Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE10, NE88 and NE9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Consett |
Total Blackout | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
@virginmedia down in Newcastle? How am I meant to work?
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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Mike Moody
(@classicm) reported
from
Newcastle upon Tyne, England
@virginmedia All my tv, broadband and phone services are down. Nobody available from Virgin to help. Done all the usual checks and still off.
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Trid
(@TrevorRidley) reported
from
Whitley Bay, England
@Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer
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Keith Dawson
(@KeithRwc) reported
from
Washington, England
Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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Liam (Tinybuddy)
(@liam_Tinybuddy) reported
from
Newburn, England
@virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help
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LadyDi
(@didixon74) reported
from
Ryton, England
@virginmedia I have a problem with my red button not working for sky sports football not working, how can I get this issue resolved please
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia In October agreed new contract, came to install last week got new router and have since cancelled the packages that was agreed. I am now been charged more and getting less services. Tried to resolve last week over the phone & not no further forward so just want to cancel now.
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Maxine Tennet
(@maxinetennet74) reported
from
Walker Gate, England
What will it take for @virginmedia to actually sort out an account after a bereavement??? 3 months later, endless calls and empty promises. Continued anxiety and distress for an elderly woman is not the bereavement service I’d expect. Appalling.
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I know my line is spoofed, when an incoming call from a foreign country is giving out I’m not wrong number as I’m being spoofed I am technically aware of this I used to provide support for a very large telecommunications company
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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LadyDi
(@didixon74) reported
from
Ryton, England
@_ItsLewis18_ @virginmedia I managed to get onto live ch at t and they have done something to fix it. Thank you
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David Pearce
(@pearceswan) reported
from
Blaydon-on-Tyne, England
@virginmedia I spoke to them the other day they told me that you do not record any time when the broadband drops out only when a customer calls in so please can you get this sorted out thank you
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Wakey wakey @virginmedia shoddy service not to update a LOT of the UK on broadband problems
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LadyDi
(@didixon74) reported
from
Blyth, England
@virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks
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David Pearce
(@pearceswan) reported
from
Newcastle upon Tyne, England
@virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
from
Dunfermline, Scotland
@virginmedia Why is it after our web chat tonight promising action all the orders and appointments have again disappeared from my account!!! I was only just re-promised by the 27th March!! What is going on? @Ofcom please help me here
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Kathryn Sales
(@kathrynsales) reported
@virginmedia Hi, nothing on service status page but when I called CS they said there will be issues until the end of the month. However, there has been a marked change in our experience since new router (eg being kicked off video calls during work etc) which hasn’t ever happened before.
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Ibne amin
(@bneamin) reported
@virginmedia Yes. And the response I got from the support team is ridiculous. Never heard anything like it n my 18 years working in IT industry.
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Daniel Parr
(@Dan_1794) reported
@virginmedia Previous to speaking to this rude person we spoke to someone else who even said it sounded like we were paying too much. This rude individual just didn’t want to be on the phone and because of that you have now lost our service P2
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bUTTONpUSHER
(@buttnpusherdiy) reported
Can’t wait to be rid of @virginmedia and their poor excuse for broadband!!!!!
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ReeceVisuals
(@ReeceVisuals) reported
@virginmedia No, my broadband is so slow. We pay £50 pm and I can barely stream HD YouTube videos. I’ve restarted it and it still makes no difference , it keeps cutting out constantly too
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Samuel Smith
(@SinSmithie) reported
@virginmedia is there a problem in the BN1 area?
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WRESTLING
(@jawaid_mr) reported
@virginmedia can rebooting help my wi-fi upstairs Will I get a signal and also will that security weakness disappear as well if you respond to me tomorrow morning
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Anna flynn
(@Annafly71686058) reported
@virginmedia hi i cant message u privately for some reason, i joined with an 18 month cobtract no con fee and 3 months free yet was charged month 2 n 3 complained about hardship and asked for my food money back n was blanked both times i had one issue with a service provider
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Marp1
(@chappra1) reported
@virginmedia The internet is slow and keeps cutting out and speed at the best is less than a third what you say it should be