Virgin Media

Virgin Media Outage Report in Shiremoor, Borough of North Tyneside, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shiremoor, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shiremoor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shiremoor, Borough of North Tyneside, England 05/06/2025 09:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shiremoor, Borough of North Tyneside, England

The most recent Virgin Media outage reports came from the following cities: Sunderland, Newcastle upon Tyne, Gateshead, South Shields, Blaydon-on-Tyne, Bedlington, Jarrow, Wallsend, Hebburn, Blyth and North Shields.

Loading map, please wait...
City Problem Type Report Time
United KingdomSunderland Wi-fi
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Wi-fi
United KingdomNewcastle upon Tyne Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shiremoor, England

Latest outage, problems and issue reports in Shiremoor and nearby locations:

  • sarahmiles82 Sarah Miles (@sarahmiles82) reported from Hebburn, England

    My love for @virginmedia is growing and growing, said no one ever! Was promised a phone call between 8.30-10.30am on 28th January and still waiting for the call after three emails later and still not replied.... Love when a companies customer service is amazing! #Sarcasm #Fuming

  • stephwales_ S t e p h . ♡ (@stephwales_) reported from Gateshead, England

    So annoying everything been off since around 11 this morning & now they’ve just updated service status that’s it’s going to be tomorrow at 6pm it’s fixed, that’s a big change from 6pm tonight!!! Bet I still get charged full price for a service that isn’t working. @virginmedia

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    @virginmedia Thanks for your continued support. All’s clear today - and your colleague on the phone said they would monitor the situation and let us know if anything needed to be done. Lots of examples of this happening online. Putting it down to just being another victim.

  • LisaSmythe_RNA Lisa (@LisaSmythe_RNA) reported from Gateshead, England

    @virginmedia please sort out the internet! I’ve ran out of mobile date because the WiFi is terrible!

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia can receive emails cant send 2months now but said my phones fault and have to pay fix it. Emails not part of package

  • TheToon1892 ⚽NUFC 1892⚽ (@TheToon1892) reported from Newcastle upon Tyne, England

    @virginmedia Done all that, there were no issues prior to upgrading. My speed is a quarter of what it was.

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia kept changing my password then said if phone they charge me . My son has same problem but send emails on phone through gooogle

  • piggypics Les(piggypics)Pigg (@piggypics) reported from Gateshead, England

    @virginmedia Yes says no issues but read a few forum say virgin media are aware of it but not interested in fixing it.

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    What a surprise that shit @virginmedia TV, Telephone and Broadband have all gone off again bet you still take my money for your #poorservice your product is a joke!

  • billgibbon Bill Gibbon (@billgibbon) reported from Whitley Bay, England

    It seems our landline number has been spoofed - have received dozens of calls responding to a request to call back. Have reported this to a helpful @virginmedia, but finding out ‘advice’ online pretty useless. Sit and wait it out seems to be the solution.

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia well cant send email blame my phone! Then say charge fix it. Then say may aswell leave said bye! After 10 yrs great service!

  • sarahmiles82 Sarah Miles (@sarahmiles82) reported from Hebburn, England

    @virginmedia I’m sick of ringing up as been the 3rd consecutive month now with the same issue I’ve had no broadband for 10 days. Some channels work!Can’t use catch up, on demand or access to my shows! Complete joke! Told will refund three days! Wouldn’t bother as last month the refund was 78p

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    @SkyUK Thanks but you charge way too much especially for BT Sport (can’t do without my Moto GP) I might go back to BT Vision, they are rubbish with broadband dropping out as well but not as shit as @virginmedia has been

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    And the shit @virginmedia sservice fails again tv off yesterday broadband & phone failing today you txt & get auto reply you phone & they do nothing, disappointing service

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It was for my internet and TV account. I've managed to do it on my housemates app as they had no issues with the app.

  • Bodmall Bodh (@Bodmall) reported from Shiney Row, England

    @virginmedia 20:00 and just about to watch a film with the family but no internet hadn’t gone down again gg Virgin

  • Janthebestmam Janice (@Janthebestmam) reported from Newcastle upon Tyne, England

    @virginmedia done it but no help thats why fed up thought you would advise somewhere different to contact

  • Adam_baker1490 Adam Baker (@Adam_baker1490) reported from South Shields, England

    @virginmedia shocking customer service. how do you expect to keep loyal customers when you don’t notify them of there contract ending and giving them a new deal and nearly double the bill 😡 😡

  • bruceallinson Bruce Allinson (@bruceallinson) reported from Gateshead, England

    @virginmedia I don’t care anymore, it’s been like this since installed, both service and customer care @virginmedia are a waste of space that I have no more time for you and your shit service are getting no more of my time 👎

  • Lauras95 Lauraaaa (@Lauras95) reported from Gateshead, England

    @virginmedia It's always 47.37 when it should be a straight £47. We do everything online and never get paper stuff to do with our package or billing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ColegateRachel Ray (@ColegateRachel) reported

    @virginmedia It's not acceptable NOT to be called back. It is also not acceptable to be shouted at by a call handler in Bangladesh when I asked to speak to a manager when my child was having a meltdown due to the third night of NO SERVICE.

  • gjlynham Gareth Lynham (@gjlynham) reported

    @virginmedia No, no service issues on any of the last week or so we've been having problems

  • dollytrot69 Alison Jones (@dollytrot69) reported

    @virginmedia - absolute joke, cancelled plan to end on 30th nov, sent equipment back on 16th nov. Told I HAD to pay final bill for December, which they then said they would refund. Now gotta wait upto 45 days for my money back!!!! Worst service ever🤡🤡🤡

  • Bryan_WHU Bryan (@Bryan_WHU) reported

    @JayTheCaptain @virginmedia Its a joke it really is, I changed from Sky because of the speed so I thought I'd pay extra to get the speed I wanted, couldn't even watch the Rugby on Amazon Prime yesterday as a message came up saying slow Internet connection.

  • suzfairlie25 Suzanne Fairlie (@suzfairlie25) reported

    @virginmedia I've been on the phone all morning and am having a nightmare with customer services. Please help me.

  • mikejdunn Michael Dunn (@mikejdunn) reported

    @virginmedia tried the instant messaging service three times, didn’t get a response. Submitted a complaint via the website form, no response either.

  • camsfc7 Cam (@camsfc7) reported

    U need to sort ur **** out @virginmedia no wonder your called virgin because all you do is go down smh

  • kellyannestone kelly stone (@kellyannestone) reported

    @virginmedia I have spent over a week trying to get contact about poor broadband service. I have been left on hold for hours , I now have children self isolating and needing internet access to do school work . How else can I get in contact to solve this problem?

  • RachJ_ Rachel Jones BSc. (@RachJ_) reported from Bargoed, Wales

    Worst customer service award 2020 goes to @virginmedia 🥳 congratulations on being a bunch of absolute jokes! #virginmedia

  • Mick1082 Mike smith (@Mick1082) reported

    @virginmedia Hi thanks for getting back have tried your link it runs it’s tests and tells me everything is working but it’s not I’m getting to code w02 have checked all the cables there all fine and have tried calling been on a hour on hold then cut off very poor service guys I might go to