Virgin Media

Virgin Media Outage Report in Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Gateshead come from postal codes NE9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/25/2026 10:20

February 25: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham, Whitley Bay and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • kara44234 KaraS4234 (@kara44234) reported from Seaham, England

    @virginmedia change 2 fiber,its the next best thing.Well unfortunately since we have changed Internet 2 urself its been absolutely the worst decision made.Previous Internet with Vodafone no problem with kids playing their computer upstairs now im lucky is i get WiFi at all

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have

  • evilwallpaper arc (@evilwallpaper) reported from Newburn, England

    Had to break out the DVDs like a peasant because virgin media is down.

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia Thanks - doesn’t help. All state no known issues. We’ve no TV/phone/broadband or anything. using O2 phone hotspot to connect to you.

  • McXinnie Chris McKinnie (@McXinnie) reported from Whitley Bay, England

    @virginmedia £27 up to £32 without a letter, text, email or anything is a bit rude, can you explain why?

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment

  • body_mindfitco Paul Edgar (@body_mindfitco) reported from Blaydon-on-Tyne, England

    @virginmedia 6 days now without home Internet, landline and TV. No apology, no explanation from Virgin. Parents who rely on these communication lines. Terrible service.

  • justincolli71 justin collins (@justincolli71) reported from Sunderland, England

    @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

  • L17aamLiam Liam (@L17aamLiam) reported from Gateshead, England

    @virginmedia total disgrace. Very poor service.

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia I’ve done that and am now in a queue. Trouble is, last time I did this no-one ever called me...

  • _AR91 Adam. (@_AR91) reported from South Shields, England

    It’s no wonder people pay for the dodgy sticks when you’ve got **** like this ffs @virginmedia

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia New one is I was hoping to sign up to some sort of TV package, but when logged into my online account it gives me a "oops" with no option, so I need to talk to someone. Experience with the number you have given me has been poor, I want to avoid it!

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia I do, about an ongoing complaint and a new query too, as well as this unresolved mobile query. Am supposed to have someone talking to me via text right now but they are very slow to respond! 2 meaningless texts in 13 minutes. Could someone please ring me?

  • peteroliver18 Peter Oliver (@peteroliver18) reported from Gateshead, England

    @virginmedia My broadband has gone into a weird stopped working properly and I'm at my dad's house 12 Wardenlaw NE10 8NE it keeps going on and off and is so slow and it is barely usable! Is anyone else having the same problem with Virgin?

  • AndrewI81572127 Andrew Irwin (@AndrewI81572127) reported from Washington, England

    @virginmedia my parents services are down , in Consett , co Durham . Phone and everything

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia This is just a screen shot!!! Showing the numbers i called and the link i followed, I dont have a copy as it was an online form i completed , if you are unable to help please stop wasting my precious time with my family

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia All praise to your engineer Paul who has got us back online this afternoon. Still needs a new cable to be pulled through, but the fix is there. Thanks for everything.

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • annanye Anna Nye (@annanye) reported

    @virginmedia I have had a family emergency so it may have to wait until Monday now

  • TruemaJane Jane Trueman (@TruemaJane) reported

    @virginmedia @virginhelp I can’t dial out from my Virgin mobile, I can receive calls, use the internet and WhatsApp. I have been on hold for over 40 minutes on a landline and had to give up. Is this a issue for other users?

  • Leelamou 🌻 Sophie 🌻 (@Leelamou) reported

    @virginmedia please can you give me the phone number to speak to someone about my internet. It’s constantly going slow or stopping, I have to reboot constantly, I work from home so it’s important my connection is reliable and it hasn’t been for quite a while now

  • MrBazza MrBazza 🎬 (@MrBazza) reported

    @virginmedia Outgoing calls aren’t working unless you use WiFi calling which doesn’t help when you’re out and about.

  • burcucanb Burcu Can (@burcucanb) reported

    I have been trying to contact #virginmedia for 3 days now with non-stop to cancel my broadband but no success yet to reach to an agent on live chat! How long more should I wait?

  • Hops1970 Graham Hopkins (@Hops1970) reported

    @virginmedia Is there a problem with Virgin mobile I can’t make any calls out?

  • kelly1latorre Kelly Ward ( was Collins ) (@kelly1latorre) reported

    @virginmedia Help I need your complaints department urgent a member of your sales team and moved my phone over to o2 without my permission and they say they cannot cancel it and my phone number will disconnect !!!!!!

  • Mark83156091 Mark BigFoot1963 (@Mark83156091) reported

    @virginmedia I know have to admit your non customer service is worse than @TalkTalk who was the worst in the universe

  • sheeps68 sheeps68 (@sheeps68) reported

    @virginmedia So my virgin mobile will not make a call. Keeps immediately going to call failed immediately after dealing. Can receive calls, use what's app calls, text and data just not a normal call. Tried everything so appears a network issue.

  • nhickson0 hickson0 (@nhickson0) reported

    @virginmedia Im at work those hours so won’t be available I’ve also had another person from your twitter offer me the same thing a few days ago then they never got back to me