Virgin Media Outage Report in Gateshead, England
Why is my Virgin Media service not working?
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If you are having issues, please submit a report below.
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 4 days ago |
|
Sunderland
|
Internet | 5 days ago |
|
Sunderland
|
Total Blackout | 5 days ago |
|
Newcastle upon Tyne
|
Internet | 5 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
|
Newcastle upon Tyne
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Georgina McGowan (@seldomseenkid16) reported from Gateshead, England@virginmedia can you help with my phone services not currently working
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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liam sholder (@liamsholder91) reported from Newburn, Englandwas in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Helen Embleton (@HelenEmbleton1) reported from Leadgate, England@virginmedia Your customer services
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liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Sam (@purplelime) reported from South Shields, England@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Sam (@purplelime) reported from South Shields, England@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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Stu (@tenchylad) reported from Sunderland, England@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Sarah (@Rainbowztwit) reported from Whitley Bay, England.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia won't even let me over the automated service
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia I’ve looked & it’s no help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rose🌹🏴 (@rosijones) reported@virginmedia Yes it affects everything at the same time - phones, tablets, desktops and TV's all buffer/cut out. There is never an issue on the app and when I managed to speak to someone they said they couldn't see an issue, despite our speeds being so slow during the call.
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MichalDataOps (@mikekubacki) reported@virginmedia I have absolutely no internet since Sunday, that is now 1 week. Since my central heating is completely smart it relies on broadband hence very often we're freezing. Website says everything is perfect, whilst telephone says it's a complex issue. Please help.
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Tony pharo (@tony_pharo) reported@virginmedia I can't get on to the question page. Can you get someone to look at my issues please..too much of my time trying to get this sorted
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Laura sams (@lozzasams) reported@virginmedia On hold over an hour after being cut off when the first person put me on hold!2nd person useless with any help at all trying to resolve billing issues that were supposed to be resolved pre Christmas!If someone doesn't pick up soon I'm cancelling my direct debit &ringing sky!
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Caz (@cazmedwards) reported@virginmedia I think it is a tech issue - I transferred my mum's account to a new account when she passed away. Her email add has been transferred incorrectly so I can't access my account online - I have asked for her email add to be removed so I can register the account with my email
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EMMA GREEN (@e_c_green) reported@virginmedia husband was on hold for 50 minutes hoping to get a deal to link broadband to a tv package, requested the deal we saw online to be told it’s not available on their end. Husband asked to give notice to leave, was put back on hold to be hung up on. Abysmal service!!
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Kim Capel (@capel_kim) reportedAbsolutely disgusted with @virginmedia customer service. Been on the phone to them for hours this morning and been disconnected twice. Shocking service. Just want to cancel now and go to a decent company! I would advise anyone else to do the same 🤬
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Sipda (@Sipda) reported@virginmedia I put a complaint in twice, you just sent email to say it is resolved, you have not attempted to contact me but want me to pay for a broken service
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Louise Walsh (@LouJaneWalsh1) reportedHi @virginmedia, if I was deliberately paying for buffering, low internet speeds and a hub that constantly needs switching on and off again, I'd give you ten out of ten on the service.
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Matthew Brew 💙 (@matthewbrew_) reportedmy mum’s just had a completely rant with the poor virgin media guy cos she didn’t realise our new phone contracts don’t start until the 18th💀