Virgin Media Outage Report in Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Jarrow, Borough of North Tyneside, Sunderland, Newcastle upon Tyne, North Shields, Seaham, Gateshead, South Shields, Whitley Bay, Bedlington, Consett and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Jarrow |
Wi-fi | |
| Borough of North Tyneside |
Wi-fi | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Wi-fi | |
| Sunderland |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@virginmedia .... 0420 and still no service 😡😡😡😡😡
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
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Danny Robinson
(@dannyrobbo82) reported
from
Wallsend, England
@virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
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Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
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TY I 92
(@TonyYoull) reported
from
Newcastle upon Tyne, England
Shouting at Virgin Media on the internet work fix the problem. Pass it on
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia three times since I first reported that I was having problems with all my services and it has gone down again
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Andrew Morris ⚽️
(@Andymorris74) reported
from
South Shields, England
How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yosh (she/hers)
(@dj_tiny_rabbi) reported
@virginmedia @virginmedia your internet connection is as bad as your ethics.
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av47ar
(@av47ar) reported
@virginmedia So I'm hoping it's all correct and goes through on time but after all these calls, waste of time text c/services I'm not very positive about it. After all past experience of VM c/service has been dire.
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Lee David Rusbridge (LDR)
(@Lee475273David) reported
@virginmedia is this your number from your customer service 02039837868 as this is the number i got called from I pretty sure this is nothing to do with your customer service as got called by this number again this morning but did not answer the call
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Christina Chan
(@_christinawyc) reported
@virginmedia Hi I’m having issues with my wifi being incredible slow and dropping out ever since I joined virgin media. I’ve been to your help page and been through the steps to no avail. The roadside cabinet is outside my house so not sure how there would be a reach issue?
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Anthony Romano
(@Il_Diavolo88) reported
Dear @virginmedia spoken to many different people over numerous days but nobody is still able to tell me when my landline will be ported. Request made a month ago and previous provider notified me it was being ported from you yesterday. It’s a very important line can you help?
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Tommie
(@t0mm13b) reported
Genuine question, about #accessibility and #deaf, @RTEplayer / @VirginMediaNews @VirginMedia_TV media player, the lack of subtitling is piss poor, why? Just tuned into virgin media player to catch up on last night's #TonightVMTV and disappointed.
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Aidan Farrell
(@AMPF70) reported
@HifiHut Hi, you kindly did some work for me 12+ months ago. Internet is down yesterday & today and so major prob. Apparently not a Virgin Media issue. Do you have a call service to walk me through a potential fix? Thanks.
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Nick
(@iamnickjh) reported
@JorelJBond @virginmedia I'm moving house and they don't supply at my new address, so they're trying to charge me the entirety of the contract to cancel it...it's frustrating as they have up to this point being great but I'm never using them again if they're going to make me pay that as a termination fee
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Robbie Wardlaw
(@RobbieWardlaw) reported
@virginmedia been on hold on the live chat to try cancel my contract for nearly 2 hours now, wtf is going on
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Christina Chan
(@_christinawyc) reported
@virginmedia The hub is wired to the wall so I can’t actually move it anywhere, I’ve not connected it via a cable (ethernet?) so not sure how it works that way but wireless on all devices is an issue?