Virgin Media Outage Report in Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Sunderland, Stanley, Consett, Newton Aycliffe and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Wi-fi | |
| Sunderland |
Total Blackout | |
| Gateshead |
Wi-fi | |
| Gateshead |
Wi-fi | |
| Gateshead |
Internet | |
| Gateshead |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
Great what deals you can get when you ring to cancel your contract 👍 @virginmedia a very helpful Hayley in your call centre. Paying less now for more than double what I had before.
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia Iv had problems for 4 days,impossible to contact you so will be moving back to sky
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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I🍭
(@mxhdyyy) reported
from
Sunderland Bridge, England
@virginmedia fix the WiFi you mugs
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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Lee Bell
(@lebell83) reported
from
Sunderland Bridge, England
Why is @virginmedia internet so poor. It’s like having dial up back
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Mackem
(@MarkaMackem) reported
from
Seaham, England
@Flittdog @Jo7Lawton @JackieMayes5 @Adamphayward @finbarr_poland @piersmorgan @virginmedia This particular job is not classed as key as its not a service everyone wants
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia No, unfortunately I never got that far. Seriously considering just cancelling and going with a company that has more respect for its customers. Literally became a client 5 days ago
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Patrick O'Kane
(@sportingpat) reported
from
Whickham, England
@virginmedia Twice but very unsatisfactorily and although I was told at 5.30 that I would receive a call back within half an hour from a customer services manager, I am yet to receive that call. New customer extremely f***ed off if I'm honest
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@aquilla102) reported
@virginmedia I think you are missing the point that this is an intermittent problem? Plugging in with a wire when it’s working surely won’t solve anything? I can’t sit and work near the hub....
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Tony Dyson
(@tony_dyson_) reported
@virginmedia No contact yesterday. Back in a queue today. Great customer service. You are truly the worst
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Rob Slusar
(@robslusar7) reported
@virginmedia i've had no confirmation emails or letters after the install happened. the service appears to have gone live but i've not had any survey emails or confirmation after the install date
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dawood
(@d4wood97) reported
@virginmedia WiFi been down for DAYS! Says its going to be fixed by 3pm but it's been saying that for over a week now with no sign of improvement
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David Hine
(@HineDavid) reported
@virginmedia The issue is that the broadband hasn't worked for more than a week. There is no working hub connected and isn't likely to be one over the next 30 days so I'm paying for a service which Virgin has acknowledged isn't working.
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Martin Bannerman
(@Mabbannerman) reported
@virginmedia I pay more than I should, Im not getting the monthly credit that was agreed on day 1 of the mistake. I can't access on demand. I can't speak to anyone as I get cut off after 1hr, Your online "help" doesn't help, Apparently you can't call me so not sure where we go from here..?
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Jayne Caveen
(@JayneKathryn) reported
@virginmedia No-one has contacted me about our ongoing problem of poor WiFi connection. I keep getting a useless Bot which promises a human response but still waiting. The Connect App is equally useless.
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Hinesh Mandora
(@twittesh) reported
Why does your online status checker show there are no issues when there has been no service for 4 days now!? @virginmedia
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Emma Marie CEO of VOR🎄🏳️⚧️ twitch.tv/hasrock36
(@hasrock36) reported
@virginmedia Nothing being reported, cut out for 20 minutes around 3am. Though it had been a bit spotty prior to that. Seems to be fine now.
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INTPeeved
(@INTPeeved) reported
Day one with @skytv after 10 years with @virginmedia and they can’t even install it. Blamed on “HSE”. Frankly - the blame is on weak, unrealistic; non-dynamic HSE procedures. And the lack of information shared prior to installation. Cost of poor quality guys.