Virgin Media Outage Report in Gateshead, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 1: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 13 hours ago |
|
Sunderland
|
Internet | 1 day ago |
|
Sunderland
|
Total Blackout | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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luke jameson (@lukejameson17) reported from Sunderland, England@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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ac (@andychristie999) reported from Sunderland, England@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
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Richard Payne (@NuttyRichie) reported from South Shields, England@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported from Longbenton, EnglandIf @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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Philippa Taylor (@philippat) reported from Whitley Bay, England@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
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Brian Reid (@brtoon) reported from South Shields, England@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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Vicki barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia hi can someone help me with my broadband
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James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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minkewales (@minkewales) reported from Newcastle upon Tyne, England@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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neosalad (@neosalad) reported from Walker Gate, EnglandNice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, EnglandYeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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neosalad (@neosalad) reported from Walker Gate, England@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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Jonathon Ward (@Wardixo) reported from South Shields, EnglandShoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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T (@toniaadiexx) reported from Whitley Bay, England@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, EnglandBeen hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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Ian K (@sheeshkebab) reported from Whitley Bay, England@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
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Tracey Ainsley (@ThunderbirdWPC) reported from Whickham, England@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England@virginmedia Worst broadband and cable provider of all time.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen O' Hagan (@steveyO82) reported@virginmedia ISO I’ve tried to register also and it never worked
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Mattcseries3 🇬🇧🛵🛵💨💨🇬🇧🏴 (@mattcseries3) reported@virginmedia @peterkay_co_uk @O2 Still can’t login so pretty pointless pushing it, ticketmaster on Saturday at this rate, terrible service from a so called market leader
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jack (@jackgreggs) reported@O2 @virginmedia priority down for peter kay tickets... please tell me you're delaying this release?
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VimalG (@VimalGEsq) reported@virginmedia Phone and TV okay, but no Broadband in HA0 3AN. Service checker checked and shows no issues, just letting you guys know.
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Julia Rees (@bronwenventures) reported@virginmedia Exactly the same problem - suggests it’s the wrong email address but it isn’t as we get bills sent!!
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Kels (@kels_tb) reported@virginmedia Virgin media customer, I’m on my laptop online, but also trying to log into the app! Both are not working 😩
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Stephen O' Hagan (@steveyO82) reported@virginmedia What’s going on with priority app not working very embarrassing after all the publicity.
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Jake (@jakeyh77) reportedSo I finally wrangle a way into using o2 priority but the app won’t let me login & the website’s crashed 😭 why does the universe hate me?!?! #peterkay #O2Priority #virginmedia
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🔞Furry Inflation R&D ΘΔ (@CommanderFloofy) reportedThink I just discovered what ISP really stands for in terms of companies like Virgin Media, Comcast, Verizon, etc... Inept Stupid Pricks.
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Jase (@JaseNunn) reported@virginmedia So am being held to ransom if I want to keep number. So can I just cancel everything, mobile Internet etc today even though an order is parked.