Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE88 and NE10.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 01/20/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend, North Shields and Borough of North Tyneside.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • julieclayevents Julie Clay (@julieclayevents) reported from Shiremoor, England

    Don’t forget to cancel your @virginmedia @skytv package!!!! #nofootball 😢

  • dodgestweet Matt Dodge Donnelly (@dodgestweet) reported from Walker Gate, England

    @virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia just the most horrific service ever from you. Your agent agreed a discount due to poor service and to stop me leaving. It now transpires the discount is at the expense of skysportsHD which we did not agree. I’m now having to take it to ofcom because no one can help

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    .@virginmedia have emailed me a survey about their handling of my complaint. Nil points all the way. To be fair once I managed to speak to someone she was ok(just) and gave me answers. Trust is so low I don't entirely believe them

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @virginmedia It would help if you read the thread and the attached screenshot. I did email with specific requests under gdpr. That was forwarded within VM and I got a generic dismissive reply which didn't even acknowledge the queries. Further eroding trust in VM

  • leewhttngtn Lee Whittington (@leewhttngtn) reported from Hebburn, England

    Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled

  • sportingpat Patrick O'Kane (@sportingpat) reported from Whickham, England

    @virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago

  • MarkaMackem Mackem (@MarkaMackem) reported from Seaham, England

    @Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants

  • RobbyRSSRobot Robby (@RobbyRSSRobot) reported from Newcastle upon Tyne, England

    @virginmedia Thanks. Just checking as it calls me your customer and I'm not! 🤣

  • TyneTom 𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢 (@TyneTom) reported from Whitley Bay, England

    @gazza_d @jo2gard @virginmedia They are awful, but the broadband is fast, trick is to never try to communicate with them.

  • edginggodout Darren Leigh Arkless (@edginggodout) reported from Whitley Bay, England

    @_simonlambert @GECFrost you said it about virgin media. Maybe it’s just me (King in waiting) but when I speak to customer services a “firm” stooge e.g nice but dim wills intercepts the calls to attempt to mentally turn me over. They are sinister AF. Now I’m locked out of iPlayer

  • Andymorris74 Andrew Morris ⚽️ (@Andymorris74) reported from South Shields, England

    How about @skytv giving movie channels for free across all platforms @virginmedia @bt_uk and help keep people at home! Come on, do your bit Sky TV 👍

  • gazza_d Real Gaz of Trumpton #fbpe (@gazza_d) reported from South Shields, England

    @WilliamNB @virginmedia Nope. Stuff thankfully works pretty well but company is proving to be awful. Shamelessly trying to use the breach their sloppiness allowed to wriggle out of the gdpr queries I've lodged as a result of the breach.

  • TyneTom 𝚃𝚘𝚖 𝙱𝚊𝚒𝚕𝚎𝚢 (@TyneTom) reported from Whitley Bay, England

    @virginmedia It all started as a Blueyonder customer in the '00's.... But actually, no, best not...

  • wal_tastic Christopher Walton (@wal_tastic) reported from Wallsend, England

    @virginmedia right how do I going about getting a new router, I've had mine for about 4ys and it keep on dropping signal from phones!!

  • GarYoung Gary Young (@GarYoung) reported from Gateshead, England

    @virginmedia I will@go@to ofcom and I will chaffe you for my hourly rate for any time expenses on this disgraceful approach to customer experience when I’ve been a loyal@customer for 15 years

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • planet_dan Daniel S (@planet_dan) reported

    @DigiFazz @virginmedia Same here. Great service virgin media.

  • planet_dan Daniel S (@planet_dan) reported

    @ManikhamSharon @virginmedia I know. It’s pathetic. Same problems here and they want to try and tell me we’ve connected too many devices.

  • ContrarianJolly The Jolly Contrarian (@ContrarianJolly) reported

    @virginmedia @O2 Before you #voltme how about just supplying uninterrupted broadband like you are contractually obliged to? Virgin down AGAIN.

  • clareharrison16 clare harrison (@clareharrison16) reported

    @virginmedia All they do is refer to technical help who are looking at it but can’t seem to resolve

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia No as I am paying for service and dint expect to have to do the job myself. My router has obviously got a problem as it keeps failing but you just shrug it off. Your useless equipment is interrupting my work. #virginmedia #virginservicfailure

  • DigiFazz DigiFazz (@DigiFazz) reported

    @virginmedia Wired and wireless down from 5am. Resolved now

  • MarksWeb41 Mark Webster (@MarksWeb41) reported

    To be safe that you should check all virginmedia E-mail & if discovered your E-mail is not responding from the server from more than a year or more after you ceased your broadband service you will not be able to get the password reset at all & you will need to use non isp one.

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia I should not be reaching out to anyone, I am paying for a service and you should be going out of your way to fix it. It’s called Customer Service!!! #virginmedia#virginfailure

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia Quite simply I pay £45pcm for a service you are failing to provide. You are preventing me from working and causing me me unnecessary grief with your defective kit. I have spoken to your staff on the phone, just say turn it off and on again. #virginmedia #virginservicefaikure

  • cgraves0103 Craig Graves (@cgraves0103) reported

    @virginmedia had a text message to say essential works are being done in my area (CF14) to improve broadband on 15/11/21. When i speak to VM cust services, they have no record of these planned works? Trying to figure out why my “Fibre-Optic” speed is so awful -can you please help