Virgin Media

Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shiremoor, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shiremoor, Borough of North Tyneside, England 08/07/2025 04:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shiremoor, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, Sunderland, South Shields, Wallsend, Boldon Colliery, Jarrow, Blyth, Hebburn, North Shields and Bedlington.

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City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shiremoor, England

Latest outage, problems and issue reports in Shiremoor and nearby locations:

  • schizoid007 John Lacey (@schizoid007) reported from Gateshead, England

    Can't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System

  • Dancoat1982 Dan Coates (@Dancoat1982) reported from Newburn, England

    @virginmedia is your broadband down completely in #NE5 any idea when will be working???

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?

  • DPhilipJones Daniel Jones (@DPhilipJones) reported from Newcastle upon Tyne, England

    Me: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...

  • PaulGmedia Paul G (@PaulGmedia) reported from Whitley Bay, England

    @virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.

  • McGannJohn John McGann (@McGannJohn) reported from Whitley Bay, England

    @virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia can you check the service status? My internet is not working. Sr4 area. #virginmedia #broadband

  • Scotttate1990 Scott Tate (@Scotttate1990) reported from South Shields, England

    @virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website

  • bev_middleton Bev Middleton (@bev_middleton) reported from Sunderland, England

    @virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!

  • alistairoates alistair oates (@alistairoates) reported from Whitley Bay, England

    @virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’

  • stephwales_ Steph. (@stephwales_) reported from Gateshead, England

    @virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!

  • RachelDMcDonald Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England

    @virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???

  • ruthemmj Ruth Bennett (@ruthemmj) reported from Walker Gate, England

    @virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service

  • piggypics Les Pigg (@piggypics) reported from Newcastle upon Tyne, England

    @virginmedia No but I have now dealt with it via your customer services and asked to remove my mam from virgin sales list. Thanks

  • davechristie15 DaveChristieImaging (@davechristie15) reported from Shiremoor, England

    @virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MountArmy Champions Of Europe 🏆🇵🇰🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MountArmy) reported

    @virginmedia why aren’t my GIFS and videos not working on Twitter 😡

  • PaulaJHowarth Paula Howarth (@PaulaJHowarth) reported

    @virginmedia #virginmedia so, no engineer till Thursday because they won’t employ and pay the people they need to fix the problem! And, to top it off they’re going to charge ME for disconnecting because I obviously want to go to another provider! Court it is!

  • themightyrb rb (@themightyrb) reported

    @virginmedia sort this content is not available issue, it’s been going on for days now

  • DeanLester DeoExilesCOYS77 (@DeanLester) reported

    @virginmedia 100% worst broadband provider can't wait till contract is up so can change

  • WycherleyDarren Darren Wycherley (@WycherleyDarren) reported

    @virginmedia Hey again @virginmedia As i suspected. I posted my complaint where you told me to, and no one from Virgin interested. Lots of helpful advice from customers, but no help. This is easily the worst ive ever been treated by a company.

  • leosdaya karina 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇦🇷 (@leosdaya) reported

    @virginmedia Hello, I did that and it’s still not working. I don’t have a virgin phone contract. I am only contracted for broadband. When will it get fixed? It’s ruining my experience on this app.

  • CelticDylan9 Davie O'Brien (@CelticDylan9) reported

    @virginmedia Have already answered this to say that the parental control has been checked and isnt an issue.

  • RoseMullarkey rose mullarkey (@RoseMullarkey) reported

    @virginmedia One of the endless online chats identified that I needed an updated modem and said to ring the 150. However when I spoke to various people yesterday they were all adamant that my internet was either fine or that they had resolved the problem.

  • WilkinsonJamesD James Wilkinson (@WilkinsonJamesD) reported

    @zx_spectrum_30 Woah, getting to space is way, way easier than trying to cancel or complain to @virginmedia

  • MatthewW191 Matthew Wright (@MatthewW191) reported

    Once again @virginmedia has gone down. It's becoming an utter joke.