Virgin Media Outage Report in Chester-le-Street, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chester-le-Street, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Durham, Consett, Spennymoor, Chester-le-Street, Wallsend and North Shields.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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Dxrpii_
(@Dxrpiii) reported
from
Chester-le-Street, England
@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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Dougy Giro
(@Kai35850650) reported
from
Sunderland Bridge, England
@virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me
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Jack Johnson
(@JJohnsonJourno) reported
from
Walker Gate, England
Any one have a resolution for no WiFi connection? @virginmedia
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Scott Tate
(@Scotttate1990) reported
from
South Shields, England
@virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website
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John Lavender - #Speedowarrior
(@finswimmerjohn1) reported
from
Whickham, England
@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Daniel Jones
(@DPhilipJones) reported
from
Newcastle upon Tyne, England
Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband
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Les Pigg
(@piggypics) reported
from
Newcastle upon Tyne, England
@virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
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Christopher Baddoo
(@Baddoo) reported
from
Newcastle upon Tyne, England
@virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through
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Ruth Bennett
(@ruthemmj) reported
from
Walker Gate, England
@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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Rachel MCDonald
(@RachelDMcDonald) reported
from
Sunderland, England
@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Dan Coates
(@Dancoat1982) reported
from
Newburn, England
@virginmedia is your broadband down completely in #NE5 any idea when will be working???
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Bev Middleton
(@bev_middleton) reported
from
Sunderland, England
@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Nathalie Paris
(@Nattalingo) reported
from
Consett, England
@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Les Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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wayne
(@weixianho) reported
@virginmedia My virgin media broadband has been down since yesterday early evening. Area is ng7 2RP, could you check if the area is having connection issues?
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Customer
(@Custome92683183) reported
@virginmedia Which area in the forum do I go to to get your managers to call back as promised (never happens)?
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A Olsen
(@wench141) reported
@BlytonDow @virginmedia Hope they resolve your issue……..
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Ash
(@rodderz87) reported
@virginmedia I’m not trying to make a complaint “now” was just saying what the app has that I used. This is ridiculous. Hopefully @SkyUK get broadband in my area soon. Never had this sort of issues with them before
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Jo Shimmin 💙
(@jo_shimmin) reported
@virginmedia I had this issue yesterday and someone came to the online chat and sorted it
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Linda Stevens
(@PythiaLatis) reported
@BadWilf @bt_uk @virginmedia Why? Giant cat no. 1 has BT no trouble with her Disney wossname.
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Susan Moodie
(@SusanMoodie1) reported
@virginmedia I've been through the online help, the app, done all the checks, spent ages Worthing through the chat bot, then had a very odd conversation with the 'real person' chat
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jonathon reilly
(@JonTrooper117) reported
@virginmedia is truely amazing, no internet since 11am yesterday, the person I spoke to yesterday called me a liar for calling about the issues, got through to someone today and booked an engineer to visit tomorrow, now to get a text saying it’s been out on hold
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Aldobear7
(@theperthamateur) reported
@virginmedia I knew I never. I do not recall this being a question at any stage
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Emma Murdoch
(@emmamurdoch92) reported
@virginmedia do you have problems in the LS12 area of Leeds? Our connection hasn't been working most of the day and now it's completely off