Virgin Media Outage Report in Gateshead, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Gateshead come from postal codes NE8, NE88 and NE82.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Chester-le-Street, Sunderland, Jarrow, Hebburn, South Shields, Consett, Blyth, Bedlington, Wallsend, North Shields and Blaydon-on-Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Chester-le-Street |
Wi-fi | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
-
lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
-
Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
@virginmedia I really don’t think you can. Please provide me with an email address for the complaints department. I will write a full and detailed email and if no resolution I will forward my complaint to Ofcom.
-
Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
-
luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
-
Barbara Foggo
(@barbarafoggo) reported
from
Whitley Bay, England
Wow @virginmedia amazingly poor customer services on many levels. Not your best moment @richardbranson
-
Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years
-
AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
-
Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
-
Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
-
Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
-
Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
-
Karen Towers
(@ktowers74) reported
from
Whitley Bay, England
@virginmedia my internet isn't working in NE25, are you having issues in this area 😥
-
John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
-
John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
-
Christopher Walton
(@wal_tastic) reported
from
Wallsend, England
@virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!
-
Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
-
Gary Young
(@GarYoung) reported
from
Gateshead, England
@virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
mark lowden
(@lowden_mark) reported
@virginmedia How much are the virgin boosters I have a tplink but for Some reason it's not working or not compatible with the virgin hub.
-
Rob
(@rbartn_) reported
@virginmedia I called and the automated system said there is an issue and it's a complex one. Funny how it states that but your service status site says everything is fine. Funny how everything was perfectly fine right up until "improvement works" happened. 🙄
-
UK PREPPING SHOP
(@uk_prepping) reported
@virginmedia Please read back..a claim for terrible services the credit left was agreed to pay to my bank... never was
-
Rob
(@rbartn_) reported
@virginmedia I've rebooted the router multiple times etc. This is coming up to a week of basically unusable internet as you need upload not just download and both are awful randomly, for no reason other than your work in the area last week.
-
use this
(@didhe5aythat) reported
@hennessy2005 @virginmedia It's shambolic, would it be to much for just 1 virgin media employee to tell the truth and approach the issues with common sense, rather than reading from the script...... They haven't even managed to activate services due to their own installation and workmanship ..
-
Kenneth Hennessy
(@hennessy2005) reported
@virginmedia Thanks but I cannot wait so long. As it has been over a month already I have to look for another provider. Currently paying Vodafone for mobile data but the service is not great. Unfortunately Virgin gave me no option despite I have been asking for a work around the past weeks
-
Rob
(@rbartn_) reported
@virginmedia I can but I can guarantee your phone support will say the same as last time "can't fix it, someone will maybe fix it in a week". Honestly this is infuriating and I'm spending WAY too much for this type of service (or lack thereof)
-
Kenneth Hennessy
(@hennessy2005) reported
@virginmedia To finish up here if the first 3 engineers had checked the cabinet and cable outside this might have been resolved by now. I have no service and cannot be without Internet.
-
CJ
(@secretyamabushi) reported
@virginmedia Doubtful, probably be after 27 days given the way I’ve been treated this far. Pre this i actually regarded VM as the number 1 ISP in the UK. What are the odds I get a call regarding this from another rude call centre?
-
EmmaLouise 🐧
(@Emma_Louise_xo4) reported
@virginmedia And it's currently still not working