Virgin Media Outage Report in Durham, England
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The latest reports from users having issues in Durham come from postal codes DH1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Sunderland, Gateshead, Consett, Spennymoor, Bishop Auckland, Durham and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Sunderland |
Internet | |
| Sunderland |
TV | |
| Sunderland |
TV | |
| Gateshead |
Internet | |
| Consett |
Total Blackout | |
| Consett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Should that not be your job to check and then tell me the answer. You havnt really solved the problem by telling me to check my area. You should know if there’s any problems where ever they may be
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia yet again my internet down.
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Daniel Allis 🇬🇧
(@danieljohnallis) reported
from
Gateshead, England
@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@Barrymore_Jones @virginmedia Mine has been ok until about 2 weeks ago mate and now it keeps turning itself off for no reason. And then I get slow speeds. Usually in the 300,s mate
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Jonathan Wilkinson
(@jwilko_87) reported
from
Gateshead, England
@virginmedia your internet service in Gateshead for the last few days has been terrible. Keep losing connection here 🙄
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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C4SP4R
(@C4SPAR_) reported
from
Sunderland Bridge, England
@davidm_allan @virginmedia I Live in Roker, had nothing but trouble with virgin broadband. Had it replaced today.
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia It says there’s no issues in my area. So why does my internet keep going off. If it works it’s very rarely high or if it is it’s only for a short time. Then goes off and gives low readings. I’ve reset it and unplugged it from mains etc and still it’s on and off. Annoying
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
Ha ha @virginmedia it’s gone off again. This is twice since dinner time where it’s just randomly turned itself off. #annoying and yes it’s saying there’s nothing wrong with the service in my area. So why does it turn itself off ffs
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Barry Cook
(@Townendtopman) reported
from
Sunderland, England
@virginmedia is broadband services down. My internet has been intermittent for the last week. Reset router 3 times today and still not working properly. Download speed is 1mb. Usually 380 mb
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Benjamin Spurling
(@1slandmonkey) reported
from
Washington, England
@virginmedia not impressed with your customer service this week. After days of attempted communication I finally spoke to someone about getting a new phone. They spoke terrible English, were unhelpful and have actually lost you my potential 24month contract.
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Abbie✨
(@simplyajblog) reported
from
Dunston, England
@katiexmiddleton @virginmedia VM is big in my area for internet but the last house I was in could only have TalkTalk. When I moved, I just transferred my address over instead of moving across to VM. The trouble you’ve, and everybody else it seems, had makes me glad I did! I’ve not had an issue with TT once!
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Steph.
(@stephwales_) reported
from
Gateshead, England
Very excellent service from Linzi in the Longbenton call centre today, got my upgrade sorted and we had a good little chat as well whilst she was sorting things. Made me feel a lot better for spending the time I did on hold. @virginmedia
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Donna watson
(@donnawatson76) reported
from
Dunston, England
@virginmedia My initial call was about the price increase and to see if we could downgrade as my partner is on furlough my business is closed that was 25th nov so have since paid another 2 months bill £168 I could not be more disappointed in the service i have received
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Michael McVickers
(@mmcvickers) reported
from
Consett, England
@virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clive Gowing
(@CliveGowing) reported
@virginmedia This experience has shown me there must be some deep cultural issues within Virgin as they are happening too many times to be coincidence. Virgin clearly don’t appreciate there customers
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Onearmedjohn
(@onearmedjohn) reported
@virginmedia Have you phoned your call centre? It’s like explaining the problem to my 9 year old Labrador
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Onearmedjohn
(@onearmedjohn) reported
@virginmedia Yes, it helps. But I shouldn’t need to reset my hub this often. When one dials that number one gets through to your call centre who find it very difficult to understand what I’m explaining to them and incredibly reluctant to pass the problem to another team.
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NiftyWoza / 🦍🦍🎮🎮🤡.y.at
(@woza_2015) reported
@virginmedia You have the worst timing. I call your team and give 2.5 weeks notice of a move, You send me messages all week letting me know the engineers are coming and 12 hours before move you've moved my install back 2 WEEKS - WTF? How do you have any customers?????? #NOMEDIA
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sophia🕊
(@phi_cx) reported
@virginmedia Going to go ahead and intuit you forgot! Once again incredibly service from you guys.
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Emma Jabbari
(@Hopee1804) reported
@virginmedia nothing to chat about just sent the booster last one took a week so that’s 10 more days without service
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Darrell Cook
(@dazcookcook) reported
@virginmedia Please can you help me why can’t I get the current offer on Racing Tv why is it not available on Virgin.
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stesol
(@stesol7) reported
@virginmedia hi Virgin. I just wanted to let you know that you’re a horrendous internet service provider. I haven’t had a full week of working internet since I joined 5 years ago. I have to call at least once every few days and nothing ever gets resolved. Shockingly bad!
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russell lehman
(@russelllehman2) reported
@virginmedia No he has referred all the charges on the bill to accounts and provided a reference. He thought it could cause more issues if he made the changes and it would be best achieved via accounts.
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russell lehman
(@russelllehman2) reported
@virginmedia Just been speaking with a useful agent, he's identified the issue again, virgin volt not added correctly and installation charge added when moved, he's referred it to accounts which should review within 48hrs. I was promised this billing error would be fixed via WhatsApp 12 Nov