Virgin Media outages and service status in Durham, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Durham, including 0 direct reports.
- The most common problems reported in this area mention Internet and TV.
- Internet (67%)
- TV (33%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Washington, and Consett.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland
|
Internet | 13 days ago |
Community Discussion
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Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Phil Byrne (@Chickawacka) reported from Gateshead, England@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Nicola (@modelnicola) reported from Peterlee, England@virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.
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Donna watson (@donnawatson76) reported from Dunston, England@virginmedia The only call i have had was 2 calls from the sales to team to offer me a black friday deal, when i asked were they calling in response to my compliant they said they were unable to help with that as it was not their deptartment
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Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Pete Irving (@ZicoPete) reported from Sunderland, England@virginmedia No, tried 3 times on hold for 20 minutes then cut off by agents without saying a word. After checking other responses I can see this has been the issue either other customers.
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Tanya ❤️🤍 (@Tanya_M_S) reported from Sunderland Bridge, England@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Benjamin Spurling (@1slandmonkey) reported from Washington, England@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Deggsy™ (@Deggsytweets) reported from Sunderland, England@BurnleyJo @virginmedia Yea they’ve got issues with certain channels
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Barry Cook (@Townendtopman) reported from Sunderland, England@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
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Steph. (@stephwales_) reported from Gateshead, EnglandVery excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Anna Forester (@AnnaForester87) reported from Washington, England@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Barry Cook (@Townendtopman) reported from Sunderland, EnglandHa ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
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Barry Cook (@Townendtopman) reported from Sunderland, England@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
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Nathalie Paris (@Nattalingo) reported from Consett, England@virginmedia How will this please be different from the service I have had so far? Will someone competent ring me?
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Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Steph. (@stephwales_) reported from Gateshead, EnglandA week of no issues after a month of next to no tv and now it starts all over again. I have sound and the guide but just a black screen on every channel. So glad my contract is up, deffo going to be leaving this time. Waste of time and money!!!!! @virginmedia
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John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Donna watson (@donnawatson76) reported from Dunston, England@virginmedia I wanted to cancel or down grade my package due to the rising costs and my partner being on furlough and my own business having to be closed but every way i tried to contact you i had no reply i was held in a que for 40mins and then cut off, i emailed still no response so i have
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JT (@leeds2d) reported from Bishop Auckland, England@virginmedia No. I’ve been in contact and I was supposed to receive a phone call within 4 hours. This was 6 hours ago. Very poor service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky (@CityVicks) reported@virginmedia Hi @virginmedia it’s happened again, all devices wiped out. Wtf is going on
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Paul Tee (@Nokkapie) reportedYes @virginmedia I love being charged more than the contract I agreed! I also love being ignored when making a formal complaint. Defo won be renewing another contract. Awful behaviour from a business ive used for 20 years!
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Abedul Hussain 💙 (@sirabbey) reported@virginmedia how long is this broadband outage in sm1? It’s been ongoing for the whole day
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lyndsey buchanan (@lyndzb1990) reported@virginmedia why is it so difficult to speak to customer service? Chat isn’t replaying and I’ve been hung up on and ignored twice. I have a complaint but I suppose if you ignore me you don’t have to deal with it 👌
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sam (@5amcoek) reported@virginmedia anyway to get a proper update on the outage near me? Broadband has been off most of today and every fix just keeps getting delayed
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Matt Fowler (@306notout) reportedAbysmal service from @virginmedia today, no problem I’ll source broadband from @VodafoneUK instead. 👋👋
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Jags Arthurson (@JagsArthurson) reported@briavelsjon @virginmedia @BBCNews I couldn't make it work The Virgin technician couldn't make it work I reckon it doesn't work I'm willing to be proved wrong
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John James (@Temuing) reported@virginmedia why does my Internet go down around 11.00am every day for 10 to 15 minutes?
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Stephen Old #FBPE (@StephenOld) reported@virginmedia Do something about your useless Customer Service. You used to have shops and phone lines so that I could taslkd to a real person. Your automated systems have always been uselss and now you want me to send you an audio or a video message, neither of which works.
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sam (@5amcoek) reported@virginmedia anyway to get an update on when my broadband will be fixed? Been almost 24 hours now with no service