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Virgin Media outages and service status in Gateshead, England

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Full Outage Map
  • Virgin Media generated 3 outage signals in the last 24 hours around Gateshead, including 3 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received Jun 18, 7:47 PM GMT+1.
  • 56% Internet (56%)
  • 22% TV (22%)
  • 11% Total Blackout (11%)
  • 8% Wi-fi (8%)
  • 3% Phone (3%)

The latest reports from users having issues in Gateshead come from postal codes NE9 , NE11 and NE88 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Wallsend, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Chester-le-Street, Seaham, and Bedlington.

CityProblem TypeReport Time
Newcastle upon Tyne Internet 20 hours ago
South Shields Internet 24 hours ago
Newcastle upon Tyne Internet 24 hours ago
Newcastle upon Tyne Total Blackout 2 days ago
Newcastle upon Tyne Internet 3 days ago
Newcastle upon Tyne Internet 3 days ago

Nearby cities with recent reports

Newcastle upon Tyne

5 recent signals

20 hours ago
South Shields

1 recent signals

24 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

  • RobLow_7
    W. W. L. D. ? He'd stay at home. (@RobLow_7) reported from Sacriston, England

    @OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.

  • geemiller71
    Gareth Miller 🇺🇦 (@geemiller71) reported from South Shields, England

    @virginmedia broadband down??? Ne34????

  • purplelime
    Sam (@purplelime) reported from South Shields, England

    @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

  • Ne31phil
    Phil Robinson (@Ne31phil) reported from Hebburn, England

    @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

  • VictoriaBarry82
    Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia I’ve looked & it’s no help

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    1 whole week without any @virginmedia, months of signal issues. Engineer has gone out of his way but having to continually wait. Hopefully the engineer booked for tomorrow turns up and replaces my now faulty equipment.

  • Look_North
    Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

  • scotty8461
    Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia wifi speed is disgustingly slow in NE 27

  • dowlo100
    Dowlo (@dowlo100) reported from Whitley Bay, England

    @virginmedia my elderly mother has been trying to contact you for over 3 weeks now to cancel her sub as it has gone up £60 pm. She has been out on hold numerous times and cut off no help on chat etc. her only option now is to cancel the DD as she can’t afford this anymore… help

  • clairekitty12
    claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England

    @virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed

  • liamsholder91
    liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia what's going on still nothing no data no phone service nothing sort it out

  • ema_neale
    emma (@ema_neale) reported from Sunderland, England

    @virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!

  • stephwales_
    Steph. (@stephwales_) reported from Gateshead, England

    A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

  • didixon74
    LadyDi (@didixon74) reported from Ryton, England

    @virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please

  • DJLKP
    LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Yep. Intermittent service

  • geordievillan1
    The Geordie Villan (@geordievillan1) reported from South Shields, England

    3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

  • gazza_d
    Real Gaz on a proper bike #fbpe (@gazza_d) reported from South Shields, England

    @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

  • UnicornRunning
    Paul Jukes A874036 (@UnicornRunning) reported from South Shields, England

    @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jofraojju
    Fifa World cup IPTV (@jofraojju) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @ offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • andreac14064810
    andrea crosby (@andreac14064810) reported

    @virginmedia And yet two days later the email I was promised has not arrived I’m not surprised it’s your usual poor service take money from customers but very little help

  • TheRealTwheezy
    TWheezy (@TheRealTwheezy) reported

    @virginmedia ever since I renewed with you my WiFi gas been absolutely terrible.

  • GingaGill
    GingaGill💙👩🏻‍🎓😷  (@GingaGill) reported

    @SarahLudford @virginmedia @O2 Yep…sadly the service has declined since the two companies merged. They blocked my account for weeks for ‘ security reasons’. ( I had changed pw & looking for new deals) No one seemed unable to unblock it. Took several phone calls/DM’s/ emails etc.

  • jonblackbsb
    Jonathan Black (@jonblackbsb) reported

    I love on a street where it seems over 50% of households use @VMO2Life @virginmedia . That’s quite a lot of £££ per month paid out . But for the best part of a year everyone’s work has been disrupted by poor or no service . Apparently it’s noise emanating from a house 🏠 🤷1/2

  • CyberRebel4
    @CyberRebel (@CyberRebel4) reported

    @virginmedia Where have all my recordings gone?! Absolutely nothing there, no planned recordings 0% I paid for a month's service and have nothing having returned from holiday!!

  • mrsluc
    Sandra Robinson (@mrsluc) reported

    @YeshuaFoxtrot @virginmedia I read on here everyday about issues, I have to be honest they are the best I've had. Three years and never an issue, well apart from the persistant cold calls. I sympathise with people who do, I was with Sky and had to reset my modem 3 times a day.

  • ukaldo2
    aldo (@ukaldo2) reported

    @virginmedia The service has now been maintained but on us to ensure that's the case. You shouldn't have had one of your sales reps pressure my mother night after night without checking a service could be provided within your budget

  • Mteasel67
    mark teasel💙💙💙 (@Mteasel67) reported

    @virginmedia is your website down at all ? , I'm trying to look at some links you sent me earlier ( via X) and all I get is an error message 403 forbidden 🤔

  • Sheppo1874
    Ryan Sheppard (@Sheppo1874) reported

    @alisonclay71 @virginmedia They’re the worst. I was a customer for over 10 years and moved house recently. They refused to move the service to my new house. Incredibly poor service. Also, be prepared for them to chase you constantly to return their kit or they’ll charge you for it!