Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shiremoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Shiremoor, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Bedlington, Sunderland, Newcastle upon Tyne, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside and Jarrow.
| City | Problem Type | Report Time |
|---|---|---|
 Whitley Bay |
Wi-fi | |
| Bedlington |
TV | |
| Sunderland |
Internet | |
| Sunderland |
TV | |
| Newcastle upon Tyne |
Internet | |
| Sunderland |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shiremoor, England
Latest outage, problems and issue reports in Shiremoor and nearby locations:
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia can you please advise how I can easily cancel my service ASAP. It's (deliberately) impossible to contact your company by phone.
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Media service. I waited 30 mins to speak to someone, after selecting an electronic option to cancel. "I'm not authorised to cancel". Now back on hold. Virgin has the worst customer service of any company I've interacted with. It's insane.
-
Ian K
(@sheeshkebab) reported
from
Whitley Bay, England
@virginmedia I’m not after any account info though, so no need to go through security. Neither of my parents are very technical nor do I have access to the device showing the problem.
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service I've ever encountered. On multiple occasions over several years. Rudeness and lack of knowledge being the main issues, along with the usual very long hold times.
-
Michael Jones
(@Barrymore_Jones) reported
from
Sunderland, England
@virginmedia I need help
-
Jonathan Cushlow
(@Jonnycushlow) reported
from
Gateshead, England
@virginmedia your broadband is garbage. Forever puttin the price up and your service gets worse #sky incoming
-
Liam A Cottam
(@LiamCottam) reported
from
Hebburn, England
@virginmedia Everyone was fine (eventually). The feedback is simple. If I can self serve setting up and managing my account I should be able to self serve cancel.
-
neosalad
(@neosalad) reported
from
Walker Gate, England
@NatalieeeLoweee @virginmedia I had this issue. Got home from work to watch charity shield #MCILIV after avoiding the score and it was unwatchable because of the sound issues for me so I gave up. Will just watch #motd tonight instead. #nothappy
-
Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia Tried to pm you but won’t let me. Someone coming Wednesday now to sort problem
-
Leslie Brown
(@LeslieBrown953) reported
from
Hebburn, England
@virginmedia Disgusted at the speed of my broadband I am receiving. Signal very very slow. Paying for M50 broadband. Feel I am paying over the odds for what I am getting. But I already know your reply. Everything ok our side. Also received that the price is going up #ripoff
-
Vicki barry
(@VictoriaBarry82) reported
from
Sunderland, England
@virginmedia hi can someone help me with my broadband
-
Janice
(@Janthebestmam) reported
from
Newcastle upon Tyne, England
@virginmedia its for my broad band service
-
Philippa Taylor
(@philippat) reported
from
Whitley Bay, England
@virginmedia good customer service , they asked if they could ring me back in 15 mins due to his PC not working , now 2.5 hours later and I am still waiting , tried ringing them back and been on hold for 28 mins now 😡
-
Paul 'The View' Carver
(@tenaka66) reported
from
Cramlington, England
@virginmedia poor service
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia This has never been suggested before; you’ve been quite happy just to take the money and then hit me with an annual increase way above inflation. I’ve spoken to customer services on a couple of times in the last couple of months, and the offers have been quite frankly insulting.
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Media. I ditched the TV part of the bundle years ago, but am still currently paying £50.99 p/m for 150mb broadband and a phone we never use. Come September, when you increase it by another £3.50 it’ll have gone from £37 in Dec 16 to £54.49 - A ridiculous 47% INCREASE......
-
Michael Taylor
(@mickeywhizz) reported
from
Newburn, England
@virginmedia Thanks for your help with this, but can you please refrain from using foreign call centres; it is incredibly frustrating trying to explain to someone that you’re unhappy about your bill, who interprets this as a technical problem.......
-
T
(@toniaadiexx) reported
from
Whitley Bay, England
@virginmedia I’ve already spoken to someone on the phone who reset the network, but that didn’t work. I also tried re-starting everything and that also didn’t work, the box itself is very slow now also.
-
⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst broadband and cable provider of all time.
-
Tony Hodson #coach
(@Tony_Hodson) reported
from
Ponteland, England
@virginmedia 1. Why the neighbour would not have the same issues when the ‘issue’ is your automated phone system is beyond my comprehension! 2. It is not a neighbours responsibility to resolve a phone issue for the bill payer. 3. Through an internal contact I now have an engineer visit bkd.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Andrew Levison
(@andrew_s_levy) reported
@virginmedia another broken text message "Hi, it's Virgin Media. We'll be visiting you on *** **** Sep between * and *at **'**...... Reply KEEP to confirm or CHANGE to reschedule." Nope. Replying "KEEP" only gives send failure !! Having to phone you again!
-
Kermiegames🐸
(@kermiegames) reported
@Rossjayy1 @virginmedia See if @LilaConnectUK are in your area pal. I'm paying £37 with Virgin for 350 down 35 up, About to be paying £30 for 1gb down 1gb up 👀
-
Marti Jerrard - K74
(@K74Marti) reported
from
Farnborough, England
Everyday this week and again today @virginmedia has stopped working… constant resets and in some cases down for 3-4 hrs at a time which is preventing work, training, education & entertainment! Come on #Virgin sort your reliability out pse
-
Nfinity
(@NfinityBL) reported
This level of incompetence is insane. We literally do not have an installation date. Virgin Media support is utterly useless since I’m met with people who don’t actually know anything. How hard can it be to book an engineer visit so I can actually have the services I pay for?
-
Kris Sangani #godsavetheking
(@Kris_Sangani) reported
@virginmedia Could someone in your technical support department run a remote diagnostic? Again, I would appreciate a phone call.
-
Raz Koller ☮️
(@RazKoller) reported
@virginmedia Look, I realise you guys probably work in shifts and I'm not talking to the same person, but this is part of a long *** thread documenting the many days of outages that I experienced with you (I believe we're on day 10 this month alone) and my attempt to cancel. #virginmediadown
-
Nfinity
(@NfinityBL) reported
And the support team just hung up on me lol. @virginmedia god awful service.
-
Kris Sangani #godsavetheking
(@Kris_Sangani) reported
@virginmedia I'm really not satisfied by this response. You simply have not read my tweets properly and understood my grievance. You promised me a 4G O2 hotspot which I have had to arrange myself, for example. Are you not going to investigate my complaint?
-
R_Everson
(@IamR_Everson) reported
@virginmedia I am trying to log in on the app and also the priority website it keeps saying my virgin details are incorrect but when I go on the virgin website I’m using the same details and am able to sign in
-
Kris Sangani #godsavetheking
(@Kris_Sangani) reported
I called your disconnection department again and was told that I would not be able to end my contract early without a penalty - even though Virgin Media is in breach of contract by not providing appropriate technical support.