Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 03/27/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Wallsend, North Shields, Whitley Bay, Sunderland, Hebburn, Seaham, Chester-le-Street, Jarrow and Borough of North Tyneside.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne TV
United KingdomSouth Shields TV
United KingdomGateshead Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from South Shields, England

    @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

  • KeithRwc Keith Dawson (@KeithRwc) reported from Washington, England

    Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

  • pearceswan David Pearce (@pearceswan) reported from Newcastle upon Tyne, England

    @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

  • TrevorRidley Trid (@TrevorRidley) reported from Whitley Bay, England

    @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

  • PaulCraig24 Mr Smoggie (@PaulCraig24) reported from Whitley Bay, England

    @virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?

  • pearceswan David Pearce (@pearceswan) reported from Newcastle upon Tyne, England

    @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

  • TheFraserPorter Fraser Porter (@TheFraserPorter) reported from Newcastle upon Tyne, England

    @virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!

  • ema_neale emma (@ema_neale) reported from Sunderland, England

    @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

  • didixon74 LadyDi (@didixon74) reported from Ryton, England

    @_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you

  • liam_Tinybuddy Liam (Tinybuddy) (@liam_Tinybuddy) reported from Newburn, England

    @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

  • classicm Mike Moody (@classicm) reported from Newcastle upon Tyne, England

    @virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.

  • didixon74 LadyDi (@didixon74) reported from Blyth, England

    @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

  • didixon74 LadyDi (@didixon74) reported from Ryton, England

    @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

  • pearceswan David Pearce (@pearceswan) reported from Blaydon-on-Tyne, England

    @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shadyontour Rich Charlton (@shadyontour) reported

    @virginmedia Hi @virginmedia the steps I followed didnt work can you help please - we still are running intermitten speeds of 14mbps kids are going nuts and wifey - can you send engineer I'll pay

  • AsabUdd02320354 Asab_2k-18 (@AsabUdd02320354) reported

    @virginmedia what’s wrong with virgin media have no internet for past 3-4 hours and their crappy customer service is closed!!!

  • JakeODon1990 Jake O’Donovan 🇺🇦 (@JakeODon1990) reported

    @virginmedia Yes it does as I’ve explained all day. You guys saying the payment hasn’t gone through and there is nothing you can do about it. Not my problem, I’ve done my bit. Trouble is you lot can’t seem to agree what the actual issue is. Some say payment, others say …

  • DonnaMc21272983 Donna McGuire (@DonnaMc21272983) reported

    @virginmedia hey, who do I contact if my account has been closed but I’m actually a new customer and can’t register my account? I’m going in circles on your website

  • KatyJephcote Katy Jephcote (@KatyJephcote) reported

    @virginmedia I’d love for you to help but it would appear no one can not pre install not customer services not the what’s app team or the area support manager who this has been escalated too

  • Graelwyn Graelwyn 💙💙💙#FBPE (@Graelwyn) reported

    @Frankjwilson23 @virginmedia Having issues here in Southampton too. Reset and turned the router off and on. Says I have net but cannot get anything to load as it seems to have crawled to a halt. Very aggravating.

  • OcdPencil OcdPencil (@OcdPencil) reported

    @virginmedia I’ve been experiencing issues with my broadband for the last couple of weeks … it’s getting annoying, I have to use my phone data Lots! Please inbox with solution thanks

  • MyMindInsideOut Georgina Colman (@MyMindInsideOut) reported

    @virginmedia Great so spend more time on hold to be disconnected again, as if I don’t have more important things to do!! Why have a chat function if it is doesn’t work and why is there not other way to cancel my contract, not my fault I can’t get in touch…

  • demowolfie Marc Hudson (@demowolfie) reported

    @virginmedia Almost 2 weeks trying to get through to VM by phone and text chat trying to discuss end of contract 78% price rise to cancel or remove service. Told have to give 30 days notice, asked for immediate cancellation due to poor service. Told not possible DD taken at 178%

  • jonitaoli Jonita Fernandes (@jonitaoli) reported

    @VirginMediaIE I have been trying to access my virgin media account, kept saying wrong password .I tried resetting the password and it does not send me the reset link.I have checked my spam folder as well,no sign of the reset email. Could someone from your team help me with this