Virgin Media Outage Report in Chester-le-Street, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Chester-le-Street come from postal codes DH2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chester-le-Street, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yeah & someone promised to call back last week & they never. We’ve had no broadband since yesterday & it keeps acting up
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia your shit broadband and tv service is down again for the third time this week and it’s only Tuesday WTF do I pay you for! I bet I don’t see a refund for what you don’t deliver 😡
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lynzi owens
(@1lynzi1) reported
from
South Shields, England
Not sure who I spoke to @virginmedia but gota say she was really helpful. Top customer service 👍
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Mohammed Rashid Amin
(@M_RashidAmin) reported
from
South Shields, England
@vmbusiness I’ve send a direct message. Im absolutely angry and annoyed by the situation today. Worst customer service experience.
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Phil Robinson
(@Ne31phil) reported
from
Hebburn, England
@virginmedia disabled relatives who are without a phone for the second time ina month.they have a nurse call system that needs working phone line. No engineer until tomorrow. raised a complaint told some one will call non working phone. If no response complaint closed.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
@Davidwillough19 @virginmedia After another 22 minutes and explaining it all again, calmly and politely I may add, the other person has hung up, unbelievable! @virginmedia can you help me please
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Lee Whittington
(@leewhttngtn) reported
from
Hebburn, England
Never felt so left down by @virginmedia after years of being a loyal customer my bill has increased by £20pm for no extra services when I rang to cancel I was offered £1 discount! To say I was insulted is an understatement, shocking service loyalty counts for nothing!!! Cancelled
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Elizabeth Pearson
(@mrspag47) reported
from
Stanley, England
@BT_Openreach can I ask why a 0161 number rings me every day (foreign accent) states he's open reach when apparently this is virgin media!! I hang up
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michael lamb
(@lalunatic) reported
from
Sunderland, England
@simonrim @virginmedia Worst company going
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia honestly get a ******* grip@of your WiFi man ******* joke if my tv has a known problem in my area. Why ******** Is my WiFi ******* down then *****
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia No problem
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andy kindred
(@godisageordie) reported
from
Gateshead, England
@neeta68 @virginmedia Worst customer service I have encountered is with Virgin media and mobile , needless to say I am no longer one of their customers, good luck
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia don’t give a **** what time of year it is but to reset my ******* WiFi 4 bastard times today is a ******* joke, absolute ******* usless ***** man
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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Iain Hill
(@hilly_1986) reported
from
South Shields, England
@virginmedia Say no known issues. Wired is fine but WiFi all over the house is shocking! Tried moving the hub but can only go so far as it’s restricted by the wires.
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
More issues with our broadband again today @virginmedia I don’t think we’ve had a full day off broadband for months 🤬 #timetocancel #wasteofmoney
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Paul Greaves
(@greav41) reported
from
Gateshead, England
@simonrim @virginmedia Ended up removing them from our lives due to atrocious (being generous here) customer service. Even now they are threatening £130 charge due to them not sending out the box return kit.
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John Brunton
(@panicdragon8779) reported
from
South Shields, England
@virginmedia Think I have but any more problems I will give you a yell
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Craig Osborne
(@ozwaldo1985) reported
from
Wallsend, England
@LouisRoss67 Virgin Media box up to 2 and a half minutes tonight, switched to Apple TV and I’m down to about 20 seconds
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Stacey
(@rstacey51) reported
@virginmedia Done… how many days do I have to cancel my new contract?
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Andy Quinn
(@AndyQuinn_Fire) reported
@KGthaComedian Virgin media are possibly the most hideous company you will ever have to deal with. Robbing, rude liars. Until you come on Twitter and they want to be your best friend.
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KevinT
(@SorarelyMinted) reported
@virginmedia I have issues at least once a week and I’m always told about work in my area, this is not an issue on my end as I have run through the procedures you send over about 6 times, unfortunately in the area I live there are little in way of alternatives otherwise I’d already have left
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Dennis Baldwin
(@DennyBaldwin) reported
@virginmedia Not from what they have been told but we were told by yourselves to give them a date which you provided to cancel and it would be switched over and then it was installed last Friday and still haven’t had anything about the old number being transferred
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Ellison
(@Ellison_Griff) reported
@virginmedia @KGthaComedian How about! Can you fix his internet Now!
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Rachel
(@loveisapill) reported
@virginmedia I didn't think a Thursday evening would be a busy period, when is a quiet period or best to call? We want to cancel our package, we've found a better deal elsewhere
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Richard Bunkham
(@RichardBunkham) reported
@virginmedia @virginmedia I’ve been trying to talk to customer services been cut off after 1 hour 11 mins now on hold again for 45 mins any chance u will ever answer ?
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David
(@Oxfordshire12) reported
@virginmedia are you guys having issues in the OX12 area of Oxfordshire, we've had a couple of outages recently and it has started again this evening.
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RK Wildlife Photo 💙
(@rkwildlifephoto) reported
@MikeEllis65 @virginmedia Virgin customer service is appalling, thankfully they closed the shop in my town, the staff there were downright insulting, literally. I use Virgin for broadband and have no problem service since I use ethernet, their wifi is completely useless and they don't care!
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patricia abbott
(@ravinlooneymum9) reported
@virginmedia how do I complain? I’ve had terrible customer service when I first tried to open up a phone contract on the 21st March Only to be lied to, hung up on and spoken to like I’m a child and when I asked to speak to someone senior was told I wouldn’t be able to? Ridiculous