Virgin Media Outage Report in Chester-le-Street, County Durham, England
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The latest reports from users having issues in Chester-le-Street come from postal codes DH3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Chester-le-Street, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, Consett, Spennymoor, Durham, Chester-le-Street, Wallsend, North Shields, South Shields and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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Stu
(@tenchylad) reported
from
Sunderland, England
@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
Ye gods, @virginmedia customer service is beyond terrible. An hour trying to resolve a "phantom calls" issue last night which now needs an engineer visit, and spotted that a direct debit is in an incorrect name but this can't be changed via WhatsApp chat and needs *another* call.
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Steph.
(@stephwales_) reported
from
Gateshead, England
A week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Jamie Davison
(@jamie_davison1) reported
from
Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@gotthegistofit @virginmedia Same, just spent a frustrating hour on their "customer service" line because about £40 of calls are on my father-in-law's bill which weren't made. Still not resolved and an engineer has to come our first (which they wanted to charge for!)
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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Paul Jukes A874036
(@UnicornRunning) reported
from
South Shields, England
@virginmedia This appears to be a known issue on your forums (phantom calls) but we refuse to be charged for the visit. Also waiting for a WhatsApp for over an hour because the direct debit still has his late wife's name on account after 7+ years, & we can't change it online (same acc no.).
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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Gareth Miller 🇺🇦
(@geemiller71) reported
from
South Shields, England
@virginmedia broadband down??? Ne34????
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Danzzig 🎮
(@Danzzig) reported
@virginmedia Only problem I’ve had is the shed at the end of our garden was poor on the connect app. It said I needed a booster but the “get now” button wasn’t working. Any other way I can order one?
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TK
(@MsTKIndeed) reported
@virginmedia Router has no Internet light. Can the known tv problem in that postcode affect broadband?
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carl mchugh
(@carlmchugh) reported
Well that's my tv package and internet down till god knows when till we getting credited to our accounts or what? @virginmedia #virginmediadown
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Dorothy Terhune
(@DorothyTerhune) reported
@virginmedia Agent 2 who was called the day after in order to rectify confirmed that the initial agent had incorrectly processed the request and notified that while he could not turn the service back on for my final day at old address, it would definitely be fine for move
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PIZZABLOB
(@PIZZA_BLOB) reported
@MsTKIndeed @virginmedia @Cheqraise1 They're going to keep sending you in circles as if they dont know what the issue is until the issue is fixed on their end in order to no have the whole country register a loss of service otherwise they lose out on profits
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Savvy
(@Cheqraise1) reported
@virginmedia said 4pm but it is back now, but for how long?!. This isn't just about today though. Its about this becoming a common affair. Also when are you going to start compensating customers in a particular area for outage time? You shouldn't need to be asked for it!! Log this complaint!
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decksteria
(@decksteria) reported
Extremely dishonest sales tactics from @virginmedia over the weekend. Who do I make a formal complaint to? @richardbranson
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RubberJohny
(@johnylowe) reported
@virginmedia Yes. Apparently we are not. The neighbors service seems to fine as well.
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PIZZABLOB
(@PIZZA_BLOB) reported
@MsTKIndeed @virginmedia @Cheqraise1 They're going to keep sending you in circles as if they dont know what the issue is until the issue is fixed on their end in order to not have the whole country register a loss of service otherwise they lose out on profits
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Hannah Bond
(@h_rbond) reported
@virginmedia This is as terrible a response as we get on the phone! I have no intention of using yet another method to communicate with @virginmedia when it is your responsibility as a service provider to provide internet, & whichever method of comms we use, we still have no connection!