Virgin Media Outage Report in Durham, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Durham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Durham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (35%)
-
Wi-fi (11%)
-
Total Blackout (9%)
-
E-mail (3%)
-
Phone (1%)
Live Outage Map Near Durham, England
The most recent Virgin Media outage reports came from the following cities: Gateshead, Sunderland, Washington, Consett, Stanley and Shildon.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Gateshead |
Internet | |
| Gateshead |
TV | |
| Gateshead |
Wi-fi | |
| Sunderland |
Internet | |
| Washington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Durham, England
Latest outage, problems and issue reports in Durham and nearby locations:
-
Paul Humphreys
(@MrPaulDH) reported
from
Washington, England
@virginmedia waiting waiting on the phone no internet at all now your Auto mated checking service says a problem need to speak to your CS. Waiting waiting 30 minutes now
-
Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
-
AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia It was just internet TV that day but today all your services telephone, TV (all channels) and the broadband are repeatedly failing - no idea why I get billed for such poor service I mean the phone FFS do you think it’s 1984!
-
Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
And the shit @virginmedia sservice fails again tv off yesterday broadband & phone failing today you txt & get auto reply you phone & they do nothing, disappointing service
-
gemma fisher
(@gemmafisher5) reported
from
Gateshead, England
@virginmedia what an absolute #nightmare to #cancel my services because I’m movinghouse my call has been hung up on #twice now #1andahalf hours on the phone and I’m still on #hold 🤬
-
Steve Mayne
(@stevemhh) reported
from
Gateshead, England
@virginmedia service down phone lines closed internet fecked no apology you are a disgrace #virginmediasucks #getyouracttogether #feelsliketheft #customerserviceisnil #whereismyrefund
-
Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been
-
Craig Shitpeas
(@CraigShitpeas) reported
from
Sunderland Bridge, England
@virginmedia been without any form of data, email , Whatsapp, calls from 11am with #virginmobile looks like it’s UK wide ! Dreadful service. Just catching up on emails now in a local pub!! Awful communication by a company that claims to be so good at it.
-
Bodh
(@Bodmall) reported
from
Shiney Row, England
@virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin
-
Les(piggypics)Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia are there issues in the Gateshead area. Broadband keeps on going down. Tried turning hub off/on, but not helping.
-
gordon
(@gordysocceruk) reported
from
Gateshead, England
@virginmedia How long is this outage going to last been off for neatly 4 hours.
-
Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎
-
Hells Bells 🐧
(@hellsbells610) reported
from
Gateshead, England
@virginmedia Thanks for your reply. I think there have been a few problems around where I live, but it seems to be ok now.
-
AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
Looks like @virginmedia are just as rubbish as @BTtv their rubbish service has been failing all night making watching catchup TV a right pain looks like I need another provider
-
Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
-
S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
-
Hutchy
(@Paulhut20013625) reported
from
Sunderland Bridge, England
@bt_uk why has my internet speed slowed down just as we @virginmedia digging up the street 🤔
-
Lisa
(@LisaSmythe_RNA) reported
from
Gateshead, England
@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
A Wedge 🏴💙🇪🇺
(@AndrewWedge) reported
@virginmedia I’ve now waited 23 of the 24 hours I was promised I would get a call back in? What’s going on? I need to give notice to my other service provider 😡
-
Rob Booth
(@RobBooth96) reported
@virginmedia Still says with a member of our team. Its the 2nd complaint I've had to raise for the same issue because it still hasn't been resolved. All down to not fulfilling what was promised when I renewed my package.
-
helen renn
(@Hersm5) reported
@virginmedia I’m having problems with my TiVo box and WiFi code c133 ??
-
Kate Mitson
(@mitson33) reported
@virginmedia I have had a letter saying my complaint has ended but I wrote to you as advised within the time so complaint should still be live
-
stephen halliwell
(@ShalliwellToon) reported
@virginmedia fibre broadband cables are being laid in camperdown ne12. When will this service go live or is planned to go live?
-
David Burns
(@DavidBurns530) reported
@virginmedia Still no help, just keep being told to wait. No explanation as to what's going on, nobody telling me why you have set up direct debits on my account even though the orders were supposedly cancelled.
-
Shaun Baines
(@shaunlbaines) reported
@virginmedia Yes I tired without successfully contacting anyone. My virginmedia status, is showing a known phone issue in the area. However boardband is showing as ok.......
-
Rhodri Marsden
(@rhodri) reported
@shoottheducks @virginmedia I was with them for 15 years or more and never had any trouble. In fact I wish they supplied my new house, I'm having a nightmare with Openreach and their merry band of resellers
-
Zoe
(@zoezoezoed) reported
@virginmedia S6 4. You are disrupting people who are working from home! Have some damn consideration! The others houses aren’t been dug up!
-
David Byrne
(@dbyrne2112) reported
from
Birmingham, England
@virginmedia The issue is happening on the app so it looks like it’s duplicated the laptop using chrome 4 times. 3 of those need removing which I can’t do