Virgin Media Outage Report in Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Seaham, Newton Aycliffe, Gateshead, Sunderland, Boldon Colliery, Consett, Chester-le-Street and Durham.
| City | Problem Type | Report Time |
|---|---|---|
 Seaham |
TV | |
| Newton Aycliffe |
Wi-fi | |
| Seaham |
TV | |
| Gateshead |
Internet | |
| Newton Aycliffe |
Wi-fi | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia can someone help with getting a broadband booster
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Jacob Ham
(@JacobAlderHam) reported
from
Coundon, England
@scottcvrroll @virginmedia It's mental like, I know there's shit going on but when everyones at home you'd think they'd try to get on top of it asap.
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
So not only I don’t have internet on @virginmedia but the site to check my account is also down and doesn’t allow me to sign in. Customer Center only starts working at 8am 😔
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Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻
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alice✨
(@alicen0rt0n) reported
from
Washington, England
please @virginmedia i have a deadline tomorrow don’t go down on me now 😭😭😭😭
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grahamtebbutt
(@grahamtebbutt) reported
from
Gateshead, England
@ComradeMorden @virginmedia I’ll join you Simon in this nightmare of trying to get a connection, I’ve only just realised it isn’t just us that have a problem in NE9. It seems very intermittent
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Robin Hood
(@Robin_Hoodsband) reported
from
Croxdale, England
@virginmedia @BAFTA Your service is a sham good for nothing
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Gilbert Corrales
(@samiq) reported
from
Gateshead, England
@virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work
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Chris
(@iamchrissharp) reported
from
Washington, England
@virginmedia all I want to do is cancel my tv and phone services and keep broadband but there’s no options to downgrade online only upgrade and I refuse to pay £94 per month
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StuT
(@tenchylad) reported
from
Sunderland, England
Hi @virginmedia spent almost 4 hours on live chat today to get a simple problem resolved and still didnt get resolved , very poor service @skytv or @TalkTalk are you in need of a new customer please.
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John Lacey
(@schizoid007) reported
from
Gateshead, England
Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?
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chefstevennorman
(@chefstevennorm1) reported
from
Gateshead, England
@virginmedia your wifi is down again
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia Come on Virgin, give us some feedback. What's the issue with the WiFi in the NE10 8WH area. Mine seems to have gone off completely now. Loads of people in the area complaining of same issues all across social media.
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Graeme Hopper
(@GraemeHopper) reported
from
Gateshead, England
@virginmedia I have been on website and would like to report a fault in the street with our broadband. A number of residents have the same problem. Can you assist. Dunkeld Cl. Wardley, Gateshead, NE10 8WH
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clare williams
(@ClareSweep1957) reported
from
Sunderland Bridge, England
@virginmedia I thought sky was bad...well I’m about to go back to them
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia Netflix & amazon is not working on my virgin box
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia is there an issue with connection in Sunderland, we’ve had nothing but problems for the last 24 hours!!
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David Kinmond #FBPE #resist 🇪🇺
(@mackemviking) reported
from
Seaham, England
@tenchylad @virginmedia @skytv @TalkTalk I’ve got sky for tv, phone, broadband and mobile. Rarely have any issues with them at all
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Hells Bells 🐶
(@hellsbells610) reported
from
Gateshead, England
@virginmedia is there an issue with broadband in the Gateshead area? Mine has been off for over hour and the green light is flashing on he broadband box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maya
(@mayasmoves) reported
@virginmedia is there some wrong with the service? Wi-Fi has been really poor this whole week (service status says it’s fine but it’s been super patchy!)
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Aamina
(@minaislx) reported
@virginmedia No one has?????? If you can’t provide what you claim to provide than I should get a ******* refund and so I can move elsewhere cuz your service is not good enough.
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David B Sauer
(@DavidBSauer) reported
@virginmedia Was told Virgin Mobile's (@virginmedia) policy is to block contracted data when reaching spend limit. Removing Unlimited data does nothing to protect from overages, and is making my life difficult. Now I have paid extra, in advance of my direct debit, and STILL have no service!
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Laura Docherty
(@lauradocherty84) reported
@virginmedia why are episodes 1 & 5 Brassic season 3 not included in my package but all others are? It says all episodes available from wed 6th Oct but just these 2 episodes say I need to upgrade when I know I don’t 🤬 another fail by @virginmedia sort it out.
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TVL
(@tvlvt_) reported
@virginmedia So please tell me why we were told by Virgin to upgrade the broadband to correct the issue only for it to still be happening multiple times within the space of 6 months. Absolute shambles.
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TVL
(@tvlvt_) reported
@virginmedia We had this problem in the spring and were told we needed to upgrade our package which we did. In July we then had a 3 day outage and our Hub was replaced and the same thing is happening again, none of our devices can connect to the Hub.
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Doug
(@iamdougmac1) reported
@virginmedia If Virgin was at the property and I didn't want to port it over... a fee would be fair enough, but it's not there. You should foot the bill, not me. I won't be rushing back once you're eventually there, crap customer service to a loyal customer for years
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Aamina
(@minaislx) reported
@virginmedia Haven’t tried wired, but WiFi is absolutely **** which is what I NEED. Paying for one of the highest package - 200 something but only receive 10/15 mbps in every other room except the one the router is in. 15 out of 200 is NOT GOOD ENOUGH.
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Becs
(@owlsgirl67) reported
@virginmedia It should be back on within 48 hours but they also told me that at 8.30 Wednesday morning. I made a complaint today which has been closed without even an apology.
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Andy Quinton
(@QuintonAndy) reported
@virginmedia Yes...some idiot on the phone. Had enough now. Goodbye