Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shiremoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Shiremoor, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Gateshead, Sunderland, Jarrow, Wallsend, North Shields, Washington, Whitley Bay, Blyth, Stanley, Hebburn, Bedlington and Newbiggin-by-the-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Gateshead |
Phone | |
| Newcastle upon Tyne |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shiremoor, England
Latest outage, problems and issue reports in Shiremoor and nearby locations:
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
@virginmedia I’m sick of ringing up as been the 3rd consecutive month now with the same issue I’ve had no broadband for 10 days. Some channels work!Can’t use catch up, on demand or access to my shows! Complete joke! Told will refund three days! Wouldn’t bother as last month the refund was 78p
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Adam Baker
(@Adam_baker1490) reported
from
South Shields, England
@virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
And the shit @virginmedia sservice fails again tv off yesterday broadband & phone failing today you txt & get auto reply you phone & they do nothing, disappointing service
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⚽NUFC 1892⚽
(@TheToon1892) reported
from
Newcastle upon Tyne, England
@virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.
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S t e p h . ♡
(@stephwales_) reported
from
Gateshead, England
So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package
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Les(piggypics)Pigg
(@piggypics) reported
from
Gateshead, England
@virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.
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Bodh
(@Bodmall) reported
from
Shiney Row, England
@virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
@virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.
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Lauraaaa
(@Lauras95) reported
from
Gateshead, England
@virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
@SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been
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Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact
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Sarah Miles
(@sarahmiles82) reported
from
Hebburn, England
My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming
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Lisa
(@LisaSmythe_RNA) reported
from
Gateshead, England
@virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!
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Bruce Allinson
(@bruceallinson) reported
from
Gateshead, England
What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!
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Bill Gibbon
(@billgibbon) reported
from
Whitley Bay, England
It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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williays
(@jjRobloxYT1) reported
@IhraAshton @virginmedia It also happen my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with @Recoverycenter6 on Twitter they were the one who got me back into my account they will help you with your account
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Richard Jackson
(@millerbod) reported
@virginmedia My web email went down at 10 a.m. mid working. Just reset password but nothing. Not accessing on mobile device either. Main account fine but my secondary account locked out.
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Lindsey Hyland Adams
(@HylandAdams) reported
@virginmedia spoke to a customer service advisor no *** has been ordered from last week and hung up on once again.
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Annie C 💙
(@gingerannie34) reported
@virginmedia It's not allowing me to sign in.
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Jacqui Gath
(@jacqui_gath) reported
@virginmedia One of my blueyonder email accounts is not working. Nothing has been delivered or sent since 04:30 on 28/10/2021 This has the potential to cause massive disruption for me, working from home. Can you tell me what is going on please.
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Alok Sharma
(@aloksharma308) reported
@virginmedia You should mention in the plan alomg with speed that virgin is only for wired connection and for wifi do other arrangements like buying wifi booster and all. Now i am thinking if your hub doesn’t support 30 cm wifi then how many wifi boosters i need to buy
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Nick Davenport
(@millwallnick80) reported
@virginmedia Upgrading to a sim only tariff as ee network mask outdated there words but they failed to tell me that would knock my phone insurance out and to wait till mask is fixed oh and to call @EE customer services but that ain't great they have issues today and tried that yesterday.
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Shop smart, shop S Mart(land)!
(@Mr_Picto) reported
Jesus @vmbusiness you suck, calling to cancel my contract, on hold for 10 mins outside of peak times, then transferred twice because the wrong number is on your website and I've had to give my details 3 times because your staff don't communicate, or take the details from your AA
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Nick Davenport
(@millwallnick80) reported
@virginmedia They said virgin were aware of the faults and I should upgrade my contract then I'd be using Vodafone nextwork instead but that defeats the issues and to call up virgin which I done I can't do much more and take much more to be honest
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💜💙Roopa Benstead💙💜
(@RoopaBenstead) reported
@virginmedia please get better staff on the customer service HELP line! Everyone relies on the internet! I can’t even heat my house with a new born baby and 70 year old father! The internet is down! Get this sorted out now!!