Virgin Media

Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shiremoor, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shiremoor, Borough of North Tyneside, England 12/30/2025 08:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shiremoor, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Whitley Bay, Bedlington, Sunderland, Newcastle upon Tyne, Gateshead, Wallsend, North Shields, South Shields, Borough of North Tyneside and Jarrow.

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City Problem Type Report Time
United KingdomWhitley Bay Wi-fi
United KingdomBedlington TV
United KingdomSunderland Internet
United KingdomSunderland TV
United KingdomNewcastle upon Tyne Internet
United KingdomSunderland TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shiremoor, England

Latest outage, problems and issue reports in Shiremoor and nearby locations:

  • tenchylad Stu (@tenchylad) reported from Sunderland, England

    @OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.

  • ZicoPete Pete Irving (@ZicoPete) reported from Sunderland, England

    @virginmedia what channels do I need to go down for a stable connection check in my area, two days in a row internet keeps dropping not ideal when working from home. Thanks.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia basically I can't do anything on the stream box comes up contact customer care I do then I get absolute no were...look I understand everyone has teething problems but this needs sorting ASAP because different when you need the money I ain't paying for something I can't use said

  • Rainbowztwit Sarah (@Rainbowztwit) reported from Whitley Bay, England

    .@virginmedia Broadband down - phone line states because of 'improvements'- not expected back until 3pm. Why was there no notice so I could arrange to work from alternate location? How do I get warning in future?

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia I’ve looked & it’s no help

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia trying to pay my Internet bill and its saying all my information is wrong??can you help

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @virginmedia I have to wait 24hrs & call back not only is the red light an issue, the WiFi has now stopped working!

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia The link asks me to log in which I do, then it shows me my contract etc, I can either fill a form in for someone to contact me but I’ve did it before or it shows the complaint as been closed

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia Yes, it’s the email address that Virgin gave them for setting up the o2 mobile account. I spoke to o2 this morning and they’re having trouble changing it or even sending a text to us for security purposes to the number we are porting because that is now inactive.

  • HelenEmbleton1 Helen Embleton (@HelenEmbleton1) reported from Leadgate, England

    @virginmedia Your customer services

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia I'm definitely filein complaint 15 days without no TV and 2 kids is really hard work its either that or I'll go with someone else

  • seldomseenkid16 Georgina McGowan (@seldomseenkid16) reported from Gateshead, England

    @virginmedia can you help with my phone services not currently working

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia Hi spoke to Customer services was told IT would get email sent out to me. 3 days later still no email to verify my email address so I can log into my online account.

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    was in my old home for 2 year with @virginmedia never had any problems now moved into my new home TV gone off gotta wait 5 days for it foxed broadband keeps dropping NOT GOOD I know we all have teething problems bit this is complete joke

  • CraigSmartUN Craig Smart 💙 (@CraigSmartUN) reported from Gateshead, England

    @virginmedia trying to set up online account ready for install on Wednesday, verification email expired. Clicking send new email but no email is being sent so can’t verify email. Please help!

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia Yes spoke to a member of the team, we have been having issues with our wifi. She offered to send another booster & cable out free off charge. Available on our contract. I’ve just received email to say my payments are going up to £60!!

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia sorry for the late reply I smashed my phone I phoned customer service and I'm still waiting for someone to phone me iv had NO TV for about 15 days now

  • liamsholder91 liam sholder (@liamsholder91) reported from Newburn, England

    @virginmedia won't even let me over the automated service

  • VictoriaBarry82 Victoria barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia She’s sent me a service receipt out

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia I was told to log into the Myo2 app to change it myself, but I have been sent no login details and of course if the email address is incorrect it won’t be recognised if I try to register. O2 said we would receive texts with updates on number port timeline but had no communication

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PennyArcade10 Mr Spgt (@PennyArcade10) reported

    @virginmedia Stay connected? I disconnect 5/6 times daily. No reason. Raised complaint, 4 failed contacts later I called Liberty Global. Engineer changed hub. Still the same. About 6 weeks later a letter came. Complaint would close if I didn't contact them by... 10 days ago. Please help.

  • KirstenClareA KirstenA (@KirstenClareA) reported

    @virginmedia Hi. I have complained several times over 3 months. Phone/official complaint/chat.Someone here called Gareth told me to email him.He suddenly stopped replying & my TV is still not cancelled & you are still charging me. I am sick & registered disabled & asked repeatedly for help.

  • leftizzle Adil (@leftizzle) reported

    Not sure why @virginmedia haven’t updated their Twitter to acknowledge there is an issue with their internet/phone service. They seem to be giving everyone who messages them the run around and I’m reading the same complaints of being cut off by customer services all over twitter

  • WalesCountry CountryOfWales (@WalesCountry) reported

    @virginmedia what is the best way to get through to your customer services? We gave waited 2 hours and the call dropped. Ive tried messaging too but no reply. Thanks

  • SessaSarah Sarah Wilkinson (@SessaSarah) reported

    Hour and an half on hold with @virginmedia to sort moving home passed from one dept to another and then asked to hold for a ‘wee second’.....that was half an hour ago. @SkyUK here I come....if I can ever get through to cancel of course

  • Ebb1 Eb (@Ebb1) reported

    @virginmedia Text is useless tried it before it doesn't work. I want a direct line telephone number and the name of teh compalints manager who I can speak to. Customer service is uselss they put you on hold and then cut you off, The text is even worse-they ask me to compromise my security det

  • LittleToRelate Phil King (@LittleToRelate) reported

    @uk_domain_names Possibly, tho' all broadband providers apart from Virgin Media use the Openreach local network, and this is the bit that is most likely to fail (cables particularly). Reckon on an outage of around 24 hours per year on average (but could be days). So mobile backup could be better.

  • danfin0968 Fin (@danfin0968) reported

    @virginmedia Awful taken an hour to.finally send you a tweet

  • SteveSteveu35 jollybaker1 (@SteveSteveu35) reported

    @virginmedia Well they never replied to me so good luck 👍

  • rhuds81 Rich (@rhuds81) reported

    So my @virginmedia Internet is STILL slow so I call them.. just been waiting the 23mins for them to answer. Guess Covid meaning lots of calls 👏👍