Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham, South Shields, Whitley Bay and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Waqar Ahmed
(@WaqarAhmed2026) reported
@virginmedia I almost every, for so many days having breakdowns. Atleast twice a day. It is very annoying specially when I am in meetings. When I go to website, it checks and says everything is fine(because it restores in couple of mins) and doesn't allow me to log a complaint.
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Rachel Lynn-Smith
(@lynn_smith72) reported
@virginmedia @SkyUK I’m just wondering what value your customer surveys hold if your staff are required to tell customers to rate their service as a 9 or 10/10?
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Nige Moxon
(@nigemoxon) reported
@virginmedia Most Virgin media customers were having broadband connection issues up and down the country this morning, daily mirror and down detector were reporting Virgin Media problems even your own systems were down and you have the gore to ask me to check, what do I pay Virgin Media for?
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Becks Snell
(@BecksSnell) reported
@virginmedia They’re still off. The status page says there is an issue. However the communication is really bad from your customer service team, not calling when they say they will and accusing my parents of not being home for a non-existent engineer.
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Paul Hartland
(@hustlerofpool) reported
@virginmedia you can get the speeds consistent to what the customer is paying for, this isn't just me, thousands of customers are experiencing this, I see endless posts about speed problems
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Gary1973 No1
(@Gary1973N) reported
@virginmedia Yes but there no help, thankfully out of contract and off to pastures new. Virgin had there chances and blew them all.
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Ronete Cohen
(@rainbowcouch) reported
Won't @virginmedia let anyone tag them? My tweet to them disappeared. I've had broadband issues for ages and they disconnect my calls to their helpline without resolving the issue. I need internet for my work. I'm presenting at a webinar on Saturday. Fix this NOW.
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P M Hillman
(@PMH58) reported
@MartinSLewis We were with @virginmedia for years. Prices always increasing. Intermittent signal. Farcical customer service. We walked away. Now with @bt_uk Far cheaper. Signal is fine. Good customer support. And flexibility - we got an upgrade last year: paying less but getting more!
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Gary1973 No1
(@Gary1973N) reported
@virginmedia All the time I have been getting 50 down with 1 mb upload. Throw in the 300ms jitter and it’s a great work/gaming experience. I have asked for engineers which Virgin decline. So I have given up and will let BT install on the 19th and cancel virgin after 13 days of BT testing.
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Jane Hartwell
(@janehartwell) reported
@virginmedia your customer service is the worst. I’ve been trying to resolve a query since December. Even complaint dept don’t give a toss.