Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE10, NE88 and NE9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 11/30/2025 05:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Borough of North Tyneside, Bedlington, Sunderland, North Shields, Gateshead, Wallsend, Jarrow, Washington and Whitley Bay.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne TV
United KingdomBorough of North Tyneside Internet
United KingdomNewcastle upon Tyne Phone
United KingdomNewcastle upon Tyne Wi-fi
United KingdomBedlington Wi-fi
United KingdomSunderland Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • TaylorBurgen93 Taylor (@TaylorBurgen93) reported from Whitley Bay, England

    @virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia No problem

  • 1lynzi1 lynzi owens (@1lynzi1) reported from South Shields, England

    Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man

  • ktowers74 Karen Towers (@ktowers74) reported from Whitley Bay, England

    @virginmedia my internet isn't working in NE25, are you having issues in this area 😥

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    @Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please

  • barbarafoggo Barbara Foggo (@barbarafoggo) reported from Whitley Bay, England

    @virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.

  • barbarafoggo Barbara Foggo (@barbarafoggo) reported from Whitley Bay, England

    Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson

  • godisageordie andy kindred (@godisageordie) reported from Gateshead, England

    @neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck

  • hilly_1986 Iain Hill (@hilly_1986) reported from South Shields, England

    @virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.

  • ozwaldo1985 Craig Osborne (@ozwaldo1985) reported from Wallsend, England

    @LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds

  • Ne31phil Phil Robinson (@Ne31phil) reported from Hebburn, England

    @virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.

  • M_RashidAmin Mohammed Rashid Amin (@M_RashidAmin) reported from South Shields, England

    @vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.

  • mrspag47 Elizabeth Pearson (@mrspag47) reported from Stanley, England

    @BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up

  • greav41 Paul Greaves (@greav41) reported from Gateshead, England

    @simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****

  • lalunatic michael lamb (@lalunatic) reported from Sunderland, England

    @simonrim @virginmedia Worst company going

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia Think I have but any more problems I will give you a yell

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • st161616 Sarah Tanner (@st161616) reported

    I have never had such bad customer service from a company. This is the 3rd time we’ve had 10+ days with no wifi and this time it’s putting my business and HEALTH at risk (I will need to go into the office to work without wifi at home) @virginmedia

  • AggyAbbiss aggy (@AggyAbbiss) reported

    Its a joke how constantly bad @virginmedia boardband is. Cant wait for BT to be fitted!

  • Christo00092341 Chris Price 🇬🇧 (@Christo00092341) reported

    @virginmedia why is your WiFi do ******* **** and overpriced

  • jwheatley1 jwheatley (@jwheatley1) reported

    @virginmedia I have not been provided with any link . This is woeful customer service. The WhatsApp group in my area is full of people that are of the same opinion. Internet is down again by the way, sort it out.

  • J_PaulDevine Paul Devine (@J_PaulDevine) reported

    just taken me 1hr 34 minutes to watch a 58 minute episode, at one point "something wrong" message poping up constantly for 10 minutes , @virginmedia your service is pathetic

  • johnosmith91 Johno Smith (@johnosmith91) reported

    Your broadband is shite @virginmedia Constantly down 💩💩

  • notoriousBWFC JP (@notoriousBWFC) reported

    Signed up to @virginmedia on 24/12 worst decision I’ve made, internet drops out every half hour - not great when you are WFH, I’m cancelling my DD you jokers.

  • MissLectrus Lectrus ⭐ 12 yrs a Domme (@MissLectrus) reported

    My internet has cut out completely and I am stuck in the house with just the TV and a mobile phone. Virgin Media is a ******* mess. Send £20 for takeaway so I can do something decent tonight.

  • FidgettKelly Kelly (@FidgettKelly) reported

    @virginmedia today virgin went down in the frimley Camberley area. I have got it back but my 70 year old mum who lives alone still has no phone. She can't call you to report it and her neighbours have no phone either Gu16 9RQ area. What is happening

  • iamsubblue SUB BLUE (@iamsubblue) reported

    @virginmedia hey, I’m having some trouble with my wifi, is online customer service still open?