiting 45 minutes further. This is Ridiculous ! I am not happy, & I am seriously considering leaving Virgin🤬

  • contactbella Bella (@contactbella) reported

    @virginmedia They said they would have completed the form by Monday at the very latest. We called on Saturday, Sunday, Monday, and today, and they said they just haven't done it yet. I don't want to raise a complaint, I'd like internet. This data is costing a fortune.

  • djsantero Santero, human ambassador to ducks (@djsantero) reported from Camberwell, England

    @arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬

  • KikkuMaini Kikku Maini (@KikkuMaini) reported

    @virginmedia virgin media business customer service beyond joke. Ordered broadband for 2 additional rental properties on the 27th of May, told 10 days for routers, 26 days later, no sign of routers and no updates from your account team despite chasing and putting in a complaint.

  • sally_marquiss Sally Marquiss (@sally_marquiss) reported

    @virginmedia Called yesterday, new hub received today, still can’t get a connection and other people in the area (South Bath) are having similar issues. Getting beyond a joke, 2 unproductive work days so far this week for me and my son. I hope we are getting a refund.

  • TuskFN_ Tusk (@TuskFN_) reported

    Anyone else's virgin media down?

  • sally_marquiss Sally Marquiss (@sally_marquiss) reported

    @virginmedia Yes of course. Showing full signal on phone but can’t get on internet. There is clearly an issue that requires an engineer. I am not going to be able to do my job again tomorrow and it’s very stressful.

  • contactbella Bella (@contactbella) reported

    @virginmedia No, they've not given us any information so we're unsure when or if the issue will be resolved and when the router might be despatched, it's having a massive impact on our work as we are having to hotspot as our offices are closed. Is there anything you can do to help resolve?

  • harrycrockfordd harrycrockfordd (@harrycrockfordd) reported

    @virginmedia apparently turned up today at my house to fix my broken WiFi box. I’ve been in all day with a ring door bell and just been lied to saying they attempted but no one was home. What a lie. What a joke. Any further comment? I work from home so this needs to be sorted.

  • foodiechris Chris Hand (@foodiechris) reported

    @virginmedia Yes but it’s the signal here as it works 1/4 mile away, so isn’t it the mast?