Virgin Media

Virgin Media Outage Report in Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Durham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Durham, England 10/30/2025 13:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Durham, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, Sunderland, Washington, Consett, Stanley and Shildon.

Loading map, please wait...
City Problem Type Report Time
United KingdomGateshead Internet
United KingdomGateshead Internet
United KingdomGateshead TV
United KingdomGateshead Wi-fi
United KingdomSunderland Internet
United KingdomWashington Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

  • MrPaulDH Paul Humphreys (@MrPaulDH) reported from Washington, England

    @virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    And the shit @virginmedia sservice fails again tv off yesterday broadband & phone failing today you txt & get auto reply you phone & they do nothing, disappointing service

  • gemmafisher5 gemma fisher (@gemmafisher5) reported from Gateshead, England

    @virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    @SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been

  • CraigShitpeas Craig Shitpeas (@CraigShitpeas) reported from Sunderland Bridge, England

    @virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.

  • Bodmall Bodh (@Bodmall) reported from Shiney Row, England

    @virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin

  • piggypics Les(piggypics)Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.

  • gordysocceruk gordon (@gordysocceruk) reported from Gateshead, England

    @virginmedia How long is this outage going to last been off for neatly 4 hours.

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    @virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎

  • hellsbells610 Hells Bells 🐧 (@hellsbells610) reported from Gateshead, England

    @virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

  • Paulhut20013625 Hutchy (@Paulhut20013625) reported from Sunderland Bridge, England

    @bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔

  • LisaSmythe_RNA Lisa (@LisaSmythe_RNA) reported from Gateshead, England

    @virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported

    @virginmedia I’ve now waited 23 of the 24 hours I was promised I would get a call back in? What’s going on? I need to give notice to my other service provider 😡

  • RobBooth96 Rob Booth (@RobBooth96) reported

    @virginmedia Still says with a member of our team. Its the 2nd complaint I've had to raise for the same issue because it still hasn't been resolved. All down to not fulfilling what was promised when I renewed my package.

  • Hersm5 helen renn (@Hersm5) reported

    @virginmedia I’m having problems with my TiVo box and WiFi code c133 ??

  • mitson33 Kate Mitson (@mitson33) reported

    @virginmedia I have had a letter saying my complaint has ended but I wrote to you as advised within the time so complaint should still be live

  • ShalliwellToon stephen halliwell (@ShalliwellToon) reported

    @virginmedia fibre broadband cables are being laid in camperdown ne12. When will this service go live or is planned to go live?

  • DavidBurns530 David Burns (@DavidBurns530) reported

    @virginmedia Still no help, just keep being told to wait. No explanation as to what's going on, nobody telling me why you have set up direct debits on my account even though the orders were supposedly cancelled.

  • shaunlbaines Shaun Baines (@shaunlbaines) reported

    @virginmedia Yes I tired without successfully contacting anyone. My virginmedia status, is showing a known phone issue in the area. However boardband is showing as ok.......

  • rhodri Rhodri Marsden (@rhodri) reported

    @shoottheducks @virginmedia I was with them for 15 years or more and never had any trouble. In fact I wish they supplied my new house, I'm having a nightmare with Openreach and their merry band of resellers

  • zoezoezoed Zoe (@zoezoezoed) reported

    @virginmedia S6 4. You are disrupting people who are working from home! Have some damn consideration! The others houses aren’t been dug up!

  • dbyrne2112 David Byrne (@dbyrne2112) reported from Birmingham, England

    @virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do