Virgin Media Outage Report in Gateshead, England
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The latest reports from users having issues in Gateshead come from postal codes NE9 and NE10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gateshead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gateshead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Newcastle upon Tyne, Gateshead, Bedlington, Sunderland, Consett, Chester-le-Street, Wallsend, North Shields, South Shields, Borough of North Tyneside and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
TV | |
| Whitley Bay |
Wi-fi | |
| Bedlington |
TV | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Gateshead, England
Latest outage, problems and issue reports in Gateshead and nearby locations:
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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Andrew Weatherhead
(@TheHamfather) reported
from
Blyth, England
@Kasiohead_ @virginmedia I have no advice for you but I would like to add my voice to the fact they are utterly terrible.
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia Just send me the new box that You insist I need so that I can get the service I'm paying for
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
@danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant
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Bev Frankland
(@BevFrankland) reported
from
South Shields, England
@virginmedia That's all well and good but you have insisted we update our box or it will not work, your website link is not working, text service and chat not responding and your telephone advisor insists I buy a new service whilst your letter states its free! Not paying more for less!!
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CazzaW
(@CazzaW) reported
from
Walker Gate, England
Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.
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ⓃⓊⒻⒸ ①⑧⑨②
(@TheToon1892) reported
from
Whitley Bay, England
@virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia what was my TiVo box meant to be updating. I woke in the night to find it on and the screen saying it was updating software, don't switch off. I rang 151 to find out, but the automatic system said there was an issue and sent a restart pulse 1/2
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lily kate 💌
(@twtlilydwt) reported
what ******** is up with virgin media i haven’t had wifi all pissing day swear down if i miss mcc i won’t be happy
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Donna Hymus
(@HymusDonna) reported
@virginmedia On the phone again and I am being told that I have to give 30 days notice to cancel? Is this a joke!? I haven’t received anything since the 1st planned receipt of 30th May!
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What Party ☇⃞⃞⃞⃟⃟⃟⃘⃘⃘⃚⃚⃚⃙⃙⃙⃓⃦⃪⃰◦⸱
(@WhatPartyUK) reported
@virginmedia Nope, it doesn't. And every time I look at this, there seems to be an issue with something in my area.
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Elizabeth mountain
(@Elizabethmounta) reported
@virginmedia Instead of promoting your business, maybe try to deliver your services as planned. Was due for install today but no one bothered to show up and every time I call, the call drops. Absolutely appalling service!!!!
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TribeCityTangerine 🟠⚫⚽️
(@TribeTangerine) reported
@o_reachtaire @Fitboyslob Yeah. Seem to be paying lip service to their international contract. Virgin Media look better set up to show games with multiple channels there. Did a good job on NL too. Would be happy with them or TG4
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Elizabeth mountain
(@Elizabethmounta) reported
Well today I was due to have my nee virgin media broadband installed. It got past 6pm and no visit. Tried to call virgin and was informed that today wasn’t a installation date, but we have texts and emails. Bad customer service @virginmedia
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Lee
(@byter19) reported
Well a full weekend with no broadband, it went down yesterday, phoned them this morning and the engineer will be out Monday morning, so that's me fecked for the weekend, just my mobile data to use, so gotta be careful. The joys of @virginmedia lol.
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LouLou
(@MsLouisaLovely) reported
@the_pieface @virginmedia I was looking at moving to @virginmedia, researched earlier this week; supposedly best supplier in my area & I found a decent package🙌🏽 Went to sign up today- website keeps crashing, customer service couldn’t answer basic questions & package is now £6 a month more #luckyescape 🙄
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Sam Mccomiskey
(@SamMccomiskey) reported
@virginmedia What is going on with virgin broadband? My internet service is going off every day now. How do I cancel cos service is rubbish
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Nimal Jude
(@NimalJude) reported
@virginmedia can you let me know when IG1 Iford is going to be fixed? 90 year old mum very upset as not had phone line all day (checked all wiring both phones in house not working) thanks