Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: North Shields, Seaham, Newcastle upon Tyne, Gateshead, South Shields, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields |
Wi-fi | |
| Seaham |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| South Shields |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga
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gordon
(@gordysocceruk) reported
from
Gateshead, England
@virginmedia How long is this outage going to last been off for neatly 4 hours.
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga
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L🍩ui💲e
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney
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Simon Clark
(@Clarquey) reported
from
Walker Gate, England
Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.
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Russell Kain
(@Russell_Kain) reported
from
Hebburn, England
@virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia We asked at the time of there was any money outstanding and we were told no. We were never told it takes 30 days to cancel. Again poor service from yourselves. I don't have the complaint number no as your staff keep hanging up
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Gill Anderson
(@gilly562) reported
from
South Shields, England
@virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves
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FSV Photography
(@FSVPhotography) reported
from
South Shields, England
@sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mick Vine
(@Michael18964156) reported
@virginmedia hope we will be getting a credit on our accounts for the non service today
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craig
(@britton39) reported
@virginmedia well done virgin. Another display of rubbish service from what I see on line all TV services are down again . Time to switch I feel.
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marc alcock
(@CHOPPERalcock) reported
@Alomgrr @ballerz223 @virginmedia Presumably there's a complaints process for Newham Council. Doesn't stop you turning to twitter every time you have a problem.
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Matt Rhodes
(@mattrhodes) reported
Hey @virginmedia is your broadband down? You've removed the service status page of the website (so I can't check). And the help and support link goes to a 404
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Librarianlady 🌵
(@MirandaMoff) reported
@Seons_Le @virginmedia if you pay for a service YOU ARE entitled!!! Get back in your goddamn box!
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Nix502
(@Nix5020) reported
@gorfmanrob @ElliottHogg1989 @virginmedia When you pay for a service you expect it to be there. This happens too often it isn't a 'one off' last week there was no Internet. Currently looking into changing service provider, anyone thinking of subscribing DON'T!!
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Maria Thomson
(@MariaTh02214132) reported
@virginmedia Yes am aware yous are working on this issue although I have now got 4 channels for what am paying a month this service is just not good enough
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Emma Gunpot
(@emmamehimthem) reported
@virginmedia is the broadband down too? No tv and no internet
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Anson Lewis
(@theAnsonLewis) reported
@virginmedia My broadband drops on average 2-3 times a day for 1-10 minutes at a time, and despite being on the quickest tariff it goes slow often. I should contact you but I can’t be bothered being on hold for ages & nothing getting sorted (I’ll be sold another “booster” to fix it)
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WestHamShirts
(@WestHamShirts) reported
@FamousFive1875 @Slatsman @virginmedia Sky offered me something like £2 a day for loss of service. Con artists the lot of them.