Virgin Media

Virgin Media Outage Report in Spennymoor, County Durham, England

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The latest reports from users having issues in Spennymoor come from postal codes DL16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Spennymoor, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Spennymoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Spennymoor, County Durham, England 12/18/2025 00:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Spennymoor, County Durham, England

The most recent Virgin Media outage reports came from the following cities: Consett, Stockton-on-Tees, Spennymoor, Bishop Auckland, Durham and Chester-le-Street.

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City Problem Type Report Time
United KingdomConsett Total Blackout
United KingdomConsett Internet
United KingdomStockton-on-Tees Internet
United KingdomSpennymoor Internet
United KingdomBishop Auckland Total Blackout
United KingdomDurham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Spennymoor, England

Latest outage, problems and issue reports in Spennymoor and nearby locations:

  • LouiseBaldock Louise Baldock 💙 (@LouiseBaldock) reported from Stockton-on-Tees, England

    2 calls on landline from Asia, using dummy UK phone numbers, pretending to be from Virgin Media, telling me of a problem with the security of my router. Neither liked it when I told them their mother and father would be deeply ashamed if they knew what their son was doing.

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia who have I got to screw to get through to cancel my contract with you?

  • Core_Legal CoreLegal (@Core_Legal) reported from Stockton-on-Tees, England

    Our phone lines and internet are down at our Wakefield office at the moment due to a national Virgin media issue. We have been advised that this is trying to be rectified as soon as possible and when we have an update from them we will update our social media platforms.

  • Curriepeter1 Currie.peter (@Curriepeter1) reported from Stockton-on-Tees, England

    Why are virgin media so crap so slow and keeps buffering every day we pay for a service that’s not fit for the purpose

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia my WiFi is terrible. So slow and it’s meant to be the fastest. Regretting the switch at the minute

  • wolfrubin Christian Wolf Rubin (@wolfrubin) reported from Sunderland Bridge, England

    @virginmedia The worst bit is that I was on hold for 36 minutes listened to the same song 3 times and then was hung up on.

  • Lopek Andy Gibson (@Lopek) reported from Darlington, England

    Broadband down yet again. Can I suggest a now slogan @virginmedia... Reliably Unreliable".

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia Ffs YOU try calling that number and tell me if you get through to somebody. I’ve tried god knows how many times and I just get a machine telling me you’re busy and that I “might like to call again later” every, single time. Your level of service is a joke.

  • Curriepeter1 Currie.peter (@Curriepeter1) reported from Stockton-on-Tees, England

    @virginmedia why is the internet so slow and buffering every day I’m pay for a service that’s not fit suitable

  • mmcvickers Michael McVickers (@mmcvickers) reported from Consett, England

    @virginmedia @virginhelp Hi, it’s not an outage problem as it’s been like this for months and months

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia Yes unable to use it. Wireless is very poor and was great during the first couple of weeks. Uploading is very hot and miss. Not happy considering I’m paying for fast broadband. My phone rarely connects to it unless I’m fairly close to the router. This can’t be right

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia It doesn’t matter what day or what time I try to call I get the same problem!

  • Lopek Andy Gibson (@Lopek) reported from Darlington, England

    @virginmedia It's the continued problems that annoy me. Down again now, third time this Easter Weekend. Yes it's showing as down on your dashboard. I always check & flag it when I (also) have a problem. Getting worse all the time. Beyond a joke.

  • davedome Dave (@davedome) reported from Darlington, England

    @virginmedia any issues in the DL3 area? Broadband crashed about 10mins and hasn't been back on since.

  • WarrenBaister Warren Baister 🇬🇧 (@WarrenBaister) reported from Sunderland Bridge, England

    @virginmedia There isn’t any reported problems in my area but mine is very ‘hit and miss’ at the moment. I’ll go for periods where nothing will upload/download at all

  • smarshallphoto ScottPhoto (@smarshallphoto) reported from Stockton-on-Tees, England

    @gracedavies I had a dream that I Met a Boy Online was used by Virgin Media in a TV advert, and you got paid a ****-ton of money. Does that count?

  • m_arthur1 mick arthur (@m_arthur1) reported from Stockton-on-Tees, England

    @virginmedia @d754771 I’m still waiting for the call aswell I know it’s a bad time with call centres closed but come on Sunday I was told 24hrs

  • beck5ter Jason N Beck (@beck5ter) reported from Stockton-on-Tees, England

    @virginmedia I have been one of your customers for years. We have broadband (used constantly) TV (never switched on) Telephone (only Virgin call it)

  • DanielHill21 Daniel Hill (@DanielHill21) reported from Stockton-on-Tees, England

    @virginmedia can I have some help ASAP, in regards to an issue I’m having and I’m in a bad way

  • Johnsonator85 Marc J (@Johnsonator85) reported from Stockton-on-Tees, England

    @virginmedia In the meantime I can’t do anything then so basically you’ve been no help whatsoever

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • yogi7592 Yv (@yogi7592) reported

    @virginmedia So to connect you can but to cancel we must call and not get through or write. That buys you extra days. Yea. How low will you go??

  • sirFornal Dylan F (@sirFornal) reported

    @virginmedia yy why you talking about my credit score? are you implying something to me? you overcharged me, 3x nota first time. I still i get money back, i have 150 on account i cant by my meds if i will hurt someone you will have problem, you can find every customer which you own money:) gl

  • barangeyik21 Baran Geyik (@barangeyik21) reported

    @virginmedia That’s the fifth day that my problem is not resolved. First you sent me a contract for £30, Then you said you made a mistake and sent another contract for £60. Then, £49 and now £36. We are getting there but If you are not happy with my bill going from £23 to £30, then cancel it!

  • djjazbmusic DJ Jaz B🗯 (@djjazbmusic) reported

    @TarliDigital @virginmedia Is the wifi been down all day parji

  • sendvictorious David Stubbs (@sendvictorious) reported

    @MrPMHarrison @virginmedia One dreadful experience with them. Never again.

  • YIDDO8 TTID (@YIDDO8) reported

    @virginmedia Yes it is. I keep retrieving the cover from down the road. It's opposite a school and kids mess with it

  • jamesRichard96 James (@jamesRichard96) reported

    @virginmedia with by far the worst internet service I’ve ever seen.

  • jomathers Jo Mathers 💙 🇺🇦 (@jomathers) reported

    Yet again @virginmedia is a total and utter shambolic letdown. Chucked out of an important meeting (again) due to WiFi issues. So embarrassing. Left with no alternative but to seek a new provider. Any recommendations?

  • Mimivong2 Mimivong (@Mimivong2) reported

    @virginmedia I’ve been on the checker for the past few days and yes, there are problems. I just want to know WHEN it’ll be fixed? It was working all day today until 5mins ago. Absolutely useless service.

  • aishlingreale aishling reale (@aishlingreale) reported from Limerick City and County Council, Munster

    @virginmedia having issues with recording shows won't record unless I record from TV guide series link isn't recording.