Virgin Media Outage Report in Leadgate, County Durham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leadgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leadgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 08: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (14%)
-
Total Blackout (11%)
-
TV (8%)
-
E-mail (7%)
-
Phone (3%)
Live Outage Map Near Leadgate, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Durham, Newcastle upon Tyne, Gateshead, Spennymoor, Hebburn, Consett, Chester-le-Street and Wallsend.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Durham |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leadgate, England
Latest outage, problems and issue reports in Leadgate and nearby locations:
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
-
Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia won't even let me over the automated service
-
NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
-
Neville Lishman
(@NevilleLishman) reported
from
Durham, England
5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
-
NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
-
Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
-
Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke
-
Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
-
NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
-
Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
-
liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
-
🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
-
Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
-
Helen Embleton
(@HelenEmbleton1) reported
from
Leadgate, England
@virginmedia Your customer services
-
Craig Smart 💙
(@CraigSmartUN) reported
from
Gateshead, England
@virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.
-
JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Patrick McCarthy
(@PatMcCarthy37) reported
@virginmedia Did you get my reply? I've tried on a browser on the phone and lap top. I just get the VM main sign in page
-
Bob Parker
(@Bobparker9) reported
@virginmedia Gets better after speaking to someone explaining my issues I am put on hold for 6 mins they then come back and state that the number I called is for mobiles. They have now put me back on hold. I don't know if anyone will come back should I hold on???
-
Adam Schofield
(@APSchofield) reported
@virginmedia I’m an existing customer
-
Baisden 📸🎥
(@Stefan_baisden) reported
@virginmedia why do your team keep hanging the phone up on me every time I have called regarding a reimbursement. It’s been a week and your company are not responding to the network issues correctly.
-
Murray Sharp
(@sharpmurray) reported
@virginmedia @Alli3Fifer Oh no! Seems like some good customer service would be for someone @virginmedia to take ownership of this issue
-
Scott
(@FPL_TheMak) reported
@virginmedia Wednesday… but I’m now being told that my account has problems… I’ve not even started using Virgin and my account has problems lol.
-
Saylor Moon
(@TheCazzle18) reported
@virginmedia It’s kind of sorted. We rang Virgin and they boosted our signal and upgraded us to the newest hub - the pixelation had virtually stopped
-
Raja Amar
(@RajaAmar2604) reported
@virginmedia Hello Tried everything. My O2 priority works fine when used with with my O2 sim details. The issue is with login not the app or website. I think O2 doesn't want virgin media customers using O2 priority. I can confirm I have O2 sim and priority app and website works perfectly
-
jemima
(@JemimaRathbone) reported
@virginmedia Yes. To be clear: it was total loss of service for 16 days. You’ve refunded me for one day. I phoned on Friday, was on hold for over an hour and then hung up on. The broken box was Virgin. The mistake on the bill is Virgin. Being hung up on is Virgin. Please advise
-
Mark S
(@starboogles) reported
@virginmedia The page constantly refreshes when I click check service status so I don't get the chance to enter my postcode and surname.