Virgin Media

Virgin Media Outage Report in Chester-le-Street, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Chester-le-Street, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chester-le-Street and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Chester-le-Street, County Durham, England 01/19/2026 10:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Chester-le-Street, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Durham, Consett, Spennymoor, Chester-le-Street, Wallsend and North Shields.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Chester-le-Street, England

Latest outage, problems and issue reports in Chester-le-Street and nearby locations:

  • Dxrpiii Dxrpii_ (@Dxrpiii) reported from Chester-le-Street, England

    @virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡

  • Kai35850650 Dougy Giro (@Kai35850650) reported from Sunderland Bridge, England

    @virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me

  • JJohnsonJourno Jack Johnson (@JJohnsonJourno) reported from Walker Gate, England

    Any one have a resolution for no WiFi connection? @virginmedia

  • Scotttate1990 Scott Tate (@Scotttate1990) reported from South Shields, England

    @virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

  • DPhilipJones Daniel Jones (@DPhilipJones) reported from Newcastle upon Tyne, England

    Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia So we are not just going to write it off as a bad job. Plus my mam finds it hard to understand the persons at the other end of the phone and why they ask for her bank details all we asked was to post out her password for her mobile account.

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • Baddoo Christopher Baddoo (@Baddoo) reported from Newcastle upon Tyne, England

    @virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia is your broadband down completely in #NE5 any idea when will be working???

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • Nattalingo Nathalie Paris (@Nattalingo) reported from Consett, England

    @virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?

  • piggypics Les Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes but the number on the letter to text to just comes back fail to send. Then I rang 789 for my mam and this person had her in tears also, so we have give up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • weixianho wayne (@weixianho) reported

    @virginmedia My virgin media broadband has been down since yesterday early evening. Area is ng7 2RP, could you check if the area is having connection issues?

  • Custome92683183 Customer (@Custome92683183) reported

    @virginmedia Which area in the forum do I go to to get your managers to call back as promised (never happens)?

  • wench141 A Olsen (@wench141) reported

    @BlytonDow @virginmedia Hope they resolve your issue……..

  • rodderz87 Ash (@rodderz87) reported

    @virginmedia I’m not trying to make a complaint “now” was just saying what the app has that I used. This is ridiculous. Hopefully @SkyUK get broadband in my area soon. Never had this sort of issues with them before

  • jo_shimmin Jo Shimmin 💙 (@jo_shimmin) reported

    @virginmedia I had this issue yesterday and someone came to the online chat and sorted it

  • PythiaLatis Linda Stevens (@PythiaLatis) reported

    @BadWilf @bt_uk @virginmedia Why? Giant cat no. 1 has BT no trouble with her Disney wossname.

  • SusanMoodie1 Susan Moodie (@SusanMoodie1) reported

    @virginmedia I've been through the online help, the app, done all the checks, spent ages Worthing through the chat bot, then had a very odd conversation with the 'real person' chat

  • JonTrooper117 jonathon reilly (@JonTrooper117) reported

    @virginmedia is truely amazing, no internet since 11am yesterday, the person I spoke to yesterday called me a liar for calling about the issues, got through to someone today and booked an engineer to visit tomorrow, now to get a text saying it’s been out on hold

  • theperthamateur Aldobear7 (@theperthamateur) reported

    @virginmedia I knew I never. I do not recall this being a question at any stage

  • emmamurdoch92 Emma Murdoch (@emmamurdoch92) reported

    @virginmedia do you have problems in the LS12 area of Leeds? Our connection hasn't been working most of the day and now it's completely off