Virgin Media Outage Report in Chester-le-Street, County Durham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chester-le-Street, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Chester-le-Street, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, North Shields, Seaham and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chester-le-Street, England
Latest outage, problems and issue reports in Chester-le-Street and nearby locations:
-
Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
-
Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
-
Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
-
Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
-
emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
-
Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said
-
liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else
-
Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Abbeyuk@twitch
(@abbeyuk) reported
@virginmedia fish work want to play some games can’t as all I get is lag spikes high latency issues every night from 5-11pm only been with you 3 months worst decision ever made
-
Mark Denholm 📻
(@markdenholm) reported
@virginmedia Once again my WiFi is not working properly. If I endure yet another 25 minute wait on hold to get through to your customer service line tomorrow will you actually do something towards sorting this out tomorrow or will I just be fobbed off with more nonsense again?
-
Brian Stormont 👨🏻🦰
(@brian_stormont) reported
@virginmedia loved spending the last hour turning my router and box off and on cause you insist there is no problem through the online problem solver - that then tells me there is a problem and it cannot connect. #jokers
-
Julian Pennifold
(@JoolsofLuton) reported
@virginmedia why does a £3.55 phone payment charge keep appearing on my account? We never use our landline. The bill states 8 calls of a minute each. Please investigate and let me know the numbers being called and the please refund me the £3.55.
-
Roderick Stuart
(@Heathfield2007) reported
@virginmedia Thank you, I’ve tried that, but still no change. My frustration is not being able to talk to anyone to try and explain and resolve the problem. Poor customer experience - I’ve been with you less than 24 hours.
-
James Reid
(@Justreidesign) reported
My mum went into an @O2 shop by herself to get a new phone as hers was broken. She got railroaded into a @virginmedia contract for the next 2 years for her home Internet & phone line. She didn't want it, but felt she was forced into it. I'm disgusted with salespeople like that.
-
Neil Delaney
(@nrd1981) reported
@virginmedia Hi! Hopefully you can help me. When I made a telephone call earlier, I was cut off. I’ve recently been sent a replacement for my TiVo box (your decision entirely). Now I can no longer record programmes. The error says CS6031 and that you you can’t find my hard drive.
-
sanb
(@sanb01182658) reported
@virginmedia been waiting two hours for an agent - pixelation and freezing from Tivo box (very old) as your AI could not cut it - Send Help.
-
Brian Stormont 👨🏻🦰
(@brian_stormont) reported
I have no internet which is one of these things but why when I contact @virginmedia by phone they tell me there is a complex issue engineers are working on but on the website they tell me it’s my router? You also cannot speak to anyone. Hope it’s fixed soon. Working in 10 hours
-
Ged Mawdsley 🏆🏆🏆🏆🏆🏆 6 times
(@ged_mawds) reported
@virginmedia Still poor I'm afraid and im disappointed as I've not long taken a new contract out with virgin media