Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Blyth, Gateshead, Newcastle upon Tyne, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Blyth	Internet	15 hours ago
Gateshead	Internet	15 hours ago
Newcastle upon Tyne	Total Blackout	21 hours ago
Newcastle upon Tyne	Total Blackout	1 day ago
North Shields	TV	2 days ago
Newcastle upon Tyne	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  🦦 Helen (@vitosauras) reported 7 seconds ago from Gateshead, England

  **** off Virgin Media, useless bollocks

• 
  Victoria barry (@VictoriaBarry82) reported 2 minutes ago from Sunderland, England

  @virginmedia I’ve looked & it’s no help

• 
  claire🐱🐾🐾 (@clairekitty12) reported 2 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  Paul Jukes A874036 (@UnicornRunning) reported 7 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 9 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Sam (@purplelime) reported 15 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  The Geordie Villan (@geordievillan1) reported 21 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Sam (@purplelime) reported 21 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Craig Smart 💙 (@CraigSmartUN) reported 29 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Maxine Tennet (@maxinetennet74) reported 31 minutes ago from Walker Gate, England

  What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.

• 
  Keith Dawson (@KeithRwc) reported 33 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  Paul Jukes A874036 (@UnicornRunning) reported 36 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Mr Smoggie (@PaulCraig24) reported 39 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  Carl Walsh (@Carl_Walsh33) reported 41 minutes ago from Wallsend, England

  @virginmedia Just realised this is the first post in a year!! Had your broadband gone down?

• 
  Steve Walls (@StevieWalls) reported 45 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  Mr Smoggie (@PaulCraig24) reported 47 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  JOP (@40yearsofhurt) reported 49 minutes ago from Newcastle upon Tyne, England

  @Magpie24_7 Fitness levels of Virgin Media are poor.

• 
  Sam (@purplelime) reported 56 minutes ago from South Shields, England

  @virginmedia I’m signed in but I see no option to test the landline. I clicked on ‘fix landline’ but that just sent me back to the main menu page.

• 
  Michael Taylor (@mickeywhizz) reported 57 minutes ago from Newburn, England

  @markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly

• 
  Victoria barry (@VictoriaBarry82) reported 59 minutes ago from Sunderland, England

  @virginmedia She’s sent me a service receipt out

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  tom (@tomcity1) reported 6 minutes ago

  @virginmedia Is your broadband the worst available?

• 
  William Bell (@Wmb1877) reported 7 minutes ago

  @Just_Katie_x @virginmedia Had a similar problem with them years when cancelling due to moving house. Absolutely useless would never use them again.

• 
  Joy Harris (@bengalisgirl) reported 8 minutes ago

  @virginmedia Disgusting service down again tonight message on TV screen saying Network Out Of Range !

• 
  Rich Brady (@RichTigheBrady) reported 8 minutes ago

  @virginmedia Yes, it has happened yet again today. Not working at all. Rebooted several times. As usual App says no problems in the area. Happens every 4-6 weeks. Then we call virgin and wait 5-8 days for an engineer!Then it comes back on b4 engineer turns up.!

• 
  Adam Tracey (@adamtracey8) reported 9 minutes ago

  @virginmedia @scoobiesue82 Tried everything you have recommended @virginmedia and still have the issue. It is only with Big Bang Theory on TLC channel 128. Can we get an update on this

• 
  lew (@trippinlmao) reported 10 minutes ago

  .@SkyHelpTeam reyt so when am sat playing ranked play and my internet goes off what compensation do i get? lost sr cos ur **** ******* service i’ve told virgin media they’re **** but they never once did me ***** in the middle of night did they

• 
  Iso (@Isomniax) reported 12 minutes ago

  @OliverGMcManus @virginmedia Pretty sure they’ve actually broken contract here

• 
  💜💛||22 DAYS TIL HARRY!! (@onlyangel200) reported 13 minutes ago

  @fearlesslymine @ITVX @ITVXhelp I’ve been trying on virgin media (Ireland) and it’s not working

• 
  𝒶𝓈𝒾𝒶 🦋 (@impalabby) reported 14 minutes ago

  is virgin media player down for anyone else ?? #loveisland #loveislanduk

• 
  Dave Banks (@DaveJBanks) reported 16 minutes ago

  @virginmedia what's the problem and how long is the fix likely to take please? (LE8)