Virgin Media outages and service status in Durham, England

Problems in the last 24 hours in Durham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Durham, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Chester-le-Street, Durham, Washington, and Seaham.

City	Problem Type	Report Time
Sunderland	Internet	4 hours ago
Sunderland	Internet	2 days ago
Chester-le-Street	Internet	3 days ago
Durham	Wi-fi	16 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Durham, England

Latest outage, problems and issue reports in Durham and nearby locations:

• 
  Barry Cook (@Townendtopman) reported 2 minutes ago from Sunderland, England

  Please be aware everyone when you get a inbox from virgin media. I got one yesterday asking about my account and asking me to send my card details and card holder name and security number to verify the account. It wasn’t virgin media but a scam. Because my internet was down. Scum

• 
  🦦 Helen (@vitosauras) reported 10 minutes ago from Gateshead, England

  You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia

• 
  Donna watson (@donnawatson76) reported 10 minutes ago from Dunston, England

  @virginmedia Are you actually serious you have now wasted over an hour of my time back and forward on here to tell me to ring the same number i was cut iff from twice back in nov!!! Disgusting customer service @virginmedia what a joke

• 
  Helen Embleton (@HelenEmbleton1) reported 12 minutes ago from Leadgate, England

  @virginmedia Your customer services

• 
  Bev Middleton (@bev_middleton) reported 19 minutes ago from Sunderland, England

  @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

• 
  Pete Irving (@ZicoPete) reported 19 minutes ago from Sunderland, England

  On hold with @virginmedia for 20 minutes then they decided to cut my call.. great service. 👍

• 
  Donna watson (@donnawatson76) reported 20 minutes ago from Dunston, England

  @virginmedia Have paid another months subscription when i could of had a better package and lower cost from @skytv appalling customer service @virginmedia once i get to speak with someone i will not be continuing my account

• 
  Rachel MCDonald (@RachelDMcDonald) reported 21 minutes ago from Sunderland, England

  @virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???

• 
  justin collins (@justincolli71) reported 23 minutes ago from Sunderland, England

  @virginmedia stop constantly calling with silent calls and then cutting off, I've spoken to two people in customer service who advised no one has called. when I call the number back it says its virgin media. Terrible service

• 
  Pete Irving (@ZicoPete) reported 27 minutes ago from Sunderland, England

  @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

• 
  Shaun Wathey (@Wathey) reported 27 minutes ago from Sunderland Bridge, England

  @virginmedia how do I make a complaint?

• 
  Nathalie Paris (@Nattalingo) reported 29 minutes ago from Consett, England

  @virginmedia Ongoing complaint about a landline number that failed to be transferred to my account with you due to it not being requested by you in time.

• 
  Gary Ayre (@GazzaG1) reported 32 minutes ago from Blackhall Colliery, England

  @virginmedia WiFi signal from hub3 is unreliable and I am by only in a1 bedroom bungalow, I never use the tvbox as all channels are rubbish and my mobile signal is disgraceful-virgin is worse decision i have ever made

• 
  Les Pigg (@piggypics) reported 34 minutes ago from Gateshead, England

  @virginmedia Well it finally happened if you are not a online customer with virgin mobile and what shop at a outlet you are classed as the unwashed and not welcome anymore as a customer

• 
  Stu (@tenchylad) reported 37 minutes ago from Sunderland, England

  @virginmedia why is your self service so poor please. Unable to resolve the fault that I have on my service for 2 days now. No one to speak to and the website is abhorrent in terms of customer experience and engagement. Endless loop of bad requests within the servers you use too

• 
  Donna watson (@donnawatson76) reported 43 minutes ago from Dunston, England

  @virginmedia I am not in receipt of universal credit and back in nov i thought we could save some money by downgrading now I would like everything out, and will go with another provider. After the service i have received from yourselves nobody else can do as bad a job

• 
  Steph. (@stephwales_) reported 43 minutes ago from Gateshead, England

  @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

• 
  Warren Baister 🇬🇧 (@WarrenBaister) reported 48 minutes ago from Sunderland Bridge, England

  @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

• 
  Jamie Davison (@jamie_davison1) reported 52 minutes ago from Seaham, England

  My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia

• 
  Andrew Irwin (@AndrewI81572127) reported 57 minutes ago from Washington, England

  @virginmedia my parents services are down , in Consett , co Durham . Phone and everything

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andres Copeland (@andrescopeland) reported 3 minutes ago

  @virginmedia do you have any issues in the beckenham / bromley area? Both Internet and TV went down, tried restarting etc but not working.

• 
  Jenny Roberts (@Miss_JRO85) reported 5 minutes ago

  @virginmedia This would have been useful to know but I wasn’t told this by any of the 4 agents I spoke to. An engineer called me to explain he had fixed the issue - a rusty screw stopping the connection for 8 houses. He was super helpful. Shame no one on the phone could be clear and helpful.

• 
  AdamB® (@OfficialAdamB) reported 8 minutes ago

  @mobily_uk @virginmedia It's for this Amazing service u get that's never changed since you first joined just 1 massive scam. F*****g joke of a company and everyone needs to start looking else we're especially Internet wise there is far better and cheaper and most probably fix price.

• 
  Stu Plays XD 🎮 (@StuPlaysXD) reported 10 minutes ago

  @virginmedia honestly hindsight is great because if I had just waited I wouldn’t of gone with yourself as a provider. £90 a month for constant drops in internet / tv. Your stream box is useless. Massive thumbs down 👎 would not recommend. Should of just renewed with @skytv 👍

• 
  Paul V.. .EST 1970'S, Bethnal Green, East London.. (@paulveness1974) reported 11 minutes ago from Brundall, England

  @virginmedia The last 3 days have been poor from virgin media with my postcode area.. Hours without WiFi, TV or Broadband.. Absolute disgraceful really.. Not helped that my @giffgaff mobile is non exsitant in my area too.. Shocking in this day and age too..

• 
  Gerbil (@f4ckiam) reported 13 minutes ago

  I feel like I'm on a complaining streak but here goes: This one is for @O2 I have been a loyal customer since the switch-over of Virgin Media customers. I barely use data. So, I've been more than happy with my £9.73/month tariff. The data is unimportant. Unlimited calls/texts is

• 
  manpreet johar (@59snoopy) reported 14 minutes ago

  @My My virgin 3.0 hub is showing a red light and the internet is not working! I have tried switching the hub of and allowing it to cool, I have tried a factory reset but still nothing? I am trying to login to my Virgin media account to resolve the issue BUT

• 
  Stevie Leon 🌳 (@sme30) reported 15 minutes ago

  @lelly401 @virginmedia @NetflixUK No i had it separately. Then my virgin bill had a netflix subscription on it. I asked them to cancel as I hadn't taken netflix with them. Now my regular subscription has been downgraded to standard!!!

• 
  mancs boi (@DjmarkieT) reported 16 minutes ago

  I will be calling virgin media to leave tomorrow and give notice I still have 20 months left on the contract but u won’t get a penny for your horrific service **** u @virginmedia let it be a lesson when u get **** all!

• 
  begüm (@begumdi) reported 17 minutes ago

  @virginmedia can you please fix the internet? It’s down for the last 5 hours in East London.