Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Its the wifi thats gone down. I am currently using a wired connection.
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I have called them twice today still having issues
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia Your having a laugh my download speed is 0.03 mbs and its still crap!!!!
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jeff Brown
(@fadermonkeyking) reported
from
Richmond, England
@virginmedia Second tweet! Trying to cancel appointment. App only lets me reschedule, not cancel.
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A Red Hen
(@redzieredz) reported
@virginmedia @boostgaming Internet not working again! TV box hasn’t worked for a year! Customer services in India is a disgrace! I asked for compensation and to cancel my contract and she said I couldnt cancel. Pointed out they were in breach of it, so I have every right to cancel.
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leyton rahman
(@leyton_r) reported
@virginmedia I lose connection on multiple devices. 22 devices is not just on one pod. They are supposed to be “intelligent” and resolve this by themselves. BT had their own mesh system which never ever gave me any problems. How strange is that?
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Ryder Design™️
(@RyderDesignS8) reported
@virginmedia Yes. There’s a local issue apparently. Fair enough. Thanks.
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キーディ魔女 🍀
(@katnav01) reported
@virginmedia There shouldn't be charges as per the legal terms in my contract with Virgin for Android phones under 24 months old. I am paying for a handset that doesn't work and now you're trying to charge me for fixing faulty goods when repairs are covered under my contract?!
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Wally
(@ham1878) reported
@EggsyGLC @virginmedia Just **** them off
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Ryder Design™️
(@RyderDesignS8) reported
I’m paying for, and supposed to be getting, 1Gb download speeds. I’m getting 33mb tops at the moment – the uploads are quicker than that! @virginmedia I’ll be contacting you later with details, but it isn’t good service at the moment.
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leyton rahman
(@leyton_r) reported
@virginmedia You see, after I joined, I became an “existing customer “. So they refused to speak to me. They had promised me £200 credit. Turns out you have a maximum £100 limit. Roland promised more which is why I paid BT £260 early cancellation penalty
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M Brennan
(@MattyBrennan) reported
@virginmedia I was told that the lines were closed for the team I need to speak to so I have to wait for them to call me. This is new. I’ve had boxes fixed/replaced before and I’ve never had to wait 5 days for someone to call me just to arrange this.
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Gill McKinnon
(@Gillmck3) reported
@virginmedia My blueyonder email has been down since late Thursday evening. Can you advise?