Virgin Media

Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shiremoor, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shiremoor, Borough of North Tyneside, England 10/30/2025 17:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shiremoor, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Gateshead, North Shields, Sunderland, Washington, Whitley Bay, Blaydon-on-Tyne, Stanley, South Shields and Morpeth.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewcastle upon Tyne Wi-fi
United KingdomGateshead Internet
United KingdomNorth Shields E-mail
United KingdomNewcastle upon Tyne Internet
United KingdomGateshead Internet
United KingdomGateshead TV

Community Discussion

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Virgin Media Issues Reports Near Shiremoor, England

Latest outage, problems and issue reports in Shiremoor and nearby locations:

  • ThomasMcGowan1 Thomas McGowan (@ThomasMcGowan1) reported from Gateshead, England

    right shower of shite the customer service from @virginmedia paying for monthly for nothing 😡🤬

  • jameshedges4 James Robert Hedges (@jameshedges4) reported from Newcastle upon Tyne, England

    @virginmedia No known issues. It’s only wireless speeds. There is no excuse for this, it happens to me almost everyday. I would like to discuss it with someone as I tried at the weekend and was completely fobbed off by your service team. I pay nearly £50 a month and often have to use my 4G

  • VictoriaBarry82 Vicki barry (@VictoriaBarry82) reported from Sunderland, England

    @virginmedia There seems to be a network problem. The box had a green light flashing. Our phones & iPads are connect but the sky boxes don’t seem to be. Can I DM you please

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @lisadunn1978 @virginmedia I have just had hell on and demanded to speak to a manager. At first I was told there was no issue in our area and it was the router then the manager has told me that there is a problem in our area

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia Tomorrow. This has been going on for over two weeks intermittent but the way I was treated was not the way to treat a loyal customer

  • ian_safc_1974 Ian (@ian_safc_1974) reported from Dunston, England

    @lisadunn1978 @virginmedia They sound awful. Is broadband itself any better

  • AL_SNR58 Allan Davis (@AL_SNR58) reported from Sunderland, England

    @virginmedia I have informed the manager that I wanted to make a complaint and he has noted it. I am just starting to calm down now

  • scottilderton Scott Ilderton (@scottilderton) reported from Gateshead, England

    @virginmedia on hold for 46 mins so far having select options to cancel. The guy the system put me through to cant do this🙄 So i’m back on hold what horrific service #operationkeepthemallonhold

  • AllinsonsPhoto AllinsonsPhotography (@AllinsonsPhoto) reported from Gateshead, England

    @jeffsprogress @virginmedia I changed to Virgin because BT would drop out regularly in the middle of the Moto GP. Used to have a great service with Sky but they charge an extra 30 something quid for BT Sport

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported from Newcastle upon Tyne, England

    @virginmedia £20 a month 'existing customer' penalty on the best you can offer me Vs the best new customer deal is just too much, afraid that's a cancellation from a 10 years loyal customer. £240 is a lot of money!

  • d_n_g_x 𝑫𝒂𝒏𝒊𝒆𝒍𝒍𝒆🐸 (@d_n_g_x) reported from Newcastle upon Tyne, England

    @virginmedia It was @Stacey_MW_WL with the problem

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @danielpwood1 @virginmedia I don’t have a regional accent so am normally easily understood, I’m also very patient, enjoy speaking to the Indian guys about cricket, but tonight it was unprofessional and my near thirty years service to VM in all it’s guises rendered irrelevant

  • amymccordx Amy McCord (@amymccordx) reported from South Shields, England

    @virginmedia I was speaking with an agent an hour ago due to an issues with WiFi. They said they’d 100% ring me back in 30 mins as we did a hard reset of the booster. It’s been another 30 mins since then and no one has called. #notmyday

  • ewhittle_ Emily Whittle (@ewhittle_) reported from Walker Gate, England

    The worst part about being an adult is having to do things like talk to the brain dead people behind virgin media

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @virginmedia It’s difficult to articulate in a tweet but speaking to someone in an offshore contact centre who has a very poor grasp of English is extremely frustrating. There is no malice in this, it’s just a statement of fact, I couldn’t make myself understood, it took 4 calls and 75 mins.

