Virgin Media outages and service status in Chester-le-Street, England

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Chester-le-Street, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Chester-le-Street, Gateshead, Sunderland, Wallsend, Durham, Washington, South Shields, North Shields, Hebburn, and Seaham.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	10 hours ago
Newcastle upon Tyne	Total Blackout	20 hours ago
Chester-le-Street	Total Blackout	23 hours ago
Gateshead	Internet	2 days ago
Sunderland	Internet	2 days ago
Newcastle upon Tyne	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

• 
  Victoria barry (@VictoriaBarry82) reported 21 seconds ago from Sunderland Bridge, England

  @virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this

• 
  Steve Dey (@Stevedey) reported 3 minutes ago from Newburn, England

  @GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.

• 
  EmSatch (@EmSatch) reported 6 minutes ago from South Shields, England

  @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

• 
  Gareth Miller 🇺🇦 (@geemiller71) reported 11 minutes ago from South Shields, England

  @virginmedia broadband down??? Ne34????

• 
  Sam (@purplelime) reported 15 minutes ago from South Shields, England

  @virginmedia can you let me know if are there any problems with landline in the NE34 area? Can’t make or receive calls, not sure how long it’s been this way. Your status page says all services are fine. Thanks.

• 
  Cameron Ross (@pumbingchap) reported 16 minutes ago from Sunderland Bridge, England

  @virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…

• 
  Victoria barry (@VictoriaBarry82) reported 19 minutes ago from Sunderland Bridge, England

  @virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops

• 
  Hilly Marshall (@hylt64) reported 23 minutes ago from Newcastle upon Tyne, England

  @virginmedia The issue is I’m trying to cancel my services but I see how you keep customers as nobody will answer the phone to do this hence the reason nobody can leave I’ve now been on hold 1hr 14mins which is totally unacceptable

• 
  Carl Walsh (@Carl_Walsh33) reported 26 minutes ago from Wallsend, England

  @virginmedia Everything was working fine till 13.20 and areas started going off but come 14.00 its gone completely. Think loads of folks BrobbeyBand is down

• 
  liam sholder (@liamsholder91) reported 26 minutes ago from Newcastle upon Tyne, England

  Ain't happy with @virginmedia cancelled the TV months ago and yous are still charging me for it only just noticed just checking on the bill online now this isn't the first its the second wtf man really i have phone and broadband I'm want out keep the money you've taken 🤬

• 
  Liam (Tinybuddy) (@liam_Tinybuddy) reported 27 minutes ago from Newburn, England

  @virginmedia why do I keep getting texts about my spending cap I don't even have one can you please help

• 
  Sam (@purplelime) reported 31 minutes ago from South Shields, England

  @virginmedia I didn’t get the opportunity to call yesterday, but I noticed last night that it’s working again. There was nothing mentioned on service page (not unusual) but there must’ve been a fault that was eventually fixed.

• 
  Gareth Miller (@geemiller71) reported 32 minutes ago from South Shields, England

  @virginmedia Horrific customer service

• 
  NETheatreGuide (@NETheatreGuide) reported 32 minutes ago from Walker Gate, England

  Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.

• 
  Paul Jacques (@pauljacques83) reported 36 minutes ago from Sunderland Bridge, England

  Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm

• 
  Victoria barry (@VictoriaBarry82) reported 42 minutes ago from Sunderland Bridge, England

  @virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint

• 
  liam sholder (@liamsholder91) reported 51 minutes ago from Newcastle upon Tyne, England

  @virginmedia what's going on still nothing no data no phone service nothing sort it out

• 
  liam sholder (@liamsholder91) reported 51 minutes ago from Newburn, England

  @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

• 
  Dawn knight (@Dawnletsfaceit) reported 55 minutes ago from Consett, England

  @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

• 
  David Pearce (@pearceswan) reported 60 minutes ago from Blaydon-on-Tyne, England

  @virginmedia I don’t understand where you can see my personal information, it merely gives you, what broadband package I’m on what telephone service I’m on and watch TV service sign there are no account details whatsoever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy W (@AndrewW12290183) reported 3 minutes ago

  @virginmedia Why did You take £90 out of my account in case I don't send the equipment back ? Thing is I'm still waiting for the returns package from you. Or is another ploy to take more money like when you signed me up for a TV subscription I never asked for.

• 
  Big Ape (@keithman45) reported 5 minutes ago

  @virginmedia @Oxford_Life Yep, same experience. Upgraded to 360, error messages, engineer fitted new box...different error messages. Called 150 Friday to be told it's be fixed remotely by 2nd line... still not working properly. . Looks like another call needed

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 6 minutes ago

  @virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.

• 
  entrustTMF (@entrustTMF) reported 8 minutes ago

  @nameHarryPalmer @virginmedia That's EXACTLY it. They couldn't be bothered to fix it, didn't tell me, cut me off completely and didn't bother to organise ANY kind of repair. It just beggars belief Words almost fail me as to how poor an organisation @virginmedia have turned out to be throughout all of this

• 
  Casilda Malagon (@casilda1) reported 13 minutes ago

  @virginmedia I have been without broadband since 9 am today and website still doesn’t have an eta for fix. Any info? All I see is “Our engineers are on the case to fix the issue in your area. Check back later for updates”. #notgoodenough

• 
  SimulatorMan (@man_simulator) reported 15 minutes ago

  @virginmedia any updates on loss of service in my area. As im classed as vunberbul customer amd its been down sence like 3pm yesterday and im pissed off as always happens all the time with Virgin Media !!!

• 
  Seno (@SenosLIVE) reported 18 minutes ago

  @virginmedia please get your **** together, 3rd day in a row internet goes down at 9pm with no solution to the problem other than check back in 24hours. I’m paying £40 a month not for this. Soon it’s gonna be time to switch providers

• 
  Donna B (@beasknees81) reported 18 minutes ago

  @virginmedia had a guy phoning from a mobile number 07740338310, claiming to be from Virgin Media. I just hung up. As I have never had anyone from you guys phoning me from a mobile number ever!!

• 
  David Richards (@DWRICHARDS) reported 21 minutes ago

  @virginmedia if you fail to provide a promised refund and fail to deal with a complaint is there any hope that you might engage with me here?

• 
  Asa McGrath (@amcgrath1uk) reported 22 minutes ago

  @virginmedia I know that there’s an issue in the area. It went early this morning. I’ve seen the spike of reports. I’ve seen the bot say it’s gonna get fixed. Then the bot is saying the issue is with our box. Even though I know there’s tons in the area still having issues. Basically, it lies