Virgin Media Outage Report in Shiney Row, Sunderland, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shiney Row, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiney Row and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shiney Row, Sunderland, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, South Shields, Borough of North Tyneside, Sunderland, Wallsend, Jarrow and Washington.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Gateshead |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shiney Row, England
Latest outage, problems and issue reports in Shiney Row and nearby locations:
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication
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JOP
(@40yearsofhurt) reported
from
Newcastle upon Tyne, England
@Magpie24_7 Fitness levels of Virgin Media are poor.
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Pete Irving
(@ZicoPete) reported
from
Sunderland, England
@virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!
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NETheatreGuide
(@NETheatreGuide) reported
from
Walker Gate, England
Time for the @virginmedia renewal. They want to hike the price. We want a new reliable WiFi box which they promised but didn't deliver last time. To be honest @BT is looking attractive as they may improve the signal around the house.
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Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@markcatchlove @virginmedia Pleased it’s not just me Mark. It really pee’s me off the contempt with which they treat their existing, loyal customers, some of whom have remained loyal since the days when they were Telewest. #newcustomersonly
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Steve Walls
(@StevieWalls) reported
from
Chester-le-Street, England
“You don’t need to be there, we can do the cable work outside no problem” That translated into a card through the door saying “Sorry we missed you” and the work not being done. Don’t really understand that one @virginmedia
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Georgina McGowan
(@seldomseenkid16) reported
from
Gateshead, England
@virginmedia can you help with my phone services not currently working
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Deggsy™
(@Deggsytweets) reported
from
Sunderland, England
@virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.
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Scott Noble
(@ScottN1504) reported
from
Newcastle upon Tyne, England
Has anyone ever sent anything back to virgin media before? Need some help if possible
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
from
Newcastle upon Tyne, England
@virginmedia Any idea when my service will be back? Hub is flashing green. I'm working from home so need it urgently.
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Victoria barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia She’s sent me a service receipt out
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Sam
(@purplelime) reported
from
South Shields, England
@virginmedia No help needed, thanks - just praising the deal I was given last night 🙌
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Iinton Smith
(@lintoniosmythe) reported
from
Chester-le-Street, England
@virginmedia your call centre is an absolute joke. No one deals with problems and just transfers to a different department who hang up
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Neville Lishman
(@NevilleLishman) reported
from
Durham, England
5 hrs now. Just rude @virginmedia just rude. Clearly little of your astronomically charges is spent on your customer service department. It's a recruitment Sargent for @skytv
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liam sholder
(@liamsholder91) reported
from
Newburn, England
@virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia The signal struggles to get to each room in the house. My son complains as he games. No chance of streaming music in the bathroom. It isn't a big house either. The deal I'm on currently was negotiated when I spoke to disconnection team rather than intro offer.
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NETheatreGuide
(@NETheatreGuide) reported
from
Ryton, England
@virginmedia You offer the same package to new customers at nearly £20 cheaper so it isn't the lowest price possible, is it? Spoke 18 months ago about signal. Was told it would be looked at if I agreed to renew. Once renewed was told WiFi is not guaranteed so tough.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chants
(@Chants_M_M) reported
@virginmedia International calls aren't working for me right now. Will keep trying but can I have an email address or another contact option in case that doesn't work. Just want to make sure I get the new sim by the time I'm home. Thanks
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Ifran
(@Ifran33666617) reported
@virginmedia Why are @virginmedia so terrible with helping customers?
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Idle Hands
(@idle_h_) reported
@virginmedia on what planet is it acceptable customer service to reply to a complaint email asking me to phone you? You are capable of resolving it without my doing this. Lazy and unacceptable on your part. Terrible customer service!
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ANIA GABB
(@aniagabb) reported
@virginmedia Absolutely disgusted with your service. My 99 year old grandmothers phone is not working and you still haven’t got back to us about sorting it out. If there’s an emergency she cannot contact any of us. How is this acceptable?!
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Hedgerow Preserves
(@Hedgerow_Si) reported
@virginmedia I was then told a bag would be posted out. Still waiting. Last week I was told if I didn't post it back I would be fined. I contacted customer services and they said last week it would be collected by the end of last week.
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NonoTheCat
(@nonothecatdiary) reported
@virginmedia, seriously you are going to fix the broadband outage in my area by Aug 3?! That's a week!!!
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Namit Pandey
(@NamitPandey11) reported
@virginmedia So how do you want me to raise a complaint. Do not understand. Also virgin media created a cresit account in my name last time i moved houses.
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Space
(@the_last_tgr) reported
@virginmedia literally the worst company I've ever used. Full a ******* liars and idiots. From top to bottom. DO NOT USE THIS COMPANY I'm without WiFi and have been lied to, cut off and had my time wasted from the get go. **** you lot
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Ifran
(@Ifran33666617) reported
@virginmedia I have been on WhatsApp chat since 12:10 and your staff still don't understand that I have a right to cancel due to recent price increases and lack of service
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Will Hughes
(@arjibarj) reported
@virginmedia Hmmm. So, as this is the third day of intermittent service, I'm beginning to wonder why I am still paying for it. Pretty soon, I'm going to have to look elsewhere. Five more days to wait for a diagnosis. Sorry, but this is shockingly poor service.