Virgin Media Outage Report in Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 28: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Bedlington |
TV | |
| Sunderland |
Internet | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia what's going on still nothing no data no phone service nothing sort it out
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Hilly Marshall
(@hylt64) reported
from
Newcastle upon Tyne, England
@virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia disgusting slow speeds AGAIN in NE27 Cant wait for my contract end
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Bob Scott
(@scotty8461) reported
from
Shiremoor, England
@virginmedia more disgustingly slow speeds in NE27
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EmSatch
(@EmSatch) reported
from
South Shields, England
@virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/
-
Adam Appleby
(@adamappleby) reported
from
Sunderland, England
@virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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The Geordie Villan
(@geordievillan1) reported
from
South Shields, England
3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.
-
David
(@Dave_is_Elvis) reported
from
Boldon Colliery, England
@virginmedia checked your outage tracker and says all services good on the area. Been without internet for nearly an hour. What is going on?
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🇺🇦liam sholder #ISTANDWITHUKRAINE🇺🇦
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is my internet not working ne4 8qh please sort it 🙏
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Horrific customer service
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
Washington, England
@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home
-
Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.
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Gareth Miller
(@geemiller71) reported
from
South Shields, England
@virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍
-
Alvin TX Fernandez
(@allymcgeorge) reported
from
Whitley Bay, England
@virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chloe Elizabeth
(@ChloeWingle) reported
@virginmedia due to having an open case because of domestic harassment and your adviser told me he couldn’t help me and put the phone down.
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blair sinclair
(@blairsinclair) reported
@virginmedia Thank you for trying to help- but I have already been on the phone for over an hour today and the service I’ve received has been largely appalling. I am also working all day tomorrow. I just want this sorted.
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David Winfield
(@G6XOR) reported
Pretty shoddy treatment from Virgin media. Had their top broadband but got better deal from sky, rang to cancel and they gave me a good deal to stay reducing my monthly bill by around £50. Staying as it is, today everything dropping out and now we’re on the 50 mbs not the 200mbs
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(ง'̀-'́)ง
(@IVIagma) reported
@C9EmZ Are you being told that by a Microsoft support member with an Indian accent? Or is that just another **** excuse from virgin media 🙄
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T. S.
(@dattepalme) reported
@virginmedia 2/2. I am desperate and don't know what to do. Please help me to get in contact with anyone. What can I do. What do you need to know in order to help me?
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Alix Cage 😷👍
(@alixcage) reported
Awful customer service from @virginmedia. Sent a letter recorded delivery on the 11th to close my account but it’s still not been processed! Operator I spoke to today says they can’t verify I did this so charged me notice from today. What a joke! Glad to be leaving!
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Anna Maslowicz
(@annamazz) reported
@virginmedia No as no one is getting back to me, returning my calls or following up with my complaints. I need this resolved or I’m going to close my account and go to another provider. Terrible service
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blair sinclair
(@blairsinclair) reported
@virginmedia The rep said that was fine, the proceeded to tell me how virgin speeds were faster etc. I said I still wanted the 30 days to stand but I would get in touch if I changed my mind. Now I find out the notice period was never logged and I face a huge bill for a service I had cancelled
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helen rowan
(@helenrowan3) reported
@virginmedia been on hold for 50 minutes waiting to speak to someone. Terrible service!
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T. S.
(@dattepalme) reported
@virginmedia @NilsSchaffner Same problem here. Can you please try to contact me in anyway. Waiting in telephone line for about an hour before being kicked out. Chatbot not sending useful messages. Unrelated to question. Nobody is coming back to me via WhatsApp. I don't know what to do. Please help.