Virgin Media

Virgin Media Outage Report in Gateshead, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Gateshead come from postal codes NE8, NE82 and NE11.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 07/18/2024 15:40

July 18: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, North Shields, Washington, Cramlington, Hebburn, Wallsend, South Shields, Jarrow, Whitley Bay, Bedlington, Consett and Blyth.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Phone
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead TV
United KingdomSunderland Internet
United KingdomNorth Shields Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Longbenton, England

    @virginmedia @panzerfaust81 Any chance we can cancel as your customer service team hang up after waiting an hour on hold? Sick of your dreadful service. Please contact me as this is a joke. Need to leave due to moving home and you make it even harder @Ofcom

  • iYogaBody Tatiana M Newton (@iYogaBody) reported from Whitley Bay, England

    @virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia

  • chrismayes .💙#FBPPR #FBPE You have no authority here johnson (@chrismayes) reported from Whitley Bay, England

    Hey @virginmedia #DontFundGBNews or i terminate my contract with you.

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia Your team still do not answer the phone. Constantly on hold and then they hung up on my partner yesterday when she got through. The box will be left outside the address for you to collect because we have been trying to cancel for a week now and it is a joke. #poorcustomerservice

  • beyond_vinyl BEYOND VINYL (@beyond_vinyl) reported from Newcastle upon Tyne, England

    @vmbusiness @virginmedia my phone and broadband is down (#NewcastleUponTyne city centre) we are in a pandemic and I have nothing else to do so need internet!! Any idea when service will be restored??

  • john_barrass John Barrass (@john_barrass) reported from Cramlington, England

    @virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service

  • simplyajblog Abbie✨ (@simplyajblog) reported from Dunston, England

    @katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!

  • HebburnCurly Mark Wilson (@HebburnCurly) reported from Hebburn, England

    @virginmedia Hi, can I add a telephone line to the broadband package that I already have? Looked on your webpage and it’s all bundles with no option to add anything to the service I already purchase

  • martin_avery Martin Avery (@martin_avery) reported from Newcastle upon Tyne, England

    @virginmedia are you having problems with your broadband connections in the NE15 area ?, it’s been rubbish over the last few days

  • 1slandmonkey Benjamin Spurling (@1slandmonkey) reported from Washington, England

    @virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.

  • Jacq_Critch Jacqueline Critchley (@Jacq_Critch) reported from Longbenton, England

    @virginmedia @Steven_Smith89 I’ve tried reaching out via the telephone number provided on your website, however despite numerous attempts I have failed to speak to anyone & a fault at your end meant that the line went dead yesterday as I got through... why do you make this so difficult? PLEASE HELP 🙏

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia any chance you can reply since your customer service department have just hung up after waiting an hour to get through. So sick of your terrible customer service hence why i want to leave. #virginmedia #poorcustomerservice #cancellation

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia broadband constantly disconnects, contacting you via phone is a total waste of time. How do I get this issue sorted?

  • Steven_Smith89 Steven Smith (@Steven_Smith89) reported from Newcastle upon Tyne, England

    @virginmedia It has been over a week trying to contact you and it’s impossible. The contract needs to end on 04/03/21. Your service makes things 10x harder than any other provider.

  • Beardyknave Tommy Rotten (@Beardyknave) reported from Shiremoor, England

    @james_cooney @virginmedia I ended up talking to someone else who gave me the deal I was after straight away, such a **** on. If you're able to do something just do it, I have **** to do.

  • Wilbaharris Paul (@Wilbaharris) reported from Whitley Bay, England

    @virginmedia What an absolute shower of **** your customer services are, goodbye don’t contact me again!

  • Look_North Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia your WiFi and service is a disgrace. Constant outage, hopeless WiFi range, unreachable "support". And now you're putting my bill up? Utter joke.

  • donnawatson76 Donna watson (@donnawatson76) reported from Dunston, England

    @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

  • chrissielouenid Chrissie (@chrissielouenid) reported from Newburn, England

    @virginmedia poor service strikes again !

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jaxon_000 JB (@Jaxon_000) reported

    @virginmedia Will you be offering any reimbursement for lack of service ?

  • FreemanOfYork Bruce Whitehouse (@FreemanOfYork) reported

    @virginmedia It’s account specific. I’ve been mis-sold an upgrade which was supposed to happen yesterday. It turns out the upgraded service is not available in my area

  • kara44234 KaraS4234 (@kara44234) reported

    @virginmedia We have tried everything, I have contacted customer services Friday and they tell me nothing is wrong well unfortunately there is and its the WiFi and its utterly rubbish, had no issues with all previous supplies now stuck in a contract and about to go & pay 300 to a mesh portal

  • JmilnerPharm James Milner (@JmilnerPharm) reported

    @virginmedia What’s the point I’ve already spent over 4 hours on the phone to them it always ends with someone will call you in 72 hours - latest one was 9 days ago and still waiting. Until someone can confirm who can help me I’m not interested in wasting more time

  • Dusty19646 Martin COYS (@Dusty19646) reported from Hillingdon, England

    Anybody else have problems contacting Virgin Media about broadband issues, waited on phone for an hour yesterday then said other person has hung up? Is it because I have been a customer to long and should charge my whole TV and broadband package.

  • _Golf_floG_ Average to poor golf for fun (@_Golf_floG_) reported

    @virginmedia already done that. this is same as what was said before. try this try that instead of saying that there might actually be an issue with the router and sending out a hub 4

  • chandjethwa Chand Jethwa (@chandjethwa) reported

    @virginmedia lost internet connection in Birmingham, the usual issues. What’s is going on?

  • Jaxon_000 JB (@Jaxon_000) reported

    @virginmedia Hi. The WiFi came back on about 11pm last night however as my security system relies on this WiFi it is very disappointing & concerning that it was not working for 8 hours.

  • FeelitWorking aka James Bond (@FeelitWorking) reported

    @notdan @ConnerLeo This is odd, I will try on a different network later. I am getting errors when using my existing email and password and "signup not available" on trying to create a new account. That's using the phone app I installed months ago. Tried via vodafone and virginmedia so far.

  • Every1chris Christopher Lake (@Every1chris) reported

    @virginmedia 10,000 tweets wouldn't be enough to cover the litany of problems. Currently on hold AGAIN trying to resolve. Dreadful service