Virgin Media outages and service status in Durham, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Durham, including 0 direct reports.
- The most common problems reported in this area mention Wi-fi.
- The most recent signal from this area was received Jun 20, 4:13 PM GMT+1.
- Wi-fi (100%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 21: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Consett, Sunderland, Washington, Durham, Chester-le-Street, and Seaham.
| City | Problem Type | Report Time |
|---|---|---|
 Consett
|
Wi-fi | 1 day ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎 (@Markticus) reported from Consett, EnglandIncredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Barry Cook (@Townendtopman) reported from Sunderland, England@virginmedia Yeah I know that but we are paying for the fastest speed and when it eventually works we don’t get nowhere near that speed. Considering how many times I have to reset the router we don’t get a full service. Just wanted it sorting out
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Donna watson (@donnawatson76) reported from Dunston, England@virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke
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Michael McVickers (@mmcvickers) reported from Consett, England@virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months
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Victoria barry (@VictoriaBarry82) reported from Sunderland, England@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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Daniel Allis 🇬🇧 (@danieljohnallis) reported from Gateshead, England@lxwissssss @MartinEdition @virginmedia Mine is excellent once they replaced the wiring because it was old and now mine never goes off and it’s super fast! The English call centres are great but the Indian and Philippines ones are really bad I avoid them because they just read off scripts!
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Nicola (@modelnicola) reported from Peterlee, England@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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Deggsy™ (@Deggsytweets) reported from Sunderland, EnglandAnyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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graham scott (@nufcscott1968) reported from Dunston, England@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
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Phil Byrne (@Chickawacka) reported from Gateshead, England@virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
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John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England@virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.
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Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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Nathalie Paris (@Nattalingo) reported from Consett, England@virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.
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Barry Cook (@Townendtopman) reported from Sunderland, England@virginmedia yet again my internet down.
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Gareth Miller 🇺🇦 (@geemiller71) reported from Washington, England@ee no signal on 5g in @IcelandFoods wife 4g on @virginmedia full signal.
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Paul Jacques (@pauljacques83) reported from Sunderland Bridge, EnglandBeen in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nolan (@nolan1874) reported@virginmedia is the internet down in DY10 Worcestershire?
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MR COOL (@Lifeline04India) reported@virginmedia Yes and one guy called and told i will receive few details as SMS including Re=feral bonus and referal entry, still i didnt receive, Please help
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STEPHEN (@stevied151181) reported@virginmedia I've just had a lovely chat with Kabeer to renew my contract. He was polite, friendly and helpful. Please make sure he's praised for his customer service. 5🌟
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Mark Aitken (@sparky0710) reported@virginmedia Still no Internet. A full day without Internet and no update as to what is the issue or when likely to be resolved. Definitely be leaving after contract. WFH and this isn't first outage. Never had this with previous provider.
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dawnieC (@CorkinDawn) reported@virginmedia yet again cant access email. Forbidden 403 error, is anyone else having this problem? I am waiting for an important email. I really should switch to gmail as virgin are too frequently unreliable
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Dr Laura Jenkins (@LauraJks2015) reported@virginmedia Hi. How do I find out how long an outage is going to be? WiFi is currently off and I’ve reset everything so I’m guessing it’s a network issue.
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Mark Skid (@YeshuaFoxtrot) reporteddoes anyone else have issues with @virginmedia broadband whenever theres a slight heatwave 🤔
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Davie G 🇬🇧 (@fredbeare) reported@virginmedia why is your customer service sooo bad spent 5 hours today on various chats/calls each time you transferred me had to start all over again. Why dont your teams speak to each other. In the end i cancelled joining you. Your lack of service told me all i needed to know
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EA (@eanne30) reported@virginmedia broadband been down in ML1 5 postcode for over 12hours - been told engineers are working on it but your service checker shows no issues? Please update your customers on when service will be resumed 🤞🏼
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G99 (@G99____) reported@BingoBertie @RichardLXXII @virginmedia Yes you clearly have no clue about the wording of the contract. Contracts have a fixed period and if you are smart you have discounts. They however have a fixed period, so if you let them run out the contract continues without them. So what your are suggesting is bad