Virgin Media

Virgin Media Outage Report in Chester-le-Street, County Durham, England

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The latest reports from users having issues in Chester-le-Street come from postal codes DH2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Chester-le-Street, County Durham, England 03/18/2025 06:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Chester-le-Street, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Wallsend, Consett, Gateshead, North Shields, Blaydon-on-Tyne, Chester-le-Street, South Shields, Jarrow and Hebburn.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

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Virgin Media Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • NikoSarcevic Niko (@NikoSarcevic) reported from Newcastle upon Tyne, England

    @virginmedia I see. It is very unfortunate as I cannot do my work when I’m not online and I also spend more on mobile internet because the service I pay for regularly is simply not there.

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia @O2 your volt supercharge is a con! Why has my virgin media bill doubled and I’m being charged for making changes to my bill, none of this was mentioned to me this is a breach of contract im not paying almost £100 just cancel my package if that’s the case

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

  • Markticus 𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported from Consett, England

    Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted

  • wolfrubin Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England

    @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @k_faulkner @virginmedia @jimconey I only got offered the new customer deal 20 days into my 30 day notice period after actually quitting! By which point I'd already signed up with someone else

  • NikoSarcevic Niko (@NikoSarcevic) reported from Newcastle upon Tyne, England

    @virginmedia Service page doesn’t indicate anything. I’ve checked all the devices (I only use the wifi no lan cables) and nothing is connected.

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Through WhatsApp chat lastnight said it was done received email saying added. Checked tonight still not working. Phonecall to your call centre 3 operators still not working now waiting for a technician 2 call me back apparently within 4hrs

  • MikeYau8 Mike Yau (@MikeYau8) reported from Newcastle upon Tyne, England

    @virginmedia So now moved to @vmbusinesshelp line instead of residential activated yesterday and new router installed with no problems. Tonight 7.19pm internet goes down? 7.45m internet goes down? I am paying significantly more and receiving the same poor line?!?!?

  • rayspencermbe Ray Spencer MBE (@rayspencermbe) reported from South Shields, England

    Stay Healthy Stay Safe -final message from @virginmedia text service. It should read stay patient stay calm. Hopeless service and very slow!! I never thought I say I’d rather just wait on hold for the operator

  • lbschmee Liam Bowering (@lbschmee) reported from Gateshead, England

    Hi @virginmedia, I have recently signed up for your WiFi package. However the Webpage when I try to register for a My Virgin Media account appears to be broken. Is there any other way to register for an account online? Thank you

  • Deborah24780132 Deborah Gibson (@Deborah24780132) reported from Newburn, England

    @VirginMediaCorp @virginmedia sort your employees out, two days in a row they have called me and hung up when I asked them to remove my number from your system. Poor customer service !!!!

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Customer service non existant

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Rubbish! That number is automated said sent signal 2 switch off box and restart didn't happen spend another hr on phone explaining issue 2 4 different advisers!!! Worst service I've ever received complete garbage

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia After speaking to yet another member who stated they couldn’t do anything about it, I said I was going to cancel so I was transferred. The guy I spoke to was for once someone I could understand, he was able to sort my issue out in 10 minutes after being on the phone for 1 hour

  • Slesss_ JoshSlesser (@Slesss_) reported from South Shields, England

    @virginmedia these past few weeks my wifi signal has been absolute dog, I used to be able to get good signal all around the house, now barely get goof signal in my kitchen no more than 10m away from the hub, my TV which is about 2m away only gets 30mbps when my package is 200??

  • vanderpijpen ChrisV2theP™ (@vanderpijpen) reported from Wallsend, England

    @virginmedia Yeah because they couldn't get it to work so my problem was hardly resolved!!!!!!

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia There is no webmail to log on says try later - for 5 weeks Absolute shocking service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chuckieDM Chuckie (@chuckieDM) reported

    @virginmedia Not doing it to keep you updated, just want people to know how terrible @virginmedia service is. Take money provide no customer service at all

  • clairewhyte12 claire whyte (@clairewhyte12) reported

    @virginmedia No issues apparently but my internet keeps dropping out and I’m not the only one either. People have been complaining all week it’s not working!

  • Keltique Alf Kelly (@Keltique) reported

    @virginmedia So your customer / service base has increased therefore your profits have increased But you will still increase your prices by 3.9 % above the RPI Sorry profiteering like this is not on I will find a network that are more customer oriented

  • sallyhhk SallyH (@sallyhhk) reported

    @virginmedia How long should the service page take to update?

  • WowbaggerHT Peter Walker (@WowbaggerHT) reported

    @virginmedia What has happened to your website? "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit."

  • TheDude924 Paul (@TheDude924) reported

    @virginmedia been waiting 4 days to try and get to customer services to get my bill sorted out - and you’re now refusing new online chats - was put through to the wrong area yesterday - after waiting 9 hours…… Maybe hire some call centre staff? Is that really rocket science?….

  • chuckieDM Chuckie (@chuckieDM) reported

    @supermanelfc @indykaila @virginmedia Just been informed I need to speak to specialist team and there wait time is 50 minutes. Shocking service, will be removing most services for virgin.

  • Jenny_1212 Jenny Smith (@Jenny_1212) reported

    @virginmedia I’m trying to order a replacement tv remote online and it keeps coming up with an error. I have previously ordered one by phone which never arrived. How can I get a new remote???

  • AFC198907 AFC1989 (@AFC198907) reported

    @virginmedia @chuckieDM Don't get mouthy and help the man you dweeb.

  • LadyLucia05 Lucia (@LadyLucia05) reported

    @virginmedia Been hearing that since October and to be honest I shouldn't have to be ringing to chase it, Virgin should be bending over backwards to help me, An ring 150 to go all round the world to speak to someone is not my ideal way to spend my valuable time.