Virgin Media outages and service status in Gateshead, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Gateshead, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 8, 9:50 PM GMT+1.
- TV (52%)
- Internet (30%)
- Wi-fi (8%)
- Total Blackout (4%)
- Phone (4%)
- E-mail (2%)
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE88 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 9: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Wallsend, Newcastle upon Tyne, Gateshead, South Shields, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, Seaham, and Bedlington.
| City | Problem Type | Report Time |
|---|---|---|
 Wallsend
|
TV | 22 hours ago |
|
Newcastle upon Tyne
|
TV | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 1 day ago |
|
Gateshead
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 3 days ago |
|
Newcastle upon Tyne
|
Internet | 4 days ago |
Nearby cities with recent reports
4 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia won't even let me over the automated service
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.
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NETheatreGuide (@NETheatreGuide) reported from Ryton, England@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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Sam (@purplelime) reported from South Shields, England@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Sam (@purplelime) reported from South Shields, England@virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.
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Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, EnglandHello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.
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Karl Ward (@Look_North) reported from Whitley Bay, England@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦 (@liamsholder91) reported from Newcastle upon Tyne, England@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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Steph. (@stephwales_) reported from Gateshead, England1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.
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🦦 Helen (@vitosauras) reported from Gateshead, EnglandYou lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Scott Noble (@ScottN1504) reported from Newcastle upon Tyne, EnglandHas anyone ever sent anything back to virgin media before? Need some help if possible
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emma (@ema_neale) reported from Sunderland, England@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Paul fletcher (@P25_Fletch) reported from South Shields, England@virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?
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Carl Walsh (@Carl_Walsh33) reported from Wallsend, England@virginmedia Just realised this is the first post in a year!! Had your broadband gone down?
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Maxine Tennet (@maxinetennet74) reported from Walker Gate, EnglandWhat will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.
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Gareth Miller (@geemiller71) reported from South Shields, England@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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liam sholder (@liamsholder91) reported from Newburn, England@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Keith Dawson (@KeithRwc) reported from Washington, EnglandLooks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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The Geordie Villan (@geordievillan1) reported from South Shields, England3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danny J Corr 🤖 (@dannyjcorr) reported@virginmedia is there an issue with Virgin TV Go app? Any on demand shows I am trying to watch from 2 weeks ago onwards have audio drop outs every ten second or so. Just updated it and still an issue?
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Tyler James (@FreakyMusic_) reportedOh my word 02 phone network is the most horrendous experience now since they have merged with Virgin Media. Trying sign into the My 02 app or pay a phone bill is genuinely horrendous😭 Why have I got to resign each time, then put my code in, then check 7 emails and ahhhh
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O2 (@O2) reported@mooramana Hi it's us from Virgin Media O2. We would like to apologise for how we handled your issue while you were dealing with your unfortunate situation. This is not how we want our customers to feel and if you like we could discuss this further over Dm, so we could get more information.
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LynneN 🌸✝️ https://www.youtube.com/watch (@nightsong53) reported@marypaul32 @virginmedia Every organisation appears to be incompetent. Its on such a grand scale now that it seems deliberate because such things do stress the human bodi. We got hold of Asda mobile and thei said it could take 2 days to fix but it's on now. I am way behind with stuff though. 8wks ombdsma
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Sam Rees (@SamReesO) reported@virginmedia @fluffybubbles73 Your poor customer care team - can yiu help with that? Bring it back to the UK and provide full training and tools to do their job?
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Howard (@HOWARD301483152) reportedThank you virgin media for selling the phone network to 02 one of the worst phone companies in the world brain dead customer service stay well clear people
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🐌🥤 (@Slugy__) reported@SnapeBS @virginmedia Did they go down or just bad hit reg
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Ashton Mawson (@MawsonAsht43296) reported@virginmedia broadband down in Gloucestershire, estimated fix is the 10/6, four days away, is that some sort of joke ?!? What’s actually going on. Elderly people who rely on the broadband are without essential services due to this, what’s happening ?!?!
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Dan (@dannog_8) reportedJust about had it with both O2 and Virgin Media. Both cost a fortune and get an absolutely abysmal service!
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Stephen (@sfinn2302) reported@Virgin OMG Customer Service is non existence. In Dublin airport last night, no net work and emergency calls only. My son couldn't contact me to be collected. I ring @virginmedia same lines as every time before. I always ask to speak witha manager but they are always in meetings.