Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 02/26/2026 21:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields, Seaham, Whitley Bay and Bedlington.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSouth Shields Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Internet
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    @virginmedia My new sim that uv sent won't work 'network locked' can't log in account online as it's sending me a verification code to the number which now won't work. And ur shops are still shut. Please advise. As currently I have no phone access.

  • mackemviking David Kinmond #FBPE #resist 🇪🇺 (@mackemviking) reported from Seaham, England

    @tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all

  • GraemeHopper Graeme Hopper (@GraemeHopper) reported from Gateshead, England

    @virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH

  • 1HowardWalker Howard Walker (@1HowardWalker) reported from Walker Gate, England

    Broadband from @virginmedia down in NE7 area

  • bigpapablu Rich Oliver (@bigpapablu) reported from Whitley Bay, England

    @garyrbarton @virginmedia Rule of thumb: hang up

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    For the umpteenth time this week @virginmedia WiFi has cut out. This time 15 mins before end of film. Apparently no service issues in my area 🙄 #virginmediasucks

  • paddyrat Paddy R (@paddyrat) reported from Blaydon-on-Tyne, England

    Today’s world-beating abysmal customer service is provided by... @virginmedia for the second time this week! 👏🏼👏🏼

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔

  • jayneecook Jayne Cook (@jayneecook) reported from Whitley Bay, England

    @virginmedia have had awful connection today and yesterday for the 3rd time in as many weeks. Impossible to work from home - it’s actually embarrassing for me.

  • Rob259 Robert Richardson (@Rob259) reported from Whitley Bay, England

    @virginmedia how come we can have WiFi on a fcking plane these days, but I can’t go upstairs to my bathroom n keep a signal !!!!!

  • MajorManor lee major (@MajorManor) reported from Newcastle upon Tyne, England

    @virginmedia Got no Wi-Fi Have you got a problem with your Wi-Fi in NE15 Newcastle upon Tyne it is on and off and up and down more than a prostitutes knickers

  • chefstevennorm1 chefstevennorman (@chefstevennorm1) reported from Gateshead, England

    @virginmedia your wifi is down again

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!

  • AndyG1508 Andy Gardner (@AndyG1508) reported from South Shields, England

    @virginmedia Are you having problems I have no internet or tv at the moment?

  • john_barrass John Barrass (@john_barrass) reported from Whitley Bay, England

    @virginmedia do you have the link for checking broadband issues in my area plz. Internet is down again has been down for 4 hours.

  • tenchylad StuT (@tenchylad) reported from Sunderland, England

    Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.

  • fossdog_ Jake Fossey (@fossdog_) reported from Stanley, England

    @virginmedia Netflix & amazon is not working on my virgin box

  • justraffers helen rafferty 🌹 (@justraffers) reported from Newcastle upon Tyne, England

    Still not back on @virginmedia any ideas when service will resume

  • Peterst06328885 Peter stephenson (@Peterst06328885) reported from Walker Gate, England

    @virginmedia i cannot get to contact anyone as i cannot remember what my original email and password was ,so i cannot log in to my virgin media app ,i have two different virgin sets but both hand sets are not working properly ,i have changed batteries but still have issues

  • HelenWFreeman Helen Freeman (@HelenWFreeman) reported from Whitley Bay, England

    @virginmedia what’s the crack with the horrendous service for the internet today, every 10 minutes rebooting the router

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PhillThornhill Phill Thornhill (@PhillThornhill) reported

    @virginmedia I was told there was a problem with Virgin and Netflix and it would take 7 days to resolve.

  • man_likemike Michael (@man_likemike) reported

    @virginmedia I've been getting overcharged for the last 2 months I've spoke to use both times this has happened. I've not had a refund nor has anyone got back to me. I want to now cancel my subscription

  • CoplandGary Gary Copland 🟥🟨 (@CoplandGary) reported

    Virgin Media are seriously getting on my nerves with broadband & TV service dropping out.

  • MrsFitzattheBay Dawn Fitzpatrick (@MrsFitzattheBay) reported

    I work for the Virgin brand, and the brand strives for outstanding customer service. What happened @virginmedia? Please, please resolve this for me and redeem yourselves!

  • MyKomment x 💙 (@MyKomment) reported

    @JenClone @noodles_nood @virginmedia 'If' you can have virgin at your new address, they say they can move the contract over If you are out of their service area (as in they cant provide it then disconnection fees don't apply But, if you choose to discontinue and they provide the service at the new address then (1/2)

  • Steviebearsdad Steve holt (@Steviebearsdad) reported

    @virginmedia So I'm left chasing it once again, instead of your company (I appreciate its not you) sorting it out as your company caused the damage.

  • Pabl0Blanc0 Pablo Blanco 🇪🇸 (@Pabl0Blanc0) reported

    @virginmedia 4th outage in a week, and you've got the gall to send me an email with a £16/month rise in my bill! You're having a laugh, surely?

  • HornchurchSteve Steve Fair (@HornchurchSteve) reported

    @virginmedia Over a month now with no phone, broadband or TV. The Virgin Marketing Director offered to help, but nothing happened. I'm just gonna cancel the direct debit and you can take legal action. Removing all your equipment tonight and leaving it off our property.

  • oxford_guthier Christian Guthier (@oxford_guthier) reported

    Virgin Media chat bots are even more unhelpful than their support staff. 😟

  • JTPPlays JTP (@JTPPlays) reported

    @virginmedia Yes we did, but we've had a message this morning saying maintenance has been done and completed and its working properly again now so problem solved, thanks for responding on here