Virgin Media Outage Report in Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Durham come from postal codes DH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Newton Aycliffe, Gateshead, Peterlee, Durham, Consett, Washington, Chester-le-Street and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Wi-fi | |
| Sunderland |
Internet | |
| Sunderland |
Internet | |
| Newton Aycliffe |
Internet | |
| Gateshead |
Phone | |
| Sunderland |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
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Daryl
(@Darylx) reported
from
Gateshead, England
@virginmedia Can you please help me. I've rang twice to upgrade my TiVo box free upgrade. Tried online can't do it. First time cut off. Web chat I tried was told I had to phone.40 mins in second time lady was having system issues so transferred me and guess what I was cut off
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Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
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pipkins
(@fredspoon) reported
from
Chester-le-Street, England
@DMcCSE17 @virginmedia All phone signal in London is terrible including public Wi-fi. I love when I come back to north east for a decent signal and decent Wi-fi speed :)
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Thomas McGowan
(@ThomasMcGowan1) reported
from
Gateshead, England
right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Husna-E-Noor 🕊
(@MarchakaiJinai) reported
@virginmedia My lecturer said if I don’t fix my wifi then she won’t take my tests 🥲
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🄶🅄🅂🄱🄾
(@GusboOnTwitch) reported
@dylanc533_ My whole interweb went down. Think it might be a Virgin Media thing?
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who me?
(@mrahhbisto) reported
@PelcPete @Jowster89 @virginmedia It works if you use a vpn. But yeah this sucks
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Evie Pop #NHSLove
(@EviePop2020) reported
@virginmedia how do I get a new remote control? I tried your website link in October - link broken. I tried calling - no-one available. Went back on site today as remote falling apart now. 4 months later the link is STILL broken!
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D /\ V E
(@DaveMax_) reported
@Pijinnn_ @virginmedia Absolute worst company
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Dave.
(@DaveJac77939072) reported
Virgin media: why is no-one there to help me cancel my contract due to another price rise. ?
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Linney
(@ByronLinney_) reported
virgin media is pure ****
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Tiarnan
(@TD9Games) reported
Hi twitch x virgin media is down but I can still upload content so I posted 2 new tiktoks off my reaction to pulling 2 TOTY's on todays stream Go like and tell me I am hot x
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Psycho Barbie
(@PsychoBarbieUwU) reported
@PeachySaiyan @Virgin @virginmedia fix it or we riot at dawn
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Dave.
(@DaveJac77939072) reported
Virgin media. I'm still waiting to cancel my contract due to another price rise, on Whatsapp. Thursday, waited 8 hour. Friday, from 1pm til now4.54 Saturday morning. Still no-one dealing with me. Very bad service. The letter says no cancellation fees. BAD.