Virgin Media Outage Report in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	3 days ago
Sunderland	Internet	4 days ago
Sunderland	Total Blackout	4 days ago
Newcastle upon Tyne	Internet	4 days ago
Newcastle upon Tyne	Internet	5 days ago
Newcastle upon Tyne	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  FSV Photography (@FSVPhotography) reported 5 minutes ago from South Shields, England

  @virginmedia So another tonight wasted last night on the phone to all your departments and still no resolution. Still trying to make me pay your staff's mistakes. #virginmediasaga #thieves

• 
  FSV Photography (@FSVPhotography) reported 10 minutes ago from South Shields, England

  @virginmedia @virginmedia the Royal baby will have his own baby before you sort my issue out or answer the phone #virginmedia #virginmediasaga

• 
  Paul Humphreys (@MrPaulDH) reported 10 minutes ago from Washington, England

  @virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now

• 
  FSV Photography (@FSVPhotography) reported 12 minutes ago from South Shields, England

  @virginmedia I am sick of contacting yourselves regarding it. Your company does not seem to know which department I need to speak to. One minute It's customer care, then movers, then disconnections, who pass me back to customer care. #notaclue #virginmediasaga

• 
  gordon (@gordysocceruk) reported 17 minutes ago from Gateshead, England

  @virginmedia How long is this outage going to last been off for neatly 4 hours.

• 
  FSV Photography (@FSVPhotography) reported 21 minutes ago from South Shields, England

  @virginmedia Cancelled the account on 28th or 29th March. Was told by one of your staff members that the service would be cancelled immediately and that #virginmedia owed us just over £70. She also cancelled the direct debit, agreed to send a cheque for the balance to an alternative address

• 
  John Barrass (@john_barrass) reported 21 minutes ago from Whitley Bay, England

  @virginmedia is your broadband down in this postcode NE261AG plz

• 
  FSV Photography (@FSVPhotography) reported 27 minutes ago from South Shields, England

  @sky do you resolve customer complaints in less time than the 3 weeks @virginmedia need #imightneedanewprovider #coolingoffperiod #virginmediasaga

• 
  FSV Photography (@FSVPhotography) reported 30 minutes ago from South Shields, England

  @virginmedia We asked at the time of there was any money outstanding and we were told no. We were never told it takes 30 days to cancel. Again poor service from yourselves. I don't have the complaint number no as your staff keep hanging up

• 
  FSV Photography (@FSVPhotography) reported 31 minutes ago from South Shields, England

  @virginmedia #virginmediasaga on hold to yourselves again. #youneednewholdmusic. Although I do find it ironic that you play a song with the lyrics 'I'm a sucker for you. The only suckers are the customers like me that can't seem to get issues resolved! #virginmedia #thieves

• 
  Steve Mayne (@stevemhh) reported 34 minutes ago from Gateshead, England

  @virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund

• 
  L🍩ui💲e (@RobbyRSSRobot) reported 34 minutes ago from Newcastle upon Tyne, England

  For all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage

• 
  FSV Photography (@FSVPhotography) reported 36 minutes ago from South Shields, England

  Things that have happened in the time it takes for @virginmedia to resolve a complaint. #Royalbaby has been born, #Liverpool beat Barca, Maya got caught on #Emmerdale, #iran have threatened to change their #nucleardear. #virginmediasaga

• 
  Michael Taylor (@mickeywhizz) reported 36 minutes ago from Newburn, England

  @markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.

• 
  Gill Anderson (@gilly562) reported 36 minutes ago from South Shields, England

  @virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers

• 
  Russell Kain (@Russell_Kain) reported 37 minutes ago from Hebburn, England

  @virginmedia Hey its been like this for a while. I have the power socket scheduled to restart every night, but it isn't helping. Ive also reset to factory settings numerous times as well as try different wireless channels. WiFi is only part of the problem though as the issue exists on cable

• 
  Simon Clark (@Clarquey) reported 38 minutes ago from Walker Gate, England

  Hi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage

• 
  FSV Photography (@FSVPhotography) reported 46 minutes ago from South Shields, England

  So your staff forgot to cancel my service properly and then conveniently raised two new bills rather than giving us the 70 pound you owe us. 2 X managers and not a clue between any of them #virginmedia #thieves #makethecustomerpayforyourmistakea

• 
  FSV Photography (@FSVPhotography) reported 53 minutes ago from South Shields, England

  @virginmedia it's a shame I don't have a #timestone so I could go back and never get a service with you #stealingcustomersmoney

• 
  Russell Kain (@Russell_Kain) reported 53 minutes ago from Hebburn, England

  @virginmedia can you help me with a broadband technical issue. I have 200Mb, power cycle the router daily and still by the end of the day end up with super slow speeds. Less than 1Mb tonight. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Unrepetant Pokemon Fandom Dissident (@HolyDiver1236) reported 8 minutes ago

  Me enjoying YouTube and playing Masters Virgin Media: “OOPSIE WOOPSIE!! Uwu We made a fucky wucky!! A wittle fucko boingo! The code monkeys at our headquarters are working VEWY HAWD to fix this!”

• 
  karen reynolds (@karenreynolds7) reported 11 minutes ago

  @virginmedia being passed back and too from tech team to customer service while no one appears to be able to solve broad band issue please could some one ring us back

• 
  Niamh (@bluesmurf99) reported 12 minutes ago

  @virginmedia Internet down all day, rang helpline and said issue in our area but it would be back at 12.30, still no sign of it returning

• 
  Dr. Liam McCarthy (@Foxpodder) reported 13 minutes ago

  Hey @virginmedia my broadband and phone are fine. Why are you calling me 5 times a day trying to get me to take the TV. Please stop - before I cancel the lot!

• 
  Jill Dollard (@JillDollard) reported 23 minutes ago

  On the phone to @virginmedia and to remove pretty much all my tv channels and downgrade my internet speed is going to cost me more!?!? Great customer retention 🙄🙄

• 
  Sunshineeee🌻 (@sunshineee9517) reported 28 minutes ago

  @virginmedia Tbh they keep saying it will be back tomorrow and then it’s now day 13 of it will be back tomorrow . It’s absolute nonsense . Now today supposedly their whole system is down so can’t even get through to anyone 😞😡to get answers

• 
  𝓒𝓱𝓪𝔃𝔃𝔂 (@ChazVR) reported 28 minutes ago

  @virginmedia I just attempted to phone 150 but my phone said theres a problem. We requested our services end at the end of our contract and was told it would go offline on the 27th (today) but its still online. I cant seem to access online help either.

• 
  John Thundergun (@Bongoharris72) reported 33 minutes ago

  @virginmedia Any chance of sorting out your terrible broadband before you start flogging this? Was promised a text about an engineer 4 weeks ago, still nothing and I’d rather eat my own flesh than wait for someone to answer a phone call

• 
  Daryll Lewis (@DaryllLewis1) reported 33 minutes ago

  @virginmedia After speaking to you last week regarding my 88 year old father who has had no phone since one of your engineers messed up the line,you assured us an engineer would be out to him today to fix the line,he has sat around all day waiting and nobody has again called or turned up

• 
  fiul (@fiul777) reported 34 minutes ago

  @virginmedia what's going on gentlemen from Virgin Media, at 20 Clements road E62DE we have no internet since 14.45, could you fix this problem quickly as we have work to do on the internet and email, please. thank you