Virgin Media outages and service status in Gateshead, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Gateshead, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Jul 4, 8:35 PM GMT+1.
- Internet (60%)
- TV (18%)
- Wi-fi (10%)
- Total Blackout (8%)
- Phone (5%)
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE88 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 5: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Gateshead, Newcastle upon Tyne, Jarrow, Sunderland, South Shields, Consett, Blyth, North Shields, Whitley Bay, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend
|
Wi-fi | 21 hours ago |
|
Gateshead
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Total Blackout | 5 days ago |
|
Wallsend
|
Phone | 5 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Jarrow
|
Total Blackout | 6 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Steve Dey (@Stevedey) reported from Newburn, England@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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LadyDi (@didixon74) reported from Ryton, England@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
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🦦 Helen (@vitosauras) reported from Gateshead, England@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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Michael Taylor (@mickeywhizz) reported from Newburn, England@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Edan Kidd (@KiddEdan) reported from Whitley Bay, England@virginmedia two nights in a row the internet goes down, yous are a bag of shite
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia I’ve looked & it’s no help
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Paul Jukes A874036 (@UnicornRunning) reported from South Shields, EnglandYe gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
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Trid (@TrevorRidley) reported from Whitley Bay, England@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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Stu (@tenchylad) reported from Sunderland, England@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Sarah (@Rainbowztwit) reported from Whitley Bay, England.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Phil Robinson (@Ne31phil) reported from Hebburn, England@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
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Steve Walls (@StevieWalls) reported from Chester-le-Street, England“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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Steph. (@stephwales_) reported from Gateshead, EnglandWhy can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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W. W. L. D. ? He'd stay at home. (@RobLow_7) reported from Sacriston, England@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Penelope Jane (@Penelop30614474) reportedTired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_IPTV6 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies
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Tolú (@tlash__) reportedO2’s app/website has been crap ever since they got with Virgin media.
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Save the UK from anybody who doesnt appreciate it (@reform_yes) reported@virginmedia @virginmedia Do you have any customer service at all @MartinSLewis
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Amiel (@amieldh) reported@virginmedia how long do I need to wait to receive my welcome email with my login details? Ordered my broadband on June 29, 2026.
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GrumpyByName 🇮🇱 (@LessGrumpy) reported@virginmedia Wrong. Insurers got slaughtered for this sort of behaviour and rightly so. I’m still paying a third more than the price you would offer a new customer. Case number is C-2906261078.
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Jordan (@JordanPsych_) reported@virginmedia thanks for the high pings the last 3 months with no fix. Absolutely pointless playing any fps on your dogshit internet
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Keivin Crane (@kcranebda) reported@virginmedia being called out! A word of advice. Do NOT use their one switch system. This system is NOT one switch. They promise you get to keep things like your old number. That’s a lie. Poor customer service. They don’t keep their promises. They should run for PM of the UK!
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Helen Goodridge (@goodridgehelen) reported@liamgallagher Bloody Virgin Media packed up at 4.30. Had family coming over. Said it wouldn’t be back until midnight. Can you believe it. Watched on daughter’s phone 4G. Buffing and 6 mins behind. Poor for virgin media.
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antony coyne (@Ant78uk) reported@virginmedia is there an issue with your tv service in the leeds area or is my box knackered as it taking it forever to change the channel
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Foredeck (@Foredeck99) reported@virginmedia When I repeatedly, politely tell your tele sales team to remove my name from your calling list they fail to do so, I am sometimes getting multiple daily calls from you. Execrable customer service, 0/10.