Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Consett, Jarrow, Sunderland, Bedlington, North Shields, Whitley Bay, Washington, and Wallsend.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	12 hours ago
Newcastle upon Tyne	Internet	2 days ago
South Shields	TV	2 days ago
Gateshead	Internet	5 days ago
Consett	Wi-fi	6 days ago
Newcastle upon Tyne	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Steph. (@stephwales_) reported 6 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  Dowlo (@dowlo100) reported 10 minutes ago from Whitley Bay, England

  @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 12 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  liam sholder (@liamsholder91) reported 13 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  🦦 Helen (@vitosauras) reported 18 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Victoria barry (@VictoriaBarry82) reported 21 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  Stu (@tenchylad) reported 25 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Phil Robinson (@Ne31phil) reported 27 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Georgina McGowan (@seldomseenkid16) reported 28 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  Keith Dawson (@KeithRwc) reported 32 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Paul Jukes A874036 (@UnicornRunning) reported 41 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Paul fletcher (@P25_Fletch) reported 43 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  Alvin TX Fernandez (@allymcgeorge) reported 44 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 50 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  EmSatch (@EmSatch) reported 55 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  NETheatreGuide (@NETheatreGuide) reported 55 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  liam sholder (@liamsholder91) reported 57 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  liam sholder (@liamsholder91) reported 59 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

• 
  Gareth Miller (@geemiller71) reported 60 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  NETheatreGuide (@NETheatreGuide) reported 1 hour ago from Ryton, England

  @virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ponzi (@AiurKan) reported 5 minutes ago

  @MrSajjadengland @Starlink Had Virgin media 350mbs phones and wireless cameras kept lagging for 3 years, so often using phone data because of it Now I have 200 Mbs plan and everything is working perfect no data issue or wife complaining about , nothing is lagging , I did run a stress test and all good

• 
  Gary Adams (@GazzaAdams) reported 9 minutes ago

  @UKDan86 @virginmedia I have read the T&Cs, Dan. Working from home isn't the basis of my complaint — paying for a broadband service that's been repeatedly intermittent for four weeks is. Virgin Media themselves acknowledge an ongoing fault. Whether I use my connection for work, Netflix or watching cat videos is irrelevant to expecting the service I'm paying for to actually work.

• 
  emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported 12 minutes ago

  @YouMadBruv3r @virginmedia Says 28th status for fix its so annoying

• 
  Charlotte (@CharlotteG49201) reported 13 minutes ago

  Is your Internet down in Guisborough TS14? We are at a holiday home and the internet isn't working despite the white light being on. Can't use the checker like we would back home as we don't know the owners surname. Thanks @virginmedia

• 
  ElaineGolding (@Elainebks) reported 14 minutes ago

  @RJAldous1 @virginmedia Oh dear you got the scammers. Their help dept is shown on the profile

• 
  paul taylor (@pstaylor1412) reported 14 minutes ago

  @virginmedia shocking service !You want to change my elderly mother’s tv package which is far in excess of her needs and charge her extra for it. Fleecing oaps is not a good look after 20 years loyalty we will be cancelling.

• 
  Alan Roberts (@AlanRob68902430) reported 16 minutes ago

  @alexand979677 @virginmedia grounds to terminate the contract folks

• 
  Luke O' Connor (@LOCthedreamer2) reported 18 minutes ago

  It's a scandal that these media companies spend your money in order to try and influence how you think. Virgin Media received 3 million euro worth of state grants from Coimisiún na Meain last year. They would never think of doing a documentary on how immigration has negatively impacted the economy or society, which is why it is so galling to see them propagandise the immigration scam in Ireland. #HowIrelandWorks

• 
  Nicola James (@nicolajames38) reported 19 minutes ago

  @virginmedia I have reported 7 times now I need damaged cable burying under hardcore as having tarmac being laid tomorrow and still the Indian call centre cannot sort out my problem!!!! Unreal and past a joke now - customer service is shocking and I want a call back from England

• 
  Andy (@sadelta99) reported 19 minutes ago

  @virginmedia so your customer services promised that the broadband would be working by the end of the day…… it isn’t so more lies. Tv now apparently not going to work till tomorrow. Half expected as engineers went home around 18.00 leaving it broken