Virgin Media

Virgin Media Outage Report in Gateshead, England

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The latest reports from users having issues in Gateshead come from postal codes NE9, NE10 and NE88.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Gateshead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Gateshead, England 01/11/2026 22:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Whitley Bay, Bedlington, Consett, Chester-le-Street, Wallsend, North Shields and Borough of North Tyneside.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSouth Shields Internet
United KingdomGateshead Internet
United KingdomGateshead Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Gateshead, England

Latest outage, problems and issue reports in Gateshead and nearby locations:

  • TaylorBurgen93 Taylor (@TaylorBurgen93) reported from Whitley Bay, England

    @virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....

  • godisageordie andy kindred (@godisageordie) reported from Gateshead, England

    @neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck

  • lalunatic michael lamb (@lalunatic) reported from Sunderland, England

    @simonrim @virginmedia Worst company going

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia Think I have but any more problems I will give you a yell

  • lukejameson17 luke jameson (@lukejameson17) reported from Sunderland, England

    @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

  • ozwaldo1985 Craig Osborne (@ozwaldo1985) reported from Wallsend, England

    @LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    @SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6

  • neosalad neosalad (@neosalad) reported from Walker Gate, England

    Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.

  • GlocketCosplay ✾Bam Bam✾ (@GlocketCosplay) reported from Dunston, England

    Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.

  • ktowers74 Karen Towers (@ktowers74) reported from Whitley Bay, England

    @virginmedia my internet isn't working in NE25, are you having issues in this area 😥

  • trisgallagher Hot Acid Rhythms (@trisgallagher) reported from Whitley Bay, England

    @virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.

  • neeta68 Anita Whelan (@neeta68) reported from Gateshead, England

    @Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please

  • Wardixo Jonathon Ward (@Wardixo) reported from South Shields, England

    Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.

  • panicdragon8779 John Brunton (@panicdragon8779) reported from South Shields, England

    @virginmedia No problem

  • kicka11 ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported from Newcastle upon Tyne, England

    @virginmedia Worst customer service from any broadband company. Avoid like the plague.

  • greav41 Paul Greaves (@greav41) reported from Gateshead, England

    @simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MineMurat18 Mine Murat (@MineMurat18) reported

    @virginmedia We cancel & instead of cancelling our contract, you cancel someone else's & try to blame it on us! Shame on you for not acknowledging & rectifying this, for trying to make us pay another month, for refusing us a manager to speak to. Good job Ethan! Lost 2 contracts!

  • benjaminp_ Benjamin (@benjaminp_) reported

    @virginmedia How can I contact you via live chat? I never get the option an I've just been on hold for 30+ minutes waiting for someone to "run some tests".

  • FLiverpool1892 ForzaLiverpool1892 (@FLiverpool1892) reported

    @virginmedia what’s going on!? My whole service has gone down in SL4! Just before game about to start!? #shambles

  • jmce95 john (@jmce95) reported

    is anyone else’s virgin media internet incredibly slow today 🙃 literally takes about 20 seconds to load a page

  • Slave2Grind Slave2Grind (@Slave2Grind) reported

    Seriously, what is @virginmedia problem, been on the phone for over an hour, spoke with 4 People and got no where, hub is connecting, disconnecting intermittently, had enough

  • JMATOG1 JMTAOG1 (@JMATOG1) reported

    ******* @virginmedia gone down just as the football starts

  • william_quirke William (@william_quirke) reported

    @virginmedia We have discussed this already through DM. @comreg @conor_pope. I just can't understand when multiple virgin users lose connection at the same time on different devices in the same region, that it has nothing to do with Virgin's service.

  • potholecityuk Pothole city (@potholecityuk) reported

    @virginmedia A standard copy and paste message. I doubt your engineers are working on it they are probably down the pub watching the football i’ve just been at the location nobody there 😡

  • johndonato84 Gianluigi Donato (@johndonato84) reported

    @virginmedia Thank you for clarifying, I was already aware of the process! As no resolution has been offered I have requested the letter! Holding on for 10 more days!

  • _AntzTheGreat Antøniø (@_AntzTheGreat) reported

    Virgin media going down before the game ffs