Virgin Media Outage Report in Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 17: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Sunderland, Chester-le-Street, Newton Aycliffe, Seaham, Consett and Stanley.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Sunderland |
Internet | |
| Gateshead |
Wi-fi | |
| Gateshead |
Internet | |
| Gateshead |
Phone | |
| Gateshead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Dawn knight
(@Dawnletsfaceit) reported
from
Consett, England
@virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡
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Bella
(@SharBella72) reported
from
Sunderland, England
@virginmedia internet is down, again in Sunderland area.
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Keith Dawson
(@KeithRwc) reported
from
Washington, England
Looks like @virginmedia are again trying to take Netflix payment that should already be included in my Volt. This is disgusting behaviour having already spoke to them previously!! Anyone else having similar issues?
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Nicola
(@modelnicola) reported
from
Peterlee, England
@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Nicola
(@modelnicola) reported
from
Peterlee, England
@virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.
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emma
(@ema_neale) reported
from
Sunderland, England
@virginmedia Thanks for your reset help earlier it worked, unlike waiting 10 hrs for someone to finally respond to me again via WhatsApp. I was told that there were no offers for current customers yet your website states otherwise!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia I’ve looked & it’s no help
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Out of contact & another £8 was added. My account for the free booster another complaint was logged. But no one has called me back. Can u DM me to have a look into this
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia I called up about 6 weeks ago about the poor quality of the wifi, I was offered another booster free of charge. Then I received an email to say my bill was going up by £15.someone said they would listen to call, no one got bk 2 me & I called the other day & was told I was out of
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
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Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sir.Nigel60007 3.5% #RejoinEU 🇪🇺
(@Nigel60007) reported
@virginmedia I have a problem with very slow WiFi I am in LS9 7PT I have rebooted my router several times with no difference Thank you
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Aaron
(@FeedTheSpud) reported
@virginmedia easily the worst customer service - ever. Incredibly unhelpful in every way possible; from keypad options not working to staff who don’t understand questions. Avoid.
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Diz
(@Dizwod) reported
@virginmedia Nope. Engineer comes does same work as the engineers before and then issue reoccurs. Only so many times you can replace the router. The wiring. The sockets. The equipment in the cabinet. External cables. Everything else before you decide to stop increasing prices
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cryptowannabe
(@cryptowannabATH) reported
@virginmedia Well, actually owe me money, but I doubt you will apply late payment fees to yourself, but you are a shambles, so you never know.
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𝙹𝙰𝙼𝙴𝚂 𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽 🎮 🏴
(@JJAMESSTEVENSON) reported
@virginmedia Over 3 weeks for a fix yet I'm still not able to get compensation for the issue because it's "INTERMITTENT" & not down well it's an absolute joke!!!
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Carl Spencer
(@CarlSpencer1969) reported
Finally given up on @virginmedia Please see the email I've sent to the complaints email address, 4 weeks of no service, contract terminated today I don't know if it's incompetence or lies, whichever it is you have plenty of it
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blueboy
(@stef1970lcfc) reported
@virginmedia Your engineer. Came to put in a trunking and has now left us with zero service again. Has said a engineer will be back but after last few dealings with you, I won't hold out much hope. #shocking
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blueboy
(@stef1970lcfc) reported
@virginmedia Loss if service twice in four weeks for 4 /5 days and engineer has broken cable today and again we have no service
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Jim Johnson
(@aliensvoice) reported
@virginmedia 46 mins and don’t know if I’m hold or just disconnected. This is definition of poor service.
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Jim Johnson
(@aliensvoice) reported
@virginmedia currently trying to resolve this issue. 45 mins and counting. Tried speaking to the account manager Josh who is dealing with it and now silence.