Virgin Media outages and service status in Gateshead, England

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, North Shields, Seaham, Newcastle upon Tyne, Jarrow, Bedlington, Chester-le-Street, Gateshead, Wallsend, Washington, and South Shields.

City	Problem Type	Report Time
Sunderland	Internet	2 days ago
Sunderland	TV	3 days ago
North Shields	Internet	5 days ago
Seaham	Internet	5 days ago
North Shields	Wi-fi	5 days ago
North Shields	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

• 
  🦦 Helen (@vitosauras) reported 10 seconds ago from Gateshead, England

  @virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.

• 
  Simon Bewick (@SimonBewick) reported 4 minutes ago from Whitley Bay, England

  Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

• 
  liam sholder (@liamsholder91) reported 8 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  Deggsy™ (@Deggsytweets) reported 14 minutes ago from Sunderland, England

  @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

• 
  Paul Jukes A874036 (@UnicornRunning) reported 17 minutes ago from South Shields, England

  @virginmedia The Hub is in modem mode connected to a separate wireless router as the Hub's WiFi has been poor since we got it, so technically it's a wired connection. Router's connection is lost when it drops so no devices can connect wirelessly. Has been stable for about 3 hours now.

• 
  Mr Smoggie (@PaulCraig24) reported 18 minutes ago from Whitley Bay, England

  @virginmedia Unfortunately not. The issue is she doesn’t receive any communication from Virgin apart from a monthly text with the link to her account. As she has no password etc she can’t access it

• 
  Paul fletcher (@P25_Fletch) reported 20 minutes ago from South Shields, England

  @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

• 
  liam sholder (@liamsholder91) reported 21 minutes ago from Newburn, England

  @virginmedia won't even let me over the automated service

• 
  Craig Smart 💙 (@CraigSmartUN) reported 24 minutes ago from Gateshead, England

  @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

• 
  Bob Scott (@scotty8461) reported 30 minutes ago from Shiremoor, England

  @virginmedia wifi speed is disgustingly slow in NE 27

• 
  Robby #CelebrateNeighbours (@RobbyRSSRobot) reported 32 minutes ago from Newcastle upon Tyne, England

  @virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.

• 
  Trid (@TrevorRidley) reported 33 minutes ago from Whitley Bay, England

  @Designer_Ross @SkyHelpTeam @virginmedia Yeah that’s the issue I’ve come across . Slow download speeds but always reported at just above the payment threshold. It’s got worse recently

• 
  Sam (@purplelime) reported 38 minutes ago from South Shields, England

  @virginmedia No, service page still says all services are fine but my landline still not working.

• 
  liam sholder (@liamsholder91) reported 39 minutes ago from Newcastle upon Tyne, England

  @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

• 
  🦦 Helen (@vitosauras) reported 41 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 44 minutes ago from Whitley Bay, England

  @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

• 
  LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported 48 minutes ago from Whitley Bay, England

  @virginmedia Yep. Intermittent service

• 
  NETheatreGuide (@NETheatreGuide) reported 51 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Mazza 66 (@66_mazza) reported 52 minutes ago from Newcastle upon Tyne, England

  @virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????

• 
  David Pearce (@pearceswan) reported 57 minutes ago from Newcastle upon Tyne, England

  @virginmedia I’ve tried to use the add-on service as being a broadband customer I’m able to download to the O2 app however I cannot sign in as I do not have a mobile number and it will not accept my landline, can you help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary (@garyjdale) reported 3 minutes ago

  @virginmedia Good Morning, can I speak to someone about my internet please? I have no service at present. It says there’s a fault in my area but nothing about a total loss of service 🤔

• 
  Stuart Layton (@shooter1981) reported 5 minutes ago

  @virginmedia how do I get in contact with you??? Awful experience so far. Over 2 hours on hold so far, online chat kicks me out. Not even been able to activate my account or install equipment and now unable to cancel. Glad I won’t be proceeding with you !!

• 
  sam ☄️🔥🏳️‍🌈 (@cleantethemiser) reported 6 minutes ago

  @virginmedia is there a power outage as some of my channels are missing such as Sky Crime, U & Gold? I've been on the ChatBOT for three hours with no reply and no answering the phone.

• 
  Cheryl Chau (@CherylChau1029) reported 6 minutes ago

  @VirginMedia Help! 🚨 24hr+ OUTAGE and billing error (£33.99 quote vs £78 email). Waited 2 hours on phone with no answer. Fix this or I will cancel under the 14-day cooling-off period. #VirginMedia #CustomerService

• 
  nicky kaleniuk (@nickytrickster) reported 8 minutes ago

  @virginmedia urgently trying to get through to customer services as my emails have gone down and was on hold with the most annoying music, and then was cut off dead at exactly 2 hours.

• 
  SpennysGamingChannel (@spenny7) reported 10 minutes ago

  @virginmedia I received an email to upgrade my set top box to the new one so I can receive Sky Atlantic but when I click on the link to go to the chat, I end up in a loop with the Bot asking my name then saying I’ll pass you onto a specialist before the loop starts. Help!!!!!

• 
  Santhosh🌏🕊️ (@SubraSanthosh) reported 13 minutes ago

  @virginmedia the internet and phone lines have been down in my house since last 2 days and you have an ETC of 2 more days to fix the issue. Will definitely not renew my contract with Virgin Media.

• 
  BelfColm (@BelfColm74) reported 13 minutes ago

  @virginmedia is virgin down in Belfast? Or just me?

• 
  Barry Fry (@nohummus99) reported 14 minutes ago

  @virginmedia fix my Internet please. In the area of Hanwell, WEST Ealing, London.

• 
  Coops (@dancooper05) reported 16 minutes ago

  @virginmedia I need to raise a complaint with a door to door seller. Please can you send a number to contact immediately