Virgin Media

Virgin Media Outage Report in Shiney Row, Sunderland, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shiney Row, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiney Row and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shiney Row, Sunderland, England 03/29/2024 04:40

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Shiney Row, Sunderland, England

The most recent Virgin Media outage reports came from the following cities: Durham, Gateshead, South Shields, Newcastle upon Tyne, Sunderland, North Shields, Wallsend, Spennymoor, Hebburn, Jarrow and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomDurham Wi-fi
United KingdomGateshead Internet
United KingdomSouth Shields Wi-fi
United KingdomGateshead Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSunderland Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shiney Row, England

Latest outage, problems and issue reports in Shiney Row and nearby locations:

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • Mezzy14 Lee Mayes (@Mezzy14) reported from Ryton, England

    @virginmedia broadband is down once again in NE21. How long is this going to go on for? Its now been 2 weeks of issues and from the looks of it im not the only one complaining

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

  • samiq Gilbert Corrales (@samiq) reported from Gateshead, England

    @virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • paulbanks60 Paul Banks - Tenor 🎶🇪🇺 (@paulbanks60) reported from South Shields, England

    @virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Walker Gate, England

    Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

  • stevemhh Steve Mayne (@stevemhh) reported from Gateshead, England

    @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Anybody else's @virginmedia Box absolutely **** when changing channels just goes to a black screen or sound or vice versa?

  • Kai35850650 Dougy Giro (@Kai35850650) reported from Sunderland Bridge, England

    @virginmedia is there a service outage in the SR2 area of Sunderland? My service is usually great, but it’s down currently for me

  • GraemeBell_NUFC Graeme Bell (@GraemeBell_NUFC) reported from Newcastle upon Tyne, England

    @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

  • finswimmerjohn1 John Lavender - #Speedowarrior (@finswimmerjohn1) reported from Whickham, England

    @virginmedia We have two VM boxes for collection as we have already left your network. Can you please arrange for someone to disconnect and collect them? Thanks in anticipation.

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia can someone help with getting a broadband booster

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating

  • jonlane86 Jon Lane 🌈 ✊🏿 (@jonlane86) reported from Blaydon-on-Tyne, England

    Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Done that.. hence why calling - your website is crap

  • HBP_Surgery_CHS Ben Banerjee (@HBP_Surgery_CHS) reported from Walker Gate, England

    Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.

  • fionajohnson__ fiona johnson (@fionajohnson__) reported from Newcastle upon Tyne, England

    @virginmedia wifi down in NE2 area????

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DepressedDan09 DepressedDan (@DepressedDan09) reported

    @virginmedia we are meant to upgrade to 500mg BB speeds today from 200mg. Since yesterday we have poor speeds, lower than 20mg. No improvement today. Is this part of I grading process or should I do something on my end??

  • GeorginaPetrou Georgina Petrou (@GeorginaPetrou) reported

    @virginmedia Thank you for your reply, I have spent 3 days trying to sort out an issue with my broadband that still hasn’t been rectified. I have spoke to numerous departments,spoke with numerous representatives some helpful some extremely rude and unhelpful. The experience has been shocking

  • Jamesbri1 James Brierley (@Jamesbri1) reported

    @virginmedia Morning! Not yet unfortunately. Since the upgrade we’ve never seen it go over 300mbps on a speed test however some days it’ll go below 100, some days will go to around 230 but I assume that’s from people working at home. I was wondering if there was anything else we could try?

  • Karen_Needham Karen (@Karen_Needham) reported

    @virginmedia my internet went down last night, it’s working now but it’s now saying “weak security” for my wifi and it’s not considered secure. What should I do? Thx

  • wagleswapnil Swapnil Wagle (@wagleswapnil) reported

    @virginmedia you increased the price which is not as per contract. Your customer service cold transfers to areas who are not interested to resolve the issue and hang up on you. Poor #CustomerService i am not happy with the price increase for the same Internet quality.

  • TerenceDavies19 Terence Davies (@TerenceDavies19) reported

    @virginmedia It would make absolutely no difference whatsoever. Your customer service offering is shameful.

  • ISMAIL2326 Исмаил адам 📿 (@ISMAIL2326) reported

    @virginmedia This is not a overnight problem it has been like this from the day I took the contract out and not happy at all #wifiextender

  • RacheyRach87 Rachel Clare Wilson (@RacheyRach87) reported

    @virginmedia You're joking?! I've tried phoning numerous times and have never got through! Also tried the forums, no luck there

  • rousol_t Rousol (@rousol_t) reported

    @elibelly @virginmedia Also taking 50 attempts to cancel an Amazon Prime subscription is also criminal @amazon

  • Tahira77E dreaminginbronte (@Tahira77E) reported

    @virginmedia After 5 calls managed to get get someone to come out and try and fix the problem.