Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Bedlington, North Shields, Whitley Bay, South Shields, Washington, Sunderland, Wallsend, Gateshead, Jarrow, Consett, and Blyth.

City	Problem Type	Report Time
Newcastle upon Tyne	TV	2 days ago
Newcastle upon Tyne	Internet	4 days ago
Bedlington	Internet	4 days ago
Newcastle upon Tyne	Wi-fi	5 days ago
Newcastle upon Tyne	Wi-fi	6 days ago
Newcastle upon Tyne	Internet	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Sarah (@Rainbowztwit) reported 2 minutes ago from Whitley Bay, England

  .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

• 
  liam sholder (@liamsholder91) reported 4 minutes ago from Newcastle upon Tyne, England

  @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

• 
  CazzaW (@CazzaW) reported 11 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  liam sholder (@liamsholder91) reported 12 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  Keith Dawson (@KeithRwc) reported 13 minutes ago from Washington, England

  Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?

• 
  liam sholder (@liamsholder91) reported 20 minutes ago from Newcastle upon Tyne, England

  @virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?

• 
  Gareth Miller (@geemiller71) reported 20 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Bella (@SharBella72) reported 30 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  🦦 Helen (@vitosauras) reported 38 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  🦦 Helen (@vitosauras) reported 45 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Sam (@purplelime) reported 45 minutes ago from South Shields, England

  @virginmedia No help needed, thanks - just praising the deal I was given last night 🙌

• 
  Deggsy™ (@Deggsytweets) reported 45 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  Paul fletcher (@P25_Fletch) reported 46 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  Rockcliffe Files (@RockcliffeFiles) reported 48 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  Sam (@purplelime) reported 49 minutes ago from South Shields, England

  @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 51 minutes ago from South Shields, England

  @virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).

• 
  Pete Irving (@ZicoPete) reported 51 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 53 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Stu (@tenchylad) reported 53 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  liam sholder (@liamsholder91) reported 55 minutes ago from Newcastle upon Tyne, England

  @virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adrian (@ConfusedFergie) reported 7 minutes ago

  3 days in a row WiFi is down... @virginmedia you need to step up your game. Perhaps I won't pay you 3 months in a row and see if that gets you to get your act together...

• 
  Scott (@FluxRogueX) reported 8 minutes ago

  @Simon_Whale @virginmedia Can you spammy ********* get off the post no one’s buying your dog **** scam post. **** off

• 
  Anon frog poster (@WebBuildingFrog) reported 8 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia I have the same. Only issue I've had with it is the cable was short by 1m so I had to order a longer one (third party much cheaper) Installed it all myself, whole village is impressed.

• 
  LK 🏴‍☠️🚩 (@LK_Yanited) reported 9 minutes ago

  @Simon_Whale @virginmedia Had to move away from them last year absolute joke of a company. Constantly lying about their speeds, work always seemed to be happening affecting the network and the yearly price rises were eye watering. Their customer service is also laughable to top it off

• 
  Duckterwhoo (@duckterwhoo) reported 9 minutes ago

  @Simon_Whale @virginmedia Not had a single issue and been a customer for 10 years. And I get 1gb line which is full fiber no issues.

• 
  chris speller (@chris_speller) reported 14 minutes ago

  @Simon_Whale @virginmedia @richardbranson Never had a problem with them, they sent me the packaging when I left to send it back and it was free postage so hardly difficult , terms and conditions does state to send it back so if you choose not to then that’s your lookout ..

• 
  James Mockford (@james_mockford_) reported 16 minutes ago

  @Simon_Whale @virginmedia Had a similar issue with EE/BT. Sent the faulty router back but they argued I never sent it back… continued to charge me for over 6 months. After complaining they opened an investigation, admitted they lost it and they did eventually send me a cheque for £400 😎

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 17 minutes ago

  @sephiroth17181 @virginmedia WiFi signal on my router is pretty decent tbh. I get 40Mbps (WiFi5) connection on my iPhone 14 Plus at farthest point of back garden (router is at front of the house), which is more than enough for browsing, YT, etc if get to sit out there on the bench

• 
  simply lee (@thefelourfog) reported 19 minutes ago

  @Simon_Whale @virginmedia Virgin was fine for me for the first few years then last 6 months of contract was nothing but issues ,was glad to be rid of them

• 
  Jacob-J.🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧 (@JJ_n4E) reported 20 minutes ago

  @YvonneWard0 @virginmedia Had similar problems. They're a total nightmare to deal with. Hope you get it sorted.🤞