Virgin Media

Virgin Media Outage Report in Spennymoor, County Durham, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Spennymoor, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spennymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Spennymoor, County Durham, England 08/02/2025 02:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Spennymoor, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Seaham, Newton Aycliffe, Darlington, Stockton-on-Tees, Consett, Chester-le-Street and Durham.

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City Problem Type Report Time
United KingdomSeaham TV
United KingdomNewton Aycliffe Wi-fi
United KingdomSeaham TV
United KingdomDarlington Internet
United KingdomNewton Aycliffe Wi-fi
United KingdomStockton-on-Tees E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Spennymoor, England

Latest outage, problems and issue reports in Spennymoor and nearby locations:

  • Dawnletsfaceit Dawn knight (@Dawnletsfaceit) reported from Consett, England

    @virginmedia new customer ...2 engineer No Shows !! Not a great start. Try again for Wednesday. Let's hope they show this time. In the meantime please stop sending me emails to get me up and running.....that's the whole reason I need an engineer 😡

  • DAWUK17 Drew W 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DAWUK17) reported from Harrogate Hill, England

    @virginmedia down again !? Got to be the worst service going

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia So when does that happen and why was this not pointed out at any time in the cancellation process. Now I'm not a customer how do I lodge a formal complaint please?

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia hey virgin media - when I'm told a final figure on my account and find out the agent lied and gave me a higher figure and then your complaint team tell me not to worry it'll be sorted. My contract finished on 30/3 but you've still taken a full month's payment (1/2)

  • AlanHewitt10 Big Al H (@AlanHewitt10) reported from Stockton-on-Tees, England

    @virginmedia how do you have the front to increase my bills by nearly 20 percent and yet your service has been awful lately. In the morning my tv broadband and landline is going. And my mobile will not be renewed.

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia any chance we'll get reimbursed for the service outage in the TS20 postcode? 2 days we've had a fault

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @beardedian @VirginMediaCorp Then again I wouldn't expect anything less from Virgin Media. The only thing that is stopping me leaving them is losing my emails. Going to look into an alternative solution to that problem tomorrow

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    Question?? how long before Virgin Media shuts down your email if you leave them?? @VirginMediaCorp

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia fully and reasonably, the agent response was "oh okay" and put the phone down. How do I make a formal complaint about the atrocious service you guys offer? (2/2)

  • gaznolan Gary Nolan (@gaznolan) reported from Stockton-on-Tees, England

    @virginmedia great service NOT! Called yesterday to disconnect and was blatantly given incorrect information by the chat agent. Had a call today from another retention agent asking how he could resolve the issues so I explained what happened. (1/2)

  • Corney77 Paul Corney (@Corney77) reported from Darlington, England

    @virginmedia the level of service I’m reviewing from yourselves is disgraceful. None interested in trying to deal with my issue. Just been hung up on AGAIN. Please can someone contact me to help.

  • modelnicola Nicola (@modelnicola) reported from Peterlee, England

    @VirginMediaCorp @virginmedia paperwork completed by my other half for court. Not a single follow up from Virgin. Please RT what a shambles this company and their contractors are. Accepted fault for damage at the time but won't pay up for repairs. Spread the word. Retweet this!

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia JS, have you taken the time to read the thread through? It would appear not as your previous colleague intimated that you would be looking at auto-comp issue when I notified you that the issue had been resolved though you mentioned nothing about that.

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia An area outage with something your end caused my issue (no bband) to flag as being resolved at your end. That was not the case in slightest (still without bband) and the tech appt this morning being cancelled but no notification

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia My issue is bband been down since Thursday night and Friday a tech visit for this morning between 8 and 12. Due to an outage at your end, the visit was incorrectly cancelled as your records showed as "now fixed". We didn't find this until contacting yourselves after 12 today

  • mark770 Mark Walker (@mark770) reported from Stockton-on-Tees, England

    @virginmedia how can you justify levying £25.00 charges if fail to cancel a "now resolved" tech visit but you fail to reciprocate the gesture when YOU cancel a visit and fail to notify the customer with the cancellation being due to an "outage" at your end? Shambolic&insulting

  • Tanya_M_S Tanya ❤️🤍 (@Tanya_M_S) reported from Sunderland Bridge, England

    @virginmedia sky red button not working again. 😕 sort it out 🤬😡😡😡😡

  • modelnicola Nicola (@modelnicola) reported from Peterlee, England

    @virginmedia Frustrating it had to come to this when an internal investigation would easily reveal that your contractors removed struts designed to secure the fence. Now having to pay court fees to remedy an issue created by you. It's a sham. I guess you hope most people back down.

  • TrackScotti Shaun Harrison (@TrackScotti) reported from Darlington, England

    The @virginmedia Hub 3 (and I understand the 4 is just as bad) is a shocking WiFi offering. Any more than 10-15 items on it (not a lot considering what homes have connected these days) and it drops WiFi often! Ethernet connected devices are fine, yes, but not a good look !!

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland Bridge, England

    @virginmedia Yes that’s fine, I offered to send it back but I was told to use it until the call was listened to. Can you check on the progress of the complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • moodykels Kelsey✨ (@moodykels) reported

    @virginmedia Hi my Virgin Media Broadband has been down all day and all I get is check back in 24h on the website?! Not any information ?

  • morse64 ian Morson (@morse64) reported

    @virginmedia what an absolute joke... cant access online due to this new Virgin media / O2 login. I do not have access to the email account and rang customer services to change it. Still no joy

  • rockorstone rockorstone (@rockorstone) reported

    Is anyone else having problems with virgin media this year, so poor and it has gone down again estimated fix 6 aug!!!! #virginmedia

  • scaramanga3ball Real Reptilian💙 (@scaramanga3ball) reported

    @virginmedia What's happening virgin media? Can't gain access to my account because you've decided to make me link it to an O2 id account, I'm not at O2 customer. What is the point of offering a service which clearly doesn't work.

  • Sherl06303 David Holmes (@Sherl06303) reported

    @virginmedia I don’t think I have the time and dedication needed to be a Virgin Media customer any more. Sky beckons.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @AlisonLMercer @O2 @virginmedia Yes there are loads affected. There’s a Facebook group specifically for problems with Virgin and this problem is highlighted significantly.

  • womaninblue1050 Marilyn (@womaninblue1050) reported

    @virginmedia @chaitu99 Unbelievable that it’s taking so long. The trouble shooting step in your link is saying to register for a Virgin Media account but we already have an account.

  • mjaanensen mjaanensen (@mjaanensen) reported

    @virginmedia please can someone contact me. I no longer have access to the e-mail address associated with my account, therefore cannot login to my virgin media and cannot change the e-mail address associated. Help! Also your internet is awful at the moment but can't run any tests

  • Christo24382100 Christopher Aveyard (@Christo24382100) reported

    @virginmedia Believe it or not, still no change. It says that the email linked to my account is [object OBJECT] so I can’t link it to my virgin media 02. I’ve told god knows how many advisors this and no one is helping. I’m getting tempted to cancel and go back to sky

  • Christo24382100 Christopher Aveyard (@Christo24382100) reported

    @virginmedia I’ve been with Virgin Media for two weeks and haven’t been able to log into my account, I’ve spoken to so many advisors who tell me to wait anywhere between 24-72 hours and try again. Terrible costumer service so far, no one seems to have a clue what they’re doing.