Virgin Media Outage Report in Shiney Row, Sunderland, England

Problems in the last 24 hours in Shiney Row, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiney Row, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Shiney Row, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Durham, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.

City	Problem Type	Report Time
Newcastle upon Tyne	Wi-fi	13 hours ago
Newcastle upon Tyne	Internet	1 day ago
Durham	Wi-fi	2 days ago
Newcastle upon Tyne	Internet	6 days ago
Sunderland	Internet	7 days ago
Sunderland	Total Blackout	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Shiney Row, England

Latest outage, problems and issue reports in Shiney Row and nearby locations:

• 
  Brian Reid (@brtoon) reported 3 minutes ago from South Shields, England

  @virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔

• 
  minkewales (@minkewales) reported 5 minutes ago from Newcastle upon Tyne, England

  @Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 9 minutes ago from Newcastle upon Tyne, England

  @virginmedia Worst customer service from any broadband company. Avoid like the plague.

• 
  Matty Erskine (@Matt72423) reported 9 minutes ago from Sunderland Bridge, England

  @virginmedia It is now, I think, five months since I made a complaint which has yet to be dealt with. To say that I'm not impressed with your 'customer services' would be a bit of an understatement.

• 
  Tracey Ainsley (@ThunderbirdWPC) reported 10 minutes ago from Whickham, England

  @virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead

• 
  neosalad (@neosalad) reported 12 minutes ago from Walker Gate, England

  @SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6

• 
  Michael Jones (@Barrymore_Jones) reported 15 minutes ago from Sunderland, England

  @virginmedia I need help

• 
  neosalad (@neosalad) reported 15 minutes ago from Walker Gate, England

  Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 17 minutes ago from Newcastle upon Tyne, England

  @virginmedia Worst broadband and cable provider of all time.

• 
  ⚕ ᑕᕼᖇIS ⚕ (@kicka11) reported 28 minutes ago from Newcastle upon Tyne, England

  @virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.

• 
  ✾Bam Bam✾ (@GlocketCosplay) reported 30 minutes ago from Dunston, England

  Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.

• 
  Richard Payne (@NuttyRichie) reported 30 minutes ago from South Shields, England

  @MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor

• 
  James Robert Hedges (@jameshedges4) reported 33 minutes ago from Newcastle upon Tyne, England

  @virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace

• 
  ac (@andychristie999) reported 42 minutes ago from Sunderland, England

  @virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!

• 
  luke jameson (@lukejameson17) reported 43 minutes ago from Sunderland, England

  @virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is

• 
  Selwyn St.Bernard🇹🇹🇬🇩 (@Selwynsaint) reported 46 minutes ago from Longbenton, England

  If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always

• 
  Richard Payne (@NuttyRichie) reported 49 minutes ago from South Shields, England

  Another blackout on @virginmedia

• 
  Jonathon Ward (@Wardixo) reported 51 minutes ago from South Shields, England

  Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.

• 
  Vicki barry (@VictoriaBarry82) reported 53 minutes ago from Sunderland, England

  @virginmedia hi can someone help me with my broadband

• 
  Tracey Ainsley (@ThunderbirdWPC) reported 59 minutes ago from Whickham, England

  Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Binil Sivan (@binilsivan) reported 4 minutes ago

  @virginmedia 20/03/2022 - Calls to the customer care. 30 minute on the call. Agent books another technician for 22/03/2022. 4/n

• 
  smallbutdeadly (@SBDVintage) reported 6 minutes ago

  @virginmedia continue to rip-off loyal customers (20+years) while offering new customers record low deals! I can't even use my Amazon Prime or use the FREE ALL4 service because my equipment is obsolete, & I'm paying 3 times what they are offering newbies! Way to reward loyalty!

• 
  Callula (@Callula5555) reported 7 minutes ago

  @virginmedia This is the second night in a row I've had issues with my internet from 12am onwards. Has this been a common occurrence for others on Virgin Media?

• 
  Binil Sivan (@binilsivan) reported 8 minutes ago

  @virginmedia 25/04/2022 - Calls customer care to enquire about refund of the bill and automatic compensation as mandated by Ofcom. After close to waiting 45 minutes gets connected to an agent who is junior enough not to understand the ask and transfer it to a senior agent. 12/n

• 
  sumi (@sumeyuh) reported 11 minutes ago

  @CallumFWoodley @felhaunter @virginmedia From west midlands ive noticed other people around the UK r having the same problem too

• 
  leo (@Liveinfastlane) reported 19 minutes ago

  @killro__ @virginmedia @CommunityFibre CF is 1000% more reliable. Never goes down.

• 
  Tayy🌷 (@itsaadeeswife) reported 20 minutes ago

  Virgin media need to fix their ****** internet I’ve had enough

• 
  Binil Sivan (@binilsivan) reported 20 minutes ago

  @virginmedia 22/03/2022 - Technician turns up. Blames the first technician for not checking the inbound connection as it is dead. As per him it needs a network engineer who is very confident that it can be resolved and will come on 23/03/2022 and will inform next steps. 5/n

• 
  sumi (@sumeyuh) reported 24 minutes ago

  @felhaunter @virginmedia WAIT r u having the same problem around like 10-1am THEY just switch it off????

• 
  riley 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪 (@riIeyswag) reported 24 minutes ago

  .@virginmedia my internet has gone down every night since last Saturday why can you not just have stable services oh my god