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Virgin Media outages and service status in Gateshead, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Gateshead, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received Jun 4, 1:20 PM GMT+1.
  • 50% TV (50%)
  • 32% Internet (32%)
  • 10% Wi-fi (10%)
  • 4% Phone (4%)
  • 2% E-mail (2%)
  • 2% Total Blackout (2%)

The latest reports from users having issues in Gateshead come from postal codes NE88 , NE9 and NE11 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

June 4: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Blyth, Newcastle upon Tyne, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, South Shields, Chester-le-Street, Seaham, and Bedlington.

CityProblem TypeReport Time
Gateshead Internet 9 hours ago
Blyth Internet 3 days ago
Gateshead Internet 3 days ago
Newcastle upon Tyne Total Blackout 3 days ago
Newcastle upon Tyne Total Blackout 3 days ago
North Shields TV 4 days ago

Nearby cities with recent reports

Newcastle upon Tyne

3 recent signals

3 days ago
Blyth

1 recent signals

3 days ago
North Shields

1 recent signals

4 days ago
Jarrow

1 recent signals

7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

  • Look_North
    Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

  • pearceswan
    David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

  • P25_Fletch
    Paul fletcher (@P25_Fletch) reported from South Shields, England

    @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

  • ema_neale
    emma (@ema_neale) reported from Sunderland, England

    @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

  • ZicoPete
    Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

  • clairekitty12
    claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .

  • gazza_d
    Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia I'd say that needs an engineer visit then at least. Probably either a bad connection or a flakey modem. Phone and log it every time it goes off.

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia more disgustingly slow speeds in NE27

  • NETheatreGuide
    NETheatreGuide (@NETheatreGuide) reported from Walker Gate, England

    Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

  • Carl_Walsh33
    Carl Walsh (@Carl_Walsh33) reported from Wallsend, England

    @jmstocka @virginmedia Has to be the worst app going. It regularly says this to me despite the 47 step verification

  • didixon74
    LadyDi (@didixon74) reported from Blyth, England

    @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia @VMHelpDesk Internet connection is intermittent in NE34, has been since at least Saturday. Connection drops at random. Have just restarted router again as I'm working from home & need to be online, no idea how long this will last. Not the only one having issues.

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

  • vitosauras
    🦦 Helen (@vitosauras) reported from Gateshead, England

    You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia I’ve looked & it’s no help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Benji_adams1
    Ben (@Benji_adams1) reported

    @kellyj70 @virginmedia Is yours still down? I am also in the PO6 area.

  • Harryn9000
    Harry Nicholson (@Harryn9000) reported

    @virginmedia hi trying to renew my package, but having difficulty getting in touch with someone to get a deal sorted ? can anyone help with this

  • Pass_Move
    WATCHING THE GAME (@Pass_Move) reported

    @virginmedia @annasimpson1 What’s the point. You don’t care and never respond.

  • TomPickering
    Tom Pickering (@TomPickering) reported

    It's crazy that 10 years on, @virginmedia are still throttelling people's internet for no reason. Or, I guess this time it's because we're leaving them so they've said a nice **** you to us :)

  • smithers263
    Jane Smith (@smithers263) reported

    @virginmedia hi, is there an issue with blueyonder emails? Was working ok this morning till about 10:30 am

  • cschmeer
    Christian Schmeer (@cschmeer) reported

    @virginmedia Thank you, but unfortunately there’s no alternative placement as the next power socket would be through a wall and 10 meters down the hallway, which might help with the overheating, but it all my network connections run to the cupboard by the entrance.

  • oldpoyntz
    MrsM 💙 (@oldpoyntz) reported

    @PeterBakerMcfc @virginmedia Internet is back now. No one touched anything and it goes off. Moving to Community Fibre once this contract is up. I can't keep having these issues & paying through the nose. At least we'll be able to rotate through the apps as and when needed.

  • dannyjcorr
    Danny J Corr 🤖 (@dannyjcorr) reported

    @virginmedia is there an issue with Virgin TV Go app? Any on demand shows I am trying to watch from 2 weeks ago onwards have audio drop outs every ten second or so. Just updated it and still an issue?

  • ross_biagini
    London leaver (@ross_biagini) reported

    @virginmedia my tv internet & phone are still not working in HP6

  • alexanderjordan
    alexander jordan (@alexanderjordan) reported

    . @virginmedia network down since Tuesday. Entirely down Tuesday, intermittent Wednesday, down again today, you keep changing the status and then advise to wait 21 hours to book an engineer, that would mean earliest visit Monday provided you don’t change the status again.