Virgin Media Outage Report in Shiney Row, Sunderland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shiney Row, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiney Row and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Shiney Row, Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, Durham, Spennymoor, Chester-le-Street, Wallsend, North Shields, South Shields and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Wi-fi | |
| Gateshead |
TV | |
| Gateshead |
||
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Durham |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Shiney Row, England
Latest outage, problems and issue reports in Shiney Row and nearby locations:
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia And our Virgin TV has failed again your service truly is shite and a waste of my money looks like we are left with terrestrial TV through our always reliable tv aerial again you should be deeply ashamed of your outrageously poor service 👎
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I didn’t miss your point I just do t agree with it - if we pay for service everyday it should work every single day. I do not consider any failure to be a good service
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Graeme Stickings
(@Stickings90) reported
from
Newcastle upon Tyne, England
@virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes
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Ian
(@ian_safc_1974) reported
from
Dunston, England
@lisadunn1978 @virginmedia They sound awful. Is broadband itself any better
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Chris Higham
(@rl_chris_higham) reported
from
Newcastle upon Tyne, England
@virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport
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Amy McCord
(@amymccordx) reported
from
South Shields, England
@virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer
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𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸
(@d_n_g_x) reported
from
Newcastle upon Tyne, England
@virginmedia It was @Stacey_MW_WL with the problem
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now
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Scott Ilderton
(@scottilderton) reported
from
Gateshead, England
@virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia I have the App but having it confirm what I already know is no help whatsoever. Instead of investing in Apps that confirm your service is not fit for purpose why not invest in providing an unfailing service to customers. Currently you take money for services you can’t deliver
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Emily Whittle
(@ewhittle_) reported
from
Walker Gate, England
The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@jeffsprogress @virginmedia And no I can’t match it Virgin Media fails almost every week, we have a whole other level of shit service compared to you 👎
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia @jeffsprogress It didn’t work for a day and you think it is a great experience and good service. With that attitude no wonder we get such a shit service
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AllinsonsPhotography
(@AllinsonsPhoto) reported
from
Gateshead, England
@virginmedia Back up and working again I look forward to the next time your service fails - the worst service I’ve experienced since the demise of dial up internet and party line telephones 👎
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Karen Veater
(@karenveater) reported
from
Sunderland Bridge, England
@virginmedia you’re broadband service is disgusting! Down more times than enough and your call centre staff are totally clueless! I guess I’m looking for a new service provider!
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Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please
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Allan Davis
(@AL_SNR58) reported
from
Sunderland, England
@lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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del ray
(@ra1978) reported
@virginmedia @OfficialFPL What a suprise totally rubbish service!
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K B
(@KB28985358) reported
@virginmedia Are you joking me? Have you listened to what I've said?? How about you contact me and show customer care ? I've told you when I phone I get cut off. In other words you're not letting me cancel
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Williiam Darbyshire-Clarke
(@Will_Clarke1) reported
@virginmedia The issue is with wireless connections across all devices. It’s not a coverage issue as we also have the pods.
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K B
(@KB28985358) reported
@virginmedia Yes like I said in the previous messages 6ty September. I cannot wait that long and want to cancel. Every time i phone the line gets cut off. I don't have enough time in the day to wait 40mins for the call to be answered
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Sue Phillips
(@2tykes) reported
@virginmedia No, it’s only arriving today, I received a new tv box yesterday to replace one that wasn’t working. Set that up last night and then the internet issues started. I didn’t activate anything tho as there was nothing to activate. Just plugged it all in and the got a cs1002 error
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Paul Tamburro
(@PaulTamburro) reported
One of the nine circles of Hell is dealing with Virgin Media customer service.
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Sam Bharaj
(@bharaj_sam) reported
@virginmedia 'Problems'? Very clear what the problem.. the problem is my Internet keeps going down every other day just like thousands of other customers. I want a price deduction/discount. Worst thing about it, is you put my bill up every year as well. Get real.
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Nikki ╪
(@nikkiwba) reported
Can anyone from @virginmedia mobile please explain why my direct debit has been cancelled by you and now you’re chasing me for missed payments - I didn’t cancel the direct debit - you send a text with a secure payment portal but then the links don’t work? The number to ring plays
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Dawn Bramham
(@DawnBramham) reported
@abiblakey @virginmedia I have a friend who has moved to an area they don’t serve, 8 phone calls & 8 hours of being on hold and still unable to cancel! @virginmedia shocking!
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Ade Wagstaff Physio MACP 🏴
(@adewagstaff) reported
from
Swansea, Wales
@virginmedia @vmbusinesshelp I have. They were not great. I did explain that the voice options stated there was an issue. However, your email said it would have been sorted last week. You breached the 6 hour window and the 5 people I spoke to in Timbuktu didn't understand me all that well 🤦#poorservice