Virgin Media Outage Report in Spennymoor, County Durham, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Spennymoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spennymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Spennymoor, County Durham, England
The most recent Virgin Media outage reports came from the following cities: Darlington, Newton Aycliffe, Stockton-on-Tees, Durham, Consett, Spennymoor, Bishop Auckland and Chester-le-Street.
| City | Problem Type | Report Time |
|---|---|---|
 Darlington |
||
| Newton Aycliffe |
Internet | |
| Stockton-on-Tees |
TV | |
| Durham |
Internet | |
| Darlington |
TV | |
| Stockton-on-Tees |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Spennymoor, England
Latest outage, problems and issue reports in Spennymoor and nearby locations:
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JAKE
(@TownsJake) reported
from
Darlington, England
@virginmedia has the worst customer service by an absolute stretch, been trying to sort my broadband and tv out for about 6 hours
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Thanks for your reply. I’ve done all that’s recommended. Logged complaints, customer service can’t help, I’m still awaiting a supervisor to contact…
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The Jolly EV Fan (now living up in the North)
(@Thejollyevfan) reported
from
Stockton-on-Tees, England
@virginmedia DM me so I can give contact details. Don’t think it would cause a problem but I’d worry about affecting neighbours services or possible future services should we come back to you.
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PH NQOT (She/her) 💙
(@StricklandPaula) reported
from
Shildon, England
Our @virginmedia package - both TV and broadband- has been really poor lately. Totally frustrating 😑
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Ryan Wilšon
(@Ryan_UTB) reported
from
Stockton-on-Tees, England
@virginmedia your internet is so bad
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Christian Wolf Rubin
(@wolfrubin) reported
from
Sunderland Bridge, England
@virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.
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gary doyle
(@werbedoyle) reported
from
Stockton-on-Tees, England
@virginmedia hey hey virgin media wifis down. Your web site says it fixed ????
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W. W. L. D. ? He'd stay at home.
(@RobLow_7) reported
from
Sacriston, England
@OffMyNoodles @virginmedia Many years ago, the way @virginmedia treated me, I vowed never to have anything to do with them from that day. Never have done, never will do.
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𝕭𝖎𝖌 M𝖆𝖗𝖐𝖇𝖔𝖜𝖘𝖐𝖎
(@Markticus) reported
from
Consett, England
Incredibly stressful and poor customer service from @virginmedia, Not adhering to T+Cs. Agent lying on phone to me. not allowing complaints and just blatantly lying Absolutely disgusted
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all
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Lorraine Ripley
(@Lorryolly) reported
from
Darlington, England
@virginmedia so dissatisfied when I made a call to see if any reductions could be me to be fobbed off and advised I have the best package, the advisor was no help at all and clearly reading from a script. No bedside manner. And now my landline has suddenly stopped working!!!😥
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Mark Webster
(@MarksWeb41) reported
from
Darlington, England
@virginmedia Trying to get in touch with the uk Virgin service that I still want to report a server fault because I getting no new message despite I ran 5 test e-mail that it’s did send successfully & I getting nothing no downloaded new message as it’s had not been undelivered at all. Fault?
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Jim Gardner 🇪🇺🇺🇦
(@Jim_Gardner_) reported
from
Stockton-on-Tees, England
@SimonMarksFSN Ironically it's the only streaming service of the latest to launch I considered subscribing to here in the UK because CNN removed itself from Sky and Virgin Media when Warner announced its own streaming platform. I hope it now comes back, although it never left LG's WebOS IPTV.
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Gary Nolan
(@gaznolan) reported
from
Stockton-on-Tees, England
@beardedian @virginmedia @O2 Set up fee and possibly extra for the service you'll have before the next DD comes out?
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Warren Baister 🇬🇧
(@WarrenBaister) reported
from
Sunderland Bridge, England
@virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right
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Jamie Davison
(@jamie_davison1) reported
from
Seaham, England
My wifi and 4g at home is absolutely garbage, sort your **** out @virginmedia
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia They advised, reset, changing from 2.4 to 5. Then back again. Changing the settings on the account. Done this multiple times. Customer service hung up on me then I rang back again and was told I hung up on them. Awaiting a supervisor call. It’s never worked since installation
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Cameron Ross
(@pumbingchap) reported
from
Sunderland Bridge, England
@virginmedia Does anyone from your customer care actually ring you back? My newly installed so called fast WiFi has not worked correctly since install… Terrible product….
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Paul Jacques
(@pauljacques83) reported
from
Sunderland Bridge, England
Been in my new house 13 day and for the third time tomorrow I have a @virginmedia technician coming out to 'fix' my wifi. Fingers crossed this one actually takes and it's third time's the charm
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Shaun Wathey
(@Wathey) reported
from
Sunderland Bridge, England
@virginmedia how do I make a complaint?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raf_2_2069
(@2069_2) reported
@virginmedia ... retain the communication data related to c part 3 - internet access. I want my information under a lawful Subject Access Request. If you are refusing to accept this then I will be reporting you. @guardian - this is the type of crap customer service @virginmedia provide
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Adam Belfield
(@Adambelly92) reported
@virginmedia Has their been any known network issues last night? All my devices have been disconnected and factory settings restored with my router. Was it a firmware update?
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Simon
(@cheekygobshite) reported
Hey @virginmedia no one answering the phones after an hour on hold, service status page says no problem but my TV is distorted (unwatchable) and broadband not working. Problem in SW4 ?
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John Spencer
(@JohnSpencerTV) reported
@virginmedia SO YOU WANT ME TO CALL, ON YOUR RUN AROUND PHONE JOKE SYSTEM, THE NASTY LYING THIEVING RETENTION GUY AGAIN, THE GUY YOU STATE DIDN'T EVEN DO A COMPLAINT ! AND YOU BELIEVE THE SAME FRUSTRATION AND LIES, RUN AROUND WILL MAKE MY LIFE BETTER !? ARE YOU A COMEDIAN, TROLL ?
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Debbieferrie
(@Debbie07265825) reported
@virginmedia That was 6 days ago! Internet is still bad and I can’t watch anything upstairs through the virgin box in my bedroom that I pay extra for. Not sure really what I pay £65 per month for!! Worse internet ever. I don’t even have movies or sports. Such a rip off!
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John Spencer
(@JohnSpencerTV) reported
@virginmedia AGAIN, I'M NOT MAKING A COMPLAINT VIRGINMEDIA! I JUST WANT TO LEAVE, END CONTRACT. I ALSO DON'T WANT THE LYING THIEVING PHONE DROPPING RETENTION GUY, ARE YOU FOR REAL !?
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Raf_2_2069
(@2069_2) reported
@virginmedia And you will be the reason @virginmedia will be losing a customer today. The absolute crappest customer service I've ever received.
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Jason
(@Jason50150951) reported
@virginmedia Any reason why my hub 3 box is flashing green and not connecting to WiFi? Is it a local area problem or do I need to sort something out?
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Lee Bannister
(@lbannister1994) reported
Less than a week after signing up to @virginmedia I'm leaving, even before the service is active. Crap customer service.
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Chickenwings
(@mayoooooonaise) reported
@virginmedia Hi, I still haven't had this resolved, the text service didn't work. You told me to use a 3rd party that won't handle this situation.