Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shiremoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Shiremoor, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, South Shields, Sunderland, Gateshead, Jarrow, Borough of North Tyneside, North Shields and Whitley Bay.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet | |
| South Shields |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
Internet | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Shiremoor, England
Latest outage, problems and issue reports in Shiremoor and nearby locations:
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Anna Forester
(@AnnaForester87) reported
from
Washington, England
@virginmedia network problem half way through Grease, haway man! 3rd day in a row aswell
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Amy McCord
(@amymccordx) reported
from
Hebburn, England
@virginmedia how do you log a complaint? It’s made impossible. Emailed the ceo weeks ago and no response
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Tatiana M Newton
(@iYogaBody) reported
from
Whitley Bay, England
@virginmedia it’s simply Disgraceful! As @gmail email user I CAN NOT logging into my own account to check my bill- is it even legal?? After 1 hour of ohone convo with @virginmedia agent my problem is not solved and I’m back in the loop 🔁
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Rob Wylie
(@RWileECoyote) reported
from
Whitley Bay, England
@virginmedia hi a few folks on our street keep experiencing drop outs of WiFi signal in the middle of the working week, a few of them have made contact with you but no issues are being found, and you don’t seem to be able to help? but there is clearly an issue?
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Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Wish virginmedia could do something about all the scam calls, I am an virginmedia customer and we are receiving. Had about 30 scam calls just this last week.
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house love booked for two weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and I’m going to spend my morning again trying to fix!
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alice✨
(@alicen0rt0n) reported
from
Washington, England
THE WORST customer service @virginmedia, should be ashamed of treating loyal customers the way a member of staff has just spoken to my mam
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia how can we be made to pay for a service We have not used my usual bill is £122.00 my new bill is £206.19 the charge is for telephone use of £84.14 we have not used the phone in two month I have been on the phone for over an hour and a half getting passed about
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Lucy Hedley
(@Lucy__Hedley) reported
from
Newcastle upon Tyne, England
@virginmedia I was told that I would be called back by a manager #lies Now due to further incompetence you have cut off my Internet & phone service. Claiming that I haven't paid a bill when there's a direct debit set up! #diabolical service. I've never been treated so poorly.
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Paul Marshall
(@paulm844) reported
from
Whitley Bay, England
WHEN MY @virginmedia CONTRACT IS UP IM OFF TO SKY. Enough of this ****.
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Rob Turnbull
(@ITINTERACT2) reported
from
Newcastle upon Tyne, England
@virginmedia @ChesnoidGaming Virgin , impossible to call with issues but instant reply on Twitter
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Jeff’s World
(@JeffsW0rld) reported
from
Walker Gate, England
@virginmedia Please sort your complaints team out.... I’ve been promised a resolution numerous times over the last few months and still nothing. what a complete embarrassment they are.
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graham scott
(@nufcscott1968) reported
from
Dunston, England
@virginmedia is there an outage on the network? Can't make calls and no data connection?
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Michael Gray 💙
(@MJGray1963) reported
from
Newcastle upon Tyne, England
@virginmedia can you explain to me why you tell blatant lies in response to a complaint
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Andy Clark
(@Andygclark) reported
from
Wallsend, England
@virginmedia would like to thank you for your customer service. Over 15 years of money from me. 50% price rise. I would like to leave please. No problem. All booked for you. Good bye. Wish I could afford to treat my customers like that.
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David Field CBCI
(@DavidField1987) reported
from
Whitley Bay, England
@virginmedia I have had a house move booked for 2 weeks (planned for tomorrow) yet once again you have disconnected my services early at my current address. I’m working from home and your error has once again impacted me and now going to spend my morning again trying to fix!
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Jamie
(@SafcJamieG) reported
from
Sunderland, England
@virginmedia They raised a complaint and nothing was done about it, they probably didn’t even listen to the call where I was sold the product, if they did it would have been dealt with
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Karl Ward
(@Look_North) reported
from
Whitley Bay, England
@virginmedia There are no issues in the region apart from your appalling service.
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Malcolm Sinyard
(@Mal_Area) reported
from
Whitley Bay, England
@virginmedia I seem to be having BB connection issues here!!!
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John Barrass
(@john_barrass) reported
from
Cramlington, England
@virginmedia why can’t I get through on the phone to cancel my broadband ? I’ve also been in the queue for hours in online Chat, ridiculous customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇵🇹Daniel W Chadee🇲🇺
(@DWChadee) reported
@virginmedia I would be better if an expert from Virgin media had a look. No disrespect to the other paying customers in the community, but I'm paying for a service, so I would like the service check by the service provider. As even on wired I'm not getting near 1000 speed, I'm getting 600+
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MJ
(@mickyjayuk) reported
Have to say, @virginmedia customer service is the absolute worst it has ever been in the 9 years I've been a customer. You can't get through to anyone, the website breaks hourly and is out of date in terms of technology and information. It's shocking.
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Heather Pitt
(@heatherpitt) reported
@virginmedia down in NN10 for the third day running. Totally p***ed off. Compensation, please and a definite time it will be fixed.
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Jeffery Horne
(@jefferyhorne) reported
@virginmedia The phone is in my name how do I cancel the virgin mobile account
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Dean Gatherar
(@DGatherar) reported
@virginmedia Sorry, thought I’d sent a reply. The link stateside my router isn’t online and that an engineer is booked for next week. Nothing about any outages in my area. Why can’t a router be sen TV out and I’ll install it tomorrow? It may help with diagnosis g or resolving the issue?
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jimmy
(@jimmysunny85) reported
@virginmedia Ok so you can't send a link so thanks for that I will now seek a new provider who is fair with there customers,use will no doubt see a video on here of your hub cables etc been removed and binned,thanks for the non help today you have a good day 👍🏼
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Kevin Lennon
(@KevinLennonUK) reported
@virginmedia @OfficialFPL Hi Virginmedia. Only getting 50% of broadband speed at MK42 area via speed test. Testing states your system is ok. Something not correct as signal dropping out since Sunday pm. Can you check it out.
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☯
(@securer) reported
@virginmedia Hub4 in modem mode, issue affects anything connected (via shielded CAT6 Ethernet cable). Tried multiple laptops (Windows/Mac/Linux) and multiple speed tests. Getting 100mbps down, 20mbps up. Should be 1gbps down, 52mbps up. Have rebooted hub multiple times. TV etc fine.
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Mercenary Krumpling
(@MercDumplingTV) reported
@virginmedia If you want customer service to mass call you, sure you can sign their contract. Enjoy not being able to understand half of what they're saying aswell
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Marc J
(@Johnsonator85) reported
from
Stockton-on-Tees, England
@virginmedia Media, I want to cancel