Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Newcastle upon Tyne, South Shields, Blyth, North Shields, Jarrow, Whitley Bay, Sunderland, Blaydon-on-Tyne, Washington, Borough of North Tyneside, Wallsend, Chester-le-Street, Seaham, and Bedlington.

City	Problem Type	Report Time
Gateshead	Internet	40 minutes ago
Newcastle upon Tyne	Internet	17 hours ago
Newcastle upon Tyne	Internet	2 days ago
South Shields	Total Blackout	2 days ago
Gateshead	Internet	3 days ago
Blyth	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Paul Jukes A874036 (@UnicornRunning) reported 9 seconds ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

• 
  liam sholder (@liamsholder91) reported 2 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  Phil Robinson (@Ne31phil) reported 4 minutes ago from Hebburn, England

  @virginmedia please advise Reduced mobile signal in the NE31 area. The signals were fine until a couple of months ago. previously had 4g I now mainly get E or sometimes 3G this is an issue due to my elderly mother-in-law being in hospital and now very poor signal in their home

• 
  Real Gaz on a proper bike #fbpe (@gazza_d) reported 10 minutes ago from South Shields, England

  @_MMaritima @virginmedia Wired speed test would be to isolate between a wireless problem or the connection in. Router might be shielded which would kill signal. Make sure other electronics aren't too close. I can ruin my wireless if I put router on top of my TiVo box

• 
  Steph. (@stephwales_) reported 12 minutes ago from Gateshead, England

  @virginmedia everything else is working except kids channels 712 to 717, W02 error. No other channel issues or broadband, done all the standard resets, unplugged at mains etc. Do I need to call to have this resolved? TV guide just says 'to be announced' Everything else is fine.

• 
  Pete Irving (@ZicoPete) reported 16 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Paul fletcher (@P25_Fletch) reported 17 minutes ago from South Shields, England

  @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

• 
  EmSatch (@EmSatch) reported 18 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  CazzaW (@CazzaW) reported 21 minutes ago from Walker Gate, England

  Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems

• 
  Mr Smoggie (@PaulCraig24) reported 25 minutes ago from South Shields, England

  @virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks

• 
  claire🐱🐾🐾 (@clairekitty12) reported 26 minutes ago from Gateshead, England

  @virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area

• 
  Paul Jukes A874036 (@UnicornRunning) reported 35 minutes ago from South Shields, England

  @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

• 
  CazzaW (@CazzaW) reported 38 minutes ago from Walker Gate, England

  @virginmedia down in Newcastle? How am I meant to work?

• 
  Alvin TX Fernandez (@allymcgeorge) reported 38 minutes ago from Whitley Bay, England

  @virginmedia hi I need to cancel an engineer appointment but clearly you've made this difficult to do. Any thoughts?

• 
  The Geordie Villan (@geordievillan1) reported 40 minutes ago from South Shields, England

  3rd dayin a row on hold to @virginmedia to cancel my TV package and again its over 45mins no answer. Shocking customer service like.

• 
  Jamie Davison (@jamie_davison1) reported 44 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  Helen Embleton (@HelenEmbleton1) reported 45 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  Stu (@tenchylad) reported 49 minutes ago from Sunderland, England

  @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

• 
  Paul Jukes A874036 (@UnicornRunning) reported 52 minutes ago from South Shields, England

  @gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)

• 
  Rockcliffe Files (@RockcliffeFiles) reported 58 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  alexander jordan (@alexanderjordan) reported 9 minutes ago

  . @virginmedia network down since Tuesday. Entirely down Tuesday, intermittent Wednesday, down again today, you keep changing the status and then advise to wait 21 hours to book an engineer, that would mean earliest visit Monday provided you don’t change the status again.

• 
  Robbie Humphries (@RobbieH1972) reported 10 minutes ago

  @TheNotoriousMMA @LOCthedreamer2 Ireland 🇮🇪 needs an alternative news channel to the government funded stations like Rte/ newstalk/ virgin media etc until then things will not change as we have s generation who solely watch this absolute garbage… we need an alternative like GB news in the uk …

• 
  Keith A Pearson (@keithapearson) reported 10 minutes ago

  Genuinely, if there's a more incompetent company in the UK than @virginmedia, I'd be amazed. How a company can treat customers so abysmally and continue to operate is beyond me. No wonder they lock us into two-year contracts. 🤬 @MartinSLewis - I hope you've got a file open on Virgin Media.

• 
  William Bell (@Wmb1877) reported 10 minutes ago

  @Just_Katie_x @virginmedia Had a similar problem with them years when cancelling due to moving house. Absolutely useless would never use them again.

• 
  andrhay (@andrhay12) reported 11 minutes ago

  @virginmedia when will the problem with TV and broadband in the SE1 be fixed this has been ongoing for 2 weeks now. Intermittent broadband and tv for 2 weeks. last 3 days no TV services - no updates

• 
  Percival Merganser (@lennylaw) reported 14 minutes ago

  Really good point from Steve. 0345 454 1111 How did I find the number? Went to the “accessibility support” tab on the My Virgin Media app. Always imagine you have a disability. Did they ask? Did they arse. Goes straight to the helpline.

• 
  Alan (@alantucker) reported 19 minutes ago

  Finally got rid of @virginmedia broadband, TV and telephone services. Broadband is now supplied by @toobbroadband with a TV streaming service from @skytv

• 
  Hugh Terry 💙 (@Hugorelly) reported 20 minutes ago

  I'm sorry but I can't seem to pick up @rewindtvuk via @virginmedia 😒 Could you fix it for me please?

• 
  Percival Merganser (@lennylaw) reported 24 minutes ago

  People moan about @virginmedia but I’ve had great service from their phone guys. Once you’ve found the number.. Internet/wifi been glitching. Indian lad, super helpful, checked and diagnosed in minutes, engineer coming tomorrow, new upgraded router arriving Monday.

• 
  cari_lou (@swlondonraised) reported 27 minutes ago

  @virginmedia And to top it off my data is so bad I'm having to stand by my window its actually laughable if i wasn't so bloody angry