Virgin Media Outage Report in Leadgate, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Leadgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Leadgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Leadgate, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Durham, Consett, Spennymoor, Chester-le-Street, Wallsend and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
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| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Leadgate, England
Latest outage, problems and issue reports in Leadgate and nearby locations:
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia That was the original issue, the main thing outside was flooded and corroded (affecting 6 customers in street), so the network team I think came and fixed that, we've had 1 week of working service until today.
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Steph.
(@stephwales_) reported
from
Gateshead, England
Why can't @virginmedia ever just be straight forward? Absolute joke. Problem after problem.
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I would like to know how my broadband and tv are still broken after the outage ? It saying theres a connection issue on both broadband and tv . Tv error c139 ...i dont understand why my fault cant be logged as the origanal not being fixed
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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Steve Dey
(@Stevedey) reported
from
Newburn, England
@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
@virginmedia It's not a problem at my end, and it's not just me affected. Have you really not noticed a flurry of people saying the same thing? I know people in different areas of the UK who have the same problems at the same times.
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
**** off Virgin Media, useless bollocks
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia But do you understand that this is a problem in my area you were aware of ! Said it would be fixed but it hasen't ? It just needs reporting i don't need a tech to my house i beed it to the area
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia why is phone network not working and plus can't phone people or text tryed restarting phone still. Nothing can't even ring you guys WTAF
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claire🐱🐾🐾
(@clairekitty12) reported
from
Gateshead, England
@virginmedia I did the online thing before contacting u it says needs a tech . But it doesnt it needs your outage fixed .
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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liam sholder
(@liamsholder91) reported
from
Newcastle upon Tyne, England
@virginmedia can you help me please everytime I try to log in the virgin media app on my mobile account it's logs me off all the time why ?
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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🦦 Helen
(@vitosauras) reported
from
Gateshead, England
You lot need to sort yourselves out, Internet going down around midnight for the past few days yet you charge the earth @virginmedia
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Steph.
(@stephwales_) reported
from
Gateshead, England
@virginmedia 2 technicians over a week period, 4 visits. TV back on but Internet on and off now. Will be ringing Sky tomorrow and also your cancellation team. Clearly this is my service from now on.
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Mazza 66
(@66_mazza) reported
from
Newcastle upon Tyne, England
@virginmedia 4 hrs of drivel,inane quedtions 5 TIMES I'VE PROVIDED SECURITY,5 plus hours now,no more,your latest un helpful operator is now asking about moving house WHAT???? I want out ASAP,my god no wonder you amateurs get bad press,Im actually questioning their ability to even read????
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Callum
(@Callumreal1) reported
@virginmedia why is is it so hard to make a complaint against you!? Surely you have to make this as easy as possible?
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Gus Alston (he/him)
(@GusAlston) reported
@virginmedia Great. So total outage gets compensation, but you've decided it's OK to just charge your full amount for 4+ days of intermittent faults directly caused by your team
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John Palmer
(@Japester3) reported
@virginmedia As I tweeted. The Virgin letter gives a complaint ref# and the link to check on the progress of resolution of the complaint, I can't access as the system does not recognise my email address. Despite the system using my email to send me your bills. More...
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A.phillips
(@Aphilli61928603) reported
@virginmedia Paying for upto 400mbps but for months been getting 18.15mbps can't get through on the phone, spends more time down than up in South yorkshire ... can't wait for contract to end so I can go with a more stable provider
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Mark linley
(@Lordlinley) reported
@virginmedia u clearly just as bad as the rest can u not read Iv been going through this for 3 days do u realise u have more upset customers than u have happy customers
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Gus Alston (he/him)
(@GusAlston) reported
@virginmedia Words and apologies aren't really enough. For an outage this bad compensation should be sorted immediately.
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Kenny Dewar
(@gylearab) reported
@virginmedia We've had no WiFi since yesterday lunchtime. Customer Service and virtual technician unable to resolve but there's a local network problem (estimated to be fixed 18/02/22!) and they think we need a new hub but can't send one out. (1/2)
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emma mees
(@Embotaloonie) reported
@virginmedia absolutely fuming arranged a connection for tomorrow as we are moving only to be told there's been a mistake and its not being done until Wednesday when no one is available to be at the house what an absolute joke please help
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lynnmckellar
(@lynnmckellar1) reported
@virginmedia As a loyal customer of Virgin Media for 34 years (formerly Mercury) I have just rang to ask for an extension to my disconnection date of 23/2 due to new supplier issues but told by Shazel at VM this is not possible - We will be left with no services after this date
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Jake
(@SaucyULTRA) reported
@virginmedia Last night I reset the WiFi (via the button on the router) and now the WiFi Pods I've got doesn't work anymore, I unplugged and plugged in it like 5 times already and still don't work