Virgin Media Outage Report in Spennymoor, County Durham, England
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The latest reports from users having issues in Spennymoor come from postal codes DL16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spennymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spennymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Spennymoor, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Durham, Darlington, Stockton-on-Tees, Consett, Spennymoor, Bishop Auckland and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Durham |
Internet | |
| Darlington |
TV | |
| Stockton-on-Tees |
Internet | |
| Stockton-on-Tees |
Internet | |
| Darlington |
Internet | |
| Stockton-on-Tees |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Spennymoor, England
Latest outage, problems and issue reports in Spennymoor and nearby locations:
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)
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Big Al H
(@AlanHewitt10) reported
from
Stockton-on-Tees, England
@virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting
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Shaun Harrison
(@TrackScotti) reported
from
Darlington, England
The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!
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Paul Corney
(@Corney77) reported
from
Darlington, England
@virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.
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Tanya ❤️🤍
(@Tanya_M_S) reported
from
Sunderland Bridge, England
@virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia M125, it’s terrible, it’s always going down, if we are both wfh we need to turn any devices off to be able to use our work laptops
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault
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Drew W 🏴
(@DAWUK17) reported
from
Harrogate Hill, England
@virginmedia down again !? Got to be the worst service going
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Nicola
(@modelnicola) reported
from
Peterlee, England
@virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
@beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow
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Nicola
(@modelnicola) reported
from
Peterlee, England
@VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland Bridge, England
@virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint
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Jason N Beck
(@beck5ter) reported
from
Stockton-on-Tees, England
Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp
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Mark Walker
(@mark770) reported
from
Stockton-on-Tees, England
@virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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lucy ⦰
(@suhspace) reported
And a massive **** you to virgin media because my wifi is down completely and it keeps telling me to sign in even though ive already put my password in
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Nicola
(@NicolaA14) reported
@virginmedia been on hold for 1 hour and 5 mins- just been cut off!!! WiFi not working again! Tried your connect app but doesn’t recognise my hub. V v frustrated.Please help!!!
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jm7
(@jm7graphics) reported
@virginmedia Just now the Ethernet as well as wifi have all cutout, just sitting here having to use my mobile data to get signal and check what’s going on
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Neil Somerville
(@NeilSomerville) reported
@virginmedia hi, my router has flashing green lights. I’ve tried turning off and on again. I’ve also tried logging on to the VM app but it’s not letting me sign in. Are you having tech issues?
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Anish Mehta
(@JivaSolutions) reported
@virginmedia how pathetic is your customer service when you promise the world + deliver nothing. My father is an 80 year old man. You confirmed that you would automatically transfer him from sky and there was nothing to worry about. That was over 15 days ago and still nothing...
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Kim Cavanagh
(@KimCavanagh2) reported
@virginmedia Phone line DEAD! Cannot phone 150 or other numbers. Sister-in-Law in London trying to arrange engineer but cannot get to speak to a human being!! Rubbish service!!! How can I contact someone to come out an see to our line????
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Zarah Bukake MP 🌹🇵🇸🇵🇰🏴
(@Zarah_BukakeMP) reported
@Birdybabe07 @virginmedia Zen, customer service is a bit hinky but the deal is good and it works
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Southcoasting
(@Jonscoasting) reported
@virginmedia No, the service always degrades whenever it rains. A lot of customers in BN2 say the same - it is very noticeable.
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Steve Parrish
(@parrish24New) reported
@NorgiePaul @chezdon1997 @virginmedia I’ve had 7 calls today I’ve just checked ,I do answer but they hang up after muttering two words( a computer I think ) ,might phone 02 in the morning 👊
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Andy Davies
(@andyd790) reported
@virginmedia Hi it’s been up and down all weekend. One minute tv hangs no WiFi next I can get over 70mbs/sec - very strange. And your web site say no issues. Any ideas ??