Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE10, NE88 and NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Wallsend, Jarrow, Washington and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Newcastle upon Tyne |
TV | |
| Borough of North Tyneside |
Internet | |
| Newcastle upon Tyne |
Phone | |
| Newcastle upon Tyne |
Wi-fi | |
| Bedlington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.
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arc
(@evilwallpaper) reported
from
Newburn, England
Had to break out the DVDs like a peasant because virgin media is down.
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Christopher Baddoo
(@Baddoo) reported
from
Newcastle upon Tyne, England
@virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer
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Paul G
(@PaulGmedia) reported
from
Whitley Bay, England
@virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account
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Paul Edgar
(@body_mindfitco) reported
from
Blaydon-on-Tyne, England
@virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.
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Jack Johnson
(@JJohnsonJourno) reported
from
Walker Gate, England
Any one have a resolution for no WiFi connection? @virginmedia
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!
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Adam.
(@_AR91) reported
from
South Shields, England
It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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justin collins
(@justincolli71) reported
from
Sunderland, England
@virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gusts Golubevs
(@GuseensLV) reported
@virginmedia its running fine for few days and then its **** tell me whats going on? you telling its Fibre Broadband it feels like unrelayable DSL
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'Kairo'
(@Kairo_EL_Masry) reported
@virginmedia I absolutely hate your broadband. It’s the worst. I need to terminate my contract. This is not what I signed up for.
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Stuart McDonagh
(@Stuart_McDonagh) reported
@virginmedia my broadbands been down since 1pm and I've been waiting all afternoon for an engineer to contact me, when I phoned at 2.30 i was told I'd be contacted within 4hrs but I'm still waiting! This is unacceptable I work from home and need this sorted ASAP!! Please help me!
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Anne Dolamore
(@adollarmore) reported
Well done @virginmedia On Friday no internet and tonight no TV. But your 'technical' support tells me our box is 'f***ed' but you'll replace it for free. Don't make me laugh. Of course you'll replace it for free. It's your faulty equipment.
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MÅTT #AutismAware #GSBOUT
(@ClaretAndBloos) reported
@harvey_garry @virginmedia Yep. Had to bin Sky BB half way through contract for exactly that reason. In the end I ended up paying £60/m for fibre to the premises broadband (500Mbs) and although it’s expensive it’s superb. I’ve had ONE issue in a year and that was cos of high winds.
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Emma rowledge
(@Emsilouise) reported
@virginmedia was meant to be having new cable put in today your technician arrived at half 8 and says he would be back and never returned!! Great to have waited in all day for nothing!!
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Anne Dolamore
(@adollarmore) reported
And @virginmedia you ask if I will fit the replacement box myself without need of a technician. I wonder why ? Cost saving measure possibly? No I damn well won't. That's like paying for a meal in a restaurant and being asked to do the washing up!
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⚒ Garry Harvey ⚒
(@harvey_garry) reported
Absolutely appalling customer service from @virginmedia today. Get me out of my contract, I’ll go somewhere else 😡
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Richard Ayris
(@richardayris) reported
@virginmedia I cancelled my service with you a month ago but still not received anything to send the equipment back. Is it coming?
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Laura Rogers
(@podgeypoj86) reported
@virginmedia I have, it was equally as slow! Any suggestions?