Virgin Media outages and service status in Gateshead, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 11, 10:17 AM GMT+1.
- Internet (70%)
- Wi-fi (18%)
- TV (9%)
- Total Blackout (3%)
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, North Shields, Whitley Bay, Hebburn, Seaham, and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend
|
Internet | 2 days ago |
|
Wallsend
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Wi-fi | 3 days ago |
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Newcastle upon Tyne
|
Wi-fi | 6 days ago |
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Newcastle upon Tyne
|
Internet | 7 days ago |
|
Newcastle upon Tyne
|
Internet | 12 days ago |
Nearby cities with recent reports
3 recent signals
2 recent signals
Community Discussion
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Mike Moody (@classicm) reported from Newcastle upon Tyne, England@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England@virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Horrific customer service
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England@_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down
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Stu (@tenchylad) reported from Sunderland, England@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia She’s sent me a service receipt out
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Steph. (@stephwales_) reported from Gateshead, England1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
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Ceeb 🏴🇺🇦 (@PatternThimble) reported from Cramlington, England@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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LadyDi (@didixon74) reported from Blyth, England@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Adam Appleby (@adamappleby) reported from Sunderland, England@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Sam (@purplelime) reported from South Shields, England@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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EmSatch (@EmSatch) reported from South Shields, England@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
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claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Robby #CelebrateNeighbours (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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Mazza 66 (@66_mazza) reported from Newcastle upon Tyne, England@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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Steve Walls (@StevieWalls) reported from Chester-le-Street, England“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marcus Keane (@TelfordMemories) reportedVirgin Broadband has now gone down twice within the last 48 Hrs in the TF7 area in Telford @virginmedia might be time to change Suppliers 😡
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Jazza (@jmilprint) reported@sharonmariahall @virginmedia I've never had a problem with them, consistent fast Internet, TV works fine. When I thought of leaving they gave me a reduced price all done through Whatsapp.
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Reformed Prisoner (@formerprisoner_) reported@virginmedia 2/2 cont… ombudsman. You constantly failed to deliver a service, made constant promises and failed to deliver on them, so you were left with no choice but to agree to the cancellation. You are quite comfortably the worst broadband provider I have ever come across.
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Shaun (@shauny67) reported@virginmedia @sharonmariahall Yes excellent internet speeds & the only provider you can put the router into modem mode & add your own kit. 9 times out of 10 any WiFi issues are down to devices or where you have the router not the service. If you have a WiFi pod ensure you set up WiFi back haul.
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Hank (@Hank83416250473) reported@virginmedia going into day 2 of no broadband, on hold for 35 mins and cut off, disgusting customer service
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dale clarke (@daleclarke1980) reported@virginmedia Why are you chiming in? It’s an o2 problem unless you have got your grubby mitts on their app?
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Lee Black (@leeb9972) reported@virginmedia Dundee DD4 area, limited broadband, any issues you are aware of, i might need an engineer :(
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Cububo (@pokerchamp_Cbbo) reported@koenjideck Only worked well for me in recent years, but it gave me a decade of packet loss and outages before then 😵💫 I remember playing games with people on my street at uni, and half the people would disconnect in a lobby whenever Virgin Media had an outage 🥀
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John Mercer (@Merse2506) reported@itswesty @virginmedia Virgin are shocking at responding. Mine has been doing it for weeks. DM them tney send a link that doesnt work
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OnTheMeter (@OnTheMeter) reported@misselledee @virginmedia Despite the content of your message, they answer you like this is the first contact. I’ve been with them from day one because I always seem to get a good deal. But god help you if you need customer services. In my experience, they tie with Vodafone as the worst in the world.