Virgin Media

Virgin Media Outage Report in Chester-le-Street, County Durham, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Chester-le-Street, County Durham, England 08/07/2025 04:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Chester-le-Street, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Seaham, Gateshead, Sunderland, South Shields, Wallsend, Boldon Colliery, Consett, Jarrow, Hebburn, Chester-le-Street, Durham and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomSeaham TV
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

  • d_n_g_x 𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England

    @virginmedia It was @Stacey_MW_WL with the problem

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!

  • scottilderton Scott Ilderton (@scottilderton) reported from Gateshead, England

    @virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold

  • karenveater Karen Veater (@karenveater) reported from Sunderland Bridge, England

    @virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G

  • ian_safc_1974 Ian (@ian_safc_1974) reported from Dunston, England

    @lisadunn1978 @virginmedia They sound awful. Is broadband itself any better

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.

  • amymccordx Amy McCord (@amymccordx) reported from South Shields, England

    @virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday

  • ThomasMcGowan1 Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, England

    right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MountArmy Champions Of Europe 🏆🇵🇰🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MountArmy) reported

    @virginmedia why aren’t my GIFS and videos not working on Twitter 😡

  • PaulaJHowarth Paula Howarth (@PaulaJHowarth) reported

    @virginmedia #virginmedia so, no engineer till Thursday because they won’t employ and pay the people they need to fix the problem! And, to top it off they’re going to charge ME for disconnecting because I obviously want to go to another provider! Court it is!

  • themightyrb rb (@themightyrb) reported

    @virginmedia sort this content is not available issue, it’s been going on for days now

  • DeanLester DeoExilesCOYS77 (@DeanLester) reported

    @virginmedia 100% worst broadband provider can't wait till contract is up so can change

  • WycherleyDarren Darren Wycherley (@WycherleyDarren) reported

    @virginmedia Hey again @virginmedia As i suspected. I posted my complaint where you told me to, and no one from Virgin interested. Lots of helpful advice from customers, but no help. This is easily the worst ive ever been treated by a company.

  • leosdaya karina 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇦🇷 (@leosdaya) reported

    @virginmedia Hello, I did that and it’s still not working. I don’t have a virgin phone contract. I am only contracted for broadband. When will it get fixed? It’s ruining my experience on this app.

  • CelticDylan9 Davie O'Brien (@CelticDylan9) reported

    @virginmedia Have already answered this to say that the parental control has been checked and isnt an issue.

  • RoseMullarkey rose mullarkey (@RoseMullarkey) reported

    @virginmedia One of the endless online chats identified that I needed an updated modem and said to ring the 150. However when I spoke to various people yesterday they were all adamant that my internet was either fine or that they had resolved the problem.

  • WilkinsonJamesD James Wilkinson (@WilkinsonJamesD) reported

    @zx_spectrum_30 Woah, getting to space is way, way easier than trying to cancel or complain to @virginmedia

  • MatthewW191 Matthew Wright (@MatthewW191) reported

    Once again @virginmedia has gone down. It's becoming an utter joke.