Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| South Shields |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
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Mr Smoggie
(@PaulCraig24) reported
from
South Shields, England
@virginmedia She has tried but every time they say they can’t help if she hasn’t got her password! Can I chat to someone about this as there are personal issues. I understand that this may be difficult as it is not my account. Thanks
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liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
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Sarah
(@Rainbowztwit) reported
from
Whitley Bay, England
.@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Fraser Porter
(@TheFraserPorter) reported
from
Newcastle upon Tyne, England
@virginmedia twice in 2 months that my hub 5 has completely gone down with a flashing red light and won’t work, I’ve had to book a technician for it both times. Costs too much for this to keep happening!
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Mr Smoggie
(@PaulCraig24) reported
from
Whitley Bay, England
@virginmedia my Mam has been trying to sort her mobile out today. As she can’t remember her password or security answer, she has been unable to access her account to cancel it. Can you let me know what she can do?
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neville Holland
(@N3v48) reported
@virginmedia Of course this is the go to fix for all internet issues. Along with the router all of the devices were reset. Wifi sign drops frequently, but the bandwidth is normal as soon as it reconnects.
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Sean Jones
(@TheRegista56) reported
@virginmedia No. I’m going to need you as the service providers - who I pay for my service - to provide a technical response. Cant see what use I will get from a forum where everyone else is having problems but are also being ignored. This is a technical issue of your making.
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Huh?
(@Kwamz28) reported
@virginmedia Yes, my problem is how can I live 5 mins from your main headquarters yet I'm only getting ⅒ the speed I'm promised?
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Gareth Kerrigan
(@GarethKerrigan) reported
@MartinSLewis @virginmedia are OK but I've had a problem or 2 which they fixed slowly. The biggest problem is the rising prices which they do way to often.
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Matt Simensky
(@Borderland77) reported
@virginmedia hello. I currently have 2 complaints with you. I lodged them a month ago and have not had a response. Happy to share the complaint numbers over a dm if you can help. Please don't ask me to call customer services. I don't have the stomach!
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Billy Lenihan
(@billy406) reported
@virginmedia Reset the router a number of times. Have been told it’s an outside fault by customer services
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John Griffith-Jones
(@John_gjones) reported
@virginmedia I understand the equipment situation but I have upgraded my router to mirror the performance and make sure I can use 1gb on my network. I got around 950mb when I first got it so the problem is not my end. It has also made the news about people getting poor speeds from virgin.
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Craig Groves
(@pantha007) reported
@virginmedia My wifi is appauling (SH3). After running the "Network diagnostic tool" it tells me all my devices are too far away (including the ones in the same room as the SH3). Ihave been trying to phone to no avail (as live chat seems no longer available), please help
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Stuart Glass
(@StuartGlass6) reported
Trying to talk to someone at virgin media is literally impossible Its not stop ridiculous questions And literally say **** off go on line Trying to upgrade my package I will just pay off what I owe than bin it When u do get through its someone in timbuktu cant speak English
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Gary Flint
(@gazzaflint1971) reported
@virginmedia Sorry but as of your engineer your talking rubbish! If a Xmas tree can block the signal how the he'll does it go through brick walls? And belive it or not we have not got tree up now as its Feb.