Virgin Media Outage Report in Durham, England
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The latest reports from users having issues in Durham come from postal codes DH7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Newton Aycliffe, Gateshead, Sunderland, Durham, Consett, Spennymoor, Bishop Auckland and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Newton Aycliffe |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
||
| Sunderland |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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Neville Lishman
(@NevilleLishman) reported
from
Durham, England
5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Jamie Davison
(@jamie_davison1) reported
from
Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Helen Embleton
(@HelenEmbleton1) reported
from
Leadgate, England
@virginmedia Your customer services
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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PH NQOT (She/her) 💙
(@StricklandPaula) reported
from
Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Bruniges
(@Reds01) reported
@virginmedia The problem is not your end it is mine I have forgotten my password for virgin media, I know the one for virgin mobile if that helps
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Michael Whaley
(@mj_whaley) reported
Hi @virginmedia any chance you can help? Getting nowhere with your call centre staff.
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Mr Fox
(@MisterFoxUK) reported
@virginmedia hello; you guys have been cabling our estate, and emailed me saying I’d be able to get your service in “a few weeks.” The postcode checker kept saying “nearly ready!” Etc. I just checked again, now it says we’re not in your rollout plans. Can you help?
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KroyVR
(@KroyVR) reported
@virginmedia And because Virgin Media's first line support systems give any agency to their customer support representatives, I can't progress to second line, who are the ones that can access my line history and see the problem.
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✩ 🎀 𝒞𝒶𝒾𝓉𝓁𝑒𝓃 𝒹𝒶𝓋𝒾𝑒𝓈 🎀 ✩
(@caitlendaviesx) reported
@virginmedia Just my Wi-Fi, but my Tv my sons tv is also connected to this to be able to watch it and sorry isn’t good enough anymore this has been on going for over 2 years now! All I have had is issues and they have never been resolved
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JC Malloney
(@JCMalloney) reported
@virginmedia That says we have an engineer booked. How is six days without any service acceptable? We’re on the top package. How can I escalate this? Call handler refused to pass me onto someone to escalate and said i would receive a call. Still waiting. Very disappointed
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Abi
(@traldz) reported
@virginmedia waiting to get through on the phone and the internet going off once again I give her my complaint c- reference and get hung up on meanwhile she was talking and moving the mic around - so I’m paying for no internet and no customer service apparently lmao disgusting
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David Anthony Steele
(@DsSteely13) reported
@virginmedia It’s not a area fault, they have been working on fibre around the area , your engineers have never turned up and you sent messages saying fault repaired
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Lewis Daly
(@LewisDaly4) reported
@virginmedia I need to speak to someone in relation to a recent complaint I logged.
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KroyVR
(@KroyVR) reported
@virginmedia I already did that :D I wonder who designs these systems? Customer support is not rocket science, but Virgin Media's CSM hold you all back to only resolving the easy cases. I'm phoning up Virgin again. I'll ask if I can record my call.