  • Stickings90 Graeme Stickings (@Stickings90) reported from Newcastle upon Tyne, England

    @virginmedia I have received from you an incomplete text message regarding changes to Virgin Media Project and Mobile Rescue Tech support, as from 31 August, but does not say what. What are these changes

  • BevFrankland Bev Frankland (@BevFrankland) reported from South Shields, England

    @virginmedia you write stating have to upgrade to free tivo box & I must contact you 2 arrange. Web site doesn't work, no answer online chat, no answer on text and phone advisor tries to sell me an upgrade. Then email advising price rise in inbox. - total joke!!!

  • RockcliffeFiles Rockcliffe Files (@RockcliffeFiles) reported from Whitley Bay, England

    @RevDubbleD @virginmedia Absolutely appalling service today. The attitude of the people I dealt with was staggering for a customer centric organisation.

  • CazzaW CazzaW (@CazzaW) reported from Walker Gate, England

    Cancelled @virginmedia Starplayz subscription as they have no channel number and no app to search for programmes! Crazy and call centre staff don’t understand why this is a problem. Don’t waste £5 a month.

  • TheToon1892 ⓃⓊⒻⒸ ①⑧⑨② (@TheToon1892) reported from Whitley Bay, England

    @virginmedia @VasBlackwood It could be your staff need training in how to offer professional customer service.... Most haven't got a clue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KelvinEHughes Kelvin Eric Hughes 💙 (@KelvinEHughes) reported

    @sarapascoe @VirginActiveUK @virginmedia did a similar thing to me. Never used their services yet tried to charge me hundreds then threatened me with court. Took an age to sort out. I will never, ever use a Virgin product again. Worst customer service ever.

  • dreamcatcher91 Stephanie Bird (@dreamcatcher91) reported

    @JimSellek78 @virginmedia I have to keep them though because of their broadband. I’ve tried other companies and they buffer. That’s the problem. I have cancelled the tv though cuz it’s ridiculous when there’s all the catch up apps for normal tv and Netflix now tv Amazon prime etc

  • ianq72 St Domingo’s Ian’s Bar (@ianq72) reported

    @virginmedia 3 nights on the run my internet has gone off after midnight, and you being a cheeky bastard ask me to check my wires haven’t come lose , seems everyone must have Dodgy wiring, nothing to do with your poor service plus your asking for more money 😡

  • BazingaSmth BZSM1TH (@BazingaSmth) reported

    @virginmedia So you will be charging us to rectify an issue that you have caused. Pretty fed up with the way Virgin treats its customers. Time to change providers. BT or Sky definitely looking better

  • iMaCaaax iMaCaaax 🧤 (@iMaCaaax) reported

    @PhillipsBrosCod @Nolannncfc @virginmedia sort u **** cons out people losing money and will you offer discount ? for your problems

  • pearceswan David Pearce (@pearceswan) reported

    @virginmedia The senior advisors on Customer Support have no idea I suggest you strain them and get it to them first so when we call directors in the right place, and what about the £5 increase every month that you want of me it’s not a bit expensive! 23 years I’ve been a customer

  • MoanyMonk Paul Cassaretto (@MoanyMonk) reported

    @virginmedia back in 2020 I upgraded to 1gb so needed a new router. Got new router and I sent old router back. Got a email a month later asking where it is which I overlooked at the time. I've had to cancel my contract as I'm moving house but new house not ready so i had to cancel

  • bowersbros Alex Bowers (@bowersbros) reported

    @JagexKieren I recently did this with my virgin media setup, and have had no problems with dropouts since

  • lawntidy Peter King (@lawntidy) reported

    @virginmedia Managed to speak to a U.K. based assistant who was sympathetic to the issues and is sending an engineer out on Friday morning. Took several hours to get to this point. After months of stress. Website help pages useless imho. Help desk have same mindless set to follow.

  • themcfet Alyn McFetridge (@themcfet) reported

    Anyone else having Virgin Media issues in or around Belfast? Just for a change, like. #virginmediadown #virginmedia #belfast