Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Newcastle upon Tyne, South Shields, Washington, Sunderland, Wallsend, Gateshead, Jarrow, Consett, Blyth, North Shields, Blaydon-on-Tyne, Borough of North Tyneside, Chester-le-Street, and Seaham.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	6 hours ago
South Shields	Total Blackout	9 hours ago
Washington	Internet	2 days ago
Newcastle upon Tyne	Total Blackout	3 days ago
Newcastle upon Tyne	Wi-fi	4 days ago
Newcastle upon Tyne	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  Paul Jukes A874036 (@UnicornRunning) reported 19 seconds ago from South Shields, England

  @virginmedia Lots of people are complaining about this on the customer forums. We've had very little downtime since the separate router was connected, it's suddenly gone to pot and seems to be a general issue at the moment.

• 
  🦦 Helen (@vitosauras) reported 7 minutes ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  David Pearce (@pearceswan) reported 9 minutes ago from Newcastle upon Tyne, England

  @virginmedia If there is any tools that you can suggest I use to solve my issue it will be greatly appreciated, I don’t mean to mean in your position but I just would like to know exactly what you can do SHAW at the end of the day I’m assuming you’re going to tell me to go to technical help

• 
  Steph. (@stephwales_) reported 12 minutes ago from Gateshead, England

  A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia

• 
  Scott Noble (@ScottN1504) reported 16 minutes ago from Newcastle upon Tyne, England

  Has anyone ever sent anything back to virgin media before? Need some help if possible

• 
  Bella (@SharBella72) reported 21 minutes ago from Sunderland, England

  @virginmedia internet is down, again in Sunderland area.

• 
  liam sholder (@liamsholder91) reported 23 minutes ago from Newcastle upon Tyne, England

  @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

• 
  Pete Irving (@ZicoPete) reported 24 minutes ago from Sunderland, England

  @virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.

• 
  Edan Kidd (@KiddEdan) reported 31 minutes ago from Whitley Bay, England

  @virginmedia two nights in a row the internet goes down, yous are a bag of shite

• 
  David Pearce (@pearceswan) reported 32 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I’m on phone to VCC,29 mins,line being SPOOFED,GETTING SCAM CALLS, daily,,advisor just cut me off,am vulnerable customer,disabled,agent not understand,what I. Talk about,amazing naff service 23 years a customer

• 
  Craig Smart 💙 (@CraigSmartUN) reported 39 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Deggsy™ (@Deggsytweets) reported 39 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 42 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  Carl Walsh (@Carl_Walsh33) reported 45 minutes ago from Wallsend, England

  @virginmedia I look forward to the money off the bill for the issues.

• 
  liam sholder (@liamsholder91) reported 45 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Jamie Davison (@jamie_davison1) reported 48 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  LadyDi (@didixon74) reported 53 minutes ago from Blyth, England

  @virginmedia please can some one contact me about my unresolved complaint. Genuinely worst service I have aver received, want to cancel my contract as I have lost all confidence in your service. Over 4 hours on the phone in the last week and still no further forward. Thanks

• 
  Sam (@purplelime) reported 56 minutes ago from South Shields, England

  @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

• 
  Gareth Miller (@geemiller71) reported 56 minutes ago from South Shields, England

  @virginmedia Dont wanna air my business over a feed. Asvised phone we got was outa stock. Faulty phone . Was gonna exchange bit out of stock.i had to cancel contract then take a new one out. But send phone back but wife hasnt a spare???

• 
  Paul Jukes A874036 (@UnicornRunning) reported 59 minutes ago from South Shields, England

  @virginmedia Nothing reported when I checked before tweeting. Seems to have stabilised for now but must've dropped 15-20 times in the last 48h. No faults were reported on the site when my father-in-law had a complete loss of service a couple of months ago, but it was reported on the helpline.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stato (@mattflack90) reported 6 minutes ago

  @Stsantek @virginmedia contract was up for renewal, new company offered me better terms, told Virgin im leaving, followed the rules on cancelling at end of contract. then got billed again, virgin said id signed up to a new 24mnth deal, couldnt provide evidence, had to go to the ombudsman to cancel it,

• 
  SUFI (@SlientPixel) reported 7 minutes ago

  @InternetH0F I mean in the uk literally a week ago one of our virgin media got fined 28m for making hard to cancel

• 
  Jordan || Dean Kinnie || (@ECTXPLXSM) reported 9 minutes ago

  @virginmedia @TheRealRokib Its been down for some people for days this isnt quick enough

• 
  steveo (@fluffybubbles73) reported 17 minutes ago

  If you are ever thinking about changing internet providers , unless it’s the only one left in the world never ever get @virginmedia it’s customer service is worse than awful

• 
  tenaciousV (@tenaciousV56) reported 18 minutes ago

  @TheParty1sOver @virginmedia Same here. I just left EE, but still on till 30th though. Trying to switch but other sites seem to be having tech errors?

• 
  calnorth (@CCalnorth29046) reported 22 minutes ago

  @davidkurten Oh..thats why the fined Virginmedia £29m. There's me reading it was bad Customer service and twisting *****.

• 
  Enzo Ferro (@EnzoFerro2023) reported 23 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Very sorry for your loss. I left virgin media a few years back after very poor service and I am hearing lots of examples recently of why I will never return.

• 
  Michelle Beckett (@MichelleBeckett) reported 23 minutes ago

  @UglyGeezer @virginmedia I’m so sorry, Lee. That’s awful. Thinking of you

• 
  Amy Heppingstall (@AmyHeppi) reported 30 minutes ago

  @virginmedia What a nightmare it is to be a virgin media customer terrible wifi ALL week and now the tv box doesn’t work - honestly investigating moving to Sky as I’m not getting the service I’m paying for!

• 
  CJ 🍉🌈 (@____CJ______) reported 34 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They are so out of touch it's unreal. I recently had to phone virgin media "bereavement and critical illness line", a relative has terminal cancer, but yet they can't offer monthly rolling contracts? We had to sign up for a min 2 year contract? It's disgusting. I'll never go VM!