Virgin Media Outage Report in Chester-le-Street, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Chester-le-Street, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Very much doubt it Mark; like I say- they have the market sewn up so can treat their existing customers with contempt.
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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BIG PINK DRESS
(@bigpinkdressgnr) reported
from
South Shields, England
@virginmedia Your customer service was the worst ever One guy actually shouted at us Your TV never worked your internet went off at night We constantly had to reboot All while paying you a small fortune So no we won't be returning
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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Janice
(@Janthebestmam) reported
from
Walker Gate, England
@virginmedia no just have to put password and email address in. The green tick appear then keeps saying sign in
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gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@virginmedia must be 8pm. Internets down 😂 #clockwork
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia just had a very frustrating afternoon with your call centre trying to dump our landline which we never use. After 13 years as a customer it is particularly galling to then see on the comparison sites how much more you value new customers.
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia i tried google and doesnt work.
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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IanBurns
(@ll370) reported
from
Newcastle upon Tyne, England
@virginmedia 2 weeks back with you and my signal keeps dropping almost every single day, best internet provider. I think I have grounds to terminate my contract. What a joke
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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mightymagpie99
(@mightymagpie99) reported
from
Newburn, England
@damieng5 @garethmck1987 @virginmedia @NETGEAR I agree. I have the same set up . With Virgin SH3 no wifi signal to conservatory. With Orbi mesh network wifi everywhere in house & in the garden too. Costs a bit more but woryh it IMO.
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Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
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Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natalie
(@Natarlee_) reported
@virginmedia Nope they said it was automatically cancelled with no more explanation, but my friend cancelled it as she didn’t want to deal with that sort of customer service.
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Andrew Parker
(@Andyjames_p) reported
@virginmedia Thanks for the reply, the resolution was to charge me £120 to cancel the contract and not investigate the fraud.
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KenHol💙
(@KenHollingdale) reported
@virginmedia how do I get the speed sorted out on my wi-if!! I’ve raised over phone but get an email ‘testing speed to hub’. Not the issue it’s the variable speed from it 0, 0.0525, 1.25, 6, 10, 45, 100, 300, then back to 0. Tried raising complaint online but no case number!
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Marje 💙
(@Marje99) reported
@virginmedia @virginhelp Nothing on you site to trouble shoot this all incoming are going to voicemail think the problem is elsewhere how do we sort this
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Jay Mull
(@JJM_COYS) reported
@virginmedia 5 complaints opened, hours spent on the phone and WhatsApp. Still no contact from the complaints team and no one can tell me the status … Still able to take payment for my bills on a service I can’t use though. Shocking service. Would never renew. Avoid.
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BruhMomentum
(@BruhMom84424981) reported
@virginmedia I've called your customer service line and the person I spoke to said that I had disconnected 499 times in the past month and over 100 times in the past week, which is disgusting. He booked an appointment.
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TheAspiLawStudent #NoReturns
(@LawAspi) reported
@virginmedia Im incredibly tempted to end the contract under the clause that you can't provide service and go elsewhere.
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Chris Wigley
(@cjwigs) reported
@virginmedia Sky Sports Golf. Always seems to be the case that sound is completely random (today it’s music) or doesn’t exist. It seems to need a long term fix.
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IKEAcupboard
(@IKEAcupboard9) reported
@virginmedia @JackieM51670495 It's been down all day, it says 18.50 for a fix but before it said 14.35 so not sure what is causing the problem
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WhoWantsBoundaries
(@filter_who) reported
@virginmedia can you tell me what date the switchover is for fibre phone please. I’m having trouble receiving calls on the landline and wondering if I’ve missed my date.