Virgin Media Outage in Gateshead, England

@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.

@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact

@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle

@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.

@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package

@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!

My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming

What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

@virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡

@virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.

It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.

@virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin

@virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.

@SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been

@virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎

And the shit @virginmedia sservice fails again tv off yesterday broadband & phone failing today you txt & get auto reply you phone & they do nothing, disappointing service

@virginmedia I’m sick of ringing up as been the 3rd consecutive month now with the same issue I’ve had no broadband for 10 days. Some channels work!Can’t use catch up, on demand or access to my shows! Complete joke! Told will refund three days! Wouldn’t bother as last month the refund was 78p

@virginmedia no emails 2hs for 2days on phone still not fixed the try charge fix it well it worked til 2 days ago place shut cant cancel

Virgin media emails not working two days n two hours on phone not fixed told have to pay fix it. Nah trying cancel service now no answer

@virginmedia I have however after waiting on hold an hour he was most unhelpful and didn’t seem to be bothered about me being a customer for 6 years and now leaving because the “deal” he offered was pitiful

@virginmedia I want to cancel a sim only account that I no longer use, but your website doesn’t make it easy. In fact it is impossible.

@virginmedia Never been suggested to do so!

@virginmedia They said no problems in my area and to just keep unplugging it for 5 minutes when it has pens which I explain I have been doing every day sometimes twice a day but to be honest like most offshore call centres they have no people skills or interest at all

@virginmedia Our internet is very slow and our devices keep disconnecting from it for this reason. We pay a lot of money for something that isn’t working very well.

@virginmedia I hope you will Be compensating customers for loss of service, all of today I have had no broadband or TV.

Take back every single bad word I’ve ever said about Virgin Media like cos a really dunno how Sky even have a business the WiFi the telly the full thing is PATHETIC

all i was for christmas is for virgin media wifi to not be so tragically slow

@TheToxicRanger Oh, that's were they good at, -apologies - refer you to a website link - refer you to incompetent tech desk - engineer will come out and can't figure out how to fix the issue - oh yeah. Infinity! You will be infinite on the phone reporting same issue #virginmedia

@virginmedia Oh yeah. I will pay cancellation charge of £168 for the service that is not working! Even your 5 different engineers cannot fix the issue! #virginmedia #neveragainvirginmedia

@virginmedia Nothing! No calls from complaints team! That is 4 months of complaint

@virginmedia I suggest your engineers at least attempt to use a doorbell if no response from knocking! 4 hrs wasted, also your times aren’t great when you have to drop off and pick up from school! TV not working properly for months now yet costs me £100 a month 🤔🤔#virginmedia

@kerrywillis7 @virginmedia Am als going to send a complaint to the CEO .

@virginmedia Having problems with my broadband wifi. My devices won't connect to internet. Have reset router but problems still persists. Wondering if there are any problems with broadband in my area or do you have any advice.

@niknoo76 @virginmedia @SkyUK Stick with Sky! Don't ever moved to Virgin. Worst service ever

@virginmedia Can you not ******* see the case! This is ridiculous! Last engineer visit was last SATURDAY! ISSUE WAS UNRESOLVE FOR 4 MONTHS! #virginmedia #neveragainvirginmeda

@virginmedia I will be happy, just cancel my service, lift the cancellation charges. In the first place we shouldn't be charge to cancel the service, it because of your poor service!

@virginmedia Nobody on your department is trying to help on refund for loss of service, slow broadband connection. I was been passed from pillar to post! Incompetent people! #neveragainvirginmedia #virginmedia @virginmedia

2 months ago I Swapped from Tesco mobile (ran by o2) to virgin media, thank **** I did, I would have died today with no service 😮 #o2down

@virginmedia our broadband issue is still not sorted up to now since day 1. Had 4 engineer visits but nobody is taking ownership of my case!!!! #neveragainvirginmedia

@virginmedia possible issues in ne8 area. Can't ring it in as no phone, internet or tv.

@virginmedia Maybe an explanation as to why it is going to take so long for an engineer to look at the problem would help. It unfortunately won't help my 12yr old son with learning difficulties understand why he can't use his iPad 😡

@virginmedia your tech support service is shocking. Waited 4 days over a week ago for a replacement TiVo box. Now broadband has gone off & I have to wait till Sat for an engineer. #lookingforanewserviceprovider

@Rickmcdermott89 @SkyUK @virginmedia My dad has virgin media and he says it’s crap .... keeps going off.......

@virginmedia 4th engineer visit issue hasn't been fixed. Called the help desk, they would just disconnect the damn call! How incompetent! #neveragainvirginmedia

@virginmedia Broadband still not working in NE9 area almost 8 hours now and also no Wi-Fi to my sky q bix

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me

@virginmedia Yes i have spent numerous hours on hold to yourselves only to be passed from pillar to post. Not impressed with your shambolic service!