Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: North Shields, Seaham, Newcastle upon Tyne, Jarrow, Sunderland, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, South Shields, and Whitley Bay.

City	Problem Type	Report Time
North Shields	Internet	1 day ago
Seaham	Internet	1 day ago
North Shields	Wi-fi	2 days ago
North Shields	Internet	2 days ago
Newcastle upon Tyne	Internet	2 days ago
Newcastle upon Tyne	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Victoria barry (@VictoriaBarry82) reported 4 minutes ago from Sunderland, England

  @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

• 
  LadyDi (@didixon74) reported 6 minutes ago from Blyth, England

  @virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.

• 
  🦦 Helen (@vitosauras) reported 10 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 12 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Steph. (@stephwales_) reported 14 minutes ago from Gateshead, England

  @virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.

• 
  David Pearce (@pearceswan) reported 26 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 29 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  liam sholder (@liamsholder91) reported 29 minutes ago from Newburn, England

  was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

• 
  Rockcliffe Files (@RockcliffeFiles) reported 31 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Gareth Miller (@geemiller71) reported 32 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Trid (@TrevorRidley) reported 34 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  liam sholder (@liamsholder91) reported 36 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Paul Jukes A874036 (@UnicornRunning) reported 36 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Sam (@purplelime) reported 38 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  🦦 Helen (@vitosauras) reported 39 minutes ago from Gateshead, England

  **** off Virgin Media, useless bollocks

• 
  Alvin TX Fernandez (@allymcgeorge) reported 41 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  Paul Jukes A874036 (@UnicornRunning) reported 41 minutes ago from South Shields, England

  Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 44 minutes ago from Whitley Bay, England

  @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

• 
  Pete Irving (@ZicoPete) reported 46 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Steph. (@stephwales_) reported 55 minutes ago from Gateshead, England

  1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BEST IPTV (@BestI28294) reported 3 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

• 
  David kirk (@Selhurst1905) reported 7 minutes ago

  @virginmedia @JuicyPolarBear Please mate contact @ virgin media 2 weeks not being able to access the app and your customer services just lie and fob me off. Not worked since I joined disgusting services

• 
  Shakermaker (@jonno153) reported 7 minutes ago

  @virginmedia hello, I’ve been having WiFi problems for some time now. I already have a WiFi pod in the home but if I move it then we get another dead spot. I have called about this but was told that I need to have a speed test below 30mbps.

• 
  Harry (@Rzchy) reported 11 minutes ago

  Does anyone on virgin media get 15% packet loss and 225 ping on west host? It’s been happening for about 3 weeks now got to be a fix somewhere

• 
  Cristoir Toibin (@christobinsings) reported 12 minutes ago

  @virginmedia absolute shambles of a service today, missed the football and now no Internet again for the last hour. Happy to send me 4 messages to say you've fixed "the issue" Time to move to another provider.

• 
  Oisín (@Usheen1) reported 16 minutes ago

  @adrianweckler The question is will their router support modem mode? Virgin media hub 5x is a dud

• 
  Sam Greenland (@SprocketEtQuill) reported 16 minutes ago

  This week I’ve learnt a lesson. Resilience in AI Agents isn’t just about model provider Vs local hosting. This week @virginmedia accidentally cut my internet connection and it’ll be a week before they can fix it. I’m buying a 5G router so the baby monitors still work because that’s a safety concern! The router will also bring the Mac Mini back online so two of my three agents will be back. The third agent is on a laptop at work so they’re still up anyway. Resilience baked in was a good strategy, but it will get better still. There’s always room for improvement?

• 
  Joe Farrugia 🇬🇧🇲🇹🇪🇺 (@JoeFarrugia) reported 21 minutes ago

  @MaxiedotVox @virginmedia Same here! Terrible Wifi, can hardly get any work done. I liked Virgin for its speed but now the services terrible. In New Malden (Greater London).

• 
  Rob Sharman ⭐️⭐️ (@sharman_robert) reported 22 minutes ago

  @virginmedia appalling customer service, you either speak to a bot or a moron on a messaging service…they still haven’t fixed any of my issues I’m done at this point

• 
  4K Reliable IPTV SERVICE 🇬🇧🇫🇷🇧🇪 (@charlie191965) reported 30 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events