Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Seaham, Newcastle upon Tyne, Jarrow, Sunderland, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.

City	Problem Type	Report Time
North Shields	Internet	2 days ago
Seaham	Internet	2 days ago
North Shields	Wi-fi	2 days ago
North Shields	Internet	2 days ago
Newcastle upon Tyne	Internet	2 days ago
Newcastle upon Tyne	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Steve Dey (@Stevedey) reported 45 seconds ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  EmSatch (@EmSatch) reported 3 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Steph. (@stephwales_) reported 13 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  NETheatreGuide (@NETheatreGuide) reported 13 minutes ago from Ryton, England

  @virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.

• 
  LadyDi (@didixon74) reported 17 minutes ago from Ryton, England

  @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

• 
  liam sholder (@liamsholder91) reported 25 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Paul fletcher (@P25_Fletch) reported 29 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  David Pearce (@pearceswan) reported 30 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  Maxine Tennet (@maxinetennet74) reported 33 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  W. W. L. D. ? He'd stay at home. (@RobLow_7) reported 33 minutes ago from Sacriston, England

  @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 34 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 36 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Steph. (@stephwales_) reported 37 minutes ago from Gateshead, England

  Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.

• 
  🦦 Helen (@vitosauras) reported 37 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Paul fletcher (@P25_Fletch) reported 38 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Bob Scott (@scotty8461) reported 41 minutes ago from Shiremoor, England

  @virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end

• 
  Victoria barry (@VictoriaBarry82) reported 45 minutes ago from Sunderland, England

  @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

• 
  Sarah (@Rainbowztwit) reported 51 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  Simon Bewick (@SimonBewick) reported 52 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  Stu (@tenchylad) reported 53 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steven Usher (@servesthesun) reported 9 minutes ago

  @virginmedia it’s quite literally impossible to sign into either your website or the app! Literally stuck in an endless loop of being asked to sign in but when I do it refreshes the page asking me to sign in

• 
  Lorna Willins (@LornieWillins) reported 10 minutes ago

  @virginmedia A very helpful guy in the 02 shop helped me out. If you can please pass on you need staff covering phones, I have spent hours & hours yesterday & today, I should not have to leave my home to get the answer in minutes. The service is disgusting

• 
  Lady linda jane The Extremist (@Pollo1Lindajane) reported 11 minutes ago

  @christobinsings @virginmedia 3 hours later no refund cant find someone to cancel absolute joke of a company @virginmedia

• 
  Harry (@Rzchy) reported 12 minutes ago

  @joshstirz No one I play with gets the issue just assumed you was on virgin media aswell interesting , no fibre available in my area so I guess I’m just handing out free wins / map leads vs west players forever now

• 
  Iptv Smarter Pro 📺 (@Aaron1576174) reported 13 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  Pete Bradbury (@PeteBradders) reported 14 minutes ago

  @virginmedia @DisneyPlusUK I have been a customer of yours for 25 years and upon the most recent contract renewal, you denied the package I opted for because it was for 'new customers only' and then went on to charge me with a bill for £124! A colossal 34% increase! Loyalty means nothing!

• 
  Cristoir Toibin (@christobinsings) reported 14 minutes ago

  @virginmedia absolute shambles of a service today, missed the football and now no Internet again for the last hour. Happy to send me 4 messages to say you've fixed "the issue" Time to move to another provider.

• 
  James Drury (@jamespdrury) reported 16 minutes ago

  Considering Virgin Media broadband but don't want a Hub 5? If you're in a VM full fibre area, GiffGaff broadband comes with an Eero 6+ and 900Mb (UP & DOWN) is just £32 per month, no mid contract increases. Use own router for upto 1.2Gb. Use referral code K0DEJXGV for £50 credit.

• 
  av47ar (@av47ar) reported 17 minutes ago

  @kelly_twidale @virginmedia When we changed to 360 the V6 could no longer watch recorded programs if you didn't have an internet connection or theres a problem with a service.

• 
  Bobbypants (@Bobbypants911) reported 18 minutes ago

  @virginmedia what sort of morons do you employ as customer retention agents?