Virgin Media Outage Report in Durham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (30%)
-
Wi-fi (11%)
-
Total Blackout (10%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Consett, Stanley, Sunderland, Gateshead, Shildon, Newton Aycliffe and Seaham.
City | Problem Type | Report Time |
---|---|---|
Internet | ||
Internet | ||
Internet | ||
Internet | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
-
🦦 Helen (@vitosauras) reported from Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
-
Jamie Davison (@jamie_davison1) reported from Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
-
PH NQOT (She/her) 💙 (@StricklandPaula) reported from Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
-
Helen Embleton (@HelenEmbleton1) reported from Leadgate, England
@virginmedia Your customer services
-
Stu (@tenchylad) reported from Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
-
claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
-
Iinton Smith (@lintoniosmythe) reported from Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
-
Neville Lishman (@NevilleLishman) reported from Durham, England
5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
-
Victoria barry (@VictoriaBarry82) reported from Sunderland, England
@virginmedia She’s sent me a service receipt out
-
Victoria barry (@VictoriaBarry82) reported from Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
-
🦦 Helen (@vitosauras) reported from Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
-
claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
-
Paul Jacques (@pauljacques83) reported from Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
-
Georgina McGowan (@seldomseenkid16) reported from Gateshead, England
@virginmedia can you help with my phone services not currently working
-
Stu (@tenchylad) reported from Sunderland, England
@virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too
-
Steph. (@stephwales_) reported from Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
-
Pete Irving (@ZicoPete) reported from Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
-
claire🐱🐾🐾 (@clairekitty12) reported from Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
-
Steve Walls (@StevieWalls) reported from Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
-
🦦 Helen (@vitosauras) reported from Gateshead, England
**** off Virgin Media, useless bollocks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
John English (@johnoenglish) reported from Berkhamsted, England
@virginmedia @richardbranson three weeks with Virgin Media and got to be the worst service and customer service I have ever experienced...I am almost at a point of saying they are worse than sky🙈72 hours to rectify...let's see...
-
John English (@johnoenglish) reported from Berkhamsted, England
@virginmedia Firstly, I am new to virgin (3 weeks). I have had to call the faults team 3 times and on each occasion 60+ minutes to wait. Having faults is bad enough but to wait over an hour (almost 3 this evening) is not on. My speed is not as advertised / promised. 1/2
-
Becca Lewis (@becca_lewis93) reported from Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
-
William Pope (@PopePower) reported from Walthamstow, England
@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.
-
Fiona Morrison (@fionalmorrison) reported from Glenrothes, Scotland
@EveryNextDream @virginmedia I’ve had issues with their customer service for years. I worked for them part time whilst at uni when they were “Telewest”, and went through the whole Virgin take over. We all knew it was doomed from that moment. I’ll be leaving when contract is up.
-
Chidinma 🇳🇬🇨🇮 (@SooPreci0us) reported from Galway City, Connaught
@virginmedia hi I’d like to chat with customer care about paying a bill...I’m a new customer and honestly your website is difficult to navigate! Can someone reach out to me ASAP! Thanks
-
Tyler-James Ltd (@T_J_PetSupplies) reported from Ilkley, England
@vmbusiness we have been without broadband since Aug 24th with no acceptable explanation! No response to our emails nor updates via txt as promised! Hardly good customer service. #terriblecustomerservice #wasteofmoney #poorserviceprovider #disgruntledcustomer
-
Becca Lewis (@becca_lewis93) reported from Islington, England
@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
-
Steve Clayson (@steveclayson) reported from Carcroft, England
@SkyUK trying to switch to you as finally had enough of @virginmedia but its saying im not a new customer. Havent had sky for a decade
-
marty bogert (@caillea) reported from Hackney, England
@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.