Virgin Media outages and service status in Gateshead, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Gateshead, including 0 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- Internet (67%)
- Wi-fi (17%)
- TV (17%)
The latest reports from users having issues in Gateshead come from postal codes NE9 , NE10 and NE11 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Wi-fi | 1 day ago |
|
Newcastle upon Tyne
|
Internet | 2 days ago |
|
Newcastle upon Tyne
|
Internet | 7 days ago |
|
Sunderland
|
Internet | 8 days ago |
|
Sunderland
|
Total Blackout | 8 days ago |
|
Newcastle upon Tyne
|
Internet | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Allan Davis (@AL_SNR58) reported from Sunderland, England@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@virginmedia No sorry I'm meaning the Internet on my virgin mobile phone is slow
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Allan Davis (@AL_SNR58) reported from Sunderland, England@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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Allan Davis (@AL_SNR58) reported from Sunderland, England@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, EnglandFor all the poor sods like me who had nothing but trouble today! #VirginMedia #Virginmediaoutage
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L🍩ui💲e (@RobbyRSSRobot) reported from Newcastle upon Tyne, England@anemoneproject @virginmedia @virgeinmedia The account is suspended now. I'm going to guess a disgruntled customer!
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Gill Anderson (@gilly562) reported from South Shields, England@virginmedia no virgin mobile service, can’t make calls, can’t text or receive. No 4G. Been like this for an hour!! PLEASE CAN SOMEONE AT VIRGIN RESPOND!!! Lots of unhappy customers
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Amy McCord (@amymccordx) reported from South Shields, England@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
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Scott Ilderton (@scottilderton) reported from Gateshead, England@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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gordon (@gordysocceruk) reported from Gateshead, England@virginmedia How long is this outage going to last been off for neatly 4 hours.
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Simon Clark (@Clarquey) reported from Walker Gate, EnglandHi @virginmedia. Trying to call, text, WhatsApp my wife today attempting to sort out our children etc and completely unable to. My contract has just been increased. Pretty shocking service and I'm paying more! I would expect some compensation at the very least 😡 #VirginOutage
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AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, EnglandLooks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sq (@squarris) reported@virginmedia I hope so. It’s been working great for 7 years. All of a sudden it’s sketchy as heck. Somethings wrong and we’ve been trying for days for someone to help us.
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Mark Eatock (@meatandpotato) reported@virginmedia 200mb and I’m getting between between 30 and 60!! Not got anything hard wired as I refuse to have wires all over the house!!! My neighbour over the road has sky broadband and my devices pick up their signal stronger than mine from you!!! Not good enough
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Rebecca Hirst (@BarbisShaw) reported@virginmedia I got through to pay the debt to try to sort my credit rating out, and the guy said someone would send some details so I could make a complaint about the situation. Reader, nothing was sent. Shocking, huh?
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Jen Son 💙🌈🙏🏻✝️🇪🇺🌻🐈⬛🐈 (@yellowjennyrose) reported@virginmedia I doubt it, been having problems since it was installed last year. We know when a script is being read and they don't have a clue. If its not sorted we will leave as soon as we can.
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Martin Riddle (@Martrid) reported@virginmedia Please can you supply an email address to submit a complaint.
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Scott Garrett (@garrett_golf) reported30minutes on hold trying to get through to customer service @virginmedia #auful
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Helen Savage (@HelenSa32012415) reported@virginmedia Am really getting fed up - this email does not work either. Are you hoping I will just give up on my complaint. Your lack of customer service is appalling. Twice you have give. Me an email to send details of my concern to and both do not work!!! #appalling service
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sq (@squarris) reported@virginmedia The help system makes me think it’s my job to figure out what’s wrong and fix it for you
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Andrew Teasdale (@AndyJTeasdale) reported@virginmedia It won't be necessary to check for any network issues as I'll be cancelling my service with Virgin on Monday. The persistent problems and no one willing to visit to check has lead me to take unpaid leave. I'm not looking for compensation, just looking for a service that cares
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Drusstheledg3 (@Drusstheledg3nd) reported@virginmedia 2. Told it would terminate once my contract ends on the 27th March. In any case, I expected my March bill to only be 40 odd as per my 18th mo th contract, however, I have been giving a bill of something like 67.50. This doesn't even match what the increase would have been.