Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Gateshead, Jarrow, South Shields, Consett, Blyth, North Shields, Whitley Bay, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, and Seaham.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	5 hours ago
Newcastle upon Tyne	Wi-fi	11 hours ago
Newcastle upon Tyne	Wi-fi	1 day ago
Sunderland	TV	3 days ago
Wallsend	Wi-fi	5 days ago
Gateshead	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Edan Kidd (@KiddEdan) reported 2 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  NETheatreGuide (@NETheatreGuide) reported 3 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Sam (@purplelime) reported 7 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  liam sholder (@liamsholder91) reported 13 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Victoria barry (@VictoriaBarry82) reported 19 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

• 
  liam sholder (@liamsholder91) reported 20 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Mr Smoggie (@PaulCraig24) reported 22 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  liam sholder (@liamsholder91) reported 23 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 25 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Paul fletcher (@P25_Fletch) reported 25 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Sarah (@Rainbowztwit) reported 27 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  Pete Irving (@ZicoPete) reported 28 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  liam sholder (@liamsholder91) reported 28 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

• 
  Bob Scott (@scotty8461) reported 30 minutes ago from Shiremoor, England

  @virginmedia wifi speed is disgustingly slow in NE 27

• 
  Gareth Miller (@geemiller71) reported 37 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Georgina McGowan (@seldomseenkid16) reported 38 minutes ago from Gateshead, England

  @virginmedia can you help with my phone services not currently working

• 
  Carl Walsh (@Carl_Walsh33) reported 52 minutes ago from Wallsend, England

  @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

• 
  liam sholder (@liamsholder91) reported 56 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  LadyDi (@didixon74) reported 57 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  David Pearce (@pearceswan) reported 57 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rosario Munday (@RosMunday27) reported 3 minutes ago

  @virginmedia glad Virgin have been taken to task. It took me months to leave, services cut off for no reason, I'm disabled left me without a phone when I complained they would put me on hold and cut me off My last complaint wasn't even acknowledged let alone dealt with! Shameful

• 
  Mila (@LYCOICAT) reported 5 minutes ago

  @virginmedia since you’ve merged with o2 there service has spoiled and causing me immense distress you didn’t read my dm

• 
  Sunny Russ🏓⚽️ (@RussSunny84873) reported 8 minutes ago

  Virgin media is the worst service provider I’ve ever known. Charging loyal customers more and more every year! Ridiculous!

• 
  whoareyou (@whoareyou6359) reported 11 minutes ago

  @BBCBreaking People are still signing up for Virgin media in 2026? You all really are stupid

• 
  Victor (@winningearly) reported 11 minutes ago

  Virgin Media O2 has acknowledged that its customer service fell below expected standards during the period investigated. The company says it has since made significant improvements to its cancellation processes, customer service operations and staff training.

• 
  Keith A Pearson (@keithapearson) reported 13 minutes ago

  @MrGee27 @virginmedia I disagree. Having suffered their appalling service too many times over the last six months, I think the senior management should be marched naked through the streets of Basingstoke and pelted with rotten fruit. Every weekend for a year.

• 
  Slimfit (@iSlimfit) reported 15 minutes ago

  What’s it with UK 🇬🇧 Neobanks launching Mobile network business? Revolut Mobile: runs on the Vodafone network. Now Monzo Mobile is launching too and will run on the Virgin Media O2 network.

• 
  Sarah Ludford 🇬🇧 🇮🇪🇪🇺 🇺🇦 (@SarahLudford) reported 19 minutes ago

  @Ofcom “@virginmedia made it harder for customers to cancel their contracts and then did not fully cooperate with our investigation. ‘As a result, we are levelling our largest ever fine under our consumer protection rules for direct harm to consumers’.”

• 
  Xmarksthespot (@hopskipjumpy) reported 21 minutes ago

  @MatthewStadlen @virginmedia Virgin Media are the single most useless, duplicitous, awful company on the planet. I wouldn't piss on them if they were on fire.

• 
  Hinsdale, New Hamster (@HinsdaleNH) reported 25 minutes ago

  @SSyskey @virginmedia That sucks. Hope they get you straightened out before too long. 🤞