Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Blyth, Gateshead, Newcastle upon Tyne, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Blyth	Internet	1 day ago
Gateshead	Internet	1 day ago
Newcastle upon Tyne	Total Blackout	1 day ago
Newcastle upon Tyne	Total Blackout	2 days ago
North Shields	TV	3 days ago
Newcastle upon Tyne	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  LadyDi (@didixon74) reported 9 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 10 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  🦦 Helen (@vitosauras) reported 13 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 23 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  NETheatreGuide (@NETheatreGuide) reported 24 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  David Pearce (@pearceswan) reported 28 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Gareth Miller (@geemiller71) reported 29 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Rockcliffe Files (@RockcliffeFiles) reported 33 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Pete Irving (@ZicoPete) reported 37 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Dawn knight (@Dawnletsfaceit) reported 41 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

• 
  Steph. (@stephwales_) reported 41 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

• 
  🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported 42 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is my internet not working ne4 8qh please sort it 🙏

• 
  Sam (@purplelime) reported 42 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 44 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  Steph. (@stephwales_) reported 45 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  CazzaW (@CazzaW) reported 49 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  Victoria barry (@VictoriaBarry82) reported 51 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

• 
  Sam (@purplelime) reported 55 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Stu (@tenchylad) reported 56 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  liam sholder (@liamsholder91) reported 56 minutes ago from Newcastle upon Tyne, England

  @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TrippingMonke (@TrippingMonke) reported 6 minutes ago

  @OliverGMcManus @virginmedia sue for breach of contract as they do not provide you a service ?

• 
  Juss33 (@Justine_Sains) reported 10 minutes ago

  @virginmedia can you check service in NE28 please and fix times. Internet and television.

• 
  ♛ 𝔹𝕒𝕒𝕝𝕥 (@DrBaalt) reported 10 minutes ago

  @footballontnt What’s the deal with TNT Sports and Virgin media and the HBO app. Signed up. But the app doesn’t allow access. And for that reason I’ll be gone in 30 days. This time forever. Such a ridiculous solution. Doesn’t work. So it’s gone and so is my business. Forever.

• 
  Simon (@cleggy1966) reported 13 minutes ago

  @virginmedia I already have done and it is hopefully being sorted. All depends on whether the engineer turns up this afternoon or whether you decide to cancel the appointment again

• 
  steveo (@fluffybubbles73) reported 15 minutes ago

  If you are ever thinking about changing internet providers , unless it’s the only one left in the world never ever get @virginmedia it’s customer service is worse than awful

• 
  Marifi (@me_marifi) reported 15 minutes ago

  . @virginmedia I’m also locked out of my account for weeks due to something going wrong with merging @O2 and Virginmedia acoints. Escalated several times and once again today. Your support options knowledge articles, and support paths for this issue are shocking - HELP

• 
  Sean 💙💛 (@SeanSmi59697180) reported 17 minutes ago

  @OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.

• 
  Wizz (@Wizz57058652) reported 22 minutes ago

  @OliverGMcManus @virginmedia ISP's have to fix it within 30 days or you can leave your contract without the early penalty. @Ofcom

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 22 minutes ago

  I am wondering on what is wrong with customer services advisers at @virginmedia Why would they ask me for my monthly price & when I tell them £27 I then get asked for my email address which I gave and then immediately after my email address confirmation they again ask my price

• 
  ... - ..- 𝚂𝚝𝚞 (@_Alfista) reported 27 minutes ago

  @ArrEssVeeTwin @jen_moxon @virginmedia I only signed up last year as Virgin had & still do, the fastest broadband in area & I needed to handle the data, I knew this day would come though with their customer services.