Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 11 hours ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Sunderland
|
Internet | 6 days ago |
|
Sunderland
|
Total Blackout | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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CazzaW (@CazzaW) reported from Walker Gate, England@virginmedia down in Newcastle? How am I meant to work?
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LadyDi (@didixon74) reported from Blyth, England@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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CazzaW (@CazzaW) reported from Walker Gate, EnglandWakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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Mr Smoggie (@PaulCraig24) reported from South Shields, England@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Keith Dawson (@KeithRwc) reported from Washington, EnglandLooks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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Mike Moody (@classicm) reported from Newcastle upon Tyne, England@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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Bella (@SharBella72) reported from Sunderland, England@virginmedia internet is down, again in Sunderland area.
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Liam (Tinybuddy) (@liam_Tinybuddy) reported from Newburn, England@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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Maxine Tennet (@maxinetennet74) reported from Walker Gate, EnglandWhat will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.
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Trid (@TrevorRidley) reported from Whitley Bay, England@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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LadyDi (@didixon74) reported from Ryton, England@_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
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Dawn knight (@Dawnletsfaceit) reported from Consett, England@virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡
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David Pearce (@pearceswan) reported from Newcastle upon Tyne, England@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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LadyDi (@didixon74) reported from Ryton, England@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Crzynic83 (@crzynic83) reported@virginmedia Also- why have I not received a cancellation notification email to state my contract has been terminated? You are aware that this will be all forwarded to ofcom!? Disappointed and disgusted by your service
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Mandy Doherty (@dodgymandy) reported@virginmedia Ok I’ve just spoken to the “family” mum dad son who are obviously contractors who are trying to fix the cable problem but can’t give me any idea how long as they only received the job from you an hour ago, please tell me how much longer it’s been 3 days for all our road SL38LT.
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Mrs.Hancock1417 (@hancock1417) reported@virginmedia just want to cancel!! Been passed over and over…lied to… been treated like I’m stupid…. Had the phone put down on me!!!! Had it!!!! Paying for 100 download speed to be told you’ll sort the issues out why you monitor me for a week…. Yeah do I have to keep paying!
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Kimberley♡ (@k1mberleyf1sher) reported@chlooeeeexo @virginmedia I’m glad I’m not the only one experiencing problems with them the past few months has been horrific
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Laura💙 (@Laura2312) reported@virginmedia No - I’ve just submitted a complaint
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o (@JokeOfAOwen) reportedBeen without TV and Internet for 6 hours. And estimated fix time isn't for another 3 hours. Lovely @virginmedia
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Kelly Cleary (@KellyCleary1985) reported@nickham303 @virginmedia @richardbranson I think that's what I'll have to do banging my head against a wall.. to have to create a Twitter account just to get to speak to someone is shocking. The robotic approach to the advisors is shocking sales sales sales no customer service
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Jonathan Terry (@JonathanTerry01) reported@virginmedia And would the person on that link have understood and been able to solve my query any quicker?? I doubt it. @virginmedia diabolical service is normal for you isn't it
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Michael Laing (@Michael_Laing) reportedWell I haven't moaned on here for several month but I am going in all guns blazing. @virginmedia You really should be embarressed by how bad the Virgin 360 box is. When I upgraded, I didn't expect it to get worse than the V6 box I had before.
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Connecture Ltd (@ConnectureUK) reported@virginmedia is there a way 2get decent service from u guys or do u recommend 2all customers that we’d be better off poking our own eyes with toothpicks? Seems 2b only way 2get anything 2stream these days!