Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shiremoor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shiremoor, Borough of North Tyneside, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Bedlington, Blyth, Wallsend, Gateshead, North Shields, Blaydon-on-Tyne, South Shields, Jarrow and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
Internet | |
| Sunderland |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Newcastle upon Tyne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shiremoor, England
Latest outage, problems and issue reports in Shiremoor and nearby locations:
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Marilyn malibu
(@Marilyn_huartt) reported
from
South Shields, England
@virginmedia Can’t answer calls ems bouncing back. Wouldn’t it make more sense to just take everyone’s sports package off. Paying £125 per month at this my point my other half is ready to cancel everything when we can.
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helen rafferty 🌹
(@justraffers) reported
from
Newcastle upon Tyne, England
@virginmedia every month I have the same issue. Go to pay bill and despite having Google auto password (which works on every other thing I log in) it says my log in is wrong and I have to reset it EVERY MONTH!! EVERY MONTH!! IT'S RIDICULOUS
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lee major
(@MajorManor) reported
from
Newcastle upon Tyne, England
@virginmedia You having service issues in NE15 7PH
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Matt Dodge Donnelly
(@dodgestweet) reported
from
Walker Gate, England
@virginmedia Hi I text two evenings ago when you told me too, and then received a very generic response about upgrading my package online. I have since text again to say that the problem is with the increase and that I may need to cancel but nothing back yet. Over 6 hours on hold now to you!
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@monsterwba1968 @virginmedia Don’t bother they don’t work either... after 6 months of shit internet I got one... still can’t get WiFi upstairs... and I am not in a mansion!
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TY I 92
(@TonyYoull) reported
from
Newcastle upon Tyne, England
Shouting at Virgin Media on the internet work fix the problem. Pass it on
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Helen #RacingForAnthoine🇧🇪
(@vitosauras) reported
from
Gateshead, England
Hi @virginmedia sort the Internet issues out in NE10 please that's twice my connection has dropped in the last hour
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Jake Fossey
(@fossdog_) reported
from
Stanley, England
@virginmedia are genuinely ******* shit
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia what has happened with the service in ne33 4hn area as I have no phone line no internet and no tv service
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@virginmedia .... 0420 and still no service 😡😡😡😡😡
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Matthew Emmerson
(@MatthewEmmer) reported
from
Gateshead, England
Can’t continue to work remotely from for the NHS if this #virginmedia issue is on-going 😭
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Danny Robinson
(@dannyrobbo82) reported
from
Wallsend, England
@virginmedia understand that like every other business that you’re short staffed with the pandemic, but the speed of internet recently has been shocking. Website is useless, community help is useless. Don’t want to ring up, yet they’re happy to still take my money every month.
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Do let me know how your customer experience is when the shit hits the fan for you... when you have been a loyal customer for 14 years! 🙌🏼
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia emails are not working the solution by Virgin is to log into My virgin media can you tell me how to do this when it is not recognising my log in and your call centres are all closed
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Malcolm Hodgson
(@malandbren75) reported
from
South Shields, England
@virginmedia I keep getting message that blueyonder server is down and as such cannot log into VM or get and send emails
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Kieran
(@kieranwby_) reported
from
Newcastle upon Tyne, England
4 days running wrang Virgin media regarding my broadband contract hold time of 40 mins then get cut off and in app support doesn’t help or live chat jokes man @virginmedia
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Simon
(@goneinsixtysecs) reported
from
South Shields, England
@virginmedia three times since I first reported that I was having problems with all my services and it has gone down again
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Will Howe
(@WillHowe) reported
from
Gateshead, England
@virginmedia consistently excellent service and speeds but today has been a real headache, internet going down for ~20mins ever 1hr-1hr30 all day
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Lynsey
(@Staigmeister) reported
from
Newburn, England
@spookysquidd @virginmedia Thanks for your input 🙄 I have issues with how bad the customer service is in general. On that note it’s back down... 😴😴😴😴
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Dylan Atkinson
(@Dyl_Atkinson) reported
from
Washington, England
Virgin media are not stupid like give everyone 10GB free data then nock everyone’s WiFi off so they go over there allowances😂
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shak 🇯🇲
(@iamshakera_) reported
@virginmedia No it’s not an area issue & its not good enough. It’s not just downtime - it keeps happening and nothing is being done to fix it. Every morning I have to come and reset the Hub 4 just so it works.... worse service ever
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John Lawrence
(@Jayemel68) reported
@virginmedia I just want to speak to me and help me. Really simple request
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Jamie M
(@jamie_mcd79) reported
Disgusting service by @virginmedia attempted to call you last night to discuss cancellation and got through to someone at 8:58pm and got immediately cut off .. called back and surprise surprise your office is closed. Maybe your staff wanted to finish on time ? Not renewing now
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georginamolly
(@georginamolly) reported
@virginmedia this is getting ridiculous now. Constant intermittent WiFi issues every day. With trying to work from home plus a year 11 doing their GCSE exams online this sort of service is not ok. Over 6 months this has been an issue, given a new deal & box but still no better 🤬
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🇬🇧***** Leeds Scum🇬🇧
(@DirtyLeeds5) reported
Is anyone else #virginmedia Internet running really slow in the #grimsby area or is it just me? Dunno if it's lockdown causing it with everyone being at home or not @virginmedia
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
@virginmedia I am hoping to give the retention team a call today If I have the time to speak to them. I really am disgusted and feel conned in the way I have been treated after being a customer for many, many years. I shall be looking at lodging a formal complaint too and emailing the CEO.
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Steady
(@SteadyDLive) reported
@virginmedia Hi there, I was supposed to get a phone call yesterday from one of your engineers regarding a confrimed fault in the WF1 2PL area. Can you please advise what the SLA is for a fix?
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S
(@SimonLew87) reported
from
Swansea, Wales
@virginmedia An engineer came out but still not working properly.
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Michael Butler
(@butler579) reported
@virginmedia Hi @virginmedia sent text to the chat bot Friday 8th, told there is an average 4 hour wait for call back...nothing 6 days later. This is a terrible customer experience - how can we get this sorted?
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Child Star 🎼🦄🎩🎸🎤🦢
(@09Toona) reported
@virginmedia 10:30pm 14/1/21 & here we go again-no internet!!!! Not checking it out on line because I’m in bed trying to listen to the radio on my google home device and I’m not getting up to get my tablet and use my personal data allowance to find out why your service is so bad!