Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE10, NE9 and NE88.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Gateshead, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside, Bedlington and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Consett |
Total Blackout | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Les(piggypics)Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.
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Bodh
(@Bodmall) reported
from
Shiney Row, England
@virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Adam Baker
(@Adam_baker1490) reported
from
South Shields, England
@virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡
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Lisa
(@LisaSmythe_RNA) reported
from
Gateshead, England
@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ninja Embellish
(@pastymuncher86) reported
@virginmedia hello, been trying to contact someone on your live chat for ages with no response. Also tried calling but had no response, I know you're busy but I'm still trying to resolve the issue of the Joshua fight and no one is responding to me.
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bacon
(@BaconCheeseZ) reported
@SquidGaming @virginmedia It's **** awful here too and I'm a good 80ish miles from your location. The entire network has been utter dog **** this last month or two, if not longer. Same lack of response or actual care for us too.
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denise clark
(@clarky609) reported
@virginmedia On the second appointment engineer called customer service who the tried to sell a dearer package for 92 pound instead of original quote she was worried and in tears and is now worried that money will be taken out when she is not expecting it.
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Jason_Atkins
(@Jason_Atkins) reported
@virginmedia No known issues apparently which just means your service is terrible in general these days, been like this for a month basically will be cancelling tomorrow.
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J.B
(@BIGTED1967) reported
@virginmedia When I have a spare couple of hours up spare I will, or just cancel the Direct Debit that should solve it.
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K Don
(@KDon78567212) reported
@virginmedia yes- I do. I should add that I have been experiencing this issue since last June. I was on phone more than 5 hours trying to get this sorted. I have just found out that you have extended my contract for 18 months without acknowledging me. I have been with you for the last 13years
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Anna Streeter
(@anna_streeter) reported
@virginmedia Hello - internet is awful in CM23 3FR, anything being done to rectify ?!
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JD
(@Its_JayD__) reported
@SquidGaming @virginmedia I have had the exact same issues with virgin since lockdown their network isn't capable of dealing with everyone working from home. Ofcom should be holding companies accountable for this instead of download speeds only!
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Suzy 🌹
(@Lovehasnowords1) reported
@Esarubbish @virginmedia I think we're seeing the start of a 2 tier benefit system, those who are on legacy benefits, unpaid carers,& disabled recieved no extra financial support in Rishi Sunak CV19 financial support budget, & excluded UK recieved nothing, looks like virgin eligibility also excludes
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denise clark
(@clarky609) reported
@virginmedia It’s a long story, package was ordered initially was self installation but we called stating we required an engineer, engineer booked turned up but customer service cancelled the order which we did not know until the engineer spent hours on the phone, we rang again new engineer