Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Whitley Bay, Gateshead, North Shields, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, Jarrow, and Bedlington.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	20 hours ago
Newcastle upon Tyne	Internet	2 days ago
Gateshead	Wi-fi	5 days ago
North Shields	TV	6 days ago
Newcastle upon Tyne	Internet	6 days ago
Newcastle upon Tyne	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  liam sholder (@liamsholder91) reported 4 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Steve Walls (@StevieWalls) reported 5 minutes ago from Chester-le-Street, England

  “You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia

• 
  Dawn knight (@Dawnletsfaceit) reported 6 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

• 
  Sam (@purplelime) reported 11 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  Paul Jukes A874036 (@UnicornRunning) reported 14 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  Ceeb 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇦 (@PatternThimble) reported 14 minutes ago from Cramlington, England

  @bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.

• 
  Hilly Marshall (@hylt64) reported 21 minutes ago from Newcastle upon Tyne, England

  @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

• 
  Paul Jukes A874036 (@UnicornRunning) reported 26 minutes ago from South Shields, England

  @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

• 
  Trid (@TrevorRidley) reported 29 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  LadyDi (@didixon74) reported 31 minutes ago from Ryton, England

  @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

• 
  Carl Walsh (@Carl_Walsh33) reported 33 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  liam sholder (@liamsholder91) reported 38 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Paul fletcher (@P25_Fletch) reported 38 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  Craig Smart 💙 (@CraigSmartUN) reported 40 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 43 minutes ago from South Shields, England

  @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

• 
  liam sholder (@liamsholder91) reported 49 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 52 minutes ago from Whitley Bay, England

  @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

• 
  David Pearce (@pearceswan) reported 52 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  Steve Dey (@Stevedey) reported 56 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 59 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Noëlle Ombre de la Rue (@noelle_nole1) reported 11 minutes ago

  @PeteUK7 @virginmedia The most frustrating for me was trying to cancel my husband’s mobile phone contract. In the end I lost it and told them they could sue his estate. As if by magic a supervisor appeared and sorted it out.

• 
  Dr Stuart Woolley (@FractalDoctor) reported 12 minutes ago

  @PeteUK7 @virginmedia Had exactly the same situation last year with a close relative. Complete shambles that took many mails and waiting on hold on the phone to resolve, then sending back boxes of crap that would no doubt go into landfill. I'd recommend avoiding them at all costs, for anyone.

• 
  Arlington Beech (@Goldeneye007) reported 12 minutes ago

  @PeteUK7 @virginmedia I am sorry for your loss. They are ******* ****.

• 
  Tino 🐧🌋 (@TinoElduderino) reported 13 minutes ago

  @JamieGBarry @virginmedia They will offer you login to the website new deal if you do the chat with an agent or speak to some in the phone if you are willing to lock in for a new contract.

• 
  Pam (@pam_flyers) reported 16 minutes ago

  @virginmedia what is wrong with the tv service in the KY6 2BT area? When will it be fixed?

• 
  Corax (@Refan80) reported 17 minutes ago

  @virginmedia An update on what has gone wrong on your network would be a good l, my wife and I have lost a day's work each and my father who is recovering from a hip operation is now threatening to use DVDs as the TV isn't working, this means he would need to get onto the floor to use them.

• 
  Bri Armstrong (@BriArmstrong7) reported 19 minutes ago

  @ShaneGreen1980 @JamieGBarry @virginmedia You really don't. Whenever my contract is up I speak to them and get the same deal as a new customer every time

• 
  Kerri Knibbs (@kerriknibbs) reported 20 minutes ago

  @Grumpus04164070 @PeteUK7 @virginmedia Different company but similar issue. Was asked when I wanted my late husband’s acc to cease. Went ballistic. I didn’t “want” & you don’t use the term “cease” in death. Became a long saga.

• 
  Clive Edwards (@footymarketer) reported 22 minutes ago

  @virginmedia @PeteUK7 This is actually atrocious, both the initial mistake and this poorly worded, lacking in true sentiment, reply. Your system failures are not what this poor chap wants to hear about. Branson should be looking at his licensing agreement with the clearly inept organisations behind Virgin Media.

• 
  Dave (@Kaisah16) reported 23 minutes ago

  @JamieGBarry @virginmedia Cancel. Call retentions a week later. Dont go via live chat. I was offered £2 a month more than I was offered in my account (£34) by Mohammed on live chat., after an arduous conversation. A nice chap from Scotland over the phone gave me it for £28 a month. Done in 2 minutes.